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Merrick Bank Reviews

4.4
3,012 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Author picture
Edited by: Tammy Burns

About Merrick Bank

Merrick Bank specializes in programs for those looking to build or rebuild their credit. It also provides consumer finance options to marine, RV and horse trailer dealers. With its merchant acquiring services and independent sales organizations, it supports a wide range of merchant categories and offers multinational and dynamic currency services, next-day funding and daily reconciliation.

Visit merrickbank.com
Pros
  • Cards and loans for low credit scores
  • Financial education resources
  • goScore program
Cons
  • Minimum $25,000 for CDs
  • No balance transfers

Merrick Bank Reviews

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    2 featured reviews

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    Page 3 Reviews 75 - 225
    Verified purchase

    Reviewed Sept. 24, 2026

    I love Merrick Bank. They’re there when I need them. They’re also easy to manage online.

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    Verified purchase

    Reviewed Sept. 24, 2026

    Merrick Bank is great. I have had nothing but positive experiences.

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    Verified purchase
    Ease of Use

    Reviewed Sept. 24, 2026

    I have no issues. Easy to use. Love it. Would recommend to friend and fam.

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    Verified purchase
    Customer Service

    Reviewed Sept. 24, 2026

    You closed my account without telling me. No letter no phone call nothing. Tried to use card declined.

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    Verified purchase
    Customer ServiceBilling

    Reviewed Sept. 24, 2026

    I have several credit cards, for the first time in my life however I went through a divorce that put a lot of strain on my financial part of life. This credit card has been the easiest to use upgrade and your customer service is topnotch.

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    Verified purchase
    Customer ServiceBillingRates

    Reviewed Sept. 24, 2026

    Merrick Bank has never let me down... Great customer service, great credit card rates.

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    Verified purchase
    BillingTransparency

    Reviewed Sept. 24, 2026

    The banking app makes it easy to make payments, and is up to date on every transaction, as well as allows me to monitor my credit score.

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    Verified purchase
    Staff

    Reviewed Sept. 24, 2026

    This bank is Excellent, reliable, comfortable and spectacular.

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    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed Sept. 24, 2026

    Call to make a payment over the telephone and it was quick and easy.

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    Verified purchase
    StaffBilling

    Reviewed Sept. 24, 2026

    This is the first credit card that I've had that really does want to help you build your credit. As long as you make your payments on time they will raise your credit limit automatically!

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    Verified purchase
    Staff

    Reviewed Sept. 24, 2026

    Amazing stuff at Merrick Bank. I’ve had zero problems, App works fantastic and using the card I’ve never run into problems as well.

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    Verified purchase
    Staff

    Reviewed Sept. 24, 2026

    Easy transaction and no pressure. Very friendly and professional.

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    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 24, 2026

    My refund has not been processed. Please send me your refund as soon as possible.

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    Verified purchase
    Customer Service

    Reviewed Sept. 23, 2026

    I still haven’t received my card. I’ve called and have never received it.

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    Customer ServicePriceBilling

    Reviewed Sept. 4, 2026

    I am not a customer, but I received a text message allegedly from them providing me with a code to activate an account. I called them and the call center I was routed to was apparently in India and I tried to find out if the message was legitimate or not. The operator kept asking me for personal information to allegedly look up to see if someone had hacked my info and was trying to open a credit card in my name. Having worked in the banking industry I knew he did not need my social security number, phone number, or address to look up my name in their system so I ended the call. I will now have to closely monitor my credit score to see if unusual charges start getting added to my name.

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    Reviewed Aug. 29, 2026

    Merrick Bank falsely used my info to decline my cc application and then used my info to sell my info to gambling site

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 20, 2026

    They have gone above and beyond with absolute transparency, efficiency, and execution! The professionalism is second to none!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 17, 2026

    I am very pleased banking with Merrick Bank. I was able to card with no problem on a restaurant with families. Excellent customer service.

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    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed Aug. 16, 2026

    As a relatively new cardholder, I can say - they've been great! Good email communication for alerts, etc.... and, simple.. easy... user friendly... we forget those times ...

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed Aug. 15, 2026

    I have only been a Merrick Bank customer for a short time. I have already been in contact with support due to typos on the merrickback.com website - which already made it hard to make a good early impression(Using "off" instead of "of" in several frames). If the inaccuracies ended there, I wouldn't be so embarrassed of/for Merrick Bank. I paid my balance off completely 3 days ago, and I get an email today showing a minimum amount due(Apparently old information from my account statement balance as of 4 days ago). It was obviously inaccurate, and I was able to quickly login to my account and verify 0.00 due and 0.00 total balance.

    Whatever antiquated system that is causing you to make mistakes like this is also probably costing you business. Why even bother sending customers old emails with outdated statement information? Who approved this process as a great idea? Literally all of your competition that I've ever banked with or made payments to online seem to process payments nearly instantly and certainly do not send me communications regarding a false balance, inaccurate and outdated by SEVERAL days. Sad state of affairs.

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    Verified purchase

    Reviewed Aug. 15, 2026

    I am well pleased with the experience I had with this company. Thank you so much!

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    Verified purchase
    Customer ServiceEase of Use

    Reviewed Aug. 15, 2026

    Very happy with bank, app is easy to use. Nice to work with customers service

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    Verified purchase

    Reviewed Aug. 15, 2026

    So far has been very good and would recommend you to others!

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    Verified purchase
    Refunds & PayoutsBilling

    Reviewed Aug. 14, 2026

    Never any problems with paying my bill or getting my information

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    Verified purchase
    Customer Service

    Reviewed Aug. 14, 2026

    I do encourage the great communication and customer accessibility that I receive from this card service.

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    Merrick Bank is a very good bank because they reward you for making your payments on time and keeping a low balance on credit cards

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    I like it. I appreciate it for give me opportunity. I bought new car with this credit card. I appreciate it. Thanks

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    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed Aug. 14, 2026

    The agent is knowledgeable about solving issues and have shown me how to use the app. GREAT JOB

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    Verified purchase
    Customer ServiceBillingHonesty & Transparency

    Reviewed Aug. 14, 2026

    Got an email from Merrick asking me to "accept" an offer for a new credit card. Not a "pre-qualification or invitation to apply but just asked me to "accept". I tried to accept, had to enter my info then was denied because I already had a card with that SS number. Merrick came to me, not me to them. Very dishonest....

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 14, 2026

    I’m just Very happy so far and excellent customer service

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    Verified purchase

    Reviewed Aug. 14, 2026

    I have received timely and accurate service concerning all issues.

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    Finally a card that notices payments that are made on time, and rewards that with a credit line increase!

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    Verified purchase

    Reviewed Aug. 14, 2026

    Merrick Bank has been awesome! Never had any problems out of them.

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    Verified purchase

    Reviewed Aug. 14, 2026

    Merrick has given me an opportunity to offset some of my debt & increase my score.

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    Verified purchase

    Reviewed Aug. 14, 2026

    Me and my daughter love the card. We can use it when we need to. So far there has not been problems. Thank you Merrick Bank

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    Verified purchase

    Reviewed Aug. 14, 2026

    Thanks a lot for your devoted service and accommodation. I deeply recommend you to the friends and families nearby.

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    Verified purchase
    Transparency

    Reviewed Aug. 14, 2026

    Rewards redemption was horrible....No instructions....Couldn't do what I wanted to and no explanation as to why I couldn't do it.

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    Verified purchase
    Follow-Through

    Reviewed Aug. 14, 2026

    An organization that’s consistently does what they say they will do which unfortunately is a rare quality these days.

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    Verified purchase
    Customer Service

    Reviewed Aug. 14, 2026

    Great customer service. My need were all meant and my card was being sent to me.

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    The use of Merrick Bank credit card is easy and convenient.

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    It's been a week since my payment was credit. Will try not to use this card

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    Verified purchase
    PriceBilling

    Reviewed Aug. 14, 2026

    I have no issues with Merrick Bank charge card company, they gave me credit when I didn't have any credit. I was basically a ghost with credit, except for a Jeep payments, that's the only bill I really only had, but I had that through my own personal bank CACL federal credit union

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    Verified purchase
    Customer Service

    Reviewed Aug. 14, 2026

    Perfect company to work with. Good customer service

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    Great for building credit. Credit line doubles as they promise after making first 7 on-time payments. Overall, satisfied so far with this card

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    I am happy with my experience. I like being reminded of upcoming payments due

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    Verified purchase

    Reviewed Aug. 14, 2026

    You’ve given me a larger open account option... when many of your competitors wouldn’t.

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    Verified purchase
    Staff

    Reviewed Aug. 14, 2026

    Very responsive service group. Great overall experience and value of products.

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    Verified purchase
    Customer ServiceBilling

    Reviewed Aug. 14, 2026

    Have had a Merrick Bank double your line credit card and it has already been doubled with responsible use! I love it! Great customer service, thank you!!!

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    Verified purchase

    Reviewed Aug. 14, 2026

    Very happy with them. Just wish I had a higher credit limit, but very pleasant people to work with.

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    Verified purchase

    Reviewed Aug. 14, 2026

    They have been great. I had bad credit and they’re building credit as I go along with me, adjusting for the good things that I have done raising my limit and growing with me.

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    Verified purchase

    Reviewed Aug. 14, 2026

    This card has been a lifesaver especially for life’s emergencies!

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    Merrick Bank keeps to their promise of increasing your amount of credit with timely payments, keep you informed of your spending. As they stated.

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    Verified purchase

    Reviewed Aug. 14, 2026

    Very pleased with this company, would refer this company to someone that's trying in life.

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    Verified purchase
    Staff

    Reviewed Aug. 14, 2026

    I am very satisfied with this card. It has helped me since my bankruptcy.

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    Verified purchase
    Staff

    Reviewed Aug. 14, 2026

    My experience with Merrick Bank has been great. It has came in handy no more sometimes over the past couple of months.

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    Verified purchase

    Reviewed Aug. 14, 2026

    Very pleased with Merrick Bank. From the application process to receiving my card and eventually having my available credit doubled.

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    The only thing I would change is receiving a paper bill. I am old school.

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    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Aug. 14, 2026

    Quick reporting to credit agencies. Limit was raised after on time payments

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    Great way to improve credit and learn to use credit cards better.

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    Verified purchase
    Billing

    Reviewed Aug. 14, 2026

    Love this credit card! Easy to make payments no hassle whatsoever!

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    Verified purchase

    Reviewed Aug. 14, 2026

    I like how the Merrick card gives you increases when you pay on time! I think if I could just give the last 4 numbers of my card it would be better for me! I have had a good experience with my Merrick cards!

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    Verified purchase

    Reviewed Aug. 14, 2026

    Extremely satisfied with my overall Merrick experience

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 14, 2026

    Great customer service. Amazing, fast, really helpful

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 14, 2026

    Very nice and friendly customer service. I will recommend to family

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    Verified purchase
    Customer Service

    Reviewed Aug. 14, 2026

    Great customer service! Thank you for always providing us with the best customer experience possible

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    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Aug. 14, 2026

    Very fast approval and easy payment methods. Good cutomer service.

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    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed Aug. 11, 2026

    I was on the phone trying to resolve the issue of receiving my credit card over two months later. I disagreed with the late payment report that was placed on the account, and I hadn’t received a card or correspondence. No one called me back to settle the issue, and I have noticed Merrick has placed a late payment status on my credit report, and we haven’t resolved the issue to this date. This is very frustrating for a new customer. Can someone please contact me. This makes me leery of your practices. I just told a few people to apply for your credit card, now with my issue being unresolved I will have to inform the people to hold off until my issue can be resolved. This is absolutely POOR customer service, and unacceptable. Please contact me to complete my process completely. Thanks so much. Respectfully!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 1, 2026

    Great customer service. Very pleased. Got issues resolved in a timely manner. Had charges on card that I did not make and customer service took care of it. Charges was removed off card and I'm satisfied.

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    Customer ServiceMaintenanceStaffRates

    Reviewed July 15, 2026

    I have been with Merrick for a few years - I got on a mission to pay down my CC's and I got Merrick fully paid and kept my Card for emergencys or a vacation which I have planned in 3weeks. My Merrick card and one other was what was going to help fund such a needed break. Well, guess what? My card which expires 6/27 was cancelled today for "inactivity." No phone call, no text, no email, no letter. So in conclusion Merrick sucks! No other way to put it. You are a number and nothing more. They are fine when that high interest money is coming in but when things get better, they drop you like a hot rock. Terrible way to do business.

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    Verified purchase
    Customer ServiceStaffBillingEase of Use

    Reviewed July 14, 2026

    My emergency credit card. Easy to use no problems. My one experience with customer service was awesome. I was called about a suspicious transaction. We blocked my card right away. After a month I had a hard time reactivating my card. Customer service helped me get it back on. They helped me setup my app up also. Being elderly some apps can be confusing. Thank you for your patience and understanding.

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    Customer ServiceStaff

    Reviewed July 13, 2026

    PIN change. Issue changing the PIN online. Called customer service. Long story short.... you verbally give the new PIN number you want to the representative over the phone instead of using the keypad and type it in!!!! I told the representative...I will type in in the keypad and was told...you have to verbally give me the 4 digit PIN number. Had no choice but to do so and then immediately changed it online.

    I called back, spoke to another customer service rep and same procedure; verbally give the representative the PIN number and then you can use your Merrick card and PIN if needed. I don't like that at all.. We all know, including the Merrick Bank reps....you don't give your PIN over the phone. Luckily I had access to my Merrick card...PIN restored and was able to reset it online. That needs to END now Merrick bank. You don't provide your new PIN number verbally over the phone. Use the keypad.

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    Verified purchase
    StaffBilling

    Reviewed July 13, 2026

    The process from application to paying the monthly bill has all been very simple and user-friendly. I am absolutely satisfied with their concern for customers having a positive experience, and I would definitely recommend Merrick to friends and family looking for a credit card.

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    Verified purchase
    Contract & TermsCoverageBillingRates

    Reviewed July 11, 2026

    I was offered this opportunity to use Merrick bank's credit card... As I am repairing my credit rating due to have extraordinarily high medical bills I thought this was a great opportunity to build my credit.... I watch my credit like a hawk in fact I check it everyday... When I received the terms of the agreement I followed it to the t. You can only pay with your bank details... So they have the access to make the payment through their service... No debit cards, no credit cards. nothing. It has to go through your bank directly...

    Upon making the first withdrawal they made a mistake and said I was overdrawn... I lost 36 points in my credit rating. This was devastating at this it took me almost 6 months to build up so I think anyone choosing this Bank should look elsewhere... When this occurs nothing can be done. You have to rebuild your credit and this is due to this bank. I cannot tell you how devastated I was to find out that their mistake caused me an enormous decrease in a very hard-earned credit rating. I went from good to Fair which was devastating to me... This will impact me on many levels so I recommend you not use this Bank on any terms.

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    Verified purchase
    Staff

    Reviewed July 11, 2026

    Thank you for giving me a chance to rebuild my credit. It is so appreciated, we need more people like Merrick Bank to help out with people like myself get back on their feet. Thanks again for your help and your support. Sincerely, Don

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    Verified purchase
    CoverageStaff

    Reviewed July 11, 2026

    Thank you so much for raising my credit. I was out of town taking care of my sister, it helped so much with expenses as she passed away on June 11, 2026. My daughter and 1 of my granddaughters were with me and it was a blessing to cover the expenses of the trip. Thank you again.

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    Verified purchase
    BillingEase of Use

    Reviewed July 10, 2026

    I enjoy using this credit card and haven’t experienced any problems with purchases. Payments are usually posted within a few days, and the card works perfectly in my digital wallet. Overall, it’s reliable and easy to use.

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    Verified purchase
    BillingEase of Use

    Reviewed July 10, 2026

    Never had a problem! My credit availability was raised without asking. Easy to use. There when I need it, especially in emergencies. Very good credit card in my opinion. What else can I say, would recommend this to everyone.

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    Verified purchase
    Online & AppStaffBilling

    Reviewed July 10, 2026

    I've been very pleased with this card and Merrick Bank for a few months now. I'm on a journey to rebuilding my personal credit and always on top of my payments. This is one of those few cards that actually increases your credit limit as long as you are consistent with every payment. It's also helping to re-learn how to utilize credit, keeping a low balance, and being responsible overall. I have had no issues with this card and also pleased with their app which makes it super convenient and easy to track my balances and transactions.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed July 10, 2026

    I've had a very positive experience with Merrick Bank. The application process was straightforward, my account was easy to manage, and the customer service representatives were courteous and professional whenever I needed assistance. I appreciate the convenience of the online account tools and the clear communication regarding my account. Overall, Merrick Bank has provided a reliable banking experience, and I would recommend them to anyone looking for a credit card issuer that is easy to work with. ⭐⭐⭐⭐⭐

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    Verified purchase
    PriceBilling

    Reviewed July 10, 2026

    It took 10 days after making a payment for it to process. Then I was charged a return check fee even tho the money was in the account to pay the payment. This is a Terrible way to do customers.

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    Verified purchase

    Reviewed July 10, 2026

    Merrick Bank Card has been a great tool for rebuilding my credit. I was destroyed by COVID-19, because I am in the restaurant and food service industry. Merrick is making my comeback much shorter than expected. Thanks Merrick!

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    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed July 10, 2026

    It is a a huge inconvenience to have to send in a check and wait a long period to have the funds added to increase my credit line. There should be an option to send in funds to increase credit line through the app by use of a debit card or ach from a bank account. This made me consider looking for another financial institution where I can increase my credit line without having to mail in a check/money order and then wait for it to be received and processed. I’m still waiting for my credit line to increase, and I have a vacation coming in a few days.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed July 10, 2026

    Kept their word. They increased my credit limit because I had no missed or late payments. I greatly greatly appreciated that. A company that cares about their customers and willing to see the efforts the customer is making.

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    Verified purchase
    Billing

    Reviewed July 10, 2026

    This is by far my favorite credit card. I find myself reaching for it above the others we use. They gave me a great amount of credit and any time fraud is suspected, I immediately get a text message. Using them through apple pay makes checking out from the store a breeze.

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    Verified purchase
    Ease of Use

    Reviewed July 10, 2026

    I have never had any problems here and it has always been easy to navigate.

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    Verified purchase
    StaffBilling

    Reviewed July 10, 2026

    Merrick has been outstanding with all my needs, and the easy-to-use card and program. I have used my card and have had no issues, and payment options are outstanding. I think an upgrade to customers would be greatly appreciated, with more credit.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 10, 2026

    I was very impressed by Merrick bank's customer service when my card had fraudulent charges on it. They were so kind and resolved the situation quickly and effectively. I would definitely recommend them for rebuilding credit and their superior client services.

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    Verified purchase
    Staff

    Reviewed July 10, 2026

    I was happy when Merrick Bank raise my credit limit to 2000.00. I did not expect it, but it helped with my overall credit score. So thank you very much. I hope in the future that we can’t continue having a good business relationship together.

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    Verified purchase
    Customer Service

    Reviewed July 10, 2026

    Need bigger credit line. This bank is shitty!!!! I needed 1000. They didn’t want to give me that. What bad customer services in all areas. I will never recommend this card to an we’ll come on stop acting.

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    Verified purchase
    Customer ServiceStaffBillingEase of UseTransparency

    Reviewed July 10, 2026

    My experience with Merrick Bank has been excellent. It is a very customer-friendly bank that offers a simple and transparent banking experience. The customer service team is always responsive, courteous, and efficient, providing clear answers whenever I have questions. One of the features I appreciate the most is how easy it is to request and receive a credit limit increase after demonstrating responsible payment behavior. This provides greater flexibility and confidence in managing my finances. In addition, the online platform is intuitive, secure, and easy to use. Overall, I highly recommend Merrick Bank for its outstanding service, user-friendly approach, and commitment to supporting its customers’ financial growth.

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    StaffBilling

    Reviewed July 10, 2026

    Never had a problem with Merrick! Helping me get my score back up after years of struggle after Covid. Recommended to family and friends. Generous credit line to start and after making on time payments it was doubled which has helped.

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    Verified purchase
    Sales & MarketingBillingEase of Use

    Reviewed July 10, 2026

    The mobile app is extremely easy to use and I have never once had an issue with my card. I also appreciate getting an extra thousand dollars credit increase because I make more than the minimum payment and I always make it on time.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed July 10, 2026

    Prompt response, everything was easy to understand. Will definitely use mobile app for my account information! Hope everything goes well as like the sign up for auto pay!! I would definitely recommend this credit card for anyone I know and especially family and friends!!

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    Billing

    Reviewed July 10, 2026

    I am 65 years old and a business owner. Hoped for a better credit limit to raise my Fico score. The credit cards 7 month double my credit is very good. But it is time to get higher limits to lower utilization and build my credit even better.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed June 23, 2026

    Very happy with Merrick. The credit card is accepted in most places. Customer service is excellent. Really satisfied. I recommend to everyone. I use my card for buying gas, for groceries and to dine in restaurants.

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    Verified purchase
    Contract & TermsPriceBilling

    Reviewed June 18, 2026

    I want to cancel my credit card immediately! I did not know I will be charged a $78 dollar fee in November when my credit limit increases. So I want to cancel this card before November unless the fee is waived. L

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    Verified purchase
    StaffResolution

    Reviewed June 18, 2026

    I'm very pleased with everything and would recommend them to everyone. Every single time I've contacted them for an issue, I was treated like I was the most important person they have talked to. Treated me with respect and they were very knowledgeable. Resolved my issue immediately. They were very nice and courteous.

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    Customer ServiceBillingFollow-Through

    Reviewed June 17, 2026

    I think you are a great card to have. I called to have my payment moved up and they did it with no problem. I thought that was great service! It is also so easy to make a payment. it was easy to apply for and they did up my credit limit like they said they would. I was surprised because I remembered they said that, but I looked at my card and seen it. They had did what they said they would.. I love having the Merrick card.

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    PriceBillingRates

    Reviewed June 16, 2026

    My limit was raised out of nowhere with no warning. I’m assuming it’s so Merrick can keep charging me more and more interest therefore collecting more money out of me that I do not have. Also, my minimum payment jumped from $40 to $80 in less than a month?? That is a steep jump and cannot really afford that.

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    Staff

    Reviewed June 16, 2026

    It's been a good card, helping me to rebuild, my credit. After my divorce, my credit was shot, needed help in rebuilding my credit, this card is helping me to do that. Only reason for a 4 star is a 5 star, it that I would have liked a higher limit.

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    Customer ServiceBillingEase of Use

    Reviewed June 16, 2026

    Merrick Bank has been surprisingly very flexible and easy to use their credit card. They have provided very great customer service to me. And, providing many options for alerts on credit card activities.

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    BillingHonesty & Transparency

    Reviewed June 16, 2026

    Very good card. They did not lie. After six months they doubled the credit limit. Definitely would recommend this card to everyone. A lot of other cards say they will increase you when they don't. I have credit cards for three years and never increased me a dollar. I definitely recommend this card. Six months. No miss payments and they actually doubled the credit limit without me asking A+.

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    Customer ServicePriceStaff

    Reviewed June 15, 2026

    Merrick Bank has an outstanding customer service department that satisfied me every step of the way. They’ve have vigorously monitored my usage keeping my account safe from fraudulent charges. The process to start my account was clear and easy, and I have been using my Merrick bank card ever since. They monitor my activity and alert me to unusual activity.

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    Sales & MarketingRefunds & PayoutsStaffBillingRates

    Reviewed June 15, 2026

    Happy with my account with Merrick. Advance notice of the payment due date helps a lot. I love that I can manage and pay my account online or via mobile app. Not interested in having the credit limit raised in the future unless I am asked about that first.

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    Reviewed June 15, 2026

    So far, so good. There have not been any issues. It is a good emergency card. I have not used it much as it is for emergencies, but for the credit limit I have, I am trying to be more responsible and with this card, I am. Hopefully in the future, I will get a higher credit limit and can use the card more, but for now, it is serving the purpose.

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    BillingEase of Use

    Reviewed June 15, 2026

    I never heard of Merrick and before I started doing business with them - and I love them. They allow you to customize what alerts you want - their online banking is super easy to navigate and they acknowledge they have received your payment. I have had nothing but pleasant experiences doing business with them.

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    Staff

    Reviewed June 15, 2026

    I’ve been with Merrick Bank for a relatively short time but in that time I’ve been taken care of when I have a question or two they get answered to my full satisfaction, they are courteous and a very helpful, all I can say about them is keep up the good work.

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    Customer Service

    Reviewed June 15, 2026

    I wish Merrick has a rewards or cashback program so I can utilize my card more often. I have other cards with great rewards. I called customer service to see if I can upgrade to a better card but was unable to do so.

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    Punctuality & SpeedStaff

    Reviewed June 15, 2026

    Wish you had balance transfer available! This would be helpful in the future. Makes this more available to your customers. I am sure it would be helpful to others not just myself. I hope to see this go in effect sooner than later.

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    Customer Service

    Reviewed June 15, 2026

    I have only started utilizing Merrick's services. However, I appreciate the courtesy to be a customer with Merrick. Application was easy to read and response was timely. On-line account easy to access, and readily available. I look forward to continue my relationship with Merrick Bank.

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    Punctuality & SpeedBilling

    Reviewed May 27, 2026

    I've used this card for my daily needs and never had a problem. It's been accepted everywhere I go. Thanks for the card. The only problem is they don't bill me fast enough. I am on ssi and I would like a statement every month.

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    Staff

    Reviewed May 19, 2026

    People there are very helpful when you need them. Extending credit when I needed it most. Merrick is very well organized to where I can easily access my account even when I'm not the most tech savvy. I would certainly recommend them to others.

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    Billing

    Reviewed May 16, 2026

    Very satisfied with my Merrick Credit Card. I make my payments online without any hassle. I love shopping with my card and eating out. My friends all ask about Merrick Credit and I always tell them to apply for one themselves.

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    Billing

    Reviewed May 16, 2026

    The best bank in the world. I love it. It’s my pleasure to have it in my wallet. I will never forget the moment when I got my first credit card from the bank if someone asked for a credit card they need to use that bank always.

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    Punctuality & SpeedStaff

    Reviewed May 14, 2026

    I am happy with everything and everyone who I have had a conversation or association with at MB. The quickly, personably and effectively take care of my business for me. I have already recommended them to friends.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 14, 2026

    Very professional customer service person helped me when I had an issue with a fraudulent charge. Reversed/credited the bogus charge, canceled the card and sent a replacement immediately. I couldn't be happier with their quick, professional handling.

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    Verified purchase

    Reviewed May 13, 2026

    I am new to the company and found it easy to set up and use the card. I would recommend it to my friends and family. I definitely appreciate the opportunity to have the card. I found everything about it easy to do.

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    StaffBilling

    Reviewed May 13, 2026

    Re. Missing last payment. My payment method was setup on auto-pay, but the last payment didn't get through. I understand it was due to my bank changing my account number. Thank you for your cooperation.

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    Verified purchase

    Reviewed May 13, 2026

    10+ experience! My relationship with Merrick Bank has been over one year. I have “No” complaints. This bank satisfies all my endeavors, concerns, and wants. A win-win situation for all parties involved. Bravo!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 13, 2026

    I have nothing but positive remarks to offer regarding the card. However, I would advise that when submitting a claim, you should anticipate potential denial or thorough investigation. I was charged for an item I did not receive due to my ignorance of the additional requirements, resulting in a three-hour delay at an airport with my young children late at night.

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    Customer ServiceSales & MarketingOnline & AppRefunds & PayoutsMaintenanceBillingResolution

    Reviewed May 13, 2026

    He understood my concerns and blocked my old card and sent me a new one. Thought I might have been scammed, and my card information compromised, he resolved my issues. Don't let yourself be scammed, even writing a very long review. I allowed myself to be a victim. Received a text from T-Mobile saying I had bonus points that were expiring. Didn't know I had any, so they were offering a tablet for the bonus points. I couldn't use my debit card, so I tried using my credit card to pay for the shipping. Cards were not working, called T-Mobile and they said they don't give any points and recommended I change my credit and debit cards.

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    StaffBillingRates

    Reviewed May 13, 2026

    Merrick is great. Their customer support is knowledgeable, courteous and helpful. Payments on time equals credit limit raises. Great company to work with. Interest rates are fair considering my credit score and a lot lower than others I have been offered.

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    PriceBilling

    Reviewed May 13, 2026

    When I made my 1st payment, I first tried to make it from my debit card. When the assistant told me it would cost $6.95 to use my debit card, I said no and that I would use my checking account. The payment was made from my debit card, and I was charged that service fee twice. I am definitely not happy with that. I was charged almost $14 dollars after I declined to make a payment by a method that would charge me.

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    Customer ServicePunctuality & SpeedStaffBillingEase of Use

    Reviewed May 13, 2026

    I’ve had a great experience with my Merrick Bank card so far. The application process was simple, and I received my card quickly. The online account access is easy to use, making it convenient to check balances, make payments, and monitor transactions anytime. Customer service has always been helpful and professional whenever I had questions. I also appreciate the opportunity to build and improve my credit with responsible use. Overall, Merrick Bank has been reliable, convenient, and a solid choice for managing my credit needs.

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    Punctuality & SpeedStaffFollow-Through

    Reviewed May 13, 2026

    I love the Merrick Bank MasterCard, because it helps me build my credit and the Application was easy and fast approval, and they did double my credit line after 6 months as promised, so I love it. I would recommend this card for family members and friends. Great experience.

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    Customer Service

    Reviewed May 13, 2026

    At this time, I am very satisfied with the product. I will recommend your products to my friends and family. The customer service that I have received is very wonderful. I look forward to continued service from your product.

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    Online & AppStaffBilling

    Reviewed May 13, 2026

    Great Credit Card Company. I would refer others to Merrick Bank.. Love the online App. Very friendly user. You pay your bill and see all of your transactions. Get important information about their services.

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    Customer ServiceSales & MarketingStaffEase of UseTransparency

    Reviewed May 13, 2026

    Their mobile app is beyond easy to navigate. The updates on account balances are also beneficial. The email and text alerts are also helpful which allows you to not have to log into your account constantly.

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    Sales & MarketingStaffBillingEase of Use

    Reviewed May 13, 2026

    I've had a great experience with this credit card company. Their system is very easy to navigate, whether using the mobile app or website. Everything is organized clearly, making it simple to check balances, review transactions, and make payments without confusion. Overall, the entire process has been hassle-free and smooth. I truly appreciate how user-friendly and dependable this company has been.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed May 13, 2026

    I’ve had a great experience with Merrick Bank. Their customer service has always treated me with respect, and the entire process has been smooth from the beginning. My card has helped me build and manage my credit responsibly, and I appreciate how easy they make everything. Anytime I’ve had questions or needed assistance, they’ve been quick to help. Definitely one of the better credit card companies I’ve worked with.

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    Punctuality & SpeedBilling

    Reviewed May 13, 2026

    So far I am very happy with my account with Merrick Bank. I should be eligible for the increase that I am supposed to get when I made 6 payments on time. We will see what happens. I have made every payment on time, actually every payment has been early. So we will see.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed May 13, 2026

    Great customer service and plenty of perks with this card. They made the application process easy, as well. I love the app and how easy it is to check my balance and turn on autopay. Highly recommend!

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    Sales & MarketingOnline & AppBilling

    Reviewed May 13, 2026

    Can not log on to mobile app. Can't log on to website. I used the card one time and soon made my payment and paid of in full then was unable to use my card again. I have uninstalled the app and reinstalled and still not able to log in. Very unsatisfied with this credit card.

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    Customer ServiceSales & MarketingPriceOnline & AppStaffBilling

    Reviewed May 13, 2026

    I have enjoyed my experience with Merrick Bank's Credit Card department. I find the easy access to my credit score very helpful as I work to bring it up to where I'd like it. The app is easy to set up and navigate- I manage my account entirely from my phone with it payments, checking on charges, getting statements, etc. I would definitely recommend them to anyone looking to improve their credit.

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    Customer ServiceStaffBilling

    Reviewed May 13, 2026

    Don't believe all the negative reviews online. Merrick Bank was great to me. Their customer service is great and live agents can be reached 24/7 which is awesome unlike a lot of credit cards that aren't reachable 24/7. I never had any issues with my card being declined when I was traveling outside the country.

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    StaffBilling

    Reviewed May 13, 2026

    Merrick Bank is a very good card! They're helping me to build my credit! Love Merrick bank and I am so glad that I got the credit card. Thank you Merrick bank for helping me build my credit. I've been working on trying to build my credit for a long time and Merrick bank gave me the opportunity. Again thank you very much.

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    Customer ServiceStaff

    Reviewed May 12, 2026

    Poor customer service support. When called for resolve issues, you get transferred to different people. And get confirmation from staff and they don’t understand customer support in overseas staff. Very frustrating and difficult to communicate with them.

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    PriceBillingRates

    Reviewed May 12, 2026

    The absolute worst experience ever with a credit card company. I would turn my auto pay off because I was gonna pay with another account and they would still try to do an ACH Transfer which would result in a 40 dollar return check fee. If this had happened once I would have said... Ok well I must have forgot, but for this to have happened at least 6 times is when you ask yourself what's going on. The rates are horrible and the are using a return check fee to get more money off the top. I'll never be a part of their business EVER again!! Find another card!!

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    Verified purchase

    Reviewed May 12, 2026

    I never got the $200 back that I sent to them initially after closing the account. Assuming that it might come next cycle? Please send me the check as soon as possible. I will change this review once the check is cashed.

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    Billing

    Reviewed May 12, 2026

    Overall my experience with Merrick Bank has been very good. I would like to thank Merrick Bank for the opportunity to be apart of their vast growing community and I look forward to being with Merrick Bank for the longest time. Thank you for providing security and integrity back in the credit card industry.

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    Customer Service

    Reviewed May 12, 2026

    I called saying I hadn’t received my card In almost a month and I still haven’t gotten it and we’re going on 3 months… I didn’t think anything like this could happen… The customer service person wasn’t bad at least but just don’t think recommend after this…

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    StaffBillingRates

    Reviewed May 12, 2026

    I appreciate the faith that was bestowed on me to be responsible with the new credit card. I view it as an opportunity to make timely monthly payments and thereby restore my poor credit rating. I have had an excellent experience thus far! First purchase was the MacBook Air laptop M4 chip from Best Buy…

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    Verified purchase

    Reviewed May 12, 2026

    I love my Merrick Bank card, haven't purchased anything with it, but I know when I do I will enjoy every minute of it because the card is personal to me. So I will use it wisely and I appreciate Merrick Bank giving me this opportunity.

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    Customer ServicePricePunctuality & SpeedBillingResolution

    Reviewed May 12, 2026

    I originally had a credit line of $5000 I made my first payment in a timely manner for the entire balance. I was notified the payment was returned, so I immediately called and found that a number was missing in my bank account information. I made the payment and corrected the issue with my routing number, however I was still charged a late fee and my credit limit was reduced to $3000. This was due to a typo error.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 12, 2026

    Excellent customer service. Helpful, efficient and courteous. I have been victim of scams and attention to this matter is greatly appreciated. Thank you for your service and reliability for your customers.

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    Billing

    Reviewed May 12, 2026

    I applied for this card about 3 or 4 months ago. It's a great credit card and I always make my payments before the due date. It's one of the best cards I have had. Fair credit accepted to be approved for this card. I highly recommend this card!

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    Customer ServiceBilling

    Reviewed May 12, 2026

    A credit card company with a great all-around experience and good customer service and you get rewarded for paying on time. Would definitely recommend using this company.

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    Customer ServiceContract & TermsPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed May 12, 2026

    I had an issue with a company charging me for a yearly membership that wasn't mine. I'm not even sure how they got my card number! I reported the issue and everything seemed to t be taken care of. The funds were replaced and all was good. A few weeks later the money was taken back out of the account and the fraud team said I was actually responsible for the funds they didn't see anything fraudulent. Well that is absolutely untrue. This was not even my account.

    I contacted Merrick talked to customer service and the fraudulent charge team and was basically told that it wasn't their problem it was a good charge and that's all they could do. I did my best to try to talk with him and reason with them let them understand I'm paying for something that isn't mine, they did not care. This was the worst experience I've ever had with a credit card company!!! Merrick Bank is only about taking care of themselves, the customers do not matter! I will never do business with him again and anyone I know I will tell they steal your money!

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    Staff

    Reviewed May 12, 2026

    Great!! No complaints, since receiving this card have had no hiccups, haven’t had any issues. I would recommend this card to anyone looking for a card to help rebuild their credit, send me a link and I will post it, maybe the approval parameters would help, do you have an affiliate program.

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    Customer ServiceStaffBillingTransparency

    Reviewed May 3, 2026

    I’ve had my card account for more than 2 years. I’ve never received a credit limit increase. I called to ask customer service and they were unable to give an adequate explanation. Two year of on time payments but somehow I still don’t meet the criteria for a CLI? Baloney! Subprime lender, which is widely known. But the key incentive for opening an account with Merrick is to increase your available credit, which in turn will help lower your utilization and improve your score. If your limit never increases it just becomes a burdensome card and you end up closing the account because there is no point in keeping it open.

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    Merrick Bank Company Information

    Company Name:
    Merrick Bank
    Company Type:
    Private
    Year Founded:
    1997
    City:
    Draper
    State/Province:
    UT
    Postal Code:
    84020
    Country:
    United States
    Website:
    merrickbank.com