Regional Acceptance Reviews

This car company is horrible. They schedule a payment without my consent. I have spoken to them quite a few times not take any payments out. I make all the payments myself on the app, Now I have been waiting for them to come and pick up the car for 2 weeks now. I HAVE PAID over $40.000 in interest alone come to find out I still owe $32,000 (COULD HAVE GOTTEN A BUGATTI for that price) and none of my payments have been going to the principal but all to the interest. This company should be shut down! COME PICK UP THIS CAR. I do not need the headache.

My payment is cheap BUT when I try to reach someone, no one answers. The number is titled "to speak to a representative" and it doesn't even give you an option to speak with anyone. I have sent messages asking questions and I never get a call or email back. STAY AWAY from this lender if you can. Useless having a lender who doesn't respond in any way.

I overpaid and the overpayment was not recognized, and I still owed money. I could not believe it!

They are a joke, my loan never seems to lower, I don't recommend them 😤

Everybody over there needs retraining or fired. They act as if the car note was loaned to you out their personal accounts. Customer services gets a big red F. Those ladies need a man in their life. Bitter asf and talk crazy to you. I have to hang up on they asses everyday. They call 10 times a day for a payment a day late. Simple loan you ask? A scam. I've had my car for 6 yrs and 24k. Shit still says 24 k owed.

Let me start with horrible customer service. Rudeness, hang ups, being put on hold till closing, because the customer is exhausted of having the same conversation over and over with no result. Username and password worked before, suddenly it doesn't recognize me, says call in. Every time I tried to call in to find out why I can't access my account, and update my information, the representative changed the wrong thing causing me more problems.

I was in a car accident in early March of this year. My car was a total loss. My insurance paid off the majority of the loan financed by RAC. Today, I get an email from RAC about their payment. I called them regarding the email. I ask about my GAP claim. I get put on hold for app 30 minutes before the rep came back on the line telling me the GAP claim is cancelled and blamed GAP. They would research what happened and get back with me. They didn’t. I called GAP and was told RAC cancelled my GAP claim 14 days after my car accident. I called RAC back and kept getting put on hold. GAP will reinstate my claim but I am highly pissed at RAC for canceling my GAP claim that will pay off their loan. I wouldn’t recommend these shady people to my worst enemy.

Worse company ever. I've had a loan for 10 years. Some reason for the last 4 years they say I owe 20 grand. But I've made every payment yet the balance has not changed. I'm so over this with them. Called a lawyer. We will see how that goes.

I’ve been a customer with Regional Acceptance since 2021, and I have nothing but positive remarks about their services.

I don't have the money in my bank account at the moment but I do have it on a credit card. But guess what? Regional Acceptance won't let you do a one time payment using a credit card 🤦‍♀️. But they sure will call and harass me for not paying them.