Newrez Reviews

LAWSUIT waiting to happen. I am not a customer, but here is what Newrez has done. Newrez filed their customer's mortgage with the county onto my property. My mortgage company (Rocket) already provided me and my roofing contractor a pre-approval. Roof tiles have been stripped off the roof. Rocket emailed back that the approval is on HOLD till this is resolved. My roofer pulled off the job, and I now have an unprotected roof.

I recently sold my home that had a loan through Newrez. Closed the loan on May 23, 2025. Still, as of August 12, 2025 no refund of my escrow account. Called them 3 times. 2 times was told they mailed it to the wrong address. Now supposedly they are going to direct deposit it. That was what I was told on August 1. Why won't they give me MY money back? It's going on 3 months now!

I'd leave negative stars if I could. My sister recently had her loan transferred to this fly-by-night, incompetent wanna-be lender. Their website won't allow a payment to be made, their "contact me" message says that it will take them 30 days to respond, and the phone number on their website also does not work. I googled "Newrez how to talk to a real person" to get a number, so we called them on that number which is where the chick who answered told us no less than 3 times that they were a collection agency and anything we say will be used to collect a debt.

As a disabled veteran, this company has done nothing but act in contempt toward me. They answer the phone with a script saying "thank you for your sacrifice to our country" then proceed to spite me and ignore my requests. They purchased our loan from Armed Forces Bank then 'accidentally' restructured it adding in property taxes when I am exempt. They will not let me delete/opt-out of escrow and their system won't let them fix the problem' for several months - causing a significant financial hardship. My mortgage is going up $800, per month, for taxes that will not be owed. All they had to say was 'sorry for the inconvenience'. I have submitted a complaint for discrimination against them.

I have been unable to log into my portal 9/10 times since my mortgage was sold to Newrez. If you call, any number you select to talk to a representative just loops you back to the main menu so you never get to actually speak with anyone. The Chat feature from their website was less than helpful. I needed my 1098 or year-end statement. They said they would email it to me but did not. I told them I could not log into the portal and needed to be able to and they indicated something must be wrong and left the chat. Here I am unable to see or access anything to do with my mortgage and no person to assist.

HORRIBLE COMPANY, NO CUSTOMER SERVICE. NewRez has increased my fixed rt mortgage $2000/MONTH because they did not escrow enough for my property taxes. Took them 3 YEARS to figure that out. I asked 3 yrs ago to pay MY property taxes & was denied. Now I am paying for THEIR SCREW UP!!!! Have made 2 calls to again request paying my own property taxes with NO ANSWER!! DO NOT USE NEWREZ >>> HORRID!!!

My loan was transferred to NewRez two years ago and their customer service is absolutely terrible! My first experience calling customer service was about my account number not registering with my bank to use my online checking to pay the bill. They had absolutely no answer for me and just told me that I couldn't do it and had to make the payment from their website.

Been having a pretty terrible experience with them. They are saying I have to have a 75% LTV (Loan to Value) to have my PMI removed, however I always knew it to be 80%. They are telling me I'm incorrect and it's 75%, but they continue to bumble the sending of my paperwork stating their number. They've sent me the wrong documents, they've put them behind a firewall I can't get to with the email they told me to log in with, and they've even at times just forgotten to send anything. Be very wary of this lender. I'm not sure if what they are doing is predatory lending or not, but it's REALLY annoying.... and so every month I keep having to pay PMI while we dance over the phone ever few days.

Unfortunately, my mortgage was transferred to NewRez, and my experience since then has been extremely disappointing. While I understand that occasional mistakes can happen, the issues with this company have been ongoing. From double mortgage payments being processed, to a refund check being mailed to the wrong address, it’s been a constant source of frustration.

I have yet to have a satisfactory interaction with them. Most recent issue is in March I changed my homeowners insurance provider for better coverage at a lower rate. I contacted Newrez to let them know as I did not want them to make a payment to my old insurance company and per the correspondence from Newrez, they make payments 3-5 weeks before the due date. On 1 of my many calls an agent gave me an email address to send my new proof of insurance letter to. It was a website NOT an email address. When I pointed this out she argued with me stating "this is the email address they gave me" I had to explain that if it ends in .com it's a website NOT an email address. As of today my insurance company has yet to receive payment and it's 6 days overdue. Horrible service!! I make my payments on time. Why can't they?