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PNC Mortgage

PNC Mortgage

 4.0/5 (773 ratings)
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About PNC Mortgage

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

PNC is a banking service and mortgage provider. It offers its borrowers perks like interest rate discounts, cashback rewards and more. While it doesn’t operate in every state, PNC lets you manage your mortgage payments online. It does have credit score requirements for some of its loan products.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Online mortgage management
  • Cash and points rewards
  • Rate discounts for linked payments

Cons

  • Doesn’t operate in all 50 states
  • Loan terms vary based on residence

Bottom Line

PNC has an array of mortgages and other loans and offers cash and point rewards when you open an account. Some of its loans have credit requirements, but it provides some rate discounts. You can manage loans online.

Top PNC Mortgage Reviews

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Rated with 5 stars
Verified

My husband and I took out our mortgage in 2001, our mortgage was sold to PNC in 2006 I believe. We have never had any issues with them. The few times we have had to call, they wer...

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Rated with 5 stars
Verified

My mortgage was sold to PNC so I did not apply with them. I make my payments on time every month so I do not have any issues with them calling me. They supply me with a statement ...

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What is PNC?

PNC is a retail bank that services individuals, small businesses, corporations and government entities. It offers lending, cash management, investing and deposit services. It also provides asset management insights and solutions for big corporations and wealthy individuals. One of its focuses is credit for middle-market companies, but it also focuses on retail banking services and loans for individuals.

Alongside personal, auto and student loans, PNC provides several types of mortgages, mortgage refinancing, home equity loans and lines of credit. Opening an account with PNC earns you money or rewards points — and you can earn both by using its virtual wallet.

How do PNC mortgages work?

If you’re interested in getting a mortgage loan from PNC, you can get digital preapproval to determine your eligibility. Then you can get in touch with PNC by submitting a contact form or calling the home lending center to get more information. A mortgage loan officer will help you determine the most suitable loan. PNC’s mortgage options include:

  • Fixed-rate
  • Adjustable-rate
  • Jumbo
  • FHA
  • VA
  • Mortgage refinancing
  • Home equity line of credit (HELOC)

After choosing a loan, you can apply by submitting your personal information (Social Security number, employer details, documents like tax and financial statements and info about other properties you own). The loan estimate takes about three days once you apply, then you’ll receive PNC’s decision and approval before closing.

PNC mortgage rates

PNC lists its mortgage interest rates on its website. It’s important for homebuyers to keep in mind that mortgage rates fluctuate, so work with your PNC representative to make sure your rate is locked in before you continue with the loan process. PNC does offer select discounts for its borrowers. If you set up automatic payments for any home equity product from a PNC checking account, you can get a 0.25% discount.

PNC mortgage FAQ

What credit score does PNC use?
PNC looks at your official FICO score. A score above 720 is considered excellent; PNC requires a score of at least 620 to qualify for a mortgage. For a conventional loan, you’ll need a score in the high 600s or 700s. Government-backed loans like FHA and VA require a score in the lower 600s.
How do I get my PNC mortgage statement?
The simplest option is to go paperless and get it online. Log in to your profile, then go to the customer service tab. Click “Manage Accounts” then “Online Statement Preferences.” Here you can turn off paper statements.
Can you pay PNC mortgages online?
Yes. You can use online banking to make mortgage payments. You can also schedule payments from a PNC deposit account or an external deposit account.
How long does it take to close with PNC?
After receiving the final approval, you can expect to wait seven to 10 days for closing.

Is PNC good for mortgages?

PNC services large corporations, small businesses, affluent individuals and regular banking clients. It provides retail banking assistance and various mortgage loans like conventional, FHA, VA and jumbo products. It also offers HELOC loans and discounts if you set up automatic payments from a PNC checking account. In some cases, you’ll need a high credit score to take PNC loans, but it does offer several mortgage options, making it ideal for many borrowers.

PNC Mortgage Reviews

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How do I know I can trust these reviews about PNC Mortgage?
How do I know I can trust these reviews about PNC?
  • 3,426,712 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 2 stars
Verified Reviewer
Original review: Oct. 9, 2021

I did a ref-fi on a first trust and an equity line. I wanted to combine the two into one loan, get a better rate and shorten the term. One of the loans was already with PNC and I do all my regular banking with them also. As with any loan, PNC had me digging through months of statements, tax forms, old and current mortgages, voluminous docs, etc. No problem. I get it. When I send them something and a month later they need it again, contending they never got it the first time. Again, I get it. I've been through enough mortgage applications and re-fi's over the years and sometimes it is infuriatingly slow and redundant but that's how it is. The sloppiness can result in your closing date being moved several times while they again request some doc you gave them weeks before. But I can still handle all this.

But what I do not appreciate is the massive holes in communication between me, my lending agent, the inside loan processor, the underwriters and everyone else involved in this. It's like they don't even talk to each other and I frequently am the conduit and have to pass on communications and information between them. Also, you've heard the term "Throw them under the bus"? PNC employees are throwing each other under there so many times they must have run out of buses.

PNC#1: "She (PNC#2) gets overwhelmed and then has a meltdown. I've asked for her to be be removed from my team".

PNC#2: "He (PNC#1) does not always have or give out the right information. I'm taking over things from here. Call me going forward".

Not kidding. These are actual quotes from actual PNC employees. And the fact is, neither of them seem to know what the ** they are doing. So if you can look past all this and just ignore this nonsense, you'll probably be fine. In addition to the information gaps I mentioned, they rarely respond to emails or texts within a day and sometimes it's several days. I cannot say Don't Use PNC Mortgage! You just have to be prepared to deal with all of the above.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 16, 2021

I recently went through a loan process through PNC and it is the worst banking experience I ever had. The complete lack of communication, professionalism, and how things were handled was baffling and honestly blowing my mind even to this day on how bad this was. We got our closing delayed twice, the sellers almost back out, even on the day of closing, our escrow office did not get authorization to close and had to call them repeatedly (myself, the escrow officer and the agents) to get confirmation. I thought how bad the process would be and it is BAD. Please save all your stress, anxiety for something else and DO NOT use PNC Mortgage! It is the worst!

3 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 23, 2021

    PNC has the most incompetent and uncaring staff I have ever worked with. My mortgage was bought by PNC so I decided to refinance my mortgage to lower my rates. I started the process in November of 2020. First Chris ** took the application and charged me a $900.00 appraisal fee and $269.00 for a survey, so I'm out almost $1,200.00 right from the start. Then he needed paycheck stubs and bank statements for a whole year.

    Then the loan process went to Sylvia ** who kept me going over and over the same stuff, more check stubs and bank statements, I even called her supervisor Kelly ** who kept insisting all this was normal loan processing, I know I have excellent credit and sufficient income and I have refinanced in the past so I knew this wasn't right. Six and a half months later they were still refinancing my mortgage so I called another Mortgage Company and I closed in 6 weeks and I was told I didn't need an appraisal in the first place, I have tried contacting PNC to get my money back but no luck. This company is not worth the stress and aggravation.

    5 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: May 11, 2021

    Worst experience dealing with mortgage servicer ever, and they only received my mortgage this month in a transfer. Awful customer service, was on the phone over 2 hours today trying to figure out how they so badly messed up my mortgage amounts. Somehow a fictitious lien has appeared on my account, even though I have proof that I've NEVER had a lien. Realizing they've messed up, instead of admitting it, they said they'd conduct a "review" — that would take over a month?? I'm so beyond frustrated with them and their incompetence. I don't understand how you mess up a mortgage transfer this badly.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 29, 2021

    It was ok mortgage. They refused to refinance my mortgage despite vastly investment assets and cash and retired (no ongoing salary) and our over 800 credit history rating. I'm very disappointed the way they behaved financially. Had no problem paying on time for the past 20 years.

    8 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: April 16, 2021

    We just recently completed a HELOC. We closed on Thursday and right of rescission expired Monday, which means funds should be available on Tuesday. We are still unable to get any answers On Friday. We are being told they can’t find the loan on the system. We have a contractor that we promised funds in Tuesday. No one can tell us anything. Local branch can’t even get an answer. No disclosures indicating when a HELOC can be accessed.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 29, 2021

    PNC paid my taxes late. It took 4 months for them to make the correction at which time my home was scheduled for foreclosure because of late fees that PNC did not pay. My escrow account is now incorrect and I have been overcharged $800. I have tried for 4 months to resolve the issues but the customer service department will not return phone calls. I cannot reach a manager or supervisor because they don't directly answer their phone; you can leave a message but no one calls back. I am now forced to engage an attorney and I will report PNC to the Consumer Financial Protection Bureau. Do not allow PNC to escrow your taxes!!!

    14 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 12, 2021

    I paid off my mortgage in full. The following month, they took another payment out of my account. I have spent hours on the phone trying to get this straightened out and it is a nightmare. You would think it would be simple but I guess when you are dealing with an incompetent company it is not. Customer Service has been a nightmare since day one and I thought I was finally done with them but I'm not. Stay away, there are many other reliable and customer focused mortgage companies out there.

    5 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: March 4, 2021

    Good service. PNC actually was very flexible and communicative about the entire house-buying process with their financial loans and lending options. They allow you to keep the same agent for all the application procedures and then when transferring to the next portion, they have both the app agent and lending agent working together until all details and explanations have been done with the customer. Would truly recommend.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2021

    PNC Mortgage bought out my mortgage from my original mortgage company. If you don’t need any help or a response to a question, or requests for information, they are fine. But if you need information, or responses to requests for information, this is not the mortgage company for you. Very poor customer service and I would not recommend doing business with them when there are many other mortgage companies with strong customer service.

    4 people found this review helpful
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    PNC Mortgage Company Information

    Company Name:
    PNC
    Year Founded:
    1852
    City:
    Pittsburgh
    State/Province:
    PA
    Country:
    United States
    Website:
    www.pnc.com