Community Loan Servicing Reviews

Back on May 14th, 2024 I was notified by Equifax and Transunion that my credit score dropped 39 points because Community Loan Serving reported to them that I was 150 days late in May, June and July of 2018 but ironically I was not with CLS, I was with Bayview Loan and these three payments were my three trail payments of a loan modification I was in the middle of with Bayview Loan and I have a confirmation # that I paid all three well in advance of their due date, so I’d love to know where my money went? In October of 2019 my loan was transferred from Bayview Loan to BofA and I have been with them ever since with an excellent payment history. Needless to say I am beyond disappointed and taking further action and getting a lawyer.

We were sent a notice that about updating our insurance. We emailed the information in, got a reply the email was invalid from the letter we received, searched the site. Came up with another email, sent the information in, left numerous messages for our direct contact Ramses, never got a call back. Sent numerous emails from their Submit Here form. No reply back. Their phone number extensions go nowhere and consistently disconnect the line. Now they are charging us an insane amount for coverage we already have! We even tried calling the insurance claim number in Michigan...Sorry this number doesn't exist! This company is a mess. Maybe now I'll get a reply.

Thank you for the quick resolution to the issues.

Update Ms. Cheryl ** helped me send the check as soon as I sent her an email, thank you so much.

Worst servicing provider.. I need it my password reset.. You have to call their customer service. To my surprise I press every single option and tell me that they are not available but but in every single department it keeps telling me to call Neil? I even try to reach someone in the Spanish department and it the machine tell me that Neil is unavailable. Is Neil the only person that runs that servicing company...I understand to start small but for something so serious as my mortgage I would like to have a choice to speak to more than one person.

Thank you for the prompt resolution to this issue. Our family appreciates you for your help.

Community Loan takes long to answer my call or return my call. They send letters out stating that we need to reach out to them as soon as possible. If not, we can lose our home but when we called, they never answered. We did emails, but they never really respond. We have to wait on the line for hours. Sometimes, the phone just drops. We finally got someone and it was very brief. We tried to get ahold of them again and it was the same thing.

The customer service people were friendly. But I just got a bill in the mail that's $2,000 more than what we had discussed. I asked if there were going to be any additional fees I needed to be aware of so I could prep for that payment. I was told that there would just be a monthly payment. Now, I'm sitting with a bill that's a whole lot more than what they quoted me. That's a little bit unnerving. Other than that, the terms are fair. They just need to be more detailed when giving explanations so that people are fully prepared for payments that are coming their way.

This is one of the worst servicing companies I have ever worked with. I work as a commercial lender and also invest my personal money into real estate, so have a lot of experience with loan servicing. Community Loan Servicing may be one of the worst servicers I have seen, and I have worked with some fairly bad ones. They failed to pay my flood insurance after I repeatedly called them for over 2 months. They kept telling me that the insurance premium was paid, and I believed them the first 2 calls. Then after following up with the insurance company they kept reiterating that the premium had NOT been paid by Community Loan Servicing. Therefore, I kept calling Community Loan Servicing to ask for a proof of payment. Again they said they would send me the proof of payment right away, but it never showed up.

Community Loan Servicing’s service was good but I always had difficulty logging in to the website. I had a dream I'd be able to log in without trouble and I never have. But the people were very good. The reps did their best. How long the process takes depend on the cases and transferring me to different places. But it’s within a reasonable time.