Liberty Tax Service Reviews

Went to Liberty Tax for tax prep. Simple form, no itemized deductions. $400.00! This was the first time I went to a tax preparer, I thought they would all charge the same. I'm going to H&R Block and ask them what they would charge for a simple form. Then go to Liberty and see if they will give some of my money back. If not, I'm reporting this to the IRS, Attorney General, etc.

Liberty Tax Sulphur, LA - The manager is very unprofessional and seems to break under pressure and starts stuttering like maybe he's been hit by lightning in his life, then he squirms out like a worm when he doesn't know a simple tax question, he's disrespectful, unprofessional, anxious. I feel if I do my taxes there, there will be a price to pay later and that office charges too much with people that have not been trained properly. I own my own business and yea I got the free consultation and felt their numbers were wrong and checked them with a second opinion and their numbers were off a lot. Not accurate. Its not worth $50 to lose $1000.

I have been doing my taxes with Liberty for nine years. In 2012 the location was bought out by someone else. The price to do my taxes was misrepresented by the new owners, I was overcharged about $200.00. At least I had a a coupon that saved me $50.00. It did not matter that I have been a loyal customer for the previous eight years. The office manager and staff was rude when questioned about the charges. The location changed hands three times over the last ten years. It took them over three weeks to do my taxes. This year I went to H&R Block, my taxes were completed in 1 1/2 hours, the cost was over $200.00 less than what I was charged the previous year at Liberty. I will never have my taxez done at a Liberty location.

The worst tax "professionals" you could possibly choose to prepare your tax return is Liberty Tax Services. They charged me a ridiculous amount of money to do my taxes and never told me my fees before they sent my forms to the IRS. The management continued to avoid my calls, they've hung up on me when all I had was a couple of questions for them (why they charged me $500 for a few simple forms). They are rude and flat out called me a liar when I politely asked them why the fees were never discussed with me. I have never had such a horrible experience with any company in my entire life. Do yourself a huge favor and keep driving past the goofy statues of Liberty! Do not use them! And don't fall for their gimmicks ($50 on the spot when you file with us!).This company uses legal ways to steal from their customers and its not right.

I would never, nor should anyone, hire a company that subjects employees to dressing up in the rain and cold for awareness. These are HUMAN BEINGS!!! If they want roadside attention they should get a sock blow up. I just witnessed a man in a costume standing In freezing cold rain. That's never okay.

My daughter, who makes minimum wage and who needed a short form tax completed, which takes probably 15 minutes to complete. They charged her $200 dollars to do her taxes. We should have known that they are a rip off when we asked upfront how much it would cost and they told us they didn't know at the time. I could have done it myself in 10 minutes and could have saved her $200 dollars!

I was called by a branch that they were offering a tax course. I went in, got screened in an interview and the divisional manager signed me up. I gave the down payment. Once the course started they were very pushy about paying it off. They don't give you much time to pay it like they are more interested in your wallet than actually guiding you through the process. Once the course is complete, they drag you around like a puppet like they are gonna call you, have you fill out the hiring packet and sign contract. Then change their number and never call you again. Very unethical if you ask me.

I went to an office in California for my 2012 taxes. I just had a simple W2 and a 1099 all in the state of California - single, no exemptions, no itemized deductions, no property . I called beforehand to get a quote, the receptionist told me $150. I thought that wasn't too shabby so I go in. Um, it took the gentleman a half hour to do my taxes, it ended up costing me $315. WOW, WOW, WOW. I wish I can get paid $600/hour, where do I sign up to be a CPA? Oh and get this. I asked the gentleman about making quarterly payments to the IRS. He told me he had no idea how it worked and just printed off 20 pages for me to read about it. Those tax preparation classes must be a breeze! Additionally, it's a little too intimate inside, it's one very small room with all the clients and tax preparers. Not much privacy between you and the client at another desk five feet away. I can hear every transaction going on. Moral of story: do your own taxes, they seriously aren't that hard! These tax prep services like Liberty want you think that taxes are overly complicated and not capable of being done correctly by the average person. Just use your past returns as a guide for the new return. Or look online for completely free tax preparation.

They did not give me a Franchise disclosure document until 3 days after I had signed the franchise agreement. And, they later sent me a letter asking me to sign and back date that FDD. That is completely fraudulent, and it violates a FTC federal law.

We thought Liberty Tax was a tax adviser that help consumer prepare the tax and willing to pay the fees for their professional service. Consider our tax refund are pretty easy but still they make a mistake that cost us over thousands in back taxes. How can they make a mistake with such a simple easy return? No appositive given even they admitted wrongdoing. Thank you for showing such as great customer service. Bluffton, SC 29910 Liberty tax location.

I went to the Liberty Tax Service on N. Dixie with my husband. We have had some tax issues in the past, because of a less than honest tax preparation company so we were a little anxious. The preparer, Bee, was able to not only quickly and accurately file our 2011 & 2012 taxes, she helped us resolve our past problems by filing amendments. The price was fair and just about the same as quotes I had received from other companies. We will go to Liberty for life! Thanks, Miss Bee!

At the initial interview, I was lured in to a free tax course in preparation for employment with the company. Then the $159 course fee Bomb was dropped on me. I agreed that this was a worthy investment in a new career. But the agreed payment installments was quickly required at the start of the course. Under pressure from repeated calls, I sacrificed $30 down. The target moved again forcing me to pay the balance by the second course. Since I detected this continually moving payment target, I returned the course materials and had to forfeit my refund since I took notes on the first page. Unemployed, I was not in the position to give away $30 to a business office. They had lunch at my expense. Lesson learned.

This service, located in Brockton, Mass. Failed to document ALL of the financial papers given to them due to the fact that they DID NOT know enough about the tax laws. Consequently, we have to pay out of our pocket for the money they did not report. I implore you, and anybody reading this to stay clear of this co. at tax time. Just take a look at all the complaints they have accumulated on line! We intend to retain a lawyer, and have reported them to the BBB.

I finally got Liberty Tax to pay me back for preparation fees and interest, but that's all. Guess what? I deposited the check $279.00 and it bounced. So now I owe $12.00 more. This is not a business I will ever use again.

We have had our taxes done by H&R Block for at least 30 years and never had a problem. In 2011 and 2012, we went to Liberty Tax to have prepared. Recently I received a letter from the IRS stating that I had not claimed all of our income. I worked for the railroad and retired so we receive a retirement income from the railroad retired board. Liberty Tax Service admitted to making a mistake by not adding all of the W2s. They said they would amend the tax preparation, give us the preparation fees back and pay the interest, but that's all. I went to them in good faith and paid $211.00 for their service thinking they were professionals and that I would have my taxes done correctly. Now I need to come up with approx. $1577.00. That hurts.

I had my taxes done for the 2013 year. After I filed I received another W2 so I took it in for a amendment. That was in February of this year. It is now July. I have received nothing back, not a phone call, not a copy of my taxes despite numerous attempts and messages. I am unable to file my renter's rebate. I am very upset by this unprofessional practice. Previously I had a good experience with this franchise. Needless to say after this is all said and done I will never have my taxes done here.

I first went to the Liberty Tax and started my taxes back in April. The girl didn't enter the extra income that I had brought into her office and also DID not put my banking info correctly, so my check was lost. Then I went back in to have my taxes amended and the lady wanted to make me a daycare out of my apartment and lie about buying things for a daycare (a business I never had in my life). So then we added my nephew to my taxes. Not sure what she DID, but after they were sent off to the IRS and got sent back to me, that additional info was needed.

I took the Liberty Tax class and was talking with the owners in working during the busy season. In the classes, I scored very high on all the tests and had the rest of the class looking to me for answers. I spoke to the owners and they said, "Yes, come work for us." In addition, we spoke about their partnership. They explained how they needed new blood and new ideas. All sounded good to me.

Be careful when tax season is coming back around, especially when you are trying to sign up for the classes. I attended the class, paid my hard earned money to attend the class, and I was ripped off by Liberty Tax services. They are not to be trusted. They allowed me to complete the first part of the class and then they disallowed me to complete the second half of the class, which is the main part of the class, the computer modules training and the completion of tax preparer readiness test. They ripped me off for my money.

The guy who did my taxes did a great job filing. He even gave me some great advice. Here's the dissatisfactory part. I was told that I could pick up my paperwork on the following Monday (I filed on a Friday afternoon). He said that if I didn't pick up my paperwork within a week, they would mail it to me. There was no mail, and the place is gone like it never existed. I was told that it was a franchise location just for the tax season and I should go to the main office in Cumberland. It was the same deal; they were never there during posted business hours, just an answering machine. So I called yet one more fairly local office just to see if anyone is around. I actually got someone and she said she has personal phone numbers of the other employees at the Cumberland location and she'd call them - no return call. I contacted the customer service on the website which was quite helpful but was told they have up to 48 hrs to contact me after they send them a notice. They have 15 hrs left. Great initial experience, horrible follow-through!

A friend used these guys and never received his $50 for referring my daughter! She filed state tax and has not received it yet, 2 months later. They also misplaced her return in another person's file? Angry!

Liberty Tax, Mount Pocono, PA - Staff is unprofessional. Incorrect paperwork was given to the clients and inappropriate behavior when questioned about false/misleading remarks. Staff is easily agitated and becomes verbally aggressive when questioned. Excuse ranges given for incorrect paperwork were: We are too busy; there is just too much work; tell me where you live, I will come to your house and correct it. The people that made the program for the tax preparation tool designed it wrong and some other computer programming excuse that does not even make any sense. It is the client's job to know if the paperwork is correct and complete. Clients do not see completed paperwork until after payments are made and finalized in system. I just entered the data. If the computer put in the incorrect information, it is not my fault.

I want to let others know how bad of an experience I had with this company. My wife and I had our taxes done and we had to come back up to have them do an injured spouse form. Well, they filled the form out for us and we asked what we needed to do when we sent it back. They said just mail it back to the state on MI, so we did. A couple weeks later, we receive a statement saying half of my wife's refund was being taken due to not sending a copy of our lease. So I call the treasury dept. and they told me to read the instructions. Lo and behold, it says "If proof of sole ownership or leasehold is not received with this form, the credit will be divided between both spouses." Well, with this new info in hand, I called Liberty Tax to find out why I paid to be told wrong information. A woman named Tiffany ** answered and I started asking why no one said to send my lease copy with the form. She told me that I do not need to and that the state of MI is just trying to get everyone's money.

It's the one on Main St., Fort Worth. Today, 4-8-13, I went to see what I owed to IRS. This guy is crazy and fees are horribly high. My concern is, what is going to be done w/ my private info? He did not want to give me back his green piece of paper where my SS, my name and home address is.

We had a very bad experience with Liberty Tax Service this year. Since we told the consultant that we wanted Direct Deposit and provided the necessary and correct information, we assumed that it would be deposited into our account. What we were not told was that it was being deposited into an account that Liberty set up with River City Bank in Kentucky only to have JTH Financial Services take a cut so they can then deposit it into our account. I have taken steps to have JTH Financial block the deposit into their company. According to the IRS, the refund was already deposited into that created account. Now, I am trying to contact River City Bank to find where my money currently is.

Tax year 2012, I filed my taxes with Liberty Tax and was told I would have to do an amended return due to the IRS not taking education credits until Feb. 15th. Fine. So I went back in on the 25th and filed my amended return. Now since this return was filed on paper, I knew it would take some time. One month later and I received a letter from the IRS stating they need more information. Seems that my tax preparer did not include all of the appropriate paperwork with my amended return. I would need to have my tax preparer fill out the appropriate paperwork and send it back in with the corrections. I am now, because of her ignorance, looking at another 2-3 months for it to be processed. Had she done her job correctly, I would have already had my return.

I filed my taxes before Jan. 30, 2013 with this company and I waited until 2/14/13 for them to transmit my taxes, because I have school credits to file. I was supposed to get my refund on 3/6/13 but due to the incompetent preparer, they entered the wrong bank account number and my funds were deposited into the wrong account. I called so they can rectify the issue, and I was assured that I was going to get a call back and never received one. So now, I'm playing a waiting game.

I went to Liberty Tax to get my taxes filed. I opted to use the direct deposit option and was ensured I would get my refund timely. The IRS sent my money to them on March 6, 2013. It is now 03/15/2013 and I have yet to get my refund! They told me the bank they use has been trying to get the direct deposit to go through. I asked them to cut me a check and they are refusing to do so. This is my last year going to them. Do not use direct deposit with this company!

I recently purchased a Groupon for Liberty Tax preparation services. The location (750 Allerton Avenue Bronx, NY 10467) was listed as a participating branch and I called to verify. The tax preparer refused to honor the voucher. He stated that I must pay $59 for my taxes to be prepared. I explained that I had already purchased the services and showed him documentation (the voucher and my account history). I requested to speak with his boss and he informed me that his boss was busy. He finally provided me with the owner's contact information after several minutes of badgering. I tried calling several times, but was always told that he was busy or had stepped out.

Tax Liberty did my taxes fine. It’s the bank they deal with - that is the problem. When the IRS releases your tax refund and it goes to Tax Liberty’s bank to be processed, they hold your return for 5 days and they don’t tell you that, when you get your taxes done, so just beware. And when they release you check for direct deposit, it will be almost a month and they say direct deposit is the quickest way to go. Yeah right.

I went to a Liberty Tax office to get my 2012 return prepared. I was given an information sheet in which I had to write all my information, including my account and routing number, also specifying whether or not it was a checking or savings account. I checked savings because I have a savings account, not checking. A few weeks later, I called to check the status of my refund and I was told it was deposited into my account on Feb. 13th. But when I called my bank, it wasn't in my account. A few days had passed and still my funds were not in my account. I called Liberty again and I was told the same - to give it a few more days.

I went to Liberty Tax last year with the same agent in Hawthorne, CA on Hawthorne Bl who messed me up bad last year. I got my return 2 weeks late. Well, this is where it gets funny. I went back again. This time, the same agent (JV) screwed me bad. Not only this year did I have to go back 5 times, she could not even work the computer good like she did last year. She does not even know how to do taxes. Well, this is my fault. After being there for hours, I was asked if I wanted a copy of my return. What?! Well, of course, I do. Anyways, I waited for the $50 and was told they did not have the key. Know note that I've never seen that $50 from last year, so then I was told the owner will be back in 2 hours. I told them I'll wait. Well, they went in their purse and gave me $50.

Just like the H & R Block complaints, Liberty Tax lied to me as well. They had told me that I would have my taxes done by Feb. 1. I was there on 01/20/2013. I was told that I would be charged over $400 for the prep. and misc. fees. Well, it is now 02/21/2013 and I have not received any call backs from Liberty Tax. I have no refund yet, and they said that their product ended on 02/13/13. Well, tax season ends in April 2013 - this was false advertising. They knew I had educational costs that I included and did not tell me that the IRS was reviewing these taxpayers on 02/15/13 - I only found out on the Irs.gov web home page. They conveniently closed their rapid refund product on 02/13/2013. This is false advertising, causing consumer confusion, misleading, and I think a class action should be filed against this company that is owned by Hewitt.

I have had the same tax agent for the last four years. In 2012, he screwed up on my taxes and I had to file an amended return due to his mistake on tax papers. My return was good in 2012 and was over $6,000. I paid for the agent to prepare. It was in the amount of $378. In April of 2012, I got a letter in the mail from IRS stating mistake on my taxes and I need to file an amended return to correct. As minor as the mistake was, I had to pay again the agent all because he didn't input the amount of my school deduction so this cost me another $278. This was of course after a ton of phone tag messages and nonsense about paying more. The same agent didn't even correct; he in fact pushed my taxes on to someone else. I wiped the slate clean because I had been going to Liberty in Morris Plains for 3 years and up until 2012 I was happy.

Liberty Tax Bergen Ave., JC, N.J. - First off, my overall experience with Liberty was horrible. Going there was my worst choice ever. The things that my tax agent advised were not correct. The information he was giving was half true. He estimated every one refund to be there the 11th. They also told me no later than the 15th; still there is no refund. They lied to me and said that they called me which was a lie. They charged me twice what anyone else would. The $50 they give you is billed to your refund.

I had an appointment for 3 days at Liberty in Walmart in Lakeville, MN. I was there waiting for an hour. No agent showed up. I tried the phone number, left 3 messages and there were no call backs. It's the worst service ever. No one showed or even gave me a courtesy call. I won't be back after an hour's wait and I will pass my experience along to others!

After three years of having the same cool person in Liberty Tax do my taxes, I got a very unpleasant experience. This year, the excellent preparer is gone from Liberty, and the manager that I got was very mediocre at best. My returns have been very similar though a bit complex. My charge had been about $400 each year - a bit expensive, but I thought it was worth it. This year they wanted about $860 for the same amount of work. After much arguing, they returned all of my paperwork and I walked out. I sincerely hope that they are respectful with my private information.

I went to Liberty Tax this year for tax preparation and they told me a simple return was only an $80 fee so I proceeded with my taxes. They did not tell me that because of a 1099 form, it's no longer a simple return. They proceeded with my taxes and at the end, they charged me $250. I did not want to sign anything but they held me like a hostage with all my paperwork until I agreed to pay.

Liberty Tax has the highest tax prep fee in the Kansas City area. They attempted to charge me over $540 to file a simple form 1040 and they would have gotten away with it if it wasn't for their own incompetence. To start off, I waited over an hour while the woman struggled to complete the return. She needed help every 5 minutes from the other equally ignorant workers. Finally, at the end, I received my $50 (which was the only reason I went to them). After 4 to 5 days, I began checking to see if my return was accepted by IRS and they had no record that I even filed a return, let alone was it even accepted. I contacted Liberty again (for the third time) and they told me that woman didn't complete my tax return fully, and that it wasn't saved. That said, they wanted me to come in and redo the process again. Of course, I didn't go back, but thanks for the $50, Liberty! Stay away from Liberty Tax. You've been warned!

I have used Liberty Tax service for the past two years. I have never had a problem. This year, I selected direct deposit being financially aware and trying to spend my money right. I also referred some friends as well. My funds were released from IRS on 2/4 and should've been deposited within 4 business days. I have yet to receive my money or friends I have referred. IRS has confirmed they have sent it to them. They keep pushing me to JTS as their bank, but they are just a transmit for them. They will not advise what the bank is and they just want to keep saying, "Allow 4 business days." I am very upset and disappointed because over the past 2 years, they had earned my trust. I have referred this company that can't honor the service, thus, making me look bad also.

The girl doing my taxes did not know what she was doing; it was a mess. Some other guy had to help her and still, another woman had to come help those two. When I usually file my taxes, I leave feeling good and safe. When I left there, my head hurt. They did not even give me all my papers. I got a call 2 days later by the supervisor that I had to come back in and sign more papers. That's sad. I will never use them again. I will go back to H&R Block; they have workers who know what they're doing. My paper also said I wanted money in 48 hrs when I got home and I never wanted that. They are a mess there, paying $500 to dummies.

First, I was approached by a rep from Liberty Tax Service stating that they would do my taxes for a certain fee, only to find out that I was lied to not only on this matter but also about receiving a certain amount. I found out later the amounts did not match. When I approached management, I was told I was lying. I was also promised a return within 48 hours which also was a lie. I went to their office to ask what's going on, only to get the runaround. So my best advice to anyone thinking of using this company is beware of a bunch of cheats and incompetent people working for this company.

My fiancée and I went to file his taxes on Jan. 31st, 2013. We were told that there was an hour wait time and to go to the location inside our local Walmart if we wanted to be seen sooner, so we took the trip to Walmart. We sat there for at least an hour, if not a little longer, while the woman tried to file his taxes. She spent more time on the phone trying to get help than actually filing. She finally got them filed and quoted us $45 for the prep fee. We were very pleased. She went to print the paper work out and got the forms up for my fiancée to sign and told us there was a problem. Apparently, the computer deleted my fiancée’s file. We were then informed to go back to the office and the woman there would pull it up for us. We were told we would receive the $50 cash when we signed the paper work at the office.

I was told that I would be getting about $314 back so I was kinda okay with that. Then I'm told that my fees are going to be $313. So, this guy sketched out to the back and came back saying they'd knock off fees because I'm such a great guy. They still charged me $125. I'm getting more from state than federal and I'm going to sue unless I get my $125 back, on the grounds that H&R Block could do my taxes cheaper.

Liberty Tax did my taxes wrong! I have been filing with them for the last three years, ever since I bought my house, because I figured it would be easier than doing them myself. I was sure wrong. In 2010, they put in the wrong amount for my mortgage insurance deduction. I received a nice return, spent the money of course, and now I get a surprising letter from the IRS saying they caught the mistake and I owe them about $2,800. Liberty Tax admits the mistake but is only willing to pay the interest and penalties I have incurred from the IRS so far, about $300. They didn't offer to refund the fees I paid them to file/mess up my return, or any future fees I will be charged as I make payments to the IRS or interest fees on a credit card I might have to charge it on.

My husband and I have never been to Liberty Tax Service before. We were told that they had the best prices and offered $50 each after we get our taxes done. I asked the woman how much they charged and how much per form. She said we would discuss after the taxes were done. I thought that was odd but continued on. After a long wait of getting the paperwork done, I was happy to see how much we were getting back. Then, came the charge - $394.00 for a simple form tax preparation! I was floored. I asked her again how much they charged per form - she didn't know. She walked out to ask and came back still not knowing! I immediately canceled and grabbed my paperwork. As I walked out upset of wasting my time, I looked over to a poor customer and told her to ask how much they charge before signing a thing. The woman started yelling at me, saying I had no right to say that and to leave. She followed me out as she was yelling that I had no right to tell a potential customer to watch out for hidden costs. I will never ever ever allow anyone I know to do business with this company. I went to an actual tax preparer and was charged $180 for everything out the door. That should prove how much they scam poor people out of money.

My husband and I filed our taxes with Liberty Tax Services. First, they told us we were approved for the loan to get your money quicker and called us to come pick up our check. We got there and were told that the software was down and it would be a day or so. Then, we went this morning to sign for our check to receive it today. We went and then waited 3 hours, and our check still didn’t come through. I had to beg them to call the bank, and they said that our funds from the IRS had come through and our loan was cancelled. So now I paid to get the loan (got approved) and then the bank cancelled it. Now, I have to wait 21 days. I will not use this tax service ever again and do not recommend it to anybody.

I filed early. They submitted on the 30th saying I’d get my RAL in 1 to 2 days. They never called; I had to. They said my check was ready yet every time they try to print it, it won't?! It’s now days later and the manager still has no answers nor a check for me?!

I filed my taxes with Angela ** at Liberty Tax in 2012. Angela prepared my taxes incorrectly, which resulted in an overpayment from the IRS. The IRS is requesting the money back. Liberty Tax's website guarantees the accuracy of all prepared taxes. They promise to refund any preparation fee for any reason, if not satisfied with their services. I requested my prep fee back and they did not honor their guarantee. They just ignored my phone call and gave me the runaround. This is a sleazy business. Liberty Tax's correct phone number is 323-759-4304.

I filed my taxes with Angela ** at Liberty Tax in 2012. Angela prepared my taxes incorrectly, which resulted in an overpayment from the IRS. The IRS is requesting the money back. Liberty Tax's website guarantees the accuracy of all prepared taxes. They promise to refund any preparation fee for any reason, if not satisfied with their services. I requested my prep fee back and they did not honor their guarantee. They just ignored my phone call and gave me the runaround. This is a sleazy business. Liberty Tax's correct phone number is 323-759-4304.

My experience with Liberty Tax has been terrible. They have let franchise to people who are not experienced. They have fixed incorrect tax that has caused me with penalties. They claim that they will repay the penalty, but they will never do. They have rejected my request to refund my penalty, giving explanation that makes no sense. I have tried approaching lawyer, but suing them turns out to be expensive. Students, please do not approach these guys anywhere!

The entire experience was horrible! First, the Pikesville, MD office was very unorganized. When the taxes were complete, they didn’t give me a copy and told me to “come back tomorrow” to get my packet. I came back three times, and they stated, "We can’t find it." In view of this, I started feeling like I made a bad decision in coming to them! I usually do my own taxes. However, I went to Liberty as I was a part year resident and I didn’t want to make a mistake on my taxes. Unfortunately, the very reason that I went to them ended up being the very thing that they completely messed up! I received a letter 3 years later from the state informing me that the part year resident portion was completely incorrect and they were seizing my bank accounts.

In both 2008 and 2009, my tax returns were done wrong. After receiving letters from the IRS, I talked to owner Jesse ** of Chula Vista, CA branches. He told me simply to pay the amounts owed. I asked him about contacting the California Tax Board and assured me there would be no problems. Now, almost 3 years later, I have just received a letter from the Tax Board. I have to pay interest plus the miscalculated amount. Apparently, he hires relatives and people that are still in school. He keeps giving me vouchers for free tax preps for the following year. The third time, I had to tell the tax preparer which amount to include, because she didn't know! And they call that a professional service?

Listed below are the mistakes that were made:

Liberty tax messed my taxes up. I wanted the RAL loan and they filed it wrong. I will never deal with them again. I should have let a friend do them on Turbo Tax. I would already have my money. I've been waiting two weeks.

Liberty Taxes should be terminated as a tax service and should be reported to the IRS for fraud and dishonesty and also for getting people audited. They don’t know how to do their job and have messed up my taxes. Now I must wait even longer. Thanks, Liberty Taxes. You guys suck!

I received a letter from the IRS that my unemployment wasn't listed on my taxes from last year. I took them to Liberty Tax Service at 9622 Monroe Road, Charlotte, NC 28270. I pulled out the paperwork and saw that my unemployment was listed on the front summary sheet, but omitted from my 1040. I called the corporate office and they told me I'd hear from a manager within 24 hours. I waited 48, and after not getting any calls, I called the corporate office back. They told me my complaint would go into the "critical issues" caseload and I should hear something back soon. It's been another 48 and I've heard nothing. Some type of reparations should be made for this costly mistake on their part and I feel that it's unfair that I'm being held responsible when they are the professionals!

I filed my taxes through Liberty Tax Service on West Broad Street in Columbus Ohio. I paid over 300$ for the 24-48 hour loan on Wednesday, February 18, 2012. It is now Saturday, the 21st. Four days later, I still have no money and the owner said he doesn't even know what to tell me because he doesn't even know what the problem is and he is working on it. I still have no money. This is the most terrible service I have ever received in my life. This was the first time I have used Liberty for my taxes and will definitely be the last.

Liberty Tax Service made a mistake on my income tax return, and IRS caught it. Liberty blamed the computer. A Richard ** from Liberty stated that he would correct the paperwork and forward to IRS. Now, IRS is coming after me for additional PMT with interest and Liberty Tax can't be contacted. What am I supposed to do?

On 8/10/2011, I went to this office to apply for education credits for tax years 2010 & 2009. I was quoted a charge of $89.00 for both tax years, for a total of $178.00. It took about 45 minutes to complete. He gave me two envelopes with the paper work inside. And he told me that on 8/26/11, I can come pick up my first check. I never looked over the forms until 8/13/11. That's when I found out that he's charging me $460.00 for year 2010. And the other charge is $150.00, for a total of $610.00. For tax year 2009, he's charging $213.00. I know that this is robbery in first degree. I qualify to receive $5,700.00. And I'm eligible for 2,500 plus for both years.

I was told by Stephanie ** that the price for preparing my tax return would normally cost $69.00, but with my $20 discount coupon, only $49. After I had to sit there an unusual long time, with the woman answering the phone, talking with customers and having personal conversations, I was given the paperwork and no signing. I left the tax office. When I got home, my boyfriend Jeff ** read over the documents they gave me. Jeff pointed out that they were charging me over $400.00, but it did not break the cost down. The next day, I returned to the office demanding correction or for them to stop the return.

I have not been reimbursed on the 100% money back on tax preparation fees from Liberty Tax Service, in the amount of $278.95. Tax preparation was on 01/28/2011. I called the corporate office in Virginia beach, VA on about 02/01/2011 for my refund.