Select Portfolio Servicing Reviews

Caliber Home Loans have given us a loan modification effective May 1, 2015. We have a copy of the agreement. We have received notice that effective August 1st SPS will be the servicer our account. I called SPS today to get my new account number and was given one. I asked if I could register online with them so I could make a payment August 1st. I was told no, that they would not have my loan set up until mid August. I told the representative (Tanisha) that I will go ahead and mail the payment. She stated it doesn't matter, I could wait for them to get me set up in the system and make a payment then.

Well they want me to do a short sale! No one will list the house since they never released the money from the insurance company that SPS Loss Dept. is holding for over a year. They sent an appraiser out, he was appalled by the amount of damage that has occurred. I have only put tarps on the roof to stop this never ending rain in Bethel Park but it has now gotten worse and is leaking in rooms that it did not before & is running down the walls and it looks like black mold is now forming. I am contacting the Health Department and see if I can get the property condemned. I am trying to raise two foster sons with disabilities but SPS doesn't care if I am out in the streets.

Reading all of these posts are so depressing! Especially since it strongly proves the fact that all of us are so helpless against these crooks. I am so depressed because I know that after the stay of my Chapter 13 is lifted then my house will probably be taken away. This company sends letters to me and my Trustee saying that we requested all of these loan modifications... of which we did not. One of these happened to be the special one that was over 10 pages long with a gigantic balloon payment at the end. Who has $85,000 to pay on a house loan when they are 85?!? Our attorney told us to write a letter stating that we were advised NOT to accept these terms and to emphasize that it was his office that told us so. I already have 6 file folders for this SPS monster and I'm sure that this is just the beginning!! Let's pray for a David to slay this terrible giant!!

I have been working with SPS attempting to obtain a loan modification for over a year and a half. While Customer Relationship Managers seem to be doing all that they can do with discussing the status of the modification and letting me know if anything is missing, the underwriters are not reading or relying on information presented to them. They are making decisions that have an adverse impact on me and my home without giving the benefit of a proper review and determination. I have requested trial periods for new mortgage payment amounts so the account would not get further delinquent to no avail. This is the third mortgage company that we have had during the life of this loan, and by far the worst! I am asking for intervention to get to a viable solution that's fair for me as a consumer and for their company. Some assistance would be greatly appreciated.

I'm refinance my home in and trying to get paperwork to just say the loan is payoff is crazy. You need to look at how you do a lot of thing for your company, because it is very very poor satisfaction. You are indeed below a one.

I am applying for a repayment plan with SPS and am hoping the repayment plan will be approved though I get the impression that SPS does not care in reaching out to the borrowers for help due to economic problems. I think all banks just care about collecting the money every month with interest and that is it.

My loan was sold to Select Portfolio Servicing by Chase. Once they obtained my loan, they added attorney fees, and other fees on my $218, 000 home loan from Chase. I applied numerous times for a loan modification. Was always denied. Per Select Portfolio my loan totaled $350,000. I opted for a short sale. I had an approved short sale; however they auction/foreclosed on my home and gave me 24 hours notice to move my family and myself. They not once tried to work with me to make my home affordable and now I have lost my home.

Our mortgage was sold by Chase to SPS and it has been nothing but horrific. I am ready to do a walk away. Our mortgage is underwater by $60,000. We have attempted to do a HARP loan, but were told we are not a Freddie Mac/Fannie May so it could not be done. They offered a loan with a balloon payment at the end when we will be about 76 years old (as if we could come up with that type of money). We have sent loads of paperwork only to have them say it's not current and ask for more. This week, we received a notice that we need flood insurance due to the FEMA maps being changed.

B of A sold my loan to these sleazy people. My loan was current then. IMMEDIATE problems. They are now foreclosing. I have recently become blind. They REFUSE to work with me. They won't even allow me to short sell. They claim 35% increase in value in 6 months. Realtors are laughing! Harassment, breach of ADA... They even told me feds bailed out too many undeserving people like me and they would not make that mistake. Their behavior is not just sleazy. I believe it is criminal.

My husband started dealing with SPS after Chase sold our mortgage to them. I was a software engineer my husband a printer. I broke my neck in earthquake, my husband took family leave act we applied for modification and received it. All was well. Chase sold mortgage to SPS. They sent us two modification package. We called, asked which one to sign, someone got pussed, wouldn't give us either modification. In the end we got HARP to give us $100,000.00 to reduce loan. They rejected. Everything we did they rejected. Finally they sold out house without us knowing, threaten us. We had to take all of stuff over 30 years living in our house and move. They gave us 4000.00 but we couldn't do anything. After all the lies from SPS we lost our home and everything we worked for after doing everything they asked us to do. With all the lies and betrayal, this is the American way.

SPS will transfer your account to their new 3rd party Northwest Trustee services for foreclosure and once that happens, good luck, they don't communicate with each other and tell me that the other party is responsible for final reinstate quotes. They don't return your calls or same as mentioned forget to document in file. I did have one representative tell me specifically he put the call and info in my file, I responded, "isn't that typically to update file?" But I am so up in arms, even my bank told me maybe in your best interest to let the house go, instead of them tacking on fees. Just trying to keep my house. Over $8k in fees.

We were approved for the Loan Modification. As many have said, the terms in the contract were contradictory and confusing with a huge balloon payment after 30 years and a lot of extra fees not accounted for. What I did find out today when I called our Recorder's office to see when our mortgage note was transferred to PNC Bank and thus Select Portfolio from First Franklin, the answer was NEVER!!! Two months ago, they applied for an "Affidavit for a LOST Deed."

I have been sending documents for a modification since November 2014 and once I send the paperwork they need more documents. They have lost documents 4 times. Their email doesn't work, their fax doesn't work, the website upload doesn't work. I have to mail everything in hoping it doesn't get lost. They have everything they need, I have mailed documents 13 times since November and they always say they need more or it's been too long and they need now recent information. These people are liars, crooks and I hope someone takes them down! My mortgage payment has went up $300 since they took over my loan so I have been about 29 days late on payments. They recently sent me a letter asking if I would take $10,000 to give up my home for moving expenses. Please Help!

Like so many others, my loan was sold to this company and life with them has been horrid. I don't care what the issue is, if I cross the path with SPS I leave feeling like I am a deadbeat who does not pay my bills. On the contrary, I have near perfect credit and have never been so much as a day late paying my mortgage (or any other bill), but SPS is a debt collector and only knows how pick-on and anger their customers whether it's their customer service representatives or their written correspondence. If you can possibly avoid this company, I recommend that you do!

SPS took over my equity loan. After being notified after the act was done it took them 8 months to even try to help us. After they tanked our good credit score and we are now unable to refinance through another bank. We are now in a bad situation.

My husband and I are unfortunately behind by 4 months of our mortgage due to a lay off from his work and then I got laid off and we are down to one income. I filled out all the paperwork to do a modification and they stated that the Investor (Deutsche Bank) does not do modifications. So they stated they could do a loan repayment plan. They screwed up the amount my husband makes monthly and want us to pay 900.00 additional each month towards the mortgage. I called to rectify and they stated that they would go into foreclosure status and they don't care the amount was wrong that they used to calculate the repayment plan. What can we do? They will not help us at all. I have called them 3 times now and nothing; no help whatsoever and told us to make the payments according to their incorrect information. Is this not against the law?

Trying to get my ex-wife off the mortgage and trying to refinance have been a nightmare. I have done their so call modification for the last 3 years. They have processed foreclosure and then cancel the sale. I do not know what else to do, my lawyer said I am not the first one she has to help. I guess I have to file chapter 11 before they will do anything or even listen.

SPS charged me from 2000 to 2011 for a loan that was paid by Wachovia in 2004. They refused to return money collected at that time.

I have been trying to purchase a home through the home owner who has their mortgage through SPS. The owner is very accommodating. The owners have been doing all kinds of paper work to begin a deed in lieu. After a year and half SPS said it too late in time to do a deed in lieu, they were forced into short sale. So they started all over again with jumping through hoops for SPS getting paper work started filling out the same forms for a deed in lieu. I guess SPS lost their copies?

Once our loan was bought by SPS over 5 years ago we have had nothing but ongoing harassment. Calls daily, lost payments, several individuals asking for the same information daily as well as having to repeat prior conversations with previous inexperienced, unprofessional and extremely poor management of our loan. We receive repeated calls, have had to spend my personal hours having to mail, fax or explain the same circumstances over and over. Anyone with a similar issue need to band together and pursue legal action.

Have a second mortgage that is currently being serviced by SPS. Loan originated with First Franklin (2003) and was sold in a split deal between National City and Merrill Lynch. National City sold to PNC in October 2008 and SPS (Select Portfolio Servicing) has been servicing since 2010. CONCERN: I continue to make payments, however, SPS will not share any of the PNC account info (account #, balance, apr...) with me. Upon request, PNC will simply mail a letter which states that SPS is servicing the PNC mortgage account; no specific account profile information is offered. Moreover, several meetings with PNC have been unsuccessful at locating any mortgage account by name, address, acct #... within their database. My inability to locate the loan owner's account information is hindering is affecting my credit report and hindering any financial decisions.

Have been in the loan mod "process" for 5+ yrs. I now rent out my house because I can't afford to live there and even though the 2nd was discharged and lien released, the house is still $150k underwater. I have not paid my mortgage in 5+ yrs, I have not been approved or disapproved for modification. I provide everything they ask for, but the documents become more than 90 days old, so must refile them all. Even though my account was not escrowed, Chase (original lender) agreed to pay taxes, insurance and said they would pay HOA fees. Now the HOA fees are 5 yrs delinquent - taxes have not been paid for 2014. Received notice of sale for property taxes and they still have not paid.

I made a payment by check by phone. They took out 2 payments which were not authorized. I have a confirmation code for 1. Went to the bank today and they will start fraud against them tomorrow. This company is terrible. Thanks Chase for selling me to them.

This company is the real deal debt collector. They are far worse than Bank of America, which sold them my mortgage a few years ago. They that I am short $383.70 on my escrow account & I need to cut them a check for that amount, or they will add $61.43 a month to my payment for 12 months to satisfy the $383.70 they say we owe. So that's $61.43 x 12 = $756.00 over a year's time to pay off something we shouldn't even owe. We have had multiple mortgage companies & had never had to pay any extra for anything. We have always received a small refund. Not sure what to do. Not a lot of money, but times that x $1,000.00. This company needs to be shut down!!!!!!! Any one have any ideas or suggestions for what to do about this?

I have applied SEVERAL times for a mortgage modification and keep getting turned down. But...then I get letters saying I am not abiding by the modification rules when I get behind in payments, and they threaten to take my house away. Plus they keep sending papers asking me to modify my mortgage. This company could care less about the individual!!!

I could copy and paste any complaint here, and it would be the same as my experience. My outcome DID result in a "modification" or what they call a modification. Basically, I am paying very little (maybe 110 dollars) towards my principal, the rest goes to insurance and taxes, they put me in a 5 year modification. My balance on my mortgage is only 31,000. I was behind 4 months (lack of work). After 5 years, I'll have paid off my past due balance and still have a balloon payment due of 28,000. What a joke. This is not a modification, my percentage rate stayed at 6.5%. All I'm doing is paying back past due amount and they gave me 5 years to do it. NOT WHAT I ASKED FOR. I want the loan to be completely paid off in 5 years.

I don't really have much to add since everyone's complaints with this company are the same. I have sent them paperwork (more info than possibly needed) and they give you the runaround. Never talk to the same person, they keep saying they never receive info I've sent numerous times, and they keep raising my mortgage. Twelve years I never had a late payment til BOA gave this crooked company my account. I even just found out they are still charging me for home insurance even though this was supposedly settled almost a year ago when I gave them the proof of my policy.

I was a Countrywide mortgage company customer. In 2008 my mortgage was transferred to Bank of America. I lost my job then and start collecting unemployment in 2009. Not been able to keep up with the payment. I looked into the home retention program. Bank of America kept asking for the same paperwork over and over, and not helping me in any way.

I have been trying to get help with my mortgage for months. I at first would mail it all, but always told something missing, so I decided to upload only to be told over and over that I needed to send again. They just do not seem to care about how many times I've sent. Very frustrated. I wish JP Morgan didn't sell me off to SPS, Chase were so good to work with.

Need advice. Has anyone on this forum ever gotten this far?? We had a Chapter 7 Bankruptcy discharged over 3 years ago. We did NOT reaffirm our house. Since then Chase passed our mortgage over to SPS. We have not paid any money at all to them in over 3 years. We have great credit scores and would be approved for a new mortgage at this point. We were never late on this mortgage or any other bills for that matter. (We owned another house that ended up having a bad title and was held up in an estate and long story short we had to let that house go, so our primary residence was also thrown in because the market had tanked and we were upside down by over $150,000 and our credit was already going to take a hit for the foreclosure on the other property.)

I have never dealt with company that is so wrong in every level. The way they handle the files and customers information is beyond that you almost want to pull your hair off. I have been dealing with this company for more than a year to handle a client's property sale (short sale) and this company puts you through hell. They don't know the status of the file in every level and they keep losing the information. Every time you call no one seems to know what's going on with the file. How can they stay in business and why is no one investigating them? Why can't we all file a massive public complaints about this company?

As I have seen in previous complaints I too had my mortgage bought by portfolio services. Since taking over my mortgage in final stages of harp I repeatedly was asked for paper work over and over. Was told couldn't get it from previous company. When they finally gave me a resolution they added 360.00 a month and 18 years to my mortgage. I am on fixed income. I now had no choice but to go another avenue. These people are ruthless and can care less about you. How they get away with these kinds of practices blow my mind.

I have never worked with a company with this bad of customer service, and worse than that, they don't seem to care that they offer terrible service. I have been in the process of a short sale for 8 months. Every call I make I get a different rep and a different answer. UGH.

My husband and I fell behind in our mortgage so to avoid foreclosure we put our house on the market. Shortly after putting our house on the market… we separated. Long story short..SPS has been VERY difficult to deal with. My realtor has been having a HORRIBLE time getting info he needs from them. We have buyers that are interested in buying the house. The first offer SPS declined so the price was increased which SPS approved. But now, lo and behold, they are declining the offer saying “it’s not enough” and they need an increase. So my realtor ask them “how much increase”... They just said “we need an increase”. OH MY GOODNESS.

I am on my fourth application for a loan modification because they keep losing my documents. I have sent everything they ask for but even when I call to confirm they received what I sent, they say they can't locate it. The last person I spoke to said they are waiting for India to check them in. What? My documents are sent to India to check in? How can these crooks even think someone in India is capable of understanding my complex business income documentation? No wonder they keep losing everything I send. I didn't know I was dealing with a mortgage company who has sold themselves to India.

WOW!! It's scary, I read these reviews and find that I have had at least half these experiences. I can't tell if they are corrupt or just stupid. They need to be stopped!!

Chase Bank sold my loan to SPS Servicing just as my loan mod was approved. I made my trial payments early to make sure I would get my permanent modification, SPS refuses to credit my account for the first payment and is showing me a month behind for over 2 years now. They call several times a day, and refuse to change their records even though I have proof of payment. Now they are threatening to take legal action. I need help with this company. I don't want to lose my house.

Bank of America sold my approved Loan Modification to the incompetent SPS in Oct 2013. I have been making my payments on time NEVER LATE. SPS calls my phone and sends me foreclosure notices stating my mortgage is 76 days default. I have sent them letters and called them numerous times, they will raise your blood pressure through the roof!!! HORRIBLE CUSTOMER SERVICE!!!! THEY NEED TO BE PUT OUT OF BUSINESS!!!!!

This is the worst company around. The information that they provide you is always inaccurate. My loan was modified on November of 2014. I made a payment in August of 2014 and somehow that got added to my trial payments. When I called in to make the trial payments I was told about the credit that turned out to be incorrect. It's now March of 2015 and the modification was cancelled and am told my home is going into foreclosure. The worst company, very unorganized.

The mortgage company took my mortgage note UCC3 converted it into a UCC9 security instrument. Then filed it at the SECURITY EXCHANGE COMMISSION who then terminated it. Ucc form 15d. So they have nothing. They then went to court and filed foreclosure papers. When he knows for FACT there is no Mortgage note. Fraud in the factum. I have the blue ribbon certified copy of the PSA. Hahahaha so busted. The attorney who have the fake robo assigner Ms ** of Eckert and seaman's attorney. Quit. Got that ass. Your title, you must go get it... Anyone need help call me or text. 650 million homes stuck under mers. Yep. I can do 50 a day.

Hello, excuse me for my english, but I have all the problems with the company. Each month they make us sent paper work and no answer, they won't put us in foreclosure or now they offer 10000 dollar so we give the house back to them. We need help, please, they are a bad company service. The only thing we want is a payment we can make and keep the house.

This company is a NIGHTMARE to work with. I called them multiple times and I receive different information each time. I have over $2,000 in fees that they cannot explain. They have been working on getting information from my previous lender (PNC) and report that they are unable to reach them, but they want me to pay all of those fees without knowing what they are for. I told them that I called PNC several times and they do not see those fees on my account. My recent call ended in the manager hanging up the phone on me because I was asking her questions about those fees. They are a bunch of liars and do not care about their customers. Each time I call, I receive different information. I do not know what to do at this point.

Our loan with BB&T sold our Mortgage to Select Portfolio Servicing, Inc. I am 100 percent VA disabled. As such in the State of Tennessee the State pays your property taxes for you every year up to 950 dollars. My taxes are only 802.00 a year. I have paid my taxes every year since 2005. My house payment was 884.00 a month. Now this company has established an escrow account and has raised my house payment to 1015.00 a month. So that is 131 dollars a month times 12 equals 1572.00 a year. I think that is called fraud, is it not? I want to sue the company as soon as I can find a lawyer that will take the case. Remember the State of Tennessee is paying my property taxes every year.

I am too frustrated to detail my never-ending ordeal with SPS. I'm trying to do a deed in lieu for a property I surrendered during a chapter 13. I'm done with my bk, awaiting discharge letter and still can't get these crooks To complete my deed in lieu. Always denying for paperwork not submitted when I submit every thing they ever request. Can we File a class action suit for their incompetence. No good reviews ever!! HOW CAN WE DO SOMETHING ABOUT THIS COMPANY? Please let's do something.

I'm not gonna say much. After I read all these complaints, I have find out that just a little everything of all them happened or is happening to me - my mortgage was sold from Bank of America to SPS and after that has been completely a nightmare, the rest is all about what these people said. Hope something positive happen after all these complaint. I wish the best of luck to all them, included myself. I left everything in my lawyer's hands after two years fighting!!!

This company is very hard to work with. No business ethics and they are a very sad company which cannot follow what they put in writing. My loan was sold to them from Wells Fargo Bank and that’s when the nightmare began. I tried to work with them in many ways. I always got different answers from each person I talked to. So the wife and I had it with them so we had refinanced our loan with Embrace Loans, which saved us $600.00 a month.

Chase bank sold our home mortgage to Servicing Portfolio Servicing, Inc. about two years ago. They changed the terms of our mortgage and payment date. The amount of the monthly payment keeps changing and we call every month but no one in their firm can tell us why the amounts keep changing. And finally they proceeded to foreclose on our house because they said we owed them some fathom amount they could not explain. I filed a federal complaint against them. This month they sent us a statement with nothing due on it. I am sure it is wrong. This firm should not be in business.

Our mortgage was sold to these people and we did not receive notification in a timely manner. Now we are behind on our mortgage and am trying to save our home that we have been living in for 10 yrs! After providing them with all the necessary requested paperwork to process our "loan", they notified us that we do not qualify for anything! They suggested we sell our only home, go into foreclosure, etc. My husband is on disability. Where are we to go? We cannot afford an attorney to help us fight this! We did not have a problem paying our mortgage before this. Shame on them for putting hundreds of people in this same position.

I must say, I am really surprised by the poor reviews of SPS. My adjustable rate mortgage was sold to them by Bank of America, who over the course of six years, denied every request for modification until they just decided to block me from ever applying for a modification with them again. I was knee deep into foreclosure when SPS became my servicer. I immediately applied for a modification through them, and I wasn't even three months into the account with SPS when they put me on a trial payment plan. I successfully completed the plan and my loan was modified just two weeks after they received the final trial payment. They sent the final modification papers to me via FedEx, the foreclosure case was cancelled, and my credit report and county records were even updated. I owe them so much and I am very grateful to them for helping me.

SPS changed their website in December. There was NO notification that I had to re-enter my bank information in order to pay online. So, they were not able to process my payment in January. I called them and they took the payment over the phone and it went through. It has happened again in February, and now they tell me I have to pay by check for 6 months since they were unable to process my online payment. The agent in January allegedly re-entered the information so we would not have this issue.

Our loan started out with U.S. Bank and over a short number of years we have had 17, yes, you read that right, 17 different mortgage companies. Now, we are with Select Portfolio Servicing. They have put on their file that we are in bankruptcy when we aren't. They have sent harassing letters, stating that we do not have insurance on our home and property when we do. They have changed our payment amount many times, always increasing the amount we are supposed to pay. They say that we are delinquent on our payments when we have NEVER been late and never missed a payment. We have finally retained an attorney to try to help us with this matter.

So after I expected the worst, I got the ombudsman involved and the whole process was monitored. It took a very long time, but it is only fair to provide an accurate update. My loan modification was completed very much to my satisfaction; even though it took a profoundly long time to do so and SPS was very vague the entire time about what was going on. I feared the worst and in the end I got a good, permanent modification, reasonable terms and I don't ever have to endure this process again. So it is likely I misunderstood what was happening and that SPS was doing their due diligence. My stress levels have gone down and I am prospering now that I can focus my energies on my life and career now instead of freaking out about whether or not I was going to lose my house.

We have had the same dealings with SPS. Have been trying to modify our loan but due to missing payments and having a conventional mortgage and not FHA they have told us that once they (SPS) agree to reinstate the loan, we would have our past due balance owed plus an additional $135K added to the balance. (Not fees... So they say... Past due inflated insurance and past due property taxes... Wow Putting our house mortgage at $400K- $430K.) The house was on Zillow estimate for $328K and they said the value was at $357K but they want us to finance over 400K!!!! How does that help? Offering us a "deferred" principle on the loan so....

Select Portfolio Servicing has a website that must be one of the worst in the financial industry. When I go online to pay my mortgage, to protect my security (a worthy cause), I am told that I must have a code, and if I do not, press continue and one will be emailed, but if I do not receive it, request again. If the email does come, it is usually after the time for which it is a valid code, i.e. x-plus hours BEYOND its validity. The alternative of telephoning has resulted in more than 30 minutes in its holding tree, constantly encouraging me to go to its (non-responsive) website. When the phone operator gives me a code verbally, it has been the same 'expired' code that no longer works. SPS seems to be less than interested in address the problem.

I have been dealing with SPS for 1 1/2 now since Chase transferred my loan to them. From that moment on it has been a complete nightmare. I have sent all of my documentation for a loan modification numerous times to no avail. They lose the documents or they state they did not receive them. They make decisions on erroneous information. The only thing they are good for is getting a sale date. They are completely useless and having to deal with them and their lack of organization has become overwhelming. I see that there are over 300 bad reviews for SPS and I sympathize because I know first hand how difficult it is to deal with them. Someone has to help us in this difficult and unwilling situation many of us are in..

I have had a mortgage for a ski condo (not the original loan company) with this company for over 6 years -- have never been late, missed a payment, etc. I pay my own insurance and real estate taxes. Payments are made automatically from bank by the 5th. If the 5th falls on a weekend, it is paid the day before. EVERY SINGLE MONTH -- these people call me -- even when the check has already been sent. Is there anyone to get this to stop?

I started the refi of my Ocwen Mortgage in October 2014. All of the paperwork for Ocwen was done and ready by November 30th, 2014. We have been struggling and waiting for SPS to get their act together. They are holding it up STILL for the language on the Sub Agreement on the signing line! It is February 3, 2015, and it is STILL not done! I have been calling almost every day for about a month because no one was communicating with anyone! It has come down to SPS every single time. They keep telling me that they have everything that they need, and then they send it to underwriting. Underwriting has sent it back for the same wording problems, that we had just resolved.

Select portfolio servicing is a collection company not a real home servicing company, they probably took over your account for pennies on the dollar, but yet you owe them your life! All I wanted to do years ago was take out a little equity to pay off bills that I was responsible for and did not know that these crooks were plotting to ruin us and I am talking about Wall Street, they are the ones that started this mess and they should pay not us. I am going to keep up the fight to the bitter end. Those sobs, all they saw were dollar signs and one day they will pay for what they have done and are still doing.

We were with Chase and requested a remodification with them, and was granted it. We were paying on time, but soon fell behind due to my son, his wife and children moving in because they had no place to live. We soon found out that our loan had been sold to SPS and we requested a modification with them. We would send in the papers but something was always missing. Now we find out we are 12,000 dollars behind and were denied the modification. All we want to do is keep our house after living here for 10 years. We also found out they stop paying the taxes or the insurance on the house, without telling us. There has to be a way to keep our house. We are trying to work with them but nothing seems to be helping.

I have been in my house since 2007, and last year, I get a letter from BB&T bank saying that my files were being transferred to SPS. I have never heard of this company so that should have threw up a red flag. Then they were explains that while they were getting my info transferred, that if I happened to be a few days late, it would be okay and they would allow me up to 10 days after my due date to make a payment. After that, it has went downhill from there and now they are saying I am 2 months behind on my mortgage, when my daughter even sent out a personal check. This is not possible and I am irritated that I get harassment phone calls everyday about foreclosure. Someone please help and get this company out!

I have been trying to do a modification with this company since 2013 when Chase gave them my loan. I had just given Chase the modification paperwork and they were in the process of completion when I find out that SPS had acquired the loan. I contacted them and they said they didn't have any modification papers and that I would have to start all over with them. I resent them everything they asked for and they STILL say they don't have everything. I keep sending in paperwork and they keep saying I didn't send in my husband's death certificate when I sent it 3 times... Now they say I put an X in the wrong box on the tax form. Since then, they have put a foreclosure notice on my house.... I am so tired, sad, frustrated and angry and I don't know what to do!!! Is there any help out there???

Starting back in May of 2014 I have been trying to have my house payments reduced. Continuously faxing the paper as requested with no luck. I need to talk about how they assign you a manager team member but you end up talking to whom ever and you are given information that is incorrect. THIS IS KNOWN FOR SURE BECAUSE IT KEEPS HAPPENING TO ME!

I have been trying to accomplish and close a short sale with SPS for over five months. I am a real estate broker who has closed many successful short sales. This company is a nightmare. We submitted an offer and adjusted it to meet their BPO. Four months later, no one responds to anything. You have no contact with which you can accomplish anything. Every time you call, you get someone new and have to start over. They do not respond timely and do not do their job. It is the WORST company I have ever dealt with. I have 'cured' everything requested of me as the broker within 24 hours each time I received a request for any document or other necessary action.

I have been dealing with SPS ever since Springleaf sold our loans. I've yet to have the same monthly payment, each time, it keeps getting higher. Every time I call them, it's just one lie after another. I haven't gave them permission to draft anything except what my payment was originally for, and I was told that they COULD NOT draft anything except what my payment of $554.62. They drafted $698.73!! I'm on disability and couldn't afford that much of an increase (which I didn't know about till I got my bank statement). I was in the negative for $144.00 plus an overdraft fee of $36.00!! I've trying to get this straightened out for weeks. I've wrote letters and faxed copies of my bank statement. Now I received another letter stating my payment is even higher. HELP!! I just can't afford a lawyer.

My loan was transferred to this company last year from Regions bank. We were current when we were transferred. However, we got behind one month and then we started receiving tons of letters regarding Foreclosure from Select Portfolio. Late one evening while my husband and I were home, there was a knock on our door. This lady came to our home asking for the home owners and stated that she was a field representative from Select Portfolio. We were in shock. She said that she had to come out and verify that we were still living in the home. Er told her that we were only one month behind. Unbelievable. We are now current and praying that we stay current. I wouldn't want to experience what most of you have had to deal with.

I was ineligible for SPS home modification because my gross income was too high. No one lives on gross income. I found out when talking to HUD counseling SPS can use any income they want to evaluate you. 20 years in a home and SPS is trying to put me on the street!

This company is very hard to work with. No business ethics. Very sad. Went through a lot of paper work to get a modification, was denied and was told that they could work with me. I did not have escrow. I have always paid my homeowner's insurance on my own. I told them I did not want to do this, and they raise my payment every month and did it anyways.

My original loan was with Chase. Approximately July 2013 the loan was sold to SPS by Chase. I had received a approved loan modification from Chase and was to send them a check for the first payment. My loan was sold to SPS and they informed me that they did not receive that paperwork. I was told to complete the new paper work so that they had a record and I would be approved. I was given the runaround and had to send in more paper work or a new application. This continued for over a year. Finally, I was denied a loan modification because I did not make enough due to unemployment. In the end, the property was sold in a divorce settlement. So in the end, they got the interest not paid and applicable fees.

I have had nothing but trouble with SPS and my mortgage. Someone needs to do a class action. My payments are set higher than my paycheck.

I tried to work with them in many ways. I always got different answers from each person I talked to. They are not concerned with keeping people in their homes. They will not work with people. It is their way or the highway. After my house burned down, I tried to make an offer to pay down the loan with some of the insurance money to get a lower payment, but they would not do that. So after about 6 months of back and forth, they agreed to close the loan short. They took all of the insurance money, so now I live in a 40-year-old 5th wheel RV instead of a used mobile home as I had hoped, but I am so happy that I will never have to deal with them ever again.

It has been more than a year that I have been working with them for my loan modification. They wanted all kind of papers that I have provided over the period of time. I do not know what to do with them. The reason I got behind was a near fatal car crash, anyway probably this is not their problem, but at least they should be little honest with me. I have lived in this house since 2002, and when I talked to the SPS agent Ms. Tamarah ** extension ** last night, her advise was that put house for short sale. And on top of that she was giving me a logic of her experience that she was in a financial trouble and she put her properties in foreclosure and short sale.

This company really sucks with communication, they ask you to send in all the necessary paperwork. You send it in, you call them and they tell you "No, we haven't received it," so they want you to fax it, so I did. Then I called them and they told me that it's going to take a few days for them to review the information that I have sent them. Little did I know that they were in the process of foreclosing on my home, so once I had the opportunity to speak to an individual I was informed that once my home was sold to them by BOA, they reported that I was behind on my mortgage, which I was not, because I had gotten a modification with NACA.

Had insurance claim on garage, took them over a month to issue me a check after I paid outta my pocket. Raised loan payment said was taxes. We had a reappraisal that lowered the taxes they still raised payment. Wish they had never bought my loan.

Wow! I just clicked on here out of curiosity and am blown away that there are so many in my exact situation. I sent a loan modification request to SPS when they took over the mortgage from Chase in August of 2013. I am now sending my 3rd application for a modification. The previous one has been in process since February of 2014. I have sent EVERYTHING they requested. I have had 3 different Relationship Managers. They are supposed to contact me every 10 days and do not. They are supposed to return my calls within 48 hours and they do not. They are horrible.

I have been dealing with SPS for about a year now and they keep denying my modification. Now I just got a letter that I will be foreclosed. These people don't care about anyone. I have been living in my home for 12 yrs and all I want is to save my home!

My mortgage was sold to SPS from Chase, whom did so without telling me anything. My first issue with SPS is that fact that they told me that they wanted to help me keep my home. SPS took over my mortgage in 2013; they told me that they would work with me to bring my mortgage current. They sent me paper work to submit for loan modification in February of 2014. For 9 straight months I went back and forth phone call after phone call, fax after fax, e-vendors express mail sending in paper for modification application. For me to be told once a month "we didn't receive your paper work". Finally in August I was told in order for modification to go through and be approved, I would have to have my co-borrower quit claim deed the property to me in my name only so that both incomes would be used on the application. This was another long stressful process only to get denied of the hope program.

I start by saying that there seems to be a lot of complaints against SPS. I feel victimized by SPS's tactics and false promises that they will help and work with you. A company that makes such a claim and still has plenty of unhappy customers is doing something wrong. When I saw that SPS took over our loan my heart sank, I knew I was in trouble. I have been late on my mortgage because of a 6-month layoff. Had one modification while with my previous mortgage company to avoid a balloon disaster. So now I just have to get caught up somehow. I have been making regular payments with a little extra toward the amount owed. But my loan still went into default. Yes the loan is underwater.

IN OCTOBER 2013 - THE DAY MY LOAN MODIFICATION WAS TO GO INTO EFFECT WITH JP MORGAN CHASE BANK. MY LOAN WAS TRANSFERRED TO SPS. I then got a letter stating from SPS that I had to file a RMA form. This is a request for mortgage assistance. Since that time I have sent thousands of pages of tax returns, bank statements, lease copies and payments. The cycle goes like this: You get a request for information. You send what they asked for. Next they send a letter stating "all info is received, ready to go to underwriting". Four days later you get a letter saying more information is needed within 29-44 days. I wait 28 days and send them what they requested. Three days later you get a letter stating "all information is received". The cycle begins again. Every three months they send out a local real estate broker. Usually someone you have never heard of- either by name or firm. This person wants to do A BPO. That translates into a BROKER PRICE OPINION. Then you get more letters stating that The professional advisor has been by. That you will get a report of his findings, when it is complete. Of course it never is nor will it ever be.

Simple process. I was with Citi Mortgage for 10 years, never late, great credit score, etc. Went to refi, get a better rate, was at 5.5% jumbo, told I did not qualify???? Had to pursue a HOPE loan, qualified right away. Got the loan, new term. No payback, no forgiveness, etc, just change in terms. I wanted 30 year they made it 40 year, rate lowered by 1/2 percent. Suddenly SPS gets my loan, dirtbag central. Lost my first payment, had to get Bank of America to call them to tell them they were dumb ** and lost the payment. Problem solved. Got mortgage statement, still said I owed 2 months. Not correct, called and cleared it up. Then I noticed a charge of $6.50 for BEG BOARDED BALANCE - no idea what it was. Agent said it was for unpaid misc. for old lender. I said "BD, what was the charge." He looked back 3 years - could find nothing. Another scam to steal money. They reversed charges. They will LIE to you, charge tiny amount in hope you will pay or ignore. Next step in 30 days is to file complaints. Dirtbags all.

Had a Countrywide to B of A account. Needed a modification, however had to be behind. Tried to work out deal with B of A, then 7 months later loan transferred to Select Portfolio. Attempted twice to modify, with negative results and about 8 different letters changing my advisor. Received continued phone harassment even after trying to modify. Nothing working, so decided to short sale. In the interim wrote several letters to them requesting who was the mortgage note holder. Like others, SPS had all the right paperwork then not. SPS turned loan over the Nationstar.

My experience is similar to the many complaints. My loan was transferred several times from WAMU to Chase to BOA and finally to Select Portfolio Servicing. At that time and still now I am in the loan modification process since 2009 to until now going through pain for several months to years with every one of them, and of course nothing has been resolved until now! They kept asking me for the same papers over and over again and I have been sending them by fax, by certified mail, you name it. Although I have a proof from them that they have received my papers they are still asking me for the same things. The most scariest part is they keep jacking up all the past due payments and other fees in the statement, which I strongly believe and also have proof of records that the statement figures is incorrect. Please someone help me. I'm looking for people in the Massachusetts area for a class action against SPS.

I have my mortgage with SPS. I unfortunately fell behind. I was eligible for a loan modification BUT what SPS did was blame a glitch in their system so that it took almost 17 months to get me the modification approval so the interest kept accumulating. So my original balance was $48k, now I owe $105k and my payments went from $486.00 to $737.00 per month. So that is what is meant by helping the consumer? But they deny any glitch now although I have ALL the names & dates I spoke with them. I am fed up. The house is only worth $40k so guess what, they can have the house back. They are predators! I can't afford to hire an attorney to fight them. I just give up!!

My Chase mortgage loan was transferred to SPS in March on this year. I had applied for a modification with Chase before my loan was transferred, but now I too have been getting the runaround from SPS. I've submitted all the required documents twice and get the same reply, missing required documents. I have tried emailing my relationship manager and the email does not go through. They keep sending me letters to do short sale or deed in lieu instead of helping me with a modification. Signed Another frustrated consumer.

My mortgage used to be with Springleaf. I was notified that on October 1, 2014 it was changing to SPS. Well on October 3 I tried to make a payment and I was told I could not. It was going to take 60 days to put the account in their system, so I asked for a letter stating that I was not going to pay interest for those 60 days. I went on to explain that I been making payments weekly to pay off my mortgage within the next two years. There is no way they can send you a letter, email or fax to state there will be no interest charged. So, what do I just take your word for it? I hung up and called again and spoke to a different person who said I could mail in the payment or send it electronic free of charge, or I can pay by phone for a 15 dollar fee.

My mortgage was "sold" from Springleaf to SPS. I'd never heard of them. I got my bill from Springleaf for my October payment & sent it online thru the bank. I got a letter saying I owed October & November payments to SPS. I got no letter from Springleaf but they returned my payment to me to the bank. So I paid the double payment which was very hard for me on soc sec. Today I got 3 letters from SPS - one saying they say they received an Assistance Review Application from me. I didn't apply for anything from them. I'm upset that I had contract with one company and now I have to deal with one with horrible reviews.

SPS has completely failed me. They have given me conflicting information, denied to recognize data I have supplied to them, and helped lead me into foreclosure. SPS has denied every attempt I have gone through with them to save my home and have lastly denied a Deed-in-Lieu, giving me a completely false reason for the denial. SPS said I refused to allow their representative to enter my home for a required walk through. That is an out-and-out lie! I have called SPS twice to inform them that I was concerned because I had not heard from any representative regarding setting up an appointment to come to my home to complete the required walk through and was told that a representative was not available at this time and when one became available I would be notified.

Well our loan was with bank of America, we were in process of loan modification, wife lost job, was off of work for 2 years, sent numerous documents for loan modification. So finally get things set up, says approved, make trial payments on time and they raise interest from variable at 8.5 to fixed 9.5 raise our payment then get sold to sps. They say on my credit report loan was modified through them and it was not, nothing was done to help us. Wife is now back to work but makes 600 less a month, we got behind with sps but now caught up, they say behind a month and am not. I've made payments up to Sept to bank of America and sounds like many other banks done this, so they would not have to really modification of any loans. Count me in on any action against sps.

My mortgage was transferred to SPS as of Oct 1, 2014. I received the notice about this on Sept 28. I received a letter from SPS about the 10th along with an authorization for auto withdrawal from my checking acct. I sent this back to them and about 2 weeks later my mortgage was on default. I've never been late in almost 15 years. I asked them about that automatic withdrawal and they said they never received my form and they can't do it anyways until I bring my most up to date. It was **. Paid the 2 months over the phone and as of the rest of my payments, it would be automatically deducted from my checking acct. They said I would have to send in another form!!!!!! Along with a copy of my wife's death certificate be done this now and as of today no payments have been taken out (Nov & Dec). Haven't heard a word and when I try to call them it's busy. NEED HELP.

My mortgage has been sold 3x. This time to Select Portfolio Servicing. I make double payments. When I received my next bill I saw that the total amount of the extra payment was credited to the interest. I pay online and there wasn't an option as to where it would be applied. I just received a letter that starting January 1st, 2015 my payment would go up over 110 dollars. Time for a lawyer.

Bank of America modified my mortgage under "HAMP" and then realized they made a mistake concerning Escrow and then sold my mortgage to Select Portfolio Servicing, Inc. who now refuses to follow the Tier 1 guidelines of the HAMP program! They have made it almost impossible financially to make my HAMP Modification affordable.

My experience is similar to the many complaints already logged no response from SPS for a year and then a request for immediate response, no one at SPS who knows my case and can answer questions, no signatures on contracts generated by them, etc. There is always the personal fear of retribution for speaking out, which is why we are all kept separate and apart from one another.

Spent a year and a half trying to work out a modification with Chase. Chase transferred my account to Select Portfolio Servicing ("SPS"). Over the last 1 1/2 years at least eight times they have asked for documents they already had been sent, and eventually acknowledged this. On three occasions I received letters stating "all necessary documents have been received," only to later tell me the letters were sent in error. I could write a book about what incompetent, time-wasting ** they are. If they have violated federal law (which they do regularly) you are entitled to $1,000 statutory damages for each occurrence. I'm pursuing them, and encourage you to look up attorneys who handle these types of cases. SPS is the poster child for the adage, "You can't fix stupid."

After reading comments, not sure what to do - have tried for days to get a code to make payment, as cannot make a payment without a code, but still have not received - but reading these comments I am not sure they are on level ground anymore. If I mail it will be certified and return receipt because there seems to be a lot of issues with accounts not being correct. I also was sold out by my bank and ended up with these people who are not all ethical it seems.

I am a small remodeling contractor in Minnesota. I was contracted to repair water damage by the owner, the insurance company, and select portfolio was aware of this repair because they are co-owner of the mortgage. My company finished the repairs and the house passed city inspection. The insurance company sent the total amount of the repair to Select Portfolio’s, sent part of the insurance proceed to me and failed to forward the balance from the insurance company to me as promised to pay the balance after the conditional lien is sent to them. I sent the conditional lien waiver to them and now they have not paid my balance they received from the insurance co. and the house was sold 15 days after the work was completed. I have since put a mechanic's lien on the property. I hope someone could help.

My original home loan with Springleaf Financial, after ten years, was transferred to Springleaf Mortgage and then within a month or so transferred again to Select Portfolio Servicing. Each transition was difficult because you could no longer pay on line and after calling them they didn't have my loan set up in their system yet. They said there was a 60 day grace period to make paying while this transfer was taking place. I received a letter stating that and the next day they called me as if I was avoiding payment, when, in fact, I was trying to bring them up on line daily without success. So, I made that payment with the SPS rep over the phone. It cost me $15 to make a phone payment. And they said there was another $45 charge and did I want to pay that also. I asked, for what? The girl didn't seem to know what it was for, but said I didn't really have to pay it. I'm thinking what kind of scam is this.

My loan was with AIG, then changed to Springleaf, and now transferred to SPS. I paid $50 extra on my Sept 2014 payment to Springleaf, expecting the extra $50 to be applied to my principle. I then received a statement the last week of September showing the $50 had been applied to the Oct. payment, and my October payment was $637 instead of the regular $689. Two days later I received a letter from Springleaf that all of their Mortgage loans were transferred to SPS effective Oct. 1st, and my next payment would have to be made to SPS.. MY payment is normally due the 5th of the month. I mailed my payment 10 days early to SPS, and it was received by them Oct 2nd. Now I get a bill from SPS showing I have a past due amount on my account, and a payment of $818 is due Nov. 5th. This is a LIE. I do NOT have an amount past due, and my regular payment is $689.

I have been in the modification process with SP Servicing, Inc since May 2014. They keep asking me for the same papers I sent them. Although I have a proof from them that they have received my papers they are still asking me for the same things.

I set up a repayment plan with SPS. Once the plan ended I received a letter stating I was late 90 days. I have filed a complaint with cfbp. I hope they really audit their files. I would gladly join a lawsuit against them.

Our mortgage has been sold to SPS by Ocwen. We were "approved" by Ocwen for a loan modification after paying our mortgage on time. After not receiving letters from SPS we called Ocwen to be told that our mortgage payments would be handled by SPS. We didn't receive any type of letter from Ocwen informing us that our mortgage loan had been sold to SPS. Well needless to say we attempted to send payments in to SPS and they instructed us to hold all payments until they received all of our records from Ocwen. Two months went by and we didn't not hear from SPS, we attempted to contact them several times after our initial conversation with them and we were always told DON'T SEND ANY PAYMENTS. My husband called them yet again today and they informed us we are TWO MONTHS behind! I have a feeling after reading all of these horror stories that we are in for a bumpy ride with this company. If anyone knows of any petition or organization that can help us resolve this matter please help.

Our loan was transferred Oct 1, 2014 and trouble has begun. They stated we have not made a payment since 4/4/2014, not true, in process of trying for Harp Modification. What should we expect? Stated we have a adjustable mortgage but it was a fixed loan for 30 yrs. How can it be legal to change terms of our mortgage without our approval.

In modification limbo since 2012 with Conventional loan at 8.625 interest rate. Continual change of point of contact representative. SPS fast tracked foreclosure process. Sale date set and postponed month to month till 10-15-14. Then suddenly postponed one more week to 10-22-14. Modification denied because Award Letters from Social Security were not proof of income (??). Got a call from a rude and unsympathetic relationship manager 10-15-14 offering $3,000 to leave the property. She said any documents I submit will be rejected. We have lived in our home since 2008. We received no help from SPS. Count me in on a class action suit.

They doubled what I owed while I was fighting to get a modification. My original mortgage was only 64k and after they modified it, it's 111k.

Is there anyone out there that we can go to, to get the justice we need with this ** company? I have been laid off twice and they would not help me out. I was told I was collecting money from a retirement fund. really, I am not old enough to collect from a retirement fund and if I was why would I ask them to help?

I have been sold to Select Portfolio. I went to my loan company, 19/9/14 and was told they would accept no more payments. I was no longer in their system, and would need to make my payments to sps which I have had no correspondence with whatsoever. They gave me a number to call which was my former loan's main office. I'm thinking if I am no longer in their system how they gonna help me. I have sps address from former loan. When I looked at their website, it did not look legit, and after reading all this I am scared even more. I don't think I want to pay the rest of my life for a mess like this. Don't know what to do!

My complaint is the same as already posted here. I haven't made a payment in 18 months due to short sale delays. It has gotten to the point my real estate agent won't return my calls because of the man hours already invested in my short sale. The real estate agent said his file on my property is four inches thick. I'm looking for people in the Houston area for a class action against SPS.

A representative called and said they were from Hartford and needed to get into the home. My husband took their card. I was not there and they inspected the home. When I saw the card Hartford was not on it. They lied to get into the home. The address on the card was Salt Lake City, Utah, the home of Select Portfolio Services the debt collector!! I am going to report them to the police, CFPA and all other agencies!

I was with Chase and got a modification. The next thing I know I was with SPS SERVICING. I didn't know these group. I was told they would be servicing my account. I went to my bank to see about refinancing to get my house from these people. I was told by my bank that it showed I was 90 days past due or $4000.00 past due. I have never been past due. I have called and talked to one of the rudest Ladies from SPS.. She informed me that they would check this matter out and would send me a reply after 30 days. I have had a 3 way with Chase me and SPS. Chase told them I was never late with my payments. I was told by SPS not to make my Aug.2014 payment because I had to sign the final modification. I did sign the final. I have called HUD, which didn't help at all. SPS are a dirty group of people. I think they think because they have our account now, they can do anything. Please if anyone has had a problem, and has settled it let me know. The credit bureau doesn't help. You file a complaint with them and they do nothing.

In December of 2013 the loan on 2 of my properties changed from Chase to SPS. Chase did not send any notification of loan transfer, payoff amount, or offer any correspondence. SPS called and informed me they had taken over the loans. There are 2. I sent Chase 2 letters concerning this that were never answered. I started sending both payments to SPS, for Jan, Feb, March and then was told SPS was servicing 1 and Chase the other I was told Chase. I was on the phone 15 times with SPS who said they were the servicer. Chase said no.

I have been in my house for over 6 years. When I first moved into my house, First Franklin was my mortgage company. First Franklin sold the mortgage loan to Bank of America and I requested to have the mortgage loan looked at for possible modification due to the very high interest rate of 8.9 percent. Bank of America then sold the mortgage loan to Select Portfolio Servicing.

My loans for my home was with Bank of America; all 4 loans. But they transferred the loans to SPS and Bayview loans, another awful servicing company; they are not even a bank. Since I was behind on two mortgages, I did a deed in lieu for the one that had the highest amount owed and stayed with the 2nd. I was assured by the reps and folks that based on HAFA and all the government programs that I would get help. I did as they asked; I have applied for Modification for my primary home and now they keep losing paper work and even have filed foreclosure and have a sale date which is fraudulent. I offered to pay most of the late payments and they keep denying saying they will consider after 30 modification review. However, that day never happens. Meanwhile the other house is not in foreclosure or any auction sale date and they rescinded the deed in lieu. Do banks servicing companies have special laws that the average person does not? I have gotten an attorney via community Legal Services of Northern California. They are appealing their fraudulent, predatory practices and documenting everything for me but she did say that this might warrant a lawsuit against SPS.

Home affordable? What's that? SPS can't tell me, much less approve me for any modification. Still missing documents is their motto, and conflicting information is their rap. OMG, these other reviews send chills up and down my spine! Over the course of 16 months and probably longer, I have applied and reapplied for HAMP a half dozen times through these people, prompted by all of their identical form letters following each denial, only to be denied again, after being told from the outset that I was a "perfect fit" for this program. Now, due to all of the delays over their "so-called" reviews, I am so many payments behind, there's apparently no "hope" left for me to keep my home, not even from the HOPE hotline. My only apparent option is to short-sale, which they now lightheartedly encourage me to do, but can I really trust anything they say at this juncture?

There is no point in me stating my issues with SPS because they are the SAME as everyone else on here. I want to know NOW WHAT?!? I feel trapped, and I keep hearing all the comments about how they need to be brought up on charges, have a suit filed against them, etc. BUT HOW? Because I literally cannot do this anymore. They just sent me another letter stating that they didn't have my affidavit and I knew they did, so I called them on it. Now they are saying they have it but that Section 6 wasn't filled out. It states right on there (Complete this section ONLY if you are requesting mortgage assistance with a property that is not your principal residence). Which I am not doing, so did not fill it out, and now they are saying I was supposed to and that they will not proceed unless I fill it out and fax it in!!!!!

I am so unhappy with them. I tried to get my interest rate down, and they said they can't help unless I miss payments and do a modification. But to do a modification you have to make sure to make the payment for 90 days, which increased my payment, because they had to include my taxes and my insurance. So I did what they asked. After the 3 months, they lowered my interest rate, I believe by a 1/2 of a percent. When I made early payments they applied my payment to an escrow account, so I had to fight for months to get this switched around. I told them I wasn't making any more payments until the account was corrected and I was told what to pay. I am trying to get another loan now, and I was denied because of a late payment due to SPS mistake.

I had a loan B&A for $311k. After it was acquired by SPS. I did a loan modification and now my loan is $359K for 25 yrs. After that there is a balloon payment of $200K. What a deal!!

My loan was transferred to select portfolio after I requested a modification from chase. I have the same issues that many of you mentioned, abuses, lost papers, foreclosure threat, everything else you can imagine. Many time they have encourage me to do short sale. I request a QWR that never came until I got hold of the CFPB. They sent me the request, but could not provide all the loan documents because they argued that they did not originate the loan. My case is documented with the CFPB. It is time for class action.

Unlawful Attachment of Property Through unjust Credit Reporting. They are reporting me 60 days past due. Pay off check was received by them Jan. 2, 2014.

Well they lowered my interest rate from 11 percent to 7.4 and my payment was 459 and went during the trial period 310 and asked why my pay off was going from 30 year loan. I have been paying on since 99 went to a 33 year loan. Don't understand, my home won't be paid off until 33 and during trial period was 310 a month went to 355 a month and it's all going to interest. Hardly showing any principal being paid. I am a first time buyer that had been sold to SPS from capital mortgage. It was appraised at 69 at the time, bought 53 and been paying for 17 years and still owe 43 something AND through property taxes it's only worth 20 thousand. I called them to talk to them and they're wanting to modify again, sent in paper work, said now they need the same work I sent them. They need me send it again. I'm so upset. Just wondering what can be done. This is crazy. I told them I seen all the bad stuff being said and this just is not right oh and I was paying extra 20 dollars a month for about a year and it sat in escrow and all sudden disappeared. They didn't even know where it went. So many headaches with this. Hope I can get help.

I have been dealing with SPS since 2000. When they produced a forged mortgage contract on my property. Claiming that they owned the mortgage however they had no assignment documents. Then in 2005 they filed a fraudulent foreclosure action. Which is still going to this day cause first SPS's lawyer who filed the complaint failed to comply with the laws. Then that lawyer bailed out on the case. Which time the law firm of ECKERT SEAMANS CHERIN & MELLOTT got involved. And they went through 5 lawyers against me.

SPS took over servicing my loan in October 2013. My previous mortgage lender was Worldwide Financial Resources which was indicted for $11 million in mortgage fraud in 2009. Worldwide financial tried to foreclose on my house in 2009, but when it went to court they didn't have all the necessary document so it was thrown out of court. Since 2009 up to 2013 there were no contact from anyone on my mortgage, until SPS took over. I keep asking them for the original document like the original title and note and they keep sending me the original refinance note dated in 2006, with worldwide on it. The refinance note is a complete fraud, they preyed on me to do the refinance, then coerce me to sign my husband name as power of attorney the day before he passed away. The payer on the note filed bankruptcy due to regulation, and worldwide was indicted for mortgage fraud. I asked them for information on who owns the mortgage now and who are they servicing it for and they haven't come back to me with that information.

I had an accident in my home 7/2014. My insurance mailed me out my check to fix my plumbing and wall of my downstairs restroom. A car crashed into my home. I called SPS and they tell me I have to mail the check to them and they will keep my money and release it to me in 3 or 4 payments. Really? If it hadn't been for my husband, we wouldn't even have running water. Also I was going thru a modification with Chase and now they don't even want to work with me. The people on the phone sound so unprofessional and rude and ghetto! What do I do mail the check? Why? Why? Did I get stuck with this company and for how long!

In 2007 SPS bought my loan from Capital Mortgage. From the time SPS had my loan it has been nothing but headaches, unstoppable problems. 2010 I received loan modification to my understand to bring property taxes of $7000.00 up to date by putting this on the arrears and to lower 10.9% interest down. My payments went from $1046,00 to 1320.00 for escrow in 2011. I get a letter of foreclose if they did not pay $10,000 in back taxes and fees. I spoken to SPS customer service a numerous times trying to explain the loan modification. SPS denied ever putting the taxes on the arrear of the loan.

Like everyone, SPS obtained my mortgage from Chase. I applied for and am in the process of a short sale. They were faxed the purchase agreement May 9th. They have consistently requested documents that have been faxed more than once. Their closing has been postponed three times because they say they are missing documents. I NEVER talk to the same person twice. I am going to lose a buyer, and the 3,000.00 due me by statute. They don't seem to have any concern. I find them rude, condescending, belittling and dishonest.

This company outsources their servicing transaction to an offshore company that does not even have mortgage licenses in any State in the US. This is part of the problem of their servicing issues. Customers should complain to CFPB to do an audit of their processes which will shed light as to why they have such poor customer satisfaction.

I too went through two years of trying to modify my loan with BofA and once it was approved (I went through NACA) they sold it to SPS who will not honor the modification. I have been trying to get a modification since it was sold in Oct. I keep getting the run around. They haven't received all of my documents even though I have proof they were sent multiple times. I went to Making Homes Affordable event in Sacramento on July 24 and brought all of the documents with me. The representative apologized profusely and said she would upload the documents herself when she got in the office on the 28th. Guess what? Documents still have not been uploaded yet. It has been escalated 4 times since then and every rep I talk to says they have emailed her but no response. My house is going to go in to foreclosure in Oct if I don't get this modification approved.

Was wondering why my principal wasn't coming down much so looked into my account. Called SPS for payoff amount. They were very, VERY rude and downright nasty. Said they had bought my account several years before, added many charges, changed interest rates, etc. and there wasn't anything I could do about it because they had U.S. Government OK. I have never paid account late, been paying about 30 years. I wanted to refinance but they wouldn't let me. I need the payoff now because getting a divorce and requested it in writing.

I filed for modification and received mod but sps says that my obligation has been discharged under the United states bankruptcy code and I have a automatic stay and say that the documents are for information purposes only but they are trying to enter back into contract. Isn't this a deception or fraud? I already received a certificate of dishonor from notary public witness notice of default damages for fraud under truth in lending act. Can anyone help with answers.

I'd like to know how this company is able to operate... I have never seen more shady, disgusting, illegal trickery in my life. Chase sold my mortgage to these scumbags in 2012, and it's been downhill since. They are cashing checks and not crediting them to my account,. They have added several thousand in random miscellaneous fees, and when you call to ask about any of this, you get the run around - transferred to different people, hung up on, get different answers. This is unbelievable. I have lived in some of the most prestigious and fabulous neighborhoods and have dealt with many banks in my 47 years.

I have unfortunately been a customer of SPS since BofA assigned my mortgage to them in December 2013. I went through a 2-year period of trying to get a loan modification with BofA. That was a nightmare in itself. However, BofA finally approved my loan modification. I signed off on the modification with BofA only to get a letter at the end of the process saying the loan was being transferred to Select Portfolio Servicing. Fortunately, prior to the transfer to SPS, I received the approved signed and notarized loan modification from BoA.

We recently filed a loss claim, for storm damage to our home, to our insurance company. When we received a check to begin the repairs, the check was made out to us and to our mortgage company which was fine. However, there was a third payee name: this company called "Select Portfolio Servicing". I had never heard of this company before until the day I received this insurance check. I immediately assumed it must be a branch from my mortgage company so I called for instructions as to where to send them the check for signature etc etc. I mentioned "Select Portfolio Servicing" to my mortgage company and they said they knew nothing about that company and that I should call my insurance company and make them aware that Select Portfolio company has nothing to do with my mortgage company.

My history is the same. Waiting for a modification and always asking for the same paperwork is very Sick and I am getting depressed. I don't have any solution - only a 100 people calling asking the same thing over and over.

They took over the servicing of my home loan in 2009. I got the usual letter from them saying they were now handling my loan. I made a request for proof. No response. Sent the next ten payments to previous server. The checks were never cashed or deposited.

I've had three escrow analysis done this year alone. I receive a letter saying there's a shortage, mortgage payment is going up. I call inquiring about the shortage. They don't explain why. I request they look into it. I receive a check for an OVERAGE. Now another letter, guess what, $1500 shortage. They can't explain why or when this shortage occurred in between the overage and now. I was literally on the phone with them for two hours. They offered to spread out the shortage... No thanks, explain why. These people are beyond difficult. This is just my most recent Bad experience. I'm waiting for their response. I'm about to file a complaint with CFPB. What about this 2 month cushion in your escrow account???

After reading all these, I am very scared I'm going to lose my home. SPS is horrible!! We bought our home and had no issues with our loan until SPS bought it. I have called and talked to several different operators all with different answers. I'm getting ready to fax them all my paperwork but I haven't done anything wrong which I point out in each conversation. After reading all this, I am contacting a lawyer. This is my first and hopefully last home and no one is taking it from me!!!

This company preys on the sub-prime mortgage market. Through organized fraud, deceptive lending and predatory lending practices, they swindle thousands, if not millions of dollars from honest, hardworking people. They hid behind their affiliation with major banks to continue this insidious process. They have stolen over six thousand dollars from me and forced me into foreclosure (in conjunction with Deutsche Bank), even though I had no problem making my $630 a month mortgage payment.

My situation is no different than all the others that have written in. Started out with Metlife Home Loans (which went bankrupt) and sold our loan to SPS. We had a FULL market value offer on our home and neither company would close, even after being given a closing date! And all of this was after years of "lost forms", "wrong representative", "file transfers", etc. We have been dealing with this since 2009 and will probably go through a foreclosure because of the way this country allows banks to run their business. This cannot be legal and something must be done about it! How do we start a class action lawsuit?

First I want to thank every homeowner who has written their experience up here. Mine is a complete disaster... I put 40% down on my home. I am NOT a "Sub-prime" borrower. If I and other homeowners who put money down on their homes like me got together on the news, we would scare buyers away from this already weak market. I invested in my community here in Southern Oregon.

My experience is the same as everyone else's, with little variation in detail. I was experiencing a temporary setback, which was resolved in my favor later on. Chase was working with me, and we were in constant contact. Then, a ton of their loans were sold to Deutsche Bank. My home was sold at foreclosure without my knowledge, or paper service. WHILE I continued to receive monthly statements, and was supposedly working with my "Personal Representative" who never returned a single call, was always "on another line" or unavailable, leaving me to deal with a never ending parade of incompetents.

I have received the same run around with Select Portfolio and now I have a foreclosure sale date only weeks away. After trying unsuccessfully since my loan was transfers from BofA to SPS in 2013 to do a modification. I was approved a modification by SPS only to receive a letter one week letter denying the modification due to a "underwriting error". Finally giving up on keeping my home because payments had gotten too far behind to qualify for any of the HAMP programs. I decided to do a short sale to prevent having a foreclosure on my credit. I have been in the process of doing a short sell since 1/14.

Me and my husband seem to get nowhere from countrywide sold to BofA. Now with Select Portfolio Servicing ,no mortgage assistance, tried to modification was denied. They all seem to lose to paperwork so now the house is in default and pre foreclosure. How we found out was a person knocking on our door, next day received default papers and told us our home is in foreclosure. What a slap in the face.

We have been dealing with SPS for a year and a half, since SunTrust pawned us off on them. Same as everyone else, fax after fax, jumping through hoops to give them the info they needed. Our house was scheduled for auction in March and we were not notified. We managed to stall that, resulting in a "trial modification". We made those payments on time. Three weeks ago. we received a letter that they would notify us of their decision within 15 business days. Never heard a peep. My husband called last Friday and they said they would be able to do our modification.

Had enough! Out of each mortgage payment, which changes 4 times a year while they figure out which modification is right, exactly 12 cents of the mortgage payment goes towards principal. The rest is interest and the taxes are added on to the existing balance, so the mortgage balance is actually increasing with each payment. Time for a lawyer!

My story is not any different than all of the other 196 reviews posted. I had dealt with some unforeseen circumstances that lead me to fall behind on my mortgage with Chase. I was able to catch up with some assistance and as soon as I did Chase sold my loan to SPS without any notice of awareness. Although I had caught up I was still facing the difficulty of paying my mortgage because the adjustable rate was about to increase although my circumstances had not improved. Therefore I spoke with SPS and sought assistance. I started the process December 2013 anticipating the increase and taking a proactive accountability for the change...understanding that it takes time to process. However, it has now been seven months and I continue to get the same run around as everyone else.

I, like many of you have had a lot of the same issues with SPS. Before telling my story I would like to thank each and every one of the people who took the time to tell their stories. Because of them, I was able to defend myself, counter and even predict SPS's movements. These stories.. and some really amazing timing of events and people helped greatly. Long story short, I ended up writing the White House!... and they read my letter!...I informed our President on what was being done with his loan program and a short version of what I had learned. You will not need to write the White House as I am giving you the info that I have been given.

Without exception every attempt at doing business with Select Portfolio Servicing has been very difficult. They never do anything I request of them, with exception of the modification on my loan that took a very long time and not once did I have the same representative when I called during the mortgage modification. Even when I called in March to ask them to correct inaccurate information they reported to the credit reporting agencies they did nothing they said they would do. I received no information, no letter... nothing so my mortgage with SPS still since 2012 shows up on my credit report as delinquent and in foreclosure even though I have been current on the mortgage effective the modification they still treat me as if they are a debt collector trying to collect a debt, and their automated phone system even states that.

I believe the last time I wrote was in Nov. 2013. My update is the same. I have not been modified as of yet. I have been denied twice and they are reviewing my files right now. I started trying to be modified since June 2013. It has been a YEAR now. They had all documentation according to the ones who keep calling me and I keep answering. They will say they don't have this or that, but I will go in the folder, pull it out and resend it with them on the phone. Then they will say it takes about 3 days before they can see it and to remember that everyone else is sending faxes too. "You are x amount of months behind. Can you make a payment?" Once before, I was still denied. I am not trying to live rent free. I just want them to reduce my mortgage amount.

My mortgage was sold to SPS in October, 2013. At the time, I was still in a Chapter 13 so my escrow overage was being held. I completed my Chapter 13 several months early, it has been discharged and SPS has not sent me my monies owed. In May, 2014, my overage was $3,193. My property taxes of $270 was deducted from this amount leaving me with a $2,924 refund. SPS sent me $1999 on 6/2/2014. I have called and called and this amount has been verified by several of their staff. No one can tell me why they are trying to cheat me. I requested to speak with a supervisor 6/2/2014, and was told the system was down and they would return my call.

Delays in paperwork, no results in writing, threatening/harassing phone calls. Denied transfer of mod papers from Chase when I was assured by C. that they were indeed sent.

Back in Oct 2013 I requested some kind of assistance from my mortgage lender Chase Bank, who has also been my bank for over 15 years. Having a good standing history with them I felt that they would try to work with me when I fell onto some hard times. Initially my only request was for forbearance & therefore giving me the ability to move one or two payments to the rears of the loan. This action would have given me some time to rebuild lost funds.

On April 30, 2014, by regular mail, in a prepaid envelope that SPS sent to me for that use, I sent the original document, that is, the Home Affordable Modification Agreement. SPS state that they have not received yet the document because the mail take long time to deliver the correspondence. Their idea is to draw out my modification for as long as they possibly can.

I think this company wants you to fail in your mortgage loan. What is wrong with this company? This is no way to do business. I will go and get a lawyer to look into this problem. I have called 3 times and here it is the 3rd day and everyone of the sales representatives say that it is on the way. That was an hour ago. I am on the same time frame.

I fully support the person from FL who is considering a class action lawsuit against Select Portfolio Servicing (SPS). I would gladly join one in a heartbeat. I have been dealing with SPS for a year on a deed-in-lieu. My story is the same as everyone else's: fill out and send in paperwork, asked for more paperwork over and over again, they drag it out for 90 days, repeat. I just got off the phone with them today. I have a junior lien with another company. That company received a settlement offer from SPS. They responded with an acceptance letter on April 11, 2014, with today's date as to when their acceptance expires. I was told by SPS that their underwriter hadn't even looked at their acceptance offer yet, but they could forward it to them today (I was told this by several of their people over the last two weeks).

Modification was through Washington Mutual. Cost me $500.00 to lower my interest rate 1%. They put it back up to 7.8% within 5 months. Chase bought out Washington Mutual and became my loan servicer. Oddly enough, my loan was sold by Long Beach Mortgage to Deutsche Bank. Not even an American bank, Only in America. :( So I don't have USA backing or access to Freddie Mac or Fannie May. I promise not to rant! Anyway, I saw the writing on the wall and in 2008 applied for a modification to Chase Bank to bring my loan into perspective to value. I was not behind in payments, therefore rejected. After a year, I tried again. I was not behind in payments and was told by a Chase modification representative to be three months behind to be taken seriously. Oh why bother... I don't want to rant. It's a scam...

We received a letter from Bank of America saying they sold our mortgage to Select Portfolio Servicing. I called them to set up my mortgage payment arrangements. On my first payment they withdrew on the day I get my payroll check deposit into my checking account. In which it put my account in a negative balance because I had not had a chance to transfer the money from one account to the other. I had my mortgage modify. I insisted on telling SPS that my mortgage is late if not paid by the 16th of each month.

My mother and father took out a loan for **, Inwood, West Virginia 25428. They were elderly, ill, and on a fixed income when the loan was approved through Chase Bank. When they became ill, they fell behind in their payments. They then sought loan modification from Chase Bank who then turned over the account to SPS. The house caught on fire and was a total constructional loss on December 8, 2013. I contacted SPS about what we could do since the home was no longer there. We were advised at that time there were three options, one of them being short pay. We made an offer, send in all paperwork needed to SPS, and was told that the offer was fair and would go through because it was over 80% of what was owed. We ended up sending in the insurance check in order to show funds were available to pay the short pay.

In Oct 2011, my B of A loan was sold to SPS as we will call them for short, when we were in litigation on fraudulent charges with the housing crisis. No letter, no calls, just sent a statement saying they were the new servicer. Send them our $1,279.00 for payment. We have not sent them one red cent. It has been 3 years this Oct. Last month they sent us a scare tactic letter from an Indianapolis, IN attorney who was no more than a debt collector. I answered in 30 days denying all of their fraudulent charges, and they had until the 19th of April to respond which they haven't. I told them I would be looking forward to our day in court for the truth to come out.

I have been in a living nightmare and can't wake up. Originally I was with EMC Mortgage which was bought by Chase. Got behind because I had a heart attack. My stepson had his 2nd kidney transplant and because of this, my wife lost her job. Chase just kept sending out packages and we would fill them out and of course something is always not to their liking. Then Chase sent us to SPS and it has been downhill since then. Sent in the first package and of course they needed something. Got required document from SS Administration and they said it still was missing info. No, their "financial" people did not know how to read the letter from SS. After more than two months, I finally emailed them a copy with the information circled and did the math for them. And what did I get, a letter stating they got my correspondence and was looking into it.

I had a mortgage through B of A which I had 2 years ago applied and been approved for a deed in lieu on my property. They approved it. Sent me final instructions with a move out date and paperwork that had to be notarized and sent to their lawyers here in MI. I complied with everything they asked and was waiting on the call from their property preservation team. Well that never happened but instead I received a letter stating my mortgage will now be serviced by SPS and they will continue with the deed in lieu. Needless to say they did not and have had me on a vicious cycle of send the paperwork again and again and again. Then I get a letter saying it's been denied and a phone call saying, "we want to work with you."

My mortgage was sold to Select Portfolio Services by Bank of America in December, 2013. I had begun my refi attempt in November 2013. When I contacted SPS, they claimed they did not receive my refi package from BOA. I submitted a new packet through Greenpath Debt Solutions, as I did not want to go through this alone. The first packet went out in January, more information was requested. Information submitted, but now they need new information because a month has passed. Same situation in March. They finally acknowledged receipt of all necessary information and advised it will take at least 30 days to review.

You currently do not have a review rating that is low enough to describe my frustration level dealing with this incompetent organization. They will never be able to finalize a loan modification in my life time, because the documentation that is submitted to them will never be reviewed by their underwriters in the 90-day time frame before they expire and have to be updated. I have been on this merry go round with them for 9 months and for 62 months with Chase Bank. They do not want to modify home loans; they are simply dragging their feet and wasting our time until home values increase to a pre 2008 level and their losses will be minimized.

We are finding out the same as so many others here. I am shocked that a class action suit has not been filed and am in the midst of meeting with several attorney associates in starting one up. There are well too many complaints as not to be an able alternative. No matter all the unfortunate situations that have occurred in my life over the past four years, I still wish to keep my home. Chase underminded me and sold to these bottom feeders using a blindside technique. I attempted to begin to deal with them and immediately saw the old Fairbanks Holding unlawful tactics.

OMG, after reading all these posts I am in the same boat. SOMEONE please start a class action lawsuit. I WILL get involved. I am just a horrible leader... but why are we ALL being victims of this GOV'T scam?? Really who do you think owns SPS?????

I had of B of A Loan that was sold to Select Portfolio Servicing, Inc. in December 26, 2013. I had an original Home Modification through Franklin Loan Services in 2009. It was later sold to B of A a couple of years after. My husband and I started really struggling financially in October 2013, called B of A to see if we could modify again. They promised us we could, sent certified letter with packet filled and all papers needed and received my confirmation card with signature of receipt. 3 weeks later, called of B of A to find out status.

I worked with SPS - Select Portfolio Servicing and provided information and documentation over and over again. Each and every time I provided what was asked for, I was later advised that it was needed in another format, in another style, and that too much time had elapsed and that now I would have to start the process from scratch with 3 addl. months of bank statements, profit & loss statements, hardship letters, etc. etc. They claim that there are many programs and they assure you that they will get you worked into one of them and you will be able to stay in your home, only at the last minute when you have to appear in court for your final foreclosure hearing they are nowhere to be seen and the lawyers for the bank that they are working with seem to have no leverage with the Judge and then the Judge (in my case) is so angry that she just throws in the towel and lets the house go up for auction, even though the bank seemingly was willing to postpone the sale date.

This Servicer is a fraud factory. I have submitted 2 modification application and they ignored each one. When I sent a Qualified Written Request they send a letter saying they received my request but never respond. I just received a notice that they want me to submit another one pretending that they did not receive first two. I believe they were assign numerous mortgages that they lack standing to foreclose on because of fraudulently failed to secure mortgages into mortgage back securities. They have been served a subpoena for placing forced insurance on homeowners. America Bankers has a story on the website regarding lenders who do this. SPS is on the list. They cancelled my insurance because they said I had abandoned home which was untrue. I have retained an attorney who is overwhelmed with similar cases with SPS. This is very important: The Consumer Financial Protection Bureau has been established to combat this type of abuse. Please go to their website and file a complaint so that SPS can be investigated by the Bureau. Also educate yourself on all of the new laws particularly the Consumer Financial Protection Act.

Well I have been with them since 11/10/13. I am trying to get a loan modification with them after Chase sold my account to them. I have sent papers off and now the papers I sent off in Nov. has expired and I have to send all new papers off again. Well I contacted HUD which is over Hope, they are working with me trying to get this modification settled. They said it should have been settled but it hasn't been but they are good to work with Hope, took my info and said that I qualify for a modification loan. Now I want to see what SPS says about that in 30 days... We do have Hope with us on this project. Anybody out there call Hope...

It has been already four months that a local Puerto Rican bank Banco Popular sent my account to Select Portfolio in spite that I had a modification payment plan with Banco Popular. Now SPS does not want to honor my modification plan, they say I owe more than I know I do, they will not accept any modification and I have sent them various documents certified mail since the fax number they have does not work and I still have been unable to get an answer from someone that can tell me exactly how can I make my payments and bring them up to date..I have spoken to almost more then twenty different persons and have received more than fifty letters from them but none gives me a clear answer...Isn't there an agency that will take care of this type of business..The last letter they sent is offering $3000 and I leave my house to them....this is really ridiculous.

I fell behind in my mortgage and my mortgage was then sold to Bank of America. I was offered a HAMP modification by BOA, qualified and began making trial payments. I successfully completed the trial period, received my final modification along with a congratulation letter. I continued to make payments for one year - payments made via my personal BOA checking account - however the mortgage statements did not reflect the payments being applied to the balance of the load. I called weekly and spoke to my case manager(s) - a different person each month - who each time informed me the account had not been "properly coded yet".

I have been dealing with this company since 2006. After backing me in to a corner with a joke of a loan modification, they will continue to not post payment correctly, add bogus charges and say that I have a bounced check when they clearly received certified check from my bank that month. They refuse to correct my payments so they have been showing that I am a month behind for over a year. When is enough enough! Can't we all band together for a class action lawsuit?

Select Portfolio Servicing Inc. are the biggest mortgage fraud extortionist in the country. I paid a mortgage from 2001 to 2011 that had already been paid. It was registered in the county register in 2004 as paid without my knowledge. The mortgage was cancelled in 2004 by Wachovia Bank - SPS, was their servicer. Wells Fargo/Wachovia initially denied cancelling the note or having SPS as their servicer in 2011. Both WF and SPS obviously corroborated and WF admitted to having cancelled the note in error in 2012. Having failed at multiple attempts to get more money from me, SPS placed a rescission on the property in 2012 but cancelled the note again later that year. They refuse to refund the money paid them under fraudulent circumstances. There is much more to this story.

I worked with Select Portfolio for 8 months and wanted to foreclose on my client. They use excuses not to modify him. When they denied him the last time. He gets a letter in the mail for a trial modification. I'm like what??? We called the relationship manager up, she made all kinds of excuses.

My account was sold to Select Portfolio in December 2013. I have yet to be able to get one representative on the phone that can actually satisfy my questions without having to contact another department. Forget about asking to speak with a supervisor because that isn't possible. I have tried for 3 months to get them to apply payment to a "charges and fees" category of which I have yet to receive any proof is an actual charge to my account. I have asked for copies of the billing of these charges and have not received any. I did on 2 occasions receive letters telling me if they thought my complaint was worth following up on. They would get back to me in 30 days and when I have called within 24 hours of receipt of the letters, they tell me that the dispute has already been resolved.

My loan was transferred from Bank of America to SPS. Bank of America had charged an appraisal fee on my mortgage payment (because they were selling my loan). I disputed the fee and had almost $9,645.00 in late charges. BofA finally reversed the late fees completely after many letters and calls. In June of 2013, my loan was transferred to SPS Servicing. In August I received a notice that my escrow account was short $9,645.00 and my payment will be increasing. When I reviewed the escrow account, the taxes or insurance weren't short. Upon further review SPS embezzled $9,645.00 out of my escrow account for the previously waived late charges. I have been disputing this since July without any resolution. This company is a complete fraud and someone needs to investigate them.

Somehow SPS got a hold of my loan. I missed one payment and found out that I didn't make enough money for them to finance me so they wouldn't accept any payments. Modification with them is a joke. I've tried every program they have and was turned down for every one of them. A few because they said I didn't get the paperwork in on time. I actually received my denial letter a day before my papers were due on one program. We have had our house for 46 years. My parents left it to the 6 of us which 3 wanted to sell and 3 wanted to keep so I took out a loan to pay off 3. A loan of 100,000 is now 8 years later at 124,000.00. I do not understand how these people get away with this. They are nothing but evil. Is there no way to stop them? My house is due to foreclose on 3/14/2014 and there is nothing I can do?

When the house was no value to SPS they took insurance off the houses, didn't inform her that she has no insurance so she could get with someone else. When a tree fell on the house some 15 month last that when she find out she has no insurance. She take her savings fix up the room the tree mess up. Not two years later a fire. All because of her age, she was past 75 when SPS took that insurance off that house.

My bank (First Bank of Puerto Rico) sold my Mortgage to SPS, and I went immediately searching info about this unknown SPS, at least for me, and I was stunned by the findings. That was in September 2013, today I received a letter with an adjustment in my payment, and it went up. I cannot pay now. Today I'm searching for a new bank. I'll keep this post updated. There is no one who can do something about this guys?

Chase sold us to SPS. We were 3 months behind. Asked for a forbearance. They offered to do a modification. Okay. 18 months later they denied us because the Dodd Frank document was not returned on time! Now to reinstate and keep our home will cost us over 50000 or leave our home of 11 years. Is this America?

In 2007 I lost my home of 27 years because of one missed payment. Didn’t have nowhere to turn. House wasn't worth 27,000, but it was our home. I feel it was illegal and would love to have known about the ways to save it, but thought foreclosure was it. Nothing I could do. They never tried to help me work out a solution. And the first person I talked to said I was not in foreclosure. But 2 days later, I got my payment back, and then I was in foreclosure. They are crooks...

My loan was transferred by Bank Of America to Select Portfolio Servicing in August 2012. I had been working on a modification for over 5 years with BofA and was one payment behind with them. Select took over and immediately told me I was three payments behind. I sent them proof but they insisted on another modification. I went ahead and they continued to show me from 90 days in arrears up to 120 in arrears. I sent their legal department proof of all my payments and factually made them aware I wasn't behind over 30 days. After over one year, Bank Of America finally sent them the two payments I had told them about. SPS finally finished my modification and did apply the two payments but have never changed the credit bureau to be factual. Many phone calls and letters failed to help. Have just recently sent letters to Switzerland to the owners of SPS to get this straightened out. Letters to Matt Hollingsworth, CEO of SPS went totally unanswered. They are among a list of 4th rate organizations that you should stay away from. This poor reporting on the bureaus are a direct violation of the Fair Credit Reporting Act but they could care less.

My father and I own a home in the city of New Orleans. I made the last payment last month. They called my dad and said that he didn't make a payment and that a payment needed to be made. Well I called SPS and the rep was like no payment was made in January or February. I said, "Ma'am, no payment was made in February because the final and last payment due was January and I made the payment so I know that it was paid." She put me on hold and when she came back she said, "Oooh, I see January was paid but you need to pay fines and fees." I said, "Ma'am, we always pay our bill on time. What are you talking about?" Then she tried to say, "Maybe it was because of hurricane Katrina you may have gotten a deferment." I said no that's not it. Making a long story short, they are trying to get extra money out of me and my FINAL payment was in JANUARY.

My mortgage was with Chase until I lost my job and was sick with breast cancer. So I applied for a loan modification and it was fine, then out of nowhere I received a letter from Chase that my loan is sold to SPS. They put me on an unemployed program but I see the difference accumulating on me. I am now 20 thousand behind. They denied me a loan modification because I don't make enough money. I have no clue about what to do next. I would appreciate any advice. I live in Massachusetts. Thank you so much.

I am not really sure about these reviews here. My mortgage was transferred to SPS from Chase in October. We were in the middle of a trial plan for a modification and I was very scared based on reading reviews about SPS. But I wanted to give my feedback. Our trial mod was approved by Chase just days before the transfer was to take place. SPS took it over with no hiccups at all. Our first trial payment started in November. I did have to make a 4th trial payment since the final mod had not been approved in time. But I just heard back. The mod has been approved. I will be getting paperwork in the mail. They went over the terms with me over the phone and I couldn't be more pleased. Everybody I have ever spoken with over the phone has been very pleasant and helpful. I hope reading this will put someone's mind at ease.

I would join in a class action if anyone decided to move forward with one.

They just denied us a modification because we didn't fall into their ratios properly - whatever they are. They gave us the run around for 14 months and we are at a very very high interest rate. All we wanted was a fair shake with a revised interest rate and they flat out denied. They want people to have to sell their home, their life's work, all for their own profit. We were severely affected by Hurricane Sandy, emergency medical issues and our small business suffered revenue declines due to the storm. They basically laughed at us, never returned a phone call - never, and act as if you are bothering them when you call. If enough people would jump on the bandwagon with me, I would lead a class action suit against their criminal behavior.

When I finished my last payment (THREE REQUIRED PAYMENTS) to Chase bank for a possible LOAN MODIFICATION in which they promised me they lied and they immediately sold my loan to another company as bad debt to SELECT PORTFOLIO of Salt Lake City, Utah. But not before they had already charged me with a foreclosure in which I appeared in court for only to find out that they DID NOT HAVE THE ORIGINAL NOTE or PROMISSORY TO REPAY the loan. They said it was lost and that they will find it. This is my first time handling a foreclosure and I have little experience with that. However, I learned in the state of FLORIDA the NOTE is a REQUIRED DOCUMENT in order to fulfill the foreclosure process. But I remained silent to see what loan modification offer they would release but to my surprise, the FIRST offer they sent me was a bill for approximately 51634.00.

Since October 2013, the modification with SPS has been nothing but a nightmare. Calling multiple times for the same document, harassing calls and letters, right down lying about wanting to help you with the loan.

Bank of America sold my mortgage to SPS. I jumped through all the hoops to make sure they received my correct insurance information and tax information. I did everything within the short time that they allowed me. I still got a threatening letter about my loan being canceled if I did not provide insurance information. I mailed my first loan payment off using bill-pay online. Before the payment was late, and only 2 days after the due date, I got a very disturbing phone call from SPS saying that I had to provide identification over the phone and that they were attempting to collect a debt. I said there must be a mistake, I live virtually debt-free except for my mortgage which was not even late. The woman continued to be rude and demanding. I

I have been trying to do the HAMP since April 2013 and it has been nothing but a run around and piles of excuses and lies!!!! They (the reps) been doing nothing but telling you reasons and stories: "They have identified that they will needed further documentation" over and over like a broken record. "This will be the last piece of information we need." They were telling me that same ole line over and over on the phone. And every person you talked to will tell you a different stories and in November I had to fork out close to $1k for the reason that they told me to have a "professional" doing my profit & loss statements. Then after 3 more months (with numerous phone calls, faxes, emails) the end result was you're NOT qualified. Someone needs to do something about this Scam. All they wanted from me has been nothing but “When are you going to make a payment?"

They are aiding JP Morgan Chase Bank to cover or commit fraud.

Have been with SPS since December of 2013. In November we applied for a loan through our personal bank. Our bank needed an overnight mailing address and our payoff amount and SPS per diem rate - the person my husband talked to the first time said they could fax us the info. We called our bank to see if they could fax directly to them they said sure. Call SPS back - not only did the person not know what per diem was - they also told my husband there would be a five-day waiting period for us to get the info. That sucks since we could have closed on our loan on Tuesday.

We were sold a pitch on a great way to increase cash flow w/ our rentals and home, take out a mortgage that had a ginormous prepayment penalty, negative amortization, ARM after 2 years, and especially not pointed out were the enormous fees the mortgage broker gained at closing. Two years of modification requests w/ BofA (started out w/ Countrywide), then decided we couldn't take the stress anymore as a family and the mortgage monthly payment had doubled, we moved out and sent a certified letter to BofA of our surrender. The mortgage was transferred to SPS and we just receive letters telling us about our interest rate adjustments and their purchase of insurance.

We received a loan mod after working with Countrywide then my loan being sold to Bank of America then it was sold to Select Portfolio. This process was started in 12/08. We reached out to our lender to let them know we were having financial difficulties and now after 20 plus making homes affordable packages filled out, losing and 9.500 in attorney fees, after 1 1/2 years of working with HUD and that being unsuccessful, we now have received a loan modification that will not help us right now. What it did was take all the back payments that we missed "that we were told to do in order to get to loan mod" and interest and take away. It then brought us current and brought our house down to what we paid for it in 2004. They did not lower our interest rate from 9.25 to the 3.00 or even lower now. They did though tack on our taxes and insurance which we were paying on our own. This made our payments go UP. We now are paying for a house that is under water with larger payments.

I have been trying to get a loan modification since April of this year. I was laid off from my job as a Sales Executive making excellent money. Chase offered me a forbearance while looking for a job which I gladly took. I paid $1000/month on time every month to show my good intentions while in the forbearance. Since April, I've done 3 modifications with Chase and all were denied for some odd reason. Then my loan was sold to SPS, it has been nothing but a run around. They harass me with phone calls which is illegal to do. (Check the laws with your Attorney General). They give me a run around that they haven't received all the documents they need and I've fax all of them in.... even having a Fax Log of what was sent.

I was a victim on Fairbanks, SPS, EMC, CHASE and have been sold back to SPS. All of these mortgage companies have dirt and blood on their hands. They are thieves and crooks. I have years of documents to support them looking for legal solution. Lots of crooked lawyers out there too. I need someone with a track record. Had to get into chapter 13 to save home. Last loan mod with gov help has lasted 1 yr, not looking good. Previous one in 2007 lasted 3 yrs with HOPE ended in foreclosure because of private investor. I plan on taking private investor down and Upland Mortgage for selling me into scam.

If you get behind for any reason, they say they will work with you but don't. We were told they would work with us while I was sick and on short term disability. The day after I get home from the Cleveland Clinic, we receive the letter that we were denied a home modification. And the next envelope with the Foreclosure notice... unbelievable! Merry Christmas...God will repay them for their horrible actions on others.

I'm writing in regarding to my father's home. My father's home mortgage was with Chase Bank for several years where they set a payment plan for my parents. At the end of the payment plan, they increase the mortgage payment several hundreds of dollars. They had told my parents that if they are able to make the new payment amount for the next three months, they will be able to see if they can reduce the payment again. This was told to my parents in the middle of this year 2013. The new payment plan had started in Aug. and would end in October. My parents made the payment on time for the first two months but in October, my family was devastated with the death of my mother. My father still had the last and final payment in October to Chase bank.

I have unfortunately been a customer of Select Portfolio Servicing since they were Fairbanks Capital before settling a 400 million dollar lawsuit, and then changing their name and agreed to be monitored by the U.S. Justice system to be more consumer friendly and stop illegal activities. For those who care, my part of the lawsuit settlement was to be $4200, which I received $410. This was only one of several financial as well as mental losses to these inept, difficult, and most unorganized organizations I have ever seen in 50 years. The fact is, Select Portfolio Servicing is more inept, and follows more illegal activities than Fairbanks Capital, nothing has changed after they pocketed the remaining 360 million dollars of their valued judgement .

I had Countrywide that became Bank Of America and now they have sold my first to Select Servicing Portfolio. My second was sold to Greentree. I am 3 months behind on my mortgage and worried they sold it so the new co. can liquidate. I went thru the whole BOA modification process 4 times (if anyone needs help with that).

I have been on top of doing my 3 now 4 home modification attempts with SPS servicing. My modifications started when my home did not sell in 2012. I have had SPS close modifications while on active duty. I have had them say they do not have all my documents even while 2 days before I have taped conversations they state they have all my necessary documents. When you bring up this same problem with them that other people are having online, they poo poo it. I need to know if there is a class action suit against SPS or how I can take legal action because when I first started the modification process, my income was lower than it is today. Now after 3 attempts at the home modification, I am being ** told now I am not eligible BUT we can do a IN-HOUSE Modification. When asked why was I not offered that many months ago, there is no ** answer. I am a normal person, educated, employed, just wanting to live in my home and fix my home payments. HELP!!!

I took out a mortgage in 2002 with Countrywide Mortgage, after which it was sold to Bank of America, then sold to Select Portfolio Servicing. I tried to get a home modification when it was still with Bank of America and after dealing with them for nearly a year was denied the modification. I was told by a group of lawyers from Florida that my mortgage had mistakes made in it and mistakes in the transferring of my note to the other companies and that I would be able to get my interest rate reduced from 10.5 percent down to 2.75 percent and also get them to cut the principal owed from $87,250.00 down to around $35,000 or $40,000.00. I haven't been successful so far because the attorney I was using turned out to be a scam who just took my money and I didn't get anything in return but a bunch of promises. I need to find a lawyer in the state of Alabama who is willing to take my case and get me what I need.

Received a statement of what I am behind and on 10/8 5 times they charged me $9,900.00 for escrow 5 times. Why aren't these people in jail. Wamu chase FDIC loan was transferred to these SPS criminals.