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About Red Rock Secured Reviews
Please Note: As of May 15, 2023 the SEC filed a complaint against Red Rock Secured. Red Rock Secured is a privately held company based in Southern California. The company’s mission is to protect their clients’ retirement through education, secure products and excellent customer service. The company is built on values and integrity. Red Rock Secured has been helping investors diversify their portfolios for more than 10 years. In the wake of the 2008 recession, Red Rock Secured was developed to reimagine secure retirement options for its family, friends and clients.
Gold and other precious metal IRAs are an investment and carry risk. Consumers should be alert to claims that customers can make a lot of money in these or any investment with little risk. As with any investment, you can lose money and past performance is not a guarantee of future performance results. Consumers should also obtain a clear understanding of the fees associated with any investment before agreeing to invest.
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Reviewed Jan. 6, 2023
Originally I was just checking out my options, but very quickly I decided that this was where I wanted my IRA funds invested. Loved that everyone was friendly and helpful without being pushy. I dreaded the changeover, but everyone made it a very pleasant experience!
Reviewed May 16, 2023
The coins that I got from red rock secured are exactly what you’d expect. They’re shined up and round. What really stands is their friendly, low pressure approach. We talked a few times while I read information and as a result I was able to make an informed decision on my own time. I really appreciated that. Very happy customer.
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Reviewed May 5, 2023
Everyone I talk to was very friendly and helpful. All my questions were answered and there was no high pressure sales tactics. When I made my purchase the transaction was handled as described and I was walked through every step. Whenever I have any questions they always respond and are very helpful.
Reviewed March 13, 2023
Great people to work with, easy to talk with. Always updated me about transaction. Easy to contact and ask questions about Silver and Gold. Help me out what had more value thru the years Silver or Gold. Glad they contacted me how the process worked.
Reviewed Feb. 7, 2023
My wife had been urging me to look into buying some precious metals. I wasn't much interested but finally decided to look into it and maybe buy a small amount as a gesture of support for her. Then I talked to Marc from Red Rock Secured. As a retired educator, I was overwhelmed with not only his knowledge but also his ability to explain the ins and outs of buying precious metals. Without using any pressure to buy, he was genuinely interested in making sure that I understood the subject matter. Ultimately, I gladly purchased more than I had originally planned. In addition, it was obvious that Red Rock follows strict protocol before you make a purchase so that there will be no surprises down the road.
Reviewed Jan. 20, 2023
Absolutely a great experience with that Company. Marc gives great advice and it doesn't feel like a Sales pitch. Just honest advice. And Ashley makes sure what you receive is exactly what you want. I have not dealt with knowledgeable and friendly associates like that in a long time. They tell you exactly when to expect delivery and follow up if you have any questions. A great Company to do Business.
Reviewed April 15, 2023
Red Rock has provided outstanding support in moving my funds from the TSP in order to purchase precious metals. The staff at Redrock were very knowledgeable in this area and the process went smoothly without any hiccups or any unforeseen roadblocks.
Updated review: Sept. 20, 2022
My original review was extremely poor for many reasons but the main reason was lack of information sharing. I was contacted and all issues were resolved. I spent time with the contact and mostly it was my misunderstanding of purchases and prices which led to some erroneous conceptions of this precious metal IRA purchase. He was very detailed and expansive about how metals are purchased and sold which was very new to me. I would work again with this company having a new perspective on the realities of this type of investment.
Original Review: July 30, 2022
I purchased what I thought was about $110,000 in gold and silver coins. The invoices shows the inventory of coins that were placed at the repository. The value of the coins on the invoice claimed a total of $109,705. After the coins arrived the value was approximately $30,000. At the current rate they are about the same value and gold and silver have not fluctuated such a ridiculous amount since they were purchased 2 years ago. The only explanation can be that Red Rock Secured took nearly $80,000 in fees. Their invoice, now that I really review it is false. This company is a total scam and has cost me a significant portion of my 401K. I have all the documentation of this transaction and will verify all the claims I have.
Good morning, David
My apologies for this misunderstanding. When purchasing precious metals, there is a difference between their melt value and retail value. I'm going to have one of our Senior Account Executives reach out to you and go over a portfolio review of your assets. I assure you that Red Rock did not take fees in the amount of $80,000. If there is anything more I can do to help, please definitely reach out: firstname.lastname@example.org or 213.523.2518. Again, sorry for the misunderstanding, but I look forward to settle your concerns.
Reviewed June 16, 2022
I recently purchased silver from Red Rock Secured and I enjoyed the transaction tremendously. Their personnel (sales and clerical staff) were top notch. I found them to be highly professional, thorough, kind and helpful in insuring my understanding of the transaction and demonstrable in making sure that understanding was achieved.
Thank you so much for such a kind review! Here at Red Rock, we want to make sure that every client is treated like family. I'm so happy to hear that we provided the service you deserve and appreciate the positive feedback!
Reviewed June 9, 2022
Very great experience with our first investment! Helpful, very knowledgeable staff and they walked us thru the whole whole purchase process! Kept us up to date on what to expect and when to expect it. We will use them again in the future!
Thank you for all of the positive feedback! So glad to hear that we provided you great service and were able to help you make an informed decision. We look forward to working with you in the future!
Reviewed May 25, 2022
We have been very satisfied with the services provided us by Red Rock Secured to date. Our contact person is very knowledgeable regarding both gold and silver, as well as the precious metals market in general. We have made two purchases so far and look forward to doing additional business with Red Rock Secured in the future. This broker makes it easy to both buy and store your precious metals while maintaining absolute discretion. We highly recommend Red Rock.
Red Rock Secured Company Information
- Company Name:
- Red Rock Secured
- Year Founded:
- 400 Continental Blvd., Ste. 200
- El Segundo
- Postal Code: