Prestige Financial Services

We recently traded in a ford on a new dodge truck. On the 31st of Oct. the dealership sent out a check for the pay off in the fire to Prestige. I called them in the 6th. They told me they hadn’t received the check. I checked the tracking number and it said that I had been delivered overnight fedex. And it had been received. The dealership of the new truck has proof the check has been cashed. When I called last week to check on the status I was told the tracking number was not valid and I lied about tracking the package. I have a screen shot showing I tracked it. Now they are sending emails and text messages about payment. It’s been paid in full. Proof is the cashed check and the tracking. This is a bull crap company. We have informed them that it has been paid and if they keep it up we will get a lawyer.

I have a vehicle that was financed by them. I made on time payments every month for 5 years straight. COVID hit and I lost my job, no to mention the death of my son and experienced illness myself. I was very communicative about everything. Fast forward to now. I am 3 payments behind. I informed them that I will make a payment in the full amount of past due total on July 1st, which is date of my first check with new job, literally 7 days from now. They repossessed the vehicle today without any warning as I was heading out to work. I called and asked what can I do to get vehicle back? They had no answers. She didn't know where vehicle the vehicle was, name of the repo company... NOTHING! And said she would call me back in 20 minutes. That was hours ago.

April 2022 I notified PF that my account was not being reported to all 3 reporting agencies and the balances owed did not reflect the accurate balances. I was told it would be correct in 3 to 6 weeks. Faster forward a month my husband and I applied for financing to purchase a home. The bank informed us our car was reporting as repossessed then instructed us to get a verification of the repossession resolution letter and they would proceed with financing. I reached out to PF. They told me no one in the company could type a letter or verify that car was not in repossession, the the credit report department was notified.

Bought a car in Feb 2018. Been paying nearly 4 years. Still owe over $14 grand. They claim over $11 grand went to interest. Roughly $141 monthly towards principal. How is this legal? They won't tell me how long we are stuck in the contract. It seems we are on the short end of the stick. The employees are horrible at responding to emails. They refuse to explain why we still owe so much. I wish we wouldn't have signed with Prestige. I have said nothing false.

Prestige never post my payment on time. Offer a rate reduction. I never received it. Please stay 100 feet away. Prestige is not reporting my my own time payment to the credit bureau. Calling customers service dealing with a Employee name Brooke. She beyond rude. Try to have a return call from management. That never happens!!! Horrible financial company.

I purchased a car in early 2018 for a total loan of 23,000$. Due to the pandemic I fell behind. I called today to get my payoff and was told it was $17000 left so so in 3 years you mean to tell me I only paid $6000? Totally impossible. This is highway robbery. The BBB, Federal government need to get involved. I am definitely going to take legal action. Not only do they harass you they make it hard for those that are already in a bad situation.

Updated on 11/05/2021: I wrote a review of Prestige, on 2 websites. On both the reply I received is: Prestige Financial Services response, "Hi, Brandi. Thank you for reaching out to us with your feedback. A member of our staff, Kathryn, would like to speak with you and answer your concerns in this review. Please give her a call at ** or email experience@gopfs.com. Thank you." I contacted them from the BBB website, and they just responded to me with the same exact lame excuse as before. "It is Prestige policy not to report your good credit even after you reaffirmed your loan with us. We won't change our policy."

This loan was supposed to offer a rate reduction program, although no matter the qualifications they continuously stated the account did not qualify. They refused to change the due date and instead charged substantially crimpling interest. Fast forward five years, offered a payoff/settlement to get out of the loan and they are refusing to even return my calls. I am contacting the FTC for help. I suggest everyone else do the same or DO NOT DO BUSINESS with this company.

This company is the absolute worst to ever deal with. I lost my job my home due to Covid and have been financially struggling ever since Covid. This is the only company who has been destroying my credit score by constantly reporting even though I had my cousin to take over the payments so that the car can be paid and he’s doing the absolute best with being back to work only part time. Prestige caused me to be depressed and stressed out. I am now on antidepressants due to them calling harassing it. It’s been a total nightmare. This is the worst financial company to ever deal with. Do not deal with them. They are horrible.

I had fair credit and traded in a vehicle that was almost paid off. The dealership recommended Prestige. My fault, I should have done research. I get texts and calls daily, before my payment is even due every single month! Read that again, before I am even due! How can a company be allowed to harass you like this? I can't wait to get this loan paid off so it can be over.