Select Portfolio Servicing Reviews

They took over servicing my loan and overcharged 9 days of interest and are trying to justify it. I have had many loans transferred for service and not once had I been overcharged.

It is a terrible company with poor service. They don't like it when you make principal payments; in fact, the last two times I made a principal payment, they charged me an extra fifteen dollars per payment, and that is not stated in the contract.

If I could give them a -0 I would!!! Awful.. Please do not let your lenders use this company. My boyfriend and I just bought a house together. Our loan was with the Loan store and then got moved to Select. My boyfriend got some paperwork and an email and I got none. They are unable to find my name on the loan! I called 3 times and my Real Estate agent called once. She got hold of a supervisor and sent me his info. They would not let me talk to him. All the woman kept saying was "what's your relationship". At that point I had had it. Now I supposedly waiting for a call back from the supervisor. We are both so frustrated!!!

My husbands loan was transferred to this company the day after we were scheduled to close on the sale of the property. Our previous service company said nothing even after providing us with a payoff. We actually went to closing just to be told we needed a new payoff form this company. Webster told by several representatives that the onboarding process took place on 07/27/26, yet it has been three weeks as of yesterday and we have yet to close because no one has the ability to provide a payoff. I am at the point where I’m in contact with an attorney to file suit against this company for just being the most incompetent company I have ever been faced with. The staff is rude and not knowledgeable. I have a buyer threatening to walk away from the deal all because I’m constantly being told they simply can’t provide it THREE WEEKS after the date they said it’s to be onboarded. Several employees said they have never seen it take this long.

Horrible. My HELOC loan was transferred to SPS late July. As of today (8/16) auto pay has not been processed and I received a notification that payment is late. I've called them numerous times since July 30 to determine when they will withdraw payment from my bank, only to hear various explanations. Representatives tend to be rude, condescending and interrupt frequently. Today they show my account as having a due amount of over $800, yet my typical payment amount is around $365. They can't explain the $800 that is showing on line. I am extremely uncomfortable having them service my loan.

My sister and I inherited a house from our brother. He passed away due to elder abuse and neglect by his wife and her adult children. Per recommendations from our probate lawyer, we chose to let the house go into foreclosure. It was proceeding to foreclosure and then stopped when the step son started making partial payments on the mortgage. In contacting the company I was informed "anyone" may make payments. This now holds up my settling my brother's estate. I explained the situation and was told not our problem in so many words. This company would rather accept money and overlook who it is from and not care what heartache they are putting my brother's family through. The statement is as long as someone/anyone is making the payments we cannot foreclose on the house. We will accept money from anyone, even people who like to abuse and neglect elderly persons to point of their death. Too bad for you.

SPS has STOLEN $4709.39 from my escrow account and then SOLD my mortgage to Shellpoint. SPS cannot find my money, cannot prove they made a escrow payment even though they took the funds from my escrow to make a tax payment that was paid a month PRIOR by my TITLE Company. I reported this to them on July 6th and have made many calls trying to track down my $4709.39. SPS even sent me paperwork showing they made the tax payment, then the tax payment being refunded to them, then the tax payment being "Disbursed to SERVICER" LOL that's like saying I paid the guy. What a joke this company is. They basically STOLE my $4709.39. You do that to enough mortgages and then collect interest as it sits in your account for a month, could be quite profitable. SPS is a thief.

My experience with Select Portfolio Servicing has been extremely frustrating. After dealing with poor customer service, lack of accountability, and limited options for resolving concerns, I understand why the company currently holds a 1-star rating on ConsumerAffairs. In my experience, getting clear answers and meaningful assistance has been nearly impossible.

This company is absolutely terrible. Customer service is not helpful. They do not file compliance standards when it comes to updating insurance. I currently have 6 loans with them. Horrible company.

My experience with this loan company was extremely disappointing. The customer service was poor throughout the entire process. It was difficult to get clear answers, and representatives were often unresponsive or provided inconsistent information. The loan process took far longer than promised, with excessive delays at every stage. Despite submitting all the required documents on time, I experienced repeated hold-ups without any meaningful updates or explanations.

Absolutely the worse customer service and follow-through of any company I have ever encountered in the past 40 plus years. They simply refused to pay the property taxes that were due even though they had the money in escrow. I called every week for seven straight weeks and they would blow off my requests and state that the tax department will handle it and if it is their fault then they will pay the late fee. I finally requested to remove the escrow and will send them the bill for the late fee. Absolutely look for another alternative to SPS. I will never use them again.

I have worked with over 10 mortgage servicing companies over the years, with varying rentals and personal properties. Never have I seen a company charge a fee to pay your mortgage via an ACH payment/online payment. Which is how everyone pays their mortgage. The only workaround is to send a check via snail mail, or sign up for Auto Pay. Right off the bat, this is terrible service. They also didn't get my account set up till after the first of the month, and then bugged me about my payment for that month, which I couldn't even make because they didn't have my account info up yet. Not looking forward to dealing with these guys.

My parents placed their home in a Trust in 2006. By Florida law, upon their deaths the home passed to the trust composed of their nine children. Florida Law does not require probate. SPS refused to recognize the Trust and refused to send any communications to the address of the lead Trustee but instead sent mail to the 'Estate,' which is a nonexistent. In the course of a year, we sent nine registered letters with the copies of the death certificates and trust documents and even statement from an attorney. They continued to ignore all communications. We got an improved insurance policy that cost $4000 less than the previous one only to have them payoff ours then charge us for both. They even responded to our attorney by sending the response to my parent's house. They are wholly incompetent and there is no method to communicate with them.

This company is a straight scam, they will raise your mortgage for no reason, the customer service is garbage. They truly suck.

Low service level. That's why they have so low feedback rating I believe.

I rarely leave reviews, but my experience with Select Portfolio Servicing has been beyond unacceptable. My mortgage was paid in full when my home closed on 3/2/2026, and I was told my escrow refund check would be mailed within the standard timeframe. Instead, I’ve spent nearly 3 months being given excuse after excuse while waiting for money that legally belongs to me. I called on 3/24, 4/8, 4/22, and multiple times after that. Every single time I was told the same scripted response: “the check is being processed” or “it has been mailed.” At one point, they claimed they sent it to the wrong address. Then after filing a complaint with the BBB, they responded saying the check would finally be mailed on 4/23 — yet I still had not received it.

On May 5, they drafted my mortgage payment while at the same time having received a mortgage payment that I sent. The next day, I contacted them to return the duplicative mortgage payment. They told me it would be 24 to 48 hours. I waited a week and they still told me 24 to 48 hours. As of today, May 15, 2026 I have not received a return of my funds. They could have ACH the payment to my account instead, they chose to earn money/interest on my funds for as long as they could possibly get away withholding it. It’s either that or they’re just inept and stupid, and in the very least inefficient. I’m still waiting for them to return my money.

Our family house loan was transferred from our 40+-years family bank, Chase to SPS almost 6 years ago. For the entire time of the mortgage loan all was straightforward with automatic payments. With SPS, they purposely make it difficult to pay. This month I saw that they did not take out the automatic payment. So, I sent the payment with receipt it was received. Looked into the account to see that it was not taken. Paid the second time, waited several days, once again they did not take the funds. Went online to add another bank account details for payment. Not possible. Fourth time, I tried to put in the SPS banking details into a WISE online account - not allowed.

I paid a little more than they requested for the escrow deficit. They still charged me the same amount afterwards. I was told multiple times that they do not know how much the insurance charge until the day of payment. This is the most ridiculous thing I've ever heard! This was told to me by two reps! The last rep I spoke with last week was in disbelief and said that it was false.

Updated on 06/09/2026: Servicing transferred to SPS in April 2026. SPS didn't even have my loan set up in their system in May. My Note allows for a 17-day grace period from the 1st of the Month. I make my payments on the 10th of each month. On the 10th of May my account was still not set up in their system to make a payment. I had been calling asking when my loan would finally be set up only to be told that I would have a 60+day grace period, but that account would be set up soon. I again checked their site on the 11th and loan still not set up. I don't believe a word they say so I ended up calling and making the payment on the 11th with a representative.

This is a horrible, horrible company. I am in the process of moving to a new mortgage company. They completely locked me out of my online account with NO warning, NO explanation, removed my username, my password and all of my security questions. They did this on a weekend when they could not be contacted. Do you have any clue how disturbing this is? I didn’t know if my account had been compromised or infiltrated. They are a horrible, horrible company!

I came to write some reviews about SPS and I didn't get surprised when I saw everyone had the same bad experience as me. Zero customer service. They have no idea what they doing. Try to stay away, make sure your lender not going to sell your mortgage to sps before lending money from them, since SPS has very bad reputation and never able to get customer all the big companies who you trust them getting your mortgage from sell your mortgage to them right after you get your mortgage without your consent! Cross country did this to me and this was very disappointing!!! I got into so many problems with them.

Portfolio Select Service LLC of Utah CSMC 2019 RPL3 Trust unlawful deed theft, submitted fraudulent Security Note Documents of SunTrust Mortgage of Virginia. Forged documents, Unauthorized MERS Assignment Mortgage Blank Enforcement Mortgage Foreclosure Filed using case name CSMS 2019 RPL3 Trust. A Quiet title filed To take Possession of Private Property for Public Commercial use Filed against true owner on date 10/30/2020 without Notice when the Court was closed to the public. And taken Homestead property and vacant lot property.

SPS recently purchased my mortgage. My escrow account went into a shortage immediately because you have to have a two month cushion. What? I never heard of that. You have to pay the shortage or your monthly payment will increase. My loan was going to mature in 2034, now it's 2036. I'm trying to pay my loan off early because I don't want to deal with them anymore. I do not recommend this company. I give them zero stars.

Hello. I had a loan modification with SPS. I was charged a significant amount on my principal and escrow, when I call them to give me the details of the charges, I was bouncing around. Have been going through that since October 2025. I contact Real Estate Attorney. I was told to report them to the Consumer Financial Protection Bureau, and Division of Banks, etc. Now my complaint is on process. I suggest you all do the same. Good luck!

Select Portfolio Servicing tacked on additional $35,000 on the back of my loan. They are all unworthy to talk with. I haven't spoken to not one truthful person working at SPS. I do not trust any of them not one bit. I don't know why the United States government allows them to remain open. Consumer Finance Protection Bureau should read all these complaints against SPS. We protect consumers from unfair, deceptive, or abusive practices and take action against companies that break the law. My loan went from a 30 yrs to 50 yrs.

I have had problems with SPS and getting my mortgage paid on time. They said they never received my check on time, which was sent by my bank through Bill Pay. I ended up paying a $97.00 late fee. I am never late with any bills. Now I paid online, with an additional $5.00 fee. They credited only the additional amount for principal and not the monthly payment. So, I am paying another $5.00 fee to pay the original monthly payment. If I didn't catch it in time, I would be paying another $97.00 late fee. I have never had a mortgage company charge extra to pay online.

I visited CrossCountry Mortgage, and after that, I contacted SPS. In my experience, this company has been very difficult to work with. They charged an additional fee of about $3,000 without giving a clear explanation. The title agreement and the fees they added did not seem fair or transparent. Based on my experience, I would advise others to carefully review all documents and fees before working with this company.

Select portfolio is one of the worst company in financial industry.

SPS is horrible to work with. I had my loan transferred to SPS this year beginning. Since the day, it got transferred, I had all kinds of issues. I got charged for unnecessary fees, setup fees for account and when paid off, they didn't provide me a detailed statement. Customer service was horrible, instead of explaining the closing transactions and how the payment was applied, she kept on arguing with me and finally kept me on indefinite hold. The amount they quoted on Payoff statement vs how the payment was applied was not right and no proper explanation provided for additonal interest taken from my payment.

My mortgage was recently transferred to SPS, and the experience has been terrible from the start. I was not properly notified about the transfer, and by the time I became aware, the account was already marked 15 days past due. Now they are demanding additional fees just to allow me to make the first payment, which makes absolutely no sense. I was ready and willing to pay, but instead of helping, they created unnecessary penalties and complications. This feels like a setup to generate fees rather than support customers during a transition. Very poor communication, zero flexibility, and a frustrating experience overall.

We had our mortgage transferred to this servicer, and our experience interacting with them has been nothing short of horrible. For all issues, they refer you to a generic email address for a “relationship manager” who never responds to any email inquiries. We set up autopay, and they made an unauthorized mortgage payment 2 weeks ahead of our scheduled due date. They paid taxes out of our escrow account for the tax year before we even closed on the property, and told us that they simply pay whatever taxes are owed on the property. We live in a multi-unit condo building, and they paid taxes from our escrow on the entire condo building! They took no accountability and told us to take it up with the county. They are horribly incompetent, negligent, and should not be in business.

Horrible company that does not value customer experience and only manipulation to drive up fees and costs. Misled to believe they were assessing the dispute but used it as a delay tactic to drive more interest and never assigned me to a manager.

If I could put 0, I would do so in a heartbeat. I have spent countless hours on the phone. Our investment properties were sold to SPS and it has been downhill since. SPS puts my accounts on paperless, then tells me the accounts are linked, then I log in and can't see them. Well I have to file taxes so where is my 1098? SPS rep says it's online (well if I can't see it on my profile how do I retrieve?) So 5 properties and they want me to have 5 logins.....nothing will link, their IT dept email is not responsive, customer service can't help nor forward me to any manager...HORRIBLE...HORRIBLE.

Not a good company, Do Not Recommend, I did not have a choice with this company. When my mortgage was sold to Select Portfolio Servicing, my mortgage length went from a 30 year mortgage to a 50 year mortgage. My original maturity date was 2036, now SPS shows a maturity date of 2053. Don't understand.

My investment property mortgage was sold to SPC, the charge a fee to use ACH. I did not select them, would never select them. Over 25 years owning 6 homes with numerous mortgage servicers, SPS is the only company to charge to use ACH. When I complained, they said that I could enroll in auto payment or pay by physical check. Terrible money-grab, poor service.

My mortgage was recently sold off to this company. My first two interactions have been the worse experience I have ever had with a mortgage company. 1.) I was not notified that my mortgage moved over to them until the 7th of the month. Mortgage payment was due on the 1st. 2.) I asked if I could move my monthly payment to the 15th of the month the woman stated I could but I would need to make my first payment and then call back once it posted. She then stated I would need to pay the difference on the second payment to make up the 15 days, which makes sense, and it would go back to the normal monthly payment. No big deal. 3.) I followed what she stated and even set up automatic bill pay. 4.) I called back in and now they are saying I am not eligible to move to the 15th of the month because it is a new account. (Exact opposite of what I was told)

I tried to log into my account, my password wouldn't work. I tried to reset my password using the security questions. I know for a fact that my answers were correct, but it kept telling me there were errors. So, now I'm locked out. Not Happy.

My note was transferred from Dominion to SPS in June of 2025 and they never set up the ACH correctly. ACH was set up correctly with Dominion. SPS tacked on late fees and charges while saying that the ACH was set up even though the payments weren't drafting. They then realized they had set it up wrong and had the draft routing number incorrect. We are in February and finally just got ACH set up. They do not have a dedicated relationship manager and explaining their mistake and issues every month to a different person has sucked.