Select Portfolio Servicing Reviews

They offered us a loan modification. We mentioned to them it was too high. So we missed some months and they asked us again, "Do you intend on keeping the house." We said yes. They told me to fill out another loan modification. I did and it got approved and was more than the first. We asked again about reducing the amount. They asked again, "Do you want to keep your house," seems like they really want my house more than the money. They have a line in the phone calls is, "We really want to help you keep your house." BULL!!!! I was getting papers saying, "Here is what your house is worth." Comparing my house to houses all around me. Okay so now we are making the payments. One month my check was few thousand short of what it is normally. So we call and see if we can get a few more days extension.

We tried for a week and got the same answer. NO!!!! We scraped the money together and called to make the payment. My daughter was told so sad to bad you missed the payment date by 2 days and hangs up. So now 3 months later we are on the verge of a foreclosure. They called shortly after serving papers and asked what we want to do. We were told try mediation with them. I told Select we were getting a mediator. Their answer was to me, "Good luck!!!" That won't work. This is what we want. Pay 10000 dollars, sell the house in a short sale or mail us the keys and do a deed in lieu of a foreclosure. I told her we want to keep the house and hung up on her.

I called them today to ask for a pay off amount. I was told it would take a couple days but they still needed to figure out attorney fees. Somewhere there is an attorney getting into his 100000 dollar car that I paid for. I have turned this company into my attorney general's office 3 times and it never gets me anywhere. My advice refinance and get rid of this company! I sure wish I had done that. We filed bankruptcy chapter 7 - 14 years ago we did not include the house and every few months select send me a letter of warning about that and what it did to my loan. The people that hold the lien on my house has changed 4 times. If I was alone I would sell the house. Pay them off. Lose this company in the dust! Only problem is what I would have left over. Would not pay anywhere the quality of the house we have. I have been in this house for 37 years and you would hope somebody would say, "You have paid long enough. Here is your deed."

Over the next several months I had several phone calls and letters saying I was past due. I had to continue explaining how the payment was to be applied to several representatives and managers since SPS Mortgage kept reporting me as past due. I was always reassured by Managers and representatives that this would be handled. When the calls continued and past due letters kept coming I finally requested my money back. SPS Mortgage stated they are unable to refund me my money nor can they apply the money towards my monthly payments and that I am now being reported to the credit reporting agencies as past due. I am also to resume my payments or my home will go into foreclosure!

I didn't know what to do so I sent in 2 more payments in October of 2023 to cover the past due months and SPS Mortgage is now expecting me to make my next payment on November 1, 2023. My credit report is down by 50 points because of the past due reporting which is now affecting my other credit accounts and I cannot afford to keep making these double payments. SPS Mortgage didn't seem to care and let me know that if I don't then my home would be reporting as past due, continue getting late fees and added interest and go into foreclosure. Please Help!

Don't waste time with BBB or other non government. SPS they will respond nice but your account still will be a mess. For the past over 9 months I deal with this SPS missing payment on my account and now they are saying I'm short in my escrow so they don't want to refund the money. Can contact me at **. This pattern of this company has been doing for long time to rip off customers by denied any other options so don't trust them. Keep record. Also send writing letters.

A week previously, a manager named Jacob assured me my refund was processed and should be in my bank within 48 hours. This company has poor customer service. Every representative I spoke with had a different answer and were clueless to the situation. They should be investigated for fraud. Where is the money? No one could tell me. I didn't choose this company. My mortgage company was bought out by them.

I'm in the military, I'm gone for weeks, if not months, at a time. By the time I come home and sort through my mail, the deadline has already passed. I called SPS right away to check and make sure this wasn't a scam. They confirmed it was legitimate and told me to send in the signed paperwork anyway. I sent it in and followed up with several phone calls to make sure it went through. They assured me they had received it, and were processing it and would let me know once it went through.

I left for a couple months for work, didn't hear back from them (never do). Came back, looked at my bank statement, and they were still drawing the same amount out. I call them, only to have the customer service rep have no idea what I was talking about - I swear you have to do their job for them. Every customer service rep assures you they are putting all the notes in your account for the next person. Well, either the previous rep is incompetent at taking notes or the next one is incompetent at reading notes, because you always have to re-explain the entire situation.

Anyway, no one at SPS talks to each other, the departments don't even have contact info for each other, the workers are hamstrung by the organization, and when things get missed, no one has a clue why. So this poor lady trying to help me didn't know why they hadn't processed it, finally found a note saying the "offer" had expired because they never received the paperwork. She "escalated" it for review (I'm not holding my breath) and told me there's no guarantee they will approve it.

I told her, how are they going to make a mistake, over-charge me because of it, and then act like it's my fault they didn't fix it, because I didn’t meet their ** deadline? That's robbery and extortion. I don't even bother calling my "relationship manager," bec I have never gotten through to her whenever I've tried calling her. These companies take advantage of people and don't even bat an eyelid about it.

This company is the worst, and needs to be shut down. I don't understand how I can a monthly payment and the next day they would call and tell me that they never received my payment. I argued with them because that was ridiculous. I had made my payment literally less than 24 hours ago. It only took one time of that to happen because I ended up getting my lawyer involved and 24 hours later I checked my account and the payment had been posted. None of them could give me a straight answer about anything. Not even to the same damn question. This place is a joke and I have reached out to several sources who plan on investigating this ** show! They are scammers, liars, and thieves. I ended up changing banks and I will NEVER do business with these scumbags. If you enjoy having money take your business elsewhere because they will suck you dry!

Now all of a sudden they keep sending me letter in regards to my mortgage payment is over $1200.00 dollars a month which it has never been the whole entire 24 years of living in my house. They inquiring they're holding my weekly payments which is payroll deducted through Wells Fargo Bank and has always been in a account unto my full monthly amount is paid stating is accumulate late fees and interest until paid in full $1200+ sum monthly which my payments has never been. The house is older than me and I am about to be 58 years old in December and been living here 24 years next month October and would not have even purchased this house back then at this amount a month for such old house. I had nothing but problems since I financed my house with these liars. I wouldn't recommend them to my worst enemy. CROOKS. CROOKS. CROOKS. Buyers be aware.