Rocket Mortgage Reviews

I had the Pleasure of working with Loan Consultant Steven. He was very Respectful and upfront about the Loan Process. I will recommend Quicken Loans to my Family and Friends. Steven always answered my calls or Text. I never had to ask twice.

So over all start to finish 10/10. The only I issue I have is the payoff! It would have been easier to send funds electronic instead of checks. After 3 weeks, I’m still running around chasing payoffs! I’m so frustrated and I really don’t have time to chase this around!

Our experience was more than we could have hoped for. The service given to us by Cutter ** was incredible and should serve as an example to all of your agents. Cutter took the time to listen to my needs as was very upfront about each step of the process. From my initial contact with him to closing was only 17 days and was by far the easiest transaction I've ever had.

The entire team was extremely knowledgeable, professional and responded in a timely manner at all times. I would highly recommend Quicken Mortgage to anyone seeking your services. I do have the team always had my best interests in mind and provided the appropriate services

We had a very good experience working with Matt ** and the whole Rocket team. The team was very helpful and moved us through the process quickly. Thank you for working with us so well. Your website is easy to use.

The process for a refinance was quick, simple and efficient. The staff is professional, knowledgeable and patient. They answered all the questions I had. I would highly recommend Rocket to anyone looking for a mortgage or refinance. The rates are incredible!

Refinancing with Quicken/Rocket this spring truly exceeded my expectations -- the company provided a rate and package that couldn't be matched elsewhere and offered absolutely superb customer service at every step. The broker and other agents were attentive, clear, and responsive. I would whole-heartedly recommend to one and all.

Fast, easy, and simple.??? You should do it today and save money. The service is awesome. It takes only a short amount of time. You can do with your eyes closed. The sooner the better, so do it today and don't delay.

Kellie M and Kenny W were fantastic! Always there to assure us and provide timely updates. It was our first time going through this process. It was very stressful but they were both outstanding! We love Rocket/Quicken and would recommend them to anyone!

The entire experience with Quicken/Rocket was quick and easy. The mortgage representative, Courtney, was professional and personable. There was good communication throughout the process, and the mortgage team kept things moving along. The online signing system made the closing much shorter than a typical closing.

The service we received was accurate and punctual. I appreciate Brian’s knowledge. The underwriting process was amazing and seamless. We will definitely recommend this company to family membership and use them ourselves for future purchases. There were no surprise fees or documents. The online process was easy upload documents.

We recently purchased a home and got our mortgage through Quicken. Their online process is amazing and so quick - application to approval in under 3 weeks. We were so pleased. All the Quicken employees we dealt with were great - professional, courteous, knowledgeable and just easy to work with. Communication overall was superb!! We would certainly use Quicken again in the future and recommend to others.

The process was quick and easy. Because we were existing customers, it was even easier. The only concern was I had so little dealings with the loan officer and they switched on me that I would have been hard pressed to know how to contact them if I had a problem.

Our experience with Rocket Mortgage was wonderful! Everything we easily accessible online, we were notified when something new was uploaded and needed our attention, and the loan was closed smoothly and quickly. By far the easiest and smoothest mortgage process I’ve ever experienced.

One would expect that your experts know their field of expertise really well, however neither the case worker nor the insurance expert gave the impression they know what they are doing. After we provided already bad feedback we got contacted by you but did not an assurance service will be improved but just excuses about employees being overworked. The latter is your problem not ours and an indication you take on too many cases indicating bad business practices. I would not recommend you for future services.

I was really impressed with Rocket Mortgage during the first 3 weeks of the process. Our loan officer was very prompt and checked in with us almost daily throughout the information and document gathering process. I would give this company 5 stars, but after our paperwork went to Underwriting and Closing, communication dropped off and our file was delayed. Our Escrow company even quit the file over not being able to communicate with closers. We ended up having to go through Rocket's in-house Escrow company to get it done. All in all - first 3 weeks were fantastic. Once it went to underwriting and closing I give it 1 star (it took 5 extra weeks once it went to Underwriting and Closing).

Service was fast and professional, paperwork was simple, loan officer was very professional and considerate about needs and wants, not pushy, very polite. Closing guy was nice and professional. Very satisfied with all services and professionals I dealt with and the overall experience.

That only that I received an excellent experience through the refinance but every time I contact your organization they are wonderful and very helpful. I have been very pleased with the whole process. I have been through several home purchases but I have never had such a great experience as I have with Rocket Mortgage. I will tell everybody I know about the wonderful experience.

From beginning to end, I was assigned someone I could call or email with any questions. The website was very user-friendly and I was able to easily upload all required documents. Now that we have started making payments, I was able to quickly set up biweekly payments that come straight from my account. I never have to worry about missing a payment!

Great customer service and a streamlined process made this quick and easy. I like that my loan will always stay with Quicken Loans and that local businesses were used to complete this process. I am so glad that I took a chance to refinance and even happier to have done this with Quicken Loans.

I started trying to refinance in mid January and we finally got it done at the end of April. I would try to find my own appraiser as the first one assigned never contacted me and never answered me when called. The second was a mess and totally low-balled the appraisal. Halfway through they changed my contact person with Quicken. I had to get directly involved in solving an issue with the subordination process or the loan would have never happened. All in all a lot more work and struggle than I would have expected.

From the first call to my the day of my closing everything was so convenient for me. Each person I spoke to were able to help me understand the process and the language of a refinance. Everyone was so friendly and I appreciate their patience with me.

Fast and easy to put it plainly. The process was thoroughly explained at the beginning. Afterwards, just check the app and submit and/or sign paperwork. Closing was convenient and simple as well as the appraisal, in which I picked the day and time.

The process was extremely easy from beginning to end. Everyone I dealt with was very helpful. The closing was quick and painless. The company communicated regularly with me to keep me in the loop of how the loan was progressing.

They answered all of my questions about refinancing and helped me get the right type of loan at a very good interest rate. Everything went very well and I accomplished what I wanted to do with my refinance. Very satisfied and would recommend to anyone wanting to refinance.

After wasting 4 months with BOFA trying to close a refinance. I was recommended by my sister to use Rocket Mortgage since she had used it in the past. I can truly say I’ll keep doing financial services with the company. It was online easy, quick and best of all for me the ACH transfer option. No need to write a check (who still writes them in this day of age) or spend $10 dls on a money order to pay $3 (yes that’s BOFA for you no ACH). Rates were just as competitive if not better. Definitely recommend Rocket Mortgage to all folks. Happy Customer here!

Maya was the best. She could not have made this process of refinancing my home any easier. She was kind and very helpful. I would refer her and Quicken to everyone. It was a quick and painless experience. Thank you for such a great experience on the refi of my home.

My re-fi took 27 days from start to finish. The team approach was great and hand off from one part of the team to another was seamless. Anytime I had a question, I was able to call, email or chat with someone and get a response. I would definitely recommend Rocket Mortgage!

I have had three home loans through Rocket/Quicken Loans. Each experience has been streamlined and super easy. Every mortgage banker and assistants along the way have kept their words and followed through on providing documents, feedback and explanations in a timely manner. I thoroughly appreciate Quicken Loans and 100% recommend them to friends, family, and anyone who needs assistance with their home buying needs!

I am totally dissatisfied that my loan is sold!!! I would have shopped other options if I would have known QL was to “SELL” my loan. This is my second and last loan with QL. When I go through the loan process it is for the term of the loan!

Have kept us on the hook since February. We wanted to refi and get money to make home repairs. Woman called us today and said we had to make the repairs to get the money. If we had the money for the repairs we wouldn’t need them. Don’t waste your time.

I worked with Paul ** on my refinance for my house in Mesquite, NV. He was great to work with. He answered all my questions clearly and he made the whole process easy. I'll recommend Rocket Mortgage (and Paul **) to anyone interested in a home loan.

Everything was great. Only problem was dispersing funds when checks arrived...Would have been 100 present better if they could have been EFT. I mailed checks out 10 days ago. Some people still do not have.. Mailed 8 checks. 4 creditors received them. No way to find out what is going on. They tell me to check with my bank to see if check cleared but they're your bank not mine.

We are very impressed with the professionalism and dedication. Will highly recommend others!! The process did take a while but it is understandable with the pandemic and such. Rocket kept me apprised of what was happening the entire time. Great company!!

Whenever I work with you it is a wonderful experience! Everyone is super helpful and very informative. I will always recommend Quicken Loans whenever someone asks for a lender. I will always go through quicken loans for my future loans.

I could not have asked for a smoother, worry free and transparent experience. From my first inquiry over the phone when I met my primary customer care representative there was no pressure just continuous "do you have any other questions" and "how else may I help you". The next steps were very simple and convenient, the account message board walked me through the entire refinance activity. My home appraisal was scheduled per my convenience to the closing date. My experience could not have been more pleasant. I would recommend Quicken Loans to anyone who is interested in refinancing their home or purchasing a new one.

We closed on our mortgage without any problems on December 31, 2020. The Deed was sent to our county and was rejected for some reason. I have made several calls to Rocket Mortgage. I was told that it would be rushed and overnighted to the county with copies emailed to me. Nothing done in 4 days, called and was told it takes 2 days. Called back and left a message on a direct line, she never answers the phone. That was on a late Wednesday afternoon. On Friday morning I called an 800 number and spoke to a lady that said she would have someone get back to us on Monday. It is now Monday evening and have not heard a word.

On the morning of June 11, 2020, I was contacted by one of Rocket Mortgage's telemarketers. I had requested many times to be removed from their list, but the calls continued. I consider this a privacy violation. This telemarketer said he wanted to give me a free mortgage review. I told him I was not interested because I did not want any credit inquiries. He said it was a soft inquiry and would have very little impact. I agreed. Then he pulled both me and my husband’s credit. I did not give permission for him to pull my husband’s credit. I consider this identity fraud and a violation of privacy.

I just felt that the communication wasn’t there. I always had to call and ask when was something happening instead of them calling me and telling me what was going on and been in the accounting with absolutely awesome. Other than that I was happy with Quicken loans. I would definitely use them again.

I was thrilled with the process of closing my loan. I was able to upload all documents within the first 24 hours without any issues, and the whole process went super fast. I called a few times about questions I had on the paperwork and someone was able to take my call right away and answer them. Everyone was so nice and professional. Even the initial quoting process was great because the person negotiating the loan terms was doing what was best for us. They didn’t push us to take cash out, they simply listed our options and asked us for our feedback on what would work best for our lifestyle. I am so happy we went with Rocket Mortgage. I also love the online site because it’s super easy to use and I already scheduled for additional payments to my principal each month with no hassle. No more written checks for me to pay off my mortgage early!!

Only complaint is that they reported me to the credit bureau for 18$ that I didn't know was owed when my payment increased. I've never missed a payment before and they wouldn't reverse it. Besides that no complaints.

Ryan have been very quick to get us a good rate and very responsive. The online experience is superb and very efficient in streamlining the mortgage process. The only minor hiccup I got is there was confusion in the communication from the closing agent but that easily rectified immediately. All in all a great experience working with the Rocket mortgage team by Quickens!

Chris was knowledgeable and prompt in responses to questions throughout the underwriting process. Easy to get a hold of through text or call. Made seamless introduction to title company to get appraisal. Made sure all details were covered for closing. Highly recommend working with Chris.

Derak ** contacted me after I applied online for a loan that I did not think we would even qualify for. Derak answered all of my questions (and there were many) and helped us choose which type of loan was right for us. I would recommend both Rocket and Derak to anyone considering refinancing.

I read wonderful reviews, and thought this was a great company to work with. My realtor even worked closely with them previously. Unfortunately my experience with them is one of the worst. After prequalifying, explaining our debt, getting a no problem were all good from the lender, sold my house and started the new home buying process. Finally found a new home, and it went downhill from there. Almost everything this company has said has been a lie. They can't qualify, I need to pay down more debt, I have done everything they have asked and every day there is a new hoop to jump through. Every day the numbers changed. I even got a call from someone claiming to be a senior vice president threatening me not to spend ANY money, still in limbo and it's a nightmare. Biggest liars ever. They have given me PTSD and I NEVER EVER EVER want to purchase another house. I would rather rent than go through this with someone again.

The process with Quicken was easy and stress-free. I interacted with mainly two representatives and both were helpful and friendly. I also spoke with another individual about documents needed to process the loan and she was equally nice and helpful. I have and would recommend Quicken to anyone looking for a Refi or home purchase.

When I started the refinancing process I had a terrible experience with our first representative. But when we were switched to Kyle he made the process so smooth and simple. I would love to work with him in the future!

I was very well pleased overall with the excellent service provided by all members of the various Quicken Loans Teams throughout the entire process. In particular, I would like to say a special thank you to Tom ** and Maria ** for all their help.

I was very pleased with all aspects of my refi from first dealings with Julie ** right through to closing paperwork done with Staci **. Also pleased with how quick everything was completed from beginning to end., including the visit from the appraiser.

Did a refinance to take advantage of the lower interest rates and since I had a good experience when I used them several years ago so I thought I would see if their mortgage company was as good. It was even better. Closing was fast and smooth from the comfort of my home. Closing agent was nice and efficient even though an independent. All in all I am glad of my decision to use Rocket.

During the recruitment to refinance my mortgage I received 5-8 calls per day. Once I finally agreed, closing and finalized the new loan the terms were breached in their skipping a payment. The payoff stalled out. The reimbursements have Yet to be received. Finally spoke with one resolution expert yesterday who was very knowledgeable assertive and honest. Hopefully I will finally receive some worthy service to say I at least got what paid for.

It was the easiest refinance ever. Everyone was polite and knowledgeable. The documents were easily uploaded through your app. I was updated along the entire process daily with any additional information when it was needed and where the loan process was.

Rocket Mortgage made the entire process so easy. Very happy with the service, communication and speed with which our refinance was conducted. Christine McIntyre was a great help and very responsive to all of our questions. Highly recommend Rocket Mortgage to anyone!

We had a great experience with Rocket Mortgage. When our initial loan associate was transitioning positions, his boss Josh stepped and did an amazing job. He answered our questions promptly and professionally. The to-do list was also helpful in letting us know what we needed to complete.

Everyone was knowledgeable, professional and courteous from beginning to end. My questions were always answered. The process was transparent. The documents were easy to understand and helped clarified the process. Never a long wait time when I called, I will use this company again for future residential transactions and will recommend this service to friends and relatives.

Great customer service, the process is easy, and quick closing. VERY expensive closing costs that take almost 4 years to pay before you're actually paying on the mortgage. Shop around to find lower closing costs. Sometimes miss items that are current such as the surveys or appraisals which add extra costs to closing which is frustrating.

Very, courteous and prompt and easy to work with. I set up electronic bill through my bank and it populated entering Rocket Mortgage and loan number rather than use the Rocket Website for conveniences. The first payment will be made April 23rd. Please advise if it does not work but my bank, MNB, sees no issue.

My wife and I couldn't believe how fast and easy it was to refinance with Rocket Mortgage. The total process from an initial text on a Saturday from the awesome Jesse ** to the closing took only 3 weeks. We have told everyone we know about your great customer service!

We refinanced and it went as smoothly as expected. Some hiccups, but those are always expected. Overall I would recommend them. Like anyone taking out a loan, you have to have all the appropriate information and paperwork; which we all know is cumbersome at best. But their representatives were professional and friendly. When I was struggling to upload documents, they called me and walked me through it.

Rocket Mortgage worked to get me a great rate, worked with my existing mortgage lender and explained the difference in a way that I could understand. I was concerned about the closing costs but they showed me the amortization schedule for both loans and I saw that I was indeed better off to refinance my loan.

From start to finish this was such a smooth stress free process. We were notified of anything they were doing or we needed to do in a timely manner. The agent answered any questions I had promptly and closing was a breeze. I couldn’t have asked for a better refinance process.

Everyone was very helpful and pleasant. David was right on my? And answer me in a timely manner. I would em recommend this at everyone that needs help. My experience was fast and very helpful putting us back in track with our mortgage.

We loved that everything was done electronically and how easy the process was. Every person we spoke to was friendly and knowledgeable. From application to closing we were impressed. We highly recommend Rocket to anyone that is looking to purchase or refinance a home.

They are too big a company and don't notify other departments what's going on. Yearly I check on the cost of home owners insurance. I give them weeks' notice that I don't want them to pay the old insurance company's bill. Even though it's weeks before expiration, they pay the old bill and also pay the new lower bill causing me to have to fight with the old company to get it back.

A coworker of mine had just told me about his refinance with Quicken Loans. He had his original mortgage with them, and was actually contacted with an offer to refinance, and expressed his overall satisfaction with the company to me. My wife and I had previously attempted to refinance a year ago through some mortgage company that she had found and the experience was less than stellar. After going through the process and spending around $500 dollars, we were told that our home would not even appraise for our original selling price, and that there was no option other than to try again at a later time. Of course the agent who worked on our account was gone from the company when my wife reached out to them.

Refinanced mortgage online with phone contact. Saved $33000 over life of loan, going from 30yr. @ 3.5% to 15yr. @ 1.99%. Very pleased! Alec was wonderful to work with, took care of every detail in pleasant, efficient manner. Would recommend.

We have been customers for many years and have refinanced a few times. I was always impressed and have sent you customers over the years with my recommendations. However, this time, refinancing two homes was one disappointment after another. First of all I wanted to do both refinances at the same time but they landed up being 2 weeks or more apart. Secondly, information requested was ridiculous since we were already good customers and you had all of our information, including if we were Americans or had Green Cards. Rates were higher than I thought based on currently available rates at other banks.

Refinancing our mortgage was so quick and easy with Rocket Mortgage and Quicken Loans! Our representative was awesome to work. He was fast and always available to help when we needed it. The whole process took less than 30 days.

From the moment I contacted Rocket Mortgage to the end of the process I was notified of every step. The app helped me to look at what was going on with the process. Contacted me with pleasant genuine care for my process. Robert ** was my contact. Got the process done in less than 30 days. Thanks.

My wife and I were very well received by agent Brent ** and his team; we were never in the "dark." From the onset... to finalization, we were aided.. truthfully, and and patiently advised, of the peculiarity of our situation. Everyone we called and talked to, and contacted us... was polite, delightful, and professional! Thank you too much... for this experience.!!!

I was originally messing around and thought I would see if I could get pre approved and sure enough I did. From start to finish it was easy. If I had a question someone always got back to me with a quick answer. My wife and I are extremely happy with the service and the layout of the app for uploading docs. With me being in Iraq and my wife at home we thought this would be extremely stressful but it was a great experience for us first time home buyers.

1 yr later after closing I’m getting contacted. Sam ** told me, "Do I have your permission to update your credit information in my system?" Somehow that means they can pull my credit 1 yr after I closed! Bad service all together! Misleading and deceitful!

Quicken Loans started out as just a question and turned into a wonderful experience of purchasing my first home. Everyone I talked to was very informative and very pleasant. They truly made my experience stress-free. They even called to check on me as an individual during the process and asked me if I had questions. They gave me prompt answers and I never had to 2nd guess anything I had to do or complete. I would highly recommend for anyone to use Quicken Loans. It was easy, fast and very professional.

Aaron ** with Rocket Mortgage was attentive, helpful, and most importantly available. I was able to do most of my loan application online, through the website or app. Communication was near constant, even taking into account different time zones. I closed on my home within 30-days, and if really needed, I have no doubt Aaron and his team could have done it sooner. There isn't enough praise I could lend. From amazing rates and fees to downright spectacular service, Rocket Mortgage is definitely the way to go.

Quicken Loans was great. Super fast and wonderful customer service. My loan officer (Pat **) was awesome. Anytime I had a question he always responded promptly and was very thorough. I would definitely recommend Quicken loans to family and friends.

Rocket Mortgage really went above and beyond our expectations. As first time homebuyers, my husband and I were so scared. We had no idea what we were doing and because we were doing a private sale, we didn't have realtors to assist us. They were thorough in explaining things, quick, informative and professional. We'll definitely recommend them to our friends and family!

Quick and simple, and very helpful people. Online processing was easy. My mortgage consultant was easy to reach via email and explained everything that needed to be done. The closing was also quick and simple and I would recommend Rocket Mortgage to my friends.

Rocket Mortgage made my remortgage quick and easy. One of their representatives reached out to me to let me know they could offer a lower rate. I had recently had a pay increase, so now I also had the option to refinance at a 15 year term instead of the original 30 year I had, so now I will be able to pay several thousand less over the long term in interest and fees. Very satisfied at how easy it was to manage everything from my end.

For the most part the process went smoothly. However, 2 issues stand out which marred the closing. In the first, I submitted paperwork and placed phone calls indicating I was not required to have Flood Insurance. For some reason, the issue was not addressed and I had to fix it post closing. The second issue continues to confound me. In short, I was refinancing my house and removing my ex-wife from the deed. I had also set up a trust that the house was going into. A individual I spoke with, at Amrock, said they were only set up to handle removing my ex-wife. He said I had to hire an attorney to put the house into the pre-established trust. I subsequently discovered that was not true, the house could have very easily been taken care of as I wanted, and I would have saved myself $25 and 2 hours of time.

The experience was easy! Everyone we dealt with was very helpful and nice. The app made the process very easy to do as well. The process was also very quick and required minor work on our part to complete. Would recommend to anyone.

We went from inquiring about a refinance to closing on the loan in just over 2 weeks. The entire process was fast and efficient. Loved the daily notifications, and the to do list in the Rocket app. Our rep, Christopher **, always seemed to be available and answered every question quickly. This is the future of mortgages, and banks will be hard pressed to keep up with the amazing technology and efficiency.

Buying a home can be stressful under normal circumstances. Quicken Loans made the experience as easy & stress-free as possible! Everyone I communicated with at Quicken was friendly, professional and very responsive. They answered all my questions, offered up additional information & advice, and seemed genuinely concerned and interested in doing everything within their power to have the home purchase go as smoothly as possible...and it did! I highly recommend Rocket Mortgage/Quicken Loans to anyone interested in buying a home. A+ customer service!!!

Working with Jeffrey ** was a pleasure. He was knowledgeable and friendly and was able to answer every question we threw at him. He walked us through the process and never left us hanging during the "waits" that are a natural part of the process. I'd whole-heartedly recommend him and if we ever have to look at mortgage products again, I'll seek him out.

It was so great. Because of the horror of getting a mortgage, I hesitated for a very long time to inquire about a refinance. The process was quick, mostly easy and the people were friendly and patient. I had a slight hiccup, but it was an old brain learning to do something new. They were kind and helped me figure it out.

Ruth ** did a great job being efficient and informative! She was able to guide me through the steps very simply and quickly. The overall process was also very straightforward and easy to work through. I'll look forward to future mortgages with Quicken / Rocket Mortgage!

I applied for mortgage to buy a home in NM because of job offer; I work closely with Agent AlDbouk who requested 15-20 documents regarding my current assets, bank statement, income tax, pay stubs. I diligently uploaded everything he asked me. Then I travel across the state from NJ to NM to find a home and place an offer. Now after 3 weeks I discover he has done nothing with all my documents. Then he tells me as healthcare worker that I don't qualify for a mortgage.

At Rocket Mortgage/Quicken Loans don't expect to be treated as a valued client. You are nothing but another number to this organization. They only have robots that read a script so don't ever expect to be treated with respect or have your concerns or issues actually listened to and taken seriously. I would absolutely not recommend anyone work with this dishonest organization for any reason.

Using Rocket Mortgage to refinance my mortgage had been a phenomenal experience! They were very professional and timely, always keeping me informed of any additional information that I needed to provide and the overall status/progress of the entire process. Every step, from getting a quote to loan approval to house appraisal to setting up closing, was the easiest and most straightforward thing. I would 100% recommend using Rocket Mortgage to anyone!

I reached out to Quicken Loans for a refinance rate. I initially worked with Jacob ** and he was patient, and explained things clearly. After that everything progressed very quickly and efficiently. I would highly recommend Quicken/Rocket Mortgage to another client.

I really don’t know what else to say. Rocket Mortgage makes the refinance experience so much easier. I would highly recommend them to family and friends. Keep doing fabulous work!! From beginning to end the process was very very easy for me.

Working with Rocket Mortgage and refinancing my mortgage was so much easier than I thought it would be. I really can’t say enough good things after the company after completing the process. After having gone through a local company for my original mortgage, it really does not compare. I saved boatloads of money and the total amount of my personal time it took from start to finish, including all calls interactions, forms filled out, etc. was under two hours. I also want to make it clear that my loan handler, Matthew was the ONLY reason I ended up going with Rocket Mortgage. He made it happen for me. Thanks Matthew!

Quicken was excellent. They communicated with each other effectively and informed us with decisions and tasks that needed to be completed. They were available for questions and listened to our needs. The entire process was quick and efficient. Quicken was very responsive to our needs.

Great company to work with, the closing was fast and efficient, the documents coming over email saved us a ton of time and any time we had a question they were quick to answer and recommend fixes. Overall would highly recommend!

Very quick closing. Not a lot that we had to do because the rep took all the info from the previous loan that had started 3 weeks before this one. The closing was less than a month after we started the process.

I was very impressed with the entire process. It closed very quickly and I didn’t have to stay on top of anyone to get things done. Everyone we encountered was friendly and very helpful. Everything went smooth and the documentation left nothing in question. A+++

Thank you! Great experience with exceptional customer service. From my initial contact to closing I had access to a customer service representative. The Rocket Mortgage application is easy to navigate and far above other lending companies, in my opinion. Thank you, thank you, thank you!

First attempt to refinance did not work out for me as their closing costs were too high. I asked that if they found a plan that better suits me then they could call me back and we would try again. In roughly six months I received a call that they were going to be able to do a "streamline loan". My closing costs were incredibly low at a great rate as well! The whole process was done and closed within a month. Thanks for allowing me too save hundreds of dollars per month and thousands in the lifetime of our loan! Very happy!

I had an Outstanding experience. Your Automation was incredible and customer service was superb. There was no wasted time in processing. I would definitely refer others for your service. There is no comparison to my previous experience in obtaining a mortgage loan. By far you guys are the best.

Worked with them many times in the past, will never again. After 3 delays in closing because they said they needed more documentation (all at last minute) and had been told we were cleared to close, they changed the rules on closing day and wanted extra $20k down payment. Went to a different mortgage company and they only asked for documentation once and got it right and closed in half the time without delays. Rocket used to be good but it seems they have grown too fast and missed out on training properly for expansion. Live and learn.

It didn’t matter who we spoke with at RocketMortage/Quicken Loans, everyone was knowledgeable and friendly. We did not feel like we were just a number, our home loan was given personalized service. Our documents were always reviewed in a timely manner and any questions we had were also answered very quickly.

My husband and I had a wonderful experience with everyone involved in completing our refinance. The distribution of funds went smoothly and the correction of my name on our closing documents as well. We will recommend your company to our friends & family.

From the very beginning to the very end our experience with Rocket Mortgage was seamless. Everyone was very professional and more than willing to help during the entire process. Thank you for helping us achieve our home owner goals, we couldn’t have asked for a better experience. We will recommend you to all our friends.

The experience was good overall, from times to times the person we should talk to about something changed and we had to be redirect, but everyone was always helpful and fast on doing that or answering our questions. Thinking we were first time buyers we had a lot of questions.

Initially I was turned off by the high pressure sales pitch and the rush to get “locked in”. Once I did my research and looked at other companies, I decided to go with Quicken. The process and closing were extremely fast and easy.

The process was very easy and quick. David ** was extremely helpful. He was in constant communication with us during the entire process to include status and additional documentation needed. Your website made it easy to upload documentation and giving us a history of the process.

I am not happy with the way this all transpired. Now, I will have to battle to get the $1337.71 extra payment back because I made another payment in good will based on what I was told from Jamal ** to keep making payments. I will take a screwing in this whole deal. This closed on February 20th, and it is now getting disbursed today. I would like to know who I can dispute this process with. It is not right that you are doing me this way. Is it because I am female and you and your company think they can just do as you please and take advantage of a woman this way? It is wrong, and I feel very discriminated against that you would take advantage of me this way. Valerie **

Using Rocket Mortgage was so easy and fast. We know nothing about loans and points and stuff, but you all made it so painless. Anyone that asks now, we sing your praises. We had been talking about refinancing, but it wasn’t until we saw our tax record and saw that we paid more in interest than principal that we finally called. We have no regrets at all.

The whole team of Quicken Loans officers did an incredible job. Daniel was always professional and polite. There were times when I wasn't sure if everything was going to come together. Quicken Loans came through and closed escrow on time.

The refinance took a lot longer than I expected. I did have some unique pieces that caused some of the delays, but I feel like if an actual person communicated with me about what they needed I could help get things accomplished faster. They would be waiting for something like employment verification for a week and then I would reach out via email or message board and ask them what was going on and then 3 more days would pass and they would say they needed my work to call them to verify my employment, it would be done within hours, not days. This happened on more than 3 occasions.

This is my second loan with Quicken. The first one was a great experience which is why I chose Quicken this time. I was told it would take about 4-6 weeks to close, but instead it was months of runaround and nonsense work I had to do on my own because no one at Quicken could help. When I complained that my loan was taking too long I was assigned a solution consultant who did nothing but lie to me. Once I fixed that issue, again on my own, I finally closed after three months.

My refi went great from the beginning, Jordan ** was fantastic to deal with, friendly, ridiculously fast at getting back to you.. Every single person I spoke with, knew what customer service means.. Pleasure to do business with you. I'm like a walking commercial now for Quicken loans/Rocket mortgage.

When I called to refinance my home for a lower interest rate, Nathan helped me get the ball rolling. He is very knowledgeable and professional. He had the loan approved so quickly. Everyone was so helpful all through the process, all very professional. I am happy to say I've closed with all lower interest rate & a smaller mortgage payment.

First class service and very friendly staff! They made my first time home buying experience stress free and enjoyable. Random emails to check on me and make sure everything is going well is very nice. I look forward to doing business with Quicken Loans in the future.

The initial experience I had with Quicken Loans was fantastic. They were so helpful and always answered any questions or concerns almost immediately. Unfortunately, once I began the closing process, the service quality decreased immensely. I want to say that LaTiesha ** was absolutely amazing to work with, but the underwriting staff was not. During my closing process, which took place around the holidays, my personal account had been hacked and I was forced to change my account information. I immediately contacted LaTiesha and advised her of my situation and asked what I should do to avoid any mishaps in my closing. I was advised to obtain a signed letter from my bank explaining what had occurred in my account and the reason for the change. I had the letter uploaded to my account within the week of having spoken to LaTiesha.

Samantha, our banker, went above and beyond for us during the whole process. I felt like we developed a solid working relationship and was always quick to respond to any questions I had and reviewed my documents promptly. I highly recommend her.

Easiest, fastest, least painful of all the many and many years of refinancing. Tools worked flawless, team was responsive, I spent very little personal time to get this done. I Will use Rocket again and recommend to friends and family.

Very responsive and helpful throughout. Changed closing date multiple times with no issues. Handled everything with title company, closing. Communication at every step via phone email and text at all hours! Loved it. Would definitely recommend to anyone who doesn't want to wait on a bank to get to you!

Closing date was set for February 7th, but Notary was not sent documents. Closing rescheduled for following week, February 14th and closing went smoothly. Both mortgages were with Quicken Loans. Received several late payment notices due to the rescheduled closing date, needed to call to clear up the confusion. Internal company communication needs to be reviewed and improved so one department knows what the other is doing.

The process and service I received was second to none. Everyone was knowledgeable and friendly through the process and I appreciated that. I would definitely recommend Rocket Mortgage to anyone who is looking to refinance a home, condo, or townhome. Thank you!

I applied for a refi but decided I didn't want to continue the process. I receive a call from them and told them I wasn't interested anymore. Customer service rep kept texting, pushing me for information, even after I told them I wasn't interested. For this reason alone I will not do business with them and do not recommend them to anybody.

What you will save in convenience you will pay for with your mental health, trust me. When you don't need them they chase you down like the Feds and when you need their help they ghost you like that hot guy you met at the bar. When we started our refinance they called me every day, sometimes MULTIPLE times a day to ask me about the documents even though there was nothing new to discuss. Even when my lending agent was out for a funeral, her boss called me and I told him what I had told her the last 4 days..."I'm working on it". Once they had what they need to "lock me in"...crickets! They were so uninvolved after that point that on the day of our closing, our closing agent needed to reschedule. We figured that out 15 minutes AFTER our scheduled closing time when I called them to figure out why no one had shown up.

My experience since the beginning of my Refinance of my home was fast, easy, non stressful and gave me best options for me. Happy to have Quicken Loans because the people in company really care to make it as painless as possible.

The process was quick and timely. Erin was great! She walked me through the process and answered all my concerns after I told her what I needed. The updates on the website was instrumental in keeping me informed. All in all this was a great experience. I can breath again! Thank you Quicken Loan Team.

When I'm able to shave over 1% off my current interest rate without having to leave my house and without sacrificing time away from work, I consider that a major win. James was fantastic through the entire process, keeping me fully informed every step of the way. I never once worried that something was wrong, because James told me what to expect and when to expect it. I've been a Quicken Loans customer for 10+ years and I don't plan to change that anytime soon.

Highly recommend Quicken/Rocket. Process is seamless, easy to request a mortgage and refinance is easy peasy. We tell our friends and family to request our advisor all the time. Plus closing is date/time and location of our choice. Thank you!!!!

Every staff member we’ve contacted with questions throughout the process has been not just clear and concise but very polite and helpful, not to mention we closed at a lower APR than originally quoted. We would definitely recommend Rocket Mortgage to friends and family whom are ready to purchase a home, or refinance.

The entire process was incredibly fast and easy. I wouldn't hesitate using Rocket Mortgage again in the future. Everything is done online. Communication on the process was constant. I only had to make one phone call to clarify and issue and that was even handled quickly and easily.

The experience I had with Quicken Loans/Rocket Mortgage was phenomenal. I gave them all of my info and they did their job excellently. I am a Realtor of 37 years with a past of working with MANY lenders. The way Quicken and My associate AJ ** work is so client friendly. I have done 2 loans with them personally! It really matters! ** is his information!

Jason ** was great! The process was really fast.. The cost of the refinance was way too expensive. If I was going to do it again I would definitely shop around. Also I had ten different people call about the same information request. Rick

I had a great re-financing experience with Rocket Mortgage without risking a a penny of my own money. Not only that, the process was handled easily from my home computer. I even signed the closing documents at my home. They were able to reduce my interest rate by half - and my monthly payment went way down too. I'm impressed with the service and the nice, professional people that I dealt with. Thank you Rocket Mortgage.

Great smooth and quick process. No issues along the way. Loan was closed as expected. Every representative that I spoke to was helpful and helped keeps the process moving along. My mortgage rep was fantastic. Jordan was quick to answer emails and calls and assisted me with keeping peace of mind. Closing experience was great as well. Overall Great Experience!

Thanks very much for a smooth and well done process. My refi went down without a hitch thanks to your team of pros. It was a quick and easy process, and clearly the right thing for us at this time. Thanks again for the help.

Bill Barrette was extremely helpful, considerate and definitely hands on with answering all of my questions. I don’t think there is anyone that could’ve done a better job for us. We are happy to be back with Quicken Loans and Rocket Mortgage.

I closed on my refinance on February 5, I just received the check yesterday 2/23 after calling several times. I used to be a fan of Rocket Mortgage and would recommend everyone. I'm not a fan anymore. They sent me a tracking number and the envelope was never shipped.

It was a very quick and easy process working with Rocket Mortgage. I was dreading the closing process but they made it smooth and Not stressful. The rep answered my questions efficiently and made me feel at ease. The only issue was that by the time I finished with my lawyers review, some of the fees had gone up.

After much thought and reflection I finally decided to go ahead do a refinance. The process was mostly streamlined and Carter was an excellent loan officer. I guess the current market conditions pushed the process out farther than my past refis, but I am totally happy with the results. Considering the pandemic I had reservation about the closing and meeting with an agent in person, but it would up being a reasonably pleasant and a hybrid closing with most of the documents being signed digitally and only a few wet signatures in person. Overall a B+ experience since the process took 2 months.

Very good communication and fast response. My Closing was due on 02.04.21 but thanks to the hard working representative I've closed on My new home 02.01.21. Thanks to Nicholas **. He is the best???? I will highly recommend Quicken Loans to anyone looking for guidance, confident, and security when looking for a loan. They are the best.

You guys did a great job working with us on our refi. Sydnie was easy to work with and felt the process was easy. Just passing along praise where due. The only other feedback I have is that the process could have gone a little faster. Thanks for everything.

As first-time homebuyers, it was a pleasure working with Anthony. He was patient and knowledgeable throughout the process. He was responsive and answered our many questions during the process. We would highly recommend him to other first-time homebuyers. The overall experience with Rocket Mortgage was great.

My experience with refinancing my mortgage has been awful. The customer service I have received has been deplorable and the constant reminder of how great your customer service is, is an outright lie. Actually, I was lied to on three different occasions during this process once from my loan officer, David **, once from the closing team, and once from Julia **. You have recorded lines so you can review this complaint and see that what I am saying is accurate. As it stands now, I cannot be someone who refers others to Quicken mortgage. The only helpful person who was at all helpful was Anissa **.

I had another great experience with Rocket Mortgage from start to finish. The customer service was outstanding and everyone was very helpful. I would like to especially thank Cindy for her excellent assistance who made it a smooth transaction. Thank you for taking care this veteran.

I was nervous this would be a headache like my first mortgage loan through a different company, but it was so easy and convenient. The app made everything simple and in one place. I got updates through the app when anything changed and when I needed to do anything. Everyone I spoke with was always super helpful and kind. Even the title company to sign the last paperwork came to our house and was very sweet! Truly a great experience and will be keeping my business with them.

My experience with Quicken Loans was the easiest mortgage process I've been through. I like being able to easily provide documentation through the system. The Closing notary was also great. Next time I need a mortgage loan I'll be back.

My house was damaged in October 2018. At the time of that damage I was with another mortgage company. I have been fighting my insurance company to pay me back for all the repairs I paid for out of my pocket. I Finally got the last check for $50006.00. From my insurance company. I spoke to 2 of your loss claim representatives to explain that that check needs to come back to me as quickly as possible.

Quicken is very easy to work with. Our representative Andrew was top notch. He helped us all the way through our loan process. Gave us great advice and was very responsive. Without a good advisor/representative the loan process would be very difficult no matter who is doing your loan. Highly recommend Quicken.

My experience with Quicken has been terrific. Very easy process. Experienced no problem, quick and easy. Your representatives were all very helpful and it was easy to get hold of them. Never waited on hold for more than a couple of minutes.

I was misled and given incorrect information through the entire process. The process drag out over 4 months. Unacceptable. I was told that a 5000 forbearance amount from my old loan was rolled into my new loan. Upon going through the closing documents that was not true. It was tacked on to the end of the loan. This would have stopped the loan in its tracks had you been honest. I was told all expenses would be rolled into the loan, not true. At closing I had to pay 1600 out of pocket for taxes and insurance. Both of which had already been paid. It took me talking to 4 different people before even getting someone who could help me. Now that I did I am at the mercy of the incompetent county government I live on to return my money. I would not recommend Rocket mortgage to anyone. Very dishonest and getting in contact with people who know how to fix a problem is nearly impossible.

We have been Quicken customers for many years. The service was fantastic, as always. The process was quick and painless. Our loan actually closed far faster than we had anticipated. The rates were very favorable and we saved two hundred dollars on our payment.

Rocket was easy to work with. They were responsive, clear and available. The entire process went without any issues and there was always someone to talk to when I had questions. They returned phone calls and emails quickly and were specific with the answers to my questions. Would definitely use them again!

Still waiting for check for my escrow should be deposited into my checking account would be much easier. My agent Jason could not have been more accomodating. When writing checks to a third party such as American Express they should be paid directly.