Community Loan Servicing

Community Loan Servicing Reviews

Formerly Bayview Loan Servicing

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About Community Loan Servicing

Community Loan Servicing is a nationwide mortgage lender. The company offers multiple mortgage loan options as well as Fannie Mae and Freddie Mac loans.

Business Update – Coronavirus

Featured Reviews

Verified
Dallas, TX

…The reps were very helpful and they have stayed number one with me so far. They came through with everything that I needed and asked of them… They wouldn't hang up until you’re s...

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Verified
Norfolk, VA

… They assisted me in areas I asked for and they did a grand job. I recommended that their bosses treat them to lunch or whatever. I've made several calls on their behalf because ...

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What is Community Loan Servicing?

Community Loan Servicing is a mortgage lender that offers new mortgage loans to homebuyers throughout the U.S., Guam and Puerto Rico. It’s a subsidiary of Bayview Asset Management, a larger wealth-management group. Community also supports a nonprofit focused on children’s education and enrichment in Florida. The company’s mission is to provide supportive, respectful loan servicing, even during financial hardships.

What does Community Loan Servicing do?

Community provides new mortgage loans to homebuyers across the country. It accepts loan applications exclusively over the phone, but you can manage your account online once accepted. It also offers online resources with further information about the company and available mortgage loans. If you struggle to make your mortgage payment, Community works with you to find options.

Community loan rates and fees

Community interest rates follow industry standards, so check current mortgage rates to get an idea of what you’ll pay. Mortgage rates tend to vary widely based on the type of loan, the amount of the loan and your credit history.

The company’s website features a schedule of fees, including appraisal that ranges from $400 to $675, title searches up to $500 and other associated costs. Borrowers in New York and Hawaii are subject to a separate fee schedule.

Community Loan Servicing FAQ

Who owns Community Loan Servicing?

Community Loan Servicing is a subsidiary of Bayview Asset Management, a wealth management firm that provides a variety of financial and lending services.

Does Community Loan Servicing offer refinancing loans?

No, Community does not offer home refinancing. It focuses solely on new mortgage loans.

Can you apply for Community Loan Servicing loans online?

No, you cannot apply for Community’s mortgage loans online. To begin your application, call Community during business hours.

Where is Community Loan Servicing located?

Community is based out of Florida, but it services loans for buyers throughout the U.S., Guam and Puerto Rico.

Is Community Loan Servicing legitimate?

Community Loan Servicing, previously known as Bayview Loan Servicing, is a legitimate lender that provides financing solutions for homebuyers across the country. It doesn’t offer mortgage refinancing, but potential borrowers can apply for new mortgage loans over the phone. Check Community’s website for a complete list of fees and educational resources.

Community Loan Servicing Reviews

Stars Rating

  • 25%
  • 8%
  • 0%
  • 0%
  • 67%

Popular Mentions

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    How do I know I can trust these reviews about Community Loan Servicing?
    • 4,483,147 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Punctuality & Speed

    Reviewed May 28, 2024

    Back on May 14th, 2024 I was notified by Equifax and Transunion that my credit score dropped 39 points because Community Loan Serving reported to them that I was 150 days late in May, June and July of 2018 but ironically I was not with CLS, I was with Bayview Loan and these three payments were my three trail payments of a loan modification I was in the middle of with Bayview Loan and I have a confirmation # that I paid all three well in advance of their due date, so I’d love to know where my money went? In October of 2019 my loan was transferred from Bayview Loan to BofA and I have been with them ever since with an excellent payment history. Needless to say I am beyond disappointed and taking further action and getting a lawyer.

    Community Loan Servicing
    Community Loan Servicing
    Pinned

    Cynthia,  Community Loan Servicing f/k/a Bayview Loan Servicing, regrets your experience with us. We strive to provide excellent customer service but sometimes do not hit the mark. Thank you for taking the time to write this comment. We do value your feedback.

    I am committed to working with you to gather more information and address your concerns. Your satisfaction is our top priority. I would appreciate it if you could share your preferred contact details with me. Please feel free to reach out to me directly at 800-771-5972 (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss your concerns. Alternatively, you can also email me at SVPCUSTOMERADVOCATE@CommunityLoanServicing.com.

    Regards,
    Cheryl, SVP, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Customer ServiceCoveragePrice

    Reviewed March 12, 2024

    We were sent a notice that about updating our insurance. We emailed the information in, got a reply the email was invalid from the letter we received, searched the site. Came up with another email, sent the information in, left numerous messages for our direct contact Ramses, never got a call back. Sent numerous emails from their Submit Here form. No reply back. Their phone number extensions go nowhere and consistently disconnect the line. Now they are charging us an insane amount for coverage we already have! We even tried calling the insurance claim number in Michigan...Sorry this number doesn't exist! This company is a mess. Maybe now I'll get a reply.

    Community Loan Servicing
    Community Loan Servicing
    Pinned

    David, Community Loan Servicing regrets your recent experience with your insurance. We strive to provide excellent customer service but sometimes do not hit the mark. Thank you for taking the time to write this comment. We do value your feedback.

    I hope to work with you to get more information to address your concerns, but I was hoping you could let me know how to reach you. Please contact me directly at 1-800-771-5972 (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at SVPCUSTOMERADVOCATE@BayviewLoanServicing.com if you prefer.

    Regards,
    Cheryl, SVP, Ombudsman
    Bayview Loan Servicing

    NMLS #2469

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      Jason increased rating by 4 stars.
      Customer ServiceCoverageStaff
      After a positive interaction with Community Loan Servicing, Jason increased their star rating on March 18, 2024.

      Updated review: March 18, 2024

      Thank you for the quick resolution to the issues.

      Original Review: March 6, 2024

      For the last few months, I have been having issues with the insurance info they are providing. First I was told a property needed flood insurance that was not in a flood zone. My insurance agent called and sent them the info showing it and the response he got was that I needed it. I placed the insurance on the property and submitted the paperwork as the letter stated. A few weeks later, I received a notice that lender placed insurance was put on the property. When I called in the lady I spoke with looked it up and submitted a request to have it cancelled.

      It still has not been cancelled and I can not figure out who I need to speak with to get this corrected. I am also out $312 from the insurance that I placed and ended up cancelling but did not get a full refund. I am now receiving letters about other properties on the same loan and they are also incorrect according to the lady I spoke to when I called in. I would like to speak with somebody that can get all this resolved and ensure that the lender placed insurance has been removed from my escrow. Very dissatisfied with how this issue is being handled.

      Community Loan Servicing
      Community Loan Servicing
      Pinned

      Jason, Community Loan Servicing, would like to apologize for the experience you encountered with your loan. We pride ourselves on providing all of our customers with excellent customer service. We appreciate your time writing this comment and value your feedback.

      Your Relationship Manager is researching this situation and looks forward to working with you to address your concerns. I will contact you directly to discuss further and address your concerns.

      We look forward to speaking with you and diligently working to resolve your concerns.

      Regards,
      Cheryl
      Community Loan Servicing

      NMLS #2469

      Verified purchase
      Jorge L increased rating by 3 stars.
      Customer Service
      After a positive interaction with Community Loan Servicing, Jorge L increased their star rating on Oct. 26, 2023.

      Updated review: Oct. 26, 2023

      Update Ms. Cheryl ** helped me send the check as soon as I sent her an email, thank you so much.

      Original Review: Oct. 23, 2023

      I paid off my loan to Community Loan Servicing 83 days ago and they still have the escrow for the loan, it's an important amount, I've made many calls, many emails and no refund yet, it's not fair, beyond frustrating!!

      Community Loan Servicing
      Community Loan Servicing
      Pinned

      Jorge,

      You are welcome. It was a pleasure working with you, and please reach out if you need anything else.

      Regards,
      Cheryl, SVP, Ombudsman
      Community Loan Servicing

      NMLS #2469

      Customer ServiceCoverageStaff

      Reviewed Aug. 29, 2023

      Worst servicing provider.. I need it my password reset.. You have to call their customer service. To my surprise I press every single option and tell me that they are not available but but in every single department it keeps telling me to call Neil? I even try to reach someone in the Spanish department and it the machine tell me that Neil is unavailable. Is Neil the only person that runs that servicing company...I understand to start small but for something so serious as my mortgage I would like to have a choice to speak to more than one person.

      Also, I receive a cancelation notice from my insurance. They didn't pay so I talk to them and they say I have to pay it and that my loan is set up to only escrow for one year. So I said, "fine," so I pay the insurance company part of it cause was not expecting $2,888. Bill at once. Then I got a letter saying my loan amount will be around $220 or so dollars less which I figure it makes sense since I am now covering insurance, then Neil call me saying about they set up my escrow again cause it was a mistake before, they are confuse of what they are doing there.. And they will reimbursed me for what I pay for the insurance.. They change your loan as they please and I can't even see it cause Neil never reset the password. He is too busy probably running all the departments.

      I am keeping a track on them and going to re-read all my fine print and I will start looking to contact the best business borrow. I don't think banking should be something they should be just winging. I wish I can move to another servicing company.. Be aware of this company ... To all banks looking for a cheap servicing company out there please consider your customer first...

      Community Loan Servicing
      Community Loan Servicing
      Pinned

      Johana, Community Loan Servicing, regrets your recent experience with us. We strive to provide excellent customer service but sometimes do not hit the mark. Thank you for taking the time to write this comment. We do value your feedback.

      Feel free to contact me directly at 800-771-5972 (weekdays between 9 a.m. and 6 p.m. Eastern) if you want to discuss further. You may also email me at SVPCUSTOMERADVOCATE@CommunityLoanServicing.com, if you prefer.

      Regards,
      Cheryl, SVP, Ombudsman
      Community Loan Servicing

      NMLS #2469

      Yong increased rating by 3 stars.
      Customer Service
      After a positive interaction with Community Loan Servicing, Yong increased their star rating on Aug. 5, 2022.

      Updated review: Aug. 5, 2022

      Thank you for the prompt resolution to this issue. Our family appreciates you for your help.

      Original Review: July 19, 2022

      My parents were approved for a senior citizen tax exemption. Tax refund was sent by the county to the mortgage company. Was told by Community Loan Servicing that things were being taken care of and should be ready in a couple weeks. Well, it's been MONTHS of runarounds. Can't get through on the phone and can't get any email reply. Extremely frustrating. Highly unprofessional, unethical, and seems downright illegal.

      Community Loan Servicing
      Community Loan Servicing
      Pinned
      Yong, Community Loan Servicing regrets your recent experience with us. We strive to provide excellent customer service, but sometimes do not hit the mark. Thank you for taking the time to write this comment.

      We do value your feedback.

      To address your concerns, I hope to work with you to get more information, but I would be grateful if you could let me know how to reach you. Please contact me directly at 800-771-5972 (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at SVPCUSTOMERADVOCATE@CommunityLoanServicing.com, if you prefer.

      Regards,
      Cheryl, SVP, Ombudsman
      Community Loan Servicing

      NMLS #2469

      Verified purchase
      Customer Service

      Reviewed June 16, 2022

      Community Loan takes long to answer my call or return my call. They send letters out stating that we need to reach out to them as soon as possible. If not, we can lose our home but when we called, they never answered. We did emails, but they never really respond. We have to wait on the line for hours. Sometimes, the phone just drops. We finally got someone and it was very brief. We tried to get ahold of them again and it was the same thing.

      Community Loan Servicing
      Community Loan Servicing
      Pinned

      Elizabeth, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We pride ourselves on providing all of our customers with excellent customer service. We appreciate your time writing this comment and value your feedback.

      Would you please contact me directly at 800-771-5972 (weekdays between 9 am and 6 pm Eastern) if you need further assistance, or you may also email me at SVPCUSTOMERADVOCATE@CommunityLoanServicing.com, if you prefer?

      Regards,
      Cheryl, SVP, Ombudsman
      Community Loan Servicing

      NMLS #2469

      Verified purchase
      Customer ServiceContract & TermsStaff

      Reviewed June 9, 2022

      The customer service people were friendly. But I just got a bill in the mail that's $2,000 more than what we had discussed. I asked if there were going to be any additional fees I needed to be aware of so I could prep for that payment. I was told that there would just be a monthly payment. Now, I'm sitting with a bill that's a whole lot more than what they quoted me. That's a little bit unnerving. Other than that, the terms are fair. They just need to be more detailed when giving explanations so that people are fully prepared for payments that are coming their way.

      Community Loan Servicing
      Community Loan Servicing
      Pinned

      Lisa, we really appreciate you taking the time to share your experience. Best wishes!!!

      Regards,
      Cheryl, Senior Vice President, Ombudsman
      Community Loan Servicing

      NMLS #2469

      Customer ServiceContract & TermsCoveragePunctuality & Speed

      Reviewed June 3, 2022

      This is one of the worst servicing companies I have ever worked with. I work as a commercial lender and also invest my personal money into real estate, so have a lot of experience with loan servicing. Community Loan Servicing may be one of the worst servicers I have seen, and I have worked with some fairly bad ones. They failed to pay my flood insurance after I repeatedly called them for over 2 months. They kept telling me that the insurance premium was paid, and I believed them the first 2 calls. Then after following up with the insurance company they kept reiterating that the premium had NOT been paid by Community Loan Servicing. Therefore, I kept calling Community Loan Servicing to ask for a proof of payment. Again they said they would send me the proof of payment right away, but it never showed up.

      This dance went on for about 2 months, and the insurance premium was never paid, so I had to pay out of pocket to make sure there was no lapse in coverage. Even though I know community loan service would of been liable if there was an insurance claim and the coverage had lapsed per the loan agreement, I did not want to deal with a long drawn out lawsuit that could affect the tenants at the property. I would NEVER recommend this servicing company to anyone in the lending world. This kind of servicer will ruin your client relationships and make sure you never get a deal done again.

      Community Loan Servicing
      Community Loan Servicing
      Pinned

      Carter, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We appreciate the time you took to write this comment and value your feedback.

      We researched the situation and have addressed your concerns, please let me know if I can be of further assistance.

      Regards,
      Cheryl, SVP, Ombudsman
      Community Loan Servicing

      NMLS #2469

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed June 1, 2022

      Community Loan Servicing’s service was good but I always had difficulty logging in to the website. I had a dream I'd be able to log in without trouble and I never have. But the people were very good. The reps did their best. How long the process takes depend on the cases and transferring me to different places. But it’s within a reasonable time.

      Community Loan Servicing
      Community Loan Servicing
      Pinned

      Thanks for the review, David! The team here at Community works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!!

      Please let us know if there is ever anything else we can do. Best wishes!!!

      Regards,
      Cheryl, Senior Vice President, Ombudsman
      Community Loan Servicing

      NMLS #2469

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      Community Loan Servicing Company Information

      Company Name:
      Community Loan Servicing
      Address:
      4425 Ponce De Leon Blvd. 5th Floor
      City:
      Coral Gables
      State/Province:
      FL
      Postal Code:
      33146
      Country:
      United States
      Website:
      communityloanservicing.com