RoadLoans.com Reviews

This is not truth, they approve you, when you go to the dealer there is another panorama. Very different compares when they originally approved, the numbers change, high down payments. It is ridiculous. It is a waste of time.

Never got to speak to a human first off. They will drive you nuts once you inquire and they got your phone number or email. And they will constantly let you know "We are specialists (not we specialize) in bad credit car loans." That my friends, is pure bs. My credit's not that bad. And you cannot email them or respond to their "Your'e s.O.L. After almost a fricken month of them ** around. Website, same day approval or something close to that. I would stay clear of them and drivetime. **. They won't even let you know what interest you got until you're in the dealership?? Wtf? Whack.

This company does not secure people's credit information. I got an alert to my credit report that someone used my social security # and applied for Road Loans and other credit cards. I was involved in the Equifax breach. I got a notification and immediately told them to remove my information. They refused and instead told me to file disputes. Honestly, if this is how they treat people do you honestly trust them to give you a loan?

I am a dealership and I purchased a car at the auction, the front of the title shows no lien, but when I sold the car to a customer and they tried to register it, the state rejected it saying there was a lien back in 2008 from RoadLoans, which is Santander. I called to get a lien release and they said I had to do it online and pay a fee! Why would I have to pay a fee just to get a lien release from a car that was paid off?

I went through a lending website to find a subprime auto loan because of challenged credit/student loans and was referred to Road Loans. I applied at the end of May and was approved, however they said I had to use a particular dealer "CarMax". I asked if I was approved for 30K why couldn't I use a dealer of my choice, they responded and removed CarMax from the loan voucher. I went to several dealers in which wanted me to apply through their financing as Road Loans requires the dealer to pay Road Loans a fee in which seems that none of them wanted to do.

I got this letter telling me I was denied an extension to a loan. Funny I never applied for a loan let alone an extension to a loan I don't have. I know my credit is bad so I know better than to add to a bad score by another credit check I just know will be denied anyway, hello!!! I never gave permission and I NEVER gave my Social Security numbers to anyone online for any reason. I have a nice Mustang I love so I don't see me searching for a car, I got one. I'm buying my home so I don't see me looking for another one. There is no reason at all a loan or extension for my (loan) should've even been checked so let's hope I find out an answer to this issue or the person who approved this check because I will be talking to my attorney on this matter tomorrow.

These people scammed me. FIRST off I bought a car in 2013. Called the dealer ahead of time and told them that I had been approved for a loan. When I got to the dealer they had already picked out a car for me. Didn't even let me pick out my own car. SECOND I got behind on my payments but always caught up. In 2016 after paying on my car for 3 years I lost my job where I had been for 20 years. From May of 2016-November 2016 I kept my car because I had filed bankruptcy. (Because my lawyer did file my case in a timely manner.) THIRD they picked up my car in November. They had it about a week. I had to pay over 1600 dollars to get it back. I am still paying on the car and they still have me owning them over $900 in towing fees.

RoadLoans is the worst company ever. Do not finance anything with them. They approved me for up to 17k, after days of back and forth with them and the dealer closest to me, dealer called them ready to take the deal. I insured the car I wanted and all. Got to financing to complete it and found out RoadLoans wanted dealer fee to be $2,500. Mind you a typical dealer fee is $600-800. No dealer will go for that large amount RoadLoans wanted, because they don’t profit at all.

After a woman used RoadLoans to buy my car they have yet to send money to me and it's been well over a month. They have the title to the car in their hands and have not kept me informed about the purchase of my car at all. If I don't hear from them this week. I will be filing a lawsuit against them.

Hey just wanted everyone to that I purchase a car through new RoadLoans with the help from Jenny ** and Iris **. They very nice to deal with. Walked me through it step by step. Stayed in contact with the whole way. I'm talking with a phone call to make sure I understood everything in the process. It was quick and simple and will being calling on them again in the future. They are very easy to deal with and always on the ball and again thank you Jenny and Iris for all your help.

I had been approached by a email that said "you're approved for auto loan" I clicked and followed the steps and sure enough I was approved for 16K with a downpayment of 1600.00 (this is where the crap started). In their contract the line verbatim states: we accept down payments in the form of cash, trade, positive equity, or Texas clean air certificate. I called the loan company and said "what is positive equity" and was told that it was being in a car for less than its worth... Next day I strike a deal with a dealer on a SUV and I got the positive equity of 1600 (plus) in working the deal.

Roadloans offers “approved auto loans” even with subprime credit, with either dealerships or private party sellers. Once approved for a private party loan, I was sent an email with instructions for negotiating the loan process and the requirements moving forward for buyer and seller. The lending amount and term are based on vehicle age and mileage, according to this guide. So you go shopping, select a vehicle, arrange a price with the private seller, and then the private party loan specialist tells you that they only lend up to 115% of CLEAN TRADE VALUE as estimated by NADA. And will only use NADA.

Applied and was approved with 3 terms options one of which was $250 down. Half my income from retirement, other half from being a nanny. Couldn't prove the nanny income to their satisfaction because I'm paid in cash and usually just put most of it on my credit card, don't deposit it, so no deposit trail. Okay. So then reapplied listing only my retirement and my daughter said she'd go in on it with me so I added her income and they amounted to the same annual income +/- about $100. RoadLoans came back with a $1,600 downpayment requirement!!! No, I don't think so. Same income, two people y'all can chase down if we don't pay, and you yank up the downpayment that much? No thanks. Called and got a "tough luck" remark.

My father applied for a loan and was approved in less than 30 seconds. He is a wheelchair bound disabled veteran and is in need of a new wheelchair accessible van. Problem is they only deal with "franchised" dealer and Carmax. None of which have wheelchair vehicles. Syri on chat told my dad they could make exceptions and to speak with customer care. As soon as the chat ended my phone rings. My dad does not talk due to his medical conditions. I explained this to the care rep and after trying to understand her with her strong accent she said he would need to use chat again. He did got Syri again... Maybe they are all named Syri... who knows. He explained the situation to her where the care rep told me the chat rep would help him find a dealer who met his needs. Syri told him he had to use their search tool. I took over the chat from there and explained that is NOT what customer care said. I think this company is a scam.

I'll try be short and concise. DON'T USE ROADLOANS. I was approved for a loan, paid $165.00 for a vehicle inspection then ran into a very stubborn loan officer who spoke out of both sides of her mouth. She made jump through hoops because I had one payment left on a chapter 13. I made those hurdles and my attorney got me everything she asked for including legal court papers to make this work as she (Sarah **) instructed. Sarah then said it wasn't worded correctly because they used the word approximate.

Here I am sitting on my sofa watching TV minding my own business. Phone vibrates saying I have a message. Open the message and it is from RoadLoans.com saying that I was denied a car loan from them. Really?! Number one I never applied with them. Number two I would like to know how they obtained my information and my social security number to run a credit check when I never gave them permission to do so. If I find out they obtained it illegally I will be calling an attorney.

I have bought over 80 cars in my life most of them being new. This was the most pleasant and most professional experience that I've ever had buying a car. The highly professional young lady that took care of us did it in a manner that made you want to stay not leave. It was such a short process and not a day long experience.

Great experience love our purchase. Amazing service. So quick and easy. Drove the one we worded. Was on time. Definitely worth the visit. If you have bad credit they will get you a spectacular deal that you might not even know you are available for. Just apply. See your approval, pick, drive it home.

RoadLoans application process was so simple and easy and most of all they work with those with poor credit. I didn't have to answer a million questions or have 20 different creditors pull my credit report. I simply input my personal info and income and waited a couple seconds for approval or denial. Luckily I was approved and took my paycheck stub, ID, and proof of insurance to the dealer and picked my car. Easy as 1 2 3.

Clarification on how to use the loan. Clarify with how authorized dealerships uses your loan application. Clarify on what vehicles can be purchased before loan can be used. Why different dealerships have different rules on what car can be purchased. I had to settle for a car from one place when another dealership had the one I really wanted that met all requirements except it was one year too old. But I could of got the same car at the dealership where I bought mine if it was available.

My lease was ending in 3 days and I requested for loan to finance my leased vehicle. In no time application was processed and all paperwork was taken care off by the team. It was a pleasure working with them.

I signed up for the online account and the process was very easy to complete. I went in to check on anything else that needed to be done, since I am at the beginning of the payments. I saw at the top of the screen several items that were outstanding. I click the "chat" and the gentleman helped me in a timely professional manner.

The easiest auto financing. Everything is straightforward. Had the paperwork in hand and was in and out of CarMax in a couple of hours. RoadLoans gives you the power no fighting with the dealer. A++ for ease and convenience no one does it better.

Good rates, quick response, exceptional customer service. Especially Amy **, she was the representative assigned to assist me. She went above and beyond in assisting me with processing my loan. She is an asset to your team and deserves to be acknowledged.

Simple process. Provided required documents to Carmax. Made my required down payment. Drove away in new car in less than two hours. Very low 500s credit score. Thank you RoadLoans for the chance to buy a reliable automobile. Dealer received their funds within two weeks and our first payment is due 37 days from date we drove away. RoadLoans stood by everything they offered. Nothing hidden.

Agents were very helpful and extremely patient with my questions and concerns. They also were informative and explained clearly each step along the way. They answered the phone promptly and in a courteous manner. You have a winner group. I will recommend your company to relatives and friends.

Good job, good personnel response and connection between consumer and RoadLoans very good. Always a voice available. Knowledgeable reps especially Beth. Helpful, courteous and should be acknowledged by you. Based on this interview Chrysler should however improve all around communications within and with RoadLoans to avoid repetition of and inquiries as to the potential buyer's status with all involved. Same page of music in other words.

RoadLoans is a cover for Santander Consumer USA. They have a negative rating on the Better Business Bureau site. I have been with Santander for 2.5 years without a late payment. Had an employment gap and requested a 2 month extension. I applied and never heard from them so I thought it was approved. I called them because their number appeared on my caller Id to find out it had been denied (no reason given) and I now had a late payment on my record. If I had been told it was denied I could have made the payment. I would file a complaint with the BBB but they are so far in the negative that I'm sure they wouldn't care about another BBB complaint.

This is the worst experience I have ever had in my life and I'm 75 years old so I have a lot of experience. Total nightmare dealing with this company, you don't want to deal with them. I bought the car, they transferred the title and never paid the DMV. I can't renew my plates and they don't care.

My husband got approved for 20,000 loan. He was excited and went down to Carmax and picked out the car he wanted. When it came time to sit down and do everything, he was told that he had to have proof of the current car on his loan as either paid off, or traded in. He called Roadloans and told them he was simply a co-signer on a car that isn't even in his possession. All they could tell him was "Sorry, you can't get another car until you turn that one in." My husband said that's like going to the store and buying me a sandwich, and then going back up to buy himself a sandwich, but not being allowed to get one because he already purchased one. Makes absolutely no sense. Stay away from this company.

I loved how fast and easy it was to get a great vehicle. Thanks so much. I got approved at other places for a higher rate and it wasn't the car I wanted. I'm very happy with my choice. It didn't take long for the car sales manager to help me find a vehicle.

So I applied for a RoadLoan twice, approved twice. The first one expired before I could get the letter from my Trustee in on my Chapter 13. No problem right? Problem 1) There is NOTHING in their wording that if you choose to go through a private seller (I did for a lower interest rate) that there would be a book value thrown into the calculation after they received the letter from my trustee. Problem 2) Had the seller send all of her information over to RoadLoans. Problem 3) Spent $168.00 out of my pocket for an inspection thinking I was going to get the vehicle I had found and communicated with them RoadLoans over the period of a month. Problem 4) The seller hung on to this vehicle for me thinking it was a done deal. Problem 5) My original loan was changed from an approval of $13000.00, 500.00 down at 17.4% interest to 13500.00, 17.4%, 3200.00 down (again after they received the approved letter from my Trustee).

This is a great company to finance with. You get your check. Go out to dealership of your choice. Pick out your car. Really simple. I would suggest this company to anyone. I'm very happy to be a RoadLoans customer. Thanks for letting me be one of your many loan customers.

Hassle-free. Worked with Carmax to get the loan I need for the car I wanted. Thanks again. I am on recommending road loans to anyone I know that is in the market for a car. Glad I found RoadLoans.com on the internet. A lifesaver.

The RoadLoans application was wrong. We had to come back down to the dealership two weeks after we got our car because RoadLoans entered something wrong on their side. I believe they mixed up the address where the name or phone number was supposed to be. Then, the paperwork still was not complete after that. They needed both of our pay stubs later that week. I sent mine as the co-signer and it was fine. He sent his as the buyer and there was still something wrong. It was until about 6 weeks after we originally bought the car that RoadLoans was able to complete the paperwork on their end. It was quite frustrating and took multiple trips to the dealership and multiple calls and emails to and from RoadLoans to get it all straightened out. I think the process could be much smoother by gathering all required information up front. It would save everyone time and money in the end.

Working with RoadLoans was at best frustrating. The CarMax dealer was supposed to be a specialist for RoadLoans. The problem is that with so many sister companies communicating with all parts of loan offices needs tremendous work. It took 4 frustrating weeks to get a car that should have taken a couple hours at most all because no one seemed to be on same page or one part of offices closed while the useless offices stayed open. There was no one in office late as dealers stay open but finance hangs up on you and goes home with questions and work still needing to be handled.

Roadloans is one of the best loan company that I have ever engage in. The process was quick and easy. Yes, I will definitely recommend RoadLoans not just to my friends, but to everyone who may be considering an auto loan.

I had a great experience obtaining my loan, My loan officer was extremely knowledgeable and helpful and got all required documents in time and kept me informed as we went through the process. I would gladly recommend them to all my friends and acquaintances.

Application process was fairly simple. Some confusion with finding a dealer to work with the financing. The amount of financing posed a challenge to the dealer as well. Other than that there were minimal concerns. I am still awaiting payment information on the contract.

Thank you RoadLoans for giving me a loan despite my credit score. I was without a vehicle for a long time because my last vehicle broke down and I could not pay to have a new engine put in. Thank you for giving me the opportunity to be able to get a very nice car, my life has completely changed for the better!! I have already recommended RoadLoans to my friends and will continue to do so!! I give RoadLoans two thumbs up and a huge smile every day! Thank you again RoadLoans for your amazing services!!!