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Newrez Reviews

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By: Diana Flowers
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Edited by: Liz Bingler

About Newrez

Newrez is an online mortgage lender based in Fort Washington, Pennsylvania. The company provides a number of mortgage products, including purchase loans, refinancing, government-backed loans, nonqualified mortgages (non-QMs) and home equity loans. Customers can also work with local realtors through Newrez’s partner company, Newzip, which allows borrowers and sellers to qualify for credits on closing costs.

Pros
  • Wide variety of loan options
  • Fully online application process
  • Available in all 50 states
Cons
  • Not transparent about rates
  • Doesn't offer prequalification

Newrez Reviews

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    How do I know I can trust these reviews about Newrez?
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    Customer ServicePriceStaffLoan ProcessHonesty & Transparency

    Reviewed June 7, 2023

    As you can see by the vast majority of reviews, this is an extremely horrible company. If you can refinance with another company, it will definitely be worth it. The CSR's at this company are complete idiots and do not care one bit about customer service, as do their "supervisors". They say the lines are recorded, but by the way they all talk to customers, I would say that is an outright lie.

    It extremely difficult to self service your loan, and when you call in, you would have an easier time getting the code for the vault at Fort Knox. They make it as difficult as possible to go through the process of verification, and you have to say the same things multiple times. There is no consistency among CSR's and you will get a different story from each and every one of them that you talk to. They will outright lie to you and call you a liar when you call them out on it. By all means possible, try to go with another company if your mortgage gets sold to these ridiculous people. The extra money it costs will definitely be worth not having the headache of dealing with this company.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2022

    I was assigned to this company when I refinanced my mortgage in January of 2022. In the time since I have had no problems of any kind. I do my business with them strictly online so I have never reached out to them and can't comment on their customer service.

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    Newrez Company Information

    Company Name:
    Newrez
    Website:
    www.newrez.com
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