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Reviewed Nov. 22, 2023
A few years ago we were with Caliber loans. If we were late we contacted them and they worked with us. Great company! Then we were turned over to Select portfolio and it all went to hell. When they took the account over we couldn't make a payment because they were waiting for Caliber to give them the info. So we're late and created a late fee. They told us just we told them we couldn't afford it and wait. We missed 2 payments and when they wanted the payment we didn't have it. Then they created attorney fees because we missed our payments and started foreclosure. We settled everything but still owed attorney fees of 10000 dollars. Today we owe more than what we borrowed in 2006 even with payments. During covid my wife was near death and in the hospital for 4 months. We missed some payments again. It took a few months to get back to Select.
They offered us a loan modification. We mentioned to them it was too high. So we missed some months and they asked us again, "Do you intend on keeping the house." We said yes. They told me to fill out another loan modification. I did and it got approved and was more than the first. We asked again about reducing the amount. They asked again, "Do you want to keep your house," seems like they really want my house more than the money. They have a line in the phone calls is, "We really want to help you keep your house." BULL!!!! I was getting papers saying, "Here is what your house is worth." Comparing my house to houses all around me. Okay so now we are making the payments. One month my check was few thousand short of what it is normally. So we call and see if we can get a few more days extension.
We tried for a week and got the same answer. NO!!!! We scraped the money together and called to make the payment. My daughter was told so sad to bad you missed the payment date by 2 days and hangs up. So now 3 months later we are on the verge of a foreclosure. They called shortly after serving papers and asked what we want to do. We were told try mediation with them. I told Select we were getting a mediator. Their answer was to me, "Good luck!!!" That won't work. This is what we want. Pay 10000 dollars, sell the house in a short sale or mail us the keys and do a deed in lieu of a foreclosure. I told her we want to keep the house and hung up on her.
I called them today to ask for a pay off amount. I was told it would take a couple days but they still needed to figure out attorney fees. Somewhere there is an attorney getting into his 100000 dollar car that I paid for. I have turned this company into my attorney general's office 3 times and it never gets me anywhere. My advice refinance and get rid of this company! I sure wish I had done that. We filed bankruptcy chapter 7 - 14 years ago we did not include the house and every few months select send me a letter of warning about that and what it did to my loan. The people that hold the lien on my house has changed 4 times. If I was alone I would sell the house. Pay them off. Lose this company in the dust! Only problem is what I would have left over. Would not pay anywhere the quality of the house we have. I have been in this house for 37 years and you would hope somebody would say, "You have paid long enough. Here is your deed."
Reviewed Nov. 16, 2023
I would give them zero stars if possible. First, our loan was sold to them a few years ago. Our payments were always automatically deducted from our checking account on a bi-weekly basis. When SPS took over our loan, all that changed. First, payments weren't automatically deducted. When we tried to setup autopay, they would not allow us to do bi-weekly payments. Therefore, we had to call them every two weeks to make the bi-weekly payment. Finally, they setup the ability to make bi-weekly payments. Fast forward to end of loan... now our final payment is due. There was no auto draft from our account, although their documentation states that autopayments will continue until loan is paid in full. We call and they tell us we have to send last payment as wire or certified check. We were never notified of this, to which they admitted. This company is unprofessional and do not follow their own policies which they have in writing.
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Reviewed Oct. 21, 2023
On March 29, 2023 I sent in $37,059.23 to Select Portfolio Servicing to be applied towards my monthly payments which would have covered a total of 12 months, since I already had a partial credit on my account. That means my next monthly payment would have been due on April 1, 2024. Since then I have had nothing but trouble. It began with a phone call from SPS Mortgage saying I was past due on my account for the May 1, 2023 payment. I let the representative know that the large payment was to be applied to my monthly payments, representative said okay and she would take care of it.
Over the next several months I had several phone calls and letters saying I was past due. I had to continue explaining how the payment was to be applied to several representatives and managers since SPS Mortgage kept reporting me as past due. I was always reassured by Managers and representatives that this would be handled. When the calls continued and past due letters kept coming I finally requested my money back. SPS Mortgage stated they are unable to refund me my money nor can they apply the money towards my monthly payments and that I am now being reported to the credit reporting agencies as past due. I am also to resume my payments or my home will go into foreclosure!
I didn't know what to do so I sent in 2 more payments in October of 2023 to cover the past due months and SPS Mortgage is now expecting me to make my next payment on November 1, 2023. My credit report is down by 50 points because of the past due reporting which is now affecting my other credit accounts and I cannot afford to keep making these double payments. SPS Mortgage didn't seem to care and let me know that if I don't then my home would be reporting as past due, continue getting late fees and added interest and go into foreclosure. Please Help!
Reviewed Oct. 13, 2023
**. I just want say to all the homeowners OUT THERE, if you experiencing over charging in your escrow account, suddenly SHORT for no reasons or any notice or explanation, error or missing payments, file a complaint right away to Department of Saving and Mortgage Lending, also with Federal Trade Commission to put stop to this company. They got the license to uses in their favor by making error in your account then treat you you going to loss your home. Also they don't want to refund your money from escrow. They add something on paperwork so it look like you're short so they can keep your money. Missing payment.
Don't waste time with BBB or other non government. SPS they will respond nice but your account still will be a mess. For the past over 9 months I deal with this SPS missing payment on my account and now they are saying I'm short in my escrow so they don't want to refund the money. Can contact me at **. This pattern of this company has been doing for long time to rip off customers by denied any other options so don't trust them. Keep record. Also send writing letters.
Reviewed Oct. 10, 2023
My nightmare started when I accidentally overpaid my mortgage by 25,000.00. I contacted them immediately to try to solve the problem. They assured me that a refund would be in my bank within a week or two at the most and made note of it. Three weeks later and 10 phone calls later, the funds were not refunded. They decided to pay off the mortgage and said they would send me a letter explaining when a refund would be issued. She (Alyssa) told me that she had no further information and that no one also had any other information and could not help me. She said they have 60 days to make a refund.
A week previously, a manager named Jacob assured me my refund was processed and should be in my bank within 48 hours. This company has poor customer service. Every representative I spoke with had a different answer and were clueless to the situation. They should be investigated for fraud. Where is the money? No one could tell me. I didn't choose this company. My mortgage company was bought out by them.
Reviewed Oct. 6, 2023
TERRIBLE. I've dealt with some bad mortgage companies in the past, but these guys take the cake. Then again, Mortgage companies are like Internet Service Providers, are there really any good ones? In the most recent of shenanigans with SPS, they sent me a letter stating they found they had made an error in my modification agreement. They admitted they had been charging me the "incorrect interest rate" for 12 months, TWELVE months, and then they have the nerve to put a 2-week deadline on the paperwork for me to sign to have this corrected or it would remain as is for the life of the loan.
I'm in the military, I'm gone for weeks, if not months, at a time. By the time I come home and sort through my mail, the deadline has already passed. I called SPS right away to check and make sure this wasn't a scam. They confirmed it was legitimate and told me to send in the signed paperwork anyway. I sent it in and followed up with several phone calls to make sure it went through. They assured me they had received it, and were processing it and would let me know once it went through.
I left for a couple months for work, didn't hear back from them (never do). Came back, looked at my bank statement, and they were still drawing the same amount out. I call them, only to have the customer service rep have no idea what I was talking about - I swear you have to do their job for them. Every customer service rep assures you they are putting all the notes in your account for the next person. Well, either the previous rep is incompetent at taking notes or the next one is incompetent at reading notes, because you always have to re-explain the entire situation.
Anyway, no one at SPS talks to each other, the departments don't even have contact info for each other, the workers are hamstrung by the organization, and when things get missed, no one has a clue why. So this poor lady trying to help me didn't know why they hadn't processed it, finally found a note saying the "offer" had expired because they never received the paperwork. She "escalated" it for review (I'm not holding my breath) and told me there's no guarantee they will approve it.
I told her, how are they going to make a mistake, over-charge me because of it, and then act like it's my fault they didn't fix it, because I didn’t meet their ** deadline? That's robbery and extortion. I don't even bother calling my "relationship manager," bec I have never gotten through to her whenever I've tried calling her. These companies take advantage of people and don't even bat an eyelid about it.
Reviewed Sept. 29, 2023
I keep sending over documents, and I'm always told, "We never received them, or it came through blurry," like many other of these reviews state. I would also like to know when I receive calls from Utah, it comes up on my caller ID as POTENTIAL SPAM! You never talk to the same person twice, and NO ONE knows what is going on.. All in all, this is a poorly run company, and should be shut down!!
Reviewed Sept. 28, 2023
I have been living in my current home for 28 years. I was recommended by a friend to switch to banks because the monthly rates were cheaper. I went from paying $550 a month to $1650 a month within a year of doing business with these crooks. Not only did they not return any of my calls or emails. They had the nerve to send me certified letters that required a signature. And they would also call 3 days out of the week and harass me to tell me that my monthly payments were going to increase more than they already had. They kept asking for papers that they had already received. They also would claim that the paperwork that was sent from my lawyer was blurry and not readable. Not sure how that works. But everything was clean when it was sent by mail.
This company is the worst, and needs to be shut down. I don't understand how I can a monthly payment and the next day they would call and tell me that they never received my payment. I argued with them because that was ridiculous. I had made my payment literally less than 24 hours ago. It only took one time of that to happen because I ended up getting my lawyer involved and 24 hours later I checked my account and the payment had been posted. None of them could give me a straight answer about anything. Not even to the same damn question. This place is a joke and I have reached out to several sources who plan on investigating this ** show! They are scammers, liars, and thieves. I ended up changing banks and I will NEVER do business with these scumbags. If you enjoy having money take your business elsewhere because they will suck you dry!
Reviewed Sept. 27, 2023
I have been trying now for 2 months to close my escrow so I can deal with it myself. I have to do this because I keep having to change property insurance companies due to their fluctuating rates. Their customer service is useless. They don't call you back and each has a different answer for the same question. Do business with anyone else if you value your sanity.
Reviewed Sept. 21, 2023
I refinance my home approximately 20 years ago with this company from Chase Manhattan which I should've remained with. I clearly stated to their representative that I want my homeowner's insurance to continue to be included in my mortgage payment which he did not do. My 1st red flag. He claims he didn't hear that. Afterwards I received my first statement. So for a few years I struggled to pay my own homeowner's insurance while in between changing jobs and taking a decrease in pay. Finally when my homeowner's insurance collapse this company took it out of my escrow and increased my monthly payment from $600+ sum to over $800+ sum a month then they started telling me my escrow was in the negative so beginning of last year I sent them $800+ sum to get me back on track.
Now all of a sudden they keep sending me letter in regards to my mortgage payment is over $1200.00 dollars a month which it has never been the whole entire 24 years of living in my house. They inquiring they're holding my weekly payments which is payroll deducted through Wells Fargo Bank and has always been in a account unto my full monthly amount is paid stating is accumulate late fees and interest until paid in full $1200+ sum monthly which my payments has never been. The house is older than me and I am about to be 58 years old in December and been living here 24 years next month October and would not have even purchased this house back then at this amount a month for such old house. I had nothing but problems since I financed my house with these liars. I wouldn't recommend them to my worst enemy. CROOKS. CROOKS. CROOKS. Buyers be aware.
Select Portfolio Servicing Company Information
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- Select Portfolio Servicing
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