Community Loan Servicing Reviews

Update Ms. Cheryl ** helped me send the check as soon as I sent her an email, thank you so much.

Worst servicing provider.. I need it my password reset.. You have to call their customer service. To my surprise I press every single option and tell me that they are not available but but in every single department it keeps telling me to call Neil? I even try to reach someone in the Spanish department and it the machine tell me that Neil is unavailable. Is Neil the only person that runs that servicing company...I understand to start small but for something so serious as my mortgage I would like to have a choice to speak to more than one person.

Thank you for the prompt resolution to this issue. Our family appreciates you for your help.

Community Loan takes long to answer my call or return my call. They send letters out stating that we need to reach out to them as soon as possible. If not, we can lose our home but when we called, they never answered. We did emails, but they never really respond. We have to wait on the line for hours. Sometimes, the phone just drops. We finally got someone and it was very brief. We tried to get ahold of them again and it was the same thing.

The customer service people were friendly. But I just got a bill in the mail that's $2,000 more than what we had discussed. I asked if there were going to be any additional fees I needed to be aware of so I could prep for that payment. I was told that there would just be a monthly payment. Now, I'm sitting with a bill that's a whole lot more than what they quoted me. That's a little bit unnerving. Other than that, the terms are fair. They just need to be more detailed when giving explanations so that people are fully prepared for payments that are coming their way.

This is one of the worst servicing companies I have ever worked with. I work as a commercial lender and also invest my personal money into real estate, so have a lot of experience with loan servicing. Community Loan Servicing may be one of the worst servicers I have seen, and I have worked with some fairly bad ones. They failed to pay my flood insurance after I repeatedly called them for over 2 months. They kept telling me that the insurance premium was paid, and I believed them the first 2 calls. Then after following up with the insurance company they kept reiterating that the premium had NOT been paid by Community Loan Servicing. Therefore, I kept calling Community Loan Servicing to ask for a proof of payment. Again they said they would send me the proof of payment right away, but it never showed up.

Community Loan Servicing’s service was good but I always had difficulty logging in to the website. I had a dream I'd be able to log in without trouble and I never have. But the people were very good. The reps did their best. How long the process takes depend on the cases and transferring me to different places. But it’s within a reasonable time.

My experience with Community Loan Servicing has been fine.

I've had a good experience with Community Loan Servicing. I was going through a modification and right in the middle of my modification was when Community took over. We finished that up then we went right into pandemic, which worked out in my favor. They've been nothing but kind. I wanted to write the president a note saying how generous they were as a single person trying to make all these ends meet. The problem with me was in my condo, they also hit us up with a $12,000 special assessment. When I started here, they were 200 to 500, and now they're almost 800. It happened the same time between not working and getting that hit up. It worked out in my favor because Community Loan Servicing was so kind about me putting my mortgage on the back end.

I purchased a 4th house for a rental before my wife and I went on our church mission. For the past 10 years my mortgages were on auto pay with additional money going to principal. Which is why I could go on a mission early, I had 3 debt-free rental properties. Since this was a new loan it was not paid off before leaving on mission. We once again were on auto pay, the loan was sold to Community Loan Servicing. Everything including autopay was supposed to stay, (nothing would change). Wrong, the auto pay fell off and their crappy service would NOT allow me to put it back on auto pay. So my payment was late, the first thing they did was ding my credit. I wrote a letter and even called customer service, NOPE the lady was even rude and almost proud about the fact they ding my credit. 10 years no late mortgage payment until Community Loan Servicing. I would actually MORE money to change who serviced my loan at this point.