Unlock Reviews

Be careful. Unlock my ver appraised my home and inflated the value. I did not realize the appraisal was anywhere between $13,000 to $15,000 above actual comps and market value. 1 yr after closing with Unlock I wanted to refinance to pay off Unlock as I realized the actual cost of the “loan” HEI 3 subsequent appraisals were done. I could not get an appraisal high enough to payoff my mortgage (which was more than 1/2 paid because appraisals came in way too low).

I've been going around in circles for 5 weeks. I have a great credit score and a lot of equity in my home. They did a title search and came up with name matches that are not me in places I've never lived and variations of my name (like different middle names or spouses -and I've never been married!!!!) All of which were BEFORE I purchased the home, which would render me almost impossible to even get qualified for a mortgage with a 3.0 fixed rate. I did my own state court search and nothing comes up under me.

They listed in ad a couple minutes online to get your rate. Was longer but the really bad thing was at the end when I clicked on get my rate it didn't give me my rate, it said an agent will be calling shortly. It's been a few days and my phone & email is over run by other lenders that don't offer what I signed up for! Not to mention the few I talked to had none of my info that I already filled out!

I took out equity in my house to fund a expensive move to Arizona. Was going to sell the house this year. What I failed to do was take the agreement before signing it, to a lawyer or realtor. The investor portion will be taking 33.3% of the sale. Unlock will be taking another 50%. From my understanding between the actual company and the investors the total will be over 80 % of the sale.

The agent Jennifer was nice and professional. The amount of hoops and actions that are required are BS. They ask for this and that, you provide it and its never good enough. Too many actions required by the customer. They also require that you let some appraiser come out and inspect your house aka invade your privacy. What a waste of time.

Very pleased with the company. After my husband's passing. He left me with his debt. Scrambled for options. Until. I looked into this. It gave me some relief... and I have more options. And the service I received. By Màtt and author were very helpful and and knowledgeable.. Thanks.

An excellent customer experience overall! The Unlock Product Guide was well-written and presented, provided an abundance of useful information, and gave the impression of the company making an earnest attempt to be transparent and inform the customer to the best of their ability. Plenty of additional and easily accessible information available through a well-designed web interface and user dashboard.

You should know I fought foreclosure for 15 years because the bank just upped one day, my 30-year fixed over $5,000 with no explanation, it was illegal..back in the crash of 09...they were doing it to everyone and then..finally ...after 15 year years...I paid off my mortgage😃 but the rotten mortgage company didn't pay my property taxes🤦‍♀️

Be Cautious With Unlock. My experience with Unlock has been disappointing. While they present their program as a way to access your home’s value, the structure ends up costing you a large portion of your equity when it’s time to settle or buy out. The numbers didn’t add up in my case, and I felt the outcome was unfair. I recommend anyone considering this company read the fine print very carefully and explore other options before signing. Protect your equity and make sure you fully understand the long-term costs.

I learned about Unlock from a story I read on the internet. I wanted to do some landscaping around the house, so I contacted them. They are very pleasant to speak to, they helped us every step of the way, handled all the arrangements for document signing. It was very well handled by all involved. I highly recommend them if you need some equity but don't want to add on another monthly bill. Check with them and find the details about how it works.

We worked with Unlocked less than a year ago. The initial process was good, lots of communication and information. However we were never given actual numbers...only percentages and what if's based on the value of the home, which will change. We moved forward and received the money from the equity of our home. Fast forward less than a year later we are selling our home and we find out that even though the value of our home only changed by 2000 dollars we were charged 40% interest on the 50,000 we borrowed for the year. So we are paying back 68,000 dollars on a 50,000 loan. We were told we would only pay up to 26% interest if we sold within 6 years...which was not correct! I would not recommend this company to anyone but, if you use them make sure you have an attorney review your documents before you sign! If anyone has questions feel free to reach out and I can show you my paperwork.

Do not use this service - period. While I'm not at maturity yet, they keep throwing wildly out of line valuations of my home that are hundreds of thousands of dollars above FMV. Why? Because this influences things such as your buy down and also sets them up for claiming you didn't sell at a fair price. It is unethical, at best.

This company was so disappointing and wasted my valuable time with not even a courtesy phone call for my decline. I worked with Unlock for over a month and talk to my representative a dozen times and I was at the title search phase. To my surprise I get a general email telling me I’m denied because my husband and I had a tenancy in common on my deed. This really surprised me this would cause a denial because I can easily change it to a joint tenancy within under a week. So I decided to call and question unlock this and all I got was a rude representative tell me I have to wait 90 days to reapply once I change it. No explanation why of course. Please I’m warning everyone this company has no respect for you. Don’t believe all their fluff about being helpful the process is long and very expensive! No respect to even call me just a genetic email!

Great product when you need an alternative to access your Home Equity. Great customer service and support. Answered any questions regarding product. Closing was seamless. Would recommend the product. Thanks Clayton!

GOOD NEWS!! We all can use some good news during these stressful times. I came across a hidden jewel for accessing my Home Equity. Yes, and it was hassle free. Unlock Equity allowed me to access my Equity in a timely manner. I had my check within fourteen days of the Appraisal. The process is efficient. The personnel are proficient and timely in the execution of their duties. I hope you will give them a try and breathe a little easier knowing your financial woes are taken care of.

The process was fast and easy. Great work team. Tiffany B & Kelli B did a great job. Real easy to communicate. Never had no problems to get in touch with anyone. I was very satisfied with Unlock. Great team work. Anytime I need to contact someone they were always available. If you’re looking for a great company Unlock is it.

They told me my home had an estimated value of approximately $320,000. I was looking for about $50,000 tops. We through the entire process to be told that the appraisal company that they used appraised my home under $218,000. Now what was it, I don't know they never told. Smaller homes in my area are going for a lot more, closer to $300,000. Don't trust this company, especially if you're in need of money for home repairs.

Excellent from the first contact we had with Unlock! Detailed information provided throughout the entire process. There was an issue with the initial mobile notary. Unlock immediately handled the situation and provided a wonderful notary through the title company. Clear Edge Title even discounted their fee for any inconvenience caused. I highly recommend Unlock! We couldn’t be happier with our decision!!

I have did business with Unlock.. My team was Katrina ** and TAY **.. They were very kind.. Helpful.. Professional..and helpful.. Got the job done for me in a very timely manner! I would highly recommend Unlock to anyone.. They truly are great and the best company to go to!!

We tried for 2 years. We had the equity but couldn't get a HELOC. When we discovered UNLOCK, they saw our need & didn't hesitate to help us. No monthly payments helps budget! Most kind & caring staff.

Once approved they are obstructionist, when you try to refinance. They will not agree to subordinate to remain in second position. They are lying. This is a veiled high interest rate 10 year balloon loan.

Great. Got the funds but if you want to pay it off it's $500.00 fee on top of every single payment. Before I signed it I asked can I make payment anytime of any amount monthly? I told him I want to pay $1000 monthly and every quarter pay $3000. Jeromy respond, "Yes you can" but suggested save and pay large payment. It's in the contract that I did miss but they did not tell me before hand.

I had a terrible experience with Unlock.com and feel compelled to share. As a company that specializes in Home Equity Agreements (HEAs), they should prioritize customer service and fairness—unfortunately, they fail miserably in both areas. Horrible Customer Service: Their customer service is practically nonexistent. My inquiries went unanswered for weeks, and when I did get a response, it was vague and unhelpful. Getting in touch with someone who could actually assist me felt impossible.

Absolutely the worst thing I’ve ever experienced. Didn’t realize it was sooo very bad - disgusting. I wouldn’t recommend this to my own grandmother or anyone else. If I could give a less than 1 star review. Please don’t do this Unlock thing to yourself or anyone else. They’ve wreaked havoc on us. We owned 85% equity in our home less than 6 months ago. We got about 10% of the equity we owned. Somehow if we sold our home now they actually get 80% of the sale price. If we sold our home we’d be underwater. We’ve lost everything and can’t figure how to get rid of unlock even with having lawyers involved. Trying to get rid of Unlock has put us in a position where we’re potentially going to have to look into bankruptcy…

I went through the entire process of filling out all of the paperwork and signing docs. I was supposed to receive my funds via wire transfer 48-72 hours after signing the docs. It has been a week with nothing. I have tried to get ahold of my agent but he has yet to respond to emails, texts or phone calls. I had to schedule a call with him today. This is ridiculous.

One of the best financial decisions I have ever made was to partner with Unlock. The process was made simple and easy with the help from the unlock team. From the start of the application to closing any questions I had were answered quickly and knowledgeable keeping me informed throughout the process. Anyone considering refinancing should absolutely look into their option to conventional lending.

Quick process. From start to finish less than 45 days. Exceptional customer service. Always responded. I couldn't have been happier than to have chosen a service like this. I recommend to all looking for a new way to access your home equity.

Okay so I have never been a customer of Unlock. I just realized that although a friend of mine got the Unlock program she had no mortgage. Therefore if you want Unlock to work for you you got to be close to 0% of your mortgage. In other words you have to be close enough to not owing anything on your mortgage for them to help you. This might work for some states where the homes are worth a lot than other states.

They are a terrible company to do business with. They are dysfunctional and have a passive-aggressive style of management where they do not return calls or emails. They are difficult to do business with and most of the reviews are negative. They should be shut down.

I was not given information that I thought was necessary to complete my application. I phoned and had questions and their representative was short with his answers and hung up on me. I would not use this place even if I were desperate. Predatory lending at best.

I previously left a great review, but have to follow up and say the end part after I signed my agreement and got my funds was less than desirable when it came to the title company Unlock used to pay the funds owed to my mortgage. I'm now past due 2 months since they issued a check which appears to be lost instead of wiring them the money. Customer service from the assigned rep for Unlock wasn't good either. Michele and Amy basically said it's our way and only our way, even asked me to use my own funds to pay it when I paid Unlock for the money to be sent. Not good after care of me as the customer. I guess they got my money and now they feel they're done with me.

My name is Ed R. (FLORIDA) After going through the entire process, 35+ DAYS, always promptly providing all docs that were needed, the representative "Daniel ** Home Equity Consultant" contacted me after I had confirmed twice via Email, that my Canadian mother was on the title and on the 1st mortgage with LOANDEPOT (And several of my other mortgages, I'M AMERICAN), Said representative, calls me yesterday, confirming his lack of knowledge, and apparent inability to consult with underwriting, he asks me for the 3rd time, if my mother is a greencard holder or american citizen, I told him, "For the 3rd time, 2 in emails and now, on the phone, What's so complicated about a Canadian parent on title with their son, every other bank accepts it" (I own several rental properties, this happened to be my primary) and he got triggered - rudely hanging up the phone. And today I receive an email saying: "Unfortunately we're unable to approve your App..."

My wife and I were just funded by our Home Equity Agreement with Unlock. The whole process took 30 days. I can't say enough good things about Shelly and Gloria. Both updated me, every step of the way. This isn't a HELOCK, this isn't refinancing. Before others speak negative about Unlock, they need to understand the service Unlock provides. Honestly, the only downside I see, is this opportunity is only available in 14 states. Thank you all! To ones who are hesitant, give them a call! They will explain all the details with you are more than happy to answer any questions.

The whole process was drawn out and took a ridiculous long time at the end when I had jumped through every hoop that they had put up and we were due to close within a couple of days. They misread our tenant agreement on our house and just like that shut it down and said, "Too bad it was our mistake but you lose." Terrible place to do business with. I would not suggest you ever contact these idiots.

This company is so sketchy. Red Flags at every step of the way. I wasn't 5 minutes into my application before I got a call, following up with me to finish it. Once I was able to get a hold of someone who could provide details about the loan, they provided little information. They provided so little information I withdrew my application right there. They didn't address the different APR % increases per year, or the loan origination fees, or the appraisal cost you have to pay upfront, and pay again later. They only accept payment in full as well. This is a predatory company. You will lose your home, or wind up in a debt situation far worse from the reason you've been in contact with them.

It took them 3+ months to ultimately decline my file. Absolutely no communication, no disclosures, no follow up. In the end, they blamed it on me. But referred me to three of their competitors… Beware!!!!

Worst decision I ever made. It's pitched as a saving grace at the time but the reality is that it will end up costing you way more than you expect. Basically got $28,500 but actually only received $25,000 because of closing fees. Then a year later, the repayment is expected to be $34,000 - $36,000. So pretty much $10,000 in interest for one year of borrowed money. Loan sharks probably have better rates. Not sure how anyone can pitch this as a positive. Don't do it!!!

From our experience Unlock is anything but seamless. As a potential lender, they lack transparency in their process and qualifications for underwriting. Highly recommend finding a more trustworthy option.

My experience with Unlock was great! Communication is key for me and they was great at that. The process took around what they advertise and the staff was great! Thank you very much Abby L. You was amazing.

I am a retired deputy sheriff who was severely injured and was as really hoping I could work with a solid investor. I own a 1 acre property zoned in the city as rural ranch and everyone has items in the back of their property, including goats, horses, equipment, storage, and barns: I’ve been living on the property for over 50 years. The price of my home has raised in value with the latest appraisal being $200,000 more than the last one. It’s the hottest real estate location in California with everyone moving in from Los Angeles and the Bay Area. I began going though the process with Unlock a month ago and everything was moving along well. I was looking for an investor so I could put 30 grand back into the property and pay some bills especially after COVID and how hard things have been. I applied with Hometap and with Unlock both, but I decided to go with Unlock, however it was a huge mistake.