Merrick Bank Reviews

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Edited by: Tammy Burns

About Merrick Bank

Merrick Bank specializes in programs for those looking to build or rebuild their credit. It also provides consumer finance options to marine, RV and horse trailer dealers. With its merchant acquiring services and independent sales organizations, it supports a wide range of merchant categories and offers multinational and dynamic currency services, next-day funding and daily reconciliation.

Pros
  • Cards and loans for low credit scores
  • Financial education resources
  • goScore program
Cons
  • Minimum $25,000 for CDs
  • No balance transfers

Merrick Bank Reviews

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    How do I know I can trust these reviews about Merrick Bank?
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    Page 12 Reviews 1835 - 2035
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    Customer Service

    Reviewed Aug. 25, 2016

    Great customer service and I would definitely recommend to a friend.

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    Contract & TermsPrice

    Reviewed Aug. 25, 2016

    Merrick bank took a chance with me after bankruptcy. They offered fair terms unlike other banks. Other banks wanted to charge a yearly fee of $75-$90 and charge interest the day the transaction posted. In addition, the credit limit was $300 of which the yearly fee was deducted. Merrick offered a higher credit limit, no yearly fee and 25 days to pay the balance without interest. Really appreciated the fact they offered fair terms to a person recovering from financial hardship.

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    Reviewed Aug. 25, 2016

    Very pleased. Never had a problem. Appreciate the service.

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    Reviewed Aug. 25, 2016

    Question about card use. Was answered.

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    Verified purchase

    Reviewed Aug. 25, 2016

    Since applying and getting my Merrick credit card I have never disappointed. I have gotten credit line increases without having to ask for them. I would and have highly recommend Merrick to family and friends.

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    Customer Service

    Reviewed Aug. 24, 2016

    I was very skeptical when I received the offer for the credit card, so I did some research and found only good reviews. I've had the card a little over a year and I am more than pleased with my experience. I have never had to call customer service. This has been the best experience I've ever had with a credit card.

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    Reviewed Aug. 24, 2016

    Love the experience.

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    Verified purchase

    Reviewed Aug. 24, 2016

    I am pleased with my credit card account. I obtained it with the understanding that I could help rebuild my credit rating with it, and that if I made my monthly payments on time you would raise my credit limit. You kept your word and did it automatically. I really like the credit monitoring services and ease of your website.

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    Reviewed Aug. 24, 2016

    I am really appreciative of Merrick Bank because they gave me an opportunity to have a card even though my credit score wasn't perfect.

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    Reviewed Aug. 24, 2016

    My Merrick bank card has allowed me to raise my credit score and make various purchases when I didn't have the available money to do so.

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    Ease of Use

    Reviewed Aug. 24, 2016

    Easy to use website with info about my card readily available.

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    Online & AppEase of Use

    Reviewed Aug. 24, 2016

    Its website is easy to use especially when submitting payments.

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    Reviewed Aug. 24, 2016

    Everything about this card I love.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2016

    I pay my credit card on time or three days early by electronic debit from my checking account. When I checked with Merrick it said payment received and pending. The money was taken from my checking. Three days later I get a late charge and no money deducted from my balance. Man, did I call and hit the roof. She told me my payment was late and I told her to look at her screen where it says processed and paid. She had no answer and said the fix would be a week later. What? a week later when I paid them early? OMG these people are breaking any and all banking laws. I'm turning them in to the attorney general's office for investigation and I suggest you do also. I have other cards from major banks and never had an issue... Beware!

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    Verified purchase

    Reviewed Aug. 17, 2016

    Everything is good.

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    Verified purchase

    Reviewed Aug. 15, 2016

    Great company for anybody trying to rebuild their credit. Follow their program. You will see your credit score go up. EASY WEBSITE TO WORK WITH. 24 hour service. Easy to understand what you're reading on the site. You can pick your own card.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 9, 2016

    I had gotten some auto work done and went to pay with my Merrick Bank card and it was declined repeatedly even though I knew I had sufficient balance to cover the cost. When I called I found that, due to my recent move out of state, I had not received or activated a new card which put the old card on blocked status. The man who assisted me went out of his way to make this work out for me, getting a supervisor to approve a one day activation of my old card and getting things set up to get the new card sent to my new address. Very helpful, courteous and made things work out for me. Much appreciated!!

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    Reviewed Aug. 7, 2016

    Fantastic. I have never had a problem with Merrick and they are consistent with everything they say they will do.

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    Customer Service

    Reviewed Aug. 5, 2016

    I have had an excellent experience with Merrick Bank. I am well pleased and satisfied with the customer service & use of their card.

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    Verified purchase

    Reviewed Aug. 3, 2016

    I am very satisfied with the service that I'm getting from Merrick Bank. I would definitely recommend it to friends and family. It’s truly the best card that I ever had. They kept their promises and you receive everything that they say you would. Thank you.

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    Customer Service

    Reviewed Aug. 1, 2016

    I've had a Merrick Bank credit card account for ~ 2 years ago. I'm very frustrated with their customer service. There is no way to contact them via email or chat. The only options are by mail or phone. Seriously? That is so last century! I am unable to make calls during my normal business hours and my other responsibilities make it difficult to make calls at other times.

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    Staff

    Reviewed Aug. 1, 2016

    I have always had good experiences with Merrick Bank and I would always recommend to friends.

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    Reviewed Aug. 1, 2016

    Everything is going very well.

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    Customer Service

    Reviewed Aug. 1, 2016

    I have been extremely pleased with Merrick Bank and their services ever since becoming a banking member almost a year ago. They provide the basic essentials for online bill payments. They also have a very excellent fraud department as they called me promptly in response to purchases made on my card that were fraudulent and they resolved the issue swiftly with no issues. I would certainly recommend them to anyone who has had trouble in the past with credit or financial issues, as well as anyone looking for a new bank to use.

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    Customer ServicePrice

    Reviewed July 31, 2016

    I was called and asked if I had charged over 400 dollars at OfficeMax and told them no then was told "Will credit you back and will send an affidavit to sign." Never received it and was sent a letter saying so. Then a letter received with a postmark the next day saying I owed the money since they screwed up and never sent the affidavit. It's always the customer paying huge interest rates and fees-fault. This is the 3rd time in a year I have had this problem, always in Chicago area.

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    Verified purchase

    Reviewed July 31, 2016

    I've never had a problem with Merrick. Statements are accurate and easy to read. Online banking is simple and safe. Mobile banking is extremely convenient and never has bugs or glitches that cause security concerns. Credit limits are raised as credit activity proves customer is responsible in managing their account. I love Merrick and appreciate all they have to offer!!

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    Verified purchase

    Reviewed July 29, 2016

    I have been pleased from the start with the ease of approval and the gradual increase in my credit limit. I enjoy the ease of use of the website and clear explanation of my account details. Thank you!!!

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    Customer ServiceStaff

    Reviewed July 29, 2016

    I love my Merrick card. The customer service that the representatives give is awesome.

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    Reviewed July 29, 2016

    I wanted to take a few moments to just praise Merrick Bank and their services. I am completely satisfied with them.

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    Reviewed July 29, 2016

    It's wonderful having a card like this, I enjoy having this card.

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    Verified purchase

    Reviewed July 29, 2016

    Merrick Bank is the best. They helped out when I needed to rebuilt my credit. Thank you.

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    Reviewed July 29, 2016

    After my husband passed away, my world fall apart. Working hard to rebuild it to somewhat normal has been hard... now with the help of Merrick Bank my credit is getting rebuild. Thank you Merrick Bank.

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    Punctuality & Speed

    Reviewed July 29, 2016

    I was very grateful to receive a letter in the mail stating I had paid on time for several months and my limit was increased to double. It came at a time I really needed it!

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    Reviewed July 29, 2016

    Merrick has lived up to all its promises of service and has met all my expectations. A high-quality institution.

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    Reviewed July 29, 2016

    They have helped me to begin rebuilding my credit.

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    Reviewed July 29, 2016

    Thank you Merrick Bank for super service and consistently good experience with your credit card.

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    Reviewed July 29, 2016

    I have a great experience with Merrick Bank.

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    Reviewed July 28, 2016

    Merrick Bank has treated me with respect and trust. They raised my credit limit automatically without my asking. I enjoy using the credit card and know that I can count on them.

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    Verified purchase

    Reviewed July 28, 2016

    Excellent credit card company! They have online payments. They have periodically raised my credit card limit without me even asking. And now it looks like they post my credit score for me! So great! Very happy!

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    Reviewed July 28, 2016

    Merrick Bank has been excellent. Very happy with their services.

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    Reviewed July 28, 2016

    I find it's easy to understand and I have no complaints. Yes I have recommended and if someone else is interested I will recommend you again.

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    Customer ServicePunctuality & Speed

    Reviewed July 28, 2016

    I have had NO problems or complications with my CC thru Merrick Bank. Credit line available, customer service quick, thorough and professional. I would absolutely recommend Merrick Card Services to friends & family. Thank you!

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    Verified purchase

    Reviewed July 28, 2016

    I like Merrick. The experience is a good one. Though, to be excellent, I would welcome a much higher amount for travel. I use other cards in order to do it, but Merrick would have to replace the others I carry and become a one household. As a retired CEO I still get requests for Help of Speeches, and also vacations. Thank you.

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    Customer Service

    Reviewed July 28, 2016

    Good service, great phone service, accurate phone assistance.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 28, 2016

    I recently had a problem where I didn't set up my bank payment account correctly and you didn't receive my payment. I called when I received the e-mail telling me I was late with my payment and immediately called to rectify the situation. I don't recall the person's name, but they were extremely helpful. I made my payment over the phone and fixed my account. I am very happy with your service.

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    Online & App

    Reviewed July 28, 2016

    Merrick is a "no frills" credit card. No rewards program or other fancy perks. Their website is also decisively last century. However, with the no annual fee and their willingness to take chances with people with lower credit scores, you get what you "pay for". They will also double your available credit after 7 months of good, on time, payments. I no longer use them as a primary card due to the fact I now have cash back cards, but I will keep them around as an emergency card and for the extended credit history for my score to increase. All in all, they are willing to give you a chance and help if you have less than perfect credit. Their online system does need a serious update though.

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    Ease of Use

    Reviewed July 28, 2016

    Merrick has always provided me with stellar service as well as outstanding financial products. Very easy to navigate the website and pay my bill. Would be very nice to add a feature to the website to enable for me to pay my bill with a "debit" card. Other than that, so far no problems.

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    Punctuality & Speed

    Reviewed July 28, 2016

    We have enjoyed a worry free and beneficial relationship through utilizing Merrick Bank's credit card. Statement and payment process is always timely. The online system is user friendly and as we have made consistent and on-time payment, Merrick Bank has rewarded us with limit increases.

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    Customer ServiceStaff

    Reviewed July 28, 2016

    The person who assisted me was courteous and quick in her answer. She answered my question completely.

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    Reviewed July 28, 2016

    Would like to see acct review more often for credit line increase.

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    Online & App

    Reviewed July 28, 2016

    It seems that your website is pretty slow and not once I was unable to connect to your server (timed out). When that happens, I had to start all over. Same applies when I try to open my statements, navigate throughout the site. Last night I was unable to make my payment due to reasons above so I had to try this morning. After I submitted my payment connection timed out so I had to login in to make sure that payment was processed. I am happy with your card in general but you should improve your website considering that everything is done there. Thank you.

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    Price

    Reviewed July 28, 2016

    In 3 years I've gotten automatic credit line increase! Never asked and doesn't cost. Thanks Merrick for giving a guy a chance to advance in credit!

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    Installation & SetupEase of Use

    Reviewed July 28, 2016

    The complete account setup and ease of use was great.

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    Verified purchase

    Reviewed July 28, 2016

    Well I think it's a great bank. Great experience. Keep the good work up. Thank you.

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    Reviewed July 28, 2016

    This is a very good card to have on hand.

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    Customer Service

    Reviewed July 28, 2016

    Great card to have. Very good customer service.

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    Reviewed July 28, 2016

    I am happy with my service, fees and my credit limit. I have been treated fairly and have used what is offered to me.

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    Price

    Reviewed July 28, 2016

    I have had a card with Merrick Bank and the interest rate has never gone down. Why?

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    Reviewed July 28, 2016

    I love that Merrick Bank rewards you with credit line increases based on your timely payments without requesting. That says a lot about customer loyalty to me.

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    Reviewed July 28, 2016

    Any problems can be solved online quickly.

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    Online & App

    Reviewed July 28, 2016

    The site is easy to maneuver and works well with my Quicken software.

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    Customer ServiceStaff

    Reviewed July 28, 2016

    No issues with card and very very helpful when speaking with a customer service agents and would highly recommend to all my friends and family.

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    Reviewed July 28, 2016

    I have not been paying $4. fee. Why now? Thank you.

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    Reviewed July 28, 2016

    Haven't had any complaints. Easy website to follow. Happy overall.

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    Customer Service

    Reviewed July 28, 2016

    Each time I have called the customer service dept they have always been able to immediately help me. More importantly, they are eager to help and don't treat you like number. And that is what really matters in the end to me.

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    Staff

    Reviewed July 27, 2016

    I had a very positive and friendly experience using this card.

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    Reviewed July 27, 2016

    I like this credit card because one of things. They raise your credit limit you are in good standings plus if you need cash is there for you if needed. That's why I would recommend someone.

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    Customer ServiceStaff

    Reviewed July 27, 2016

    I called and spoke with a nice and knowledgeable male about a payment that I made that was not posted. He checked and explained that he does see the payment and give it 48 hours to be posted to account. Please note that he was very patient because I did have many questions.

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    Reviewed July 27, 2016

    I have only used the automated system for my calls and pay online. Both system is excellent and experience no problems.

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    Process

    Reviewed July 27, 2016

    Paying my bill. I was satisfied with the process once I found the right place.

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    Reliability

    Reviewed July 27, 2016

    Overall I'm happy with the experience except that Merrick Bank does not work with Quicken 2016! I'm unable to use Quicken to log in and update my accounts. The only option Merrick Bank offers is to manually download the quicken file which is a pain in the behind. All my other accounts work just fine except Merrick. It's not fun trying to balance my statements at the end of the month.

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    Reviewed July 27, 2016

    Had a problem with my automatic payments but it's resolved.

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    Reviewed July 27, 2016

    I was contacted by Merrick via email that my card had a potential fraudulent charge. I confirmed that I had not made the charge and the customer service representative removed the charge and cancelled my card immediately. I was sent a new card within a few days. Thank you Merrick!

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    Reviewed July 27, 2016

    Internet banking very effective and secured.

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    Customer ServiceStaff

    Reviewed July 27, 2016

    When I called and asked for a card to be issued for my daughter the customer service rep was very informative. She asked if I would like her to be reported to the credit companies which I had not even thought about. What a great idea to establish credit for my daughter. Merrick Bank has always been of great assistance on-line and on the phone.

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    Reviewed July 27, 2016

    I think your bank is easy to work with and I have never had a bad experience. Therefore I would recommend it to other people.

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    Reviewed July 27, 2016

    No complaints. They raise my limits regularly upon prompt payment. They flag any transactions they think might be irregular activity. I would definitely recommend this company.

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    Reviewed July 27, 2016

    One of the easiest credit card companies that I have. Fantastic app and credit line increase.

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    Customer ServiceOnline & App

    Reviewed July 20, 2016

    Nothing but problems with making payment. Mailed payments to the address on the website, payments never posted. Spoke with customer service, they said it was mailed to the wrong Po box for the type credit card I have, even though that is the address they provided me on my statement. So then I switched to online payment and they took the complete balance I owed instead of the payment I authorized. When I called about the issue I was told by their customer service dept to dispute the charge with my bank to get the balance back. Now I cannot use the online bill payment option. Before I mailed my latest payment in I called customer service and asked them for the CORRECT mailing address to use. Mailed my last payment in 2 weeks ago and as of today it has not been posted. Dejavu...here we go again.

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    Customer ServiceOnline & App

    Reviewed July 15, 2016

    Merrick Bank has locked me out of my Merrick Account Login for no reason. Their website functionality is a little behind the times. You can't even contact them via e-mail. Poor customer service. I cut up my Merrick card and only use my Capital One cards. Consider a Capital One Card instead of becoming a Merrick Bank Customer. Never had a problem with Capital One.

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    Customer ServiceStaff

    Reviewed July 12, 2016

    My experience with Merrick Bank has simply been horrible. I honestly feel like this company is run out of somebody's home, which is very scary when your money is involved. Their customer service is incredibly rude and unprofessional. I dealt with a woman named Daja whom didn't know much and she went as far as yelling at me when I asked questions then refusing to answer other questions, like when I asked if this was run out of an office or home. Yes I was frustrated but I never raised my voice or got rude. I even asked for a supervisor and she said she wants to know why I want to speak to supervisor and fought me on transferring me for several minutes.

    On another note it took me over three days to make a payment by phone. Every time I got transferred it would either hang up or forward me back to a representative who didn't have any explanation to why it was happening. I also did not receive a statement in the mail which made me past due and to top it off, I had fraud on my card for over $700 which I still don't know if I'm responsible for or not because I was not given a straight answer. I never write reviews but my experience with this company was so beyond horrifying, I felt the need.

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    Price

    Reviewed July 9, 2016

    Again! I pay my bills each month before they're due. I use my Merrick Bank card a lot. I pay on all my credit cards every payday, and never have a problem! If you borrow money, you should expect to pay interest! This company helps people re-establish a good credit rating! I'm sure thankful to have their card!

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    Reviewed July 5, 2016

    Great rebuild card. Would love to raise my credit limit.

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    Verified purchase

    Reviewed July 4, 2016

    I had a couple of dings on my credit so I wasn't sure I could get a card at the time. Merrick Bank was there to help! It's been two years and I've had a couple of credit line increases! Thanks Merrick Bank.

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    Reviewed July 4, 2016

    I love my credit card. It never lets me down and it allows me to take cash off of it unlike some other cards that I have. I told my daughter to apply.

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    Reviewed July 4, 2016

    We are pleased with the service that we have received from Merrick Bank and have no complaints.

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    Reviewed July 1, 2016

    I've been treated fairly since Day 1. They've honored their commitments to me just as I have lived up to my responsibilities to them. If anyone is looking for a good deal on a credit card I recommend Merrick Bank.

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    Customer ServiceContract & TermsStaff

    Reviewed June 30, 2016

    Service has been very good. Personnel are polite. I appreciated the terms. I receive the statements in a timely manner. They are in a good format and easy to read. I certainly appreciate being able to pay via telephone. I also appreciate to be able to hear my balance, available credit, next payment due, etc via telephone.

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    Reviewed June 30, 2016

    A great credit card.

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    Reviewed June 30, 2016

    Had an excellent experience with the bank.

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    Price

    Reviewed June 30, 2016

    Merrick is one of the best banks that I have dealt with since utilizing credit for purchases. I had a rough start in the beginning due to various issues, but Merrick had no problem offering me credit in my time of need, and continues to provide excellent service with fair interest rates, fees, and credit increases when the account is used responsibly. I couldn't be happier.

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    Reviewed June 30, 2016

    I went with Merrick Bank because of the opportunity to raise my credit and establish a great payment history with a bank. I also joined because of the six-month incentive. Everything that Merrick Bank promised, they delivered on.

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    Ease of Use

    Reviewed June 30, 2016

    Very easy to use.

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    Reviewed June 30, 2016

    Merrick Bank does exactly as they said would. At the end of six months our limit was raised. This is extremely beneficial to our situation.

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    Staff

    Reviewed June 30, 2016

    Excellent website and great people.

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    Customer Service

    Reviewed June 30, 2016

    Customer service is always easy and quick and friendly.

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    Ease of Use

    Reviewed June 30, 2016

    Easy to use, easy app to make payments, and track spending.

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    Reviewed June 30, 2016

    I'm very please with my experience thus far. Thank you for giving me a second chance!

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    Reviewed June 29, 2016

    My experience with Merrick Bank has been extremely excellent.

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    Reviewed June 29, 2016

    Great company. Raised my credit amount without me having to ask since I'd made all payments on time.

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    Reviewed June 29, 2016

    I have been working on rebuilding my credit, after filing bankruptcy 4 years ago. This credit card has been very effective, and fair! My credit score has improved, and I am THRILLED with Merrick Bank!

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    Customer ServiceStaff

    Reviewed June 29, 2016

    THE TIMES I have called customer service they have always been professional and efficient. Thank you.

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    Reviewed June 29, 2016

    I would like to thank Merrick Bank for entrusting me with a second chance at credit with their UNSECURED Visa credit card after a terrible divorce. They also kept their word as the card offer said and doubled my credit limit after 6 months of on time payment history. Thanks Merrick Bank!

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    Customer ServiceStaff

    Reviewed June 29, 2016

    The winter is my slow season for work. So (I can not remember exactly which month it was) I made two payments in one month while I had money so I would not have to make a payment when I knew it would be slow the following month. I made two payments in one month to cover two months. Well the following month when I had no money budgeted for this particular bill I get a message saying I had not paid my bill. I called and the customer service rep I had to talk to was extremely RUDE. I was extremely frustrated because I had done my part. She did not talk to me like a person and since then it left a terrible feeling about this company. That is the only real dealing I have had with this company.

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    Reviewed June 29, 2016

    I was traveling and forgot to notify them my transaction was declined but as soon as I contacted them they helped with my transaction and was able to finish shopping.

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    Customer ServiceStaff

    Reviewed June 29, 2016

    I called because of a denial on my credit card. I had not received the new one sent out. The customer service representative was very helpful! He was very kind. And a new card is being sent out.

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    Reviewed June 29, 2016

    Merrick Bank has help me to get my credit life back. Thank you for believing in me by giving me a second chance with credit.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 29, 2016

    I answered survey and pressed send. It read "Could not complete, try again later". Did this twice. I am now on desktop and will do this again. I made an online payment for June. Then paid off a day later. Received statement with a charge of 92 dollars for interest. Called and spoke to lady. She said because billing cycle had closed the day before payment in full was received, interest of 92 dollars was billed. If statement closed, then why does it show both payments? I have been a long time client. Never late. Pay 3 dollars a month just to have this card. I would have hoped that she would have offered to negate this charge for good client relations. Rather she was void of any personality or emotion at all. I would like this interest fee returned, or at least the clear the current 73 dollar balance to make things right (in my eyes). I will keep card open and continue $3 fee, as well as continue to use. This will be appreciated.

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    Reviewed June 29, 2016

    Verified that there was no any issues with my card, and clarified the credit increase criteria.

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    Staff

    Reviewed June 29, 2016

    Everything is great. I would recommend them to friends.

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    Reviewed June 29, 2016

    I have always had a good experience with Merrick Bank.

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    Ease of Use

    Reviewed June 29, 2016

    The ease of use of website make me a loyal customer.

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    Reviewed June 29, 2016

    So far I have had no issues. Your company has performed exactly as they said they would. Thank you.

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    Staff

    Reviewed June 29, 2016

    Merrick Bank has given me a chance, where other banks never have! Other banks wouldn't even treat me as a respected human being. I have a Fair Credit (due to financial difficulties in the past), and 99% of banks have turned me down. Not only Merrick Bank believed in me and probably believe in second chances, but they also increased my credit line once I reached the 6 months period of paying in time! I will always consider this as a "life saving" gesture, and I thank you all at Merrick Bank so very much! I will NOT let you down!

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    Reviewed June 29, 2016

    I have had nothing but good experiences with the website and my new Merrick credit card.

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    Reviewed June 29, 2016

    It would be helpful if payments are reflected in accounts, as pending, when made through automatic transfer.

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    Online & App

    Reviewed June 29, 2016

    The online application is safe and secure, and very convenient, making it easier for me to keep my account in good standing. That is what matters most, to be this something not all card services do a good job at. I especially like having the ability to setup re-occurring payments.

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    Customer ServiceStaff

    Reviewed June 29, 2016

    Customer service has been incredibly responsive and helpful when needed. I received a credit raise that was much appreciated and as promised. Thanks!

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    Customer ServiceOnline & App

    Reviewed June 29, 2016

    I have found the online website is very comfortable and made understandable for the non-technically user. The communication by telephone is also user friendly and options very clear and understandable. Audio of numbers is very clear and distinctive with all numbers, for example between number fifty and sixty.

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    Punctuality & Speed

    Reviewed June 29, 2016

    Sent my payment before it was due. Merrick did not apply my payment until 2 1/2 weeks after, then charged me a late fee. Not happy at all. Will be paying off my balance and canceling my card.

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    Customer ServiceStaff

    Reviewed June 29, 2016

    The last couple of times I called customer service with some basic questions about my account they were very rude and unwilling to help. It made me feel like I was pulling teeth just to get a simple explanation out of the rep. Also the tone in which they addressed me with very condescending, I would have asked for a manager or supervisor but they probably talk to their customers the same way as well. This experience made me want to close my account with you guys but I really did not want to affect my credit.

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    Customer Service

    Reviewed June 29, 2016

    Merrick is one of the best banks that I have had. The best customer service.

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    Reviewed June 29, 2016

    Overall happy with my banking experience. Would recommend to friends.

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    Customer ServiceOnline & App

    Reviewed June 29, 2016

    I have never had any issue suggestions. Website is easy to follow and customer service is outstanding.

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    PriceStaff

    Reviewed June 29, 2016

    You were the only credit card that gave me credit when times for me were down. Do like the fact you recognize loyal customers with a credit limit increase. Would like to see a lower interest rate. Outside of that I commend you and your staff for a job well done.

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    Reviewed June 29, 2016

    Satisfied. I am very pleased with Merrick Bank.

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    Reviewed June 29, 2016

    It has been a great credit builder.

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    Staff

    Reviewed June 29, 2016

    The representative was very knowledgeable and helpful. My biggest complaint is almost every time I go to log onto my account, it refuses to accept my name and password. I have not changed either since I started with your credit card, so I cannot understand why I always need to re-set name and password. Your system has a problem and that concerns me. I don't know what your system problem is, but, as a good and faithful cardholder, I am tired of re-entering all information, and go through personal questions just to log in. Hope you can correct this or I may apply for a different card and look elsewhere.

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    Reviewed June 28, 2016

    They caught someone using my credit card for purchase and notified me immediately knowing possibly it wasn't me and thank god they did and handled the situation with utmost expedience and professionalism.

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    Price

    Reviewed June 28, 2016

    It is convenient. Your credit rising is great, but the interest on cash withdrawal is ridiculous. When I pay my balance off, I will not use it as much as I used to.

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    Customer Service

    Reviewed June 28, 2016

    I never have a problem with your Customer Service. Very polite and efficient!

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    Staff

    Reviewed June 28, 2016

    Very good service.

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    Verified purchase

    Reviewed June 28, 2016

    Always been fair to me. I appreciate your service and increase request when I was recently caught in the Houston area flood disaster.

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    Verified purchase

    Reviewed June 28, 2016

    Merrick Bank has been great. I have no complaints and recommend them.

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    Price

    Reviewed June 28, 2016

    I worked hard all my life and when the recession hit, my 401 k, savings, investments were wiped out. I sold my blood for food. I could not find a job. Depressed and a failed suicide, my opinion of Wall St and Bankers was actual hatred. I got a part time job at units. My credit was shot. Merrick Bank was the only bank that offered me credit. I am very grateful to have purpose in my life again. Although I feel the high interest charged is making it difficult for all Americans attempting to build their lives again, I am indeed grateful to have one bank have faith in my ability to pay.

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    Reviewed June 28, 2016

    I wish the payment postings were a little more quicker but all in all this has been a good card for me.

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    Customer ServicePrice

    Reviewed June 28, 2016

    My experience with Merrick Bank has been great. Customer service was wonderful. I was informed about changes to my account on a timely basis. I loved the fact that you increase my credit balance due to my excellent account history. I am hoping that I can receive a lower interest rate in the future. Thanks for all you do.

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    Verified purchase

    Reviewed June 28, 2016

    Pretty good interface. No issues so far.

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    Reviewed June 28, 2016

    Experience matches promise. No glitches in service, user-friendly online payment. Would like an offer entailing lower rate, larger credit line.

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    Customer ServicePunctuality & Speed

    Reviewed June 28, 2016

    Having a Merrick Credit card has been very positive. I paid my bill on time for six months and they increased my limit. And customer service is outstanding.

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    Verified purchase

    Reviewed June 28, 2016

    This has been a very good credit card company. Just when I could use a little extra money you raise my limit so I was able to get the things I needed. Thank you!

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    Verified purchase

    Reviewed June 28, 2016

    Ease - Paperless payments and security.

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    Verified purchase

    Reviewed June 28, 2016

    At this time I am satisfied with this product and have recommended this service to others.

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    Verified purchase

    Reviewed June 28, 2016

    Yes I would recommend to friends or anyone who has not so great credit to help rebuild it.

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    Staff

    Reviewed June 28, 2016

    Great service. Didn't have ask for increase on my card. Automatically done it. I'd recommend Merrick bank to my friends.

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    Reviewed June 28, 2016

    So happy I opened this account. MB has lived up to every promise it made, and more.

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    Reviewed June 28, 2016

    Have not received this month's statement that is usually sent to my home address. Please correct and send a follow-up statement.

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    Customer ServiceStaff

    Reviewed June 28, 2016

    THE best company to work with. Customer service friendly, very helpful. Wish other cc were this easy and really were centered around the customers. Thanks Merrick Bank. Would recommend them to friends and family.

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    Verified purchase

    Reviewed June 28, 2016

    I love your credit card.

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    Verified purchase

    Reviewed June 28, 2016

    Simple to log in - made payment - no trouble. Would recommend to a friend if asked about credit card.

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    PriceStaff

    Reviewed June 23, 2016

    Though Merrick was able to issue me a credit card at my current billing address and I received and used it. However, all of a sudden, my card started declining because of address issues. (Note in first sentence I said I received a card at my current billing address.) No one explained to me that a chip card was being mailed to me and my current card was null and void until about the fourth time. Finally they decided to give me a questionnaire which was oh so ridiculous and I failed the questionnaire about myself because of my MOST POPULAR LAST NAME that I had to go through the rigmarole of verifying myself.

    I am the same person who has been using this card for close to a year and kept the payments current. No one seems to listen that there is a lot of erroneous people and addresses with my same name and they refuse to cooperate. I do not need this hassle. They can keep their predatory interest rate along with excessive fees. They approached me. I didn't go in search of them. I do have other cards with WAY lower rates and less trouble than Merrick. I will no longer need their services or their stress - nor do I want this high-interest rate from these blood suckers.

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    Reviewed June 18, 2016

    Paid more than my minimum and was told to give copy of my balance of what I had in my bank. Should not matter what I pay, the money was there and it was taking out of my account on 6/15/16.

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    Verified purchase

    Reviewed June 10, 2016

    Gave me a card. I was happy & still am.

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    Reviewed June 8, 2016

    I am happy to be a customer with Merrick Bank. I love that I received double my credit limit after 6 months of on-time payments. My main suggestion is for the CSR's to always make sure they are answering the question they have been asked. It is not a good feeling to feel like a number or like I am talking to a robot!

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    Price

    Reviewed June 7, 2016

    Merrick Bank offered me a Card with no annual fee after I went through a divorce and bankruptcy! The only group to offer a card that helped me instead of offering a deal that made me in debt off the bat with fees and surcharges plus outrageous interest rate! I have built my credit back the right way with the help of Merrick Bank, and I am taking time to do this because of their help and I thank them for that!

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    Punctuality & Speed

    Reviewed June 6, 2016

    67 out of 68 on time payments equal a "FAIR" rating! My only late payment was in 2014, the month I had a stroke! At the time of my stroke, I was single. After suffering a brain bleed, a coma, and months of therapy... It took a month before family could decipher who I owed, when and how much. My Merrick account went over due 30 days before my family realized its existence. Thus 67 on time payments out of 68! Merrick refuses to excuse or remove the late payment from my credit report despite medical proof! They refuse to update the status to "good" at 99% on time payments from "fair" at 98.5% of on time payments. All of which are causing me credit woes when credit is needed for medical necessities - Heartless Robots is all I reach!??

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    Staff

    Reviewed June 1, 2016

    They have help me out a great deal. Love this card.

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    Customer ServiceStaff

    Reviewed June 1, 2016

    Hello, I recently called because I had paid off my entire balance so when I received an email that I owed I believe $6 I called you all to see why. I was told that I get charged a monthly $6 fee. Of course I am not happy about it at all. I asked if I could get that taken off my account and the lady said no I couldn't. This makes me not want to use my card or use it as much as another card I have that doesn't charge me a monthly fee.

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    Punctuality & Speed

    Reviewed May 31, 2016

    Recently, I just noticed they changed my due date and I thought I always paid on time but nope, they been taking late fees from me so many time. For example, my due date was on Jan 30 then they slowly change it to Feb 25, then June 23.

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    Staff

    Reviewed May 30, 2016

    They gave me a second chance with a credit card and now the responsibility is on me. They raised my limit as promised and have been very helpful. Thank you!

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    Punctuality & Speed

    Reviewed May 30, 2016

    Merrick Bank promised to double my credit limit after paying on time for seven months. The bank followed through with its promise! Since I declared bankruptcy 10 years ago and I'm rebuilding my credit history, I'm very appreciative that Merrick Bank has given me the opportunity to show my credit worthiness.

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    Reviewed May 29, 2016

    I have been very please with Merrick Bank. They did as promised by increasing my credit limit after 6 on time payments.

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    PricePunctuality & Speed

    Reviewed May 28, 2016

    I find that even though I mail my payment on time, to get there when due, they seem to deliberately open it the day after it is due, sometimes, just to charge me a late fee. I am really fed up. I may quit them. I saw someone else that had had that problem on a Review for them.

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    Verified purchase

    Reviewed May 28, 2016

    It's great, easy to pay bill online. I have recommended your card to friends.

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    Staff

    Reviewed May 27, 2016

    Easy to work with. Good service. Online banking is a breeze.

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    Reviewed May 27, 2016

    I have enjoyed being a Merrick Bank customer for the past 8 months. I like that they offer great service and the ability to use technology in banking.

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    Reviewed May 27, 2016

    So far, my experience has been positive & I appreciate doing business the your company.

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    Reviewed May 27, 2016

    I have had no problems with Merrick Bank. I would recommend their cards to anyone trying to build their credit.

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    Customer Service

    Reviewed May 27, 2016

    Great customer service.

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    Reviewed May 27, 2016

    I have had a good experience with Merrick Bank since I have had the card. I would recommend them to others.

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    Customer Service

    Reviewed May 27, 2016

    Great customer service and very accurate with the information they provided.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2016

    The customer service department was friendly and helpful. I started off small but it has helped me build my credit score. They followed through with their promise to increase my limit right on time as they said they would. I have no negative comments at this time.

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    Punctuality & Speed

    Reviewed May 27, 2016

    Payment via phone. Very easy and fast!

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    Customer ServiceStaff

    Reviewed May 27, 2016

    As a customer with Merrick Bank, I absolutely love the positive feedback in its company in delivering excellent customer service, and its utmost professional dedication to its customers as well!

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    Ease of Use

    Reviewed May 27, 2016

    Easy to navigate the site, look up info, and pay my bill.

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    Reviewed May 27, 2016

    I have not had any problems with Merrick.

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    Ease of Use

    Reviewed May 27, 2016

    Very easy to use website, no issues.

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    Customer Service

    Reviewed May 27, 2016

    Overall good customer service.

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    Verified purchase

    Reviewed May 27, 2016

    I have been very satisfied. When I reach my limit, it has always been increased. Thank you.

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    Reviewed May 27, 2016

    This is my first time and it really help my approve credit score and keep me up credit score up and I do like this kind of bank and I appreciate it. Thanks.

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    Reviewed May 27, 2016

    The webpage is the only contact that I have had with Merrick Bank, and that has so far been satisfactory. The website has functioned well. The speed has been good, the page layout has been good, the navigation has been insightful, and the access has been well available when I have wanted to use the site. I have no complaints about the site or Merrick Bank at this point, and I consider myself a satisfied customer, and I would recommend Merrick to my friends and family.

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    Staff

    Reviewed May 26, 2016

    For the time that I have talk to a banker, I have had a great experience. Yes I would recommend to my friends and family.

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    Customer ServicePunctuality & Speed

    Reviewed May 26, 2016

    Both accounts were denied and had I not been watching to see if the accounts were being paid, I would have had late payments. I called Merrick to see why. Did not get a get a very understandable reason. I have since withdrawn these accounts and placed them with another credit company. One account I had placed with Merrick Bank was accepted. So why not the other two.

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    Customer ServiceStaff

    Reviewed May 26, 2016

    Very kind and helpful telephone operators.

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    Reviewed May 26, 2016

    Merrick Bank's Visa card was a tremendous blessing that allowed me to be able to help someone in family in a very tight situation. Bill payment access, point of service seamless use and its flexible advanced credit offering are amazing!

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    Customer Service

    Reviewed May 26, 2016

    I called in to ask about a lower APR since I had good payment history and I was told that Merrick Bank does not offer a lower APR. Once I pay this account off I'm closing it. It's no benefit for me.

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    Punctuality & Speed

    Reviewed May 26, 2016

    I love having this card. I can always check my balance and pay online, which is so GREAT! After paying on time, Merrick Bank increased my credit line and that was wonderful. I would recommend them to everyone.

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    Staff

    Reviewed May 25, 2016

    I love Merrick Bank. They was there for me when no one else would give me a second chance. I would advise anyone to give them a try. You may be surprised that you did and when it came time for my seven month review with on time payments I didn't have to balk and ask them for an increase. It was automatically done.

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    Reviewed May 25, 2016

    I would like to say Merrick is the best.

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    Customer Service

    Reviewed May 25, 2016

    Excellent. Opportunity to rebuild credit and excellent customer service. Ive only had a positive experience with. I highly recommend this credit card. Thank you for the opportunity.

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    Reviewed May 25, 2016

    I have not had any bad experiences or issues with this card, however I do not use it much. This is because I have other credit cards that offer me rewards and I choose to use those cards for their valuable benefits. If this was provided with my Merrick credit card I would use it regularly.

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    PriceStaff

    Reviewed May 25, 2016

    I'm grateful that they gave me a chance to re-establish my credit after my bankruptcy. I just wish that once I carried out my payments on time and for more than needed I could get the interest rate lowered to a manageable rate. I would not want to consider a different card because of this. But I do thank them for giving me a chance.

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    Reviewed May 25, 2016

    I had some major trouble with credit in the past and was shy about starting a line of credit again with any bank. I knew in order to rebuild my credit I would have to find a decent credit card that could help me build but not charge me ridiculous fees or interests rates. I have had nothing but positive experiences with using Merrick Bank. I was at a point where I was serious about managing my finances in a grown up way, and Merrick Bank supported that. Less than two years of opening an account with them I had rebuilt my credit enough to buy a house! My credit is better now where I have access to higher tiers of credit but I still keep my Merrick account open. I think it is for sentimental reasons.

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    Customer Service

    Reviewed May 25, 2016

    I am very pleased with my Merrick Bank card. They even increase my limited without calling them, or send a email which is very nice. Thank you Merrick Bank.

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    Price

    Reviewed May 25, 2016

    I've never had problems. I think the only thing I don't love is the monthly fee and the rather high interest rate. Instead of increasing my credit line drop my interest rate.

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    Verified purchase

    Reviewed May 25, 2016

    The bank has provided excellent service, increased my spending limit as promised. I am 100% satisfied.

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    Staff

    Reviewed May 25, 2016

    Contact with Merrick bank. Helpful and courteous.

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    Verified purchase

    Reviewed May 25, 2016

    Merrick Visa - Very pleased with the whole experience.

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    Price

    Reviewed May 25, 2016

    I paid 450 on a account balance of 550. They are holding my funds for 11 days. They are ripoffs and thieves with the interest rate and the holding of funds. I will be paying this card off and sticking with my Capital One. Thieves.

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    Staff

    Reviewed May 25, 2016

    I am elated with Merrick Bank and their staff. No problems on this end. Thank you for attending to my needs when needed.

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    Merrick Bank Company Information

    Company Name:
    Merrick Bank
    Company Type:
    Private
    Year Founded:
    1997
    City:
    Draper
    State/Province:
    UT
    Postal Code:
    84020
    Country:
    United States
    Website:
    merrickbank.com