Consumer Complaints and Reviews
WF sold my loan. I didn't find out until I tried to make a payment to WF and they said my account was closed. I called Specialized to let them know I would be making payment. 2 days later an individual shows. Sneaks up to my home as my children and I are getting the groceries in through the front door. He literally walked up close to the door and he asks if I live here, and if the home is occupied at the same time trying to look inside my home even though my husband was trying to block him from him seemingly trying to get in. I felt like my privacy was completely violated. I'm wondering why there isn't a class action suit? We need to organize! This is not right.
My account was transferred to SLS early this year. Although I had been paying the house insurance since I purchased the home (with another lender), SLS on their own went on their own and escrowed my insurance. This caused my monthly mortgage to go up. I called a number of times, talked to different people who would then send me to another department, who then would send me to another customer rep, so on and so on. When I finally got hold of someone who sort of knew what they were talking about, I told them I needed this rectified. I sent them proof of the insurance policy and the current payment as it should have been and what I had signed for with the other company. SLS reported me late to the Credit Bureau and my score dropped by almost a hundred points from the mid 700 to the mid 600. All because they created this problem and I had to suffer the consequences.
I'm currently looking for a class action suit that I can join. I urge anyone who is with company to get out, sue them, do whatever it takes to break any relationship with this company. I do hope that the states or at least the feds are looking into their business practices and holds them accountable (hopefully someone will go to jail). Shut them down.
Again my escrow has increased to $115 per month because my taxes and insurance has gone up to a total of $503, between the tax and insurance, $102 on the insurance and $401 on the taxes. A $500 increase in escrow causes my mortgage to go up by $115 per month that will be a total of $1200 by the end of the twelve months, hum. Of course, when I called SLS to get an explanation I was treated like someone who cannot afford to make their payments and was told by one of the customer service rep Penny, that If I owe I am expected to pay back, she was very rude and nasty and also another that hung up on me that same day but I can't remember her name, but I guess this is how they are trained.
Paying what I owe wasn't the issue for me. I am paying my mortgage. The only thing is that my payments are being made towards the end of each month. If my mortgage increased I am going to want to know why especially in a cause where I am paying you double of what I owe. This company seems to be getting away with a lot of unfair act towards homeowners and nothing is being done about it. I believe that they are out to foreclosure on homes rather than to help, what a major scam. I would like to get SLS off my loan because I did not agree with them being my mortgage company. I never had this problem with Wells Fargo. Now that SLS took over it's a lot of stress and aggravations, due to them overcharging and increasing my mortgage and making it difficult for me to pay, which is their agenda. But they will not prevail in Jesus' name.
My loan was transferred to SLS this year and right away problems. They saying that I owe them 1,200 dollars from escrow when they just got it but no problem with the bank before them... But what I noticed is that my mom have them and she is always complaining about it, every month she has to call them 'cause they playing with her payments. We have to do something about it 'cause everything is wrong about them, I don't know what but it doesn't smell good... So now my mortgage payment went from 682 to 772 because they split the 1,200 in to a monthly payment of 90. I am not happy because I don't owe them anything. But what can we do?
We were flooded in August 2016 with thousands of others. It took 6 months to get an insurance payment from our flood insurance and when we got it, it was made payable to both Specialized Loan Servicing and us so we had to send it to them to get it endorsed so we could begin the work. They deposited it and now refuse to disburse the funds for us to repair our home. We have tried over and over trying to give them what they want to get our money so we can begin the work on our house but they keep trying to put obstacles in the way. The flood insurance company issued the check after a lot of adjusters and structural engineers and now we can't get Specialized Loan Servicing to release OUR money.
We have never been late on our payments and have excellent credit. We also only owe 40% of the value of our home. The check would pay half of this. We are at a loss to get Specialized to release our insurance money and they never answer their phones and send you to a third party "Insurance Claim Check" to communicate who has no phone contact information. You have to download requests and won't get a call back until 3-7 days later. The person calling doesn't know what to do with the claim and keeps telling you to send in more documents.
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SLS still has not caught up with my payments since my loan was transferred there in Jan 2017. Also I cannot log in on their website. The site doesn't even load up. So then when you call the phone number to make a payment they charge you 9.95. What a racket!!!
My home loan was moved (without my consent) to SLS on January 1, 2017. I have excellent credit and always pay my bills. It took me several weeks and several calls to even get an account number to pay my loan so it would not be late. I ended up having to make a payment online without even having any payment info from them to avoid being late. They tried to say that my homeowner's insurance had been cancelled, which it was not, and that they had put me on their insurance.
I got tired of the mess and went to my local bank and refinanced and got away from them. After loan had already been closed and I was no longer their customer, they changed my insurance payee to SLS without my consent. Additionally, they were taking some of my payment for escrow of taxes and insurance. That was never part of any loan agreement I signed. When my loan originated (not with them) I specifically made sure that taxes and insurance would not be escrowed. I pay my own taxes and insurance. They changed my loan without any signed agreement from me. Didn't think that was even legal.
I also had my loan sold to SLS and I'm not happy about a lot of things, especially their payment processes in general. For example, on-line payments are diverted to Western Union but when you print the payment confirmation, it says nothing about the payment being used to pay any kind of mortgage, much less an SLS Mortgage. It just says you handed over some money to Western Union, which essentially makes it a completely useless receipt. So, at any given time, SLS can simply turn around and claim that they never received any payments because they know you really don't have a useful paper trail that says so. To be fair, they haven't done this to me yet. But based on all the horror stories I've read so far about this shady company, I would not put this past them.
Also, a few months ago, my mortgage payment unexpectedly increased by over $200. When I called to complain, they said my property taxes had increased and there wasn't enough in escrow to cover it. I am still investigating if this is true or not. The Federal Trade Commission should really look into SLS' poor business practices. They seem to be getting away with too many unethical practices.
I bought my home in 2014 and WJ Bradley was the lender. They then apparently sold the loan to this company, SLS. First they raise my escrow impound account amount due and I never received the letter, so I was short by less than $40 a month for a few months. Once I realized what happened, I called them and they told me they had applied my August 2016 payment as an "extra principle payment" - I told them that I did not authorize them to do that, so to please make it a regular payment (this was on December 22, 2016) and I paid the $394 that I owed in late fees & additional escrow impound fees because of the adjustment to the escrow impound account that I didn't know had changed. They refuse to send me a payment coupon book or monthly statement.
I was assured that December 22 payment made me current. I called today, March 21, 2017 just to make sure I am showing as current as I have paid every payment either on time or early, and again I am told I am behind a month (even though my March 2017 payment cleared my bank on March 6). I have now been on hold for over 25 minutes waiting to speak with someone who can supposedly assist me. It's terrible how these companies get away with the attitude of "it's not our fault, we're not the lender, just a collection company" when you try to call SLS.
This company took over servicing my mortgage 5 months ago. Today I received a bill for an expected "escrow shortage". In looking over the paperwork I see they have been charging my escrow account for something called "subdiv maint" I do not live in a condo or a community where there is an HOA. When I called to request an explanation for the reason I am being charged this fee I was told it is a fee paid to my homeowner's association. When I told the representative that I didn't have an HOA he quickly switched off to a fee for trash pickup and maintenance in my neighborhood. This is already paid in my monthly sanitation fees directly to the city and there is no additional fee other than the one I pay bi-monthly.
I never received any kind of satisfactory answer so I called the city assessor's office to see if there was some new fee imposed by the city that I was unaware of. There wasn't. This company is charging me fees for something that doesn't even exist. I am too old to get into some kind of battle I can't win and will walk away from this mortgage without hesitation. Don't get involved with these people. Just don't.
My loans was given to these idiots SLS by Wells Fargo. They are very sloppy, unorganized and they don't respond. It's impossible to get a hold of them when I request help and now they want to take my home without even try to work out with me. I did call them and informed them of their problem. Arrogantly they told me "we are not a bank."
I am very angry with Wells Fargo. They are the one who cause this mess and brought me in SLS. My husband was laid off due to the closure of his employer for permanently and the stress of financial burden that his employer caused us took a big toll on his health that's he has cancer and won't be able to work. I am as his wife a care giver to him but I also have health issues. My physician want me to be admitted to the hospital because of the stress SLS wanting to take my home. I am ready for stroke of heart attack. I have uncontrolled high blood sugar, high blood pressure that medication doesn't work. SLS is causing my death??? I am not giving my home period.
I have been reading comments about Specialized Loan. My family is also a victim of this company. I also had a mortgage with Bank of America when all hell broke loose. We tried to do a loan modification. First it went thru, then no, they lost the paperwork, send more. We did everything right even paid but no checks were cashed, same story. This has been going on since 2009. Then in 2011 SLS started coming to my home handing me a letter to call them, we called same old thing. In 2014 they started foreclosure proceeding. We went mediation. Oh yes, we will send the papers. Guess what, nothing.
So we hired a lawyer and went to court. They offered money. When the judge called our case they called for a voluntary dismissal. Now three years later we receive a default letter. We have told SLS, "We have a lawyer call him." Their response is, "We don't need a lawyer we can do this in house." They come to my home, park down the street, sneak to the door, leave the note and run. My neighbor asked him, "Hey what are you doing?" They walk down the street taking pictures. They are rude. We contacted our lawyer. Now we wait. It doesn't seem right 8 yrs now if my husband wasn't disabled and we have been at this house for 22 yrs.
My loan was recently sold to this company. I wasn't provided with any information needed to make my payment, such as an account number. I had to call customer service several times to get the information I needed. On a positive note every customer service rep I spoke with was helpful. That merits one star. They also don't - like every other mortgage company I've ever worked with - automatically pay the property tax bill from the escrow account. You have to submit the bill to them and hope it gets paid.
I called to make a payment over the phone in January because it appeared my check was lost. I put stop payment on lost check and promptly made a payment over phone. Well they cashed the lost check 6 weeks later even though there was a stop payment and there was already a payment sent to them. My bank stop payment did not stop payment do an error of 94 cent amount. SO ASC still cashed the check even though I called to ensure they would not cash the check. They will not reverse the payment they are making me wait three weeks for return of payment... so guess what? They will not receive payment till I get my money back since they are at fault of double charging in one month, they should know better... I will also be making a complaint to the Better Business Bureau!!!
I have a new Mac, and I am UNABLE to access this website. Even the Apple techs could not get in "without a certificate." Finally, they helped me get in and I made my Feb payment. Now, I am attempting to go in and pay for March 1. AGAIN, I am UNABLE to get into the site. All I get is a blank page.
Last month "customer service" told me that "we have code issues b/c we cannot keep up with Apple technology." This is BS. They want you to pay by mail and then your payment will be lost or late. Why is this the ONLY website in the USA that will not let me in?? I am filing a formal complaint with the Federal Trade Commission in the morning. I am convinced that this company is purposely making it difficult for people to pay their mortgage in a timely manner.
Run if you are so unfortunate as to have your original loan sold to SLS! Only hope is that the loan is sold again to a reputable, respectable lender. Despite NEVER having made a delinquent mortgage payment over the course of many years, this crooked, despicable group calls and badgers about monthly loan payments until they are made. I've owned 10 homes - never have I experienced the nasty, predatory tactics of SLS. They shouldn't be allowed to be in business! Would give negative 10 "stars" if possible.
SLS took over my loan when I fell onto hard times and could no longer make the payments on my rental unit. They were extremely supportive and understanding with my situation and worked with me to modify my loan. The modification process was tough - lots of paperwork to gather and forms to fill out. My assigned rep helped me through it every step of the way and didn't judge me. She was always there to answer questions and give guidance. I know have the loan comfortably modified and am working toward rebuilding my credit. Thank you SLS!
This is the absolute worst company I have ever dealt with! Our loan got sold to SLS from Bank of America about two years ago. Since then, we have had nothing but problems with them. They will not send us a monthly statement, and just recently when we tried to make a payment on their website it got declined and sent back to our bank, this after negotiating with their representative on the phone for over an hour about how much we owed them. So freaking frustrating! Called back today and spoke with another representative who could not find record of our attempted payment (Naturally).
I submitted a request in writing for them to send us statements as we have no idea how much to pay them every month. We had been continuing to pay them $100 each month, and ended up getting a foreclosure notice in the mail from them. After today's unresolved call, we are waiting for a call back from a supervisor within 24 hours. I am going to file a complaint with Indiana's Attorney General and I would hope that anyone who has ever dealt with this company would file one in their state also. I will never do business with bank of America again because they sold our loan to this piece of ** company. We are going to refinance as quick as we can in order to get rid of SLS! Stand up to these idiots!
At some point several years back SLS aka Specialized Loan solicited me for a 2nd Loan through them. I stupidly accepted their offer and did not realize the bait and switch. AT NO TIME DID I SOLICIT SLS!! I already had a primary loan through another company. SLS really did not indicate to me at the time HOW THIS LOAN WOULD GO UP & WHEN... I guess I was stupid, but I really did not understand what was going on... Then when the larger amount through Specialized started to appear within the last month or two I did not realize until the larger amount of SLS started to be withdrawn from my checking account. And the current SLS was a lot larger. P.S. I could not find my order number online. CAN YOU PLEASE SEND IT AGAIN?? I am **.
I'm writing this today in complete frustration and concerns for potential customers. My family has been working with this horrible company for over a year now. This company has received several required docs on 3 different occasions with all being documented they have received. These docs were in relation to having the rights to inquire about loan details so we can continue to keep up with our responsibility. As of the month of January they have been persistent on not receiving the important paper work.
It has been very strange as if this people are truly playing games with the person who has the rights to the property and she is elderly. Now we have hired an attorney to go after this company because we have built a case and will be presenting it soon. After being told by several law firms that this company and their staff members have develop a bad reputation I now understand why. I have never experienced this kind of treatment especially when they have been receiving this family's payments on the loan. Just horrible and unprofessional. Would not recommend them even to a 3rd world country to do a charity event. No trust and bad service ladies and gents!!!
My original loan was sold to SLS. I've had them for about two years. In those two years I've made all my payments on time with the exception of one. That one was mailed on the 10th of the month but somehow didn't make it from Oregon to Colorado in 6 days. When I called to ask them to waive the late fee considering I'd never been late, they were extremely rude but did relent, although I was told it was a one-time exception and they would never do it again. I want to stress that none of my payments were NOT received by SLS.
Recently, I retired and took money out of my retirement to pay off my mortgage. I wrote a check for the balance of my account and sent it in the usual envelope. Again, I stress, I have never had any of my payments not arrived at SLS. You guessed it. It's been 2 weeks since I sent the check and the amount has still not been withdrawn from my account. Now, unsurprisingly, I get a letter from SLS saying my account is overdue and they've sent my account to a collection agency! Really?! These people are crooks. They are so petty that they lie about not receiving my payment closing out my account, just so they can collect less than $30. I know nobody has a choice of companies that their original mortgage company sells their loan to, but if you have a choice stay as far away from SLS as you possibly can. They are liars and swindlers and should be investigated and closed by the powers-that-be.
My mortgage was sold to SLS December 2016. I have made each payment as I have always done with BOA but am getting letters that I am delinquent... really. Then the very next day I got a letter that I am past due $3571.51!!! I call and get the reps reading from a script and cannot answer my questions. I was told by BOA that they cannot do any of this by law for 60 days. As I read it makes me physically ill. My credit was excellent in December but I can determine by these posts that I am doomed. How do we get a class action lawsuit against this company before we all are ruined? I cannot get away from them because my house is underwater, if you will. I am so afraid because it is obvious one of us cannot fight this company that seems to be out to destroy honest people. I am keeping the letters and my checks hoping to be able to prove my worth even though I am not optimistic. When you are right, it's difficult to prove.
January 2016 SLS took over my home loan, during the transfer between banks they lost 2 previous cash payments. I assisted them by faxing over the receipts numerous times, finally I spent 2 ½ hours in Chase bank for them to finally get the transaction correct. 2 other payments were my oversight. February 2016, I went to the bank to withdraw 2 monthly payments. I had a pre-written stamped envelope with SLS’s name on the envelope. The teller noticed the envelope and asked if I'm going to use the money to make a mortgage payment, I said yes. She said, "you'll have to buy 4 money orders." I said that’s ok, this way I know it's paid. She said, "you can set up direct payment from our bank to their bank which is safe and inexpensive." She ran over to the service manager, brought him to the window, he then escorted me to his office.
The manager personally set up, the direct account from Capital Bank to SLS bank and the payment was successfully sent. He instructed me how to do it, on my return home I check everything was fine. SLS bank, a green check box popped up stating the payment was accepted. In essence twice that day their computer system stated that the payment was accepted. For years my other mortgage payment has an automatic bank deduction which runs smoothly. I'm thinking "good I’ll have no late payments." Around the 26-27th of February 2016 SLS customer Agent called asking for 4 payments, I informed him that 2 cash payments are being investigated and 2 automatic deduction was given to them from Capital One bank on February 8, 2016. I had to inform him to please check his system as all payments were made. He apologized saying yes, on the next page he see, that the cash payments are under investigation,
They’re having a bit of a problem with their system. However 2 payments are still outstanding, I asked him to look at 2/8/2016 to find the other 2 deposits. He informed me that the direct deposit was received by SLS, but it was rejected by the system. I asked for what reason, he was unable to explain why the system rejected it. However it was returned to Capital Bank. He’s now calling to accept the payment. Knowing the payments were made, I never checked again. Unknown to me for days the money was in my account, some of it was used to pay the high heating bill. Coming up with the full amount at the end of the month was a great struggle incurring an additional late fee. From February to October we struggled because the 2 payments were not accepted in February. I am writing this letter asking for consideration in the late fees which is now $683.07.
In essence each monthly payment were made on time, but the 2 payments racked up a high interest rate. January 2017 payment SLS calculated the total payment, which includes the principle of $981.22 and all the late fee of $683.07 into a high monthly payment again. November 11, 2016 I first received a letter with outrageous figures, which I did not understand, I called to inquire. First I got Matthew, into the conversation we got disconnected, I called back and got Michael, and into the conversation again we got disconnected.
By the 3 time I was fuming, I got Angie. Finally we had a full conversation. I got her I.D. # and asked for an explanation of the charges, she explained the late fees to me. I informed her that it occurred when they returned the deposit in February, unknown to me as the source of the problem. She said she’ll request an investigation asking me to call back 11/25/2016 which was the day after Thanksgiving. I called the 1 800 number 10 times no one answered my call.
It may be accidental however, I noticed it’s difficult to get through to SLS after a monthly payment is made early before the 16th, but very easy to get through when the payment has not been made before the 16th of each month. Meaning that the telephone is programmed to direct you to make a payment not to speak to a live representative. Saturday January 14, 2017, which is a weekend, the office is closed, no one can make a payment except through, Western Union for a fee of $9.99 or on the 16th of the month for FREE or 4 days after the 16th. Monday being a holiday, they may be closed, meaning that most payments would incur a fee. I know most banks would honor the holiday, I now have to see how SLS handles these 3 days. SLS mortgage system is filled with flaws which puts customers in a very precarious position where late fees escalate to benefit SLS. The system is not easy neither is it user-friendly.
From the start of business, SLS computer system was flawed, malfunctioning at customer’s expense. In my case you cannot accept my payment, for days making me believe all is well with the payment, 4 days later reject it; only to notify me 17 days later that the account is delinquent by 4 payment. The manager at Capital on Bank inquired about the account, they informed him, they had a problem and it’s being taken care of. Normally in most establishments an email notification would inform you of the error, I had nothing to pre-warm me of the pending danger.
On the first day of business, I’m going to ask to speak to a Supervisor asking for consideration in the fee, my intent was not to deceive SLS, especially since each month after February payments were made on time. The problem stemmed from SLS flawed computer system which rejected my payments in February; without having the capability to immediately inform me of errors which banks do, plus they never informed me that the automatic withdrawal failed. I know they are trying to correct their errors but at my expense. I would respect your advice in this matter.
I am fairly new to SLS, but have been experiencing the same problems as others who have written reviews. I accepted the loan modification which has since changed payment amount due seemingly because of escrow fees. I was told this when I called due to trying to make payment online and by phone and was unable to do so. I asked when I was going to be notified of the change in the payment amount and was told that I would get this in writing within a few days. It's been a week and I have as yet to receive any information.
I also asked how the dollar amount of the modification could be changed after an agreement had been made, but never received a decent answer. I was told that there was a $135.00 fee for accepting the modification. They also couldn't tell me why I wasn't informed of that. I had to insist that they at least take the amount I originally signed up for as a payment because I didn't want it to be late. They told me I had a 15 day grace period to make payment, but I didn't want to take that chance. I have been unable to reach the person working on my loan and have repeatedly talked to someone else (after being put on hold forever). After reading these reviews, I am terrified. How do you go about filing a class action lawsuit? I'd rather start now than to get involved in the nightmare everyone else has described.
If your loan gets transferred to these people try and run as far and as fast as you can from this company. Nothing but lies spill out of their mouths. Very unethical. Our loan got transferred from Citifinancial over to SLS. It's in my husband's name but I (wife) handle the financial affairs in the house. So I get them on the phone and have hubby on the phone also to confirm anything that goes on. I can take care of it since he is working out of town and works longer hours than these jackwagons.
They tell us no problem, they are putting me on the account to be able to take care of business. Well without our consent they were automatically withdrawing funds from our bank account like what we had set up with Citifinancial. We never authorized or signed any paper allowing them to do this. I call in to tell them to stop this and they tell me they can't. Only my husband can do it. (We had biweekly payments set up.) Then they proceed to tell me that they don't do biweekly payments, so I ask them, "If y'all don't do it then why are y'all withdrawing every other week from our account.?"
So once again have to have hubby take time from work to call these people to get the automatic withdrawal taken off. He tells them, "Send us a monthly statement in the mail or a payment booklet." They say no problem, they can do that. We have yet to see anything in the mail and it's been 3 weeks now. My advice is if you can get the hell away from these people as fast as you can.
My loan was unfortunately sold to this company by another loan servicing company without me knowing. Since my loan was transferred to them, they have reported a negative credit score for me for late payment which happened during the transition process. In spite of legitimate reasons and filing appeals twice citing mistakes on their part, they ignored the appeal and stick to their position. I would plead with everyone if you have a choice of rejecting loan with this company, by all means. They also have a rude and unhelpful staff.
Had my 1st experience with SLS today when I started receiving calls that I had not made my December payment. The loan was just sold by Bank of America; they said they had lost the information about my authority to speak on behalf of my husband, and they said they needed his authorization. So, I figured OK, I will fax them proof of payment to their manager, and I received another call.
When I called and told them I had faxed proof of receipt of B of A payment, they said it was being reviewed. That's when my husband got on the phone and told them if they needed to speak to anyone, it should be me. When they identified me by name, I thought they said they did not have any of the info from B of A? Is someone lying? Here's the low down: they are owned by a company by the name of Computer Share, but the head of SLS is John Beggins. I hope the BBB know him on a first name basis; if not, they will now.
I would never choose to work with this mortgage company. The customer service has been awful since the day my mortgage was transferred to them. My payments are made perfectly on time every month. Every year I have to call and fight with them that my HOA covers individual homeowners. It states it on the master policy which they have acknowledged time and time again having a copy. I hang up with them promising it is taken care of and cleared and then yet again, I get a bill in the mail for some exorbitantly priced policy they are forcing me to obtain.
Our loan was sold to SLS (this is the worst company I have ever dealt with) by Bank of America (one of the best I have ever dealt with). However, I wish BOA never sold our loan as we have been in a nightmare ever since! First, we had been paying additional principal monthly ahead of the due date in order to pay down the outstanding balance. It took about 6 months of constant calling to SLS to apply the additional principal. They kept telling us that we were in default for paying additional principal ahead of the due date. After escalating to the several managers, they fixed it as they now debit the amount from our checking account on the due date.
Now we are struggling again as we have written several letters to them, made several calls to them to remove the PMI. Our account has been in good standing from day one. We owe over 63% of the equity in the house and they have refused to remove the PMI. They continue to charge the PMI. 3 months ago, they doubled the charge of the PMI instead of removing it. As of now, that has not been fixed. This organization should be investigated.
I'm not going to tell anyone here anything new about SLS, except don't die with one of their loans. I am the Executor of my Mother's Estate, and they have been a nightmare for me to deal with in my time of grief. Please don't subject your family to them. The first step was to send them my Mother's Living Trust that included a Durable Power of Attorney for me to handle her real estate matters. They lost this sixty page document five separate times, and I had to send it to them over and over again. It took four months for them to successfully recognize me as the Executor, so I could at least talk to them about the loan.
At some point in the process, the loan adjusted from a HELOC to a conventional loan. I received a letter telling me it would adjust, but, no info on what the new payment would be. Then, they stopped sending me statements. When I called and asked where the statements were, they claimed they had never in the history of the loan ever sent out statements. I told them I was looking at a file filled with statements from them. They basically explained to me that I was lying about what was right in front of me. I asked to speak with a Supervisor and the CSR would not transfer me. I hung up and got another person who did send me to a Supervisor, who still refused to start sending statements out again. I asked what I should do about knowing what the amount of the payment was, and they said that was basically my problem.
So, guess what I did? I sent them a check and paid off the loan, with a letter explaining that my Mother had two loans one with Bank of America, and another with SLS and that I thought BofA was going to be the nightmare to work with, but, I was wrong. They could have made thousands of more in interest as we were settling the estate, but, I couldn't stand to pay them another penny. If you think they jerk you around, just wait until your family has to deal with them after you die. They are awful.
Specialized Loan Servicing Company Profile
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- Specialized Loan Servicing