Regional Acceptance Reviews

I had bought a 2018 Dodge Journey using a loan from Regional Acceptance. The car was a complete loss after tornadoes and hail ran through the area I live in. Like anyone else, I reported this to my insurance company and Regional Acceptance. Well, the insurance company paid 5860 dollars and some change to Regional Acceptance and for some ungodly reason, they sent a letter of lien release to the insurance company, which was notarized, and signed and dated by an agent of Regional Acceptance and the notary.

Spoke to a woman this morning from Regional Acceptance and I have to say she was the RUDEST person I’ve ever came in contact with. I will NEVER have any kind of car loan with this company ever again. The way the woman spoke on the phone was unprofessional, full of attitude, and unacceptable.

App sucks, everything too so slow. They take a week before taking out money. Keep stacking late fees because THEY take money late. POS. Do not recommend. Super scammy. I am a college student and barely getting by as is.

You can't set up autopay. When I enter the info I get a green checkmark that says the info was sent. Yet it didn't take a payment when scheduled. So I called and tried setting it up. But they said they can't help me set it up over the phone... so I just missed my first payment and can have my car impounded.

I have been making payments for two years, the loan was $22000 and is now at $19000. A payment is made every 2 weeks, with an extra $10 in each payment. My monthly payment is $519. I am never late, they started calling my cell and my husband's cell harassing us that our November payment was 16 days late. They called my husband's work and left a message with the receptionist for him to call Latoya back. They sent an email to me that made it sound like there had been a breach of my personal information. I called and it was to ask me when my payment would be made. It has been sent directly from my bank!!

My car was totaled. They got my check 11 days ago. Took them the entire week to apply it to my loan. They were trying to get me to defer payments that shouldn’t have not even been charged. Car was totaled in October. They still assessed November’s bill and TRIED to get me to defer payments WHICH IS ILLEGAL when the car is in total loss status and they have received the funds. Illegal practices just to squeeze money out of you. NEVER AGAIN.

Since I've been with this company I have trouble getting into my account every single time I wait for verification from call or text and never get it. There are fees for absolutely no reason. Even on time payments the next time I go to pay random hundred dollars here and there? For what? What a scam. My payment was right on time last month (they charge 20 for even one day late) and I tried to call to pay early and it was randomly $100. I don't even know what for literally no communication. Will be leaving soon.

They are not trustworthy. You pay them earlier they put it down as late! When you pay the car off they submit it's a charge off! 100% Scammer vibes even as I go through my second dispute on a car my insurance paid off a year ago in full, and made an extra payment while it was being processed.

Run and run fast. Do Not do business with them at all. They repossessed my car with no type of warning or notice. They don't deserve the one star that I gave them. This company is a FRAUD in every single way.

This place is so unprofessional. My car was totaled a year ago. I owed money on my car, so the insurance and GAP paid off my car almost completely. I lost my job and my payments were $720.00 a month. I didn’t have a car no longer due to it being totaled. I talked with Regional about my situation to see what they can do until I get financially situated again. I only owed $2,500 was my balance.