Tax Tiger Reviews

In November 2022, we hired Tax Tiger after being drawn to their representation as a faith-based company. We engaged them to file several years of back taxes and to negotiate with both the IRS and the California Franchise Tax Board. We paid approximately $8,000 for these services. They had no issue collecting monthly payments. Unfortunately, that was the only part of the engagement that functioned smoothly.

So, so disappointed with this company! I was initially captured by the fact that they claimed to be “faith-based”, which to me, implied a pretty high bar for integrity, reliability, ethical business practices, and transparency. I wanted to believe that, but saw very little of any of those values displayed in my interactions with them. (I must admit, however, they were usually very courteous, caring and professional sounding on the phone).

I started with Tax Tiger in 2020. I paid an upfront amount ($4500) agreed upon with the claim that we would work toward an Offer in Compromise with the IRS. They graciously allowed me to make payments and during that time frame they were very responsive and easy to work with. After finalizing my payments, they started to become harder and harder to contact and would take sometimes months to respond to me. Also, after my final payment, their system, "accidentally" continued to charge my account which required me going back and forth with them to get a refund of funds they took "by accident." After 5 years, zero progress has been made by them on my case. My case manager has been changed at least 6 or 7 times. I don't even know who it is at this point. The last time I heard from them was June 19th 2024 with the response of "I will check in with your case manager in regard to your case" today is Feb 20, 2025 and I officially terminated their company today.

I made Julia fully aware of my situation with the CA FTB before paying any money. She promised she could reduce the amount I owed. I paid thousands for nothing. My amount owed was not reduced and I was put in a payment plan I could not afford. She refused to refund any portion of what I paid her. She did not care about my situation at all. Very difficult to get her to call me back once I paid her. It would take days to get a call back and never by her. It was always, we'll let her know and get back to you. Horrible experience!

I responded to Tax Tiger for information concerning my tax situation on line. During the call back from Tax Tiger I received another call from a different Tax Tiger office. I chose to do business with the first who had called as they had done a good job explaining what to expect and qualifying our situation. Then unexpectedly the next day K. ** called and said she must place my business with the second caller whom I had only spoken with briefly when I explained I was on the phone with Tax Tiger. She said she must place me with them for ethical reasons.

I wish I had seen reviews before I hired! On 3rd rep. I send letters often stating my dis. W/ no reply! Didn't want them to stop garnish. They stopped it! All I wanted was for them to file my taxes w/ FTB for 18 years ago. First they couldn't discuss anything until I hired them. Then told there were extra fees for filing even though I told them that is what I needed. When I agreed to pay more fees to file she tells me their tax dep. Forms don't go back to 2001. She sends me a 'form creator' totally foreign to me. I could never open; supposedly the forms were on the program. I've paid $6k to FTB. FTB told me W/ EIC/small children credit I probably don't owe anything. Paid 3k for help. After 2 years I have resorted to filing on my own. More than disheartened!

Worthless! Don’t waste your money on them! I paid them over 3K dollars in 2018 to resolve my 2015 tax issue and have gotten nothing but lip service! Don’t fall for their “Christian values” advertisement. It’s a scam!

I too fell for the ploy of Christian values because they were advertising on Christian radio stations. By the way, I don't know who dropped who but they no longer advertise on my Christian radio station. The intake was very friendly and they offered to take care of everything for $1000. I asked if the intake agent wanted to know what my tax deductions were for the years they were filing for me, e.g., child deduction, donations, I was told the preparers would call me for my information. No calls, by the way, just the sloppiest tax returns I had ever seen. I'm a 40+ widow with two children. My tax return looked like I worked at the Burger Hut. They got their money and I had to pay $4000 to another company to fix their incompetence.

When I first contacted Tax Tiger, based on their advertisement that they operate based on "Christian principles", they convinced me that they would handle my account with the IRS and within 3-4 months would have a payment plan in place. I signed a contract, paid them over $4000 in fees for their "professional services" and it is now almost 2 years and they have done absolutely NOTHING to resolve my issue with the IRS. In addition, during the time they have been "working" on my account, the IRS has levied my Social Security benefits. I would never recommend this firm to anyone for tax resolution. I am in jeopardy of losing my job, my home, etc. and THEY DO NOT CARE. No response to emails for months and in almost 24 months and many sleepless nights over this matter, they have only contacted me several times and only in response to my calls or emails. There is nothing Christian-like about this company.

I guess I was taken in by their talk about being good "Christians." They took my $3250 without asking any question other than how much I owed to the IRS in total. After nearly 3 months, I called and asked for a status update. Nothing had happened as of that date. They then sent me a list of questions that should have been asked when I first spoke with them to see if I even had a case. I believe they were more concerned with collecting their fee than providing me with a good service.