Unlock Reviews

They are a terrible company to do business with. They are dysfunctional and have a passive-aggressive style of management where they do not return calls or emails. They are difficult to do business with and most of the reviews are negative. They should be shut down.

I was not given information that I thought was necessary to complete my application. I phoned and had questions and their representative was short with his answers and hung up on me. I would not use this place even if I were desperate. Predatory lending at best.

I previously left a great review, but have to follow up and say the end part after I signed my agreement and got my funds was less than desirable when it came to the title company Unlock used to pay the funds owed to my mortgage. I'm now past due 2 months since they issued a check which appears to be lost instead of wiring them the money. Customer service from the assigned rep for Unlock wasn't good either. Michele and Amy basically said it's our way and only our way, even asked me to use my own funds to pay it when I paid Unlock for the money to be sent. Not good after care of me as the customer. I guess they got my money and now they feel they're done with me.

My name is Ed R. (FLORIDA) After going through the entire process, 35+ DAYS, always promptly providing all docs that were needed, the representative "Daniel ** Home Equity Consultant" contacted me after I had confirmed twice via Email, that my Canadian mother was on the title and on the 1st mortgage with LOANDEPOT (And several of my other mortgages, I'M AMERICAN), Said representative, calls me yesterday, confirming his lack of knowledge, and apparent inability to consult with underwriting, he asks me for the 3rd time, if my mother is a greencard holder or american citizen, I told him, "For the 3rd time, 2 in emails and now, on the phone, What's so complicated about a Canadian parent on title with their son, every other bank accepts it" (I own several rental properties, this happened to be my primary) and he got triggered - rudely hanging up the phone. And today I receive an email saying: "Unfortunately we're unable to approve your App..."

The whole process was drawn out and took a ridiculous long time at the end when I had jumped through every hoop that they had put up and we were due to close within a couple of days. They misread our tenant agreement on our house and just like that shut it down and said, "Too bad it was our mistake but you lose." Terrible place to do business with. I would not suggest you ever contact these idiots.

This company is so sketchy. Red Flags at every step of the way. I wasn't 5 minutes into my application before I got a call, following up with me to finish it. Once I was able to get a hold of someone who could provide details about the loan, they provided little information. They provided so little information I withdrew my application right there. They didn't address the different APR % increases per year, or the loan origination fees, or the appraisal cost you have to pay upfront, and pay again later. They only accept payment in full as well. This is a predatory company. You will lose your home, or wind up in a debt situation far worse from the reason you've been in contact with them.

It took them 3+ months to ultimately decline my file. Absolutely no communication, no disclosures, no follow up. In the end, they blamed it on me. But referred me to three of their competitors… Beware!!!!

Worst decision I ever made. It's pitched as a saving grace at the time but the reality is that it will end up costing you way more than you expect. Basically got $28,500 but actually only received $25,000 because of closing fees. Then a year later, the repayment is expected to be $34,000 - $36,000. So pretty much $10,000 in interest for one year of borrowed money. Loan sharks probably have better rates. Not sure how anyone can pitch this as a positive. Don't do it!!!

From our experience Unlock is anything but seamless. As a potential lender, they lack transparency in their process and qualifications for underwriting. Highly recommend finding a more trustworthy option.

I am a retired deputy sheriff who was severely injured and was as really hoping I could work with a solid investor. I own a 1 acre property zoned in the city as rural ranch and everyone has items in the back of their property, including goats, horses, equipment, storage, and barns: I’ve been living on the property for over 50 years. The price of my home has raised in value with the latest appraisal being $200,000 more than the last one. It’s the hottest real estate location in California with everyone moving in from Los Angeles and the Bay Area. I began going though the process with Unlock a month ago and everything was moving along well. I was looking for an investor so I could put 30 grand back into the property and pay some bills especially after COVID and how hard things have been. I applied with Hometap and with Unlock both, but I decided to go with Unlock, however it was a huge mistake.

Doing a Home Equity Agreement sounded like a good option upfront. However, the more you speak to them, the more things change. The only thing I realized was that doing a HEA with them is a horrible idea that I believe you will regret in the future. Do not give up such a large portion of the equity (ownership) in your home for a much smaller amount of money under their terms. I am looking at other HEA companies just to see if they all do business the same way as Unlock. But, from my personal experience with Unlock, I would recommend staying away from them. I wish I hadn't wasted my time.

We got denied and our rating is above 600. "Homeowners must have a minimum FICO score of 500." This was on the site. You didn't ask for our total income either. I sent email for explanation but have not gotten a response yet.

I applied for a loan through Unlock.com today. I received a message from a person named Hozefa ** stating that they must talk to me via phone in order to proceed. I explained that I am deaf and need ADA accommodations as speaking on the phone is very difficult for me, and I have been harmed in the past when I am not able to hear clearly and persons have attempted to scam me. Hozefa stated there are no accommodations and when I pointed out this was illegal, I received an "LOL whatever" message in return. He then asked if someone could "help me" as if I am a child, and not a professional grown adult. As someone who is very hard of hearing, this is not only embarrassing, but is horrifying to be treated this way when I am attempting to seek financial assistance.

We're both on Social Security so we don't qualify for a home equity loan. But getting the equity agreement through Unlock was very simple. We could get the approval without payments and interest. There was no hassle. We were trying to determine what amount of money we wanted to pull out of equity based on a number of projects we wanted to do at the house. That caused a delay. They were rushing me but I wasn't ready yet. But they were flexible and they finally said, “Okay. Let us know when you're ready.” That was good. My rep Allison was very friendly and easygoing. I felt very comfortable throughout the process. All the questions they asked were answered and they didn't drag their feet.

The communication was good. It was either through text or a phone call or email. And Unlock walks us through step-by-step every phase of the loan application. I put in my information. I was connected with the representative for the loan, and it was the same person. That was nice. And he handled everything up through getting the appraisal schedules.

Unlock is good. I like the availability for them to communicate. It'd be better if they ask for all documents upfront though. The process took a little longer than normal because of that.

We wanted to keep the house, and Unlock was the only company that guaranteed would be able to do that. Once we had the appraisal, the process was quick. It took a week before we were ready to close. Our rep was very responsive. Whenever he had updates, he was very proactive in reaching out. It was a smooth experience. It was easy to deal with Unlock. They were very transparent about the whole process.

The initial person I spoke with was very informative, patient and he answered all my questions. But the follow up was not as smooth because I was unfamiliar with the new person coming on. She didn't think to know everything that was going on. The application process took almost 2 months. Because I was familiar with DocuSign and a lot of the other application things they did, that part wasn't as stressful. But when I had a questions, the response wasn't immediate. The length of time that it took could have been a lot shorter. The transitioning made me a little uncomfortable. But the overall goal was a success.

Working with the rep was fine until I needed to jump through a few more hoops to get the payment approved. I needed a signed letter from a judge and the payment had to be sent to my husband's lawyer's office as opposed to being given to me directly. That delayed things. My husband didn't have to move out until 30 days after he got the money then they gave me some funds, but they didn't want to give the majority of the funds to me to pay him out. That was a little frustrating.

The process to get equity was smooth. It was simple as long as you have the access to convert your documents to a PDF. All they needed was mortgage statements. They got the appraisal done and the money was in my account when they said it would be. The only thing is to take out 80 and owe 170 is bogus. But I'll deal with that when the time comes. 10 years doesn't warrant 110%. Other than that, my rep was a sweetheart and she was very helpful. I was impressed by the questions she was asking. She asked me questions about what mattered right then and she was on top of things. When I reached out to her, she was very quick to respond. So, in general, it was a good experience.

The application process was simple and easy. The rep was really helpful and she explained it thoroughly to me. She returned calls the day after I would email or text her. It was a pleasant experience. Working with them has helped. If you need some capital and you don't have any other way of going about it conventional banking-wise, Unlock a good way to get some equity out of a property with a lot less hassle. I don't recall doing any bank statements or the regular banking hurdles they require you to get over to refinance or take equity out. That was pleasing. I had the equity and it's easy to get access to it.

Unlock was doing six weeks while the other ones were six months with their service. During the process, there was a little bit of a bump in the road. It was on a Friday that we had an approval quote. The lady that was supposed to get it submitted to underwriting didn't do it until Monday. During that weekend and that following day, they changed the rates for whatever reason and we ended up paying more in interest because of that. It was a substantial amount. We got upset and asked for a new associate. We didn't wanna deal with the lady anymore because she blatantly dropped the ball. We were jumping through hoops to get all the information that she wanted to get it going. We had the paperwork that needed to be submitted by Thursday. But it ended up biting us in the butt anyway and that left a bad taste in our mouths.

When I started this process, I found the it to be very pleasant. However, now I am not sure. I have spent the week trying to reach out to three different individuals within the company to determine the status of my file. I hesitate to mention their names because there may be legitimate reasons for them not returning my calls. I am wondering if the company has gone out of business. I wish that someone would return my call so I can determine if I need to use alternatives to my satisfy my financial needs.

Great experience and great alternative to refinancing. I was very happy with the customer service and the process. It was exactly as described and Unlock did a great job of keeping us posted on everything. I would 100% recommend Unlock to friends!

I reached someone from Unlock on 9/13/22, within that day I was advised to send in documents and the quicker the better you should be approved and funding should be available to you within 30 days. Well here we are almost 60 days out and each time I call I am waiting on this, that, and the third. If there is something that has to be done asap with the funds do not go to them. Since I have wasted almost 60 days I have to start over.

Do NOT do business with Unlock in any way, shape, or form unless you plan on giving the farm away. I'll make a long story short on their lending tactics. During the process, they will send somebody to come and "appraise" your home. This person comes and takes pictures which gets sent to a third party company. This 3rd party company will then completely undervalue your home by a very large amount.... about 15% in my case. They take all the comps from the area and they actually REDUCE the comp number to "adjust" the value of the home to what THEY THINK the value is and NOT the actual market value. So that offer your getting now becomes a much smaller offer or in some cases no offer at all after wasting all your time. What do you think will happen when Unlock wants to collect their money in 10 years?

I reached out to somebody that got back to me. I went to fill out paperwork. After that, it took a couple of weeks and I got the closing documents. We then did the appraisal and that was it. It was easy and straightforward. The rate is too high. But I got what I needed and the answer I wanted.

We filled out the application on October 20th, and it was funded December 14th. It got delayed a week because I didn't understand that my wife needed to sign the docs as well. But the one rep that we worked with, Leah, was fantastic. She was very professional along the way. I like that part of it. Joey got back to me right away and took the time to answer the million questions I had.

My experience has been so positive. Compared to getting a regular home equity loan, on a scale of 1 to 10 with 10 being difficult, 2. That's how easy and transparent it was. When I got the pre-approval, I had an attorney look it over. But the application itself was very simple. The rep, Jameson, was the best. I ran him through the wringer because I am an informed consumer. I've bought and sold a couple of properties. I just told him upfront, “If this is a scam, you got the wrong person. You will not get a dime.” He just listened and kept presenting himself in such a transparent, reputable manner. I called him 50 times asking the same question in a hundred different ways, and he answered. He sent me documentation. Where he didn't have the answer, he reached out. And just the fact that he answered, whether it was through text, email, or voice call, he found a way. I always got a response.

Using Unlock was an easy process. The rep was very helpful. He took my calls when I had extra questions. The long term terms aren't very good, but it's good getting a loan as quick as it was. If you need cash, call Unlock.