Prestige Financial Services Reviews

Horrible company, communication via email very rude. Very high interest rates. Hate this company.

My husband died after 40+ years of marriage due to cancer which left me in an unexpected financial situation. My credit suffered and I had to buy another car, used. The only loan I could get was through Prestige Financial and felt fortunate even though I went from paying 1.9% with mine and my hubby's car to 14.49% with Prestige. After paying "on time" for 3 years on I called to see if I could refinance at a lower rate. I got a rude, smart mouth customer service representative saying "ma'am we are a FINANCE Company....go to your bank". I've known other people that got their cars refinanced with their finance company but I was told Prestige do not do that regardless of me paying EVERY payment on time for even before it was due. They DO NOT have any Customer Service Skills whatsoever to the point of RUDE!!!

Terrible Lien holder. They are very aggressive when it comes to trying to collect a late payment. They do not offer any assistance if you are unable to pay even though they leave SEVERAL messages via phone and email about contacting them about assistance to get back on track with your payments.

Very unprofessional. Constant harassment calls, texts and emails at all hours of the day and night. When I first got the loan they asked for references, so I listed my mother and sister. I missed one payment during COVID and they called both of them to ask why I wasn't paying my loan!

This is the most horrible finance company. They say they have options for you. Meanwhile I have the car back in September. This is February. They have nonstop harassed me every second every day. Each customer service manager was worse than the last one. They don't want to hear you're injured or struggling. They don't care if the car they sold you was garbage. They could care less and I would never recommend anyone to go through this financial company for any reason. They need to be shut down permanently.

If I could give it zero stars I would. I will never use this finance company again! And I highly recommend you don’t either. I bought a car through this finance company about a year ago. The car was involved in an accident and ended up being totaled. My insurance company paid off the car completely. It took Prestige Financial almost 3 months to figure out that my insurance had paid the car off. They kept hitting my credit report and claiming I had late payments even though the car was already paid off. Their customer service people are very rude and not helpful at all. Avoid this finance company at all cost!

Rating: 1/5 Stars. ​I am beyond disappointed with my experience with Prestige Financial. They market themselves as a solution for those in bankruptcy, but in my experience, they have only made my financial situation worse. ​The Bait and Switch: When I signed for my 2015 vehicle in 2023, the original paperwork indicated a total around $18,000. However, I am now looking at a total cost of over $30,000.

DO NOT USE THIS COMPANY. By far the worst finance company I have come across. If at all possible, use another company. Outrageous interest rate, awful customer service and overall, it is just not a good company to work with.

This company is very rude, unprofessional. They will harass you, mess with your mental health. I will never ever deal with company again. I recommend if you're purchasing a car let the dealership not to put you with Prestige

If I could give 0 stars I would, I hate this company beyond measure, unfortunately they were my only option due to having to file bankruptcy after my divorce. These people do not care about you, if you are even two days late on a payment they harass you to the point of calling everyone affiliated with you. Currently I am in a hardship and only one month past due, while I 100% agree it’s on me to take care of my payment they will not work with you and they are RUDE and unsympathetic about it. I cannot wait to NEVER have to deal with this company again, the absolute WORST!!!!

I have been paying my loan on time for multiple months now but I do not have access to monitoring my account online as in the past. The company is not picking up repeated calls for assistance. I do not think I should have to pay a company that is not fulfilling their end of the service contract. Tables turned, they would lawyer up and come after consumers. I am considering contacting the Ohio attorney General's Office.

I have been paying on my 27,000 dollar auto loan for 2 years now, I now owe 25,747.57, only 2,305.57 has gone to the principal, 16,578.23 has gone to interest, how is this legal, this is text book predatory lending. If I would have known, I would have never purchased this car.

I purchased a car from a dealership in Illinois and got financed through Prestige Financial. Three months after having the vehicle they were electrical problems. The car would just cut off while I was driving and cut back on then I take the car to the shop and they told me that my CVT transmission was bad on the vehicle. The car jerks, shakes and cuts off from time to time after being driven on the highway. It got so bad that I had to pay four grand to get the car fixed which put me behind on all my other bills and the car payment.

I’ve been trying for weeks to adjust my auto loan due date from the 18th to the 22nd to match my pay schedule. Despite multiple emails and calls, Prestige Financial failed to provide the clear breakdown I requested—showing how much interest would accrue, confirming no contract alterations, or even supplying a copy of my own signed agreement without regulatory prompting.

Refused to change due date by 3 days. EVERY MONTH they send messages asking me to tell them when next TWO payments will be made… I have had account for FOUR years and always make payments within 3 days of due date. Refuse to have managers call me! Would NEVER use them again or reco to anyone.

DO NOT USE THIS COMPANY TO FINANCE YOUR VEHICLE!! You can be paying on the car loan for a year or two, and the balance never goes down. I made the mistake and purchased the car online site unseen...will never do that again. Interest rates are through the roof and the payments are high!

———BUYER BEWARE———. I’ve made all of my payments on time expecting a payment reduction but if your payment falls on a weekend it will count as a late payment and you’ll no longer qualify for the reduction.

Had my car's transmission blow while I was out of state. I had to go work in Colorado while it sat at WALT MASSEY dealer in Andalusia, A. Trans costed 7k to replace. A few months working in Colorado and I get a repo bill stating that my vehicle was found in Birmingham, AL. UM WHAT? So the dealership sold it to somebody and worked with PRESTIGE FINANCE on covering the location of it from me until it was deemed "repossessed." I paid almost 3 times over for this car and now being sued for 150% its whole sale....The fact that they both got away with it is baffling to me. I just dont have anyone to help fight it and trust me, I have the evidence.

I was a co-borrower on a car loan. I did not know it got repoed until I received garnishment letter from an attorney. I reached out to Prestige and made payment arrangements with them. The account has been satisfied but yet my credit report still shows I still owe over $8k! How is that possible? I have reached out and requested a phone call but they just keep emailing me. They keep saying credit report is accurate. How when I have proof it was paid! Very unprofessional! I even had to reach out to the attorney to let them know it was paid because Prestige didn’t report it to them!

I’ve had a loan of 18,000 dollars since Oct of 2022. I put $2000 down and have paid $457 dollars monthly for 27 months. Only $2200 dollars of my principal balance has been paid off. Everything goes to interest. They will begin emailing and calling you 5 days before your payment is due. Customer service is of no help. I will be hopefully refinancing elsewhere by next month. Even if this is your only option DON’T DO IT!!