Select Portfolio Servicing Reviews

First. I don't like companies that pretend to be something they aren't by taking a name that reflects a service they don't provide. Second. This is a collection agency that buys mortgages. Finally...my mortgage was sold to these hacks by Capital One. Since they acquired my loan, they will not stop calling me to remind me that I owe a mortgage payment, every month, over and over, even after I paid them. I haven't missed a payment, to anyone for 30 years, my credit score is 820 and these morons treat me like a deadbeat. Don't do business with SPS if you can avoid it.

I have been with BofA for years, always paid my mortgage on time and never missed a payment, I’ve never had any problems until they sold my mortgage to SPS, I’ve had nothing but problems and tremendous aggravation. They are literally making me ill physically. I’ve made tons of calls to straighten out the mess they created and it’s still not right. My next step is to sue them for pain and suffering. They lied to me when they said that my mortgage and my payments would stay the same. I think that everyone on this site has nothing good to say about them and now a lawsuit needs to be the next step. This should never be allowed to happen to us. Please include me in the lawsuit because I have a complete paper trail. I would love to go after BofA for allowing this to happen.

Our loan was sold to SPS about 2 years ago and it has so far been the worst experience of my life. They appear nice on the surface but they are the devil. We send all necessary paperwork for "help" only to be told a month later something wasn't signed or something wasn't dated. We have made mortgage payments only to be told they aren't enough then send the specified amount only to have them returned with no explanation. Meanwhile, the amt. owed keeps escalating. They need to be investigated and held accountable for their treatment of people. I am definitely interested in a class action lawsuit against them.

On July 17 I paid off mortgage loan with payoff quote they provided on my request. So I do a payment over the phone with one of their CSRs and recorded the conversation. Everything went through, received confirmation number. I call back on the July 20 and they state they have received the funds and I quote "we have the funds" so still everything good to go.

My application for home retention seems like it's going nowhere. First of all, you're assigned a "relationship manager" whom I have NEVER TALKED TO. IT'S always another "person who is trained" and can handle my case, at which time I must explain all over again. I have been told many times I was good to go and now they're requesting more information. I believe their underwriters are inexperienced and are not dealing with me in good faith. At this point I'm not sure what to do as this has dragged on for so long.

I was a forced Bank of America (BOA) customer since they took Countrywide over. Now SPS has forcibly applied their tactics since they service the BOA loan. I noticed SPS is quick to point out and demand a payment but very slow to refund an overpayment. It's a shame that a hard working middle class family has to wait over a month for a few thousand dollars. I admit it's my fault in not catching my online banking sending the payment but in the name of decency and full disclosure send people what is rightfully theirs! Why should a large company keep anyone's funds and profit off of it? Are they going to send what they owe me with interest? In case you're wondering yes I called several times. Excuses, excuses and more excuses with company policies. Oh "it came in same date as a loan payoff", "it can take up to 20 working days", "it may take working days" and in the meantime we don't get to pay our bills! Ridiculous corporate greed!

This company is sham. Just paid off 100% payback on Chapter 13. Released by NY state court and trustee 3 months ago and I get a letter telling today me I'm 3 months behind on those back payments and starting foreclosure procedures. All the people have no clue what's going on. Different info from whoever you speak to. Many many days on phone with them to fix this. They see the full payoff in their system but tell me I still owe 3 months, go figure!!! They give you the run around to multiple departments and no one does anything. Just hear "It's under review." Not much to review, their own lawyer closed out the case. They have now reported to credit report and killed my good credit rating. I'm taking them back to bankruptcy court for breach of contract and also opening a civil lawsuit against them.

We submitted very strong offer. My client accepted on 5/31/2019. I have been told numerous time HUD is missing, HUD is approved, HUD is missing line numbers, HUD is missing buyer's name, then Informed me that's the reason our short sale is not being approved - it is taking so long because of us. To the point SPS just lie to me about so many things, transferring my call to another customer service rep., who tells me what to do via email missing documentations and correct HUD, and I do what I am told right away. Then I have to call back and SPS representatives always act like they have no idea what I'm asking or confused why I'm asking so many questions in regards to our short sale process and approval needed to close escrow. Dealing with a short sale is mediocre to this company. I read the reviews - they are probably from SPS employees or friends. This company has lost all our of our documentation.

I was told to do something and I did. Then they did what they said they wouldn't! Caused me financial problems! I've lived in my home here for 29 years and have paid my monthly mortgage on time, every single month. Select Portfolio just bought my mortgage, recently from Bayview Loan and I have had nothing but trouble with them. They lie to me about so many things, transfer the call to another agent, who tells me what to do and I do what I am told. Then I have to call back and they act like they have no idea what I'm talking about. They record the calls. I was told after they listened to one I had problem with, they would call me back ASAP! And they never did and now it's the weekend and I will have to wait till Monday to call them back and get the "runaround" all over again!!

Reading all of the negative reviews about this company concerns me because they now service my loan. Like most of the reviewers, I too had my loan with a reputable mortgage company or bank. Mine was US Bank. The bank sold my loan to SPS, with no reasons indicated as to why. I purchased the home in 2004 and have never missed a payment, never paid late. Due to some bad refinancing decisions, I did enter into a bad loan, but was able to get it modified in 2010. After reading the comments, it seems as if the mortgage company and banks decided to dump their modified loans and sold them to SPS.

The servicing of my loan with Bank of America was transferred to to SPS. Absolute nightmare. They are claiming they don't have proper documents to even speak to me. They say I need Flood Gap insurance (which I already have), gave me a month to get it, and within days bought it. Pathetic. Dealing with Bank of America on this loan was horrific. SPS, in only a month, has been even worse. They should not be allowed to be taking over this loans and then harass customers simply because of their inability to get their crap together with Bank of America. I pay an additional $2000 a month on this loan and still I'm harassed. Beyond Horrific Experience and it's only just begun.

Ridiculous pay off requirement. I recently discovered the only option SPS authorizes to make a final loan payment is by cashier's check or wire transfer. Since all other payments have been automatic, this shift in payment option is incredibly inconvenient and results in additional expense to the consumer. The policy puts individuals who have taken steps to ensure monthly payment in a position where they are subject to additional fees and potentially adversely impacts their credit score. This sort of predatory lending is unacceptable.

I am a real estate investor, attorney and business person in NYC. I hold a number of real estate investment mortgages/refinances, have excellent credit, excellent FICO score. I did a refi on a property that had zero mortgage a couple of months ago. The mortgage company who picked up my real estate investment loan was Homebridge Financial Services, New Jersey. At the closing I was able to set up an auto withdrawal for my mortgage payment. I contacted Homebridge and told them that I pay off my investment mortgages early by paying additional principal each month post the primary payment being made. They told me what to do and I set up my loan online so that I could make additional principal payments (2-3 more) each month; no problem. Within a month Homebridge sold my loan to Select Portfolio Servicing, Inc., in Salt Lake City, Utah. I have been having problems with SPS ever since.

Since our mortgage has been transferred to be serviced by SPS (Select Portfolio Servicing) - about six months ago - it had been very hard to manage our payments. EVERY time I make a payment online, payment goes toward principal ONLY instead of regular payment - even though I select the "regular payment" option. Even after I call asking to have the payment applied accordingly, it is still not taken care of and every single month I have to call numerous times for corrections. It is VERY frustrating and time consuming.

I had a mortgage with Washington Mutual who was taken over by Chase who sold it to SPS. They are all bad. I did a modification and now the value of my home has dropped, but I still owe for the original amount. The system needs to be fixed. I do not trust any of these companies.

I think the mortgage industry is one of biggest rip offs I have ever been involved with. I am self employed and it is partially my fault but being a home owner for 30 years I have rarely been treated fairly!

People need to unite to stop SPS from causing people to lose their homes! This outfit got my loan from BoA, who told me it was a predatory loan to begin with. SPS did the old "bait and switch" game with me - approving modifications, letting me know a week or so before a payment was due, caused me to have to file bankruptcy twice and file bonds against them to stop them, etc. You will send paperwork, only to find out it mysteriously disappeared or wasn't correct. They finally used a sneaky tactic to cause me to lose my home; they sent the paperwork to the wrong address, after sending me hundreds of pages of crap to my correct address. By the time I found out, my home was bought at auction.

This is not a company that wants to keep your business enough to follow through on anything and get things going. We had a house for 16+ years. Paid on time every month (except for once). We ended up with a balloon payment that we had either forgotten existed or didn't realize. I won't get too heavy into details here, but there are considerations on that. Anyway, we wanted to take care of it and stay in good shape with them, but they did nothing but give us the run around. We were not getting ANYWHERE with them.

My Loan servicer was switched February at that time we had started a loan modification with our prior servicer. My payments were to start on March 1st. Then I received a letter saying my March payment had been made by Caliber. So I sent a check for the April payment. I waited and kept checking to see when my check was cashed. After a couple weeks I call and ask why my check had not been cashed. I am then told the March payment had not been made after all. I asked why and was told there was no money in escrow like I was told.

Refinanced our home and with legal paperwork the "new loan" was not due until June. However 2 weeks after closing on our house this company pulled a 531.78 payment out of our account which is not even the accurate payment.

We asked for help with our payments. They said, "No problem. Send us paperwork to fill out." Sent in. Was told not filled out right. So went over all the paperwork with lady at the co. She said it was right and everything was there. That was in Oct. 2018. It is now April 2019. Every time we called to check on the paperwork the lady was not there. Off that day. Always. Finally got hold of someone today and they said all of the paperwork was not there. They said they sent us info about it, never received. They told us they tried to call. Never did. Now they say we have to start all over again. They have our address and we never received anything from them. We have requested several times a history report of our mortgage because they say we took a 25,000 loan against our mortgage years ago. We did not never. All we ask is a copy of the canceled check. They said they have sent all that. Never received it. They just say what they want you to hear.

Representatives ill-informed and don't really have any idea what they're talking about. Keep sending me unwanted and unsolicited info I have not requested. They do not send statements in a timely manner. Utterly clueless and out of touch with customers. Not helpful and at times can be very rude. Who told them they give excellent customer service as stated on their website?

Customer service personnel provide contradictory answers that suggests they aren't well training. SPS charges for all online payment - to include ones made on time and/or early. The firm takes days to process online payments.

Our mortgage was taken over by SPS and we had no say in it whatsoever. What really aggravates me about this company is that they charge $15 whenever you make a payment! Whether it's online, by phone, EVEN IF PAYING ON TIME, whatever! They charge a fee. I think this is terrible! WHY should I pay a fee just for paying my mortgage bill? Makes no sense. I'd love to switch from this company but I don't even know if we can do that. If you have a choice, DO NOT USE THIS COMPANY!

Like many other complaints, my mortgage was sold by Wells Fargo to this company several months ago. It has been nothing but trouble since. They recalculated my escrow account and sent me a check for $947. I did my calculations and realized it would leave me short when it came time to pay my insurance and taxes. So I called, was instructed to send it back, and told they would recalculate. Here we are almost a month later, they have no record of receiving the check back, have not adjusted my account, have not recalculated. NOTHING. They tell me they will put it in for "deep research". After reading these reviews, I am SO worried.

This company is so behind in current mortgage practices. They are completely corrupt and incompetent. The excuses they make for their inaccurate account history is beyond belief. Turn and run from these numbnuts. You'll waste an incredible amount of time hand holding them through banking and mortgages 101. Just turn and run.

It all started when I lost my job in November of 2017 and applied with Chase for a modification/help on my mortgage. A few weeks later I get notice that my mortgage was sold to SPS and I would need to submit all of the paperwork for the modification all over again. What I didn't know at the time is that I would send it again and again up to 6 times by fax/email and EVERY time would get a call from a different employee telling me I hadn't sent in what was needed although I had sent in what I was instructed to.

Nationstar sold my mortgage to SPS. First quarter they decided not to pay my property taxes. I called them every day for two weeks before they finally got around to paying it. Right around that same time they sent me a letter demanding that I get flood insurance despite my property not being in a flood zone. Before I could get the documentation they started billing me for flood insurance at almost $200 per month. I spent $500 to get an engineer to provide the documentation showing that I wasn't in a flood zone. A month later and they still "haven't reviewed" the form. It's literally a one-page FEMA form that says the property is not in a flood zone. Now that I am reading all these similar reviews I am thinking they purposely buy mortgages of property near flood zones to force their flood insurance on customers. Then drag out the appeal process and string them along until they give up. This company is a total scam.

This company is notorious for losing paperwork, raising interest rates for no reason and ludicrous excuses to not work with you. Paperwork was faxed numerous times with return receipt, and still lost. Why are they still in business? SPS evades any complaints against them. Worse mortgage company in industry.

I have been disabled from a fall I took at work. My relationship manager has not directed me to anything that helps. They have never been able to send me a true copy of the security instruments with proper credentials. Instead they send my poor copies of what I already have. They put us in a modification state then offered a repayment plan that was 3x my original mortgage payment. I now owe 306000 when the original note was 206000 and paid on the note for 12 yrs. I asked for my payments. No one could show me the chain of title. I had to look it up.

They moved my mortgage to them and they miscalculated my escrow and charged me 1000 a month, basically best way to send someone in foreclosure. Then after a month and a half they did a flood insurance for me while I already have it with the condominium and submitted it to them and they still didn't see it in the system, I don't even know how many times I called them, horrible service.

My loan was transferred from BoA... I had 3 payments total to paying off the loan. I tried to have them take the pay off balance via phone from a registered account. After being told online they would take it they didn't. Leaving me a late payment because they lied and didn't take the payment. 2nd call they proceeded to tell me A. They couldn't take the payment for pay off over the phone or online nor could they tell me what the pay off balance was. It's straight up fraud! In order to collect late fees and more interest. I never agreed to having my loan transferred to this company. They informed me the only way to send payoff is thru Western Union. Another large fee!

Difficulty paying off principal. They ignore instructions on the payment coupon and credit any extra money for principal payment to future mortgage payments. That way principal stays high and interest amounts stay high.

SPS took over my mortgage from Capital One few months ago. Since then, they have fraudulently indicated that while I was at Capital One I had modified my mortgage which is an absolute lie! Also, they have told me that they will not provide the same services as Capital One although Capital One has confirmed that they are obligated to provide the exact same services as they did. They have wrongfully reported me to credit bureau which has brought down my credit from 870 (perfection) to 720 claiming that I have in default of payment although I am 15 yrs ahead of mortgage payment due to huge lump sum amounts I have paid in last 2 years toward my mortgage.

My dealings with SPS were as the POA - agent in fact - for my brother in law. The mortgage was transferred to SPS from Suntrust Mortgage. Initially, I was skeptical based on other reviews. The mortgage was current and remained so until paid off in full when the property sold. There were many instances that required me to call SPS customer service and each time the issues were addressed and satisfied by one of the best customer service departments and representatives that I have ever dealt with. The reps were always professional, courteous and quickly handled each request. I hope that anyone doing business with SPS will be given the same service that I have received. An absolute pleasure to work with these people. :)

"We are committed to delivering exceptional service to every customer." Well, you've failed. From where I'm standing, Select Portfolio Services is committed to ensuring it wring every last penny and ounce of patience from its customers involved in the short sale of property. Am I in a personal and financial jam? Yes. Did I fall victim to a predatory refinance in 2007? Yes. Do I owe more than the market says my house is worth? Yes. Did SPS follow through on its promise to "guide [me] through the sale or transfer of the property"? NO. Assistance Programs and Relationship Managers are things SPS claims to have, but I was not "assisted" in any way and my "relationship" (which was more like the one that got me in this mess in the first place) was so MISmanaged that SPS sent me two letters on different occasions apologizing for the handling of my account during the short sale process which is moving into its SIXTH month.

During the government shutdown this company has been EXTREMELY HELPFUL and kind. We cannot thank them enough. We have had help from both the main call center and the loss mitigation team who have been able to assist us and put our minds at ease. We have had nothing but a great experience with SPS.

I do not recommend using this mortgage company. In addition to having to deal with annoying & harassing calls early in the month, I have to pay $15 to make an online payment. According to the telephone rep, that's simply their policy. I suspect this is intended to force mortgagees to sign up for automatic payment, which is free. My loan was sold to SPS by Ocwen without my knowledge. I plan to work aggressively to move my loan to my credit union. I do not recommend using this mortgage company.

Select Portfolio Servicing called my work number today when my payment was due yesterday. I think it's comical. One day and "The is Select Portfolio Servicing, a Debt Collector!" One day late. What an abysmal and horrid group of bottom feeders that must lower themselves to work in such a profession all day ASSERTING their perceived MIGHTY DEBT COLLECTOR authority over payments that are one day late. Work that queue champions. You drive those hoopties home after a day in the sweat cubes for a reason. Stand up work you're doing there headset greasers.

My mortgage with Wells Fargo was paid twice a month, WF withdrew the funds from my account successfully. All of a sudden I received WF letter stating that SPS was taking over. SPS does not support the semi-monthly payment plan that WF did. I have not had to set up Bill Pay through my bank and suffer through a semi-monthly phone call from SPS because each person I speak to either does not make note of the fact that payments have been set up through my bank or the customer service rep does not bother to make note of it. Since I am a widow, retiree with SS and retirement income the semi-monthly payment was convenient for me. I am searching out other mortgage alternatives. Definitely not a senior citizen friendly company.

Wells Fargo recently sold my mortgage to SPS and I filled out all the necessary info online to have automatic payments withdrawn the first of every month. Yet, the first of the month comes along and my payment wasn't made. I've been locked out of my account via online. And every time I call they say they are a "debt collector". WHY DID WELLS FARGO DO THIS? Is this how they treat their long standing customers that have NEVER missed a payment?! Looking for another lender.

My house loan, originally with Chase, was sold to these bottom feeding vultures and it has been nothing but problem after problem since. I had been paying Chase every month, and they up and sold it. Then I got very sick, and because STD was not done right (not by me, the company I worked for), I had to miss some payments. I notified the company, since I was not trying to get out of paying. Then SPS kept suggesting I apply for a modification, to help me catch up (I had 6 payments they said, even though I do not think it is quite that many, but I think every one already knows what is coming).

I am totally drained from this company on all aspects, every time you call it is always something new, so many hands in one account, no good delivery service, you send in what they ask for have confirmation, yet they claim they dont have it. I'm just done, all I want to do is proceed with whatever they are going to do at this point. I get a deputy serving foreclosure letters to me three times a month, yet I have been approved for a deed in lieu, then denied because of paperwork they claim that they did not receive, and have someone who is willing to purchase the home with a realtor who sent in everything on our behalf but yet they need this and that. The company really need to get their business together because this is our livelihood. We already have enough stress dealing with day to day situations.

They were after us to catch up on our mortgage with them! They said they never receive our payment! We sent it a month in advance. So we said we would send another check to them for payment. So we did just that. WTH. They promise they would send the original check back to us. They took both checks when they got it and cashed both checks!!! Which cost us a lot of money!! And made checks bounce on a bunch of bills we owed on. Caused us to finally end up filling bankruptcy. Even after this they would still call and harass me. So I had my attorney send them a letter telling them they were in.

I had a Loan Modification with Wells Fargo. I received a letter on November 28th, Starting December 4th, I'll get transferred to SPS. When I called SPS, asking who transferred my Loan to them. The Customer Service Representative said that they are not allowed to disclose that information to me. To my understanding Wells Fargo, told me that everything will be the same including Tax and Insurance, but the Customer Service Rep. said that it's not included. So why should I pay the amount, that I pay Wells Fargo every month. I don't understand this at all, I believe that SPS is just another collection company, not a mortgage company.

Their staff needs to be better trained to treat paying customers. I had told them about my father that passed away and I was trying to make the payment for my mother so she won't default on her loan. The agent didn't show any sympathy and made it nearly impossible for me to make the payment. Almost to the point they wanted my mother to default so she can foreclose. She has decided to sell the house than to deal with this horrible company.

Transferred to SPS in June, 2018. Sent payment to Citibank, they forwarded and it was applied. Paid July only on time, paid August pmy on time and with an additional principal pmy of $400. Was applied correctly. September a repeat of August. Come October, 2018, sent smart amounts, regular pmt and additional $400 principal. They applied the additional funds to unapplied funds and sent out November statement showing that. I called and they said they didn't know why it was done like that.

My States Attorney General. CRIMINALS!

On December 1, 2018 I received a letter from them stating that Wells Fargo had sold them my mortgage loan and that it was being transferred. The date that it would start December 4, 2018. I would like to know how on earth I wasn’t told about this until three days before it took effect. I recently went through a chapter 13 and a loan modification with Wells Fargo. Went online to find out about this company. There is nothing good online about this company. And a lot of the people that loans were transferred to it is because they did loan modifications. You’re supposed to be protected on your loan modifications. Clearly that’s not the case. The paperwork they send you they do not let you have your property insurance on it nor your property taxes. Everything I’ve read talks about this company is a collection agency it’s not really a mortgage company. Tried calling them and you can’t even get somebody to really talk to you.

I paid off my home mortgage almost five months ago and SPS has screwed up all of the paperwork--the Affidavit of Satisfaction. I still do not have the deed properly recorded in my name. They are tying up the title of my home with their incompetence. When I called them, they had no idea what the status of closure was, were completely clueless that their paperwork had already been rejected by my county, and were unwilling and unable to place more "talent" toward resolving the issue that they alone caused. Very poor company with lack of leadership and integrity. I am very sorry that I have had to deal with such losers.

Our former home loan was purchased by SPS several years after we bought our old house in 2005. I became disabled in 2011 due to sudden medical issues and subsequently lost my job. I spent weeks in and out of the hospital and almost died. Due to this we fell behind on our mortgage payments. In early 2012 I contacted SPS about a loan modification since we were down to one income. When I first spoke to them they seemed understanding and sympathetic. We negotiated a temporary mod for three months to make sure that we could maintain the payments and after the three months was over, as long as we paid on time, they would permanently modify the loan. We were so happy because the mod payments were about $300 less per month than what we had been paying.

My recent experience with Select Portfolio Services has been terrible customer service. I mailed payments for two separate accounts along with their individual acct. numbers in the same envelope, both payments were posted to the same account, leaving my second acct with a missed payment for Oct. putting me over 30 days for Nov. 2018. I started receiving daily calls from the collections dept. I informed them I did not missed my Oct. payment and was not 30 days behind. I spoke with 4 customer services reps. who admitted the payment was applied to the wrong account.

These people set you up for failure. No compromise or anything. No correspondence of any kind. We have been trying to work with and they tell us one thing and turns out to be a Lie. I want to put them out of business. But I need to figure out how to go about it.

This company got my mortgage loan from my original bank and they have been a nightmare to work with. I missed 1 month on my house payment and the second month they had people at my door showing up telling my son that I needed to contact them. When my son told them he would give me the message they started taking pictures of my house and then walked to the back and started taking pictures of my barns. When I contacted them I told them I know what I have to pay and asked them not to be trespassing on my property. The lady on the phone said it was their policy. I said, "Well when you take pictures of my barns and walk onto my property then they will be a different problem." I wish my bank would have never sold them my mortgage.

My loan was transferred last month to SPS, I did not like the sound of the company name (Select Portfolio Servicing). I did some research and it appears to be a clearinghouse for payments and not just mortgage payments. This company seems keen in getting all the money out of you that they can. They charge for payments through their website. They charge for phoning in your payment. It seems that if you allow them to go into your bank account and take the money or pay them through the mail then no fees are charged (unless I misread something). I found numerous complaints on your website about this company so I thought I would add my own. I do have a question: Why is it not possible for consumers to change mortgage service companies when this "service company" is not serving the needs of the consumer?

In 2012 Bank of America requested an assignment of The Deed of Trust for my second mortgage using a MERS Robo Signer (who is fraudulent) and doesn’t exist, Wayne **. I took Bank of America National Associates to Court and won my case. The Superior Court of California demanded Bank of America to remove my EX wife’s name from all paperwork, financial records and loan instruments to include and any and all documents. Two days after the judgement and after the Amended Judgement was récorded, I was info that SPS is now my service provider. There is as no reassignment of Deed listings SPS as a the new trustee or mortgage company.

I would give them zero stars!! My mortgage payment service was transferred from my lender to this “Credit Collection company". Yes, happens all the time but they are NOT a bank or a quality mortgage company. They forced placed a flood policy on our home at the price of $2250. When we have never been required to carry flood insurance stating that we were in a Flood Zone A. According to FEMA flood maps and my own personal flood insurance company, who I purchased a plan from for $450 our property is in a Flood Zone C (Less than 1% chance of a flood) and does not require flood insurance. Of course, no one can tell me how they got this information and their employees are rude about it. It is clear their customer "service" is seriously lacking. I will be finding a new lender as soon as possible and I will be complaining to my original mortgage lender!!

This company is nothing but crooked. Had a mortgage through HSBC for years and had no problem, since early 2017 they sold my loan to SPS and the very first month they never credited my payment. Called and got the runaround, I kept paying my payments online and went online today to pay the payment and it wouldn’t let me. It said to call.

SPS Servicing started servicing my loan about 5 years now. It's been terrible ever since. I had a 30 year loan and now somehow, they have managed to apply escrow and convert to another home insurance policy which is double of what I had. Now I owe them almost $20,000. I know what they are doing is illegal but don't know who I can turn to.

I contacted SPS customer service on October 18th, 2018 regarding a double payment taking for my mortgage. I was told by the customer service reps. that it would take 24 to 48 hours for the payment to be reversed. As of today, November 2nd, 2018, I have not received a refund. And, when I contacted SPS, I was given different accounts on the status of my refund: a check was mailed to me on October 23, which I have not received yet; a payment has been made directly to my bank account, and again, it still has not been done. I have sent them via fax my bank statement showing that no payment/refund was made. Meanwhile, my bank is charging $33.00 a transaction for NSF.

Like many other listed, I'm looking for a class action suit and or resolution to move my mortgage away from SPS. My Condo Loan was sold by Bank Of America whom I was with for 12 plus years. SPS added Flood Insurance stating I was in AE flood zone. Liberty Mutual who handles all my insurance home and auto would not cover me 'cause they couldn't identify my property in AE flood zone. When I asked SPS for a declaration letter they repeatedly sent me my flood policy after 2 yrs and hurricane Irma that went through S.C. Liberty Mutual would finally recognize my home as in a flood zone borderline. I've paid SPS for 2 yrs for 3,000.00 flood policy same coverage with Liberty Mutual 675.00 yr. I also asked SPS to either refinance my loan or see if I qualify for HARP loan. They're a mortgage Co that does neither HARP Loans or Refinances...

My mortgage was just transferred to Select Portfolio the middle of Oct. I had already sent in my October payment but was returned by the previous mortgage company. The first notification that the mortgage was transferring was when my bank got the check back. On the 25th of Oct I called SPS and was informed I would be getting a new statement not to worry. I could just pay Oct and Nov payment together. Well after getting this reassurance I have received at least 4 phone calls wanting to know "where my October payment is. And when can I make the payment, when do you think you'll send the late payment."

I'm yet another home owner that started w/ ING, then went to Capital One & now SPS took over my mortgage in August. They are demanding I add Flood Insurance to a property that is not in a Flood Zone. They "claim" they have a flood map that shows we are, but refuse to give me a copy of it. I provided them with a Flood Elevation Certificate that shows we are not in a Flood Zone. They "claim" to have a certificate that states we are, but refuse to give it to me. I am beyond frustrated with these people. We've never had a problem in 14-years of owning this home until SPS took it over. HORRIBLE, HORRIBLE company!!!

This is so beyond ridiculous, they must be doing it on purpose. Today I get a phone call from SPS telling me that they've reversed my 100,000 payment to them. They're giving me my money back!! I'm trying to pay off the mortgage to this absolutely horrible company, and they continue rejecting my payments. Apparently they're trying to keep me tied to them...not gonna happen. Total of $135,000 that they've screwed up of mine already (multiple times), probably in order to charge additional interest on my loan. Has anyone ever heard of a company that won't accept your payments? And this company is actually a collection agency that purchased mortgages from Capital One. Spoke to my lawyer today, he will be getting involved next week, and after reading all of the complaints, he will be researching a class action suit against them. Hopefully put them out of business!!!

SPS took over my mortgage from CitiMortgage on July 12th. I received nothing until August. I created my account on 8/3 and logged in to pay July and August. Worst internet experience ever, I would have to say. It would only let me pay one month. I logged in later in August and it said I owe nothing. I logged in in September and it said I owed one month. I paid that. No statements online were available at that point. I chalked all this up to a rough start. I log in October and it tells me I owe $4k and am delinquent now. What?? Every time I logged in I paid what I owed, which is $2k.

First read my previous review, this is the continuation. So I still haven't gotten my $35,000 insurance check that was just supposed to be endorsed by SPS and then sent to me. They have record that they received it, but have no idea where it is. Now they tell me I need to call my insurance company and have a new check issued. THEN I can start the whole process again and hope that SPS doesn't screw up yet again!!! This is beyond ridiculous, they keep screwing up and I need to keep cleaning up their mess.

I'm another one who started with ING, then Capital One, and as of September I was switched to SPS. Horrible!!! First thing I had a problem with was my interest rate. It went from 2.6 to 5.25, so I called. Their response was "we can do nothing about it, we are just a servicing company", I spoke to several customer service reps and managers, all with the same answer, so who can help me? There was no way I was going to pay that rate when my credit score is over 800. So I figure I'll just pay off my mortgage (yes, I'm lucky enough to be able to do that), but first I needed to take care of an insurance check that I had just received made out to me and SPS. So I call to let them know that I am endorsing and sending an insurance check to them in the amount of $35,000, which I asked them to simply apply towards the mortgage.

Select Portfolio Servicing purchased my mortgage in February 2018, so my first payment was due on March 1, 2018. Their statement requesting that first payment was dated February 27, 2018 and sent US Mail. I sorted that out, made the payment before the grace period was up, and chalked it up to a rough start. I created an on-line account and took a look around their website. It's upgrade time. Totally lacking in tools for account holders, you can't pull up a transaction history, you can't opt out of paper statements, really bare bones. But, I could put up with it. Looked around a little more and noticed that SPS charges $15 to make a mortgage payment via their website. That's flat-out robbery. Especially because they're super excited to automatically deduct monthly payments from your checking account at no charge. But, OK. I don't use web-pay, anyway.

I recently had my mortgage sold by Capital One to Select Portfolio Servicing right in the midst of refinancing with another mortgage company. I have been trying for 8 weeks to close on my new mortgage and SPS is failing to provide my documents to my attorney. I have been getting nothing but a major runaround. People not responding. Calling and calling and finally getting someone to respond. Then saying I need to wait from 4 to 6 weeks for the documents and now changing that story to 8 weeks once the 6 weeks has passed. I am at risk of losing my new mortgage and still no response from SPS. Is this part of the game to retain customers or are they just plain incompetent. Have they actually lost my documents and this is just a stall? Please be advised that working with this company is a nightmare. Customer service is appalling.

I just read all the negative reviews and had to share a positive one! I am not an employee of SPS nor affiliated with them in any way. We've had our home loan through SPS for 6 years now and we've never had one problem! Just had to share!

Several loans over the years have been taken over by SPS. Sent my payment short by $100 ($3300 payment, $1700 to principal.) Held my payment on time for shorting by $100 and charged me $168 late fee. No explanation that I shorted them by $100. Terrible statements. Had these loan for 12 years by B of A. Taken over by SPS last year. If I paid this month’s payment on time (12 years of on time payments) they may refund the late fee. Terrible customer service. They act like a collection agency rather than a mortgage service company.

Recently, I filed a claim with my insurance company regarding damages to my property. The insurance company granted my claim and issued a check endorsed to myself and Select Portfolio Servicing. I sent the check via certified mail to the Lost Draft Department. The check was mailed on September 17th, 2018 and received on September 19th at 11:40am. I called on September 21st to request the check be sent via overnight mail and I will pay any mailing fees. I was told by a representative in the List Draft Department that the check was endorsed and already in that day's outgoing mail. I asked if the mail hadn’t gone out for that day could she retrieve my check and send it overnight. She stated no.

My home was originally financed by ING Direct. Few years ago Capital One Bank purchased ING and became my Mortgage Service provider. Even at that time, the service levels went from Good to Bad by taking away the late evening and weekend support. And by increasing overall costs from what it was before. And recently, I received a sneaky welcome packet that announced that the mortgage service provider has been switched to SPS. Just like that. I tried calling them multiple times to understand the whole deal. Frankly the experience I went through did not feel like it was dealing with a Mortgage company or a bank - it was more like dealing with a Collection Agency when you have defaulted on your payments!

Capital One sold my HELOC and my first mortgage, to 2 separate, but equally inept "servicers". SPS has the first mortgage and it's been nothing but frustration during the transfer. I was assured that my auto draft payments would flow seamlessly, but that's hardly been the case. Their website is lousy, as is their call center. I don't have any confidence in this company and will look to pay off the mortgage as fast as possible.

I had my loan sold to SPS from Capital One Bank on August 31 2018. I was pretty much the perfect customer for Capital One ~ 830 credit score, lots of assets to cover every debt. I guess I'd never experienced the kind of nasty treatment that people less fortunate than me talk about. Now I have and I get it. First the transition was a mess - SPS won't use email for communication, they want $15 for online payment (really, I'm not exaggerating), and the people who answer your calls tell you a little as possible. They called me a dozen times for no purpose I could follow. I finally blocked inbound calls from their numbers to solve that.

I recently had my loan transferred to them from Capital One Bank. I have never missed a payment, my credit is in the 800’s, the transition has been dreadful. They have called me out of the blue and asked me for personal verification...anyone that receives a call on a Saturday morning at 9am five on an 1-800 number should be reluctant to provide information. I ask what it’s concerning and they say they can’t give me any information. So I politely say I will call them back. I do and they say there is nothing on my file of why they are calling me. So why on earth would they call? It was then because it showed that someone had called me. They also do not have my loan papers, have not provided me with my request for verification that they actually own my loan. This doesn’t matter too much to me as I am sure that they do, but the level of service is downright rude. Really rude.

My experience with this company from day one has always been a good experience. There is nothing I can ever complain about concerning this company. I am glad that every call I make, every communication by letter or etc., is good and acceptable.

My loan was sold by HSBC to Caliber Home Loans and then to Select Portfolio (SPS). I have had nothing but a great experience, thus far. Due to illness and a loss of time at work, we fell behind. I contacted them immediately. They told me where to go on their site to request assistance. Everything was submitted online. Their application, and any documentation was uploaded right there. No lost paperwork! Within a couple of weeks, I was offered a 3 month trial period and ultimately, a permanent loan modification. Saved our home. Any time I had questions, the customer service and my relationship specialist were helpful and always answered all my questions. I am sorry that so many of you have had a terrible experience. I can’t wrap my head around how that is, when I’ve had nothing but a great experience. My advice. Speak to your relationship specialist and be sure to submit all documentation that is required.

Select Portfolio Servicing placed a modification on our home loan which we wanted. They had insurance on our house but always said that it would be cheaper and better if we took out our own so we did. We were told that taking out our own house insurance would not affect our modification. We got our house bill in and it keeps going up. Note when we first went under the modification we was told that our payment won't go up, well it's going up. Each time we talk to these scammers they tell us something different. I would avoid this company at all cost. If I had somewhere to move today I would pack up and move just so we don't have to deal with this crazy, rude, company. Don't do business with them!

My HSBC mortgage was sold a few years ago and is now serviced by Select Portfolio Servicing. Worst. Service. Ever. Website is horrible. Charge you $5 for electronic payments. Representatives are rude. To top it all off, it is going to take five days to provide me with a payoff quote. So glad I'll be done with them soon!!!

I have been working with SPS Servicing for months on a loan modification after my husband rather suddenly left me. Yesterday I received notification of default and foreclosure, four certified letters, two regular mail to "Occupant". Just how does a company justify putting a borrower into foreclosure and default while working with them on a loan modification? Why wasn't I afforded at least a phone call before receiving these certified letters and two days previously a letter of default taped to my front door with bright blue navy tape for all my neighbors to see? I knew nothing of these going ons until I began to receive calls from random realtors asking me if I would like to list my home with them and I'd better hurry as I was in default and only had 30 days left.

Our loan was sold from HSBC also 2 years ago to SPS. Had no problems till this year as I was working a job that could support the payment. Then recently I lost my higher paying job, found a replacement job making a quarter of my previous salary. Started having financial issues in May 2018, contacted SPS for a loan modification, they snuck around on a Sunday night during my daughter's high school graduation party taking pictures of our house. Then came back and said the investor doesn’t do modifications and our only option was a short sale. We were and have been only 1 month behind. How can they do this to us?

For the last 2 YRS since my mortgage was sold to SPS each time I send a payment in they hold it for days before they post it to my bank. Only 2 times can I recall that it took 5 or 6 days. Most time from the time I mail it until they post it they take 9 to 16 days. I can send bills to Phoenix, Orlando, Dallas & 3 to 5 days it is posted to my bank. In fact anything else that goes to Salt Lake City Utah only takes 3 to 5 days to post to my bank. But with SPS it takes 9 to 16 days for them to post it to my bank and then they torment me by phone about payment. I told them to get off their last rear and post the customers' payments. I am not the only one that is having this problem. Hundreds of other people are too.

I have spoken to three different at SP services and each time the service has been excellent. All of the people were polite, patient and knowledgeable. Why and where all these negative come from amazes me. GOOD WORK SP.

Accredited Home Lenders was my original mortgage holder. They sent me a letter stating that my mortgage to SPS. When I contacted SPS seeking a modification, I was told that my lender did not allow modifications. They informed me that Accredited Home Lenders owned my mortgage and that Deutsche Bank was the holder. When I requested a modification, SPS sent someone out to take pictures of my home. They sent me list of homes that was sold in my area and suggested that I do a short sale. This is underhanded and scheming.

We fell behind on our mortgage payments when both my parents passed away two months apart. Maybe 4 months at most. They stopped taking payments from us and SPS wanted us to modify our loan to catch up with payments. Four years (4 years!!!) later, they held up any decisions by asking for more paperwork, including the time we met with a mediator, they asked for a whole new package at the mediation. At least a dozen applications have been given to them. They have forced us to settle with the in rem and offered relocation money. They have screwed our credit up by continually reporting we aren’t making payments, even though they weren’t accepting them, and screwed our ability to get a conventional loan elsewhere.

SPS treated me as if they were going to make a modification in order for me to keep my home. I believed them. Stupid me-- ended up costing me more money. Even hired one of the so called top foreclosure attorneys in state of Florida! Guess that works for people with lots of money like investors. Stupid me. Wasted the last of my money. Long story short, I lost my home & I am too old to start over. I'm 66 now and cry every single day & then some. It's only been about 3 months. Had to leave my hometown of 42 years. Thanks SPS and my lawyer! Please include me in your prayers.

This company and some of its employees really know how to kick a person when they are down. I went and filled out all required paperwork for a modification in Feb. I was desperately in need of help. They lost my application 3 times and asked for the same thing every month. "Oh looks like we're missing bank statements for blah blah month."Well I've faxed and sign receipt same bank statements 3 times. I asked them why they were so irresponsible about my personal info and they are violating my privacy act by misplacing my personal info like my SSN, phone number, date of birth. The guy (quote) then said to me on the phone, "I turned off the recording device. Why are you really in this position," why did I buy a house I couldn't afford in the first place, I should have known better.

Select Portfolio bought our second mortgage in 2017. They forced placed a flood policy on our home when we already had flood insurance through our first mortgage. I sent them my dec page which continues to be lost. They bought a book of business that they can't manage.

My mortgage was sold to this Credit Collection company. They are NOT a bank or a quality mortgage company. The employees are undereducated, underpaid and full of attitude. Regardless of the question, their answer is typically 'they cant.' They cannot mail anything, they dont do email. THEY USE YOUR COMPLETE SOCIAL SECURITY NUMBER AS THE TEMPORARY PASSWORD!! Putting this highly personal information permanently into the internet to be easily hacked. I continue to be dismayed with the lowering bar of service or quality. As a mortgage company they suck.

We were advised on in June by a letter dated June 14th, 2018 that CitiMortgage transferred our Servicing to this company. We sent a payment on June 25th to the new payment address with all the specifics on loan number etc. in the amount of $1,565.00 which included extra principal. They still haven’t credited this to our account. I have called twice and the personnel is not helpful or friendly. They could care less. They keep telling me to call back to check if received and is due to not being set up when received it... Have been getting the runaround. They advised me they have 60 days to straighten this out and will credit interest accordingly. Based on her attitude, I doubt you can believe them. Never have I talked with a Servicing company and had such apathetic treatment. Can’t believe CitiMortgage transferred our loan to such an unreliable and questionable company.

My friend was too old to take care of her house. She quit claimed it to me, and moved to a retirement community. The deed was recorded November 2011. SPS allowed her son to take out a mortgage on my property January 2013 without my knowledge or consent. Am I obligated to make payments?

My mortgage was sold to SPS in 2004 without my knowledge or consent and I owe more now than when I first bought my home 25 years ago. I think after reading all the reviews we all need collectively sue this company for Predatory lending practices. How can we do this?

Our insurance company sent me a check to cover roof replacement. Select Portfolio Servicing requires their name on the check, so I had to send it to them for endorsement. They stated there was a two day turn around time, and stated that it would be faster if I send them a pre-paid USPS priority envelope. I sent the envelope along with the check. They received the check two days later. I was told two days ago that the check was in the mail returned to me, however, the post office has not received it according to the tracking number. SPS will not return my queries and now I am delayed in getting my roof replaced. It is clear their customer "service" is seriously lacking. They are, in short, liars.

The 1st check we received from the insurance we sent to SPS and then they sent it to a third party company called Insuranceclaimcheck.com. You send all the paperwork to them in order to get any of your money. Now that I have a second insurance check I don't understand why we have to send it to them again just to send it to the third party. This is going to take weeks. I just got my roof put on back in April 2018. Now we are in hurricane season again and we can't even get the inside of the fix.

This company is just absolutely the WORST I've ever dealt with in my 55 years!!! I had a mod with my prior company. Loan sold to another company whom they would never disclose to me. They said they are not offering a modification and I would have to reapply. I've sent in all the paperwork - wait for a response, then they tell me I'm missing something which I already sent.

I have the same problem as some of the other reviewers. It has been almost 9 months and we are still in our loan mod process. No one knows what the left from the right hand. I'll get a call saying they need more bank statements and then they keep requesting for the same bank statement and said one week that it was in underwriting and then the next week they say we need another bank statement. They only ask for 2 recent but they have asked for 4 of mine. While in the mod process they said that they would not do a foreclosure and that it is in status but that there was no date set. Well that was wrong. Just got a foreclosure date even though we are in a mod status. They said, "Oh don't worry. They will prolong as long as it's in a mod status." Also we claimed BK and it said that our debts have been discharged in the BK. We get statements. They say that it is not an attempt to collect a debt. So we are so confused.

I have to be honest, I have read these reviews a couple times and though this process with SPS has been long and drawn out, I thought eventually I would be different and leave a different review. Well, SPS has proven all of you right and me wrong. We received an excellent offer on our home, $13,000 less then what we owe and above what it was appraised at. I also received in a very timely manner, a release of a federal tax lien on the property, which was forwarded to SPS as well. That release has now expired and we are still going back and forth with SPS on changing the HUD-1 to how they want it to read.

I have been trying to do a short sale for a client for almost a year. I'm done. I priced the home where the bank told me to - full price offer in January - they are still reviewing, they need this, they need that... Weekly phone calls to SP Servicing and always something new they need - no one knows what other people are doing on this account. No communication. Today I called, "Oh your client's property is not in short sale anymore - your paperwork is expired." WHO'S FAULT IS THAT??? The incompetence, hatefulness, derogatory statements to me and my client - after 15 years in real estate never have I worked with anyone or any company like this. I am done.

This is simply CRAZY!!! WHY would ANY Homeowner Financing Company put BALLOON PAYMENTS at the end of your Home Loans? Unless, it's to have you pay your mortgage each month and then send you a BALLOON PAYMENT BILL at the end. I bought my home with the primary loan for 30 years and a secondary loan for 15 years. Now that my 15 years is up, they send me a BALLOON PAYMENT BILL for over $15,000 dollars and THEY do NOT refinance. And it appears that EVERY loan they do has a balloon payment in the end. I am a disabled vet on a fixed income. BUYER BEWARE...

Our mortgage was sold to SPS by Chase about 5 yrs ago — we were in process of modifying our loan then — had to start over — fast forward to 2017, still no modification - requesting docs we’d already sent; husband moved out but assured me he’d cont. with mod etc., November 2017 got served w/ notice of foreclosure for 12/5/17 so when I called SPS to ask about options they were rude, asked why we were separated (as if it’s their business) & told me there was nothing I could do to stop foreclosure. Told me they usually give owners 39 days to vacate — never got any correspondence related to when I had to be out. Sat on my porch that morning while they auctioned it off — seemed to jeer & laugh at me too.

They would not work with me at all! My husband lost his job, he made 75% of our income. They claimed we didn't qualify. They offered to DOUBLE my payment!! They also refused to sign insurance check for hail damage. The check was for 7 thousand. That was only the first half, the insurance company would pay the second half when we showed a work order. SPS told me I had to pay out of pocket, prove to them the work was done, then they would sign the check. The insurance company sent two more checks after those expired. Same result. So they were complicit in my home falling further into disrepair.

A couple of months ago my mortgage company sent us a letter telling us our account was going to be handled by a company called SPS select portfolio servicing. What they did not tell us is that SPS is a collection agency. SPS did not identify themselves as this type of company either. In effect this makes it next to impossible to refinance your mortgage.

Working to sell the property with a short sale with SPS is next to impossible. I'm losing sale opportunities because they keep "reviewing" the documents, and then telling us (realtor, and myself) that they are incomplete, been over 2 months and now we are waiting 30 more days while SPS reviews offer. We've done everything they asked us to. I'm at the end of my rope. I feel like they are trying to sabotage this sale.

This company will not work with the homeowner, and everything they do, is to benefit them only. They have received money from the feds to assist families having a difficult time financially, and they did not hold up their end of the deal. Look at the rating and customer feedback, that says it all. Time for a class action lawsuit.

Flood Insurance-? Why wouldn’t you send **certified mail** or call me over such an important issue? You can sure give us a phone call (or 12) when we are late on a payment. Prior to the 2013 FEMA changes… We were in zone AE which is considered- “extremely high risk”. FEMA then decides to change the map to accommodate the Grant Road Construction Project, and backs up the NEW flood line to my neighbors' property across the street. So I go from a “extreme flood risk” to “minimal flood risk?” Overnight? Did SPS bother looking at the new map? If you would have told us about it we could have done some investigating. I wouldn’t have taken that chance by not renewing our flood insurance. Especially with a PRIOR FLOOD CLAIM on record! Do you trust the government?

I'm finding more and more people like me, when facing SPS Portfolio Servicing. They have the worst customer service for a financial institution that I have ever seen! Antiquated computer systems are to MAKE SURE that you have the most difficult time with any of their systems! It takes them 14 days to process an online payment, just to find out that the bank account was in error. I mean, this is a simple mistake that most websites can find within 5 minutes of running the data. However, SPS uses tactics like these to make sure that you are late on your payment so they can assess fees. They make sure that the blame is solely on the customers. The same customers who are using their services, reluctantly I might add. This company has so many bad reviews, it is AMAZING how the government has not stepped in to help with their hard-working citizens. These types of companies exist only to make people's lives worse and try to scam you into default and paying extra fees.

Let's see. No one can help with problem from one issues to another... THE WORST OF THE WORST, Hurry up and wait. Very unhappy. 1.5 years holding for a claim check. Lots and lots of hold time and a TON of different customer service rep that most DON'T TALK English.

I had multiple offers on my short sale for my home, each offer was declined due to SPS. Finally, one the home went to foreclosure and even leading up to the auction, I called them every day encouraging them to accept the last offer. They stated that the offer was under review, but would take 10 days to complete, which was after the auction date that was set. One of the offers that fell through is now suing me because they did not get the house and we would not sign a cancellation notice that would allow them to come back for damages. Well they are still suing and all because of SPS. Wish I could give something less than one star.

When I bought my home 15 years ago, my monthly mortgage payment was $900. The mortgage has been sold to a different company about 3 times since then. It is now with SPS Mortgage. My payment has now gone up to $1324 per month with each increase claiming to be due to an "escrow shortage." I do not believe that can possibly be true. None of my neighbors have had their mortgages increase this much. It seems to be gouging to me.

I was lied to and misled, while trying to satisfy them with requested paperwork, critical time was passing by while they were lying about working to modify my loan, only to find out they had no intention on approving me.

I was approved for a loan modification in 2013 with Chase Bank. After making two trial offer payments they transferred my loan to SPS. I made my 3rd payment with SPS (on time mind you) and NEVER received final docs to sign. SPS claims they sent the docs to the address they had on file from Chase. I spoke with Chase Executive Offices and they are HOT! The liaison between the two companies is getting involved because I have been fighting like hell to save this property for the past 4 years!

Chase was my Mortgage lender and suddenly I get notified that these guys are handling it. When you call they have a recording that this is an attempt to collect a debt bla bla bla. Very rude in my opinion. I know I have a mortgage payment due and actually paid extra on the principal last month. Even though it was the first month they handled it and I had to find out how to pay. I know (from SPS and Chase that during the transition you have 60 days before they can report you as being late.) I went out of my way to MAKE SURE that it was paid on time (within the 15 day grace period that all mortgage lenders are required to give) and they didn't post it till day 16 BS~~~.

We were behind on our mortgage due to both my husband and I becoming disabled and not being able to work with months of each other. We had major damage for our house from a very bad wind storm and the insurance company sent SPS the check. Because our insurance is escrowed. After getting the estimates the appraiser the adjuster coming and getting all the numbers everything was approved and you trust company sent the SPS the check then they decide when it’s time To release the funds to the contractor. They decided they were going to release the funds until the account was current status.

My Mortgage was sold to Select Portfolio Servicing from HSBC about a 18 months ago. Ever since Hurricane Harvey happened last year, I have had problems with this company. I was offered forbearance for 3 months, however I did not take advantage of this because of a balloon payment. I only missed the month of September due to out of pocket expenses I had to pay that the Insurance Company did not pay, not enough money to cover all repairs. I HAVE PAYMENT ARRANGEMENTS FOR THE MONTH THAT I MISSED. I am still being harassed and sent letters every month. Communicating with these people is terrible. These people are heartless. No respect for Seniors.

SPS has been nothing but a nightmare from their first contact until now 02/20/2018. No one there has any answers to problems, it's just one big run-a-round when dealing with them. I have been trying for 11 years!!! To get the right answers and now that I was forced in bankruptcy because they (SPS) foreclosed on a fraudulent and predatory loan I am now going to have to go to a more legal route. They (SPS) just do NOT UNDERSTAND what I am asking or saying. If anyone is still with this company... Get out now or sue them now!!! Protect your house, because they will take it. They manage poorly written loans that they knew were going to go bad and that they would take action on. My fight against them is NOT OVER! Good luck to all involved with these scammers!

I have no idea who owns or works for this company but they are the worst mortgage company that I have ever dealt with. Every time I contact them all I get is a runaround. I'm behind on my mortgage payments and SPS said to contact their law firm. I contacted the law firm and they said to contact SPS. Now one of my sons, who has a learning disability, was handed warrants regarding my mortgage! I'm not sure what to do next but I will do something. THEY ARE THE WORST!!!

Currently working on a short sale with this company. They never give the same information twice. After issuance of a short sale approval letter, they came back asking the owner for a cash contribution of $2500.00 stating the PMI company required it, but here is the catch; there is no PMI company. There is absolutely no part of the monthly payment being applied to a PMI company, hmmm... and when I asked for this information to be provided in writing; it was explained to me that they don't issue this in writing. They need to be investigated, and I will make it my life's work to expose them for what they are and that is FRAUDS, oh, and the icing on the cake; they will offer the owner to sign a promissory note of $4896.00 to be paid over the course of 3 years @ $135.00 per month. This is nearly 50% interest? This is totally unscrupulous!

Six years ago, I tried to re-structure my mortgage which was owned by Select Portfolio. It was a year's worth of being stalled, having to re-submit paperwork, and redundant phone calls. I never got consistent answers from any of the staff I spoke to. We wound up losing our home and filing bankruptcy because of this company and its fraud. Steer clear, everyone, if you value your home. Zero stars if the survey would allow it.

This horror of a sorry excuse for a collection company posing as a mortgage company became the service of my loan after a divorce. The original loan servicer was Suntrust Mortgage. This fiasco started in 3/2010, once my husband refused to help pay a loan that was in his name also, this predatory company stepped in like the Anti-Christ. I have had my house on the chopping block 3 times and fought them in bankruptcy with the promise of a modification. I have killed more trees and played the SPS run-around lost the papers game more times than I can count in 8 years.

Select Portfolio still continues to call and harass us every day and writing threatening letters and harassing my 76 year old mother who is under the doctor's care and Select Portfolio has almost caused her to have a heart attack. Our house was paid off in February 3, of 2009 and we do have the proof, somebody in that company took a mortgage out in our name and we just recently found this out. Is there someone that can help us with this? We want this stopped. It is nerve-wracking.

They posted my payment (loan) even though it was redirected to a different P.O. Box. I Contacted them this morning and everything is current. But I'm going to stay on top of this for a while... Thanks for your help. I'll keep you updated.

Chase sold my loan to Select Portfolio Servicing, Inc. in 2014. Ever since then I have been having problems with my mortgage. They are a company out of Utah whom I am not sure if they know California mortgage laws. They are very rude when they talk to you on the phone. Once they even hung up on me because the manager said they were closing and his reps were tired. When they took over my loan I was paying my flood insurance on my own, 2015 I received my paid declaration page from my insurance carrier. I called them and asked who paid my insurance. They replied, "SPS did." I then called SPS mortgage and asked them why did they pay my flood insurance. They stated the laws in Calfornia requires them to pay my flood insurance from my escrow account even though paying it shorten my escrow balance.

My mortgage was sold to Select Portfolio Servicing last June by Bank of America without my knowledge. Hurricane Irma hit Florida in September 2017. My house was damaged inside & out. Water came in from the windows & floor, roof was damaged. My pool screen & air conditioner unit was totally destroy. I have damaged inside my garage, master bedroom & guest-room water was coming from the roof. I had to hire a water restoration company to remove the walls, carpet, ceiling. My insurance company adjuster came out, saw everything, did his part. Checks were send to me with my name & this TERRIBLE company name (Select Portfolio Servicing). I was told to go ahead pay for new air conditioner unit since I live in Florida & it was VERY HOT! I paid with a credit card. A lien was placed on my house by the water restoration for not getting pay. I had to pay them with my own money plus my credit card interest is building up.

Even though they obtained a summary judgement of foreclosure in May 2016, SPS refuses to close my account or advise the credit bureau that I no longer owe them anything. The property is a condo in DuPage County, Illinois. I have not lived in the property or paid on the mortgage for 2-3 years.

Select Portfolio... saved our home. We were packing up boxes. They lowered our payment 200$. We have never had one misunderstanding with them. Recently we received a check from them... because our escrow was over. They have always been polite and helpful.

In 2004 I took out an equity line of credit loan on my house. The original loan was sold to HSBC and just recently to Select Portfolio Servicing. I wasn’t very fond of HSBC but now I am very displeased with Select!! They now claim that I have an ARM but for the past 18 years I have paid an interest rate of 8.25 %. My rate now is going up by the month! None of what I paid for the past 18 years has gone to the principal! It’s like I’m being held hostage!! I want to get out from under this! Anyone have any suggestions?

First I received a letter stating the account had been charged off, a week later a letter stating it wasn't. Secondly, I went to apply for a modification and when I checked the status, a modification program had already been completed a week earlier, though I never initiated and never agreed to. Had I not gone back in to check on my status, I would have never known there was a modification plan in place. When I called the rep told me this must have been in place with the previous servicer (though I have no recollection) and I was lucky to have it. Only a guess on his part and he could not tell me why the charge off status to not charged off was a mistake, just that it was. It all smells fishy.

Every month SPS charges $150 for "other fees". The explanation of other fees is nebulous. In fact, other fees are unexplained... other than an obvious answer consisting of "other fees are other fees we paid." They don't tell you what those fees are. I don't have an other fee debt. The other fee is nothing more than corrupt workers or managers banking $150 a month from me and probably 10,000 other people. I am grateful to have saved my property through a HARP. It was problematic because they refused to accept payments.

My family's house was damaged by Hurricane Irma. Once we finally received the insurance money we had to send it to our mortgage company Select Portfolio Services (SPS). It has been over a month since SPS deposited our check into their account and we are still fighting with them to get the money sent back to us so we can continue repairs on our house. I have spoke to someone at this company almost every day and each time I've been told a different story. This company is holding money that is owed to us and they are using our money for their gain. How can this be happening???

This company truly needs to be investigated. I just completed a very lengthy process for a home modification program. I was finally approved after 12 months. My loan is now approximately $250 more per month, they jacked up the interest rate and increased the length of the loan. Horrible to say the least. Not sure what to do at this point. Starting to really not care if I lose this property. They suck for sure.

This PATHETIC company just started servicing my loan. Worst customer service!!!! Charges online fees like mad for making my payments. Their offices are here in my state and wont accept payments. They want me to mail the payment to avoid the online fees but I'm not a fool. I know the daily interest would be more!! I think it's bull that companies make money off customers this way!!!

I was flooded by Harvey. My flood insurance company sent a check to me and needed to be signed by my mortgage company which is SPS. They told me that they hold the money and monitor the claim. Each time I got a contract I would have to pay the contractor 25% out of my pocket then request it from SPS. I submitted my adjuster's report and they declined it for no reason. I submitted paid receipts for my AC and was told it would not be approved. They are holding on to MY claim money from MY insurance company and won't release funds!

I feel I was discriminated as a widowed ** by SPS. I tried SEVERAL recommended PROGRAMS to maintain my home after the death of my husband, Mat ** in 2013. However, near the completion of each program I was required to submit extra additional information, in which I did comply (to NO avail) MY Account Number (**)... As a result of many attempts I had no choice but to leave the property. The process has lasted for several years. I am currently in partial ownership/foreclosure of the stated property. I have experienced many ailments during this process, and still do not know my status regarding ownership… Your attention to this matter is greatly appreciated and needed. Thank you...

A couple of months ago my current mortgage servicer, Seterus, sent a letter saying that I was going to a new mortgage servicer, Select Portfolio Servicing. I wasn't too alarmed but watchful. I did my homework on this company. Horrible reviews! I am a on the HAMP program (final increase of interest next month so increase in payment) and things have turned around for the better, for me, or so I thought. I was prepared for the final increase in payment. In 2 month’s time SPS did an escrow analysis and wants to collect an additional 1,871.00 or an additional 77.00 per month. No one on the phone in customer service can help you with the reason why nor can they connect you to anyone who can. They have to put in requests if you want information and can only check the fax or by mail boxes to get it.

SPS become the servicing company for my mortgage. My note was 30 year fixed with no impound account as I paid my property taxes separate from my mortgage. SPS took it upon themselves to pay my property taxes without informing me. When I want to pay my property taxes I was told that my mortgage company already paid them. SPS then refused to credit my mortgage payments accordingly and said that I was short because they allocated my Mortgage payment towards "my short impound account".

My experience began when I bought furniture from a local shop and financed the purchase. Even though my down payment was taken on the first day and the contract clearly said purchase, I was informed my purchase was changed to a lease and I was now paying approx. 100% interest rate. When I refused to pay the high rate I began getting 50 to 100 calls a day by the finance company called Bristol Cohen and Select Portfolio Servicing. Approx 2 months later Select Portfolio Servicing took over my mortgage servicing from HSBC BENEFICIAL. Again 50 to 100 calls began every day.

My mortgage is in the final year. We were on auto pay bi-monthly. This company claimed I would have to do nothing, and that the mortgage would continue as it had been with HSBC. They lied. I got a statement showing that my interest, which was about 1/10 of my payment, is now the majority of my payment, with very little to go toward principal! They won't let me pay bi-monthly, as I had been doing. They won't take a payment until mid 2018, as we're paid a year in advance. Pamela told me I would experience no changes, then the next woman told me the complete opposite. Anyone starting a Class Action Suit, please contact me.

I've read each of these complaints, only because I also had been told by my mortgage bank, New York Community bank, that they sold my loan to this company. SPS. Researching SPS I see that it is NOT a bank or a financial institution. It is a boiler room collection agency. I also looked at the BBB website and found many complaints, noting that SPS is NOT BBB-accredited. It's hard to believe anyone would want to be part of a predatory company.

We had a mortgage with them. Thankfully we were able to refinance with another company. When calling them about our payoff amount at that point the lady told us that we would receive our escrow overage within a week after the mortgage has been paid off. After calling several times I had received several answers on when we should receive this payment. We now have to wait for a full 30 days to received. This is ridiculous, after being told that I would receive it in one week. I talked to a supervisor today and he didn't seem concerned about it. Go figure not his money. I wonder if we receive the interest of them holding our money?

This is small potatoes in comparison to some of the horror stories I've seen on this thread. Nationstar out of TX sold my mortgage to SPS. They called me to inform me of the change and I hung up thinking it was a sales call. They said that they also send me letters. Why would I open a letter from a company I didn't know? I can take fault for not receiving their notifications, but their methods are archaic. 60 days late, 100 points off my credit and they won't retract their credit claim. Why??? Why are they trying to hurt me? They should be required to accept a CONFIRMATION THAT I'M AWARE THAT I AM TO PAY THEM FOR MY MORTGAGE BEFORE CLAIMING 60 DAYS LATE!!!

I had a loan transferred to them and during the Oroville dam we were evacuated I called to make my payment they offered FEMA. We didn't know we accepted. FEMA never offered an individual relief. I started making payments immediately. We weren't behave behind in payments. They deferred moved $ to the bank. I continued to make payments. Never been late for 6 months. They have repeatedly reporting me late for my brhsbin forbearance no payment due? They cook their books to what they want. They moved a payment from month to month and they report to hurt you.

My sister passed on in 11/16. She was a single woman living in Texas in a single family home. Her mortgage as we thought was with Chase Bank. After her passing, we sent all the documentation, Death Certificates and other requested info (contact, mailing address) as requested by Chase. We informed them that we were in the process of prorating the estate and would provide them further information on that it occurred.

I have been reading other reviews and can see I am far from the only one experiencing problems with this predatory company. From the very beginning and actually before they had my loan there was a problem. I made my last payment to Wells Fargo in Dec. as I was supposed to. I made it on time (I have records to backup everything I am saying) and yet I was assessed a late fee by SPS. They didn't even have my loan yet and assessed a late charge! And they did this several other times when even their own paperwork showed I paid on time.

HSBC sold us to these crooks. My son has been in the hospital twice, since March 2017. This last time to get his toe amputated, he is on a medical leave from a good job. Now we are getting short sell & lien transfer papers from them, at least 3 a week. These people do not want to work with us, they want our home. We've had it almost 13 years no problems till now. Please, any one know what we can do, though after reading these reviews I guess it's all a lost cause.

Updated on 02/11/2020: I’ve been living in a camper since my home burned 3 years ago, while SPS holds my $50,000.00 (from my homeowners fire damage proceeds) in escrow! Now today, I hear for the first time that the mobile home I paid $5,000.00 down on after my double wide burned is not acceptable & neither is the receipt! I have told them 100+ times that I live alone now & do not want or need a 5 Br. 3 bath home but they’re saying I have to, as that was the size that burned! My land value is more than enough to stand for the remaining balance of the mortgage, even without a home on it! WTF??? Are these people communist or what? How can they tell me what kind of home I will live in??? Three years of their lies is just about all I can stand! They are the absolute worst mortgage servicing company!!! I need my money!!!

This my loan was transferred to this damn sorry company and they charges fees to make an online payment. It’s a damn shame to have to be charged to make a payment. You will have to mail the payment to prevent from paying excessive fees. I will do my damn best to get rid of I this company. EVERYBODY PLEASE RUN. Stay away from companies that charges to make payments.

My husband lost his job and unfortunately passed away at the end of the year. I applied for a Remod and had been on HAMP for 5 years. Even though my numbers showed I should have qualified for a new payment and for HAMP 2 they denied it and have me a repayment plan that is 62% of my income. That is their fair repayment. They are very difficult and often having had to fight in prior years due to unemployment for them to listen or work with us. This time they stated it's because of having been in a HAMP program and not meeting it they don't plan on offering any other and now the program has ended. They know the market is going up and so they are harder to work with than ever. Sad for my kids mostly as they feel they just keep losing things.

In August 2016 the remaining $19K mortgage on a ~$300,000 balance was transferred to SPS. It was always paid on time, but had been part of a consolidation in which Chase should have ceased charging PMI as the loan to value was very small. I proactively called Chase to alert them of the problem, but they having sold my account to SPS, told me to call them. I called SPS in August and again in September in advance of being billed and was assured by Melinda (?) that I was not being charged PMI by them, but would submit an inquiry to Chase about the previous charges. The PMI charge and desire to pay on time were the sole reasons behind my call.

This company sucks. I am attempting to obtain a payoff to close out my loan. I have made several requests over several days and still no results. Seriously? This is 2017... how complicated is the process. My suggestion is to stay as far away as possible from this company.