Liberty Tax Service Reviews

NO! NO! NO! I drive as a self employed courier and traveled 64,000 miles last year. All was recorded in daily entries in a small book, something I've done for more than a decade. I drove anywhere from 150 to over 500 miles in a single day. The manager for Liberty Tax in Pflugerville, TX only gave me credit for 30,000 miles and said that's all I drove. Then my tax bill would have been around $4,000. I took my records and book to Exacta in Round Rock and ended up only owing $455. I had to pay more than I owe IRS to Exacta for refiling my 2024 returns but it was all worthwhile. I did not appreciate the manager for Liberty Tax Service in Pflugerville calling me a liar at all!!

I walked in today and I was not scheduled for an appointment. Alex greeted me and said she would help me out that she was not scheduled till 11am. I was impressed with her knowledge. She did my self employment tax which I was needing to get done the last day to file, she was very helpful and my day went from gloom to BOOM. She did my taxes and I can breath a sigh of relief. Thank you Alex **. Robert

If you are looking to overpay in fees hidden charges and totally get screwed then use them. Have my attorney looking at them. Also look at the 1391 .28 percent interest based on a 32-day time period not to mention the $ 54.95 fee.

The service was good but way too expensive for seniors. Is there any way to get some kind of refund? I live on Social Security. That is a hardship for me. If I had known I was going to be charged so much I would have gone somewhere else.

They advertise for 45 to 95 dollars but I just paid them 400 and something don't understand it.. Last year I paid 165. Please someone explain to me why so much. Is H&R Block better might go there next year

I went to Liberty Tax Services for the first time to handle my 2023 return. The girl helping me was new and had the manager check over my return several times. The manager that looked over everything was on a personal call the entire time I was there. Seemed very unprofessional. I told my preparer that I had seen a coupon online and wanted to use it for this visit. She skipped over my question and said we would get to that. Upon leaving and receiving my copies of the paperwork, I again asked how much I owe and was not given a total. I thought it was strange, so when I got home I reviewed all the paperwork and there was nothing stating my total for the tax preparation service.

I have been overcharged by Liberty for the last 4 yrs, and had to return to their office due to mistakes by the preparer, every yr. I will not be using them again. I would recommend to anyone seeking help with their taxes, to go elsewhere.

This company will lie to you for their own benefit. Was told as long as the criteria meets I would be eligible for an advance so of course I paid my almost $400 to have my taxes done just to be told I’m denied on the advance loan. After doing research, come to find out most people get denied and not approved as I was told. Stay away from this company.

This company is a joke, they messed up my taxes and I have been 6 months trying to get this resolved. This is in Michigan, and the Supervisor has given us the run around and cancelled meetings. I do not know what is so hard about getting this fixed.

Liberty Tax prepared my taxes with an extensive error (more than once) that has caused me to owe many thousands of dollars in taxes and penalties to the IRS and the State of Colorado. I only found the error when I received a letter from the IRS, two years from the time I filed, stating that I owed $191,000 in taxes (yes, you read that right), but Liberty Tax (the local office AND the corporate office) would not stand behind the guarantee of making it right, so I had to hire a new CPA to repair the issue (still ongoing) and an attorney to regain the money I paid out because of their error.

I'd used Liberty Tax for a number of years for annual tax submissions. They did not note and advise that my employer had not paid a city tax for the City that I lived at that time. I received a notice from the city stating that I owed them several hundred dollars, plus penalties and interest. We have attempted for several weeks to get a resolution with Liberty Tax. Customer service keeps saying (numerous calls) that they will have someone call back, but nobody will. In the meantime, the penalties and interest fees are increasing.

Took all of my California state refund of 256.00 dollars to do my taxes..criminals!!! Will never let them do my taxes ever again!!!! They never told me the fee was going to be this much, had I known it would be this much I would had never ever used their tax service.

Horrible customer service. Trying to get paperwork back I left With Liberty Tax Fallbrook is turned into nightmare. Stopped by and she said come back in twenty minutes, she could have simply grabbed my items and given them to me. Called next day and she said come by in few hours. I was out of area by then. Call today and now she says she is out of town two weeks!!! Her partner who helps ill, so no one available to give me my pertinent paperwork for two weeks delaying now my tax filing with a different vendor who was less costly. And delaying our much needed refund. Who owns a business with no backup plan to have someone to cover them if they are out of town? The fallout is she is jeopardizing our tax filing causing duress. Very unprofessional and seems vindictive to me to treat someone like this. I do not recommend this business. Very unprofessional.

Liberty Tax was the first and last "professional " I will ever use! They charged me $300 to prepare my 2021 Tax return. The only thing we had was our W2s no other forms. They lady told us we were getting almost $2400 back, and then said it would be $300 for her "hard work". Well, the IRS held up our return for 8 months, and then we found out that the return was actually only $700. I think they purposely jacked up the return to get you to pay the ridiculous fees! I wouldn't recommend this place to even my most annoying neighbor.

I have never hired anyone to do my taxes but, last year (2022) I decided to use Liberty Tax to complete my taxes because I had retired and there were a few complicated financial funds that I wanted to be properly filed with CRA. In short they did not complete the proper required forms or include the full amount of my income from my T4 slip. After I had multiple reassessments, emails and hours upon hours of time on the phone with CRA, I had to payout over $10 000 in taxes along with arrears and interest. This process lasted for 6 months and Liberty Tax (75 Main St., Milton, Ontario) was of no help whatsoever. After speaking to CRA I learned that I still needed to complete all of the required forms after the fact. Liberty Tax is extremely incompetent and obviously lack the knowledge/understanding to properly file your taxes.

The one at 934 S Riverside OR 97501. They are professional, honest, and efficient. They double checked my return, and said I can get free copies and they are there for me all year long. They offered me drinks and snacks.

I loved this service through them. It was fast, it was simple and they keep you updated the whole time on your taxes and what you get back. I will be continuing to use them for a while. I loved it a lot.

Don't use them. Say they will give an advance and never tell you have to go in the store to get one. Did mine online and nothing. Very rude. I'll never go back ever. I paid the money in case I get audited. I hope I do.

The prepare a Liberty Tax charged me $932 to file my taxes. It was literally a W-2 a 1099 for college and I have three dependents. I went last year to another liberty tax. I believe they charge me under $200 which is fair but this guy ** how much she charged me and charged me $932.

I did my taxes on Liberty Tax this year, and they failed to supply a copy of my return. I am now unable to log in to retrieve it because there does not seem to be a place to log in. Customer support is only by email, and so far they have failed to respond. No one on the phone knows how I can find the log-in page. I have received conflicting information from "support" people. I do not have easy - or any - access to the tax return I filed this year.

I filed my taxes at this office (Salerno) Stuart, FL and I was waiting for my rebate check from the state of Maine for $850.00 and I found out that Liberty Tax preparer never filed my Maine taxes and I paid over $400.00 for her service and signed all my tax documents in the proper timing and now I can't get my tax rebate from Maine because she never filed my taxes and there was a cut off date for the rebate.

First and foremost I tried doing it myself and I had did most the paperwork online but went in to see if I was wrong and was told doesn’t matter I have to start over. I was only going to receive 809.00 I was charged 400.00 for my return cause I owe 600.00 for my federal CA had charged me for old debts so from 800$ I was only going to receive 409.75 I got a call to pick up my check and my check was 4.75 and the best part I was given a 109.00 discount for doing my return with them I “HIGHLY RECOMMENDED A DIFFERENT TAX FIRM CAUSE APPARENTLY THAT'S THERE AVERAGE”.

I have been filing my taxes with Liberty Tax for a couple years now, they have failed to do my taxes properly. I asked the lady to make a note to claim my child as a dependent and that I am single. I picked up my tax assessment the next day and they failed to remember to do so. I now had to call CRA and now I also have to log on to my own CRA and fix their mistake. I don't know why I paid them to now have to fix their mistake. The incompetent lady then argued back. I will not return to Liberty Tax Service!!!

I walked in the Sabraton office and Lisa had a few extra minutes and had my taxes all set up and ready but I didn't have my account number or routing number so I had enough time to go get it so she could do them and went above and beyond her call of duty to make sure I got what I needed done so I wish I could leave a 10 and not a 5.

For tax year 2020, my husband had just passed away and I had paid $14,000 for his medical bills, plus $6,000 for a new AC unit, which is why I decided to have Liberty Tax do them. I paid over $250 to have THEM do my taxes...and guess what??!! I AM STILL WAITING FOR MY REFUND. I received ONE stimulus payment of $600in 2020. They entered that I had received $1400. Also, according to THEM, I was supposed to get almost $5,000 back. I got a letter from the IRS saying that my tax refund is going to be $1400 less than I expected. I WILL NEVER USE THEM AGAIN. My legal name changed in Jan 2022 to **. NOTICE THAT ALL of the 5 -star ratings appear at the very top, but when you scroll down, you saw all of the 1 -star ratings. I can so relate to all of the 1-star rating people.

Nicole is very knowledgeable. She is very kind and sweet. She always explains every step of preparing taxes. I recommend her services. Her office feels like a mini apartment. Plus the hot chocolate on a cold day is a added plus.

For the last past 2 years I've had a problem getting my refund on time and being charged $800 fee on top of $150 for it to be mailed out..I will not be using them again. The location for them is 135st Adam Clayton Powell Blvd

Tamara at the 23rd St office did a fabulous job in helping me resolve my issue with the IRS with my taxes. She showed a lot of patience, and helpfulness. I give her a two thumbs ups for a job well done. In the past at other tax offices when A problem arise they would blow me off and make me wait or just set me to the side when they felt like taking care of my problem, but Tamara didn't. She gave it a 100 percent to resolve it and with a smile on her face the whole time. She deserves a raise. Clara **

They charged me 972.00 to prepare my taxes!! I had w2 from a job... unemployment and 1 child dependent. They weren't even going to tell me how much I was being charged either. Only reason I found out was because I got up, stood behind tax guy and looked at his computer. He said the fees would be lowered but they weren't.

My husband and I had an appointment with Liberty Tax today at 3:00pm and there was one women there and it was pretty dead. She said she didn't have anyone scheduled for 3:00pm and said we were scheduled for earlier in the day. She asked us what we needed done so we explained that this was our first year filing jointly and we had also started a business in 2020. She was quiet then said she was going to busy but she could take a look at them and said to come back at 4:30pm and they would be done. She said to leave all our tax documents and she would call us if she had any questions.