Select Portfolio Servicing Reviews

I bought a house 3 yrs ago and before I made my first payment my account was sent to Select Portfolio to be serviced. I had a high interest rate so I had reservations that I would be able to make the payment. I asked SPS if they had any programs to help me and I was told no. I lost my job due to covid and the only job I could find paid $4 on the hour less. This caused me to fall further behind. Sps finally told me about a loan modification and stated if approved I would have a lower interest rate and payment.

I recently purchased a duplex in Barrington Illinois. When the original closing was done all paper work was filed correctly to pay for two PIN numbers and the proper amount was being withdrawn from my monthly payments to fund the tax escrow. Months later the county sent me a notice that one of my tax bills were not paid and was over due. At this point I called several supervisors from SPS and sent all the required tax bills to them to get this problem corrected. I talked to 15 different supervisors that all promised the same thing and none of them ever called back over the course of five months. When the second installment of the tax bill was also not paid I turned to the local county board tax collector and shared my story with her.

When I first started having to use this company I noticed that I was still paying for my home insurance directly to USAA and on the escrow account to these people. I first tried getting them to pay USAA and that failed so I have been trying to get these people to close the escrow account since they are just collecting money and not paying the bills with it. I have had to fill out their form multiple times and the only thing the people who answer the phone can do is say to call back or wait for someone to call you. This company should not be in business!!!

I've been with SPS for a few years now. Honestly I felt their website and customer service was ok. Since Covid 19 my business has suffered. Being a realtor and tax preparer Covid made it tough to make any money last year. Recently I had a pipe burst at my house... Even though insurance would have only fixed the break not all the other issues that arose from it. I reached out to SPS to possibly get my past due pushed to the end just until January. I filled out the application on 8/9/22. NO ONE EVER TALKS TO YOU... It's a cookie cutter process and very redundant. They literally led me along asking me for the same documents 20 times...even though they say the items uploaded go directly to your account.

I purchased a commercial property under a LLC in January and it was not reported on my credit report. Then Select Portfolio Servicing began servicing the loan and started reporting it under my personal credit report. I have filed disputes with the credit reporting agencies and tried to contact them. They will not respond to me and insist to credit bureaus that it is a personal loan. I have given documentation of the ownership and the mortgage. I also have reported to the CFPB as well. I believe the next issue will be that they report inaccurate payment information.

I called them multiple times to request escrow analysis. After 2 months, somebody finally decided to talk. Very rude people. Very ignorant management. Select Portfolio Servicing is the worst company I have ever dealt with. AVOID, AVOID, AVOID...

I have reached out to SPS many time about my mortgage statement-1st I never received it by mail until 2 days before due-mail date postmark 25 and I am in California-set up for e-mail for payment due by the 15th. Today is the 21st. Has yet to be posted. I was a Chase customer. This company is the WORST lenders I have ever dealt with in the last 40years!

I wrote multiple letters to request an extension of my loan due to financial hardship. The response was to take advantage of the misfortune and SPS proposed a Ballon payment which of course was very beneficial for the bank but not for us. Considering to file a lawsuit against this unscrupulous company.

January 19, 2022. I made an additional payment on my mortgage and indicated where I wanted it applied. It wasn’t applied correctly so I called Jan 26, talked to Gabriella and was told it would be corrected in 3-5 days. It wasn’t done. March 30 called and spoke to Phil and he said he would escalate to his supervisor and I would receive a call within 3 days. No call. April 5 talked to David at ext **, he escalated to a supervisor. Again nothing done. Called May 2, 2022 and talked to Supervisor Jamie at ext **. She said “cashier tasks” are backed up since Covid. They are currently working on November 2021 items!?! She mentioned high priority items are being addressed first. Mine doesn’t fit that bill. She said they were recently told it is taking 5 MONTHS to complete tasks!?! She said my case was open in the end of January and it should be completed by the end of May but she could not guarantee that to be the case.

Worst company ever....Take multiple payments, misplace amounts of payment, didn't pay my yearly insurance, etc...World's worst company....Avoid if possible. I can't because the mortgage company only uses these idiots.

My mortgage was sold to another bank and they use SPS to manage the account. From the get go it's been a headache. First two months of payments were misdirected and not applied to mortgage (luckily bank has a 90 day adjustment period) after numerous calls and run around it was fixed. Then three months later I get a letter saying home is in a flood zone and I need flood insurance. I'm not in a flood zone, and wasn't when the previous bank had loan. SPS insists I am, claim FEMA called them and told them I am. FEMA doesn't know I exist nor that I have a mortgage nor does FEMA call mortgage companies, total lie. I went on FEMA's flood zone website and it clearly shows zone X, I printed map and uploaded it to SPS, not good enough, they purchased flood insurance and billed me 2600.

A year ago our home burnt down and was a total loss. Our mortgage had insurance coverage for the amount of principal we owed at the time $69000. After the insurance adjuster inspected the damage our home was declared a total loss. The insurance company issued a check for 69000. SPS has full control of disbursing these funds to us at their discretion. This has been a complete nightmare. The first check was issued without incident and our obligation was only to sign an affidavit being responsible to restore our property to original value or better.

They have been the biggest paper wasting & non helpful mortgage company & I have had 4 other mortgage companies, Never spoke w/ same person ever, Never documented my calls. I retold entire story every other week. They just want payment! They definitely does not look out for the customer! I did packets to refi since 2011 & Moved out when I stopped paying in 2017. This destroyed my marriage! A gov based business Clarifi helped my husband who is living at home in 2018 and all the same info went thru, Couldn't afford refi. They won't foreclose. They will not do deed in lieu. No short sale. I have tried everything. They Suck!

I contacted the company several times to see what needed to be done to take it out of foreclosure. I was told I was listed as the primary loanee, Some were helpful, others were rude and raised their voice to me when I state it was interesting that there were no apparent attempts to contact me until after foreclosure was already in process.

This is the worst company that that I've ever come across in terms of customer service. I have been trying to get a loan modification for seven months and I have spoken to no fewer than eighteen service reps. Each new person I speak to is absolutely clueless about the status of my loan and my modification request. There is something truly irregular going on inside the walls of Select Portfolio Servicing that should be investigated by Utah's Consumer Protection Division. Bottom Line: Stay far away from this company.

SPS bought my loan from Chase and I've had nothing but problems ever since. I live in Baltimore and there is a property leasing practice called "Ground Rent" I own the dwelling but rent the land it's built on. Every mortgage company who has had my loan paid my ground rent out of my escrow all except SPS. The first year I was able to get them to pay it, I sent previous mortgage escrow statements from Chase showing it was paid and stated to them this is paid every 6 months. So I was under the impression they paid it the following year that's until I get a collections letter from a lawyers office that my ground rent is in collections, thanks SPS.

RUN and AVOID to do any business with SELECT PORTFOLIO SERVICING! I'm writing this review with the goal to help anyone who is in the consideration stage to choose a good or at least a decent Mortgage Servicer, so they can choose wisely and consider this advice to avoid every kind of inconveniences in the future. Unfortunately, I didn't have the chance to pick my Mortgage Servicer because my mortgage was sold to SELECT PORTFOLIO SERVICING without my consent, (I'm aware it wasn't needed anyway because it is completely legal) making me live the worst moments in my life dealing with any company.

The customer service representatives are either poorly trained and/or perhaps skillfully trained in being deceitful with customers. I hate that Chase sold my mortgage to this company, I would of thought that they would have vetted this smoke & mirrors operation. Remember there is "guilt by association" and SPS is ruining the reputation of Chase. I have had to call several times over a two month period in an attempt to obtain a refund that I am entitled to from my escrow account and I am still waiting. The customer service representative(s) all appear to be reading from a drafted script and they are not very good actors at this point. If you have options, opt out of doing business with SPS, they cannot be trusted to do as they indicate nor does it appear they are ethical in their practices.

My loan was sold to Select Portfolio Servicing effective January 1, 2022. They still deducted a FULL mortgage payment even after the loan was sold! So I'm out two mortgage payments (since the new lender took the full January payment as well!). I called and spoke with someone and she seemed befuddled at my concern. They took a payment when they had already sold the loan! She proceeded to ask me how I wanted this resolved....REALLY? Uh, refund the money you illegally took from my bank account!!?? She proceeded to tell me I had to send an email about my concern and the email would be sent to the appropriate dept for handling.

Omg I can see I'm not the only one who has been disgusted with this company. They are the budget lowest level of service I have ever seen. Yes my loan got sold to these guys by Chase. It's appalling. I wish I could refi to get out and away from them. How this company is around is beyond me. Inept unknowledgeable agents. Ridiculous policies. They made me do a loan mod and go thru ridiculous hoops for nothing. They talk sideways out of their mouths. They are hiding something over there.

Our mortgage, after years of having Chase service our loan is now being handled by this company. Other than their website being difficult to navigate I never heard of them. After at least a year now they have decided to charge a $5 FEE for paying our payment on-line! It doesn't matter that it's a debit right from your checking to THEIRS. Could see it if they were being charged debit/credit card fees. Funny that they have all over "Covid-WE want to help..." We have ALL been affected by Covid. Whether it's sky high prices at the pumps or food shortages due to transports/lack of people. At a time where physically putting checks in the mail is frowned upon by most, you would think it would be the other way around for SERVICE FEES! SPS must not be having employee shortages due to quarantines or illness. Definitely an ODD time for imposing new fees on people for using contactless payments.

Stay away from these incompetent liars, do anything you can to avoid these people, seriously, not joking!!! October 2021 I made a payment on my mortgage, SPS, misapplied my payment to the loan principal. I immediately called and asked them to rectify the issue. The rep told me it was no problem, 2 weeks later I called back. It still hadn't happened, the excuses, misdirection, and the lies begin. I called back a month later, still hadn't happened and I was told it be be done by Thursday. Of course more lies. Thursday came and went. Called back again and was told my issue had been elevated to management. Called back the next week, still hadn't happened.

Would not provide me with loan documents and did not offer any assistance during Covid. Filed complaint with housing authority, HUD and had a pro Bono lawyer. Set an auction date and wasn’t late in payments. US Bank hired a lawyer to take my house. Also said it wasn’t worth it for them to help me. Did not provide loan note or truth of lending. Made constant changes to my account online and also blocked me to access my account. Filed complaints all the way to Washington DC.

BEWARE! Halloween is over....But this company plays tricks all year long. Seems to be a pattern here with the other reviews and complaints about SPS misleading consumers into believing SPS is going to help their consumers with loan modifications and refinance. This is the most absolute furthest from the truth. They are not helping!

I went into the forbearance plan because of Covid 19. Missed 12 payment only to be told I have 30 days to pay back the balloon payment or second option foreclosure!!! Just like that! They are not willing to help in any way! As I read the reviews others have been told the same Iike I was told I had options at the end of the forbearance!!! Hello where’s my help! You identify your company as "We are here to help". **! But I’m not giving up!

When a company sells your account to another you should be notified, so you can plan another route. This company is for the birds... They are always saying, "I'm sorry for the inconvenience," but they are not.

I am being penalized for SPS system Default in May 2021. Not my fault, was not notified. Was told different things on 4 different calls. I refuse to be penalized for the company mess up which they admit.

Filed Chapter 7 that was discharged and mobile home included in discharge. Never reaffirmed. Moved out of mobile home and now getting demands for payments and demands to carry insurance on property on rented land. Sent bill demanding insurance on property not owned by me. My insurance company will not even open a policy on such nonsense. Apparently they do not understand bankruptcy discharged.

I am trying to obtain a modification to be able to lower the current 6.5% equivalent interest to something a little lower, I have never been behind with my payments, and that is why I asked for help in obtaining a modification, but since the 1st day they have been playing me asking for the same documents over and over again, and the same excuse that the underwriter will be reviewing the case and that if there were another change they would let me know but that never happens, I am the one who looks at my account page and I see the same new message from the same and then I call and write to the relationship manager assigned to my case.

If I could give them a 0 rating I would. They doubled my escrow payment, charge me 15 dollars a month to make a payment, I told them I would refi, they said that's my option, I did, now they get none of my hard earned money. I hope they burn in h-e-double-toothpicks for their predatory actions.

I had an FHA refi done through major mortgage house, received all obligations fulfilled letter and 2 phone calls stating the same with congratulations. Received a refund for over payment 4 months later. Just received a notice my loan is in default, a lien was put on my home and failure to respond forced them to start foreclosure on me. No mail, emails, phone calls or notifications to myself or the title and escrow company were made claiming I have a no paper policy in place?? Phone calls to discuss this was met with extremely rude customer service reps, I was given 10 reasons why I owed back payments all of them proved to be false and they were supplied proof by myself and they title company.

There is no rating for this agency, but I was forced to select one so I went with the lowest rating available. I have been forced to work with this agency after my original loan was sold to them. Staff are unprofessional. I have never dealt with a loan company that refuses to hear concerns of a paying customer! My original loan was sold to them in 2019 and every interaction has been met with rude staff! They are not trained in resolving matters however they are very good with being condescending and argumentative with customers.

Wells Fargo had put us on a COVID forbearance. Shortly after the forbearance started, Wells sold our mortgage to Select Portfolio Services. They (SPS) claimed that they sent paperwork to a wrong address and hadn’t gotten any paperwork from Wells Fargo. By the time they decided to called our residence, they said that we were being foreclosed on. They claimed that they didn’t have to honor Wells Fargo’s forbearance and if we would like a loan modification the payments would be over double the normal payment per month for the next 12 months and the payments/interest that had been missed would go to the end of the mortgage. They also wanted the escrow and late payments paid in full.

I had been paying this guys for a year and they don't want to report to the credit agencies for a year. I keep calling them and calling them and they keep saying 30 months and 60 months and they had decline to report to the credit bureau agencies because they are inventing things they keep saying.

Select Portfolio Servicing only cares about themselves and their bottom line. They make it extremely difficult to get any type of assistance from the company. They require every type of document just to receive help. Please find another co. for your mortgage.

Even though they did not ask for any documentation Such as employment status or tax return, income verification. They denied us for any payment plans. Their supervisor said the underwriter denied us and when I questioned her that what did they make their decision based on, she had no answer.

We have our mortgage thru this company and during Covid we did a 3 month deferment or so we were told by two people at the company and after the 3 months they told us it was a forbearance and demanded all the 3 months missed payments. We applied for a modification and jumped thru all their hoops but it did no good and now we are being threatened with foreclosure. After we were told if we were able to make one payment it would stop that from happening we were lied to and scammed. I think these guys are connected to the mafia. I have contacted 2 attorneys to sue them so far. I hope others will do the same.

This is truly a nightmare. I didn’t ask to have them service my loan and I’d like to share my experience in efforts to bring awareness, spread the word and advocate! They need to be held accountable for the erroneous business practices! My modification request Dec 2019-was disregarded & met w/ repeated document requests. Covid 19 Forbearance Request 2020 (Only approved for 1 month)! Please be advised with my research we have a legal right to due process under the Cares Act: Per the President’s Memorandum, Freddie Mac Guide Bulletin 2021-6, Coronavirus Aid Relief, & Economic Security (Cares) Act ie. Forbearance options: initial 12 months, extended 6 month = not to exceed 18 months upon request.

SPS has done everything so far to keep from refinancing. They don't let 3rd party speak on your behalf. That way they have you all the way. How long does it take for CEMA PROCESS EVEN AFTER YOU FALSELY closed the process.

This company has been nothing but horrible to work with!!!! They lie on every conversation, will NEVER work with you and buy every loan from local banks pennies on the dollar!!!! They do NOTHING of what they say at all.... GREED and ONLY want your $$$!!!! I have turned this company into BBB and other businesses for claims and again SPS does absolutely NOTHING but keep on sending bills every week!!!!

We paid off a loan with this company 3 years ago. Went to sale the property and found out they typed up the legal on the property wrong. It is set to close in 3 days and no one will return the call. All they can say is we are working on it. We are filing a lawsuit.

I was unlucky enough for SPS to buy my loan from another bank and they are the worse bank by far that I have ever worked with. They contradict themselves, every time you call you speak to a new person, and you need to explain everything again, it took me two months to get a case manager assigned to my case and 3 months after I have not been able to speak to this person. Absolutely the worse customer service. If you have a choice run away from them. You will be sorry if you choose this business as your mortgage company.

SPS servicing makes claims to help people in trouble by adjusting the interest rate but after filling out all their paper work, they tell you you need to refinance and pay closing costs know full well you will not get approved because you are already looking for help. So now I am going to contact the Attorney General and whom ever I can get to help these crooks with their adjustable rate mortgage SCAM.

SPS will NOT verify payment history when attempting to refinance with another lender. While this may be a result of the rules in certain states, in terms of conference call verification, they did not allow third party authorization. The only other conceivable way to provide competing lenders with payment information would be to use their online self service options. Don't even bother. The user name and password stored in a password app says it is invalid and the reset user name and password repeats an infinite number of times without allowing access to the site. Note: Internet cookies enabled and still not able to reset.

Our mortgage was sold to SPS about 3 months ago. The last two months they have totally screwed up the application of our payment. We paid the regular payment plus more. We wrote on the check and payment coupon that we wanted the excess payment applied to the principal. They did not apply it that way. They applied the additional payment as if were another month's payment and applied an additional month's interest and escrow.

Our loan was sold to SPS in April of 2020. Our payments were placed in unapplied funds. We had to call each month 1-2 times to have them apply the payment. After much frustration we chose to pay off the loan. It has been over 4 months with them not filing the proper Documents to release our house. It comes down to the lender is not signing off on our loan. It has completely been paid off. We are working with the ombudsman trying to get this resolved with no luck. Our next option is to retain an Attorney. All I can say is this has been more than a frustrating experience. Run.

SPS has been accommodating to lower our monthly balance in their Mortgage Assistance Program due to COVID-19. After 4 months of waiting for the modification agreement, I was very troubled with many red flags. First, they just sent a contract missing 17 pages. This is not just a 'printing error'; This is borderline malpractice and could have had very troubling implications if we signed the terms without the full conditions listed out.

After both adults in the house had Covid and could not work for 2 weeks, and did not receive any funds, Select Portfolio Servicing denied our application for Covid relief (forbearance) claiming the account did not qualify. Our second mortgage company PPH. helped without delay. answered a few questions and was granted 3 month forbearance. Be careful when choosing SPS for a mortgage company.

These guys are crooks, after sending requested documents many times, I never got anywhere. Finally I called then congressman Frank Wolfe. He got involved. I kept my house. After a few years refied with Quicken Loans.. But don't dick around call your Congressman.

CitiMortgage sold my loan, SPS says they are not the lender but a "middleman agency." They keep raising my mortgage every year with no explanation, my escrow taxes are the same within a few dollars, and have been for many years. In the last 3yrs my mortgage has now been raised $30 A MONTH. Plus they charge $15 to pay my bill online! Before my loan was sold, my mortgage payment was starting to go down every year about $10+ a month, like it should after 15+yrs. Not go up $10/month every year! I used to be able to make an extra payment or two a year not anymore. Also, the woman told me they do not own my loan. They are a middleman yet they would not tell me who bought my loan. I have requested copies of my documents verification of mortgage etc papers 3 times and I never receive them. How can I get a new mortgage place?

SPS bought my loan and I've had nothing but headaches since. They have recorded 2 of my payments late that were paid ON TIME ruining my perfect record and dropping my credit score. They didn't pay my insurance from my escrow account and I just had to pay it out of my own pocket while they sit on the money in my escrow account. It's impossible to get a human on the phone and nobody has an email address. Their website is a complete mess and they CHARGE 15.00 to make an online payment which they don't record for TWO DAYS!

Horrible company. I made a large payment, they deducted it from my account. 5 days and 2 phone calls later they still have not credited my account. I am paying my mortgage off and they won't accept it even though they receive the funds electronically. I assume I will have to make more phone calls in order to get this resolved. Again, HORRIBLE company.

My loan was move to SPS when I elected to pay my own impounds like taxes and insurances with Chase Loans in the Feb when the pandemic started in 2020. I figured Chase wanted to clear out some loans, sell mine off, keep some of the fat layers Jamie Dimon accumulated in the last big consumer grab. I was stunned, scared and confused when I read all the negative reviews about SPS, not to mention my terrible luck with my wife running out at the same time with a young buck. I was wrong, it has been 8 months now and SPS has been professional, on time and did everything they said they would by phone, email or pony express.

I have paid this mortgage first from Wells Fargo for eight years and now over the past four years with S.P.S. I have paid the same amount on time since 2008. Suddenly for the past couple of months I am receiving mail from them saying I have missed payments. It's mismanagement or lies by S.P.S. I have made lots of phone calls to try to point out I don't ever pay anyone late. I get a totally different version of the situation each time. For the most part the verbal no record always ensures me I don't have a problem, always paid on time all the time.

When covid hit I lost my job. I immediately contacted my mortgage company (SPS) for some sort of forbearance help. I filled out the application and submitted it with all the appropriate documents. Since then (for the past 6 months) I get weekly calls from SPS requesting more documentation:

Do not believe anything these people tell you. They lie and report falsely on your credit. Never fall for modification because they will ruin your credit. Go and refinance your mortgage and get away from these people. They are frauds! Everyone needs to band together and sue them.

My mortgage was sold to this company in June 2020, I set up automatic payments so that my payments would be paid on time, so I get a letter saying I need to speak with a relationship manager, I’m thinking for what I’ve never been late so I speak with someone who informed me that the customer service person input my routing number in twice instead of my routing number and account number so it got kicked out and I need to send a letter in to explain how they messed up, I speak with a supervisor who said I should have called in so in the meantime these people have reported to the credit bureau that I was 30 days late. My credit took an almost 100 point dive and all they can say is that I should have called even though when I called to make my last payment nothing was mentioned, these people are a scam.

I applied for mortgage forbearance for home loan that was sold to SPS and they are just playing games that they are unable to reach me. I call them every two weeks, they lie. You cannot reach to your account manager who must be just on paper as when you hit extension number someone else picks up. They sent a letter that they cannot reach me whereby I am calling and emailing them on forbearance. Utterly unprofessional.

SPS was a company that bought my loan. They have no online presence and they have no way to contact them except for mail. They don't answer their phone and don't even have an email address. I would never use them if I had any choice in the matter.

I paid $50,000.00 to my mortgage principal, but they posted only $22,000.00. When I checked online and called, they said they will place in a request to fix it and it may take up to 10 business days. And the supervisor Michael reluctantly said he will escalate it. And when I called the Ombudsman to file a complaint why was my money ???? not posted correctly, he declined to file a complaint. Worst company and service. Run if you hear their name. Run. They are not good in customer service, and I don't know where my $28,000.00 is up to now. It's not in my account? That's too much money ???? to play with.

I am the latest victim of this mortgage company. They put a foreclosure on my credit from a mortgage that I haven’t had anything to do with in over 10 years, the house was signed over to ex-wife in the divorce decree, In 2010 there was a divorce. The ex-wife got the house and there was a Special Warranty Deed With Assumption executed. In Sept of 2020 SPS started reporting late payments on my credit report. I have talked to several people at the company, they place this foreclosure on my credit without contacting me and ruined my credit.

Our mortgage was transferred from Chase to SPS. Immediately, literally the day the mortgage was transferred, I start getting harassing phone calls that I must set up account for automatic payments from their website. Why? I have never ever been late on my mortgage payment and it's my choice how I pay them as long as I am on time. Last month they "lost the payment" and didn't apply it on time. Yet I have proof from my bank that they received it on time. And the company website is a joke-among the things wrong with it-is that it doesn't actually show the remaining mortgage balance. You have to either wait for the monthly statement or call in to them. And if you call in they try to pressure (stalling for time) to set up automatic withdrawals. My brief experience with them has been horrible and not sure how they are still in business, given how slimly they have been to deal with.

My mortgage was recently sold to SPS and they have been exhausting to work with. First, when you go to make a payment in their system it will charge you double if you don't see the extra boxes they have automatically checked for you. This happened to me, and I immediately called them, but was told that the only way to reverse it was to put a stop payment on it at my bank (which would charge me a fee to do so) and then go back in and pay the correct amount. The rep finally agreed to cancel the payment for me, but made it clear that was NOT something they would normally "be able" to do. Really?

My mortgage was sold to this company. I did not choose them. You can never get the same person twice to talk to. They are withholding money from a fire I had until the repairs are done. My insurance company wrote a check for 30k for damages. They were to sign off on the check. They still have it. I do not have that kind of money upfront to pay for repairs then get reimbursed from them.

I’ll keep this short. Stay away from this company and go with someone else. No one in the company know what they are talking about it. All they tell you is lies. Such a horrible nightmare dealing with this shady company.

Being behind in payments I took the company's advice and signed up for the Mortgage Assistance Program. I was asked to submit documents to prove my income. Each time I'd get a letter letting me know they have what they needed and the approval process would take 30 days. Two days later I'd get another letter telling me they needed something new. I've been playing this game every month since January of 2019. It is now Sept 2020, over a year and a half. I constantly get phone calls asking for info to which I continue to reply, in not so pleasant terms, that I will not submit anything further and to stop calling me. I have written the service manager and demanded the same thing. No reply yet I am still getting phone calls.

What a horror show (and "horror" is a euphemism)! SPS took over the so-called servicing of my second mortgage from Wells Fargo after I successfully completed the first five years of a loan modification. Due to a health hardship, I wound up in a Ch. 13 in May of 2019. A Ch. 13 bankruptcy is most often chosen when you're attempting to keep your home. All my other debts were being paid in full through the trustee's plan and reorganization of the debt (the only thing not being paid was the high interest and any potential fees that might be accrued.) My mortgage loans were paid as agreed, and the second mortgage that is in question was never paid late, and it was paid outside of the Ch. 13.

We filed a Bankruptcy in March of 2010, But our mortgage was not included in the BK And we never missed a Payment, nor have we ever been late during that period. Now since this company started servicing our Loan, we have had nothing but a nightmare. We received a letter telling us the impound account was short. So we sent the shortage they asked for in the letter. By paying the impound account shortage, there was not a need for the payment of $3694.03 to be increased. I was informed in the letter that the payment was no longer $3694.03 and that the payment was now $3753.94. So we are wondering where all this additional increase is coming from and we need to have an explanation.

I have found Select a great company to work with. They will work with you. And keep up with you. I never find anything from them deceptive. Over 10 yrs now, they are great and well explanatory. I'll reco.

I asked for the forbearance on my mortgage due to Covid and was advised that it was approved. When I never received the promised approval letter, I called. I was told that it had been denied because the program ended on July 1, 2020 but no one called to advise and/or share that decision. This decision was totally contrary to the approval I had been issued in June. Yet their website continues to state they are offering forbearance to this day. No call or letter to tell me of the new decision. I feel this was purposefully done.

I had Chase Mortgage for 14 years with no issue. Paid my mortgage monthly every month without fail that entire time and paying extra some months to be applied to my principal. They sold my mortgage to SPS, and since then, it has been nothing short of horrible. Each time I paid extra for my principals they applied it to the future payments, Sometimes three months in advance. Their number is on speed dial on my phone as each morning I have to call them and remind them that they are keeping my money in their unapplied account and they keep charging me interest for my money they keep for free. Each time a different customer service agent promising to fix it but nothing happens. The nightmare is so bad that I have decided to take a personal loan to pay them off so that I have not to deal with them anymore,

I do not understand why I should pay more money than what I suppose to pay monthly. Im so unlucky that my old mortgage company has sold my mortgage to SPS Servicing. They want you to mail a check every month or pay 15$ because you are paying online using your debit account. I'm so fed up of this company and will be moving to different company through refinancing. I wish they change the way how they operate and make improvements to their infrastructure to help people pay online.

I called SPS customer service to ask a question about refinancing my mortgage. I spoke with Marelis ** and she was an absolute angel who was compassionate and explained everything well. SPS does not do refinances or modifications, so I have to try to find a good organization that does. Marelis guided me in a good direction and let me know what I should avoid when trying to refinance. I have had no issues with SPS since Wells Fargo transferred my mortgage to them last year.

Everytime I talk to these people, they either have just barely a 75 IQ or have the demeanor that everyone they talk to is guilty of a crime. Further, these people prey on minority and low income people like the plague. I'd like to see someone from SPS show up to my house and talk to me like they do hiding behind their phone.

If you can refi and transfer your loan to someone else do it now. Crooks, liars and con artists. Sent 20 email to five different emails SPS gave me and they denying receiving them, sent faxes w/ confirmation that it was received and they say they cannot read them or have not receive them, sent registered mail w/ signatures and keep telling me they haven't received them even thus I have proof of delivery. A total disaster company, the feds and district attorney should fine these crooks millions, throw the owners in jail and shut them down. Cant anyone be honest in this world anymore? If sps cant help they just need to tell you straight out instead of playing games, teach their staff to lie and run a shady dishonest company.

So SPS offers us a 90 day Forbearance on April 16th, but they expect 3 months of payments due on July 1st...even if April was paid!... They send me a letter saying it wasn't, but shows on their "website" it was paid... It should be 4 payments due August first, May, June, July, August.... I opened an investigation which takes them 4 days, (UGGH) and they don't even acknowledge that their math is screwy... They were so rude, ** and ignorant, only tried to talk over me never listened-- unbelievable they had such trash working there...AND they send me an evil letter talking short sale and foreclosure, completely ignoring their own 90 day Forbearance offer... Why offer 90 days if they only mean 61? (May+June=60 days)...what they're dealing in time past now?.. Can't they even count?... Inflexible, RUDE, and STUPID. 7.75% RATE. HORRIBLE, HORRIBLE COMPANY.... Don't trust their recent "good reviews" either... they're SUCH obvious fakes.

I had CitiMortgage for 12 years with no issue. Paid my mortgage twice monthly every month without fail that entire time. They sold my mortgage to SPS, and since then, it has been nothing short of horrible. Small things like a letter sent out before every payment saying they are going to make my ACH payment and a monthly statement. Not a huge deal, but I don't need any of that. Just take the payment, I don't need you to tell me you are. Then Covid-19 hit and my wife and I worried about our income being affected. I went on their website and filled out a form to see what my options were for deferring my payments if we lost our jobs. 6 weeks later I get a letter in the mail that they are going to defer my April, May, and June payments. However, all of it would be due in July. Not sure how that helps, but that was the offer.

Super Bad Experience. In 1991 (29 years ago) there was a divorce. The ex-wife got the house and there was a Special Warranty Deed With Assumption executed. In 2020 SPS started reporting late payments on my credit report.

SPS purchased my mortgage last year from Ocwen (a terrible company). I get a check back for a little over $700 saying I am overpaid on my taxes. I thought that was odd but cashed the check and paid extra on some Bills. This month I get my statemental showing an increase in escrow over a little over $60 a month due to a shortage that was exactly the amount of the check they sent me. So now I have a higher mortgage payment. I received no notice prior to this regarding underage. These people are idiots and just do what they want.

I was given misleading info that I would have my payments deferred for three months and received a letter that I have a balloon payment. This company needs to be investigated for false statements and gouging practices! We are all in this together is a lie SPS!!! You are killing Us too!

SPS purchased my loan 5 month ago and it has been a nightmare ever since. I have resent probate documents via mail, fax and email at least 4 times. 1st they did not get the mail, then they could not read the fax, and the attachment on the email could not be opened in either word or PDF. Then no one contacts me to to tell me there was an error with the documents.

SPS took over servicing our mortgage in 2818. We were on a repayment plan with original mortgage holder and made the first 2 payments as agreed. When SPS took over did not show those payments, after months of calls finally credited our account for payments made and had correct unapplied funds amount. SPS wanted us to enter a repayment plan with them for 1000.00 more than the plan we were on, there was no way we could do that since my husband had been laid off which was the reason for the missed payments originally. SPS took payments we made applied to missing months. Kept our account past due.

SPS bought out my mortgage. I applied for a deed in lieu with them and was preapproved. It's currently ONE YEAR LATER and they still haven't finalized. Every time I call them I get a different answer. They need more paperwork. I ask what paperwork. "Oh wait, we don't need more paperwork. We're waiting on a property inspection." Property inspection was done. "Oh wait, we need another. No, we actually don't." Every rep has a different answer. My relationship manager is a ghost. Meanwhile, nothing happens. FOR A YEAR!!!! No real answer as to why it's taking so long (of course.) Run from these people if you can.

I just clicked to see about the terms of forbearance and after calling in one week I was informed that I was automatically enrolled, I had to verbally cancel this. They did not verify with me nor disclosed there is a lump sum for those skipped payments and that for my needs is no good at all. Select Portfolio Services is a servicing company not the Mortgage company, which I found out is a private equity group not subjected to any mandated forbearance program regulated as other Federally backed mortgages.

I will try to keep this short and to the point. DON'T USE THIS COMPANY!! My mortgage was sold to SPS. Since inception, I have had problems with customer service. Four phone calls now made, will hopefully rectify some of their errors. I always select my phone calls to be recorded, hoping that someone can pay attention to the persons inability to handle my account. All I get is "I'm not sure why the problem was not handled before, but I will take care of it," But that fails to happen. One more thing. Most institutions will not charge a fee for online payments. Of course not this one! $15.00 for online payment! How convenient!

When I got a letter that Chase was selling my 100% on time loan to SPS a couple of months ago, I was concerned. Upon reading these reviews I was terrified. As the saying goes, not many people take the time to write positive reviews. I called before the initial transfer and they quickly answered, with a real person. They assured me there would be no problems, but I signed up for an online account as soon as it transferred just to be sure. I easily was able to set up and account and the payments were to come out of my bank as always. The date came and it all worked as promised. I did have to call again in to change my payment date to the 15th rather than the first since they all seem to default to the 1st. That was easy and I got a letter in the mail a few days later confirming it was done. My second payment will come out mid-May and I am no longer worried about any issues like this.

I applied for RMA request for mortgage assistance 1 year ago. They call weekly asking for updates documents stating The Underwriters requesting this. I send same documents weekly. My husband lost his Job a year ago they still have not assisted.

My property taxes were reassessed and changed and they won’t lower the amount after 3 months of calling, email and a escrow analysis and a letter from my city assessor stating how much it's been lowered for 2020. But they keep pulling out over $200 more than necessary. And say they are unable to change it until the end of the year when the city sends a tax bill. I asked for their documentation of these rules and they all say they can’t send anything in writing that claims what they say over the phone. They won’t change the escrow amount even with solid info from my assessor's office and the online info that is also clear and available. Buyer beware of this mortgage company.

Failure to help Customers During Covid-19. Wow. What a JOKE! We are all in this together, and instead of helping us, you offer to waive my payment for 3 months, but then hit me with a Balloon payment. Well you can not squeeze blood out of a rock. WE ARE ALL IN THIS TOGETHER. Other institutions are doing forbearance, allowing 3 months and then begin making regular payments, adding the 3 months to the back end. This is called, compromise, working together. Apparently Select Portfolio Servicing's current CEO is Timothy O'Brien and its president is Randhir Gandhi, could give two craps that there are millions of people in the same boat, I had 14 clients and 12 have had to close. I am not running to them saying pay me, it's about me? But current CEO is Timothy O'Brien and its president is Randhir Gandhi don't care about what was once called customer care.

My fiancee and I both have lost our jobs because of Covid 19. May not get a job back for a couple months. I called this company in hopes that like friends that have bank they would help me out. Their bank is putting 3 to 6 months deferred payments to the back end of the loan. This company allows me 3 deferred payments all due in a balloon payment at the end of 3 months. So I can't pay my mortgage this month but I can afford to pay 3 of them after 3 months of possibly not working. They know damn well people can't do that. They're happy to take your home. They don't give a ** about victims of Covid19. They're the 1st in line I bet to be getting bailed out by the government when they need help. This company disgusts me.

Our 2nd mortgage was given/transferred/sold to them from HSBC, after the housing burst, with all the outrageous loans they were giving, This is part of an 80/20 we were convinced to go with. We’ve been making payments for the past 14 years. We just found out that there’s a balloon payment due in a year, which equals approximately 88% of the original note. I’ve had the MN Attorney General, send them a request to negotiate the balloon, and have asked them myself so that I can refinance. We’ve been told, "Not unless you’re underwater on your house." They get to hide behind their statement that they weren’t involved in the originating process, but they still insist that a balloon payment after 15 years is just. Yes, we signed our docs, though we were not properly informed of the details of this 2nd note, or we would never have signed. Stay away from this so-called loan company, as it’s nothing more than back alley loan sharking.

I have been with SPS for 13 years and have never had an issue with the company, I was laid off from my work and the company worked and helped me stay in my home of 29 years. A really darn good company SPS Servicing.

Our US Bank loan was transferred to SPS after 15 years of on time & early payments. We started sending US Bank Principal Only payments a couple of years ago in addition to our regular monthly payments in order to pay it off early. SPS will not credit the entire Principal Only payment to the principal. Even though it is written on the checks and the statement that we send with the checks. Not only that, we have to mail the checks in order to not have to pay an additional $15 per payment. We have automatic payments set up for the monthly due dates. Each principal only payment advances the due date. That negates the automatic payment as the date never arrives. We have to call each time and the person on the phone promises to fix it. So far, the same thing every month! I cannot believe this is a legal practice. At the very least, it is unethical!

These guys are debt collectors. They serve an investor who wants to foreclose so they can steal the equity in the house. I'm going through it right now. Unfortunately I was dumb enough to employ another scam agency OpenSky Legal Services (nothing open or legal about them, do NOT use them either) and now am facing foreclosure acceleration and a possible bankruptcy because SPS will not work with ANYONE! BTW, loan modifications are no more as of January 2019 so if SPS tells you they can assist with this, they are lying. Their account people are idiots who know nothing about mortgages or servicing mortgages and your assigned relationship manager (hahahahahaha) will never call you back, EVER! I only inherited this nightmare because Non-Wells Fargo sold off the loan. Lookup HUD counselors and the Home Ownership Bill of Rights for help. That's where I'm going.

SPS is a mortgage servicing company. When we refinanced our mortgage they became the company responsible for our mortgage. We own a condo on the 6th floor on the water. SPS called and said our flood coverage was not adequate. So I called our insurance company who said they could not increase coverage since it was purchased through the HOA. However the HOA was in process of increasing coverage.

I applied for and sent document for mortgage assistance 5 months ago and every time I call to check on progress, they ask me for something that I have already sent 2-3 times. They mixed up someone else's bank statements with mine. People in their "underwriter" are incapable of reading and analyzing mortgage or even bank statement. The relationship manager they assigned to my case never returns calls or follow up. DO NOT WASTE YOUR TIME WITH THESE PEOPLE.

Went through some hard times and they gave us a program that put all the balance on the end of the loan. We filed chapter 7 bankruptcy and gave them the house back. After discharge they had us move back into the house said would give us 3.75% interest. Got the contract and no it wasn’t. The difference of interest was added to the back of the loan. The amount that was charged off was also added back to the end of the loan. They cannot collect this amount or even call us. This house was discharged in bankruptcy. It clearly says this on each statement at the top. This is a BANK owned house. I will owe a huge balloon of all that was discharged.

How can we bring a class action suit against this company. Sign me up. This company received all that bailout money and still refuse to help homeowners keep their home. Only thing this company wants to do is take your home and because of the problem am having I have filed for a chapter 13 bankruptcy to keep my home.

My bank recently sold my mortgage loan to this company. First my mortgage payment is $475.73 with escrow, taxes, interest and principal included. Well this last payment I decided to give a little extra to principal, Exactly $525. Instead of having the original loan amount principal + the extra principal added to my account they put the whole original payment amount toward Interest. I tried to fix this over the phone asking how much goes to principal from the original payments if I had not given extra, They said nothing that my original payment consist of SOLELY interest payments and nothing toward principal. This is not how it worked with the original lender. DO NOT USE THIS COMPANY!

SPS has unlawfully denied me a HAMP Tier II, In-house loan modification, assistance with the hardest hit program, the 2017 Department of Justice Credit Issue Settlement for consumers all so that they could take my home. Their loss mitigation department just gives you the runaround. They make multiple misrepresentations, omissions and use trickery and deceit when handling borrowers/homeowners. They are running a mafia type organization out there in Utah with reckless abandon. Homeowners who have them as their mortgage loan servicer don't stand a chance. SPS is a debt collector hiding under the guise as a mortgage loan servicer. All they want is the house! And, they will get the house by hook or crook. This is nothing but an old school shakedown by way of fraud. The US government is very well aware and will tell you that this is a civil matter but this is far from a civil matter this is criminal racketeering at it's highest order.

I used SPS phone payment for January payment. I noticed the funds were not removed from my bank account so I called Customer Service. The Rep told me I had made payment for Feb 29. No Way! He would not assist me when I stated I did not make the payment for Feb 29. I stated there are only 28 days in Feb. This year is Leap Year so 29. I think there was a glitch. PLEASE comment if you had same situation!!

The mortgage I had was taken over by Select Portfolio Servicing. After reading previous reviews I must admit I started freaking out. Once I was able to get ahold of customer service I felt much better. I was explained the process and told to wait a few days (5) so I can access my account online. After my phone call I also emailed customer service to explain I wasn’t able to access my account. Lo and behold, a few days later I was able to access my account, set up automatic bank withdraws with no issues. I received a call back from customer service to check if I had any concerns. I was impressed by the professionalism of both reps I spoke to. This would of been a 5 star review if only I was told in the welcome letter I received that the process takes a few business days. I hope this review helps others in knowing not all hope is lost.

I will keep this short and sweet...a bunch of donkeys and monkeys work there...absolutely clueless and really should consider paying their workers in grass and bananas cause they are a bunch of clueless animals!!!!

My mortgage was sold to SPS from my previous Mortgage Company. I've been set up on AutoPay and pay BI-Monthly. I recently received a statement showing I'm close to two months behind on payments and fined for it. Meanwhile, as in my contract, THEY are to withdraw payments from my bank and have been until this problem. I called customer service and was told they can see I am on autopay and took 30 minutes putting me on and off hold trying to get an answer but couldn't. I was told I'd get a return call within a day or two. I didn't so I called the person at his extension I talked with previously. I got someone else who knew nothing about my problem and said the guy I wanted will call later in the day. He didn't.

They acquired our mortgage from Wells Fargo in December of 2019. They alerted us to the change. We set up a payment from my electronic bill pay. Got a notice from them almost immediately that we owed them for November (???). Called repeatedly to tell them that was impossible, as we'd paid our previous note holder for that month. They insisted we fax (???) proof. After much effort we did, as they do NOT accept email verification (???). Sent confirmation, proof of payment. No reply. Called and they said they had not received anything.

My home had a fire in August. I recently settled with the insurance co. I do have a mortgage on this property. The insurance check was made out to me and Select Portfolio Servicing. I am selling the home as is instead of repairing it. SPS has the funds and they will not apply it to my principal until I pay off the mortgage which I do not have the funds to do. They tell me the funds are for repairs. This is ludicrous! I have been speaking to them for about 2 1/2 weeks and I am getting my attorney involved. I do have a signed for sale contract.

This company bought our loan and now have us in default. They charge to make payments on the phone yet their website never freaking works. Sends assistance program information via snail mail after I filled it out twice online and now when I go to do it, it boots me off their website. We are in being threaten of foreclosure. We are behind on our payments but not enough for foreclosure to take effect.

I have a 2nd mortgage that is serviced by SPS. I was trying to refinance my 1st mortgage and all I needed was a simple subordination. They denied it and would not give a clear reason why. I spoke with Leah ** who is by far the rudest nonhelpful person I have ever spoke to. All was was asking for was a simple approval. Nothing was being effected on their end. This company is by far the worst I've ever dealt with. So now I am going to refinance both loans to get as far away as possible from this terrible company.

If I could this company negative stars I would. We were with HSBC hmm they sold our mortgage to SPC. Absolutely no problems with HSBC, we were actually ahead on our mortgage that was set up on weekly autopay. Every since SPC took over, everything has gone south & the customer service is horrible. I can relate to & validate many of the horror stories others have shared on their reviews. SPC practices & ethics suck to say the list. Hoping there will be some kind of class action suit against them for all their wrongdoings. These people need to be stopped!

I had Bank of America but they attempted to foreclose my residence when I was 3 MORTGAGE payments AHEAD - I paid a separate escrow to save for my property taxes which they always sent me back prior to end of year. However, instead of holding off for me to prove I was not late they hired Seterus to collect a debt (I did not owe) I sent in $$$$ to "stop the bogus foreclosure". The first check was put into someone else's account not even my name in TX (I'm in WI). I sent a second check $$$$. Finally, stopping this bogus foreclose - but Seterus send me my property taxes by the end of the year- preventing me (and I'm sure others) to claim that my taxes that year. That company was shut down I.

I am now seeing that many other people are having similar issues with this institution and it is disturbing.

My wife passed away, March 2017, this company found out of her passing and took it upon themselves to remove me from the loan. They also increased my intrest rate from 4% to over 9%. I tried talking to them, but they refuse to talk to me, because I wasn't on the loan. Please do not choose this company, if you have a choice. They should not be allowed to remain in business.

I had a little damage to my home April 24th of this year, I've been dealing with my insurance and finally I'm getting a check, that has to be signed and sent to Select. From what I've read and the two conversations I've had with them, "They'll Never see that check!!" On one conversationI asked about what I had read, I asked if all those people received the same papers to fill out that I have. ANSWER: YES. Now this person is in the "RESOLUTIONS" Dept, This guy pulled 8 or 9 more things out of his ** that HAD to be signed, DONE and returned. The state I live in what has to be done can be done by the homeowner, I Have the check and he told me "I have to get my insurance company to send them a letter stating that I can do the work". I have the check in my hand. Do you see where this is going. I don't Lied to, I DID and what was explained to me is totally unethical and illegal.

We are having financial problems right now. We have been making each month's payments but are a few days past due. They are sending letters that we are 3 payments past due. They have an outrageous amount that they say is due. They should be put out of business. They also shouldn't charge so much for online payments.

I’ve recently been receiving scary letters from them. I had a tuition payment to make last month so I was a little late. When I say a little late, I mean within the month. The 25th as opposed to the 1st. They sent a letter saying I was delinquent and not keeping up with my modification agreement to pay on time. (Modification I’d gotten from last bank) and I’ve also been texted twice regarding this “delinquency.” The letter said I was welcome to sign up for automated payments.

I'm a patient, Christian man and SPS has brought me to blows. Following the death of my wife and bankruptcy, I started a Deed in Lieu to return the home that they had a mortgage on. I was lied to by call center operators and supervisors at least 4 times since this started in late October. I've jumped through hoops, filled out documentation and did everything they asked and they truly tested my patience. In a world where customer service is important, this company has no idea what the right hand is doing from the left. I'm still trying to complete this Deed in Lieu but the battle has truly taxed my patience and my blood pressure medicine. Very unacceptable Customer Service. I hope the executives of this company see this and make changes.

I originally applied for a short sale on April 2019 and was approved. I presented 3 offers and unfortunately SPS took too long to process offers. All three buyers withdrew their offers. The real estate agents and potential buyers were disappointed because SPS has been completely disagreeable, disrespectful, difficult, extreme inability to be flexible, display of unprofessional business practices and the lack of knowledge/training of customer service agents giving wrong information which caused delay in the process. Also SPS has a bad reputation in the industry.

I was in a car wreck 3 months ago. I was out of work for 8 weeks. We missed ONE payment. They now say we are in default, even though I made an agreement to pay a horribly inflated amount for 6 months, which will PAY OFF MY MORTGAGE. We owe less than $3500. They want $886 for 6 months. YOU do the math, WAY more than the balance. They charge for phone payments, are VERY slow in depositing checks, and half the time their website is FUBAR. I wouldn't borrow a used diaper from this bunch. Sadly, HSBC sold our mortgage to them, without our approval, or prior knowledge. Avoid them like the plague!

We financed our house America Quest, They sold our loan to HSBC whom sold it to Select Portfolio Servicing, a 28,000 loan cost us over 182.000. Add it up 761.77 for 20 years. If you finance with any of these companies, They will Rip you Off.

This is a criminal organization engaging in Racketeering Influenced Criminal Organization ("RICO") activities. They utilized terrorist tactics, bullying activities, stalking, harassment, British Zionists, Gang Banksters, abuse of the elderly, filed false claims with the Bristol County Register of Deed, located in Taunton, Massachusetts, copyright infringement, forgery, counterfeiting, identity theft, extortion, and other criminal activities! I've sent several debt validation letters, and qualified written requests, and they refuse to respond under the Truth In Lending Act (TILA), and the Fair Debt Collection Practices Act (FDCPA). What is really disturbing is the State Government, Attorney General refuses to do anything about it after numerous complaints have been filed. Something about campaign contributions from these scumbags!

This mortgage company double-dipped from our bank account for last month's single mortgage due. Aan extra $2200 plus was taken out w/o notice and for no reason! It has put our account in overdraft status. We were promised several times that they would put the funds back into our account. 8 days later, still nothing. The ombudsman was not helpful either. This morning I am scheduled to meet a surgeon for a much needed medical procedure and was to take part of the funds we saved for his down payment. No surgery without a downpayment. I will be put on a waiting list for February instead of today!!!! SO much time and efforts we have made trying to get our $2200+ back. This company is ruthlessly inconsiderate of the humans they are servicing.

This company is a scam. My dad died in 2017 and which time I opened his estate. It was open for 90 days and I closed it 2018. They never said a word about my dad owing money. Since then they have tried foreclosure. The property is in my name now not my dad's and I even tried to refinance it to make them happy and still get a long run around. Someone help me. Please email **. Text **.

SPS kept telling me I didn't make payment of a little over 1600.00 so I sent a pic of bank statement, dates, cashed for 1800.00, 2000.00, 1800.00 where they said it wasn't paid. I asked them where my money went with no answer. Then sent another 1800.00. They said they wouldn't cash it, charged me 500.00 for payoff when I asked for one. Do you have any advise? They are crooks.

Today is November 28, 2019..Thanksgiving. I will lose my home to an Auction on December 2, 2019. I have tried for 1 year or to get a loan modification and interest rate reduction. Our ARM rate is 8.75%. We have send paperwork over and over. We are a family of 7 and owned our home for 15 years. Four of my children came home to this house.

We recently had our loan transferred to SPS. I am the primary account holder for the checking account and had my name as the account owner. I do all the financial management for our family and am quite adept at money management. This company forced my husband's name into the account owner field after I clearly entered my name. I called and they will not change it.

$15.00 fee for online or phone payment? No ability to schedule more than one automatic payment if you want to do bimonthly or get ahead? Isn't that illegal? At the very least the fees and limiting your ability to pay down loan faster is unfair and bullying. NO HELP FROM THIS COMPANY (ACCEPT HELP TO FAIL).

I am a person who bought a double wide trailer house. Bought in 1990, oakwood 1989, and after I had to pay several times for furnace repair, I was told the trailer is a show model. I knew it was poor built, but I was a poor person and saw the pretty home and bought on credit. I was 44 years old when purchased, I paid payments, but was approached by a lender how much I could save money on the mortgage. I had very little money therefore I accept the offer, unknowingly what I was signed.

This is the worst servicing Company I ever had to deal with. Our mortgage was so to them almost 12 years ago and it's been the most difficult thing that we've been experience. I've been trying to get the unapplied payment added to our payment monthly. You have to pay a fee to pay online which is ridiculous and their representative as I've experienced and everyone else has experienced the horrible customer service, they tell you that they're adding your information to the database but when you call back there's no notes or anything after. There's no resolution in your back on the phone trying to get some help in resolving these issues and it's true it depends on what customer service rep you get that may be respectful but when the issue is not resolved you have to call back and respond to them. It starts all over again.

Select Portfolio Servicing has done some real damage in my escrow account. Without asking me, they have only added my principal and interest on my monthly payments. I have a legal contract that they failed to comply with in impounding my insurance and taxes and they have been taking my payments and adding a shortage to my escrow account although I have been making my full monthly payment each month. They only added half my payments without permission or written statement from me. They did this very sneaky but I knew something was definitely wrong when they kept adding a shortage of fees to my escrow.

Going from Mr. Cooper as our loan servicer to these people just breaks my heart. I know full well all of these reviews here are true, I have dealt with SPS in the past. It is just like everyone says. To charge $15 for an online payment is just preposterous! I am now looking into refinancing simply because I don't want to be with these crooks. It's hard nowadays to get a solid ONE STAR review across the board, but SPS has accomplished that with flying colors. :(

This company is a complete scam. They ruin people's lives. RUN RUN RUN FORREST RUN. They should be arrested and put in jail for preying on the lives of others!!!! COMPLETE FRAUD!!! They need to pay back everyone they have taken advantage of!!

I was just transferred to Select Portfolio Servicing from Mr. Cooper. I've never paid a fee to pay my mortgage online with any company that has serviced my mortgage. My loan was transferred effective 11/01/2019. My payments are normally due by the 15th. I set up my account with them prior to the 15th. When I tried to pay online on 11/13, I received an error message saying that my account wasn't available for online payment. When I called customer service I was told that it would take 10 days for my account to be fully integrated into their system. But, it was already the 13th.

I would like to give this company a scathing review. I had Mr. Cooper as a mortgage servicer which was the best mortgage servicer I have had. Mr. Cooper has an awesome website with all kinds of helpful tools. Unfortunately my investors shipped me off to this company and I am very unhappy. I just got on the website and in order to pay online there is a $15.00 fee. When I called the representative said it was a convenience fee. What a joke. I have never had to pay a convenience fee to pay my mortgage.

My parents received a letter from this company stating that SPS would take over for Bank of America regarding my parents' mortgage payments. Funny thing is that my patents finished paying their house off last year. So I don't understand why they are sending letters to my patents. Seems like they are trying to prey on the vulnerable. I will look into this and get legal representation if it comes down to it.

There is an "EZ Payment Fee". It's only five dollars, but who charges just to make a payment online? That is absolutely ridiculous! The point of it being online is that no one has to do any work, other than the initial set up of the site, so that you don't have to charge servicing fees. I think this kind of business practice is outdated and despicable.

The short and sweet of it, this is the worst company I've ever had the pleasure to deal with. The longer version, is that after spending nearly 30 minutes on the phone with their servicing department, I'm still left scratching my head on how they're in business and their practices, not having been shut down by cfpb yet. Being in the mortgage industry, I deal with servicing issues, helping my clients all the time. By far, they're the worst, as I have had personal experience, in addition to client's experiences from the past.

When I moved my insurance was dropped. I picked up insurance with another company, and spent 4 years sending SPS copies of the policy, payments, etc. SPS continued to bill me an outrageous price for "their" insurance, would take my payments, apply to escrow, and then tell me I didn't make a payment. After 4 years I involved an attorney, and now 8 years later (12) total we are still fighting the battle. They have lost a National Class Action Suit for the same thing. They request documentation and then can't find it, tell you it hasn't bee sent etc. We have a "cash" buyer for the property at more than the original loan, but they have tacked on so much in interest and penalties we owe more than it is worth. And, this buyer doesn't even want an inspection. They promised to let us do a short sale, and we have spent 4 years trying to complete that.

Consumer Affairs, we are constantly filing complaints against SPS; however, nothing has been done to assist homeowners. There seems to be hundreds of dissatisfied customers, but we yet to receive help. They continue to send numerous letters requesting same documents that were already submitted. You call and speak to different representative each time and to find out there were no notes documented on your account from the last person you spoke with. Would someone please provide assistance with this fraudulent company. Thanks, Thanks.

I'm currently locked out of my account while attempting to make an online mortgage payment (with a ridiculous additional online payment fee). I was locked out because I "incorrectly" answered my security questions, questions which I don't recall setting up anytime in the past. Umm... I think I would remember where I went to elementary school and the year I graduated high school! I would also remember this city in which I got engaged! I feel like this is some kind of a scam so that I can't make a payment without incurring a late fee or customer service fee. This so-called mortgage company really SUCKS! With all of these complaints here, I really hope that there is a class action lawsuit underway!

One of the worst companies on the planet. Negative reviews will accomplish very little. Without going into detail, after getting the run-around on the phone for over two hours, I let them know I was taking my business elsewhere... and let's face it- we can and will get much better terms and interest rates just about anywhere else. It's going to take at bit of work but I'm ready to help put these crooks out of business. Thanks for listening.

Updated on 10/12/2019: I wrote in a previous review the terrible time I had interacting with the company when they were unable to locate a cashier's check that had been overnighted to them. Fedex actually showed the package as delivered but thee people could not locate the check. Finally after two weeks and three days they told me that they had actually lost the check even though they admitted to receiving the Fedex package. This was a payoff check. I am so stupefied by this organization's functioning that I am not sure what to say anymore. The company "graciously" offered me credit on my account from the day the original check was received as long as I shipped "another" payoff check within the next two weeks or so. In fact the rep actually said this really casually, "Oh just ship us another cashier's check." This company should know that a lost cashier's check takes 3 months to replenish in one's account.

I inquired about a payoff balance of a mortgage because SPS bought the smart loan from Citibank in 2019. I only had 6-8 years to payoff the mortgage (based upon an amortization schedule in my possession) however when the representative told me today (Tues., 10/1/2019) the loan expires in 2036 (keep in mind I have not signed any paperwork with SPS). I am trying to figure out how another 15 years got added to an existing mortgage with a life cycle of less than 10 years when the paperwork sent stated the terms would stay the same when SPS inherited/purchased the loan. If this is true I am extremely taken aback because with this supposedly new mortgage timetable it will be a total of 40 years that I have been paying to rid myself of this debt. Please understand I am currently having this matter thoroughly investigated as I am writing the review because the information given is VERY SUSPECT.

SPS hold a second mortgage on my residence. About 4 months ago I began the process to refinance my mortgage through a VA program that would have allowed me to consolidate my mortgage under one lender and substantially lower my payments. Taking my mortgage from $2600 a month to $1900 a month. I had every single piece of paperwork and documentation needed in order to close except a payoff letter from Select Portfolio Services. They denied ever having received multiple faxes. They ignored calls from my processor and claimed that each time a inquiry was made regarding the payoff letter it restarted the process. SPS was able to stonewall long enough that the eligibility window for the VA program I was attempting to use closed. This underhanded behavior has now cost me a saving of $700 a month over the course of a 30 year mortgage. DO NOT EVER USE THESE CROOKS!!!

Ever since this company took over "servicing" my mortgage from Bank of America, it's been nothing but a nightmare. I have an ARM which is supposed to go with the prime rate, yet since the rate was lowered on 8/1, I have yet to see the decrease in my interest rate. I am now on my 2nd dispute with them which will go nowhere. Countless phone calls and hours spent on the phone with them is for not. None of them have a clue about mortgages. Thank God above that my mortgage was written off in a bankruptcy years ago so it gives me the power not to pay and face no credit injury. In the meantime, I will be getting my mortgage refinanced from a credit union where I will no longer have to deal with this 3rd rate company and their uneducated staff any longer. I highly suggest anyone else with the ability to do the same. I cannot wait for them to call on the 25th asking for money. Lol.

In today's world where everything is online - their website is lagging behind in years. You can't see payments that you have made, nor if there is a pending payment or change date or amount or bank info of a payment scheduled - you can't even see if you have a pending payment. You have to call customer service to do any changes or find out any information about your transactions. It is one of the most basic things - being able to see your past, pending payments and edit any scheduled ones. Website really needs to undergo a major uphaul.

I am Realtor trying to help a client process a short sale. The first buyer walked because they got tire of waiting. We received a second offer and submitted it to the SPS right away and got acknowledgement of them receiving this. A week later they closed the file citing that the buyer cancelled offer in error because the buyer they were referring to was the previous buyer. Since we have tried to continue with the process and they tried to lie to me stating the homeowner wanted to keep the property but I knew this was incorrect as she lost her job or stating that Chase no longer allows more than one buyer on a short sale which Chase confirmed this is not true. For a bank that lies to try to force a short sale on a homeowner with a true hardship this is not only unprofessional but unethical.

This company is awful. My loan was transferred from AmTrust Bank (New York Comm Bank). For 15 years I visited AmTrust Bank each month to make a mortgage payment. Once my mortgage was transferred to SPS, I was told that I needed to either mail the payment or be charged to make a payment by phone or online! This is outrageous! No other company that I've ever paid, charged me to make a payment! They are absolute crooks! After dozens of calls, I was told that they'd permit me to make phone payments without charge...Then, each month they give me a runaround and waste time arguing with me that they will charge me next month! I believe that they are breaking banking laws, since if I've had this loan for over 16 years and was never charged to make a payment before. How do they have the right to start charging me now? I never agreed to this! If you have any choice, do not use this servicing company!

I can pretty much copy and paste some of these reviews because I am currently experiencing the same thing. I have been with BofA for years, always paid my mortgage on time, I’ve never had any problems until they sold my mortgage to SPS, I’ve had nothing but problems. They increased my monthly payment to escrow my hazard insurance. I told them I am already paying that out of pocket. I called multiple times, talked to multiple people to remove the escrow from my monthly payment. I followed every direction each person told me. Filled out every form they directed me to. They still are billing me for hazard insurance escrow. Even their own insurance dept. confirmed my insurance payments are always on time and up to date.

Long story short in 2018 I had to file bankruptcy for credit card debt due to a chronic health issue I acquired after undergoing knee replacement surgery in Nov 2013 (despite the fact I had never even been late paying Wells Fargo on my mortgage payments). They "sold" my mortgage to this blood sucking totally in it for the $ company SPS. I have been late a few times since then with my mortgage payment due to exhausting my 401K & savings in the vain attempt to understand & seek help with the chronic lower back and right hip issues I acquired shortly after that knee replacement. Hence the reason for the bankruptcy mentioned above. I have never dealt with such a blood sucking, pain in my ** business as this company! And I'm almost 66 years old.

I'm the listing agent authorized to work this Short Sale process. Almost 6 months have passed and there is nothing, no responses nor approval. I've been communicating with SPS short sale department since receiving a ratified contract about 5 months ago. Every time I sent a document, or a written clarification, or phone call triggered a one month of lengthy waiting period to get a new response, which is "still reviewing" or "send me a clarification", and repeats for another month. One clarification was on the first page of the HUD1, now we call it Closing Disclosure, about the SELLER CREDIT. SPS concern was that the credit amount showing was going back to the seller/borrower/owner of the house. If the whole page is read, the bottom of the page states zero to seller. There is no doubt the credit is for the buyer. But SPS representative asked me to correct and add wording to that.