Liberty Tax Service Reviews

Liberty Tax prepared my taxes with an extensive error (more than once) that has caused me to owe many thousands of dollars in taxes and penalties to the IRS and the State of Colorado. I only found the error when I received a letter from the IRS, two years from the time I filed, stating that I owed $191,000 in taxes (yes, you read that right), but Liberty Tax (the local office AND the corporate office) would not stand behind the guarantee of making it right, so I had to hire a new CPA to repair the issue (still ongoing) and an attorney to regain the money I paid out because of their error.

I'd used Liberty Tax for a number of years for annual tax submissions. They did not note and advise that my employer had not paid a city tax for the City that I lived at that time. I received a notice from the city stating that I owed them several hundred dollars, plus penalties and interest. We have attempted for several weeks to get a resolution with Liberty Tax. Customer service keeps saying (numerous calls) that they will have someone call back, but nobody will. In the meantime, the penalties and interest fees are increasing.

Took all of my California state refund of 256.00 dollars to do my taxes..criminals!!! Will never let them do my taxes ever again!!!! They never told me the fee was going to be this much, had I known it would be this much I would had never ever used their tax service.

Horrible customer service. Trying to get paperwork back I left With Liberty Tax Fallbrook is turned into nightmare. Stopped by and she said come back in twenty minutes, she could have simply grabbed my items and given them to me. Called next day and she said come by in few hours. I was out of area by then. Call today and now she says she is out of town two weeks!!! Her partner who helps ill, so no one available to give me my pertinent paperwork for two weeks delaying now my tax filing with a different vendor who was less costly. And delaying our much needed refund. Who owns a business with no backup plan to have someone to cover them if they are out of town? The fallout is she is jeopardizing our tax filing causing duress. Very unprofessional and seems vindictive to me to treat someone like this. I do not recommend this business. Very unprofessional.

Liberty Tax was the first and last "professional " I will ever use! They charged me $300 to prepare my 2021 Tax return. The only thing we had was our W2s no other forms. They lady told us we were getting almost $2400 back, and then said it would be $300 for her "hard work". Well, the IRS held up our return for 8 months, and then we found out that the return was actually only $700. I think they purposely jacked up the return to get you to pay the ridiculous fees! I wouldn't recommend this place to even my most annoying neighbor.

I have never hired anyone to do my taxes but, last year (2022) I decided to use Liberty Tax to complete my taxes because I had retired and there were a few complicated financial funds that I wanted to be properly filed with CRA. In short they did not complete the proper required forms or include the full amount of my income from my T4 slip. After I had multiple reassessments, emails and hours upon hours of time on the phone with CRA, I had to payout over $10 000 in taxes along with arrears and interest. This process lasted for 6 months and Liberty Tax (75 Main St., Milton, Ontario) was of no help whatsoever. After speaking to CRA I learned that I still needed to complete all of the required forms after the fact. Liberty Tax is extremely incompetent and obviously lack the knowledge/understanding to properly file your taxes.

The one at 934 S Riverside OR 97501. They are professional, honest, and efficient. They double checked my return, and said I can get free copies and they are there for me all year long. They offered me drinks and snacks.

I loved this service through them. It was fast, it was simple and they keep you updated the whole time on your taxes and what you get back. I will be continuing to use them for a while. I loved it a lot.

Don't use them. Say they will give an advance and never tell you have to go in the store to get one. Did mine online and nothing. Very rude. I'll never go back ever. I paid the money in case I get audited. I hope I do.

The prepare a Liberty Tax charged me $932 to file my taxes. It was literally a W-2 a 1099 for college and I have three dependents. I went last year to another liberty tax. I believe they charge me under $200 which is fair but this guy ** how much she charged me and charged me $932.

I did my taxes on Liberty Tax this year, and they failed to supply a copy of my return. I am now unable to log in to retrieve it because there does not seem to be a place to log in. Customer support is only by email, and so far they have failed to respond. No one on the phone knows how I can find the log-in page. I have received conflicting information from "support" people. I do not have easy - or any - access to the tax return I filed this year.

I filed my taxes at this office (Salerno) Stuart, FL and I was waiting for my rebate check from the state of Maine for $850.00 and I found out that Liberty Tax preparer never filed my Maine taxes and I paid over $400.00 for her service and signed all my tax documents in the proper timing and now I can't get my tax rebate from Maine because she never filed my taxes and there was a cut off date for the rebate.

First and foremost I tried doing it myself and I had did most the paperwork online but went in to see if I was wrong and was told doesn’t matter I have to start over. I was only going to receive 809.00 I was charged 400.00 for my return cause I owe 600.00 for my federal CA had charged me for old debts so from 800$ I was only going to receive 409.75 I got a call to pick up my check and my check was 4.75 and the best part I was given a 109.00 discount for doing my return with them I “HIGHLY RECOMMENDED A DIFFERENT TAX FIRM CAUSE APPARENTLY THAT'S THERE AVERAGE”.

I have been filing my taxes with Liberty Tax for a couple years now, they have failed to do my taxes properly. I asked the lady to make a note to claim my child as a dependent and that I am single. I picked up my tax assessment the next day and they failed to remember to do so. I now had to call CRA and now I also have to log on to my own CRA and fix their mistake. I don't know why I paid them to now have to fix their mistake. The incompetent lady then argued back. I will not return to Liberty Tax Service!!!

I walked in the Sabraton office and Lisa had a few extra minutes and had my taxes all set up and ready but I didn't have my account number or routing number so I had enough time to go get it so she could do them and went above and beyond her call of duty to make sure I got what I needed done so I wish I could leave a 10 and not a 5.

For tax year 2020, my husband had just passed away and I had paid $14,000 for his medical bills, plus $6,000 for a new AC unit, which is why I decided to have Liberty Tax do them. I paid over $250 to have THEM do my taxes...and guess what??!! I AM STILL WAITING FOR MY REFUND. I received ONE stimulus payment of $600in 2020. They entered that I had received $1400. Also, according to THEM, I was supposed to get almost $5,000 back. I got a letter from the IRS saying that my tax refund is going to be $1400 less than I expected. I WILL NEVER USE THEM AGAIN. My legal name changed in Jan 2022 to **. NOTICE THAT ALL of the 5 -star ratings appear at the very top, but when you scroll down, you saw all of the 1 -star ratings. I can so relate to all of the 1-star rating people.

Nicole is very knowledgeable. She is very kind and sweet. She always explains every step of preparing taxes. I recommend her services. Her office feels like a mini apartment. Plus the hot chocolate on a cold day is a added plus.

For the last past 2 years I've had a problem getting my refund on time and being charged $800 fee on top of $150 for it to be mailed out..I will not be using them again. The location for them is 135st Adam Clayton Powell Blvd

Tamara at the 23rd St office did a fabulous job in helping me resolve my issue with the IRS with my taxes. She showed a lot of patience, and helpfulness. I give her a two thumbs ups for a job well done. In the past at other tax offices when A problem arise they would blow me off and make me wait or just set me to the side when they felt like taking care of my problem, but Tamara didn't. She gave it a 100 percent to resolve it and with a smile on her face the whole time. She deserves a raise. Clara **

They charged me 972.00 to prepare my taxes!! I had w2 from a job... unemployment and 1 child dependent. They weren't even going to tell me how much I was being charged either. Only reason I found out was because I got up, stood behind tax guy and looked at his computer. He said the fees would be lowered but they weren't.

My husband and I had an appointment with Liberty Tax today at 3:00pm and there was one women there and it was pretty dead. She said she didn't have anyone scheduled for 3:00pm and said we were scheduled for earlier in the day. She asked us what we needed done so we explained that this was our first year filing jointly and we had also started a business in 2020. She was quiet then said she was going to busy but she could take a look at them and said to come back at 4:30pm and they would be done. She said to leave all our tax documents and she would call us if she had any questions.

I was told it was quoted at 49.00 39.00 but charged me 273.00 for a simple single guy with just unemployment taxes. They took almost all the money. Out of 3200.00 I got 600.00. No paperwork or receipt. I’m never going back again. They said come back in two days to get a copy. The worst place ever. Simple tax return and charged way too much.

Checked several websites for prices and called a number from website. Cost are supposed to be in 3 levels between just under $40 with highest level (platinum-says "covers everything") just under $90 for Federal return and state return was listed just under $40. The preparer was nice and completed both my federal and state taxes in 30 minutes BUT I was charged $289. When I asked why so high it was because of the number of incomes I had....two different jobs (1 in Ohio and 1 in WV), two very small amount of royalties I received, two gambling winnings, and pension. I know that is several items but the website stated $89 covers EVERYTHING in federal return and state returns cost $39 regardless...I will go back to Turbotax next year even though I am charged each year at a much lower cost....

This was our first year with Liberty Tax, in Arnold. We had the pleasure to have Gina M file our taxes. She explained every step along the way in simple English for us non taxers, and is extremely knowledgeable. She got us the best deal, and kept us laughing. Will definitely want her doing our taxes from now on! She is professional, courteous and just cares about us and getting our taxes done right! Highly recommend anyone to have Gina to everyone.

With a 30% off coupon in hand, my wife and I wen t to our local "Liberty Tax Service." It was in the same office as "liberty Loans" and "PAYDAY LOANS." The process took over two hours and still we had to return the next day to finalize. It cost us more than H&R Block even with the "so called" coupon and the overall experience was grueling. We are programed to stay away from these type of places so just being there for so long with little confidence was a huge mistake. Our advice would be to use "any" other Tax Service.

Taxes have been messed up. No fault of my own but the preparer mistake and never resolved my issues since 2015. The company every year has another excuse of why it's. Not correct, and nothing is explain or fixed.

I used Liberty when I filed my 2020 taxes and had to file a recovery rebate for my 2nd stimulus check. I filed early and still have not gotten anything but the runaround. Due to COVID-19 and working full-time, it's next to impossible to get the IRS on the line. I do not recommend Liberty Tax Services and will NEVER use them again. Two tax preparers there KEPT asking if I had ANYONE I could claim as dependents so I can get more money, I replied not legally. I was told I'd get $684! WHAT??? The stimulus and my return was only $84?! I was charged $349! The tax preparer obviously didn't know what she was doing because the next day she texted me a revised version of my tax preparation and needed e-signatures.

Hard to believe that Tax preparation is their one and only job. The person who worked on ours didn't seem to know what she was doing. It cost us over $400 to have a simple joint return prepared and another $75 to file it electronically. Way too much for 2 people with a total income of $40,000. They made a mistake and never called to tell us. I found out about it because I realized they never gave us back our W2's, etc. When I called to find out where they were, I was informed that they made a mistake on our return and had to come back in. We are now getting less back and they never bothered to call us. Just plain inept service and way overpriced. We won't be returning.

I'm am unpleased with Liberty Tax Service in Starke FL. They lie and over charged me. They said, "You get 50$ for referred a friend right then" and when you file it's a whole different story. It's when they get their money when you get. 50$ I think when that person files there you should get it like they said in the beginning or stop faults appetizing and for simple return I had to ran together. Charge me over 400 dollars total fees. When I left that office was 598. Took over half of my money. I think penalty should be made. Liberty Tax Service Starke FL cause people work hard for their money to be swindled like that. Awful. It's hard enough now to survive with the pandemic the way it is so I would advise no one to to use Liberty Tax Service. Have a bless day.

I’ve been doing my taxes at the Bloomfield Ave office for years and never had any problems. This year I was told I was getting an amount and I received another amount. I was charged $501.00 preparation fee but since I didn’t received the amount promised on paper I called corporate to get the difference I overpaid. I was told that they couldn’t give me the difference. They had me calling on different occasions and they never resolved my problem. I tried speaking to a manager and was told he was on a meeting all day. The lady I spoke to directed my call to another ext when I asked her name. Very very rude. I had recommended so many people to this company before. Not again.

I will not go there anymore. They sent me a text saying I will get my taxes in five days and still nothing. It’s been 21 days already. Still nothing. The lady was not very friendly, very unprofessional. I called yesterday and she said she had nothing to do with the text which is fine. Don’t lie to your customers.

They were polite and patient. Informed me on my taxes step by step. I always try to give good references when I get good service. This is my second year filing there and I will continue to give my service. Great customer service.

After three days of waiting for the the Liberty system to approve my social security number and being put off every time I called, I decided to go to a alternate tax office. When I went to pick up my paperwork I suggested the employee wear a mask for safety during the pandemic while working with the public and she exploded stating they were not required in our county and told me to "get the ** out" in front of a client and threatened to call the police. I will never use Liberty again and certainly will spread the word of both their inability to get my taxes done and the employee's total unprofessionalism and verbal abusiveness.

I have used Liberty Tax Service for the last 3 years. First time was for refiling my taxes. I was charged about $350.00. No issue there. Last year I used them again, and my bill was over $400.00. I had a few things, but not worthy of being charged over $400.00. I let it go, but probably shouldn't have. I had my 2020 taxes done a few days ago. Went in to drop my taxes off, but he looked at everything and just did them on the spot. Took roughly 10 minutes. Just boom, boom, boom, done. Filing as Single. Quick and easy filing. He charged me an insane $508.00, which comes out to $50.00 per minute. I am stunned to say the least.

They did good job on tax return for me and we're very pleased with what they did. Would say everything was okay and would go back again for the service provided. It was fine and she knew what she was doing.

I was very pleased with the help and patience of my Agent Ms Cuba ** in the E Stone dr office 37660. She was very professional and educational. Took her time and was very thorough. Will definitely use Liberty Tax again.

I filed my taxes on 02/27/2020 with Liberty Tax. I had been chronically ill, and for the first time in my my almost 40 years of working, I had not been filed a tax return since 2013. My sister had claimed my son and I, as she was our provider. I was in a position where I was expecting and needing a rapid refund. I did not ask the fee up front, as I have used H&R block in my previous years, and was aware there were extra fees. We sit and go through the questions and information required, in order to file my return. When all said and done, I was floored, when she informed me, that by filling in the blanks on a simple 1040, I was out $300.00..for preparation only. I was not required to pay for the rapid refund, apparently I was turned down for it and receive a letter within X amount of days that I never received.

A total ripoff. They botched my taxes. They refuse to take my calls, actually they hang up on me. They kept my paperwork, and refuse to give it back, so I can't file elsewhere. They are now putting me in default with the IRS. DO NOT USE THIS COMPANY.

A pure rip off! I was charged $299.50 for a simple return to be filled out! I'm widowed and struggling like many Americans right now, and this is a disgrace! Better yet, this is pure price gauging! Will report to BBB!

2019 Taxes given to New Franchise Owner - Joyce ** on about week of January 20, 2020. Having filed my taxes for 2017 & 2018 with previous Owner - John **’s very satisfied. Expressed to Joyce ** my concerns having to leave town for several months - to ensure my short form filing meets April 15th deadline - my purpose for dropping off mid January plenty of time & having previous years on file. It’s been a NIGHTMARE. Very unprofessional working with Joyce ** Owner - communications via email - text in support of unethical practices - comments made by Joyce ** to myself - Age 66 years old on fixed income - leaving area on Medical Emergency - support of Active Duty Service Member. Joyce Jordan was contacted by Office of Attorney General having to file a complaint now aware of the undue stress - delays - unprofessional comments to me. Had no other choice.