Select Portfolio Servicing Reviews

That question was avoided. She said resend it and they will open it back up. Remind you this has been going on since June and I am putting myself in a situation. Guess what? Now I have to resend all the documents back in, again, even though I sent the statement. The profit and loss statement only caused them to open it and back to step one. This is the thing, the fax phone numbers I have for them and the main number said something like this, "The code or number you are trying to reach is incorrect." So can SPS turn phones off and on when they want?

I had several people to dial those numbers to have proof of that. Hmm....maybe that's why they have not received documents. I stressed to them that a modification would help since my income was reduced, but I will give an update with the final outcome. I have not heard anything good about SPS. Can anybody give me a loan??? Good luck to everyone.

They wanted NO part of me!!! I am sure that is because my mortgage was originally by Amalgamated Bank which the government put out of business many years ago for corrupt mortgages and my loan was one of them 18 years ago. Fight hard to keep your homes. Don't let them just take it. Get a GOOD Lawyer and I guarantee they will back off. Also, very important, keep track of your credit report. In the event you do lose your home, god forbid, you will need at least a 580 credit score to rent in a decent area...

While speaking with a loan officer at another mortgage company I was told that because of the balloon payment, my modification was considered "temporary" and that would make it impossible to refi with anyone else. When I called SPS to ask about the balloon payment I told the rep who answered that I knew nothing about the possibility of a balloon payment at the end of the loan and she replied, "Well, you know now". CROOKS!!!!

This agency appears to represent a group of lenders who obviously have corrupt business practices and are being allowed to continually deliver poor customer service to "vested" consumers. SPS has "serviced" our loan since December 1, 2012, constantly alluding to the fact that a mortgage modification would be done at the end of the process - 30 days. It has been almost one full year and the only resolution they could come up with is FORECLOSURE. Representatives have "explained' that it is their business to lower interest rates to make home mortgages more affordable, yet paperwork is constantly lost and documents repeatedly expire. Payment arrangements/offers made by us fell on deaf ears, even after we were asked what we felt we could afford to pay.

After reading several complaints on their site, it is apparent that SPS will be allowed to continue its operation. I am complaining because this agency alluded that it would complete a work-out for us just one week prior to their 2nd foreclosure sale date, yet only one day prior, they informed us that they would continue with the foreclosure process. Their FHA representative - we never knew anything about them having one - stated that they would not accept a deed-in-lieu nor would we be able to short sale the property. Funny. We didn't "have enough time for those procedures". If more time was provided and there was more truth in their disclosure, we would have had ample time to make other arrangements for our family. We are now forced to live waiting on "investors" to give us a move out date, when all around us, another builder is allowed to begin building new residences THAT WE WILL NOT QUALIFY TO PURCHASE.

The "business practices" of SPS need to be reviewed. If they are allowed to continue operating in this manner, communities will be empty and counties will continue to lose funding for much needed services to its residents. Why were programs such as HAMP/HARP/MHA created FOR consumers when those in authority (city/county leadership) could refuse the help for constituents and if the end result would be to refuse, deny and force homeowners to vacate places they choose to call "home". Investors and collection agencies continue to be greedy, even in this time of such uncertainty and economic deficiency. Government needs to step in and shut this agency down and establish reputable, reliable companies interested in actually helping consumers. Maybe they too would know and feel the pinch of losing. Unfortunate for the employees, but necessary for homeowners. I could publish names, but why. They are only doing as they are told and passing along erroneous information that they have been trained to relay. Check out the comments on this company's website. We are not alone.

We would like to be given the opportunity to remain in our home, make affordable payments and deal with respectable businesses with respectable practices. We want to leave when we want to leave and not be forced out due to unscrupulous business practices. "Home" should be affordable - to every person in every situation.

We have been going back and forth since May. Every week I get a letter from them stating that I have a new "relationship manager" but when I call and try to talk to her, she is always "on the phone". I also receive letters requesting more information. My attorney has been told all the information is in and it is in the hands of Underwriting. We should have an answer in 10 days... blah, blah, blah. It is now 7 months and still nothing. According to SPS, they are licensed to do business in every state. There has got to be something that can be done.

They did not have a response to that at all. So, this then put me behind some more. So, now I asked to be put on a repayment plan. Now take it, I was on my own for a while but now I have 2 incomes coming in so I am able to make payments. I offered them a lump sum of money but they said even with the lump sum, they would have to still put me on a repayment plan for all the late fees and the interest. If this is a collection agency or whatever they are, I thought interest was not supposed to be charged?

So, now I am 6 months behind waiting for an approval for the repayment plan. They said though that with the plan, my payment will go up for the next 12 months. OMG... Are these people serious. Take it, every time I call I always get a different representative. They are never consistent. I ask to speak to a manager and they always say no manager is there. So, I came to the conclusion that I am not giving them the lump sum of money I have until have an attorney to represent me. I AM DONE WITH SPS. I told them that I will file a Chapter 13 on them and call it a day!!!!! I would rather pay a bankruptcy attorney than SPS... PLEASE HELP. I am ready to take this to the news because I am not sure what to do at this point. This company is horrible and I do not know how they are still open.

So I have contacted an attorney and they’re going to check and find out what is the problem and why are they treating me like crap. Still not going by my loan with Chase and they keep saying its Chase’s fault. I’m so done talking to them until I’m blue in the face. I really don’t understand when you call and ask for a supervisor they always say there’s not one there to help me but they will. I just really would like to know who is really running this place??? Because evidently no mangers are!!!!! Very upset CUSTOMER!!!!! I WILL NEVER TELL ANYONE ANYTHING GOOD ABOUT THIS COMPANY EVER!!!!!

In May, we were lucky enough to find a buyer to purchase our house that we are currently underwater in. We immediately submitted our paperwork to Chase who was our lender for our first and second mortgage. As soon as we submitted our paperwork, Chase decided that they were going to sell our first mortgage to a servicer called Select Portfolio Servicing and we would have to resubmit our paperwork again. So through our lawyer, we submitted our paperwork again to the new servicer.

The following month (June), Chase approved the short sale for the second mortgage. We were excited; we figured that since Chase approved the short sale for the second mortgage, that the approval from SPS should be coming shortly - we were wrong. It has been months of calling and contacting them - each time they say they have all of the paperwork and then days later, they state that there is paperwork missing. It took them 3 months just to tell our lawyer that they could not read the listing that they received from the real estate agent. Every time there is a piece of paperwork missing and we resubmit the paperwork again, the account is then assigned to a new underwriter and the process starts all over again with the new person finding other things that the others did not find. We had to get an extension from Chase for our approval, but they most likely will not extend it again.

When you talk with the relationship managers, all they tell you is that your file is under review. There is also a lapse in when letters are dated and sent out. I have one letter that was dated August 1st and it was not mailed out until August 5th. The letter requested that the missing information be sent to them within 10 days of the date on the letter. If the letter was dated August 1st and it was postmarked August 5th, it is impossible to make their deadlines for paperwork, which makes the process start all over again.

Additionally, when you submit paperwork to SPS, it takes 3-5 business days once submitted to be considered "received" in their system, which delays things further. Keep in mind that the same exact paperwork was sent to both Chase and Select Portfolio Servicing. Chase had no problem with the paperwork, yet each time the same exact paperwork is sent to Select Portfolio Servicing, they are not able to process it. Also, the offer that has been received on the house is 5% higher than what Select Portfolio Servicing and Chase appraised the house.

While customer service is nice to deal with, Select Portfolio Servicing does not give their reps any useful information to provide to the consumer and Select Portfolio Servicing is not willing to work with you to resolve your account. At the end of the day, they are nothing but a collection agency.

Unfortunately, companies like this prey on the fact that people who are struggling with financial situation like this are under stress, embarrassed, and in some cases do not want to lose their homes. This "fear" of being in default is not a useful tactic in working with a customer. As their customer, it is our duty to write and get the word out of their unprofessional practices and how they service their accounts.

My lawyer (who has extensive successful experience in short sales) and I call SPS every day to find out the status of my short sale. I have approx 6 business days left to get this resolved and to go to closing. One tip that I can share is that when you call customer service, make them contact the underwriting department to verify the status of your paperwork (they do have this power). Also, if you get a letter stating that you need paperwork and you call them and they state that you do not need paperwork, have them write on your file that the letter was sent in error. We have also filed complaints with the FTC & the banking department in our state and Consumer Finance. We all must make complaints against them with the proper government agencies so there is a record of their bad practices. All I can do is get this information out there, that is all we can do, and hopefully someone else in the future will have an easier time getting their short sale approved.

In the year 2012 there were three or four people who made decent offers on the house. One couple coming just shy of what the house was valued at and after four months of waiting, SPS, once again said my paperwork was now out of date. Almost every month I was sending my Realtor the same paperwork and she would forward it to SPS. After the couple washed their hands with it, I told my Realtor to pull her sign out of the ground and called SPS to say I would do the deed in lieu. Now mind you, at this point I still hadn't received a letter from any lawyer and still have not. However at least once a week, they call me to tell me that I'm going to foreclosure which has been on my credit report for over two years now. It took them two weeks to agree to the deed in lieu.

Yesterday, they called to tell me that I'm going to court for foreclosure even though I have the document they sent me when they agreed to the deed in lieu. That the case has been referred to an attorney which they've been saying to me for three years. Still no letter from any attorney. They call every single week to update me on my "foreclosure" but wait I see they are working on the deed in lieu. Just a short time ago they once again asked me for a letter of hardship. I sent them 3, a copy of 3 that I have already sent them and I said, "TAKE YOUR PICK."

Now we are coming to the end of 2013. 5 years I've been going through this. They are rude when they call. They talk over you when you're speaking and don't have any of the facts ready when they call. I'm so ** sick of this harassment. Now I just don't answer the phone when I see the number come up. FIVE years. I have a stack of paperwork with every single letter to and from them with the fax memos so I know they were sent and received. They are dirty and corrupt, unprofessional. I was at one point told that I would get $3000 for relocation help if I could show a utility bill for the last month, this past month after being out of the house for 2 1/2 yrs because they said I had to be gone. I still get statement letters saying what I owe now.

MY last year living there, in my home, I worked three jobs five nights a week and two jobs on the weekend trying to make it. It was grueling working 18-20 hrs everyday and then it took its toll when I ruptured three discs in my neck which required having a plate put in. I couldn't do it anymore and moved to NH where my family is. And because of those years taking anything I could for work for three years, hard manual labor just to prove I was worthy of the job, my spine is completely broken down all the way to my tail bone. I have severe nerve damage to my arms and legs and on disability, living on just a portion of what I used to earn. Stay away from SPS. They will haunt you and hunt you until you wished you were dead. That's how bad it is.

Then the calls began, calling my husband, refusing to talk to me saying that my husband is the sole owner of the house and they couldn't talk to me. After my husband died on January 31, 2013, they refused to talk to me saying that they wanted to talk to the executor of the estate, stating that in order for them to talk to me, I needed a court paper indicating that I was executor of the state. A month after my husband passed away, I spoke to one of their customers rep. She was very helpful and told me that she was going to send me some forms to file. I never received them. Instead I received a letter saying that I didn't qualify for a modification. Reason: It was not my primary residence. We have been living in this house for 26 years. I have sent them papers and the answer is, "We didn't receive any of the papers". Somehow my name disappeared from the mortgage papers that we signed together.

Two weeks later I began getting the letters of foreclosure when I called they said that I was no eligible for a modification because the holder of the mortgage wouldn’t allow it. I ended up paying double mortgage payments for 11 months to keep my house. In 2012 I had to have back surgery and was going to be out 6 to 8 weeks at least. I called and explained that to them and asked if we could set up some sort of payment plan (maybe interest only) until I returned to work so that I wouldn’t end up like last time.

They refused to help. They told me that they cannot work with me until I’m behind on my mortgage. I ended up falling behind and it was six months of missing paper work and it's under review. Finally the Attorney General’s Office stepped in and helped and they modified the mortgage with days. Amazing how they move when they are working with someone that actually knows how to handle them and has knowledge of the system.

In Mid-April of 2013 I received a letter from JPMC that my mortgage had been sold to a new lender, Select Portfolio Services effective May 1st, 2013. I was quite surprised that my mortgage had been sold during the moratorium and immediately contacted JPMC. JPMC told me not to worry as all lenders have the same programs in place and would honor the same terms. This was NOT the case at all. As soon as my mortgage hit their system I was in default. I immediately received a Notice of Intent to Foreclose certified letter.

I was told that the ONLY way to bring my mortgage current and out of default was to apply for a Making Home Affordable Program, another Loan Modification. I told them that I would NOT qualify for a Loan Modification as I had just received one from JPMC at the lowest interest rate available. They told me to still apply as the only way to bring the Loan current was via a program. I applied as requested and was rejected as expected. They then said they could give me an in house modification which would add an additional 900 dollars a month to my monthly mortgage for one year to bring the loan current. This was totally unacceptable and affordable for me.

This past Monday, July 29th I contacted the JPMC mortgage department and told them of my dilemma. I told them that I would need complete verification of the moratorium program as my new lender is prepared to take legal action and possible foreclosure against me. JPMC immediately sent out a letter to me clearly stating that I was in a moratorium period that was in effect from February 14, 2013 through May 17th, 2013. I have tried to work with Select Portfolio Services via their programs and by making the monthly payments on time since May 1st, 2013. On August 8th 2013 Select Portfolio Services has informed me that if the loan is not brought current by that date they will refer this case to their Attorneys and pursue Foreclosure.

I am now prepared to take aggressive legal action on my behalf. This was a very irresponsible act on behalf of JPMC selling my mortgage in a program that I was supposed to be protected under and a new lender who will not honor the terms. They have put me in a position to lose my home which is in direct violation of the Dodd Frank consumer protection programs.

All of the customer service representative were very friendly and spoke as if they were really trying to resolve my situation. It is my desire to remain in my home with my little doggy. This has been her home for the past five years. Comments, feedback and any information to assist me in resolving the matter with SPS will be most helpful and very appreciative.

Lo and behold, two weeks later and after having thousands of work already done, I was informed today that I was misinformed and that we need to sign the check and mail to them so they can place it in a restricted escrow account. Additionally, they sent me about 9 other for to sign, get notarized, file with taxes, etc. ALL OF THIS AFTER BEING LIED TO AND ALREADY PAYING CONTRACTORS OUT OF POCKET BECAUSE I WAS MISINFORMED BY THEIR STAFF! This is unreal. I called today, asked to speak to a supervisor and was told that one would call me back in 48 hours or so. I will be transferring my mortgage away from this company at my first opportunity and never again will I deal with such incompetence.

On September 11th of 2012, I received the final approval from the 1st mortgage company (SPS) and was then waiting on the 2nd mortgage final approval to come through. Well, the 2nd mortgage's final approval did not come through again before the expiration of the 1st lien holder's (SPS) approval. I was told by the seller's agent that the 1st lien holder (SPS) would extend the approval when the 2nd approval was received. So once again, I waited... I received the 2nd mortgage's final approval on Nov. 29th and was waiting on the 1st lien (SPS) to extend their prior approval from September. In a nutshell, I never received the 1st lien's extension like they promised.

Now it was the end of December 2012 and it was approaching the expiration date of the of the 2nd lien's approval. We got the 2nd lien's approval extended through the end of January 2013. Now it's the end of January 2013 and still no approval from 1st lien holder (SPS)! So we actually got a 2nd extension from the 2nd lien holder once again. At the end of February 2013, we still never received the 1st lien holder's (SPS) approval. Meanwhile the 2nd lien holder's approval expired and I was told they would not extend the approval for a 3rd time. The negotiators told us the 2nd lien holder was going to start from scratch and take up to another 3 months. So once again, I waited...

Now March 2013 rolls around and a foreclosure notice appears on the door for a sheriff sale date of April 12th, 2013. I found out again the 1st lien holder (SPS) sold to another mortgage company sometime before the foreclosure notice. Since the notice, the negotiators keep telling me to wait another week; next we will have the approvals; still pending final approvals and will wrap up next week!! So it's now over a year later - a year of waiting patiently and a year of getting screwed by all of the banks involved!!! At this point, I don't know what to do. This situation was not fair and I have no rights being the buyer to pursue any type of legal action towards the incompetent parties involved either.

Prior to accepting our offer a year ago, we made many offers on many other homes but was always outbid by other buyers. It actually took a year and a half of looking before we found this house and was the highest bidder. Now 444 days later, no more homes are in our price range in the location we want to live in. Our chance to get out of a bad area and move into a good area where the schools are much, much better is gone. Words can't describe how angry and unfair this has been for us. WE ARE NOT ANOTHER LOAN NUMBER. We are not a pile of uncompleted documents on somebody's desk. WE ARE HUMAN BEINGS WITH FAMILIES!!!

To my realtor's surprise, when she called today, she was notified that the offer has been denied which we do not understand why it has been denied when it was approved before. Fannie Mae short sale new rules effective February 2013 do not apply to this file since this is a conventional loan and the HAFA short sale benefit still applies to the borrower. So denial cannot be based on HAFA benefits since this is a conventional loan and not a Fanny Mae loan. I need a response on why this file has been denied when it was approved before and no changes, except for buyer's name, were done.

I am a 72 years old lady and I have been put through a very stressful situation by Select Portfolio Servicing, Inc. (SPS) since the short sale was transferred from Bank of America to SPS last year. I cannot have the luxury to have a foreclosure and lenders coming after me for a deficiency. I am too old. I am mentally and physically affected by this situation. SPS has made my life miserable since day one. Even though this is a HAFA short sale, they went and tried to foreclose on the property twice. We had to go to court to fight the foreclosure that both times was cancelled by the judge.

Soon after we fulfilled our 3 payments to modification, they finally gave us the terms for modification, which is not what we'd expected but we'll have to deal with it now. After our first payment following the completion of the modification criteria, they sold our loan to Select Portfolio Servicing. We have conflicting paperwork from Chase, which is not surprising. We were notified of this loan sale less than 2 weeks before it was to take place and we were out of the country on a mission trip. When my husband spoke with them about their statement where they are attempting to tack on over $800 in fees, they claim it's #7 in our modification, only there is no #7! After reading multiple complaints on SPS, I dread dealing with them over these bogus fees.

Somehow we all need to petition the government over these mortgage loan sales, restricting this action unless the mortgage company a consumer initially has goes out of business or something to that effect. There are so many shoddy companies and we just get handed over to them without any approval of ours. Chase was a result of being sold from Washington Mutual. I didn't choose or like Chase at all. I didn't choose SPS, and our initial experience with them is not good. For the guy going through sending modification paperwork over and over, I recommend going to the closest office of the lender that deals with that. You'll get things done a lot quicker!

After saying I was ineligible for HAMP loan based on them wanting a quit claim deed from my ex-husband (the court papers were filed. SPS wouldn't accept them even though they were certified), they then promised me an in-house loan. The letter giving me the information of the in-house loan terms was dated April 30, 2013 and then mailed from Utah to Oregon. Several days later it arrived after their request to have it sent back to them no later than May 1, 2013 or they couldn't honor the loan. To compound the issue, they would only save me very little money, but wanted to charge me not only the current balance of my loan but then sneakingly tried to put in a $130,000 balloon payment on top of it due at the close of the loan for the convenience of saving the $100 per month on my monthly payment.

I have filed complaints to my Oregon Senator Merkley, but how much impact that will have is anybody's guess. I don't have a lot of confidence in my government taking part in cleaning up the corruption that is rampant in the mortgage industry. The laws have no teeth. The HAMP being run by the mortgage companies is not in the public's best interest. It looks like the current administration in the big White House is doing something for the poor, but they really aren't because the program has to be run by the corrupt mortgage companies.

SPS wants to continue to gouge the public. Why would they approve anybody's loan if it will cost them their profit? They have a lot of well paid attorneys working for them, but the poor have no legal recourse as we are barely scraping by. As far as I'm concerned, why pay them any more money? They will find some way to foreclose on me anyway since I'm not getting any protection from the government for their corruption.

Today, 4/29/13, I got something in the mail saying they have to drop the approval for the short payoff unless I can get them in by 4/24/13. Tricky. Just last Friday, the person to call from SPS assured me all was fine and they were waiting. The documents they claimed I did not send, I have sent several months ago and they told me on the phone they got all of it. One said I needed HUD form1 and another told me I did not need it since my house was not for sale. The letter today says I need that form. Well, I have the form but it's not fillable because it's irrelevant.

So in all, I think I have just gotten a huge runaround and some kind of predator behind the scenes in my back pocket thing going on. I am really angry but not at all surprised. Decay and corruption are rampant in our society. Very sad. I am 64 and on a small pension. I'm waiting to be 66 for more money and I am not cashing in so I will have $300 less a month for life for those bloodsuckers.

The final blow was when they requested a counteroffer from my agent (my real estate agent was authorized on the account to speak directly to them). He got the buyers and their agent to submit the counteroffer and sent it to SPS within 6 days. He then called to confirm receipt and was told the documents hadn't been "uploaded in their system yet" (even though we received an email confirmation from the shortsale@spservicing.com email address to confirm the documents were received).

Upon repeated follow-ups, my agent finally got confirmation over the phone that the counteroffer had been uploaded. However, the customer service agent told him that the short sale had been denied since the document had not been received in the 10-day deadline (this was the first time any such deadline was communicated, and we had proof that the document was sent within 6 days). She told my agent that the document does not count as "received" until it is uploaded into their system, which didn't occur until 14 days after my agent sent it to them! So they have a 10-day deadline, but it takes them 14 days to process the documents, and the documents don't count as received until they process them. It's a scam, a purposeful and automatic setup for failure so they can avoid going through with the short sale.

When are we Americans going to stop putting up with this kind of **? What are they underwriting? This is just a delaying tactic by SPS so that they can cause financial distress to Americans. They do it because they can. Congress is paid off already by the banks. They look the other way. Where is Rand Paul? Ted Cruze? Pat Toomey? The conservatives who say they support Americans who work for a living? Nowhere. Paid off by the banks.

My lender has been trying to close this deal for over 6 months and still keeps getting the runaround. They keep saying give us 7 more days, which they've been saying for the last 4-5 months. Since then I have been staying from friend's house to house just waiting. Me and my 3 kids have no place to go now. I was staying in an extended stay, but it was getting very expensive ($235/week for a 400sq ft room to sleep 5 people). Just makes no sense. I have even spoken with other lenders. They all say the same thing, that it shouldn't take longer than 45 days.

Just wondering, is this financial company legit? And at one point, the manager (I guess, at least that's who he said he was) said that he was making sure the process would be handled and completed that week and gave his personal guarantee. That was in December 2012 and it's still not resolved. I should have known by reading all the other complaints.

This has been an ongoing problem for the past 6-7 months. I receive letters that the file is under review; then when I call for status, I am told a document is missing. It’s a back and forth game that the company plays to ruin their customers and humiliate them. The company has recently reported to the credit bureau that I am in default on my mortgage, which I was told would not occur because the short sale was previously approved and in process.

I am very upset and frustrated with the back and forth this company has been putting me through. I have been misled and lied to every time I called the company. The company is not professional and takes advantage of their customers. Looking online, it is evident to me from the many complaints that this is the company's routine. It appears that Select Portfolio Servicing Inc. pride themselves on treating their customers like garbage. They train their representative to recite paragraphs like robots.

I completely understand that the short sale process takes time based on the process I went through with Bank of America, which started June 2012 and was approved in September 2012. All the paperwork was done, appraisals complete, buyer paperwork complete and approved as well. All this information and paperwork was forwarded to SPS immediately after SPS acquired the loan. And still we are being asked for the same paperwork 7 months later - paperwork that was sent 3-4 times in the prior months. It’s ridiculous and a waste of my agent’s time as well as my time.

After losing the second buyer I lost my patience and researched the government reporting agencies - after making contact with SPS and no satisfaction (what else would anyone expect from these clowns?), I finally reached: Consumer Financial Protection Bureau, consumerfinance.gov, 1 (855) 411-CFPB (2372). After filing the complaint, like a miracle, SPS called my realtor and everything started getting processed. My intention for this correspondence is to get the reporting agency's name and number out to everyone who is suffering beyond their endurance!

About a week later I was informed they were incomplete. By the end of December 2012, I was at my wits' end. We had faxed over the financials several times and still, they couldn't see them. By now, I had received a foreclosure notice and a sale date of my birthday. At this point, I was p'd off and simply told them in a sarcastic manner to turn the freaking page; there were 2 accounts... Guess what? I was right. They were magically found! It's something as simple as turning the page! This is ridiculous!

Even then, they took their time. The foreclosure date was postponed, but the short sale was not approved. Our cash buyer walked away. Shortly after that, I received a letter that my short sale was not approved because my buyer walked out. Long story short, it is now February 2013 and, without a buyer, we are now trying a modification. Honestly, I'm not sure now. I was told to get everything together and that I should expect to make a payment of $1,500 by the end of the month. There is no way I am giving these people my money!

I began the loan mod process. Lots of document gathering, phone calls to nobody, nothing from them in writing except monthly statements that are growing larger by the the month. I checked in with them about once a week. Finally, a lady told me they had received approval from their mod department and the paperwork had been sent to the government for finalization. Then I got a phone call from a lady with SPS, "I see you have a balance of $8,xxx. Last payment made in April. Would you like to make a payment today?" I thought that my paperwork had arrived back from the government and all systems will go with the mod. I said, "Well I've been wanting to make a payment for months, but you all wouldn't accept my money. What changed?" She said that my HAMP was approved and the foreclosure status had been lifted, so I could resume making payments.

I asked her how much and she said I could make a regular payment of $784. So, I agreed to set up a payment by check on 11/21 for $784. I was back to making payment ahead of the due date. I called a few days later to see if we could push that payment out to 11/22 instead. I spoke with another nice lady, Megan **, who asked if I had gotten my loan mod paperwork yet. I told her I had not and she couldn't pull it up in her system, so she put me on hold. She found that the payment amount was going to be $1,003.xx. She also told me that I had unapplied funds sitting there that I could add to the $784 and make the amount of $1,003, plus some. I made her tell me more than once that this $1,010 would be applied to the 12/1 payment. Megan ** assured me that it would. I told her that I did not want this payment to be applied to the delinquent April payment, that I wanted to use it for the 12/1 payment because I wouldn't be able to come up with that money again by 12/1.

She assured me that it would. Assured me. I said, "Because if it doesn't get applied to the December payment, then I want to cancel the arranged payment and make a new arrangement." I wanted to cancel and pull that payment and redo it so that the November money I earned would apply to the 12/1 payment - my first in the 3-month trial. Megan ** again assured me the payment would apply to the 12/1 due payment. In fact, I wrote her name and words down - Megan ** said that the $1,010 on 21st applied to 12/1/12 payment under HAMP trial modification. I wrote it down and it is recorded. Then a few days later, I got my trial loan mod paperwork that outlined my payments, how much they were and when they were due. I sent my loan modification representative an email so they would have in writing where I expected my money to go. I asked him to call or reply back to my email and answer some questions for me or give me the best time to reach him. I also wanted confirmation in writing of the appropriation of my money as agreed by their rep, Megan **, on the phone a few days earlier.

Even though I dialed his extension, I got some other person. She told me that my money did not go to the 12/1 payment, that it went towards my loan. Furthermore, the $226 in unapplied funds had been factored in the amount used to calculate my loan mod payment amount. There was no $226 sitting there as Megan ** had earlier told me. I was furious. I demanded to speak to a supervisor, that this issue will be resolved to my satisfaction. She said it couldn't be done. She would not transfer me to her supervisor. My loan mod rep, a Paul **, was tied up and couldn't talk to me. She said she would report the issue to her supervisor, who would talk to the other liar's (Megan **) supervisor and deal with her. Yeah, right. So basically, the only thing she could do was take from me another $219, add to the $784 to make up the difference for the $1,003 payment. When pigs fly.

How do I know where that money will go? The $784 I already paid isn't going to my 12/1 payment. How do you expect me to believe the $219 will go there? I told her I'd mail a check when I spoke with someone who could actually fix the current problem before she creates another problem. I wrote it down and it is recorded. So they will either fix it or I'll just go ahead and hire an attorney before we get any deeper in the web. I have not, that I can recall, ever spoken with the same person twice. I have joined a Facebook group and I will begin my search for an attorney that fits my needs. I look forward to hearing about success stories at nailing this company to the wall.

Now they are calling me with threatening phone calls. They say you have a relationship manager, but they don't let you talk to a new guy every time who has no idea about your individual needs. This company is a joke. We are now contemplating on letting our house go. It has been a two year fight. Obviously, with this incompetent company, we're not going to win.

It simply breaks my heart to know how many of us are in the same position when it comes to Select Portfolio Servicing Inc. I will say this: The fight has just begun. Yes, I will shower my congress members in my area until someone takes note, and action. This is so ridiculous, whatever happened to "Do unto others as you would have them do unto you"? It’s evident this isn't their motto. I’ll keep you posted! I pray that we all are able to keep the homeownership dream alive! The government website address: www.consumerfinance.gov; (855) 411-2372.

This was after they offered me a short sale of only $17,000 and declined my modification loan. These are crooks and I will be more than willing to have them put out of business! I've not been behind on my mortgage once and now that I need help due to my medical issues, I cannot get it. I am eligible for disability and cannot go on it now because I would not be able to pay my mortgage if I do. I've done everything to keep my mortgage rate where I can still try and afford to pay it as much as possible and it continues to increase even after I send them payments for overages in my escrow account. They are ripping me off each year and I'm stuck and can't seem to get from under them. Please help!

At this point, I was significantly behind (actually farther behind then the 10% I offered). Originally, my offer included 60 days to get the money and wire it to them, but the accelerated the time frame to 28 from the day they agreed giving me slightly less time. Getting a few grand together in 20 some odd days was tough but I did it. Mine was timed around a tax refund.

I just went to court house this afternoon and explained it all to the Recorder of Deeds and she got a very big smile and said, “Well it's done now baby.” When I asked about loopholes and scams and 30 years from now and what not she simply said, "It's recorded. It's done." Yeah, it's done.

Now, I am having my attorney try to figure this out, I received a call this morning saying he (attorney) had a deed search done and Select Portfolio Services is not even on my deed? If you look, you will find thousands of people that have been pushed out of their homes and ripped off by this company. They used to be Fairbanks Capital and they started being investigated so they filed bankruptcy and changed their name to Select Portfolio and just continue stealing from people. Why does it seem like companies can get away with whatever they feel like doing? No one seems to want to help. In one of the websites, this company has complaints on **. These people need to answer for what they have done and are doing.

They told me that they posted the both payments to one account. And will credit the other account. Should I go ahead again and send in another payment for December to the account they did not apply correctly. I have not received any monthly statement from them as yet. I think they are trying to make me 30 days late. Also, the first told me the payment was not received after I told him it was he who changed his tune and reported that all payments was applied to one account. I went in their website and my payments are still showing due 12/1/2011 and no account information is available.

I became homeless and the Select Portfolio sold my house for the same amount of money that I wanted to sell.

This depleted our savings from $6.000.00 to zero. I was told that if I listed my wife as a renter, the results would be better for a modification and I moved forward with the paperwork only to stop short of sending it in, as I felt they would get me into some sort of Illegal action against me! It is with great disbelief that SPS will not allow me to use my wife's income as part of the qualification process. They said she is not on the mortgage although her signature was all over the deed of trust paperwork filed by the Trust company during our last refinancing. What this has come down to is that I earned too much money when working and have no money to qualify for a modification when I don't work!

My wife has been steadily employed and all the home and utilities could be covered with her income until the rise in bills became too much with gas and groceries doubling! Instead, our mortgage went up and our original note has gone up, putting us even deeper into debt. We are two payments behind and I have just answered the door to sign for a certified letter from SPS stating that acting for JP Morgan, I am in Default and this is a demand letter. Last month, I listed my home with a realtor and put it up for short sale! We have given up on a beautiful home we have been in for 15 years and raised two beautiful boys in!

What's worse is that there is a way to save our mortgage and work out these problems, but SPS will not seek any other avenues. We also received a check from the insurance company for repairs to the roof as a result of a hailstorm only to find out that SPS said we are not entitled to the repair money as a result of the status of the loan. This will hinder the selling of the house and its ability to qualify for any financing! In the meantime, water is dripping in the kitchen and bedroom, doing even more damage with each storm that passes. Further reducing the value of the property and reducing JP Morgan's ability to get a fair market value from the house!

I called them to see if they sent it out knowing that what they say and do are two totally different things. I have dealt with them many of times in the past when they were Fairbanks Capital. They said that they did indeed send them but would send it to me again. I got it a week later, filled them out and faxed them. I called to verify within a couple of days to make sure that they had all paperwork. They received them and confirmed that they had everything and I would be notified when they heard back from the state of treasury. Weeks went by, I called them to find out what was going on. I supposedly missed answering the question as to why for financial hardship. Clearly, I did answer this question because I had the copy right in front of me. I was told that I would have to start over again.

The next day, I received the same packet. I faxed them the same copy which I already had with the brief description to why the financial hardship, only underlined this time. I called again to verify that they have received and had everything and they confirmed they did. Another two weeks went by and once again, I called to find out it was being reviewed at this time and they would get back with me. They confirmed my phone number with me to make sure that they could call me when it came back to them. Once again, I waited and end up calling back again to be told that the page 1 of tax return were missing, which they received already but that's ok. I faxed that to them and called to verify once again for them to confirm they had everything again.

February comes and I finally got a letter from them. I was denied due to supposedly I make like 2500.00 dollars a month. I'm so tired of this company. I've been wanting to get out from under them but when I went to go refinance and pulled my credit, my loan didn't even come up as a mortgage loan. I started with a loan of $54,000.00 at a rate of 11.25 and have been paying it for almost thirteen years, I have nothing escrowed and my balance as well had gone down to roughly over $49,000.00 to have it go back up to $59,000.00 because I have not been able to make payments due to no work.

Now, I'm losing my home to foreclosure because they couldn't get their act together. Can they explain to my kids as to why we are homeless. This company needs to be put out of business and have their pants sued big time.

Recently, we have experienced several hardships. Our entire area's economy has been seriously affected, by the 2007 slide fires, including our income. Also, I lost my parents right before the fire. In addition, our son was diagnosed with a serious kidney disease, in December 2010. Since then, our son cannot attend public school, so one of us (either my husband or myself) has to be home with our son, which also greatly affects our sources of income.

We have been working with a non-profit, HUD approved company that advocates for consumers, called NACA. If they had a contract with SPS, they would be able to advocate better for us (they do have contracts with many other mortgage companies, such as BofA, Chase, and Wells Fargo). They have been great with providing information on advocating for ourselves, though. We have contacted our senator, congress members, etc., However, I have been reading other consumers' complaints about SPS and have setup a Facebook sight for us to see about a class action lawsuit against SPS, so here's the link: **.

In case the link doesn't work, in Facebook, look for select portfolio servicing customer. Let's get these thieves!

First, by adding insurance and billing it against my mortgage, when they were fully aware I had insurance. Second, by applying a HAMP incentive that was promised, then removing it several months later ($1000). Third, by charging interest for the entire year on that incentive. Fourth, by incorrectly posting payments or not posting payments. Fifth, by raising loan above what is actually owed. Sixth, by not deducting payments from auto draft that was signed up for, thus creating late fees and requiring me to go online and making payments directly. And lastly, by not crediting payments.

Recently, I contacted Ombudsman about these issues. After doing so, thousands were added to my balance. This is a HAMP loan now and SPS is raking people over the coals. I have investigated this myself and found numerous complaints about this company. I am planning to file a class action law suit against them also.

On 9/9/2011, I contacted SPS and spoke with Adam **. He told me this house is still in my name, and I can either do a "short sale" on the house or make a settlement to SPS. I told him I would speak to my attorney. I did call my attorney. I was told by his legal secretary that SPS can try to do this, but it is illegal and there is nothing SPS can do. However, my concern is still having my name connected to this house. I will call my attorney again on 9/12/2011 and proceed from there.

Shortly after that, we get another offer to help from SFS via another HAMP application. When questioned about the pending one--no answer. Their solution was to file another one and to take forbearance again while it's pending. Okay, we did that one more time and there was still no response on the HAMP. We stopped paying the forbearance. We get another offer from SFS via another HAMP application--still, no response regarding the previous. Again, they offer another forbearance while the HAMP is pending. Then, we get another HAMP application without any response to the previous ones again. The third filing was sent via fax on 05 July 2011 and on 19 August 2011, they sent us another application without any explanation or disposition of the previous three applications!

We refused the forbearance this time because it's a game of fraud they are playing. Ms. ** apologized again after the third unprocessed claim and said that the forbearance wasn't necessary this time. I had already refused to do it again. Everyone knows that HAMP expires in December 2012 and it appears after two years. Now, SFS is trying to intentionally take us there. Four to six months is the normal processing time and they know this. I refused to fill out another HAMP application when it is obvious that this is service fraud. Now, I intend to sue!

I fell behind and called SPS right away and I was told my mtg was being modified. They started taking mod out payments which were lower than normal payments. After three months of modified payments, I got a letter telling me that they changed their mind and I was no longer on modified payments.

Well, now my mtg is three months behind and now they tell me that they can't help. I spoke with Mr Wilde on Friday, August 19th 2011 and he told me that if I get a mtg somewhere else, they will accept an offer of $50,000. They know that no one will give me a loan; thanks to them and I think they see how much they stole from me and thousands of others.

I filed with PA Department of Banking, Attorney General's Office and I can't get anyone to help me. This company needs to be stopped.

SPS turned down our loan modification and they put us through another trial period for six months. They are holding our insurance check in escrow for our roof repairs and they would not release the monies for the roof repair until we signed more paperwork to catch up the back payments they wanted. This is undue force and the roof has gotten worse. Every time we contacted them, we had to talk to someone else who had a different fax number. Also, the paperwork was lost forcing us to go through it three to four different times.

No such mortgage ever existed. My husband, Joseph and I were living at **. Our mortgage was with American Home Mortgage.

My husband is deceased and I use my maiden name. I am living in a transitional housing unit c/o the Mary E. Walter House on the grounds of the VA Hospital at Coatesville PA. I am trying to comply with the house regulations by cleaning up my credit report.

Please respond in writing to confirm your assistance in this matter and notify me as to what legal action should be taken and by whom.

I want to hear from everyone who has experienced the failed modification process with SPS. I'm convinced that they were only trying to extract as much money as they could from me, with no intention of ever offering us a viable modification. They wanted money, then they would foreclose. Oddly, I contacted US Bank, which is the trustee for the mortgage pool my loan ended up in, and they said "the investor" (them) never deals with individual loan issues. So if SPS is saying that, then they are lying. It's not a surprise.

I have a hard financial situation where I lost financial income. The company blamed me that I did not provide them with a document that they need. That document was sent in a timely manner and a supervisor in primary collection, named Ann ** with phone number ** found it in their files. Obviously they missed it.

My monthly mortgage payment was $1286.56 which I needed for them to make an arrangement and lowered to lower the interest rate of 7.5%. What the company did was to lower the interest rate for only .5% and increase the monthly payment which I had difficulties to pay in the amount of $1499.29. This type of modification did not meet my monthly income especially when I am in a financial hardship situation. The company has failed to provide me a clear payment statement on how they apply the extra money that I paid during the five months I was in the trial (forbearance plan).

The company continue to commit fraudulent acts as they are charging me for late monthly payments in the amount of $64.32. I paid in online banking where I get paid by direct deposit from the The Treasury Department on the 1st day of the month. I am a disable American veteran who served this country for 22 years of courageous, committed, faithful service to promote and defend this country from all enemies and promote peace around the word. I can not understand how agencies like Select Portfolio Servicing, Inc. does not follow the guidance and policies of the President of the United States.

Later I got notice in the mail saying request had been dropped because I did not send in all the required paperwork. The window of opportunity is now gone for refinance plan. I switched plans to short sale or deed of lieu and sent all the paperwork again to the address. They sent a letter saying I sent it to wrong place and they would forward it. After that I got notice of default and had about 120 days to move.

I realize because of my wife's ongoing illness I am not going to be able to keep the house but I wanted to apply for the short sale or deed of lieu to get the relocation allowance. We will be moving soon after ten years in the house and it just seems that SPS is not interested in the Obama plan at all. Is there anything I can do?

I am a disable vet on disability. I applied for a Home Loan Modification about six months ago. I have been borrowing money from family and friends to try to keep a roof over my head. I have followed their instructions to the letter with the modification package. Somehow, conveniently lost most of the paperwork. I mailed them copies, and was told they had to be sent via certified mail. Some of those came up missing, so I was told to faxed them, in which I complied. Certified mail or faxed papers seem to come up missing, followed by threatening letters (final notice before foreclosure). It was approximately August 2010 Home Loan Modification, it is now January, still nothing.

Below is the email they sent me and that from another complainant:

From Deborah **: "I spoke with Donna ** and reviewed your account. All documents have been received. Your account is now progressing, the documentation has been sent to the Treasury for their NPV test. Once we receive their response, if it passes you will get a three-month trial and if it fails, you will get a letter stating that it failed the NPV test. In any case, we should hear back from the Treasury in the next week or 10 days. If it fails, there are other options, we will review "if" it fails."

From Tonya of Waterford, MI, wrote on January 26, 2010: "My husband and I have a mortgage serviced by Select Portfolio Servicing (SPS). Our mortgage payment was very high; we paid $1,336 per month which enclosed an escrow for property taxes and insurance.

"In January 22, 2009, my husband and I were offered a mortgage modification from SPS and we were given two options: First was to lower our principal balance by $40,000, which would lower our monthly payment to $652 and our escrow would be $323 for a new total payment of $975. Second, they would take 50% of the current amount owing in full scarification of the mortgage. On January 24, 2009, my husband and I agreed to option number 1. We signed all the documents and started the modification, and at this time my husband became unemployed. The modification was supposed to be completed with the new principal balance and payment effective April 15, 2009. It was not completed. On May 15th, my company closed their office in Michigan and I was now unemployed. I called SPS and they said everything should be done by June 2009.

"We continued to make all payments they indicated needed to happen and finally on June 22, 2009, I received confirmation that the modification was completed. At that time I had been paying and continued to pay $975 per month which enclosed my mortgage, interest and escrow payment. In October 2009, my husband and I were a little short on our payment for that month. I called SPS and they said that we could pay my mortgage and interest payment and not pay the escrow payment and if there is a shortage in my escrow, SPS would pay it and the shortage would be handled in one of two ways: pay the difference in full, or spread the shortage over 36 months. I said okay and made only the mortgage and interest payment. For the last three months, I've been paying some of the escrow back.

"On December 15, 2009, we received an escrow analysis that indicated a shortage and a new 2010 project escrow payment which was less than our current amount. I was happy to see this. On Saturday, January 23, 2010, I received our 1098 tax form from SPS which tells me how much we paid interest for 2009 and how much taxes and insurance was paid in 2009, and the tax form showed 0.00 for taxes! On January 25, 2010, I called SPS and was told "it was a business decision to not pay your taxes". What?

"I was never notified that SPS wasn't going to pay; our contract was never changed and then I found out that when we changed homeowners insurance companies, they were refunded the payment and never paid the new homeowners insurance premium. They cannot give me any truthful information. First they said they made this decision September 2008; but they paid my taxes from our escrow account in December 2008. Then they said that they weren't paying because I didn't have a previous escrow account; we did. They are holding and accepting my escrow and not paying my taxes and insurance. They also are illegally changing our contract. Neither my husband nor I agreed to any changes. I was never notified that SPS was negligently not paying; neither was my city's treasurer's office or insurance company notified that SPS wasn't going to pay.

"How can they get away with this? Also, in 2003, Fairbanks Capital Corp., now known as SPS, settled with the FTC on behalf of consumers for $40 million because of deceptive serving practices and fraudulent practices regarding loans and servicing. Is there anyone else who did not have their property taxes or insurance paid from your escrow?"Billy **, I never received a confirmation from last complaint submitted?"

I have followed their instructions to the letter with the modification package. Somehow, I conveniently lost most of the paper work. I mailed them copies and was told they had to be sent via certified mail. Some of those came up missing so I was told to fax them which I complied. Certified mail or faxed papers seem to come up missing, followed by threatening letters. (Final notice before foreclosure) I applied approximately August 2010 for the Home Loan Modification, now it’s January and still nothing

My problem began with Option One as the terms of the loan were usurious to the degree that this full doc. loan was amortized to one dollar amount, but the loan payments equaled an over payment of $32,000.00. The interest rate was wildly out of line with market at 12.5%, variable rate, a prepayment penalty of 6% of the loan value if paid off with in 2 years. I have had an ongoing complaint about this matter with the Attorney General of the State of Louisiana, had an attorney represent me in court, and have complained to the U.S. Congress House Committee on Oversight and Regulation.

I should qualify for some kind of aid to keep my home, but in 3 years of fighting this issue I have qualified for nothing but a foreclosure. I walked into this situation with a house that was paid off, and am walking out with a bankruptcy. The house is rented for $1150.00 per month, and the tenants pay the rent but even that payment can't save my home. According to the filings with the United States Securities and Exchange Commission, which set up and register JP Morgan Mortgage Acquisitions Corp., I am due a new loan because there were is a provision for loans with errors and omissions. But no, I don't apparently qualify for that either. In fact, Select Portfolio's stance has never changed: We must go to foreclosure.

Sure President Obama said he was helping us homeowners, but then again what I have personally experienced that is not the case. It has never mattered what my income or situation is good or bad, overqualified or underqualified, in regards to every possible program or remedy there is to my loan problem, Select Portfolio Servicing has denied me of it. The latest is a sale date has been set for 2/10/2011 at the Civil Sheriff's Auction in the City of New Orleans. I have been told by Select Portfolio Servicing that in order to keep my home, I would have to come up with a significant down payment, regardless of the fact I am the person who brought a paid off house to the table in the first place. I have been advised by Select Portfolio Servicing that the rental income off of the property is not enough to help me qualify for any kind of relief either. Mind you S.E.C. filing states I am due a new loan.

In addition, according to Rachael **, who is with Chase Home Finance Home Lending Executive Office, they can not find a record of the loan, and Select Portfolio Servicing required that I had to call in to give her access to the loan information (which means when she called they denied her access). The Civil Sheriff has stated that they have every certified document they need to sell the property and fully intend to, unless they get a court order stating otherwise. The attorney retained by Select Portfolio Servicing to represent JP Morgan Mortgage Acquisitions Corp in New Orleans is ** and **.

They have not acknowledged any overture to look into the matter or cooperate in fixing the matter, but instead have diligently fought to secure a foreclosure seizure and sale. To my mind, I believe this makes these folks guilty of Fraud, Grand Theft, and possible collusion.

Because they ruined my credit, we may have to go bankrupt. With the loss of income, we would put emergencies on my credit cards and the card company have greatly reduced my ability to find help. SPS denied us stating that the investors do not want to change our loan or our % rate and that we can not qualify under the income bracket. Don't they should have told us that one year ago before they foreclose on us and before we are up *** creek? They kept stringing us along.

However, a few key notes to remember in this story is that both my husband and father-in-law share the same name except my husband is the II and my father-in-law is senior. Also our interest rate was fixed at 11.09% (ouch) because they were considered high risk. The mortgage was sold approximately 15 times in the first 18 months before ending up at SPS. As time went on, I began the process to refinance in 2005 when I was uprupted by finding out right before closing on the new mortgage that my father-in-law filed for bankruptcy and SPS was proceeding forward with a leave of stay order (which meant we had 10 days to move out). They never notified my husband of this and the only way I found out was that my father-in-law listed my sister-in-law as a creditor and she received the notice from the bankruptcy court.

So, of course, this I panicked that I would lose my home. I called SPS to speak with them. As I assured them that it was only my father-in-law that was filing bankruptcy and not my husband as well. They instructed me to keep making the payments and they would forward paperwork for re-affirming the mortgage with just my husband. When we received the said paperwork, it included that our payment would increase from $956 to $1,154 due to the legal fees that SPS accrued due to the bankruptcy (note they were claiming over $6,500 in fees). And this payment would be in effect for 1 year. My attorney (friend of the family because I could not afford one on my own) said that we really had no choice in order to keep our home and to sign the paperwork.

We did and as instructed made all the payments accordingly. However, after SPS received the papers, they went and made payment of the property taxes (which we do not have an escrow account) as well as put insurance on the house at a cost of more than 3 times what we were paying and added that into our payment within a few months.

After fighting them for the past four years over these same attorney fees from 2005 and insurance issues and etc, our payment hit $1,496 per month, which of course at this amount of increase, I got behind (not to mention the unemployment that my husband and I both incurred). I did make increased payments that should have made our mortgage current again. But for the past three years, SPS indicates that our mortgage is behind two months.

I have asked for a detailed account ledger on our mortgage but they will not compile and forward it to me. So, because of issues where my checks would not be credited to my account for weeks on end, I now go to Western Union and forward payment that way and SPS can no longer claim a late fee any more. When the Housing Modification program came out, I figured I would try to get our mortgage modified to lower the interest rate and the payments some.

Of course, I called several times (especially after getting the letters that "they want to help us keep our home") each time I was told from the little bit of information they asked of me that we did not qualify. The program did not include reducing the interest rate at all and that I would have an increase payment to catch up my late payments. I thought the idea was to make the mortgage payment more affordable not unobtainable. Then of course in considering this option, they wanted my finances to calculate the payment that we could afford.

However, this is illegal due to I am not on the mortgage and they cannot hold me legally financially responsible for the mortgage (but note they indicated that they would not refinance the mortgage with my husband and I). They told me the only option I have is to refinance the mortgage with another lender. However, with them telling me that we are past due two months and my husband's credit report showing that the house is in bankruptcy and no payment history for the past two years, they have made it impossible for me to refinance to get a low interest rate and payment. Any help in obtaining some assistance in audit review of my mortgage and being able to repair the credit damage that SPS has created would be helpful.

I saw a familiar name 'Buckeye Savings'. I called it, and ask if they were still giving loans. After discussing the details, they said that they were giving loans and I made an appointment with them. When I arrived, the gentleman who had misguided me took me to an office where a lady entered later and she said she was there to close a loan for Equicredit/Equifax. I was shocked. I would never take a loan from that company, every one in real estate knew they were a horrible company. However, the medical bills were swamping me, so I borrowed $30,000.00 on my apartment building which I had kept to live in a unit when I became old. It was within walking distance of drug stores, grocery store, post office, etc. - the necessities of life.

populated by the rich, except on the edges. I knew I could pay it off sooner, and get back to now owing anything in my old age. However, I had never attended a closing that wasn't closed by a bank officer, or affiliated closing officer. I ask the young lady, if she was a closing officer, attorney, trainee or affiliated closer. She said no. I was expecting that because she was not very professional. At the time of the closing, she asked if I wanted to escrow my taxes and insurance. I replied, "No, I pay that myself and keep the interest building in the bank."

She handed me a stack of papers; my copy of the closing mortgage. That is the law. I called to her, but she had left the office. My papers were completely blank, by that I mean no signed contract. I got her address from Buckeye and after telling him what I thought of his trick, he replied that he got me a mortgage. Yes, but I could have gotten that myself and there was his fee. Needless to say, I was angry. I went immediately to the offic at Reed Hartman Highway and confronted her secretary that I needed to talk to her immediately, she had given me no copy of the mortgage I signed. I insisted that I get a copy and waited until I did get it. That was the beginning.

Then within a few months, I was paying my mortgage with rent money, so I had insisted that I pay on the 10th working day of each month. I noticed right away the payment stub stated a fee if it arrived late. Just to be certain, I added that fee, but still always paid by the 10 working days. I found out later, the servicing company took that to mean I was late all those months I included the fee. I stopped paying the late fee that I didn't owe. Equicredit accused me of late payments, and I pulled out my mortgage and read the terms to them. They sent me a letter stating I was correct and a quick apology.

Then Equicredit put the loan in the hands of a servicing company, still owned by them, called Fairbanks, which had a logo on the letterheads that looked home drawn and poorly at that. They also tried to get me to pay a late fee and I went through the same routine with them about the contract. Shortly after that, maybe a year, the servicing company was Select Portfolio Servicing. They started trying to hit me for a late fee too. I went through the contract with them, but they still kept harassing me for the late fee. I started sending my payment with certified return copy. I must have sent it that way for well over a year, then I decided to open a small account in another bank and let the payment be withdrawn from my bank and I would have a record on my bank statements.

Imagine my surprise, when it showed up as a deficit, but no name to whom it was going. I called my bank, and told them that was a check, a mortgage payment and although I know they call to verify and you get no returned checks showing the cancellation info on the cancelled check. Now I have the bank statement showing the words mortgage payment each month. The bank got the message and we seemed to be working fine. But now, just as the great depression started, SPS started harassing me about putting their insurance on my mortgage. Well, I had a tree limb fall on the roof and had to have the insurance people arguing with the roofers for up to 4 months before I got the final good repair. Meanwhile, my insurance was in limbo, because it was an act of God, not my fault. After paying the cost of the repair, Nationwide immediately cancelled my insurance.

SPS took this opportunity to put their insurance as high as over $400. I wrote them immediately and said 'No, I have insurance.' They never took it off, until I proved my insurance paid and I also told them I never agreed to escrow taxes or insurance. I pay my own. They however, claim I let them pay insurance and taxes although I never received any receipts or paperwork showing that. I would have objected loudly. Now, I am in a situation whereby I have mascular degeneration, age related blindness, and am fighting to keep my eyesight that is left. I am with a doctor/surgeon of the eye institute and have shots in the eyeball and laser surgery as well as open surgery.

I am trying to keep my eyesight, because my brain is still good and I am not easily fooled by the mortgage company. They also moved my payment place, to a further distance hoping I would be late with payments, but I caught it and sent it early. They jumped my rate, from whatever it was (all my papers and receipts are packed and ready to be moved to my apartment) due to seven medical conditions. My doctors insist I not stay in my home anymore. I cannot immediately pull out the receipts and now having all paperwork to my apartment, I cannot get all these receipts and paperwork together quickly. Some are in piles and boxes here at the apartment, and some are packed at home waiting with me to move in early spring and not have my furniture ruined by rain, sleet and snow we get in abundance in southern Ohio.

However, I do recall two times I knew I sent it late and that was due to my hospitalization. They say my mortgage is in default, that I owe them for taxes and insurance they paid. They say that they never have proof of anything because I know what I am doing, was darn good realtor and know the business. I never missed a payment! Then them jumping my interest rate, they were not allowed to do that because the loan was taken out in 1998 and the fixed rate was protected and still is on my contact. I never signed an escrow for taxes or insurance. My taxes and insurance are in tact, my interest rate cannot be increased. They also threaten to foreclose, I have never missed a payment.

Equicredit/Equifax and their hired harassers are the worst in the country. In fact, the Cincinnati Enquirer had on its front page, in Dec. or Jan. of last year and article, titled Select Portfolio Servicing worst company in the U.S. I am going to call the Enquirer and see if I can pay someone to look up that article and make a copy for me, including the date.

I am sick and being harassed every month. I need a class action attorney, according to your web site there are extensive numbers of people reporting SPS, or some good attorney to write them a letter stating they must stop the harassment. It is affecting two of my medical problems and causing them to worsen. I have diabetes and digestive problems with my whole digestive system, stomach and colon which worsens every time this stress is on me, as well as stress raises blood sugar and could cause me to have a stroke or heart attack. You can see I need some help.

Yesterday, I opened my stained glass door, and taped to the glass was a notice that SPS had inspected my building. I am angry, the building has a private sign on it, because now in this depression I cannot rent when I never had that problem before. I plan on occupying the bottom two units for myself, and my disabled son is in one, if I decide later to rent one of the first floor apartments, I will. Right now, I need to get my furniture over here and sell off what I don't need. I have made this a private residence until the rental market comes back, and when it does, I will still move here when I sell my house. They had no business in crossing that private sign, even the fire department and police cannot open my front door. They laughed about it, so I put up a lockbox for them, if they need to get in, but until my plans are set, no one enters.

I am hoping there is a class action suit in progress against Select Portfolio Servicing. We have a great class action attorney here in Cincinnati, named Stan ** and if there are enough people complaining, he might be interested. I am looking for help, because they are driving me nutty. Please help me, answer my letter, and let me know my options. I have little money until my house sells and the market is bad during the depression. I hope to sell it in the spring, i hope the market is better.

One more fact: Equicredit has been sued in class action suit before, and they had to pay.

We made call after call to find out what was going on, but no one would help us. We tried to get an attorney but they wanted twenty thousand dollars for a retainer and no one wanted to be tied up in court for years. So, my wife took on the task of suing Select. The court would only let us sue under the fair dept collections act. Because of the harassment we endured, ten to fifteen calls a day, telling us we were ** and to pay our bills. Four years ago, I had a five way by-pass and while I was home, they called and say "it was to bad you did not die because then your widow would have the money to pay us."

We complained a number of times about the treatment we got and nothing was or has been done yet. We lost our lawsuit and filed an appeal with the supreme court and won. Now, we have to sue all over again. Over the years we have received hundreds of calls and even had a man come to my door and tell me that we pay or something could happen to me, my wife or even our house. I have a letter from Select stating that they were sorry for what was said, and a letter from the CEO stating that they were and are wrong that they would fix everything and nothing was or has been done.

In June, we checked our account status and saw they had us in foreclosure, we called to complain and a week later, it was changed to paid (but not by us), and they can't tell who did or where our note/lien is at this time. We have three large boxes of proof of everything I've said.

Now that I am one month late and haven’t sent in August’s payment, the default paperwork arrived today. I work with this business in good faith and now they are not willing to work with me. I had my credit report checked and this company has reported that my house payment is $3200 per month to all three credit companies. This is an outright lie (I have the proof that my payments are $1673.26). And with an income of $4600.00 monthly, this has killed my score and debt/ratio balances. As you know, trying to resolve things on your credit report is almost futile. I am at a loss on what to do.

Our 1st mortgage payment went from $1500+ to $1058. Again, great! Then I started receiving calls, sometimes several times a day stating that we were late with this payment or that they hadn't received some paperwork that they had asked for. At first, I wasn't concerned. I simply told them that I had paid them and that I had submitted the paperwork to them, but that I would be happy to submit the paperwork again. This became their mantra, "we never received it".

They claim to never had received payments, which bank statements showed the date that they cashed the check. I actually had to get the bank to certify one payment because no matter how many times I submitted the statement showing that the payment had been made, they kept insisting they never received it. I ended up making two payments for one month because although I had already paid them, I just couldn't take their dunning calls anymore. I ended up doing that twice.

Then, my husband lost his job and was denied unemployment. We fought that and won. Again, I was told to submit the paperwork which they claim they never received. Over and over and over again, I was faxing, resending and sending certified mail of the same things. I sent our tax statement to them, they never received it. The county sent them our tax statement, they never received it. I faxed them the tax statement, they never received it. Finally, today I called to check on the status of the loan (by now, our 3-month trial was over and we are back to paying what we paid when we bought the place) and I was told that we were denied. I couldn't believe it. I asked why and they said that we had never received pay stubs for a part-time job that my husband had. I told them that I called them as soon as he quit that job and started a better full-time job. They said they don't have any record of my call.

I asked, "So we were denied a modification for not submitting pay stubs for a job my husband didn't have?". They quickly changed the subject and said that I had only submitted one pay stub for my husband's new job. I told them that I had sent two (he's paid every other week). They said they only received one. I said that this was impossible since I sent them together. If they got one, they had to get the other. They claimed they never got it.

But now, a new tactic. As our conversations went on, the volume of the call from their end got weaker and weaker so that I could hardly hear them. I've noticed this each time I call now. I think they just want me to shut up and go away, so they annoy me with this almost silent response from their end. Now, I was told that I have to submit 2 more of my husband's pay stubs and they'll see if they can reopen our case. I asked, "and who do I speak to when I'm told you never received them?".

Our credit is in the toilet because of them and their reasoning is that I didn't pay the contracted amount of the loan each month. I told them that I paid what they asked for, but I was told that it wasn't what we contracted for when we bought the house. This makes no sense to me at all. I paid them what they asked and they reported me to the credit bureau anyway? So now, we start over again and I'm sure that there will be more chinks in the road. I just want to know who's regulating these people? How is this allowed to continue, month after month, year after year and from what I've read, I'm not the only one?

One other thing, I asked why, when they claim they are missing something during this acceptance process, no one told us they were missing something? I was told it's not their job. Then the volume started to die again and I didn't hear the reason, but I did hear him say that it's our job to get the correct information to them. It's not their job to inform us that they never got it. I asked why I had received so many dunning calls if it's not their job to inform us? That's when I lost almost complete volume and as he faded out into the distance, I heard him say that I didn't need to contact them any further. I'd get a letter of acceptance or rejection shortly. After 2 years, shortly.

They then tried to place forced insurance on my house as if I did not. I called my insurance representative and verified I had insurance. After the three-month trial, they said that they needed me to send my paperwork again. I sent it in again. SPS came to the conclusion that I did not make enough money to qualify for the HAMP program because I did not make enough money. I made all of the payments of trial modification on time and was never late. As of July 3, 2010, they said they were going to foreclose, but would rather I short sale as to help me out. SPS servicing is a crooked company.

Yesterday 6/10, our mortgage is now $1,276.00 per month. Needless to say, my husband collects retirement and social security now and I am re employed, making less money than before. We lost $23,000 per year additional income. Last evening, I call SPS again and questioned what is going on. This is not what I agreed to and we can not handle this payment. The explanation I got was, "Well, then sell your house!". I replied no, that is not an option. So at this point, I am now looking for a part time job to make extra income to support this payment. I have 2 minor children at home yet and my 13 yr old son that is mildly autistic said," Don't worry Mama I will go and mow lawn or something". How do you think that made me feel? This company is a rip off and is all about the dollar and not there to help you stay in your home. Is this what the President was talking about when he said we need to help the families stay in their homes? We are trying to find a new option, now that our credit score is low. Way to go SPS, I hope you sleep well at night and enjoy looking at yourself in the mirror each day!

They were not their word, they lied to us. We requested they tell us what we need to do to keep our home. We were transferred to many agents, and no one answered our questions. The agents told us they did not know, that they were just processing the paperwork. We called recently for proof that they put us through the Obama plan, and the agent had an attitude and told us it was our fault that we're losing our home and told us to put in writing our request. We are very frustrated and need answers to our crisis.

I have been in remission of cancer since December of 2008 and I have a wife, and two children, one with autism. It is very distressing that this company is being so deceptive with us. We are asking for a true loan modification. We want proof that they put us through the Obama plan and we would like to know why we were not helped initially with our problem.

We paid on the second one for 5 months on time and again were told that we didn't qualify for a modification at that time. We spent a few months going back and forth with adjustments to our decreasing income and another forbearance was agreed upon. We paid two months on the forbearance and received a statement (the first one) for the money we had paid into the new agreed forbearance. This statement was dated 11/18/2009. On 12/4/2009, my home was sold to Wells Fargo Bank without any notice being given to us. Two weeks later, we received a notice that we had 3 days to vacate our home. We negotiated a few more weeks with the real estate company to move. SPS gave us a check in the amount of $2500 for the keys.

We didn't have any money left to hire a lawyer so we became one of the new homeless. With no money, no credit, and a foreclosure against us we haven't been able to find new jobs, get car insurance that's affordable or find a place to live with our new low credit scores. Thanks, SPS for all your help. Do not do business with this company. Everyone in the company makes up their own lines of BS to get you to give them more money. They lie about trying to contact you and will sell your house right out from under you. Currently my husband and I are both homeless, jobless, and in need of medical attention caused by additional stress we've suffered from the loss of our home.

I have faxed, mailed and re-faxed and re-mailed same documents over and over along with Income Tax Returns, only to have to wait for 3 months to hear the same excuse/reason over and over again. I do not qualify under the Obama Act or HAMP as it is referred to. Now how is this helping people save/stay in their homes, when all along select portfolio continues to string people along to only collect what they can and then decide to foreclose on families who have fallen victims in these hard times through no fault of their own?

Can anyone stop this from happening? Since not many lenders are willing to stick their necks out to help us. But yet they don't want your house either. They just want their ** money. Not help you or your family keeps their homes. Now I am told that if I don't get accepted with this new payment plan within the next 3 months starting with June 4, 2010, I will either have to pay the arrears since I came into this Forbearance Program and pay original amount of payment before it was turned over from First Franklin to Select Portfolio, sell the house, or they will foreclose on me.

The month after we paid it off, SPS started calling us, saying our payments were behind, and still charging us for the attorney's fees. We do not owe this, and I can prove it. I have kept good records, since I found out how crooked they are. I have asked for a payment record, which they sent, and I still cannot find where we are behind. I have tried to talk to them, but they get real mean, and I just end up getting mad myself. My husband has a heart disease, which is why we filed for bankruptcy in the first place. SPS calls us everyday, except Sundays, each time they called, it upsets him.

They charge us $28.01 every month for being late. The way they are doing this is they send out a statement each month. dated the 18th of the month, but then on the due date, they put the 1st of the same month. I have kept good records, and I know we are not behind. I do not want to have to pay them for being crooked. SPS also started adding a PMI fee to our account. I am just trying to find someone who will help! My husband and I make ends meet, but we do not have extra to being paying for something we do not owe.

87 year old cancer patient, property owner Betty **, and her daughter Catherine **, are fighting a wrongful eviction proceeding from their home of 60 years. Verified certified mail and FAX transmission records demonstrate that Betty's original Qualified Notice of Rescission was sent to Select Portfolio Loan Service on the borrower's behalf by both FAX and certified mail, by lender Dana Capital, on February 5, 2007, as well as a communication from the bank informing the loan service provider SPLS that an approved bank loan was immediately available to borrower Betty that would allow the bank to tender a full payoff of the borrower's mortgage once the rescission was granted and asking that the lender submit a reduced payoff demand to Betty's new loan escrow. Betty's 2007 March correspondence with Sterling **, a bank loan officer, states that Select Portfolio refused to reduce the loan payoff as requested.

Select Portfolio Servicing and their subsidiary investor MTGLQ Investors L.P, make it a practice to use the securitized nature of the sub-prime mortgage loan as a defensive shield, to avoid exposure to appropriate legal consequences for their wrongful deceptive lending practices of transferring responsibility to alternative mortgage servicing partner, Litton Loan Service, to avoid providing the consumer with accountability for their inflated and illegal fees and charges, and meanwhile slamming the consumer with a premature and illegal mortgage foreclosure, typically followed by summary eviction of the homeowners from their home.

On July 6, 2009, In response to the consumer Betty ** 's rescission demand, Attorney Stephen **, wrote to say, MTGLQ Investors L.P. had no information or records of the property, but meanwhile claims to hold the promissory note, and purchase her 2,900,000 property from themselves at a non-public, non-published Trust Deed Sale Auction, for only $500,000. (75% below current offers) Mortgage Service Provider, Select Portfolio Servicing, has been funded 160 million by the The Obama administration's loan modification program to assist homeowners in default with loan modifications.

Mortgage Service Provider, Select Portfolio Servicing and their subsidiary investment partner, MTGLQ Investors L.P make it a practice to be flagrantly non-compliant with the TILA, by ignoring duly issued consumer rescission demands, or enticing their clients into meaningless loan modifications, while secretly foreclosing on the hapless consumer's home. Select Portfolio Servicing and their subsidiary investment partner, MTGLQ Investors L.P count on avoiding any potential liability for fraud by simply claiming to be immune due to the nature of securitization mortgage system, to eliminate consumer recourse and remedy, no matter how grossly fraudulent the predatory lending violations committed by Select Portfolio Servicing.

Select Portfolio Servicing and their subsidiary investor MTGLQ Investors L.P, commonly practice a repeated pattern of illegal and wrongful conduct, in flagrant violation of the consumer protection act, and thereby inappropriately and unlawfully utilize civil process to procedures to profit through equity stripping, by means of unjust enrichment through equity stripping, which is a shameful and flagrant violation of the American Homeowner's Constitutional rights and a common course of gross or egregious misconduct that should shock the conscience of American Business ethics.

Select Portfolio Servicing and their subsidiary investor MTGLQ Investors L.P. are predatory commercial vultures feeding off the carnage to the American Economy created by greedy investors, who have systematically perpetuated wrongful and malicious acts of civil conspiracy to commit title fraud, not only against Betty **, and Catherine **, but on a national basis through a common course of misconduct against millions of American Homeowners.

Select Portfolio Servicing and their subsidiary investor MTGLQ Investors L.P, make it a practice to use the securitized nature of the sub-prime mortgage loan as a defensive shield, to avoid exposure to appropriate legal consequences for their wrongful deceptive lending practices of transferring responsibility to alternative mortgage servicing partner, Litton Loan Service, to avoid providing the consumer with accountability for their inflated and illegal fees and charges, and meanwhile slamming the consumer with a premature and illegal mortgage foreclosure, typically followed by summary eviction of the homeowners from their home.

Where the creditor is not inclined to provide the consumer with an accounting and meanwhile illegally attempts to foreclose, and is therefore provably non-compliant with the rescission process, as mandated by The Truth in Lending Act and Regulation Z, the consumer is within his rights to demand a judicial rendering of accountability by the court; which shall be paid for by the non-compliant creditor. When, as in plaintiff Catherine **s case, the creditor refuses to provide evidence of the amount paid to participants in the securitization chain where plaintiff's loan was used as the basis (along with many others) for the entire transaction, a default against the creditor is indicated.

Where there is evidence of creditor non-compliance with the deadlines and obligations as provided by the statues and provisions of Truth in lending Act and regulation Z, a Court rendering of accountability, is mandated, before the consumer will be required to tender. If our federal and state Courts fails to contemplate the appropriate punitive sanctions for a corrupt mortgage servicing industry, and bad-players like Select Portfolio Servicing, upon proof of the their flagrant non-compliance with laws and regulations enacted by the United House of Congress, to protect mortgage loan consumers from commercial deceptive lending practices, as outlined above, then the Court, actively provides permission for the wrongful trampling of consumer rights, under of the Truth In Lending Act, as commonly practiced in collusion with their subsidiary partners who together comprise a powerful and corrupt mortgage servicing industry; and foreclosures in the nation and in the State of California will continue to proliferate, and consumers will lack remedy for commercial lending fraud violations. Violating creditors, like Select Portfolio Servicing must be subject to judicial sanction, for their non-compliance with TILA and illegal debt collection practices, or it will to change its business practices, this is a violation of the spirit of the Truth in Lending Act, and a disgrace to our American Jurisprudence System.

So begins our relationship with Select Portfolio Servicing. So we worked this out with them so we thought and paid inflated payments to make up for the payments that were somehow just lost in limbo somewhere. We never recovered those lost payments either. We kept paying our mortgage and about once a year, we have to fight with them and show proof that we are paying our payments and go through the whole you now us fees etc... We paid these and kept hoping that eventually they would stop their games. No such luck.

Then in 2008, we get a notice that we have five days to move because they sold our house. We call them and they refer us to their attorney who says that we had not make payments for six months so they foreclosed and sold our home. News to us because we had proof of our payments and were never notified of anything from Select Portfolio Servicing.

We went rounds with him and found out they sold it to their own bank. We sent all our proof and they agreed to settle if we gave them $26,000. So we cleared our 401k and sent them the money. Their settlement stated that they would admit no wrong doing just that we contested what they said. They set our payment at $1515 a month with a fixed interest rate of 8%. Not great but manageable. We paid these payments and then in Sept. 2009 we got a letter that they were raising our payments to $2200 a month. When we called, they refused to give us an answer as to why. We struggled to make these payments and in April 2009, they suggested a loan modification back to where we had originally settled on a payment. They said that if we paid the payments for three months, it would become permanent. So we paid and paid and paid and have been paying this payment every month since last April.

Then on 2/26/10, we got a letter from Select Portfolio Servicing that was sent on 2/22/10 that we had until 2/23/10 to pay them $55,000 dollars or they would foreclose. No explanation just that they wanted $55,000 three days before we even got the letter. But wait this gets better. On 2/27/10 some man shows up at our home that we have been paying for for 12 years and said he bought our house. So first thing on Monday morning 3/1/10 (which was my birthday --Happy birthday to me -- not), we contacted an attorney. Yes I know we should have done this a long time before but we are honest and paid our bills and just expected the same in return.

Anyway, come to find out they did sell our home on 2/25/10 to a third party, a day before we got their latest extortion demand letter. No notice of foreclosure, no sale date posted, just decided to sell it. Needless to say our attorney is filing a lawsuit first thing this morning and we are going after them with everything we've got. We owed $183,000 on the house and got nothing but BS from them about everything yet they illegally sold it to some bottom feeder for only $72,000. Makes not sense to me.

My warning is to anyone dealing with Select Portfolio Servicing, do not deal with them. Pay the money and get an attorney. They may act nice on the phone but it is all an act. They are out to ** over. You will never get the same person twice and never get the same answer twice. I do welcome and appreciate any advice anyone can give me on how best to attack these vultures.

Best of luck to you all, the best thing you can do is get away from Select Portfolio as soon as possible because they are crooks and terrorists!

After a long agonizing process I learned today that we were denied because my husband’s checks were not direct deposited and "I have never heard of anyone getting a check on unemployment, they usually get a card with the money loaded on there.” I was livid! I told him that he was wrong and that Washington state does it differently. I demanded to speak to a manager and she had the audacity to tell me that there is nothing they can do because now "his unemployment is up in July and he has to have it longer than 9 months in order to qualify for the program.” By this time I was in tears because I started July of 2009. If they would have just done what they were supposed to and not lose my paperwork and give me the run around, I would have been in the 9-month window. I don't know what to do. I want to hire an attorney or file a class action lawsuit!

When I started the modification, I owed $206,000 on my loan; when they were done I owed $214,000 because of added interest. I was just on a SPS website and found out that there are a lot of people who have experienced the same thing that I have. Something needs to be done about this company giving out false hopes and then adding more on to the mortgages.

On January 24, 2009 my husband and I agreed to option #1. We signed all the documents and started the modification, and at this time my husband became unemployed. The modification was supposed to be completed with the new principal balance and payment effective April 15, 2009; it was not completed. On May 15th, my company closed their office in Michigan and I was now unemployed. I called SPS and they said everything should be done by June, 2009.

We continued to make all payments they indicated that need to happen and finally on June 22, 2009, I received confirmation that the modification was completed. At that time I had been paying and continued to pay $975 per month which enclosed my mortgage, interest and escrow payment. In October, 2009, my husband and I were a little short on our payment for that month, I called SPS and they said that we could pay my mortgage & interest payment and not pay the escrow payment and if there is a shortage in my escrow, SPS would pay it and the shortage would be handled in 1 of 2 ways; 1 to pay the difference in full or 2, to spread the shortage over 36 months. I said okay and made only the mortgage & interest payment, and for the last 3 months I've been paying some of the escrow back.

On December 15, 2009, we received an escrow analysis that indicated a shortage and a new 2010 project escrow payment which was less than our current amount. I was happy to see this. On Saturday, January 23, 2010, I received our 1098 tax form from SPS which tells me how much we paid interest for 2009 and how much taxes and insurance was paid in 2009, and the tax form showed $0.00 for taxes! On January 25, 2010, I called SPS and was told "it was a business decision to not pay your taxes" What!?

I was never notified that SPS wasn't going to pay; our contract was never changed and then I found out that when we changed homeowner's insurance companies, they were refunded the payment and never paid the new homeowners insurance premium. They cannot give me any truthful information. First, they said they made this decision September, 2008; but they paid my taxes from our escrow account in December, 2008; then they said that they weren't paying because I didn't have a previous escrow account; we did. They are holding and accepting my escrow and not paying my taxes and insurance; they also are illegally changing our contract, neither my husband nor I agreed to any changes.

I was never notified that SPS was negligently not paying; neither was my city's treasurer's office or insurance company notified that SPS wasn't going to pay. How can they get away with this? Also, in 2003, Fairbanks Capital Corp., now known as SPS, settled with the FTC on behalf of consumers for $40 million because of deceptive serving practices and fraudulent practices regarding loans and servicing. Is there anyone else who did not have their property taxes or insurance paid from your escrow?

However, the incurred medical expenses, even with insurance, her time off from work and my lighter hours at work (to deal with kids and house stuff), proved to be too much for our already tight budget. We were going to lose the house. Our loan at the time wasn't too bad, 30-year fixed at 7.5. Manageable but left no wiggle room. We defaulted on our mortgage and were considering bankruptcy. Then, while trying to work out an agreement with the mortgage company, who was pretty helpful at the time, notified me that they couldn't do anything or make changes. My loan was sold in a lot to another mortgage company Select Portfolio Servicing.

So, I googled the name. A few bad reports, a few good. At the time, they didn't stand out as "horrible." Immediately I called them, explained the situation and the status of the loan they just bought. They can't talk to me for 2-3 weeks. They still needed to receive and review all my paperwork. In late Jan, early Feb of '09, finally spoke to them, explained the situation and that we were filing for bankruptcy. The person on the phone was very nice, said don't do bankruptcy until they've exhausted all options. They said with all the government programs and programs within their own company, they've been doing a lot of modifications.

Their main goal was to keep people in their homes and paying on mortgage. I told them I wasn't expecting a miracle or anything amazing. I just wanted the past due (a lot at this point) on the end of the loan and the interest at a more manageable level. I gave them all our financials, bills, income, everything they asked for. Our mortgage was supposed to drop from $1442 to $960 a month according to financials. Time for the contract.

They told us we would have to pay them a forbearance for three months in the amount the financials said we could pay. They were constantly saying they don't have our proof of income, so every two weeks, on a Friday, I faxed in my wife's and my paystubs and verified their receipt on the following Monday. I honestly can't even guess how many calls I made and how many minutes were spent on the phone with them. Every single step of the way I as told our income looked good, our financials were great, our payments were on time and were certified funds, we were prime candidates for the modification. At three months, they started telling me that they were doing so many modifications.

The review process was backed up and they were working day and night to get caught up. They constantly reassured us we were on the right track and all fit perfect for us to get the modification. They then said the best thing we could do was to keep paying our forbearance to keep up a good history of payment and intent.

At six months, we were told that our loan mod was up for review and in underwriting. Everything fits perfectly into whatever criteria they required and that we could expect a new contract in about three weeks. Awesome! Three weeks later, we received a letter of denial and were asked to pay the past due amount in 14 days. I called them. They said they couldn't verify our income! ***! I politely explained that we sent it to them every two weeks for approximately 4-5months. She said, "Oh, yeah, you did. It says you're income didn't match financials." We reviewed our financials and everything still matched perfectly! I was pretty upset at this point, but still maintaining some level of decency and she was so damn nice on the phone. It made me feel worse! She said we could resubmit our financials again, which were exactly the same. I said I've already paid you so much forbearance, six months when three were contract required. I don't feel comfortable sending more money until I know what's up. She said she would resubmit for modification and that no more money was required for resubmittal. Every time I talked to them since, I was told it's in review and to pay more money!

Three weeks later, we received another letter of denial. But they were so damn nice on the phone! Okay, so, I called SPS today to see where we're at. If any options are available to us and what our timeline looks like. They told me we were denied due to my proof of income having overtime. Okay, so? (This is different from the last couple reasons they have given me.) I have given them about 8-10 of mine and my wife's paystubs, our financials and proof of income perfectly match what I've told them we make. They said I average about 10 hrs of overtime per month. Why would this look bad? I don't count on overtime as it's not guaranteed but it has always been on my check stubs when I actually get overtime and I've never hidden it from them. But wait, there's more!

After hearing for months that my financials were great, we could afford and they would accept $960/month, they suddenly came back and said our financials were $1,800 negative each month! Now, how in the hell can our budget be $1800/ month negative? (No politician answers please) With my wife and I both working, our credit cards and debts paid off. We only have one personal loan and regular utility bills. We're in pretty good shape for the first time in years! I asked for the break down, SPS wouldn't give it to me. I said, "What about the 6+months of financials saying I can afford $960/month and you guys accepting that?" She simply reiterated we were $1800 short each month.

About of my wife's income. They said they never received her proof of income for the resubmittal process. Okay, she worked for one clothing store during the initial six months. Then moved to another store, she was making the same money, but has gotten benefits and vacation time, which was the main reason for her changing jobs. This didn't make any changes to our financials at all. All the income and costs/bills were the same. We never notified them of her job change! Here's the fun part, they insist we didn't submit her income, yet here the lady is, calling my wife's new job by name and reciting to me the approximate amount of her first paycheck! The only way they can possibly have this information is if they actually received the proof of income and entered it into their system! So the battle goes on. . . .

I am now staying home with my son who is no longer covered by insurance because of his age and is plagued with tonic-clonic seizures that are still not controlled. We submitted all paperwork that SPS requested on time, every time. All of our HAMP trial period payments were paid on time. We received the HAMP modification paperwork via UPS, and we were expecting the $565 or so that we were quoted at the beginning of the trial mod. Page 1 says "Congratulations! You are approved for the HAMP program!" and page 3 says "Your new modified payment will be $1165. per month." After 1.2 million calls to SPS and every single agent saying that they could not understand the reasoning behind it, they put it into a "review" for a week. I finally contacted someone that told me that my loan was actually owned by CSMC Heat, and they would not allow SPS to reduce the 9.55% interest rate. Something to the effect of "an S and P" on my loan... whatever that is. That was the modification.

So now, my 3-bedroom, 1-bath house is going to be sold for approximately $60K because they would rather have that than modify us into a payment that we can afford. I now know that homeownership is a scam. It's the American Dream? This has been a nightmare. I have friends that rent beautiful homes for $300 less than our payment. I have three sex offenders on our street, pit bull dog breeders, and dope dealers, but we thought that we could refinance, put up a privacy fence eventually, and at least have a dump to call our own. It was not meant to be. If you have SPS as a servicer on your loan, you might be one of the lucky 5% that are helped, if the number is even that good. If not, you're on the streets as we are. We have effectively been "priced out of the ghetto". They can have it. They want money, and they want it now.

We received a letter from SPS on October 14 (the letter is dated September 29) saying that they were proceeding. When I called SPS, their agent told us that our account had been referred to an attorney on August 17, 2009, which was during the time we were supposedly on our three month trial modification. I was also told that our September payment was in a suspended account and to cure our default, we needed to send $10,046 immediately.

Making the mortgage payments on time was a part of being considered for the loan re-modification. They also told us that it would take 30 days to be processed. We were never late during this period. We received a letter 90 days later, saying that we were not approved. We were not given a legitimate reason why we were denied. We were misled by Select Portfolio Servicing. I don't know what type of boiler room organization that SPS is operating, but they have made our mortgage situation worse than what it was to start with.

Then, there is the contract violations. Now, throughout the documents, there are three different amounts listed as the borrowed amount. None of which are true amounts since the first claimed bills that they did not pay - and they inflated the pay off amount of the former mortgage. In all, they added about $15,000.00 undisclosed. Plus, they also added unlawful fees in the thousands. Then, they tried to get my house to be sold at a tax sale so they could buy it without my knowledge, but that failed.

Select Portfolio Servicing acquired my mortgage loan as of March 2009 and already they have called and sent numerous letters/correspondence to me. I feel this is harassment for no reason since I am not delinquent on my mortgage. They have sent letters regarding my property tax owed. They are not helpful at all and plain rude.

We had an offer on the house in December, Select Portfolio advised the 2nd lienholder they would only give them a maximum of 1000.00 - which naturally they refused to release their lien for that amount. The people tried to work with the people and offered more money and Select Portfolio again refused to give Homecommings Financial more than 1000.00 because they said it was their right to do so. We kept the house listed, the agent lost interest, never had an open house or really tried to sell it despite us sending him better pictures and begging him to update the listing. Finally after 6 months the contract ended.

We hired another realestate individual, he tried to contact Select Portfolio on several occassions and could not get a response so he was not interested in selling the house. We advised Select Portfolio at this time they may as well go ahead with the foreclosure. A few more months pass, someone else from Select Portfolio calls us and says, we are auctioning the house on June the 9th. We said okay. We cancelled the lawn care (since this is a deed restricted community) and assumed they had done what they said. A few weeks go by and we get a registered letter from the county saying that the yard care must be done immediately or we will be fined. We call our lawn guy and ask him to deal with this immediately.

In the meantime we have kept the electricty running so the a/c can be on low and not let mold grow in the house and also keep the pool pump running. We go to the house a few times a week to do the pool maintenance and make sure things are running okay. Another guy from Select Portfolio calls us at the end of July and said it was scheduled for foreclosure on August 18th. This past weekend when we went to do the pool maintenance, someone had drilled holes in the pool cage and installed padlocks and changed the locks on the house. We assumed they had taken possession of it. I had the electricity shut down on the house and cancelled the yard guy "again".

I received a recorded call this evening from Select Portfolio asking me to hold. I held and after a while it just disconnected me so I called them back to see what was up. I got this inexperienced individual telling me we want to avoid foreclosure. I told them look, we have no money, we need you to foreclose on the house, you keep saying you are going to, you changed the locks, I have disconnected the electricity the house is now your responsibility. He tried to tell me I need to hire a realestate agent and try to sell the house. I told him, you changed the locks? He said well I could give you access again. I told him to forget it and just foreclose on the property, we have had enough of their games of prolonging this just to incur more interest charges on the debt. As it stands right now, I have notified the homeowner association that they need to contact Select Portfolio regarding the house.

I advised the guy on the telephone that we had a tropical storm here today and last night and the back door is flapping in the wind and may break but I cannot go close it since they have pad locks on the cage doors and changed the other locks. I have never been more frustrated in my entire life, you try to do the right thing and companies like this want to just take advantage of people that are in our types of situations. I get the impression they have been dragging their feet on this foreclosure since we have been telling them on many occassions to just do it, we are out of options and they just continue to do nothing but accrue interest charges against us. I guess it is their way of burying people and making money.

We pay approximately 180.00 a month for the maintenance on the property (which we cannot afford) until I disconnected things last Sunday, when we noticed the locks had been changed. They are wanting me to hook up electricity and maintain the property because they do not want to incur the cost since they thought it did not cost anything for maintenance. I feel now that they have changed the locks it is their responsibity not mine. I don't have the money to have the electricity reconnected since they want a deposit. My hands are up in the air, we just don't know what to do anymore, we have told them a dozen or more times to foreclose on the property and they just drag it out. What do people do in this situation?