Community Loan Servicing

Community Loan Servicing Reviews

Formerly Bayview Loan Servicing

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3.4(548)

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Overall Rating
3.4 out of 5
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About Community Loan Servicing

Community Loan Servicing is a nationwide mortgage lender. The company offers multiple mortgage loan options as well as Fannie Mae and Freddie Mac loans.

Business Update – Coronavirus

Featured Reviews

Verified
Dallas, TX

…The reps were very helpful and they have stayed number one with me so far. They came through with everything that I needed and asked of them… They wouldn't hang up until you’re s...

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Verified
Norfolk, VA

… They assisted me in areas I asked for and they did a grand job. I recommended that their bosses treat them to lunch or whatever. I've made several calls on their behalf because ...

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What is Community Loan Servicing?

Community Loan Servicing is a mortgage lender that offers new mortgage loans to homebuyers throughout the U.S., Guam and Puerto Rico. It’s a subsidiary of Bayview Asset Management, a larger wealth-management group. Community also supports a nonprofit focused on children’s education and enrichment in Florida. The company’s mission is to provide supportive, respectful loan servicing, even during financial hardships.

What does Community Loan Servicing do?

Community provides new mortgage loans to homebuyers across the country. It accepts loan applications exclusively over the phone, but you can manage your account online once accepted. It also offers online resources with further information about the company and available mortgage loans. If you struggle to make your mortgage payment, Community works with you to find options.

Community loan rates and fees

Community interest rates follow industry standards, so check current mortgage rates to get an idea of what you’ll pay. Mortgage rates tend to vary widely based on the type of loan, the amount of the loan and your credit history.

The company’s website features a schedule of fees, including appraisal that ranges from $400 to $675, title searches up to $500 and other associated costs. Borrowers in New York and Hawaii are subject to a separate fee schedule.

Community Loan Servicing FAQ

Who owns Community Loan Servicing?

Community Loan Servicing is a subsidiary of Bayview Asset Management, a wealth management firm that provides a variety of financial and lending services.

Does Community Loan Servicing offer refinancing loans?

No, Community does not offer home refinancing. It focuses solely on new mortgage loans.

Can you apply for Community Loan Servicing loans online?

No, you cannot apply for Community’s mortgage loans online. To begin your application, call Community during business hours.

Where is Community Loan Servicing located?

Community is based out of Florida, but it services loans for buyers throughout the U.S., Guam and Puerto Rico.

Is Community Loan Servicing legitimate?

Community Loan Servicing, previously known as Bayview Loan Servicing, is a legitimate lender that provides financing solutions for homebuyers across the country. It doesn’t offer mortgage refinancing, but potential borrowers can apply for new mortgage loans over the phone. Check Community’s website for a complete list of fees and educational resources.

Community Loan Servicing Reviews

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Page 1 Reviews 0 - 10
Verified purchase
Jorge L increased rating by 3 stars.
Customer Service
After a positive interaction with Community Loan Servicing, Jorge L increased their star rating on Oct. 26, 2023.

Updated review: Oct. 26, 2023

Update Ms. Cheryl ** helped me send the check as soon as I sent her an email, thank you so much.

Original Review: Oct. 23, 2023

I paid off my loan to Community Loan Servicing 83 days ago and they still have the escrow for the loan, it's an important amount, I've made many calls, many emails and no refund yet, it's not fair, beyond frustrating!!

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Response from Community Loan Servicing

Jorge,

You are welcome. It was a pleasure working with you, and please reach out if you need anything else.

Regards,
Cheryl, SVP, Ombudsman
Community Loan Servicing

NMLS #2469

Customer ServiceCoverageStaff

Reviewed Aug. 29, 2023

Worst servicing provider.. I need it my password reset.. You have to call their customer service. To my surprise I press every single option and tell me that they are not available but but in every single department it keeps telling me to call Neil? I even try to reach someone in the Spanish department and it the machine tell me that Neil is unavailable. Is Neil the only person that runs that servicing company...I understand to start small but for something so serious as my mortgage I would like to have a choice to speak to more than one person.

Also, I receive a cancelation notice from my insurance. They didn't pay so I talk to them and they say I have to pay it and that my loan is set up to only escrow for one year. So I said, "fine," so I pay the insurance company part of it cause was not expecting $2,888. Bill at once. Then I got a letter saying my loan amount will be around $220 or so dollars less which I figure it makes sense since I am now covering insurance, then Neil call me saying about they set up my escrow again cause it was a mistake before, they are confuse of what they are doing there.. And they will reimbursed me for what I pay for the insurance.. They change your loan as they please and I can't even see it cause Neil never reset the password. He is too busy probably running all the departments.

I am keeping a track on them and going to re-read all my fine print and I will start looking to contact the best business borrow. I don't think banking should be something they should be just winging. I wish I can move to another servicing company.. Be aware of this company ... To all banks looking for a cheap servicing company out there please consider your customer first...

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Response from Community Loan Servicing

Johana, Community Loan Servicing, regrets your recent experience with us. We strive to provide excellent customer service but sometimes do not hit the mark. Thank you for taking the time to write this comment. We do value your feedback.

Feel free to contact me directly at 800-771-5972 (weekdays between 9 a.m. and 6 p.m. Eastern) if you want to discuss further. You may also email me at SVPCUSTOMERADVOCATE@CommunityLoanServicing.com, if you prefer.

Regards,
Cheryl, SVP, Ombudsman
Community Loan Servicing

NMLS #2469

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    Yong increased rating by 3 stars.
    Customer Service
    After a positive interaction with Community Loan Servicing, Yong increased their star rating on Aug. 5, 2022.

    Updated review: Aug. 5, 2022

    Thank you for the prompt resolution to this issue. Our family appreciates you for your help.

    Original Review: July 19, 2022

    My parents were approved for a senior citizen tax exemption. Tax refund was sent by the county to the mortgage company. Was told by Community Loan Servicing that things were being taken care of and should be ready in a couple weeks. Well, it's been MONTHS of runarounds. Can't get through on the phone and can't get any email reply. Extremely frustrating. Highly unprofessional, unethical, and seems downright illegal.

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    Response from Community Loan Servicing
    Yong, Community Loan Servicing regrets your recent experience with us. We strive to provide excellent customer service, but sometimes do not hit the mark. Thank you for taking the time to write this comment.

    We do value your feedback.

    To address your concerns, I hope to work with you to get more information, but I would be grateful if you could let me know how to reach you. Please contact me directly at 800-771-5972 (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at SVPCUSTOMERADVOCATE@CommunityLoanServicing.com, if you prefer.

    Regards,
    Cheryl, SVP, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Verified purchase
    Customer Service

    Reviewed June 16, 2022

    Community Loan takes long to answer my call or return my call. They send letters out stating that we need to reach out to them as soon as possible. If not, we can lose our home but when we called, they never answered. We did emails, but they never really respond. We have to wait on the line for hours. Sometimes, the phone just drops. We finally got someone and it was very brief. We tried to get ahold of them again and it was the same thing.

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    Response from Community Loan Servicing

    Elizabeth, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We pride ourselves on providing all of our customers with excellent customer service. We appreciate your time writing this comment and value your feedback.

    Would you please contact me directly at 800-771-5972 (weekdays between 9 am and 6 pm Eastern) if you need further assistance, or you may also email me at SVPCUSTOMERADVOCATE@CommunityLoanServicing.com, if you prefer?

    Regards,
    Cheryl, SVP, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed June 9, 2022

    The customer service people were friendly. But I just got a bill in the mail that's $2,000 more than what we had discussed. I asked if there were going to be any additional fees I needed to be aware of so I could prep for that payment. I was told that there would just be a monthly payment. Now, I'm sitting with a bill that's a whole lot more than what they quoted me. That's a little bit unnerving. Other than that, the terms are fair. They just need to be more detailed when giving explanations so that people are fully prepared for payments that are coming their way.

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    Response from Community Loan Servicing

    Lisa, we really appreciate you taking the time to share your experience. Best wishes!!!

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Customer ServiceContract & TermsCoveragePunctuality & Speed

    Reviewed June 3, 2022

    This is one of the worst servicing companies I have ever worked with. I work as a commercial lender and also invest my personal money into real estate, so have a lot of experience with loan servicing. Community Loan Servicing may be one of the worst servicers I have seen, and I have worked with some fairly bad ones. They failed to pay my flood insurance after I repeatedly called them for over 2 months. They kept telling me that the insurance premium was paid, and I believed them the first 2 calls. Then after following up with the insurance company they kept reiterating that the premium had NOT been paid by Community Loan Servicing. Therefore, I kept calling Community Loan Servicing to ask for a proof of payment. Again they said they would send me the proof of payment right away, but it never showed up.

    This dance went on for about 2 months, and the insurance premium was never paid, so I had to pay out of pocket to make sure there was no lapse in coverage. Even though I know community loan service would of been liable if there was an insurance claim and the coverage had lapsed per the loan agreement, I did not want to deal with a long drawn out lawsuit that could affect the tenants at the property. I would NEVER recommend this servicing company to anyone in the lending world. This kind of servicer will ruin your client relationships and make sure you never get a deal done again.

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    Response from Community Loan Servicing

    Carter, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We appreciate the time you took to write this comment and value your feedback.

    We researched the situation and have addressed your concerns, please let me know if I can be of further assistance.

    Regards,
    Cheryl, SVP, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 1, 2022

    Community Loan Servicing’s service was good but I always had difficulty logging in to the website. I had a dream I'd be able to log in without trouble and I never have. But the people were very good. The reps did their best. How long the process takes depend on the cases and transferring me to different places. But it’s within a reasonable time.

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    Response from Community Loan Servicing

    Thanks for the review, David! The team here at Community works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!!

    Please let us know if there is ever anything else we can do. Best wishes!!!

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Verified purchase

    Reviewed May 25, 2022

    My experience with Community Loan Servicing has been fine.

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    Response from Community Loan Servicing

    Milton, we really appreciate you taking the time to share your experience. Please let us know if there is ever anything else we can do. Best wishes!!!

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 10, 2022

    I've had a good experience with Community Loan Servicing. I was going through a modification and right in the middle of my modification was when Community took over. We finished that up then we went right into pandemic, which worked out in my favor. They've been nothing but kind. I wanted to write the president a note saying how generous they were as a single person trying to make all these ends meet. The problem with me was in my condo, they also hit us up with a $12,000 special assessment. When I started here, they were 200 to 500, and now they're almost 800. It happened the same time between not working and getting that hit up. It worked out in my favor because Community Loan Servicing was so kind about me putting my mortgage on the back end.

    I'm happy with the customer service. Sometimes I have to not rob Peter to pay Paul, but sometimes I have to pay my assessment before my mortgage and I have to pay them because they're both kind of big ticket items. I move on between which one is coming up and Community Loan Servicing is nice about that. I have done that a couple of times and probably have to do that again. They're very flexible and I'm not getting big late fees. My credit score has gone up too. The only thing was in the beginning I had to do a lot of paperwork. They were a little difficult and my account was getting bounced around here and there. I never truly knew who my direct contact was. Now, it seems I don't have a single representative that handles my accounts at all.

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    Response from Community Loan Servicing

    Thanks for the Tracey! The team here at Community works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!!

    Please let us know if there is ever anything else we can do. Best wishes!!!

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Customer ServicePunctuality & SpeedStaff

    Reviewed May 2, 2022

    I purchased a 4th house for a rental before my wife and I went on our church mission. For the past 10 years my mortgages were on auto pay with additional money going to principal. Which is why I could go on a mission early, I had 3 debt-free rental properties. Since this was a new loan it was not paid off before leaving on mission. We once again were on auto pay, the loan was sold to Community Loan Servicing. Everything including autopay was supposed to stay, (nothing would change). Wrong, the auto pay fell off and their crappy service would NOT allow me to put it back on auto pay. So my payment was late, the first thing they did was ding my credit. I wrote a letter and even called customer service, NOPE the lady was even rude and almost proud about the fact they ding my credit. 10 years no late mortgage payment until Community Loan Servicing. I would actually MORE money to change who serviced my loan at this point.

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    Response from Community Loan Servicing

    John, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We pride ourselves on providing all of our customers with excellent customer service. We appreciate the time you took to write this comment and value your feedback.

    I am currently researching this situation and look forward to working with you to address your concerns. In addition, I will be reaching out directly to discuss further.

    I look forward to speaking with you and diligently working to resolve your concerns.

    Regards,
    Cheryl, SVP, Ombudsman
    Community Loan Servicing

    NMLS #2469

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    Community Loan Servicing Company Information

    Company Name:
    Community Loan Servicing
    Address:
    4425 Ponce De Leon Blvd. 5th Floor
    City:
    Coral Gables
    State/Province:
    FL
    Postal Code:
    33146
    Country:
    United States
    Website:
    communityloanservicing.com