Select Portfolio Servicing Reviews

Select Portfolio Servicing placed a modification on our home loan which we wanted. They had insurance on our house but always said that it would be cheaper and better if we took out our own so we did. We were told that taking out our own house insurance would not affect our modification. We got our house bill in and it keeps going up. Note when we first went under the modification we was told that our payment won't go up, well it's going up. Each time we talk to these scammers they tell us something different. I would avoid this company at all cost. If I had somewhere to move today I would pack up and move just so we don't have to deal with this crazy, rude, company. Don't do business with them!

My HSBC mortgage was sold a few years ago and is now serviced by Select Portfolio Servicing. Worst. Service. Ever. Website is horrible. Charge you $5 for electronic payments. Representatives are rude. To top it all off, it is going to take five days to provide me with a payoff quote. So glad I'll be done with them soon!!!

I have been working with SPS Servicing for months on a loan modification after my husband rather suddenly left me. Yesterday I received notification of default and foreclosure, four certified letters, two regular mail to "Occupant". Just how does a company justify putting a borrower into foreclosure and default while working with them on a loan modification? Why wasn't I afforded at least a phone call before receiving these certified letters and two days previously a letter of default taped to my front door with bright blue navy tape for all my neighbors to see? I knew nothing of these going ons until I began to receive calls from random realtors asking me if I would like to list my home with them and I'd better hurry as I was in default and only had 30 days left.

Our loan was sold from HSBC also 2 years ago to SPS. Had no problems till this year as I was working a job that could support the payment. Then recently I lost my higher paying job, found a replacement job making a quarter of my previous salary. Started having financial issues in May 2018, contacted SPS for a loan modification, they snuck around on a Sunday night during my daughter's high school graduation party taking pictures of our house. Then came back and said the investor doesn’t do modifications and our only option was a short sale. We were and have been only 1 month behind. How can they do this to us?

For the last 2 YRS since my mortgage was sold to SPS each time I send a payment in they hold it for days before they post it to my bank. Only 2 times can I recall that it took 5 or 6 days. Most time from the time I mail it until they post it they take 9 to 16 days. I can send bills to Phoenix, Orlando, Dallas & 3 to 5 days it is posted to my bank. In fact anything else that goes to Salt Lake City Utah only takes 3 to 5 days to post to my bank. But with SPS it takes 9 to 16 days for them to post it to my bank and then they torment me by phone about payment. I told them to get off their last rear and post the customers' payments. I am not the only one that is having this problem. Hundreds of other people are too.

I have spoken to three different at SP services and each time the service has been excellent. All of the people were polite, patient and knowledgeable. Why and where all these negative come from amazes me. GOOD WORK SP.

Accredited Home Lenders was my original mortgage holder. They sent me a letter stating that my mortgage to SPS. When I contacted SPS seeking a modification, I was told that my lender did not allow modifications. They informed me that Accredited Home Lenders owned my mortgage and that Deutsche Bank was the holder. When I requested a modification, SPS sent someone out to take pictures of my home. They sent me list of homes that was sold in my area and suggested that I do a short sale. This is underhanded and scheming.

We fell behind on our mortgage payments when both my parents passed away two months apart. Maybe 4 months at most. They stopped taking payments from us and SPS wanted us to modify our loan to catch up with payments. Four years (4 years!!!) later, they held up any decisions by asking for more paperwork, including the time we met with a mediator, they asked for a whole new package at the mediation. At least a dozen applications have been given to them. They have forced us to settle with the in rem and offered relocation money. They have screwed our credit up by continually reporting we aren’t making payments, even though they weren’t accepting them, and screwed our ability to get a conventional loan elsewhere.

SPS treated me as if they were going to make a modification in order for me to keep my home. I believed them. Stupid me-- ended up costing me more money. Even hired one of the so called top foreclosure attorneys in state of Florida! Guess that works for people with lots of money like investors. Stupid me. Wasted the last of my money. Long story short, I lost my home & I am too old to start over. I'm 66 now and cry every single day & then some. It's only been about 3 months. Had to leave my hometown of 42 years. Thanks SPS and my lawyer! Please include me in your prayers.

This company and some of its employees really know how to kick a person when they are down. I went and filled out all required paperwork for a modification in Feb. I was desperately in need of help. They lost my application 3 times and asked for the same thing every month. "Oh looks like we're missing bank statements for blah blah month."Well I've faxed and sign receipt same bank statements 3 times. I asked them why they were so irresponsible about my personal info and they are violating my privacy act by misplacing my personal info like my SSN, phone number, date of birth. The guy (quote) then said to me on the phone, "I turned off the recording device. Why are you really in this position," why did I buy a house I couldn't afford in the first place, I should have known better.

Select Portfolio bought our second mortgage in 2017. They forced placed a flood policy on our home when we already had flood insurance through our first mortgage. I sent them my dec page which continues to be lost. They bought a book of business that they can't manage.

My mortgage was sold to this Credit Collection company. They are NOT a bank or a quality mortgage company. The employees are undereducated, underpaid and full of attitude. Regardless of the question, their answer is typically 'they cant.' They cannot mail anything, they dont do email. THEY USE YOUR COMPLETE SOCIAL SECURITY NUMBER AS THE TEMPORARY PASSWORD!! Putting this highly personal information permanently into the internet to be easily hacked. I continue to be dismayed with the lowering bar of service or quality. As a mortgage company they suck.

We were advised on in June by a letter dated June 14th, 2018 that CitiMortgage transferred our Servicing to this company. We sent a payment on June 25th to the new payment address with all the specifics on loan number etc. in the amount of $1,565.00 which included extra principal. They still haven’t credited this to our account. I have called twice and the personnel is not helpful or friendly. They could care less. They keep telling me to call back to check if received and is due to not being set up when received it... Have been getting the runaround. They advised me they have 60 days to straighten this out and will credit interest accordingly. Based on her attitude, I doubt you can believe them. Never have I talked with a Servicing company and had such apathetic treatment. Can’t believe CitiMortgage transferred our loan to such an unreliable and questionable company.

My friend was too old to take care of her house. She quit claimed it to me, and moved to a retirement community. The deed was recorded November 2011. SPS allowed her son to take out a mortgage on my property January 2013 without my knowledge or consent. Am I obligated to make payments?

My mortgage was sold to SPS in 2004 without my knowledge or consent and I owe more now than when I first bought my home 25 years ago. I think after reading all the reviews we all need collectively sue this company for Predatory lending practices. How can we do this?

Our insurance company sent me a check to cover roof replacement. Select Portfolio Servicing requires their name on the check, so I had to send it to them for endorsement. They stated there was a two day turn around time, and stated that it would be faster if I send them a pre-paid USPS priority envelope. I sent the envelope along with the check. They received the check two days later. I was told two days ago that the check was in the mail returned to me, however, the post office has not received it according to the tracking number. SPS will not return my queries and now I am delayed in getting my roof replaced. It is clear their customer "service" is seriously lacking. They are, in short, liars.

The 1st check we received from the insurance we sent to SPS and then they sent it to a third party company called Insuranceclaimcheck.com. You send all the paperwork to them in order to get any of your money. Now that I have a second insurance check I don't understand why we have to send it to them again just to send it to the third party. This is going to take weeks. I just got my roof put on back in April 2018. Now we are in hurricane season again and we can't even get the inside of the fix.

This company is just absolutely the WORST I've ever dealt with in my 55 years!!! I had a mod with my prior company. Loan sold to another company whom they would never disclose to me. They said they are not offering a modification and I would have to reapply. I've sent in all the paperwork - wait for a response, then they tell me I'm missing something which I already sent.

I have the same problem as some of the other reviewers. It has been almost 9 months and we are still in our loan mod process. No one knows what the left from the right hand. I'll get a call saying they need more bank statements and then they keep requesting for the same bank statement and said one week that it was in underwriting and then the next week they say we need another bank statement. They only ask for 2 recent but they have asked for 4 of mine. While in the mod process they said that they would not do a foreclosure and that it is in status but that there was no date set. Well that was wrong. Just got a foreclosure date even though we are in a mod status. They said, "Oh don't worry. They will prolong as long as it's in a mod status." Also we claimed BK and it said that our debts have been discharged in the BK. We get statements. They say that it is not an attempt to collect a debt. So we are so confused.

I have to be honest, I have read these reviews a couple times and though this process with SPS has been long and drawn out, I thought eventually I would be different and leave a different review. Well, SPS has proven all of you right and me wrong. We received an excellent offer on our home, $13,000 less then what we owe and above what it was appraised at. I also received in a very timely manner, a release of a federal tax lien on the property, which was forwarded to SPS as well. That release has now expired and we are still going back and forth with SPS on changing the HUD-1 to how they want it to read.

I have been trying to do a short sale for a client for almost a year. I'm done. I priced the home where the bank told me to - full price offer in January - they are still reviewing, they need this, they need that... Weekly phone calls to SP Servicing and always something new they need - no one knows what other people are doing on this account. No communication. Today I called, "Oh your client's property is not in short sale anymore - your paperwork is expired." WHO'S FAULT IS THAT??? The incompetence, hatefulness, derogatory statements to me and my client - after 15 years in real estate never have I worked with anyone or any company like this. I am done.

This is simply CRAZY!!! WHY would ANY Homeowner Financing Company put BALLOON PAYMENTS at the end of your Home Loans? Unless, it's to have you pay your mortgage each month and then send you a BALLOON PAYMENT BILL at the end. I bought my home with the primary loan for 30 years and a secondary loan for 15 years. Now that my 15 years is up, they send me a BALLOON PAYMENT BILL for over $15,000 dollars and THEY do NOT refinance. And it appears that EVERY loan they do has a balloon payment in the end. I am a disabled vet on a fixed income. BUYER BEWARE...

Our mortgage was sold to SPS by Chase about 5 yrs ago — we were in process of modifying our loan then — had to start over — fast forward to 2017, still no modification - requesting docs we’d already sent; husband moved out but assured me he’d cont. with mod etc., November 2017 got served w/ notice of foreclosure for 12/5/17 so when I called SPS to ask about options they were rude, asked why we were separated (as if it’s their business) & told me there was nothing I could do to stop foreclosure. Told me they usually give owners 39 days to vacate — never got any correspondence related to when I had to be out. Sat on my porch that morning while they auctioned it off — seemed to jeer & laugh at me too.

They would not work with me at all! My husband lost his job, he made 75% of our income. They claimed we didn't qualify. They offered to DOUBLE my payment!! They also refused to sign insurance check for hail damage. The check was for 7 thousand. That was only the first half, the insurance company would pay the second half when we showed a work order. SPS told me I had to pay out of pocket, prove to them the work was done, then they would sign the check. The insurance company sent two more checks after those expired. Same result. So they were complicit in my home falling further into disrepair.

A couple of months ago my mortgage company sent us a letter telling us our account was going to be handled by a company called SPS select portfolio servicing. What they did not tell us is that SPS is a collection agency. SPS did not identify themselves as this type of company either. In effect this makes it next to impossible to refinance your mortgage.

Working to sell the property with a short sale with SPS is next to impossible. I'm losing sale opportunities because they keep "reviewing" the documents, and then telling us (realtor, and myself) that they are incomplete, been over 2 months and now we are waiting 30 more days while SPS reviews offer. We've done everything they asked us to. I'm at the end of my rope. I feel like they are trying to sabotage this sale.

This company will not work with the homeowner, and everything they do, is to benefit them only. They have received money from the feds to assist families having a difficult time financially, and they did not hold up their end of the deal. Look at the rating and customer feedback, that says it all. Time for a class action lawsuit.

Flood Insurance-? Why wouldn’t you send **certified mail** or call me over such an important issue? You can sure give us a phone call (or 12) when we are late on a payment. Prior to the 2013 FEMA changes… We were in zone AE which is considered- “extremely high risk”. FEMA then decides to change the map to accommodate the Grant Road Construction Project, and backs up the NEW flood line to my neighbors' property across the street. So I go from a “extreme flood risk” to “minimal flood risk?” Overnight? Did SPS bother looking at the new map? If you would have told us about it we could have done some investigating. I wouldn’t have taken that chance by not renewing our flood insurance. Especially with a PRIOR FLOOD CLAIM on record! Do you trust the government?

I'm finding more and more people like me, when facing SPS Portfolio Servicing. They have the worst customer service for a financial institution that I have ever seen! Antiquated computer systems are to MAKE SURE that you have the most difficult time with any of their systems! It takes them 14 days to process an online payment, just to find out that the bank account was in error. I mean, this is a simple mistake that most websites can find within 5 minutes of running the data. However, SPS uses tactics like these to make sure that you are late on your payment so they can assess fees. They make sure that the blame is solely on the customers. The same customers who are using their services, reluctantly I might add. This company has so many bad reviews, it is AMAZING how the government has not stepped in to help with their hard-working citizens. These types of companies exist only to make people's lives worse and try to scam you into default and paying extra fees.

Let's see. No one can help with problem from one issues to another... THE WORST OF THE WORST, Hurry up and wait. Very unhappy. 1.5 years holding for a claim check. Lots and lots of hold time and a TON of different customer service rep that most DON'T TALK English.

I had multiple offers on my short sale for my home, each offer was declined due to SPS. Finally, one the home went to foreclosure and even leading up to the auction, I called them every day encouraging them to accept the last offer. They stated that the offer was under review, but would take 10 days to complete, which was after the auction date that was set. One of the offers that fell through is now suing me because they did not get the house and we would not sign a cancellation notice that would allow them to come back for damages. Well they are still suing and all because of SPS. Wish I could give something less than one star.

When I bought my home 15 years ago, my monthly mortgage payment was $900. The mortgage has been sold to a different company about 3 times since then. It is now with SPS Mortgage. My payment has now gone up to $1324 per month with each increase claiming to be due to an "escrow shortage." I do not believe that can possibly be true. None of my neighbors have had their mortgages increase this much. It seems to be gouging to me.

I was lied to and misled, while trying to satisfy them with requested paperwork, critical time was passing by while they were lying about working to modify my loan, only to find out they had no intention on approving me.

I was approved for a loan modification in 2013 with Chase Bank. After making two trial offer payments they transferred my loan to SPS. I made my 3rd payment with SPS (on time mind you) and NEVER received final docs to sign. SPS claims they sent the docs to the address they had on file from Chase. I spoke with Chase Executive Offices and they are HOT! The liaison between the two companies is getting involved because I have been fighting like hell to save this property for the past 4 years!

Chase was my Mortgage lender and suddenly I get notified that these guys are handling it. When you call they have a recording that this is an attempt to collect a debt bla bla bla. Very rude in my opinion. I know I have a mortgage payment due and actually paid extra on the principal last month. Even though it was the first month they handled it and I had to find out how to pay. I know (from SPS and Chase that during the transition you have 60 days before they can report you as being late.) I went out of my way to MAKE SURE that it was paid on time (within the 15 day grace period that all mortgage lenders are required to give) and they didn't post it till day 16 BS~~~.

We were behind on our mortgage due to both my husband and I becoming disabled and not being able to work with months of each other. We had major damage for our house from a very bad wind storm and the insurance company sent SPS the check. Because our insurance is escrowed. After getting the estimates the appraiser the adjuster coming and getting all the numbers everything was approved and you trust company sent the SPS the check then they decide when it’s time To release the funds to the contractor. They decided they were going to release the funds until the account was current status.

My Mortgage was sold to Select Portfolio Servicing from HSBC about a 18 months ago. Ever since Hurricane Harvey happened last year, I have had problems with this company. I was offered forbearance for 3 months, however I did not take advantage of this because of a balloon payment. I only missed the month of September due to out of pocket expenses I had to pay that the Insurance Company did not pay, not enough money to cover all repairs. I HAVE PAYMENT ARRANGEMENTS FOR THE MONTH THAT I MISSED. I am still being harassed and sent letters every month. Communicating with these people is terrible. These people are heartless. No respect for Seniors.

SPS has been nothing but a nightmare from their first contact until now 02/20/2018. No one there has any answers to problems, it's just one big run-a-round when dealing with them. I have been trying for 11 years!!! To get the right answers and now that I was forced in bankruptcy because they (SPS) foreclosed on a fraudulent and predatory loan I am now going to have to go to a more legal route. They (SPS) just do NOT UNDERSTAND what I am asking or saying. If anyone is still with this company... Get out now or sue them now!!! Protect your house, because they will take it. They manage poorly written loans that they knew were going to go bad and that they would take action on. My fight against them is NOT OVER! Good luck to all involved with these scammers!

I have no idea who owns or works for this company but they are the worst mortgage company that I have ever dealt with. Every time I contact them all I get is a runaround. I'm behind on my mortgage payments and SPS said to contact their law firm. I contacted the law firm and they said to contact SPS. Now one of my sons, who has a learning disability, was handed warrants regarding my mortgage! I'm not sure what to do next but I will do something. THEY ARE THE WORST!!!

Currently working on a short sale with this company. They never give the same information twice. After issuance of a short sale approval letter, they came back asking the owner for a cash contribution of $2500.00 stating the PMI company required it, but here is the catch; there is no PMI company. There is absolutely no part of the monthly payment being applied to a PMI company, hmmm... and when I asked for this information to be provided in writing; it was explained to me that they don't issue this in writing. They need to be investigated, and I will make it my life's work to expose them for what they are and that is FRAUDS, oh, and the icing on the cake; they will offer the owner to sign a promissory note of $4896.00 to be paid over the course of 3 years @ $135.00 per month. This is nearly 50% interest? This is totally unscrupulous!

Six years ago, I tried to re-structure my mortgage which was owned by Select Portfolio. It was a year's worth of being stalled, having to re-submit paperwork, and redundant phone calls. I never got consistent answers from any of the staff I spoke to. We wound up losing our home and filing bankruptcy because of this company and its fraud. Steer clear, everyone, if you value your home. Zero stars if the survey would allow it.

This horror of a sorry excuse for a collection company posing as a mortgage company became the service of my loan after a divorce. The original loan servicer was Suntrust Mortgage. This fiasco started in 3/2010, once my husband refused to help pay a loan that was in his name also, this predatory company stepped in like the Anti-Christ. I have had my house on the chopping block 3 times and fought them in bankruptcy with the promise of a modification. I have killed more trees and played the SPS run-around lost the papers game more times than I can count in 8 years.

Select Portfolio still continues to call and harass us every day and writing threatening letters and harassing my 76 year old mother who is under the doctor's care and Select Portfolio has almost caused her to have a heart attack. Our house was paid off in February 3, of 2009 and we do have the proof, somebody in that company took a mortgage out in our name and we just recently found this out. Is there someone that can help us with this? We want this stopped. It is nerve-wracking.

They posted my payment (loan) even though it was redirected to a different P.O. Box. I Contacted them this morning and everything is current. But I'm going to stay on top of this for a while... Thanks for your help. I'll keep you updated.

Chase sold my loan to Select Portfolio Servicing, Inc. in 2014. Ever since then I have been having problems with my mortgage. They are a company out of Utah whom I am not sure if they know California mortgage laws. They are very rude when they talk to you on the phone. Once they even hung up on me because the manager said they were closing and his reps were tired. When they took over my loan I was paying my flood insurance on my own, 2015 I received my paid declaration page from my insurance carrier. I called them and asked who paid my insurance. They replied, "SPS did." I then called SPS mortgage and asked them why did they pay my flood insurance. They stated the laws in Calfornia requires them to pay my flood insurance from my escrow account even though paying it shorten my escrow balance.

My mortgage was sold to Select Portfolio Servicing last June by Bank of America without my knowledge. Hurricane Irma hit Florida in September 2017. My house was damaged inside & out. Water came in from the windows & floor, roof was damaged. My pool screen & air conditioner unit was totally destroy. I have damaged inside my garage, master bedroom & guest-room water was coming from the roof. I had to hire a water restoration company to remove the walls, carpet, ceiling. My insurance company adjuster came out, saw everything, did his part. Checks were send to me with my name & this TERRIBLE company name (Select Portfolio Servicing). I was told to go ahead pay for new air conditioner unit since I live in Florida & it was VERY HOT! I paid with a credit card. A lien was placed on my house by the water restoration for not getting pay. I had to pay them with my own money plus my credit card interest is building up.

Even though they obtained a summary judgement of foreclosure in May 2016, SPS refuses to close my account or advise the credit bureau that I no longer owe them anything. The property is a condo in DuPage County, Illinois. I have not lived in the property or paid on the mortgage for 2-3 years.

Select Portfolio... saved our home. We were packing up boxes. They lowered our payment 200$. We have never had one misunderstanding with them. Recently we received a check from them... because our escrow was over. They have always been polite and helpful.

In 2004 I took out an equity line of credit loan on my house. The original loan was sold to HSBC and just recently to Select Portfolio Servicing. I wasn’t very fond of HSBC but now I am very displeased with Select!! They now claim that I have an ARM but for the past 18 years I have paid an interest rate of 8.25 %. My rate now is going up by the month! None of what I paid for the past 18 years has gone to the principal! It’s like I’m being held hostage!! I want to get out from under this! Anyone have any suggestions?

First I received a letter stating the account had been charged off, a week later a letter stating it wasn't. Secondly, I went to apply for a modification and when I checked the status, a modification program had already been completed a week earlier, though I never initiated and never agreed to. Had I not gone back in to check on my status, I would have never known there was a modification plan in place. When I called the rep told me this must have been in place with the previous servicer (though I have no recollection) and I was lucky to have it. Only a guess on his part and he could not tell me why the charge off status to not charged off was a mistake, just that it was. It all smells fishy.

Every month SPS charges $150 for "other fees". The explanation of other fees is nebulous. In fact, other fees are unexplained... other than an obvious answer consisting of "other fees are other fees we paid." They don't tell you what those fees are. I don't have an other fee debt. The other fee is nothing more than corrupt workers or managers banking $150 a month from me and probably 10,000 other people. I am grateful to have saved my property through a HARP. It was problematic because they refused to accept payments.

My family's house was damaged by Hurricane Irma. Once we finally received the insurance money we had to send it to our mortgage company Select Portfolio Services (SPS). It has been over a month since SPS deposited our check into their account and we are still fighting with them to get the money sent back to us so we can continue repairs on our house. I have spoke to someone at this company almost every day and each time I've been told a different story. This company is holding money that is owed to us and they are using our money for their gain. How can this be happening???

This company truly needs to be investigated. I just completed a very lengthy process for a home modification program. I was finally approved after 12 months. My loan is now approximately $250 more per month, they jacked up the interest rate and increased the length of the loan. Horrible to say the least. Not sure what to do at this point. Starting to really not care if I lose this property. They suck for sure.

This PATHETIC company just started servicing my loan. Worst customer service!!!! Charges online fees like mad for making my payments. Their offices are here in my state and wont accept payments. They want me to mail the payment to avoid the online fees but I'm not a fool. I know the daily interest would be more!! I think it's bull that companies make money off customers this way!!!

I was flooded by Harvey. My flood insurance company sent a check to me and needed to be signed by my mortgage company which is SPS. They told me that they hold the money and monitor the claim. Each time I got a contract I would have to pay the contractor 25% out of my pocket then request it from SPS. I submitted my adjuster's report and they declined it for no reason. I submitted paid receipts for my AC and was told it would not be approved. They are holding on to MY claim money from MY insurance company and won't release funds!

I feel I was discriminated as a widowed ** by SPS. I tried SEVERAL recommended PROGRAMS to maintain my home after the death of my husband, Mat ** in 2013. However, near the completion of each program I was required to submit extra additional information, in which I did comply (to NO avail) MY Account Number (**)... As a result of many attempts I had no choice but to leave the property. The process has lasted for several years. I am currently in partial ownership/foreclosure of the stated property. I have experienced many ailments during this process, and still do not know my status regarding ownership… Your attention to this matter is greatly appreciated and needed. Thank you...

A couple of months ago my current mortgage servicer, Seterus, sent a letter saying that I was going to a new mortgage servicer, Select Portfolio Servicing. I wasn't too alarmed but watchful. I did my homework on this company. Horrible reviews! I am a on the HAMP program (final increase of interest next month so increase in payment) and things have turned around for the better, for me, or so I thought. I was prepared for the final increase in payment. In 2 month’s time SPS did an escrow analysis and wants to collect an additional 1,871.00 or an additional 77.00 per month. No one on the phone in customer service can help you with the reason why nor can they connect you to anyone who can. They have to put in requests if you want information and can only check the fax or by mail boxes to get it.

SPS become the servicing company for my mortgage. My note was 30 year fixed with no impound account as I paid my property taxes separate from my mortgage. SPS took it upon themselves to pay my property taxes without informing me. When I want to pay my property taxes I was told that my mortgage company already paid them. SPS then refused to credit my mortgage payments accordingly and said that I was short because they allocated my Mortgage payment towards "my short impound account".

My experience began when I bought furniture from a local shop and financed the purchase. Even though my down payment was taken on the first day and the contract clearly said purchase, I was informed my purchase was changed to a lease and I was now paying approx. 100% interest rate. When I refused to pay the high rate I began getting 50 to 100 calls a day by the finance company called Bristol Cohen and Select Portfolio Servicing. Approx 2 months later Select Portfolio Servicing took over my mortgage servicing from HSBC BENEFICIAL. Again 50 to 100 calls began every day.

My mortgage is in the final year. We were on auto pay bi-monthly. This company claimed I would have to do nothing, and that the mortgage would continue as it had been with HSBC. They lied. I got a statement showing that my interest, which was about 1/10 of my payment, is now the majority of my payment, with very little to go toward principal! They won't let me pay bi-monthly, as I had been doing. They won't take a payment until mid 2018, as we're paid a year in advance. Pamela told me I would experience no changes, then the next woman told me the complete opposite. Anyone starting a Class Action Suit, please contact me.

I've read each of these complaints, only because I also had been told by my mortgage bank, New York Community bank, that they sold my loan to this company. SPS. Researching SPS I see that it is NOT a bank or a financial institution. It is a boiler room collection agency. I also looked at the BBB website and found many complaints, noting that SPS is NOT BBB-accredited. It's hard to believe anyone would want to be part of a predatory company.

We had a mortgage with them. Thankfully we were able to refinance with another company. When calling them about our payoff amount at that point the lady told us that we would receive our escrow overage within a week after the mortgage has been paid off. After calling several times I had received several answers on when we should receive this payment. We now have to wait for a full 30 days to received. This is ridiculous, after being told that I would receive it in one week. I talked to a supervisor today and he didn't seem concerned about it. Go figure not his money. I wonder if we receive the interest of them holding our money?

This is small potatoes in comparison to some of the horror stories I've seen on this thread. Nationstar out of TX sold my mortgage to SPS. They called me to inform me of the change and I hung up thinking it was a sales call. They said that they also send me letters. Why would I open a letter from a company I didn't know? I can take fault for not receiving their notifications, but their methods are archaic. 60 days late, 100 points off my credit and they won't retract their credit claim. Why??? Why are they trying to hurt me? They should be required to accept a CONFIRMATION THAT I'M AWARE THAT I AM TO PAY THEM FOR MY MORTGAGE BEFORE CLAIMING 60 DAYS LATE!!!

I had a loan transferred to them and during the Oroville dam we were evacuated I called to make my payment they offered FEMA. We didn't know we accepted. FEMA never offered an individual relief. I started making payments immediately. We weren't behave behind in payments. They deferred moved $ to the bank. I continued to make payments. Never been late for 6 months. They have repeatedly reporting me late for my brhsbin forbearance no payment due? They cook their books to what they want. They moved a payment from month to month and they report to hurt you.

My sister passed on in 11/16. She was a single woman living in Texas in a single family home. Her mortgage as we thought was with Chase Bank. After her passing, we sent all the documentation, Death Certificates and other requested info (contact, mailing address) as requested by Chase. We informed them that we were in the process of prorating the estate and would provide them further information on that it occurred.

I have been reading other reviews and can see I am far from the only one experiencing problems with this predatory company. From the very beginning and actually before they had my loan there was a problem. I made my last payment to Wells Fargo in Dec. as I was supposed to. I made it on time (I have records to backup everything I am saying) and yet I was assessed a late fee by SPS. They didn't even have my loan yet and assessed a late charge! And they did this several other times when even their own paperwork showed I paid on time.

HSBC sold us to these crooks. My son has been in the hospital twice, since March 2017. This last time to get his toe amputated, he is on a medical leave from a good job. Now we are getting short sell & lien transfer papers from them, at least 3 a week. These people do not want to work with us, they want our home. We've had it almost 13 years no problems till now. Please, any one know what we can do, though after reading these reviews I guess it's all a lost cause.

Updated on 02/11/2020: I’ve been living in a camper since my home burned 3 years ago, while SPS holds my $50,000.00 (from my homeowners fire damage proceeds) in escrow! Now today, I hear for the first time that the mobile home I paid $5,000.00 down on after my double wide burned is not acceptable & neither is the receipt! I have told them 100+ times that I live alone now & do not want or need a 5 Br. 3 bath home but they’re saying I have to, as that was the size that burned! My land value is more than enough to stand for the remaining balance of the mortgage, even without a home on it! WTF??? Are these people communist or what? How can they tell me what kind of home I will live in??? Three years of their lies is just about all I can stand! They are the absolute worst mortgage servicing company!!! I need my money!!!

This my loan was transferred to this damn sorry company and they charges fees to make an online payment. It’s a damn shame to have to be charged to make a payment. You will have to mail the payment to prevent from paying excessive fees. I will do my damn best to get rid of I this company. EVERYBODY PLEASE RUN. Stay away from companies that charges to make payments.

My husband lost his job and unfortunately passed away at the end of the year. I applied for a Remod and had been on HAMP for 5 years. Even though my numbers showed I should have qualified for a new payment and for HAMP 2 they denied it and have me a repayment plan that is 62% of my income. That is their fair repayment. They are very difficult and often having had to fight in prior years due to unemployment for them to listen or work with us. This time they stated it's because of having been in a HAMP program and not meeting it they don't plan on offering any other and now the program has ended. They know the market is going up and so they are harder to work with than ever. Sad for my kids mostly as they feel they just keep losing things.

In August 2016 the remaining $19K mortgage on a ~$300,000 balance was transferred to SPS. It was always paid on time, but had been part of a consolidation in which Chase should have ceased charging PMI as the loan to value was very small. I proactively called Chase to alert them of the problem, but they having sold my account to SPS, told me to call them. I called SPS in August and again in September in advance of being billed and was assured by Melinda (?) that I was not being charged PMI by them, but would submit an inquiry to Chase about the previous charges. The PMI charge and desire to pay on time were the sole reasons behind my call.

This company sucks. I am attempting to obtain a payoff to close out my loan. I have made several requests over several days and still no results. Seriously? This is 2017... how complicated is the process. My suggestion is to stay as far away as possible from this company.

My primary mortgage was transferred to SPS from Ocwen about 1.5 years ago. Due to temporary financial difficulties, I got a little behind on my mortgage (60 days late). I am a working father of four and my wife stays home with the children and we had several unexpected medical bills come up. We didn't qualify for any hardships and instead were instructed to go into a "simple" 6-month loan modification process to catch up on our payments.

SPS Inc purchased my account from HSBC. Their paperwork indicated that nothing would change. That was a lie. They changed my payment dates, amounts, and they took almost 2 months to catch-up my ACH payments, while charging me interest. I had to make multiple phone calls and requests to get it fixed. They kept trying to round off my extra payment amounts and change my due dates. Thereby, knocking me off my fixed budget. I had major overdraft issues. Later, I tried to pay off my deferred principle (balloon payment) and they refused to apply it toward my deferred principle. They told me that is not their policy.

I know that writing this report is futile as SPS could care less about anyone. Reading even one or two of these reviews will let you know that. We have talked to several attorneys and they told us that they have worked with SPS and they want to push homeowners into foreclosure. According to my attorney, they buy upside down mortgages from banks. They push the owners over the edge by increasing escrow rates and interest rates. They refuse all attempts at short sale, deed in lieu or help for the homeowner and push until the owner has no other direction to go but foreclosure. Since they buy mortgages that are upside down and distressed to begin with, they blame it on irresponsible consumers.

I had a equity loan with Beneficial and was given to Select Portfolio. To my surprise my 15 year balance was changed to 30 years and increased rate 5.25 to 5.45 and the amount to be paid to Select over 30 years paying $130 each month in interest and $39 to principal vs $109 in interest and $140 to principal. This is **. I will pay it off and Select can find some other sucker.

I had been receiving information from SPS pertaining to the possibility qualifying for a loan modification. After losing my job I was being proactive in contacting SPS to inquire on the modification. While speaking to a representative by the named of Myra. She then informed me that account indicates one (1) month behind in payment. I asked which month, and she stated January 2017. I advised the representative that was false and went on to tell her that I had not missed a payment and could provide proof.

My original loan was also sold to SPS for reasons unknown, and the nightmare begins. First, I have never escrowed, always paid my own property taxes for the past 25 yrs, but when I went to pay last year, I was told that SPS paid them. And of course, now they sent me a letter telling me my house payment was going up $700/month to create a escrow account and to pay back what they had paid. I didn't ask them to pay my taxes, and I was never notified that they had intended to pay my taxes, so now I am in the process of contacting my county tax officer to make sure this doesn't happen again this year, and I told SPS that in no shape or form will I be escrowing with them.

Our mortgage was sold by HFC to SPS July 1, 2016. At that time our HFC statements reflected deferred interest of $11,771 from when we had been behind. When I contacted SPS in July via phone the audio recording told me the amount due and when; but when I talked to a person he was so "nice" and told me I didn't have to make payments for 60 days. I did make payments anyway. Fortunately our situation had turned around, we had equity and were able to qualify for a new loan which closed in December. If I had not made the payments every month we would not have been able to qualify for a new loan as you need 12 months of one time payments to get a new mortgage - so glad I didn't listen to the "nice" guy at SPS.

Worst servicing company in the world. Had a short sale I could not save before the sale date cause it's been 3 months. They did the BPO months ago. We got second lien approval in 2 days all the while the BPO came in at the purchase price and they would not send us an approval letter. Excuses all the time we called them. You could never speak about the deal with the same person. There must be an ulterior motive why not to work with homeowners even though us tax payers bailed them out years ago.

Our mortgage was sold to this crappy company by HSBC. Like everyone else here it's been nothing but a nightmare from the start. We were ahead by 8 months with HSBC. This company will not apply that to the printable note will they move up my date so I can start paying now instead of in 8 months. They also in the meantime have sent us a bill for 12000. Due when our payments are due in 8 months. I have spent at least 10 hours on the phone and still have not made any progress. They tell me they can start the payments next month. They have now eaten up 3 months of what we were ahead and say it's going to be another month. Stay away if you can. They SUCK...

In 2005 we got a Home Mortgage Equity LOAN, not equity line, originating with HSBC Mortgage. At that time and with our poor credit we had to go with a high fixed 12.25 Apr interest. We signed up for a 15-year loan, that's supposed to be completed in 2020. After that we put our heads down and just kept it paid. My wife has been paying this loan online, for a $15.00 "convenience fee" for 11 1/2 years. Recently HSBC sold (?) our loan to SPS. Today I received the first statement by mail from Select Portfolio Servicing this afternoon and was floored when the figures were computed. In 2005 we took out a $25,000 loan with 12.25% Apr interest rate, and as of today we owe, according to SPS, $24,016!! We haven't missed any payments and have paid on time. According to the statement, the payment due is $261.97 a month with $26.35 going to principal and $235.62 STILL going to interest.

I had a mortgage with HFC for 17 years. They sold it to SPS. I called them to make certain that my auto payments would continue. Response was they can't because I'm 3 months ahead on my payments. They could start auto payments in 3 months. Then 2 days later I get a letter stating I need to send $2,851.00 by 8/24/17. I call the company and ask if I'm 3 months ahead and they can't do auto payments can I now owe $2,851.00. Answer was that it is interest. I think I'm getting set-up by these people like all the other posts.

We bought our home through Mortgage Lenders Network before they went bankrupt in 2007. Lehman Brothers issued fictitious securitization of $911M, then went bankrupt. Countrywide, BOA, and SPS (since 2012) have all represented themselves as servicers, without valid documentation. One outfit took our title work, rented the house to make payments, disappeared for a while, and is now in jail in Georgia for five to seven years. They get out soon. With so many reports on SPS, we have decided to post our legal issues on our site at ** for sharing to other people with similar issues. Our litigation continues with SPS, both for our own issues and those of our class.

Predatory company (needs to be investigated). I had a loan with Wells Fargo. They sold my loan with no notice to SPS. My loan amount has now increased by $4000.00. I had been paying principal and interest to Wells Fargo for the past 10 years. Now SPS is stealing the principal payments and applying them to a bogus escrow amount. They can't provide proof or paperwork from Wells Fargo on any of this but every year taking my principal amounts and saying that is paying the escrow I never paid.

CitiMortgage sold our mortgage to SPS starting 2/1/17. We mailed our February payment and March payment to SPS. Only had them for 2 months and got a foreclosure letter. After calling SPS a total so of 16 times we were told that they see where we made the payments but the payments were being held on the side (these 2 checks cleared our bank) and that they were waiting for information from CitiMortgage. Called CitiMortgage to find out why they hadn't sent the January payment records to SPS and was told that they did send it, spent exactly 2 1/2 hours on the phone with SPS last night getting a runaround. Got one person who I could actually understand, seemed nice, put me on hold to check something and got disconnected. This company needs to be investigated. If anyone starts a class action against them count me in. This company has caused me more stress than I can stand. Stay away far away from this company.

We were in bankruptcy chapter 13, never missed a mortgage, payment, then Beneficial sold our mortgage to SPS. The fun begins. With my wife retiring and me drawing disability, we decided to try for a loan modification. As they all said before they kept losing the papers or saying the fax was not working in some way, around 2 months I said, "Screw it," and decided I was walking away from this house. Somehow I became 1 1/2 month behind on the house. They then went into foreclosure mode. I begin to have weird folks taking pictures of the house, strange people driving by telling me my house was about to be auctioned off.

I have been trying since March 20-2017 to get SPS to return money that was sent to them in error. No one seems to know how, the bank says it was SPS and SPS says it was the bank. Anyway as soon as I seen that it had been taken from my account and without my permission, I called I have talked to 22 different agents as of today and everyone has said the same thing that they are escalating the process so the money will be returned within 72 hours. That is a crock. No one has done anything and we are in week three. The first 4 times I believed them. I have faxed all the documents that they requested along with my contact number but I have never been contacted, not once. Today I ask what escalating means and was told that it just means it was sent to the supervision in the cashier department. This is the worst excuse for a company that I have ever had to deal with.

My realtor send in an offer on our house on August 16, 2016. As of today we still have not heard if the Short Sale has gone through. This company is nothing but a fraud as they acquired our loan from Chase and for the last 4 years we have paid nothing but interest on our loan, nothing towards the principal. They ask every time to record my phone calls which I do agree to, because I can't imagine any company would was to be known for taking 7 months to finalize a short sale. The offer made on the house was exactly what it was appraised at. Thank the good lord that the buyer has stuck with us through these 7 months.

After looking at many reviews, I see that they are not paying people's taxes? They had my property as well, in which I lost to foreclosure! I see this company everywhere, even when I look at homes that are bank owned. I'll see a sheet of paper on the counter, with a date and their name, "Select Portfolio Services". When I look at property taxes to see if they are paid up to date, who do I see? For years prior and then I see another company take over paying the taxes. Looks shady to me. DON'T LET THESE BANKS WIN!

I was going to write a review much like all the rest on here about how this company has been screwing us around. Telling everyone about how we have been in our home 22 years and my health is failing and my work hours have been cut and we got behind. How they continuously mess the Modification paperwork up and they send people out to take pictures of our home and they call and harass us. But We all know this so I am not going to do that. WHAT I WANT TO KNOW, HOW DO WE START A CLASS ACTION LAWSUIT AGAINST THESE PREDATORS? Someone surely knows something about how we get started. What they do can't be legal! Is there no way to stop these animals?

The interest paid to SPS as reported on their IRS Form 1098 is approximately $11,000 more than it was last year. The total interest paid according to Select Portfolio's on Form 1098 is actually more than the total amount of mortgage payments for 2016. The company rep had no explanation for the matter. I am reluctant to File my 2016 Income Tax Returns as a result.

My mortgage is currently being serviced by SPS, and has been since 2010. After seeing a late night TV advertisement for Homecomings Financial, I contacted them for help getting a loan mod. I hired them, but before finding out they were frauds, they scammed me out of several months worth of house payments. Before this happened my mortgage was always in good standing with Chase.

We have been pelted non-stop from different people calling on SPS behalf. We were told we were given a RELATIONSHIP MANAGER that we are supposed to correspond with for our account. Well lo and behold that MANAGER finally called us today not once but twice. The second call the individual identified themselves. Now we will respond to that call. We have several different payments from several different people. We are paying what they told us to as a trial plan. We were told if we made all our payments as scheduled we would continue at that payment from the trail period on. WE have enough mail from them to start up a branch for the USPS. We will give as necessary to this review.

I had Beneficial. They sold it to this company they said was gonna help and get assistance to keep my home but puts my home in the market behind my back. Total ripoff. I'm losing my home in 30 days for a foreclosure and barely receiving a letter of the foreclosure after they told me I wasn't losing my home on the phone.

My loan was sold to Select Portfolio and several people from there told me that they would help us to keep our home. We applied for a modification in order for us to be able to pay the loan because we are on disability and they denied us the modification. My husband and I both are disabled and can't move anywhere and they are pushing us out of our home. After we had filed bankruptcy and we've found that we didn't have to pay the loan now they are trying to collect from us but they won't help us after they said they would. Don't trust SPS.

I received my 1098 in late January and noticed immediately that Box 1 Mortgage Interest Received from Borrower (me) was materially overstated - almost double what it should be. I track my amortization schedule every month, so I have a good idea what the amount of interest paid during a year is. I called Customer Service twice and they were absolutely no help at all - even saying the difference is due to a loan mod - which I don't even have. Have now escalated to the Ombudsman level and again two phone calls within the past two weeks and still not resolved. They are claiming their system changed this year, so I would offer advice to all to double check Box 1 before filing your Tax Return.

In July of 2016 our mortgage was transferred to SPS Servicing from HSBC for servicing of our mortgage. At that time our balance was $171,000. Now by some set of circumstances we owe $184,000. Something about principal that HSBC added back on. WHAT? We also had an ARM. Our interest rate immediately went up, without even a letter from the company until after. I called and they said that it went up because we had an adjustable rate and the Libor went up and it was our 6 month interest change.

Rude people, holding back late fees that are paid with regular mortgage instead of applying to mortgage payment. Trying to tell me I am behind 2 months when I am only 35 days behind. SPS is holding Unapplied funds totaling a month's mortgage payment instead of applying it to account! Telling me "There is a hierarchy of Payment. We can not apply this money until it equals a FULL Payment!" WRONG Late Fees get applied to the Monthly amount not held on the side putting the person making payments further behind the eight ball. My mortgage was "sold?" to them from OCWEN, who acquired it from Chase, by the way was fined 4 billion for Unfair Lending Practices. I wonder if SPS holds my Paper, if not Legally I should not have to pay them So long as I pay the Original LienHolder, CHASE BANK!

Like many, my mortgage loan was sold to SPS, and it has been one nightmare after another. I sent in paperwork for a loan modification in November 2016. I did not hear from anyone and when I called, they said there was one page they could not read. No one called me and informed me. One representative said someone did call. I told them my cell phone logs every call and no one from SPS called me. I question their integrity. I was not approved for the loan modification. Unfortunately I have an ARM, and the interest rate went up. A SPS representative called me twice a month to inform me of the increase in interest and each time told me if I have difficulty in making the payments, I can apply for a loan modification. I could not believe my ears! I told them I had and I was not approved.

We have had a good experience with Select Portfolio. We fell behind in our payments since I had to stop working to care for my elderly mother. Our home was in the first steps of foreclosure. We applied for a modification and while I will say it was not an easy process, we did all that we were asked and it all worked out very well. We saved the home and have a payment we not only can afford but we couldn't live anywhere for less payments wise and we were able to stay in our home. I am thankful for all that was worked out here. Our relationship manager was always in touch with me and always pleasant. I would have to give 5 stars here. I am sorry to read all the other bad reviews, but we had a very good experience with this company.

We were threatened with foreclosure in 2012. Filed bankruptcy in 2/2013. Bankruptcy was finished in 12/2016. Now I January threatened with foreclosure again. Company says behind on 6 months. Untrue. Illegal paperwork filed with county clerk's office in 2015 for corporate assignment of benefits. This company needs to be closed for their illegal foreclosure and downright stealing of people's hard earned money. They are not a bank or Mortgage company. They are just a servicer. Downright underhanded.

Has anyone had any success with legal action against SPS? I for one would be open to a class action law suit, I just cannot understand how these people are able to get away with these tactics. Living through the nightmare I read in the majority of these posts, it feels as if I had written them myself --- years of frustration, stress and worries compounded by a pyramid corporation built on a steady base of fraud. A suggestion for ConsumerAffairs, there should be an option which allows you to rate these people by giving them no "stars" at all.

A few months ago my mortgage was sold to this outfit from Roundpoint Servicing. I received notification from both companies that no conditions would change. Roundpoint did not charge me to make online payments. This month I elected to pay online rather than by check. Surprise surprise. 15 Bucks unless I set up automatic withdraw. I'm glad I got on this site. I have read the reviews and will not set up an auto withdraw. Bad actors.

Always short on my escrow every year, what is going on with the money. It shows up to date on the bills then I get a bill that says short. Trying to find out why this is possible, can't get no answers from them.

I could go and write a very long horrible experience with SPS, but it says the same as everybody else's reviews. They keep trying to foreclose stating I didn't get them all paperwork when I have email confirmations for everything I've sent them, you never get to talk to the same person and each rep tells you something different or they say I don't know why the rep said that but it's wrong you need to do this, and so on, I have gotten them everything they have requested months ago but they keep slapping me with foreclosure dates when they have everything.

I sent a FEMA flood insurance check to Select Portfolio on a mortgage loan I paid off before the flood happen in August 2016. First they said they couldn't endorse the check because the loan was paid off and they were mailing the check back. After a month they said they couldn't locate check only to learn they had deposited it in their account. Now, they are saying because they did a short sale on the loan they have the right to keep the funds on my home that needs fixing. They have lied and lied so much about sending documents to prove this money came from FEMA only for them to still change their minds again and again after they have said they would release the money to me. I need help with this. Anyone. I need my home fixed. I am sick cannot work. This is why I asked for a short sale in the first place. Please help asap.

SPS took over servicing our mortgage account from another company. Their representative told us we qualified for a loan modification. "Submit the application and required documentation, and you should have an answer in 30 days." Well it's close to 90 days since I completed the application, and my application has been closed three times from "incomplete information and inactivity." I have been told by a "relationship manager" which is actually whatever random person happens to answer the phone, that all my information was complete and it was forwarded to underwriting.

After 16 years of being in my home my home loan was transferred to this company and it has been a nightmare since. I was attempted to reduce my mortgage rate. I have sent in numerous forms that the company has requested, and some way the company loses them or they did not receive them. When sending the forms I cc myself and there is not an issue in retrieving them. I have been dealing with since September 2016. I am getting so frustrated with the people at this company. After 16 plus years in my home I will not allow this company to take my home. All I have gotten is the run around with staff and supervisors. I will file a complaint with the BBB and with looking into seeking legal actions. As soon as I can I will be transferring my loan. Lies and the running around is all you will get from this company.

Well, I just reported our whole story to 7 On Your Side News Station regarding our house that they just started back up with the foreclosure. Plus with the 4 consecutive years of medical emergencies on both of us plus with Lynn being a disabled 77 yr old that served his 4 yrs in the army. Now they want Lynn in therapy everyday at a rehab hospital with me since I'm the spouse of 40 yrs. I contacted the company that will get me certified to start this right away and the pay is up to $15.00 hr plus the data entry at night job. If Lynn improves back to as well as he was after the first stroke I can get a regular job again in maybe 6 months. The info from our mortgage company was just showing how much we could make possible on an as is short sale! Guess if they have it their way we will be a 60 yrs old and a 77 yr old disabled homeless. The more stress Lynn is feeling from me is not helping. That's why I cry at night... Big Prayers Please. God Bless.

I spoke with someone in customer service who said the above documents were not received. The realtor indicates they were faxed. Therefore, I am sending them via email and the realtor is included on this email. A customer service rep at SPS told me that we had a year to sell through a Short Sale so I contacted a realtor. He said after the short sale I would receive $10K. I secured a realtor. Now she has a person who has expressed interest in the property and a foreclosure is again in progress.

I have been trying to resolve a tax issue with Select Portfolio Servicing for months. From day one there has been no proactive communication from the company. I call to check on status and each time I am told that "someone is working on it". When I ask for a call from "someone" to give me more detailed information, no one ever calls me. The SPS website provides no updates. I recently sent a fax (hello, 1980s!) to complain about the lack of responsiveness and service on my issue and received a form letter telling me how to submit payments. I deserve better service and so does everyone else who works with Select Portfolio Servicing. This company lacks professionalism and integrity.

My mortgage was sold by Chase to these people. Nothing but issues, fraud, representatives that do not know what they are talking about. I'm so sick of dealing with this every month. I have just ordered ALL documents from them. I am in the HAMP program. My small 2 bedroom home was purchased in 1975 for $36,500.00 with VA financing when I was married. I divorced in 1990 and my ex was ordered to make mortgage payments. Instead he filed bankruptcy and the house went into foreclosure. My first mistake was refinancing through Farmers Home Loan, which I did not realize, was lower interest rate but recouped at end of term. I refinanced to get out of that situation and found myself involved in subprime mortgage. I am sick over this and do not entirely understand what has happened.

We have a house behind us, in Stewartstown PA, which is falling down. The owners are Canadian citizens. They built the house in 2004 but had to move back to BC Canada in 2006 when Dave ** lost his job. They have continued to pay their mortgage. Their high property taxes ($8,000), and force-placed insurance are being paid from their escrow account. The couple has never been back to see the house. A hole developed in the roof about 7 years ago. It got worse and worse and the house is now severely water damaged. About 1/4 of the roof is gone, the ceilings are on the floor, and the walls are covered with black mold.

Are we really going to let these people do this to our families, country, etc. Fight back. Go to your local newspaper, call your congressman. We are sick of this stealing from the American public. That's what they are doing. This is intolerable and must be addressed by our new president. Fight. Get the word out don't let these people steal from you.

My loan was sold to SPS. I overpaid 1,006 dollars in escrow in 2015. I got behind on my loan. They would not apply the thousand dollars to my account. They stopped applying money onto my account in June. Then in October started sending my money orders back to me. They sent 1800 dollars back, which was more than I owed, but since they stopped applying money in June, interest built, they were gonna foreclose on my home Dec. 1 unless I sent them 2800 dollars, which would also release my escrow overpayment. I sent them 2900 dollars. I was told my escrow would be released after 5 days. Well no check arrived so I called them. They then tell me I owed 3800 dollars and they are keeping my money. I have never talked to Cheryl my relationship manager one time. I always talk to someone different, and the only thing they agree on is that my account is "messed up".

We had our mortgage with Countrywide, which sold to Bank of America which sold it to Select Portfolio Servicing. We have had no issues, in fact have been very happy with the service we received when calling and watching our mortgage balance drop as it should. With Bank of America, they were awful, lost payments, claimed late fees that were not due off payments, so having this company treat our mortgage the way it is supposed to was really great. I've not spoken with anyone there that was not nice and helpful. Thanks to those folks, after dealing with Bank of America, these people were a breath of fresh air!

I have been trying to complete a loan modification since July when sold to them. I have submitted documents repeatedly since this time via fax and uploading to their system. I am being told constantly that documents are missing and/or have been declined but no justification as to why. When I call to speak to my assigned relationship manager, I get the runaround and have to keep requesting and stating that I only want to talk to her. I've even spoken to a supervisor whom told me that all documents were there and that clarity has been provided so modification should move forward. I got another letter (dated 11/25/16) that documents are missing and if not received by the deadline then they may be unable to evaluate my application.

I am writing on behalf of my 77 year old mother. We recently applied for a loan modification from Select Portfolio Servicing (SPS), who is the holder of her mortgage. We had to show proof of hardship, which after many agonizing months back and forth we were approved. My mother has had some pretty serious health issues, that require most of her income to cover. I won't get into that, other than to say she wants to stays in her home. Mom has not been the best with her money, but has worked hard to reduce her debt and improve her credit scores.

We have been trying for months to remodify. Every week they need another form. We fax and email. They say they can't see in computer. They have been giving us the run around for months. You talk to a different person every time and each one gives different answers. They need to be held accountable. We are behind and we are almost in foreclosure. Is it wise to complain to Better Business Bureau. We are working with a hamp rep but not much help. Has anyone dealt with and got good outcome with sps... attorney to contact me??? Is it free?

I have been trying to short sale my house now for 2 years. The house is worth less than I owe (bought at top of market, I was young and dumb). SPS has done every stall tactic known to man. Requesting ridiculous documents, letting it drag out because they have 30 days to review, so we always end up with buyers who walk. Let me give you one scenario. I owe 247K on the house. We had a potential buyer at 235K and they denied it after stalling for 3 months. I feel like a prisoner to a house that I live 4000 miles away from. It's actually way worse than what I have listed here, but in the interest of space, I am keeping it short. I literally don't know what to do.

A few weeks ago we were informed that our mortgage lender Selene Financing had transferred To Select Portfolio Servicing. Originally we began with OCWEN as the lender- which then transferred to Selene. Like many of you- there was also no reason given to us in documentation as to why. Payments all sent in on time without problem. However - clear communication in documentation was provided in the amount due and consistent terms.

Our original mortgage company was Bank of America. In many respects they seemed to be much like SPS. They lost paperwork, scheduled foreclosure auctions, denied petitions without reason, all while we were in the midst of a short sale, for which BOA had a number of offers. Days before the auction date BOA sold our paper to OCWEN. OCWEN cut us a deal where we could retain our home. Forty year mortgage, with reduced amount to be paid, and an interest rate of 2% until Dec of 2017, at which time an ARM would kick in with an interest rate geared to a few percentage points above the prime rate. We were ecstatic. And we had no problems. OCWEN sold the paper to Selene, and still no problems. We kept perfectly current with Selene.

This company is notorious for the same scams that HSBC pulled but FAR FAR worse!!! The scam is to create fax and contractual delays. I have 7 fax confirmations and they STILL can't get it moving? They even say it wasn't received even though I have confirmation after confirmation. I have OVER 60 pages!!! I'm livid, tired & stressed! They are raking me for hundreds each month. I was laid from another medical job in a small town where work is harder to find. To add insult to injury 3 people in a row are of Mexican decent. Guess why I went out of my home area for work? I'm not bi-lingual in phlebotomy!

The experience that I have regarding this agency, is TERRIBLE. My dad decided to stop paying the loan, because he already got the money he wants, and my mother and I decided to pay the current loan. Yes we are paying the loan that we never enjoy a penny, but is okay God is good. This is the complaint I have for SPS, since the beginning when SPS bought the loan from Citi Financial. They sent a letter, giving the welcoming to SPS. I was like, and who is SPS??? Decided to read their story on the web and no positive words are saying about this agency. When I started to talk to them I let them know about who I was and who were going to pay them, always being clear to them and always recording the phone calls with their consent to have proof just in case.

As I read others complaints with this company I could relate. We are now into nearly 3 years of trying to modify a mortgage with SPS. An identical modification on a sister property only took 6 months with Bayview. I have submitted dozens, literally, requested documentation only to be asked for it again and again. I'm told now, as we have been told in the past, all docs are in. Well I'm not holding my breath.

I have read most of the reviews on here about the different issues people have had with SPS, and I can tell you that I guess I am not alone when it comes to dealing with their unprofessional representatives. How many times I have called to speak to a rep that was assigned to me, and never have I been able to speak with her. All in all, I didn't agree with their so called modification, so one of the reps told me if I don't agree, don't sign the paper, ignore it. Well, after making payments, I was posting my extra payments to go into the escrow, well, apparently, they took all the extra escrow and applied it to the modification that I declined to sign. Now I am back at square one. They have raised the amount of my monthly payments. They didn't explain why, and I don't even bother calling anymore, because it is useless. I hate this company. They make it so difficult for you to keep up with mortgage payments and slam you when you are late!

I was on time, up to date current and a month ahead of my mortgage when HSBC denied my mod and sold our loan to SPS. Our interest rate jumped from 2% to 10% and we applied for a mod thru SPS. Nothing but heartbreak since. Stalling, requests for more forms as we get further behind. Our loan was sold in May, I had health issues and have been unemployed since July. My husband's income will not meet all the bills. I will be talking to a lawyer on Monday. Anyone interested in a class action lawsuit, please let me know. We will not be treated this way! Let us all fight back to save our homes!

Like many of the reviewers here, my mortgage was transferred GMAC to Ocwen, and now to SPS. This month was only my third payment to them, but it's my second phone call to the Ombudsman. For my most recent mortgage payment, they took out nearly double of the amount I authorized over the Internet. The troubling part is that nobody can confirm anything. All they know is the amount that was deducted. If you've had the unfortunate luck of getting your mortgage transferred to SPS, be sure you save the screenshots of your mortgage payments -- and keep them forever. Evidently, their computer system is the most unsophisticated reporting system ever created for a financial firm.

I have read all the posted comments and complaints about SPS. Wow! I wasn't alone. I managed to get a mod after years of sending documents to SPS on and off. I finally decided that it has to end. I contacted their Consumer Ombudsman Servicing - their email address is ombudsman@spservicing.com or 866-662-0035. I got someone who actually cared and helped me get through their Home Retention Department. Lo and behold, I got a mod! They sent me the agreement and got a call from a representative who told me that I need to sign that agreement right away. Of course I signed it right away... I've been waiting for this to happen.

Select portfolio has asked me the best number to reach me, I told them my cell phone wasn't a good number because I work Monday-Friday and requested them over 50 times to please call my work. One representative was very rude to me and hung up on me. Last week another person I talked to told me they needed me to resend all my information/paycheck stubs etc because they closed my case. I'm very annoyed with this Company. They are lazy and do not listen. I'm trying to do the respectful option by being current with my payments and turning my condo back to them but they are making things very difficult for me when I've sent them everything promptly.

My mortgage was sold to SPS from Ocwen which was bought from GMAC which was the company I had signed papers and had NO problems with. I ended up getting behind on my mortgage due to short term medical and had a decrease in pay and increase in medical expenses along with a divorce. As soon as my account hit 90 days past due, they threw it into foreclosure. Well the only way to get out of foreclosure is to reinstate or apply for a modification... so I applied for a modification and was approved for 3 trial payments (after endless paperwork needing to be faxed in after SPS saying it wasn't received or outdated) and made trial payments on time with no problems as I was back to work and could afford payments.

SunTrust sold my mortgage to SPS without my consent. I didn't sign anything with SPS, I signed with SunTrust! Now SPS is claiming that I owe more than twice as much as my property is worth, and have done nothing to help me. I'm still waiting for a loan modification from SunTrust! I will probably lose my home and being retired doesn't help either, now on a fixed income which is less than half of my working salary! They have run me back and forth with promises to help me over the last five years and they are not helping at all, just liars and thieves! How and why can they get away with doing this to people? I am going to file a lawsuit and try to keep my house! They have caused my wife and I health problems and need to be out of business as a mortgage servicer. This is not the way it is supposed to be to own your home in the USA!

I contacted Select Portfolio back in 07/29/2016 representing one of their clients with the intent to reach a settlement or a short-sale. After a clear explanation of my client's financial hardship they suggested we work towards reaching a settlement. They requested a hardship letter and an offer letter of which was sent to them a total of three times. We verified that they received it and still on 09/14/2016 they requested it again. They have requested paperwork that the average homeowner can't provide on their own. They are purposely setting you up for failure and feel that a simple "I apologize for the miscommunication" will suffice. They bully clients by enforcing their power and position to the extreme of causing homeowners to reach of point of frustration that ultimately ends in Select Portfolio being the only winner. If their core values were true and had any real sense of belief, I would not be among the over 400 customer complaints.

SPS has stalled and not allowed me to short sale a home that after my wife passed away I could no longer afford. Two real estate agents worked hard to try to settle this situation and we had several interested buyers. The 1st agent who was appointed by USA bank before the mortgage was sold to SPS actually sent me a surprisingly unprofessional e-mail that said she was going to go postal after dealing with SPS. I moved on to agent who assured me they were used to dealing with short sales and they even recommended an attorney who was assisting to make some progress. After a year they also threw their hands up saying this was the worse situation they have ever seen. SPS Neglect and inability to responded to requests and apparent incompetence has caused severe financial damage not only to me but to the neighborhood in which the home is located in a beautiful location of Cold Spring.

I am so upset and anxiety filled with depression but I will try to be clear here in my complaint. I bought this house through a mortgage company who was predatorial. They did a no doc. knowing I had no income, but gave me two years worth of mortgage payments to put in a bank and let them withdraw for two years until my then husband got out of jail. Another story... But not knowing better and suffering with depression I signed papers. Well things did not go as they planned. The husband never came home and now all was on me. Eventually chase sold this mortgage to SPS. In 2013 I filed to restart my SSID. My daughter sent in partial payments and I sent in letters explaining my situation and that I was sorry but could not do any better until my SSID came through. In 2015 they stopped accepting partial payments and put into foreclosure even though they were working on a modification.

When SPS bought my mortgage I was in the process of a refinance. From the time I told them this on they messed up my loan. First they refused to pay taxes out of my escrow account. When they finally did pay the taxes they paid them twice within a week which sent my escrow into a negative balance. This was almost a month ago. I have since closed on my refinance but had to pay SPS the amount they messed up on or I would have been charged extra interest so I could close the account. Every time I call them I get the excuse that they have no information and it will take 30 days to research it.

It is my second time trying to get a modification to my mortgage. I had previously lost my job, so I fell behind on my payments. I found a HUD counselor who has been helping me with my application. She has been sending all the paperwork requested, yet they keep saying that they never received paperwork. This is my second time making a modification and both times they request information of everyone who lives there. We clearly tell them many times, to please don't include everyone, as they are renters, they can leave at anytime. But in the end of the modification they used everyone's income as the total gross. The number is huge and there is no way I can afford the monthly mortgage payment.

Just as the others - I have been attempting to work with this unbelievable company. Always a different person. I have confirmations of e-mails and attachments and one person will tell me the documents are being reviewed and the other will tell you they have not heard from me and do not know what I am talking about. Again, extension numbers and names of previous contacts "no longer exist". After an hour and a half last week trying to buy a house it went into a recording of how much the mortgage was in the rears and when last payment was made. So the next step is foreclosure to get these clowns slowed down - we can run this course too. State Attorney General is being contacted as to unfair business practices and lack of proper reporting to owner.

We were sold to this company several years ago. I had recently been in a serious pedestrian/motor vehicle accident and was off work. SPS took advantage of us every step they possibly could. Every month we were receiving paperwork stating that they had no proof of us having homeowners' insurance so as a result they were adding their own, which of course would raise our monthly payment. We sent in proof over and over, even had the company fax it to them, they say they NEVER received any of it. Then they said they were going to pay our taxes, 6 months BEFORE they were even due and charge us interest to do so. We don't have an escrow, we pay our taxes separate.

I have had trouble with this company for some time now and I would like some people to come together to help bring this company down. We have voted to put these people in office and no one is helping out the little guy, or the ones suffering from this company Select Portfolio Servicing. This company has pushed me to the point where I have thought about taking my life. The runaround I keep getting from this company is too much for me. If there is anyone willing to go to the White House to march or protest I am here for you. This company is awful and degrading. Who is helping us?

I am writing in complaint for SPS. I have tried 3 times for MOD. on my loan decrease interest rate or repay of late payments. My husband was injured on his job on 4/07/2016. He is the only one working at this time. We didn't receive a paycheck for 3 weeks. I fell behind on my loan. As soon as my husband check came in I sent money to SPS to try to get caught up on my mortgage. 14 days later we received a lawyer notice of foreclosure. I called SPS asking why explaining what had happened with the decrease in pay for my husband temporary disability we had a hard time for 2 months getting a paycheck from his insurance provider. We fell behind in everything. Power turned off. No money for food. Trying our best to survive. SPS stated to fill out a RMA. Which I have done 3 times and all 3 times have been turned down for any form of mod. I don't know what to do.

As with the other accounts, very little if any communication. SPS will not commit to any agreement. Please follow up with a hud agent or attorney. Keep a detail log of communication. And since the consent to record is out there. It works 2 ways, and can be helpful. Just because you are in a modification or communication with them, don't assume you can let your guard down. The worse thing is not getting proper notification. Keep an eye on local paper, legal section, and be prepared to see you and your property listed for short sale. At which point you give up, fight, or file bankruptcy to save your home. This is a terrible way to live, to be afraid of what is happening. You must be diligent and keep calling very often, to request status of account, what is scheduled, what info do they need, keep copies of all correspondence. If you have online access, print everything you can. Reports, transaction reports, any detail that is available.

Do not do any business with this wretched company. Chase sold my mortgage to them so I had no choice. They will not grant me a refinance from 6.5% to even 4%. I am not asking for charity, just a lower interest rate. HARP has been ignored, stating that this form has not received over and over again. Now NOAH is supposedly helping but the same horrible process is going to be repeated. SPS owner lives out of the county making millions every year but I cannot even receive a small reduction in interest.

My mortgage got transferred to SPS from BOA in Dec 2014. I researched the company and read all the horrible reviews from consumers. I decided to be extremely vigilant with them. They tried many times to make me apply for a MOD, which I refused to do (after reading all the reviews about other's experience). I called the automated system this month to make a payment. Payment was accepted and a confirmation number was issued. After seeing that the funds were not withdrawn, I decided to give them a call. They had no trace of my payment and they are going to report me as 30 date late. They held the payment to get me in trouble because they do not want you to be doing well with them. All they are looking for is take over your property and foreclose. Any class action initiated I will be in.

We got a foreclosure notice from this company and there was a sale done April 26, 2016. There was a "no sale" done because the bank put in the highest bid. According to the Clerk of Superior Court in my county, the property was "sold." Last month I received a statement and paperwork for a Loan Modification from another servicing company. We were notified that the "loan" had been transferred. I contacted this new company and they were unaware that the foreclosure had been done, only got information that the loan was outstanding, and couldn't believe that the sale had taken place. I gave them the county and sale date for the auction, now we are waiting to hear back from them. We are still in the property, and told them if they would refinance us, we would love to stay, but can't believe they (SPS) are treating this like the foreclosure never took place! Is this legal?

When my husband and I had a hardship and fell behind on our mortgage as we prepared to file bankruptcy, we requested a loan modification to help us. First we were told that our loan didn't qualify for a loan modification, then we were told that the originator of the loan doesn't allow modifications on our loan and as I pushed for it, they finally gave us a loan mod of $20 less per month. I was forced to accept this mod since we were in the midst of bankruptcy. Needless to say, when it came time to re-evaluate our loan and escrow, the monthly payment went right back to where it used to be. This company is not interesting in helping the people who have mortgages through it. They suck and I can't wait until the day that I can get away from them.

Since SPS took over on 5/1/2016 they have been trying to collect the 5/1 payment which was paid to my prior servicer. I have sent them bank statements showing and still can't get this resolved. Every time I call them they keep passing the buck to someone else. DO NOT DO BUSINESS WITH THESE CLOWNS!

6 June-10 June 2016. FYI: I haven't missed a payment for the past 4 years. My mortgage was picked up by Chimera, LLC from HSBC, who contracted SPS to service my mortgage. Upon receipt of confirmation, I called and set up automatic withdrawal (to get away from their $15 service charge, or risk using the mail) 2 weeks ahead of my due date. Everything went smoothly to set-up my initial payment.

I was approved for a HAMP Tier 1 but SPS says I was to pay a STREAMLINE HAMP trial modification which was as high as my mortgage. I could not afford the payment hence the reason I was applying for relief through HAMP. Now that I was approved, they are saying I can't get my HAMP due to me not cooperating with SPS on streamline modification. I am filing lawsuit in Federal Court in the Western District of Oklahoma. After reading this post it looks like there is a class action coming soon.

My experience, real nightmare started with Select Portfolio Servicing when I still had a mortgage with Chase. Social security stopped paying me for the tune of $10,000 because they said I earned too much and that they had paid me too much. This made me late paying my mortgage and Chase threatened to foreclose. So, I went into Chapter 13 to save my home. Five months after filing Chase sold my mortgage to SPS. I have been making payments to them for 3.5 years. Then a couple of weeks ago I received a call from my lawyer saying that SPS wanted to remove the protection on my home because I had not made payments. I quickly got all of my bank statements for 3.5 years and the payments were all reflected. SPS even claimed that I had not made any payments to them from 8/15 to present which is just wrong.

Due to a family hardship we got behind on our mortgage and Chase transferred us to SPS in the middle of our loan modification process with them. Needless to say our experience with SPS has been worst than a TERRIBLE nightmare. After several months of the paperwork dance and review we were offered a repayment plan as opposed to loan modification. The monthly payment amount offered for obscene but we worked out the payments. Per the agreement we were to make 3 equal payments for $1844, which was approximately 2.5 times the regular mortgage payment. Per the agreement once the third payment was completed we were told our account would be brought up to date and that we could resume our usual $725/month payments effective January 1, 2016.

I as well had a loan with Chase. We remodified and had it listed to sell. This is a second home and we needed to sell. We sold the property 200,000 over mortgage due and cash deal. SPS denied the sale??? This was a year ago and we are still trying to sell our property that they have in their name because they are saying we are in foreclosure? How can this go on for so many customers and why are the laws and attorneys allowing it?? I wish I could get a answer. I email the president of Chase Bank; next will be the governor of Florida! This is so wrong! I know I will not use a bank that cannot put in writing that my loan will not be sold to these snakes.

If I could give this place zero stars or less, I would. Wells Fargo sold my mortgage to these slime balls without notice. I don't know why, my mortgage is paid up over 4 months in advance and I have always paid more than my mortgage amount each month on time (I have my payment on automatic withdraw from my checking account and pay every two weeks rather than monthly). I also pay my property taxes and they are not delinquent.

Our mortgage was transferred to these people in April 2015 from CitiMortgage and our nightmare begun. In the 8 months of being with them in 2015 they raised our mortgage payment twice for no apparent reason! We tried to do a modification with them which was a joke because they kept requesting information that was already sent to them and ended up not even being approved and given a resolution of a short sale... I'm sorry but that's not an option for us as we want to stay in our home of 10 years. We had never been late on a mortgage payment until these people took our loan and they refuse to work with us...

My loan was transferred to this company without my consent, poor service, and this has become an interest loan. I cannot pay my debt down and all payments go to interest no matter how much extra I pay. They over charge - my home has become an upside down loan. It always shows I owe two months worth of payments even though I paid on time. I hate this company. I didn't ask for this company, and it seems they will end up taking my home. Just like all the other bad reviews I have experience the same treatment. They don't do extension or defers payment if you have a true hardship. I've never had a company that will not help you during hardship. Someone needs to shut this loan shark company down.

SPS back in 2012 foreclosed on my home. This was the worst thing that could have happen to us at the time and I tried everything in my power to stop this foreclosure. My son was heartbroken... My husband at the time was just getting on his feet again from having back surgery due to a combat related injury and so with my hands tied we moved in with my parents. Well now years later I have moved back into my home that I still own. I would drive by it throughout the years thinking how could I get my home back. As you can see it never went to foreclosure - it sat up for years.

My mortgage was sold to SPS in November 2015. After making 2 payments, and I always pay an extra $500, I logged on to see that they had the correct balance and everything looked good. I noticed they had an "unapplied" balance on my account of $1,000. I immediately called them and was told that "We can't assume you are paying extra towards your principal. If you don't tell us to apply it to principal we just hold your money." I asked "What else would I be sending money for." "We don't assume you are sending it for principal payments."

I have received a modification from SPS. The payments equal what I was originally paying. However after SPS and my previous lender rolled in the arrears gesture the principal is higher the last 3 months. I have been told they are not receiving my payment before it has taken 3 days. I don't want to be counted late. Late is the 16th. I usually mail on 4th or 5th. I don't know if they are not going to the PO BOX or what.

2011 Chase/Bank of America transferred my loan to SPS for servicing. This transfer was done while in modification with Chase. To make a long and heartbreaking story short, it has been four years of sending paperwork for the modification, like so many others, SPS plays the paperwork game. You send in everything they ask for, and you get a letter stating this, a week or so later you get a call or letter saying they need missing documents (RIGHT!!). But you want save your home, so you do send in the requested missing docs. You get a letter stating they have received paperwork, they never say what paperwork. And of course this happens again and again until you have a stack of paperwork 2 feet high. And after the 12th application, faxed docs, letters to and from SPS and I, we still have not gotten a modification.

It is very painful that we are dealing with an unethical company authorized by the big banks (Chase, BOA, etc.) which our tax payer money bailed out in Oct. 2008, transferring private debt to public debt without the consent. Our loan was transferred in 2013 and trouble started. They stated we have not made a payment since and before, not true, in process of trying for HARP Modification.

We have been trying for months to complete a short sale with SPS servicing arm for Chase and invariably they take at least 45 days to review a contract. So far we have submitted 4 offers and they now tell us that they need 45 days to review the contract for short sale and they will not have enough time to do it before January. Every time you call SPS you are given a different person and they all seem not know what is going on your file. These people are not really diligent in their help to homeowners.

We have been working on a modification for 2 years with SPS. They constantly lose paperwork, ask for the same papers over and over, and they never quite seem to be able to get the job done. They have even resorted to what we consider to be trickery. Are they a debt collection agency or not? They don't advertise as one, but when you call, the answering machine says that they are a debt collection agency. Why did Chase send our mortgage to them? Do they know the reputation of SPS? All we wanted was a modification. I think that the only way to work with them is to get an attorney.

Be forewarned, SPS placed a foreclosure sale on my house while they were underwriting my HAMP application. Never received a denial or approval. I had just spoken with them to give additional info the previous day. They lied to me and said a sale date had not been set. But low and behold the date was set the next day and that afternoon the posting was on my house. Of course this was after 6 months of delays and stalls to increase the arrearage to the point, where they could expect me not to be able to "cure" the default. Quite a nice game they have going.

I started a loan modification with this company in 2006. This whole process was a setup for failure from the beginning. I often wonder how many other people were involved in a modification that still ended up in foreclosure. I believe that they have developed a system that intentionally delays and stalls any modification to see how long you can last. I've now gone through a loan modification process for 8 years and two "foreclosures". I was able to receive enough information from a local help group to fight "pro se" and received legal aid from the New Mexico attorneys general's office. The attorneys general has found the same results, I could go on and on about the nightmare and emotional stress this company has caused.

SPS/Bank of NY took possession of my home last July (2015). They are STILL sending me month statements of what I owe on my mortgage. They tried to tell me, until they are able to auction off the home. I am still held responsible for mortgage/taxes, etc. It doesn't matter how many times I tell them. YOU TOOK POSSESSION OF THIS PROPERTY. Idiots!!

My loan was sold to SPS, not by choice, 5 months ago. I am a full mortgage payment ahead and two times now I have received a default letter. When I call the automated system, concurs that I am ahead on my payments, but when I talk to a live person they take forever to figure out want is going on with my account. They say "due to a payment application on our end we had to adjust one of your payments causing the account to show it is in default, thus causing the letter to be sent out." The customer service reps are horribly uninformed and rude. I have requested both time that they sell my loan to a reputable Mortgage Company and they refuse.

My home mortgage was transferred from Countrywide to Bank of America. I was unemployed in 2009 and tried to work with Bank of America and the home retention program to be able to lower my payment. After sending the required documents to Bank of America and got no positive results, I couldn't make anymore payment. My mortgage was transferred to Select Portfolio Servicing for collection. They did help with refinancing my house at a lower interest after adding close to 26000$ in finance charges and late payment, etc.

Have been trying to do a home mod. That was started in 2009 and I have not got past all the ** to an approval. I am a single parent with children in school and a fixed income, I am not sure how many times my loan has been sold but I ended up with S.P.S. and it has been nothing but problems and they [S.P.S.] do not care about the people who are in distress and having trouble. They always have a reason that I am not approved and I meet ALL the guidelines set by our government so why am I not able to secure my home. I have got past several sale dates/foreclosure dates and I feel that I will have another one soon. I am fighting for my home and my children's future.

Every month I have a problem with this company. Since my company passed my account to SPS I have not had a good relationship with this company. THIS COMPANY REALLY, REALLY SUCKS. I wish I can get out of this company...

I see a number of complaints concerning SPS. Are there any homeowner groups attempting to band together to fight SPS. I would really like to know. If so please inform me. I have done a great deal of research and may be able to contribute to your efforts. It is a shame that homeowners are treated in such a manner. Where are the state and federal regulators? The investors in these bad loans were paid. What about the homeowners who lost their homes because of bad servicing? PLEASE let me know how we can form a group and stop this.

Unfortunately Chase sold my mortgage to SPS... not my choice. I can talk to 10 different representative, and get 10 different answers. From my mortgage, to trying to modify my mortgage and most recently a property damage claim. They stall, and each time they need something else filled out or sent. They don't deserve any stars.

I have had the same experience with them as others who posted. My loan was sold to them, or that's what they said, and they raised my rates and won't give me a loan modification. They gave me the run-around, repeatedly saying they hadn't received my documents. Then just flat-out telling me no even though I was laid off and receiving unemployment. They are incompetent at best, scam artists at worst.

This "servicing" mortgage company (and i use the term servicing loosely) has been just a nightmare to deal with since the beginning. We have an insurance claim where the check was made to both them and myself. Since they have to also endorse the check and return to us, so that we may pay our contractor, we have had to deal with SPS about over a month now. Every time we have someone on the phone, it is a different story and different set of requirement in order to get the funds released. All i am trying to do is to pay for the work being done by hardworking folks, but this seems to fall on deaf ears with this "servicing" company. I cannot wait to get off them. I just wish I could rate them 0 stars, 1 is too much.

My loan in Alabama was scheduled to be modified by J.P. Morgan Chase in October of 2013. On the day it was to be modified it was transferred, it was assigned to SPS. I have gone thru 20 "expiration dates". I have filed the RMA (request for Assistance form) 9 times. I talk to them pleasantly, they ask for proof of occupancy (have not lived there for 10 years). They ask for the same forms, over and over. I bought a Pantum Laser printer. I can provide hundreds of pages in just a few minutes. They have sent Realtors by my home to tell the tenants (you probably need to move, this home is in foreclosure, here are some of our homes). No end in sight. I certainly don't lose any sleep over this. It will either be modified or foreclosed on. I could care less at this time. They have completely trashed my credit.

Me and my husband has been dealing with this company since 2010. We've been sending in the same modification information for years. Every other month it's the same thing - we didn't get it or something doesn't have a date or we're missing a document. I'm just so exhausted with this company. We've tried to do a early buyout and to our surprise we're told Chase doesn't participate in the early buyout. They have my home valued at 101,000.00 when it's only worth 40,000.00 maybe lower. I wish and pray someone will come to our aid and help us all that is being taken advantage of. When will the helpless receive help!!!

Without notifying me Chase sold my mortgage of 9 years to Select Portfolio Servicing. I am on paperless communication with Chase and they send me a letter by USPS That says they have sold the loan. I don't get my USPS mail regularly - multiple homes. Then I get a call from someone out of the blue saying they are from Select Portfolio Servicing and they want to talk to me about my loan. I have no idea who they are so I end the call. Turns out this SPS now owns my loan and can't send an email to notify me of what's happened. I make payments to Chase and they are not credited because they no longer own the loan. Loan is a couple of days of being 30 days late. Chase finally tells me they sold the loan.

Well, my current mortgage company just sold our loan to this company so I guess we are screwed! All the hard work we've been doing to get back on track with good credit wasn't even worth our time after this company gets our loan. It just sickens me.

Our mortgage was sold to SPS and we were not informed. We were good and on time with our payments. WE attempted to refi and were told no. We were given the runaround by SPS. We have tried to deal with them but told me they could only talk to me not hubby. Yet they deal with him when it suits them. After other problems we were told we did not accept a loan mod. We never received the info to do a loan mod. We filled out all the forms again and they said they never received it. 3 times later still no response except they still say they never got it... We were holding a signed return receipt. The lies they constantly tell.

I seriously don't recommend anyone to do business with these crooks, they say one thing and do something else. They never advise the consumer of what they are up too. They just do what they want and stick it to the people they work with, they close cases without anyone's knowledge... Please don't work with these crooks, you will be sorry.

We have been trying for over half a year to do a loan modification to reduce our interest rate, etc. They keep calling for the same papers over and over, again and again. It seems that one person does not know what the other person is saying and doing... Quite fed up with them. They call anywhere from 5 to 10 times a day. We give them information and an hour later someone else calls. I now don't have my answering machine on because they call so much... Isn't there a law about the way that customer service harasses people... If I could go elsewhere I certainly would... Suggestions???

I am an advocate for anybody going through mortgage problem, lately in the last year for my aunt and my sister; especially dealing with Wells Fargo, Chase/SPS. I have had an article written on NJ Spotlight about the on 2 cases and am working on with Wells Fargo and Chase/SPS. In auditing each case I have found fabricated documents, documents using docx and robo-signing (which is illegal). Please request original documents for SPS, because most likely if your loan was done between 2005 to 2009 with either Chase/SPS, Countrywide or Wells Fargo then they are missing original documents and if they have them then they were probably fabricated. SPS told me that they were collecting for Chase. I told them that being that Chase didn't originate the loan that they needed to show a legal assignment of the note and mortgage with legal endorsements.

My mother deceased, they were mailed by certified mail a true death certificate and true certificate of appointment with the case no. and signed by the probate judge in SC and the raised seal. I was told today 9-21-2015 that when they filmed they cannot see the seal so they will not talk to me about my mother's account. My mother passed in April. I have been trying to talk to them since April, no one will talk. I get a different reason every time I am trying to get the payoff because I'm selling my mother's home. I can't get anything out of them. The Lexington county courthouse said I sent them all the legal papers but it did not work. I really need help if not they will take the home. It's going into foreclosure.

Dealing with this company has been beyond words. Unprofessional, horrible to deal with. This is my life, you are causing me pain and emotional distress. My house got on fire on October 23, 2012 and this company has not been consistent or cooperative, with checks being withheld when needed immediately in rebuilding home. This company would withhold and take inappropriate lengths of times about checks being sent and would never send checks on time. This company would waste time in dealing with my inquiries and much needed help.

I entered a chap 13 and B of A gave my mortgage to SPS to service. After making payments for a year they told me I was 13,000 in arrears in taxes. I had paid the amount my mortgage was written for but they claimed they could enforce an escrow because of the 13. They have changed my payment amount 4 times in 5 years. I completed my 13 and they said I was 17,000 dollars behind. I had to go and dig up all my records to show I was not behind. They had applied tax payments to loan balances. They are just so crooked it's incredible. Now I get the payoff price to sell my home and they hit me with 8600 dollars in interest. My house sells on 9/21 and they calculate out through Oct. 11th for interest. They have been dishonest, inconsistent and no help at all in trying to pay my bills. I HOPE EVERYONE IN THAT COMPANY, SOMEDAY, GETS WHAT THEY DESERVE. They are downright criminal!

This company is the worst. They are so bad that it is certainly criminal. All of the horror stories I am reading from the other reviewers are true. Lost paperwork, misinformation, harassment by callers (4 or 5 per week for last two years). ALSO, they approved me but raised my loan mod payment by 16%. Then when I disputed that and proved I made more money over the next three month span I was submitting for they said I didn't hit their minimum requirements. I hope that other disgruntled homeowners like myself can band together and take action against these crooks. Their agenda is certainly not keeping families in their homes or what have you, and I am sure they deserve a lawsuit. Please email me at ** if you plan on taking action or want to compare horror stories. I am sick of SPS and can't believe Chase sold my loan to them.

I have requested many many times for them to sent the paperwork that they want for my MOD. They refuse. Speaking to my 1st mortgage holder, they said that even if you have a lawyer, they still call when they should be reaching out to my lawyer. CLASS ACTION SUIT, NOW!

Several years ago I entered into a loan modification with SPS (formerly Fairbanks) and was not only charged exorbitant fees, which they keep adding to even after 7 years (now amounting to over $3400.00), but the interest on my mortgage was also set at a whopping 10.75%! They also added 3 years to the backside of a 30-year note to cover their added fees for the forbearance, and I am paying 10.75% interest on that as well! I was told at the time of the forbearance agreement that I was not eligible for any govt. assistance since they (SPS) didn't participate in any of the govt. programs being offered to borrowers.

My loan was sold from Chase to Select Portfolio Servicing in 2014. I was not told it was sold until well after the fact. They marked me 30 days late on my first payment because my automated payments continued going to Chase as I had no idea it has been sold. When I found out it sold my payment jumped over $500 per month. I called and they told me it was due to an escrow shortage. I asked for an accounting to be one on my escrow and they said they would have to send in a request and it would be mailed to me then someone would call me back. They never called me back or sent me the escrow analysis. We are now 1.5 years into working with them and they still have my escrow accounts wrong. My total escrow should be roughly 4k and they are telling me my escrow account shortage is over 5k. I have asked them to just remove my escrow account so I can pay my insurance and taxes myself.

Applied for a loan modification over 2 years ago and was told many different outcomes of them not receiving the paperwork. I was then told I was put on a trial payment and I didn't comply but I never received any additional information. Every time I call I get a different person with different information. Now my home is in foreclosure and being auctioned off. This company should be put out of business.

Select Portfolio Services called me requesting to verify who I am so they can discuss a personal matter with me. I do not know who they are. I do not know of any account I have with them. They indicated they have acquired a mortgage for one of my properties. An employee, Nickolos, called me after 7pm (during the dinner hour), insisted I need to verify who I am. They would not give me any information on which of my properties they were calling about, but wanted me to call them back if I so desire.

I have been with Select portfolio since 2001. Last year all of a sudden I owe $1800 in unexplained fees - which is now up to $7000... which no one can explain to me... but yet I get a statement yesterday that my payment for the next 6 mo will be 941 which will be applied to your loan balance of $70,800. I am trying to refinance and my pay off is $78,000. If I pay my mortgage late I ALWAYS include the late fee plus a little extra because I round it up to the next 10th. I also think they hold payments and don't apply them as they receive them. I have to mail my payments with a tracking # so I know when they receive them. This is a very crooked company!!!

I have been in a loan modification process with B OF A for over 2 years. I was qualified by HUD for a HAMP 30-year fixed loan. However, B OF A told my law firm I didn't qualify and immediately sent me to Select portfolio. They sent me a letter that said "pay this amount" with a blank coupon with no amount. Next day they sent another letter that stated I could go into foreclosure. Next day another letter with a payment to make by September 1 which would be 400.00 higher than I was previously paying.

On 2012 I received a loan MODIFICATION from CHASE whom soon after sold my mortgage loan to SPS. I have FAXED and MAILED them my modification that has been sign with a Chase seal and notary several times WITH NO ANSWER AND ONLY THE RUN- AROUND. Today is 2015. I don't think SPS company has any intention on honoring my modification. I am FEARFUL of what their non human intentions are. I NEED HELP! ANYONE OUT THERE THAT CAN HELP?!!!

I applied for a modification of our mortgage in January of 2015. Today is August 8th, 2015 and I am still trying to get somewhere with this pathetic excuse of a company. They request the same documents over and over and over. I truly believe that they do this on purpose! I am really upset that my mortgage had been sold to this dirtbag company in the first place. I'm giving up on the modification. I feel as though they are making a joke of me. I just faxed over AND mailed 3 of my previous bank statements as requested, approximately 3 weeks ago. The following week I get yet another request for the SAME statements.

SPS failed to answer a majority of questions in our Qualified Written Response letter (QWR). They say “Servicing rights and duties are established by contract between the noteholder and the servicer”? SPS claims they derive their authority from the noteholder/servicer relationship. We asked for a copy of the agreement authorizing SPS to act on behalf of the current noteholder. We asked who the lender is. We did not receive an answer. All statements, allegations and actions by SPS remain in dispute. We cannot believe anything they say. SPS has stated in writing that the “investor”, “creditor”, “noteholder”, and/or “owner of the account” is: “US Bank National Association, as Trustee, Successor in interest to Wachovia Bank, National Association, as Trustee for JP Morgan Mortgage Trust 2005-A6.”

Here's what we have had to deal with with SPS. We live in NYC. We sold our apartment in May in 24 hours. We thought that was great. Our lawyer has been asking SPS for the last three months for stock certificates we own to turnover to the buyer - they can't find them!!! Us and the lawyer were just on the phone for 2-3 hours waiting for a Joyce ** to come to the phone. When she did she refused to give the name of the bank that has the certificates, said it was bad business. But our buyer is thinking of backing out and suing us!!! How is that good business on their part?! If anyone knows any banks that SPS deals with please email me at **.

My home was struck by lightning on July 6th 2015, my insurance company came out and within 3 days I had a check in my hand. Unfortunately they had to issue the check with Select Portfolio Servicing name on it because of the large amount. The insurance company and myself have been fighting with this company ever since to get my check back and cash it so that repairs can start. It is now August 4th 2015 and I still do not have my YES MY check back from them. Every time I call there is another excuse or reason why they can't send it back. It is excuse after excuse wanting this document then wanting another document, the Insurance Company and I are fed up and frustrated. DO NOT DO Business with this company if you can avoid it.

Their letter does not state the loan balance and it's strange because after asking Chase several times for documents, they refuse to provide. They seem to be hiding something by allowing SPS to buy my mortgage loan.

I have been trying to modify my home since 2008, first with Chase and when it was closed to modification it was sold to OCWEN. I started the process all over again and once again my loan was sold now to SPS. I have been frivolously trying to modify with SPS for almost a year now. They keep asking me for the same paperwork over and over. As of today we are still on the income verification process now going to 8 months. I have Navacore Solutions with Making Home Affordable now working with me and they are appalled at the constant request for the same information over and over again. I really don't think that our government is doing anything to make sure that us as consumers are protected in any way.