Prestige Financial Services Reviews

I started off well with Prestige Financial until I was going through some mental health issues and they kept harassing me and not being clear with payment arrangements. They repossessed my car! This is a company that doesn't care if are suffering from a mental health crisis!

If I could give a negative star I would. I voluntarily surrender the vehicle. Now they talking about suing me. FOR WHAT? You have your vehicle, I've never in my 55 years ever heard of a voluntarily repo gets you sued or garnished. The worst finance company in history.

Been paying on my car 74 months (72 month finance) and no one can tell me why my payoff quote is still $3100. I’ve never missed a payment, never had any payments moved to the end of the loan so this car should be paid for! I see a lot of folks are having issues with this company's fraudulent practices so I will be starting a class action lawsuit as the lead representative. I’m sure once it’s made public knowledge there will be several others that join. Stay tuned!!

This bank lied to me. When I was making a late payment they said they wouldn't report it to the credit bureau when I paid 3 days later. They lied and did. I have asked for a payoff amount several times. They never got back to me in a timely manner. They consistently call and text you in and or around your due date. We need a class action lawsuit on their misuse of power.

Got a car financed from this company. Paid on it for a year and my balance barely moved. They sent me a statement that don’t match my bank statement over time payment and something about reversal payments that I never received. They also have on there I made 2 payments in one month. That’s false. I made only one. I have all my confirmation numbers from each payment. I was late a few times but not when they said I was. But my bank states that I never received money back from this company.

Purchased a car from this company. They put a black box on my car so that they cut it off if payment has not been received at the proper time. They told me that since the car is paid off I will have to have the box removed myself. And they sent the info to do as such. Because they didn’t have access to send anyone out to do it. How is that when they have access to cut it off & on? It cost me over 500.00 to have this box removed. They gave me a bogus email address for me to send my invoices for my inconvenience. Don’t do business with this company.

Was sent an email by credit reporting rep and it was submitted in error by Equifax. Rep said it should be resolved soon. I have no other complaints about this company, they provided financing for me when nobody else would.

Please don’t ever use this company. A complete scam. The staff is rude and they tell you one thing and do another. Everything they say is a lie. They will be out of business soon for the fraudulent practices of this company.

This finance company is a scam. I went to pay my bill on my credit card. My payment was rejected so I called them to see why the representative informed me they stop taking that tender last September. Not only did I not receive a letter emailed bout thus now my credit is effective for this payment being missed. Terrible company. The Feds need to investigate this company.

The best thing anyone could do at this point is just pay a lil bit of the car note, and just be saving to buy a car cash. Then surrender the car and just work with a credit agency and fight to get it removed, show proof that they have been robbing you, and that they are lying about how much is owed. I kid you not. I have three different principal balances on one statement. No one can confirm how much is owed on the car. So in this they cannot confirm that the information on every statement is correct. I will dispute until they get tired because none of the information is correct on the statements. Not even my address is right.

It's mind-boggling that this company is even allowed to exist. I bought a 2019 CRV in 2019. By the time the vehicle is paid off I will have paid over $50,000. This was not even my loan but because my then fiance didn't have the credit they looked at me and said let's check your credit and I had better credit so we decided to put it in my name but he had the trade in so it then became both of ours. I was told that I was the main person on the loan and he was only the cosigner. I was lied to from the start of this loan. I was told that the loan payments are only $250. That was not true. My payments a month are $640.27 every month. I was told this after everything was signed sealed and finished.

THE WORST COMPANY EVER!!!! I Do not see how they are still in business. The customer service is horrible. They aren't people friendly. This company is for people who came out of bankruptcy but yet they are mean and nasty and don't know how to talk to you. My car didn't have its title when I first got it so my tags went bad and I couldn't even drive the car. I was told they were pushing my payment out but they actually just changed the due date on it. When requesting to actually change my due date they were aggressive with me as if I was the reason they changed it. HATE THE COMPANY. CAN'T WAIT TO LEAVE!!! Wish I knew a better way to report and have someone look into them.

We got a loan through this company for a car and although it was extremely high interest, we agreed to it. After paying for quite some time, I had major health issues and was 1200.00 behind, two car payments however, had a payment arrangement with them to completely catch up. At the grocery store a few days later they repossessed it. Then, they wouldn’t send me a bill for the balance after they got paid from the auction. Now 4 years later, they want to be paid interest on the balance of $4,000.00 for a total of over 17,000.00. I have an attorney so I’m not putting up with their ridiculousnesses but be warned. This company is the worst of the worst and shouldn’t be allowed to do business

Has anybody had an experience where they actually call your job to verify your employment or do they just accept paystub? I was just curious. In the past most lenders did paste those, but I was told that these people call your job which I don’t want my job knowing my business.

We had bought a car. Yes I fell behind. They had an alarm put on our vehicle when purchased. You know so they could control our life? Well my husband took over our bills. Well over a year of on time payments. Mind you we couldn’t figure out why car wouldn’t start. (For over a year) we called asking to turn alarm off to be told it wasn’t on. Only to FINALLY pay it off. We then received a letter stating we can have this thing removed now that it’s paid. Guess what?? My car started. Yes I have an attorney. The one employee I had to deal with was Heàther. Lucky I couldn’t see her personally. I’d go off on her. So disrespectful and rude. I can’t wait to hear this crap!

They are reporting to my credit late payments and the loan is still open because they haven’t sold my vehicle yet which is making it hard for me to purchase another car!! They are horrible. Don’t work with you. The people that answer the phone is ridiculous. They just served me some papers and I'm going to go loco.

How is this even legal? Interest is triple. No way this can be legal... How can 107.80 only go on principal and $492.20 on interest. This is loan sharking and illegal. It's triple the principal! I think I need to contact department of justice, the FTC, the attorney general and every other regulator I can find and get away from Prestige Financial for good.

I purchased a vehicle with Prestige as the financer. Due to a illness, I voluntarily repoed the car. I recently completed the payoff through my County Court in November 2022 and was informed that the payoff was complete. But to my surprise Prestige claims I still owe $155.00, after the fact. I have never been informed of this debt, no bill, call or email stating I owe this extra amount. When I spoke to Zack(my holder), I couldn't get a straight answer as to why I owe this amount, other than, 'It's interest". Why wasn't this included in the court garnishment or added on through the court. Prestige has no one for me to speak to besides Zack. They claim that their legal dept doesn't accept incoming call. I can't even get the correct attorney who handled the case in Ohio. I'm going to fight this to the end. Very sneaky and underhanded tactics by Prestige.

Purchased a car. They financed my loan. I fell behind. Cst hung up on my loan. I explained to them a date for payment thinking that it was an arrangement. They repossessed my car the day before I said I could pay then wanted me to pay all this extra money to get it back. I said they could keep the car. They were making it impossible to get the car back. Four months later they still haven’t sold my car. They are reporting to my credit late payments and the loan is still open because they haven’t sold my vehicle yet which is making it hard for me to purchase another car!! They are horrible. Don’t work with you. They have horrible attitudes and feel like they can talk to you any way!

Fresh out of Bankruptcy in December 2016 I left my local Ford dealership with a 2015 Ford Focus. The interest was high (16.75%) but who else would give me a car loan? Nobody. On 12/27/2022 I paid my loan off. A lot of life happened in those years. Lost jobs. Moved. Financial issues. You know what though? When I had a problem I called the customer service line and explained my predicament. Every single time they worked with me. EVERY single time. The rate reduction is real. You just have to meet the qualifications. One of them being on auto pay. I don't remember the other 2 things but they spell it out for you if you take 3 seconds to read it. My ending interest rate was 14.25%. I didn't meet the qualifications for a while.

Just like everyone else on here … I am stuck with a car that cannot be traded in or refinanced because after 5 YEARS ..I am being told I still owe almost 12K!!! I would just let them take it and be done with it…but I have learned that they will sue and STILL report your bad credit!! Even after they repossess the vehicle!!! Almost $500 a month for 5 years and it is still a nightmare!!!

We recently traded in a ford on a new dodge truck. On the 31st of Oct. the dealership sent out a check for the pay off in the fire to Prestige. I called them in the 6th. They told me they hadn’t received the check. I checked the tracking number and it said that I had been delivered overnight fedex. And it had been received. The dealership of the new truck has proof the check has been cashed. When I called last week to check on the status I was told the tracking number was not valid and I lied about tracking the package. I have a screen shot showing I tracked it. Now they are sending emails and text messages about payment. It’s been paid in full. Proof is the cashed check and the tracking. This is a bull crap company. We have informed them that it has been paid and if they keep it up we will get a lawyer.

I have a vehicle that was financed by them. I made on time payments every month for 5 years straight. COVID hit and I lost my job, no to mention the death of my son and experienced illness myself. I was very communicative about everything. Fast forward to now. I am 3 payments behind. I informed them that I will make a payment in the full amount of past due total on July 1st, which is date of my first check with new job, literally 7 days from now. They repossessed the vehicle today without any warning as I was heading out to work. I called and asked what can I do to get vehicle back? They had no answers. She didn't know where vehicle the vehicle was, name of the repo company... NOTHING! And said she would call me back in 20 minutes. That was hours ago.

April 2022 I notified PF that my account was not being reported to all 3 reporting agencies and the balances owed did not reflect the accurate balances. I was told it would be correct in 3 to 6 weeks. Faster forward a month my husband and I applied for financing to purchase a home. The bank informed us our car was reporting as repossessed then instructed us to get a verification of the repossession resolution letter and they would proceed with financing. I reached out to PF. They told me no one in the company could type a letter or verify that car was not in repossession, the the credit report department was notified.

Bought a car in Feb 2018. Been paying nearly 4 years. Still owe over $14 grand. They claim over $11 grand went to interest. Roughly $141 monthly towards principal. How is this legal? They won't tell me how long we are stuck in the contract. It seems we are on the short end of the stick. The employees are horrible at responding to emails. They refuse to explain why we still owe so much. I wish we wouldn't have signed with Prestige. I have said nothing false.

Prestige never post my payment on time. Offer a rate reduction. I never received it. Please stay 100 feet away. Prestige is not reporting my my own time payment to the credit bureau. Calling customers service dealing with a Employee name Brooke. She beyond rude. Try to have a return call from management. That never happens!!! Horrible financial company.

I purchased a car in early 2018 for a total loan of 23,000$. Due to the pandemic I fell behind. I called today to get my payoff and was told it was $17000 left so so in 3 years you mean to tell me I only paid $6000? Totally impossible. This is highway robbery. The BBB, Federal government need to get involved. I am definitely going to take legal action. Not only do they harass you they make it hard for those that are already in a bad situation.

Updated on 11/05/2021: I wrote a review of Prestige, on 2 websites. On both the reply I received is: Prestige Financial Services response, "Hi, Brandi. Thank you for reaching out to us with your feedback. A member of our staff, Kathryn, would like to speak with you and answer your concerns in this review. Please give her a call at ** or email experience@gopfs.com. Thank you." I contacted them from the BBB website, and they just responded to me with the same exact lame excuse as before. "It is Prestige policy not to report your good credit even after you reaffirmed your loan with us. We won't change our policy."

This loan was supposed to offer a rate reduction program, although no matter the qualifications they continuously stated the account did not qualify. They refused to change the due date and instead charged substantially crimpling interest. Fast forward five years, offered a payoff/settlement to get out of the loan and they are refusing to even return my calls. I am contacting the FTC for help. I suggest everyone else do the same or DO NOT DO BUSINESS with this company.

This company is the absolute worst to ever deal with. I lost my job my home due to Covid and have been financially struggling ever since Covid. This is the only company who has been destroying my credit score by constantly reporting even though I had my cousin to take over the payments so that the car can be paid and he’s doing the absolute best with being back to work only part time. Prestige caused me to be depressed and stressed out. I am now on antidepressants due to them calling harassing it. It’s been a total nightmare. This is the worst financial company to ever deal with. Do not deal with them. They are horrible.

I had fair credit and traded in a vehicle that was almost paid off. The dealership recommended Prestige. My fault, I should have done research. I get texts and calls daily, before my payment is even due every single month! Read that again, before I am even due! How can a company be allowed to harass you like this? I can't wait to get this loan paid off so it can be over.

I used this company to purchase a vehicle. Their interest rates are insane. $24k for a car worth $4-$5k. I definitely know better now. I began an interest free payment plan to pay off this debt. However, I got my balance down to under $4k and then the pandemic hit. I lost my job and have been unable to pay. These folks are suing me for almost $10k. I'm ready for my day in court. They have received well over the amount for this vehicle. I hope the judge really dismisses the entire case. These people are vultures that prey on people.

Prestige Financial will purposely create suffering in your life to satisfy their own need for vindication. After losing my job etc my car was repossessed. No big deal, things happen. I've paid everything and provided all documentation and still can't even find out where to get my belongings let alone the car that I've paid to get back. My kid can't even get his 2nd vaccination without his card and these guys do. Not. Care. 0/10 do not recommend.

In October 2021, I found a car after filing bankruptcy due to being in two bad car accidents back to back. The dealership assured me I had a great deal with a great company regarding a 2017 Nissan Rogue Sport AWD. I was financing just under $20,000. I'm a 100% disables service connected veteran who gets my VA benefits deposited once a month on the 1st. Over the six months I've had this car, I've had zero luck getting the due date changed yet I've made every payment within the grace period.

I bought my car 5 years ago, I still owe more than half because when it came due time to make my payment I would pay after the due date causing my interest to be higher. I did not understand at the time when I bought my car for 18k that after that amount comes in the added interest making it significantly higher. If I was to redo my experience I would make my payments prior to the due date so by now it would be paid off. Often if you needed to defer a payment they let you, they work with you any month you're behind which has always been helpful in that moment. I would just make sure you handle finances well and understand how the system works.

Me and my husband went to Lithia Spring Nissan to purchase at a 2019 Nissan Rogue. We purchase it on February 13th 2021. We left there everything was fine. Prestige Finance called two weeks later to complete the process. It has been over a month since I had the first conversation with Michelle. She told me I had to get another insurance company. I did that. Verify employment. I did that. Got a letter from employee I did that. Fax bank statement. After they still refuse to finance the car after 30-plus days. I will be going to every social media account. Every news media. I fill up the form the very first conversation she had formed that opinion about me.

I went to purchase a vehicle after a bankruptcy and Prestige was holding my car loan. After two years of paying over $400 per month I called asking for my payout, the Rep told me at that time that I was still paying on the interest and that I hadn’t paid anything toward the principal. And I even asked to be refinanced at a lower interest rate so that my car payments would be lower but was told that I couldn’t refinance. I then emptied the car and I told them to pick it up, the car was voluntarily repossessed but they have been still reporting it to my credit as if I still have it for just about the same amount as my original loan.

This auto financing company is the worst company with a very high interest rate. Very bad customer service. They like to sue people especially when they having hard times and they can't afford the vehicle anymore. You call them and you tell them you having difficulties they continue to keep harassing you. Calling you. Now they want to sue you for the remaining balance. Don't even realize people I have having trouble and struggling. I would never ever recommend this company to anyone. Watch out if the finance manager says the company name Prestige Financial. Run. Tell them you don't want that vehicle.

Prestige Financial Services are the greediest people I have ever dealt with. I filed bankruptcy in 2009 and never established credit. I needed a reliable car and was leery because of the interest rate. I really was stuck and here I am 4 years later in 2020 and I still owe half of what my loan was even worth. My total loan was supposed to be $24,000. $17,000 later I asked how much I owe, because I'm tired of the harassment every single month. They send me my payoff; I still owe $12,000. I believe $17,000 + $12,000 is $29,000 correct me if I'm wrong. I feel like I am being raped with interest and on top of that they don't offer refinance. I am stuck in this loan because I can't even trade it in. I owe too much and it's been four years. It was supposed to be a six-year loan, and Jessica said that I have another 36 months to go.

First off, just like everyone else, I fell into a financial issue where I filed for bankruptcy. My car I had engine went out so I was forced to find a company to approve an auto loan in my circumstances. This company approved me. I was leery because of the interest rate and the past issues I was having, but unfortunately I needed a car. So I signed the contract! The worst decision I ever made. This company harasses you before your car note is due. They will continue harassing you until the payment is made. They don’t care about any circumstances that may accuse. There is a whole pandemic going on and they do not give a damn.