Truist Reviews

I advise everyone not to bank with Suntrust. They will take your money, put accounts on hold and all they do is give you no answers as to why. I've had my funds on hold for two weeks now with no straight answers from anyone. They don't care about you needing your own hard earned money to pay bills. Every supervisor I've spoke to has different irrelevant excuses to give me. Please do not bank with Suntrust.

They stole over $250 in fees that they can even explain. Bad customer service and steal money!

First of all I have had many issues with the company. I asked to not have overdraft protection and yet they ignored me. I have paid who knows how much in overdraft protection and one time paid $120 in overdraft protection on a $40 ticket. I don't see how that is legal. But 6 weeks ago I noticed a charge for $80.41 on my card. I knew what it was for but did not authorize it. It was for a dating site and last year I did authorize my card to be used for special enhancements to my account. But shortly after that I met my boyfriend and closed the account. POF never contacted me to let me know they were charging anything.

I recently wrote a check for $1000 to pay 2 mortgages. The teller ran one mortgage only and withdrew $461.16, leaving the other mortgage unpaid. The tellers just key your R & Acct # and then key your payment (and don't bother to bal to your check!). Horrible accounting practice. An extra 0 or misplaced decimal could drain your bank acct because the amount you write on the check doesn't matter (IT SHOULD), just the amount the teller keys (RIGHT OR WRONG)!!!

I had paid off my car loan on June 2015. The total amount I should pay is $5800, but they keep telling me that the rate is change every day so this amount isn't the last amount, in case of been charged again. I have paid $5900 and confirmed with them that will refund me the extra money. But the truth is they did not!!! The worst thing isn't they do not refund you... is how they waste your time!

A few months ago, Suntrust changed the online banking page around. The old page was laid out in bookkeeping form, as has been taught in schools and universities for decades. The new and improved page obviously was laid out by someone with ZERO bookkeeping experience. They put one account in front of you, and all the others crammed onto the left side. They have a 2 inch wide orange stripe across the page using up valuable room. It serves no purpose. To access the other accounts you have to push buttons, get rid of the one showing details, in order to see what's going on in your other accounts. This was done by someone trying to justify their job. I plan to leave them as soon as I get my loans paid off. I have been banking with them since they came to town. I typed an email to them, complaining, and it did absolutely no good. I feel like ignorance is in charge of that bank.

Unacceptable hours of operation. How can a bank open late and close early? Particularly when other people are at work. The Suntrust banks in Coral Springs open at 9 am and close by 4 pm??? How can they expect anyone with reasonably well established accounts to conduct business with them?

I commenced an account in May of 2014 solely because ST was the only bank left offering a debit card for air miles (Delta). I am in WA State, and the closest branches were in Tennessee, so it was a bit of an inconvenience, but due to a bank forced bankruptcy in 2008, I can't get rewards cards for several more years. In July of this year, they made the Delta Skymiles debit card practically useless by capping air miles at 2000 per month (I had built over 150K air miles in about a year), so I called to cancel my accounts.

The bank let someone cash a $1200 check. I have been trying to get where it was cashed for the police and get my money back. But this bank has decided to keep my money. Grace from the fraud department said it was my check, I may not get my money back. But it was stolen out of the post office box. Now I am fighting with them twice a day and they still refuse to give me back my money. Why put it in the bank if it isn't safe. Any other banks put it back in your account that's why your accounts are insured but Suntrust will not give it back and it was their mistake for not checking the signature card or calling me and checking. There was also an alert on my account because this person has done it before. Please do not bank with them or take your money out because it is not safe. They won't even call you back.

I received a commercial loan from Suntrust to refi the previous loan I had on my place of business in 2007. I was late occasionally with the payment, during months when my income ebbed (5 times in 7 years), but NEVER over 30 days late. 3 of those late payments happened when I had breast cancer and wasn't working many hours, but still never over 30 days. I had over $100,000 in equity, and they wouldn't talk to me about refinancing when interest rates dipped, so that I wouldn't ever have to be late again. My credit score was, and still is, about 725.

I went to Suntrust to pay off my monthly credit cards dues. The worker said that they are transferred automatically but on the next statement it said I was late for it. Then I went to the bank and the manager Stewart ** said he will wipe it and next month it rolled over and I had to pay more interests. I went there again and the worker said that she'll check and call me back this afternoon in which she never did. So I went to the bank again and closed my account and accumulated $500.00 interest. I've banked in Suntrust for 7 years and have always been a green customer and now I've realized that the service and credibility of this bank is questionable.

So, just two days ago I went into the bank to get a new account which I did, and they seemed nice and all. So it all worked out, got my $100 deposit down and that day and the next I could look online for mobile banking etc. Just yesterday I took a check in from my employer of $2,000 and I cashed it and the teller told me it would clear the next day. So I looked the next day on mobile banking if it did and it wouldn't let me log in. My account types were not supported with mobile banking. How come? Don't know. So I called customer service and after sitting on the phone for 2 hours they finally told me that my account is being canceled and they couldn't tell me why. And if the review goes good I will get the check back. So as of right now I'm $2,100 down right now. Thanks to Suntrust. DO NOT GO TO THIS BANK!

I just buy the house and 2 weeks before I move I change my address. After I don't know why I don't receive the paper on my mail address. I have many loans and payments and when I keep checking my account they don't take the money. In few days I sitting by the phone 1 hour and they can't set up the automatic payments, they tell me I can't do online. I just must to receive a piece of paper, fill it up and go to post office and send it. Is only one way to set up the automatic payments + charge me 13$ late fee (this is my fault because I don't receive the paper). I was very very obsessed, stupid rules and old school service, I call by myself and I was charged that fee, the experience was terrible. P.S. If you have choice don't take financing from this bank!!!

On 8-21-15 I opened an account with Suntrust online. It was just a savings account. I went into the branch several times over the next 30 days and made deposits. On 9-22-15 I went to make a deposit and was told my account was closed. I asked why and the Manager could not tell me. She called the helpline but they would not tell her anything either, so I asked her to give me my money and she said she could not release it. Now I've never banked with ST before, I called the helpline and was told, yes it is "being" closed due to "a verification problem" but it's not closed yet but it is "frozen" so I can't get my money and they won't tell me why. How can it be legal to keep someone's money with no explanation!!?? I will keep you posted on outcome.

Sadly after so many great years of service Suntrust Bank online banking is continually down and the phone app to deposit funds (which once was so great!) now stinks. The computer takes the picture of the check and after a dozen tries and a phone call into Suntrust Bank, I have given up!

Miss a payment, by next month they sent acct to Collection. I wanted to pay full balance but they didn't take payment over the phone. Sent wire transfer and got refused too. I have proof that I try to make payment and they still threaten to repo car.

Opened checking account for my son, a freshman in college, with me as signatory. Account was closed during processing without explanation other than "SunTrust can close an account at ANY time for ANY reason". Checking with ChexSystems and Early Warning Consumer Reporting, there are no previous issues with any bank or financial institution. Several calls to "supervisors", escalation departments, online security departments, and Fraud Support Units at SunTrust, have resulted in the same answer... "SunTrust Bank can closed ANY account, at ANY time, for ANY reason." To this date I have received NO explanation for their actions.

I recently opened up a new account and used SunTrust. A seriously awful move. I wasted time opening an account. My money has been tied up a week now and my checks have not cleared. Couldn't buy my son a birthday gift bc my money was tied up. I'm almost out of gas bc you guessed it... my money is tied up. Nobody has worked for me to fix this issue. I've made several calls now to try and get it resolved. This was my 1st deposit and they said they held it bc "I'd never made a deposit that big." Why the hell should that matter?! Plus I'd never made a deposit anyway. Seriously save yourself the headache - bank ANYWHERE BUT HERE! I will be withdrawing my account and moving my bank someplace else.

This bank took it upon themselves to cancel our account. Told us for a month our money will be sent in a check. We been calling, they kept saying they were "investigating". Then we called back and they told us we're not getting our $3500 back!!! Are you serious. How can a bank do that!!! Do anyone have any opinions? This bank sucks! How do you not have any explanation for that much money!!!

I had an investment account with Suntrust. I lost 10% of my investment, and never got a call from my broker. I called him and only got voicemails because he had no secretary. I WILL NEVER USE THIS BANK AGAIN.

I've had an checking and savings account with Suntrust for over 5 years, last week I was checking my balances and realized they had taken $650.66 from my savings account. When I called customer service, I was given the runaround, transferred from dept to dept for over 2 hours. Finally I was told they had no idea, that I had to go to my local branch. The branch that I usually dealt with is now closed so I went to the North Ft. Myers, FL branch on US-41 & Pine Island Road, there I met with a "personal banker": Nancy **. She was unfriendly, uninviting and VERY unhelpful who had a single sheet of paper on her desk titled "How to deal with customers".

Suntrust bank is one of the worst banks my husband and myself have ever dealt with. We have been banking with them for the past 3 years or so. We have had no problems up until the new online banking system went into effect. Within the last week, we have been charged overdraft fees for things that should have never been overdraft. When we purchased items, it was pending for 2 to 3 days and then when it finally posted we were charged because we didn't have the amount in our account, but it was still pending and then when my husband's check went into the account, it put us at a positive balance. How can you have something pend for a few days then the day money went into the account, it was posted you charge an overdraft fee for the day that it happened instead of charging the overdraft the following day?

Charged with 3 overdrafts, they couldn't even tell me why. I had plenty of money, no way was near the negative. My statement proves it. They refunded 2 of the 3 as courteous, still not happy. Going to a branch to get the other one refunded. Bad people!

First of all I would like to know if legal proceedings that Suntrust Bank has to run out and Pre-qualify for a loan that has already been approved with another bank. I sent my offer to purchase a house that belongs to Suntrust bank which is demanding that has to be approved by them. I had never heard this before and what is purpose? If I have my approval letter from a bank that I want to do business with. My personal opinion: I think they are trying to steal the right to another bank or a buyer to buy the property.

I have had my debit card number stolen twice with a month. The first time it was one charge for over $600. I filed a claim and faxed back paperwork as I was told to do, my claim was denied because I could PROVE I didn't owe the company that charged me. I couldn't prove it because I had never even used the company. The second time I am currently dealing with. My card has been blocked twice, once because I forgot to call and tell them that I was traveling out of state and once because I made two online payments (I was fine with that). I called after the 2 online payments to have my card unblocked which then foreign outsourced customer service agent needed my full card number for. The next day I checked my online banking to find that over $1,500 in charges had been made to online gaming, website builders and 18 others including $89 worth of adult entertainment.

Not only were the automated options more than confusing, every time I was put on hold the representative would pick up and immediately hang up. I finally spoke to a customer service agent and she was the rudest person I know. She wouldn't let me talk, she interrupted me, she was just rude all around. I've had to call multiple times to Suntrust today and the whole experience was terrible.

I recently just finished dealing with a fiasco with Suntrust Bank. This is a result of their new Wealth Management Program. Suntrust is contacting wealthy clients in order to get them to purchase financial products from them such as annuities, insurance and financial planning. The trouble started this past January with frequent phone calls from Suntrust - at least one each weekday. I talked to a guy from the downtown branch in Washington DC and he encouraged me to put all of my investments under one roof - said it would be better as my accounts would all be in one place. I told him I was happy with the financial advisers I had. Fast forward 6 months I finally agreed to meet with two people from the local branch near my home. They wanted me to sell 500K of equities then transfer the money to Suntrust to finance an annuity as well as change my life insurance.

I had checking, savings and cd's with ** back in 2000. They are the worst bank out there! They take people's $, put holds, transfer $, and get away with it. I closed all accounts before they got any of my $ but they should be investigated and sued. Fl. Seems to have the worst branches. The employees think they are Gods and they can treat you any way they care to. What goes around comes around and I believe they each will get what they deserve. Robbed by someone they thought they could trust.

We are currently using this bank for a mortgage for our first home. We contacted them over a year ago after we purchased the lot. 60 days from closing, we were told that our contact person had been fired and nothing had been done on our loan. Thus started the worst 8 weeks of my life. We expected to close three weeks ago, but they have pushed it back every 2-3 days. Today was the worst when, 2 hours before closing, we received a call from a woman asking for copies of our gas bills for the past year. Obviously, we're not closing today. Never use this bank. It's like they are issuing a loan for the first time.

I have been a banking customer for over 9 years. My husband and I bought a car a couple of years ago and the car loan was assigned to Suntrust. My husband always made the payments (from his account - PNC Bank) and was always on time. Then he asked me to make the payment which made sense because the loan was linked to my checking account and it was very easy to make a payment. Apparently in the transition I got off pace by one month and did not know this for the past 7 months. I did not know this because the online site for my account did not display that I was late. When I received a call this weekend that I was late, I told them I am paying online and the online site shows that I am current.

Suntrust is the worst bank I've ever dealt with. They have charged my account fees on numerous occasions with invalid reasoning. After going back and forth with customer service, because they are trying to convince you that you don't know what you are talking about. You will end up with a great level of frustration. They find ways to manipulate their customers, and are very unhelpful in resolving these issues. The crazy part about my account being charged NSF fee is that I chose NO for overdraft coverage! I am disgusted with this bank. I have switched all direct deposits from this crooked bank! STAY AWAY!!!

New mobile app is Bad. Go back to the old one. This is a bad build. Every and I mean every time you login, it says "not available." You log in again and your account comes up. It is ridiculous. Someone at Suntrust please listen. HELP!!!

I have two accounts with Suntrust, 1st is a checking account that has my employer paycheck directly deposited (I only have a debit card for this account) and 2nd is separate account for my daughter's child support payment that gets deposited from the child support division State of Florida (I have never had a checkbook or debit card for this account). When money's needed for my daughter I transfer it to my 1st primary checking account. On July 13th I had several transfers taken out of my 2nd account (my daughter's account) from Capital One Inv, C Schwab Trialcre, Apex Clearing, Optionsexpress totaling over $400, I reported it immediately, Suntrust sent me paperwork. A few days later they credited the money back to my account and is now doing an investigation.

Problems, then repeated lies of all sorts. Especially no security on debit card. Finally no access to on-line banking after their revisions July 2015. Now, the hassles to close account and re-open elsewhere are endured because they are so bad.

I have been banking with SunTrust Bank since 2004. They said I owe them from 2011. I never stop banking with them, and on 7/27/15 I had 526.00 for my bills which I had wrote checks for. By noon I got a text stating my money was on hold. I called and they said I owed them from 2011 so they took it. No warning, no letter no nothing. It's not fair and what kind of business is that. They took my workers compensation check.

Very simple, go back to the old layout of the page, please, please, please go back. It was so easy to make payments and see whatever was pending or processing. Now it's a mess. I've been an online customer for a long time, but if you don't fix this mess it's time to check another bank.

I had a cousin that owed me $900. He paid me by a BOA MasterCard credit card check. I knew the check was good, I deposit the check @ a Suntrust ATM. The next day he told me that his son received a strange call from Suntrust in Atlanta that same night when I tried to access my account thru Suntrust online banking. I was not able to access my account. I called Suntrust customer service center. I was told my account had been closed due to violating Suntrust banking policy for what? Depositing a check? My cousin wrote me another check. I took it to Boa and cash it. I'm still waiting on Suntrust to return my money. This is a crooked bank with dishonest banking practices. If you ever notice they seem to have very few customers. They should be run out of business. Warning: Do not open any type of account with these crooks!

SUNTRUST is the worst bank I have ever had to deal with. The customer service, well there is none, it's all about them. I hope everyone sees this and pulls their money out of them and put it somewhere else. Any other bank would be better than them.

On 6/24/15, I opened a joint account with my husband with SunTrust online. Upon opening the account, I received an email notifying me to deposit money and that the account was opened. I deposited $100.00 to via electronically from my existing bank account. On 6/25/15, I received an email from Suntrust congratulating me for my deposit on that date and for me to make another deposit. I then set-up my paycheck to automatically be deposited to Suntrust on 6/26/15. I called Suntrust on 6/29/15 because I never received any debit cards or checks in the mail. The only thing that I did receive was notification that they set-up my account with an overdraft protection option. However, I never received any information pertaining to my account. This prompted me to call the Cust. Service on 6/29/15. The c/s rep. informed me that the account appeared to be closed. However, they had to put me on hold to get further clarification.

I have been banking with Suntrust since 2007. I am tired of having issues with my account! I have had it with the outrageous antics from using online banking and the mobile banking app! If you have a remaining balance then that's the amount that's in my account. Do not penalize people because the app does not display the correct remaining balance. If there is no money in the account then you can't purchase anything. Now that's just plain common sense. I was charged an overdraft fee and there was an adequate amount of money in my account to cover the transaction made. I wouldn't have made the transaction if there wasn't, that would have been dumb on my behalf.

This bank is a thief!!! I open this account since 1999 because I have electronic deposit coming through from the State of Maryland for child support. Well guys guess what? Suntrust bank figure out that the money is guaranteed and have been robbing my child of half of the money by processing the payment transactions before the deposit, although the deposit and the payments come in the same day. My husband of 12 years and I are working very hard to take care all our kids and pay our bills. I used this money strictly to help buy equipment for my child to play sports. I hope they thief from the wrong person who can take them to the end and close them down.. Suntrust Bank is a nuisance to the community. They are cheating poor people who is honest and working hard to make their living.

3 hours on the phone today with my bank as they try to explain to me why I can't use my Master Card at the Wal-Mart Auto & Tire center. I'm travelling. Notice a tire looking worn, and go to swap it out. The card gets denied. So I call my bank and begin a three hour customer service nightmare of hang ups, blind transfers, and call backs to try and figure out why they kept declining the charge. I get a lot of "I don't knows" from people. One rep went as far to declare "no one in the company can tell me why it's not working." Eventually someone transfers me to fraud and says that I can't use the card there because "It's not a trusted retailer." I can’t believe service this bad exists. It made Time Warner look like Fidelity.

I have a Smart Solution Plus checking account which has a daily balance over $5,000 and a mortgage with Suntrust. According to the fee schedule for that type of account, there should be no monthly fee, but I am getting charged anyway.

Website is now for phone users. Why? Because phone users are younger people with lower wages, less stable jobs, and lower balances. Why do whey want younger users? Money. Older people with steady incomes do not make banks money and they want you out. I can no longer see more than 3 transactions on my bill pay. My webpage is full of beaches, useless headers that just take up room, and sorting of latest bills alphabetically (useless, should be most recent). So you old man on your $50 computer chair and your PC, you are not wanted. They want your impetuous children that will make them money in fees.

SunTrust lied to the federal govt and took $10,000 out of my account. Since then I have contacted the FBI, Govt Accountability Office, OIG, and others. Suntrust told me they think they are above the law and untouchable. They will not provide me with documentation that even the senate has asked them to provide to me nor will they even speak to me because they hold grudges. This is one bank I would advise to AVOID! If you do not mind losing millions of dollars then go for SunTrust. Otherwise steer clear of them and go with a bank that does not "franchise" out its services to various locations (i.e.: IRA, mortgages, car loans, etc). If you do down the SunTrust road I can guarantee even your tax acct will be confused as ours was and I finally put my foot down. I may be taking them on in federal court. Anyone want to join me?

I own a small HVAC contracting company and have been dealing with Suntrust for about 5 years now. On two separate occasions, today being the second occasion they tried to screw me over. Yesterday I deposited a check for about 2500.00 from a regular commercial customer whom I deposit his checks 3 or 4 times a month from his same bank account for the past several years with never a issue or check hold. Due to a lot of slow payers my account balance got to a all time low but was still in the black. Suntrust decided it would be a good time to put a 7 day hold on a check I deposited from a regular customer to try to create a NSF situation. Only after I marched into my local branch and gave the customer service weasel the riot act, I got the check hold reversed. So please be advised of the ** games they play to try to steal from your family's budget!!!

Yesterday (May 29th) approx. 3:30 pm, cash was deposited into my checking account. 4 pm, the cash was posted. A few transactions were made afterwards and as of 9 pm the funds were still there. This morning (May 30th) funds were gone. I've been back and forth on the phone with Suntrust for nearly 3 hours and the cash deposit has mysteriously disappeared into thin air. Unfortunately, the deposit ticket was not kept as this problem has never occurred before. Any suggestions?

I had the displeasure of dealing with ** for my home refinance. She did a terrible job of communicating with me. I never knew where I was during the entire process of my loan. I was not given a realistic assessment of things overall. On one particular instance she asked me for my credit card number (without detail). I assumed it was in regards to my credit check which is what we were discussing at time. Then out of the blue my $500 appraisal fee appeared on my credit card statement. We contacted our local branch about the issue and the woman we spoke with was very apologetic. She promised me I would receive a phone call from ** in regards to the matter. Of course I never did.

Over two weeks ago, I opened a new checking account and deposited a substantial sum. At branch, I was given 3 checks, and was advised I would receive printed checks in 7-10 days. I did not try to order Suntrust credit card at the time but afterwards, tried to call branch to go ahead and order one. Here is a list of all that happened from that point forward.

I had read in Suntrust's policy that "Any payments made with bill pay are covered." This turned out to be not true. I had two checks that were made out to me from my own bank. Myself assuming I would have these covered and be able to make payments with my paycheck being direct deposited into my account would allow me time to have these checks paid off. Instead Suntrust did not cover my auto bill pay with these checks and I now owe money to Kroger. I am very upset with this!

The mobile app is terrible. The app is supposed to update with your card transactions, to accurately reflect your account balance. This does not happen. The mobile app is a very inaccurate representation of your active balance. Charges will be rearranged days out of order, so you will be hit by many overdraft fees. Their banking security seems non-existent, as I have had several unauthorized online transactions approved by Suntrust, to foreign countries. Thousands of dollars would mysteriously appear in my account, only to disappear an hour later, along with my own money. This happened three times, and Suntrust never called nor emailed me. I moved over a month ago, and changed my mailing address with Suntrust online.

I had a case of identity theft. Someone use my debit card in another state. I notified Suntrust immediately when I saw the charges of over $4000. They did not stop the charges. They let them go through. I am so frustrated. Still fighting with them to get my money back in my account. I'm also frustrated because their fraud department did NOT catch the suspicious activity when it was happening. When someone uses a debit card number OVER THE PHONE 10 times in 10 minutes to total over $4000 - that is suspicious activity. I also tried to deposit a large check (over 100K) and am told it will take 10 days before those funds are available. I'm moving banks as soon as that check clears. Ridiculous.

So I just recently got a new job and just received my first payroll check (Direct Deposit hasn't been set up yet). But since I'm basically working a 9-5 job I can't get into the bank to actually deposit my check. So I decided to use the ATM to deposit the check this past Saturday. It has now been 2 full business days since that deposit and on the following Wednesday I still do not have the money in my account. This is quite distressful because I have rent coming up soon as well as other payments.

I had a mortgage, personal checking, business checking, and merchant processing accounts with Suntrust all at the same time. Do you think that meant they valued my business!? NOT AT ALL! They have THE WORST customer experience of any establishment I have ever patronized in my life. I have over the past year worked on closing all my accounts with Suntrust and moving my business elsewhere. I've called numerous times to close my merchant processing account and each time they tell me the account is closed, yet the next month I receive another bill for some random charge. Despite the fact that I have not processed credit cards with them in over 3 years, they continue to bill me $19.95/month for absolutely nothing. Unbelievable that a business can get away with stealing from people like this. It's not right. I'm sick of being abused by Suntrust.

Since I have been transferred to Suntrust September 2014, it has been a nightmare. My payments has gotten higher and my escrow screwed up. I have been making calls every month sometimes twice a month about my payments and escrow. When I make payments it will be applied 3-4 days later. Mail that was supposed to be sent out wasn't. I was told that my escrow was in the positive and others said it was in the negative. They don't make notes when customers call. I see why they get sued so much about the same stuff I'm complaining about. They need to clean up in that Commonwealth Bank in Richmond Va. Seem like all they want is a check but will be ready to foreclosed on people who are late on payments. Something needs to be done quickly. They are back to their old tricks again that they got sued for a year or two ago.

We moved a $7 million revenue account over from Wells Fargo to Suntrust, and am now in the process of moving it out. The Online Treasury Management system just doesn't work. Written with an axe, it has trouble with Chrome, iOS or anything progressive and when you call up for support you're told to use Explorer. In essence we have to to restart our computers every time we log in - and even then you've only got a 50/50 shot of logging in. It's a nightmare and not the way to run a business. I feel so sorry for the Suntrust support staff because they know that what they are trying to support just doesn't cut it.

Suntrust blocked my rent payment using Google wallet even though I make this payment monthly and talked to them in February about it. In February they made a note in my account not to block it for this. But now they did it anyway. A manager refused to get on the phone with me to discuss it (** the representative claimed first there was not a manager and then that they were busy and would call me back). I appreciate their fraud protection but that is not what this case is about. I know that the real problem is they do not want their customers using Google wallet. And so even though I have told them this is a monthly charge they block it anyway and block my entire card. I have also updated my phone number with them a couple of times but they have not fixed it in their system so they can't call them. I guess it's time for a new bank.

Teller put my money in wrong account. Customs service refused to help because bank made error. Actual branch has horrible rep and blamed service center, then told me she would investigate. I found deposit slip & offered to send. ** tells me they can try to fix but probably not today. When I insist it must be, she cuts me off repeatedly & says she has a person in front of her. I asked for supervisor. She refused to give me one & told me if I had complaint, call customer service or close account, & disconnects call. Came to branch. It's been 30 minutes & still no supervisor provided, even though I'm the only person here.

SunTrust Bank is one of the worst banks out there. According to the Nashville Journal, it is most often sued financial institution in middle Tennessee. SunTrust Bank closed my account without notification and an explanation as to why. I found out from visiting a local branch. The bank also closed down my online account access without an explanation and justifiable cause. I applied for a credit card account on the same date that I opened the checking account. Consequently, I was denied just because my credit report had eight inquiries on it. Everything else was good. My credit score was 725. I had unauthorized activity to occur on my account. The bank did not investigate the unauthorized activity. Thus, I lost money due to fraud and had to take a loss. The bank does not care about their customers. I would not recommend this particular financial institution to anyone seeking financial services.

Disgusting! I had to call multiple times over a month JUST to close my account! Today I go on to check my other account and they took money out of my savings after I specifically told them I DO NOT want my checkings and savings linked!! I NEVER saw such incompetence IN MY LIFE! Stay AWAY from this bank!!!! If you want to have your money in a SAFE place, this is NOT the bank for you and I WILL be writing a formal complaint against this bank. Disgrace!!!!

When my father died 1990 or 1991, after the feds and the banks and lawyers got their cut, there was $940,000 left in the trust and now less than $700,000 when they sent the trust accounting statement it claims they only made for 2014 $8.000 on over last years. I am not smart at all if that's all they could make on over a half of a million dollars. If there is malice in the bank, can we sue or is all lost? We got no money last year for 2013. We got $269.97 each. The consequences - I worked almost 20 years, 7 days a week, 364 days a year, for 100.00 a month.

Closed account without warning - Their fraud department flagged me and closed my account. I have accounts at b of a and pnc in excellent standing. They held 3500 Of my money for a month. I had to get an attorney involved and file a suit. STAY FAR FAR AWAY.

I opened a checking acct. with Suntrust because it is required where I work for direct deposit. I chose Suntrust because they were close to my job. I went into overdraft with one item. I knew it would hit my overdraft. When I checked my online banking, they let other smaller items hit my OD then the bigger items. I read about their OD rules and they are suppose to take the bigger ones in pending first. Well not the case here. So therefore, several items hit my OD. So it ended up being over $500 with them charging $36 for each one. I only get paid bi-weekly. They attach another $36 to each item before my direct deposit makes it to the bank. Unbelievable!!! That should be against the law! I tried to get them to stop the fees. Well they basically laughed at me. Suntrust are the biggest THIEVES! They just line their pockets with poor people's money. They don't care about you. This is one hater of Suntrust!!! God is gonna get you good.

I regret so bad the day I choose Suntrust, your customers service is literally incompetent. I am here to warn people if you thinking about going with this bank, you must want to reconsider and think that twice! This bank won't care about customer service. They will fight with you, they will do anything but help you!! I literally pay $135 for overdraws last week and today my account was negative -45. I pay my balance and closed. This bank is the worst bank in USA. I have never had such of bad experience as I did with Suntrust!

I received a notice of a "credit/debit" in the mail today. Went online and the money had been debited from my checking account to make a payment that was past due (I forgot about it apparently - haven't looked yet). That was the first and only notification I got. I was furious with the service manager on the phone and she informed me that they had every right to do that. I have 4 different accounts with them (for very good reasons) and they just chose one randomly and it happened to be the wrong account to pay that loan from.... I'm looking for a new bank!!!!

My husband and I have been with Suntrust for over 6 years and have had nothing but good experiences with them. Once by teller mistake they put our deposit into someone else's account and we discovered it. They were right up to correct the problem. Very friendly and helpful!

Suntrust is charging me double for bills already paid and for the last 6 months continues to go in to my acct... I closing my acct but would like to join any class action lawsuits against them cause they refuse to do audit when I have contacted them... their online system continue to take money out more than once. Keep an eye on your online banking and you see them put your items on pending status then show as paid and it then puts you on pending status again... poor practices. I want to sue.

WARNING: On January 15, 2015, I deposited a Canadian check into my account. On February 2, 2015, the money was removed from the Canadian bank, and moved to SunTrust. Today, is March 28, 2015 and to date, the money has not shown up in my account. Not only has it not shown up on my account, they say, “it is processing, and we can’t tell you when you will get it, you will just have to wait”. They do not tell you this when you make the deposit. They use YOUR money for a couple of months (at least, who knows how long this will go on) before they give it to you. Think of the interest they can collect on everyone’s money by basically using it until …..

Had a fraud on my acct. Put in all paperwork. 3 months later they still have not worked on my case. They closed my acct. Then they worked my fraud case. They said it was fraud. Suntrust ate up what they owed me with their overdraft fees which were caused by the fraud. As far as I'm concerned, Suntrust are thieves. Incompetent. THIEVES!!! I challenge anyone to say different.

I made an ATM withdrawal from my Suntrust savings account on February 26. Since it wasn't a Suntrust ATM, there was a fee attached. On March 2, I saw that the transaction (including said fee) had cleared, and I decided to transfer the remainder to my checking account (with the intention of closing the savings account).

In February 2014 I emailed SunTrust on their secured website. I requested that my checking account to be closed in which I explained that I was going to a nursing home and I would not need my account. I received an answer that I had one debit that was not cleared and that would have to clear then the account could close. I thought they was going to close it. To my amazement they paid $59.99 to Meaningful Beauty after I had canceled that also. So now I'm getting billed for $59.99 plus 35.00 for overdraft fee. I sent them a letter stating that the account was supposed to be closed and that the Meaningful Beauty had also been cancelled. So they supposedly did so sort of fraud investigation and that could not close the account until all fees were paid.

Suntrust closed my account because someone wrote me a check that bounced and then charged me 12.50 for item fee, then charged me 36.00 for same check. I had so many bad run-ins with Suntrust, I didn't even skip a beat or lose sleep over it. The thing that hurt more was they are holding my check. After they received my check, they sent me a post card shape letter stating I owed them 161.54. When I called the 1800 number on the card, the lady from a call center overseas told me it was a fine for closing my account. A fine?!!? Between the check and fine they took my pay check, and here it is a week later and I still have not received notification my account is closed or a definite reason why it was closed. If it was not for me checking the banking app to see how much my pay check was, I would have known my account was closed. Do not trust or bank with Suntrust, they will take your money at any and all cost. Please beware!!

Had a five-year car loan with them and because auto payments were set up to be made after the due date (admittedly my fault - lost coupon book), I ended up paying an additional $600 in late fees to get the title. You would think someone would have reached out to me to let me know instead of letting the late fees rack up. It wasn't until the last payment was made that I received a letter with the outstanding balance. So much for looking out for your customers - I'll never use Suntrust again.

I had money stolen out of my account. They told me it would take 5 to 10 business days to get it back. It's been 30. Also every night when you want to check your account between 10pm-9am Suntrust turns off access to do such. Suntrust is just bad news.

I experienced fraud in my personal checking last December - stolen checks by a couple we tried to help with a place to stay for a few days. I reported immediately when the first check was cashed, acct put on hold, including my direct deposit!!! Fraud dept promised to call me before COB. Fraud dept. never called, but just "mailed" an affidavit. Couldn't progress until it was returned. Really!? This is the 21st century email! All 3 reps in the branches are so polite, expressed genuine concern and gave me their "business card with direct number". 3 days no calls from anyone, left several messages, had to go back into branch several times.

You cannot reach anyone at any type of management level at Suntrust Bank. ALL calls are outsourced to the Philippines...They will lie and try "bait and switch" tactics. Have your lawyer read and explain their paperwork before you sign any type of loan with Suntrust because the branch associates and managers will lie and they are not knowledgeable about rates etc... Before you deal with a bank make sure you can contact A REAL PERSON IN THE UNITED STATES.

I decided to go with Suntrust when one opened near my house. The lady behind the glass was rude when I first tried to deposit money. A month after opening my account I took most of the money out of my account. I received a letter in the mail dated a week before that they had closed my account. They took the $15 that was in that account. I had to take the time to come back and open another account and get a whole new card (what a waste). Then after 2 months of having them they took more money out of my account.

One year after my mom died I was on phone with Sun Bank and they would not speak to me about my mom's loans and was upset and was asked if I had guns and told them my dad did and that I wanted to take them to the bank to put in a safe deposit box cause I am afraid of Guns. And the girl on the phone kept me talking and next thing I knew about twenty or more police were in my yard telling me to get out of my vehicle with guns pointed at my head with finger on trigger and went inside my house without search warrant and took my dad's guns and took me to the hospital to talk to a doctor.

I called to refinance and they often request information and this is expected so all information was given. Mark ** requested a letter from my job as to why I got a raise, he stated that he needed my boss to explain why I received a raise and then he sent me information about black homeowners. If you have any disbelief I have the emails. This bank is known for racial discrimination and finally they since I was unable to refi with loyalty for 10 years they state they can raise my interest rate to 13% per the papers I signed so just be careful with this bank.

Like the user below, Suntrust has closed my account and deemed it as fraud after receiving a rent check from my roommate. This happened back in November 2014 as well and after dragging my roommate there with her bank statement showing that the money was indeed in her account, they lifted the hold. Now once again, here we are 3 months later and they again closed the account saying it was a fraudulent deposit... And now they won't let me take a dime of my own money out of my account. They say, "We will mail you a paper check in a few weeks." What a joke! I have bills to pay! I have rent to pay! This bank is the absolute worst and I will be calling my news outlet shortly!!! No one bothered to even call me and let me know until I went to my doctor's office and I was informed my card was declined!!!

I went through your exact scenario - possibly even a little bit worse at it was New Year's Eve and I was lied to and ended up spending over 5K in fees and double payments for sudden refusals to post checks within two weeks, and much more jazz to ultimately not get it back for 7 days! Good news, I am an attorney who knows my way around consumer law and will keep Suntrust in Court for years and years if not eons if required to get their practices to halt.

This place is the absolute worst! They are rude and unprofessional and worst of all, thieves. My advice -- go anywhere but here. If you want a bank that debits your account for money they never received, then this is the place. The teller was $300+ short and instead of investing the teller they debited with the logic that the incident happened around the time of my transaction. They have zero proof of handing me the cash and have refused to provide the video but yet I have been robbed of my money. SO MUCH FOR KEEPING MY MONEY SAFE IN THIS BANK

I have been with Suntrust for 5 years & have had the worst experiences. This year alone, my card has been compromised 3 times! My husband recommended me to you saying he had great experiences. Mine has been anything but. If I leave he will obviously want to leave. In addition, I have been dismayed with the response time to replace my card each time. It has left me with 3 weeks in the past year with no debit card. They make it almost impossible with a 9-5 job to bank because they close at 4:30.

Approximately in 1998, I opened 2 accounts for my twins, ** and **, minors born **, at NBC, Nashville Bank of Commerce, for College Funds. The bank was located in Kroger's at Donelson, TN. Part of Nashville at I believe at Mc Gavock and Lebanon Roads. I put in $100 each account at first, and added at least $200 more until we got divorced in 2001.

I wanted to close my account on May 9, 2014 and went to the branch office at Hillsboro Village. There was no issue whatsoever at that time. However, I just knew that they never closed my account and I was charged by ridiculous charges that I never knew about it. When I called them today, they said it was not their responsibility. Such a bad customer service.

I opened a checking and savings account online at www.suntrust.com on 1/12/15. I received an email from them on 1/12/15 at 12:24 PM thanking me for opening the accounts, giving me the account numbers and instructions for depositing funds into these accounts. I called an actual Suntrust Bank on 1/12/15 to ensure that the accounts were opened and were available for funding and was told that yes, everything was fine by Mrs. C. **. On 1/14/15 I went into the Suntrust bank and made a CASH deposit of $2,240.00 into the checking account. Also, my direct deposit from my employer in the amount of $1,831.95 went into the checking account on 1/15/15 and a direct deposit in the amount of $25.00 went into the savings account.

I have service with them for more than 3 years now and recently they change the whole staff from a branch in Holly Point Drive, Huntersville, NC and new staff is just insane. I have personal account, Business account and merchant account with 2 Gateway, they always have bad service but at least they had good employee who takes additional steps to help out. Recent group of employee either resist or lazy, anything I asked, “Oh this is the number you need to call,” and after you open account you need to speak to customer service and you cannot even call them from the bank. Go home and make the call otherwise someone will take my personal information and that's their excuse.

My account was closed by Suntrust for an unclear reason. I attempted to contact with them as to the reason, but was never told. When I opened an account with Capital One, I had no problems doing so, Until 3 weeks after, they closed my account stating it as a report made by EWS. I called EWS and they stated it was a charge made by Suntrust that I opened an account and made an overdraft. It was true that I opened an account. While it is true my savings account became overdrawn for a total of 2 hours, and settled when I realized the online system incorrectly reported the overdraft, I moved the money from my checking account to the savings account to cover the overdraft once I discovered it and return the amount previously in the account. My account was then closed a week later by Suntrust for what was at that time not stated so that I could dispute it or prove to them it was an incorrect posting on the website and that all corrections were made immediately upon discovery.

Without any warning Suntrust decided to close my account and I was told by their representative that it was due to my FICO. Never mind that this will stay on my credit history for ten years and I have a federal job that requires a top secret clearance or that I've been working in the Federal Government for 25 years or that I own my own house in DC. It doesn't matter that I've been a customer for almost 10 years. No loyalty. I closed my savings account 2 days ago and the manager asked me why and once I told the story he said I was doing the right thing by closing my account. That tells you a lot. After telling my story to my family, my son, brother and sister have closed there accounts and we are all banking at Wells Fargo. Suntrust has no loyalty for its customers. Goodbye Suntrust.

After "Googling" CSC Logic, Inc., we decided they weren't a reputable company and we certainly weren't going to trust the mail to send a payment. That's not all we discovered about CSC Logic. The web is full of customer complaints of repos after CSC says they didn't received payments and it was enough to let us know that we are now twice as unhappy as before.

Manager Robert ** was a very rude manager, didn't take the time to listen to your problem, just automatically tell you he can't help you. He was just not helpful at all. Will not recommend no one to bank there.

I am writing to inform you regarding mistreatment of SunTrust bank. I got a car loan from the bank beginning in 2013, with 4.5% interest. On my first statement, I noticed that the loan amount was for $27,000. I went to the bank and complain about the $27000 was not right. At the same time, I opened a bank account with them, and set up an automatic draft for $429; 54 monthly payment from my account. They told me they going look into the problem with the amount of the loan, and get back to me.

In the past three years my debit card has been compromised 5 times -- my card had fraudulent use on last month and turn around today again I just was issued a card. You say you monitor but actually you not. The first time it happen it had to be inside job. I was using online and changed my password. By the Monday it was changed and I could not get in there. Next time someone from Africa tried, then two charges were attempted last month. You denied them but the charge made on Friday you did not question it. I am sick of Suntrust. They need to be investigated.

You NEED TO FILE COMPLAINT WITH CONSUMER FINANCIAL PROTECTION BUREAU! "Suntrust" is an Oxymoron!!!! Fighting Suntrust for access to deceased parents accounts. Rude, uncooperative "managers" invasive of private documents, over objections, copy every document including those they have no right to copy. Piece mealing of documents "needed", then each document sent to "Back room" (attorneys in GA) for 3-5 business days before requesting another document. Disparaging comments regarding one family member in front of other family members & bank employee. Unreasonable demands for documents NOT required by VA state Commission Corporation. Intimidation, when consumer challenged that in State of Va, signatures in a Corporation can be emailed, faxed, scanned and do not need to be notarized and bank is told to produce the Code of Va stating such, they threaten legal action. Bank manager gives unwarranted incorrect legal advice, which they have no right to give. Manager tried to bring in an employee into a meeting, ostentatiously "For training" but in reality as a "witness" in violation of privacy laws.

This is the worst bank I have ever the displeasure of dealing with. I own a business and have been with this bank since 2006. I have never overdrawn the account and maintain at least 80k in that account at all times except for late in the year when it goes down to about 50k. Sometime in March of this year, unauthorized charges were made on my account. Apparently someone wrote 2 checks totaling about $8,000 from the account. The signature signed on the check was the name of my company and they processed the check to this person twice (could be an inside job who knows).

I don't have an acct with Suntrust... Thank God!!!! My daughter is walking in all of these people shoes. Direct deposit is a joke. All of your transactions are pending and then you are hit with overdraft fees when you are on the positive side. Why are they able to get away with this? Where is Banking and Finance? Yes, they are very rude. My paychecks are written under Suntrust and today my company has decided to switch banks. They are tired of their madness. We all have a voice and we need to flood the news station with their banking practices. Let's shut them down and have them pay back all of these crazy NSF fees. I am going to the top with my complaints and I will be contacting banking and financing to file a complaint. Let me not forget their online banking employees are the worse. My daughter works hard for her money.

On my part I admittedly used the wrong one of 2 different bank cards to withdraw money from an ATM on Friday night and over-drafted, what happened after that is what I have a problem with. I immediately went to deposit the money back in their ATM knowing it might not make it in time, just hoping. Then on Monday I checked the damage to see how bad it was and I was hit with 5 over-drafts (should have been one). I could tell they manipulated the charges from largest to smallest in pending order. This way you hit overdraft status ASAP and then are repeatedly hit with smaller charges each with another over-draft. When I called they actually admitted that they organize pending charges like that "per consumer polls".

AGA is a reverse mortgage company. We applied for a reverse mortgage and everything went through fine and we were approved but Sun Trust would not subordinate the equity loan so AGA could not give us the reverse mortgage. I have never missed any house payments ever but in April I had a major stroke and still have a time walking, left arm no good, wife had to quit work to take care of me. Now we are strictly on social security, we cannot pay 1st mortgage and Suntrust today said they would force us to sell our home of 28 years. I can't understand why they are so hard nose about it. Only reason we want it so we can pay them back the money we used.

Twice this year I have experienced unnecessary check card fraud. I am starting to believe this is coming from the inside as the only way these events occur is with someone duplicating my card, which requires information only someone in the bank could have. The first instance was someone withdrew cash from the Suntrust ATM. They were able to withdraw $500 and I didn't even have $500 in the account, but it certainly dispensed the money. That made no sense to me AT ALL. That's just basic math! Second, there were charges in another state that I didn't make that had to have a card present to make them (restaurant, jewelry store, etc.). Those were occurring in Ohio while I was traveling in another state.

This is not the first time that my paycheck is not readily available on a Friday morning and it's 7am. Usually it's in right after midnight, but it isn't there. Also, I notice right before my checks are made available, they remove charges and put them back in making it seem like I have a larger available balance than I actually do. Luckily I have gotten in the habit on screen shotting my account on my app once daily. Why is Suntrust allowed to move and switch payments the way they do? I will be LEAVING Suntrust to go with USAA. My husband advised me to do so YEARS ago but today is the final straw.

Three months ago I was told by SunTrust mortgage not to make a payment as I was a payment ahead. Needless to say I was but now they are saying my payment that I was ahead was incorrect. Now they drop the bomb on me with the calls, bankruptcy letters, and fees when they admittedly said it was their error. Now they won't work with me, you get that payment current and then have the audacity to ask me if I plan on remaining in my house. Are you kidding me? Why can't these banks be held accountable for their wrongdoings and the consequences people like me have to deal with.

I have a account with Suntrust. When I opened my account I had several bill that would be directly taken out of my account because I travel for work. Well my car payment drafted out twice, and put my account in overdraft. Which they did not put my money back I was credited my overdraft fee towards my car note from a separate bank that carries my car loan. I was satisfied knowing I would be able to transfer money from another account I have with another bank. Well I made the transfer to my account this past Friday, and it did not make it until Monday, so now on Tuesday I was charged another overdraft fee for extended overdraft fee. Once I called they refused to credit my account back even after admitting I was not suppose to be charged until the 7th day. They informed me how sorry they was and understood my frustration but could not refund my 36 dollars. So, I politely informed them of the horrible reviews and I will be posting another one, and changing banks.

Suntrust offers overdraft, but at any time without notice they will cut it off. I use it from time to time, and when my paycheck is deposited they get their money and fee then they may or may not cut off overdraft protection. They are by far one of the worst banks I have ever dealt with. I will be changing banks as soon as GoBank starts taking accounts. GoBank will put these clowns out of business.

After two 45 minute calls to the call center for Suntrust, I was unable to secure a simple request...a new check card. I'm not philosophically opposed to outsourcing a US customer calls to the Philippines, but when the phone personnel cannot answer simple questions, that's poor business practice. Suntrust mistakenly is using inexpensive labor costs to help their bottom line. That short term reasoning affects long term customers. I just closed my Suntrust account.

Yes we opened account with SunTrust in August 2014. We had banked with Wells Fargo when we lived in Dallas, but moved here to Tennessee 2011. There were no Wells Fargo Banks handy for us, as we live about 30 miles from Nashville. We commuted about once a month to Nashville, because we are seniors on a fixed income that grew old and harder to do. We shop at Kroger’s in Springfield, TN and they have a branch of SunTrust bank in the store. The day we were in there they had a sign offering $200 for opening a new account with them. So we went home and discussed it and the convenience of it so we opened the account on the 20th of August with a deposit of $100.00 cash with the Financial Services Rep. Lorelco **. We also opened a small savings acc. of $10.00 just until our Monthly direct deposit went in which was on the 29th of August. He gave me a total of 6 over the counter checks and told us that the promo money would be deposited on our first direct deposit.

My Insurance company informed me that my property is no longer in a flood zone. I asked them to fax this information to Suntrust (they hold my 2nd mtg). When I called Suntrust to verify this, they said they did not receive a fax from my Insurance company. I asked my Insurance agent to fax this info again. They did... Suntrust sent me a letter threatening to attach flood insurance to my mortgage since I no longer have flood insurance. When I call Suntrust to explain that FEMA has rezoned my property, the people from the "outsourced" group can't help... and they don't even have a supervisor I can talk to... and they don't even have another number for me to call to resolve this. Suntrust is so disorganized... This whole problem is making me sick!

I am a new small business owner and the CEO of a non profit org. I recently attempted to open an account through Suntrust since my wife and I are both prior military and for 15 yrs have banked with USAA (but have no branch in my town where I can cash checks quickly etc.) We decided to open a business acct thru Suntrust since we thought it was a trustworthy bank...(BIG MISTAKE)....after doing everything asked of me I finally received my card and items thru mail. I even called and talked to the "so called" experts on how to build credit and expand my business. Well after transferring funds from USAA to the Suntrust acct I realized that the Suntrust card wasn't activated....after numerous attempts to activate I was told by a rep to go to a specific branch in Zebulon NC (roughly an hour away) to have card activated. Once getting there and speaking to the bank mgr I was told my acct was denied due to them being unable to verify my info...Of course I'm upset now because I have driven an hr just to be told my acct was denied, after sending donations to this acct and not knowing why I was denied.

I'm responsible for paying my friend's monthly financial responsibilities every month. The two accounts with Suntrust Bank is a checking & credit card. He made a cash payment (credit card) at the branch location for $210.00 on October 07, 2014 at 2:01pm. The old card was compromised in September therefore, Suntrust issued another card. The new card arrived on October 5 or so. The card was activate on October 7th, therefore, I thought everything was OK for the monthly automatic deductions. Well, it wasn't because the telephone rep said it was blocked because of delinquent payment. This was Wednesday, October 8th. She said it will take 3 to 5 days to post to the account because the branch mail the payment to the Credit Card division. I can't believe they can't post a cash payment within a day or two. I think this a unfair practices because my mother and father are in their ninety and receive a check at a certain time each month. They will have no idea how to call in a payment by phone. Their practice is to go to the bank and pay their obligations.

Back in Sept/Oct 2013 I went to make cash payment on a loan at SunTrust to get current on my loan. They claim their new payment system would not accept cash and it had to be electronic payment only. Basically they refused to accept my cash and then reported me delinquent to the credit bureau. Since then I have paid the loan off in full. I pulled my credit report a few months ago to apply for a mortgage and was denied because of the information SunTrust reported and have been on mission to have them removed the negative information since they refused to accept my payment. This has caused financial grief and emotional stress since I have been declined. The client advocate group at SunTrust said that they could not verify that I was at the branch to make the payment. I challenged them to pull their security video/audio feeds and they would see I was there to make a payment. They refused to fix it.

By far the worst company I have ever dealt with. I am a college student and had a SunTrust prepaid card that I was using to buy my groceries. Three charges showed up from another state where someone had taken out over $200 at a gas station. I contacted SunTrust, filled out the proper forms and was told that it could take up to 180 days to process and that they would send me a resolution by that time. Over SIX MONTHS later, I have called them many times to follow up, only to be told that they "see that my forms were received." They keep telling me that something "should have been done by now" and they would have someone from the department that looks into fraud cases call me within the week. No one has called and I follow up each week only to be told the same thing.

Suntrust is horrible to deal with. Their way of banking makes absolutely no sense to me at all. We have been charged so many overdrafts with a positive running balance that makes no sense when talking to the local branch managers. For instance...on Aug 17th 2014 we had 3 "pending" charges for utilities that were paid that day but we somehow received $108 in overdrafts that were debited from our account PRIOR to these charges ever clearing from the bank. On the 17th when these charges were make, there was plenty of money to cover them...however they were somehow considered overdrafts in pending status??? This bank does not and I repeat, does not post deposits first before transactions. It doesn't matter if you make a deposit the same day as a transaction. If that transaction is made prior to your deposit that day you will still be charged an overdraft. Our online banking shows a positive balance and does not ever show a negative balance..even when we are charged hundreds in overdrafts we still have a positive balance. It makes no sense.

While traveling from my home in Texas to California, I lost my wallet on the train on Thursday. I immediately called Suntrust and agreed to pay $25 to have a new debit card overnighted to me, as I was scheduled to fly back to my home in Texas just 3 days later on Saturday evening. I was very happy to pay the $25 for overnight shipping to my hotel in California. The debit card didn't arrive on Friday though as it was supposed to. I called Suntrust to see what happened and was told that they don't even offer overnight shipping on cards. Only 2 to 3 BUSINESS days. Which means that my card was on it's way to California scheduled to arrive on Tuesday, which my flight back home to Texas is three days PRIOR on Saturday. Obviously I was livid and demanded a refund of the $25 and to talk to a manager. I was told there were no managers there and that one would call me the next day.

I was charged $600 in fees because they post high to low, a practice which most big banks have stopped. If they had posted my transactions in an ethical manner, it would of been $36.00. They refuse to refund the fees and they were generated because they offered me a product that they cannot support. If I give permission to debit my account for a transfer on the 1st, do it on the 1st and not the 4th. I have emails stating they would take it on the 1st and they did not but they refuse to acknowledge the error. They waited until the funds were not available, took the money anyways and then charged me for every pending debit transactions when they posted on the same day as the transfer. They post high to low, so I got nailed! They are rude, refuse to acknowledge it was their mistake from the beginning and I'm writing my Governor, The Office Of SunTrust Bank President and filing a complaint with the Attorney General's office.

I had a parking problem with a SunTrust employee. She was rude, accusing, & indifferent in stating I had scratched her vehicle. I told her mgr. about it, she said she would speak with her. I sent mgr. an email requesting an apology. Mgr. went ballistic on phone screaming, in audible to me! Then, after 3 calls, she left a msg. stating the she would have us evicted from the bank. A tiny investigation occurred, then a letter came last Thurs. 24 July 14 stating that SunTrust was closing out all of our monetary accounts, effective on 1 Aug. That gives us 5 days to find a bank, change the tanks for all of our incoming checks. Also, call all accounts that are on auto pay! No reason was stated, hence it was Aileen ** mgr. who ordered it closed to protect her mean employee from making an apology!!!

We applied at our local bank for a home equity line of credit for 75,000. Home taxable value $350,000, free & clear. Plus an apartment building with no debt but lots of income. Our credit scores are 775 & 780. No debt. Local bank got hung up on the apartment building leases forgetting we were applying for a HOME EQUITY LINE OF CREDIT for $75,000, less than the homes worth.

I opened a checking account and asked to have it tied to my charge card for overdraft purposes. The card was never linked and now I have over $400 in bank fees! The bank refuse to help me except to give me 108 dollars back. Poor customer service from "Client Services" online.

4 days, 6 CS reps, 3 supervisors... different answer to same question. Worst bank EVER! Worst than BOA!!

SunTrust online banking is absolutely horrible when you are trying to deposit a check. I've tried this on both my phone and my tablet and it never works. It will always freeze and say the service is unavailable. I'd rather save me a drive to the bank but it's worth it! On the other hand I love my tellers because they are so helpful and they do it in half the time that the app does. I would honestly hate for there to be no tellers.

I was a 15+ year customer of SunTrust. I have mortgages (not through SunTrust) on 3 different properties and 3 credit cards (not SunTrust). I've NEVER missed or was late with any mortgage or credit card payment. I went to apply for a $500 line of overdraft protection at SunTrust and a week later I get a letter saying that I was turned down because my credit score from Equifax was 240. Panicking, I logged onto Equifax, ran my free credit report and paid $7.95 for my credit score. As suspected, no late payments, no derogatory information, credit score of 750.

The ATM locked up when I put in $1300 cash. It showed no record of the transaction. The only ATM receipt it gave me was one that said it was an error. The local branch employees, although courteous, were unhelpful! That was all the $ I had! My family (wife & 3 kids) had to wait 10 days(!!) to get a temporary credit. After 10 days they credited my account. Now, two weeks AFTER the 10 days, they took $300 from my acct saying that they counted $1k, not $1300. I called SunTrust who said the ATM handler (Brink I believe), counts the money, not them and there's nothing they can do. My $ is basically stolen. My wife wants me to get a lawyer but I would imagine that $2k in lawyer fees makes the $300 obsolete. My account is barely a month old & the experience has been terrible!

Suntrust let 6 fraudulent debits come through my account and rip me off! The transactions were done almost four hours away from me, and they went and did repeat transactions close together. Suntrust finally caught the transactions, but after 6 of them, dang, I would have expected better than this. So I had to file a claim and now waiting to see if I get my money back, which they said would be 5-7 days. Well, I think they should put the money back right then, since it wasn't me and they noticed the activity strange as well! I mean what the heck! SO now, I am having to scramble to get money to put in the bank to cover this bs that should have never happened! I have been with suntrust, I think going on 4 years now, and this makes at least 5 times this has happened to me, all with my debit card numbers getting stolen!! I still have my debit card in my possession!!

Suntrust bank is not worthy of any consideration. They have fraudulently taken my pension money after stating that they would not. Replied to 0 times.

A few days - try 15 May! Even now at 14 June, I still cannot open the account as all the codes issued to me by Suntrust are rejected by Suntrust. Yes, Suntrust were notified of my ITIN on 14 May.

Please don't do business with Suntrust Bank!! They are horrible! They have no sense of customer service and deserve to be put out of business. They will treat you like **. I've been a Suntrust account holder with multiple business and personal accounts for several years with 10's of millions of dollars in transactions. When they recently charged us $250 for over draft charges that were very dubious, as we have incredible turnover of funds but on occasion with transfer or deposit check same day as withdrawals. So technically we were over drawn for an instant during the day and after you navigate the customer service voicemaill auto attendant hell for 10 minutes, the supervisor will tell you to not spend more then you have. That they already gave you a courtesy reversal and wont do it again and sorry we don't care enough about you to even consider reversing these charges.

First of all, I always begin to shop at the WalMart on Route 1792 in Sanford, Fl at 9 AM when our Retirement/Assisted Living bus drops our group off at this location. I need that Suntrust branch to open at 9 AM, not 9:30 AM, which is such an inconvenient time. Secondly, today I was so disappointed and disgusted to not be able to see my personal checking account postings from 5/14/14 until 6/2/14. This is unacceptable.

Customer service? How about customer disservice? Here's my story: My son, whose account is linked to mine, is in the Army stationed in South Korea. He called in early May to say his debit card was expiring at the end of the month and he thought he had his old address at school registered as his mailing address. He has no checks, only the debit card, and his pay check is direct deposited, so when the card expired he would have no access to money at all. I called Suntrust customer service(?) in early May. I told them the old address and changed it to my address. As the accounts were linked and I had all the info, everything went fine with changing the address. I explained his situation and that it was critical that I get the card ASAP so I could forward it to Korea before the end of the month.

We have been loyal Suntrust customer for more than 10 years. Earlier this month, someone went into our checking account and stole $4000 using an online transfer out of our account which we did not authorize. I noticed the first $2000 was taken and immediately went to the bank to tell them what happened and asked them to close my account immediately. I transferred all remaining money to a new account I opened that day. Two days later, the thief took another $2000 and when I called the bank, they told me it was because we had an equity line of credit. I was very upset since I spent over an hour at the bank, closing my account and telling them about the fraud. You would of thought they would of taken care of anything that would allowed more monies to be taken. This has happened almost one month ago and we only had been refunded $2000. Suntrust continues to come up with excuses why we have not received our full refund. Each time I call, they tell me more lies. Suntrust is a very bad business and does not care about its customers. Do not bank at Suntrust!!!!!

The Suntrust ATM in Safeway in Carney, Maryland shut down completely after it accepted my check for deposit. The machine shut down and kept the check but it was not credited to my account. This happened on 5/20/14. Today is 5/29/14. I am being told the ATM cannot be emptied for another week. I have no money because of Suntrust's ATM shut down error and they refuse to help me. I will be changing banks because they clearly do not care.

Signing up with Suntrust was easy enough. Staff on site were (mostly) reasonably courteous. But once you're a customer, it pretty much goes downhill quickly. Their ATMs, for example, only accept about half of the checks we deposit. For the rest, we have to go into the branch, wait in line, and deposit at the counter. They are aware of the problems with their ATMs but have no interest in fixing them. So what if customers have to waste time?

Blocked accounts without given reasons. No letter of the bank received.

I tried to transact Kickstarter.com. The bank did not tell me the card cannot exceed 5K. The card only accept small amounts. However, I got invoice from the Arrowhead in Kickstarter in Paypal. The Paypal is getting too strict and more policies cover the program. I tried to use my card transact 5K there and still not working. I waited another day. It never work. They told me I still have funds and my card is fine. Some places work and some places do not.

Suntrust collected monies from me each month for escrow to pay my homeowners insurance and county taxes. I found out in Oct 2013 that Suntrust neglected to pay my homeowners insurance in Sept. 2013. I called them and was assured they would send payment. The same day my ins. agent spoke to them and told them that a payment MUST be overnighted to avoid cancellation. Myself and my agent were assured that the matter would be taken care of right away. The next thing I know I am cancelled by Citizens Ins. for non payment. Suntrust NEVER made the payment in Oct. as promised. A new policy had to be written at a cost of $700 more than the renewal. My other mort. co. Bank of America also charged me $450 to place lender placed ins. for the month the ins. was lapsed. I also had to pay for a new house inspection. Now I find that the next insurance payment will be $200 more. So if Suntrust had paid my insurance on time it was $1450, the new policy was 2070 and next year it goes up to $2400.

My wife applied for a $10k Anything Loan via LightStream (owned by SunTrust). She has 775 FICO, ample checking and savings. Denied and asked for co-signer. Went elsewhere & got loan without question. Reps rude and less than helpful.

Well, first of all I have no clue if someone really reads what people complain here, because I didn't when I decided to open account with them. And of course learned my lesson hard way. I recently moved to Charlotte and then my bank doesn't have branch here so end up opening account with SunTrust Bank, at the beginning for few months it was OKAY. After few months, I guess they figure out when the money is coming and going, so my nightmare starts and there happy face. I get paid every 2 weeks and right before My paycheck hit the account, they start charging overdraft fee, which makes the account negative and then another overdraft fee cause of negative.

I had direct deposit with Crestar Bank later merge with Suntrust Bank. A written personal check was $640.00 cash to pay my rent and the bank had it like it was "insufficient" fund and I had direct deposit of federal check. I got a lawsuit from their attorney and asking to pay them the fund that I owe the bank. This is my rent money that I had to pay my landlord. I believe that the bank teller had something to do with it. I lost my apartment and the attorney got pay on a lies. I had pay the landlord and notices that the check that I written was stamp with "insufficient fund" when the fund were on the account at 12:00 p.m. I became homeless.

Act frozen! They paid 9 thousand dollars in unauthorized charges.

The Manager At this branch really needs to be fired or get some customer service training.

I had an account with Suntrust almost 5 years ago. I cancelled it due to poor customer service (tellers more interested in talking on the telephone for personal business while keeping a large line of customers waiting). Unfortunately, I had to deposit a check from, you guessed it, Sun"Trust" issued check (more like SunMistrust) to another much better bank. My bank held the check and then the check was returned due to Sun"trust" bank not honoring the check, due an utterly incompetent clerk (the kind that only Suntrust hires), that transcribed the issuer of the Suntrust account's name as the Middle name as the last name because??...

I opened my Suntrust account in 1997. I've been a loyal customer since. Earlier this week, I noticed an unauthorized charge to my account. This charge caused me to have overdraft fees applied to every other charge. Now, my account is way overdrawn. I called Sirius XM regarding the unauthorized charge. They agreed to refund me as this wasn't authorized. On my lunch break, I went to Suntrust on Cool Springs Blvd in Franklin, TN to discuss my situation. There was no one there but the bank tellers who couldn't help me. I was told to come back in 45 minutes or I could sit and wait. Really? A teller then advised me to go to the Mallory Ln branch in Franklin, TN for immediate assistance. You should always have coverage in every area. This was just like going to a fast food restaurant and they tell you that you have a 45 minute wait because the cook is on lunch.

I am beyond disappointed! All I want to do is access my car loan information online which has proven to be impossible. I spoke to 2 different representatives and Misty ** who apparently is a Manager. The 1st person: Sir, everything is all set! You will receive an email shortly to confirm your request (Never received anything). 2nd person: Sir, there is a mistake in the personal information you gave me, and therefore I cannot help you (The person did not let me repeat the information). How can these people be so incompetent. As a result, I will find another banking institution to take over my loan, and will strongly discouraged anyone who is considering banking with Suntrust.

Last year, I came into a little money, I was going to open up a CD account for $5K, instead I let them talk me into getting a SunTrust Credit Card. Well the person told me that I was just a few points shy of that but I could do a secure credit card with 0% interest for one year, they had a promotion going on then and transfer my other credit cards for a low cost and save on interest on them for the year and build up my credit to then apply the following year for a regular card. Well not, I have been charged interest ever since the conception of the card, they said it was keyed in wrong and they can't change it, but they could credit me the charges back.

I have been banking with Suntrust for over four years. Apparently loyalty does not matter to this bank. I had a joint checking account with an ex-boyfriend. When we broke up, he stole almost all of my money. I went into a Suntrust branch to close the account and was told I can't close it, and the only way to do so was if my ex died (awesome right?). I then opened up a new account with them and transferred the remainder of my money . I forgot to change over an automatic payment and it caused the old account to turn negative. Well, let's just say that every three days I was getting charged $36 for overdraft fees. This went on for almost three months. I got no phone calls- nothing.

I have been reviewing the comments from everyone that is upset with Suntrust. Try working for them. I was a top producer for the bank, and took great pride in my job. I was in customer service, so any of these issues you would have seen me. We are trained to get over as many clients into the offices, "cheeks in the seat". We were told to be "your banker" and sell you as much as we could. Offers come up on your profile, that we are required to sell you. Suntrust is a fee driven company, and with the new regulations placed on how fees can be assessed, the money makers are loans, credit cards, Investments, etc. But try getting a fee back, good luck.

Same thing happened to me... it is over 600 in overdraft fees. I would not have charged any of the charges if my available balance was a true indicator of what is really in my account. Due to the "lag" in the posting process, you have no true way of knowing your true available balance unless you keep paper records - what is the purpose of having an electronic system then? This is ridiculous. I have only had my account for less than a year, but I am moving my money elsewhere... I have not paid an over draft fee in years. Why are they doing this crap!?

We work for a check printing company and we see MANY fraudulent checking account orders pass through SunTrust Bank. It is as if they do not care for their customer's personal security and safety. When we call to let them know that one of their customer's financial information has been compromised, they are uncaring and not helpful in the least bit! MANY complaints about this bank and we see why.

I have been a Suntrust customer for 14 years. I am 64, disabled after two heart attacks. My sole source of income is social security payments of $2130 mo. After two years wait, I started getting medicare in 2007, lots of medical bills for that two years but I paid off all my doctor bills which was little by little each month. My current net worth is less than $10000.

When you walk into a Suntrust Bank and they see that you have any kind of money in any or your accounts they attempt to get you to use their Investment group (Suntrust Investments) to invest your funds. DO NOT TRUST THEM! They lie to you and invest your money in long term items so that you do not have the money available. They lie to you and tell you that you will make a nice return on your investment but you don't. I lost close to 7000.00 because of them. They lost money from the principal of what I gave them even though the lying Suntrust Investment adviser told me I would not. This bank is not to be trusted. Stay away from them at all costs and do not trust what any of them tell you. I will never trust them again. This bank is horrible and as I said please do not even use them. You can call them the Bernie ** of investing because they will make off with your money with no return for you.

About a week ago while at the teller's window, the teller surprised me by telling me that I had been "pre-approved" for a personal loan based on my long history at the bank. I have never taken out a loan for anything and have never had a credit card. I told her I wasn't interested just then but would think about it. Well this morning I thought I could use a little extra for Christmas since December turned out to be especially tight month for me with some unforeseen expenses. I own my own home which I inherited, have been at my job for 15 years and have lived at the same address for the same amount of time. I make a moderately good income and always pay my bills on time. I've always been proud of the fact that I didn't owe anyone anything and lived within my means. My motto has been that if I didn't have the cash for something, I must not need it. I am a very fiscally responsible person.

The branch manager at my local Suntrust asked if I was interested in a merchant account analysis based on my previous merchant statements. I said sure, and was told someone would contact me the next day. A week later, the lady finally called me (although I specifically asked her to email me as it would be easier for me given my work schedule) and was completely unaware of my situation or needs. I have banked with Suntrust for years and yet she didn't take the time to ask the manager anything about me so she could understand my business a bit. Anyway, after much wrangling with her, I gave her 2 statements, and it turns out that she couldn't offer me any better deal than what I was already getting. So, in short, the rates aren't very good and the communication is broken at best. Look elsewhere for a merchant account.

SunTrust Bank is now batch processing debit card charges and credit charges in a manner that allows them to take a single overdraft and turn it into multiple overdrafts as they do not process the charges on the day they occur and wait as much as 7 to 10 days to as I was told at the bank "Hard Post" against the account and always post the highest charge regardless of the date/time it came into the system and then post the lesser charges. This has resulted in what should have been a single Overdraft Charge of $36.00 due to the arrival of and Hard Posting of my Geico Insurance automatic payment which I was not aware that it was posting on a Sunday night when all the other charges they held back from the previous week did not post till after the Geico payment.