Specialized Loan Servicing Reviews

They did a mortgage review and did not include the check for $639.00 that was sent to them along with the insurance company reducing my premium, 6 months ago. They are asking me to give them more money in my May payment than I owe them, and refuse to take responsibility for their gross error in calculating my escrow. My insurance premium they are calculating in my escrow is for $2,800 when is should be $1,600. They refuse to take responsibility for their mistakes. I think they are asking me to pay so much more than I owe in an effort to steal my home, if I am unable to make their payment.

This is the worst company I have ever worked with. Having no way to pay additional to your loan or escrow is bad enough, but when my insurance company cancelled my policy by mistake, they decided to charge me $540 for a few days of coverage (Nothing happened to my home, of course). It should be illegal for these scumbags to buy your mortgage without you having a say.

In 40 years of title business, I have never come across a more incompetent, uncooperative, untimely, insensitive mortgage lender such as this one. And totally ignorant of probate rules for other states than the one they are located in. My son took his own life and they would NOT speak with me at all OR contact their foreclosure attorney located in my state to get the rules so that they could talk with me. Once they found out my son was deceased, they did nothing. We had to call the foreclosure attorney and advise them son was deceased and attorney office delayed foreclosure. It took FOREVER to get a final payoff...longer than the seven days (which is ridiculous to get a payoff) it normally takes. Closing was delayed because of them. Of course, they collected additional interest.

I am very curious how the Consumer Affairs allows this company to operate. If they are not following the Fannie Mae guidelines they are bound to adhere to, I can tell you they are, at best, immoral. In short their business model is as follows - They are purchasing mortgages on homes that have equity that are in covid 19 forbearance or other forbearances, and they try to foreclose on them to profit off the equity. They tell the home owner that they owe their entire past due forbearance balance immediately. (Which is not true and is against Fannie Mae covid 19 forbearance guidelines) When the homeowner does not pay, they report default to credit and try to foreclose on homes that have equity in them. In other words, they try to steal homes from good people, by breaking the guidelines set forth by our government.

Talk about a bad draw. My mortgage was purchased by this company after we completed the refi of our house. Though they offer the basics, they inexplicably don't receive updates of your insurance information. You're forced to go to a 3rd party site to upload your declarations page. Unfortunately, this site sometimes doesn't work. In that case, you can e-mail them your page. When I got my statement, I noticed they put a lender-placed insurance that was twice the cost of the one I usually get. They apparently never got the e-mails or uploaded docs. Despite opening cases about this, usually with a dismissive response from their agent, it still does not reflect the new policy. Unacceptable.

This is by far the most unorganized, unprofessional company I have ever dealt with in my life. DO NOT do any business with this company. DO NOT sign anything with these people. There are so many better loan companies. I sent in overage on a loan payoff. They owed me money ($3,000) for for 5 months. They reported to the credit bureau that I missed payments and have not paid the balance when it was actually owed to me. I was on the phone with them 6 plus times and was assured after every call that everything was taken care of only for it to not be the next time I received a call from their collections. Just a nightmare of a company ruining my credit because they cannot get their own internal ** together. NEVER use this company for anything.

Where do you start. Unethical group of loan people all working at the same place. Unorganized and bookkeeping nightmare. I'll keep it short. Got a HELOC, they sold it to SLS. We paid off the line of credit. But they still said we owed money every month, even after the $0 balance. Then, we called to pay it off and were told we actually had a credit. We were happy because this sounded correct. So, we ignored the messages saying we owed $27.00. 30 days later, they froze our line and said we owed $27.00 plus interest. We said, "Fine we will pay, just make sure to unfreeze the account." They said since we are 31 days late, they can't unfreeze. We lost the HELOC and they sent us to collections. We hired a lawyer because our 800 credit was tarnished and on top of it we still have a $27.00 credit according to the customer service department.

Our mortgage loan was sold to this company and it has been horrendous. We have 3 parcels to pay tax on that were escrowed from our original loan. Upon transfer they only paid 2/3 parcels. We paid the remaining parcel. The next year they only paid 1/3 parcels. When I contacted them they sent a check for the remaining parcels that miraculously never made it to the town. I asked several times for someone to fix our escrow as our delinquent tax bills piled up. After zero help, I closed our escrow. They still have $620 check that was never sent to the town and was not reimbursed to us. I have had to call numerous times and I get transferred from tax to escrow and no one can seem to help me. They misuse funds and do not have a consumer friendly customer service department. AVOID AT ALL COSTS!

I searched for reviews on Specialized Loan Servicing (SLS) and found many people shared horrible and similar experience with SLS on this website. After reading so many reviews shared here, I realized what I experienced is not a coincidence. I bought my house in June. All the school tax and city tax for this year was paid off during closing. However, SLS's escrow analysis showed that they paid my school tax again TWICE, and city tax again once. Thus they raised my monthly payment amount. I called them to explain that they should not be paying my tax again and it is not due until next year.

My loan was sold to them after closing. They are so incompetent that they have not paid the property taxes that are being paid through escrow. My property went to the state for Land Sale and now I am trying to do their work to save the home. God help you if you are dealing with them...

I called to update my last name. Customer Service representative was so rude. She would not allow me to explain my situation. I eventually asked for a supervisor. She did not ask me to hold but left me wondering if she had in fact hung up on me. I was about to hang up and call back when another rep came on the phone. It was an absolute nightmare.

SLS by far is the worst business I have ever come across. Customer service is unreachable. We did not choose this company as our loan servicer. They purchased our loan not long after we closed on the house. They screwed up the insurance payments in our escrow. No way to contact. I had to go through my home owners carrier to even figure out what they had done. They are horrible. No communication. The one time I did get through to a live human, she could barely converse intelligently. If you have a choice DO NOT USE SLS.

I've had many mortgages in my life and I have NEVER had as much frustration in dealing with any of them, as I have with SPECIALIZED LOAN SERVICING. It's insanity dealing with these people. Twice they have mistakenly opened an escrow account on my loan. I have spent hours getting shuttled around the departments trying to get the accounts removed, and the fees and penalties removed that were associated with their adding escrow to my account without my knowledge. Their predatory practices are purposeful. IF there was ANY way to avoid using them, I would. Unfortunately my loan was sold to them, and there isn't any way I can avoid them without paying the loan off in full.

When my father died two years ago myself and my mother took over the mortgage. We worked with Specialized Loan Servicing to find the account information to keep mortgage paid on the house. We sent them documents verifying that my dad, the original borrower, was deceased and for all communication regarding the account to go through us. A few weeks ago SLS sent us documents regarding a lapse in homeowners insurance which was inaccurate.

We have been patiently working with this company to receive account updates and missing payments applied for over 45 days. For documentation purposes, we call and email every day for assistance. We were told two weeks ago that we would receive a call back from a Supervisor in 24 hours. It's been two weeks. We call customer service every day and are told this is an attempt to collect a debt and the conversation is never resolved. The customer service team does not know how to handle each call based on the needs. They rehearse a script and lack of knowledge to handle case by case. We are still waiting for a resolution to move forward. The stress and frustration are unacceptable. We do not feel like valued consumers.

My mom is deceased and I accidentally set up auto pay with MY information and to get it taken off I had to submit death cert, MY DL and other documents. They took the mortgage out on Aug 11 automatically, BUT they also charged me a 7.50 fee even though it wasn’t paid VIA phone. I believe they are STEALING 7.50 and won’t refund me because they said I don’t have auto pay! I DID have auto pay which y’all took off because I sent in all that information. This place is corrupt and the guy that offered to set up auto pay after I told him this whole story AGAIN, must’ve been high, cause he sounded like he didn’t even know he was alive. He put me hold and then forgot who he came back to. Unacceptable! I’m glad my mortgage isn’t handled by this incompetent company!

This ties back from Wells Fargo who sold my husband's account to this fraudulent group. They are a third party debt collection agency. They do not give loans nor do they refinance. They lied to us and did not tell us that they were debt collectors until we already started making payments which is trickery and that is illegal! Their story keeps changing. I have received many letters from them claiming that they use our payments to help other neighbors. I guess that’s why we never built any equity after 15 years of paying. They have no records and are unorganized unprofessionals. This group is operating independently outside of the central bank. Everyone says that the central bank is greedy. But why would a central bank sell a mortgage to a third party group? Does anyone ever think to ask these questions? They breached it. Or someone dirty and shady in Wells Fargo is working a little side business fraud.

They bought my home equity loan, then stuck me with a balloon payment provision. When I tried to continue just paying a normal amount instead of the last 20% all at once, they went through a charade procedure with massive privacy infringement and back and forth, then rejected the claim. I am glad that I wasted my time wasting their time, because I want their business to fail. That's how a just world works. If an SLS employee is reading this, please know that your employment is temporary and you work for an employer that will fail, because that's what happens to companies like yours. Get out now, or at least admit to yourself that you are also a terrible human being, and enjoy working for a terrible company.

They will continue charge you after your loan has been transferred to another provider. Then make it impossible to contact them for help or support because you are no longer a customer (technically, even though they continue to take your money). This is not a stand-up company, this should be illegal.

I am so thankful to refinance my home and get away from Specialized Loan Servicing. They prey on hardworking citizens. I am sure the executives of this company are reaping the benefits of all of money they have robbed from countless customers.

My HELOC was sold and service was transferred from Cenlar, where I never had an issue, to SLS that has done nothing right yet. The first thing they did was double bill me for interest including a month before they took over the own that had already been paid to Cenlar. This scam works when people don't audit their statements. The interest doubled and the principal went almost to zero so many may not even notice since the total monthly payment remains the same. They also added a "Past Due" fee of $785. I sent them copies of my statements showing there had never been any $785 fee.

If you are searching for a mortgage company DO NOT USE THIS COMPANY. They are indescribable. Their customer service is non-existent. They do not respond to account inquiries. They do not return phone calls or written requests. They do not care about the customers. They are only out for their bottom line and your family home does not matter to them. When you do call you are transferred multiple times and given different answers by each representative -- nobody knows the correct answers! I would not recommend to my worst enemy. They restructure loans without homeowners consent or knowledge causing negative impacts on your credit score -- I personally experienced. I truly believe they are a participant in illegal and unfair lending practices and should not be in business. They do not deserve even 1 star. On my final call I was lucky enough to speak with Caitlyn and she was friendly, as well as knowledgeable.

I paid off my mortgage in March of 2021. I have come to find out in March of 2022 when I am selling my home that this company NEVER filed a release of lien with the city of Suffolk, Va. So I am under contract and the title will not clear. I have made multiple phone calls and get a different story each time. I am now forced to hire an attorney to sue SLS in order to get them to get my recorded certificate of satisfaction so I may sell my home. I would avoid this company like the plague. They are not trustworthy and their customer service is terrible.

This company is a hot mess. Every month trying to make the payment is a joke. I make my payment and they split it all up as into categories of interest, principal, late fees, escrow. 1) Where am I getting a late fee from if even their records show no late payments. 2) I should not have any escrow fee on my heloc, where did they get that from? My payment amount is never the same on statements and they have it set up each month as though I am late and adding late fees. I've been in the real estate field for 21 years and from what I am seeing from this company seems to be a predatory service provider with suspicious intent, as I see reviews with loan modifications that result in foreclosures. I'll be paying this loan off.

My experience with SLS has been a nightmare! I have been trying to get refunded for charges on a home I sold in 2018. It is not possible to be transferred to a supervisor. I have spent so much time on hold- transferred and then disconnected. I now am getting an attorney to resolve the issue of being charged escrow and insurance on a home that closed on Jan. 31, 2018. Run as fast as you can from this poorly run and unethical company!

Specialized Loan Servicing (SLS) took over servicing my loan in December of 2021. When I went to pay my mortgage, there was a fee totaling over $700. I filed a complaint, and the charge was removed. When I went to pay my most recent statement, there was another service past due charge of $25!!!! When I contacted them to find out what the charge was for, I was informed that it was a charge to me for a “drive by” inspection of my residence to confirm that the home was occupied. BTW, how could they confirm the home is occupied when they never knocked on my door? Unbelievable! It’s not the $25 fee, but the principle of them spending my money on their behalf! Unacceptable! Can’t wait for SLS sells their right to service my loan to another company!

I get different answers every time I call them. Customer service is horrible. If they accidentally take two payments out of your account they will not issue a refund for one of the payments for 15 business days. They have yet to straighten out my ACH payments. I set up ACH for a 2nd time with them and my payment was to come out on Feb. 1st. I get a letter from them confirming my ACH request with a start date of March 1st. When I log on to my account it show a start date of Feb. 1st. The last time this happened I made a one time payment and a day later they took out a 2nd payment from my account. I would refinance again but the mortgage would probably just end up with SLS again. There should be better laws regulating these mortgage servicing companies.

I don't know how to describe this mortgage company, I been several months trying to solve my problem, after forbearance plan, it's been a nightmare, I'm not allowed to make payments, they want me to pay in full, no payment arrangement, then apply for mortgage assistance, it's been months and no one call me to know what's going on with my application, I call them, nobody knows anything, different answers from different tellers. I'm so frustrated and afraid to lose my home. If somebody out there can help me or give me advise cause this is getting out of control. I have never been in this situation before.

My mortgage, like many of the other peoples reviews was sold to SLS in 2015, by Bank of America. SLS, stands for "sleazy". This is by far the most corrupt company I have ever had the displeasure or working with. Their staff is completely oblivious. You are put on hold for literally hours. And every time you call you have to tell your current situation over and over. They will always tell you someone will contact you in 7 to 10 days and no one every does. Once they bought my loan, they fraudulently said I was past due to B of A. Untrue. So they began putting a portion of my mortgage payment into unapplied funds, and hitting me with a late fee every month. By which they were racking up unfounded late fees and ruining my credit at the same time, so I could not re-finance away from them.

I mortgage loan was recently transferred. Unfortunately, the recipient of my loan was SLS. I've been with them for two weeks and I'm not feeling good about their business practices. After seeing their reviews, I'm wondering why the investor who owns my loan chose this company to service my loan. I'm getting several different messages from different employees at SLS. One being, your home has an "intent to foreclose" message on my account. Another telling me, "No that's not the case." Once I find that I, I immediately call to straighten out the matter with their modification dept. I have a screenshot of the phone call I made to that department and I was on hold from 2:15 pm until 10 pm when the phone just hung up. I'm going to try to take my loan elsewhere, mainly to get away from SLS. These people are horrible. #STAYAWAYFROMSLS!

SLS keeps buying my mortgage, and every time they buy it, I refinance to get away from them. The company is horrible. Their customer service is non-existent, they constantly screw up the most basic tasks and they never, ever have the loan information right. And if you need to change it, it's usually impossible on the website but that won't stop their auto attendant from telling you go to the website instead of calling when you inevitably give up trying to accomplish anything on the website and call them. Oh and your hold time will be 110+ minutes, and they have no option for callback or chat, because, and this is the important part about SLS, they don't care about you. You can find out everything you need to know about how bad SLS is by looking at the ratings here, and the fact that they haven't even bothered to claim their profile. Why? Cause they don't care.

If I could have given 0 stars I would have. Our mortgage was sold to this company. After two years they required flood insurance in an area where it's not federally required. We obtained said insurance, effective the date of our receiving notice. They then charged us for time already passed..charging the same amount for 1 month of coverage, that we paid for a year. We paid off the mortgage to avoid ever dealing with them again. They added fees beyond the pay off amount. They were rude, heartless and difficult to deal with. I will add an addendum to any future mortgage, that it not be sold to SLS, Wells Fargo or any subsidiary of Wells Fargo.

(A shorter letter was submitted to the BBB.) My parents had a home equity loan that was paid off in February 2020; the $0 balance loan was sold to SLS and we've been receiving bills ever since. I mistakenly assumed that a loan with no balance would have been closed out? My parents have both since passed and I was still receiving letters threatening collection action. I called SLS to explain they were billing us insurance for a $0 balance loan. They could not speak with me because I was not on the loan paperwork; I was told to submit documents. On 9/27/21, via USPS, I sent them the documents they requested (Death certificates, Small Estate Affidavit, certified copy of my parents Will and property deed).

We have gone through an unprecedented family tragedy house fire. The house has no mortgage and we never heard of this group. This group out of nowhere says they are now the lien holders of the house. How in God’s name can a group from nowhere with terrible reviews do such a crime against humanity. Praying our probate attorney brings justice to this unlawful group.

We are trying to get out of forbearance with SLS caused by Covid. We have tried for over 6 months with their coaching and this experience has defined the word "INSANITY". No one calls you back, No knows what needs to be done. No one knows what needs to be in the document package. We never talked to the person that was supposedly our contact. "They are busy" so you get someone new every time.

If you have a choice, run in another direction! Delay in updating info, lost payments, erroneous "collection" calls. Reps & supervisors have no decision making ability. Follow up call promises do not occur.

If at all possible never, never obtain a mortgage or HELOC loan from this sham of a company. Terrible customer service. Next to impossible to get an answer. Absolutely the worst and least helpful company I have ever dealt with. There are dozens of reputable companies out there. Run, don't walk away from this one.

This company is TERRIBLE!!!!! I would NOT even give this SLS ONE star!! If you are thinking of using this company for your financial needs, DON'T!!! Run as fast and as far as you can from SLS!!!! Here is my horror story: I have been with SLS since Jan. 1, 2021 when my State Farm home equity loan account was sold to SLS. My account debt with SLS was PAID in FULL to a ZERO balance in Jan. 2021 but, these people could not get their accounting correct for some reason for months. SLS started sending me letters of threat for non payment, with threats of turning me over to collection and strikes against my credit score. I made many multiple phone calls to get it all straighten out but, talking to these totally inept so-called customer support reps was a complete joke and a waste of time!!!

BofA sold my home equity line of credit to SLS. Ever since day one, the right hand has never known what the left is doing regarding payments. My most recent experience, 1July21, my regular monthly payment was returned in full even though there is an outstanding balance due. When I called to inquire as to why the payment was returned, the young lady on the phone saw where payments had been received and credited to my account but that my account was flagged as being past due. She did see where the payment was received but why it was returned she didn’t know, but my account had been placed in past due status because obviously the returned payment was credited to my account as it regularly should have been. While trying to exercise the best patience I could muster trying to help her get to the bottom of it, she finally got as frustrated and disgusted as I was and just simply hung up on me. This outfit is THE most incompetent loan service provider I have EVER dealt with in 30 years!

Wow! Lots of the reviews are spot on in regards to how this company handles its business and clients. Here's our nightmare. We thought we had paid off one of our properties, to find out 2 months later that they applied the money to the wrong account. We actually found out because we received a statement showing us late on a mortgage that we thought was paid off. Still getting the run around after 3 weeks. How can a company this incompetent still be in business? They have been less to no help in the many times I have called to resolve this matter; there is some excuse about how we need to send in proof; and when you send it they never receive it, how convenient.

SLS is the worst Mortgage Company I've ever dealt with. They take your payments and post it then put it has a negative on your statement. Which then shows no payments received. Then you call them and rep. states was computer problem. Which is crap. They steal your payments. Then you receive the monthly statement showing you're thousands of dollars behind which you know you're not. And before you know it a statement will come out showing over one year behind. You call them and are told that you're behind but you've only been with them just a little over one year. The government needs to close this company down for good. They are steal everyone's money from us blind. I would never refer SLS to my worst enemy because that's how bad SLS is.

They almost put into foreclosure by overcharging me $4k in escrow charges (after forcing me to pay a year in back taxes and escrow taxes going forward). The Better Bus Bureau caught them & they refunded.

I had been using the website and paying my mortgage online. I had only a few payment left to make and my mortgage would be paid off. They disabled my login - so I could no longer make payments or look at the account balance. My last payment was supposed to be only a few hundred dollars but I get a bill for the full amount. I call them and they tell me to pay another amount, which I do. I was then paid off, but on Dec 1st I get another bill for the same full amount. I call and they say I am all paid off - don't worry about it. Then they ding my credit report !!!!!!

Specialized Loan Servicing continued to draft my mortgage after my home loan was paid off. I called to complain and wanted my funds back. No satisfaction, talked to a front line employee who couldn't explain to me why that happen and told me it would be a month before I would receive a refund. I asked to speak with someone who could possibly help me with my refund, told me if would be 48 hours before a supervisor would get in touch with me. 10 days later no one has been in contact with me about my situation.

SLS took over servicing my mortgage loan three years ago. Escrow payments are included in my monthly payment, and SLS, as the loan servicer, is required to pay insurance premiums. SLS is now a perfect three-for-three in failing to make this payment and causing the policy to lapse. Last year I had to spend two full days on the telephone with customer service agents at SLS and the insurance company (American Modern, which is equally inept) to get this problem fixed. I now am getting a new insurance company, and if could choose who services my loan, SLS also would be history.

Called Specialized Loan Servicing to get some answers to why a 30 late notice and another month had a negative mark on my credit report. I was told to mail in a dispute for that. One of their customer service people gave me the address to send it to which she was very nice. Sent the information which took me 2 hours to compile which had my bank statements for a year showing my payments along with a letter why I was disputing the inaccurate information. A week later I get a letter stating I sent the information to the wrong address. I sent it certified mail because I didn't want to hear they never received it.

This company is terrible to get in contact with. Their agents are rude, unprofessional and impatient and never return any calls. I don't have a deferment agreement with SLS. SLS is showing deferred principal ($***.96) and deferred interest ($****.95) on my statement. SLS should NOT be showing anything in the deferral portion of the payoff demand! SLS tagged the forbearance dollars onto the principal balance, rather than set aside in a FORBEARANCE agreement to be paid in 90 days.

This company is either spectacularly incompetent or spectacularly crooked. My mortgage was transferred to them at the beginning of the year and - in less than 12 months - they have managed to screw it up 3 times, including AFTER a trip to court and an attempted foreclosure. Their agents are either crooks or liars. I have been repeatedly given the wrong information, to then have the company turn around and claim that I am in default when I have PROOF that I am not in default. After the attempted foreclosure (which the court dismissed) they told my attorney that I was current on all payments. I have made payments by phone every month and, every month, I ask the agent to tell me what they are showing as the amount owed for that month's payment.

Company transferred from ASC To SLS, After 3 yrs in they started telling me I was missing a payment! Sent 5 yrs of payment receipts and they couldn’t find missing payment!! To satisfy them, I made a extra payment. Now they want $1800.00 in late fees for which they don’t even know when I missed payment. Total THIEVERY!! Also after making extra payment my new balance didn’t include late fee. Every rep will give a different answer. STAY AWAY.

My previous loan was sold to my current holder, I had never heard of them before. So far, experiences has not been good since taking over loan almost 1 year ago. I am currently submitting a refinancing application and how this process will result in a positive experience going forward.

My mortgage was recently transferred to CMC funding and SLS. After trying to set up recurring payments online, I have been trying to reach someone at this company by phone, online chat and email but was disconnected each time after being told that no one is available to respond. This is the second time that my loan has been transferred, but the previous change was extremely easy. I simply do not understand why this company makes it so complicated, all I am trying to do is set up recurring payments and you would think that the company would want to make this easy to ensure that the loan is paid in a timely manner. Unless their goal is to maximize late fees. If your core business is buying up loans, this process should be made easy to ensure timely collections.

Wow this is the worst company I've ever dealt with. In short I will list the issues.

I refinanced with another company and it closed on 6/26. CMC's automated system says the payment was received 6/29. It is now 8/13, and after 10 phone calls, I still haven't gotten the refund for my prepaid July mortgage payment (not realizing the refi closing would happen so quickly), and escrow. They owe me $3,920. Paid off my mortgage to CMC with a refinance to another company on 6/29/20. Before the closing, I paid my July mortgage to CMC on thinking the refi would take weeks, and I didn't want to be late. CMCs phone system indicates they received and applied pay off payment on 6/29/20 before the July mortgage was due. They verbally claim they received it on 7/8 and deducted $272 in PMI for the month of July.

Specialized Loan spends all of its' time on the phone, communicating that none of its' staff and senior managers have no idea how the company works nor how to resolve any issue. The ineptitude is shocking and definitely unprofessional and treats mortgagees with numbing rudeness.

We are going to start legal proceedings against your company. You have cashed our check for our house payment on June 1st and claim that you don't have it. We have given you proof that you cashed it, spent numerous hours on the phone with multiple incompetent agents and now you have applied our July payment to June. You are threatening to ruin our credit and payment history with your mismanaged processes. We are going to sue you and we just posted along with many others, a negative Better Business Bureau review. Several people have been scammed out of their house payments by your company. SLS is the most incompetent company we have ever worked with. I will start a campaign against your company and write negative reviews wherever I can. You messed with the wrong family.

SLS is the horrible and has the same terrible customer service to boot. NO ONE CAN GIVE A DIRECT ANSWER. The company mails letters to threaten foreclosure however they cannot seem to generate a monthly statement. Today - I was told the company does not mail out receipts. I did not ask for a receipt! I asked for what should be in my mailbox – monthly statement. Terrible for not sending any type of follow up or documentation. The reps give the option to email to the customer service mailbox for assistance. Not one of my email request have been addressed.

This is the worst company on the planet and every time you try speak a live person, the system just directs you for a callback. Tried paying house off and they said they never received the check after 30 days.

This company sent $3k from my escrow account to the wrong parcel number to pay property taxes. I have spent countless hours and phone minutes trying to get connected with a "real" person to no avail. No one wants to take responsibility for "their" error and return the funds to my account. They seem to like playing the "pass the buck game!" Meantime, SLS has generated a new escrow analysis on my loan incorporating the escrow shortage (that they created by their error) and have increased my monthly payment by $300.00. How the heck is this my fault?? Maybe it's time to hire a lawyer or go to the media about my experience.

SLS has a persistent habit of registering payments late. Usually this phenomenon has been self correcting, but recently they actually assessed late fees for a payment stamped received on a check by 13 May. The payment was due on the 15th. They dated it the 19th. I did not chose this company. My mortgage was sold to them.

In July of 2019 Wells Fargo sold our mortgage to this company. In January of 2020 we received a telephone call from Specialized Loan Services saying we are one month behind on our mortgage payment. We knew we weren't, and they told us the burden of proof is on us. We did exactly what they said and emailed our bank statement that showed they cashed our check, just as they directed. We blacked out what they told us to and didn't hear from them so we thought it was resolved. We received another phone call 2 months later telling us we are delinquent on our mortgage.

Crooks. They find excuses to make money from you. STEAL FROM YOU. SLS will buy hazard insurance for $1400 per year and sell you for $11, 000. They SNEAKED UP on you at this time of need when most insurance agencies are Closed COVID 19. They INCREASED my loan balance from 83K in the March to 105K in June 2020....20k this CROOKS STOLE. They hired ALL KIND OF PHONE OPERATORS and will not know what is going on with account records when asked. They will LIE and told you missed past payments but this phone operators has no answers. SLS just covering their butts. If asked for REASONS they will tell you, "Ooohh mail your questions to this PO box". Stay away from this crooks SLS.

I had BOA for years, never had a problem. I could go into their website & put as much $ as I wanted to the principal with no problem and be able to see my statement the next month.. correct. SLS does what they want. Very bad/terrible website! You call them up as of these two months you can't get a hold of anyone, only a recorder. Their website is so bad, you have no control, you have no options or leave a message. I'm having a problem of closing this account with no one to talk to. They suspended my payment.. WHY, with no letter to inform me anything. My $ is sitting there. BOA sold my mortgage to them, because of all this trouble with them, I decided to pay them off and now I can't. No one to talk to as my payment is suspended and they didn't post it to my account. Very horrible company, what a nightmare!

I have a mortgage thru GMFS Lending. I've been a customer with GMFS for approximately 10-15 yrs. Probably longer, because I'm not real sure. I have NEVER had a problem with GMFS UNTIL they hired Specialized Loan Servicing to service my account. It went downhill from there. I have always had a shortage in my escrow account. I get that. So a couple of years ago, I took money out of my 401 K to pay the shortage, to avoid my monthly mortgage to increase. I specifically asked them (memo on the check) to apply to escrow. What did they do? Applied it to the principal... In the interim, the next month, they took the increased mortgage payment out of my account (I do ACH to avoid any late payments). Initially they told me there was nothing they could do until I raised so much noise. Then "eventually", I did get a refund...

They offered bi-monthly auto pay options. I signed up to help reduce my accrued interest. One year later I learn that they don't apply the first half to the loan until the 2nd half comes to them. Then when I made a payment ahead they applied it to the previous month and reported me late the to the credit bureaus. Then they refuse to escalate my concern or let me talk with a manager.

Loan was bought from Wells Fargo- I was making payments on the 1st and 15th of each month for several months and all of a sudden my loan shows up late - NO WAY and I called & Rep informs me that SLS does not accept partial payments - WELL YOU DID FOR SEVERAL MOS. I inquired about the missing payment - I was put on hold several times and she finally comes back and says that when they receive a partial payment they don’t know where to put apply it - DUH - you apply it to the customer’s account - you have the account number. Also asked about PMI - my home meets the LTV requirement but they want me to pay up to $800 for a valuation on my property plus other fees - NAW!! I do not like Specialized Loan Service and will be refinancing will another mortgage company real soon!!!

My 2nd mortgage loan is approaching maturity so I was getting a letter/bill from SLS stating that the amount shown is not the final total and that I should call or visit their website to get a payoff amount. I used their website. When I got a payoff quote it did not include the last payment I made but I also noticed there were charges that didn't look right especially the one that was for a late payment!? So I waited a few days and got another quote. This time the late payment wasn't there and there were other charges! I'm thinking something is very wrong with the computations. I did another quote and it was different again! So I called them and the rep could not explain the charges because he didn't know!

We have not been able to pay our mortgages due to Covid 19. SLS will not offer us a deferral. They will only offer us a forbearance with a balloon payment at the end of 90 days. Will someone please check out this company? Other mortgage companies are offering deferral payments.

Still waiting for a callback so I can pay my mortgage. Company refuse to call or respond to emails. Complete joke and should be bankrupt. I shouldnt have to go through so much trouble to pay a bill. Doesn.t seem like they care about customers.

My January 2020 payment was made. Using their online system. I paid $7 OVER the amount stated due just to even the amount. Approximately the 10th of February I received a collection from SLS Rep stating my payment was $66 short. I said I paid the amount shown. He was adamant about me paying more. Then I remembered I made picture of my acct at time I paid. I informed him. He placed me on hold a long time! Came back. Apologized. Stated sls has numerous screens. I expressed concern about my credit report as similar situations have de erased my credit score with them in the past. To shorten this horrible nightmare my credit score HAS DROPPED 100 Points! My credit cards reduced available credits! My January Payment STILL NOT POSTED AS PAID ON TIME YET. Says NO PAYMENT! I can't reach anyone. No return calls.

I had asked what kind of programs they had for us who have lost our jobs due to the coronavirus I was told that we can skip three payments but would have to make that up on the third payment plus play the fourth payment all at once. That is no help when you have no money to come up with $8000 that is totally absurd. That is no help to us. If I had the money I wouldn’t have to ask them for help. What kind of company is this? This is not a relief program for us.

Specialized Loan Servicing has held our home mortgage for several years. No late payments, no missed payments. Because of COVID-19 my husband and I are laid off right now. When I finally spoke to someone about possibly making interest-only payments for 2-3 months, I was told the only option their investors have approved is instead of a regular payment was a "Forbearance". I could skip up to 3 months' payments, but on the 4th month, all the skipped payments along with the 4th month payment would be due at once in a lump sum.

First of all it is so hard to get in touch with them. They don't answer the phone, no email either, they don't return phone calls, waited long time to speak with some one, once I got someone to talk to I explained, I was having a hard time to pay my mortgage and was told that I could use a forbearance program which will allow me to fall behind for 90 days and after that I will have to come up with the full 3 months of payment at once, THIS IS IN NO WAY HELP, the government needs to step in and do something, we Americans desperately need help from this loan servicing companies.

SLS said they would suspend payments for 90 days with interest but after 90 days I would have to pay all back payments which is impossible. They should be ashamed of themselves and the government should step in and force them to give true relief to their clients. What a horrible company!!!

My Indymac loan was turned over to One West Bank, then went to CIC in California. Was never informed by SLS or any company that this was happening. SLS claimed letter was sent to me by them and other companies. LIE!!! Then SLS was sending bills.. I called them, never got an answer. Call kept getting disconnected. I thought this was a scammer so ignored bills. Now I am getting foreclosure notices. Have since been finally able to get a voice on the phone.. a different voice (rep) every time, no follow thru, lies, not helpful, rude.. Different answer depending on who you got that day. Mail informing me who account manager was only to find out it was someone else. Margie (mgr) is clueless.. Said she never spoke with me before.. I could go on and on.

My loan was sold off to this company from Chase. Once they received the loan on Nov. 2015 they failed to pay the taxes on my property for that year, which Chase have sent them the escrow balance with the loan so they can pay it. SLS failed to notify me of their negligence to pay the 2015 property taxes. On February 20th, 2020 my family’s home, in which we’ve resided in for 15 years, was sold at a public auction due to the unpaid tax deed. I have contacted SLS fairly every day since I received the notice of sale, to have them overturn the sale and obtain the ownership of my home back. They have been very incompetent to give me a resolution or status updates of their investigation.

Specialized Loan Servicing purchased my HELOC from Key Bank of Knoxville, TN and has consistently lowered my interest rate on my interest only HELOC. Looking forward to Athens lower interest from the recent .5 points decrease.

I did a modified loan for my home in 2019. I was with Wells Fargo whom I love and they gave my loan to these **. First off no one called me to tell me my loan was sold. Then my loan balance kept going up and not down each month. But the kicker is I sold my home and it closed on March 5. I called these people all throughout the month of February and told them what was going on and they said, "Don't worry. It will be fine." Then they hounded me for 4 days is a row when I told them it was in escrow and a day away from closing. Finally a week after they got paid in FULL, they reported me to the credit bureaus as 30 days late. I can't believe I let my loan get sold to these people!

My husband and I obtained a home equity through E-Trade back in 2005. My husband declared bankruptcy in 2011. This loan was included. We paid the entire amount ($50,000). However, the interest and principal were so high, we had a balance of $25,000 when the bankruptcy took place. Because we were told the loan was discharged, we stopped making payments. We kept receiving statements from SLS but we would call and were assured we did not have to pay. 8 years after the bankruptcy, we tried to sell our house and found there was a lien. SLS added more interest and fees to the tune of $55,000. They knew we didn’t have it. Now they are threatening foreclosure. I have stage 4 cancer and I am on disability. My husband is retired. This company has lied to us many times. They have refused to work with us and they only seem to want to foreclose. All over $25,000.

I was trying to prevent the foreclosure of my deceased brother's property before I've had a chance to settle his estate. He just passed and the probate process hasn't started. I wanted to know if, in the event of the death of any borrower, would a potential foreclosure process be suspended. Luis from Customer Service did nothing to help me. He wouldn't answer any questions at all. He kept insisting that I was an unauthorized person and was asking about the status of my brother's loan and that I needed to follow the process. I went to the internet instead and found my answer and that didn't require me to be an authorized user of any loan. God forbid that you ever need to work with SLS Customer Service again! I would have given them 0 stars but this review wouldn't let me. SLS needs a department who can work with family of the deceased who are just trying to figure out what's going on.

Had our fixed mortgage with SLS for many years. Last month I setup a user name and password online so we could view our statement online. I went looking thru the website and out of curiosity selected the "Loan Payoff Amount" button. They billed me $25 for that one click and will not take it off my statement. That is a small amount but that is TOTALLY unacceptable business practice. If I ran my company that way I would not have a business for long...scumbag business practices...very disappointing!

Due to some life circumstances, we were forced into bankruptcy years ago. Unfortunately we had a HELOC with SLS, which originated with a different company. We used adjoining land as collateral and acknowledged over and over that it now will belong to them. This company is determined to take our house, although the house and it's property was never collateral, even according to them! Instead of taking the collateral, as determined by law and which we firmly believe is the right thing to do, SLS hounds us constantly, insisting that we do a short sale and give them the proceeds. Even though on the back of all their letters it states this cannot happen, they continue to harass.

Be careful with this company. I made two payments, one is for January and the other one is for February but I was told by Specialized Loan Servicing LLC owing them for February payment which is wrong. I verified with my bank those two payment were cleared and paid to them already. This is a nightmare for me.

SLS bought our Mortgage from Wells Fargo, we had been with Wells for 17 years! We never had a problem until we were in the process of selling our house. The buyers had set the closing date, which was supposed to happen before the next payment was due. SLS was aware of the sale pending. The buyers had a death in their family and had to postpone the closing to get through the funeral. They rescheduled the closing for the following week. The day before closing they had an issue with their lender and had to take care of that, rescheduled closing for yet another week, and again something minor popped up and they had to change the date one last time for 2 days later. Now at this point we are late on our payment but we were told to not do anything because all the lenders were on the same page and understood that we were closing on the house!

These people are crooks. This is my 3rd mortgage company to do business with. I constantly get fraudulent late charges put on my account. Often when I dispute these charges they will tell me that their system can't change it. The government should investigate these people, shut them down, and have the mortgages given to another company. My loan was sold to them and so I had no choice but work with them. This is a cooked company.

My Bank of America home equity line of credit was sold to SLS August of 2019. Before that date my life was ok scraping by. But that was all to change. They have demanded since day one that we use there homeowners insurance that is triple what we currently pay for insurance and has much less coverage and the coverage is for the loan amount not the home's replacement value. Our homeowners insurance would actually cover our home if we get a hurricane. WE have refused and told them we did not have that with Bank of America and do not want it.

Specialized put forced insurance on my mortgage at an obscene price because I did not "mail a letter" confirming that I was continuing with my current insurance. My current insurance never lapsed and I had no intention of discontinuing. Because their forced insurance raised my monthly payment amount in excess of my regular payments, I was "delinquent" for 2 months. The fact is I never received any notification from them instructing that I needed to "mail a letter" of confirmation!

My loan was recently sold to SLS from CMC funding and it has been a nightmare to say the least!!! They told me that someone accidentally made a payment to my account. They realized this 4 months after the person did this and now my entire account is messed up. They pulled that customer’s money out of my account and some of my own as well. Then, they told me I was over 30 days past due and it went on my credit. I did nothing wrong and now no one will return my calls.

This company is not the best I have dealt with. That's for sure. I had a home equity loan with Bank of America and everything was fine until they sold it to this company. Their website is very difficult to use for one thing. Every month I would go online and make a one time payment because my username or password would never work otherwise. When I got down to owing under $3000. I paid off the amount that they said I owed for a payoff, online. Then I mistakenly went online to check and see if my account was paid off and made another payment. Their site is very confusing.

Our mortgage was sold to SLS from WF who did not want to work with us while we were in foreclosure. Had to file chap 13 and although cost me 6000k SLS just gave us a modification after a 3 month trial mod.. Always keep in contact with them, be truthful and at least my experience I still provide a roof over my family's head. Thank you SLS.

I have had my mortgage since 2002 which was recently transferred to this company. I received a letter stating that my escrow was short $560.00. I called the customer service and told them out of all the years I been in my house my escrow have never been this extreme short before. So the lady I spoke with tell me oh my statement is incorrect. The shortage is even higher than the amount on my notice. Then she states that Wells Fargo never charges you escrow shortage. They just stretch it out over years. I told her that's incorrect because if I had a shortage it would be maybe $100.00 sometimes more, sometime less. Then the lady said, "Well I think your home insurance went $400.00." I see now dealing with this company is not going to be good. So I will be looking for somebody to refinance to get away from this company.

I have read several reviews about this company and this appears to be common criminal practice by them with others. I work with criminals and these people need to be behind bars. The loan was sold to them by the criminals at Wells Fargo - hence birds of a feather. This is an apparent strongarm attempt at acquiring personal property by forcing the consumer to default on the property, and or devaluing the property and selling it for a large profit. This is no different than settlers stealing land from native Americans, and here it is 2020. This practice by this company is atrocious and they should be shut down and jailed.

To any and all researching "SLS", an LLC started by a group (cabal) of old time mortgage bankers with an Industry rating of A+, based on their personal reputations, NOT on performance! (My story to follow), first, some Important Instructions for dealing with sls.

BOA sold my mortgage to SLS....and I haven't had any issues. When I was notified that bank of america sold my mortgage, I did some reading about SLS. All the reviews were beyond terrible. I admit. I was a bit worried. It's been 2 months, and everything has gone fine. I did get a paper saying my escrow account was short. They showed their math. My options were to send them $250 +/-, or I could add it into my mortgage payment for the next year (maybe longer).

I have a loan with Specialized Loan Servicing and I have been requesting to get the Private Mortgage Insurance off of my loan for more than 8 months. After about 5 months, they finally had an agent call me for a valuation on my property and my house is unique. I live on a ski lake where every home on my lake is listing and selling for at least $500k. The agent that SLS sent out came up with a valuation of $289k and did not compare my home to any homes that have sold on a ski lake in the area.

SLS has our loan account so screwed up that they have put our home in foreclosure even though we have bank records to prove our regular monthly payments that they have received and did not credit it to our account properly. We have been forced to hire an attorney because they want over $30,000 to bring our account current which is a complete lie and inaccurate accounting. This would mean we haven't paid our loan in close to 2 years...impossible. SLS is rude and hangs up on us when we would try to resolve the mishandling of our account and they are simply behaving like criminals.

It wasn't until I went on the their website that I became aware of the problem. I couldn't get my account info. I called and was told by the rep that the site maybe down. So, I just sent a payment thru my bank and it was returned. I called inquiring about the issue when I was told I was 3 payments behind that's why I couldn't access my access my account online and the payment was not accepted. How in the world was I 3 months behind when I been paying a month ahead. When the representative reviewed my account, she stated she would put in request for my account to be investigated. So, I went ahead, made 3 payments just to access my account. My account transaction page was a mess. Payments were documented being made then reversed several times for months. On the summary page it stated I haven't made a payment since September???? Ok, I make another 3 payment online.

Will not modify second mortgage. Getting run around. Filed complaint with Massachusetts Attorney General. Worst customer service. This company is a scam. Stay away. Talk to customer service get different answers. Worst ever.

I have been trying to contact SLS since November 12 when I noticed charges on my account that should not be there. I was placed on hold twice for 45 minutes to an hour. All other 15 documented calls have been a recording saying they are closed for a company meeting and to call back in 30 minutes. I have sent two e-mails and have yet to get a response even though it says I will hear from them in 3-5 business days. I have now called the Attorney General in Colorado, filed a complaint and was given the name of LEESA ** in the complaint department at SLS 1-720-241-7327. Again I have called and left a message with no response so far. This is the worst company ever to deal with and I don't believe they even deserve one star.

I had a 30 year home loan with Wells Fargo for 18 years, almost paid off. Wells Fargo sold the loan to Specialized Loan Services, (SLS). After only 7 months SLS has made errors EVERY month with our payments, changing payment, deducting unusual amounts, losing payments. I report them to the State of California Consumer Board, SLS corrected the errors, corrected the amount, now ONE month after all this was fixed SLS is back in full force screwing up the account. Wells Fargo should be held responsible for selling our loan to such a horrible home loan firm! P.S. One star is way too much!

This mortgage is horrible, stay away from this company. My husband lost his job last year 2018 after 15 years and we contacted them immediately for help. They send a package and requested all our expenses and income. Long story short we were never late in a payment, but by the time all the paperwork went thru we were 3 months behind and with unemployment benefits (which the max is $988 every two weeks). Even if your salary was $250,000 a year that’s the max that a person can collect for ONLY 6 months, they turned around and lower the mortgage payment by $80 and put a $70,000 balloon on our loan.... there customer service is the worst i I have ever encountered with. They don’t care about there customers. If anyone has any suggestions how I can presume this case please give me your input it will be greatly appreciated. TIA.

SLS Continuous Harassment with increased interest rates 10%, short sale, foreclosure, AND REFUSE TO QUALIFY US FOR ANY AFFORDABLE MODIFICATION. I just received documents from SLS stating that I am not qualified for any modifications. SLS said that I am only qualified for short sale or foreclosure. Have tried to get an affordable modification or settle for a reasonable payoff (by getting a personal loan) for the past 8 years after Chase did a modification on the first. SLS continue to refuse all my request and threaten to foreclose. With my severe (PSVT) a heart condition triggered by stress, I am limited to what I can do. My husband is the main source of income and we are doing our best to keep up with our increasing mortgage payment on the first.

This is the worst mortgage company ever. If they have acquired your loan, GET AWAY as fast as you can they will try to ruin your credit by adding late fees to prevent you from refinancing away from them. Their staff has been trained to be as NASTY and non compliant as they can be. You will get the run around as much as they can to exhaust you from even trying to get issues resolved. ONE STAR.

Trying to put request to remove the escrow account, Over 2 hours on the phone just waiting to get clear answer and they keep transferring me from back & forth between Escrow department & Insurance, in the end I ask to speak with the Supervisor and then they put me on hold forever. So still I have to make time to call and waste another couple hours for simple request. I will not recommend at all.

I have had a loan for 13 years. Borrowed 30000.00 on a 20 year loan. Have sent in extra principal payments and as of 10/2019 still owe 24000.00. I have been in the auto finance business for over 42 years and have never experienced a finance company that has been this bad to deal with.

Their failure to accurately pay my property taxes and adjust my impound account last March, 2019 has resulted in my mortgage payment being increased by 25%! No accountability, & no acknowledgement of their error. As I was speaking to Customer Service about my past Property Tax discrepancies from last year and looking at their New, adjusted increased Property Tax installments AND looking at my actual Property Tax Bill I informed them that the amount they are protecting for the next two installments is less than what my actual bill from my County’s Tax Assessor states—I am told, “Well, that is what your County sent us (!) This really is no more complicated that keeping a checkbook register yet apparently for SLS it is." When I asked the supervisor who they are regulated by or who audits them - I was told, “We are not a bank or a Mortgage Company” (again - !) So my question is, “WHO’S MINDING THE STORE?”

So I wanted to make my mortgage payment online with Bank of America - I could not. The option was no longer available. Upon calling they told me my servicer has changed to Specialized Loan Servicing LLC. Never heard from them before. Never got the monthly bill. Could not open an online account. Their website is not functioning (sls.net). On the login site, it tells you, you can call them for $12.50 and that you can pay online, but a fee might apply. I called them and they graciously allowed me to pay on the phone - but only this one time. I am now supposed to jump through hoops to make my mortgage payments? Outrageous!!! I knew the Banksters are ruling this country - but I didn't think it would get this bad!

This company is held by Wells Fargo whom has had many fraudulent mortgage loan practices reported through the years. We sent final payment per statement along with enough to cover additional 9.00 they claimed we owed. Though they processed and received payment they supposedly put in suspension and continue to accrue late fees and interest. I spoke with Tempe AZ office twice and was promised it was resolved. It has not been. I am also filing complaints with the BBB Consumer Financial Protection Bureau and HUD.

My loan was transferred to SLS last month and they've been horrible to deal with. I didn't even know about the change till I tried making my payment for September. I contacted them to immediately make that payment but they said I also owed for August. I told them I'd made that payment and was given an email address to send proof. Even after proving I'd made my payment, I got calls daily reminding me to make my payment. It's now month 2 and the collection calls have started up for the October payment.

I'm a new customer.... HORRIBLE EXPERIENCE trying to get a refund for an accidental double payment last month.... They promised the check would be to me within 5-days, it's now been almost TWO weeks. Their phone system is a nightmare!! You CANNOT get customer services, let alone a supervisor! I HIGHLY recommend you go somewhere else for a loan!! I discovered that many other customers have had nightmare experiences with this company.

My loan from sprout mortgage was moved over to SLS after a brief period, Let me just say that this loan servicer has been an absolutely hellish experience. Long story short, I had my attorney send them a letter with an invoice for my time being on hold and being passed around to their various departments where nobody can answer anything about anything. The clerk I spoke to in one department slipped up and told me that there were 150 pages of excel submissions for "software" errors that caused a late fee or erroneous credit reporting.

My loan which was only 2 months old was serviced to SLS. Awful is the only word that come to mind. When the loan was transferred SLS attempted to raise my monthly mortgage amount. I received documentation from previous loan servicer stating that my loan amount should not have changed. There was no escrow analysis performed because we just closed. I called SLS to have them change it only to be told that my escrow amount went up. HOW!!! It can't go up in 2 months. I then spoke to another representative who in fact saw where the mistake was being made and assured me that it was going to be fixed, however I called back only to find out that the ticket was never submitted. Here we are 2 months later and they are still "investigating". The company does not seem to function as it should and no one really knows what's going on. Terrible experience.

I'm a 50something banking/finance professional that has never written a review, never missed a payment on anything in my life - including this loan, but I also have never run across a more despicable company in all my years. They lie, stall, refuse to do what they say - such as "a manager will call you back in 48 hours". I don't even have the words to describe what a terrible company this is. They have been screwing me for 3 months solid now, and I can't even talk to an adult manager.

I call SLS, almost everyday since Aug, 7th 19. They have my insurance claim money to repair my house. Will not release any money. I am very concerned after reading the reviews.online, the staff lies to me daily. Worst experience ever.

I am simply trying to pay off the loan amount. Trying to get the final amount you would think would be easy. I paid the final amount three weeks ago only to find they are still charging me interest. They also tack on a recording fee of $68.75. No explanation for why this is needed. On top of everything they state the payment needs to be send via mail and they can not accept online or personal check. None of this makes sense, if my payments were all fine prior to this why can't I make a simple payment and be done with the loan? I do not recommend this company.

Wells Fargo sold my loan to this Company. As of August 1, 2019 have yet to receive a statement from them. Finally the 1st of September received something that gave me a loan number so I could pay August payment. Made the payment online only to have it returned because of a wrong loan number which is the one on the notice I got. There site is awful! This is not a good start of a relationship with this company.

Not only does SLS not answer calls they dont even offer an email address. I closed my loan and they did not send my escrow balance back. I had over $2300 and they were sending $148. It's one of the worst companies to deal with and if your mortgage sells to them I'd recommend refinancing and leaving immediately. Too bad they don't offer 0 star ratings.

A one star rating if FAR too generous! Thanks to Wells Fargo, my mortgage was sold to SLS. Website is terrible, won't let me log in and when I do, it freezes. Received a letter stating my escrow account was short over 2000.00. Seriously? I have never ever been short. They told me they can hold double of my taxes. Which would be a little over 10k. She said 23,000. Their math really scares me and they've only held my mortgage for a year...Sounds like a desperate company!

My home mortgage loan was sold to Specialized without my knowledge or consent (didn’t know a bank could even do this). They have been adding on all sorts of fees and refusing to settle any and all disputes I have had. Finally, I have been paying attorney just to deal with them. They don’t even deserve ONE star - they get a ZERO in every category. Who can we report them to? They should be shut down immediately but I don’t even know how to start the process.

Worst company I have deal with. DO not work with you. My mortgage transferred to SLS. Balloon payment was due. Tried to refinance with them (good credit, excellent income). Every time I send papers they said something is missing and then they said I need to file new paperwork because time is up. They did not refinance me. They send me foreclosure letter. I got tired of them. Came up with money. I owned them 44000. I paid it off including late fee and other fees.

After my mortgage was transferred from Wells Fargo to SLS, by Wells Fargo and not me, I made my last payment to Wells Fargo in July and my new payments started in August. I sent them a payment August 1 through Wells Fargo bill pay, and it was paid on August 2. SLS has not given me credit for making the payment even though they took the money. When I received a bill from them showing that I had not made a payment, I immediately called them and spoke with someone on the phone and when I informed him that I wanted to talk to someone higher up than him, he told me there were no managers available. There is no way that this guy was the last resort because he couldn’t answer simple questions.

Absolutely terrible customer service. Absolutely terrible payment portal. 14 out of 25 months I have logged in to pay my mortgage payment, I have been unable to do so due to technical difficulties with the SLS website. I purchased a house in 2017. The bank immediately sold the mortgage to SLS. I refinanced the house in 2019 with a different bank. That bank also immediately sold the loan to SLS (just when I thought I was done with them). SLS repeatedly confused loan documents and payment amounts between the original loan and the refinance loan. My first payment to the refinance mortgage was late (but within the grace period) because SLS failed to onboard the new loan prior to the due date of the first payment. You will most likely not have any control over your loan being purchased and serviced by SLS. If your lender sells your loan to SLS, be prepared for regular headaches.

Although I have a letter from my taxing jurisdiction, a revised estimate for my tax bill, and a new assessment with the increased tax basis of my home, they refuse to recalculate my tax impound. As a result, I will be paying (somehow) an extra $900/month until they receive the tax bill AND take whatever time they will take until recalculating my impound amount. The math is: August payment through November (assuming they won't recalc immediately upon receipt in early October) = 4 months x $900 additional = $3600. No idea where this money will come from, and it definitely is a hardship for my family. Before I refi, I will be asking whether the lender uses CMC as their servicer, and refuse to do business with anyone that does.

After 4 years of easy Mortgage payments through monthly debit, they cannot debit from my bank account because they are using routing information from old pre-merger information. The number changed 3 years ago. I now have late fees and charges because of their error. The bank shows no attempt by SLS to debit the money from my account for the past 7 months. So they now demand that I pay by certified check. No one there will try to help solve the problem or look to the back office to solve the issue. In addition, today I received a check sent back to me by them that appears that they are generated online bill paychecks from the old bank. It has always been debit. SO how did they make this check? Are they trying to take money from 2 different banks? They will not talk to my bank. So until I can re-finance I am stuck with them and their fees for their incompetence.

BEWARE OF THIS COMPANY, THEIR CUSTOMER SERVICE IS NON EXISTENT. THEY TALK IN CIRCLES AND NEVER ANSWER YOUR QUESTIONS. My mortgage was transferred to this company. Six months later a notice appeared on my statement referring to my bankruptcy from 2006 (and has been discharged for over 5 years now). I called to ask why this notice was on my statement and what did it mean. Three transfers, two disconnects, 30 minutes on hold, and an "all of the managers are in a meeting and can't talk right now". Later I got the escalation department where a very rude woman STILL wouldn't answer my questions before sarcastically wishing me a nice day and hanging up. If you have a choice, do NOT do business with this company. If you suddenly find yourself a customer of theirs, do yourself a favor: run away, run fast and run far.

I paid my payment every two weeks in advance on my own and was never late once. Received five late payment charges. This is ridiculous. So now they say I need to make two payments in advance and be set up on their system for every two weeks or it will continue to charge me late fees. Really. Are these guys accountants or crooks?

Every time I speak with a representative, he gives me a different response from the previous one. They received a fax from me and within 10 days they didn't report it to the system, it didn't appear. Always apologizing for the contradiction for the previous information. One month after having my documents and more than 30 days after having the check of my insurance, they have not released the first part and will do it for an amount that is not the one explained from the beginning.

My HELOC was unfortunately moved to SLS in 2013. I never received any communication from them until May of 2019 saying they were going to foreclose on the property because I'm 2 years behind on payments. I sent them 6 years of bank statements to prove I never missed a payment. Their "customer service" people are stupid, rude, and don't understand common financial language. I've sent them multiple letters and their story changes and their fees go up. I'm meeting with an attorney Monday because I'd rather give money to my lawyer than to them. I've asked for escalations and I'm told I'll get a callback. Their office is 20 miles from me and I've tried to arrange am appointment and no go. Absolutely the worst company I've ever dealt with in my personal or professional life.

A SLS representative informed me that payoff quotes must be requested 30 days within closing. After following their instructions, it seems the wire was received 2 days after deadline (closing was within deadline). I had no idea the 30 days was receipt of payment and not closing and SLS waited a week and a half to contact me to say I owed over 800 in late fees and interest accrual. It took 5 representatives to actually break down the money owed. They offered no consideration for this penalty - I was fine paying two days of late fees... not weeks until I was informed. The highest level of customer service told me to pay it or the amount would continue to grow. Such an awful company...

This company is beyond awful. How are they still in business? The representatives are awful and make snide remarks, when I try to make a payment online conveniently the automated system always drops and hangs up and the. Ext day there goes a late fee. I sent a fax requesting a form that I desperately needed. 2 weeks later the request isn’t even uploaded to my file. They don’t even update payments regularly to the credit agencies. The list can go on and on.... Terrible company to say the least.

So I have a mortgage through GMFS. In order to pay online you have to go through SLS. Their website sucks. You can’t pay with a debit card online and when you call to the automated system it automatically hangs up on you. Almost every time I call to speak to someone they say they are busy and will call back. Maybe they will. Maybe they won’t.

After Wells Fargo completley screwed up our refinance that took almost a year to straighten out they sold us to their little brother SLS, I say this because these people are as slimy if not worse than Wells, you get unexplained escrow charges, and no one will explain any of it and they will not send you any documentation that makes sense. My advice is to run from them as I am and get an attorney.

This company SLS is nothing short of extortion. We were sold to SLS by Wells Fargo and was immediately sent a notice of intent to foreclose on our property. We contacted them and was told we needed to pay $4056.57. We paid this amount in full. We were told on recorded call that we were completely paid in full and current and was given confirmation # for that payment. Then the following week we paid June's payment on May 10, 2019. Today June 17, 2019 we called to make July's payment and now we are being told we More late charges that SLS stated, that there late charges for inspections and home review and property appraisals. None of this was even brought on recorded conversations at the time we paid and were told the account was current and next payment was due July 1 2019 and that was on May 10 2019. This company is crooked and should be investigated for creative billing. Sincerely, under Al Capone's shadow.

Homeowner for many years and my loan has been with different lenders over 15 years. Specialized Loan Servicing put an additional forced placed insurance on home when it was already covered. It took 8 months and countless calls emails, faxes to get this straightened out. They basically tried to extort money from me and place home in foreclosure all while holding payments stating they weren't enough with the added extra insurance. All was basically rectified to a degree but they tried to snake extra expenses on loan. Trying to buy new home and this still creeps up.

I have been a homeowner for decades and have held mortgages with several different companies. Sure, there are issues, but nothing compares to the nightmare that is SLS. Without explanation, I get an modified monthly bill, raising our monthly mortgage payment from $1300.00 to a horrifying $2400.00. When we called, we were told that there was a shortage in our property taxes for two years! They gave us 30 days to pay $24,000.00! That amount, according to SLS was the two years past shortage and the year ahead that had to be paid in full! After I finished choking, I called them. Each explanation I was given was different from the previous. One fact was clear, I had no alternative but to pay the total ASAP, or they could apply the shortage to our monthly mortgage for the next 5 years for a whopping $5000.00 per month. Insanity. Whoever is out there that has the stomach for a class action against these people, I am in.

Our home loan was moved to SLS, as such we have found their customer service to be fine. Though, they do not have an email address for communication which is surprising. It will be good to have an email address for communication, so that important though not so urgent matters can be communicated. Overall, we are happy with their customer service though.

I have to be fair and conduct a reasonable approach to talk about my experience with SLS. In the coming years after purchasing my condo in the Era of predatory lending during the age of Obama as president. The term predatory lending and results almost led to the collapse of the American financial industry, once again. There are laws that protected Americans against predatory lending, but during the Clinton and Bush era. Obama was left to clean up the mess, and big banks were bailed out except for the very people whose left as victims of predatory lending. Just imagine, over a million families was left homeless a year or monthly even. I believe this has not only endangered Americans but has caused homelessness on the streets. There is a direct link but once again you need to do your research. I won't give you that answer because I believe knowledge should be sought and digested.

I have a late payment and when I sent two cashier checks to cover for the previous and the current month, they only applied one payment into the statement and continue charge me a late fee for the other month because of non mortgage payment. But I have a proof of the USPS Priority Mail signature confirmation showing one of their employees signed receive the envelope (I put two cashier checks in 2 small envelope and placed in one big USPS envelope). I don't know somehow why or somehow they lost one of my cashier checks. I contacted them and they transfer me around between their departments, because loan payment department not working together with accounting department and they don't who have my checks.

We have sent in multiple requests to have our mortgage insurance canceled and each time they tell me they haven’t received a fax even though I have 2 confirmation sheets. They are completely unhelpful when we call, telling us to send another fax. This last time we sent a fax, email, and mailed in the request documentation and they STILL are telling us they don’t have it. I’m ready to take legal action against them as they now owe us 5 months of back pay for the insurance we’ve paid.

Last November Direct Mortgage sold my Mortgage to Specialized Loan Servicing. I was told there was not enough money in Escrow and that my payment had to increase to cover the shortfall, my Escrow payment went from $296 a month up to $495 per month, so what they are saying is my Insurance and Taxes have increased $2388 dollars in 2019 over what they were in 2018, I called them about it and it was like talking to Dumb and Dumber. No clue what I was saying and didn't really care either.

I was contacted by SLS that I owed over $7700 because they were opening up an escrow account for me because of unpaid County Taxes. I contacted them to confirm that I had already paid my County taxes. They indicated that Core Logic sent them a report indicating that I owed over $5038 in delinquent taxes. My County taxes are only $4500. I contacted them again and indicated that the taxes were lower than they had accessed and at that time they indicated that they had already paid the $5038 to the County. Because of my claim of already paying the taxes, they asked the County to refund the monies they had paid.

To Whom IT May Concern: I have contacted with Specialized Loan Servicing LLC for many times in the past years, to request for a loan modification or/and any solutions but all have been denied at those times (when my home was underwater/under market value). Today The Value is rising up, No more underwater situation then SPS come back to put a lien against my home and force me to FORECLOSURE. My second mortgage has been invalided debt during the past seven years. Now I have received a Debt Validation Notice and a foreclosed letter from Specialized Loan Servicing LLC. I was so shocked and frustrated at this point. No ideas where should I begin and who should I work with? Best Regards, Kenneth **.

This company should be brought down. They are fraudulent and force people into foreclosure. My loan was transferred to them a few years back and once I was notified I was told I was behind in payments and needed to bring my mortgage current plus late fees. I was unable to pay 3 months at that time so they started the foreclosure process. They never once sent me a bill because they claimed I had a prior bankruptcy that was in 2006. They said they were not allowed to contact me because of the bankruptcy.

Our mortgage loan was sold to SLS recently. I have been sending in extra payments marked apply to principal routinely to try and pay this off. Each extra payment I have sent in has been applied towards the monthly payment and not the principle balance of the loan. I tried for days to send a fax and the line was busy. I call and ask that they remedy the errors they created and am assured it will be changed. Time and time again. I look today to see if the extra payment I sent last week that was to be applied towards principal amount was actually applied towards principal. AGAIN. It was not. My next payment is due in October according to their website. Of course they want you to set up automatic payments when the last thing in the world I would want to do is give them electronic access to my bank account. These people are not ethical in their behaviors and should be investigated by the Consumer Fraud Division.

My accounts were transferred from BOA to SLS after 12 years. It has been a colossal waste of time. Have spent 3 months in a row and an hour or two each time in this process and they still can't get it right. First they go from not drafting my account to drafting odd amounts. The customer service today abysmal. They are clear on they don't know what happened, want you to know you are on a recorded line and heaven help you if you have two accounts with them. The real angst here is that you can be transferred to them by another lender, who gets paid for the transfer and you are left at the mercy of this type of company. Terrible doesn't even begin to describe.

Loan was transferred here in March of 2019. We decided to pay off this loan when I called to get the address to send a certified check (which they require to pay off loan or send a wire) the man gave me the address to the wrong place. A week went by and I checked my online account expecting to see my loan had been paid in full only to see it had not.

My loan was transferred the end of last year to Specialized Loan Servicing. I started to realize my mortgage payment go up $60 more per month. When I finally got to the bottom of it, it showed I was negative my escrow account and they were adding that to my monthly. I was never notified about it and when I called to ask the representative could not tell why this was. She couldn't even see my escrow analysis and wanted to know what I wanted her to tell me. Then she blamed my wife saying, "Maybe she didn't tell you anything" and that's not their fault. I was heated. She states, "I'm going to transfer you to a customer service department." Here I thought I was already talking to that department. Then she hangs up on me. I just cant believe this company is still in business.

My loan was transferred to Specialized Loan Servicing by Wells Fargo last year. I just received a notice that my escrow account was short by almost $4,000.00 and that if I did not pay this shortage my monthly payments would increase by almost $500.00. I couldn't believe it, how could this be. I noticed that on the statement there was an almost $3,000.00 charge for something called a subdivision maintenance fee. (Which turned out to be property taxes as well.) I called SLS, the rep that I spoke with did not know what these charges were. I called my county tax department and was told that My property taxes had been paid in full in December, 2018. They were always paid twice a year half in December and the other half in June. For some reason they paid the taxes in full for the whole year.

My home loan was sold to a new company and SLS started servicing my loan payments. They have been impossible to deal with from day one. They are always rude on the phone, and make everything much more difficult than necessary. I needed to get away from them, so I refinanced my loan, and my new lender paid off the loan last week. I was so excited to be free of SLS, until, lo and behold, SLS pulled an automatic debit off my savings account for $9,400 after the loan was completely paid off! I couldn't believe it. I called them, and the told me that it is MY RESPONSIBILITY to tell them to no longer take money from my account, even after the loan had been paid off! Who in their right mind would expect to continue to be charged loan payments AFTER the loan was paid off?? Where I come from that is call robbery!

SLS has a second on my home after IndyMac sold it to them. I had a son pass and the real estate market crash around the same time, I was a realtor. I had no other choice after a few years of struggling financially but to file bankruptcy, prior to bankruptcy I had stopped making payments to SLS. A few years after the bankruptcy I started getting letters from SLS, and I'd call them to see how I could resolve any issues, and each time I was told that I didn't need to do anything, also that I didn't need to call each time I received a letter, that the letter was just something they had to send out.

I have had issues with SLS ever since changing BANKS the end of October! My Bills are all autodebited. I have called so many times, I have lost count!! Sometimes talking with the Escalation department or a supervisor, always being assured all is in order, I have followed their explicit instructions, setting up autodebiting, sometimes with them on the phone, or calling after setting up to verify! Always being assured all is in order. Then I get a statement that the payment was not applied, with a late fee! I call and am transferred, sometimes two and three times! Finally it is fixed, only to happen again :( I changed from monthly to Bi-weekly Jan. 1st. I made an extra payment in December!! There was a glitch with this!

Send your bill to them certified. Certified mail tracks where your bill goes and all the dates. Yes you can send certified to P.O. Boxes. The carrier will deliver the bill to the front desk for someone to sign for and they will put a slip inside the P.O. Box so that whoever is picking up their mail will see the slip. There’s no way for them to avoid it. If they don’t sign for it, this is documented proof recorded by the postal service you can use in court that they are turning down your payment. It will show that you kept your end of the bargain by sending in your payment and it’s all dated. You can sign up online postal and print certified labels and also buy the certified envelopes or you can just go to the post office. Either way, you get a tracking number.

My prior Mortgage Company was Wells Fargo Mortgage. No reason was given why Wells Fargo transferred my loan balance of 20,000 to Specialized loans in November of 2017. I paid off my mortgage in full August 2018. Till this day I have been calling, writing about getting my lien(mortgage) discharged with my local Plymouth County of deeds. I need the loan lifted. I am selling my home and need the county to show nothing is owed. The First 3 months SLS tried to say they sent it electronically and it's done.

I am so tired of these clowns! I was notified that Specialized Loan Servicing had purchased the remaining portion of my house loan six months ago and they have not once been able to provide a correct bill, figure out their own auto payment system, figure out how to pay the correct amount of property taxes. To top it off every time you call someone there it is like they are hearing about what they do for a living for the first time. If you have any choice, run!

On February 11 2019 we received a letter from Wells Fargo informing us that our home loan was being transferred to SLS on March 01 2019. I am no lover of WF. We mailed a payment to SLS and they cashed the check (posted with our bank). Today, March 16 2019 we receive a letter in the mail from SLS saying we owe 2 payments on April 01 2019 and the statement does not show any payments posted. This statement is dated March 08 and the check posted March 07. I called SLS, the first call was a hang up after being on hold for 4 minutes.

SLS "service" vs root canal? Not sure which to choose... At least the dentist offers anesthesia. I've had 7 mortgages over the past 30 years and I have NEVER experienced the blend of incompetence and apathy that SLS agents deal out. The lack of professional pride and inattention to detail are manifested even in their automated systems. Today I spent 30 minutes navigating their IVR and waiting on hold to make a payment only to be disconnected (which was bittersweet since it meant I didn't have to speak to them). We have had escrow accounts miscalculated, payments misapplied, submitted documents misplaced, the list goes on and on and on. If your mortgage company uses SLS for servicing I recommend finding a different mortgage company.

My loan was recently transferred to SLS from Wells Fargo after many years. I have now made 2 payments on the new loan and still my mortgage is not being reported to the credit bureau. When my Wells Fargo loan showed as paid off, my credit score dropped 14 points, so I have been patiently waiting for the new company to report my mortgage and would expect my credit score to return to its previous number. I've simply called in to find out when I can expect this mortgage to be reported to the credit bureau - I am in the market for a new loan and my credit score is critical to interest rate I will receive. I've been on hold for 1:01:40 at the time I am writing this review. This is beyond unacceptable and totally ridiculous. Unfortunately, I have no choice...I'm stuck with these idiots. POOR SERVICE!!!

I paid off my loan with SLS out of a refi. The payoff demand stated I had only paid interest through Oct. 2018. However, I have their own account statement and document stating interest was paid through Nov. 2018. The escrow company assured me I would get a refund so I went ahead and closed the refi loan or my rate lock would have expired. I have been shorted by $1725. I have emailed their customer service 6 times in the past month with all of the documents, spoken to their customer service several times, and tried to fax my documents but both of their fax numbers are busy 24/7. To date I only got a letter stating they are researching this in response to a claim I filed with consumerfinance.gov which is a federal agency. I also filed a claim with the CO Attorney general but just got back a boilerplate response saying thanks for the info. I have never seen a worse company in 40 years of business.

My prior loan servicer transferred my loan unexpectedly to SLS. I've had this loan 14 years and have never had a late payment. I tried to schedule my payment at the 1st of the month like I have for 14 years. Since the payment isn't due until the 25th, they refused to schedule my payment! (WHAT?!) They claim "the system" won't let them schedule a payment before it's actual due date. I can only make a payment when it's due or after. So if I don't pay right on the 25th, it's technically LATE. They're not willing to make any concessions. Reps are condescending & unhelpful.

Wells Fargo just sold our mortgage to this company and I am truly mortified about what might happen. We were given an account number and when we went online to set up the account the account number was not recognized. Our home is a VA loan and we're contacting them to see if anything can be done about this company. I also found this website giving information on how you can legally deal with this company.

On the 5th of February I needed to make my mortgage payment and I've done some many times online. My payment was processed, at least I thought it was due to a confirmation email being sent within 5 minutes. Two days later on the 7th I received an odd email which stated my payment for the month of February had been returned. Keep in mind I'm at my office at an off-site meeting so I'm concerned as to why. Did I do something wrong or was the loan being sold again?

My 2nd mortgage loan was sold to this company. I was paying just fine when suddenly my payments started to be returned to my bank. I called them many times and every time I would get a different story. Finally one day they told me I cannot make payments online anymore, that I needed to make my payment over the phone each month and every month when I call in they try to charge me a fee for making my payment over the phone. Now I can’t find their phone number or website. How am I supposed to make my payments? This is ridiculous.

I initiated a PMI refund in December 2018. The money was refunded to SLS in early January 2019. It's now February 22nd and I have yet to receive my refund from SLS. I was told the check was mailed on February 4th. I call every day and asked to speak to a supervisor in consumer escalation and no one returns my phone call. This is the absolute worse company to deal with. If I would have known that SLS would have been servicing the loan for Equity Prime Mortgage, I would have gone with a different company. Aliyah and Matt are the supervisors in Consumer Escalation. Anyone know who is above them?

I have just been notified on 16-Feb-2019 (letter dated 11-Feb) by WF that my loan has been transferred to Specialized Loan Servicing LLC, effective 1-March-2019. After reading all of the comments, I am shaking in my boots! I shall start my search "immediately" for a "new" servicer! I will also pull my escrow account to self-pay! I have received no correspondence from SLS regarding this change! I have been with WF since my mortgage began seventeen years ago with no problems!!!

After 12 yrs with another mortgage company my home loan was transferred to Specialized Loan Servicing. They really need to change their name. They are not a competent business. SLS is horrible. They specialize in taking people's homes and/or take money unfairly. I never had a problem with my previous lender. Ever. I have had nothing but problems with SLS since my loan was transferred to them a few months ago. Every. Month. And it's just getting worse. I've been lied to & told that my problem with them is getting corrected. I've been told that a supervisor would be taking care of my case. To date, no supervisor has been contacted, unless my complaint is really being ignored by their Administration. Please put notice on here if there is a class action lawsuit against them. I'm in.

My loan transfer from Wells Fargo to SLS has been done without any information and has put me behind on payments. No information provided and very difficult to get anything with no very helpful costumer hours.

This company has screwed up so many things it is unbelievable. Each mistake costing me time and money. The customer service is horrendous and getting ahold of anyone that is willing/competent enough to help is just about impossible. The business should be shut down.

I had several calls to customer servicer escalation department, their service is a nightmare (my previous servicer was perfect). This company has come out with fees and ideas that you can not imagine. Fees: as being three-time late on my payments when I had proved to them via fax with a copy of canceled cashier checks that my payments were sent on time. The latest on the 8th of every month. The earliest on the 3rd of every month. Stories as I am or loan was placed in BK. This never occurred. SLS associates' names are Diana, Miramar, Catherine, Jeremy, Kaley and the last smart one is Craig who made me wait and cut my phone call (after I gave him dates, times, names and log follow up). This company and associates are the worst in the industry. I guess they are trying to send people to foreclosure without any reason.

Some years ago (I don't remember when) my Home Equity Line of credit was transferred to Specialized Loan Servicing. Five years ago I had to file a Chapter 13 Bankruptcy, and although I was never in arrears with SLS that loan had to be entered into the Chapter 13 filing as a debt. For the past five years the Chapter 13 Trustee has made the payments to SLS for me, and I started making them on my own this past November once my bankruptcy had been discharged.

For the record, if I could rate this service a zero star (or negative) I would. Unfortunately, since most of us have no say in where our loan is ultimately serviced, these reviews are mostly worthless, since previous complaints are all AFTER our loans have been transferred. So some advice to anyone applying for a home loan; if there is any way to write into the contract that the originator holds the loan (my prior loan was with Capital One and they serviced it the entire decade I was with them) I would highly encourage you to do so. The service provided by SLS is tragic on so many levels, but the inability of anyone to actually service, understand and remediate any problems is a disaster.

Updated on 02/01/2019: Update to our previous Specialized Loan Servicing (SLS) feedback. One contributor commented, "these reviews are mostly worthless, since previous complaints are all AFTER our loans have been transferred." Regardless, consumers STILL need be aware of how inefficient, unprofessional and disorganized this party (SLS) is, how substandard their service is. The more documented details about this entity, the better for consumers overall. Consumers can glean from individuals’ feedback on this forum the information they feel is pertinent to their issues, situations. So, "useless reviews"? Not at all but rather all pertinent to disclosing the gross deficiencies of this entity, Specialized Loan Servicing.

Here is my experience in a nutshell: They increased escrow and did NOT tell me (they say they sent a letter, I did not receive it). I continued to make the original payment... The delta is/was $93...that they put the amount in a pending account AND charged me late fees. So why the increase in escrow? Because they estimated an increase in homeowners insurance. My insurance company confirmed my rate did NOT go up. So Specialized Loan Servicing increased my escrow just because. Specialized Loan Servicing increased escrow for no reason, held onto my original payment, and the kicker? Dinged my credit for late payments, which is now greatly impacting my ability to purchase a home. Hate is not a strong enough word for how I feel about SLS. How do I as a consumer remove Specialized Loan Servicing from my life?

Horrible company. Makes mistakes all the time and does not own up to it. Has made several escrow calculation errors in the past. But now they have crossed the line. I make all my payments on time and even pay extra every month. They took my money from my account, as usual, for the November payment and did not apply to the mortgage payment. As a result they reported a delinquent payment to the credit bureau. They had my money and reported me as delinquent. This is so wrong!

SLS has overdrawn my account twice this month. SLS withdraw my monthly payment on 1/4/19, then again 2 more times 1/8/19 and 1/11/19, my checking account is overdrawn by thousands. My bank understands the problem, reversed the charge but it takes 24 to 48 hours and gave me suggestions on how to deal with the mortgage company.

I just got off the phone with the 13th SLS rep in the past 3 months. I've had GMFS since 2015 and NEVER EVER EVER had an issue. SLS takes over my loan and I am having PTSD! They told me that my home was in a flood zone and needed to add flood insurance. I had my insurance company send over a policy (only to find out that the SLS never paid it) and they eventually added their own policy (mine was $475 a year... theirs was $3500 a year). My mortgage increased and my escrow account went into the negative. I got my original policy added and have not received a refund to my escrow account for the policy that they added. I've received 8 different escrow analysis, each saying something different. I'm told there’s a shortage in my account and they can't explain it. I've spoken with 2 different reps who've told me that my account should have been refunded and it will happen and to call back for an updated escrow analysis... STILL WAITING!

I just received my papers from Wells Fargo that my mortgage has been transferred to these people after 15 years of faithful payments to them. From what I am reading I am going nuts! This is the same sleazeball tactics mortgage servicing companies used that caused the housing market crash... That caused a deep recession... That cost me my job of 25 years! I am not sure what to do or who to contact for assistance and protection from loan sharks. Any assistance would be greatly appreciated... And if legal advice comes this way please give contact info. I WAS 1-1/2 years from retirement but now I am shaking to the bone! GOD HELP ME... And US!

This company is inept and unqualified to assist their customers. I have been trying to get a loan modification with this company. They lose your documents on a daily basis, and too many employees work the same case file, which causes more confusion. Nothing gets accomplished when talking to these inept people. The left hand does not know what the right is doing! I have no idea how this company received an A+ rating from the Better Business Bureau?! Stay away if possible from doing business with SLS.

This company is out to STEAL your money. Escrow Analysis suddenly deemed $200 extra payment, then said, "No our mistake," but yet they took the money and saying they cannot refund it. Then backtracking and saying there is a shortage?? They are unable to provide details. 8 yrs never had a problem. These guys take over my mortgage and now there are issues, and forcing me to pay them more money without providing information. They themselves do not know what's going on. GARBAGE COMPANY. Class action lawsuit next for SLS.

I received a escrow analysis of which I pay $20-30 extra every month to go towards and shortages in my loan. Now for 2018 they're telling me I have a shortage of $1149.27. So I call and speak to rep. He sounded like he didn't understand the shortage statement. Told me to continue paying my regular mortgage amount of $415.71, and that an adjustment will be made in Feb 2019, then to call them back in April to request a new escrow analysis. This doesn't add up. SLS needs to explain this in more detail and simplify it us.

My new home mortgage was sold to SLS early this year (2018) and for the first few months I received a paper mortgage statement in the mail, as I requested (I'm old and old-school) which I faithfully paid. In September, time passed and I received no statement and no email of any kind regarding my now-due payment. I called, assuming it was something small and easy to correct (HA!), was told to just send in my check and it would get credited... No explanation as to why I stopped receiving my statements, no apology, no offer to email me the statement so I could have a copy for my records... just mail the check. I asked where I should send it as they have several addresses online and the rep had absolutely no idea... I could tell she was guessing and when I asked her to send me an email confirming our conversation (in case the check went to the wrong place and didn't get credited) she said she had no ability to email me.

We took a Freddie Mac hurricane disaster forbearance with Bank of America in October 2017-- they were great! Our account got taken over by SLS in 2/18 and the nightmare began -- they never acknowledged the program existed, I spent useless hours on the phone with them, and now I'm trying to get my credit repaired because of their misreporting! If we weren't trying to sell this property, I would refinance just to get rid of them!!!!

I myself am not a mortgagor or customer of Specialized Loan Servicing LLC, however, I unfortunately encountered this company when I discovered through the Fulton County Clerk's record office in GA when submitting payment for the property taxes of the condo that I own outright that this company has been trying to pay the property taxes on my Atlanta, GA condo even though I don't hold any mortgage or loan from them (or from anyone; I paid for my condo entirely up front in cash when I purchased it several years ago). It appears Specialized Loan Servicing has the wrong property address (my condo address) that is the account for another person mortgagor/borrower who took out a mortgage on a different property.

The total billed for mortgage for 01/01/2018 to 11/01/2018 totals $9,271.13. For that period of time I have paid $10,272.00. However, this company charged me a late fee for November/2018 & is continuing to show that I am behind in payments. I called the customer service line and I requested the system be adjusted to reflect that I have paid ahead of schedule, I am not late and no late fee should ever be charged as long as I am ahead in my payments. The customer service rep stated that the software program used cannot accommodate my bi-monthly payments and so I will always be behind in payments and late fees will be charged to my account. I simply want my account to show in good standing since I pay ahead of the payment schedule & I do not want any late fees charged to my account as long as I keep my payments in this manner.

This company obtained my loan via Wells Fargo, crazy thing is I have other properties with Wells Fargo, but they chose my residential property (UUGGHH). I've been charged multiple times in the same month, because I have auto pay and it was time for another payment before I received a refund. My bank even asked me if they were a "Real Company". My homeowner's insurance went down in cost when I added a vehicle, I called SLS to inquire about an escrow analysis and was told, "No, we only do those in January..." However I just received an email (November) assimilating that due to the INCREASE in my homeowner's insurance I have a shortage in my escrow account! What??? This company is the WORST. I've never voiced my disdain like this but come on!!! They either need to do better or let the REAL companies do their jobs. It's only been 9 months with them and that's 9 months too long!

We're never offered a choice as to who will manage our mortgage but this is the first time I have been forced to deal with people who act worse than ruthless thieves. I've never been late on any payment, ever. My bills are all paid by automatic withdrawal. And yet, I have had to spend countless hours trying to reach someone who (all of them are unprofessional), refuses to even look at my account to confirm all payments were paid in full and paid on time. I am refinancing (even with higher interest rates) just to get away from this company before any more of my money is stolen.

This company is the worse. Speaking to customer service for anything outside of making a payment is a waste of time. Want to talk to anyone else in any other department. They do not take emails or phone calls, only snail mail. What year are we in again? I did not know this company had a mortgage on my house, when I did find out, they had some bogus mailing address on file that had nothing to do with me or anyone that I am related to in a totally different state. Absolutely ridiculous.

In spite of our attempt, SLS did not cooperate with us. They scheduled our house for foreclosure and gave us only 18 days notice by registered mail. We tried to reach out to the loan manager to postpone the auction and requested some time to short sale our house way before the letter came. But they said they need 37 days notice and refused. We even sent them everything by mail to prove we have a buyer ready and they did not cooperate at all. Crystal, this CS lady was so rude! This company should go to hell!!!

My loan was sold, or is at least managed by SLS and I had no say in the matter unfortunately. I've had a number of home loans over the years and have dealt with probably around 8-10 different mortgage companies who've managed my loans. SLS is, by far, the absolute worst, most disorganized, most inept, most mistake-making and most time-out-of-my-life company I've ever dealt with.

This company is the utmost worst company to deal with customer service wise. They should be shut down. I did a modification in 2015 and have made my payments faithfully on time since then. All of a sudden I get a letter saying I am two months behind and I owe them $1131 or they are going to foreclose. I call my bank and they verify that the payments were made and I have the electronic transfer #s to prove it. I ask what happened to the payments and I am informed that they are applied to the "unapplied funds" bucket. I ask them why they say the payments were short and that my payment went up.

The absolutely worst company on the planet. My parents paid in their loan for years and after they both passed away, their estate owed more than the original loan. They make you think they’ll work with you but will string you along for months and in the end... Will take every penny they can.

I set up payments at the beginning of each month using my banks bill pay feature to ensure that all debts are paid on time. This holds true for SLS. However, SLS claims my account is 2 months delinquent. I show that checks were mailed on time by my bank to the same address as used all previous months. But, for some reason that last two payments have not cleared? Seems rather suspect.

The worst company in the world, they make me pay for their mistake but I hope someday they can find the way to go directly to Hell. Some of the associate are very professional, other extremely rude. Be ready for overcharge on late fees and the payments sent are taking another direction and then you pay for the mistake.

Specialized Loan Servicing has reported me as late payments when I was set up through their auto payment. This has brought my score down from 780 to low 600 costing me the opportunity to receive a VA loan for a new home. I have ALWAYS paid on time and maintained an excellent score. How do I get these late payments off. I have emailed and faxed with several calls. Please help if you know how to fix. This is ruining my credit and costing me thousands.

I've been in good standing with my mortgage with ASC for 13 years. SLS got my loan and they don't apply payments, they don't call you back, lied to my face, talk rude to me. I have documented 75 calls in 6 months. Each call says they will have someone call you back within 48 hours. I have yet to EVER receive a call from them. They are the WORST servicing company. I call to get information about my mortgage and they actually told me that they aren't the mortgage company they just service the loan. I decided I had to refinance with another company to get out from under them - I hadn't chosen them to begin with- they bought up a lot of Wells Fargo loans and mine happened to be one of them.

To begin, I have never paid a bill of any kind late... ever! SLS gives a recorded instruction to mail your tax bill to them (snail mail), so I did so. Several months later I discovered that they never paid my taxes, which made me incur penalties of over $300. Instead of paying my taxes, SLS did a review, claimed there were $0 of taxes to be paid for the year and refunded me $7200 instead of paying my taxes. Like that makes any sense? No taxes paid and no taxes due for the year... doesn’t pass the common sense test.

I work with SLS when my mortgage was a risk due to financial issues. The loan was sold to them by Wells Fargo and though SLS they seemed very helpful and kind during every phone call, I'm still highly disappointed about how they handled my credit. In order to not go into foreclosure and save my credit, I put my house up for sale. The house was on the market for 5 weeks until it got an offer. During that process I kept in touch with SLS and gave them WEEKLY updates. The house closed within 2 months yet they reported me to the credit agencies a week or 2 before the house closed. Had I not kept in touch, had I not answered their many calls, had I not called with weekly updates I would understand. This is so unacceptable.

I have tried to pay my mortgage payment at 7pm Pacific Time at the end of the month both online and by calling and have been unable to do so. Unless I pay the bogus fees they have added onto my account and the payment online won't accept it nor will the automated. I have to talk to an employee. They are in a different time Zone and I work. Hold times are very long and I only get an hour lunch. This company has cost me TONS of money because I think they want you to fail.

My Mortgage was sold to this company this year in 3/2018 after I was approved for a loan modification that was approved for hurricane victims. I was told I didn't have to worry about my mortgage account reporting late as it was something special the government was doing for those in the path of the 2017 Florida hurricane. I paid my 3 trial payments that was completed in June and told to wait for the loan mod paperwork not to worry. My credit report is shot, it's reporting I haven't made a payment since last year. Not only have they destroyed my credit but I'm getting foreclosure letters. It's now August and they sent my file to a foreclosure lawyer. I have called weekly and spent endless hours on the phone for months. I speak to supervisors, managers, etc. No one ever calls back even though they promise to. They are stealing homes and playing games with everyone. I'm not the only one, read the reviews all over the internet.

How this company stays in business with all the bad reviews is beyond me. If you are the type of person that pays your bills on-time and before they are due, don’t choose this company. If you want to pay online, you have no option to pay it before the due date. It can only be paid starting the exact day it’s due. From my experience the last 2 months, you're out of luck if the date falls on a Saturday or Sunday. You won’t be able to pay it online then either. I’ve tried at 3:30 am and at 5:45 this morning and when I attempt to pay it, it says my payment due is $0.00 therefore I’m not able to pay it. Last month it fell on a Sunday and the same thing happened. I wasn’t able to pay it until Monday morning. This has been like this the last 3 months.

Wells Fargo transferred my loan to them on 3/16/2018. This mortgage company have a scheduled foreclosure date 9/4/2018. I contacted them for a reinstatement balance and Estella (Teller Code **) said it would take three business days to get that amount. She said I had to call on Monday to get the amount, she did not talk about written documentation to show reinstatement amount. SLS tell me to call Wells Fargo and Wells Fargo tell me to call them. Wells Fargo took a payment in March 14,2018 and sold it to SLS 3/16/2018. There is something criminal going on and the Federal Government need to shut them and Wells Fargo down. If Wells Fargo sold the loan to them in 3/2018 then why are they retroactively trying to collect payments before the transfer.

I had Mortgage loan from GMFS since October 2016 and I have been very happy with their services up until March 2018 when they hired SLS. Hell broke loose tight after SLS took over. My monthly payment increased whopping 33% (from $2400 to $3003) with absolutely no explanation. I called several times and spent hours to understand but no one could explain it to my satisfaction.