Walmart MoneyCard Reviews

I called the customer service to change my address since that option was blocked on the online account management portion. There is a two step verification process before I can access my account online, still because of security reasons they claim I am unable to change my address online. I needed to call customer service. I called customer service who told me that because of security reasons I needed to take a picture of my drivers license and a current bill in my house that shows my new address and email it to them, an account manager would review my request and decide if one my address would be charged on my account and if a new card would be sent to me. This process could take up to two weeks. I called multiple time to check the status of my request and the customer service representatives hung up on me multiple times.

My income tax refund was deposited to my card on 2/27/19. I have been calling since then to get someone on the phone to find out why my account was blocked. Today I have been holding for one hour and 15 minutes. Last week, I held for over an hour each day only to be hung up on.

Got my refund on the 27th. Have not been able to get my funds because I need to reset my pin number. Ok. I have downloaded the app and went on the website and it still will not let me get my money. What do I need to do. I NEED MY MONEY.

We called to find our money. IRS says they sent it to Metabank. Metabank sent to you on the 22nd. We have given a trace number to your customer service reps and been told we will have to wait 48 hours. 48 hours is unacceptable. You make a mistake cant find my money and I have to wait. Called 4 different times to speak with a supervisor and was hung up on all 4 times. I will be filing a formal complaint with the IRS. I will also make sure I tell everyone who will listen NOT to trust you with their deposits. Just a hunch of thieves in my opinion. 48 hours to TRACK something you have the number for is ridiculous and not at all good customer service.

I have been satisfied with my card but changing my address, which should be simple, has turned out to be impossible. These folks need to pay attention and update their archaic system. Don't give me the line of bull that it's all about security!!! Your obfuscation and unwillingness to help are baloney!!

My card was reported lost/ stolen. When I called to check on the status of my new card arriving that operator canceled my card. After a long time of using this card. When my replacement card arrived I learned that my account was closed. At which point I had a payroll check deposited on the card which I never received. This was back in July 2018. Where's my money. Now l am looking for a legal approach to solving this problem.

My card expired February 2, 2019. They so called tried to send me replacement cards but the cards kept returning back to them. I checked my address online and called to verify my address. It’s March 1, 2019 and I still haven’t received my card. My last call to them was on February 27, 2019 to let them know it still hasn’t showed up. The so called supervisor said he will send it with FedEx. I asked to have a tracking number so I can see what’s the problem. He said I can’t have it for security purpose. I wanted to call and check to see if they sent my card and they will not answer any of my calls. They keep directing me to IRS refund status stuff. I have money on my card that I need and from the sounds of it I can’t get it at all. They are robbing me. I can’t even see if they are sending the card or not. It says error every time I pull it up. I tried calling about it and they won’t answer my calls. I just want my card or the money.

Walmart advertises that loading your taxes on the prepaid Wal-Mart MoneyCard is faster and easier. My money was supposed to be deposited 3 days ago and I have yet to receive it. I had to do some research because nobody seems to know where the money went but the max limit that can be loaded onto the card is $2999. If your tax refund exceeds that then they will not post that money to your account. I will never again use the Wal-Mart MoneyCard.

I am currently awaiting an unresolved issue for now going on 4 days. I have spoken to other several different people who are unable to help me. I am a father of two and unable to access my funds and get told they have no answers. I am becoming more frustrated and no one is calling nor fixing this issue. Please I am begging. Help me for the sake of my children.

I had my refund deposited into this MoneyCard and when I activated it... Of course it asked for a pin, which I provided. Now so have no access to my money because everywhere I go my PIN is “incorrect.” (Which is not btw) I go online and it tells me to change my pin on the Walmart MoneyCard APP. I download it and nothing there on how to change it. I call customer service and like always I barely understand what they are saying... I keep being told to go on the app. I CAN'T CHANGE THE PIN ON THE APP!! It’s so frustrating having to need money, have some but not being able to access it.

I have been getting my check direct deposited for about a year now with no problem but now that my refund is being deposited into this account Walmart I’m having issues with them releasing my money! They keep saying it’s IRS issues but it’s not if they sent it to my bank! I am very disappointed in this and will close my account immediately once I get my money! This is a complete joke! Do NOT use this bank for large sum of money being deposited!

Before I got my refund my card worked perfect. The day I got my refund they locked my card when I tried to use atm. I need my money to pay rent today and I cannot access my card. Also my work check will be coming to the card. I've waited business days after sending pictures of my ID. They should have reviewed it by now. I have to feed my kids. This has to be illegal and unacceptable and I will be taking legal action if I don't get my money. Please help me. I am homeless and have no other way to eat.

I’m absolutely angry and bewildered at the fact I got my tax advance through this company. I accidentally put my password in too many times and locked my account. I sat on the phone with customer service for EIGHT hours while at work only to be told corporate would contact me tomorrow. I’ve heard nothing back at all and spent another 3 hours on the phone today just to hear from no one. I have no access to my money that I worked for and I can’t even get a response. I will never use this service again!!

I called today about unauthorized use of my card and was there was nothing they could do because I don't remember my phone number from 3 years ago. I could see a birth date or ss#, but a phone #. So I guess I'll just have to let my account stay hacked because I can't remember a 3 year old phone number. Are you for real. I guess you don't want me as a customer. I will not continue to be hacked.

Tax refund was loaded to my card and now it's blocked. I have kids to feed and bills to pay and I can't get my money. Can someone please tell me what to do? I called the number on card. On hold 4 hours. Nothing. I want my money back ASAP.

I've had Walmart MoneyCard for months, but my tax refund was deposited on my card and I got an email saying to verify my identity, I sent a picture of my DL on the Walmart website, just for them to email me back hours later saying my card was blocked!! Every time I call the number on the back of the card I can not get through to any live human!! I had money on this card that was not my tax refund! I called the IRS and they said there is nothing they can do! Walmart MoneyCard and Green Dot Bank is literally keeping a lot of money from me! I emailed Walmart MoneyCard but surprise no email back!! I am so fed up. I just want my money!!!

Got my paycheck. Went to do some shopping at Walmart for things I needed. Get to check out and it says I can't use my card. Atm says card is restricted. I need my money now. I'm still on hold and it's been two hours.

Been with them for over a year, all of a sudden without warning they locked my account because of a policy change without letting me know. I have tried to get a personalized card from them several times. Not of them made it to me and now I'm on hold for over 2 and a half hours and still no access to my hard earned money or to my account to do another address change. Do not use this service.

On Feb 17, 2019, my husband called Walmart MoneyCard to dispute a transaction on his account and his card was block and he has no access to his money and we are unable to pay bills and buy groceries. He has called the 1-877-937-7537 everyday since, several times a day and each time, and his calls have gone unanswered, he is unable to speak to a customer services person. He was on hold up to 2 hours, his calls get dropped and he calls back and on hold for another 2 hours. He is unable to resolve the issue by calling so he used the Help button on the website and sent three emails and he has not received a response. I also have the Walmart prepaid card and when I call for my account, I assisted within 10 minutes of my call. We are frustrated and we don't know what to do at this point to resolve this issue. Thank you.

My tax refund was sent to my card 2 days ago and still no signs of my money. I have bills and children. Somebody need to give me my money or I will be getting my lawyer and sue GREEN DOT and WALMART. Please contact me ASAP.

Getting this card has been a nightmare! I just spent over 1 hour on hold (I finally hung up) to figure out why my purchase was declined when there is over $4000.00 on the card! This is the 3rd time in a week this has happened! They won't mail your personalized card to a PO box so you never receive it, so the only thing you can do is make in store purchases. If you request a new personalized card they shut off the temporary card and you have no access to your money!! You can't withdrawal from an atm...you are basically screwed! Their customer service sucks, most of the time they just hang up on you!

I tried to change my address online but you would have to contact customer service to update a your address for the first time which was understandable. I emailed my documents for security purposes as advised. And not only have I not received my card in three weeks but I’m still getting the runaround and long holds from the customer service reps advising to wait additional business days past the days of the required (2 business days review) by their “back office team.” It should not take this long for a debit card. I’m about to close the account and switch my funds over to my other bank account. I would advise to not even bother getting this card. It’s a massive headache waiting to happen.

My account was blocked and I couldn't use my money. I tried multiple times to get this fixed and gave up for a while. After trying again and having to send in multiple documents, we got it fixed. Took a long time and some persistent calling, but they fixed it!

I purchased the card for someone when I saw in Walmart store that they charge only 1$. After coming to home I found that there is a fine print of 5$ per charged to the person who is received the card. I decided to return the card. Standing in Walmart for about half hour I found that they cannot return the card even with the receipt and original packing of the card.

I had my taxes sent on this card. I cannot access it because I forgot my pin. SO I downloaded the app to change my pin. Under ACCOUNTS there's supposed to be a "manage money app", however, this is not showing and I downloaded it on both an android and iPhone. THey said I can open a case that would take 24 hours. The following day still NO AVAIL, even though they promised the pin could be reset in 24 hrs. THey asked me to wait yet another 24 hours after I spoke to a manager and threatened to have my lawyer on this case. This is completely unfair. Not to mention they blocked my card after "unusual spending patterns" when the card is brand new. I need access to my money ASAP. If a representative could follow up that would be greatly appreciated. I called the back of card number already and this is STILL what I have to deal with.

Notice unauthorized transactions on my account on February the 10th. I immediately call to let them know someone was using my card. The rep was not very good or knowledgeable about the situation. She started the dispute. Went through the entire process to find that she was disputing the correct retailer but on the incorrect date. So she said I would have to wait until transaction for those items to post before I can file a dispute. So I call back the following day. Did my dispute for those transactions on the 10th. I call back in a few days to get the status of my dispute and was told that I had two disputes. That the first dispute were my charges and I was trying to dispute them so they denied both claims. Call back and explained to the rep that I was only disputing charges from the 10th and that their rep had messed up the dispute. I was only disputed charges from the 10th.

I have my tax return deposited onto my Walmart Moneycard, which I use very often. I checked my card balance and it states the card is blocked, I've been calling different numbers for hours now... @Greendot Bank. I need my funds. I can't believe this, very disappointing.

I am very frustrated. Coming from a low income home, it is very hard to justify these actions. I am currently using the temporary card I was provided, I sent for a new official card and it was never received, so I continue to use the temp card. My taxes were deposited to the card and Green Dot bank which is the bank for Walmart MoneyCard automatically flagged my account and blocked it. I have called customer support at 877 937 4098 now 3 times and I have screenshots showing 2 hours wait time only to be hung up on. I am very very upset and need assistance.

I just got my card about a month ago. Well I had some funds deposited into my account and almost immediately my account was blocked. All my funds and my check goes to that card. I've tried calling the customer service and have Ben on hold for up to 3 hours and then it cuts off. I'm so disappointed with this card service!

I tried to purchase some coins on a Facebook app that was blocked. It has been on my transaction account as pending for 12 days. I have called customer service atleast 8 times and they give me NO answers. I ask simple questions and get no answers and can't even understand them when they do reply. This has been the worst customer service experience ever and trust me I've had some bad ones!

I am seeing a lot of people talk about what I am about to complain about. I just got my tax refund early this morning and my card was blocked. I called the customer service hotline which was no help at all claiming that there was suspicious activity and it would take two business days to check out and I had to send my ID. I have sent my ID 12 times and I keep receiving an email that it is not legible. It's very clear and legible. I called like 5 times, this is frustrating. I have things to do for me and my children like moving into my new place. They gave another option which would take 5 business days. This is NOT ACCEPTABLE. I WILL NEVER USE THIS CARD AGAIN AFTER THIS IS RESOLVED!!!

I also like some thought it would be a good idea to get my income tax deposit on this card. WORST MISTAKE!!! IRS site says money has been deposited and no money to be found. I will never do it again. Stick to a traditional bank. They advertise that you get your deposits quicker but I don’t see this happening. This is already a nightmare.

The only reason I chose this card in the first place is because when you walk into Walmart there is a HUGE YELLOW sign saying you can receive your tax refund on this card. Calling the number on the back of the card is a waste of time. The agents must not be able to understand English very well because they typed my address incorrect and got my hard copy card sent back, The same one they assured me would make it to me with no worries!!! So now when I try and call to speak to a agent they say the city and ZIP code that I am telling them is different than what they have on file so they cannot help me since my ID verification cannot be verified. And that they will NOT transfer me to a manager or supervisor!!

Do not used this card. They are crooks holding on to people money. I received both my tax refund and paycheck on Green Dot. Now they are holding my money bc of a suspicious activity. I try several times to get in contact with a "specialist." No answer. I have my rent and car note to pay. No gas or food because my card is block. They send you a link to upload documents that link. Do not work. I work hard for my money. Once this is done I will not BE USING GREEN DOT ANYMORE.

Well I decided to put my tax refund on Walmart MoneyCard cause of their get your deposit faster false advertising. I still haven't received my tax refund which the IRS gave me a date which is the 27th 9943 dollars. I haven't received from it and coming from a hard working man Walmart should be ashamed of they self for linking up with a scamming company screwing people out they hard earned money. Something needs to be done about Green Dot being allowed to scam people for years and get away with it. I wanna know where my tax refund is. Customer service is bad. it's always a person from another country. I'm a very pissed off person about my tax refund.

The customer service agent I was speaking with, hung up the phone when I asked to speak with a supervisor. I don't have access to MY money until I receive the second card they are sending because the first one never came. Then there's a 15 dollar fee to have it expedited. DO NOT USE THIS CARD FOR DIRECT DEPOSIT.

Out of nowhere, 3 transactions in a different State were charged to my account. Until this day I do not know how. I wrote them about it, they eventually credited my account. The letter I received from them did not explain what happened, and why it happened. When I spoke with a representative, she acted/assumed that I had given my card, password and everything away...NOT TRUE. I am still totally confused about how these charges were made. Anyway, after they credited my money back, the same thing happened the very next day after they put back the funds? This time, my claim was denied? I am so disturbed by this because I don't work, or have any consistent income. I just turned 60 years old in January. Unbelievable. So come to find out, these type of cards are designed to rip you off! No fraud protection or anything. You're just another consumer being capitalized on.

I am still waiting on MY MONEY. Can't seem to get help. It's sorry, over a year ago Walmart MoneyCard deposited my payroll into someone else's card. CAN SOMEONE PLEASE HELP ME, it's been too long. I've waited, why haven't I been given my hard earned money?

Right before my taxes were set to deposit, Walmart MoneyCard put a block on my account. I've been on hold for hours several times and each time have been hung up on, does anyone know the email to send your documents to, to verify your identity? Please contact me if so.

Went to check my account balance this morning. Message popped up that my account has been locked. Called right away at 630 Arizona time. As we speak I am still on hold at 12:45 pm. No one will help me, I can't remain on hold all day long.

I gave my address through the automated system for my second card and instead of putting B it put D. I never received my personalized card and all 3 times I called they telling me they sent it even after I verify my address and tell them my apartment letter. Today was my fifth time calling now because their system is messed up I have to send in a copy of light bill or driver’s license and wait 2 days and still have to wait 7 to 10 business days after that for my card. So I asked can I have my card expedited and fee waived since it's their fault and I couldn't receive no kind of help. All they did was apologize for the inconvenience which was **.

This card is trash. The people that work in their call center are rude and untrained. Every time I load money to my card funds come up missing. I've called three times today and have been hung up on THREE TIMES! I'm so over this and want my money back. I will never use this card again!

My family and I have been homeless for a few years now. We have been using Wal-Mart MoneyCard since before losing everything we had and we love the card. Getting kicked from one place to another requires changing addresses. Which we have been able to do with no issues until recently. Now it's required I have to show a utility bill. Homeless people do not have utility bills. Tried to explain this and they can't seem to comprehend. Guess no one can unless they end up living this way as well. Yes, I still work and have direct deposits. We rely heavily on this card and the account with it. All I'm asking for is a simple change of address and a new card issued.

Updated on 02/26/2019: For the last 3 years I have used the Walmart MoneyCard as my primary bank account. My check gets direct deposited to this account. Seven days ago I swiped my card to pay Dentist for services rendered (over four thousand dollars). My card was declined! I go online and see that my balance is twice what I need to pay bill. There is a note on my account (frozen). I am suppose to go to secure site and download my I.D. The site will not let me download my I.D. It has been seven day. I have not heard anything from Walmart. I don't know what to do. I have called a consumer 50 times. I have emailed Walmart 3 times every day. Please help me. Does anyone have any ideas.

Used this card for a while, was great. 2 weeks ago I got my paycheck direct deposited every 2 weeks for almost 2 years, from the same job, same account. This got my account "blocked". Called multiple times, been on hold for up to 2 hours, have never gotten through to an actual person. Have emailed 3 times, gotten 1 back, this is it. "Hi DAKOTA, we understand how this matter concerns you. Your account was blocked for security reasons. For further assistance, please call us at (877) 937-4098. Thanks, The Email Support Team." I replied that I have called, and just need to know how to unlock my account, as I have $1100 on there that I can now not use. Thank God my work is understanding, and basically reissued my paycheck. Tried to reverse the DD, and was unsuccessful. I now have to pay this back, but it at least kept me from eviction.

I've had my prepaid card for a long time with no issues except that you can't speak to a representative that can clearly speak English!! Problem #2, I dont remember the address, phone number associated with the card when I first bought it because my number has changed twice and I moved. I cannot update info without going online, but I cant do that without the old info so it's an argument to inquire transaction history every call.

I have had an horrible experience with this place! These people are crooks and they take your money and they don't care what you have to do or what you have going on. I FILED a dispute notice. I said I FILED for an transaction with AT&T and I spoke with AT&T also for a dispute so basically they were both supposed to be working on getting my money back. This was 2/14/19 then on 2/21/19 I get my refund from AT&T. There would no longer be any point to keep the dispute open with Walmart at this time. So I try to go deduct the money and was told "not authorized" at the registers. I call them and waited on hold for about an hour and they tell me my account was closed. I NEVER gave them consent to close my account. I have money sitting in my account that they have kept me from using because the account is so-called "closed" but then later that evening a merchant was still able to deduct money from the account they claimed was closed.

I had my tax refund deposit on this card. Went to ATM and said card was invalid. They blocked my card. Over $5000 and can't access it for my kids. Call their number. Been on hold 2 hours without talking to anyone. I want my money today.

Updated on 02/26/2019: Okay people I closed my Walmart MoneyCard account before my taxes came. Well me thinking it will go back to SBBT or the IRS. No it’s sitting in my closed account. Therefore I called them and asked them how can I get my money. Well they said email front and back of my ID and my bill. I did that to no avail. Kept calling. Been holding for 2 and a half hours and then they hang up. Then finally I talk to a supervisor. She tells me to have the person who sent my refund to request the money back in which that was SBBT because they had to get their fees but then she said have the IRS request it and they have to have my routing and account number plus the amount. Well the amount is different since SBBT took fees.

I have had a Walmart MoneyCard account for almost a year now. My tax return was deposited into this card today, and when I went to access even my Walmart MoneyCard app, it says my account it blocked. I called and sat on hold for an entire hour, to be connected to someone who I could hardly understand, telling me my account will be unblocked within 24 hours but no real explanation why. I’m a single mother of two kids and I was relying on this money to be there today.

I have used my Walmart MoneyCard for YEARS since I work at Walmart. This January my card expires and I did not receive my card. I called and they said they would have to cancel account and send me a new cars. My tax refund was coming so I told them once it comes in I will order a new one. NOW HERE WE ARE. Account closed. It says unable to reopen. But an email says to send my DL and they will review it. Mind you I just used my account a week ago and received my state taxes. I am upset. Way beyond upset since it says it will be sent back to the IRS then I will have to get a check from them. I am pulling ALL my money and closing even my other MoneyCard account. Forget this.

I purchased a Walmart MoneyCard for my 18 year old son, so he can get a feel of having a credit card. 1st of all, the customer service is Terrible! They make you call 1877-937-4098. I has to keep putting in the card number repeatedly, because it did not recognize it. (Same with the social) I have to listen to the same automated instructions repeatedly, and it's Extremely Difficult to get a live customer service representative to help you, not to mention, My card keeps declining when there is money on it. I tried to load more money on it, and it declined that too. The actual customer service representative at my LOCAL Wal-Mart told me that a lot of people have been having the same issues with their cards. So now, I'm stuck with a card that I cannot use, and money I cannot get off of it. This will be the last time I will ever get a prepaid money card from Wal-Mart!!!

I called a month ago to inquire about tax refund deposit. I currently have one card where my paychecks get deposit weekly. I was informed that I could order an additional card separately to get my tax refund deposit onto. Well my deposit hits and all of a sudden my account is blocked! On the day my wife is scheduled to have surgery that we have to pay for up front! Multiple calls to customer service, multiple trips to the local Walmart Money center and nothing! I’m in tears as I type this because Walmart is failing my ailing wife! I’m told I have to wait 48hrs to hear back from someone and I don’t have any time to give to waiting. I’m need my funds now!

We have had the Walmart MoneyCard for a while now and both my husband and myself have had our paychecks direct deposited with no issues for some time. So when Walmart heavily advertised depositing the tax refunds to the account and getting the money faster it seemed like the logical thing to do. This however has been a nightmare! The money was deposited but they immediately placed a block on our account pending further review. I called in to see what was going on and spoke with someone who I could barely understand who said there was nothing he could do about it because there was suspicious activity. The only activity was the tax refund deposit for that day.

Do NOT! Get your tax return applied to the MoneyCard. They will reject the refund and you’ll be left waiting. They will also block your card so you can’t use it at all. Whatever you do do not use this service.

A while back I had $365.11 fraudulently taken off my card from some place in India. I had called and told them this and their response was to send me a new card. They said they didn't send cards to PO boxes so I had them send it to my friend's address and it never showed up. When I called them back they gave me the runaround wanting documents of my current physical address and my PO Box plus my driver's license which I gave them all the information they asked for. Then they turned around and still after telling me twice that they would expedite by FedEx undercards me with my balance on it. Didn't want to send it to me because the first address that they asked me for which was my friend's address needed to be shown by document that it was my billing address which I explained to them that I never lived at that address.

Walmart Money Card reversed all transactions on the 10th business day of my dispute. Not a speedy resolution by any means, and I will never use this card again, but I am happy to report after much anxiety that my situation was resolved and all is well with my account and funds.

I’ve had a terrible experience with these people. I’ve called him over 15 times trying to get my address changed and no one seems to know how to do it. I can’t get a card sent to me because it’ll go to the old address so now I have no access to my money and the people at the call center will not transfer me to anybody that can help me.

Went on a cruise and came home to being almost a 1000 Dollar in the negatives. When we called the cruise line they asked us to get a fax number or email for the Walmart money card so they could release the holds due to them being paid and satisfied. When we called support we were told they did not have that information then was told they had I virus and the info couldn't be found. And then had a lady tell them just dial customer service and press 5 didn't work. So due this we are taking our 10 plus years business elsewhere. Avoid this card at all cost.

I been using this MoneyCard for 4 to 5 months. Never had issue until I wake up today to check. My account tells me it's a block. I called. Guy tell my account being monitored and I can't access my money. I just got deposit this morning to pay bills or feed my family. I didn't get a warning of anything. Said I have wait 24 hours. I am single parent. How can they do that? All I use the card for is to receive my job deposits. Plus on top of that my taxes gonna get rejected cause of the blocked.

My account got blocked for no reason without notice. Said there was suspicious account activity but couldn’t give me any answers to why, I have to direct deposits coming in my tax refund and my husband paycheck which we now have no access to, can’t pay rent or bills or nothing. They blocked everything. They won’t even give me any information to when my account will be unblocked! DONT USE THIS CARD!!

My information from the Money Network Exceed card issued from Meta Bank was stolen over two months ago. I traced the usage to South Africa. I was assured that I would receive a refund asap. I'm about to have surgery & need my money now. I have called every three days as they asked. Still waiting & I'm about contact our local news & a attorney. I do not recommend this card or bank.

I have never been more frustrated about something in so long until this happened. I have the app and decided to take a picture and deposit it since it would take it one to five days, which I am okay with. I called them the day of and they told me it would be 10-15 business days and it should be released on the 25th. This is my paycheck. I am a single mom and funds are hard to get by with already. I've had to put off a number of my bills because of this, and the fact that the pending status cannot be cancelled so I would be able to have direct access to my check to deposit at a Walmart like I always did. I am LIVID. I don't understand how this bank works. But you really need to reevaluate how it works with customers.

I had this card for about 2.5 years and always used credit. And recently it stop working as credit. Where it usually works as is now declining. Customer service is zero help, they hang up on you. And they won't provide a valid reason. Very unhappy.

My husband and I share a card. We both have the same last name of course! And I'm being told my taxes will be rejected & blocked due to the fact he is named on the card. Every time we tried to call which is several they tell use to add me as an authorized user and they can't do that over the phone only online. We tried 3 different ways and nowhere can we find to add me. This is so crazy!!! I can see if it was a complete different name but the same last name and several phone calls later! I will never use this card again if this doesn't get resolved! Like now!!!

I have had my card for years. Never had a problem. Then I got my son one for his Tax refund, and here the problems start. They locked it up until the regular card came in, but we had the IRS deposit hitting Monday morning and card came in Tuesday. Now it's not showing his deposit. Called in and no help. My question is his deposit on hold or been rejected. Because if rejected he will have to wait 12 weeks to get it now.

I bought a new Walmart MoneyCard to make a car payment. My bank card had broken, so while waiting for the replacement to arrive, I needed to make a car payment. I bought the card and put above the amount needed to cover any fees or charges. I registered the card and checked the balance, everything seemed fine. I then called the finance company and tried making a payment. It kept declining the charge. I even waited a few hours and called back and it was still declined. What is the purpose of a card that can't be used. I had a similar situation happen last year and used a Green Dot card and had no problems. This is ridiculous.

I bought a Walmart card for the purpose of having money refunded to me from Real estate Express. Which is an online school. They refunded the money and I can't access it. When I called about it they didn't tell me how long it would be under review or why. I need my money from this card ASAP!!!

I got the card for my pension to go on it every month. However, someone entered in my zip code wrong. This prevented me from being able to access my cash. Once my identity was verified they still told me the mistake that had been made could not be corrected and I could not access my money. I could barely understand the people I was talking to. They could not speak clear English. They hung up on me twice. The bottom line is you DO NOT want to fool with the Walmart Money Card because they will hold your money hostage and you won't be able to access it. Based on the reviews I have read this is a common occurrence with them.

My card was blocked and I was given the runaround. The workaround is to link it to your Paypal acct using the routing and acct # and send it to a friend. Takes about a week. It works. Won’t use again.

Someone gave me a MoneyPak number then place a claim on it and now my account is blocked. There is more money on my account than the amount of the MoneyPak number that was given to me for payment for services I gave to the person. I need you to release the my money.

I received a new card from my tax preparer. Upon activating it online, I was told the card was invalid. I called multiple times to speak to a person only to be transferred right back to the automated system. The representatives were not helpful whatsoever and one actually told me to call back in a hour then HUNG UP ON ME. I called back AGAIN this morning and was told that they have voided my card that already had a deposit coming through it. Will never ever recommend anyone to use this card and Walmart needs to work on their customer service. We need people who can actually understand what we are asking for. This is absolutely ridiculous. Get it together.

I have had this card, and decided to use the direct deposit feature. I was supposed to have received a deposit on 2/8/19. I’ve contacted my payroll department and said that the deposit was confirmed by MoneyCard. It’s 1:24pm, still nothing. Trying to call customer service is a joke!! They’re outsourced workers who are rude and don’t speak English. They won’t help me with my situation. I need my money. I have bills to pay. Also, I decided to deposit a check through the mobile app because it says 1-5 days to process. Once I submitted my check, app says my funds won’t be available until 2/15/19. Service is horrible. Holding my money hostage.

In November 2018, I had an unauthorized transaction on my account for $109.99. I disputed the transaction through the company and Walmart MoneyCard (once I filed a dispute they closed my account) and was told by Walmart MoneyCard that I would get my money back. They claim they had completed my dispute at the end of Nov. and had put the money back into my account (which was closed and I have no access to). They then stated they would send me a refund check that would take 2 days to process and 14 days to receive. I have been trying to get my refund check from an unauthorized transaction that occurred on Nov. 15, 2018 that I still to this day have not gotten.

The first thing that bothers me with this Walmart MoneyCard I went out to Kohls and then deposit dated took off of my car. They were not able to put back on my car so I am not receive my money back yet I have to go and open a pink an account for them to refund me my money. The second issue is anyone can go online and egg is if they are you and can’t see your car and you’re stuck with no money for seven days or you have to pay $15 in order to get another car shipped to you at Rush. I’m not my job for the simple fact is they might’ve killed them a call and an automated system and I had no money to get to work.

I purchased the Walmart MoneyCard 3 weeks ago to take advantage of possibly getting paid a couple days earlier. I immediately activated my temporary card and set up my direct deposit from my employer as I was instructed to do. I did not get my direct deposit any sooner and I still have not received my permanent card in the mail which is the only card I can use to withdraw cash even though on the info about the card when you purchase it leads you to believe you may still get cash back where available and if you call customer service they can unlock your temp card to use an ATM which I found out after having all my money deposited on the card was a lie...

I purchased 2 cards for my children in college so they could have their financial aid direct deposited to the cards and so I could send them money when needed. On 2/1/2019, nearly $10,000 was deposited between the two cards for my kids' student loans. My kids went to pay their tuition on 2/3/2019 and their cards were declined. They went to the atm to withdraw money and was told the cards were deactivated. No email notices, nothing in the mail, no nothing. I called customer service and was told that both cards were blocked because of direct deposits over $3,500. I had to email a copy of my driver's license and proof of what the direct deposits were for. I was assured it would be taken care of within 24 hours but nothing.

Called the number again and a recording for a survey to win money. Could not get balance, nor transactions. I went to the Wal-Mart money website, and rejected the card information. I used this card to pay for Amazon Prime, Now I have Amazon Prime saying there was a problem with the card. They ran it through again, and it was declined. I put money on this card and it disappeared. I am angry that I can't get this resolved. I would not recommend this prepaid card to anyone.

I had mobile deposited a check on Feb. 1st, 2019. It says in my account transaction date Feb. 4th, 2019 and my funds will not be able the 11th. I tried calling 3 times to be runaround in a circle of no solution. I am confused because first they said they had no record of me uploading a check. Now they say there is but for the 4th. But that's impossible if it's the 3rd and I have a record of depositing the 1st. I tried cancelling my account to void my check but they said that won't be possible even if I pay the $5 fee.

This is the worst pre-paid debit card I have ever purchased. I pre-paid $50 to make a one time purchase online, you cannot make a purchase without paying the $5 fee and if you don’t use the card and have a small balance ($1.39) you get charged $5 giving you a negative balance. The fees are ridiculous. They won’t help with my dispute. You cannot close the card unless there is a $0 balance and you cannot close it through the app and the 866 number, unless you press the right number it will hang up on you, not to mention Walmart this large American based company that outsources its call center so you have to deal with a person that cannot understand what you are asking for.

There are always issues with this card! When you call to speak to someone they don't understand you or you don't understand them! Then when you ask to speak to someone else they have an attitude. There are always some type of an issue when it comes to this bank. I will NEVER use this card again. I DO not recommend unless you will be using the card for minor things like gas or small purchases. They've taken money from me on multiple accounts! Complete scam! If I could give it NO STARS I would!

At first I thought MoneyCard was great. I didn't notice any issues and the notifications were great and I did receive my check early. However I made a Walmart.com purchase at Christmas time and was double charged. It is now February. I have called at least 10 times and no one has ever gotten my money back to me. So unprofessional and not to mention left me struggling during Christmas time. And then I also have phone service through Walmart Family Mobile. Last month I was charged twice for my phone bill and once again no one could get my money back like they are all ignorant. I have the transactions list.

My account got blocked after my payroll was deposited - Saving me unable to use my card - waited on the phone for 3 HOURS! Still no help - terrible. There was no other notifications besides my card being unable to use.

Please tell me how ME loading $45 onto my card at the gas station is suspicious? Suspicious enough for there to be a block put onto my card? I’ve been given 3 case numbers now and every time I’ve sent my ID and 7-11 receipt for the transaction I MADE. Then last night they tell me I have to send it with a different case number AND my tax refund info for the deposit I was supposed to on the 30th. This is the craziest thing I’ve ever dealt with. How can you punish someone who loaded funds onto THEIR OWN CARD. Isn’t that the point of this MoneyCard? I’ve sent at least 50 emails to verify my info and I still can’t use my card.

I’ve called over 20 times in regards to my card! I ordered a replacement card on 01/18 it’s 02/1 - still no card! The representatives LITERALLY played around on the phone as if it’s a joke to them on people not able to access their funds! One rep LITERALLY cancel the card that was ship to me & order a new card. Now I have to wait more days to get a card! I HAVE BILLS! I’ll never recommend this prepaid services to anybody unless you all hired some AMERICANS to do the job RIGHT! One rep went into my account, CHANGED my phone number so I couldn’t verify my account! The 2nd rep told me my number wasn’t on file nor my social! The 3rd rep asked me can she call me my first name & I told her she can call me by my last name! She sat & LAUGH asking was my last name, my first name then tells me she can’t assist cause she don’t see my account!

I have been getting my card frozen every Thursday for over a month. this just so happens to be the day my paycheck deposits and it has royally screwed me numerous times paying rent and utilities. It seems to be frozen for anywhere from 1 hour to 3 days no warning no reason given over the phone. When I call the support number they tell me there was a fraud alert that was a mistake. I call BS.

I've recently had my card blocked after having tax return put on card. They said it look suspicious. I thought this is one of the things the card was for. Now that is locked. After repeated attempts of sending them the information and documents they want I still cannot get it unblocked. The money on the card is mine and I want it.

So I had this card for a little while. Today I put 700 dollars on the card and then tried to verify it using the website. I couldn't get in due to them having an old phone and email address. So I called them to get it changed. After giving them all of my info they kept sending me in circles, so I got frustrated with that person and hung up. Afterwards he immediately put a block on my card. When I tried to call them, a machine says that I have to send a pic of my licenses to them to verify my identity. However I still can't get into the account to send the info because they have old info. The customer service line will not let me through to a person and just says the same thing. So they just took 700 dollars from me because I hung up on them and I have no way to get it back or even talk to them. So yeah... They just robbed me.

I had a Walmart Moneycard that was sent to me in my old name. When I gave the Direct Deposit slip to my employer and then went to activate the card, I was unable to do so. I was unsuccessful with speaking with customer service. I was unable to register my card in my new government name. The system said that it couldnt verify me. I thought that was odd. So, I had to void the direct deposit slip that I sent to my employer until I spoke with someone. Well, this friend of mine called them through his Walmart card. CSR told me that they werent able to verify who I was, even though I also tried to use my former last name. I was told that I wasnt able to be issued a permanent card because I couldnt be verified. I've had Walmart cards before and never had this kind of ** issue out them. So, I will advise anyone to not purchase a Walmart MoneyCard because you wont be able to update your last name, address or anything. It's just a waste of time.

I have called the customer service department FOUR times and regarding a charge for 50.00 on 07/07 for a Dr appointment that the office is saying they never received and they have sent me to collections. I have asked for this payment to be cancelled and refunded back to me so that I can get them paid again! THEY SAY THEY DID NOT RECEIVE IT, I have sent them the copy of the bank statement and they don't have it. How hard is it to get the stupid customer service reps to listen to my request. THIS IS MY MONEY and I have a request and I just get kick back. I want this 50.00 REFUNDED back to my account to get it paid again!!! What does it take to get this done. I have had this card for years and I am so ready to cancel it and just go to my regular bank where I don't have to deal with the stupid people in customer service.

I’ve always used the Walmart MoneyCard and never had a problem until now. I loaded cash onto my card at the store yesterday and it was just fine. My 2018 tax refund was supposed to be deposited this morning... but NOPE. I don’t understand how you can call, upload and send proof of who you are, only to be told the review will take 5-10 business days and that there’s nothing they can do. Like, seriously??? Even wanted to see proof that I did in fact load $45 onto the card and wanted to see my tax return. How can you call and basically verify your life and send what they asked for, for absolutely nothing? And apparently there’s no one high enough to talk to? It’s 2019, and with all this technology, you mean to tell me that you can verify someone’s information for over a week? Nothing about this ok.

I have been using Wal-Mart Moneycard for over a year and I am done... I am on SSDI with scheduled deposits regularly on the 3rd of the month. Wal-Mart Moneycard started having my deposits in 4 days prior to social security scheduled date. This month it is actually scheduled to for the 1st and now somehow my deposit is not in my account as it has been in the past. When I call and email customer service is completely inadequate and no one ever has an answer for any of my questions. I depend on my funds for living and really cannot deal with inconsistency and reps that don't know what they are doing.

Customer service sucks. Can't understand them. They can never help. It’s always a, “We will let someone know and it will take 5 or more days to get back to you.” Couldn't get on the MoneyCard website for my account. Called and asked for help. No HELP. Was stuck for several days without money. Try to talk to anyone and they don't care and for a supervisor and they keep you on hold for 10 minutes hoping you will hang up. I have had nothing but issues. Being a veteran I come across a lot of other veterans who ask about this card and I make sure to tell them how I have gotten no help or support the number you call is horrible. Can't understand the people who answer and they can't help with anything.

I would like to start by saying I have been a MoneyCard holder for 4 years. I have NEVER had a good experience with customer service. Here recently I've had one issue after another with this card. I got married so I called in to change my last name. But they keep trying to get me to close my account and start a new one. I don't want to because I paid for a card with an image on it and they no long sell those cards. I finally get a call back from a supervisor who informed me that I could change my name by sending an email with the proper docs. Unfortunately I wasn't able to write down the email at the time of the call. When I called back to get the email address I was told I had to open another account again. So I had to request a call back from a higher supervisor again. Still waiting for that call.

Wow, where do I begin? First off. Me and my wife did not pay for this card. It was sent randomly in the mail with instructions as to how to activate it. And so we did. Fast-forward to a couple days afterward when we needed it to transfer some funds from our PayPal account. The transfer went through without a glitch. Hours later we went to the local ATM to withdraw these funds. We were met with, obviously, a request to enter our PIN, a PIN we never established with the card. No problem, let’s just call customer service and they’ll probably reset it for us. WISHFUL THINKING. And from there it only got worse. We were told that we needed to create an online account for the card and that we would only be able to obtain the PIN through Walmart Money Card website. So we log in only to find out that they don’t help you but with a referral to where you should go... Hence, the Walmart Money Card Application.

I had 916.00 fraudulently taken off of my card 4 months ago. I have been waiting on a refund check in this amount for over 2 months now. I am now waiting on check number 3 because I never received the first two checks that were supposedly sent out. I can never speak with a supervisor and I never received a call from corporate as promised. This has been the worst experience of my life. I’m behind on bills and none of the agents seem to care nor have they been helpful. I will file a complaint with the BBB and I would never recommend this card to anyone.

I received my last paycheck from work for almost $500. I couldn’t cash it anywhere here in AZ because it was a bank that was based out of NV. So I decided to do the mobile deposit on the Walmart money app, which rarely works and now I see why. This time it went through and then proceeded to tell me my money won’t go through until Jan. 30. I put the check through on the 23rd. I called to ask why it wouldn’t go into my account for almost a week. The first woman wasn’t even answering or understanding my question so I asked to speak to a supervisor who told me it was just their “procedures” and when I asked to cancel the check that couldn’t be done either. Once this check goes through I will no longer be using the Walmart MoneyCard. Too many problems that are never resolved.

I am so disappointed in the card. I received a direct deposit that I cannot access. No one is answering the phones and I have very important appointments I have to attend today. Someone please HELP!!!

My experience started out great and slowly changed. I set up direct deposit to this card. Before doing so I noticed that a new card was being sent to me. I contacted them and advised them that they wouldn’t be able to send a new card to my physical address because I don’t receive mail at that address. I was told that it would be fine and I’d still be able to use the current card that I had. Fast forward to today, my direct deposit shows as available and I go to use my card and it declines. I reached out and the rep explained that my card was blocked and I wouldn’t have access to my money until I was able to receive a new card.

My direct deposit was applied to my card this morning like any other deposit. I tried to purchase gas and something across the street. I pulled up the account & my current balance is $800+ but my card says "not authorized". I have not received a call or email about fraudulent activity. I'm stranded, I need to pay bills, yet I have been on hold for 2 hours waiting for customer service! This is UNACCEPTABLE!

Walmart money card stole my money. I call customer service and they told me to send proof of deposit. I sent proof, and now when I call they say they are reviewing my account. It is the same thing every time I call, and I still don't have access to my money.

I had some fraud on my card. Called in - the first agent was rude and hung up the phone in my face. Called back - talked to some girl. She cancelled my card - told me that I had to wait until Jan 18 to receive my card. Jan 18 came. Called back because the card wasn't in the mail. I called back and the chic on the phone stated that I can transfer money onto another Walmart or Green Dot card which I have. She placed me on hold to talking about let her check her resources then said that I couldn't use that function - I just needed to wait on the new card. Spoke to the supposedly manger who was no help at and he was like, "Well you gonna just wait." I did wait 'til the 18 patiently for the new card to arrive. I will be pulling my money off this card and changing my direct deposit immediately. There should be some way that funds could still be accessed especially from the app or calling customer service.

I have this card for almost a year. Never had any problems until 4 months ago when someone hack my account and stole over $300 from me (different state). I just assumed it was my fault for using my card at any atm (due to scamming going on) not being caution about it, so I did the necessary paperwork and received my new card. I was very upset, but I did get my money back with no problems. So now a couple of days ago same thing happened again but this time it was $12 for a whole different state (I’m extra caution so it’s no way this could had happened again), now this was it for me to bounce and open a regular bank account. I truly think they are doing duplicate on people cards and it’s no real protection over your hard earn working money. I refuse to deal with this unnecessary stress. SO BEWARE!!!

I was a HUGE fan of the Walmart money card until recently. I had my card for 8 years with no issue. Recently, I made a purchase at a store with a bank card. After I started to use the MoneyCard I closed that account down. Well A few months later I had to return an item that I had purchased on my old bank’s ATM card and I called MoneyCard to ask how to proceed. They told me that I was fine and could put the money on my MoneyCard. Unfortunately, that customer service rep was wrong! No you can’t. I was not aware that you could not do a return from another store (that you have not purchased the item with the MoneyCard.)

I have had my card for over 5 years, and last week I checked my app and my balance seemed low, I could not load the transaction screen on my app for weeks. Finally the thieves took every penny I had and my card declined. I called customer service and was treated extremely poorly, was hung up on 3 times. I demanded a supervisor and was still treated very poorly. I have all names and ID numbers of the reps and will be filing an official complaint somewhere once the government is open.

I have used Walmart MoneyCard since 2014 and never had an issue until this past Thursday, I can’t log in online, it wants me to verify my identity by verification code via text message. Well for 5 days now I’ve been trying to get a code and it’s not sending me a code but I get a text from them daily of my balance. I just need access to my $830 in my vault and everyone I’ve spoke to basically tells me nothing they can do...

My school deposited a $6500 refund on my Wal-Mart money card on Tuesday. It is now Friday and there is still a block on my account. I have been given the run around about money. I was told to send in a copy of my license front and back. They said after they receive the documents it would take 5 days to process. I called to verify they received the documents and now they are saying I need to send in more information and it will be another 5 business days. I have no money and my bills are due and these people are playing with my money. They also are all outsourced calls and they will not let me speak to a manager.

I purchased a Walmart MoneyCard last year May 2018. I have been using the card as Direct Deposit from the moment I purchased it. On December 22, 2018, I went to the store and tried to make a purchase and the Merchant said my card declined! I asked him if he could try it again, because I'd just got paid the day before and I hadn't really spent any money. He did and it declined it again. As soon as I got to the card, I called the number on the back of the card and it said that my card was blocked! It also said that I have to go to the website and upload a Passport, Driver's License or a State issued ID.

I’ve had my card for about four years... Never had an issue verifying my information. Then at the end of 2018 I called and I’m told they can’t verify my birthday so I can’t be helped. Can’t speak to a supervisor until I verify the correct bday although my bday has never changed... Rude customer service and uncaring... Called from my number on the account verified everything but my bday which was right for four years. All of a sudden wrong... Can’t get the assistance I need. Never had this issue with Walmart or any other company.

I have had a MoneyCard about a year now. Never received my personalized card. I never cancelled my card due to all my bills electronically coming out of this card. Never had an issue until today when I went to transfer money to another card and it declined. Checked my account with over 1600 dollars and it said it was blocked. Contacted the non English speaking customer service who are rude and unempathetic who could only tell me policy changed. Well it would be nice to notify customers of things like this.

I have had the card for about 3 years now. Recently I can not log into my account online. It states my info is not verifiable, I called customer service. They attempted to send a code to phone or email but never received. Something fishy is going on, so I'm cancelling card, especially since the call center is out of country and they seem to not know what they're doing. I need a card with better customer service and better security..I believe that there is a breach fraud in the system because many people on this review board are having the same type of issues.

I have direct deposit from both of my employers going to this card. They blocked my card and failed to notify me, when I sent an email due to my inability to access my account online they assured me that they would contact me within 24 to 48 hours and never did, I am now stuck at work and they are rejecting my direct deposit back to my employer who will take 2 weeks to reissue payment. I trusted them with my payroll and now I can't pay my bills or feed my kids.

I have contacted the customer service center for the Walmart MoneyCard. I have not received my card and all I do is get hung up on and put back in their automated system. This company's customer service is horrible. They are rude and not friendly. They are very argumentative. I would not give this card a good review at all.

I have had 2 Walmart MoneyCards for several years. Approx Dec 10, 2018 I was unable to log in to my online account to transfer money out of the vault for Xmas shopping. Needless to say it is now Jan 5, 2109. After uncountable calls to customer service, numerous no return calls from supervisors I still cannot access my money. They are rude, liars. I tried to close my accounts and asked to have all funds mailed to me and was told to wait for a phone call in next 48 hours from corporate on this. And they still have my money.

My grandma purchased this card by accident for my son’s birthday gift. I called in and spoke to someone who told me we would receive a refund check in the mail in a couple weeks. It has since been almost 2 months and I haven’t received the refund. When I call customer service I get help to a certain point then told, "Let me transfer you" to only get rerouted to the beginning answering service. Very frustrating. We just want my son to get his birthday gift.

So a little over a month ago I noticed some fraudulent charges on my card. I immediately called Money Network and they "stated" that the fraudulent charges are "pending" and it will take 3 days for the funds to either "go through" for the transaction, meaning the thief gets the money, or I get the funds back into my account. IT'S PENDING! JUST CANCEL IT! Anyway. They then informed me they would send me a new card... Ok fast forward a little over a month to now. I checked my balance this morning and 4 different charges under a McDonald's and a Nando's both from a state in AFRICA equaling well over 100 dollars were "pending" but my funds were already taken from me.

First off I like to state that I notice that they respond to the good reviews but not the bad ones and that should show what type of racket they running. I have had a Walmart money card for over 10 years and yes I have had problems in the past but nothing like this one. Dec. 27 my account was wiped out, yes while the card is in my wallet. I am signed up for text alerts and have been getting them up to that day. So that whole day I had no idea my account was being used. Well 3 days after I disputed it they denied it. They hadn't even received my dispute letter before denying it. Said I authorized the charges. I disputed it again.

My card number was stolen online and someone made several purchases. They used $180.00 off my card and the only reason I found out as soon as I did was because I got an email. I called Walmart Money center (the number on the back of my card) and told them what happened and that I needed to report my card stolen that someone had just made $180.00 of fraudulent charges. The lady canceled my card but told me she couldn’t stop payment as they are still pending and I would need to call back when the payment posted!

I have been a Walmart MoneyCard user since 2014 with no problems until recently. Someone got ahold of my card and started charging online in another state. I was worried reading the reviews about how it would be handled. My own experiences were amazing. I called Thur night to report the card missing and was treated with nothing but kindness. My replacement card already arrived and the dispute process was explained thoroughly and appears to be going smoothly. A happy customer I will remain. It’s always a tough situation to see fraud anywhere but to have them handle it in the way they did is what matters to me. Thank you Green Dot.

I purchased this prepaid card for online car insurance and couldn't get verified, charged six dollars total and couldn't use it for anything more than in person purchases like using my own cash. I can prove my identity but they won't even provide a way for me to submit my identifiable information to be vetted. I have a passport, driver's license, birth certificate, and social security card for proof. Basically they take their fees and leave you to use the card in the same instances as cash. It's a scam through and through. I was a corrections officer for ten years. I can be verified by my government but not this prepaid card system. Green Dot bank and Walmart are scamming people, period.

I don't usually review companies, but I feel as though this may save someone else a headache or possibly their hard-earned money. I did not have a problem with this company until an online order I placed did not go through. Although the company I placed the order with never debited the funds from my account, Walmart Money Card placed the amount as pending. Calling their customer service number is a waste of time and energy. You are given scripted answers to your questions. The representatives act as though they do not want to be bothered, will overtalk you, and hang up on you. After being hung up on four times, the fifth representative tried the same trick to avoid giving me a straight answer. He started repeating hello as though he couldn't hear me. I told him, "I know you can hear me and I was not hanging up."

So I have a 416.00 transaction on Dec. 19 for a part for my vehicle that I never received. The company that I purchased the part through says they have done every on "their end." That was Dec. 20. It is now Dec. 29 and my transaction still says in "pending." I called the foreign customer service agents at the number provided on the back of the card. They are telling me the money will not go back on my card until it falls out of pending status on FEBRUARY 20 2019. What??? If the transaction was cancelled, why is it not immediately put back on my card?

My husband and I had the worse experience purchasing and using Walmart money cards... We bought 2 cards and spent over $600 for them to say we couldn’t activate one of them... Then had the nerve to say we have to wait 2 weeks like Christmas is not 2 days away. The customer service agents were horrible and one even hung up because we said we couldn’t understand him. They locked up our card and now we have to wait 2 weeks for money they took out in 2 seconds. I work customer service and I would never work for a company that did not know how to properly provide customer service or satisfaction. Please don’t waste your money on these Walmart money cards unless you plan on waiting 2-3 weeks to get your money back. And they make you at least give 1 star but they not even worth that smh. 0- out of 5 stars.

I went to check my balance today and instead of my balance I received an automated message telling me my card was blocked and to not even try to load more money on it. The message went on to say that I could push two to agree that you understand and then the block will be removed and I can spend the balance but after that I AM BANNED FROM EVER HAVING A WALMART MONEYCARD FOR LIFE!

I have been a customer for a couple of years now. On November 29th I had my first dispute over an online company that had charged me. Green Dot customer assistance was great at that time and assisted me however I was getting a replacement card sent to me. Well now it's been one month. I still haven't received it. During this time I've called back and since November 16th they have changed their verification process and you have to know your phone number you used when you first set up your account. Me like I'm sure other people have changed my phone number several different times and have no idea what the one was that I used.

I'm just wondering if it's possible for my direct deposit to come in a few days early? They send payroll in on Friday and I get a paper check on Tuesday. I'm just curious if that's enough time for me to get it on my Walmart money card a few days early. I just got direct deposit put on my card so I'm new to all of this. Any information is appreciated. Thanks. So far I do love my card for everything else though!

Okay I have had the Walmart MoneyCard for four years. I've never had a problem and issue until about a month ago. Money disappeared out of my account. I called customer service. They threatened to hang up on me. They threatened everything under the sun and did hang up on me. The supervisor told me that she was as far as he could go. My husband was stranded over four hours away because of this. They get to come home yesterday I check my balance. I had $500 in my account. I spent a hundred and Seventeen of it and my balance is $200. Level customer service with speak to me. They told me there's nothing they can do.

I was given a card as a gift. I’m order to use the money I had to set up an account and provide personal info such as my SS#, address, date of birth. It all seemed sketchy but I submitted my info so that I could use the money. After I had used the money, I called asking to close the account. Customer service was horrible and couldn’t confirm whether the account had been closed or not. I asked to speak with a supervisor and they said I could not. Please do not do business with them and do not buy or gift a MoneyCard to anyone.

I called and reported my card lost. Step 1 no problem. Stated I would be getting new card in 7 to 10 business days. Step 2: received letter stating my card was on its way. Card should arrive Dec. 7. Step 3: Problem started, no card rec. Called 800 number, you can never understand any of the agents and they try to talk constant not letting you speak. They constantly say I"m so sorry." On Dec 14 no card rec and I have no access to my money. Asked for a supervisor and they are pretty useless to what they can do. I was told to buy another MoneyCard and register with the same information I use for the card I have not received. Supervisor said he would authorize a one time transfer to new card but all they transferred was what I needed to make a payment with.

Terrible customer service. You can even speak to a real employee, just the outsourced India call center! You call in with a card issue and they want all! not some, but all of your personal info in the same phone call. Cell phones can be monitored. They are unsafe!! You should not be asked for your date of birth and the last 4 of your social on the same call!! That's too much crucial personal info, it should be either or one or the other. (At least Cap One lets you enter it on the keypad so no one can hear it. Still not good but a much better option.) Then they ask for your phone number, then your address and even more just to speak to a supervisor. Anyone listening has every bit of my info except the first 5 numbers of my social and some know how to get that too. So now my identity can be stolen and all of my accounts accessed.

I have had my Walmart MoneyCard for years. My account has been closed, and I am unable to find out why. The number on the back does not allow you to speak to a live person, also going into a Walmart store, they are unable to help me. There are fund in the account that have zero access to, and from reading several reviews, I’m not the only person this has happen to. The worse customer service ever... Zero stars. If you can please bank with a real bank, Wells Fargo has a forgiveness account you can sign up for, if you are having trouble opening a bank account, even if you have had a Wells Fargo account in the past. So now all of my automatic payments are being returned. I have no money to get gas, or food. And no one to help me.

Cannot log on to my online account. Needed screenshots of error message! Why do I have to do that. Customer service is abysmal and I recommend to stay away as from GreenDot. They have abysmal service!

I just spent 26$ on a card. They denied me a personal account and now I can't withdraw the money or make online purchase only at Walmart. They said no refunds once activated. Says nothing about being approved for anything on the card. I am very unhappy right now about this.

I decided to change my Walmart Green Dot MoneyCard password and couldn't find an area on the menu to do so, only if I didn't remember it could I do so. So I looked on Google how to do it and came to this website where I notice that you only answer to good reviews but not even a "I'm sorry for your troubles" apology is written to those very mad and exasperated customers. You need to remember that it's because of those customers you HAVE a job and ARE receiving a salary.

I have had a Walmart MoneyCard since August. Money is tighter now than it has been in a while so I have been watching my finances a little closer. I have noticed that I am being charged 5.00 in ATM fees for every ATM withdraw on top of the ATM withdrawal fee that whatever ATM I’m using has. The Walmart MoneyCard agreement says that the fee is 2.50.

So for weeks now my Walmart MoneyCard has been blocked. I lost the store bought copy then tried activating my personalized one with my name on it and my account is still blocked. Then they request a picture of my I.D. and asked for 2 business days... It's been a week. I CANNOT ACCESS MY DIRECT DEPOSIT NOR ANY OF MY FUNDS. I've tried it all. That 877 # is nothing. My lawyer will be in contact with yous guys very soon. Thanks for the holiday hardships. I will not lose my hard earned money!

So I have a Walmart MoneyCard and had my DD put on it. Exactly a month ago my insurance company removed a second payment of 346.20. I then had to file a dispute, which I did immediately. Here I am a month later, with a closed card and on that card is a credit for that amount. 2 weeks ago I called the dispute department and they said they were going to issue a check for that amount of money. I verified 3 times if that was the amount of the check, they said, "Yes. Wait 2 weeks if you don’t receive it call back..."

I used MoneyCard for going on 2 years. I just recently lost my card and asked for an change of address and to get the card shipped out. I need it to buy Christmas presents and they say that it will take 7 business days. I have not received anything and I have bills to pay. Horrible service. I do not recommend because I needed that money now. I am broke until my pay check comes in 5 days. Why could it not just be expedited for the extra cost?

Currently I am using this card for over two years and I've only have one issue which was not against the card. The currently I am waiting on a direct deposit for over $4,000 from my work with my Christmas bonus on it and it has still not posted I have heard from my work that from their end of it bankwise everything has went through. So which leaves me thinking that it is the Green Dot Bank who is associated with this money card. So I called customer service and the only thing they told me is, "Sorry there is a direct deposit delay and I can give you no further information, so you mean to tell me that for as many people as you guys service that you cannot provide me a detailed response as to why in the hell I'm not receiving my money. And it is not posted to my account and all the sudden this is the first time that there has been a direct deposit delay and I have a check for that much money.

There is something going on with direct deposits and no one has been able to give me information on when it will be resolved. My employer has posted the transaction appropriately like they do every single week. I have already had to cancel several plans and will have to cancel several more today because of this. Christmas is next week and there are no funds in my account!! Please help!

Do not purchase this card if you need any reliability or access to your funds. I reloaded all of my money on this card particularly to request a ride home from work only to find out 4 hours later when my shift was over that my funds were missing and not there. 45 minutes of being on hold with customer service and standing outside in 29 degree weather for 25 minutes stranded with no money I was told by the Green Dot representatives "Not to worry. Your money is fine. We are experiencing a technical difficulty. Check back in a couple hours for your funds". I still don't have my money, I'm still standing in the cold and I still don't have any answers. Not worth it.

I currently have a hold on my account for a 60 dollar garnishment. The garnishment amount had been taken from my account and they continued to have a block on my account even though the money has been removed and I have other money in the account. They told me they needed to receive a fax that the funds had been released and then they would immediately remove the block on my account. This was a week ago. I was given confirmation that they have been faxed twice, once 4 days ago and once 2 days ago with this information and they will not release the block on my account. The last person I spoke to on the phone was rude and told me I could not speak to anybody else about this matter and there is no estimated time on when I will have access to my money. He then told me “Ma’am you just have to wait” before hanging up on me. So ready to get my money and dump this card.

I can't access my money on my Walmart MoneyCard to move it from my vault and customer service either hangs up on me or give a technical difficulty message and the phone hangs up on me. I can't pay my light bill and I have until 5pm to pay it or my lights will be turned off and I will have to pay an additional $75 to get them restored. All behind Walmart MoneyCard and they aren't even saying when the problem will be corrected. They should be responsible for the $75 fee I will be charged because they are the ones holding my money hostage.

Transferred money into Walmart Moneycard and the money is not there. Took an hour to get Customer Service on the phone just to be told they are having systems problems with the Walmart Moneycard. I told her that Walmart should compensate us for this gross inconvenience. I have not been able to buy gas and as I use my car to work I cannot work, nor can I pay for my meds. I transferred that money to my Walmart Moneycard at 9:48 am on December 13, 2018 and it is now 1:15 PM and I have no access to my money. The money is not even posted. I realized the money wasn't on my MoneyCard when I tried to use my card to pay a freeway toll. I want to be compensated for all of my inconveniences.

I deposited my check as usual today but the deposit did NOT go through! I've spent the last hour trying to talk to an actual person! What the hell am I supposed to do now? I have no money till you people decide to give me MY damn money! Of course, the people at Walmart were no help. Actually told me, yeah, they're having issues with deposits! Dont you think that's something that should be mentioned BEFORE someone deposits their entire freaking check?! What the hell am I supposed to do till you people get your crap together?! GET YOUR ** TOGETHER!

I'VE HAD MY WALMART CARD FOR OVER 2 YEARS NOW AND HAVE NEVER HAD A PROBLEM UP UNTIL NOW. Recently I decided to use the stash feature of my money card and now I am unable to unstash my money and have access to my funds!!! I have absolutely no access to my money, and no means to provide for my family until they decide to fix it!!! This is unacceptable! Then to make ** worse I can't even get a damn representative on the phone to let me know what the issue is! Idk if I've been hacked robbed or what because they won't even get on the phone to reassure you things are okay!!! Once I get my money off of here I will neverrr ever again in life deal with Walmart MoneyCard again! And I've reported them to BBB, run like hell from this company!!!

They have the vault option where you can stash and unstash your money. I stashed over three thousand dollars today, went Christmas shopping while my kids were in school and tried to unstash $400. Normally, it works fine... Today it did not. I waited thirty minutes to speak to someone and they hung up on me. I called back and was put on hold for another thirty minutes only to be told that I cannot access my OWN MONEY!! They're having "technical difficulties" and are unable to allow me access to my funds at this time... "check back every so often the problem may be resolved in the next few hours or so!!" I am livid!! My kids need dinner and medication and I cannot access my own money!! I will be switching cards as soon as I get my money from them! Over the years (six years), I have had many problems with this card, this just did it for me!!

Can't take money out of stash. It says I have reached daily limit yet I haven't transferred ANY money at all today and so I cannot touch my hard earned money. It is just sitting there in the stash and won't let me touch it. I also have bills to pay and have been on hold with customer service for over 30 minutes and no one has picked up and it is an automated voice that says, "Please hold for the next available specialist and we apologize for the delay." I cannot believe how bad this service is and how unprofessional they are. DO NOT USE THIS CARD unless you want to never be able to spend it.

I have been using this card for a few months now everything was fine. Typically I transfer money to my vault account as it acts as saving. Never have any problems. Until today less than two weeks before Christmas I can't transfer my own money that I worked hard for to my account to use my funds. The customer service representatives stated they are having technical issues with the vault which is not okay. They state there is no one estimated time of when this fix will happen. This is just ridiculous. Once I am able to use the money that I work hard for I will definitely cancel my membership. This is not right. What makes it worse is that I was able to use the vault less than 10 mins before. I am so mad. I can't pay my bills put gas and my car or anything. And all the supervisor could say is sorry. Yeah me too sorry that I even signed up for this crap. Less than two weeks before Christmas.

I registered my card online; however, I'm unable to make online purchases. I tried calling to see why and I'm unable to speak with someone to get an answer. The purpose of getting the card was so I would have a safe way to make online purchases. :-(