The Credit Pros Reviews

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Edited by: Jana Lynch

About The Credit Pros

Established in 2009, The Credit Pros is a credit repair company that helps clients improve their credit scores by disputing credit reporting errors to the three credit bureaus (Experian, TransUnion and Equifax). Depending on the level of service you sign up for, you can get unlimited credit dispute letters and credit counseling from certified credit experts. Free credit monitoring is added to every plan level to protect you from identity theft.

Pros
  • 90-day money-back guarantee
  • Free consultation
  • Bilingual service
Cons
  • Expensive plans
  • Must mail/fax reports
  • Only one monthly dispute with the smaller package

The Credit Pros Reviews

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    How do I know I can trust these reviews about The Credit Pros?
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    Page 2 Reviews 10 - 40
    Customer ServiceStaff

    Reviewed Dec. 22, 2025

    I just joined this firm for some very serious issues that I’m having. I would really like to believe that this firm or Company can really stand by what they are saying how they can be a help to me… Please email me some issues that I can request to be mentioned or that I should just end my membership now. Melvin **. 12/22/2025 1:04pm est

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    The Credit Pros
    Response from The Credit Pros

    Hi Melvin,

    Thank you for sharing your concerns. We understand how important it is to feel confident when addressing serious credit matters. We attempted to reach you by phone and email but were unsuccessful. Please contact us at 973-233-4388 or support@thecreditpros.com so we can review your situation and address any questions. Your success is important to us, and we’re here to help.

    Staff

    Reviewed Dec. 6, 2025

    I am very pleated with The Credit Pros. Each time I have spoken with a member of the Credit Pros team they have been very personable, professional and bring results. The service on my credit reports has been timely and successful.

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    The Credit Pros
    Response from The Credit Pros

    Thank you for taking the time to share your experience. We’re pleased to know our team has consistently provided professional support and delivered successful, timely results on your credit reports. We appreciate your trust in The Credit Pros.

    Customer ServiceBillingRates

    Reviewed Nov. 12, 2025

    I was with them for a few months. I at first was interested in the rent to own properties. Long story short moved without them. Now I'm paying 149.00 a month for so called credit repair. I make a couple payments no change to my credit. My score going in was 640. I tell them I can't afford it. Now after leaving my score dropped to 560. I can't believe it! I don't know what they did. Never deal with these people. I have more. I'll put it in another review.

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    The Credit Pros
    Response from The Credit Pros

    Thank you for your feedback Tempey. We understand how important your credit health is and appreciate the opportunity to clarify. As discussed, the recent 60-day late payment reported on 11/7/25 impacted your score, as payment history makes up a significant portion of credit scoring. If you have any questions or need further assistance, please don’t hesitate to reach out to us at 973-233-4388. We’re here to help!

    Profile pic of the author.
    Staff

    Reviewed Nov. 7, 2025

    The Credit Pros really came through for me. They helped clean up my credit after a timeshare issue with my ex-husband and guided me every step of the way. As someone active in the military, they made the process simple and stress-free so I could focus on my duties. Highly recommend — they truly care and deliver results! 🇺🇸

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    The Credit Pros
    Response from The Credit Pros

    Thank you so much for sharing your experience and for your service! We’re truly honored to have earned your trust and to know our team could support you through that situation. Our goal is always to make the process smooth and effective — especially for those who serve our country. We wish you continued success and are always here if you need us again!

    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Nov. 6, 2025

    I have been with Credit Pros for almost 2 years. Every time I've reached out to them saying why is my credit score not getting improved I get a woman named Tori who is just customer service. She has refused to escalate this to the management team. She refuses to let me go beyond her scope and her pay grade which tells me very clearly she doesn't want her upper management to know the truth. They have made a lot of promises. As far as I'm concerned there are sales organization. They suck your money every single month. They have ripped my husband and I off severely thinking telling me you need a line of credit, you don't have positive credit. I have no other bills except the original ones. I have a very small file on the three credit bureaus. They have done very little for me and I've told them if they don't refund my money then I'm going to join the class action suit there's been several and there's an open one now.

    I encourage anyone who has been ripped off by credit pro to look on the internet and see there are at least two class action suits that are open right now against credit pros. I am definitely joining one of them and I'm very encouraged to right now go to the State of Florida as well as new stations against this company. They need to be exposed for the sales organization that they really are. They do not deliver what they promise

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    The Credit Pros
    Response from The Credit Pros

    Thank you for sharing your feedback, Adrienne. We sincerely apologize for your experience and appreciate the opportunity to work with you toward a resolution. Thank you for your time, patience, and cooperation throughout this process. If you have any additional questions or require further assistance, please do not hesitate to contact our Client Services Team at 973-233-4388. We’re always here to help.

    Reviewed Oct. 30, 2025

    Was explained and good answering the questions. I understand..and you all do a good job. Good to know what’s going on and reasons for each creditor to be disputed and how to keep the cards dn low … Thank you. Patricia **

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    The Credit Pros
    Response from The Credit Pros

    Thank you, Patricia! We’re so glad to hear that everything was clearly explained and that you found the information helpful. We appreciate your kind words and are happy to have you as part of our program!

    Reviewed Oct. 29, 2025

    This company is a total ripoff, I knew I didn’t have anything on my credit, 2 credit cards, both fairly knew, no money owed on either card, the guy even told me, there wasn’t a lot they could do for me except challenge that bill, so he said one time fee for the one bill, I was & am working on credit, I don’t make enough to pay a $149.00 a month even if my credit were bad. But trying to get ahold of someone to resolve absolute nightmare!!!! If you do businesses with them!! WATCH YOUR BANK ACCOUNT!!!!

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    The Credit Pros
    Response from The Credit Pros

    Thank you for sharing your experience. We're really sorry to hear about the frustration you've had. This is definitely not the experience we want anyone to have. Please contact at 973-233-4388 with your full name, email address and phone number on the account so we can resolve this matter for you.

    Customer ServiceStaffFollow-Through

    Reviewed Oct. 22, 2025

    I'm having credit issues. I was creating an account with Experian Bureau. The link with experian, directed me to the Credit Pros. I called the number. The agent that answered the phone was Mr. **, I think that's how you spell his last name. He was very informative. He was also patient and, understanding. He took the time! To explain everything to me. He also made sure that I had a good understanding. I could have done the work myself. I did start some of the process on my own. Upon talking to the agent. I began to feel more comfortable about it. They are taking care of all three bureaus altogether. So, that was less stress for me. And, I was stressful!! I feel pretty confident that they are going to do what they said. They also offered me a letter of evidence that they are handling my situation for proof of renting. That's until everything is finalized. They said they will handle it. And I believe they will. So, we will see 👀.

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    The Credit Pros
    Response from The Credit Pros
    Hello Jason,

    Thank you for sharing your experience! We’re glad our team could make the process clear and reduce stress for you. If you need anything else, we’re here to help!

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    MaintenanceStaff

    Reviewed Oct. 3, 2025

    Demetrius explained the program and how it worked as well as appropriately setting the expectations. I love that not only do they help with fixing the past but advise for the future as well. It’s not just repair but understanding how to optimize leveraging credit for a better future

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    The Credit Pros
    Response from The Credit Pros

    Thank you so much for your thoughtful review! We're thrilled to know that we were able to provide clear guidance and help set realistic expectations. It's great to know you value our focus on both repairing credit and building a stronger financial future. We're here to support you every step of the way!

    Customer Service

    Reviewed Sept. 23, 2025

    I am now highly proud to be a part of this company called "Credit Pros." They have shown me a way out... Much better way of getting those heavy tons of stones off my shoulder... While enjoying their services & my life at the same time! Plus... it's for as little as nothing to do it! Have been looking for months almost a year for company such as them to come to my aid! Thank you, Credit Pros! I will highly recommend as well promote your company!

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    The Credit Pros
    Response from The Credit Pros

    Thank you so much for your amazing review! We're truly honored to have played a part in your journey and are thrilled to hear how much lighter things feel for you now. Your recommendation and support mean everything to us. Welcome to The Credit Pros family — we’re so glad to have you with us!

    PriceStaffRates

    Reviewed Sept. 8, 2025

    Great pricing, feeling positive, thank you, Simon! I tried to purchase a home and Standard Credit did not help and was third-party charging a whopping 1250, which is ridiculous, with a subscription to several sites.

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    The Credit Pros
    Response from The Credit Pros

    Thank you so much for the kind words and for sharing your experience! We're thrilled to hear you're feeling positive and found our pricing fair. We're here to support you every step of the way!

    Profile pic of the author.
    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Aug. 20, 2025

    This is the first time I have written about a particular company like Credit Pros. Maybe my experience was the odd all in the group but I have nothing good to say about credit pros. I originally talked to someone named Carlos from credit repair at 973-233-4388 who then transferred me to credit pros. It was a bait and switch operation that I did not recognize as such. I paid $119 to utilize their services. I realized what it was AFTER I paid the $119.

    I have been trying to get my money back and I'm of the opinion that I SHOULD get my money back because I have NEVER used their services. I have paid money for something that I did not use because I thought there was something fishy about their operation. I have not used the services offered in any way. I have not sent any information to get started in the programs they offer.

    I have tried contacting credit pros asking for my money back and I am continually getting the runaround, being transferred to another person over and over again. I FINALLY got someone who had the authority to get my money back to me and that person flat out said I can't have my money back. I later tried again (because I couldn't believe a company would treat someone so harshly).

    After the same runaround and phone transfers and hangups, I again was in contact with someone who had the authority to get my money back to me. After arguing with this person for quite a while this person finally said ok, you'll get your money back. This was almost 3 months ago. I have been patiently waiting for way to long. I still have no money in my account that I used to pay the original $119. So not only is credit pros and bait and switch company, they are also a company that flat out lies to people. This company should be banned from doing any kind of business and forced to stop lying to people. Maybe with a jail term or two tossed in for good measure. DO NOT USE THIS COMPANY!!!! IT'S A SCAM OUTFIT STEALING MONEY FROM GOOD PEOPLE!!! DO NOT USE THIS COMPANY!!!!

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    The Credit Pros
    Response from The Credit Pros

    Thank you for your feedback - we're sorry to hear about your experience. The phone number you contacted is indeed ours. You may have been sent to our automated system to verify your account info. You enrolled in our service on 2/12/25 & signed the electronic agreement. Dispute letters were sent to the credit bureaus the following day. We’re unsure why the service felt misleading. We've reached out and left messages. Please give us a call at 973-233-4388 so we can help resolve this for you.

    Customer ServiceSales & Marketing

    Reviewed Aug. 13, 2025

    The setup and processing was not difficult at all. I was able to receive a discount and various options for documentation uploading. They have a secure texting and email line. This is very convenient for ones with limited devices or complications on their phones attempting to access the website.

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    The Credit Pros
    Response from The Credit Pros

    We’re happy to hear the process was easy and that our secure communication options made things more convenient for you. Thank you for highlighting these features and for trusting us with your credit journey!

    Staff

    Reviewed Aug. 13, 2025

    I’m very happy with what they have done. I would recommend. Them and to everyone so go get your credit fix at Credit pros. They have excellent service. Hope you try them. They did it for me so go get a credit fix.

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    The Credit Pros
    Response from The Credit Pros
    Thank you for your feedback, David.

    We’re pleased to have met your expectations and truly value your recommendation. It’s our goal to continue delivering excellent service.

    Staff

    Reviewed Aug. 12, 2025

    Friendly service! I literally asked a million questions and they were patient, kind, and they've been real life helping my credit and walking me through each and every step. Whenever I think back to other credit agencies I was always in the dark about how to handle things but not here!

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    The Credit Pros
    Response from The Credit Pros

    Thank you so much for your kind words! We're thrilled to hear that you felt supported and informed every step of the way. We're so glad we could be there for you.

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    Customer ServiceContract & TermsStaff

    Reviewed Aug. 9, 2025

    Generally pretty worthless service, they really didn’t fight strongly to dispute inaccuracies on my report. They will send out generalized letters which will absolutely be hit or miss, they won’t gather details or information from you at all to help support your dispute which means that your dispute will have a lower chance of success (all while you’re paying them a monthly fee for their help)

    Very difficult to log in to the website, constant issues with resetting my password successfully to login and the website producing errors (had to call customer service every time just to reset my password successfully and login to the point where it seemed like an intentional effort to limit services). Support staff entirely based in India. No one from the support staff was outright rude or anything, but at the same time they really don’t have any empathy or deep care in helping to resolve your situation being across an entire ocean away.

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    The Credit Pros
    Response from The Credit Pros
    Hi Scarlett
    Thank you for sharing your experience. We're truly sorry our service didn’t meet your expectations. While we can't guarantee specific outcomes due to third-party involvement, we did see progress on your account. Your feedback on dispute support, website access, and customer service is important and has been shared with our team. We appreciate you helping us improve.
    Warm regards,

    The Credit Pros

    Profile pic of the author.

    Reviewed July 30, 2025

    I got enrolled with Credit Pros couple of weeks ago and I have started receiving positive results as my credit scores has improved. Am so happy and expect more improvement. Thank you Credit Pros for your good job.

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    The Credit Pros
    Response from The Credit Pros

    Thank you for your feedback! We're thrilled to hear you're already seeing positive changes in your credit score. We're committed to helping you reach your financial goals and appreciate your trust in Credit Pros!

    Customer ServiceTechPriceRefunds & PayoutsStaffBillingRates

    Reviewed July 19, 2025

    I began services with The Credit Pros in an effort to improve my credit score. After the initial payment of $119 on May the 30th I realized I would a not be able to continue the monthly payments and my money would be better used trying to pat down my debt. I called on June 4th to cancel. However the company representative was so persistent that I agreed to one month free and the a "reduced" rate of $79 a month. I then called again on July 1st to cancel. This time receiving bo resistance from the representative.

    On July 18th I was billed $79. I did not find out about the charge until July 19th. I called the company again to complain and request a refund. My experience was very intense and is much to long to report in detail. Suffice it to say the I had to make 3 different phone calls, speak to 4 different people and resort to threats to report them to my State's Attorney General's office to get them to cancel my contract and promise to return my money. I wish I could go into detail regarding my experience as it was truly painful. By the way during the time I was a "member", there were only 3 letters sent out and those did not affect my credit score in any manner.

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    The Credit Pros
    Response from The Credit Pros

    Thank you for your feedback. We actually sent 3 rounds of disputes to each bureau & disputes directly to the collection agencies. Improvements in the scores is based on a combination of factors on the reports. Our phone records don't show a cancel request on 7/1/25, which is why you were billed on 7/18/25. We received your cancellation request on 7/19/25. We canceled your account & issued a courtesy refund of the $79. If you want to discuss this further, please contact us at 973-233-4388.

    Verified purchase
    Staff

    Reviewed July 10, 2025

    Creditpros has a been such a great experience. They have reliable and helpful representatives, very informational. I highly recommend if you're looking into repairing your credit. Very easy to get a hold of their support team and receive further guidance.

    Thanks for your vote!
    The Credit Pros
    Response from The Credit Pros

    Thank you so much for the kind words! We’re thrilled to hear that you’ve had a great experience with our team. Our goal is always to provide reliable support and helpful guidance every step of the way. We truly appreciate your recommendation and are here for anything you need on your credit journey!

    Staff

    Reviewed June 27, 2025

    They have been the best to me. They have been so extremely friendly to me in every part of this. They have been so very nice. I could not have asked for any better. They have been so efficient every step of the way.

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    The Credit Pros
    Response from The Credit Pros

    Thank you so much for your kind words! We’re truly grateful for the opportunity to support you and are thrilled to hear that you’ve had such a positive experience with our team. We’re honored to have earned your trust and are always here to support you in any way we can.

    PricePunctuality & Speed

    Reviewed June 11, 2025

    I found this company to be very affordable, fair and prompt. They offer two options that are very good and within reach to solve any issue. The essence of the program is very fast, to the point and inexpensive.

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    The Credit Pros
    Response from The Credit Pros

    Thank you for your great feedback! We're glad to hear you found our services affordable, fair, and efficient. We're here to help every step of the way!

    Customer ServiceStaff

    Reviewed June 10, 2025

    Demetrius was very professional and gave me detailed information on my first contact with Credit Pros. I know I’m off to a good start. He advices me on what exactly to do by following the emails and any questions I should reach to him or his teams.

    Thanks for your vote!
    The Credit Pros
    Response from The Credit Pros

    Thank you so much for your kind words! We're thrilled to hear that Demetrius made a great first impression and provided the guidance you needed. We're excited to be part of your credit journey—don’t hesitate to reach out if you have any questions along the way!

    Customer ServicePriceRefunds & PayoutsBillingRates

    Reviewed June 4, 2025

    Signed up 2 months ago and nothing positive has happened.. I got more things removed on my own than they have done.. More interested in inquiries than the few negative items they should be working on... After canceling still charged my card 149. We called refused to refund the card... so now have to fight them and cancel my credit card..

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    The Credit Pros
    Response from The Credit Pros

    Thank you for your feedback. We’re committed to helping every client, not just with inquiries, but also by disputing any inaccurate, outdated, or unverifiable items you point out.

    On 5/28/25, we reduced your balance from $149 to $74.50, with your agreement to pay by 6/4/25. Due to an internal error, the full $149 was charged at 1:07 PM, before your cancel request at 6:34 PM EST. We’ve since refunded $74.50 to honor the original arrangement. Thanks again for your patience and understanding!

    Customer ServiceStaffEase of Use

    Reviewed May 29, 2025

    Taking all of the anxiety and worry out of getting my credit in order is so amazing. The Credit Pros are user friendly, thorough, and the customer service is great! This service is one everyone with low credit should use.

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    The Credit Pros
    Response from The Credit Pros

    Thank you so much for your kind words! We're thrilled to hear that we could make the credit repair process stress-free and that our team and service met your expectations. Helping people rebuild their credit is what we’re all about!

    Customer ServiceStaffRates

    Reviewed April 26, 2025

    Awesome customer service and support. They make credit more understandable and interesting. They have help me and my family improve our credit scores and learn valuable money management skills. I am very grateful for their help and expertise. I recommend them to anyone looking to repair their credit.

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    The Credit Pros
    Response from The Credit Pros

    Thank you for your kind words! We’re thrilled to hear that our team has made a positive impact on your credit journey. Helping you and your family improve your credit scores and financial knowledge is our top priority. We appreciate your recommendation and look forward to supporting you further!

    Verified purchase
    Staff

    Reviewed April 26, 2025

    Khojika wAs very helpful and understanding and they have gotten all my negative items off my credit report and I have my life back again. Credit Pros is the best! The credits pros is very caring and helpful.

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    The Credit Pros
    Response from The Credit Pros

    Thank you for your wonderful feedback! We're thrilled to hear that Khojika and The Credit Pros team were able to assist you effectively and help improve your credit report.

    TechBilling

    Reviewed April 18, 2025

    This is a terrible company. They will take your money and make you promises and then deliver absolutely nothing. Then, as a bonus, after you’ve terminated your contract, they will continue to bill you and tell you they have no record of you terminating the contract. If this all sounds great to you, then you have found your match.

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    The Credit Pros
    Response from The Credit Pros

    Thank you for your feedback. We’re sorry to hear about your experience. Our records show no cancellation request prior to April 18, 2025. Your billing date was the 17th, and no charges were made after cancellation. We attempted to reach you by phone and email without success. For further assistance, please contact us at (973) 233-4388.

    Customer ServiceOnline & AppStaff

    Reviewed April 7, 2025

    They're a wonderful company that helped me with my credit repair issues. Their customer service was polite, and easy to work with. They handled everything in a timely manner. Their website is great to use. Very detailed and on point. I'd recommend The Credit Pros to help with your credit needs.

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    The Credit Pros
    Response from The Credit Pros

    Thank you for your positive feedback! We're thrilled to hear that you had a wonderful experience with our credit repair services and appreciated our customer service. Your recommendation means a lot to us.

    Reviewed April 6, 2025

    Originally, when I started my credit score was very low and I had negative history on my credit. But as soon as I joined The Credit Pros between 4 to 6 months, my credit score started coming up and most of the negative history on my files are being cleared out. Thanks to the credit pros.

    Thanks for your vote!
    The Credit Pros
    Response from The Credit Pros

    Thank you for sharing your positive experience with The Credit Pros! We’re thrilled to hear that your credit score has improved significantly and that negative items are being addressed. We appreciate your trust in us.

    Reviewed March 29, 2025

    I have been working with them since September of 2024 and since then my point have gone up 100 plus and now I have in the process of being a first time homeowner. I highly recommend them to anyone who is looking for a repair company.

    Thanks for your vote!
    The Credit Pros
    Response from The Credit Pros

    Thank you so much for your recommendation! We're thrilled to be part of your journey toward homeownership and are happy to provide support every step of the way. If you ever need anything, we're always here to help!

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    The Credit Pros Company Information

    Company Name:
    The Credit Pros
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    60 Park Place Suite 200
    City:
    Newark
    State/Province:
    NJ
    Postal Code:
    07102
    Country:
    United States
    Website:
    thecreditpros.com