Prestige Financial Services Reviews

I could write a novel but will keep it short as I can. Son and I cosigned together for a vehicle in February of 2024, him being the main account holder, me the cosigner. Within days of purchase, it started having issues (I am sure the car lot knew this because they are just as scummy as Prestige is). Well, it survived and was drivable after a costly repair in March at a local shop who said it needed a lot of work and was about to fail catastrophically. Well, in May of the year of purchase, it did. Completely undrivable. Towed it to a DIFFERENT shop because the car lot said not to drop it off there (how convenient) and directed us to tow it to that shop. We could not afford major repairs plus the payments, so we voluntarily surrendered, both by phone and a letter by mail.

This is the worst finance company. I had a loan with them. Paid on time. When my husband became suddenly disabled, they did nothing but nonstop harass me. I lost the care because I was not bringing in the income by myself. They had no help. They filed for a judgement, and I will probably get my wages garnished. I could have settled this with a little help on their end as a good paying customer previously.

Horrible company, communication via email very rude. Very high interest rates. Hate this company.

My husband died after 40+ years of marriage due to cancer which left me in an unexpected financial situation. My credit suffered and I had to buy another car, used. The only loan I could get was through Prestige Financial and felt fortunate even though I went from paying 1.9% with mine and my hubby's car to 14.49% with Prestige. After paying "on time" for 3 years on I called to see if I could refinance at a lower rate. I got a rude, smart mouth customer service representative saying "ma'am we are a FINANCE Company....go to your bank". I've known other people that got their cars refinanced with their finance company but I was told Prestige do not do that regardless of me paying EVERY payment on time for even before it was due. They DO NOT have any Customer Service Skills whatsoever to the point of RUDE!!!

Terrible Lien holder. They are very aggressive when it comes to trying to collect a late payment. They do not offer any assistance if you are unable to pay even though they leave SEVERAL messages via phone and email about contacting them about assistance to get back on track with your payments.

Very unprofessional. Constant harassment calls, texts and emails at all hours of the day and night. When I first got the loan they asked for references, so I listed my mother and sister. I missed one payment during COVID and they called both of them to ask why I wasn't paying my loan!

This is the most horrible finance company. They say they have options for you. Meanwhile I have the car back in September. This is February. They have nonstop harassed me every second every day. Each customer service manager was worse than the last one. They don't want to hear you're injured or struggling. They don't care if the car they sold you was garbage. They could care less and I would never recommend anyone to go through this financial company for any reason. They need to be shut down permanently.

If I could give it zero stars I would. I will never use this finance company again! And I highly recommend you don’t either. I bought a car through this finance company about a year ago. The car was involved in an accident and ended up being totaled. My insurance company paid off the car completely. It took Prestige Financial almost 3 months to figure out that my insurance had paid the car off. They kept hitting my credit report and claiming I had late payments even though the car was already paid off. Their customer service people are very rude and not helpful at all. Avoid this finance company at all cost!

Rating: 1/5 Stars. ​I am beyond disappointed with my experience with Prestige Financial. They market themselves as a solution for those in bankruptcy, but in my experience, they have only made my financial situation worse. ​The Bait and Switch: When I signed for my 2015 vehicle in 2023, the original paperwork indicated a total around $18,000. However, I am now looking at a total cost of over $30,000.

DO NOT USE THIS COMPANY. By far the worst finance company I have come across. If at all possible, use another company. Outrageous interest rate, awful customer service and overall, it is just not a good company to work with.

This company is very rude, unprofessional. They will harass you, mess with your mental health. I will never ever deal with company again. I recommend if you're purchasing a car let the dealership not to put you with Prestige

If I could give 0 stars I would, I hate this company beyond measure, unfortunately they were my only option due to having to file bankruptcy after my divorce. These people do not care about you, if you are even two days late on a payment they harass you to the point of calling everyone affiliated with you. Currently I am in a hardship and only one month past due, while I 100% agree it’s on me to take care of my payment they will not work with you and they are RUDE and unsympathetic about it. I cannot wait to NEVER have to deal with this company again, the absolute WORST!!!!

I have been paying my loan on time for multiple months now but I do not have access to monitoring my account online as in the past. The company is not picking up repeated calls for assistance. I do not think I should have to pay a company that is not fulfilling their end of the service contract. Tables turned, they would lawyer up and come after consumers. I am considering contacting the Ohio attorney General's Office.

I have been paying on my 27,000 dollar auto loan for 2 years now, I now owe 25,747.57, only 2,305.57 has gone to the principal, 16,578.23 has gone to interest, how is this legal, this is text book predatory lending. If I would have known, I would have never purchased this car.

I purchased a car from a dealership in Illinois and got financed through Prestige Financial. Three months after having the vehicle they were electrical problems. The car would just cut off while I was driving and cut back on then I take the car to the shop and they told me that my CVT transmission was bad on the vehicle. The car jerks, shakes and cuts off from time to time after being driven on the highway. It got so bad that I had to pay four grand to get the car fixed which put me behind on all my other bills and the car payment.

I’ve been trying for weeks to adjust my auto loan due date from the 18th to the 22nd to match my pay schedule. Despite multiple emails and calls, Prestige Financial failed to provide the clear breakdown I requested—showing how much interest would accrue, confirming no contract alterations, or even supplying a copy of my own signed agreement without regulatory prompting.

Refused to change due date by 3 days. EVERY MONTH they send messages asking me to tell them when next TWO payments will be made… I have had account for FOUR years and always make payments within 3 days of due date. Refuse to have managers call me! Would NEVER use them again or reco to anyone.

DO NOT USE THIS COMPANY TO FINANCE YOUR VEHICLE!! You can be paying on the car loan for a year or two, and the balance never goes down. I made the mistake and purchased the car online site unseen...will never do that again. Interest rates are through the roof and the payments are high!

———BUYER BEWARE———. I’ve made all of my payments on time expecting a payment reduction but if your payment falls on a weekend it will count as a late payment and you’ll no longer qualify for the reduction.

Had my car's transmission blow while I was out of state. I had to go work in Colorado while it sat at WALT MASSEY dealer in Andalusia, A. Trans costed 7k to replace. A few months working in Colorado and I get a repo bill stating that my vehicle was found in Birmingham, AL. UM WHAT? So the dealership sold it to somebody and worked with PRESTIGE FINANCE on covering the location of it from me until it was deemed "repossessed." I paid almost 3 times over for this car and now being sued for 150% its whole sale....The fact that they both got away with it is baffling to me. I just dont have anyone to help fight it and trust me, I have the evidence.

I was a co-borrower on a car loan. I did not know it got repoed until I received garnishment letter from an attorney. I reached out to Prestige and made payment arrangements with them. The account has been satisfied but yet my credit report still shows I still owe over $8k! How is that possible? I have reached out and requested a phone call but they just keep emailing me. They keep saying credit report is accurate. How when I have proof it was paid! Very unprofessional! I even had to reach out to the attorney to let them know it was paid because Prestige didn’t report it to them!

I’ve had a loan of 18,000 dollars since Oct of 2022. I put $2000 down and have paid $457 dollars monthly for 27 months. Only $2200 dollars of my principal balance has been paid off. Everything goes to interest. They will begin emailing and calling you 5 days before your payment is due. Customer service is of no help. I will be hopefully refinancing elsewhere by next month. Even if this is your only option DON’T DO IT!!

Fell on hard times, my husband and I who worked was placed in a position to take in 4 children for a family member. I had to change jobs to accommodate the needs of these 4 children BY LAW to keep them out of foster care... Shortly after I myself get pregnant, still lady my $650 a month car payment. Eventually reached out to Prestige to see what my options were "they could let me go one month without payment" that would be added to the end of the contract and that was it. I surrendered my vehicle to Prestige and was 100% honest... I could not longer afford the payments as I had issues with pregnancy SO after that conversation they BLEW MY PHONE UP. Calls and texts day and night about my payments to the point EVEN the drivers who were sent to get the car "couldn't find it". I sent them the address and literal pictures of the car in the driveway.

I've had this company for over a year. They are the worst company I have ever financed through. They call, text, and email you literally the day your payments due. Even though you make your payments every month. They basically harass you. I chose to refinance my vehicle due to them harassing me every month about my payments. They give me a payoff quote for January 31st. My bank sends them a check on January 21st. They don't get it in the mail on time. They tell me it's not their problem that the mail didn't arrive on time. It's my problem. Then say I owe them money for the check not being the amount due to arriving late.

I traded my car in for a newer car. Went through this company. They harass me everyday, email, text, call they don’t care. They text me before the payment due telling me my payment due. It’s annoying. I owe too much. Need to get out of this deal. Never again.

Predatory lending company. They tend to stalk and harass you BEFORE your payment is due. I only had my new car for 3 weeks and they were basically calling everyday after purchase to "go over the details." I repeated and verified everything on my application and repeating the car make model, etc., salary information, employer....I asked why all of the duplication and she replied they just want to make sure all accurate.

Prestige do not care. They will call and harass you even if you communicate with them. You have to explain yourself over and over. They do not document any calls that you made and always can not help turn you over to another person then they can not help. Please take my advice. Do not use them. The worse company eve. Will not change my due date. They are the worse. I regret even dealing with them. They do not refinance either.

They harass you before the payment is even due, they don’t care that you're having financial issues due to health, they say “It’s feasible for you to make the payment by now” like they know your finances and life. And Nita is EXTREMELY ignorant.

They are predators. I was desperate and didn't do my research and I have regretted it. Ask yourself why are they so willing to help people with bad credit? I can assure you it's not because of their generous heart. They are the car loan version of a payday loan place. If they are your only option for a car loan, please take the bus. You will be glad you did.

I had to file Chp 13 in 2019 after my Mom passed way to cover expenses including surrendering my beloved Mustang back to Ford. Fast forward to 2020. I needed a car because I was relocating to another state. Welcome Prestige. I bought a 2020 Camaro at 17%. Note: I didn’t want this car but it was the only manual on the lot. I was desperate so I took the car. Payment was well over $600. Note: before this I was a loyal Ford customer for 25 yrs!!!! Never had an interest rate over 8%…. Anywho, I had to refile my case in my new state and it got ugly. 4 yrs later they are saying I owe 38k on this vehicle that is worth 17k. SO… I decided to take money out of my retirement and pay cash for a car. I will be surrendering this vehicle at the end of the month. The joy of not having a payment AND buying the car that I always wanted is a great feeling. This will be the very first time in my life that I will not have a car payment.

I have had this car for over a year and the price has not changed at all. It has not budged but yet they call you 24/7. They have overcharged me 16k for a 2015 and the 400 monthly car note. Carlot is no longer in business. I will never deal with them again. See if I can get the state police involved.

I needed a car after surrendering the vehicle I had in a Chapter 7 bankruptcy and I went to Larry H Miller Volkswagen in Avondale Arizona and they did the bait and switch on the vehicle that I wanted but I had surrendered my vehicle at the dealership and they put me into a new vehicle with Prestige Financial. In the past 3 years on a $30,000 contract I paid $15,000 and I still owe $28,000. I've only paid off $3,000 on the loan out of the $15,000 I've given them and now they're saying my car is only worth $12,500 if I voluntarily surrender the vehicle so it's best that I keep the vehicle and just Friday get out from underneath it but dealing with this company at 13.5% is a horrible horrible choice I made and I thought they were helping me out not throwing me under the bus.

NEVER agree to use them. I like most that desperately needed a car was financed by them. When I saw the price of 21,000 on my contract, I thought that included financing. It did not. Of the $500 monthly car note I pay, only $136 goes to the principal! You live and learn. This company and others prey on your desperate situation.

I can say when I needed a vehicle prestige came through, however, it came with a price. I felt like I sold my soul to the devil. I should have never agreed to a 500 hundred plus dollars car payment, now that I'm having hardship and still making weekly payments it's still an issue. And it's all always the one customer service representative that's has to be that one that you wish would leave the company and find another job. Like Tony. He always give me the hardest time like for real. All this over 150 dollars. So I was on a payment plan somehow I was told my bank asked for the money back. Well I checked. Prestige have a bad habit of charging your account several times. Well in this case they did.

This company is absolutely terrible and blatantly violates numerous consumer protection laws regarding debt. I am currently in the process of consulting with an attorney to pursue legal action. They sold me a vehicle without disclosing that it had been in two major accidents and had frame damage. When I demanded they take the vehicle back, they refused, stating it wasn’t financially viable for them. I've already had to replace two engines, and at this point, it's simply not worth investing any more money into this car. Run far far away!!

The dealer straight up lied to my face to get me into a $30k auto loan on a car that is worth $6k. The payment is $900.00/month. I am trying to figure out how to hold them responsible for this and get out of this ridiculous loan. They are a terrible company run by terrible people. Stay far, far away.

I filed for bankruptcy and nobody else can take me. Prestige took me. I am not gonna lie. The first 2 month was frustrating for me. I lost my job and then I was behind on two payment. After the 1 day I missed a payment I started receiving calls, text and emails. I knew it was them. I ignored the calls, barely look at the emails and didn’t even bother to read the text. I then got a new job and on my third month of owning the car I finally called to make a payment to bring my account current. I was really upset to find out that those first 3 month I didn’t make a payment that I was about to pay to close those payment. Not one single penny go to the principal. All went to Interest. Then I was educated on how their interest system world and how important it is to make my payment on time.

I was Bankrupt with a vehicle dying. My lawyer suggested an auto company who works with Bankrupt individuals. They set me up with Prestige for my new car loan, I was desperate, I signed the documents which is my bad and on me. But now I'm stuck making ridiculous payments and my principal never going down, I think I'm worse off now than I was during bankruptcy. This payment is killing me. They won't refinance. And they won't lower my rate. I literally don't know what to do. STAY AWAY FROM THEM.

I was having a few issues with my mental health and sent Prestige my doctor's excuses. They repossessed my car and will not make any accommodations to help me. Then my area was declared a natural disaster by FEMA (Hurricane Beryl), no help or understanding from Prestige Financial!! They are horrible

I would never recommend or use this company again and will make my life and point to let people know. Don't care what business you are in you treat people right. You can't tell me 22,000 of interest is not predatory. I feel like I was taken advantage of, never never again