Liberty Tax Service Reviews

So I filed my taxes with the they was very nice. I filed on 1/20/15 accept on 1/21/15 but I can't go on where my refund. To see where my refund, called them they tell me "I can't help u everyone else has their money and I can't find mine, thanks." I call them over and over cause that's what the IRS said, so I DID but they are not giving me any answers so I don't know where my money is. All I know its been accept by the IRS, don't know when its going to DD or anything. I will never filled with Liberty ever again. All I want to know is where my refund and I can't get that if something messed up or what. I can't get any answer.

I use to work at Liberty Tax Service on 2312 East Monument Street in Baltimore, Maryland 21205. I was hired as a marketing employee. First they want you to come in at 8 a.m and you get pay at 9.am. Your pay is never right and Mr. ** who is the marketing supervisor don't know what he is doing, they have no break room. They hired anybody. You get hired and fired at the same time and sometimes you sat there not knowing what is going on until Mr. ** tell you, "Oh we not clocking in" which is on a piece of paper or maybe get on the computer and put your time in it is confusing.

I had my mom report for me because I have anxiety really bad so they called me when it was ready for me just to sign. Then they said it's going to be $500.00! I said "Mam thank you for your time but I kindly apologize. I'm going to need that extra change you're trying to take from my kids and I." So we get up, "Thanks again" I say. We walk out, dude's like "Hey why you leave? I'm the boss here. I'll give you a big break." I'm like, "no thanks it's okay," and by this time my face is red cuz he asked me like five times and says, "Come on how much you wanna pay? $100? $150.00?" So I'm like OK OK and he lies and ends up charging me $175, better that $500.00 but wow they sure came down from $500-$175 huh. Seems like a scam. They should be more reasonable. My taxes were the simple e-z form.

On Jan 26th, 2015, I went to Liberty Tax in Mt Pocono PA. The tax preparer, Nicole, was very helpful and pleasant. She made sense of all my documents and made sure everything added up. She checked and double checked. I received the $50 on the spot and completed the tax preparation using JTH Financial services. On Feb. 4 I received my tax refund in my bank account.

Went to liberty tax by gcc in glendale corner of 59th. They charge too much. If you have a big refund they take up to 700$ but they are pretty fast about paying you. Took a week. And I needed the money so I went ahead like a dummy and ran with it, if you’re desperate you make stupid choices. This year I got ripped off. My tax return was 8500, they took 700. Never ever I will go back.

Do not do your taxes here!!!!! They tell you a number so you could do the taxes with them and pay them $800 dollars and then you get a different amount!!! When you ask why they don't give you a straight answer all they care is to get $800 out of you... Worst taxes company I ever did my taxes with. They only nice to you till they get paid. If I could give 0 or negative stars I will!!

I was not given the proper information about the fees for having my taxes filed. I wasn’t really given or any other chance. I also have found out I could have had them filed a lot cheaper and gotten more back with the option of how they will be received. Not forced into an option!

You go to these place for peace of mind and far too often you get screwed. I had owed from 2011 (Liberty Tax doing). Come to find out my 7000 return for 2014 had been altered to 1900 from the its and then they have the nerve to charge me full price of 545 for ruling when them. So use caution. It cost me 4800 dollars. Won't happen again. I strongly urge to look elsewhere.

I'm really sad, I filed my tax return, I asked them how much will be fee but they told after I completed everything they can tell how much. They took all my signature and handed over my file without saying my fee. I saw they charged me $540. This is not fair. They aren't transparent.

They have no explanation as to how they determined their fees and I was never asked about my medical expenses or anything else I paid last year. I paid over $400 on. My other family members went. They both made more than me and got charged way less.

Went to the 170 street Bronx office to file my taxes. This office by far is the worse!!! Staff is ** as ** can be!!! I received more last year with the same dependents. Mind you I received less of a return this year but was charged a 600 dollar fee. Unreal - I'm never go to liberty again. I wish I would have walked out the door. I would have 600 more dollars to feed my children!!! So angry.

I went to file my simple tax return tonight. I am single. I married, filing head of household with one dependent. I don't own anything. Nothing spectacular about my paperwork. The only thing they needed from me was my W2 from ONE job, my social and my child's social, my id, address, phone number, and my child's daycare information. Nothing hard. Nothing special. Took literally half an hour to file my taxes. Nobody informed me of any costs associated with doing my taxes. I was never told how much it was going to cost before they did them, or after I signed everything to go through.

I filed with Liberty Tax Feb. 2014 Covington Ga. I thought amount charges not lesser than 300, what I thought. When I went there she told me as self-employed, nail tech had everything ready, she only had to enter into computer my info. I got concerns when she try to ask me she could lower my taxes if I add more expenses, I did not! I don't know if is their ways to tell people they can trick the system, very inappropriate. In any moment, I was told the fee and several times I request after continuing further. Her excuse: Corporate fixes the prices. I was charged 725, I complaint. I was calling IRS when the manager said he would drop 200 off, so much for corporate fee! Scam.

I took my taxes to Liberty to have them done. They told my that I would be not have to pay a health penalty if I came to them. Well I had to pay it, lie #1. So my wife did turbo tax to check if it was right. It was not, lie#2. So we showed them the mistake and we were told that they would refund all are money and file a amendment, lie #3. We had to give them back the 50.00 for filing with them and they would stop the taxes from getting done. I will never have anything to do with this place again.

I signed up to take Liberty Tax courses and noticed that the company was very unprofessional. Turns out there is a whole scandal behind it. First off the instructor was very rude and overly critical of students work and were unwilling to answer many questions. She would say things like "I'm charging you twenty dollars if you ask me another question" and things like "I like to eat bonuses". Here is the scandal part. Some of the branches are set up in drug infested neighborhoods (for lack of better terms), East Monument Street and Falls Road in Baltimore, MD. A customer comes in and the tax preparer actually helps the client to scam the IRS. NEVER EVER Work there! You will be audited, as she said herself she is audited every year.

Worst experience ever! Did my taxes there for this year. Offer the $50.00 for doing it. Then they want to charge me almost $700 for preparing my taxes. I found somewhere else that's cheaper. Now they don't want to give me my info. I have to pay the $50 first. Threaten to send my taxes in if I didn't pay. Then they want to be rude with their customers. One came in while I was there and she walked outside. Manager calls her a crack head. Wow really? So yeah I will NEVER go there again!

In 2013, Liberty Tax did my return. It was simple - it took her 5 minutes. Charged me $290.00, talked me into the direct deposit debit card they have. Didn't tell me every purchase you make with the card, they charge $1.00 and you can't draw all your funds out. If you do, they will charge a large amount. They are dishonest.

I signed up for a class with Liberty prior to tax season even though I knew the pay was extremely low. I thought it would be something fun to do during tax time - I'd had previous tax experience and just wanted a refresher course. On the first day of class I overheard the instructor tell members of the class various misleading information. On the third day of the class more incorrect information was being given out. On that same day after I was reprimanded (for nothing wrong) at the board while doing a class problem. I was told that I was "not a good fit" for the program, but if I ever wanted Liberty to do my taxes they would be happy to do so. I asked the instructor what my "attitude" problem was and she couldn't seem to provide an answer. Forget Liberty - they have an attitude problem!

They did my taxes last year 2013 and lied about my refund and charge me a lot to do them. Wasn't very nice.

I have been going to a tax person for over 10 yrs then she fell ill and retired, so I then looked for a new tax service. I read a flyer about this service, they were close to home so I went to see them. They were friendly at the time I did my taxes, also very expensive so I paid the fee. Then the next year I did my taxes myself with another service to save money. 6 months later I get mail from the IRS stating I did not report an income. This by now is 2 yrs later, so I went back to Liberty and asked them to look and find their mistake. I called about 3 weeks later and they had no idea what I was talking about. So I went to the office to ask questions.

Liberty Tax is a franchise. Many of the offices are only part-time during tax season, Jan. 15 - April 15. When you filed your return, the IRS has a copy of the information of course. First off, you should've kept a copy of the return, which is like a receipt from the store, a very important receipt, which by law (the tax laws) you're required to keep for 7 years. Now, if you lost your very important receipt, you have to rely on a copy kept by the IRS and Liberty Tax Service. First thing to do is contact IRS and find out what info they have (Google "IRS" to get their taxpayer services number). Then contact Liberty Tax if you can, to compare what they have vs. what IRS has. But if you CAN find your copy (your receipt) just compare it to what IRS has. If IRS made a mistake, explain it to the IRS agent, they will put a note in your file. Then take the correct info to Liberty Tax OR ANOTHER TAX PREPARER, along with your copy (your receipt) and they will fix it with IRS.

I filed my tax return at the Centre Mall branch. A year later I get a letter from the CRA asking for my T4's so I call Liberty Main Office because it's off season Centre Mall branch is closed. They had the manager from the Centre branch contact me. I told her what CRA wanted. She called me back and said she talk to the CRA and faxed my T4's and all was ok . A year later I get a bill from the CRA for $6,500.00. I went to the Centre Mall branch and asked for help, left my name and number for the manager never got a call back. After some time I got someone from the CRA to help, he told me NO T4's were ever received and NO record of Liberty ever responding to the CRA requests. So I find out the $6,500.00 is because CRA with no T4's, denied me my tax deductions plus penalties [a year went past since liberty told me all was ok].

Liberty Tax Service forgot to input my W2 form in their system and IRS now send me a letter that I owe them money. I went down to Liberty Tax Service but to a different office. She stated that the woman did not put it in the system and I had to file an amendment tax return to fix their mistakes to correct it. I will get a lawyer and I had to pay for the amendment tax return. I will not go back there.

Liberty did my 2011 taxes and completely did them wrong. I lived in Indiana, but worked in Illinois. While speaking to the IRS, they told me that my W-2 forms were never sent in and Liberty only did my taxes for Illinois. I have contacted the corporate office with no success. They made a ticket, and said that the store manager would contact me in 2 days. Never received a call from anyone. Furthermore, when calling the corporate office back, you can only speak to a rep or the receptionist. They cannot let you speak directly with a manager. They are only open 1 day a week. But, the manager never showed. This is crazy. What happened to the professionalism and assurances if the IRS has issues with the tax returns they prepared. May have to get a lawyer involved. Beware with using them.

I work for liberty tax for 3 years and this year they didn't pay. I called corporate and they said to go to labor commission, that it was between the owner of the franchise and me. But the owner said corporate was to pay us since they took the store.

I filed with Liberty Tax in February 2014, then received my student taxes after filing so I had to file a separate return after receiving my refund went to do so and the office was closed when I tried to get my tax information so I looked on the internet to see office hours. It's now going into august and still nothing. I left voice mails, no return call from them period and the voice mails were left on the days they suppose to be opening. Getting extremely frustrated with Liberty and will not return to them as a customer.

The branch office that we went to made a "technical error/system error" that resulted in us having to pay back some of the refund we received. Somehow, when they entered in my early withdrawal amount from my ESOP account, their computer system entered it as "rollover" and didn't show on the 1040 as an income. The tax preparer went over the file and stated that everything was initially entered correctly but the system did not register it and somehow considered it rollover. He only briefly stated this to us without much clarification of how this could have happened.

2012 preparer failed to enter husband’s income. Now they refuse to follow up with the IRS as promised by the guarantee. Liberty Tax Corporate has not responded either. 2011 we received a large refund when we were only suppose to receive half the amount and again Liberty Tax had failed to help us or tell us why it was so large.

Liberty Tax Hackettstown, NJ - Our CPA passed away during tax season so I was left to find a place to do our taxes with little time. I saw Liberty Tax and pulled in. I was met by the owner Bernice, who I gave all our information to and told her what I paid for the service, $250. I asked her what her fees were and she said $250-$350. I said ok, let me know. Well when she called to say they were done and to come in to sign, she hit us with a fee of $700. She had a nice long list of forms used and cost associated with each form. I was speechless..for a second... then I said that is not right you we agreed to $250-$350. I said if it was going to be over double then she should have called and told me not assumed it was ok. It wasn't. Then hit me with a ridiculous fee. She agreed and said "I will drop it to $500." Like she was doing us a favor. I was beyond angry but my husband paid it so we could get out of there and let it be a lesson learned. Now today I check my credit card statement and she billed us 3 times for the service....$1,500!!!! Yes, we are disputing the two duplicate charges but it is just more of the same from this horrible business. STAY AWAY!!!

THIS IS BY FAR THE WORST TAX SERVICE I HAVE EVER HAD THE DISPLEASURE OF WASTING MY HARD-EARNED MONEY ON! The so-called "experienced manager" that did my return got me a refund significantly less than previous years. I went to H&R Block in Redlands for a free 2nd look and they got me an extra $2000! I told Liberty Tax I wanted them to honor their "money back guarantee" and refund my $300 fee. They refused by stating that I should have known what I can deduct and provided all documents (which I brought with me but that the "tax professional" never asked for or mentioned). This is idiotic! If I knew all the tax laws and deductions, why would I waste my money paying someone else to do my taxes?

I'm filling this out for my father. He filed his taxes. The girl convinced him to do direct deposits. She told him the money would be in his checking account in 2 weeks, so he was getting mad at me for not writing checks on that money till I was sure it was there. I made him go to the bank. It's been past a month now and the money is still not there. The office is closed and the phone is disconnected. I just checked online at the IRS. It's still being processed. My being upset is she told him two weeks and when you try and call Liberty Tax, the office is gone and so is the phone. She charged him 110.00 dollars to do his taxes and tell him, "Do direct deposit. It will be there in two weeks" which has been over a month and half. Then you can't even go or call the office. I'm gonna save him money. I'll do his taxes for free.

I was looking into our checking account and somehow Liberty Tax services got our checking acct number, Routing number and wrote a check for 177.00 even on April 15th, the deadline and actually had the nerve to sign their name to the bottom. Leroy **. Well, guess what Leroy, Our Bank got the copy and someone is going to get into trouble. We had our taxes taken care of by an independent Tax Person and this is not how you do business. We have to go to the bank tomorrow and change our bank acct number that we have had forever, thank to these thugs. How they got this information is beyond me, there is no reason for this. You should have to had ID or a name to go along with this check. And Leroy, we will press any and all charges possible.

I had filed my income tax March 4th 2014. I already received my federal and wait 1 month and some change for my state due to adjustments. My dd was April 21st. It's been 5 days already and the bank already received a deposit. I call everyday to see what's the status and they always state that it'll be here tomorrow.. tomorrow.. tomorrow. I was also told that they haven't checked the box to my old site cause tax season is closed, so I have to go to the all-year round liberty. They said I should have it today and now no one's picking up the phone. I'm single mother now who just lost her job so it's tough. Pls help.

My boyfriend is active duty military. He was deployed for 9 months in 2013. He used Turbo Tax for the first time and because he entered his AGI wrong, the system wouldn't allow him to file. Turbo Tax is free for military personnel. As a single person without any thing to claim, he used the 1040ez form. Liberty Tax charged him over $300. That is absolutely 100% unacceptable, I didn't find out until it was too late or I would have told him to forget it. This place is a rip off!

I submitted my documents (including tuition) to the person processing my taxes beginning of March (I wasn't in state so this is over email). The first time he came back to me, I was informed I would owe $1,500 (I'm a single mother of two and a full time student looking for work so this didn't add up to me). I went through my records and found some medical bills that were not accounted for and submitted those to him asking if that changed anything. He said it did and I owed $900. I asked how is that possible if I had been a full time student... he said he wasn't aware of that (my tuition and supporting documents were in the initial email). Eventually he said I would get $700 back, they would charge me $200. At this point I decided to take my stuff to H&R Block who has done a thorough job in the past.

Walkersville, MD office: Polite and friendly, but more expensive than H&R Block, and only half as professional. They openly discussed prior client's business to me, right when I sat down. Tax "professional" is unshaven, dressed in T-Shirt, and owner in RUMPLED shirt (2 separate days). I'm not judging, just not what I am expecting at such a business. And if you were thinking you get what you pay for, well, they TWICE quoted $250 for what I needed filed and attempted to charge over $600 at the end! H&R Block charging $460 for same in a clean and much more professional environment and personnel.

Went in to get my taxes done because they were close to my work area. As we started taxes, she asked several questions and then asked, "Are you on your way to work?" I said yes. So she said just leave them and you can pick them up after work. She stated that she would call if any questions. I go back to pick them up and they charged me $405.00. I stated why so much. I did the same form last year for exactly $110.00. She explained that they charge by the forms and the forms have gone up since last year. She said my taxes would be given to me when I paid this amount. I have not picked them up yet. They are not a good company to deal with.

I went to the store on Palm Bay road and proceeded to ask the lady as I entered, “How much do you charge to prepare taxes?” She said, "Well let's take a seat and see what you have..." After looking over my stuff she then asked me to sign this little form which I SHOULD have read and to this day I still don't know what it said. Long story short she proceeded to do my taxes... Still asking how much do you charge??? Near the VERY END she says, "We usually charge 300 but you qualify for a discount so it's now 233..." I was floored!!! That was Friday and it's now Monday...

We decided to have Liberty do our taxes this year. I usually do them but had no ink and comp was running slow. We went to the one on 37 Ave in Hobart Indiana, when we went to pick up our taxes. We were getting back leads than 1000, which we usually get back at least 3, and owed 268, which is more than H&R block charges.

I recently went to one of your stores to do my taxes, 72 Main St, Hempstead, NY, and the end results were disastrous. I went to the store 5 times to follow up with my taxes and as many thing were mishandled. I instructed them to call me before filing my taxes so I can find out their fee and answer the questions I had; of course they filed the taxes without calling me or any notice. I provided them my account number for direct deposit of refunds but they just asked the IRS to send a check to their store. I had to go to the store twice to pick up two checks from them. And that’s when I found out the fee I paid them was $515.00. They were supposed to tell me their fee before filing and I would have written them a check but they took their fee from my refund check without informing me. They were supposed to email me a copy of the file taxes and of course they didn't do that as well.

The Torrance Ca. Office at 1253 W.Carson st.Torrance Ca.310-782-6700, Has signs all over the place advertising of a cash back now promo. It clearly says a 50 dollar cash back will be given to you upon accepted by I.R.S.of your prepared tax return by them, they will give you the 50 in a couple days. They told me to check back with them in two days to see if it is accepted. And it was but they did not have the money there. They were waiting for the owner to come and he was suppose to have it. Well they did not. The worker who told me is **, general manager. He then told me to come back on Wed. that they pass the money out on Wed. and Friday. Didn't have Wed. nor Friday. It's been 9 days now so today I was told they no longer are doing that promo, that it ended on the 11th of March but yet the signs are still up.

I filed my return with Liberty and was shocked when the tax preparer told me AFTER she was done preparing the taxes that I owe her $500! I asked her point blank "why is it so Expensive?” She said she charged "per page". What a lie! I can see I am not alone in the Complaints Department when I share my bad experience. Sure, they get you to come in with the promise of getting your return in 21 days but it is now 2 months and I had to deal with the delay with the IRS themselves! Liberty will not help you after they get all your personal data. Next year, I am doing my own taxes and keeping MY HARD EARNED MONEY where it belongs..... with ME!!

I was a former tax preparer at this location. The owner, Frank Tereschak, is in the least amount of words has no sense of customer orientation or even how to effectively run a business. First, he is inappropriate saying political and racist comments. Racist comments pertaining to certain Clients with ITIN numbers. He was talking to a man one day who stopped him saying "My fiancé is Hispanic." He violently yelled at a female customer for a question he phrased wrong. On top of being late to her appointment & excusing himself to "pee".

** (also known as ** and **) took $250.00 from me as payment for doing my 2012 taxes. He worked out of the Fulton, MO office. He personally mailed my taxes but "forgot" my w-2 and other receipts at his office. I have only spoken to him one time since then, that was October 2013. According to the IRS, they never received my 2012 tax information. Liberty Tax has done nothing to help me out of this mess. ** has all of my most personal identification. He has the potential to ruin me and Liberty Tax is doing nothing to stand by me. Liberty Tax has nothing recorded in their computers, but they do have him as an employee. ** works for Mizzou. He is a thief! If you know of him and have a story please call me at **.

I am pissed that my sister and my niece was ripped off. Liberty Tax charged my sister $850 and my niece $350 to do their taxes. They never knew of the fee until they went in to pick up their checks. When they inquired, the tax consultant told them that they should have known because they signed for it. My family explained to the tax preparer that she had never verbally informed them of any extra fees. And the forms reflecting the fees was given to them when they came in to pick up their refunds. We never did taxes with them before and had no idea that $850 and $350 would be the charge for ERC (Electronic Refund Check). Is there anyway we can complain to get the fees refunded to? In addition, the tax preparer failed to give them all the forms that were filed.

My 22nd old son who is unemployed, homeless, and made a whole 6300.00 last year, unfortunately walked into a Liberty Tax Center. He was to receive $300.00 back from taxes, but Liberty Tax charged him $239.95 for his taxes and he now is receiving a whole $80.00. All he had done was a short form. Personally I feel this was a big rip. You would think that a tax service would take this into consideration and charge according to your income and not rip people off. Buyer beware… I will inform all friends and family NOT TO USE THIS RIP OFF service. Even after completing to the manager he would not help out my son, no matter what. Even with the clause 100% guarantee for any reason. Why guarantee when you don't. Very dissatisfied with this company.

The same thing happened to me last year. I went to liberty tax for the $50. I was told to come back for the $50. They told me that my paper work would be ready in a couple of days & someone would call me, they never did so I went in. They gave me also only 2 papers not the full e-file tax papers. I was quoted a price of $75. They deducted $375 from my refund. They never gave me the paper work that I signed especially from that box that they have you sign.

Last year I used Liberty Tax in Centennial Colorado. First of all they misled me on the final cost. It was over $250. They made mistakes and I had to return 3 times for final preparation. Now I received a call from a complete stranger who upon opening last year's taxes realized parts of mine, including my phone number, address, social security number, wages, etc. were stapled randomly interspersed in hers! I have called several times and am told (for two weeks) their investigating it. This kind woman mailed me all the info she had received - I am appalled at the breach of privacy. I will never use them again. Disgusted!

As a first time filer, I only made just about $6,000 as I began my new job mid-year and only worked part-time. Liberty Tax was never upfront with me about their charges and "beat around the bush" about their standard fee. Being new to tax filing, I trusted the girl. In the end they took $50 out of my little tax return and I didn't even know it until I started asking around that I was totally ripped off. The girl knew I was clueless to the process and took advantage of me.

Just to let everyone know, DO NOT HAVE YOUR TAXES DONE AT LIBERTY!!!! They charged my mom and dad $300 to have their taxes done for filing joint, but charged me OVER $500 for just me. They did not tell me that they were keeping my state refund when I called them on Tuesday. So please take a piece of advice from me, DO NOT HAVE YOUR TAXES DONE BY LIBERTY. They also charged me to have my money directly deposited into my account. So again DO NOT HAVE YOUR TAXES DONE BY LIBERTY TAX SERVICE!!!!!

My husband and I went to Liberty Tax to have our taxes filed this year. Our tax preparer was preoccupied to say the least! Complaining that he had other appointments and a conference call he had to deal with. We asked if we could have the other gentleman who was in the office at the time and had no customers with him prepare our taxes seeing this man had appointments and a conference call (By the way we had also made an appointment). He told us he would take care of our taxes and continued to act bothered. After our taxes were prepared, he attempted to charge us over $700.00! Needless to say at that time we left!

It's ridiculous. My tax refund is 1,752, only get back 1,068 so charge 694.00. My question, is it legal steal the people money this way?

I went to Liberty for the $50, for which I had to come back, as they didn't have it then. I'd previously had an emerald card, which I liked, aside for the customer service. I know I should've read the fine print, but that doesn't make it right to charge me a dollar every single time I use the card as credit OR debit. They just call the charge another name. I emailed them, but I guess they didn't like what I said, since they didn't respond. I intend to go back to the other company next year.

So I did my taxes with Tax Liberty (which was a huge mistake). I mainly did them there for the $50 promotion. So the lady that did my taxes showed me the price I got and I was fine. I then came in for my check weeks later and got my 2 papers, minding you no papers of my whole e-file. Well, I saw the amount I was suppose to receive and I was shorted $829. So I spoke with another tax preparer and she told me that Tax Liberty charged me $829 to prepare my taxes!! That is ridiculous! She also informed me that they are told not to tell the amount they are charging to prepare people's taxes UNLESS the customer asks! Horrible! DO NOT GO THERE!!

(First I want to say that I spoke to the store owner who called me back within mins of my call complaint into the Corporate Headquarters and was very nice and professional so I do believe this not to be a total company flaw just a problem manager. Well to start my girlfriend is the customer and my daughter and I were tagging along with a close friend that had recommended the services. Now the young lady that prepared her tax return was very nice and polite. All was well until, what I guess was a customer that did not want their services, decided to walk out and the so called manager (WITHIN 15 feet of my 11 year old daughter) thought it would be a great idea to say, "What the ** was that?" I did not bring it up for the fact I am not the kind of person to complain about things.

I filed my taxes today 2/20/2014 and was told by prerarer that that $50.00 is no longer in effect?? ? - Truly false advertisement!!!!

I will never go to Liberty Taxes ever ever again. I was told I was going to get a certain amount from federal and a certain amount from state and when we went to pick up the check, they took extra money out of my federal because they said that the federal amount didn't include the state. I still didn't receive my state yet. Never will I go back or ever refer a friend to them and all the comments I read is all bad new or not happy customers. I feel like reporting them to the IRS for what they are trying to do.

I usually do my taxes myself, but since I'm not working right now I decided to have them done at Liberty because they had a couple promotions going on ($25 bucks for each friend you refer - I referred 3. Then $50 "Cash in a Flash!!!!" when you do your return there). So I went, filed my taxes (on January 30th, mind you), and showed her the coupons from my 3 friends that I referred. She says okay, cool, let me put it in the computer. I also mention that I'm interested in the $50 cash in a flash!!!!! And show her my letter they mailed me saying I'm eligible. She says "Grrr-eat!". Once again, not working, so I elect to have the preparation fees taken out of my total refund. Sounds legit, right? Now, I forgot to bring my banking info with me (routing #, acct. #), so I tell her I'll bring it in tomorrow, and to hold the file until I can bring it in.

I had my taxes done at Liberty Tax and they got me 500.00+ from state only. I disabled, paid monthly. I first asked how much they charged, she said... "Let's figure and find out..." Taxes done, no price yet. They had a cash in pocket special going on, 50.00 after taxes paid for. I asked how much for tax... she said nothing because I get social security and they get something from them. I said ok, then I asked about the 50.00 cash, she gave me a voucher for 20.00 to take to the check-cashing store across the street. I told her... I thought the amount was 50.00, she said because I have SS, the amount is 20.00. I needed the money, what can I say? Later when I called about the status of my refund, customer service said I would get 500.00+. I said, "What? Prep said I would get 300.00+." (This is what I should have said at the beginning, sorry.)

I went to file my taxes with Liberty Tax on Jan 30, 2014 for the first time. The lady that prepared my taxes already was acting like she didn't know what she was doing and then was charged $502 to prepare my taxes. I usually use Turbo Tax but didn't want to. This bad decision I was told just for filing my taxes with Liberty they will GIVE me $50.00. That was a lie. When I got my taxes Liberty charged $552 and that's not on my paperwork. Its $502 and that was already too much. Then you take an extra $50.00. I'm reporting this to the IRS and I will NEVER file my taxes with Liberty Tax Service and I won't refer anyone. I will have my taxes reviewed by someone else also. Liberty won't be in business long. One thing you don't play with is people money. You mislead me and gave false information.

I filled my 2013 tax return with Liberty Tax. This year would be my 3rd year trusting them to prepare my taxes. I filled on the 31st of January and was told I would receive my return in 21 days or less. I know that is a standard time frame that they must give you so it gives the IRS time to go review your paper work. Although, I was given a ballpark of about 21 days I decided to track my refund via "IRS where's my refund" website. They informed me my refund would be deposited into my account on 2/10/14. I patiently waited all day to receive the notification from my bank that my refund was deposited. Heard nothing all day.

I referred a friend to Liberty Tax Service and gave my friend the Refer a Friend paper that they provided me with. My friend went and had them prepare his taxes. He received his taxes back and they were supposed to contact me when his taxes were approved and received by him so I could come into the office and claim my $50 Refer a Friend bonus. They did not contact me. I had to call them and ask them about it. Today I drove to their office just to get told that I only receive a $31 out of the $50 Refer a Friend bonus. The lady said that the other $19 was taken out of the bonus due to the fees he not me inquired filing his taxes... Does this seem or sound right to anyone??? It clearly states that if you refer a friend you will receive $50. It does not state that if you refer a friend that you will help pay for their tax preparation and receive whatever Liberty Tax Service decides to give you!! Has anyone else had this problem??

Went to Liberty Tax for tax prep. Simple form, no itemized deductions. $400.00! This was the first time I went to a tax preparer, I thought they would all charge the same. I'm going to H&R Block and ask them what they would charge for a simple form. Then go to Liberty and see if they will give some of my money back. If not, I'm reporting this to the IRS, Attorney General, etc.

Liberty Tax Sulphur, LA - The manager is very unprofessional and seems to break under pressure and starts stuttering like maybe he's been hit by lightning in his life, then he squirms out like a worm when he doesn't know a simple tax question, he's disrespectful, unprofessional, anxious. I feel if I do my taxes there, there will be a price to pay later and that office charges too much with people that have not been trained properly. I own my own business and yea I got the free consultation and felt their numbers were wrong and checked them with a second opinion and their numbers were off a lot. Not accurate. Its not worth $50 to lose $1000.

I have been doing my taxes with Liberty for nine years. In 2012 the location was bought out by someone else. The price to do my taxes was misrepresented by the new owners, I was overcharged about $200.00. At least I had a a coupon that saved me $50.00. It did not matter that I have been a loyal customer for the previous eight years. The office manager and staff was rude when questioned about the charges. The location changed hands three times over the last ten years. It took them over three weeks to do my taxes. This year I went to H&R Block, my taxes were completed in 1 1/2 hours, the cost was over $200.00 less than what I was charged the previous year at Liberty. I will never have my taxez done at a Liberty location.

The worst tax "professionals" you could possibly choose to prepare your tax return is Liberty Tax Services. They charged me a ridiculous amount of money to do my taxes and never told me my fees before they sent my forms to the IRS. The management continued to avoid my calls, they've hung up on me when all I had was a couple of questions for them (why they charged me $500 for a few simple forms). They are rude and flat out called me a liar when I politely asked them why the fees were never discussed with me. I have never had such a horrible experience with any company in my entire life. Do yourself a huge favor and keep driving past the goofy statues of Liberty! Do not use them! And don't fall for their gimmicks ($50 on the spot when you file with us!).This company uses legal ways to steal from their customers and its not right.

I would never, nor should anyone, hire a company that subjects employees to dressing up in the rain and cold for awareness. These are HUMAN BEINGS!!! If they want roadside attention they should get a sock blow up. I just witnessed a man in a costume standing In freezing cold rain. That's never okay.

My daughter, who makes minimum wage and who needed a short form tax completed, which takes probably 15 minutes to complete. They charged her $200 dollars to do her taxes. We should have known that they are a rip off when we asked upfront how much it would cost and they told us they didn't know at the time. I could have done it myself in 10 minutes and could have saved her $200 dollars!

I was called by a branch that they were offering a tax course. I went in, got screened in an interview and the divisional manager signed me up. I gave the down payment. Once the course started they were very pushy about paying it off. They don't give you much time to pay it like they are more interested in your wallet than actually guiding you through the process. Once the course is complete, they drag you around like a puppet like they are gonna call you, have you fill out the hiring packet and sign contract. Then change their number and never call you again. Very unethical if you ask me.

I went to an office in California for my 2012 taxes. I just had a simple W2 and a 1099 all in the state of California - single, no exemptions, no itemized deductions, no property . I called beforehand to get a quote, the receptionist told me $150. I thought that wasn't too shabby so I go in. Um, it took the gentleman a half hour to do my taxes, it ended up costing me $315. WOW, WOW, WOW. I wish I can get paid $600/hour, where do I sign up to be a CPA? Oh and get this. I asked the gentleman about making quarterly payments to the IRS. He told me he had no idea how it worked and just printed off 20 pages for me to read about it. Those tax preparation classes must be a breeze! Additionally, it's a little too intimate inside, it's one very small room with all the clients and tax preparers. Not much privacy between you and the client at another desk five feet away. I can hear every transaction going on. Moral of story: do your own taxes, they seriously aren't that hard! These tax prep services like Liberty want you think that taxes are overly complicated and not capable of being done correctly by the average person. Just use your past returns as a guide for the new return. Or look online for completely free tax preparation.

They did not give me a Franchise disclosure document until 3 days after I had signed the franchise agreement. And, they later sent me a letter asking me to sign and back date that FDD. That is completely fraudulent, and it violates a FTC federal law.

We thought Liberty Tax was a tax adviser that help consumer prepare the tax and willing to pay the fees for their professional service. Consider our tax refund are pretty easy but still they make a mistake that cost us over thousands in back taxes. How can they make a mistake with such a simple easy return? No appositive given even they admitted wrongdoing. Thank you for showing such as great customer service. Bluffton, SC 29910 Liberty tax location.

I went to the Liberty Tax Service on N. Dixie with my husband. We have had some tax issues in the past, because of a less than honest tax preparation company so we were a little anxious. The preparer, Bee, was able to not only quickly and accurately file our 2011 & 2012 taxes, she helped us resolve our past problems by filing amendments. The price was fair and just about the same as quotes I had received from other companies. We will go to Liberty for life! Thanks, Miss Bee!

At the initial interview, I was lured in to a free tax course in preparation for employment with the company. Then the $159 course fee Bomb was dropped on me. I agreed that this was a worthy investment in a new career. But the agreed payment installments was quickly required at the start of the course. Under pressure from repeated calls, I sacrificed $30 down. The target moved again forcing me to pay the balance by the second course. Since I detected this continually moving payment target, I returned the course materials and had to forfeit my refund since I took notes on the first page. Unemployed, I was not in the position to give away $30 to a business office. They had lunch at my expense. Lesson learned.

This service, located in Brockton, Mass. Failed to document ALL of the financial papers given to them due to the fact that they DID NOT know enough about the tax laws. Consequently, we have to pay out of our pocket for the money they did not report. I implore you, and anybody reading this to stay clear of this co. at tax time. Just take a look at all the complaints they have accumulated on line! We intend to retain a lawyer, and have reported them to the BBB.

I finally got Liberty Tax to pay me back for preparation fees and interest, but that's all. Guess what? I deposited the check $279.00 and it bounced. So now I owe $12.00 more. This is not a business I will ever use again.

We have had our taxes done by H&R Block for at least 30 years and never had a problem. In 2011 and 2012, we went to Liberty Tax to have prepared. Recently I received a letter from the IRS stating that I had not claimed all of our income. I worked for the railroad and retired so we receive a retirement income from the railroad retired board. Liberty Tax Service admitted to making a mistake by not adding all of the W2s. They said they would amend the tax preparation, give us the preparation fees back and pay the interest, but that's all. I went to them in good faith and paid $211.00 for their service thinking they were professionals and that I would have my taxes done correctly. Now I need to come up with approx. $1577.00. That hurts.

I had my taxes done for the 2013 year. After I filed I received another W2 so I took it in for a amendment. That was in February of this year. It is now July. I have received nothing back, not a phone call, not a copy of my taxes despite numerous attempts and messages. I am unable to file my renter's rebate. I am very upset by this unprofessional practice. Previously I had a good experience with this franchise. Needless to say after this is all said and done I will never have my taxes done here.

I first went to the Liberty Tax and started my taxes back in April. The girl didn't enter the extra income that I had brought into her office and also DID not put my banking info correctly, so my check was lost. Then I went back in to have my taxes amended and the lady wanted to make me a daycare out of my apartment and lie about buying things for a daycare (a business I never had in my life). So then we added my nephew to my taxes. Not sure what she DID, but after they were sent off to the IRS and got sent back to me, that additional info was needed.

I took the Liberty Tax class and was talking with the owners in working during the busy season. In the classes, I scored very high on all the tests and had the rest of the class looking to me for answers. I spoke to the owners and they said, "Yes, come work for us." In addition, we spoke about their partnership. They explained how they needed new blood and new ideas. All sounded good to me.

Be careful when tax season is coming back around, especially when you are trying to sign up for the classes. I attended the class, paid my hard earned money to attend the class, and I was ripped off by Liberty Tax services. They are not to be trusted. They allowed me to complete the first part of the class and then they disallowed me to complete the second half of the class, which is the main part of the class, the computer modules training and the completion of tax preparer readiness test. They ripped me off for my money.

The guy who did my taxes did a great job filing. He even gave me some great advice. Here's the dissatisfactory part. I was told that I could pick up my paperwork on the following Monday (I filed on a Friday afternoon). He said that if I didn't pick up my paperwork within a week, they would mail it to me. There was no mail, and the place is gone like it never existed. I was told that it was a franchise location just for the tax season and I should go to the main office in Cumberland. It was the same deal; they were never there during posted business hours, just an answering machine. So I called yet one more fairly local office just to see if anyone is around. I actually got someone and she said she has personal phone numbers of the other employees at the Cumberland location and she'd call them - no return call. I contacted the customer service on the website which was quite helpful but was told they have up to 48 hrs to contact me after they send them a notice. They have 15 hrs left. Great initial experience, horrible follow-through!

A friend used these guys and never received his $50 for referring my daughter! She filed state tax and has not received it yet, 2 months later. They also misplaced her return in another person's file? Angry!

Liberty Tax, Mount Pocono, PA - Staff is unprofessional. Incorrect paperwork was given to the clients and inappropriate behavior when questioned about false/misleading remarks. Staff is easily agitated and becomes verbally aggressive when questioned. Excuse ranges given for incorrect paperwork were: We are too busy; there is just too much work; tell me where you live, I will come to your house and correct it. The people that made the program for the tax preparation tool designed it wrong and some other computer programming excuse that does not even make any sense. It is the client's job to know if the paperwork is correct and complete. Clients do not see completed paperwork until after payments are made and finalized in system. I just entered the data. If the computer put in the incorrect information, it is not my fault.

I want to let others know how bad of an experience I had with this company. My wife and I had our taxes done and we had to come back up to have them do an injured spouse form. Well, they filled the form out for us and we asked what we needed to do when we sent it back. They said just mail it back to the state on MI, so we did. A couple weeks later, we receive a statement saying half of my wife's refund was being taken due to not sending a copy of our lease. So I call the treasury dept. and they told me to read the instructions. Lo and behold, it says "If proof of sole ownership or leasehold is not received with this form, the credit will be divided between both spouses." Well, with this new info in hand, I called Liberty Tax to find out why I paid to be told wrong information. A woman named Tiffany ** answered and I started asking why no one said to send my lease copy with the form. She told me that I do not need to and that the state of MI is just trying to get everyone's money.

It's the one on Main St., Fort Worth. Today, 4-8-13, I went to see what I owed to IRS. This guy is crazy and fees are horribly high. My concern is, what is going to be done w/ my private info? He did not want to give me back his green piece of paper where my SS, my name and home address is.

We had a very bad experience with Liberty Tax Service this year. Since we told the consultant that we wanted Direct Deposit and provided the necessary and correct information, we assumed that it would be deposited into our account. What we were not told was that it was being deposited into an account that Liberty set up with River City Bank in Kentucky only to have JTH Financial Services take a cut so they can then deposit it into our account. I have taken steps to have JTH Financial block the deposit into their company. According to the IRS, the refund was already deposited into that created account. Now, I am trying to contact River City Bank to find where my money currently is.

Tax year 2012, I filed my taxes with Liberty Tax and was told I would have to do an amended return due to the IRS not taking education credits until Feb. 15th. Fine. So I went back in on the 25th and filed my amended return. Now since this return was filed on paper, I knew it would take some time. One month later and I received a letter from the IRS stating they need more information. Seems that my tax preparer did not include all of the appropriate paperwork with my amended return. I would need to have my tax preparer fill out the appropriate paperwork and send it back in with the corrections. I am now, because of her ignorance, looking at another 2-3 months for it to be processed. Had she done her job correctly, I would have already had my return.

I filed my taxes before Jan. 30, 2013 with this company and I waited until 2/14/13 for them to transmit my taxes, because I have school credits to file. I was supposed to get my refund on 3/6/13 but due to the incompetent preparer, they entered the wrong bank account number and my funds were deposited into the wrong account. I called so they can rectify the issue, and I was assured that I was going to get a call back and never received one. So now, I'm playing a waiting game.

I went to Liberty Tax to get my taxes filed. I opted to use the direct deposit option and was ensured I would get my refund timely. The IRS sent my money to them on March 6, 2013. It is now 03/15/2013 and I have yet to get my refund! They told me the bank they use has been trying to get the direct deposit to go through. I asked them to cut me a check and they are refusing to do so. This is my last year going to them. Do not use direct deposit with this company!

I recently purchased a Groupon for Liberty Tax preparation services. The location (750 Allerton Avenue Bronx, NY 10467) was listed as a participating branch and I called to verify. The tax preparer refused to honor the voucher. He stated that I must pay $59 for my taxes to be prepared. I explained that I had already purchased the services and showed him documentation (the voucher and my account history). I requested to speak with his boss and he informed me that his boss was busy. He finally provided me with the owner's contact information after several minutes of badgering. I tried calling several times, but was always told that he was busy or had stepped out.

Tax Liberty did my taxes fine. It’s the bank they deal with - that is the problem. When the IRS releases your tax refund and it goes to Tax Liberty’s bank to be processed, they hold your return for 5 days and they don’t tell you that, when you get your taxes done, so just beware. And when they release you check for direct deposit, it will be almost a month and they say direct deposit is the quickest way to go. Yeah right.

I went to a Liberty Tax office to get my 2012 return prepared. I was given an information sheet in which I had to write all my information, including my account and routing number, also specifying whether or not it was a checking or savings account. I checked savings because I have a savings account, not checking. A few weeks later, I called to check the status of my refund and I was told it was deposited into my account on Feb. 13th. But when I called my bank, it wasn't in my account. A few days had passed and still my funds were not in my account. I called Liberty again and I was told the same - to give it a few more days.

I went to Liberty Tax last year with the same agent in Hawthorne, CA on Hawthorne Bl who messed me up bad last year. I got my return 2 weeks late. Well, this is where it gets funny. I went back again. This time, the same agent (JV) screwed me bad. Not only this year did I have to go back 5 times, she could not even work the computer good like she did last year. She does not even know how to do taxes. Well, this is my fault. After being there for hours, I was asked if I wanted a copy of my return. What?! Well, of course, I do. Anyways, I waited for the $50 and was told they did not have the key. Know note that I've never seen that $50 from last year, so then I was told the owner will be back in 2 hours. I told them I'll wait. Well, they went in their purse and gave me $50.

Just like the H & R Block complaints, Liberty Tax lied to me as well. They had told me that I would have my taxes done by Feb. 1. I was there on 01/20/2013. I was told that I would be charged over $400 for the prep. and misc. fees. Well, it is now 02/21/2013 and I have not received any call backs from Liberty Tax. I have no refund yet, and they said that their product ended on 02/13/13. Well, tax season ends in April 2013 - this was false advertising. They knew I had educational costs that I included and did not tell me that the IRS was reviewing these taxpayers on 02/15/13 - I only found out on the Irs.gov web home page. They conveniently closed their rapid refund product on 02/13/2013. This is false advertising, causing consumer confusion, misleading, and I think a class action should be filed against this company that is owned by Hewitt.

I have had the same tax agent for the last four years. In 2012, he screwed up on my taxes and I had to file an amended return due to his mistake on tax papers. My return was good in 2012 and was over $6,000. I paid for the agent to prepare. It was in the amount of $378. In April of 2012, I got a letter in the mail from IRS stating mistake on my taxes and I need to file an amended return to correct. As minor as the mistake was, I had to pay again the agent all because he didn't input the amount of my school deduction so this cost me another $278. This was of course after a ton of phone tag messages and nonsense about paying more. The same agent didn't even correct; he in fact pushed my taxes on to someone else. I wiped the slate clean because I had been going to Liberty in Morris Plains for 3 years and up until 2012 I was happy.

Liberty Tax Bergen Ave., JC, N.J. - First off, my overall experience with Liberty was horrible. Going there was my worst choice ever. The things that my tax agent advised were not correct. The information he was giving was half true. He estimated every one refund to be there the 11th. They also told me no later than the 15th; still there is no refund. They lied to me and said that they called me which was a lie. They charged me twice what anyone else would. The $50 they give you is billed to your refund.

I had an appointment for 3 days at Liberty in Walmart in Lakeville, MN. I was there waiting for an hour. No agent showed up. I tried the phone number, left 3 messages and there were no call backs. It's the worst service ever. No one showed or even gave me a courtesy call. I won't be back after an hour's wait and I will pass my experience along to others!

After three years of having the same cool person in Liberty Tax do my taxes, I got a very unpleasant experience. This year, the excellent preparer is gone from Liberty, and the manager that I got was very mediocre at best. My returns have been very similar though a bit complex. My charge had been about $400 each year - a bit expensive, but I thought it was worth it. This year they wanted about $860 for the same amount of work. After much arguing, they returned all of my paperwork and I walked out. I sincerely hope that they are respectful with my private information.

I went to Liberty Tax this year for tax preparation and they told me a simple return was only an $80 fee so I proceeded with my taxes. They did not tell me that because of a 1099 form, it's no longer a simple return. They proceeded with my taxes and at the end, they charged me $250. I did not want to sign anything but they held me like a hostage with all my paperwork until I agreed to pay.

Liberty Tax has the highest tax prep fee in the Kansas City area. They attempted to charge me over $540 to file a simple form 1040 and they would have gotten away with it if it wasn't for their own incompetence. To start off, I waited over an hour while the woman struggled to complete the return. She needed help every 5 minutes from the other equally ignorant workers. Finally, at the end, I received my $50 (which was the only reason I went to them). After 4 to 5 days, I began checking to see if my return was accepted by IRS and they had no record that I even filed a return, let alone was it even accepted. I contacted Liberty again (for the third time) and they told me that woman didn't complete my tax return fully, and that it wasn't saved. That said, they wanted me to come in and redo the process again. Of course, I didn't go back, but thanks for the $50, Liberty! Stay away from Liberty Tax. You've been warned!

I have used Liberty Tax service for the past two years. I have never had a problem. This year, I selected direct deposit being financially aware and trying to spend my money right. I also referred some friends as well. My funds were released from IRS on 2/4 and should've been deposited within 4 business days. I have yet to receive my money or friends I have referred. IRS has confirmed they have sent it to them. They keep pushing me to JTS as their bank, but they are just a transmit for them. They will not advise what the bank is and they just want to keep saying, "Allow 4 business days." I am very upset and disappointed because over the past 2 years, they had earned my trust. I have referred this company that can't honor the service, thus, making me look bad also.

The girl doing my taxes did not know what she was doing; it was a mess. Some other guy had to help her and still, another woman had to come help those two. When I usually file my taxes, I leave feeling good and safe. When I left there, my head hurt. They did not even give me all my papers. I got a call 2 days later by the supervisor that I had to come back in and sign more papers. That's sad. I will never use them again. I will go back to H&R Block; they have workers who know what they're doing. My paper also said I wanted money in 48 hrs when I got home and I never wanted that. They are a mess there, paying $500 to dummies.

First, I was approached by a rep from Liberty Tax Service stating that they would do my taxes for a certain fee, only to find out that I was lied to not only on this matter but also about receiving a certain amount. I found out later the amounts did not match. When I approached management, I was told I was lying. I was also promised a return within 48 hours which also was a lie. I went to their office to ask what's going on, only to get the runaround. So my best advice to anyone thinking of using this company is beware of a bunch of cheats and incompetent people working for this company.

My fiancée and I went to file his taxes on Jan. 31st, 2013. We were told that there was an hour wait time and to go to the location inside our local Walmart if we wanted to be seen sooner, so we took the trip to Walmart. We sat there for at least an hour, if not a little longer, while the woman tried to file his taxes. She spent more time on the phone trying to get help than actually filing. She finally got them filed and quoted us $45 for the prep fee. We were very pleased. She went to print the paper work out and got the forms up for my fiancée to sign and told us there was a problem. Apparently, the computer deleted my fiancée’s file. We were then informed to go back to the office and the woman there would pull it up for us. We were told we would receive the $50 cash when we signed the paper work at the office.

I was told that I would be getting about $314 back so I was kinda okay with that. Then I'm told that my fees are going to be $313. So, this guy sketched out to the back and came back saying they'd knock off fees because I'm such a great guy. They still charged me $125. I'm getting more from state than federal and I'm going to sue unless I get my $125 back, on the grounds that H&R Block could do my taxes cheaper.

Liberty Tax did my taxes wrong! I have been filing with them for the last three years, ever since I bought my house, because I figured it would be easier than doing them myself. I was sure wrong. In 2010, they put in the wrong amount for my mortgage insurance deduction. I received a nice return, spent the money of course, and now I get a surprising letter from the IRS saying they caught the mistake and I owe them about $2,800. Liberty Tax admits the mistake but is only willing to pay the interest and penalties I have incurred from the IRS so far, about $300. They didn't offer to refund the fees I paid them to file/mess up my return, or any future fees I will be charged as I make payments to the IRS or interest fees on a credit card I might have to charge it on.

My husband and I have never been to Liberty Tax Service before. We were told that they had the best prices and offered $50 each after we get our taxes done. I asked the woman how much they charged and how much per form. She said we would discuss after the taxes were done. I thought that was odd but continued on. After a long wait of getting the paperwork done, I was happy to see how much we were getting back. Then, came the charge - $394.00 for a simple form tax preparation! I was floored. I asked her again how much they charged per form - she didn't know. She walked out to ask and came back still not knowing! I immediately canceled and grabbed my paperwork. As I walked out upset of wasting my time, I looked over to a poor customer and told her to ask how much they charge before signing a thing. The woman started yelling at me, saying I had no right to say that and to leave. She followed me out as she was yelling that I had no right to tell a potential customer to watch out for hidden costs. I will never ever ever allow anyone I know to do business with this company. I went to an actual tax preparer and was charged $180 for everything out the door. That should prove how much they scam poor people out of money.

My husband and I filed our taxes with Liberty Tax Services. First, they told us we were approved for the loan to get your money quicker and called us to come pick up our check. We got there and were told that the software was down and it would be a day or so. Then, we went this morning to sign for our check to receive it today. We went and then waited 3 hours, and our check still didn’t come through. I had to beg them to call the bank, and they said that our funds from the IRS had come through and our loan was cancelled. So now I paid to get the loan (got approved) and then the bank cancelled it. Now, I have to wait 21 days. I will not use this tax service ever again and do not recommend it to anybody.

I filed early. They submitted on the 30th saying I’d get my RAL in 1 to 2 days. They never called; I had to. They said my check was ready yet every time they try to print it, it won't?! It’s now days later and the manager still has no answers nor a check for me?!

I filed my taxes with Angela ** at Liberty Tax in 2012. Angela prepared my taxes incorrectly, which resulted in an overpayment from the IRS. The IRS is requesting the money back. Liberty Tax's website guarantees the accuracy of all prepared taxes. They promise to refund any preparation fee for any reason, if not satisfied with their services. I requested my prep fee back and they did not honor their guarantee. They just ignored my phone call and gave me the runaround. This is a sleazy business. Liberty Tax's correct phone number is 323-759-4304.

I filed my taxes with Angela ** at Liberty Tax in 2012. Angela prepared my taxes incorrectly, which resulted in an overpayment from the IRS. The IRS is requesting the money back. Liberty Tax's website guarantees the accuracy of all prepared taxes. They promise to refund any preparation fee for any reason, if not satisfied with their services. I requested my prep fee back and they did not honor their guarantee. They just ignored my phone call and gave me the runaround. This is a sleazy business. Liberty Tax's correct phone number is 323-759-4304.

My experience with Liberty Tax has been terrible. They have let franchise to people who are not experienced. They have fixed incorrect tax that has caused me with penalties. They claim that they will repay the penalty, but they will never do. They have rejected my request to refund my penalty, giving explanation that makes no sense. I have tried approaching lawyer, but suing them turns out to be expensive. Students, please do not approach these guys anywhere!

The entire experience was horrible! First, the Pikesville, MD office was very unorganized. When the taxes were complete, they didn’t give me a copy and told me to “come back tomorrow” to get my packet. I came back three times, and they stated, "We can’t find it." In view of this, I started feeling like I made a bad decision in coming to them! I usually do my own taxes. However, I went to Liberty as I was a part year resident and I didn’t want to make a mistake on my taxes. Unfortunately, the very reason that I went to them ended up being the very thing that they completely messed up! I received a letter 3 years later from the state informing me that the part year resident portion was completely incorrect and they were seizing my bank accounts.

In both 2008 and 2009, my tax returns were done wrong. After receiving letters from the IRS, I talked to owner Jesse ** of Chula Vista, CA branches. He told me simply to pay the amounts owed. I asked him about contacting the California Tax Board and assured me there would be no problems. Now, almost 3 years later, I have just received a letter from the Tax Board. I have to pay interest plus the miscalculated amount. Apparently, he hires relatives and people that are still in school. He keeps giving me vouchers for free tax preps for the following year. The third time, I had to tell the tax preparer which amount to include, because she didn't know! And they call that a professional service?

Listed below are the mistakes that were made:

Liberty tax messed my taxes up. I wanted the RAL loan and they filed it wrong. I will never deal with them again. I should have let a friend do them on Turbo Tax. I would already have my money. I've been waiting two weeks.

Liberty Taxes should be terminated as a tax service and should be reported to the IRS for fraud and dishonesty and also for getting people audited. They don’t know how to do their job and have messed up my taxes. Now I must wait even longer. Thanks, Liberty Taxes. You guys suck!

I received a letter from the IRS that my unemployment wasn't listed on my taxes from last year. I took them to Liberty Tax Service at 9622 Monroe Road, Charlotte, NC 28270. I pulled out the paperwork and saw that my unemployment was listed on the front summary sheet, but omitted from my 1040. I called the corporate office and they told me I'd hear from a manager within 24 hours. I waited 48, and after not getting any calls, I called the corporate office back. They told me my complaint would go into the "critical issues" caseload and I should hear something back soon. It's been another 48 and I've heard nothing. Some type of reparations should be made for this costly mistake on their part and I feel that it's unfair that I'm being held responsible when they are the professionals!

I filed my taxes through Liberty Tax Service on West Broad Street in Columbus Ohio. I paid over 300$ for the 24-48 hour loan on Wednesday, February 18, 2012. It is now Saturday, the 21st. Four days later, I still have no money and the owner said he doesn't even know what to tell me because he doesn't even know what the problem is and he is working on it. I still have no money. This is the most terrible service I have ever received in my life. This was the first time I have used Liberty for my taxes and will definitely be the last.

Liberty Tax Service made a mistake on my income tax return, and IRS caught it. Liberty blamed the computer. A Richard ** from Liberty stated that he would correct the paperwork and forward to IRS. Now, IRS is coming after me for additional PMT with interest and Liberty Tax can't be contacted. What am I supposed to do?

On 8/10/2011, I went to this office to apply for education credits for tax years 2010 & 2009. I was quoted a charge of $89.00 for both tax years, for a total of $178.00. It took about 45 minutes to complete. He gave me two envelopes with the paper work inside. And he told me that on 8/26/11, I can come pick up my first check. I never looked over the forms until 8/13/11. That's when I found out that he's charging me $460.00 for year 2010. And the other charge is $150.00, for a total of $610.00. For tax year 2009, he's charging $213.00. I know that this is robbery in first degree. I qualify to receive $5,700.00. And I'm eligible for 2,500 plus for both years.

I was told by Stephanie ** that the price for preparing my tax return would normally cost $69.00, but with my $20 discount coupon, only $49. After I had to sit there an unusual long time, with the woman answering the phone, talking with customers and having personal conversations, I was given the paperwork and no signing. I left the tax office. When I got home, my boyfriend Jeff ** read over the documents they gave me. Jeff pointed out that they were charging me over $400.00, but it did not break the cost down. The next day, I returned to the office demanding correction or for them to stop the return.

I have not been reimbursed on the 100% money back on tax preparation fees from Liberty Tax Service, in the amount of $278.95. Tax preparation was on 01/28/2011. I called the corporate office in Virginia beach, VA on about 02/01/2011 for my refund.