Prestige Financial Services

My experience with Prestige has been nothing except AMAZING. My Account Manager is Whitney and she went above and beyond customer service. It is very important payments are made on time and if that happens there should never be a problem. Things do come up and they understand, but don't make it a norm or you will have issues.

They're a company for someone trying to rebuild their credit. So I guess a loan is better than no loan. Interest rates are high, but decrease over time. The company is meant for someone to refinance at a better time.

I got a car loan through them in 2013, and it was a six year term. Of course the interest rate was astronomical because my credit was in the crapper. Never once did I ever have a problem with them. There were so many times that I would call them and change the date of my automatic withdrawal and they always did it without an issue. Not once did I ever have anyone be rude to me. Over the course of my loan, I qualified for interest rate drops. It wasn't a lot--like a quarter of a percent, but every bit helped. My loan was supposed to end in July of this year, but thanks to those rate drops it actually meant that I paid my car off in February of this year. I'm really shocked at some of these reviews because that was not my experience at all.

I was approved for a car loan with Prestige in December of 2018. They were really good with initial communication, were courteous of the fact that I worked full time and had limited availability to converse throughout the day, and they processed my documentation quickly. I was in the process of rebuilding my credit when I purchased my vehicle so I knew that my interest rates would be high. I've now made 4 payments of $280.00 towards my loan, and only $400.00 has been applied to the principal, but I also realize that most initial payments go towards interest and not the principal balance. I haven't experienced any harassing phone calls, text messages, or emails, and have seen exponential growth in my credit score since opening my account with them.

My expericence with Prestige has been simply a blessing! After a bankruptcy this company took a chance on me and financed my new/used car. In the beginning, I did get many text messages, phone calls and emails about my upcoming montly payment. All I did was call and spoke to a representative to ask for less "reminders." She explained that this was done because others like all of the reminders, but definitely would stop all of the reminders to me... and they did stop. Every time I would call with any question the representative was knowledgeable and nice.

Account Management "professionals" are not to be trusted at their word. They lied to me concerning an extension and my account never recovered. What's worse, when I called to voluntarily surrender the vehicle, they even lied to me about that. Months later, I still have possession of the car. Awful!

This company is absolutely unprofessional. They talk down to you as if we are beneath them. They constantly harass you and treat you less than a human being. Even when you are current on your payments they still send condescending emails and text and this company needs to be shut down. Melinda is my account manager and she have no ounce of customer service in her body. If there is anyone that is filing a class action lawsuit please let me know. They need to pay for the way they treat their customers and get shut down.

I cannot begin to give this company a rating. They are very rude and disrespectful. They harass you every day up until your payment is made. I lost my job and was still managing to make payments and some payments were not reported. I have had my vehicle for 2 years and only $600 has gone towards my $17k principal. I am currently looking into contacting an attorney. Something has to be done about this company.

I think everyone should find the big whigs on LinkedIn and let them know their representatives are rude are practicing illegally. The trainer Lindsey ** should be emailed on her LinkedIn every day from all the unhappy customers that pay her salary and let her know how it feels. People fall a few days behind sometimes. I was 21 days late and had been in contact with them and they are threatening me to lay right now! Even though I already have a scheduled payment for next week. They text me all day and don’t listen to a word I say. When I got angry and told them to check their records that I already had an arrangement with another person that text me they respond and call me rude and unprofessional. What kind of customer service is that! These people must really hate their lives that they think it’s ok to talk to people the way they do? I wonder if they had to have 800 credit scores to get their jobs? I doubt it.

My fiancé financed a car through them in 2015 after his bankruptcy. They started texting and calling him days before the payment was even due. For the past few years we have had some financial hardships and fell behind on payments. These people are the worst people I have ever dealt with and I am not even on the loan!! They email and harass me about the payments daily. The use scare tactics and threaten us literally everyday. I have worked in collections for years and know what they are doing is illegal. Just recently one of the best reps emailed me saying the Volkswagen is past due so what are we going to do about the payment on the GMC?! The Volkswagen is mine and not his. It is my loan thru a completely different company.