Select Portfolio Servicing Reviews

I have had problems with SPS and getting my mortgage paid on time. They said they never received my check on time, which was sent by my bank through Bill Pay. I ended up paying a $97.00 late fee. I am never late with any bills. Now I paid online, with an additional $5.00 fee. They credited only the additional amount for principal and not the monthly payment. So, I am paying another $5.00 fee to pay the original monthly payment. If I didn't catch it in time, I would be paying another $97.00 late fee. I have never had a mortgage company charge extra to pay online.

I visited CrossCountry Mortgage, and after that, I contacted SPS. In my experience, this company has been very difficult to work with. They charged an additional fee of about $3,000 without giving a clear explanation. The title agreement and the fees they added did not seem fair or transparent. Based on my experience, I would advise others to carefully review all documents and fees before working with this company.

Select portfolio is one of the worst company in financial industry.

SPS is horrible to work with. I had my loan transferred to SPS this year beginning. Since the day, it got transferred, I had all kinds of issues. I got charged for unnecessary fees, setup fees for account and when paid off, they didn't provide me a detailed statement. Customer service was horrible, instead of explaining the closing transactions and how the payment was applied, she kept on arguing with me and finally kept me on indefinite hold. The amount they quoted on Payoff statement vs how the payment was applied was not right and no proper explanation provided for additonal interest taken from my payment.

My mortgage was recently transferred to SPS, and the experience has been terrible from the start. I was not properly notified about the transfer, and by the time I became aware, the account was already marked 15 days past due. Now they are demanding additional fees just to allow me to make the first payment, which makes absolutely no sense. I was ready and willing to pay, but instead of helping, they created unnecessary penalties and complications. This feels like a setup to generate fees rather than support customers during a transition. Very poor communication, zero flexibility, and a frustrating experience overall.

We had our mortgage transferred to this servicer, and our experience interacting with them has been nothing short of horrible. For all issues, they refer you to a generic email address for a “relationship manager” who never responds to any email inquiries. We set up autopay, and they made an unauthorized mortgage payment 2 weeks ahead of our scheduled due date. They paid taxes out of our escrow account for the tax year before we even closed on the property, and told us that they simply pay whatever taxes are owed on the property. We live in a multi-unit condo building, and they paid taxes from our escrow on the entire condo building! They took no accountability and told us to take it up with the county. They are horribly incompetent, negligent, and should not be in business.

Horrible company that does not value customer experience and only manipulation to drive up fees and costs. Misled to believe they were assessing the dispute but used it as a delay tactic to drive more interest and never assigned me to a manager.

If I could put 0, I would do so in a heartbeat. I have spent countless hours on the phone. Our investment properties were sold to SPS and it has been downhill since. SPS puts my accounts on paperless, then tells me the accounts are linked, then I log in and can't see them. Well I have to file taxes so where is my 1098? SPS rep says it's online (well if I can't see it on my profile how do I retrieve?) So 5 properties and they want me to have 5 logins.....nothing will link, their IT dept email is not responsive, customer service can't help nor forward me to any manager...HORRIBLE...HORRIBLE.

Not a good company, Do Not Recommend, I did not have a choice with this company. When my mortgage was sold to Select Portfolio Servicing, my mortgage length went from a 30 year mortgage to a 50 year mortgage. My original maturity date was 2036, now SPS shows a maturity date of 2053. Don't understand.

My investment property mortgage was sold to SPC, the charge a fee to use ACH. I did not select them, would never select them. Over 25 years owning 6 homes with numerous mortgage servicers, SPS is the only company to charge to use ACH. When I complained, they said that I could enroll in auto payment or pay by physical check. Terrible money-grab, poor service.

My mortgage was recently sold off to this company. My first two interactions have been the worse experience I have ever had with a mortgage company. 1.) I was not notified that my mortgage moved over to them until the 7th of the month. Mortgage payment was due on the 1st. 2.) I asked if I could move my monthly payment to the 15th of the month the woman stated I could but I would need to make my first payment and then call back once it posted. She then stated I would need to pay the difference on the second payment to make up the 15 days, which makes sense, and it would go back to the normal monthly payment. No big deal. 3.) I followed what she stated and even set up automatic bill pay. 4.) I called back in and now they are saying I am not eligible to move to the 15th of the month because it is a new account. (Exact opposite of what I was told)

I tried to log into my account, my password wouldn't work. I tried to reset my password using the security questions. I know for a fact that my answers were correct, but it kept telling me there were errors. So, now I'm locked out. Not Happy.

My note was transferred from Dominion to SPS in June of 2025 and they never set up the ACH correctly. ACH was set up correctly with Dominion. SPS tacked on late fees and charges while saying that the ACH was set up even though the payments weren't drafting. They then realized they had set it up wrong and had the draft routing number incorrect. We are in February and finally just got ACH set up. They do not have a dedicated relationship manager and explaining their mistake and issues every month to a different person has sucked.

I started with Bayview Mortgage Company but was informed they transferred my loan to SPS in Utah. Now SPS claims I signed a modification agreement to change my payoff date from 2036 to 2054! 28 years more? I’m in my mid 60’s! Time to get an Attorney and join the thousands of others that have filed lawsuits with SPA

⸻ ⭐️ Horrible Mortgage Company – Do NOT Recommend. This mortgage company is extremely disorganized and unprofessional. They lost my insurance documents and then purchased their own insurance for $3,000 without my authorization. On top of that, they withdrew $1,660 directly from my bank account without my consent.

Our previous mortgage company sold us to SPS about 5 yrs ago. We started with HSBC 30 years ago, after they sold us we’ve probably had 3-4 more companies. I’m just not happy with their communication skills, that’s if they are even taught any. I would only rate SPS a 2 to 3. My second complaint is, even though my mortgage is always on time counting the 15 day grace period that everybody gets, we start getting phone calls on the 2nd or 3rd of every month then usually we receive a letter. The last letter was dated for 9/12/26. There’s no customer service to any company anymore.. They look at us and only see a sale and commission.

They get two stars for having better customer service than my last mortgage servicer, but if you need a loan modification- good luck! Their underwriting team repeatedly asks for the same documents over and over again. They always need 5-7 days “to review” and then as soon as that issue is resolved (and don’t worry that will only be temporary), there will be another request for something else already submitted and the 5-7 day review process starts all over again. It’s a never ending cycle of incompetence or intentionally dragging it out until you’re forced to foreclose. It’s a shame when you are trying to be proactive and prevent foreclosure from occurring and they make it so much more stressful than it needs to be.

I had to call multiple times over the course of 6 weeks to ask if taxes had been paid yet, it was always "going to be taken care of." First week of January the tax website says I still owe taxes, so I called SPS again and spoke to someone at SPS who said the taxes were paid "right before" Christmas and maybe they just had not processed yet. I got a letter January 6 from the county saying there was about to be a tax lien put on the property. I called the county on January 9th and the lady checked the payment records. SPS paid on January 8th, for my taxes due in October. Cost me a extra $40ish in late charges.

They initially “lost” our first payment and then sent collection notices claiming we were past due, only to later acknowledge they had located the payment. When we changed insurance providers, both my insurance agent and I had to resend documentation multiple times because they failed to process it correctly. Most recently, I made two payments within the same week for different due dates. Although one payment showed as “processed” in the app, the main account page still listed it as past due. I called simply to confirm that the payment had been applied correctly.

I am an Insurance agent and work with every Mortgage company you can imagine. I have never been so frustrated continuously as I am with this company. Impossible to upload insurance to, I have had more clients' insurance lapse due to non-payment than every other company put together. They say to upload to **. I have tried with over 15x loans and not a single one has been able to be uploaded. I tried the Insurance department after 2 hours on the phone, I was never able to get ahold of someone and over 3x they dropped the call. Terrible customer service... I know this sounds like a rant from a Karen but people need to know DO NOT WORK WITH THIS COMPANY, I would rather give my money to Bernie Madoff than let them thaw out a piece of chicken...

This is the worst loan servicer I have ever dealt with. We refinanced with another lender, and the process of getting our escrow balance, buy-down reserves, and interest overpayment refunded was an absolute nightmare. We had to call multiple times and speak with several different call-center representatives. Although we eventually received a refund check approximately 30 days after the refinance closed, the check included no itemized breakdown, making it unclear whether the overpaid interest, buy-down reserves, and escrow balance were fully refunded.

This is the WORST company ever. If I could give negative stars, that is what I would do. I have been trying to do a loan modification for over a year. The minute they ask for something, I would provide it and then there would be something else. Often times I submitted the same documents repeatedly. Luckily I saved the emails, documents, etc... They don't assign you an account manager and you only get whoever answers the phone. I cannot believe they are in business. I would love for a group of attorneys to get together and take them down.

This company is terrible! My mortgage is 45 days late and I plan on bringing it to date in a few weeks. SPS sends this man to my home and he rings the doorbell telling me that he is here on behalf of SPS to deliver a notice that SPS has been trying to reach me. He then asks me to take a photo holding the notice. After I close the door he lingers around my home taking photos of my house for the neighbors to see. This company is just trying to humiliate you. They have not attempted to call me to discuss my loan.

Horrific group of people! Disgusting group of employees, rude as the day is long! They will NOT work with you! They have no kindness at all!!! I would actually believe they are from Hell!! No person should ever do business with them, they are evil incarnate!

I am submitting a formal complaint against Select Portfolio Servicing, Inc. (“SPS”) for severe and ongoing servicing failures related to my Freddie Mac-owned mortgage loan (Loan No. **), property located in Palm Beach County Beach, FL. Despite making a full reinstatement payment of $62,396.48 on June 13, 2025, and submitting multiple federally protected Qualified Written Requests and Notices of Error, SPS has:

This has to be the most incompetent company thats ever existed and how they are in business blows my mind. Loan was paid off and failed to send me the mortgage discharge. Said it was mailed 2x to 2 different addresses so let’s consider the mail’s been lost both times. Asked to email it. Upload it to customer dashboard. Pay for expedited shipping with a tracking number, even offered to fly to their branch and pick it up in person and somehow still can come up with such a kindergarten solution.

I'm singing from the same hymn book here. I just checked my bank and $9800 was withdrawn via ACH by SPS. . . .Which was just paid to my original loan servicing company 9 days ago. I never set this up, I never gave them permission and I certainly wouldn't double pay my mortgage in a 9 day span. They set this up without my permission and then tried to tell me that I set it up over the phone with them. Laughable. I had them cancel the ACH, I called my bank and had them stop payment (just in time too) and there's no way I'm setting up a new one with them. I'll use Bill Pay -- these people have no business being in other people's bank accounts.

During COVID, I asked if I could get a forbearance on my mortgage because I was financially strapped. They told me yes, but only if I paid $1,696 a month for three months before they would grant the forbearance. I told them that I was already struggling to pay $1,382, how did they expect me to suddenly pay $1,696? I ultimately told them to forget it and just ended up robbing Peter to pay Paul. This is the worst mortgage company I’ve ever dealt with. I cannot wait to pay off my mortgage and say good riddance to them.

I have been paying Select Portfolio Servicing for 5+ years since my mother died in 2020. Her loan was up in 6/25. I paid but they returned my money and said the loan was at the end and wanted 56,000. I am the only beneficiary and explained that I would have to refinance and I have been sending documentation since 3/20 to them and I have been getting letters stating insufficient documents. I became administrator of estate in 3/20 and sent death certificate and they always say insufficient. You never get the same person to help and never an explanation of what was insufficient. I have suffered with this scam company since my mother died. They are leeches.

The worst experience one could possibly have! My loan was transferred to them, and the balance they posted was not only inaccurate but actually higher than it should have been. It took 25 days (yes, twenty-five days, Lord help me) for them to finally adjust it. Every time I called, their staff was unbelievably unprofessional and rude. And when my balance was finally corrected and I went to make a payment, I was greeted with a lovely surprise: a $5 fee for using their own website to pay with my checking account.