Prestige Financial Services

Giving this finance company one star is being generous. The loan officers, more specifically, the senior loan officer, is the rudest, most condescending person I have ever dealt with. Please note I am not the only one who feels this way. A quick online search will pull up 200+ negative reviews. I even came across an article to start a class action lawsuit against this company for their harsh treatment of customers. I have contacted the car dealership that used this company to finance my vehicle and after they reviewed the company they will no longer be using them. Please investigate this company more before deciding to use them for your financial needs.

If I could give this company NEGATIVE stars I would. These people have been rude and obnoxious except for a few. Needless to say, a couple bad apples definitely ruined the entire bunch! I made arrangements for my vehicle because I fell behind in my payments. This company agreed to the arrangements, took my updated information and STILL repossessed my car. When I called no information as far as recovery was given. Luis could not tell me what the amount was or any information in regards to contacting their legal counsel. All I was given was the number to pick up my “personal” belongings. I will be contacting a lawyer against this corrupted company.

When I signed the dotted line to walk out of the dealer with my car my due date stated the 28th of every month. Mind you I had been through a horrific experience. Messy separation cost me 56k in 2 months, super crapped my credit score hence leaving me little options. I had to go with whoever could get me financed. Well, lesson learned. I'm so close to giving them the car back and letting my credit tank. I have raised my score over 100 pts in 10 months with hard work and dedication to regaining my life.

I purchased a car in which this company was suppose to finance me. I was told that they were going to call me to welcome me and to verify my information. So I shook hands with my salesperson, got in my new car and went home. Well Prestige never contacted me. I got an email from the car dealership saying that my loan approval was going to expire if I didnt contact them (now mind you I already had the car and thought things were settled). When I called them, I sat on the phone for 40 minutes before I got a representative.

Their website says, "Customer service from people that care", and that is an absolute joke. I had scheduled to make a payment this past Friday. I had gotten hurt at work and got stuck in the doctor's office and could not get to the bank to make the payment. Instead of asking me how I am or saying, "I'm sorry you got hurt," all they were concerned about was the payment. I sent them a picture of the note from the doctor to verify that I was not able to get the payment made and I got an email back saying, "We don't care about the now. We care about the payment. We want it now." I have never dealt with the company like this before in my entire life. They are loan sharks.

I had a car loan with them for 2 years and paid faithfully every month. I traded car off and dealer contacted them for payoff. Dealer paid car off and I find my score dropped by 50 freaking points because Prestige hit me for a missed payment. Stay away from this finance company!!! I was building my credit up and doing great... Up by 135 points then bammm my perfect score buildup drops by 50 overnight.

Bought a 2014 car for $18,000. After warranty, Gap insurance etc... $21,000. 6 year term, amount paid over life of loan $30,000. After 2 years and 3 months, car was totaled. With the payments that were made, automatically debited from my account for most part, insurance and GAP payments, they received more than $29,000 in just over 2 years. They are sending me text messages and emails almost daily telling me I still owe more than $3,000. I called GAP insurance as to why they didn't pay full balance due and they said it was because Prestige listed unclaimed interest as part of amount due and they don't pay that.

I have been with Prestige Financial since June of 2016. We bought a 2014 Kia Forte from a dealership and the price was 15250. Our monthly payment is 334 a month and 19.99% interest. We are in a current bankruptcy so we knew we would have high interest. We have never been late on our payment, we have an online account that we can set our preferences for contact. We get 1 text monthly reminding us 5 days before our due date. Whenever we have a question customer service has always been friendly and helpful. We have made 22 monthly payments and owe 10982 remaining. To those who say your car was 15000 and still owe 14000 3 yrs later did you buy a warranty? Gap insurance? Etc? That caused your amount financed to be higher than the price of the car.

I purchased a 2003 Mustang around 2006, it was a lemon???? I took it to dealership several times to see what they could do to help me. Well, they wanted to put me in a different car with higher payments!! I said, "No thank you." Dealt with the car for a year and finally said screw it... I had gotten laid off from my job and was tired of trying to keep my payments up with my unemployment. I told them to pick the car up, that was in 2008. Here it is 2018 and they are garnishing me $400.00 a month. That’s more than the car payment I have for my 2015 Nissan Versa that I bought in 2015.

I have had a horrible experience with Prestige and I need to contact an attorney. I have contacted one and without even looking at my information, they told me Prestige can charge whatever they want until the car is paid for. They have had the car for months and it's been resold to someone else. Not only are they charging me for the car, but they are adding fees every day. If someone can help me with how to proceed or what to do, please contact me at **. May God bless all of us that have had to deal with such a deceiving company.

When trying to get a payment extension for a family emergency, I was assured that I could get one the following month. I have had difficulty speaking with my account manager, Amber. I’ve left a voicemail, been told that she was on the line with someone else, been told she was not in—all sorts of excuses. I’d say, if you’re looking for a finance company, these people’s organization is flimsy. Keep looking.

I had nothing but problems. After 4 months with them my bank Navy Federal called Prestige to get final payoff. Navy Federal informed them they were paying loan off. That was November. Tonight I went to go to work and they had locked my car thru GPS. They want about $100 more than what the quoted payoff was. I will pay off in the morning or online tonight if they have that. But will be checking into a lawyer though.

After my BK 7 was done I needed a car. Needed one badly so I went to Phillips Chevy in Bradley Illinois. I'm a bodyman of 25 yrs so I know the Chevy Cruze well. Prestige picked me up and I'm grateful for that. Made my first 2 payments on time. Prior to that I'm getting phone call, text after text, email after email, saying my payment is due. No **. Not dumb. So the last few payments have been late but always paid at the end of the month only 2 weeks past my due date so here come the phone calls and texts and emails being threatened all the time by different people in that ** company.

I've had my car since Oct 2013. I have always made my payments on time with a few exceptions. The account manager I had, was amazing. He was nice and understanding and because of him I kept my account in good standings. Never been behind a month on my payments. Well a couple of months ago my account manager disappeared and since I have had 2 different account manager. Both no longer work at the company.

This company is the worst to go through for an auto loan. Over 2 years I have made my parents and out of an 18,000 is have only paid 1166.00 in principal!! When I questioned this they informed me I wasn't making payments on time!!! I have statements proving otherwise. But because I split my monthly payment into 2 payments I'm charged a huge late fee and charged extra interest. I would've been better off going through a buy here pay here lot. Do not go through this company!!

I don't even know where to begin with this rude and despicable company called Prestige Financial Services. The worst company I've had to deal with where you're harassed anytime and anywhere. These fools have recently (Oct 2017) started HARASSING and THREATENING me at my place of employment!! They've been calling my work phone number EVERYDAY back to back. I can't even hold a conversation with my boss or our business stakeholders without seeing an (801)844-0457 number or its different number variations that they've been calling me from. I've been making payments on time but sometimes the payment takes a while to clear my bank so they immediately begin to call. This is HORRIBLE because I feel like my balance is getting lower. It's a nightmare and I just want out! I've filed a complaint with the Consumer Financial Protection Bureau because I can't deal with them anymore. They need to put this place out of business!!

They allow a desperate person who is already finance a vehicle then they charged me an arm and a leg for a used car I bought in 2015 with already 48,000 miles. I still owe $20,000 on this Nissan Altima. Same price I originally paid because every time I'm late they charge me almost half of the car. Note they are a rip off. Indeed should be against the law...

I had the worst experience dealing with Prestige Financial. One of their managers was so rude it was ridiculous. I refused to deal with her because of her terrible and unprofessional attitude. My car ended up getting repossessed and now I have a garnishment order. I am planning to make arrangements with them to see what happens from there. I wish I never got an auto loan with these people. It was the worst mistake ever. I recommend others to RUN not walk away from dealing with this company.

I don't get the bad reviews. If you call them they will work with you. You just have to call before your payment is due. I've made one late payment and have never been harassed. I put $1,000 down with bad credit, they paid off my car with transmission issues and still gave me a decent car. I bought a 2013 Nissan Sentra off of the Nissan dealership. My payment is fair, my interest rate goes down every month, and they have been nothing but amazing to me. I've had my car for 10 months now. I am really thankful to them for giving me the loan for my first nice car. It took over a month for the loan to close, and they never once told me to take the car back or deny me my loan.

Ever since we have had vehicle it's been a very awful experience. Car note is due every 24th of the month, before the note is due I am getting emails stating my car note is due the next day (that is ok). Next day when the car note is due, I am receiving calls as well as emails, and texts (ok). The third day after car note is due (they are calling my references).

I've been with this company for 3 years and my balance on my car is still 12,000. For a 2009 Malibu. This company is the worse ever. They have very bad customer service skills even collections skills. I don't understand how this company is still open. I've been yelled at on the phone many times. I wasn't even late at all. I called in before my payment was due and explained my pay period would make me 3 days late. A guy who stated he was the VP at me and made it clear he was VP and that it sad that I cant make my payment on time and this the reason my APR is where it is.

Hello friends. My name is Bob **. My email is **. I have the same issues with Prestige. After paying 30 payments with them I still owe more than I should and my credit reports are wrong too. This is after three years. My TransUnion has nothing. With that being said I sent a letter to the Utah state attorney general. I also sent a letter to the state attorney general here in Indiana. I made complaints to the Federal Trade Commission. With being said if you want to make a Big difference start calling the Federal Trade Commission. Yes you can make a complaint over the phone and Prestige has to respond with in so many days then you'll have a case number. Have your spouse to do the same. Remember. The Federal Trade Commission was started for consumers like you and me and if we do nothing Prestige keeps on going. Again class action by us.

I had a car financed through Prestige Financial in Dec 2015. I'm in the process of refinancing with capital one. When you get a payoff quote it has an expiration date well mine as changed 3 times before the initial date was up. The payoff changed 72 dollars in 3 weeks. It actually changed twice in one week. I was given a quote on July 31 to expire Aug 16. On Aug 3 I checked again since I'm waiting for the refinancing check to process the amount had went up again and date changed to Aug 18. I've emailed twice trying to find out why this is happening no response. I had also called about another issue prior suppose to get a call back no response. I've never had an issue since I've never been close to being late but they will rip you off at payoff time.

These reviews are cracking me up. To the person who said she has never been contacted by them she is lying through her teeth or she is actually Prestige trying to boost their already sad ** reviews. I was bought by them because I have new credit. No collections no bankruptcy. I wish I had never agreed to this loan. From the very first month they start emailing 2 days before the payments is even due. Dealership told me I would have a 10 day grace period. NOT!!! I get paid every other Friday so they may not always get paid on the 17th.

I had a loan I just finished paying off with Prestige Financial. I had a horrible credit score because of a bankruptcy and nobody else would finance me. My interest rate was 20 percent but what could I expect. My credit score was like 550. They would call and text me the day before my payment or each day after it was due if I was late. I think that's what a lot of the complaints on these reviews are calling them harassing phone calls. People you most likely have had a bankruptcy or repossessions and you borrowed a significant amount of money from them. What do you expect lol.

I cannot wait till a class action lawsuit is filed. I'm all in. They need to be stopped. I have paid on my car for 3.5 years and still owe 13000.00. This is insane. I have paid as of today 15000.00 for a car that is worth 6000.00. OMG. This is a crime. I cannot trade it in... so they can have it back. I'm done with the harassment and beating me up over 2 and three day late payments. IT'S Ridiculous. Done.

I purchased a vehicle in Aug of 2015 before my bankruptcy was even discharged. I knew I would have a high interest rate. I actually figured it would be 20% because of bad credit. After a few hours at a dealership it came to be 19.49% which I anticipated. I did have a slight issue in the beginning, it took them forever to set my account up. I only got my info about one week before my due date. But nevertheless I got it. I do get reminder text. I can say I have never received a phone call but I have always gotten a reminder text before my due date and on it. Which I am okay with because I approved that. I see a lot of people have had bad customer service. I personally have not, and I do not get bombarded with calls either. I have been late before and I was told I had a 10 day grace period which is weird, maybe they just meant they wouldn't report it. I have always had a good experience.

I have been a good loyal customer for three years. I am in the process of refinancing my vehicle. I am having problem with them during the process. They have been trying to give me legal counsel and even saying that I don't know what I am doing. They also tried to act as a counselor and trying to bully me.

Today I walked into my house from a job interview. To receive a phone call from someone name Greg who I guess is the manager to make me feel uncomfortable and not want to be a customer of them any longer. I got a car back in October of 2016 and was financed by Prestige. These last past month I lost my job due to me being ill with sickle cell disease however the account manager Andrew has been honestly working with me and I can't lie about that however, some of their reps have been calling me being very rude making feel very uncomfortable and not needed to the point where I feel like I'll give the car back just so I won't have to deal with them anymore.

I was going through bankruptcy in Dec 2016. Bought a 2015 Kia, everyone at Prestige has been very friendly, and my experience with them have been good with the exception of them updating my insurance. They keep sending me a notification that my insurance is 140 days expired when my declaration was sent to them 3 times. That's the only real big issue. I called to tell them that I started a new job and my payment would be about 10 days late and I'd be more than willing to pay the late fee. They were fine with it, we made sure everyone was all on the same page! They are also very aware of my anxiety issues, do what they can to help me solve any issue I have. I've been able to watch the loan amount go down on my statements. Overall it's a good company, but like any other financial service they just want to make sure they are going to get their payment each month.