Walmart MoneyCard Reviews

I purchased a Walmart prepaid card. I added my money & registered it. I tried to pay my bills & my card is blocked. I can't get a live customer service agent & I'm having problems with the website! I just want my money, that I worked for!!

I have had 3 refunded transactions over the last 3 days totaling almost $600 in which is showing nowhere on my account! I have been given incorrect info multiple times, my call disconnected while waiting on a supervisor, and now I was promised a manager call back within the hour and nothing! They tried to say it was because the merchant has not submitted. However the merchant has reference approval #s confirming their acceptance of the funds which was on 6/13. I work in the accounting industry and deal with merchant services every day and never have a seen a company withhold money and then give false information that I know for a FACT is false info. If my funds are not available to me by midnight I will be seeking legal counsel. This is so wrong for a large trusted name company to do to people that live paycheck to paycheck and need every penny of OUR money and they have NO RIGHT to deny access to it!

My job deposited emergency funds into my account. I got the confirmation email and all. The money wasn't showing in my recent transactions so I called and was told there was a direct deposit delay and that they didn't have an estimated time that funds would be released, but she saw that it was pending. I called this morning and I was told there was never any delay and they don't see my funds. Now my job thinks I'm lying and I'm homeless because of this. They magically lost thousands of dollars. There is a note on the site that says all accounts will be closed August 1 2018, and it's talking about how to get your money back. When I mentioned it to the customer representative they said it isn't true. I just want my money and to close my account permanently.

Yesterday on June 14, 2018, I was charged double for a transaction and I immediately caught it. I called the place that charged my card twice and they did everything they could to help me and was told it would be up to 24 hrs until my money was loaded back on to my card. So today, June 15, 2018, at 3 pm it has officially been 24 hrs with my money still NOT loaded back on to my card. I called the customer care center. I went through the prompts and was directed to a guy named Adrian. I told him my concerns and asked where my money was as was told I had to wait until the 21st to receive my money back when I was originally told 24 hrs. I then asked to speak to a manager and he DENIED me the right to speak to someone in management.

I've been so fed up with Walmart Money card. I never had an issue till April 27 when I ordered my new card because I lost my card. Somehow between it not being delivered or whatever I have had to order it 3 different times. I do not recommend this card. Go with a bank that can create a card on the spot. I've been paid multiple times and I can't use my money. I've called in multiple times talked to multiple people and still haven't received my card. I've had to buy another card at the store to transfer my money 1 time! They allowed me to transfer for a 1 time courtesy from one card to the other.

For a week, I have been trying to get my Walmart MoneyCard to work. There is a "block" on the card and I have been trying to remove the block so I can use the card. There has been no solutions to help me with removing the block. I keep trying to call the "support" number and it has been extremely unhelpful! I need to speak with someone about removing the block and being able to use the card. At this point I am extremely frustrated and have read some very disturbing complaints with this card. No one should have to go through this much to use their own money. I am disappointed with the experience and would NEVER recommend it. Save yourself the headache.

A couple of months ago I opened two case with the dispute department after I saw some charges that seemed very suspicious and sure enough my card I found out that my card was stolen. When I called customer care they seemed very helpful and understanding even agreed with me as they had seen my previous transactions and noticed that the ones in questions seemed out the ordinary. They sent me a new card and told me by the time I received my new card I would more than likely see my funds credited the account. After opening the case the first time my claim was denied despite sending them all the proof that they needed. They said to expect a letter in the mail pertaining to why my claim was denied which I never received and no one was able to tell me exactly why it was denied.

March 2018 I had money stolen off my card, Totaling about $700. I called & reported those purchases because I didn’t make them. The CS rep told me I had to cancel my card but it would take up to 24 hrs because I needed to get my remaining money off. I received a new card BUT my dispute was denied not once not twice BUT 3 times! I even went the EXTRA step to file a police report & they still denied me! I have been fighting this since March & it is now June & they have still denied me!!! I’m LIVID RIGHT NOW. Basically they told me it’s nothing they could do about it & I need to send in NEW information about the same claims I HAVE been disputing. I don’t have any FURTHER information other than what I have already submitted. I have never went through anything like this smh & I would NEVER file a false police report (IT'S A CRIME)!!! I would NEVER recommend this card to anyone. SUCH A SCAM!!! You're better off with a bank!!!

Great card of choice. It’s been working great for me. I love the prize reward savings. It’s nice to know you want to give something back to your customers. I’m hoping to win that $1000 cause I could really use it... lol. But thank you.

This is the absolutely worst experience I've had with one of these prepaid debit cards. I purchased my card last month so that I would have a bank account for my payroll to go to, I registered the card waited for my personalized card to come in the mail and it never did. So I call for a replacement card and when I received the replacement card it had a different account number. By this time my employer has already direct deposited my payroll and I had no access to it. So I call and they offer to send me another replacement card which will take 7 to 14 business days. I received said card. They tried to charge me a $3 replacement fee for a card that I never received in the first place. It's been over a month and I'm still trying to chase down my first paycheck.

I have battled with Walmart's rules and guidelines pertaining to the prepaid money cards they offer and how I've been trying to get my funds from them for OVER A YEAR. I try to do their document upload and I am ALWAYS met with obstacles and when I call their customer service line they tell me to call the number on the back of the money card only for the machine to tell me how I cannot be helped and then am hung up on. I'M so FRUSTRATED with Walmart. I am going file a lawsuit against them... All for 75$ that I have unsuccessfully been able to collect due to Walmart's unprofessional selfish standards.

I misplaced my card and reported it lost last night. I traced it down today and located my card. I got an email to put in my 16 digit number and send copy of my ID but it tells me my card number cannot be found. I need to get this block removed and I can't seem to speak to a live person when I call the number on back of card. Please help.

Our card was hacked on 5/26/18. The card was replicated and used in North Carolina. I live in Ohio. They spent over 600 at Lowe's and 21 at a subway. I called Lowe's and spoke with loss prevention and they confirmed that the card was swiped and gift cards were purchased. I took down the name and number of the loss prevention supervisor. I called Walmart noticeably upset because these criminals took food out of my kid's mouth, they wiped us out, so it's hard not to get extremely angry and feel lost. I read these reviews for Walmart MoneyCard and saw thousands of reviews for this same issue and thousands of them said that Walmart MoneyCard did not help them and they never received their money, because of these reviews I had a chip on my shoulder every time I spoke to someone regarding my dispute and I was NOT a pleasant customer to deal with.

My card was fraudulently charged, the merchant canceled the transaction and the representative that I spoke with when I called my money network card said that they would be crediting my account back the $63. It's been 2 weeks and I still haven’t received my money. I received the new card but that’s it. So I called back and the next rep told me that a dispute process hadn’t even been started so there goes another 2 weeks. Once I get my funds back I will be throwing the card away because that’s poor customer service.

On 6/5/18, I had went grocery shopping. I remember having my wallet with me when going into the store but upon paying couldn't find. I then checked, went to front store and walked around store to see if either it was found and turned in or if I dropped it. Realizing that I couldn't find it, I then called Walmart MoneyCard and reported my card lost/stolen. It's now 6/8/2018. I log into my account to see they need a ID uploaded to verify it's me, thing is I don't have an ID due to losing my wallet. I can't get one due to my card being lost. Tried calling customer service, it sucks, wouldn't allow me to talk to a representative due to block being on my card. All it keeps telling me to do is log in to my account and upload ID so I can unblock my phone. This is crazy. I been using this service for 5+ years for direct deposits, really thinking about going somewhere else if I can't speak with someone about MY money.

Recently I went to reload at Walmart and was told only could reload at money center when I could load at any register. Now that we can't load at register it is inconvenient. So I am hoping policies can go back.

I submitted a review back in February 2018 about my tax refund being sent back to the IRS. I understand that my husband was not on my account for the Walmart card/Green Dot. But what I don’t understand is why they sent it back to the IRS as fraud. Because of this, we still have not received our return. Lost our car! And very close to losing our home, we have two children to support. The tax refund is for our deposit. I received a call and was credited only $35!!!! I have read all the complaints and seen that many people had the same issue with their cards, either from theft or anything else. I’m still not happy about this, as why couldn’t I be contacted when the check was deposited? Like any other bank would do? I hate to complain, but I’m beyond upset the way the refund was sent back as if it was fraud! With my name being on the return as well!!!

I've had a great experience with Green Dot black card. I hope nothing changes! If you have any other questions you can contact me by email. I got my daughter to use the blue card. And it has kept her from over drawing anything.

I recently called to get a new card because mine is broken, the next day I get an email saying my card is blocked. I called the customer service number, put my card number in and it says is your card is blocked, send a copy of your ID and then the call is over. There are no options to speak to anyone, so pretty much they screw you & keep your money. I have sent emails asking if a copy of a birth certificate & social security card would be acceptable and still no response!!! I need a number to speak to a human being!!! Whoever reads this I would suggest not to buy this card!!!

Good card, have not had any problems in the years I've been using the Walmart card. My deposit is always early, I have no complaints. Will continue to use the card. The money counter at Walmart where I use the card is okay, could be better on the hours, but again will still use the Walmart card.

I love my Walmart card. I've used it for direct deposit for my job and taxes for over 5yrs. I truly love it. I haven't had any problems at all! I shop with it and use it for everything. I use it every single day without any problems and it gives me peace at mind.

Mobile deposit - I have been depositing the same check, for the same amount, every month on the same date for over a year now. Every time I have deposited this check it clears in 3 days at the very most. This time you all are holding it for 7 business days for a reason unbeknownst to me. I'm very dissatisfied with this experience and would likely pay a fee at the originating bank to avoid this situation again. I was given no resolution when I called customer service. I did not have the option to cancel the transaction afterward.

I don't use Banks. I have had a Walmart MoneyCard on a separate account for over a decade. I used this one because I cannot switch over another one but I've used to service a very long time and it's never let me down and the new volt feature is amazing. I highly recommended the service and you cannot overdraft if you have that issue like I do.

Usually good but the amount I can deposit a month threw my PayPal definitely needs increased. Some more options in the MoneyCard app for ease of access. An total amount of money you can keep in account at anytime. Good luck with new partnership.

I have my card for about 5 years I believe and I only had one issue long time ago but I got it fixed right away. I get my check one day before my pay day and I love it, easy to add and take out money.

I have been using Walmart MoneyCard for years, I have never had any problems. I make all of my bill payments and all of my daily purchases with this card and it's been an awesome experience, And I definitely love that I can stash my money. Thank you.

The only problem is that they have a limit of money that can be deposited and the limit of transactions that can be made, which I sometimes think of opening a bank account. If there were no limit, it would be better than having a bank account. I think it's great that they do not charge monthly fees if they have enough balance. I love being able to have a place to save like the Stash and reward for it.

I bought a few Walmart Visa gift cards issued by Green Dot corp. Unfortunately they were compromised. Someone made bunch of unauthorized purchased on these cards. I filed disputes with Green Dot Corp, and emailed in supporting documents as they requested. After not hearing about any decision for quite a while as they promised, I called and was told they did not receive the supporting documents for 2 of the disputes. What's weird is that I sent in supporting documents for all 3 disputes to the same email address on the same day, and one of them was processed properly. They told me to resend the supporting documents for the 2 disputes again, which I did right away.

Have had MoneyCard for over 5 years and loved it until last week. Have always used Same Day Reload option, but suddenly without any notice it has disappeared. On my transfer funds screen there is only the standard bank transfer option (which by the way costs me the same as Same Day). Have had nothing but problems setting up standard bank transfer system... large banks are miserable to deal with. Will have to find another debit card. Why did you do this???

I purchased this card for my daughter to take on her middle school trip. I wanted to be able to add funds to a card in case she needed more money while gone. After researching we went with money card as it was reloadable unlike the gift cards from the bank. We got the money card, put funds on it, and registered it. Now it is saying it could not verify my information so it will not allow me to reload nor allow her to get cash funds out at an atm. I have tried every possible way to get a live person on the customer service line to no avail. I emailed support and it said it could be days to get a response. We do not have days. Horrible customer service! I will never get another money card from Walmart!

My card was hacked, contacted eBay, they handled their end of the deal quickly. Call Walmart MoneyCard and they tell me they have to check on it and it'll be over two weeks before they can do anything. I lost my whole paycheck, now can't pay my bills. I'm done with this company.

I purchased a Walmart reload card for my son. When setting it up the verification check came back incorrect although correct information was entered. A agent advised me that a permanent card couldn't be issued and the card could only be used directly in stores. No online purchases and it was ok to use. My son went all the way to Orlando on his end of the year field trip with a locked card unable to purchase anything and I can’t even speak with a live agent to rectify the problem. I am very furious???

On 5/29/2018, I returned a few items to a merchant ($665.50). I did not use this card to purchase the items. So on 5/31/2018, I called into the customer service number and spoke to a rep. She informed me that they have received the credit from the merchant and my balance was reflecting the refund, however my account is frozen because they cannot verify the company. (small business) She requested I take a picture of the receipt. No problem. I understand to a point, so I emailed the photo of the return receipt with all of the requested info listed below the photo. No call from anyone (keep in mind I had attached contact email and phone number). When I got home hours later, I called again to check the status and after 45 mins on hold, I was finally able to speak to someone. She gathered my information and asked how she could help-I filled her in and she said she was going to investigate and put me on hold for an additional 45 mins.

I bought a Walmart MoneyCard card and put $100 dollars on it to pay for a nursing license renewal. I get a message that states they can't verify me. I have had the same address for 2 years now, but they can't verify me. I can only use the card for in-store purchases. I can't use the card to renew my nursing license and now I must pay extra money to the tune of $50. to get my nursing license because the due date has now passed. Great job WalMart! I will never use another one of your cards again and I will make sure none of my family or friends ever use your card again. What a waste of money and time!

Two months ago I opened a case with the dispute department after I saw some charges that seemed very suspicious. Sure enough I had lost my card. When I called customer care they seemed very helpful and understanding even agreed with me as they had seen my previous transactions and noticed that the ones in questions seemed out the ordinary. They sent me a new card and told me by the time I received my new card I would more than likely see my funds credited the account. After opening the case the first time I was told the case was close to expect a letter in the mail with why my claim was denied. I reopened the case and after a month of waiting I was told my case was denied again.

I am an American citizen living in Tijuana. Recently I'd used the card for transactions and Atm withdrawals- until a couple of months ago. When I'd ask customer service why that was the case I was told that the card could now only be used in the United States. This was not a problem as far as I was concerned but I wanted to know when this was the case and why was no notice given. The customer service representative gave me no clearer answer. If you don't want to lose me as a customer some resolution would be nice. I will pursue other financial options but do not want to.

My daughter received this card as a graduation gift. When trying to activate the card it required her SSN. She hung up and asked me to try it for her, which I did. I was met with the same requirement, my SSN. I find it odd that this is a requirement for a gift card!! I decided I would take it back to my local Walmart store to exchange it for a different type. I was told they could not do that and that I should have realized the requirements when I purchased the card. I explained we didn't purchase it, it was a gift to my daughter AND nowhere on the package does it state that a SSN is required! I find this to be a money making scheme on behalf of Walmart because people are not going to want to give over their SSN for this therefore Walmart just gets to pocket that money. My daughter is now out the $25 gift since Walmart is unwilling to exchange it for us. HORRIBLE WAY TO DO BUSINESS!!

I had to get a new Walmart MoneyCard. I did this and now my card is blocked. Submitted documents 3 times and also emailed them. I’m supposed to get my deposit today and now they won’t accept the deposit because the card is STILL blocked. Called several times and no one can do anything about it. I have bills to pay and now my money is out in limbo. I’m sooo tired of dealing with all this. There is something that can be done but yet no one is willing to help all because of needing a new card. I don’t know how the document is illegible time and time again.

I receive my income tax on my Walmart prepaid card on April 18th. I paid all my bills then hours later my card was blocked. By the next day my card was closed. I receive a call from a representative from the Green Dot company that told technical support will contact me within 2 business days. Never received a call. I need my money off that card. I also emailed the CEO. Still no solution.

I don't know if this will help. I had my card put on hold for strange activity. I got no notification or anything. I was on the phone all afternoon and was basically told I would have to wait 2 business days for my id to be verified. I have sent copies of my id to the fraud department. I don't see why my money has to be held hostage for 5 days. This is Friday. I was told it takes two business days. That means I have to wait the whole Memorial Day weekend plus Tuesday and Wednesday. I cannot afford to wait over the holiday weekend plus two additional days. Please help. This has been a major inconvenience and your phone support was hardly any help.

Had this card joint account for 6 months. SSI deposits every month the same. Deposit for May 25, 2018 generated a block on my account. Never had an issue before. As I'm reading, many people are having this issue this month. Being told after hours on hold, to send copy of my ID. After doing so, I spend the rest of the day on hold to make sure they got it. I'm told not yet after dealing with this for 6 hours. That when they get it, takes 2 business days to review. I let my mouth get the best of me and made a promise that this company will no longer be in business once I'm done. They pulled this on a Friday right before a holiday weekend. I won't have my money for a week if it goes well. I have no money as it was all on that card.

I have been having a prepaid money card with Walmart for over 10 years. It got hacked. My whole pay was taken. Been waiting on answers. Still no answers. Never have had any trouble before and really liked my card. Now not so sure about it anymore. Really need my money for bills. They keep saying investigating. That doesn’t pay my bills. Got my new card but, afraid to use it.

Do not bother with customer service or hold onto any hope of getting frozen or lost funds back! Read the multiple other reviews on the subject... all the same. Fraud, freezing of funds without reason or notice of any kind. I used my card to receive my pay from work and all was fine until last week when I went to pay my rent and found out my card was frozen due to any number of things depending on who you spoke with. After sending my identity verification numerous times still nothing. My money is stuck in some void and no one is willing to help. This caused issues you can't imagine! Come on Green Dot. Get on the ball! This is truly and utterly ridiculous!

Have had my Walmart MoneyCard for about 4 years. I ordered a new card about 3 weeks ago, it never came. I reported it as not received. Shortly after my account was “blocked” and my direct deposit was withheld. I was asked to submit a picture of my ID, after review of my state if they have “closed” my account and said I am never allowed to open a new one or receive any sort of deposit. But they are still holding my paycheck from May 23 pending “further” review. I feel I am being taken advantage of by Green Dot for a problem that seems to be happening on their end.

I am locked out of my Walmart MoneyCard account. I have followed all the steps to get this taken care of and still the issue is my resolved. I have been able to pay any bills. My electric has been disconnected me for two days. This is all due to me by being allowed to use my money that I have deposited every 2 weeks for almost a year now. I need my money so I can pay my bills and nothing else gets shut off costing me more money I won't be able to use. Very Unsatisfied customer.

Purchased Wal-Mart MoneyCard recently and uploaded a large amount of money up there. For unknown reasons my card was blocked... When I called the number in the back of the card it told me I needed to verify my identity by uploaded a picture ID. As soon as I loaded my ID, I went to recheck my account only to find out my account has been canceled. When I finally got to a dispute department to figure out why my account was canceled and where my money was they told me my ID [that has my name, address, and state ID number] could not be verified. I asked them why it could not be verified and multiple customer service reps said they could not give me an answer.

I have file several dispute on people stealing my number. Each time they don't do a thing about it. I have had several hundred dollars taken are paid them to get it back. I been with them for 10 years and never but a few times have they actually got my money back. Don't go with this card. You will lose more money than you have. This month alone someone stole my CC no. I file the paperwork and they act like they never got it. But charge me over nine dollars for a replacement card. I'm will never put another dime on my card.

I had a Walmart card for several years with no issue. Then in December my account got hacked. It took 2 weeks to get my money back and new card. Then May 3rd with my new Walmart card got hacked again. I was actually in a Missouri Walmart when it happened. I started getting text saying that I was buy things in California. I go to the customer service and was showing the lady the text as they were coming in. In a matter of 5 minutes I had almost 200 dollars charged to my account. I had about 1000 left in my account and told the lady I wanted to withdraw my money fast before I lost it all. For some reason she couldn't withdraw it all at once and had to break it up into 3 separate withdraws charging me 3.00 per withdraw. So I had to spend 9.00 just to stop somebody in California from stealing everything.

I have been a card holder for quite a few years - 5 I think. Loved banking there. A month ago, I lost my card, reported it, requested a new one. Within 2 weeks of activating new card, there were fraudulent charges. I immediately reported it, followed steps to dispute charges on the account, withdrew money remaining in account, cancelled card, requested a new one. New card arrived, I waited awhile to activate card, again within a couple of weeks, there were fraudulent charges. They wanted to send a new card, I no longer feel secure with my money there so I tell them I want to close the account.

I have had the card for a number of years. They are convenient with low fees... however... they are no helpful when trouble arises. I have had fraudulent charges 3 times on my card. They eventually fixed the first two but I had to go weeks with no access to my money while they changed account numbers and issued new cards. This last time they denied my claim and called it authorized even though I reported it quickly and the purchases made were nowhere I had ever shopped before and all the way across the country. To fix it they want me to provide documentation for purchases I did not make in the first place. I am looking for a new account and will be cancelling before my next deposit occurs.

When I first registered, it was a regular process until the end. After submitting, I got a error page telling me to try again or call. When you call the number you have no possible way to get to a person, only a robot. The only other way to contact WMC is by physical mail which is only foolish. I wrote this review in hopes it would be addressed by them digitally here. Looking at other reviews, it usually takes a month for them to respond and that probably means I'll get robbed of another 5$ before I can even use the card. They don't always respond, either. The robot informs me of the balance on the card, also telling me of the 5$ that was taken off because of the monthly fee. It wasn't even a full 24 hours I had the card. Almost no kind of service anywhere imposes a monthly fee from the jump. The robot also seems to behaves as if I have an account. With this loophole I'm not really sure if I do.

Flexdocdownload won't accept my card number: My card was frauded and then locked. I thought locking my money up was a good thing. Until I could not upload a picture of my ID, it keeps saying, "We are not able to find the card with the information provided." And now it has been 3 months of calling customer service and no one seems to care. They won't let me speak to a supervisor and then transfer me over to a dead line so I can wait an hour, the worst customer reps ever. It so frustrating. It makes you want cry, ESPECIALLY WHEN GREEN DOT CONTINUES TO TAKE A MONTHLY maintenance fee FROM MY BLOCKED ACCOUNT!!! Each month my account gets smaller. Can someone please tell me how to fix this before my account gets any smaller? I would greatly appreciate it!!!

It all started when I placed an order for a replacement card. I submitted my photo ID so the current card that I have could be unblocked in the meantime while I wait for my new card. Per the Walmart MoneyCard secure website it would take 2 business days in order to verify my ID. Yesterday I went to check the status and was shocked when I was advised my account had been completely closed... reason: the AUTOMATED SYSTEM could not verify my ID. Customer service was over the top rude and basically told me it's nothing that they can do. I have my direct deposit coming to this account and now run the risk of falling behind on bills and getting the things that I need for my daughter. I am so disappointed in Green Dot Corporation.

I've had a Walmart card for OVER 10 years and until recently I never had problems, but now approx 2 weeks ago I had fraudulent in store charges made in Commerce, CA. I live 2000 miles away in Georgia. It started with a small charge at 24 Hour Fitness then ramped up to hundreds of dollars at Carter's & Lacoste. As my money was disappearing before my eyes, I ran to the closest ATM to get what was left of my money & my face on camera to prove I was nowhere near California. According to Wal-Mart MoneyCard website they can credit your acct if it takes longer than 10 days--I was just told I didn't "qualify" for that. I wouldn't even call what I have had customer service...I've been laughed at, screamed at, hung up on, and on hold for over 2 hours.

I have had my card hacked three different times in less than two months. The last time was on May 5th for over $400 total between three different locations in California. I called to put in a dispute and emailed the form and was told they denied my dispute and wouldn't tell me why over the phone since they closed my dispute but there was a letter in the mail explaining why, which I still haven't received. The day before was charged from NJ which is where I live then the next is California then the next NJ again. I don't understand why or how they could deny it. Anyone else here deal with a denial and know what I can do to get my money back?

We have had money stolen off our card twice in the past year and it's almost impossible to get it returned to you. We literally had our new cards for 1 week and made a deposit on Mother's Day morning, we used our card a few times that same day we went to pick up some dinner that night and someone had already taken our money. I called the 800 number the next morning and was told the card was used in CA and NV on the day of deposit. I live in SD and have never been to either state and my husband and I both still have our cards so they weren't stolen or lost. I don't know what kind of scam this is but we are really tired of it. Now they are telling us (7 days later) that our formal complaint has just been filed today and it will be another 10 days before our money "may be returned". BEWARE.

On 5/19 Wal-Mart deactivated my card without proper notification or justification. I had to send them a picture of my license to verify my id. I still do not have access to the funds in my account and I go on vacation on Wednesday (5/23). This is very frustrating and scary because it appears to be an arbitrary action.

I purchased a Wal-Mart MoneyCard. One for $50 and the other one for $20 last month. The $50 let me paid my bill so when I got ready to use my $20 one they put a block on it. Am very angry and frustrated because am the same person who purchased both cards. Same information but they put a block on the other card. Why? I need my money. Don't have anything to give to Wal-Mart.

I have been using the Walmart MoneyCard for 7 years and in the last 3 weeks I had to have 2 new cards that I had to pay for because someone used my cards. I contacted the company that the card was used because I live in West Virginia and the charges was in California and Texas. The companies told me it was an international ring using people's card, I gave the customer service and the dispute team this information and they accused me of lying. They refuse to give my money back. Also refused to give me information to contact corporate. They just keep telling me that I will hear something by 11:59 p.m and I am told that on a daily basis. All I want is my money back. I know this is happening within your company. It's sad. We work for our money and people take it and this company do not help you get it back.

I noticed fraudulent charges on my account May 2nd 2018 totaling 300 dollars. Called their customer service phone number. They cancelled the card. I disputed the transactions. Sent me new card. Never used. New card waiting on direct deposit. Card was hacked again. Cancelled card. Paid for new one again. Payroll was deposited. New card came. Took everything off the card but 40 dollars at the bank. The card was hacked taken the 40 dollars off the card. Got a message on their account page that my dispute was denied and they would send me a reason in the mail telling me why. Never received anything in the mail. I had this card for 6 years without a problem and now this. Nobody in their customer service knows anything except to cancel card and pay for a new one. Any suggestions.

I've had a Walmart Debit card for some years and it was recently compromised by scam/theft. I called to freeze card and a replacement card. It arrives and they now say I have to send them proof of my identification. I didn't have to do that prior times. So I don't have an ID and they say they cannot give me my money or unblock the card without me sending them a photo ID. Bills went overdue and my money has been in limbo for weeks! Customer service could not help me so now I have no money to live.

I would like to thank Ronni at the corporate office today for her assistance. She was a pleasure to work with and is getting MY money back to me ASAP. I am impressed with her and green dot for getting a solution taken care of. I will not ever use a Walmart card however as again last night i was called a liar, hung up on ect from customer service. I have yet to receive any letters from Walmart that they have stated they sent. Multiple letters. I did end up losing 32 dollars; however it was a great life lesson. Green Dot would get my business however Walmart will not. In fact i am closing my credit card with Walmart after the horrible customer service. I would give green dot a 5 walmart a zero.

Happy to announce that my issue was fully resolved by Walmart Moneycard. The advice that I will give is to watch your account daily. Any card can get hacked it’s just unfortunate that it was mine. As I stated in my complaint, I’ve depended on this card to help me restore my credit rating. I have been using it since around 2012 and not one issue. I’ll carefully continue with my money card and hope that everything is fine. The company quickly resolved the problem.

I attempted to pay bills and retrieve money off my Walmart card on Friday May 18th 2018 and my card was declined stating it was an old card that shouldn't have been in use since a new one with a different expiration date was apparently activated. The card that I was using was deactivated without giving me a heads up putting myself in a jam not being able to pay my car insurance and receiving a flag for not having insurance and unable to withdraw cash to pay a bill... This started my morning off terrible...

My card was used to make fraudulent purchases and also money was withdrawn from my account using my card without my knowledge. Somehow someone took all the money out of my account using my Wal-Mart MoneyCard, they left me with ZERO. I called Customer service immediately. They said I had to fill out a dispute form and it would take 16 to 20 days for them to review the fraudulent charges. I had no money left in my account and they make you wait 16 to 20 days to review. I called them at 18 days and there was a recorded message that said my dispute was denied. Wow, SHAME on you Wal-Mart and Green Dot Bank for making me wait over two weeks just to tell me I wouldn't get any of my money back that was STOLEN by fraudulent use of my card. Horrible customer service, worst experience I've ever had with any bank card. I recommend not using Walmart MoneyCard, unless you don't care about your money being stolen.

On May 10, 2018, I visited a local convenience store (Michael 16 Carthage, MS) ATM, where I tried to withdraw 120.00 plus was charge the ATM fees, totaling 125.00. The problem was that the ATM never dispensed none of the money. I immediately called Walmart MoneyCard account specialist who kept giving me the stalling speech, and pretty much never heard me as a customer, to help speed up this process for reissuing me or crediting my account back money that I never received; but was placed on hold for long periods of time, and was told that no supervisor could resolve this issue. Frustrated, I was.

On May 7, 2018, I contacted Walmart regarding 3 unauthorized purchases made on my card. 1 from Carl's Jr. which is a Fast Food establishment. The other 2 purchases were at Circle K. These transactions all took place on 5/7/18 (same day) in the vicinity of CA. After explaining the issue to the Walmart Rep, I was told I need to wait until May 15th, after the payment gets posted then, they can investigate to see if it was authorized me. Um hello, I'm in Hawaii. How can I have authorized these purchases which clearly took place in California. I then called back later to have block placed on my card. A new card was sent. I have not been able to contact a human person since. My new card arrived so I tried activating it and got an error message. At first, tried contacting the number that was printed on the sticker on the new card. It then asked me to call the number on the back of the card. Still unable to be connected to a customer rep.

On May 4th while at work, I noticed that my balance on my card was very low. I know that I didn't use my card and I didn't have any automatic transactions set up, so I went to look at the transactions and realized a lot of transactions out of California. I immediately reported the card through the Walmart MoneyCard website and submitted a dispute of the charges. I was told that it would be 7 to 10 business days no later than May 18th.

My account has been unlocked

Stopped card and got new on which was hacked for 5.99 before I even received it, then stopped that card and received a new one yesterday evening in mail, I called and activated it then put it in wallet and woke up this morning and it had a charge at a 24 Hour Fitness early this morning for 20.00. I haven’t even used card yet and stopped it again, by the way, I live in Tennessee. They denied on the 97.00 because had no proof wasn’t me, I called them and told them to look at purchase prior to the charge and right after which was 7 hour apart and explain how I could use in Tennessee and an hour later use in California then use in Tenn a half hour later? They say they will review again, but think, if they had # and knew when I authorized it on phone then used early that morning??!

The Walmart MoneyCard is a bad idea and not worth the troubles. I had to dispute a transaction. I was able to get my funds back. I explained to the representative I was in transition and I would follow up to request a replacement card once I had a new valid address to send the card to. The representative stated that was fine. However, Walmart decided to send a new card to the address I told them I was no longer at. I was able to purchase a mail ad at UPS so I requested a new card be sent. It has arrived but I still have been unable to activate. I ended up having to get a weekly room. I used this account to have my paycheck deposit onto. I was without money for a few days with obligations to handle. I had a friend with a Walmart MoneyCard so I used the feature send money to place funds on his card to obtain my daily necessities such as food, shelter and transportation. Walmart blocked my card due to suspicious activities.

I will Never be using Walmart MoneyCard EVER again nor will I use Green Dot bank. I had my card information stolen and I filed a dispute. I sent all documents in via email on April 19th. Over 600$ taken. Mind you that really hurt me. When I originally called I was assured that in 10 business days after sending my documents in that my case would be resolved. I have heard nothing from anyone. No one has been in contact with me given me an update. Nothing. I called today 5/16 almost a month later and again and told by a girl who could barely speak English and did not understand me at all that it takes 7 business days. Then she would say 10 business days. Then she said it takes 7 business days and another 10 so both 7 and 10.

I have had a Walmart MoneyCard and used it for direct deposits over the last several years and every year for the past 4 or 5 years I have had fraud committed on my account. Someone makes purchases in cities and states I don't live in! I call Walmart MoneyCard to have it disputed and it takes 10 days for them to credit the money back to me. And then they take a week to send me a new card and want to charge me a delivery fee for a new card! Horrible service and protection! The operators tell me I have to wait for the fraudulent transactions to post before I can file a dispute and a traditional bank would never make a customer wait so long before being credited back money! Never bank with Walmart MoneyCard. I closed my account. I will tell anyone who listens to avoid Walmart MoneyCard. Worst service ever!!! I will be writing many more bad reviews because people should know the Walmart MoneyCard is NOT SAFE.

On April 30, my Walmart MoneyCard account was hacked for approximately $500. I called, filled out dispute transaction form. 10 business days later my account was credited $75. There was a $399.99 charge I did not make, it was not credited to my account. On the 11 business day another $399.99 was deducted from account. I called, was hung up on and nothing has been resolved. This is a horrible way to do business. I have had this card for over 2 years and have never had issue. I am ready to get a lawyer. Please help me.

My card has been blocked since March 16, 2017. The card remains blocked til this day. I have sent in my information numerous of time. Representatives are very rude. They hang up on me avoiding to answer the question why the card remained blocked after I have sent the information. I have a balance of 1,000 on the account that I can’t use because my card remains blocked & the deposits they have on my card have been coming for months now and I showed proof. I advise no one to use this card company.

I have had a Walmart card for some years now. Used to enjoy having it. I keep getting my info stolen and charges I didn't make. Yeah. Have got my $$ back, took awhile. I'm tired of this. Can't do anything until charges post. Why the hell do they not have the ability to put a hold on the charges or the card period. Ridiculous. Absolutely ridiculous. So now I gotta withdraw my funds. Have the card cancelled, and worry about my direct deposit going through bills I have automated pay for. It's way too much trouble that I don't need. Don't get this card. If you haven't been hacked yet, you will. Just wait.

I have the Walmart MoneyCard app on my phone and on April 26th I checked my balance and it was lower then it should have been. I noticed there was a transaction from Lowes in Richardson TX. I have never been to Texas and don't shop at Lowe's. The transaction had the store number beside it so I googled it and I called them. The store manager said there was nothing he could do. I got off the phone and I called the number on the back of my card. I was told I needed to wait until the transaction posted before they could do anything. I was informed they would close my card and send me another one and when the transaction posted to call back.

I have been using the Walmart MoneyCard for a couple of years now. I never had any problems, until recently when I paid my rent online with a preauthorized check. I preauthorized $1001.85 to be deducted immediately for payment to my landlord. I thought everything was fine and my rent was paid until I got a call from my landlord stating my check bounced! Now I have $1001.85 missing and Walmart Money Card isn't doing anything to find it. Apparently they do not back up the consumer in a situation like this one.

3 weeks ago my card was used in Texas. I live in Montana. It said it was used as a debit that requires a pin... I put a stop on it and ordered a new card. I got my new card last week and used it yesterday. Even I checked my balance this morning, it had been used as a debit card 3 times at gas stations in California yesterday also!!! I think Walmart headquarters has been hacked and as soon as I get this resolved I'm finding a new card. I trust them with my bill money!! That's All I use it for.

This is the fourth time in a year someone spent all my money without ever using my card in any risky manner. Also using it as debit at store locations without me ever losing the card. You guys are horrible. I catch the transaction minutes after it was done and you can’t help me stop it from going through. Now I’m broke until I jump through hooped to get it back. Shame on you especially on Mother’s Day.

I would like to know why my account got closed and how I am going to be able to receive my money before 10 days because as a hard working person I need it. Tried calling the number on the back of the card and can't get ahold of a real person! It's annoying and frustrating and I will NOT be coming back to Walmart MoneyCard because this is the second time in a month.

I loved this card and recommended it to everyone. Now I have to tell everyone I was wrong. I received an email there was suspicious activity that I had to confirm my identity so I sent a picture of my ID. They said that the picture was not clear enough so I resubmitted pictures then I received a message that they could not confirm my identity so they closed the account and said I couldn't get another one with their bank. Now they have my money and I can't pay my bills.

My Walmart MoneyCard has been hacked twice. Once in April and again in May. I called customer service as soon as I saw where someone in California was using my card. I live in Georgia, some 2200 miles away. Customer Service asked if I had my card, which was in my hand when I was calling. Then she asked where I kept my PIN for my card. I told her it was only in my memory. My first attempt to reclaim my money has been denied.

I've used this card over 5 years now. In the month of May I've lost almost 200 dollars because someone in CA is using my card information. I've spoken to representatives and supervisors with little help. I received my new card a few days ago and guess what?! It was also compromised. Do not use this card.

The card is trash and the customer service is worse. My card was hacked for $800. I filled a dispute and asked them to deactivate my card immediately in which they promised me that they did. As I await my new card which takes ten days to receive, I log into my account online to find out that I was robbed for another $700. I called customer service back ASAP just to find out that they’ve failed to cancel my card. Then they denied my second dispute which was 100% Walmart’s fault. Please DO NOT trust this service with your money.

My card was canceled about 2 weeks ago due to unauthorized charge to my account, I was disputing. My card was obviously canceled. Got another card in for it to only be canceled for no reason. Anyways few weeks later, my dispute is added to my account that does not have a card attached to it??? Idk I didn't just get a check... I mean the $ is rightfully mine! I have no idea what to do. It's just sitting in that account. There's no way to call customer support. You gotta have a card number. Which is ridiculous. There no way at all to get through to someone. I don't see why good customers have to be treated like this.

I called Walmart Money Card because my card was locked due to fraudulent activity. At that point in time I had not even activated my card because I was waiting on my tax money to be deposited on there. So I let the representative know that my tax preparer kept calling me and asking for a copy of my ID which seem weird to me being that my taxes were already filed. I didn't understand why she would need a copy of my ID. The representative I spoke with said not to worry that my account is Frozen right now and I needed to provide them with a copy of my ID front and back.

I had a $30 dollar unauthorized charge on my card so I called the number on the back. The agent said he would send me another card but failed to tell me the new card would have a block on it. I was then asked to email a copy of my license. It said it would take 2 business days. It is still sitting at the same status on day number 8. I trusted them with my full direct deposit at my job. Now my rent is late, insurance is about to be late. I have no gas. My friends and family are keeping me afloat. Thank god for family and friends. I had to buy another card just to try to speed up the process of the block. The woman said she doesn't even know if I sent my ID to a actual person or a computer program. Said she isn't trained for that. I hope I don't lose my apartment. Guess I just have to get a lawyer and pray on it.

My account was hacked and I have been waiting since Saturday, April 28, for them to credit back my account. I have called and have followed every procedure they have asked of me. It took me filing THREE disputes to even get their attention. When I called about it, they had no record of my dispute! So I proceeded to resend the email about ten times to them with all of the dispute transaction details correctly filled out. However, they REFUSE to refund MY money! The hacker was in California, and I am in Mississippi. Plus the card is in my name, female! A man was using it. This company is horrible if you have any problems whatsoever!

I have a Wal-Mart Money Card. It has cost me so much of my hard earned money to keep this card. I have had my account hacked numerous times and every time it's me that suffers. Wal-Mart will ignore your calls and give you no hope as to a solution to your problem. I had my account hacked and when I called Wal-Mart to complain and stop my card they treated me like a criminal. Have not once responded to me about the money stolen, that I reported, while it was happening, but just blew me off, blocked my card, and I don't have any money to eat, pay bills ETC. Hoping I will get the replacement they charged me for, from an account that's supposed to be blocked. VERY UPSET.

Someone recently stole my card number and purchased almost 600 dollars in charges. My first complaint is no one is apparently watching transactions on the card. I live in Texas and the charges were out in California. No one bothered to call and verify with me. My card was blocked after I called to let them know and now when I try and call them I can not get thru on the customer service line. I feel like I am getting punished and no follow up whatsoever is going on with my complaint as I have been clearly violated and mistreated as a customer.

In the last two months- more fraudulent charges than my own. Called customer service, have to jump through hoops to get my money back! As soon as this last dispute is resolved I will close my account! Consumer beware!! Nothing but trouble for the last two months.

Frozen account?? 3 months - My boyfriend has had his card for quite some time. He used it for direct deposit and also his taxes. But of course it's always something was there his card. He has been locked out of his card since February. We are at this point facing eviction, all our bills backed up and it's all bad from there. How do you continue to do this to people who trusted you with their money? Do you understand we are about to be put out our home? Can't buy food, clothes, because all of our money is on that card. He tries to call every day and never gets a response or no one to help. This is insane how you treat people. He has not used his card since February so you can imagine all our bills being backed up, stuff getting cut off because you guys take advantage of people who work hard for their money to support their families. There needs to be someone he can talk to and get answers.

5/4/18 I have never had such a horrible experience getting my SSA deposit as I have with Walmart MoneyCard. In fact an ** MoneyCard cashier at Walmart Galleria Blvd Charlotte NC threatened my SSA deposit for May & yelled out to ** cashier "close the account" on April 30, 2018 @1:43 pm. That was the last time my card was swiped at Galleria Blvd Walmart. I still dont have my May 2018 SSA deposit! SSA office on Coronation Blvd Charlotte stated with a tracking # they sent my deposit to Walmart MoneyCard May 3, 2018 but Walmart MoneyCard customer service says they received it May 1, 2018 & rejected it & returned it to sender (SSA) but refused to give me any tracking # or verification # that they returned my SSA deposit back to SSA May 1, 2018! Im losing my home & car because of this mess!

I love Walmart MoneyCard, I have been off and on with company and I never had a problem with the services of the card. When I have called about a problems the rep was very helpful with my need. I will always keep the card.

I have called customer service 4 times and no one there understands what I'm asking. The last time I called I asked to speak with someone in charge or at least someone who understands my question and can give me answers. The last person on the phone told me no, that I did not need to talk to a supervisor. He wanted me to explain to him again what my issue was. All I got was silence on the phone and I said, "Hello. Hello. Is anyone there?" and he said back to me the all wrong stuff that I did not say to him.

I have had my WALMART MoneyCard hacked twice in the last four months. Never mind the security and pin numbers that I have. This ties up any balance on my card and requires three weeks to recover any money stolen. I only wish that someone upstairs at WALMART will read this. They allow their name to be affiliated with Green Dot and I am just a number and a name on a card. The lady that I called tried to help me by canceling the card and closing my account. Then said my balance would be sent via a check in 3 weeks and any recovered money later. I had to call back in 3 weeks if there's no action taken. I assured her that she was sitting at a desk with a manual and that WALMART did not even know who her or I was. What a shame. May God help us somehow because I live on a fixed income and need my money. Thanks a lot WALMART!

Love it!! I enjoy not having to deal with pesky bank fees. My money is always on time and the ease of access is amazing. Both mobile and website are easy to use. It was even better when I got to personalize my card. All in all, best card ever!!

I enjoyed the card but the fees were a bit much. I wanted to use it for my direct deposit but I can't afford it and also the automated system doesn't recognize your card when calling so it's best to go online for account information.

I absolutely love my cash MoneyCard because it allows you to save money in the same account and it also gives back for using your card at certain places. I would and will recommend to any and everyone. Absolutely love it!!!

WalMart MoneyCard is the best card I’ve ever had. No hassle about anything. I love the fact that it let me vault some of my money. It’s like I hide my money from myself to keep from spending so much. Thanks WalMart MoneyCard.

The atm fees are outrageous. There is no atm that doesn't charge at least 5 dollars a transaction. Otherwise my service with my card is excellent. I love the cash back feature. I also love that you win money for saving money.

I love my MoneyCard but I would like one with a chip if that is possible. My only complaint is I accidentally put the wrong birthday and there is no way to change it. Other than that my experience has been good.

I have used the Walmart MoneyCard for years and I just changed over my SSDI direct deposit to the Walmart Card. When I went to sign in to check my balance I was met with a message saying my account was blocked pending further review. I spoke with customer service who informed me I needed to send a photo of my ID front and back. I did and was then told I would be contacted within one business day. What a scam! I can’t pay my rent and as a senior citizen I am appalled at this treatment. They won’t receive any more business from me.

I got my tax return and was able to use my card that day and the next my card was blocked because apparently there was a suspicious transaction. I've done everything they've asked to get it unblocked and apparently my documentation is not legit. It's been a week and I've sent a picture of my identification about 5 times already and it's still not legit. I haven't been able to get through to talk to anybody so I can get my money out.

On Friday April 27,18 we paid our cable bill. Didn’t realize it changed the amount. Spectrum's automatically stop the transaction. But Walmart won’t put our money back on our card. Said it would go on with his next deposit. Well enjoy the last deposit cause this card is gone. Y’all gonna hold money that isn’t yours til his next payday. Burn me once shame on me. You don’t get a second time. Thanks to this my power bill didn’t get paid so are y’all gonna explain to my kids why we have no power tomorrow. Oh but we will have it on Friday May 4th.

I wrote a review about my card. Well I finally got a callback from corporate and she made everything right. I'm glad she did but wish could have been back in April cause I was waiting for weeks for money. I will give her 5 stars cause wasn't her fault. The first set of people could make it right but she did. Thank you.

It was good for the first six years but my card has been compromised twice in the last six months last time. Yesterday and now I can't get a hold of anyone to get my money back. It's all locked out and no way to get to a rep to get started on getting my money returned. I also think it was someone who works there or did work there because after the first time I set different alerts and somehow they turned them off. I just can't believe that information is that easy for someone to get. Ridiculous.

Can't speak to a live person - I have the mobile app and it is saying my account has been blocked for further review. I lost my card so I can't put it in when I call. I need to speak to somebody. All I know is my account number.

In February of this year (2018) we purchased one of these cards at our local Walmart for our daughter who lives in another state. She provided info and received a card with her name on it. When she went to activate that card they requested proof of identity, which she provided twice. Green Dot, who issues these cards, said they cannot prove her identity. She scanned and then took a picture of her driver’s license but I guess this wasn't good enough. There is NO way you can talk to someone as it is all automated. I am about at wit's end with these people. Walmart has been useless too. I am filing a complaint with the Attorney General’s office as I have read the numerous complaints of these people. To top things off, they take $5 a month fees unless you put in over $2000 on the card. As my subject says, run. Don't walk away from this scam.

The company did a good job reaching out to me once my review came out on consumer affairs. Shout out to my girlfriend who insisted I post here. Advice to people going through similar expirence, just get a copy of your license or ID as soon as possible. Advice to the green dot people, make it possible to speak with a live person even with a blocked account, that was by far the most frustrating part.all in all the company did the right thing, don't get discouraged just follow the directions and for sure post on consumer affairs website.

My husband had his direct deposit at his new job sent to his Walmart MoneyCard. He had recently ordered a new card because the old card kept getting random fraudulent charges. The customer service rep was very nice and expedited delivery of the new card with the assurance that his direct deposit would not be disrupted. Payday was today. Magically he didn't receive a deposit. When we called to inquire we were informed that there was a block on the card and he needed to send in identity verification. Until then the money would be held.

Sam Walton must be turning over in his grave. Earned rewards card for money stashed on my card... Called to redeem. Told I would have to pay $9.99 s&h... Free is free. You money grabbing buttheads. Received e-mail saying I won a $1,000 Walmart card. But I have to purchase at least one of the silver offers. Once again... Free is free. And the least of the silver offers is a kids book for $1.00. Wait for it. That requires me to buy at least 3 more books (at $14.99 each) within a year. Free is free.

I attempted to log into the app to check my balance and it said account was close and to check the website for recent transactions. I logged onto the website and it said how much money I have available but my account is closed. I have no way to retrieve my money because I cannot reach a live operator. All it says is that my account is closed and I cannot use that bank. I would like a response asap as there is a substantial amount of money that I can't access.

I have been using the MoneyCard for a long time and never had any problems. I recently signed up for direct deposit and had my entire paycheck deposited on the card. I live paycheck to paycheck and need access to my money. I tried to get gas yesterday and my card wasn’t declined. I had at least 700.00 on the card. I called the automated system and was told my card had been blocked for suspicious activity.

My card has been blocked for almost 3 months after depositing my check. I had direct deposit and have used check cashing. I’ve been emailing them since it happened and never received a call from corporate. I had to order another card just to talk to customer service only to be told the same thing that was emailed (I’ll receive a call within 24 hours). I had to pay the money Walmart took from my insurance check and my part of the money to get my truck fixed. I’m a truck driver. This is ridiculous! To top it off they said they would send the money back to my insurance company but they have deducted monthly fees twice from my card. My insurance company said there is nothing they can do because I the checked already been cashed. PLEASE STAY AWAY FROM WALMART MONEYCARD. THEY ARE STEALING PEOPLE MONEY. I spent $2000 to get my truck fixed. My insurance was paying a $1000 and I was paying the rest. Thanks Walmart!!!

For the most part I am satisfied with my walmart green in the resolution it took I while and was not fixed until 6/1

I did a mobile deposit of $700.00 on 4/17/2018. It took 5 days to put it on my card. I got an email saying it was deposited on my card. I went to withdraw money off my card and it said unauthorized transaction. So I called the number on the back of my card. They told me that my account has been blocked due to further review. They told me that it was blocked due to suspicious mobile deposit. Could not give me more information. That was on Friday 4/20/2018. Today I called. They told me they blocked my account due to suspicion of check forgery.

For the past 22 hours I have been unable to move money from my vault to available balance. This is MY money and Walmart claimed that I could move it to my available balance whenever I needed to. Now I am without my funds. I’ve been hung up on by “customer service” and I had a stranger buy my dinner last night because I was not able to access my money. Green Dot claims there is maintenance but that is unacceptable. We were not notified of this “maintenance” and that it would not allow us to have access to our funds. In my opinion this should never happen for longer than a few hours. There should be backups and systems in place that prevent this. Other people have reported they were unable to access their money as well. This is not ok. We work hard for our money and we should be protected from these issues.

I tried to transfer my money from my vault today and it stated that I exceeded my daily limits, that was the first time today I had tried to transfer money. I called customer service to get help and she stated that the system was down. Try in a couple hours. That don't sit well with me because that's all my money and I need it now. This is ridiculous that you can't get your money when you need it.

This prepaid card is a joke. It has excessive ATM fees in which it specifically states on the paper they mail you that if you go to certain locations including Walmart there would be no ATM fees. Communication with this company was horrible. I had to call 10 times one day just to speak with an American as requested. This was because someone supposedly in corporate decided to take my call. I have a big problem with a company that shuts down my card without notifying me in writing or giving me a logical explanation. I called but was given some excuse about there was no explanation. This company can't be trusted. They lie about the excessive ATM fees and lack of having American customer service representatives. They illegally shut down your card without notification. This was very inconvenient considering I had to find a way to feed myself. They should be sued.

I have been dealing with the poor customer service with Walmart MoneyCard and they have failed to resolve my issues. $956.63 that was taken from my account by the supposed merchant (Airbnb/PayPal) you all tell me to send screenshots to their support and they send me screenshots back proving that they never received the money. So WHERE IS MY MONEY. I file a dispute because it was recommended and it was said that it would be completed by the 19th, I call and today the 20th and still haven't gotten any resolve/answers to where my money is and why it's not back in my account, the only thing they ask is for me to wait longer.

Ripoff central! DO NOT GET THIS CARD! I've had this card for almost a year and right before I was due to collect the 75.00 they give you annually for no overdrafts... guess what? An overdraft... an amount reflected on my balance ALL week and then the day before I'm scheduled to get the 75.00, I'm magically overdrawn for an amount of a transaction I made earlier in the week that reflected on my balance all week! And then to top it off I get to speak to Habib who barely speaks any English, they aren't going to fix it and I'm gonna be charged 74.00! ** this generic piece of ** card, I had reservations when I opened it and once again I should have followed my gut feeling and didn't. Enjoy the free money WALMART. You'll never get another dime out of me!

As of April 10th 2018 I had called customer service about my card been used. I have her all my information and she told me that my replacement card will be here between 7 to 10 business days. So I called again yesterday and a different person told me I should received it April 19th which is today. I still haven't received it... and now they telling me they just process it yesterday and I have to wait 7 to 10 business days which would be the 30th. I have bills to pay and I'm pregnant so I been without a card for a week. When I told them, "Can I speak to a manager," he told me there's no manager there.

I’ve had the MoneyCard for 4 years now and I wake up to check my balance and I’m told my account is canceled. I called customer service and can’t get a live person and I’m told the account has been canceled and you can’t have an account with this bank. I’m so confused and don’t understand why. All the funds in the account how do I get it if I can’t speak to anyone.

I have had my card for years. Never any problems. But 2 days ago someone from a different state took $800 off of my account. I have my card and nobody knows my pin so I have no idea how this could happen in the first place. Anyways I called to cut off my card and dispute the transaction, called back yesterday to check on things and was informed my card was never cut off. So again tried to cut it off. Also went online myself to report stolen. Awoke this morning to the rest of my money being stolen again from the same state that I have never been to. Called CS again to be informed my card still hasn't been cut off. Why is this when I have called 3 times to cut it off. When I call everyone says the same thing. So now I am missing another $400 on top of the $800 that was stolen from me all because no one turned my card off.

If only the original owner was still alive then maybe just maybe the deplorable greed wouldn't be so vast! Scenario: Transaction placed on the 11th of April 2018. Merchant did not process transaction. Problem: Here it is the 19th of April 2018 and funds show pending. Spoke with Merchant and informed the funds were deducted from account. Yesterday, I spoke with Customer Care of Walmart and informed the same and told funds would be returned to the account by tomorrow. Called Walmart MoneyCard this morning and still no resolve. Informed they are having technical issues and it should clear within twenty-four hours. I expressed my lack of acceptance and requested immediate resolve. Then placed on hold several times to eventually hear a voice recording telling me to put in a dispute ticket. Again, WALMART SUCKS and I demand my $146... Returned immediately!

While logging into my account, there was a message stating my account was closed. I tried calling and of course they blocked me from that too. So I bought a new card to get them to talk to me. They said my tax refund was being treated as a fraudulent deposit which of course is not. They are keeping my refund and I no longer have access to that refund. Please do not get a card from here!!!

So I got to Walmart card because my wife is in Hawaii and that's the only way we can send money back and forth while she's there so I bought a Walmart card at Walmart. I came home and I called the number. They said it's easier to do it online so I just hung up and I went to the website. I proceeded to enter my information as it asked and at the end of it it said that they cannot proceed because my identity cannot be verified so am like, "Great". And then it tells me to try again so I do it all over again.

I have been using Walmart MoneyCard for yrs. I moved and lost my card. So I changed the address using the app and put in for replacement. They locked my acct for sus behavior. Had to wait for replacement card to verify ID because I needed the 16 digits on front. While I was waiting my taxes were sent and the company blocked my deposit. Now 3 mos later the IRS has to trace where my money is because they never received the return. When I called all they could say was it was returned. And no corporate number to state my issue to just reps who don't know how to fix the problem.

They lied. Said I can make immediate online purchases. Couldn't. Couldn't get money back. Went to ATM. The ATM ate the card then called to get a new one. It never showed so I call every day to fix it. They don't help at all then they get rude. I get rude. All the sudden my cards blocked due to unusual activity. Don't know how. I never got a card so I send picture of ID and still nothing. No help and not only that now they have me on some kind of list where they put me on hold for a hour and a half to 2 hours. I don't get how if someone did this on the streets they would go to jail but they literally stole my money and won't give it back to me and there's nothing at all I can do about it.

An absolute joke. This company’s customer service needs to be trained on knowing their job. I have spoken with 12-15 different people so far after my account was blocked without notifying me. I was told to send a document. I did and it was received. I was told it would be unblocked within 24 hours. The stories go on and on. Here it is 3 days later and no access to my money. I wouldn’t recommend this service to anyone.

I have gotten a temporary card that still had 125 dollars on it. When I tried to upload it would take my card number. It's been 3 months now and still can't get through. Never will use your service again.

Horrible card!!! Please for the love of your hard earned money do not use this card! I got the Walmart MoneyCard as an alternative card until I had some free time to go to the bank. Someone took my card and used it, naturally I called and let them know what happened. Things seemed to go as normal. They said "we'll send you a new card in the mail, upload your ID to the website" dot dot dot. Did all of that, new card comes in, I call and ask if my ID has been accepted yet. They told me, "No. We closed your account and we will mail you your check." They gave me no heads up, they would have let me run around in the dark had I not called!

Once I was able to finally get a hold of an actual person, things went relatively smoothly. I now have access to my money again.

My card was blocked 2 months ago. When I called customer support to unblock my card they told me there was suspicious activity on my card because I loaded 200 dollars to my card. I was told by some foreign lady that there was nothing I could and I would have to wait for their investigation to be over with. After about a month I called back and now it goes straight to a machine saying my card is blocked and could no longer use it, but yet I'm still being charge every month. I need my money for bills and they're refusing to return my money.

2 weeks ago I submitted to Walmart dispute forms for 5 fraud transactions on my account. They say it takes 10 business days for the dispute to process. I have called within in 10 days excluding weekends and I’m repeatedly told by different reps they never received my dispute form. Email them again. Another week of emailing dispute forms. Two every day to ensure they get them. Boom another rep says, "We haven’t received anything." I’m not sure what to do. My card is closed, the dispute was called in two weeks ago but can’t be processed because they keep saying they haven’t gotten my documents when I’ve sent them 10 plus times. Why should I use a card where I can’t dispute transactions without having the runaround?

Ronni my rep . amazing even though I got extremely furstrated she worked on it an personally gave me her word she would. She did just that and called me to even give me the infor her self personally. So with that being said even though this isnt her fault she worked it like it was her mistake and she wanted to make it right. Im grateful for her . I woke up outta my sleep in tears when I seen my husband with this card its beeeeen a lonngggg weight.

My card was deactivated because I never received my new card. When I received the new card I couldn’t activate it. It’s been a month and a half and I still haven’t received another card. Rent and car note is due. I need my money. I been patient for too long. My next move will be contacting the BBB.org.

At the end of March 2018, I had fraudulent transactions on my account and I disputed the charges and still no resolution. One customer service rep told me 7 days, the other 7 business days and the last one told me 10 business days. What takes so long to investigate these fraudulent transactions and give my money back?

Hi. I cashed my refund check at Walmart. Loaded $2000 on my prepaid Walmart money card. I paid my car note off my card in the amount of $397. That payment was successful. Soon after I tried paying my utility bill of $249. It was declined. Then I got this disturbing email saying my card was blocked due suspicious activity. So I stated that I needed to verify myself. So I sent in a copy of my passport 4 times, each time they said it wasn't legible. So then I was told to send it straight to their email IDVgreendotcorp.com. I did that & remind you this all took place on April 2018. I called on the 5th & I was told they had gotten my documents & they've attached it to my file.

I rented a truck from Budget and they placed a $150 hold on my card. After returning the truck my card was charged for the total and the hold was released. I've spoken with Budget a few times and they gave me a hold release confirmation number. I spoke with Walmart MoneyCard customer service and the lady I talked to said my funds won't be released until May 21st, that will be over 2 months for my funds to be available to me. How does this even happen when the company that placed the hold released it 2 days later?

Bought card Nov. Used Dec. Lost card. Finally got replaced. Walmart locked card. Been trying to submit documents. Unlegible document. All they say. Can't get any help through the phone. Not a real person to help me. Customer service is a automotive computer. I feel so stress. Never will I ever use your Company again. Sad, bad experience altogether.

A note to potential customers of Walmart Money Card: In August 2017, my account was accessed by an unknown IP address in New York, and 20 min. later by an IP in San Bernardino. I am a resident of northern Nevada. Within several days just under $6000 in on-line purchases were made withdrawing everything except $1.60. No plastic card is needed to make on-line purchases, just the cardholder name, number, and expiration date. Once discovering the loss I immediately notified Walmart MoneyCard, closed the account, and filed a claim. Well of course, their investigation determined the charges were all “authorized” because if they were “not authorized” they would have to reimburse me for losses within 2 weeks. That is what the agreement with and the VISA logo on the card is supposed to represent, confidence that your funds are protected.

If I could give a zero I would!! I’ve have had a Walmart money card for about 6 years or so now. Never had a problem out of it until here lately. So, on 3/23 I was looking at transactions & seen someone had spent $1425 from my card. I called the customer service in which had to make them keep repeating what they said but I could barely understand what they said. I explained to the person and he told me that they couldn't do anything since the charges are “pending.“ To call back when they went through. So later that same day they finally went. I call back yet to get another person who seems to barely speak English. Told she was deactivating my card and I would be charged 3.00$ for a new 1. Asked which transaction I was disputing and I told her of 5 different ones and she asked me 3 different times if I authorized them which I said NO!!

Called on 3/17 to dispute fraud which they told me 7 business days. They credited me back on 03/22 7 of the 9 transactions I sent them. I called them on 3/28 regarding the other 2 and they tell me they were on the 1st form that I sent them and made me do another form and file a case the same day. These two transactions were also made with the same companies from the 1st fraud report that they didn't do correct the first time. It's now 04/06 and they are telling me they will provide more details on 04/11.

I really have had no problems with Walmart's MoneyCard, until now!!! I have had two unauthorized charges show up on my card. Called to get this taken care of, and they simply will not do anything for 7-10 business days, meanwhile, my money is tied up. I was on hold waiting for a so-called customer service rep for over 20 minutes. I think there is only two. Well, they are no help. Their attitude is, well we aren't even going to entertain this for 7-10 business days, so the hackers can continue to eat up your funds. For that reason alone, I will no longer do business with Walmart. I plan to make sure I inform as many people as possible to do the same thing.

I lost my card and called Walmart MoneyCard to replace. I was in the process of an address change so my mail is being reordered at the post office, I notified them of my new address. However I received a message that I need to log in and upload my driver's license to prove my identity. I was confused because I just spoke with the rep Isaac about this. I went to walmartmoneycard.com/document upload and I’m unable to log on as it requires my card number which I DO NOT HAVE AS MY CARD IS LOST! When I call the CS line, I am unable to reach a live person. I am just given a recording that says my card is blocked and that I need to upload documents. I cannot reach a live person at all. There is no number to ask for live assistance. My money is stuck and I don’t know what to do. My direct deposit is set up on this card and the last one hasn’t posted to my account. I am so angry and just don’t know what to do!

Everything is great but I can't add this card to Android pay. And when I stay at a motel I have to put a security deposit on hold with the card. But every time the hotel tries to return the money I never get it back even though the merchant tries to refund. Other than that A+.

My account has now been unblocked and I am able to use my funds now. Thank You for your help.

I didn’t know that I would get rewards for having money on my card. I looked at my statement and noticed I had a $25 reward. There’s nothing like getting free money! I like the stash option, it allows me to save money. Great rewards.

It’s been a pretty good experience. Overall could do better with the app rewards for shopping at Walmart. I think every three to four months should be able redeem rewards and it start over cause some people shop at Walmart a lot like myself and I know I probably earn more than 75 a year.

I have been a member for two years now. I recently decided to check my balance and transactions and realized that over 1400.00 has been spent in the last few days at Sam's Club, Lowe’s, Tabuki... in NEW MEXICO and ARIZONA, when I live NOWHERE near those places. You allow these people to steal all of that from me, but yet you have NUMEROUS customers whose cards you are locking due to “suspicious activity”. No sense of customer service. I waited 20 minutes to speak to someone who wanted to rush me off the phone and over to the automatic system to listen to “more information”, that informed me that I STILL HAD TO DO A FORM.

I had a large check deposited into my account, which was placed on a 5 day hold...then the day before the funds were avail to me, my account was closed. My paycheck usually gets direct deposited into this account, and my tax return also was going to be put on this card. There was no attempt from Walmart or Green Dot to contact me in any way shape or form. How am I supposed to get my remaining monies in the amount of 2500$+?

Everything was going perfectly fine until a few days ago. Started noticing unauthorized transactions on my account. Called in, ordered a new card & disputed transactions. After activating new card & trying to use it my account is frozen & I send photo of my ID. They took longer than 48 to unlock my account. Now I’m waiting for dispute to be finished, which was supposed to be completed yesterday. I call today & they tell me my account will be closed but they cannot give me a reason why (mind you I’ve been them for years.) They’re also stating that cannot tell me when my funds will be back on my card & that I have to wait...& that when my remaining funds are spent that my card will be closed! What the what!!!

All my money is blocked!!! I haven't had money to take care of my family!!! Customer Service Representative keeps telling me 24-48 hours and it's an entire week. I've sent documents proving who I am but no one can tell me why! Never used this company! Bad business!!!

I need help. I have a Walmart pre-paid visa money card I purchased from Wal-mart. I register the account they send me back one with my name on it. I begin to use it. All is well. Then I put a large amount of funds on the card. To use to buy stuff on internet, I begin to use and after two purchases, I get an email stating Card is blocked and closed. I go through the steps to unblock card. I had to take pictures of driver's license front and back and send it in. Then it tells me my driver's license is not acceptable and will not work.

I lost my card almost two weeks ago since then I have received a replacement card. For the last six days I've been uploading a photo of my state driver's license. It's been a nightmare because all of my monthly bills are transacted through my card. Once I get verified, I'm closing my account. Stay away from Walmart and Green Dot!!! American Express Blue only.

I've only had this card for a few months. Now all of a sudden when 3,000 is deposited it's suspicious activity. My card has been blocked for 2 weeks now. I have a 1 year old that I need to buy things for. I have rent I'm gonna be late for now. They told me to send a government issued ID that's valid so I did and they didn't accept it. I told them I don't have a state ID and they pretty much told me I'm SOL. So I spoke to a supervisor. She told me to send in a picture or my temporary ID. Now All of a sudden that's not enough. They have gotten multiple ways to verify my identity. This seems like a scam to me. If this is not solved ASAP I will take further action. I've been told 3 times that I will receive a call back from corporate and have received nothing. I just really want to get my money and close this account at this point.

My husband got a MoneyCard a few months ago to start our vacation fund...well we have no access to about 800 dollars because he never activated his card and did not ever receive his actual card. All he got was a temporary number. He has called and they keep telling him that without a card number there is nothing that can be done. This was supposed to be used to travel to see my son graduate in New York this summer. 800 dollars floating around in space with no access to it. I am not happy at all. I think there has to be a way to access that money. Now...I am stressing about trying to figure out if we are going to have enough money to witness this milestone for my son.

Paid cash for this Walmart Prepaid Visa card. It has never worked. Walmart will not refund my money. All they do is say "There is nothing we can do, you have to call the phone number on the back of the card." Called that phone number and after on hold for 20 minutes I was connected to someone who barely speaks English and did nothing to help.

I have been using Walmart MoneyCard for well over 7 years. I had three accounts. I recently went on vacation to Hawaii and I am in the process of starting a business. While there I needed to transfer some money to my cards to place a 25% deposit payments on my Ritchie Brothers account so I could buy a trailer. I had my mom transfer $5000 to my accounts for this specific purpose. This money spread over three different cards. When I returned home, all three of it accounts were blocked and closed, no attempt was made to contact me with any ** explanation, and there is no way to talk to a damn human. I am unbelievably pissed at this horrible treatment and I am going to seek legal counsel. Expect a huge lawsuit.

For years I have been using your Walmart MoneyCard issued by Green Dot Bank and never had any real problems until recently when I sent an email dispute form in because someone has used my card number without the card in a city on the opposite end of the state from where I live. And Green Dot handled the dispute and refunded the money back to the account. But that isn't the issue. I was not notify that they had closed that card number down basically blocking off access to my the money on my account. And after waiting a week for a new card to come, which just came today. I come to find out I was sent a NetSpend Card. Which doesn't interact or transfer with my original card.

For "suspicious activity" of which they refuse to elaborate on, my card has been blocked from making purchases. I tried to pay my utility bill and it was declined. This is BS. I called customer service three times and they can't help at all. So basically Walmart has robbed me of a lot of money for no reason. I will have a lawyer handle this.