Newrez Reviews

Really awful servicer to deal with on every level. I have constant hassle with them switching from one carrier to another and have not been able to straighten out what they are doing for months. Can't log onto my account half the time, the other half you can’t call them either. I am going to make my second complaint the banking regulators tomorrow.

Loan was moved to this company. Tried to pull equity to do a kitchen upgrade..excellent credit, $8,000 total in credit card debt, 2 cards. Bought home in 2009 never late. They told me I owed too much on MANY cards. Nope. Asked me why I had many credit inquiries. I wouldn't know because those came from companies trying to OFFER me credit. Last September I did a homestead tax exemption and sent them the documentation. We are going into March and the payment hasn't been adjusted. I've called them 3 times and they are always "working on it". I'm paying $400 to $500 more than I should be! Very disappointed and unnerved seeing so many 1 star reviews on different sites.

I didn’t “choose” NewRez, my original loan was with USAA, passed off after a few years to PHH, then to New Rez. My credit is excellent, btw. A few years ago I wanted to refi/consolidate other debt to get a lower rate and pay everything off sooner. They dragged the process out with ridiculous requirements that they later admitted they had stupidly locked themselves into, so I just quit. I have now paid off the mortgage, and 6 weeks later, waiting for my excess escrow payback, which btw, is excessive. If this is the way everyone is treated, they are making a lot of interest on money that isn’t theirs. Customer service is seemingly present, but it’s just an illusion. I routinely get letters weeks after I send an inquiry, long after I’ve given up or found my answer another way.

Newrez bought my mortgage from previous lender. No problem. Easy to set up automatic payments. Paid them for years on time no issue. When I wanted to explore what it would entail to recast my loan I found it virtually impossible to get information/support. No way to write in about the issue, live chat with AI didn't work, and virtually impossible to get someone on the phone. I had to lie about why I was calling to get some support. They are a DEBT COLLECTION agency - And that is their focus. In a world with decreasing customer support, and it being super rare to get a real person on the line to help. Newrez stood out as an ALL TIME LOW experience.

WORST MORTGAGE COMPANY EVER. STAY AWAY AT ALL COSTS. YOU'VE BEEN WARNED. You all are practicing deceptive practices. You are unreasonable, unprofessional, you DO NOT service your VA customers as you should be doing. You are committing fraud. You are extremely incompetent. Absolutely horrible.... I will go out of my way to spread this far and wide just how horrible this company is and everyone should stay the hell away from it at all costs. I absolutely LOATHE your company...

If at all possible, please avoid doing business with NewRez. Their customer service is the worst I have ever encountered. Many of the agents seem incompetent while trying to answer basic questions. I have been calling them for 6 months regarding a lender placed insurance that should have never been added to our account. They increased our mortgage payment by 300 dollars and although they found their mistake 3 months later, they still want us to pay for the months they added it.

While my account has been & is current, it is an ongoing challenge when dealing with PHH/Ocwen/NewRez/MQ. Pick a name, they seem to change consistently, but it's the same crappy ALL offshore support. Agents read a script, not fully engaged to answer questions outside of script and sadly most give inaccurate answers, or worse lie. Agents will not give full names, some won't share ID, location and will hangup randomly. Getting accurate answers and real support will require multiple calls over many many hours.

I inherited my mother's house in February of 2023. I lost my job in December of 2023 when the loan was sold to NewRez. I immediately asked them for a deferral payment. In April they filed foreclosure. Then decided to have me apply for deferral. Here we are in November, they have set a sale date and said they never received my paperwork.... LIES! I have emails to prove documents were sent. They are shady. I filed a complaint with Consumer Financial Bureau who is investigating. In the meantime, I have other help in the works. I do not want to deal with them. They are crooks!

Since my loan management was sold to Newrez it has been nothing but a nightmare. I have an adjustable HELOC that should fluctuate as interest rates go up and go down. All it’s done is gone up and never readjusted to the lowered interest over the last several months. I continue to pay a high rate and nobody will contact me, tell me what’s going on. It’s been a month since my first inquiry after several calls into customer service. I’ve requested call backs several times from someone in authority with no help…. Would someone from Newrex contact me?? Also they owe me money for the overpayments last few months as rates have steadily gone down…

I have purchased several houses through the years and have excellent credit. When I went to close with NewRez, they had incorrect information I had pointed out prior to the signing. They hire a local "person" that does the closing and they cannot correct anything. This stalled my closing. I have been with them for several years and when I need to contact them it is impossible. There are many choices - DO NOT use NewRez and/or Loan Care. They are one in the same. AWFUL!