PNC Mortgage Reviews

We called back to confirm autopay was established and was told that it did not work. We set up again with PNC. Checked our account and noticed that the funds were not taken out for March. PNC advised that the autopayments were not set up correctly and we would need to make a one-time payment for March's payment. When asking PNC to escalate the issue; PNC states they cannot help. Nor can anyone help fix the autopay issues that PNC is unable to correct. Just keep calling and making payments Snail mail would be a better option at least you do not need to speak with unintelligible people. Who doesn't have autopay for all bills?

It's a way to get you to accrue more interest to pay as it slowly makes it way into the "lockbox" address. Absolutely no reason why they can take our monthly payments online but not the payoff, or that we can't do it in a branch. They are making it difficult for customers to pay off. Last time I will ever get a mortgage or loan from them and I'm seriously considering another bank in general after being a 30 year customer. What a disappointment. We instead paid $60 to have the check overnighted with proof of receipt requested. Thanks PNC.

When I went into a PNC branch for them to endorse the check so I could deposit it in my BOA account and start my rebuild, they had me sign paperwork stating I agree to use the money to fix the House (which is no problem because that's what I intended to do) and they literally confiscated the check and kept the money and forced me to go online and register in one of their online Portals to upload a bunch of documents and then request a preliminary inspection before they would release one cent to me (keep in mind it's our money from the insurance company) they then after 3 weeks released 25% of the money upon requesting we deposit it in a PNC checking account, which we did.

They then held the check another 5 days to make sure it cleared, even though the check was from their own bank. After that sum was used, which is very easy to do when you are going for a major rebuild, we had to request another inspection. After another 3 weeks total time being wasted, they eventually released another 25% and again the same deal with depositing the check. After installing a full AC system with all new ductwork and new floors throughout the whole house and finishing two of the bathrooms to about 75% we requested another of their famous inspections to keep the build going, after 2 weeks the inspector came in and said very nice and then reported to the Bank he didn't see enough progress and not to release any more of our money.

My wife called the bank and they told her too bad that if she wanted to get the house done then maybe she should take out a home equity loan through PNC and just use that to finished the job and pay monthly on the loan while the work gets completed and then when finished get a final inspection and if you pass they will release the funds within a month and just pay off the loan. Not to mention, she was very upset at this level of arrogance and lack of customer care, and to think we should get a loan from them, pay interest to them on that loan, while they hold our money hostage. Now, also keep in mind we have not been able to live in the house for the past 7 months and have been paying the mortgage on the house like clockwork the whole time as well as having to pay for a rented condo to stay in. I called PNC, and I was livid, as you can expect, and I called them and gave them an earful.

I told them they were destroying lives by forcefully holding our money hostage while we don't have a place to live because our rented condo is up in 3 weeks and I was told if I didn't like their rules then I should just pay the mortgage off or just sell the house quickly so the mortgage will be paid and then after 4 weeks they would release the rest of our insurance money. What a total lack of decency and respect. They also said I should just refi with someone else as well, which I would be happy to do except I currently have a 2.74% rate on my original Mortgage and why should I refi at a 6.5% rate all because PNC bank is literally the worst around. So as it stands right now, come Mid May my wife and I will be essentially HOMELESS unless we want to sleep on the floor of our home, which is 50% unfinished.

This is the most atrocious bank I have ever dealt with and if you are thinking about using them, think twice because, god forbid you should be affected by a natural disaster, they will put you through Hell. In fact, they have been as bad as the Hurricane. If I could give zero stars I would but 1 is the lowest allowed. For destroying lives, they should be a lot less than 1.

Branches will not accept payments because they do not have access to the mortgage loan system. Send a wire transfer; the information they want on a wire requires more space than today's wire transfer instructions will accept. Finally, called my bank (Wells Fargo) for assistance with the wire and they were the ones who told me PNC was asking for irrelevant information and there was not enough room on the wire form for what they were asking. Now we wait to see if the wire goes through and what excuse they will use to reject it. Next call is to my attorney, there is no winning with PNC.

** 5/06/2025 $1,037.76 July and Aug.2025

To date I have received notification that HELOC Hardship loans ** and ** have not been paid to date. I need you to assist me with this matter. I have not been able to contact the PNC Bank Billing Dept. since they do not have my contact information. (I do not exist at PNC Bank as a loan customer). Please note that I have been a former customer of PNC Bank for approx. 10 yrs.

Original Review: Previously on a PNC Bank Trial Basis for the Loan Modification I received documentation/communication of when the payments were due and where to send the payments. I currently have not received this information in a timely manner for payment. Another issue--it is next to impossible to contact someone in the PNC Bank Loan Dept. over the telephone without getting disconnected several times. Unfortunately I cannot go to a PNC Branch to make the payments due to a security issue in Charlotte, NC. I also do not trust making a payment over the phone due to the following. Please note that this has been an ongoing issue since 2022!

Chinese Infiltration of PNC Bank. PNC’s Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) and Sanctions program is a domain within Enterprise Compliance, with the chief AML officer reporting directly to the chief risk officer (CRO). The enterprise policy for the program aligns with regulatory requirements and provides governance and oversight of PNC business units. The program sets forth minimum BSA/AML and sanctions standards designed to ensure that PNC is providing compliant products and services and conducting business activities in compliance with applicable laws, rules and regulatory guidance. The chief AML officer provides program updates to multiple committees throughout the year.

Punishments for international fraud can vary depending on the type of crime and the jurisdiction: Wire fraud. A federal crime in the United States, wire fraud can result in up to 20 years in prison and $250,000 in fines. If the crime affects a financial institution, the penalty can increase to 30 years in prison and $1 million in fines. Anti-Money Laundering (AML) sanctions. Violations of AML sanctions can result in serious legal consequences, including fines of up to $20 million and imprisonment for up to 30 years. Fraud is considered to be false representation, dishonesty, or deceit, and can break both civil and criminal law.

I am a PNC Bank SCAM/FRAUD victim in the amount of $900,000 consisting of Chinese International Wires sent from PNC Bank. The issue at hand is I did not approve the International Wires sent from my PNC Bank checking and savings accounts. PNC Bank is also accusing me of the SCAM/FRAUD and International Wires.

Every time I have tried to speak to customer service, they seem not to care so I always end up asking for a Manager. Managers are even worst. They're rude and talk over you, not letting you speak. So it's like we're not getting no where to find a solution to this disaster. In my personal opinion, I would NOT recommend anyone to have a loan with PNC. They're the worst Mortgage Company, I have ever deal with.