Regional Acceptance Reviews

I requested a payment extension because I lost my job on 10/31/2024. I am late on December which is why I requested a payment extension. I do have intention to pay my monthly payments especially with my husband’s help but I also need a break because I’m waiting for unemployment to kick in and also pay my other bills. My request was denied. I’ve also been told from other customers that their payment request gets denied as well. What’s the point of offering it if you won’t abide by it.

This company is one of the worst car companies to EVER deal with. Literally, like Pathlight property of auto loans. Please save yourself the trouble. They WILL NOT work with you. They WILL NOT show any patience or care in The process. You WILL get spam called 7 times a day if you are even a day late. I would NEVER EVER recommend these people. Ever. Go rent off Turo if this is your last option.

I would stay far away from this company! They aided my ex fiancé forge documents in order to keep a loan open in which I had no idea of. My ex has a warrant out for forgery and this company still has retracted the forged documents…

This company is the worst company that I was enlightened about on making a handicap vehicle purchase on a trade-in, my loan was written for 40,000. I’ve had the loan for two years and three months and my payout as of 4 December was $36,339.87 so roughly I have paid over $15,000 in interest and only not even $5000 towards my principal.. I’ve called this company numerous times their reception. People are nothing but rude and disgusting. I am taking action as I feel. I have been ripped off, these people need to be held accountable for the wrong they are doing, I will not recommend this company to any of humanity, and of course I’m being ** around about my lean that I paid off. Last time I checked, it was my car not theirs. They wanna act like they did me a favor like no you did not, racking interest rates and not telling people and taking advantage of over $20,000 a year in money is not right!!!

Honestly the worst finance experience I have ever had. This company is the worst finance company around. I'm embarrassed that I'm stuck with them. Don't make the same mistake I did. Stay away from Regional Acceptance as far as you can.

I was speaking to this gal name Carol. The call was going good at first but then got impatient with me the first 2 minutes of the call. You would think the call center representative would be respectful. NOPE! NEVER heard of a call center have people with attitudes this bad. Thought they’d get fired, but the owner doesn’t seem to care.

The representative, I reached this morning was very impatient, unlike the representative spoke with last Wednesday. I understand we all have things going on in our personal lives; but reciprocate with the same energy you are receiving. Smh.

This company doesn't even deserve a 1 star review... Roughly 8 years ago I purchased a car for 18k with a monthly payment of $373.11... I have paid $400 a month religiously the entire time I've had my car and sometimes I paid more than that! In the last 3 years, I've been fighting Chevy over manufacturer defects in my 2016 chevy equinox. My engine has blown twice now and no mechanic will touch it at this point and chevy won't do anything to take responsibility even though they were just sued for hundreds of millions of dollars for the exact issue I've always had with my car... I called to see what my payoff was considering that I've been making $400+ payments every month.

In 2015 I purchased a vehicle through Regional Acceptance at 445.00 per month. I have had 12 extensions due to financial issues which they were very understanding. It should've extended my contact for a little over a year. Well now it is 2024 and they claim I still owe them 12,000??!! The car isn't even worth that much! I will be contacting a lawyer as I believe this company is practicing illegally.

This company is a damn rip-off, they couldn't find our account at first and have been taking payments faithfully, if we ever get done with this damn company, never again and I wouldn't recommend them to anyone.. DON'T DO BUSINESS WITH THIS COMPANY... THEY NEED TO BE REPORTED....

I’ve never had an issue with company until now. I recently switched from a tribal tag to a state tag, paid the extra fees. The title was sent to Regional Acceptance and they “tell” me since my daughter isn’t on the lien that she’s NOT allowed to be on the title. My daughter was in the title JUST in case something happens to me. Then they tried to tell me it was a state law. IF it was, which is NOT the tag office or the DMV would have said something to me when I got a state tag!!!! NOW I HAVE TO PAY AN EXTRA $400-$500 ALL BECAUSE THIS finance won’t allow my daughter to be on the title!!!

I absolutely cannot say enough good things about this company. I have had a auto loan with them since 2019. And well life has had its ups and downs. They have not only worked with me on my loan but every single person I have ever spoken to from this company has been so compassionate and understanding that life just happens. I tell all my friends about them and tell them if you're looking for a finance company fight to work with them. You guys are the best. I really can't say enough good things about you!!! Thank you!!! Crystal S. 2016 Chevy Silverado.

I bought a 2016 Chevy Malibu over 4 years ago for 15 thousand. I still owe close to 12 thousand on at 460 a month. They should be sued for what they charge. I understand it's for people with bad credit but it's ridiculous. I can't even get rid of it because I still owe more than what the car is worth. I would give a zero if I could.

This is the WORSE company I have ever financed with. Every single time you call a different representative tells you something different. Everybody has an attitude and the stupidvisors are even worse. Someone demanded I refinance my loan of a car that was a total loss before GAP could pay off their balance. 6 months later I keep getting late fees because I refuse to pay $300/month for a car I no longer have. I’ve advised I can pay less but keep getting told I’ve modified in the past (which I was told I had no choice) so I can’t do it again. Every time you ask to speak to a manager they are seemingly so busy no one is ever available, I guess they are busy in meetings talking about his to rip people off because they sure aren’t busy helping customers. I highly recommend to never use this company.

I was financed through Regional Bank for a vehicle I purchased in 2022. Not even a year and 7 months later had to voluntarily surrender it due to the vehicle being a lemon. Regional was aware of issues with the car with daily updates, how much I was investing all the way up to how much my payments were and again didn’t care, they left me no choice but to voluntarily to surrender the car with their rude and irresponsible tactics.

I had my 2015 Chevrolet Cruze LT since Oct 2016. Been paying on this car for 8 years!!! On 3/17/24, I called them and voluntarily surrender my vehicle because I just couldn’t afford it anymore and my car was down. They told me that it would be too expensive to come get the vehicle. They did not want it. I was told to do a bill of sales on the vehicle but I could not get the title to the vehicle until I pay off. My debt is now a 14039.27. It was 12161.52 for the longest. Now I have a lien on the vehicle and received a letter stating that my debt will be handled as a collection matter. I have receipts and documentations. Now what should I do! It’s time to call a lawyer.

There really should be a class action lawsuit on them because they're ripping people off. I've been paying on my car for over 5 years and the amount never went down. The car was in an accident and totaled out, and they don't refinance...but expect me to pay the entire car note which I'm definitely not doing. I will send them $5/month if need be because at this point, it doesn't matter because I don't have the vehicle. This company is a joke and need to be shut down.

I willfully surrender the vehicle in March of 2024. They refused to come get the vehicle until I had to call several times and go through Management in April of 2024. I have paperwork that the vehicle was being auctioned and we would owe the difference as of April 30th 2024. It is now July 5th of 2024 and I'm being hit with late payments on my credit report. Took me a very long time to get customer service just to find out that the car has not gone to auction. They cannot tell me where the car is and even if I pay the money that they say I owe them from April to July I will not get the vehicle back. Just doesn't seem fair to me. Just doesn't seem fair. Please run run. They're unethical and unfair.

I wish I could do 0 stars. This is the worst car loan company ever!!! They are a total rip off. The app worked fine for a long time and now I paid a big portion of my loan last month to do a double payment knowing I would be out of work this month and I even double checked the app the day of my payment to make sure. It said I owed nothing, now I’m getting calls nonstop with them telling me I’m 10 days late. Called to talk to them and it was one of the worst customer service experiences. I believe they do it on purpose to get more money/fees out of people. Stay away! Not worth it. I was in a pinch to get the car now I have 3 months left on the loan and can’t wait to get rid of them and never use this car company again.

Great customer service & always helpful and understanding about postponing payments during hardships. I see a lot of bad reviews about the amount never changing or slightly changing after so many years & I went through the same thing. 3 years I had my 2019 Kia optima with a total of 23k & totaled it owing 17k left. It’s all interest and if your credit isn’t that great going to buy a car that’s one of the things I’m learning & you have to understand, interest will be a lot higher. Be happy they even gave you a chance. Customer service has always been great to me & very polite, I would go through them again!

RAC is the worse company to get involved with. Their office is full of lies and wrong doing to the fullest. Do yourself a favor and choose anyone but RAC. The VP is of Truist bank and will deny anything you apply.

The worst company ever! Fees, fees, horrible reports! Balance never goes down! Rip off! I’m not sure how this company is still in business!! A severe lawsuit should be in place for all the underhand issues that come in to place with this company.

Literally what even is this company. I’ve only been with them a couple months and am already having HUGE issues with them. I was charged twice within a month then charged on the first of the following month. On the RAC app (it sucks by the way barely ever works) it’s showing that I’ve only paid $1,011.16. On my USAA bank account a total of $1,977.04 has been pushed through. That is almost one THOUSAND dollars that they are not taking accountability for. When you try to call it sends you to an automated voice message. There is no option to speak to an agent. But they can blow up your phone whenever they want but when it’s your turn to do the same you can’t. The people who’ve called me and I’ve spoken to are also genuinely so rude. I absolutely despise this company and advise anyone who’s thinking of getting a loan through them to run.

If I could give this company -1000 stars I would. This is by far the worst company I have ever did business with. I did a volunteer surrender and instead of placing it as that. They placed it as a regular repossession. The phone call I had with Rio or whoever this guy may be was completely rude to me on the phone. He claimed I abandoned the car and refused to hear anything else claiming he will make the decision whether or not he wants to go pick it up. I hope this guy gets terminated the way he spoke to me over the phone. Please never do business with this place EVER!

I have had this car for almost 5 -6 years and the interest rate NEVER goes down and I am still owing more than it is worth and then to top all of that they are bringing down my credit score and the car is not even worth more than the amount. I was going to start making payments because to get it out of recovery but I am starting to think if it is even worth it since they have robbed me from all the money I paid on the loan and what I invested in the car.

I do not have the truck anymore yet they call me every morning and break my sleep! I did a volunteer surrender over two months ago because my payment was never going down. No one would trade or refinance and too many issues with the truck. They also keep dropping my credit score, I'm so pissed!

If I could give them less than a star, I would. THE WORST financial company in the world. Horrible people. If you are reading this, do not and I repeat DO NOT get any financing from them under no circumstances.

I’ve paid off my loan and they are reporting late payments! The interest they charge should be illegal and this company needs to be shut down!! They are horrendous and I will report them every chance I can.

I finance the car since 2018. Making payments. In Nov 2023 I was running behind. Had to make extension and pay some money 640. That time they wanted me to pay and I paid and get extended. The lady said payment till 9th. It will be only 348.67. Guess what? The minute I wanted to pay online, I could not pay. They make it for me impossible to pay online. I tried to call. No one to talk to. Even tried to pay by automated phone. It refuses my payment.. I have been calling several times. The call transfer me to automated payment. Whenever I put payments it says my card not accepted and I thought maybe something wrong with my card and guess wat.. it's not. They were doing this on purpose so they can increase the rates and charges..

Run from this company. Go through process of extension day. It’s ok and that was incorrect. Two months later finally speak to someone to ask why I am receiving phone calls and they say, "Oh you were denied and we don’t contact you by email to tell you acceptance or denial. We just keep making phone calls to you." Just run. Find someone else to get a car loan through. Quick to ask for your payment but can’t communicate anything else. Ridiculous.

I had my car repossessed without a notice of right to cure and attempting to contact them and set up an arrangement due to the financial hardship. Since it was repoed they sent me the notice to reinstate and the notice to redeem. I paid the redemption costs and they will not answer calls or release my vehicle.

If I could do zero stars I would. They are absolutely the worst company I have ever worked with in my life. I paid my car off a d they are holding my title and forcing me to pay fees before they will give it to me. I called numerous times throughout my loan paying more than my payment to ensure my car would be paid off and after the loan was paid they told me I owed another $3000 or I could make a deal with them if I had money to offer them. I am a single mom and since could have lost my job twice and they still and putting on more fees and interest. They also lock my account so I can't pay my payment online and it makes it later so they can charge more.. Do not deal with these people.

Got my car financed in June 2021, at 34k, and it's still 33k, barely drops, finance principle never drops, have a hard time killing the interest, which is the worse in the financial business! We need to all file a lawsuit against this company soon! I have not had anything happen to this car, but lose value while the financed amount stays still!

I thought I had figured things out with them about my automatic payments and they said it was good so I thought my payments were coming out and turns out they did not fix it and they repossessed my car yesterday well I called to see where I call to get it and they gave me a f***ing medical life alert number to call I called them back to tell them and get info and they told me to stop being rude and that they will help. Well I still haven’t been able to get in contact them. And still not understand why my automatic payments were not coming out and I have been paying on it for 2 almost 3 years now and I still owe 16k and I bought it for 20k and paying 464 a month for it.

I have been paying on my car for 7 years. Maturity date always change. Even when I didn't take a deferment. Representatives never give a straight answer. Feels like payment never ends. Simple interest loan there is a fee every day. I just realized today. I can't wait to finish paying loan. Worst experience with a financial company. I do not recommend to anyone.

Like everyone else in this country right now I am experiencing financial difficulty and have fallen behind. No matter how many times you talk to a representative and try to schedule a payment they still call and email nonstop. They called my office phone back to back one day after I had already talked to someone. Every representative I have talked to has been rude, they all encourage you to "borrow the money from someone" and then refuse to let me schedule a payment for my next payday because I'm behind. Then I get sent to the manager who calls and emails me repeatedly after speaking to several representatives.

One word to rate their customer handling experience, TRASH. The representatives are poorly trained and will tell you whatever to secure a payment. Spoke with a member of management after Receiving multiple stories about my balance and he was RUDE. Never again.

Purchased a 2019 Pathfinder from then in March 2020. Now due to the pandemic I have had several extensions. Fast forward to today. Unless there was an extension requested I have never been late or missed a payment. I have paid over 17,000 and my principal has barely decreased. When I call for printout no one has any information that can be given to me. If anyone had any info on how to deal with this please help.

I never write reviews, I'm usually the reader but I need to tell my story. Every review I'm reading sounds pretty much similar to my situation. Back in 2021 I decided to finance a 2019 Toyota Corolla, my credit was a mess but I was desperate and determined to drive something nice. I have been paying $500 every month for 2 years, the whole time noticing that the balance was barely dropping. Fast forward 2023 my car has just been totaled through no fault of my own and while I'm just looking back at all the paperwork and seeing the Blue Book value of the car, it's actually worth 12,000-13.000 which I've paid these last 2 years but I originally signed on for a 21,000 loan and after 2 years I still owe 18,000!!

I had purchased a vehicle through Regional Acceptance in 2019. They were charging me 680.00 a month for a 2016 Durango. I had made a payment in 2022 of 1500.00 to catch up my payments. I had told them to put the payment towards my principal balance. Within that next month they were calling me again telling me that I was behind. I told them, didn't I just pay you all 1500 to catch up my payments? She said, "Yes, but you're still behind." She said, "You have an interest loan and the amount you paid was towards your principal."