Select Portfolio Servicing Reviews

I started with Bayview Mortgage Company but was informed they transferred my loan to SPS in Utah. Now SPS claims I signed a modification agreement to change my payoff date from 2036 to 2054! 28 years more? I’m in my mid 60’s! Time to get an Attorney and join the thousands of others that have filed lawsuits with SPA

⸻ ⭐️ Horrible Mortgage Company – Do NOT Recommend. This mortgage company is extremely disorganized and unprofessional. They lost my insurance documents and then purchased their own insurance for $3,000 without my authorization. On top of that, they withdrew $1,660 directly from my bank account without my consent.

Our previous mortgage company sold us to SPS about 5 yrs ago. We started with HSBC 30 years ago, after they sold us we’ve probably had 3-4 more companies. I’m just not happy with their communication skills, that’s if they are even taught any. I would only rate SPS a 2 to 3. My second complaint is, even though my mortgage is always on time counting the 15 day grace period that everybody gets, we start getting phone calls on the 2nd or 3rd of every month then usually we receive a letter. The last letter was dated for 9/12/26. There’s no customer service to any company anymore.. They look at us and only see a sale and commission.

They get two stars for having better customer service than my last mortgage servicer, but if you need a loan modification- good luck! Their underwriting team repeatedly asks for the same documents over and over again. They always need 5-7 days “to review” and then as soon as that issue is resolved (and don’t worry that will only be temporary), there will be another request for something else already submitted and the 5-7 day review process starts all over again. It’s a never ending cycle of incompetence or intentionally dragging it out until you’re forced to foreclose. It’s a shame when you are trying to be proactive and prevent foreclosure from occurring and they make it so much more stressful than it needs to be.

I had to call multiple times over the course of 6 weeks to ask if taxes had been paid yet, it was always "going to be taken care of." First week of January the tax website says I still owe taxes, so I called SPS again and spoke to someone at SPS who said the taxes were paid "right before" Christmas and maybe they just had not processed yet. I got a letter January 6 from the county saying there was about to be a tax lien put on the property. I called the county on January 9th and the lady checked the payment records. SPS paid on January 8th, for my taxes due in October. Cost me a extra $40ish in late charges.

They initially “lost” our first payment and then sent collection notices claiming we were past due, only to later acknowledge they had located the payment. When we changed insurance providers, both my insurance agent and I had to resend documentation multiple times because they failed to process it correctly. Most recently, I made two payments within the same week for different due dates. Although one payment showed as “processed” in the app, the main account page still listed it as past due. I called simply to confirm that the payment had been applied correctly.

I am an Insurance agent and work with every Mortgage company you can imagine. I have never been so frustrated continuously as I am with this company. Impossible to upload insurance to, I have had more clients' insurance lapse due to non-payment than every other company put together. They say to upload to **. I have tried with over 15x loans and not a single one has been able to be uploaded. I tried the Insurance department after 2 hours on the phone, I was never able to get ahold of someone and over 3x they dropped the call. Terrible customer service... I know this sounds like a rant from a Karen but people need to know DO NOT WORK WITH THIS COMPANY, I would rather give my money to Bernie Madoff than let them thaw out a piece of chicken...

This is the worst loan servicer I have ever dealt with. We refinanced with another lender, and the process of getting our escrow balance, buy-down reserves, and interest overpayment refunded was an absolute nightmare. We had to call multiple times and speak with several different call-center representatives. Although we eventually received a refund check approximately 30 days after the refinance closed, the check included no itemized breakdown, making it unclear whether the overpaid interest, buy-down reserves, and escrow balance were fully refunded.

This is the WORST company ever. If I could give negative stars, that is what I would do. I have been trying to do a loan modification for over a year. The minute they ask for something, I would provide it and then there would be something else. Often times I submitted the same documents repeatedly. Luckily I saved the emails, documents, etc... They don't assign you an account manager and you only get whoever answers the phone. I cannot believe they are in business. I would love for a group of attorneys to get together and take them down.

This company is terrible! My mortgage is 45 days late and I plan on bringing it to date in a few weeks. SPS sends this man to my home and he rings the doorbell telling me that he is here on behalf of SPS to deliver a notice that SPS has been trying to reach me. He then asks me to take a photo holding the notice. After I close the door he lingers around my home taking photos of my house for the neighbors to see. This company is just trying to humiliate you. They have not attempted to call me to discuss my loan.

Horrific group of people! Disgusting group of employees, rude as the day is long! They will NOT work with you! They have no kindness at all!!! I would actually believe they are from Hell!! No person should ever do business with them, they are evil incarnate!

I am submitting a formal complaint against Select Portfolio Servicing, Inc. (“SPS”) for severe and ongoing servicing failures related to my Freddie Mac-owned mortgage loan (Loan No. **), property located in Palm Beach County Beach, FL. Despite making a full reinstatement payment of $62,396.48 on June 13, 2025, and submitting multiple federally protected Qualified Written Requests and Notices of Error, SPS has:

This has to be the most incompetent company thats ever existed and how they are in business blows my mind. Loan was paid off and failed to send me the mortgage discharge. Said it was mailed 2x to 2 different addresses so let’s consider the mail’s been lost both times. Asked to email it. Upload it to customer dashboard. Pay for expedited shipping with a tracking number, even offered to fly to their branch and pick it up in person and somehow still can come up with such a kindergarten solution.

I'm singing from the same hymn book here. I just checked my bank and $9800 was withdrawn via ACH by SPS. . . .Which was just paid to my original loan servicing company 9 days ago. I never set this up, I never gave them permission and I certainly wouldn't double pay my mortgage in a 9 day span. They set this up without my permission and then tried to tell me that I set it up over the phone with them. Laughable. I had them cancel the ACH, I called my bank and had them stop payment (just in time too) and there's no way I'm setting up a new one with them. I'll use Bill Pay -- these people have no business being in other people's bank accounts.

During COVID, I asked if I could get a forbearance on my mortgage because I was financially strapped. They told me yes, but only if I paid $1,696 a month for three months before they would grant the forbearance. I told them that I was already struggling to pay $1,382, how did they expect me to suddenly pay $1,696? I ultimately told them to forget it and just ended up robbing Peter to pay Paul. This is the worst mortgage company I’ve ever dealt with. I cannot wait to pay off my mortgage and say good riddance to them.

I have been paying Select Portfolio Servicing for 5+ years since my mother died in 2020. Her loan was up in 6/25. I paid but they returned my money and said the loan was at the end and wanted 56,000. I am the only beneficiary and explained that I would have to refinance and I have been sending documentation since 3/20 to them and I have been getting letters stating insufficient documents. I became administrator of estate in 3/20 and sent death certificate and they always say insufficient. You never get the same person to help and never an explanation of what was insufficient. I have suffered with this scam company since my mother died. They are leeches.

The worst experience one could possibly have! My loan was transferred to them, and the balance they posted was not only inaccurate but actually higher than it should have been. It took 25 days (yes, twenty-five days, Lord help me) for them to finally adjust it. Every time I called, their staff was unbelievably unprofessional and rude. And when my balance was finally corrected and I went to make a payment, I was greeted with a lovely surprise: a $5 fee for using their own website to pay with my checking account.

Urgent Request to Correct the next Mortgage Payment Due Date. I refinanced my mortgage and transferred servicing to SPS. According to my refinance documents, my first payment should be due in December 2025. However, your system incorrectly shows the first payment due as November 2025. I called SPS on 10/28/2025, explained the issue, and submitted all supporting documents as requested. Despite this, the incorrect due date remains. I made the November payment only to avoid late fees, even though it should not have been required.

SPS Servicing Company withdraw money out of my bank account without my consent or approval. I was shocked when I received a notification that $2358.54 was withdrawn out of my bank account in September 2025. When I called the SPS for reasoning behind such transactions, the agent said in high voice that the company did so to avoid foreclosure on my home loan mortgage with the city of Los Angeles. I was confused. I have not skipped any of my monthly home loan payment since Bank of America transferred the service to SPS. After this confusion and fear, the agent told to pay $14,435.31 immediately to avoid further foreclosure action which I sadly agreed for SPS to withdraw the additional amount of $14,435.31 from my bank account. SPS took ($14,435.31 + $2358.54) = $16,793.85 from my bank account.

Do not agree to have Select Portfolio service your loan.. They have employees who do not know what they are doing. I along with my lawyers have been trying to transfer my deed to my trust and have been getting the run around for past three months being told a different thing and requesting the same info over and over. They then said they can't give me permission to transfer I need to go to bank who owns the loan. Then they proceeded to give me a letter with incorrect bank owner. Once I got the correct bank they are saying the servicer is who deals with any transfer request. I'm still going back and forth. Bank is looking into figuring it out.

If I could give them no stars I would. This "company " has no business doing business. We have gotten the runaround every week, asking for documentation that we have previously sent. Now, after almost 3 months, they want a new application and say we need to call every 3 to 5 days to make sure they got what was sent. Even after we call after the documentation was sent and was confirmed it was received. Avoid them at all costs.

US Bank sold my mortgage to SPS. It is definitely conducting illegal practices and echoing everyone on here - the amount of stress from dealing with them is overwhelming. This company continually harasses us with letters, calls, it needs to be shut down and I'm wondering what kind of rights we have. Anyone have any suggestions?

They set up an escrow account without my permission even though I provided them with all the information they requested... two times! And my payment went up $12.08 for no reason? I have had multiple communications with them, and finally had to get on the phone today with an agent to try to straighten this out. They are wasting my valuable time. I have had multiple home loans with many providers over 25 years. I am disappointed that US Bank sold my loan to this very poorly run company! I think SPS is just looking for ways to nickel and dime clients on the loans they bought in hopes the client won't fight them! Just horrible.

That bank should be investigated. Terrible customer service. My account was transferred to SPS; it's been a nightmare from day one. They're a scam. In the middle of the process of selling my house, they transferred the loan to SPS, and they're charging us extra money in interest. Every representative my husband has spoken to gives him different information. The representatives attitudes aren't the best. stay away from that bank.

Absolutely horrible company to deal with - if I could give zero stars, I would. They purchased my loan a couple months ago, and they are the worst when it comes to customer service. An error on their part, which was including the VOE phone number I provided to the initial company, as my contact number. I thought I had set up auto pay when the transfer took place, but apparently it did not go through, and I ended up with a late payment. Every other company I've dealt with is always proactive, and reaches out to their clients when a payment is past due. I got absolutely nothing from them (calls, emails, texts). I only got a notification from Experian, and My True Identity, that a delinquent account was reported on my credit report.

Select Portfolio Servicing is a terrible company uninterested in providing any service to their customers. You should absolutely stay away from this company. They make some of their money (as many lower-tier lenders do) by purposefully taking actions to lower their customers' credit ratings (through lower scores), which enables them and other lenders to charge higher rates than would be normal if the actual credit quality they report was correct. They do not follow federal guidelines; they are supposed to reply to inquiries within 30 days and they do not. The credit bureaus make money from outfits like this because the credit bureaus want to do anything possible to lower consumers' credit scores, so that their clients who are lenders, can charge higher rates on quality loans than they would otherwise. This is a shady organization and it's stunning that their staff works there considering how dishonest the entire enterprise is.

I would not give this mortgage company any stars. We unfortunately had our mortgage sold to them earlier this year and they’re already trying to scam us with wind insurance. We already told them that we have wind insurance under an existing policy and they keep threatening us with Buying their own policy. They already had a class action lawsuit against them, which they lost for this exact same thing. Why are these people still in business?

SPS is using federal guidelines to impact the consumer, in this case myself unfairly. SPS dragged out the disaster evaluation from a roof repair from hurricane process for 3 months. Having experience in the credit industry, I have first hand experience in recognizing the delays were not reasonable as underwriters continually missed information already provided adn failed to provide full reviews. There was not any indication they could not reach a reasonable payment plan, or that they could not move the disaster assistance payments to the end of the loan in the same fashion our other mortgage with a reputable bank could.

$68000 loan has a payoff of $109,000... Been paying thirteen years and loan doubled instead of having any paydown of the $68000 loan. Called to see if I can make a offer to refinance and they said that they have to send a their appraiser to give me a price... Told me I can refinance at $146,000... criminals.

Clearly I am joining the party here. WORST company of all time! My mortgage was unfortunately sold to them about 6 months ago. I have been getting charged for insurance by my insurance company for months. I finally had a chance to call today and apparently it is because they never bothered to pay the bill, despite the account having impounds. Also, when I called today the person who answered the phone was no help and said according to their records I haven't even made any payments on my mortgage. So, where did the 16+k I sent them go? Will be contacting a lawyer.

They sucks! They scam us with a lot of money. Now we don't have enough money to get a place to stay. Now we have to stay out on the street. Don't trust this company. They don't answer the phone, they add a lot fees too.

My parents are 84- and 80-years old. Parents are in danger of losing their home that they had already paid for and wanted to do a refinance to get cash out of the home, somehow, they ended up with a modification loan without ever missing a payment on their mortgage, they have been given a few months to come up with 12,000 that they do not have, my father is a cancer patient and have been stress out about losing his home, I will be reporting this company for elderly abuse among other things concerning the type of loan and the current balance, this is an awful company and they shouldn't be allowed to do business.

Company is a total scam. They canceled our home owners insurance because they refused to pay and basically cheated us out of the money. As a result of them not paying or notifying us our home owners insurance got canceled. Worst company ever.

The Worst company! Poor communication, they don't document anything, lose ALL paperwork Certified mail included. Hang up on customer, nothing is put in file. Deceptive. Been trying to illegally foreclose on me. Refused payment (full) during modification. Sent me a letter they shredded my payment. I tried to make initial modification payment with bank debit card. SPS REFUSED saying it had to be a bank check for the initial payment. Stated on a recorded line that a note would be put in my file stating payment is coming snail mail and will NOT be considered late.

This is the worst of the worst!!! These people are rude, they don’t know their job!! They are incompetent and arrogant all at the same time. There should be a class action lawsuit against them!!! They do not help the customer and they add fees illegally!!

The only reason I rated SPS one star is because there wasn’t an option for zero. Customer support is a joke with absolutely no clue what others are doing. I could definitely write pages on the continued problems. My mortgage is completely paid off and waiting on a large refund that looks like I will have to hire legal counsel to collect. I feel for anyone dealing with this group.

I wish that it could be a zero. I have been trying to get a modification for months and they keep giving me the runaround and now I am in foreclosure. Ombudsman is a joke. Stalling tactics. They ask for the same deposits over and over again.

This company needs to be investigated and I would advise anyone writing a review or reading complaints and deciding if they will leave a review, just go to the following websites: in California, California Department of Financial Protection and Innovation (DFPI). Federal Government: Consumer Financial Protection Bureau (CFPB). These agencies protect consumers of mortgages and if nothing else, your complaint collectively will trigger an investigation. SPS is run by people with big problems and big attitudes. They want any correspondence with them to be uploaded to the SPS servicing website via your dashboard. In every, and I mean every letter I have uploaded has gone unanswered.

They've committed fraud and have caused financial damages to me and my credit report. I paid my property insurance in full and per their instructions have mailed in a request to have the property insurance removed from the escrow account. They deliberately and repeatedly deny the request without explaining and continue to try to collect for it. I have had to stop automatic payments because of their attempts to collect $1,000 more each month. Every time I call to try and get a resolution I’m always met with a rep who berates me, insults me, and always have to wait 20 minutes to talk to a supervisor who does nothing, except disrespect me and indicates theirs nothing that can be done. When I even ask to speak to someone else they say there’s no one else to speak to. I’ve even requested my mortgage be sold to someone else since I did not consent or authorize these people to purchase my mortgage from the previous servicing company.

If you don’t pay on the due date they start calling you the day after due date then they start coming to your home then they just keep adding the following months on until the whole amount is paid or they keep harassing you and threatening you're going into default. By all rights if that full amount is paid your account is 3 months ahead, had my accountant look at my account and that is exactly what they're doing, these people are crooks and act inappropriately when servicing us people.