Specialized Loan Servicing Reviews

So, I've never been late on my mortgage payments and my loan was transferred to SLS. I received notification late and when I went to my old loan company United Mortgage they instructed me that it had been given to SLS. SLS has to be the most incompetent scheming company I've ever had to deal with in my lifetime. Every month to make a payment I have to go through giving route number, account number all over again through a Western Union payment option! The account is never updated and I never receive notification about my monthly payment alert like all the other banks and loan companies.

Was told by my old mortgage company that my loan was going to transfer to SLS. I called SLS for an account number and they said I don't have an account with them. Why does these people sound so "I don't know" attitude. I try to set up an account on-line and still "I don't have a account with you". Is anybody else having a issue with setting up with this company. I'm don't want my credit to get screwed up.

I have paid them 2397 monthly since 2014 and now they gave my loan to Bank of America NA which in 2 month raised my loan to 2522.77. Shameful! I am desperate.

Unable to get a payment history from this company. I have been sending extra money each month. Jan I was late making a payment and now my credit is all messed up. Sending extra money for a couple of years doesn't mean a thing. No compassion.

2014 we finalize our BK13 to stripped the second mortgage original green point mortgage now SLS. As soon as we're done on our BK13, they keep sending us bill after bills, so I complain to my attorney that they keep harassing us with the bills the loan has been stripped from bankruptcy. So I call my attorney to let him know what's going on. My attorney told us that they violating the bankruptcy law. So he contact them and talk to them. And the bills stop. One year and half later here we go again. They start sending bill again and threatening. I don't know what to do. Can I sue them for violating law.

I never write reviews, however, I feel duty bound to warn others about this company. If your loan has been assigned to SLS do not try to work with them; they will con you into thinking they are willing to modify your loan. Do whatever it takes to refinance immediately as SLS will destroy your credit. SLS will not apply your payments to the loan; instead they create a holding account. They will request voluminous amounts of information: SLS has its "system" set up so that any information you send in will "time out" and fall out of the its database. If you are going through the hell of dealing with SLS send all information in again no matter how many times you have done it before.

My loan was transferred to SLS. They said I didn't have insurance so they bought insurance and now want me to pay. My agent talked to them 3 times and sent material. No one there said they needed any additional information. Now they buy insurance at 5 times the cost of what I paid and want me to pay. I called and the lady hung up. I know they are screwing their customers by buying this so called insurance. I am sure they make a ton of money off it. Anyone else with the same problem?

My loan was transferred to SLS in February, and I immediately set up my automatic ACH payment. I received a notice in the mail confirming the account and routing information. Today, in the mail, I receive SIX notifications that my mortgage is past due and paperwork to complete for a foreclosure prevention program. I call and speak to a rep who says that because my February payment wasn't received, they CANCELLED MY ACH PAYMENTS. "I'm sorry", and why wasn't I called or emailed, rather than receiving SIX notices in the mail in one day? Because they don't use email she tells me and they didn't have a phone number for me, "Ok, here's my phone number". She tells me it will be used for an automated call to call and tell me I need to call them back because something is wrong with my loan.

In December of 2016 SLS took over my mortgage. Also in December 2016 I lost my husband of 47 yrs. Then I got a payment notice my mortgage for March doubling my mortgage. I have been calling them ever since. I have never been treated so rudely in my life. I have explained to them my home is tax exempt because my husband was a disabled Vietnam vet who died of those disabilities. We are not required to pay property taxes. They refuse to admit their error. They even claim they called my tax office and claim they told them I pay taxes but said they were told the amt was 3 000 more than it would be.

I am have some major issues with this company SLS Specialized Loan Servicing. Wells Fargo transferred my loan to them in December of 2015. Three years ago my loan was modified through NACA with an affordable monthly payment. It was increased by Wells Fargo in May or June of last year by $50.00 because they claimed the insurance was increased, but I was still able to make my payments, never missed a month in the last three and a half years. Now they transferred the loan to SLS and this company after three months increased my monthly payment to almost $350.00 more per month, claiming there is an escrow shortage. I am confused as to what escrow shortage that would cause my mortgage payment to increased so much when my taxes and insurance are included in the monthly payment.

My loan was transferred to them. I did not get any information from them how to set up the account. I called them (was on hold for more than one hour). They want to charge $9.95 for each payment. The auto payment option is not working - the website page is not found. They are running a scam. Also they did not pay my house insurance company. I had to send a separate check even though I am paying every month for it in my escrow account. By far the worst company and we as customers cannot do anything. I am not sure how they are allowed to get away with this crap and why loans are being transferred to them.

This servicing company is the most callous, incompetent, and negligent company I have ever had the displeasure of working with. They lose documentation, contrive requirements, will pawn you from department to department and then cite their self-imposed 30 day processing times. You will be convinced that this company exists for the sole purpose of wasting your time. Thankfully I only have to deal with them for a vacant lot loan, but if this were my primary residence they were servicing, I couldn't sleep at night. Shame on you SLS, you are a disgrace!

After waiting a month to hear a response from SLS about adding my Homeowners Insurance policy to my Escrow Account, I am now on the telephone waiting for the "main office". I have been on hold for almost 30 minutes. The two prior women who eventually picked up during this phone call were in the "wrong department to help" me. This type of NON-service makes my blood boil. They want you to just get tired of waiting & hang up. Also, their information about my policy, which I was able to hear in their "press-this-button-for-that" system tells me that my policy doesn't expire until Feb. 2017, but my insurance agent has already confirmed that this is incorrect. This is absolutely unacceptable. This company & its invisible workers are poster children for what is wrong in this country -- no pride in doing a job well done!

WE SHOULD ALL GET TOGETHER AND TAKE THESE THIEVES TO COURT!!! My loan was also sold from other banking thieves BB&T, which was just as bad as SLS. To spare you my whole experience with these thieves would take over a year of more lies, headaches, and sleepless nights. I wonder how they sleep at night. Oh yeah, thieves slink in the night. There is absolutely no working with these thieves (I can't even say people, because they are not human.). No one will ever step up and fix the mistakes they make, they are just shoved back onto us until the homes we have been paying on for 15 years are stolen from us. How do they get away with this crap!! We should have some rights as people against blood sucking, dishonest, leeches!!

I have a 2nd Mortgage with SPECIALIZED LOAN SERVICING, and I was paying the amount they sent me a statement for every month. Then I began to realize that they had set up the 2nd so that, even though you pay what is on the Monthly Statement every month... my Loan was never going down. They are very sneaky. So now I get some paperwork from them that says I have to pay off the Loan by such and such date which is a couple of months from now and this loan is not small. They never mentioned this to me before. I am a very Conscientious person, and I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY. Please be very cautious if you decide to use this company for a 2nd mortgage. I am making plans to pay mine off now because of their poor quality of disclosure and really letting people know what they are doing up front.

Nothing but problems with this company since I was transferred from Bank of America to Specialized Loan Servicing, LLC beginning of 2014. They didn't pay my Insurance. I was unaware until my Homeowners company called me. When I called, the representative insisted I was not paying insurance through escrow. Which has always been included since 1988. I requested a review 3 times. After that I was told I had a shortage of $839.00. Looking at my Jan. statement it shows I had $1326 in escrow. Talking to a representative is a waste.

I received a formal letter from SLS explaining their protocols. Although I am not happy with their response, I will live it. I consider this specific complaint resolved. The transfer of my account from ASC could have been much smoother, but it is, what it is and I look forward to a more palatable relationship with SLS.

My mortgage loan was sold to SLS. Initially they were very helpful (for the first phone call). Since then, it's been a constant struggle. My escrow was increased and I have contacted them to get it adjusted and asked for a copy of the escrow analysis. I have never received it. When I try to make my payment with their Western Union Service, it won't allow me to pay the amount I need to... It's a higher amount (two months of house payment instead of one). I can never access their website, let alone make a payment on their site. Very unhappy with this company.

I won't go into the gory details. My mortgage was sold to SLS last year. I spent hours on the phone with them, trying to get them to understand that my mortgage was sold to them and that they needed to process my payment. They returned THREE payments to me in different months because they couldn't figure out how to process them. So, so frustrated. And the punks they have working there are doing them no favors.

Made payment, received confirmation. Never delinquent. I called THEM because the payment had not posted in my bank account. Was told, "Your payment has posted and you are current. Probably a delay from the holidays". I received notification from my credit monitoring TODAY that I have been reported 30 days delinquent. I have both email and postal confirmation of payments. Filed credit dispute and CFPB complaint. They need to be thrown UNDER the jail! Thieves.

Have tried to submit loan modification since 2012. It is now 2016. Every time I call they tell me they are requesting more documents. By the time they receive extra documents they tell me time period has ended and I need to start over. House has gotten taken away from me and all they say is "we can't do anything". Sorry for anyone that has to deal with this company.

This is by far the worst company I have ever had to deal with. My loan got transferred to them from OneWest Bank in June 2014 and my HELOC in April of 2015. I have had nothing but problems with them from the get-go. I never got a welcome package from them... either time. If it wasn't for OneWest notifying us of the transfer I would have never known. My payment on the HELOC went up $356 a month. Before this I tried to refinance both loans into one but wasn't successful. We were unable to afford the payment on the second and we have been working on the modification since Nov. 1, 2015 and have gotten nothing but a runaround.

I can't even begin to describe how bad I was treated by this company. From the representative eating over the phone while talking to me, to me being refused when I asked to speak to a supervisor. My advice to anyone who has had an issue with this company is to submit a complaint to the Consumer Financial Protection Bureau (CFPB) at http://www.consumerfinance.gov. They are a fairly new division of the government that monitors the practices of finance companies. They will contact the company on your behalf regarding your complaint. The company (SLS) is then required to respond to the complaint within 15 days and resolve the issue within 60 days. I have submitted my complaint and then got a formal letter from SLS stating they are working on the issue. All of the complaints submitted are then posted publicly on the CFPB website and stay on their records permanently. If enough of us complain, then our voice will be heard.

My loan was sold to sls by bank of america. I have been trying to modify the loan. They are the worst company to deal with. I send everything they say papers are missing. Its their back office not loading the documents. Now I have a sale date and they will take my house when they told me you have to be 1 year behind before we can modify. How do you catch up when that happens? They didn't help at all. They are very hard to deal with and the people you talk to are so rude. Don't ever believe there is help out there. There isn't. All I wanted was an affordable payment.

SLS cannot seem to get it right. I did not realize that Cash Call was going to sell my loan to SLS. I would not recommend them as a good loan servicing company. They do not apply funds, they suspend funds. They report negative activity to credit agencies when it is their fault. Stay away from them. You will be much happier. Shame on Cash Call.

I have been a homeowner and rental property owner for many years. SLS is by far the worst loan servicing company I have ever dealt with. It is almost impossible for them to apply a loan payment correctly. I have always paid additional principal prior to this loan being sold to SLS. SLS continues to either advance the loan due date or apply the additional principal to INTEREST. I have been talking to them for over fours months now and have sent several certified letters, each contact says they will make the correction but it never happens or they do part and not the entire correction.

This company received my loan from Bank of America in December, 2013. Unfortunately, the transfer of documents and payment data did not transfer smoothly. I have spent a lengthy amount of time, on hold, on the phone, creating and reviewing documents, copying the documents and sending the documents to SLS REPEATEDLY, and they either say that they have not received the documents, or that they are in review. They are a payment behind in crediting my loan payoff. At this rate, my hours and hours of work to gather information to prove the accuracy of payments in order to correct the error is almost worth the loan payment itself.

My husband recently applied for home remodication loan with NACA and was referred to his home loan SLS to complete an application. He has given all information and constantly been given the runaround telling him they did not receive documents only to allow previous documents to expire. Calls not being returned so forms are allowed to expire. It has been six months since he first applied with no resolution. This process has been a nightmare. And each time he calls he speak to a different person and another items is always added that he didn't know was needed.

In Feb. 2015 I refinanced my home through Cash Call Mortgage Lender for $281,000. Subsequent to this, the note was purchased by Fannie Mae and servicing was initially provided by Impac Mortgage Note Servicing Division. The first payment was due 4/1/15 and Impac serviced the note through 6/30/15. For some unexplained reason when I reviewed my payment history online, $83,000 had been added to the principal. It is obvious that something was wrong as the note and all my docs clearly show the borrowed amount as $281,000; Even Impac Mortgage account history shows the initial $281,000 as well as the addition of the $83,000 about 2 weeks later.

If you find yourself in the grasp of these scums, REFI. SO many unpleasant experiences with people who couldn't speak ENGLISH. Just re-fi'd with Quicken (recommended). SLS will be paid off THIS MONDAY. Spoke to a supervisor named "Felix" who was a jerk. They have now robo-called me at least a dozen times and sent 3 threatening snails after I am now late by ONE WEEK. ICK!!

I've have my mortgage service by BAC, Citi, Wachovia, Wells Fargo, etc, but recently my loan servicing was transferred to SLS. They are the worst of the bunch. Their website is horrible. I recently enrolled in their automated payment and the confirmation I got sounded like I've not paid my mortgage in time. The language in the confirmation letter was horrible.

Before I had this loan my loans were constantly being sold. And out of several banks this has to be the worst one of them all. Their online payment system is horrible. I emailed them to let them know that my insurance payment was due in 3 days and it hasn't been paid. Then I get a call from insurance company 5 days later saying I have no insurance because it wasn't paid. They changed the terms of how much insurance I need on the house. Didn't tell me sent me to collection. I call insurance company, they said "no problem we can fix that." So it took 1 call why would it go to collections. This company offers no services of any sort unless you're trying to unload your debt. I would not recommend this company to anyone and Fannie Mae should really think twice about allowing them to service their mortgages.

My loan was recently sold to SLS and just like everyone else who has written here, SLS claims they never received my payment. This company is a sham. SLS has no intention of resolving your problem and they have no intention of finding your money. Document, document, document. Notify every federal agency under the sun and file a complaint. Write your Congressperson. Retain an attorney if you have to. And re-finance as fast as you can.

SLS has failed to post a cash wire payment for over 21 days and is using this to show my note is past due.

Mortgage was sold to SLS from Bank of America (not by choice). I do not receive monthly notices, although I have called several times requesting one. All payments have been made; I received a six month printout from Bank of America showing payments. Have called several times asking payoff and cannot for some reason be given an amount. Said someone would call back with info and no one has either time. Was transferred at least 4 times to different depts and still no help. Said they cannot give amount on phone, I will have to send request in writing although the last time I was on the phone with my lawyer as well (three way conference call).

My mortgage was transferred from CMC to SLS and now I have been called to tell me my payment is overdue. As I spoke to the female representative, who sounded young, spoke too fast and was semi-rude, (and did I hear her talking to children in the background?) I went to my bank online where it showed the payment had been sent on 10/1 and the previous payment in Sept had also been paid. Sept was the first month. I was an SLS customer. The representative wanted me to pay over the phone but would kindly waive the $9.95 Western Union Fee. I got her to slow down, stop and called back to have another rep say, "Oh you paid by 'bill pay'?" Bill Pay? She would make a note of it. Hoping I can find another company to take my mortgage. I don't trust this one to pay my home owner's insurance and taxes from the equity.

I've been in my house for 15 years, was never late with payments until I got with this company. My loan was sold to this company in December 2014, since then I've been having problems. I get this statement saying that I owed $2000 in late fees or my house will go into foreclosure!! I was told that payments weren't received (which I had bank statements to prove that they were paid but instead this company said that they were not.) I offered to make partial payment but they wouldn't allow me to make payments which went on for 4 months. So now the bill went up to $6000. In order to keep my house I'm having to pay a repayment plan of $1121. This is ridiculous!!! We went 3 months trying to get paperwork in and every time I faxed things I would have to call to make sure if they would have it. They would say that they didn't get it and this went on for weeks.

I had a credit account with Morgan Stanley based upon my investments, not a mortgage. Morgan Stanley sold my account to SLS. I use this account strictly to pay my kids' college tuition. When SLS took over the account, it became linked to my home which was free and clear. I immediately received a letter stating the account was frozen. I had already written a tuition check to my son’s college. I called immediately to find out why the frozen account. I was told that SLS had been receiving many calls from people like me whose accounts had been frozen by mistake that letters were sent out by accident and that my account was OK and the check to my son’s college would be honored. It was honored.

First they sent me no information after my account was transferred to them for servicing purposes. I had to call and request information after receiving a notice from my previous servicing company. When they finally sent me information it was not about how to get set up on their website to make payments or anything regarding my loan. The purpose of the letter they sent me was to tell me that unless I mailed the letter back to them there would be no restrictions on who they shared my information with. Since they did not send a return envelope for me to mail the letter back to them it cost me the price of postage to prohibit them from selling and sharing my personal information with whomever they choose. This company has very poor communication and business practices. I am very unhappy with my mortgage company for doing business with SLS.

I had the exact same experience as others. My loan was on auto draft when it was sold to SLS and I was never notified. By the time I realized they owned the loan, they had already posted a negative mark on my credit. I am now unable to purchase a home because of this. I would be willing to join a class action suit against them.

I have had the worst time with this company. They do not value their customers and instead put them off in hopes they can make some money on the excess time by not answering questions, not reading correspondence properly and keeping up the postponement on actions they should be taking. I suggest everyone, I have read a lot of others have the same complaints, put in your complaints to CFPB - the federal company that handles these problems. You can access C.F.P.B. by putting it in Yahoo, or any other search engine. Won't any federal agency take a look at the farce in customer service this company is serving up to its customers?? It is not easy to change mortgage companies, so they have a "prisoner" customer base-people unable to change without a loss in time and money.

SLS, who would not take anything less than the full amount of the E*TRADE balloon payment due in February, called the week to ask if I could offer a settlement! It took the threat of having the loan dribbled out over 5 years to get them to take $16,000 (which is coming from a lump-sum settlement of my pension account with a former employer) right away.

I have been switched to this company when my loan was sold in May. Ever since they got my account, I keep getting inaccurate statements monthly, stating that I don't have the proper insurance, which I do have and have verified with them several times already, but it doesn't seem to matter. Each month, I have to take the time to call and speak with a representative, they have to review the file, which takes about ten minutes, then comes back on the phone and tells me there is a zero balance, and that it's their fault. That doesn't matter what they SAY! I want to have a zero balance on the statement reinsurance that I don't need from them. They are trying to charge me an additional $1800!

Ten thousand dollars were misdirected by me to a closed account at SLS. Almost one month later my funds have not been returned, despite many telephone calls and many promises. And, they refuse to let me speak to someone in the "cash" department who I'm told are in the "process" of returning the funds. Beware of this company. They are at best incompetent; at worst dishonest.

This company by far has exhibited the worst customer service of any organization I have ever dealt. The number of horrible experiences I have had with this company are countless but to summarize I will say this: A member of management is never available to talk to you. Don't trouble yourself in leaving contact information. They will not call you back.

Wasn't my choice to go with SLS. My mortgage was sold. What a group of incompetent customer service representatives. Passing the buck. "Escrow Dept error..." Even have a dept that is called executive services, yet they don't answer other dept questions. If you have a choice, DON'T choose SLS. Horrific!

This hack job company bought my town home loan when I started to rent it out due to moving to my new house. Months later, I received a check in the mail from them stating that they "miscalculated" my escrow payments and I had a surplus. No explanation was given, so I just figured my taxes had gone down. I just found out that my taxes did not go down, but they had stopped paying my homeowners insurance out of the escrow account, which had been done in the previous loan... I found this out due to the insurance cancellation notice I just received from my insurance company.

About three years ago my wife was trying to get a loan modification through the HARP. Every time she would get close to finish it the person she was working with would move, quit, transfer, promoted or something and she would have to start all over with someone new. This happen at 4 times I know of. Then the worst thing happen. My wife pass away.

On July 1, 2015 SLS purchased my mortgage loan from Impac Mortgage. I paid July mortgage with autodraft. But, Specialized Loan Servicing claimed they never received, and kept sending me delinquency notices and incorrect statement. I called multiple times, spoke to various customer services, and it seems each time I call, a new "ticket" was opened and my case went unresolved. After 3 1/2 years of always being on time with my mortgage payment, I am upset and scared that my credit will be negatively affected, and my loan and interests and late fees pile up, not because of my fault but due to their negligence and scam. I wouldn't call it negligence actually. It's more like intentionally taking my money so that they can screw me over. I am upset but not surprised to see so many other consumers up here in the same situation as me. See below for detailed documentation of my case.

Our loan on our vacation home was transferred to SLS by Northway Bank in NH. My husband and I have an excellent credit rating and I have never been delinquent on a mortgage payment. My mortgage payments are made through my bank's automatic bill pay system. I set the payments up at the beginning of the month for the following month. When the loan was first transferred to SLS, I was receiving phone calls from SLS sometimes two to three times a day, indicating it was urgent and I must call them. I pay this particular bill routinely within the 15 day grace period as permitted by law. The phone calls would start on the 1st of the month, and on occasion the last day of the month. It got so bad, that they now have agreed to take my phone number out of the system because they can't control themselves.

I was one of those consumers who believed the ** my mortgage broker was claiming. We signed a purchased money second loan originally with Countrywide to avoid property mortgage insurance. The loan transferred to BAC. I fought hard with BAC to modify both the first and second. BAC modified the first and told me the second was in for modification. When I received the welcome letter from E-Trade, I immediately called BAC. They informed me it was a scam letter, my loan was in for modification, and to shred it.

My loan was on auto draft and when they took it over I was not notified. I only found out after I was reported to the credit agencies. I have no problem catching up on payments but they are so rude and dignified. I think a class action lawsuit should be started to stop this company from damaging more peoples credit. It's rough enough to make payment on an equity line that is worth more than your house.

Their number is 800-306-6062.

SLS took over our Indy Mac mortgage loan over 1 year ago. Never have been late with a Mortgage payment with SLS or Indy Mac in over 15 years. This month I get a Deliquent Notice from SLS, stating my monthly payment was not received. Made out our check and mailed on 7-2-2015. On 7-17-2015 they say payment was not received and charged a $100 late fee.

I called SLS about an abandoned property they service the loan for. The house which I live next door to has become so dilapidated that there are holes in the exterior walls, doors missing, animals have taken up shelter and wasps have built several nests in and around the home. I explained this to Matthew **, he said he could not confirm or deny the fact that they service the home. I told them that I am allergic to wasps and am fearing for my life to leave my house because the problem has gotten so bad. He said he would research if they serviced the loan. He said he would not be getting back to me to tell me if anything would be done. I explained that if they didn't service it I at least needed that much info but he again refused. Do they want people to die or homes to fall to rubble or worse why won't they care for the property or take responsibility for it?

Got my 2nd mortgage transferred from BoA to SLS 5 months ago. So this guy from SLS calls me today and tells me although I never missed a payment I am qualified for 0.1% rate from now on because I am a good customer. I ask him what government program is it, HARP or else. He says "no, just trying to be nice and make good for you." I am suspicious and tell him that this phone call is being recorded and "please send me paperwork so my attorney can look at it" (I own 4 more properties and use 1 real estate attorney). As soon as he hears it's being recorded, he tells me he have to do more research and will get back to me. Sounds like scam. Will contact my state DA office next.

SLS assumed my HELCO from GMAC in Oct 2009. Now I'd like to refinance my primary mortgage and am not able to because GMAC/SLS apparently never recorded this loan with the county I live in. I've spent at least 1 hour per week for the last three weeks trying to get some sort of resolution. Apparently the "old" documents are held in some storage facility just across the street from BFE. I've gotten nothing but run around and mostly lies and at this point I have no hope of them finding the correct documents and recording lien correctly. Does anyone know what governing body this place reports to?

My account was from BOA and was sold. Called Specialized Loan Servicing, was transferred over and over. Made payment for some reason my account is still behind. Was out of work, mailed my payment to them cashier's check May. Also sent Western Union transfer in June. They accepted the transfer but was unable to return or apply the cashier's check. Everyone stated they sent it back. Have not received it yet. Now it has been 2 months, no one is able to find the check but when I call they continue to raise the amount I owe. Someone please help me find a solution.

I recently received money 12/2014 from the Hardiest Hit Fund and the loan was brought current. I made all payments on time from then to 07/14/2015. I went to make a payment on that day and I was told that a payment has not been made since May 2011, and that I owed $79.000. I was hysterical because I have proof that all payments have been made on time. I spoke with (Kelly - **). She said she was a customer service supervisor and she did not have a manager, or supervisor.

This company took over my mortgage from B of A. After Bank of America told me to fall delinquent if I wanted to be approved for a modification (advice that would later cost me my home). My payment kept going up, my interest rate did as well. SLS was horrible from day 1. Non answered phone calls, lack of correspondence to confirm docs I mailed. Constant denial of receipt of docs I sent. I soon realized although I understood the real estate game thoroughly... I was caught in a predatory web, one I could not get out of without giving up my house. I paid attorneys to work up a mod for me, SLS made it extremely difficult. Ultimately the bank (Bank of New York Mellon NA) started foreclosure, and I'll hopefully short sell my house of 15 years with no equity just to be rid of this nightmare.

We have only been with SLS for a month now and so far it's been the worst experience I've ever had with a loan company. Immediately they sent us a letter that said we didn't have home owner's insurance and that they were going to bill us for theirs. Well we have home owner's insurance with USAA. I called them and found out they got notification that we had it as well. But why couldn't they just call our insurance company before they sent us a notice we had to worry about? Then on another day I had to call customer service about something else and found them to be rude and incompetent. I'm very unhappy with my experience thus far.

My loan was sold by BofA to SLS. From day one of not being able to receive a monthly statement unless I send in a written request to receiving a default notice when I have not missed any payments. I call and get transferred to different people. Customer service is not competent or the information they have is not up to date. I was told I had funds that had not yet been applied to my account. This company has poor accounting. I was told to disregard the notice I received and was told they did not know why it was sent out. This is the worst company I have ever had to deal with. I was also told I could log on to their site to view all of their accounting and application of funds to my account. I am all in for a class action.

I had a mortgage with BOA that was sold to SLS in April of 2014. First of all, SLS posted an illegal fee of $115.00 for a Broker Price Opinion, which was never done on my property. Thereafter, I received another bill from them stating that I owed them an additional $20,000.00 in deferred property taxes (I'm disabled and according to the Harris County Taxing Authority, I have the right to defer all of my property taxes until I either sell the house or die). I filed all of the appropriate affidavits, and my disability exemption and tax deferral were granted by Harris County. This was fine with BOA, but when SLS saw that there were outstanding taxes, they smelled blood in the water.

My husband and I fell two payments behind on our mortgage because of hardship reasons. I'm self-employed and my husband is disabled. Until he gets his surgery he should be able to go back to work but we have been threatened with foreclosure since we became a month behind starting with Bank of America who sold the loan (so they say) to SLS (LLC). We became 2months behind because of no medical insurance for our meds. I have Connective tissue disease but still work. My husband has scoliosis and Cannot stand up straight. We just got our medical insurance (over $20,000 worth of hospital bills later). The thing is SLS is trying to tell us we can't make 1 payment. We have to pay the entire amount in order to pay online directly to SLS. We have to go to MoneyGram or western union to pay $9.95 to $12.95 extra to send it and we have to go to our bank and withdraw $1,125.36 take it to MoneyGram or western union to pay on our loan.

They bought my loan from another company. Now 90 days I have sent them payments and have bank records, also 3 letters asking for statement to be sent to me. This should be part of any loan agreement. They have not complied, giving me the runaround. Now I shall consult a LAWYER AND TAKE ACTION AGAINST THEM. THEY ARE IN DEFAULT OF A BINDING AGREEMENT AND LAW.

I also "inherited" this mortgage company when B of A sold off my loan to SLS last December. I set up online transfer info and made all payments in full and on time for January, February, March, April, and May. Something happened on Specialized Loan Servicing's website and my bank account number was changed sometime between my April and May payments. I DID NOT DO THIS. So my on-time payment on May 1st was kicked back. Customer service was first incompetent and then rude when I called to discuss this issue. After getting bounced around to this person and that person, they would not assist me, instead telling me I had to write to their headquarters and request they look into it. I wanted it fixed when I called. I did not need a writing assignment to take my time to point out a flaw in their system and then have to wait who knows how long for a response.

ETrade sold my loan to them. From my first phone call to them I knew this was a very shady business. They won't send me a monthly invoice of what I owe. I was told I have to call every month to find out what I owe. That's ridiculous. So of course my first payment was late since I had no idea when it was due and how much I owed. And they required 2 payments, too. I see this scam in most every posting on this site. The mention of a class suit is a great idea.

My loan was transferred from Select Portfolio Servicing to Specialized Loan Servicing on 6/1/15. I was in the process of moving forward with Keep Your Home California for assistance due to me having a Kidney Transplant and unemployment. KYHC not able to continue my process because of the new loan services. So KYHC needed an electric signature from the new services to continue the process. But I'm having problems with some of the representative. They are giving me the runaround that the electronic letter didn't get uploaded in their system. Letter was sent on 6/9/15 but they stated they didn't received the letter. I had KYHC to send another letter and I was happy they received the letter. So I ask what was the next step to move forward. The representative stated he didn't know.

They have been servicing my E*TRADE 2nd mortgage for about 3 months and each month's statement has been incorrect. My 6/7/2015 statement shows three different amounts as my current balance. It also shows my balance increasing since last month's payment even though they showed they received and applied that payment. I called and was told they don't know why incorrect info is shown but it always is and they can't explain it. There are no plans he was aware of to correct the errors. He doesn't know who or where the company CEO is, so he can't tell me how to contact that person. Ridiculous!

You can also make your SLS payment at DolEx Dollar Express, the fee is $1.49, and just take 2 business day. SLS never sent me a statement, their sls.net page is lock, so I called them to confirm, and they told me that they never will send me a statement... I am very distrustful, and worry.

SLS began servicing my second mortgage at the beginning of this year. I've had this loan for 9 years and have never made a late payment. Since the beginning of the year, it's been nothing but a nightmare working with them. They opened the account saying it was already past due, when I was up to date with the previous loan servicing company. They misapplied a payment and have now put a 60 day delinquency on my credit report while I was working with them to try to make efforts to make sure the loan was current.

Specialized loan services is a ripoff and they are "SPECIAL". Every time I sent that package back by email, fax, FedEx, they always say they didn't receive a paper, something missing. How in the hell can that be? I sent back every piece that I wanna keep paper for and it suppose to be for business. They don't wanna give you a loan modification but they always sending a paper on foreclosure. So as of today, they put my house on the foreclosure list but you know what, God is not gonna let that house sell because of them being lowdown and uneducated. They don't give a hoot about no one, they have stressed me but not no more. Bank of America was the same way so this company gonna go out of business just like them. In my neighborhood there is 51 empty house and 8 on my street, they're just sitting there. I feel for all of us having to go thru this misery. I am willing to get together with other people to take this company to court.

My mortgage is not showing active on credit report. SLS, going to tell me to fax them to have it open. I didn't know until I applied for a loan. I filed a complaint with the Federal Consumer Credit Protection Agency. Gov. I had never heard of such, if I hadn't applied for a loan I wouldn't have never known. And my mortgage is paid directly on my account and hadn't been late. I am still in shocked on this one. Chase sold my loan to them!!! Waiting on the Gov reply!!!

Now I get a letter in mid-May from my town saying my property taxes are late. SLS has not been paying them even though I send the money each month for escrow just for that. When I called they said my old lender never sent the tax info. to them when they sold it.

We keep getting multiple default letters and intent to foreclose. We sent statements from our bank that shows every month they have taken a payment but says they haven't received one in 5 months. Now when I make my payment they deposit the money back in my account for partial payment. I have been trying to clear this up since March. It is now June 11. We have faxed bank statements from 2 fax locations and mailed 2 letters to the address given and they say they haven't received anything. I've spoken with executive review 10 times. This is the 2nd time this has happened with SLS. Most negligent mortgage company we have ever dealt with.

Although account is on Autopay, we keep getting notices of late/non payment, debt collection notices. Called Customer's services. Claimed they don't understand what happen. Is the problem going to get fixed? Are they going to retract negative marks on my credit? Supervisors are very rude and abrasive although reps (who can't fix anything) are polite and sweet.

Slsloan.net bought my loan from GMAC Mortgage. All down hill from here! SLS started escrow on my account for taxes and insurance. Major problem they paid on the wrong parcel. It took them over a year to fix the problem. I called them twice a month for one year. Everything was fine with GMAC for 13 years! SLS made a mistake and would not admit it, my taxes in escrow with GMAC 13 years no problems. The last two years with SLS have been nothing but B.S. They don't care about their customers, will not fix any problems. I only have two payments to go. Thank god I have 5 mortgages with other banks, no problems. These people suck. The worst I've ever found. DO NOT do any mortgages with them. They will mess it up then put you thru hell. THEY SUCK!!!

They sent a letter saying I qualified to have my PMI removed except that I was behind in payments. I am not behind so I called and they said I did not pay April or May. When I told them that they cleared my bank they said that those posted were to Feb. and March. When I asked them what they did with those payments they looked into and said "OHHH, we posted them twice and there is $854.00 in suspense". The suspense is the extra money I have been sending in with a note asking to add extra to principal. NO they just hold it and ** (RUDE!!!) told me I was not their only account and it would take 8 days to fix. Meantime their website is always down.

We filed bankruptcy in 2010, we have never been late with first, Wells Fargo, or equity, E Trade. Equity loan came due, transferred to SLS about four months ago. They credited two months, third month not credited, a new fee has appeared of $250.00. Called SLS, told to FAX or write to them, they cannot speak to me because of bankruptcy. Refi in process for first. SLS not being co-operative. As of 2011, SLS owned by Computershare.

I called at the end of May to have the post-dated amount to not have the 'late fee' assessed and to move it to the next month. The agent said that she understood the request and made the change. I VERIFIED at the end of the telephone conversation that this was a REPLACEMENT for the currently scheduled payment. On the day of the withdrawal… SLS took out TWO WITHDRAWALS, one for the original amount as well as another of the modified amount. Idiots!

I had my loan transferred to SLS and I've gotten nothing but headaches and stress from SLS. They are trying to foreclose my mortgage because I'm 4 years away from finishing it. I was late on a payment and they made me go to Western Union money gram to wire them $7600. It's a 2 month payment. I beg them to take it over the phone but they insist wire only. I was running around to find a Western Union that takes that amount. Lot's Western Union don't take over $3000 plus they added couple hundred on my loan which they do not explain. I wish someone takes them to court for fraud loan services. We should all get together. Hire a lawyer to fight them.

Bank of America sold/gave my Mortgage that they screwed up in the first place to SLS. SLS has already started the same games that I have gone through since 2013 with Bank of America, i.e. delay tactics, claiming did not get papers, claiming cannot read papers, claiming that they need updated this and that. SLS just took over the beginning of May and I am already having major issues. When is this crap going to stop!!!???

This company is handling my loan payments. Apparently Wells Fargo sold my 2nd mortgage to someone who uses this so-called service. Out of 4 statements they have failed to send me 2. The last one, I called and told her that I didn't get a statement. This was before the due date. She at first tried to act like it got lost but then she looked it up and said that they didn't send it and she didn't know why. She said she was sending it that day. I never received it so I used the old form and sent it on the on the 27th of April. They didn't cash it until the 1st. That put it at 11 days. They charge a late fee if it is 11 days late.

They send your statements after due date and charge you late fees. When try and go online to see your bill it's either not up or you are locked out. The biggest rip off company. They also send you statements for different amounts. Best to either keep your receipts or have your bank electronic them check.

I received a default letter in the mail 5/22/15 stating payments had not been received for the months of April and May. However all of my payments are done electronic. I called to see what was going on, got transferred at least 3 times, then told I needed to talk to my bank. Something is terribly wrong here. All of the payments have confirmations and they're saying they don't have them.

I have been trying for weeks to reach someone via the 1-800 number...constant hold pattern. Better yet, I can NEVER get anyone to reach me via email. The website, www.sls.net, is down quite a bit. All of this makes me very concerned that they are going to give me the shaft.

I currently have an up to date mortgage with another company and I'm not looking for a refinance or modification. This company has been calling and leaving messages for my husband nearly everyday for the past year or so. They always use the same speech...."very important you return our call". My husband has been very ill for several years and just passed away in February. They called again and I answered the phone and they asked to speak to my husband. I asked what it was regarding and they said "personal business matter". I informed them my husband had died and he wanted to know if I was handling his estate. I again asked what it was about and he said he couldn't talk to me. So I said "fine but stop calling me. Don't call again." They're still calling. I see their name and number on my caller id.

I am seriously looking into a Class Action Lawsuit against these crooks. This is the worst mortgage servicer I have ever dealt with. They are unorganized, unprofessional and are stealing money from people. Bogus fees are added to our account. You can never get a straight answers from any one person.

It's been over 6 months and we are still trying to get the loan modification approved. Almost lost our house but especially when you have a family with little children we all want to stay in the house NOT on the street. SLS don't give a Damn.

SLS, LLC has stalled on my hardship loan for 7 months. They help me with loan papers then say they are wrong. Sent the 4506-T in 7 times, two times with agent going line by line telling me what they needed. After 5 months they rejected my application because my wife’s ss# has a 72 in it. They said the 2 resembled a 5 so I had to do the entire app. over again. Every two months they request new bank statements. First ones fine for 3 months then had to be redone because I failed to circle the deposits (nowhere is this required in the instructions). I never get the same assigned agent and when I ask for a supervisor I am on hold as much as 30 minutes then the phone hangs up. My wife is dying, med bills for needed Rx were quickly in the hundreds.

I have been a Bank of America customer for 12 1/2 years, I was notified that SLS would take control of my loan on December 16 2014. It was then everything went to hell. I was no longer able to make electronic payments on my account. I only written one check in 121/2 years everything else has been electronic. So January 16, SLS send me a foreclosure letter, I filed bankruptcy the same day, as I was not getting anywhere with all the various office I had talked to in Texas, Colorado and wherever else I was transferred to.

A year ago I was trying to get a modification through BOA. After I had sent all the info, I got a statement from SLS, then after a letter explaining that they were now my mortgage company. BOA had never transferred my documents and apparently lost them, but as I was only a month behind I caught up quickly. I have just gone through a hardship and am 4 months behind. I sent modification paperwork a week ago via FedEx and have heard nothing. So I called today, but my Relationship Manager wasn't there. Reading all these reviews TERRIFIES me as to what is going to happen next. There is not ONE positive thing here about them... This is really scary...

Called SLS on 4/27/15 to make a phone payment for payment due on 5/1/15. Was calling to make phone payment only because the bill for 5/1/15 had not yet been received as of 4/27/15. Made payment and was told payment for 4/1/15 had not yet been received even though it was mailed out on time. Spoke with executive services department and was told situation would be rectified. Waiting to see if this holds true.

I have had this loan for years, and was assumed by you, not for being a collection problem as many of your others. I have prepaid and added extra to normal payment for years. I have never missed a payment in my life to anyone. I prepaid for February 2014. I sent payment for March 2014 and you returned it! I was at spring break with family and returned to check mail and see the $600 payment to you returned. My realtor told me to not worry about sending payment because it would cross in mail due to impending closing.

We have an ongoing dispute re charges when we did a loan modification summer of 2014. SLS claimed there were no closing costs, yet they took monthly payments of ours and transferred them to "an account that didn't post to payment". This payment totaling $5,000 plus appears on their 2014 Payment History form which they provided to us. When I spoke with a consumer /customer executive with SLS, she gave us the run around telling us the $5,000+ payment was not for closing costs, yet payments weren't posted as payment toward balance. Furthermore, this error resulted in an error on the IRS 1098 form. This resulted in our having to pay more in Federal taxes. Thank you.

I was contacted by SLS after my loan was supposedly purchased by them from BOA. I have been going through negotiations with BOA for approximately five years. This SLS company seems like a shell corporation. I hired an attorney over a year ago to negotiate for me and they have now, just like BOA lost my paperwork at least once and have sent me a foreclosure notice in the middle of negotiations.

I have been paying a 2nd mortgage I took for a foreign adoption for 7 years. It was high interest because of the risk but in 7 years I have never been so much as a day late. I had paid long enough to where about 1/3 of each payment was going toward principal. February 2015 SLS took over the loan, now on a $313/month payment $359 is going toward interest. I have tried to speak to a manager, I was told no, a manager could not help me. I contacted Etrade who had the loan, and they said they couldn't help. I'm so disappointed with SLS, horrible!

I try to pay my mortgage. Basically the only option is to go through Western Union and have a 9.95 fee each month. I have tried mailing a check from my bank and that check has never made it to my account, but the check has cleared my bank. When I call someone, I get transferred many times until I'm disconnected. They are rude and very hard to work with. They mess my account up monthly. I have to keep asking for copies so that I can go back and ask why strange fees are showing up on my account. If you don't watch your account... you will be nickel and dimed and never make any headway on your house. Terrible, terrible, terrible company. I wish I hadn't been sold to this mortgage company and they have to be rock bottom. Beware or you will be taken for a big con.

First, Bank of America sold my perfectly good, never-late, even by a day, mortgage to this rip-off company which is nothing but a headache to deal with. I was never contacted by either company to inform me this was happening or had happened; I received a paper statement from SLS days AFTER the Jan 2015 due date. Ridiculous incompetence. Next, I hate paper and I do everything online. The systems at SLS are impossible, inefficient, wasteful. The company must have gone with the cheapest web-hosting ever created. You can't send any messages directly to the company through its website. Instead, they use some dumb cumbersome encrypted email platform that is nothing but a waste of time. Surely they do this to discourage any contact with their customers!

I had never heard of SLS or Specialized Loan Servicing until yesterday afternoon when I received a notice in the mail informing me that my second mortgage was delinquent. As that mortgage was with E*trade and payments made through automatic bank withdrawal, at this stage I have to assume that E*trade sold the account to SLS but for whatever reason the auto payment was never transferred, nor did neither E*trade nor SLS notify me of any change.

In January, CLC sold my loan to Specialized Loan Servicing. They said I would receive a welcome letter and a packet. Nothing ever came. I called my old loan servicer asking if they had a phone number. I called and SLS said my account wasn't set up yet and I could not pay. I tried to pay several times. Finally in March I was able to call and pay over the phone. In the interim SLS said they had resent all the information. Nothing ever showed up. After I paid, I began receiving harassing phone calls saying the payment was behind. I reminded them I paid. They said "well it hasn't cleared our system yet". I said their banking protocols were not my business nor my fault. A week later they started sending people to my HOUSE with LETTERS saying I was delinquent!!! No matter what I do they continue to harass me.

When GMC went bankrupt, my bloc was given over to these vultures to collect. They canceled the ability to draw on this account and ** in Bangladesh could never answer any questions. When I refinanced my primary mortgage, they called my employer and me weekly to harass me over a loan that was a lousy 30 grand, and delayed a 300 grand refi for four months. I paid down this loan and found out it will cost me 35 bucks to close the account. Nothing but a bunch of blood sucking leeches and I would never advise anyone to have anything to do with them.

I had a HELOC with E*TRADE Bank that called for a balloon payment, due Feb.1, 2015. I called months in advance to inform them that, short of winning the Lotto, I'd not be able to pay the balloon, and was finally contacted on 1-20-15 by someone named ** who sent me a huge bunch of HARP/HAMP paperwork asking for my life's history by 2-1-15, which I sent. After not hearing back from E*TRADE, I called **'s number. She told me that the documents were never received and that the loan was now in the hands of SLS.

Here's my introduction to SLS: This past week my wife informed me our Feb. payment to Comstock Mortgage had not cleared. I called them the following day (2-18-15) and learned my mortgage was now being serviced by Specialized Loan Servicing and my check was forwarded to them. I immediately called SLS and was informed they began servicing the loan on Feb. 5th, but had still not sent out any documentation. I was informed I would be receiving a "Welcome Packet" and payment coupons, and also had a 60-day grace period for my check to arrive from Comstock. The following day (2-19-15), we received a call at 7 pm. The young woman, Victoria, asked for me and stated she needed to obtain information regarding my account.

I have a hardship and I have worked out a solution with my first mortgage holder. However SLS has no compassion. They don't want to accommodate me. The manager Ben made me feel like a criminal. The rep Keri was even more nasty. These are heartless selfish people. I offered them the best I could do and they were merciless. I see from others comments.. they are incompetent as well. I hope you never have to deal with these people.

Our mortgage was sold to SLS in January. I have had to call and verify my January and February mortgage payments each month. I can't pay online because my account won't be enabled. The response I get from SLS is that it can take up to 60 days. I'm telling you reading this right now......THIS COMPANY IS ALREADY SCARING ME!!! I can't get answers, the support that I speak with does not have a clue about their "Cashiering Department"?.....nor their online interface issues. This is not a company that can originate loans, this is not a bank......they are DEBT COLLECTORS ONLY! Understand, these are the ** that call people who are behind on payments. They do this all day, everyday.

Their website is archaic. Their payment options are archaic. I'm so angry with Bank of America for selling our loan to these people.

They consistently messing up our account and not crediting our account appropriately. I paid them last month a large payment and it does not even show in my statement. They say they make notes on my account reflecting our conversations and I get a call the next day by someone else about the same issue. They are horrible and that is being kind. I do not trust them with my payments. My GMAC mortgage was sold to them after they got their bailout money from the feds. Great job! Since SLS owns my second and I am underwater on my first but am current on my first with no problems, I am ready to tell SLS to stick it. They would have to pay double the amount I owe them to my first mortgage to collect the amount I owe them. They are getting on a harassing level with them calling me. CLASS ACTION SUIT sounds good to me!

I don't know why Chase sold my loan to you, but I am so sorry they did. You refuse to send me a statement monthly. I have asked several times for a statement, and I was told SLS does not send on out. I have no clue what my balance is on my property. I would like to pay my loan online like I do with my other accounts and of course you don't do that either. My question is what do you do to help your customers? I have even ask, "Would you please sell my account to someone else." It is very difficult to do any kind of business with you. My personal opinion is you really don't care about your customers or how you treat them.

I have never in my life dealt with such a pathetic company. Chase sold our mortgage to a group of investors. The investor group formed the company known as Specialized Loan Servicing. We have made payments that were not appropriately applied to our account. It took our attorney to resolve that issue. We have been trying to get a loan modification, which we qualify for under the Frank-Dodd Act. This is our second attempt with SLS. SLS was provided with all requested documents per the RMA form. They continue to request additional information. Today I attempted to provide them what our attorney informed me was now requested. SLS rep stated she could not discuss this with me without our attorney on the line. I left a message for our attorney regarding the current status.

I have automatic payment for my loan. SLS agent made a mistake and deducted the monthly payment from someone else account for six months. After the other person realized the deducted funds, he called SLS. In returns they refunded him, and informed me of the error. They ask me to pay over $993 in one shot, which is over my budget. I did not want any headache, so I immediately paid the balance in full and setup another automatic payment with the correct information.

I had two loans on home properties with Capital One for 5 and 7 years respectively. NO PROBLEM WITH CAP ONE AND GREAT SERVICE. Now my loans have been transferred to SLS and it has been a nightmare. Here are the list of problems:

I have submitted four RMAs at their (a different rep each time, never my assigned one) request and all requested and required documentation since 6/13/2014 and they still managed to sale my home based on the fact that they say I did not submit required docs. Anyway. Each time I spoke with a rep they assured me that I had submitted the correct docs and it was right in front of them. After submitting to underwriting, it was rejected but requesting something new. My docs would expire based on that fact alone. I am tired, but not giving up because they do not have the right to continue to do this to people. I have all fax cover sheets and all documentation sent to them.

Where is the dislike button - this company has some of the most unprofessional customer service people I've ever seen from a bank. Based on my experience dealing w/ these people after my loan was sold to them - I would liken them to the Comcast of the mortgage world WRT customer care. Over the past 2 weeks, this has manifested in unsolicited calls from rude CS staff, lack of communication on their side including cold calls where they ask for my PII, and being hung up on when asking to speak w/ their management when I actually reach out to them. FAIL! I just found out that you're a servicer for Morgan Stanley who I'll be passing this feedback on to as well through their social media outlets.

WOW. Really??? I live here and they change the lock and broke into the house while I have submitted my loan modification and is in "process" wink wink. How do I know this? According to the attorney from SLS or for BofA, SLS is doing this on their own. I wonder if anyone can help us with SLS practice tactic. I am submitting my 5th paper work cause, I am missing something and need to send new paper work including new hardship letter. Please GOD send someone to SUE these guys!!!

I am an MBA educated, financially responsible single woman and Specialized Servicing Corp ended up with a second mortgage that I have never been able to refinance due to market conditions where my property value decreased $107,000 in 3 years. Now that I have found myself in a long-term unemployment situation, as well as had to have emergency surgery which requires approximately 8 weeks of recovery which makes it even more challenging to find a job, SLS refuses to apply my payment and shows unapplied funds on my account. We are in dispute with how much I owe since my payment increased about from $93 to $744 per month. SLS representatives are not helpful and I was transferred no less than four times and was informed that the interest only mortgage terms have ended which I believe is incorrect. I have asked them on multiple occasions to produce the original mortgage documents from the original loan which has been transferred from sub-prime to sub prime companies more than I even wish to remember, SLS has been unable to comply with my request to provide the documentation on the mortgage terms.

Applied for 2 modifications. 1st refused. 2nd I used a gov. agency for help and they offered a mod. with worse terms than current; lowered monthly pymt by $40 but not the 8.375% interest rate. BTW they even indicated I have a credit score of 774. They waste people's time and have fraudulent business practices. Now they are charging a $115 appraisal fee. Hopefully a class action suit will be forthcoming. If so, I'm in. Just by reading reviews -- need I say more!

My husband passed away in May and I'm left with my 10 and 8-year-old children trying to keep life going and trying to find a way to stay in our home. I applied for a loan mod (according to the guidelines, I have enough income to support a modification when you include the SS benefit to my children). After sending all the paperwork about six times, they denied my request for assistance. I have never been late on a payment and...the payment just went from interest only to P&I which I can no longer afford.

My loan was sold to SLS by Bank of America. My bank notified me yesterday that my payment was refused by SLS. I've been with them for about nine months. This is the first time this has happened. I don't know what is going on. If there is a problem with this company, we all should do something!

They are terrible. I worked for 2 years to get a modification on my mortgage. I would submit documents. Call back a week later like they recommend just to be told they are missing pieces. I would submit those and then call back to check on it and would be told that some of the documents are outdated and need to be replaced with current documents. I would do that then wait because it can take 30 days for paperwork to go through underwriting. It would never get sent so I would have to resubmit everything again because it was outdated... AGAIN. I FINALLY received a loan modification but due to household circumstances had to make some changes and have everything re-reviewed.

SLS is servicing our 2nd mortgage since 5/2013 incorrectly from B of A as a Charge off Account. We were unable to get a refinance, and B of A has stated that it is not a charge off. We don't know what to do or how to get SLS to make the changes.

This mortgage company needs to be shut down!!!! I had an interest only loan, not due to be paid off until 2019 and they send me a bill for $1,100 on a condo!!! OK, so I apply for a modification and they keep telling me they do not have the right paper work! Now I am in default.

Notice sent indication of an attempt to collect a debt in one letter which was sent Equifax causing our credit score to drop so that our refinance was denied by our credit union. In addition another one was sent with even more severe wording. All three payments were sent on time! This is a shill event to increase interest rate when refinance time rolls around in October. This was a "batch purchase from our Morgan Stanley note holder".

I have been trying for weeks to get the sale date postponed on my home. I have sent in every single last document they have requested. Today (6 days from the sale date) I was told to send in a HAMP application. When calling tonight to see if they had received the completed document I was asked why I was doing all this work when there was nothing that could be done. I went to a HAMP law page to look at the law and the guidelines. On that page it states that if you send in the application 7 days before a sale date it must be postponed and even if it is denied they have to give you an additional 30 days to find an alternative. Well they asked me for it 6 days before, WOW HOW CONVENIENT!

I always record phone calls with these people, and have proof of what I am saying: IndyMac Bank sold my mortgage to SLS in May of 2014. When I received the first statement from SLS, there was a charge in excess of $440.00 - So I called to ask what the charges were for.

Though I have never been a moment late on my mortgage payment and was not attempting a loan modification, my lender sold my loan to SLS in May. I received a "welcome" letter telling me I had a 60-day grace period due to the transition. I nonetheless made a full payment for June plus added principle for the first month. The payment went through. I attempted to set up an ACH, but was unable to so I made another payment through my bank's bill pay for the following month. A week later, it was refunded by SLS to my account. Not knowing this, about 10 days later I received a phone call from SLS advising me I was late on my July payment.

Our mortgage went up $500 a month. We could not afford it so we applied for a loan modification, went thru all the crap faxing each paper at least four times then we were put on probation for six months. Sent almost 900 a month after which we were denied. We have no idea where the money went. Our property was sold back to them on Friday. Have no clue what to do next, just a horrible experience with SLS.

Last year we received notice that SLS would be handling our mortgage. Due to an error by Bank of America, in which they showed we did not have homeowners insurance when they had been notified five times, BOA started rejecting our payments because they had added lender insurance to the payment and said our payments were only partial. For over eight months we fought to resolve this and ended up biting the bullet on two payments they cashed but never applied. Once SLS was involved, we applied, or so we thought for a modification. They told us not to make two payments so we would qualify. We followed their instructions and sent in the paperwork requested. Each time I spoke with them, they said they hadn't received the documents, or they needed something else from us.

My loan was transferred over to SLS after Citi Mortgage sent me a pre-approval letter for a loan modification. Long story short, I was given several names, confirmation ##'s and advised over and over not to make a payment during loan modification process, after not even considering the fact of an 8.75% APR is just ridiculous as well as usury for a 30-yr home loan. After advising them of all the lies my realtor told me and basically scamming me himself just for a hefty commission and throwing me to the wolves (Citi Mortgage). I went well over nine (9) years of not one single late payment, so when I received the pre-approval modification papers in the mail and faxed them in immediately, I was told by several so called supervisors DO NOT send in a payment because of the modification application.

I'm wondering what others involved with SLS have done. Our B of A loan was taken over by SLS. I have been in contact with them, trying really hard to keep my house. I've submitted all the paperwork they've asked for and when I called today the recording told me that my loan modification request had been denied. I haven't heard from SLS with any updates. I don't know what to do with them... Any advice out there? Do I need to get a lawyer? Thanks!

In March 2014, I was notified by Bank of America Loan Servicing that as of April 1, 2014, my loan would be serviced by Specialized Loan Servicing (SLS). I was told that a welcome letter would be received with the new account number, payment address, etc. I didn't receive the welcome letter until 4/11/2014 dated for 4/8/2014. I contacted SLS upon receipt of the welcome letter and made a payment for the April 2014 mortgage payment. I was advised that the company uses Western Union to process same day payments for a fee of $9.95. I agreed to the payment and provided my account information. The mortgage payment was withdrawn from my checking on 4/15/14 (not late until 4/16/14). I received a letter from Western Union dated 4/15/14 confirming receipt of the payment. On 4/23/14, SLS' Collections Department left a message.

The writer that is trying to figure out whether SLS is just plain evil or Mega Incompetent shares my sentiments exactly. I thought I was going crazy, but documenting the ludicrous transactions with the company made me realize that their actions could not be just coincidence. It is funny at times, reviewing the stupidity of their assertions. Hoping to hook up with a good class action/mortgage fraud attorney through the company legal plan, but may just have to do it myself like Sherman ** out of IL.

Since SLS took over my HELOC loan number ** two months ago, they have started charging principal AND interest whereas I could have paid only interest before they took over the loan. When I told them this is an interest-only HELOC, they said I could send paperwork to 'modify' my loan to lower the monthly payments. However, after sending them everything they asked for, a 'clerk' was assigned as my primary contact named 'Cynthia' (Teller ID **) and she was rude and lied to me when I asked when my request for a modification would be submitted for approval. She said she sent me a letter requesting 'additional information'; however I said I have not received it and asked when she sent it. She said it was sent one day ago and I said it takes longer than that to receive mail. But it has been a week now and still no mail from SLS asking for more information. They have a scam going to avoid modifying loans by saying missing information is delaying customer requests. This is a LIE!! Thanks,

I was unaware that I was not on my mortgage until my husband passed. Told me they found not talk to me until I had Exec State Papers. Stayed current, until recently, fell behind almost current $488.00 left but they want to foreclose. Working on estate papers but they still refuse to listen!

I hope everyone realizes that a collection agencies have no rights unless you contract with them by paying them and reaffirming the so call debt with these "claim purchaser" (SLS). If they contact you by cell phone its a $1500.00 fine TCPA violation per phone call, if they contact you by mail it's a $1000.00 violation pursuant to the FDCPA. You can start by sending SLS a dispute letter. Ask for the original contract that states you have some type of deal with SLS, "wet ink signature" contract. They will not have it, you will have to sue SLS in federal court as a pro SI litigant (represent yourself). It usually cost about $300.00.

I have been trying to get a modification with SLS since the 15th of Dec of 13. It is now April 26 of 2014 and still I am going back and forth with them. I keep on getting, “You do not have what we need now.” I get a letter that says, “We will not be able to help.” Why did they not just say so in the first place? They really do not want to help. Stay away from this company. They just want the MONEY. If I could give them a negative star I would.

Our mortgage was sold to Specialized Loan Servicing around the time we entered a Chapter 13 Bankruptcy. The mortgage was in arrears, and was paid through the courts for several years. All of the back payments were caught up, but since the Trustee sent large payments toward the end of the five year bankruptcy, SLS applied all of those funds to one payment, keeping us several months behind, instead of applying an amount equal to several payments to several months of payments. The trustee sent them a request to 'deem current' which they did, their lawyer sending us a form to that effect. But when they finally 'transitioned' us out of the bankruptcy office, we were still showing several payments behind.

I had a bankruptcy in 2010. B of A sold my second mortgage to these miscreants. I have been keep up with my payments with them. The only way I can pay them is by calling them each month. They refuse to send me a statement (even though I still get one for my first mortgage from B of A) stating that they are not allowed to attempt to collect a debt. The phone parasites who work for the company are either complicate or just thrilled to have a job, so they take on the lechery of their employer. For over a year, I have called each month to make a payment. I have been told most times that there is a separate number to call in order to have the "Western Union" fee of $11.95 (approx) waived. A few times, including today, the automaton humanoid refused to admit that this practice happens and they proceed to argue with me.

I, like many of the others had my loan from BofA sold to SLS... I took pride in keeping my payments current, so I am taken aback at the unprofessional treatment by SLS. They seem to make their own rules instead of following the contract that they procured.

Think of how much trouble it is just to post a complaint. Think of how many people have just gotten mad and then given up. Think that that is part of their employee manual to frustrate and confuse the people until they have had enough. In California there is a homeowner bill of rights and this company clearly is in violation of. I am just not sure who and how they are prosecuted. This case has had 3 BPO's 7 offers. The client has had to provide 1 year of updated info 12 times. They finally agreed what documents they needed.

When SLS took over our loan they tried to extort us into using their insurance for the note. We notified them that we already had insurance that covered any liability that may occur. They purposely ignored our messages and the notices from OUR insurance company and tried to put their insurance company at about 10x the premium we were paying. After almost a year, they relented and went with our insurance but not without a battle. We pay our payment on time every month like clockwork and now we saw an additional bill for $2,482.00 They would not tell us what the billing was for until we escalated to a manager. They told us it was for legal fees???????

First I'd like to say I believe from my interactions with SLS that they are a criminal enterprise. Like so many others, I have been denied a modification after trying to be proactive and being told over and over again for months that I was missing this document or that document. I sent everything in and some things several times. From what I've been able to find out, there will never be a modification - its all a ploy. No one there is consistent and they are trained liars. Most recently, I have been dealing with SLS' error with my escrow. They have evaluated it 3 times since October and they have completely screwed it up.

I had a mortgage through Countrywide (later bought by Bank of America) for eight years. During that span, I was late ONCE only by a day or so. I consider myself to be a good homeowner, and I am proud to pay my mortgage on time each month. In November 2013, I get a random letter from BOA saying my mortgage would sold to SLS in December, and it's been a nightmare ever since. Honestly, I've spent more time on the phone with them in the past three months than in the entire eight years with BOA.

I do not know why our 2nd loan ended up with SLS. This company has no morals nor ethics. This company is not customer friendly. We have asked for documentation regarding how much of our money is actually going to pay down the loan. Only once did we see a disappointing amount that was paying down the principal; the majority was for interests and other nonsense - and this was a couple years ago. I have heard horror stories related to SLS. We have also heard that the DRE are the appropriate institution to notify. It is overdue that companies like SLS be eliminated due to their business practices!

We have a 2nd Mortgage held by SLS and refinanced using the HARP program. Getting approvals and documents returned from SLS was a terrible experience. It delayed our closing twice and nearly caused us to lose the refi opportunity. They are non responsive, don't return calls or emails, and unless you escalate to a senior level manager, it is impossible to get anything done. Recently, I tried to set up an online account so I could sign up for paperless statements. Their website says they will send a temporary password via email, but I've been waiting 2 days and have not received the password. It is obvious this business places a very low priority on customer satisfaction.

Over 2 years ago, we tried to apply for a loan mod with BOA. They would not even consider us because we were current on our payments. We saw trouble in the future and wanted to be proactive. They told us to contact them when we fall behind. It happened. We were sent the documents. Filled them out, faxed them in. We had to do this several times because they were always missing something. We could never get a hold of the rep assigned to us. This went on for several months. Faxing documents continuously. Finally BOA set up a place to meet with customers by appointment. Just days before our appointment, we received a letter stating our loan was no longer with BOA, but was transferred to SLS. (but really it was Bank of New York Mellon).

My husband and I got behind in our mortgage payments after Hurricane Ike. We both lost our jobs and our home was damaged to the point we could not live in it. When we did send a payment they applied it to an escrow account and not to our payment. Then we would get a letter saying we had not made a payment. This continued for months and months. We tried telling SLS that we did not want their insurance and wanted to get our own. The insurance they have on our home didn't even cover the personal property we lost inside our home due to the hurricane. Since my husband and I have been trying to get a loan modification for a several years now.

My BOFA mortgage was sold to SLS over a year ago in the midst of a short-sale process and since then, I have been on a tortuous journey through the SLS short-sale maze that seemed designed to confuse and frustrate customers by constantly requesting the same documentation over and over again and claiming that the sent documents were not received. I am not sure what their motivation is for dragging the process out, but given the negative experience recounted by other SLS customers, I believe there is a method to their madness and government regulators need to step in immediately and investigate this company before they ruin more lives. Also, if there is ever a case for a class-action lawsuit, SLS is definitely it! Class-action lawyers, take note.

Our BOA loan was transferred to SLS over two years ago. We have been trying to get a HAMP modification as that is what SLS said we would qualify for. Every three months, they would ask for the same Documents, Bank Statements, Pay Stubs, etc. and we would send them in. We were finally approved in June for a three-month trial period. The mortgage amount increased in addition to no reduction to the principal or interest. We made the 3 payments UGH when our CPA brought it to their attention that they calculated wrong. SLS said the investor would not agree to the HAMP modifications and that they didn't have to go by their guidelines. Now we have submitted a short sale offer and they are asking us for those same documents I had to send every three months. Are they joking? I am so sick of them and the mental stress they have put me through. At this point they can either take the offer or foreclose, I simply can't take anymore of this. There should be a law against what they are doing to people. Someone please take notice and help!

The details you mention are so similar to my experience. However, I represent the sellers as their agent. We have had this nightmare in process since February. 5 buyers with solid offers that have been submitted and denied without any counter offer or other negotiations to mitigate the losses and let this homeowner move on with her life. We are on the 3rd BPO and call every 2 days to request updates. I personally have completed over 173 successful short sales. The way they mismanage this entire process and every touch point and communication needs to be revealed to the world and to regulators. This company has the worst customer service and complete run around, bringing any normal human to boil over. I am now spending my precious time on these comments. This could be another way they systematically bring and normal person to boil over. I hope this goes viral and every manager or employee understands what all their customers and any contact understands.