Unlock Reviews

Great product when you need an alternative to access your Home Equity. Great customer service and support. Answered any questions regarding product. Closing was seamless. Would recommend the product. Thanks Clayton!

The process was fast and easy. Great work team. Tiffany B & Kelli B did a great job. Real easy to communicate. Never had no problems to get in touch with anyone. I was very satisfied with Unlock. Great team work. Anytime I need to contact someone they were always available. If you’re looking for a great company Unlock is it.

They told me my home had an estimated value of approximately $320,000. I was looking for about $50,000 tops. We through the entire process to be told that the appraisal company that they used appraised my home under $218,000. Now what was it, I don't know they never told. Smaller homes in my area are going for a lot more, closer to $300,000. Don't trust this company, especially if you're in need of money for home repairs.

Excellent from the first contact we had with Unlock! Detailed information provided throughout the entire process. There was an issue with the initial mobile notary. Unlock immediately handled the situation and provided a wonderful notary through the title company. Clear Edge Title even discounted their fee for any inconvenience caused. I highly recommend Unlock! We couldn’t be happier with our decision!!

We tried for 2 years. We had the equity but couldn't get a HELOC. When we discovered UNLOCK, they saw our need & didn't hesitate to help us. No monthly payments helps budget! Most kind & caring staff.

Once approved they are obstructionist, when you try to refinance. They will not agree to subordinate to remain in second position. They are lying. This is a veiled high interest rate 10 year balloon loan.

Great. Got the funds but if you want to pay it off it's $500.00 fee on top of every single payment. Before I signed it I asked can I make payment anytime of any amount monthly? I told him I want to pay $1000 monthly and every quarter pay $3000. Jeromy respond, "Yes you can" but suggested save and pay large payment. It's in the contract that I did miss but they did not tell me before hand.

I had a terrible experience with Unlock.com and feel compelled to share. As a company that specializes in Home Equity Agreements (HEAs), they should prioritize customer service and fairness—unfortunately, they fail miserably in both areas. Horrible Customer Service: Their customer service is practically nonexistent. My inquiries went unanswered for weeks, and when I did get a response, it was vague and unhelpful. Getting in touch with someone who could actually assist me felt impossible.

Absolutely the worst thing I’ve ever experienced. Didn’t realize it was sooo very bad - disgusting. I wouldn’t recommend this to my own grandmother or anyone else. If I could give a less than 1 star review. Please don’t do this Unlock thing to yourself or anyone else. They’ve wreaked havoc on us. We owned 85% equity in our home less than 6 months ago. We got about 10% of the equity we owned. Somehow if we sold our home now they actually get 80% of the sale price. If we sold our home we’d be underwater. We’ve lost everything and can’t figure how to get rid of unlock even with having lawyers involved. Trying to get rid of Unlock has put us in a position where we’re potentially going to have to look into bankruptcy…

I went through the entire process of filling out all of the paperwork and signing docs. I was supposed to receive my funds via wire transfer 48-72 hours after signing the docs. It has been a week with nothing. I have tried to get ahold of my agent but he has yet to respond to emails, texts or phone calls. I had to schedule a call with him today. This is ridiculous.

One of the best financial decisions I have ever made was to partner with Unlock. The process was made simple and easy with the help from the unlock team. From the start of the application to closing any questions I had were answered quickly and knowledgeable keeping me informed throughout the process. Anyone considering refinancing should absolutely look into their option to conventional lending.

Quick process. From start to finish less than 45 days. Exceptional customer service. Always responded. I couldn't have been happier than to have chosen a service like this. I recommend to all looking for a new way to access your home equity.

Okay so I have never been a customer of Unlock. I just realized that although a friend of mine got the Unlock program she had no mortgage. Therefore if you want Unlock to work for you you got to be close to 0% of your mortgage. In other words you have to be close enough to not owing anything on your mortgage for them to help you. This might work for some states where the homes are worth a lot than other states.

They are a terrible company to do business with. They are dysfunctional and have a passive-aggressive style of management where they do not return calls or emails. They are difficult to do business with and most of the reviews are negative. They should be shut down.

I was not given information that I thought was necessary to complete my application. I phoned and had questions and their representative was short with his answers and hung up on me. I would not use this place even if I were desperate. Predatory lending at best.

I previously left a great review, but have to follow up and say the end part after I signed my agreement and got my funds was less than desirable when it came to the title company Unlock used to pay the funds owed to my mortgage. I'm now past due 2 months since they issued a check which appears to be lost instead of wiring them the money. Customer service from the assigned rep for Unlock wasn't good either. Michele and Amy basically said it's our way and only our way, even asked me to use my own funds to pay it when I paid Unlock for the money to be sent. Not good after care of me as the customer. I guess they got my money and now they feel they're done with me.

My name is Ed R. (FLORIDA) After going through the entire process, 35+ DAYS, always promptly providing all docs that were needed, the representative "Daniel ** Home Equity Consultant" contacted me after I had confirmed twice via Email, that my Canadian mother was on the title and on the 1st mortgage with LOANDEPOT (And several of my other mortgages, I'M AMERICAN), Said representative, calls me yesterday, confirming his lack of knowledge, and apparent inability to consult with underwriting, he asks me for the 3rd time, if my mother is a greencard holder or american citizen, I told him, "For the 3rd time, 2 in emails and now, on the phone, What's so complicated about a Canadian parent on title with their son, every other bank accepts it" (I own several rental properties, this happened to be my primary) and he got triggered - rudely hanging up the phone. And today I receive an email saying: "Unfortunately we're unable to approve your App..."

My wife and I were just funded by our Home Equity Agreement with Unlock. The whole process took 30 days. I can't say enough good things about Shelly and Gloria. Both updated me, every step of the way. This isn't a HELOCK, this isn't refinancing. Before others speak negative about Unlock, they need to understand the service Unlock provides. Honestly, the only downside I see, is this opportunity is only available in 14 states. Thank you all! To ones who are hesitant, give them a call! They will explain all the details with you are more than happy to answer any questions.

The whole process was drawn out and took a ridiculous long time at the end when I had jumped through every hoop that they had put up and we were due to close within a couple of days. They misread our tenant agreement on our house and just like that shut it down and said, "Too bad it was our mistake but you lose." Terrible place to do business with. I would not suggest you ever contact these idiots.

This company is so sketchy. Red Flags at every step of the way. I wasn't 5 minutes into my application before I got a call, following up with me to finish it. Once I was able to get a hold of someone who could provide details about the loan, they provided little information. They provided so little information I withdrew my application right there. They didn't address the different APR % increases per year, or the loan origination fees, or the appraisal cost you have to pay upfront, and pay again later. They only accept payment in full as well. This is a predatory company. You will lose your home, or wind up in a debt situation far worse from the reason you've been in contact with them.

It took them 3+ months to ultimately decline my file. Absolutely no communication, no disclosures, no follow up. In the end, they blamed it on me. But referred me to three of their competitors… Beware!!!!

Worst decision I ever made. It's pitched as a saving grace at the time but the reality is that it will end up costing you way more than you expect. Basically got $28,500 but actually only received $25,000 because of closing fees. Then a year later, the repayment is expected to be $34,000 - $36,000. So pretty much $10,000 in interest for one year of borrowed money. Loan sharks probably have better rates. Not sure how anyone can pitch this as a positive. Don't do it!!!

From our experience Unlock is anything but seamless. As a potential lender, they lack transparency in their process and qualifications for underwriting. Highly recommend finding a more trustworthy option.

My experience with Unlock was great! Communication is key for me and they was great at that. The process took around what they advertise and the staff was great! Thank you very much Abby L. You was amazing.

I am a retired deputy sheriff who was severely injured and was as really hoping I could work with a solid investor. I own a 1 acre property zoned in the city as rural ranch and everyone has items in the back of their property, including goats, horses, equipment, storage, and barns: I’ve been living on the property for over 50 years. The price of my home has raised in value with the latest appraisal being $200,000 more than the last one. It’s the hottest real estate location in California with everyone moving in from Los Angeles and the Bay Area. I began going though the process with Unlock a month ago and everything was moving along well. I was looking for an investor so I could put 30 grand back into the property and pay some bills especially after COVID and how hard things have been. I applied with Hometap and with Unlock both, but I decided to go with Unlock, however it was a huge mistake.

Doing a Home Equity Agreement sounded like a good option upfront. However, the more you speak to them, the more things change. The only thing I realized was that doing a HEA with them is a horrible idea that I believe you will regret in the future. Do not give up such a large portion of the equity (ownership) in your home for a much smaller amount of money under their terms. I am looking at other HEA companies just to see if they all do business the same way as Unlock. But, from my personal experience with Unlock, I would recommend staying away from them. I wish I hadn't wasted my time.

We got denied and our rating is above 600. "Homeowners must have a minimum FICO score of 500." This was on the site. You didn't ask for our total income either. I sent email for explanation but have not gotten a response yet.

I applied for a loan through Unlock.com today. I received a message from a person named Hozefa ** stating that they must talk to me via phone in order to proceed. I explained that I am deaf and need ADA accommodations as speaking on the phone is very difficult for me, and I have been harmed in the past when I am not able to hear clearly and persons have attempted to scam me. Hozefa stated there are no accommodations and when I pointed out this was illegal, I received an "LOL whatever" message in return. He then asked if someone could "help me" as if I am a child, and not a professional grown adult. As someone who is very hard of hearing, this is not only embarrassing, but is horrifying to be treated this way when I am attempting to seek financial assistance.

We're both on Social Security so we don't qualify for a home equity loan. But getting the equity agreement through Unlock was very simple. We could get the approval without payments and interest. There was no hassle. We were trying to determine what amount of money we wanted to pull out of equity based on a number of projects we wanted to do at the house. That caused a delay. They were rushing me but I wasn't ready yet. But they were flexible and they finally said, “Okay. Let us know when you're ready.” That was good. My rep Allison was very friendly and easygoing. I felt very comfortable throughout the process. All the questions they asked were answered and they didn't drag their feet.

The communication was good. It was either through text or a phone call or email. And Unlock walks us through step-by-step every phase of the loan application. I put in my information. I was connected with the representative for the loan, and it was the same person. That was nice. And he handled everything up through getting the appraisal schedules.