RoadLoans.com Reviews

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About RoadLoans.com

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Whether you're buying a new car, or refinancing an existing auto loan, RoadLoans has the right deal for you. Our online approval process takes just a few minutes to complete, and gives you a loan decision in less than 30 seconds. We specialize in financing for those with less-than-perfect credit and we don't require a fee when filling our our online application. Visit us online today, and see the RoadLoans difference for yourself!

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RoadLoans.com Reviews

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    How do I know I can trust these reviews about RoadLoans.com?
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    Page 1 Reviews 0 - 20
    Billing

    Reviewed Aug. 14, 2021

    This is not truth, they approve you, when you go to the dealer there is another panorama. Very different compares when they originally approved, the numbers change, high down payments. It is ridiculous. It is a waste of time.

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    Customer ServicePrice

    Reviewed Nov. 23, 2019

    Never got to speak to a human first off. They will drive you nuts once you inquire and they got your phone number or email. And they will constantly let you know "We are specialists (not we specialize) in bad credit car loans." That my friends, is pure bs. My credit's not that bad. And you cannot email them or respond to their "Your'e s.O.L. After almost a fricken month of them ** around. Website, same day approval or something close to that. I would stay clear of them and drivetime. **. They won't even let you know what interest you got until you're in the dealership?? Wtf? Whack.

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      Staff

      Reviewed Sept. 13, 2019

      This company does not secure people's credit information. I got an alert to my credit report that someone used my social security # and applied for Road Loans and other credit cards. I was involved in the Equifax breach. I got a notification and immediately told them to remove my information. They refused and instead told me to file disputes. Honestly, if this is how they treat people do you honestly trust them to give you a loan?

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      Customer Service

      Reviewed July 29, 2019

      I am a dealership and I purchased a car at the auction, the front of the title shows no lien, but when I sold the car to a customer and they tried to register it, the state rejected it saying there was a lien back in 2008 from RoadLoans, which is Santander. I called to get a lien release and they said I had to do it online and pay a fee! Why would I have to pay a fee just to get a lien release from a car that was paid off?

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      Customer Service

      Reviewed July 15, 2019

      I went through a lending website to find a subprime auto loan because of challenged credit/student loans and was referred to Road Loans. I applied at the end of May and was approved, however they said I had to use a particular dealer "CarMax". I asked if I was approved for 30K why couldn't I use a dealer of my choice, they responded and removed CarMax from the loan voucher. I went to several dealers in which wanted me to apply through their financing as Road Loans requires the dealer to pay Road Loans a fee in which seems that none of them wanted to do.

      Since I was experiencing so many issues I went and visited CarMax. By this time I was near the end of the approval and Road Loans stated they could give me a 15 day extension only if I went to Car Max, if I wanted to continue with another franchise dealer I would have to reapply (granted my credit score has already been reduced from applying with Road Loans. I tried to re-apply through Road Loans and was denied, so I was left with using the 15 day extension for Car Max.

      Went to Car Max several times. Finally found a vehicle and presented my loan voucher and was told by Car Max that Road Loans needed to change the date on the voucher to reflect the 15 day extension. Road Loans said that they wouldn't change the expiration date to reflect the 15 day extension and that Car Max should honor it. I don't know why Road Loans wouldn't change the date as I would be paying them for the loan and not Car Max. Needless to say the back and forth went past the 15 days because neither one would resolve/confirm what the other was saying and Road Loans wouldn't provide another extension nor grant me a new loan. Terrible experience and a waste of my time and reduced credit score. I guess that is why they call it subprime lending. Lesson well learned. No vehicle and lower credit score.

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      Reviewed March 21, 2019

      I got this letter telling me I was denied an extension to a loan. Funny I never applied for a loan let alone an extension to a loan I don't have. I know my credit is bad so I know better than to add to a bad score by another credit check I just know will be denied anyway, hello!!! I never gave permission and I NEVER gave my Social Security numbers to anyone online for any reason. I have a nice Mustang I love so I don't see me searching for a car, I got one. I'm buying my home so I don't see me looking for another one. There is no reason at all a loan or extension for my (loan) should've even been checked so let's hope I find out an answer to this issue or the person who approved this check because I will be talking to my attorney on this matter tomorrow.

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      Sales & MarketingStaff

      Reviewed Dec. 20, 2018

      These people scammed me. FIRST off I bought a car in 2013. Called the dealer ahead of time and told them that I had been approved for a loan. When I got to the dealer they had already picked out a car for me. Didn't even let me pick out my own car. SECOND I got behind on my payments but always caught up. In 2016 after paying on my car for 3 years I lost my job where I had been for 20 years. From May of 2016-November 2016 I kept my car because I had filed bankruptcy. (Because my lawyer did file my case in a timely manner.) THIRD they picked up my car in November. They had it about a week. I had to pay over 1600 dollars to get it back. I am still paying on the car and they still have me owning them over $900 in towing fees.

      I have tried to refinance the car many times but because I owe towing fees they keep denying me. It's really sad that they prey on peoples whose credit is bad due to no fault of their own. I worked for 20 years for a company that decided to close and was punished for it. I have another job now. Been there almost two years and I need a SUV and can't get one because of ROADLOANS!!!

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      CoveragePrice

      Reviewed Aug. 27, 2018

      RoadLoans is the worst company ever. Do not finance anything with them. They approved me for up to 17k, after days of back and forth with them and the dealer closest to me, dealer called them ready to take the deal. I insured the car I wanted and all. Got to financing to complete it and found out RoadLoans wanted dealer fee to be $2,500. Mind you a typical dealer fee is $600-800. No dealer will go for that large amount RoadLoans wanted, because they don’t profit at all.

      The reason Carmax does it so easily is because they can sell you a lemon car, mark up the price and still profit. Most the Carmax cars have high miles and no kind of consumer warranty. Also for me, many of them were so far away (the Carmax locations). With no car would have taken 4-6 hours and who knows if I would have liked anything or had any troubles. I wound up getting approved through regular Santander Bank for a smaller amount RoadLoans but slightly better interest and was able to get a 2011 Nissan Maxima with 60k miles and mint condition with 3 month warranty and 2 year limited warranty thereafter.

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      Customer Service

      Reviewed July 7, 2018

      After a woman used RoadLoans to buy my car they have yet to send money to me and it's been well over a month. They have the title to the car in their hands and have not kept me informed about the purchase of my car at all. If I don't hear from them this week. I will be filing a lawsuit against them.

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      Punctuality & SpeedStaff

      Reviewed June 26, 2018

      Hey just wanted everyone to that I purchase a car through new RoadLoans with the help from Jenny ** and Iris **. They very nice to deal with. Walked me through it step by step. Stayed in contact with the whole way. I'm talking with a phone call to make sure I understood everything in the process. It was quick and simple and will being calling on them again in the future. They are very easy to deal with and always on the ball and again thank you Jenny and Iris for all your help.

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      Verified purchase
      Customer ServiceContract & TermsStaff

      Reviewed March 7, 2018

      I had been approached by a email that said "you're approved for auto loan" I clicked and followed the steps and sure enough I was approved for 16K with a downpayment of 1600.00 (this is where the crap started). In their contract the line verbatim states: we accept down payments in the form of cash, trade, positive equity, or Texas clean air certificate. I called the loan company and said "what is positive equity" and was told that it was being in a car for less than its worth... Next day I strike a deal with a dealer on a SUV and I got the positive equity of 1600 (plus) in working the deal.

      The dealer worked the deal. Presented it to the loan company for approval. They refused the positive equity and said pay cash... even the dealer management read the contract to mean as long as I had the positive equity they were good. (Side note they would finance a extended contract "warranty", plus tax title and license (all costing about 2500.00). When called the lady was rude, asked for a manager and was told "he's not going to do anything for you. (Very rude). They can't even honor their contract as written. The dealer had several people read the statement. It does not say anything about which vehicle positive equity must be in. I went ahead and had 1600.00 for a downpayment to move forward with the deal. Then they told the dealer that they would fund the deal MINUS 3k. I don't even know if that's legal to say you will fund a deal and then require a 3k kickback!

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      Sales & MarketingPrice

      Reviewed Jan. 31, 2018

      Roadloans offers “approved auto loans” even with subprime credit, with either dealerships or private party sellers. Once approved for a private party loan, I was sent an email with instructions for negotiating the loan process and the requirements moving forward for buyer and seller. The lending amount and term are based on vehicle age and mileage, according to this guide. So you go shopping, select a vehicle, arrange a price with the private seller, and then the private party loan specialist tells you that they only lend up to 115% of CLEAN TRADE VALUE as estimated by NADA. And will only use NADA.

      This information is not disclosed with approval or with initial loan officer communications. Or anywhere on their website that this is their practice. Very few sellers are going to accept “trade in” value for a private sale, or else they would just trade in the vehicle with low ball value to begin with. Roadloans is a scam and a waste of time. The “offer” they give applicants is inaccurate and they take advantage of both those seeking credit and those looking to sell their vehicle.

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      Customer ServiceContract & Terms

      Reviewed May 10, 2017

      Applied and was approved with 3 terms options one of which was $250 down. Half my income from retirement, other half from being a nanny. Couldn't prove the nanny income to their satisfaction because I'm paid in cash and usually just put most of it on my credit card, don't deposit it, so no deposit trail. Okay. So then reapplied listing only my retirement and my daughter said she'd go in on it with me so I added her income and they amounted to the same annual income +/- about $100. RoadLoans came back with a $1,600 downpayment requirement!!! No, I don't think so. Same income, two people y'all can chase down if we don't pay, and you yank up the downpayment that much? No thanks. Called and got a "tough luck" remark.

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      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed April 20, 2017

      My father applied for a loan and was approved in less than 30 seconds. He is a wheelchair bound disabled veteran and is in need of a new wheelchair accessible van. Problem is they only deal with "franchised" dealer and Carmax. None of which have wheelchair vehicles. Syri on chat told my dad they could make exceptions and to speak with customer care. As soon as the chat ended my phone rings. My dad does not talk due to his medical conditions. I explained this to the care rep and after trying to understand her with her strong accent she said he would need to use chat again. He did got Syri again... Maybe they are all named Syri... who knows. He explained the situation to her where the care rep told me the chat rep would help him find a dealer who met his needs. Syri told him he had to use their search tool. I took over the chat from there and explained that is NOT what customer care said. I think this company is a scam.

      As soon as this chat was done my phone rings again. It's them again. I went through everything again with the care rep and she said she understood and would escalate the issue to her supervisor. Now fast forward 2 hours. My phone rings again and it is a Roadloans rep. I have to TELL the story to her as well. She gets her supervisor... he comes on and I have to explain it again and he says... “So you want me to take your number off our call list.” What I wanted to say was... “I never asked you to do that so apparently you were not listening to me and apparently you don't understand English and apparently you are not in the US.” but instead I simply said... “If you cannot help my dad then yes...”

      I was mad by now with his nonchalant apology that I did say I was going to report them to the BBB and I felt they were a scam and now they ran my dad's credit... which no it’s not great. Have his social... apparently are not in the US. Probably the Philippines and he quickly piped back... "No we are in the Caribbean St Lucia." Even worse… he said corporate is out of Dallas TX. I do NOT recommend this company. They take advantage of the elderly and the disabled. They use a call center based out of one of the highest recorded identity theft areas and now they have my dad's info to do whatever they want. Lesson learned. BEWARE!

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      Verified purchase
      Customer ServiceStaff

      Reviewed Feb. 25, 2017

      I'll try be short and concise. DON'T USE ROADLOANS. I was approved for a loan, paid $165.00 for a vehicle inspection then ran into a very stubborn loan officer who spoke out of both sides of her mouth. She made jump through hoops because I had one payment left on a chapter 13. I made those hurdles and my attorney got me everything she asked for including legal court papers to make this work as she (Sarah **) instructed. Sarah then said it wasn't worded correctly because they used the word approximate.

      She did everything in her power to roadblock me from buying this car. I had the feeling she enjoyed her little power plays. Even after explaining to her to help out a retired vet trying to get back on his feet, she was heartless and unwilling to help. She also sent me their Open Chapter 13 Guidelines which I read and met! Hey Sarah **, I GOT A LOAN SOMEWHERE ELSE from a very nice professional loan officer. If RoadLoans will approve you don't bother, GO SOMEWHERE ELSE. They are a middle man for Santander Bank. Don't bother with Sarah ** or any of these people. You will be able to get a lower % rate and customer service w/o all the craziness and extra fees. Lemon Squad, etc, etc. Go to your local bank and talk to a real pro. You will be much happier.

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      Customer Service

      Reviewed Feb. 23, 2017

      Here I am sitting on my sofa watching TV minding my own business. Phone vibrates saying I have a message. Open the message and it is from RoadLoans.com saying that I was denied a car loan from them. Really?! Number one I never applied with them. Number two I would like to know how they obtained my information and my social security number to run a credit check when I never gave them permission to do so. If I find out they obtained it illegally I will be calling an attorney.

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      Verified purchase
      StaffProcess

      Reviewed Jan. 26, 2017

      I have bought over 80 cars in my life most of them being new. This was the most pleasant and most professional experience that I've ever had buying a car. The highly professional young lady that took care of us did it in a manner that made you want to stay not leave. It was such a short process and not a day long experience.

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      Verified purchase
      Punctuality & Speed

      Reviewed Jan. 26, 2017

      Great experience love our purchase. Amazing service. So quick and easy. Drove the one we worded. Was on time. Definitely worth the visit. If you have bad credit they will get you a spectacular deal that you might not even know you are available for. Just apply. See your approval, pick, drive it home.

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      Verified purchase
      Customer Service

      Reviewed Jan. 26, 2017

      RoadLoans application process was so simple and easy and most of all they work with those with poor credit. I didn't have to answer a million questions or have 20 different creditors pull my credit report. I simply input my personal info and income and waited a couple seconds for approval or denial. Luckily I was approved and took my paycheck stub, ID, and proof of insurance to the dealer and picked my car. Easy as 1 2 3.

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      Verified purchase

      Reviewed Jan. 26, 2017

      Clarification on how to use the loan. Clarify with how authorized dealerships uses your loan application. Clarify on what vehicles can be purchased before loan can be used. Why different dealerships have different rules on what car can be purchased. I had to settle for a car from one place when another dealership had the one I really wanted that met all requirements except it was one year too old. But I could of got the same car at the dealership where I bought mine if it was available.

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      RoadLoans.com author review by Emma Simon

      RoadLoans offers loans on new and used cars from dealers, as well as purchases from individuals. The company also offers cash-back refinancing options and specialize in providing great rates for customers with poor credit history. This online financing company works with online sales and offers pre-approved auto financing.

      • Low credit applicants: Applicants who have a hard time getting a loan from other lenders because of low credit scores can work with RoadLoans.com to get approved for a loan.

      • Easy payment options: Customers of RoadLoans can pay their loan repayments in a myriad of ways, including phone, mail, MoneyGram, Western Union and ACH, making it convenient for any customer.

      • Instant application: The company allows applicants to apply instantly online and get a loan decision by e-mail in less than 30 seconds.

      • Apps: They have a convenient app that offers users a complete resource center to manage their loans. Customers can easily log in from their mobile devices to check on the balance of their loans, make payments and contact support.

      • Fees: There are no application fees when you apply. When your application is approved, you download the loan documents and instructions online and return the required signed documents to RoadLoans. There is no obligation to activate the loan.

      • Competitive rates: They offer competitive rates and make it easier for borrowers to pay back their loans with low interest. The rates depend on a borrower's credit history and income level but it can be as low as 3 perfect.

      by Emma Simon ConsumerAffairs Research Team

      As a member of the ConsumerAffairs research team, Emma Simon is dedicated to creating accurate and valuable content that helps consumers make difficult decisions.

      RoadLoans.com Company Information

      Company Name:
      RoadLoans.com
      Company Type:
      Public
      Ticker Symbol:
      SC
      Year Founded:
      1997
      Address:
      P.O. Box 961245
      City:
      Fort Worth
      State/Province:
      TX
      Postal Code:
      76161
      Country:
      United States
      Website:
      www.roadloans.com