PNC Mortgage Reviews

Applied online for a mortgage, didn't hear anything. Received an email a week later and haven't heard from anyone. 72 phone calls later (calling 5 times a day and leaving multiple messages to the loan officer assigned to me (Suzanne **)), still haven't heard a word.

PNC Mortgage bought my loan years ago. They have charge me late fees without explanation and forced me to pay, I pay on line only. There was no option to pay just without the late fee. When I called and asked for my $ back and asked for an explanation why the late charge? They just said, "We do not write checks" and hung up. But they expect you to write one... Hmmmm. New tactic now, they call and ask you to pay on the day it's due? What???? I just don't get this bank- I will never do business with this bank...

This is the most incompetent group of employees I've ever met in my life. Property tax and hazard insurance increases are way too complicated for this company apparently as they keep collecting the same amount in my payment every month, regardless of the actual amount that gets billed by the insurance company and county tax dept. They pay the actual amounts just fine (thank god) but inexplicably can't/won't adjust the escrow collection amount so the escrow shortage account just keeps adding up. My payment stays the same (which is nice, but inaccurate). Calling in to inquire about the reason is fruitless, these people are boneheads, it's like talking to a wall! I'm refinancing away from this company, bye bye PNC!

Refinanced existing PNC mortgage thru PNC. They quoted me a monthly payment of $1200. A week before closing my settlement closure statement came in at $1350. I told them I wasn’t comfortable with that amount and wasn’t closing. Two days later I got revised settlement statement with payment back to $1200. I closed on loan. Six months later PNC raising my monthly payment back to $1350. Neither homeowners insurance or taxes increased so what’s the increase based on. Fighting with them for 4 months and they can’t answer that question. Those monthly payment numbers were deliberately changed so I would close on this loan.

I was pre-approved for a loan and found a house for an amount significantly less than the pre-approved amount. The loan went to underwriting and this represented the response from the underwriter, "I don't like that he is making less than he did in the previous two years, his debt to income ratio is 60%, and his student loans are in forbearance." The notion that my debt to income ratio represents 60% is outrageous considering my calculation is less than 35%. The underwriter should keep opinions out of the process.

The PNC lending department at the Jacksonville, FL branch are the most unprofessional lenders I have ever worked with before. They never respond to emails until they need something. Their lack of communication is very unprofessional. They act as if they never receive your emails when they miss something or make a mistake. You can send them all the correct paperwork and they will still say they are missing something because they lack the ability to check their emails properly. They do not reply to emails until after working hours and then act as if you are the reason for the delay. I do not recommend PNC to any of our clients and I never will! I never give bad reviews on lenders but this one just really needed to be done.

I started my application on april 1st for a home equity line of credit. I have a 801 credit score and my home is paid off appraised at 482K. I am a 1099 employee and have one credit card with a 590.00 balance. I have been a PNC customer for 35 years and my income is over 100K but I started a LLC November 2019. I was told I should ask for a 200K equity line which in fact I only needed 60K. They denied me for 200K saying my debt to income was too much.. And even denied 60K!!!! I don't have DEBT but they wouldn't listen. I would take a gamble on me 100 times over asking for 60K on a 482K house... TAKE MY HOUSE if I don't pay your couple hundred dollar a month loan.. geez.

So, my experience starts with a little background. My significant other and I were attempting to progress in our life at 27. We decided instead of moving apartments/houses we would just make a huge step in the right direction and purchase our first home but, we had no idea where to start. We contacted a few realtors and loan providers but, as it was our first time we were a bit weary so instead of going with an independent provider we decided to go for a corporation because we knew they would have the money to give us a great deal.

I thought PNC would be a good company for a new home mortgage since they were large and well known. I had a home equity line for over 10 years with them on my previous home and never had an issue. When I first requested the loan I gave the PNC agent all the info. He said it would be no problem as long as he had 30 days because it was 2 weeks before the holidays. We were scheduled to close on Feb 1st because we were closing on our house we had lived in for 25 yr on 01/31.

This may be a good mortgage company. It certainly does not provide a user friendly experience for their web page. I am not able to login. A new password was mailed to me after 5 days contacting them. I put in the new password and says it needs my phone number. I am not able to give them my phone number because it will not let me login. A perfect example of poor customer experience for their online account and structure. And they want more business!!!!

PNC is inept, incompetent uncaring unhelpful garbage of a company. Avoid at all costs. These companies and banks do not provide competent responsible service. They hope you give up and they keep your money and rip you off. They put you on hold again and again, play dumb and won't provide a supervisor. They just put you on hold and forget about you like a sick game. PNC is horrible!

On December 6 2019 I submitted my mortgage payment to PNC Bank using TD Bill Pay. Pnc is claiming that they never received the payment and gave different stories about my mortgage payment. At one point told me they received a payment but it had an invalid account number meaning that my mortgage account number was wrong but the number they claim to have is my checking account number so they had enough information to refund the money back to td banks which they never did.

If you are considering PNC Bank for a home mortgage please reconsider. We started the application process but withdrew after several errors and omissions. We thought the process would be easier because our current mortgage was with PNC Bank. Here's some of what happened, they omitted one of our incomes from the application, transposed our phone numbers, so each time we tried to use DocuSign we had to exchange phones, offered no advice when asked about questions on the application, overestimated that value of our home, and did not lower the estimate when asked to do so. Required an appraisal ($850) when other lenders said it was not necessary. We cancelled our loan application with PNC and we are about to complete the process with another lender, no appraisal required and a lot less stress. If you are considering PNC Bank for a home loan be prepared for endless problems and unnecessary fees.

Been with PNC mortgage for a long time. Never been late on a payment and they contacted me to lower my interest rate at a ridiculous price of 6K. Six thousand to do a little paperwork is insulting to someone who has been a loyal customer and made them a lot of money. They claim to be interested in helping me, but my perception is they are only interested in helping themselves to as much of my money as they possibly can. Well I do have choices, so I think it's time to find a lender with a heartbeat.

My loan was purchased by PNC. I attempted to pay off my arrearage via a lump sum amount and was told to get lost. They stated that I couldn't afford the house. I am receiving SSDI and SSI payments and they refused to comply with any program to try and assist me. Their only focus was on foreclosure. PNC refused to consider any other option, although several were available. I lost my house after years of payments were made.

I got a HELOC so we could cover some home repairs while putting the house on the market to sell since I already had a PNC Mortgage on the home. They really pushed me to open a PNC account so they could auto draft payments for a small discount, but I knew this would only be open a few months and it wasn't worth the headaches so I declined. I was busy going back and forth between where I was living and working during the week, and the home we were packing and prepping to go on the market on the weekends, I had mail coming to both addresses, and it was chaos. The mail piled up.

In 2017 I purchased a condo and chose PNC as my lender. This was my second home purchase. I had converted my first home to rental property. I didn't like the idea of paying PMI every month on my new mortgage, but I couldn't afford to pay 20% of the purchase price to avoid it. I did have enough money saved to 10% down. Since then, I sold my rental property. I decided the prudent thing to do would be to take some of the proceeds from that sale and apply it to the principal balance on my PNC mortgage to eliminate PMI. I called PNC and asked how much I would need to pay toward principal to eliminate PMI. The PNC representative I spoke with explained that I had two options.

I intended on opening a HELOC on my primary residence, and after researching I decided to apply with PNC. I have excellent credit, good income, and no debt. I completed my application in September, and was approved 9 weeks later. My loan officer was lackadaisical, and hardly responsive. Due to her unprofessional behavior I decided not to sign, and bring my business elsewhere.

I've been with PNC for over 20 years and have always refinanced with them. However, this time has been a bit of a nightmare. I have faxed over the all the documentation and each time I'm told that that everything is approved awaiting the loan lock. When I sent emails for updates I get no response. Several days later I'm told by Julia that she will get back to me once she talks to Franco ** loan officer. I've waited over two weeks and no response. I started this loan process the middle of September and it's now November. This has been a horrible experience to the point of me cancelling the loan and going with another lender. I can't believe after reading other reviews that there has not been any resolution to the many complaints. I'm so upset and would like to submit a formal request to management.

My mortgage sold my loan to PNC Mortgage, and is been a nightmare from the last 3 months. They never sent me a notification not either a way to pay the loan. I have to call many times. I try to make automatic payments and is a pain to enroll in their system. Last month they locked me out of the system and to reset the password they need to mail the temporary password I have not received until today, and today when I called to made my payment and ask for new password they charged me a fee even though is not my fault. I asked the lady to waive the fee because is a first time, but she refused. I am very disappointed and upset at this mortgage company, because I did not choose to do business with them, and they do not care because they know if I do not pay on time is my problem. Stay away from them.

We had banked with PNC for almost 40 years and thought we’d apply for a mortgage with them since they knew us. Big mistake! Despite FICO scores over 800 they would not approve us. They kept asking for more and more documents. After faxing over a ream of paper, we applied somewhere else and were approved in a few days. PNC mortgage staff - Andrew ** and his boss Katie ** were terrible- they would never take responsibility. It was always “the underwriters are asking, not us.” I’ll never work with them again. They don’t return phone calls and you can never reach them. PNC was terrible!

Fall of 2018 they removed the feature to pay online and make a payment to principal only. I didn't catch it until 2 months after the fact. The auto pay for interest I had set up was much lower and I couldn't figure out why. Then I noticed the payment I made to principal was removed and it went to the interest. The only way to do this now is to mail in a check (waste of money in this electronic world) or to go to a PNC branch and make a payment in person. Who has time for that this day and age? Not to mention a waste of my personal time and gas to get to the bank. Ridiculous feature to remove when it's very simple. I think I'll just get a new HELOC at my own bank. I did this through PNC for my son to use on his home. He had the account there so I tied the loan to his checking. We both have been unhappy for many other reasons but I guess those would be separate reviews.

Called to get some answer to my question. The first lady, could not answer my question. Transfer to another person... he somewhat answered my question then transferred to another lady. She was extremely rude before she listens to me she wanted to transfer to the department I just spoke. I asked her if I could speak to the supervisor. She said the supervisor not available. I asked her can you have your supervisor call me. She then offered to help me. I said I do not want to bounce around, I really would like either her supervisor to speak to me or have her call me. Either way, she was not cooperating with me. She then stopped speaking to me.

Don't even think about refinancing with them. I had all my paperwork on time every time. Fair credit. Needed to refi to fix a few things. Nothing major. Almost 2 months later was denied. Reason. Floor wasnt fixed. Duh. I pulled out tiles to add new ones. Also. Basement not finished. Duh whose basement is finished in Philly? Mine isnt falling apart. It's in really good condition. And said I had a leak in back room. Incorrect. No leak. That was fixed a year ago. I just need to paint. But how will I be able to do anything if I was rejected. And I only owe 25 thousand in my property. I guess I shouldnt refi. Their loss. I have a beautiful home. I truly think all hell would've broken loose if refi would have passed. Thank god it didnt.

Horrible experience today with PNC. Their Chat doesn't work. Their number answers after 40 minutes to tell you to call another number. Then when you get to the next number it drops your call. One hour shot. Would take nothing to talk me out of my mortgage with this company.

We unfortunately had to file bankruptcy. Ever since then every statement has had a fee attached to it from $15 to $250. When you ask them all they say is that they can not discuss the account as it is in bankruptcy and all they can do is take the money. I asked who I can talk to and I get transferred to a lawyer who will not return calls. We asked them to remove the PMI as we only owe 70% of market value. They refused stating bankruptcy voids all previous transactions. They are so incredibly crooked and as soon as we can refinance we are dropping them soooo fast. Do NOT use these people.

If I could give them zero stars, I would. We entered into a contract to purchase a home and everything seemed to go so smoothly for the first 7 days or so. I paid for the appraisal and after that, things went downhill fast. The Loan Officer had the wrong number to set up the appraisal and rather than reach out to our realtor I guess they decided it would be best to do nothing and let a week go by before trying to find the correct number. I was told on 6/28/19 the Loan Processor was going to contact me within a few business days. 12 days later with no response I took it upon myself to call PNC's main line and track them down myself. Finally touched base with him and he needed additional documentation (understandable) which I provided within 12 hours back to him.

Charged exorbitant amount for appraisal and assigned to one of the useless company and that fellow gave much less than the market value, finally I could not go with the loan. Never go to this bank, though they offer lower rate.

This is my second refinancing with PNC. First time was a piece of cake. This time a complete disaster. Six different reps have been assigned so far. Not one of them has done anything or been in contact with me. All documents have been submitted numerous times, with no progress. Now my closing is delayed. Not a response from any of the 6. I’m out $800 in fees and back to beginning the process from scratch.

I am a Realtor that has dealt with many mortgage companies over the years. I can honestly say they get the award for worst company for me to deal with. It was my first time using them and had I known then what I know now, I would have strongly suggested my clients use another company and we could have settled on time instead of delaying settlement for 2 days. It's not so funny when the utilities have been scheduled to be turned on in the new home, the moving truck has been scheduled and the apt complex has been notified of the move on a certain date. Then to find out the day before we can't settle the next day, well, let's just say I was more than livid. I'm just glad the whole settlement didn't fall apart for the sake of my clients.

PNC makes the now defunct Countrywide Mortgage look like an honest and compliant business by comparison to PNC. Dealing with PNC mortgage over the past seven years that just keeps getting worse. First PNC repeatedly has refused to discuss refinancing of my loan or other matters without the involvement of my then, now ex-husband. Second, PNC repeatedly has breached its own loan refinancing policies. Third, my receipt of important communications and the privacy and security of my personal consumer, financial, tax and other sensitive information is recurrently mishandled. Following these actions, I have received stalking and phishing phone calls and emails and other suspicious contacts from parties that have claimed a relationship with PNC.

Prior to my loan being sold to PNC, I was able to easily set up online payments, set and forget, and never had a late or missed payment. Then the loan was sold to PNC. They don't allow online bill pay unless you set up a checking account with them, and I'm not interested in them getting any more of my money. Their mazes of robot phone menus are the most anger-inducing that I have encountered anywhere. I can't get them to take off PMI even though the loan is well below 80% of the total value. It's 2019, and there should be an easier to way to make a payment than to put a paper check in the mail. Their customer service reps are not helpful. One of them lied to me saying that there would be a way to set up auto payments after a pending payment posted. In short, the entire experience with PNC has been awful. Unfortunately, I have no control over who my loan is serviced by.

They are sneaky, underhanded and downright liars! They make you think they are helping you and they added something to what they are saying. The refinance isn’t adding money. It’s the same. And when you have questions they never get back to you!

I've had an absolute nightmare trying to use PNC for a new mortgage. My husband and I are existing mortgage holders via a refinance with PNC. That home was sold and closed on Monday, May 6. We also do all of our banking with PNC. We both have excellent credit ratings. No outstanding liens and or debts or settlements against us. Our credit ratings are individually 800+, our debt to equity ratio is a lender's dream. Where we have run into the PNC Mortgage nightmare has been:

I reached out to the PNC in Bexley, Ohio as my retired neighbor had a good experience there several years ago. I was routed to a PNC mortgage officer who worked with "online" mortgages through pncmortgage.com. All documents were sent by e-mail from this website address. After informing me that my application was approved, and charging me $545.00 in loan processing fees (which he assured me I would receive back at closing), I received a letter stating that my application was "incomplete." This is the only mortgage loan document I received in hard copy in the mail. The loan processor would not return my calls, and the mortgage officer -- also avoiding my calls -- represented by e-mail that he would "resubmit" my application. He did not do that.

The customer service is awful. The executives are no help. Underwriting, forget about it. Don't get me started. Please listen. Stay as far away as possible from PNC Bank for your mortgage needs. They are terrible. PNC has gone downhill as a financial institution.

I applied for a HELOC Mortgage on 3/27/2019. I have a bankruptcy that is 6 years old and about to be removed from my credit report. I have been told by Mortgage companies that I am able to apply for Mortgages now so I considered PNC Bank. Between my husband and I we have a total income of over $200K combined. In addition, I have rebuilt my credit and show no late payments. At first when we applied, the loan processor over the phone stated all we needed was a 660 credit score to apply. So we went through the process and obtained a pre-approval. Then we were referred to a Mortgage Broker who began the process. At first she tells me all looks very good and that she needed additional documentation which I provided regarding my bankruptcy.

After going through a terrible mortgage process with PNC in Ohio, months of requests followed by denial, I was nervous when a close friend tried to get a PNC mortgage in Florida. I believe they train their people to falsely mislead you. They tell you everything looks great and you are pre-approved. Then they spend months coming up reasons to keep you on the hook. The same thing happened to both of us at different branches in different states. Both of us went elsewhere and got financed. PNC is engaged in unethical practices by misleading consumers, costing money, time and undue stress. This time we are filing complaints with the BBB and the state attorney's office. I hope others will do the same. There are hundreds of reviews with the same experience.

PNC bought my mortgage and I have had nothing but problems with them since they bought it. They jacked up my payment because my escrow was supposedly going to be short and I called to inquire why since we had only had the mortgage for 3 months before they bought it. They claimed my taxes were going up and my insurance was going up all of that would raise what was needed in escrow to cover outlays. Well I just found out my escrow was considerably over what was needed, my payment should have never been raised. They supposedly sent a check out too but it was "still in the mail".

I have been a customer of PNC Mortgage for approximately 14 years and have made my monthly mortgage payment every month on time. In November 2018 I lost my home in the Camp Fire in Paradise, CA. I called PNC. Reported the loss, my house was totally destroyed, and continued to make my required monthly mortgage payments on time. It took us approximately 2 months to settle the homeowners claim with my insurance company.

In January 2018 we refinanced our mortgage with PNC Bank, NA. As a part of that we changed flood insurance from Wright (FEMA) to a private company. PNC required us to pay a full year of the flood insurance cost up front to bind the contract before they would write the re-mortgage. We did. A copy of the new declaration, the payment voucher, and the new policy were forwarded to the loan officer who assured us it was put into our file.

I have referred clients to the local branch so I decided to get a new HELOC from PNC for my personal home. It has been 2 months since they started the process. Delay after delay after delay. I have income over $200k. I have a home with a market value over $400k. I have no current mortgage on the property whatsoever! I have a credit rating of 780. The excuses this bank has given me are ludicrous! When they don't return phone calls I get a supposed "mass email" saying they had 3rd party issues with their phone system. Really? The HELOC was supposed to close yesterday. It was all set up with a 3rd party title company who I spoke with directly. I get a call in the a.m. saying they are having system problems and cannot print the required documents for the closing. REALLY? Ever hear of UPS store or the like that you can print from??? Worthless bank. Waste of time. Stay away. Why don't these sites offer zero stars?

My home mortgage was switched over to PNC Mortgage from a former mortgage provider. Ever since, they consistently have issues. It's usually to do with their online service. Anytime I had wanted to make additional payments online, it screwed up the regular process. The last time I made an additional payment online, they switched my account from biweekly withdrawal to monthly. When they did, they didn't apply it as a regular mortgage payment. The entire amount was allocated as a early payment so I had to make a double payment to get back on track. I asked for the amount refunded and they agreed. But, instead of crediting back to my bank, they claim to send a check. It's been over a week and not delivered. I called and they said, "Oh it just went out last Friday" (the checks in the mail!). Never use PNC bank.

Terrible bank and customer service is always bad and not accommodating. Feel frustrated every time I call for assistance. They do not care about customers!

My mortgage is with PNC. All my taxes and homeowners insurance is included. Every year like clockwork my mortgage payments go up. PNC says it is because of insufficient escrow. YOU decide how much I pay so how is my escrow always too low??? Today I get a bill saying I owe over 3000 in insufficient escrow!!! How is this even possible??? AND I get a letter from my homeowners insurance that they haven't paid my insurance!!!!

I have credit score 760+, salary 200k and downpayment 180K. This company sends out mortgage preapproval on 8/24/17 and sends out letter stating mortgage application is denied because credit application is incomplete on 9/8/17 though I emailed all supporting documents on 8/30/17 and 8/31/17. I called Chris the mortgage agent in NY perplexed about what is going on and he says "it's ok we will have a commitment for you next week". That is all I heard from him and this so called "mortgage company" which seems disorganized. Does anybody want to deal with such a lender who will leave you high and dry unable to complete your mortgage transaction? 0 stars if possible.

My husband and I took out our mortgage in 2001, our mortgage was sold to PNC in 2006 I believe. We have never had any issues with them. The few times we have had to call, they were very kind and welcoming. We have had no problems on our statements either. However; we have never been late nor have we missed any payments. I see all of the negative reviews and I am a bit shocked that so many are having issues. So glad we have only positive reviews for PNC.

I have my mortgage with PNC and I've been trying to remove the PMI. I have now paid twice for two appraisals at $500 each. I was told if I was below a certain number that my PMI will be removed and now they're telling me it won't be. I have in writing what they said and now they're not following through so I'm going to have to take them to small claims court. This is an absolute nightmare.

These people are pathetic! My mortgage was sold to them and I had to put up with them for nearly a decade. They do everything wrong and break the law in their business practices. I called to ask about HARP and to get an application to see what it was about. From that point forward, whenever I called customer service, I was routed to their collections department. I have had 827-834 credit score for almost 2 decades, and still do! They have no sense of customer service and none of the people I spoke with were even slightly helpful and not completely rude or just sounded like they didn't want to be there, all the time! I would run as fast as I can and even pay higher interest to get away from these people. They are the worst of humanity!

My father paid cash for our home in Bangor California. After he passed on, my Mother elected to borrow against the home to pay off unmanageable medical expenses topping $32,000. Brannifer Financial Services in Chico assisted. They used National City Mortgage for the funding. They promised a fixed interest rate and a fixed payment amount. National City Mortgage (a California company) sold our mortgage to PNC Mortgage in Miamisburg Ohio. Within a year or two, our fixed payment amount was ignored. PNC Mortgage demanded a 34% increase in monthly payments.

PNC holds the mortgage to our home. We CONSTANTLY get mail regarding lowering our rates. Every time we try to get information we do not get any results or callbacks. When we finally did through to someone, we started the refinance process and immediately received FORECLOSURE notices. We contacted PNC to find out what was going on only to receive more notices and advice to contact some financial officer to avoid legal action. A real estate attorney who told us to do nothing and let them foreclose and then we would sue them. This situation went away. We attempted to refinance through another company but the other company could not get enough info from PNC to complete the transaction. Through sheer frustration we gave up trying. So now we have the SAME mortgage at the SAME rate and are still getting the SAME letters offering to lower our rate. Saying we are dissatisfied doesn't even come close to how we feel.

PNC bought DeepGreen 250k line of credit. I went to county clerk 52k was satisfied. PNC has starting balance as 128k. PNC refuse to show me where they got the 128k from. I wrote 98k in checks so 52k plus 98k 150k... How do I still owe 186k?? I filed complaint on CFPS and nothing was done to help me. I can't afford a lawyer 7k as a retainer. I have to pay because either DeepGreen or PNC made the mistake?

My mortgage was sold to PNC so I did not apply with them. I make my payments on time every month so I do not have any issues with them calling me. They supply me with a statement annually and I do not see any discrepancies.

PNC Mortgage took over 90 days to approve my mortgage. After three months, the seller of the home became frustrated (with PNC not providing a closing date), and refused to renew the contract. I forfeited my $2000 earnest deposit.

Purchased my home in 2007 with National City Bank Mortgage who sold my mortgage to PNC. Previously worked as a clinician and paid all my mortgages on time. I lost that job and accepted another job as a professor which did not pay as much. Contacted PNC who informed me that I should not pay for 3 months to qualify for a homeowner modification. I was given a trial period of 3 months and I paid for the 3 months prior to them approving the modification. I paid the modification for several years (270K) when suddenly PNC decided to return all my mortgage checks (after mine had been cashed).

So I was told I qualify for the HARP program and PNC helped refinance my house - I wanted to do a cash out to pay off some high-interest credit cards but my advisor said to keep original loan and do a HELOC so that's what I did. BIG SURPRISE. Ink wasn't even dry on the re-fi and PNC sends me a rejection letter saying I don't qualify for the HELOC because my credit score needs improvement - So no one thought to get my credit score at the beginning of this little process??? Now I STILL have high interest credit cards and was told I cannot re-apply for a HELOC for at least 6-12 months. These people are as crooked as they come and THE MINUTE I can qualify with another lender PNC WILL NOT get one more penny from me or my family. CROOKS!!!

An absolute scam. It would take hours to write what a terrible company this is. DONT WASTE YOUR TIME. I have got more done in 3 days with a new mortgage company that took 3 weeks with PNC. PNC lost more paperwork than you could imagine. I honestly think they really arent in the mortgage business.

I have been a PNC customer for a long time and very satisfied with banking through them. However, PNC Mortgage is a nightmare! My first home I financed through another mortgage lender and did not have a positive experience so I decided to go with my bank for my second home and it was an even worse experience for all parties involved. My assigned loan officer was disrespectful, not available much, and not efficient. She even left for mini vacation without telling anyone, only receiving an auto response through email. I understand very well that for a mortgage there is a whole background process but neither the front line or back line was a positive experience. I had to complete a ridiculous amount of paperwork and PNC Mortgage does not accept electronic signatures. I had to run to FedEx to print pages and pages, just to sign in ink and then fax it back. Tedious! It was a waste of my time and money.

Terrible website, you are not allowed to create an online account unless you have a PIN and you can't get a PIN without talking to someone on the East Coast during business hours, really? I thought this was the 21st century!? Even the highly regulated health care industry can find a secure way to allow me to create an online account and validate my identity. Then you direct me to your automated customer service line and ask me to enter my SSN three times! And my Loan number 1x only to find you don't offer any option to provide my PIN outside of business hours. Waste of 30 minutes!

We had purchased a property in Sept of 2013 which had required that we purchase flood insurance for the balance of our loan. We signed an agreement that we would carry enough insurance for the balance of the loan for the life of the loan and did this but then our loan was sold to PNC Mortgage in 2015. We received a letter saying that none of the original conditions of our loan would change. A few weeks after PNC took over they demanded we purchase additional flood insurance because their policy was for us to carry the amount of replacement value on our property not the loan balance. Clearly they were changing the original loan agreement we signed. We ended up refinancing our home with a different bank which cost us an extra 3,500 in closing costs and appraisals to get them off our backs.

I have been a customer at your bank for many years and have always been satisfied with the way you handled business, but after recommending your service to my son Lee ** for a mortgage loan that is no longer my feeling. After almost 5 months of gathering financial and tax statements, typing and retyping letters to suit your needs, two appraisals (you couldn’t find the first appraiser after waiting two weeks for his report) then having to hire an engineer who required structural repairs that will have to be torn out eventually to repair the wall properly, to stop leakage, then, after repairs, more financial request and all the stress of dealing with the previous owners, my son finally said he was tired of PNC’s BS and for me to forget helping him, he would take care of it.

My husband and I were looking for a mortgage thru PNC. My husband has a lot of student loan debt so when we spoke with the man Erik from Abington/Jenkintown PA Branch he was aware of all of our finances and even gave us a pre approval. We were very thrilled and I spoke with him on many occasions discussing how we were able to get a mortgage through them and denied other places. Well everything went to the underwriters and he told us 3 days to get everything officiated. Don't you know he did not answer any of my phone calls or emails or messages.

After assuming my father's mortgage, PNC Mortgage has been a disaster from the start. You can send/sign/hire an attorney your life away. They DO NOT want to work with you, they DO NOT want to help you, and while they are requesting document after document that the original packet didn't require, they are going to come back to you with an "I'm Sorry. You can short-sale or Deed-in-lieu." Most the time, they come back to you in the 11th hour and demand more paperwork, therefore not even allowing the time to submit, and suddenly your application is closed in that department due to time. They always tell you "Loss mitigation is the way to go, they will gladly help" - False hope. They do not want to help.

My mortgage was bought by PNC and what an awful company they are. My first experience with them was February 18, 2016 when I faxed a request for the release of my escrow account because the LTV was at that time 63.20% (it's lower now). A letter dated February 22, 2016 said they were "reviewing" the inquiry. Then came a letter dated April 6, 2016 stating that the closure of my escrow account was approved. However. In order for them to do so, I would have to pay a fee of $550.94. Needless to say, I was not willing to pay them a fee to return my money to me so I could take over my insurance and tax payments. So they still handle my escrow account to this day. I won't pay them one dime that they don't deserve.

4 attempts on REFI and PNC self inflicts damage, denies anyways. Nov. 2016 PNC calls, invites me in to look at a REFI. 1st app they abandoned it and I get denial for incomplete. I call, we resubmit, now I've left a job for a better one in Jan 2017, it's a "staffing" but it's a right to work state, so no issue? Wrong, denied after the processor wants me to get all the payoffs, and info when it's HIS job. Mortgage team says they will replace him on my account and, "Let's resubmit again." 3rd attempt, I find out the SAME guy STILL on it, and having issues with VOE. Can't get anyone to use logic or common sense and underwriter (UW) decides that staffing while a long term here in Florida a right to work state anyways, understands the circumstances, however for "schedule B compliance" my loan must die.

Mark ** of PNC BANK MORTGAGE, is a complete liar and fraud. We were approved in March and were told we would get commitment letter in 24 to 48 hours. After multiple phone calls and numerous unanswered emails, he finally told us today... 2 months later and over $3000.00 in lost money, that things were never going to work from the beginning and we should go somewhere else. How does a company allow an employee to lie to a potential customer for months? Stay away from PNC Mortgage and Mark **. Complete frauds.

I've had a PNC mortgage for over 20 years. With interest rates low, I decided to check in to refinancing. Called the 800 number and began the process. I have 1 mortgage at 5.75% and a second at 3.25%. We discussed rolling the second mortgage into first but I decided to leave it alone. It's a small balance with a low interest with a payment I can handle. I just really wanted to lower the first mortgage. No monies out, just lower it. So, I paid the application fee of around $100.00 and was told an appraiser would be in touch to schedule an appraisal. I was told the whole process would take about 30 days.

I placed a claim with my insurance company for repairs and damages to my house due to flood in Oct 2016. PNC mortgage wanted the check and that was fine. They stated that as the repairs were being done they would issue a portion of the funds to me to pay the contractors. Well it well for the replacement of the roof and floors in the house. I had to pay out of pocket for the other repairs because they stated that they had paid the allowed amount and the remainder funds would not be released until all work was done. I now can see damage, ie rotten boards where the rain destroyed and the contractors did not catch in the estimate. I would like to have this repaired as wasp are going into the openings.

I am a General Contractor for a PNC Mortgage Holder. PNC has had the 1st insurance check since the middle of March 2017. We have finished up all trades on the client's home and sent PNC all correspondence needed to release the check. The completion certificate was faxed a 2nd time on 4/6/2017. My client has spent hours on hold to talk to a representative but no one ever answers the phone. I have emailed and no response. I have suggested to my client that he change mortgage companies to one that really cares about their mortgage holders. I will be turning this over to the Attorney General's Office for further help.

So we applied for a mortgage and throughout the process e-mails went unanswered, ignored, or answered after three and four days. Everything was sat on until the last minute then it was a huge rush to get things pushed through. The loan processor began emailing insults as related to our lack of patience. Now the loan will not close as was expected (and all because we were ignored) and we will lose the opportunity to close on our home. As of this date I intend to pull all of our banking from PNC Bank and NEVER to return. To think that going with your personal bank whom you already have a relationship with would be simpler and easier.

I refinanced with a co. and about a week later they sold it to PNC bank. PNC started sending me letters that I didn't have flood ins. Then they said I didn't have adequate flood coverage. Then they said my flood ins. expired. Then they had me with an ins co. I never even heard of. Since I just refinanced, and you just bought the loan wouldn't you think they would have checked this information out with the co they purchased me from... Since I had just refinanced, you know I had to have the proper information and everything in place. My flood ins was paid in full in Aug 2016-Aug 2017. I did my refi in November 2016. How could you say my flood ins expired. I do not recommend them at all!!! PS, I have several mortgage companies throughout the years and have never had this kind of nonsense before. Well except for Nationstar, whom I would not recommend also.

All I want to say is PNC should be ashamed of themselves. When I bought my home in 2008 it was with a mortgage company who then sold it to PNC. In the years of paying my mortgage each month any time I had to speak with a representative they were rude and never really seem like they cared about my problems. Fast forward to 2016. I have been needing to refinance my house to remove my ex-husband's name from the deed and the loan. I first contacted PNC and ask them if I would be eligible to refinance with them considering that's who my house is with. Because my home had been a rental home and because I did not live there and I could not refinance because of certain Financial things. A month after I had given up PNC called me. Told me that I would be eligible to refinance and do an FHA streamline loan period. And I could remove my ex-husband's name with no problem.

You don't have a choice about becoming their customer. They buy your loan and you are stuck. And then you suffer. They messed things up when they bought my loan. They couldn't make their own auto-pay system work (their IT is terrible). Then they hit my credit rating with a 60 day late! Incompetence like you've never experienced.

Paid off loan in October and I'm blocked from signing in. Sold rental in October, I need all the taxes, insurance and interest paid info. I don't recall getting in the mail. The website I used for 10 years to pay and get this info no longer recognizes me as a user. Hoping to get online, now will take my chances calling and then waiting for a mailed tax form.

My mortgage is currently with PNC. I wanted to take advantage of the lower mortgage rates, and with constant bombardment of PNC's 'Refinance with us' mailings, I decided to do all the work required. It started well, and then the bottom dropped out. The finance officer, located in Michigan, promised the sun and the moon, then moved to Mars. For over a month I called and sent emails. No response. Finally, another finance officer contacted me and continued to process my application. I sent ALL paperwork requested - repeatedly! I don't understand. How is it that the underwriters have absolutely no clue as to what their job is? I sent proof several times that I OWN my solar panels. I sent an electric bill to prove that I am hooked up to the grid. I once again, for about the 5th time, received an email asking for proof that I paid for the solar panels. I told them to keep their mortgage.

I've read some of the complaints and all I can say is I am amazed that many of the complaints are exactly like mine. I wish. So now for my complaint... We originally financed our home with another company, then PNC bought our loan. I had no problem after paying our loan for over 10 years total. We decided to refinance to ten years and since we would not need another property survey since PNC already had a copy it made sense to refi with PNC.

All options were within the nose of each other for a refinance. I previously had a mortgage with PNC. So I figured all things being equal I would re-use them - it should be easier. This was a mistake. The amount of documentation I need to provide was as if they did not have an existing financial relationship with me. Fine. However, several of the document required were redundant and a waste of time.

First let me say that I've never felt so badly about a company that I felt inclined to create an online account just tell others about the experience. There is a first for everything I guess. I'll just dive into it now.

I have a mortgage with PNC and back then five years ago I was told I had to pay $800 to lock in an interest rate which I was told that it's only $100. Secondly I applied for a home-equity line to purchase a new property so I can write my current space out. They demanded numerous amounts of documentation something that was a relevant and on top of that they don't do home equity line for co-op which means they made me waste over two weeks of time!!!! Furthermore the gentleman that called back just said "it's just something we don't do" after two weeks of wasting my time. He clearly is not properly trained and again wasted my time. I don't know what type of scam the mortgage company is trying to play but they are doing very bad things. I want some type of outcome out of this.

I have been with PNC for years. Have all my accounts, mortgage and home equity there. I recently went to refinance with them. Of course I had to give them my life history, taxes for 3 years etc. Then they told me to roll my 457 over to them from MetLife and take monthly payments and that would bring my income up since I collect a pension. Well, stupid me I did that and started taking payments. Now they denied me the loan because I owe too much in credit cards, which is why I was taking the loan to pay them off. (Really PNC, you would be making more money!) My credit score is excellent but that does not matter. Then she says she will try for another type loan. Never heard back from her now for 3 weeks and they are ignoring my questions. I am looking elsewhere and taking every cent out of that PNC. Thanks for nothing PNC.

The worst experience ever. I applied for Home Equity Line in August of 2016. It took 2 months for a Appraisal report to come back and it took 3 weeks to be review. Every time I called they would tell me the report is being review. Finally got tired of the runaround and ask to speak to Supervisor. SUPERVISORS never contacted me. I then called the Escalation Department. It was no help. Please I don't want no one to go through a similar nightmare. JUST STAY AWAY FROM PNC BANK.

I never write reviews and shame on me for that. After this experience I am however in hopes of saving others the grief I suffered. In attempt to refinance my house I s/w agent ** at PNC. They required a LOT of documents, reports, and paperwork, much more than I've had to supply in past home transactions but oh well. I was told my rate would be locked in for 60 days and I had up until then to get all of the process complete.

PNC is a very poor mortgage company. When I ask for the process to cancel my PMI I was given a 2 page letter of all the steps I must follow, which one of them was send $500 to a appraisal company owned by PNC and after I call to ask questions and ask what other options I have. I was told in not so many words though that was the only option open to me and no I could not talk to a supervisor or any one else. All I can say is PNC does not have a customer service group can or want to deal with customers to help them. It is easier to refinance my home loan with another company and will cost me less money and I will not have to buy PMI.

Beware. I made the mistake of choosing them as a FHA loan, not only have they taken 40 days to get a loan commitment, they are using NationalLink for appraisals and they purposely appraise at a very low figure. I was unable to get my home, they were asking for 20k down FHA program. Loan officers are rookies and hardly ever answer the phone. I wish someone would have told me how awful it is to conduct mortgage business with them. You have been warned.

My mortgage was sold to PNC. No problems, I paid and they took the money. Then I suffered damage from a tornado December 26, 2015. The insurance company was quick to pay, but the money went to PNC for them to hold as repairs were made, fair enough, or so I thought. I have had to pay thousands of dollars out of pocket, went months and BEG PNC to reimburse me for repairs, even after I sent cancelled check copies. They have been HORRIBLE to work with. I still might have to sue to get money owed me, but normally, after a few months of begging they release the money to pay me for work I paid for months ago. RUN AWAY from PNC Mortgage.

I originally got my mortgage from Loan Depot, an absolutely terrible company. Home Depot sold my loan to PNC Mortgage. As my 1st payment is due PNC Mortgage did not have my account setup and did not allow me to make my first payment. My interest on the mortgage keeps growing even if they can't charge me a late fee. I have money for my mortgage payment sitting in my checking account while PNC will not allow me to pay my payment. I received notice that my loan was sold to PNC 17 days ago and they didn't have time to assign me a loan number and send out payment instructions. Do not use Loan Depot or PNC, they have terrible customer service.

I first applied for PNC to get a pre-approval for a loan to buy a house in June or July of 2016. I was to go to closing on 8/31. These people gave me and the owners the runaround for what was missing in paperwork for about a whole two months, which made the people that I was buying the home from back out. The loan officer left in middle of all this. However when the supervisor stepped in it went from bad to worst cost me my dream home. After I get another home I will never deal with PNC for anything after this. Just awful. :(

We spent 3 1/2 months dealing with PNC Bank over what should have been a simple refinance. I have never experienced such terrible customer service or lack of knowledge from a bank regarding mortgages. Multiple times documents had to be resent after the loan officer misplaced them, weeks at a time went by without any contact with us, and every time I contacted them they had screwed up some important information and were clueless on any details. After 3 1/2 months of them wasting our time they never even called to say they were not able to refinance our home. I received a letter in the mail with a generic reason. We then decided to refinance with our local credit union. They gave us a better rate, said we were great candidates for the refinance and had it all wrapped up in 3 short weeks!!! PLEASE think twice before using this bank for anything!!!

I have an line of credit from PNC. I notice discrepancy on the interest charged. I paid my loan 15 days in advance yet the interest is higher than the month before. I have called for explanation from PNC 3 weeks ago and still have no answer to date. I called many times and spent many hours on the phone (not to mention my calls are being passed around to different departments), yet no one has the answer. The person I spoke to last told me he will look into it and should have an answer in the next couple of days. A week later he still did not have the answer. Years ago (maybe in the early 2000) I have the same issue and PNC was able to credit me a big amount of money from the monthly interest charges they charged me on this account. I have to warn people that deal with this bank to be vigilant into your interest charges every month.

My home equity loan line of credit for 250k we only used 75k in checks written. I am questioning why they are showing that I owe 227k. I can't get a response from anyone at PNC. They said they can only go back 10 years. My husband was very sick and passed away and I have been looking at bills and think there was an error but cannot get help from PNC.

PNC MORTGAGE DIVISION...I had been a real estate agent for 15 years and I have never had an experience like I did with PNC. My clients were easy ready to go, 30,000 down and they had their own closing costs. First off return calls were slow and an attitude when you called. Then my buyer's closing date was moved and a new date never given. We begged and pleaded for a new date and nothing happened. Again conventional loan with 10% down and the client had 2 accounts with PNC...no brainer!

I am a first time home buyer, and I went through PNC to get my mortgage because of a low down payment promotion they were running. I found the home I wanted in June, signed the contract, and began the closing process. I was told it would probably take about 45 business days, so I was prepared to wait until the end of August to be able to move into my home. All the time I have been so excited to embark on the adventure that is homeownership. Little did I know that as my projected closing date came and went, I would wish that I never even started this process.

I used PNC because a private banking executive I had worked with for years had begun to work for them. I was under the impression that I would be working with her, a very nice and efficient person, but found out that that would only be in the case of refinance, not a new mortgage. I was connected to a mortgage account executive in another city in state, Michael, and he assured me he would help throughout. As the process unfolded, there were demands for more and more information, presumably required for new regs that came into being after 2008.

Most horrible experience with obtaining mortgage loan. Loan Officer, Jennifer **, confidently told me we could close on a home purchase on 8/13 if all went well. Appraisal value was 28k under purchase price. Jennifer & PNC sat on appraisal issue for 3 weeks. She went off on vacation for a week and did not give realtors, attorneys, or me a contact person or number to reach while she would be away. She completely ignored our calls all week during her vacation. She then told us closing would occur on 8/24.

PNC was not our original mortgage company. They bought our mortgage company, but I wish they had not. Things went smoothly for several years after PNC bought our mortgage. In fact, interest rates dropped very low during those years, so we contacted a local PNC agent to refinance. He looked at our information, said it would be easy and quick. In fact, a simple phone call locked our rate, and the package was in the mail in a couple days. We filled everything out, sent all required forms, and forwarded to PNC in self-addressed envelope. It is important to note here that PNC ALREADY OWNED our loan for several years. Despite that fact, after charging us over $700 in app fees and appraisal fees, they denied our refinance.

Rarely do I feel strongly enough about an experience to write a review, but this company wasted many hours of our time and lots of our money. This felt like a scam that they were allowed to get away with. Our loan was sold to PNC early on and it caused us a nightmare for years. We were paying ahead on our loan since that was not supposed to incur any penalty, but what we weren't told was the hassle PNC would cause about the massive PMI they were charging us. They refused to remove it for many years that we should have been eligible for it to be gone. They set up a system where the only way to remove the PMI early (from having paid ahead) was to have the property re-appraised.

The process of getting a mortgage with PNC was a nightmare from start to finish. They lied to us about Private Mortgage Insurance, then after we paid down to 31% LTV they still refused to remove it. So we decided to pay off our mortgage and on the payoff statement they were charging us for 2, not just the current month, but 2 months of mortgage insurance. So basically charging us for mortgage insurance for a month our mortgage wouldn't even exist. Complete liars and thieves. Stay away.

Beware of PNC with insurance claims. Our mortgage was purchased by PNC around 8 years ago. Everything seemed fine until we were hit by a severe hail storm in April that caused an insurance claim of $40K. Of course all the insurance checks included PNC and since then PNC has been holding our money hostage. We even had to pay out of pocket to the tune of $7,600 to get our HVAC system replaced because PNC would not send us any of the insurance money. And then it took 2 weeks to get a check from them after we jumped through all their hoops which included them calling the HVAC company to verify we had paid them despite the fact we had provided PNC with a receipt. They behave as if the money is theirs and that they give it to us out of the goodness of their hearts when in fact it's money earned by us and paid to our insurance company.

We had all of our condo loans and condo accounts with RBC. When PNC purchased the bank in the middle of one of our condo loans, when it was ready to close, it took an additional 2 months to close, leaving me in tears - asking for documents that had been provided over and over. Over the next year, I went through a nightmare that was unbelievable.

My mortgage was bought out by PNC 2 years ago and my life has been a nightmare ever since. They will not accept my association master plan insurance, they threatened me with an additional policy at the cost of $521 a year. When my association satisfied their need they countered with lack of interior insurance stating they want another HO-6 policy to cover my personal effects and any "betterments/improvements" I might have done. There has been none and how can they force me to buy additional insurance on something that is not there? After more than 1 dozen threatening letter and more than 1 doz personal calls to their insurance dept they are brain-dead and don't understand. Problem solved!!! I refinanced at a lower rate with a very good lender. PNC: you can kiss my **.

It is obvious after reading the reviews on PNC that they are a terrible bank. I wonder why nothing has been done about them? This concerns my mortgage. My payments are not credited on time and over a month late before they credit my account, even though they have cashed my checks a month and sometimes 2 months in advance. On occasion they charge a late fee, even when my account has been paid months in advance. Some payments are never credited even though they cash the checks.

After PNC bought my mortgage, making me their customer without my consent (and having the nerve to thank me to "choosing" them), they communicated wrong information to everyone they possibly could: me; my homeowner's insurance company; my county's tax office; and most infuriatingly, themselves. As far as I can tell, no department at PNC communicates with any other department, and every department will blame your problem on another department.

After having a mortgage with PNC for 10+ years without an issue. We are getting harassing phone calls and letters about our mortgage being in jeopardy of foreclosure. Upon calling, I was met with a woman who had no idea what was going on but a supervisor could call me back next week! Really? I demanded but it did no good. She said upon looking into it that my escrow had gone up in January! Where's that letter? So annoyed but happily refinanced with another company.

I, like many others had my mortgage with a smaller company which then was purchased by PNC. My experience with PNC has absolutely horrible. Their "loss mitigation" process is a joke. They are NOT invested in assisting the customer in any way. It almost seems like they are invested in getting you in foreclosure. Despite jumping through all their hoops, they do NOT provide any real assistance. This company's business practices are horrendous and I am actively searching for a new mortgage company to handle my FHA loan.

Updated on 06/20/2023: I had a mortgage with them and all of the sudden they doubled my monthly payment! They forced me into escrow even though I was making insurance and tax payments separately. They decided to force their insurance on me which was the highest available of course. While in the process of refinancing with them I got a foreclosure letter out of the blue! I lost my house and truly HATE them.

I have read most of the remarks regarding PNC and see our situation reflected in most of them. We did not sign up with PNC to be our lender; they bought the company with which we had financed our mortgage. Gone was the personal attention, the willingness to listen and help. I applied for loan mitigation after unexpectedly losing my job in 2013 after 34 years; shortly thereafter my husband suffered a catastrophic stroke. Since that time we have submitted several applications for loan mitigation (we don't qualify for HARP because we do not have a 12 month record of on time mortgage payments).

My husband and I wanted to refinance our mortgage with PNC to lower our interest rate. We were assigned Erik ** as our loan officer. What a disaster. After 6 sets of paperwork that were wrong - wrong loan amounts, wrong closing costs that changed with no explanation, wrong term, wrong interest rate - we had had enough and cancelled the loan. We lost money because we had already paid for the appraisal and certain fees but we were worried that PNC could not get the paperwork correct - and Erik ** kept telling us to "just sign it and it will be corrected at settlement". My husband and I are seniors and the one thing we have learned is to never sign something if it is incorrect!

This is the worst mortgage company ever to exist! Local banking personnel have been very good. Mortgage personnel, lie, lie, lie! My mortgage terms was changed from a 30 year to a 20 year with the Make Home Affordable Act without my approval (or none clear to me) so that I ended with no financial relief making almost the same payments as before I applied. Actually, I was told by a mortgage representative that "the bank had to makes some money"! Of course this was denied by someone who was NOT on the phone at the time! They are VERY good at "losing" paperwork, payments and anything else that will serve their purpose, so make sure you have copies of everything, including voice recording if you speak with some by phone. It has been several years and still I am at the same point as when this all started. If you can, just go somewhere else for your mortgage needs!

First I am not new to dealing with mortgage companies. I have rental properties and currently have 5 mortgages, so mortgage companies are nothing new. I had one of my two garages destroyed by a tornado in December. My insurance company, Farmers, has been great to deal with and I was treated very fairly. The money was forwarded to PNC bank, which is where the problem started. You can wait on hold for over an hour at times to talk to Loss Claims, and they will find any reason they can not to release any money to get the job started.

This was my first home purchase. Everything seemed to be rolling along when three days before the closing, the bank informs me that they did not finish my paperwork and will have to postpone the closing for five days. They claim there was a discrepancy on my tax return totaling $112. It turns out this was the fee to do my taxes. When I explained this to them, they stated that the paperwork will not be finished in time for closing. I told them that I had a moving company scheduled, I took time off from work, and all the utilities were notified of the closing date plus a furniture delivery was scheduled. They stated that they would see what they could do. They made no attempt to rush the paperwork and therefore my closing has been pushed off an additional five days. I will never use this company again. They made no attempt to correct their mistake and worked at their own pace with no regards for the customer.

I have a home in lower Alabama close to the gulf. We purchased our home about 18 months ago. We decided that this area was not for us so we put our home on the market for sale. This is not a fast selling area, so after 6 months the listing expired. Shortly after it had expired, we had a person who wanted to purchase it. This person was using PNC Mortgage, which is where the problems began. We put a closing date to be within 45 days for a simple fha home loan. Our buyer had moved quickly during the process getting the appraisal and home inspection done within two weeks.

When my home mortgage was recently purchased from Roundpoint Mortgage by PNC Mortgage I actually thought it would be an improvement because I liked the service I received from PNC Bank. Unfortunately, I soon found this to be a big mistake. First, the hand off from one mortgage company to the other was the worst that I have ever experienced. And second I learned that, unlike every other financial organization I work with (banks, credit cards, mortgage companies, IRS, etc.) PNC Mortgage does not collaborate with Quicken and, according to their representatives, has no plans to do so. So far, this is the worst service I have had by a mortgage company.

PNC bought my loan in September of 2015 and it has not been a good experience. I sent my first 2 months payments to PNC along with the EFT paperwork. Well, guess what, they claim they never got the form, but they got the payment, same envelope. I assumed it was all setup but it wasn't. I was out of town and didn't watch the account to verify payment. Until I received my mail, I already had a notice of being turned over to collections, default. I paid my payments via phone immediately. I had to send a letter to them explaining what happened.

After my home was severely damaged by Hurricane Sandy, and a divorce that followed, I was awarded the home through the courts. I attempted to modify the mortgage 3 times myself, sending in well over 200 documents each time only for PNC to turn me down each time for a variety of reason including a document faxed to them on the last day they needed it only to get their response that they don't scan it in until the following day.

This has to be the worst mortgage company ever established. Absolutely no communication with me or my wife. First time home buyers beware, you will have absolutely no idea what is going on throughout your whole process and or what the next step is. They give you unrealistic deadlines for a ton of paperwork they need from you. They ignore phone calls and numerous emails for days and then will email you back and let you know you have one day to get them numerous different papers and letters signed and returned. Wouldn't recommend this mortgage company to anyone, if I could I'd boycott.

Woeful experience overall. It started off well with the loan manager (based in Harrisburg) - that was 10/10 for speed and service. From therein it was 0/10. When we did the closing the PNC 'notary' didn't date his signature (that's not even in the notary 101 I bet). That cost 3-4 days of a delay. After that though we were promised it would be ready on a certain date, then another and then another. We wanted the HELOC for some heavy ticket improvement items and the delays caused all sorts of headaches for us and others. Even the group handling an escalation complaint were poor. My advice would be to go with a professional HELOC group.

With credit scores over 700, approvals thru the end, to find out our appraisal came in $25k less than loan we were getting to refinance. We were given the choice to negate the application or come to closing with $25K. Very disappointed. PNC has no other options available, having cost us $500 appraisal fee @ Christmas time, along with loss of time getting all paperwork together. No concern to help existing customers.

I have contacted PNC several times in reference to deleting the PMI. They sent me a letter twice informing me of the requirements to get my house appraised and the appraisal has to be more than 579,000. This btw is the price my house appraised for when I purchased but I went ahead and got two appraisals. Both appraisals were above 579,000. When I presented them the appraisals, they then sent me a letter saying they have made a mistake in the required appraisal amount and that my house has to appraise at 630,000. So they refunded me the money I paid for the appraisals.