Select Portfolio Servicing Reviews

My sister and I inherited a house from our brother. He passed away due to elder abuse and neglect by his wife and her adult children. Per recommendations from our probate lawyer, we chose to let the house go into foreclosure. It was proceeding to foreclosure and then stopped when the step son started making partial payments on the mortgage. In contacting the company I was informed "anyone" may make payments. This now holds up my settling my brother's estate. I explained the situation and was told not our problem in so many words. This company would rather accept money and overlook who it is from and not care what heartache they are putting my brother's family through. The statement is as long as someone/anyone is making the payments we cannot foreclose on the house. We will accept money from anyone, even people who like to abuse and neglect elderly persons to point of their death. Too bad for you.

SPS has STOLEN $4709.39 from my escrow account and then SOLD my mortgage to Shellpoint. SPS cannot find my money, cannot prove they made a escrow payment even though they took the funds from my escrow to make a tax payment that was paid a month PRIOR by my TITLE Company. I reported this to them on July 6th and have made many calls trying to track down my $4709.39. SPS even sent me paperwork showing they made the tax payment, then the tax payment being refunded to them, then the tax payment being "Disbursed to SERVICER" LOL that's like saying I paid the guy. What a joke this company is. They basically STOLE my $4709.39. You do that to enough mortgages and then collect interest as it sits in your account for a month, could be quite profitable. SPS is a thief.

My experience with Select Portfolio Servicing has been extremely frustrating. After dealing with poor customer service, lack of accountability, and limited options for resolving concerns, I understand why the company currently holds a 1-star rating on ConsumerAffairs. In my experience, getting clear answers and meaningful assistance has been nearly impossible.

This company is absolutely terrible. Customer service is not helpful. They do not file compliance standards when it comes to updating insurance. I currently have 6 loans with them. Horrible company.

My experience with this loan company was extremely disappointing. The customer service was poor throughout the entire process. It was difficult to get clear answers, and representatives were often unresponsive or provided inconsistent information. The loan process took far longer than promised, with excessive delays at every stage. Despite submitting all the required documents on time, I experienced repeated hold-ups without any meaningful updates or explanations.

Absolutely the worse customer service and follow-through of any company I have ever encountered in the past 40 plus years. They simply refused to pay the property taxes that were due even though they had the money in escrow. I called every week for seven straight weeks and they would blow off my requests and state that the tax department will handle it and if it is their fault then they will pay the late fee. I finally requested to remove the escrow and will send them the bill for the late fee. Absolutely look for another alternative to SPS. I will never use them again.

I have worked with over 10 mortgage servicing companies over the years, with varying rentals and personal properties. Never have I seen a company charge a fee to pay your mortgage via an ACH payment/online payment. Which is how everyone pays their mortgage. The only workaround is to send a check via snail mail, or sign up for Auto Pay. Right off the bat, this is terrible service. They also didn't get my account set up till after the first of the month, and then bugged me about my payment for that month, which I couldn't even make because they didn't have my account info up yet. Not looking forward to dealing with these guys.

My parents placed their home in a Trust in 2006. By Florida law, upon their deaths the home passed to the trust composed of their nine children. Florida Law does not require probate. SPS refused to recognize the Trust and refused to send any communications to the address of the lead Trustee but instead sent mail to the 'Estate,' which is a nonexistent. In the course of a year, we sent nine registered letters with the copies of the death certificates and trust documents and even statement from an attorney. They continued to ignore all communications. We got an improved insurance policy that cost $4000 less than the previous one only to have them payoff ours then charge us for both. They even responded to our attorney by sending the response to my parent's house. They are wholly incompetent and there is no method to communicate with them.

This company is a straight scam, they will raise your mortgage for no reason, the customer service is garbage. They truly suck.

Low service level. That's why they have so low feedback rating I believe.