Liberty Tax Service Reviews

I filed for 2014 and had questions since I spent half of the year living in NY and half living in Boston and they were so unclear about what I needed. They didn't explain anything they were doing and would not answer any questions they just typed types away, wouldn't tell me how much it would cost until the last minute. Finally, they asked for additional paperwork regarding my Boston filing as well as the fee which I recall being over $200. I didn't have either so I told them I would have to cancel and the insisted that we put it on hold until I can come back another day.

Having a question about the tax returns last year, a chat was started. The response was quick but the employee did not answer the question fully then suddenly leaves the chat. This employee did not wait for a response at all, which was quite rude as the response given did not solve the question or even help relieve a tiny bit of the issue. On the other hand, starting another chat with a different employee showed that the chats could be helpful and not just a waste of effort. The site overall is not very good, as it signs out the user when going to the home page. This is not appreciated.

Went to Liberty Tax Service in new Albany Indiana on jan 28 2016 to have them to do my taxes and that was a mistake. They told me on the phone that they charge 250 to do my taxes. So I went there and the manager is the one that did my taxes. She didn't explain anything what she was doing. When she got done with my federal she told me what I was getting back then she did my state. When she was done she said how much the fees are $400 and I told her they said 250 and she pretty much told me that I was lying to her because she was the only one that was in the office that day. Paid it and I waited 4 days and check the fed and it was at the IRS. And then I called the state and it said that they haven't resent it. So I called the state, they said it was rejected.

Liberty Tax Service allowed and encouraged my son's father to file taxes on 1200 dollars worth of made up freelance work with no receipts or proof of income whatsoever. He was able to claim our son as a qualifying dependent and also claim the EIC credit. He received 1***.00 dollars of fraudulent IRS money. I was supposed to receive 5***.00. Now I am forced to mail in my rejected tax papers with proof that I should have the claim on my son. I worked all of last year and supported my son fully with a W2 to prove it. I am head of household. His father did nothing but sit on his couch and drink beer. How is it even possible to file taxes on fake work? I wonder what these frauds would do if the IRS were to find out the unfair and illegal stunts they pull...

I have used Liberty Tax with no issues for the last few years. This year, I went in for the $750 "loan" that I had always gotten through them and was willing to pay a little more there to get the advancement than going to other places. I was told I would be getting the call within the next 24-48 hours to pick up the first check for the "loan" then would be called back within the next 2 weeks to pick up the rest of my refund as usual. I waited the 48 hours before calling to ask about the check and was then told it wasn't prepared that way and since the IRS had already accepted it, there was nothing they could do. I was highly upset as I would NEVER have paid $421 to file my taxes otherwise. I have 1 W-2, file head of household, 2 dependents and since I have used them for awhile, all my information was in the system, took the rep less than 30 min to complete.

Office at Peninsula Blvd in Hempstead, worse services ever... It took me over a month to get my refund and after all that they charge me $725 dollar cause they max out my refund, but they never tell me how much it was gonna cost me... Never again.

Staten island Liberty Tax - Went there due to convenience of not having to pay prep fees upfront. Had to wait over one hour after they said it would only be a few minutes. Finally when I got in front of the guy could see he was in a hurry. Should him my last taxes utilizing itemize taxes. Last year got back $5000 plus. He did a 10 minute run and replied I was getting back $2000 fed and had to pay state! Handed back my w2 and said next... he did not have the time nor patience to itemize. Wanted a conveyor belt type. Never go there. Buyer beware.

The local office staff is nice to deal with. But the main office and their JTH Financial will lie to you about any and everything. My tax check couldn't be deposited in my GF account and the funds were never touched and check sent back to them and now I have to wait another seven days from today before I get another check in my hand. Both companies say that the bank had to see the old check before they can make a check cause they think I'm going to cash the old check. But I don't have it and I don't have it.

Liberty Tax in Jersey City NJ - The whole tax filing is fraudulent. First of all they are not organized at all! They are speaking very loud - everyone can hear everyone's business. The questions you have they can't even answer nor do they know the answer. The rate of my taxes was to be 6,**** after being denied for the 750.00 which I got over I received the card that was supposed to have the money deposited on NetSpend.... which charges you fifty cents every time you call to check because the young lady enter my email incorrectly so I couldn't check online. After speaking with the manager she could not fix it so that was my only way of checking..

Did not receive refund at all for the 2015 tax season. Liberty Tax Service is the worst company you have to deal with by doing your taxes with. I just people go somewhere else or hire a personal finance person to do your taxes, you better off. Liberty Tax put my information wrong. I never got my irs refund so far, I was supposed to get that on the 5th of February.

I went into Liberty to have my taxes repaired. When asked what the cost would be agent could not give me an answer. Once finished I was charged $300. I applied for a loan and found out that JTH Financial is not a bank!!! Please read the reviews, and think twice before using this company.

I was low on gas and needed to get to work which is quite a far distance and needed gas money so I went to Liberty Tax January 21, 2016 to receive the $50.00. They promised my refund within 21 calendar days. Today is February 11, 2016 and I still haven't received any of my taxes. I had gotten approved for the $750.00 in which I received in a check to receive it faster, the next day at the local office. IRS had sent out my check yesterday and I called Liberty Tax to ask about my refund and they told me that I will be receiving a check. I requested direct deposit and was still charged for the bank transfer fee.

Hello - I went to file my returns on Feb. 1, 2016. I gave the preparer my W-2's and on she went typing away. Then after asking important questions regarding my medical expense, child care, Student Loan and Earned Income with 3 kids she then stood up and walked over to the Manager. He came to her desk where I was sitting and took over. The manager sat in front of the computer typing away and not explain what he is doing. So I asked him same question and he stated that I have maxed out therefore, my refund was totaling out to almost $8000. He then explained to me NOT TO WORRY and that I am in good hands. He also said that I will be receiving big money and not to worry.

DO NOT GET YOUR TAXES DONE HERE!! I went in they were super nice about waiting on you. The lady did my taxes and gave me the $50 cash. I asked about how much they charge, she avoided the issue. It was not until my $ hit the bank that I realized they charged me $250.00 to do my taxes!! That is a rip off! How can these people sleep at night taking advantage of people who need every dollar! I had a simple tax return and wanted to make sure I wasn't missing anything by doing it on my own. This is what I get! I really hope that this company is put out of business!

THIS IS MY FIRST YEAR FILING WITH THEM. They help you at first but after are complete **! All my paperwork was wrong, they don't look at what you write down and when you call to ask about something they are completely rude!!! Stay away.

I went and did my taxes, thought the company was a legitimate business. They charged me 317 dollars to do simple taxes, I usually go to my family's tax lawyer but he was out of the way. Last year he charged me 150 dollars and Liberty Tax Service charged me 317. I wished I asked how much they were going to charge me. Not only did they charge me an outrageous amount, it will take about 21 days to get my returns. My tax lawyer got my returns back in less than 2 weeks for 150 dollars. Do not conduct business with their company unless you like throwing away your money. I do not blame the lady who prepared my taxes. She was very kind, unfortunately, she has to work for such a terrible company.

This will be my second year having problems with Liberty Tax Services. Last year I filed my taxes with Liberty and had to have them amended because my tax preparer last year filed my tax return as if I owned my own business and charged me $700.00 to do it and I don't have a business at all. So when I called Liberty and talked to the man who had prepared my taxes, he said he would have to charge me an additional $75.00 for the proper paperwork to amend my tax return and he then tried to talk me out of filing an amendment saying that the IRS would audit my return.

I went in to have my taxes done on my business and they wanted me to prove everything I spent and did. After they did all the work they told me I owed them 500.00 for doing them and I also owed the IRS 800.00. I said "take it out of my taxes" and the man said "that can't be done." I would need to pay that upfront or the IRS wasn't giving me my taxes. Now they had told me I couldn't get the 50.00 for coming in and now they got my taxes papers on hold and won't send them in till they're paid first. I asked for them back and they said I can't get them cause they need them for their records. My friend went in and he got the 50.00 but they charged him 399.00 for the taxes and told him they can't send his in. I say don't deal with these people cause they're running a scam seems like.

I just filed my taxes with Liberty yesterday. The only reason I went was to take advantage of the supposed EZ 750 advance. As I suspected, I didn't qualify. The funny thing about it was that the rep could not tell me the requirements. My credit is good and my refund was over 5,000, so what could be the problem? It's a SCAM.

DO NOT WASTE YOUR MONEY AT LIBERTY TAX. Here's my experience so far and this is my first and last year with them Ever!!! So I get in there and fill out the tablet for my information, was kind of skeptical about this place but I said "Why not? Extra cash on hand and let see what the estimate they come up with, hmmm". So he shows me the total, didn't break it down. He just told me after everything what I will get.

I called Liberty Tax Service to see how much they would charge for a simple 2 form tax service. I was quoted 150.00. From the start when I showed up, did my taxes, was never given a break down of fees or prices. After she did my taxes handed me a envelope and said "Have nice day. Your refund is $ amount." Come to find out I was charged 495.00 on a 1200.00 tax return with. They straight out rob people. How can this be?

Hi, my name is Aretha **. I filed my taxes at Liberty Tax in the Bronx. They did my taxes. When they did them I made 3000 and I was getting back 2525. After they took out the money for the 3000 then when I got my taxes back I got back 1600. Then they tell me that's what I made and they took the fee out of the 2525 for the tax preparer and then I called and they said that I only made the 2525 for the year and I have the paperwork on how much I made. I have 3 papers that have 3 amounts and the person that did them no longer work there at that site. Please don't ever file your taxes at Liberty Tax. They are ripoff.

I will never use Liberty Tax again nor would I recommend them to anyone. They advertise that you could leave with $750.00 the same day you file your taxes to lure people in, all the while knowing that no one gets approved for that. Then they charged me $508.00 to file my taxes (which were a simple forms) without any explanation as to why the fees were so expensive. They charged extra money ($44.95) for direct deposit to their bank but I didn't not receive direct deposit. Terrible experience with them. NEVER AGAIN will I use them as a tax preparer.

Today February 8 my son went to do his tax. Some friend took him to Liberty Tax and when he come back I'm ask him "how much they charge you?" and he said "they don't told me and they don't given any paperwork." So I went and I ask if he can cancel and they said no so I'm ask how much money he will received and they shows me the paper. He will receive 444 and they charge 282. I'm get so mad that I told the lady "how it possible that you going to get more than him. He will receive 195.00." Be very careful with this company. Ask before they do something how much they are going to charge.

My daughter's boyfriend went to Liberty Tax service today. He is from Africa but has been in the U.S. for four years. He just wanted to see them about his refund. They took his W2's and kept them. He has a French accent. So they took advantage of him. He came home and showed me. I seen the charge of $900 and another $45.00. I told him to go back and get his W2s back. They told him NO. So I went back with him and told them to give them back. They took a photocopy and tried handing that to us. I became very firm. I really was prepared to call the police. I can't believe these places. I pay $60.00. And I have a longer tax form. If they try anything with his taxes we will go to the IRS. NOTHING BUT A RIP OFF. He speaks 5 languages and help train people to live the American way. If that is any indication. They should be ashamed. I was and it wasn't even my taxes.

Well the moment I walked in to the office, I should have turned around. First off I asked upfront questions. 1. How much do will your cost??? A. Computer generated. Ok here is my w-2 s 4 of them... Numerous questions 42 min. later. My taxes are filed... 1,189.00. I was charged by liberty 398.00 for tax preparation. 44.50 consultation fees. My remaining fund was... Wtf. I ask for my paperwork back... They kept portions of all my forms explaining that they needed for their records... I noticed when I was walking into the camera is pointed right at my face so I remain calm picked up the few pieces of scrap of paper that I couldn't take and left the premises. That was my experience last night 2-6-2016.

The Liberty Tax Services $750 Advance Loan is what is referred as a RAL or "refund anticipation loan". This service is offered through Liberty Tax franchises and backed by Republic Bank & Trust Company - Louisville Kentucky. Be aware that this loan has fees that are stated in the Easy Advance Application and Agreement and it was explained to me that in order for Liberty Tax Services to submit a Easy Advance application they must first submit the IRS fillings for approval.

My husband and I went into Liberty Tax to file taxes. Usually I would file with H&R Block online but we are newly married so we decided to have them filed. Also they had the 750.00 advance promotion going on. The rep that was assisting us and told us that the amount that we were getting back would be sufficient enough to qualify us for the loan. Of course we were desperate and we needed to pay rent. We went forward with the process and then found out that we had to pay 422 to file. That's over 10% of our refund. Got the call a day later the next day that we were declined for the 750.00 and still got ripped off out of 422.00 and still don't know why we were declined. Will never use Liberty again!!!

So now I filed on Jan 20. And was told that anywhere from 7 to 21 days I should get my return back. It's been 3 weeks and no news - not even the agency called. They get upset and say no checks are here without asking for any info. The price they charged ridiculous. Never again. Good bye.

I have been a consumer for 8 years of Liberty. This year my fees double totaling to 916.00 in fees with no explanation or plan to adjust the fees. I will not be filing with this company ever again nor will I recommend anyone use a service that would want to charge you nearly a 1000.00 for services.

First time at Liberty. Needed that 750 loan. Was told that I could walk out with 750 then she took forever. On top of that she did all the paperwork and printed it out and put it in the folder, didn't even tell me my refund. I asked how much she charged me and I was told that if I need a paper showing my refund I would have to wait until it's accepted my refund then go back for a printout. I should of never filed with them. Bad experience.

We went to have our taxes prepared. We waited forever. They called someone in. We finally start the process. Well we paid taxes to the state we lived in 2014 only need to file for NC. They at some point added both states. Said we were getting a refund for state put in the direct deposit information. Did fed return. Okay. Not good but okay. Then ask if we want to apply for the loan. Told we qualified. Sure why not. Then we were informed of the cost which is more than last year by 200.00 from someone else I wish I would have went back to. 550.00 for a simple one w-2 return. Went home. Two hours later they call. “We’re sorry your state isn't a refund. You owe that.” Two states totaled 1,900.00 dollars. They did get one exempt like that was a favor. It shouldn't have had that state in the first place.

I did my taxes with them and I work for Walmart and she didn't give me my discount, and I didn't know she didn't tell a lady called to do a survey. Also they did not give me the option of direct deposit or nothing, so they charged me $45 to get a paper check. I will never use them nor will I ever recommend them to anyone. And they charged me $412 to do them.

I was overcharged once they got to the fees of $622. I was unable to refuse the service. Instead of the $50 cash out the door, I was offered a $122. Reduction in fees or the cash. After seeing the price I opted for the fee reduction. Then I didn't qualify for the refund advance of $750. So I have to wait for the IRS to process the return. So I paid $500 for nothing. Have to wait until it's processed. I'd have been better of using TurboTax. Was hoping to get the $750 advance to go see my son for his birthday next week. Scammers! They offer $50 cash out the door and a $750 advance. Got neither. Just the $122 off instead. So I'm waiting, as if I had filed myself except less $500 and feeling like I was ripped off. They got 1 star because zero wasn't an option. Buyer beware! Didn't go in with a trusting feeling. Was far worse afterwards. Never again, once and done.

This was my first year ever filing taxes. I am a 21 year old, single woman. I have 3 W-2's because I've slowly worked my way up and gotten better jobs throughout the year. When I went in I filled out my contact information on a clipboard and went to sit with the lady who was to file for me. She didn't ask me any questions about anything. Typed in my W-2's and then when I asked her for my approximate tax return before the fees were taken out she said $370. That was her first lie. The amount she quoted was after they received their fees out of it. They charged me a total of $338 to do my taxes.

I went to Liberty Tax to get my taxes done only because I wanted to try to get the advance. The tax preparer had no clue what he was doing. I do taxes myself. I only went because of the advance. They didn't tell me that you had to pay the fees upfront in order to qualify for the advance. Then they could not even print out a copy of my return for me. They also filed my state by paper without my consent after lying to me about there was a glitch in the system and they would e-file it later. I called to see if the return had been accepted. They told me to come in to sign my state. I get there, come to find out he did not know that you can transfer info from fed to state. They don't EVER have to worry about me again.

I'm a single mother of three who ended up going to Liberty for their $750 dollar advance, and I too was denied. After doing some extensive research on the web, I realize that this is a swindle and a lie. Even worse, my preparer was this young guy who had only been doing taxes for 6 months, and I could tell immediately that he didn't really know what he was doing. I felt uneasy and lacked confidence in his ability to get the maximum refund, but their assurance of this $750 dollar loan kept me there. In the end, I was charged $600 for a return that was less than $3,000, and declined for this loan that should have been extremely easy to qualify for.

Basically they will tell you what you wanna hear and then after you file they don't wanna talk to you at all. When you get upset they tell you they have your refund and you're not getting it. Apparently Jennifer only works one day out of the week and only she can help you. They are a true scam artist.

Liberty Tax is incompetent and unqualified to prepare taxes unless it's self-employment. I used them this year because I been using them for the last 4 yrs and I don't like my info all over the place. I referred my sister and her husband and the employees they had there didn't know how to prepare taxes for people who own houses, cars and other write offs. I'm currently in the process of finding a new preparer. I can't do business like this anymore... It's not worth it.

Went to have 2016 individual taxes prepared on January 29, 2016. The preparer, Eric **, who we were told did NOT yet have a CPA license, took 2 hours to prepare a simple return. When we first sat down he immediately told us we were his last customer since he was leaving for Ft. Lauderdale, FL for the weekend. He never asked to see a social security card at any time during the preparation of the taxes. Several attempts were made to compute the taxes with the help of 2 additional employees, one of them being the owner, Chris **. While the 3 of them made several attempts, my son asked about the state taxes for Pennsylvania and Alabama included on his W-2 forms (2 in total), which Eric had completely ignored. The owner said several times, "I'm going to fix this". Many attempts were made by 3 different individuals for over an hour.

DO NOT USE THESE GUYS!!! They charged my daughter-in-law $536.00 to do her simple tax return and when I called the office to question it the office manager said, "It none of your business" and hung up on me. I tried several times to contact the home office with promise of getting a callback, NOTHING.

I am a single mother with two children. I have always received my tax return. Last year I did Turbo Tax with direct deposit and got everything back. This year I received a card in the mail from Liberty Tax stating I could get 750 loan towards my return the following day. The Tax preparer assured me over and over I would be able to have this amount. The fees were going to cost me and I was willing to pay them based on the fact I needed the money upfront. I called on the day I was supposed to pick up the 750 towards my return and they told me I was declined that their bank declined me and that I should call the number on my return and ask why. Well, after realizing that I knew there was no way the IRS could do such a thing and that I was desperate to get money upfront, I knew I had been swindled in on Liberty's way of gaining more business. I would not call their bank only to hear the same story.

Was promised I would be able to apply for loan until I signed everything, then she tells me I don't have enough of a refund. At one point, the lady who prepared my taxes had to turn the monitor towards me and give me the keyboard to input information due to the fact that she wasn't good with computers and didn't know this software that well (even though that's her job). I was also GUARANTEED THAT I would receive my check within 21 days of the DAY I went in there... Still showing no process on where's my refund. THEY also charged me almost 100$ more this year versus last year even though last year I had over $3,000 more on my return, and it was a lot more complicated last year... I only had one small W-2 to file this year. Someone tell me how to report to the BBB.

I filed my taxes with them last year and again this year. Last year I had several w-2's and was told that they charge per w-2. This year I had 2 and was charged over $500. That's more than I paid last year with 5-6 of them. Then the lady kept saying, "We have to inform you of the $44.95 fee. They're really big on us making sure people understand this fee if for having us take the money out of your refund. You don't have to pay this if you pay the fees now." Really I don't have $500 to pay up front for my taxes. I was expecting it to be around $200 since I only had the 2 forms not over $500. I was there maybe 10 minutes. What a rip off. I will be using TurboTax or similar from now on and pay less than $100 to have my taxes done. They are taking advantage of people by charging them so much. It's ridiculous.

My husband and I went there a week ago. The girl that was doing it didn't know what she was doing and keep asking me weird questions. After being there for 2 and a half hours with starving kids I told the girl "Never mind." and to give me all my information back and she refused to give me, my husband and mine W-2s back. I called corporate on Friday. They said someone will call me back in 24 business hours and haven't heard anything back. So, don't go to the one on 19th and Uintah in Colorado Springs. They are crooks and shady. I'm so mad that they will not give back our W-2s!!!

Went to Liberty Tax due to a financial bind. They advertise on the radio and by flyer that you can get $750 within 24-48 hours once the IRS approves your return. They charged me $300 for preparation fees and $45 for direct deposit. Within 9 hours of my appointment, I received an email that said I was declined. After some research, it seems JTH Financial is not a bank, but an LLC owned and operated by Liberty Tax. They will prey on the desperate, and not blink twice. DO NOT USE them! Look at all these negative reviews. Please learn from our mistakes.

I've used them for 2 yrs and the second years someone in that office on Stanley Ave in Brooklyn used my identity... They did nothing to help the situation. They also charged too much to prepare your tax. They are the worse.

Liberty Tax lure me into getting them to prepare my tax return with the promise of a $750 Refund Advance, not a loan secured by your refund itself, but lied the terms to get the different in writing in promotional. Then what they after they do your taxes, disclaimers not cited or in writing a fraud and treat to do taxes. My 2014 & 2015 incorrectly prepared by Liberty Tax. Had another tax place verified. Called tax check.

Never again will I use Liberty Tax Service. They are ridiculous!! The lady Ashley lied and ran a good game on us. My boyfriend and I filed at the same time and we got a 750 dollar advance. It's been almost a month and people are getting their state checks and I have yet to get mine. I called up there to speak with them. They kept saying we'll call back, we'll call back and they never did so I blew their phone up. When I finally got to speak back to Ashley she lied and said she explained the advance and that I wouldn't be getting a state check (which is a lie, she DID NOT explain this to me) then continued to explain all the fees! OMG!!

I went to Liberty Tax in 2014 by Fordham rd, Bronx, NY & they were giving $100 on the spot if you file your tax return with them. So I did, at the end the lady tells me ok, here's the deal, "It's $700 for filing here and since we give $100 here, it's your choice if you don't accept the $100 today, we will knock $300 off your tax bill so instead of paying $700 we would only charge you $400, but if I give you the $100 now then we will charge you expect 700." That's a rip off - what they do is put the 100 in their pocket and they're not supposed to... And $700 to file a return, are you kidding? My friend went to Liberty too, and she was charged 500 and we both had the same papers. They like to rip people off. I will never go to Liberty Tax again!

Liberty tax make a mistake and they admit, one of their employee fill my tax. Now I owe 1700 to the IRS and they didn't do anything to help me. They charge me more money on another office same name ''liberty tax'' but after I pay she tell me this company is a franchise and she talk real bad about other ''liberty tax?". Anyway she say after I pay, everything is ok, well not. IRS send me letter I still owe the money. Liberty Tax ruins lives.

Liberty Tax offers EZ Advance (750). I asks of the requirements before filing. I was told I met the requirements. After filing I was charged almost 600$, then received an email that I was denied for the advance. This is a advertisement just to get you in to be overcharged. Ripoff/Never ever again.

Do NOT use this company! We are deeply in debt to the IRS due to the fact that the flunkies at Liberty did not correctly fill out our tax return. And of course upon receipt of the ever dreaded letters from the IRS demanding money, proceeded to deny any wrongdoing (stupidity) on the part of their preparer. I wish I could wring someone's collective neck, but unfortunately I am too busy scrambling around trying to figure out how to pay the IRS. This company hires total idiots as both preparers AND so called 'managers'.

DO NOT FILE YOUR TAXES WITH THIS COMPANY!! They are a complete rip-off! My taxes were filed wrong and I'm now getting letters from the IRS for re-payment! They will not honor their office "audit assistance guarantee" to pay for the interest and penalties that have resulted from their wrong doing, and forget about corporate CUSTOMER service as they are rude and absolutely no help at all in getting the issue resolved. Definitely think twice before paying Liberty Tax almost $400 for SCREWING up your tax return.

Signed up to take Tax Preparer Course at Liberty Tax Service in Wichita, KS located on S. Broadway for employment purposes. They were notified I am legally deaf disabled veteran and needed interpreter until I got hearing devices. The instructor refused to accommodate us during class and kicked us out when I said I could not hear and interpreter requested they speak up. After informing them of my rights they threatened imprisonment by calling police for being deaf. Please boycott Liberty Tax Service!

Please read this before you use Liberty Tax Service located on West Liberty Avenue in Dormont, PA. I used this service in 2013 for the first. I should have realized this company was a problem from the first time I walked in. It is absolutely filthy. They completed my taxes and a year later I receive a letter from the IRS indicating there were claims on the tax form that were not allowed. I am being charged over a thousand dollars and the interest is being applied from the time the federal taxes were filed. I took my IRS letter and taxes back down to Liberty.

Liberty took our w2 and was suppose to file an extension and never did. Now we have to get new w2 and other paper work. None of their phone numbers worked and no one ever showed up at the office. Then they had a sign on the door saying they had moved but never said where. Now we are having trouble getting the stuff we need to do our taxes.

I filed my taxes with Liberty for the very first time and I truly feel like they tried to swindle me for too much money for filing my tax returns. They failed to contact me on info on my returns as well as they took weeks before they even returned any of my calls with left messages about concerns regarding my returns. Why was it taking so long? They messed up my paperwork. They didn't put me down as single when I'm head of household, never asked me if I was going to get direct deposit. They gave me no copies of the paperwork I submitted to them. The only papers I received from them was some referrals and a paper that stated my return in the amount of $1,960.00 and the IRS told me that my return was $2,736.00. I feel that I was not informed properly and they were very unprofessional.

Accountant filed for an extension. We completed our taxes on Aug. 9, 2014. On Aug. 11, received our return paperwork stating "Your federal balance due is 2742.00. Your return has been filed electronically. You should not mail your return to the IRS." So I mailed a check the afternoon of Aug 11 with the form I was supposed to send in. Received a letter on May 18th stating a Credit of 2,742.00 but that our return was never filed. Called 1-800-829-8374 and spoke with an IRS worker ID# ** who stated someone tried to send the return on October 15th but it did not go through. At that time I was instructed to send a copy of my return to IRS which we did with new signatures on May 19. In July we get a letter for a penalty for failure to file, failure to pay proper estimated tax penalty, failure to pay penalty and interest charges. Total due 792.52.

I have been waiting for 4 and a half hours for the Liberty Tax supervisor in Vacaville CA to come. After an hour and a half drive when they say they'll have my check. And nothing. I've called over and over again office and corporate and no answer. The person working tried to fax my actual driver's license through the fax machine. No one knows where my check was printed to or who printed it. They don't even know who said to have it mailed after I got through to corporate. They haven't offered no reimbursing for gas nor the time they told me to come get it. I'm very disappointed in Liberty Tax in which I have done my taxes through them for 4 years now.

I had my 2012 taxes done by Liberty. In August of 2014 my daughter was having trouble getting her FAFSA completed and I was told to go to the IRS office to get a transcript of my 2012 return. They informed me that my taxes had never been filed. I contacted the Liberty branch immediately and have spent the past year calling, texting, and going by the branch constantly. Each time I have been lied to and given the runaround being told "I just spoke with the IRS and it should all be taken care of in 6 weeks or so." I check back and get the same story all over again. My phone call in April was responded to with "I am too busy right now to look into your taxes."

When I filed my taxes Liberty was suppose to reimburse me 255.00$ which I still have not received. They charged me 759$ for taxes I filed which I had no deductions so there was no reason to charge me almost 800$ dollars which was half my refund. I'm so angry as the preparer did not tell me the price to file until after he had already done everything which I would have never filed with Liberty if he would have told me that. Total to file with no deductions. I want my money back. You owe me Liberty.

I went to a Liberty near me on January 31 to file. I was charged over $600! it took the lady over an hour to prepare my taxes. I received only $500. I spoke to the IRS and found out I was issued twice as much and never received it. ** you Liberty.

We had to do an amendment for our taxes which was received at the IRS on May 15 and we were to know in 3 wks about the money owed us. It is 4 wks now we have called the Liberty tax office which charged us $279 to do our taxes and they do not answer nor do they call us back. This is bull. Their office is located in Roaring Spring Pa. Their office no is 17157, preparer was **. We would like to know what do we do next.

I went to Liberty Tax on 02/11/15. The lady took over an hr to prepare my taxes. Never told me how much was the fee until the end when she wanted my signature. That fee was over $400 - seriously? They get more money than a person working their ass off. Today is 05/26/15 and I haven't get my refund back, but they were quick to take my state taxes and didn't even bother to let me know they got that money at the end of February. They took that money as a fee payment when I needed. They just stealing people's money. Try calling them is a rap they don't help. They will call IRS pretending to be you and then tell you some crap. I WILL NEVER USE LIBERTY TAX EVER!!!

I want to warn all immigrants new to Canada to be careful using with Liberty Tax as they ''don't know International tax'' (according to brown hair lady). Shame she didn't mention that on the first day, we would walk away. If you're asking too much question about Canadian tax system which is so different from your original country, YOU are in trouble! If English is your second language and ask the same question twice to understand and double check THEY DON'T LIKE IT. If they do mistake like in my situation (wrong DoB) They won't correct it, so I got papers from Tax office about wrong DoB. They got offensive. If you have questions about International taxes they are not able to answer them so you need to call tax office yourself anyway. Guy from tax office said that there are few mistakes so I told Liberty Tax about, I got nasty insulting and menacing phone call from owner calling me fraud, liar then apologized.

Of the main tax preparer companies Liberty is by far the most expensive. I don't know what it is they think they are offering that justifies a price 50% higher than their competitors. The office was dirty, the carpet was filthy, and the overall environment was unpleasant. And they charge the highest price. They can't possibly survive doing that.

I used Liberty Tax in Bristol, TN this year. I received a late tax form and had to refile. I have some questions about my refile but they will not return my phone calls. I have been to the office on two occasions but neither time have they been open during their posted office hours. I have not filed the refile papers to the IRS as I am not sure they are correct. I am completely upset about how they treat customers. If I can ever find someone from this company I will ask them to refund the $820 I paid them to file my taxes and honor their customer satisfaction guarantee. This is some of the worst customer service I have ever experienced.

Used Liberty Tax service for a few years before switching to a local accountant. LTS was always $400+ every year. The accountant charged a little over a hundred dollars. It always took forever to get the refund when filed thru LTS. With the local accountant, it took a third of that time. I will never use LTS again. I recommend to everyone that you use a local accountant.

Went to liberty tax because I was not sure how to fill out form 8962 & did not want to make any mistakes - little did I know that the girl who was doing my taxes didn't either. It's been 11 weeks & still no check from irs - then they closed the office where my taxes were prepared & no way to get in touch. Called the 800 number but still no answer about my return. Worst experience ever.

The local offices, through advice of corporate, promise prizes and money bonuses to people bringing in customers. They close their offices and refuse to fulfill their end of the contract by refusing to honor their obligation to award prizes and money due their customers who recruit other customers. If necessary, we will file a small claims action to acquire what is contractually ours. Why are these people still in business bilking, misrepresenting and defrauding the unsuspecting public? Why hasn't the result of the class action suit been that the IRS has closed them down and fined them. These franchise owners are reprobates. STAY AWAY. Your taxes will never be done correctly and they will cheat you and rob you blind when it comes to the preparation fees and your refund.

Was interested in buying a franchise until we experienced the office on Curry Ford Rd in Orlando. Having preparers help in another business selling cell phones and repair service was just one of the many complaints against this office from the customer point of views and the many preparers exposed to mismanagement.

I used the Worcester, MA Liberty Tax office for a number of years and regret that I ever gave them my business. I filed my 2013 tax returns and somehow they mistakenly deposited my tax refund to someone else's account. When I reviewed the account, it was accurate. They even deducted the filing fee from my bank account, but deposited the money to another. The worse part of the situation is, the people at the office are of no help. The owner, Bill Rhines, did not once try to contact me or be of any assistance. Even the people at their headquarters are unresponsive. I had to do my own research and investigation.

I was told that Liberty taxes now file for self employment, and that we would get $50 in cash after filing. Once they filed they said I would be getting $46 in state and $831 in federal. After about a month, the lady named Mrs. ** told me I had to come back to the office and file an amendment. She said something about me going to a College... CCB, I never went to college in my life! I went on trusting her and let her file the amendment. The she gave me the package already sealed and said I had to mail it in. I'm thinking, this is kinda odd, because I had to do an amendment a few years ago at another tax place, and all I had to do was sign a paper and they mailed it in.

My wife and I filed our taxes only to be hit with high preparation fees, in fact our state taxes were to be sent to our home 3 months later. We called looking for our state taxes and the state said our taxes was mailed out 2 months prior. Also the amount of our refund was direct deposited to Liberty tax. We never set up any direct deposit with liberty tax. They had the money sent to them instead of our home. That was deceptive we never set up any direct deposit. With them, we ask “where was our state taxes?” They said it went to preparation fees. They took more than what they said they were -- that is stealing. We are going to pursue this further. Never use them Ever. They take advantage of the Black community offering 50 dollars for referrals all the while jacking your money.

I filed my return on the 8th day of April, they told me I would get back 433.00 and I owed 102.00 to the state. I just got a phone call on Wednesday the 15th of april saying my check is there. They didn't WARN me they would be closed indefinitely! I couldn't go on wednesday so I tried Thursday and Friday. Closed. I called a 1 800 number and inquired about the location on east Tremont and Westchester square. They said they would open Saturday at 11 am. I waited till 1 pm, no one ever showed.

So I went to do my taxes like everyone else would. The lady who is the manager of the North Hills Sherman Way Liberty Taxes, has called me, told me my taxes were going to be available for pick up on FRIDAY APRIL 17. Well I went and was there for 3 hours, all the other Liberty Taxes are opened.. Now it's Saturday April 18... Where is my money???

I was told by a colleague of mine that Liberty Tax Service only charged her $50 for her tax prep. I went in on tax day, knowing that I would probably have a higher fee since it was last minute. However, I was not prepared to be charged $520, which was HALF of my return! I called the customer service line and told them my concerns. I only had three forms (1040, 1098, 1098E). They said they would contact the owner of the franchise that I went to and I should hear back within 24 hours, and if I don't, then I should call back with my reference number. 48 hours and nothing from them. So, I called back and was told that they would alert corporate. SOMETHING better be done soon. Do they not get audited by the IRS?!

asked man to recheck which he did & sure enough had not entered an income - honest mistake. To sum it up, will look for another option next time - main reason too expensive therefore cannot recommend. Asked why cost was so much, no explanation given at office.

Went to get taxes done. No quote was given. I was told when taxes were complete the charge was $650.00. I was shocked. I have never paid this amount. I am single, retired senior citizen with some deductions. I was charged more than some of my friends who have their own businesses were charged by a CPA. Someone needs to investigate this company and get the unreasonable charges back to the people that were overcharged.

My 22 year old daughter went to Liberty. She did not need to itemize and was told that it would be under 100 dollars, as she only made 10,000 during the year. They completed the form and charged her $323 dollars. For a short form! She paid it thinking she had no alternative. They completely took advantage of her.

There is NO $61 tax prep as advertised. I made a whopping 1500 this year as a consultant. The IRS had a few bucks back my way. The deer in headlights prepper seemed like she was completely clueless and I wondered if she even worked there at one point. She said, "Ok, you owe... Oh my, I cannot charge you that!" She said, "Let me see what I can do... Ok, you owe $225" FOR A TAX RETURN FILE THAT TOOK NO LESS THAN 35 minutes of her time? ARE YOU KIDDING ME? How can these people sleep knowing they are bleeding those who can LEAST afford it out of their last dime! STAY AWAY FROM LIBERTY!

Okay so I am so glad I am not alone in all this. I have been dealing with lies and disrespect for over 7 months!! There is a class action lawsuit going on all over the country. Watch **.

I went jan 24 to file my taxes but I was never told I need to have a 8962 or 1095. I waited 21 days. I called the irs to find out from them I was missing information when I did get that information. Where I was getting a big amount that called out a much smaller refund amount. But the irs called out a larger amount. Every time I called they always call out different amounts. The man who did taxes say I told him I had insurance. He took my word, he should have told me I needed proof in writing. He just took my word. At first they said I was getting 1233 then $200 after the amended return then 7500. They keep my state taxes, I still waiting for my refund. If I don't get what I am supposed to, I will get a lawyer.

I am a young girl working part time. I had one W2 to file for this year so I figured it would cost between $50 to $80. The employee of Liberty Tax in Shrewsbury said that my refund would cost $270. Clearly this employee was trying to overcharge me and was trying to take advantage of my youth and friendly disposition. He then told me that I would receive an $80 discount. His sordid maneuverings were completely transparent and when I called separate Liberty Tax location to get another quote to see if the deception is company-wide, I received a "non-answer" and was told to come in for a consultation.

First they did my taxes all wrong, from $1,214.00 it went down to $867. Liberty has had my money since March 11, 2015. Never called to tell me the IRS let me know the money was sent to them. Also they are charging me $100 for doing my taxes. Now they don't want to give me what is left which is $80.

I went in March 7th, had ** do my taxes and he did them wrong costing me almost 400 bucks to do them and now someone else had to fix them and I have to wait another 6 to 8 weeks. I'm not very happy that I paid someone to do my taxes and they didn't do them right nor took the time. After 21 days of waiting to find out what's going on and all ** did was give me a number to call which I couldn't even speak to anyone at. I feel spending that kinda money my taxes should of been done correctly and I feel ** didn't make the effort to help me. I feel I should be reimbursed for my tax preparation cost. Thank you for your time. Please call me with any questions at **.

So I went to Liberty Tax Service here in Joplin Missouri and was told after I got my refund of 998.80 only to find out I got 932.00 so they kept my state well. I filed for a refund for the tax preparation fees. I was told I would get a full refund of 215.00 and so I wait for the check to find out it was 125.00 and I been fighting to get my money back. Bad company. I wouldn't recommend the pope to file with them. I hope someone gets them shut down.

I took time off the work to accommodate schedule of Liberty Tax. I had all my expenses itemized in details but I was told that mileage for the car expenses looks suspicious and almost unbelievable. Also I was questioned for other expenses I used for my job and told that I need to have receipts brought to Liberty Tax. What are these guys??? IRS agents??? I felt discriminated by these people and I am more cautious about them than IRS!! This was at location in Windsor Heights, Iowa.

I'm not a tax professional, but I know enough to correctly file basic tax returns. One of my employees used the Liberty Tax Service in Clinton, TN. She questioned her return, had me crunch a few numbers, and my results were quite different from Liberty's. When she brought me her return to review, I couldn't even duplicate their figures - I don't know where they came from. By my best guess, they used her husband's (they filed jointly) gross income as opposed to the AGI, but even those numbers didn't match. When she confronted them, they lied, backtracked, and they actually got to the point in which they told her "look, we're just trying to make a living, too." Seriously?

** did my taxes for me and she was amazing. She was friendly and very helpful and explained everything to me step by step. Will return just for her services. My complaint would be on a lady I believe was named **, she was rude and very unfriendly. I had questions for her and she was just in a hurry to hang up the phone with me and was very unprofessional. She had a terrible attitude and it made me not want to file my taxes with the company again. I filed my taxes with the Panama City Beach location in Florida.

When I went into their local office, I asked what the cost was to process a 1040EZ and could not get a solid answer even after I explained that I had no deductions. I had heard some of the rates of other companies and told him to go ahead and do the paperwork. When he got to the end and told me the total, I was flabbergasted! They charge $217 for what I could have done for free online or paid $50 for at their competitor! Furthermore, the return itself was only $416 which is the smallest one I've gotten in the past 2 years. They will not be getting my business in the future... It takes a lot to make me upset enough to complain but this is an outrage!

They were evasive about charges when we first got there. Had a coupon that we received in mail and we're told we could use when they finished. That didn't happen. Charged three times the amount that we had paid for the same service before. Office was very dirty and we were there 4 times and it was always dirty.

Well to start off they can call me and try to recruit me to come file my taxes there, Good thing I had already done them myself, but she also informs me that since I filed last yr with them that I could refer a friend and get $50 cash on the spot. So today I look online at which places are open today and all the liberty taxes are open till 9, and when we drove up to the spots the OPEN signs were All on with the lights flashing, the whole spiel, but there was not a soul to be found.... That's bs if you ask me. So I finally found one with a person inside who said they could file it for my friend.

Do NOT EVER use the office on Camp Bowie in Fort Worth TX. I went there the year before and things were good, but this year my taxes have been so messed up and I have contacted their main office three times. The first I was called back but no calls since then to fix what they messed up. They have managed to even mess up my taxes regarding my school funding as well. DO NOT USE LIBERTY TAX SERVICE!

First, as a person who has worked for this company I can explain a couple of things. Fees are done by the number of forms. For example, a W2 is $15. If you bring in six of those you have $90 in charges. Add the federal and state base rates into that. If you have more than one state that increases it more. Fees cover not only prep but all overhead for the store. Rent, utilities, computers, software, franchise fees, etc have to be covered. Sometimes a client has the refunds taken to satisfy back debts to the IRS or the state. Liberty Tax Service has no control over that. Clients can choose to have their fees taken from their refund and that is where that charge comes from.

I've used Turbo Tax for the past 10 years to file my federal and state taxes. While getting ready to do so for this year I came across DIY on-line tax service, a Liberty affiliate, which said it charged no fees to prepare and file taxes. After doing my taxes they reported my federal tax was $0, and my state tax refund was $601. I knew right away that that information was wrong. I went to Turbo Tax, inserted the same information and they reported $0 federal tax due, and a $1,200 state refund. It cost me $99 to file with Turbo Tax, but they missed $599 more to which I was entitled. I have no affiliation with Turbo Tax, or compensation from them, and I use their services based on ease of use, and accuracy of preparation.

We had credit card fraud and had to file by paper. We were at the office for only an hour. When we received the total price I nearly lost it!!! $350 dollars to get our taxes done! I am a licensed electrician and customers would tell me to leave if I gave them that price. I feel like we got ripped off!!

NEVER, NEVER, NEVER use Liberty Tax Service. I was unclear how to fill out my tax return, and went to the Liberty Tax office on South College in Wilmington. I had one W-2 to complete. I did not know how simple this return really would be to complete. They made it sound really complicated, said I needed a Schedule A, earned income credit sheet, Standard 1040 form to include standard deductions. It sound complicated. I had a total refund coming of $550, they charged me $415 to do the return and a bank fee of $39.95 to electronically file it. Out of my $550 refund I netted on $169.

I went to liberty tax office 188 post Ave. Westbury, NY location and they ** up my tax paper purposely and got some money from my tax return to DIRECTLY THEIR CHECKING ACCOUNT without my knowledge!!! I jut got a letter from IRS and need to pay back $2500 plus interest. I went to this office 4 times and the manager never talk to me. After I got my letter I heard many people got same problem and letter from IRS. They lying about you and telling to IRS I went to school (NEVER) I am married (I AM SINGLE) and I have 2 kids (I DO NOT HAVE KIDS). This monday I will go again to talk with manager - if not I will call police to report them and I will sue them right away. STAY AWAY ALL LIBERTY TAX OFFICES. THEY ALL DO SAME THING!!!

I went to file my 2013 taxes and they put fraud on my taxes and I didn't even find out to this year because they never gave me my copy of my taxes. They also charged me 835 to prepare my taxes. Who the hell charges that much - Liberty tax does. I'm fighting with them to return that money to me because never once did they tell me how much they would charge me and two never gave me any such copies.

They file single for a married guy. Don't inform you the estimated cost of filing. Spend 2 hours for typing 1 form. Spell errors. Talkative but not productive. :( Can't give --ve 5. Please go out of business and don't waste people time. Yeah finally charge $300/-. IRS office is laughing at the form they filled in.

I had liberty tax service in Hiram GA file my taxes. After we sat and filled my taxes out and we signed them (my signature and ** the owner or part owner). They were ready to be sent in. After waiting 3 weeks I was notified that someone went back after they were signed and added something else that was not part of my return. This the IRS flagged and said it was not right and needed to be fixed. The original that I signed was correct but who ever went back and changed that return messed it up.

I filed my taxes with them on Feb 2 and still until today Mar 24 I haven't received my refund. I went numerous time to them and all they tell me is that the IRS is still processing it. Come on processing what? I truly think that they messed up my forms.

I did my taxes with Liberty Tax on February 6th and I got told it would be 21 days. I'm still waiting for it. I believe I'm being scammed by them and I feel I have the right to sue them since they are taking their time and telling me lies about my return.

3/15/15 Liberty Tax Serv Santa Ana CA picked up state refund. Shocked only $45 was supposed to be $323.00 & fed $1,482. Ms. ** orig said $85 to do taxes. They already took it from refund. Asked her why she lied? She should have said over $200 would of gone somewhere else. Shame on you!

I who am a single mother of 2 little ones went into Liberty Tax in Wheat Ridge, Co and asked for an estimate for how much they would charge me to file a very basic return..... The lady said about $150. So I then preceded to have them filed and a different lady who prepared my taxes didn't talk to me other than the few questions she had. Very rude. Also I had my direct deposit for my bank info sitting on her desk and she said "well do you have $420 right now that you can pay your fees with"? I said no so she said she had to have a check printed in the store and didn't tell me that it costed an additional $40!! I have never been as disgusted with a tax place as I was Liberty Tax!! And it sounds like they are terrible all over the United States! Don't use Liberty Tax if you don't like being blind sided!!

My husband and I filed our taxes 1/30/15. We were told we would receive our refund in 21 days. On 2/23/15 I received a letter from iRs saying I did not file a 1095a form. I checked my packed and it showed it was included in my paper work. I called the irs to see if there was a problem with the form I had filed because I had read some went out incorrectly, I was told it was not received. I also checked with marketplace to see if I had received the correct info before have liberty refile it. When I called liberty the lady I spoke to told me it was a problem with their system that the 1095a was never filed and she will send it to irs asap.

Went to the Compton ca office to do my taxes. They charge me $600.00 in fees and when I didn't get my return I call the irs and they said they added a w2 to my name -- that was not me. I had to do it all over. Don't sent nobody to liberty because it will come back on you. I will be reporting them to the irs 2015. There is a form you can get from the irs #14157 then fax it to 18558897957.

Please do not have your taxes prepared with these guys... They are not knowledgeable about the tax laws. Have been waiting now for my 2013 refund for over a year. They told me in January that it was on its way, now I found out they never even sent it in... Don't be fooled by these people. They really don't know what they are doing.

Ok so every year something goes wrong in my taxes cause liberty tax screws it up. This year they said I get back certain amount in state yet no state check. The amount I enter is wrong. I know I paid off Idaho state tax commission in 2010 from their first mess up. Now on top of that I call and always get a lady named Jaimie who is rude - call me an idiot and lied and hung up on me no more. How about a lawyer and yes I do have one. I asked to speak to her boss and get hung up on. I ask if she would look. She said she did. But another person asked in background "you did" in a question. I'm done. I'm complaining. I'm tired of being belittled by a company that's ripping people off.

Tax year 2013 Liberty did our taxes. The charge was $400.00 plus. We thought this was high but we did not agree on a price before getting them done. This year H&R Block advertised they would do it for 1/2 of last year's cost. A rep. called from Liberty Tax and ask if they could do our taxes this year. I told her about H&R Block. We agreed on the phone Liberty would charge $200.00 and I set an appt. It took 45 minutes but we needed another paper; going back the next night. They agreed on the $200.00 before starting anything. Taxes done and they told us the fee was $600.00 plus but half was $300.00 plus. We complained and reminded them about the agreed upon price but ended up paying $250.00. If your business is run this way, I wonder how secure my information is.

I did my tax refund in 1/23/15, is 2/27/15 and nothing yet. When I call IRS, I was told by IRS that Liberty Tax did the mistake by putting the wrong amount. Now I got to wait longer (I know my bills are not liberty’s problem) but I was relying with this money and now bills are coming out my ears. I think that if I get charge $200 and up for the services and a mistake is done, I should get the fee refund to me or customer back. Why pay so much for waiting?

On 2/04/2015 I went to Liberty Tax Service located at 8th Broadway, Louiseville, KY, only to learn they were going to charge $495 and I was only going to get $953.00. I told the preparer, "Who in their right mind would pay that amount to get less than $1000?" I was told they charge by the forms used. I am single, no dependents, and the only deductions were for interest I paid on a student loan. What did notice while waiting was how many young women came there to get their taxes done. And how much money Liberty Tax Service was making.

The manager David ** shooting lies! The store in Columbus GA on Buena Vista Rd. He lied about what I was getting back on my federal return, numbers did add up. They didn't let nobody see the screen who were getting their taxes file! I know for a fact he was getting everybody who wanted to do e-file. If he did me like that he had to do everybody else the same way. Reason why I say that. I call Georgia IRS IN Atlanta. They told me they sent the federal tax 1280 to my account. Well I only receive 780.

My daughter visited a Liberty tax office and proceeded to file her 2014 tax return. To her and my bewilderment, she was overcharged for the filing process. I just simply want to discourage anyone from being took advantage of - she failed to ask what the fees were. This was her 2nd time filing a return so she really did not see this coming. Beware of their fees.

So I went to liberty tax to file as self employment, I only made $7500 during the year. They scammed the IRS and added another $3000 to make my refund go higher. SCAM! THEN had the nerve to charge me over $800 just to file with them. I am outraged as I didn't think it would be so much till he showed me the papers after I electronically signed my name to this crap. $832 is what I was charged on top of the US dept of EDU taking my entire return. So now I have nothing at all but a bunch of missing money and I’m pretty more poor. I would never in my life go to this place and I don’t think anyone else should, total scammer place, adding extra funds?.. I can’t believe this!

I used Liberty Tax Service for the first time this year, because a friend referred me to them, to file my taxes. I will never use them again or refer anyone else to them. At first I claimed my girlfriend's children as my dependents, because I have been helping take of them for a few years now, so she allowed me to claim them. LTS supposedly sent my return off, but a few days later I got a phone call from them telling me that the IRS had kicked my return back to them saying that I could not claim my girlfriend's children. LTS refiled my return after dropping my dependents, and they ended up getting more of my tax return than I did. I only got back $711 and they took $400 of that, so I only ended up with $311. How can they take more of my money than I get? How can they get away with this? They are rip off artist in my book.

I did my 2013 tax return with Liberty Tax in Houston and got audited this year. I was going to go somewhere else but my wife convinced me otherwise so I said ok I'll give another chance so we went in today and the tax preparer Amanda ** help me by taking a look at my last year taxes and by answering all my questions to the best of her knowledge and she even kept my 5 kids occupied while she was helping me with my taxes. I would recommend her to anyone I know. She did an amazing job. Thank you Amanda ** for a job well done.

My husband filed his taxes there and they said there is no hidden fees. When his return came they kept his state refund and said that was part of their charges to do his taxes after they charged him once already.

Very very upset with Liberty Tax! They charged us $269.00. They had it for one day and called us and said it was done. What do you charge two hundred dollars an hour. It is definitely a rip off. Was asked if my husband was a veteran because it's a discount for that. Well guess what, no discount. He is a veteran. Can promise won't go back. The fees are out of this world.

I filed at Liberty Tax in Glendale AZ on Indian School Road and they robbed me. The person at the desk had no clue what he was doing and actually fell asleep at the desk while doing my taxes! WTF bruh!! Out of all the taxes that got taken out this year they only gave me 450$ back and gave me a prep fee of 280$... I am never using Liberty Tax again!

I called Liberty Tax Service to see how much they charged to prepare a return. They said 150.00-250.00 depending on the return. We went the next day to do our taxes. They refused to provide us with copies of our return and refused to tell us how much they charged. We called back SEVERAL times to get the information. Finally he said that we were charged 500.00 for the return! Well yesterday we were finally able to pick up our copies and they charged over 700.00 for the return!!! I am OUTRAGED!!! I filed a complaint with the BBB and also filed a formal complaint with the IRS under form 14157. I will also be contacting a small claims lawyer and I also filed a complaint with the corporate office. This should be ILLEGAL!

Liberty Tax Services, located @ 1912 SOUTH CANNON BLVD, KANNAPOLIS NC 28083 not only VIOLATED my rights by giving some of my Tax information, lied about the date they submitted my Tax return, they FORGED my signature and initials to another Tax return they prepared after the original Tax return they prepared while I was present. I have contacted Liberty Tax Services corporate office 1-800-790-3863 IRS Advocate Assistance 1-877-275-8271. Sincerely, VIOLATED TAX PAYER :(

Went into liberty taxes in Anderson California and the lady I worked with was very unprofessional. First her boyfriend, I'm guessing, came in twice to interrupt the process that was already taking a while to give her items. He was covered in White Pride tattoos and racist tattoos all over his body. Second I had to Prove that my son who has lived with me for his entire life (I'm a single mom) had lived with me the year prior. He is six and doesn't receive any mail. I brought in doctor records and still didn't work. Left to try to find something with his and my name on it and couldn't calls back to there and they didn't have a response to why he had to have that. Went back to get my paper work and the lady took a copy of my social security card and driver license and kept a copy of them and refused to give me back the paper!

On 1-21-2015 I had filled my taxes at 1126 W Wilson. A agent name ** also filled under another name ** is doing fraudulent there. She or this person had took 1000 actual out my account. I tried to get in contact with her she no longer work there!!! So I call the IRS......

967 Hempstead Turnpike Franklin Square - On Tuesday evening I came to this place as a walk in, in order to adjust my taxes that were already filed a week and a half before. I had the request to change my status from single to head of household. When I arrived at this location I had an interaction with ** , who was cordial at first but then quickly changed. She and her receptionist told me to fill out a form asking for my basic information such as name, address, etc. and she told me where to sign.

I went to Liberty Tax in Winter Haven FL. The lady did my taxes. It took 15 mins then all said and done. I'll get back 1159. I said, "That's not right" then said "Sorry it's 1618." Got my refund it's 1159.05. I called 5 times - they didn't return my call. I went up there. They said they charged me 458.95 to do my taxes.

I and several of my friends and family members need assistance with payment discrepancies with the office that prepared our tax returns. The fees are not disclosed until we signed the contract and they are very high. Ranging between $400 to $900 for simple returns. My niece for example was charged about $450 to prepare her tax return reflecting a return of about $4300. When she went to get her check they gave her a check for $3000 and told her that the additional payment was for a loan she received. She NEVER got a loan.

This happened to my daughter and her husband. Liberty $600.00 filing; H&R $100.00 refilling fee; $1000.00 mistake on Liberty Tax. They did return $200.00 of their fees, but still gets to keep $400.00 for nothing (so not right). Might think about seeing a lawyer over this matter, because believe me if we made that big of a mistake, they would be on you like a duck on a June bug. The kids are getting back from H&R $900.00 refunds.

My husband filed his 2015 tax return on 2/8/15. On 2/10/15 he applied for a loan and was approved. He was told to go to Liberty Tax within next four hours. When we arrived they had no idea what we were talking about or that they offer a loan. They have been rude. We've been waiting over 8 hours with no help whatsoever telling us 15 min that they're not going to bug the corporate office about how much longer will it be. Very very rude. The entire staff was rude and mind you they charged 500 to file my return. Do not recommend.

I felt scammed when I had my tax return done. I was not told there was a fee per form. Originally, my simple tax forms added up to be over $600. I was shocked. I should have been warned on how many forms & cost per form. He proceeded to "call his boss" to see if he could get me a discount. I was allowed the discount which made me break even w/ my refund & what I had to pay them. I was hoping to save money by not re using my accountant this year. Joke was on me. I paid my accountant $150 to do my 2013 taxes containing same forms. I paid $389 to Liberty Tax Service. I am very upset.

We went to them because we needed to get an advance on our tax refund right away. We were charged $39.95 by the bank they deal with and $355.00 to file taxes with them. We did get the $50.00 so really the charge was $305.00. Well needless to say we were denied the $550.00 advance, Why? Who knows and they keep the fee charged for nothing. We were duped into thinking we would get the refund in advance. So now waiting for the refund to be deposited into their bank and we get a paper check for the remainder amount. NEVER EVER GO THERE!!

Went there and received a quote for $100-150.00. Was there over 3 hours and they charged me $700.00. Was very surprised it was that much. I don't recommend this company at all.

First and foremost, we were charged 415.00 for a regular, electronic return of which, the only explanation we received was "well, you had 9 w2s and we charge for everything that had to be input into the system." I asked for further explanation and was only told they didn't Have any explanation of fees other than that! We did receive the $50 for filing with them that day (which, in my opinion, is a scheme to get you in the door, then hit you with the outrageous fees!). As if we are not poor enough!

This was the first time I have used Liberty Tax and it will be the last. At no point did they tell me there was going to be a fee let alone it was going to be a $350 fee plus a $40 handling and on top of that they spelled my son's name wrong... it was a simple form not a long form. They took almost $400 away from my son. I'm a single dad there's no reason for them to take that much. It is unacceptable.

So I decided to take a 10 weeks course at Liberty Tax in South Scranton, Pennsylvania and that office has the most unprofessional staff ever. The instructor Amy is super awkward and rude. She does not like to be bothered at all and does not train anyone correctly. The owner named Joe is very rude and does not like to be bothered either. These people throw you on the computer to start working there and then when you have questions or need help with a tax return they look at you as if you're stupid for not knowing the answer. Like hello this is something totally new!! You cant expect the employees to know everything and not make an effort to teach them correctly. There is so much gossip in that office that it gets in the way of the professional work. Amy the manager is so shady and a huge gossiper she has a problem with everyone in that office. Don't go there for courses people please!! Unless you want to work with miserable unprofessional people..

My refund was 640. Their service charge was 447. That's too much. Over half.

So I filed my taxes with the they was very nice. I filed on 1/20/15 accept on 1/21/15 but I can't go on where my refund. To see where my refund, called them they tell me "I can't help u everyone else has their money and I can't find mine, thanks." I call them over and over cause that's what the IRS said, so I DID but they are not giving me any answers so I don't know where my money is. All I know its been accept by the IRS, don't know when its going to DD or anything. I will never filled with Liberty ever again. All I want to know is where my refund and I can't get that if something messed up or what. I can't get any answer.

I use to work at Liberty Tax Service on 2312 East Monument Street in Baltimore, Maryland 21205. I was hired as a marketing employee. First they want you to come in at 8 a.m and you get pay at 9.am. Your pay is never right and Mr. ** who is the marketing supervisor don't know what he is doing, they have no break room. They hired anybody. You get hired and fired at the same time and sometimes you sat there not knowing what is going on until Mr. ** tell you, "Oh we not clocking in" which is on a piece of paper or maybe get on the computer and put your time in it is confusing.

I had my mom report for me because I have anxiety really bad so they called me when it was ready for me just to sign. Then they said it's going to be $500.00! I said "Mam thank you for your time but I kindly apologize. I'm going to need that extra change you're trying to take from my kids and I." So we get up, "Thanks again" I say. We walk out, dude's like "Hey why you leave? I'm the boss here. I'll give you a big break." I'm like, "no thanks it's okay," and by this time my face is red cuz he asked me like five times and says, "Come on how much you wanna pay? $100? $150.00?" So I'm like OK OK and he lies and ends up charging me $175, better that $500.00 but wow they sure came down from $500-$175 huh. Seems like a scam. They should be more reasonable. My taxes were the simple e-z form.

On Jan 26th, 2015, I went to Liberty Tax in Mt Pocono PA. The tax preparer, Nicole, was very helpful and pleasant. She made sense of all my documents and made sure everything added up. She checked and double checked. I received the $50 on the spot and completed the tax preparation using JTH Financial services. On Feb. 4 I received my tax refund in my bank account.

Went to liberty tax by gcc in glendale corner of 59th. They charge too much. If you have a big refund they take up to 700$ but they are pretty fast about paying you. Took a week. And I needed the money so I went ahead like a dummy and ran with it, if you’re desperate you make stupid choices. This year I got ripped off. My tax return was 8500, they took 700. Never ever I will go back.

Do not do your taxes here!!!!! They tell you a number so you could do the taxes with them and pay them $800 dollars and then you get a different amount!!! When you ask why they don't give you a straight answer all they care is to get $800 out of you... Worst taxes company I ever did my taxes with. They only nice to you till they get paid. If I could give 0 or negative stars I will!!

I was not given the proper information about the fees for having my taxes filed. I wasn’t really given or any other chance. I also have found out I could have had them filed a lot cheaper and gotten more back with the option of how they will be received. Not forced into an option!

You go to these place for peace of mind and far too often you get screwed. I had owed from 2011 (Liberty Tax doing). Come to find out my 7000 return for 2014 had been altered to 1900 from the its and then they have the nerve to charge me full price of 545 for ruling when them. So use caution. It cost me 4800 dollars. Won't happen again. I strongly urge to look elsewhere.

I'm really sad, I filed my tax return, I asked them how much will be fee but they told after I completed everything they can tell how much. They took all my signature and handed over my file without saying my fee. I saw they charged me $540. This is not fair. They aren't transparent.

They have no explanation as to how they determined their fees and I was never asked about my medical expenses or anything else I paid last year. I paid over $400 on. My other family members went. They both made more than me and got charged way less.

Went to the 170 street Bronx office to file my taxes. This office by far is the worse!!! Staff is ** as ** can be!!! I received more last year with the same dependents. Mind you I received less of a return this year but was charged a 600 dollar fee. Unreal - I'm never go to liberty again. I wish I would have walked out the door. I would have 600 more dollars to feed my children!!! So angry.

I went to file my simple tax return tonight. I am single. I married, filing head of household with one dependent. I don't own anything. Nothing spectacular about my paperwork. The only thing they needed from me was my W2 from ONE job, my social and my child's social, my id, address, phone number, and my child's daycare information. Nothing hard. Nothing special. Took literally half an hour to file my taxes. Nobody informed me of any costs associated with doing my taxes. I was never told how much it was going to cost before they did them, or after I signed everything to go through.

I filed with Liberty Tax Feb. 2014 Covington Ga. I thought amount charges not lesser than 300, what I thought. When I went there she told me as self-employed, nail tech had everything ready, she only had to enter into computer my info. I got concerns when she try to ask me she could lower my taxes if I add more expenses, I did not! I don't know if is their ways to tell people they can trick the system, very inappropriate. In any moment, I was told the fee and several times I request after continuing further. Her excuse: Corporate fixes the prices. I was charged 725, I complaint. I was calling IRS when the manager said he would drop 200 off, so much for corporate fee! Scam.

I took my taxes to Liberty to have them done. They told my that I would be not have to pay a health penalty if I came to them. Well I had to pay it, lie #1. So my wife did turbo tax to check if it was right. It was not, lie#2. So we showed them the mistake and we were told that they would refund all are money and file a amendment, lie #3. We had to give them back the 50.00 for filing with them and they would stop the taxes from getting done. I will never have anything to do with this place again.

I signed up to take Liberty Tax courses and noticed that the company was very unprofessional. Turns out there is a whole scandal behind it. First off the instructor was very rude and overly critical of students work and were unwilling to answer many questions. She would say things like "I'm charging you twenty dollars if you ask me another question" and things like "I like to eat bonuses". Here is the scandal part. Some of the branches are set up in drug infested neighborhoods (for lack of better terms), East Monument Street and Falls Road in Baltimore, MD. A customer comes in and the tax preparer actually helps the client to scam the IRS. NEVER EVER Work there! You will be audited, as she said herself she is audited every year.

Worst experience ever! Did my taxes there for this year. Offer the $50.00 for doing it. Then they want to charge me almost $700 for preparing my taxes. I found somewhere else that's cheaper. Now they don't want to give me my info. I have to pay the $50 first. Threaten to send my taxes in if I didn't pay. Then they want to be rude with their customers. One came in while I was there and she walked outside. Manager calls her a crack head. Wow really? So yeah I will NEVER go there again!

In 2013, Liberty Tax did my return. It was simple - it took her 5 minutes. Charged me $290.00, talked me into the direct deposit debit card they have. Didn't tell me every purchase you make with the card, they charge $1.00 and you can't draw all your funds out. If you do, they will charge a large amount. They are dishonest.

I signed up for a class with Liberty prior to tax season even though I knew the pay was extremely low. I thought it would be something fun to do during tax time - I'd had previous tax experience and just wanted a refresher course. On the first day of class I overheard the instructor tell members of the class various misleading information. On the third day of the class more incorrect information was being given out. On that same day after I was reprimanded (for nothing wrong) at the board while doing a class problem. I was told that I was "not a good fit" for the program, but if I ever wanted Liberty to do my taxes they would be happy to do so. I asked the instructor what my "attitude" problem was and she couldn't seem to provide an answer. Forget Liberty - they have an attitude problem!

They did my taxes last year 2013 and lied about my refund and charge me a lot to do them. Wasn't very nice.

I have been going to a tax person for over 10 yrs then she fell ill and retired, so I then looked for a new tax service. I read a flyer about this service, they were close to home so I went to see them. They were friendly at the time I did my taxes, also very expensive so I paid the fee. Then the next year I did my taxes myself with another service to save money. 6 months later I get mail from the IRS stating I did not report an income. This by now is 2 yrs later, so I went back to Liberty and asked them to look and find their mistake. I called about 3 weeks later and they had no idea what I was talking about. So I went to the office to ask questions.

Liberty Tax is a franchise. Many of the offices are only part-time during tax season, Jan. 15 - April 15. When you filed your return, the IRS has a copy of the information of course. First off, you should've kept a copy of the return, which is like a receipt from the store, a very important receipt, which by law (the tax laws) you're required to keep for 7 years. Now, if you lost your very important receipt, you have to rely on a copy kept by the IRS and Liberty Tax Service. First thing to do is contact IRS and find out what info they have (Google "IRS" to get their taxpayer services number). Then contact Liberty Tax if you can, to compare what they have vs. what IRS has. But if you CAN find your copy (your receipt) just compare it to what IRS has. If IRS made a mistake, explain it to the IRS agent, they will put a note in your file. Then take the correct info to Liberty Tax OR ANOTHER TAX PREPARER, along with your copy (your receipt) and they will fix it with IRS.

I filed my tax return at the Centre Mall branch. A year later I get a letter from the CRA asking for my T4's so I call Liberty Main Office because it's off season Centre Mall branch is closed. They had the manager from the Centre branch contact me. I told her what CRA wanted. She called me back and said she talk to the CRA and faxed my T4's and all was ok . A year later I get a bill from the CRA for $6,500.00. I went to the Centre Mall branch and asked for help, left my name and number for the manager never got a call back. After some time I got someone from the CRA to help, he told me NO T4's were ever received and NO record of Liberty ever responding to the CRA requests. So I find out the $6,500.00 is because CRA with no T4's, denied me my tax deductions plus penalties [a year went past since liberty told me all was ok].

Liberty Tax Service forgot to input my W2 form in their system and IRS now send me a letter that I owe them money. I went down to Liberty Tax Service but to a different office. She stated that the woman did not put it in the system and I had to file an amendment tax return to fix their mistakes to correct it. I will get a lawyer and I had to pay for the amendment tax return. I will not go back there.

Liberty did my 2011 taxes and completely did them wrong. I lived in Indiana, but worked in Illinois. While speaking to the IRS, they told me that my W-2 forms were never sent in and Liberty only did my taxes for Illinois. I have contacted the corporate office with no success. They made a ticket, and said that the store manager would contact me in 2 days. Never received a call from anyone. Furthermore, when calling the corporate office back, you can only speak to a rep or the receptionist. They cannot let you speak directly with a manager. They are only open 1 day a week. But, the manager never showed. This is crazy. What happened to the professionalism and assurances if the IRS has issues with the tax returns they prepared. May have to get a lawyer involved. Beware with using them.

I work for liberty tax for 3 years and this year they didn't pay. I called corporate and they said to go to labor commission, that it was between the owner of the franchise and me. But the owner said corporate was to pay us since they took the store.

I filed with Liberty Tax in February 2014, then received my student taxes after filing so I had to file a separate return after receiving my refund went to do so and the office was closed when I tried to get my tax information so I looked on the internet to see office hours. It's now going into august and still nothing. I left voice mails, no return call from them period and the voice mails were left on the days they suppose to be opening. Getting extremely frustrated with Liberty and will not return to them as a customer.

The branch office that we went to made a "technical error/system error" that resulted in us having to pay back some of the refund we received. Somehow, when they entered in my early withdrawal amount from my ESOP account, their computer system entered it as "rollover" and didn't show on the 1040 as an income. The tax preparer went over the file and stated that everything was initially entered correctly but the system did not register it and somehow considered it rollover. He only briefly stated this to us without much clarification of how this could have happened.

2012 preparer failed to enter husband’s income. Now they refuse to follow up with the IRS as promised by the guarantee. Liberty Tax Corporate has not responded either. 2011 we received a large refund when we were only suppose to receive half the amount and again Liberty Tax had failed to help us or tell us why it was so large.

Liberty Tax Hackettstown, NJ - Our CPA passed away during tax season so I was left to find a place to do our taxes with little time. I saw Liberty Tax and pulled in. I was met by the owner Bernice, who I gave all our information to and told her what I paid for the service, $250. I asked her what her fees were and she said $250-$350. I said ok, let me know. Well when she called to say they were done and to come in to sign, she hit us with a fee of $700. She had a nice long list of forms used and cost associated with each form. I was speechless..for a second... then I said that is not right you we agreed to $250-$350. I said if it was going to be over double then she should have called and told me not assumed it was ok. It wasn't. Then hit me with a ridiculous fee. She agreed and said "I will drop it to $500." Like she was doing us a favor. I was beyond angry but my husband paid it so we could get out of there and let it be a lesson learned. Now today I check my credit card statement and she billed us 3 times for the service....$1,500!!!! Yes, we are disputing the two duplicate charges but it is just more of the same from this horrible business. STAY AWAY!!!

THIS IS BY FAR THE WORST TAX SERVICE I HAVE EVER HAD THE DISPLEASURE OF WASTING MY HARD-EARNED MONEY ON! The so-called "experienced manager" that did my return got me a refund significantly less than previous years. I went to H&R Block in Redlands for a free 2nd look and they got me an extra $2000! I told Liberty Tax I wanted them to honor their "money back guarantee" and refund my $300 fee. They refused by stating that I should have known what I can deduct and provided all documents (which I brought with me but that the "tax professional" never asked for or mentioned). This is idiotic! If I knew all the tax laws and deductions, why would I waste my money paying someone else to do my taxes?

I'm filling this out for my father. He filed his taxes. The girl convinced him to do direct deposits. She told him the money would be in his checking account in 2 weeks, so he was getting mad at me for not writing checks on that money till I was sure it was there. I made him go to the bank. It's been past a month now and the money is still not there. The office is closed and the phone is disconnected. I just checked online at the IRS. It's still being processed. My being upset is she told him two weeks and when you try and call Liberty Tax, the office is gone and so is the phone. She charged him 110.00 dollars to do his taxes and tell him, "Do direct deposit. It will be there in two weeks" which has been over a month and half. Then you can't even go or call the office. I'm gonna save him money. I'll do his taxes for free.

I was looking into our checking account and somehow Liberty Tax services got our checking acct number, Routing number and wrote a check for 177.00 even on April 15th, the deadline and actually had the nerve to sign their name to the bottom. Leroy **. Well, guess what Leroy, Our Bank got the copy and someone is going to get into trouble. We had our taxes taken care of by an independent Tax Person and this is not how you do business. We have to go to the bank tomorrow and change our bank acct number that we have had forever, thank to these thugs. How they got this information is beyond me, there is no reason for this. You should have to had ID or a name to go along with this check. And Leroy, we will press any and all charges possible.

I had filed my income tax March 4th 2014. I already received my federal and wait 1 month and some change for my state due to adjustments. My dd was April 21st. It's been 5 days already and the bank already received a deposit. I call everyday to see what's the status and they always state that it'll be here tomorrow.. tomorrow.. tomorrow. I was also told that they haven't checked the box to my old site cause tax season is closed, so I have to go to the all-year round liberty. They said I should have it today and now no one's picking up the phone. I'm single mother now who just lost her job so it's tough. Pls help.

My boyfriend is active duty military. He was deployed for 9 months in 2013. He used Turbo Tax for the first time and because he entered his AGI wrong, the system wouldn't allow him to file. Turbo Tax is free for military personnel. As a single person without any thing to claim, he used the 1040ez form. Liberty Tax charged him over $300. That is absolutely 100% unacceptable, I didn't find out until it was too late or I would have told him to forget it. This place is a rip off!

I submitted my documents (including tuition) to the person processing my taxes beginning of March (I wasn't in state so this is over email). The first time he came back to me, I was informed I would owe $1,500 (I'm a single mother of two and a full time student looking for work so this didn't add up to me). I went through my records and found some medical bills that were not accounted for and submitted those to him asking if that changed anything. He said it did and I owed $900. I asked how is that possible if I had been a full time student... he said he wasn't aware of that (my tuition and supporting documents were in the initial email). Eventually he said I would get $700 back, they would charge me $200. At this point I decided to take my stuff to H&R Block who has done a thorough job in the past.

Walkersville, MD office: Polite and friendly, but more expensive than H&R Block, and only half as professional. They openly discussed prior client's business to me, right when I sat down. Tax "professional" is unshaven, dressed in T-Shirt, and owner in RUMPLED shirt (2 separate days). I'm not judging, just not what I am expecting at such a business. And if you were thinking you get what you pay for, well, they TWICE quoted $250 for what I needed filed and attempted to charge over $600 at the end! H&R Block charging $460 for same in a clean and much more professional environment and personnel.

Went in to get my taxes done because they were close to my work area. As we started taxes, she asked several questions and then asked, "Are you on your way to work?" I said yes. So she said just leave them and you can pick them up after work. She stated that she would call if any questions. I go back to pick them up and they charged me $405.00. I stated why so much. I did the same form last year for exactly $110.00. She explained that they charge by the forms and the forms have gone up since last year. She said my taxes would be given to me when I paid this amount. I have not picked them up yet. They are not a good company to deal with.

I went to the store on Palm Bay road and proceeded to ask the lady as I entered, “How much do you charge to prepare taxes?” She said, "Well let's take a seat and see what you have..." After looking over my stuff she then asked me to sign this little form which I SHOULD have read and to this day I still don't know what it said. Long story short she proceeded to do my taxes... Still asking how much do you charge??? Near the VERY END she says, "We usually charge 300 but you qualify for a discount so it's now 233..." I was floored!!! That was Friday and it's now Monday...

We decided to have Liberty do our taxes this year. I usually do them but had no ink and comp was running slow. We went to the one on 37 Ave in Hobart Indiana, when we went to pick up our taxes. We were getting back leads than 1000, which we usually get back at least 3, and owed 268, which is more than H&R block charges.

I recently went to one of your stores to do my taxes, 72 Main St, Hempstead, NY, and the end results were disastrous. I went to the store 5 times to follow up with my taxes and as many thing were mishandled. I instructed them to call me before filing my taxes so I can find out their fee and answer the questions I had; of course they filed the taxes without calling me or any notice. I provided them my account number for direct deposit of refunds but they just asked the IRS to send a check to their store. I had to go to the store twice to pick up two checks from them. And that’s when I found out the fee I paid them was $515.00. They were supposed to tell me their fee before filing and I would have written them a check but they took their fee from my refund check without informing me. They were supposed to email me a copy of the file taxes and of course they didn't do that as well.

The Torrance Ca. Office at 1253 W.Carson st.Torrance Ca.310-782-6700, Has signs all over the place advertising of a cash back now promo. It clearly says a 50 dollar cash back will be given to you upon accepted by I.R.S.of your prepared tax return by them, they will give you the 50 in a couple days. They told me to check back with them in two days to see if it is accepted. And it was but they did not have the money there. They were waiting for the owner to come and he was suppose to have it. Well they did not. The worker who told me is **, general manager. He then told me to come back on Wed. that they pass the money out on Wed. and Friday. Didn't have Wed. nor Friday. It's been 9 days now so today I was told they no longer are doing that promo, that it ended on the 11th of March but yet the signs are still up.

I filed my return with Liberty and was shocked when the tax preparer told me AFTER she was done preparing the taxes that I owe her $500! I asked her point blank "why is it so Expensive?” She said she charged "per page". What a lie! I can see I am not alone in the Complaints Department when I share my bad experience. Sure, they get you to come in with the promise of getting your return in 21 days but it is now 2 months and I had to deal with the delay with the IRS themselves! Liberty will not help you after they get all your personal data. Next year, I am doing my own taxes and keeping MY HARD EARNED MONEY where it belongs..... with ME!!

I was a former tax preparer at this location. The owner, Frank Tereschak, is in the least amount of words has no sense of customer orientation or even how to effectively run a business. First, he is inappropriate saying political and racist comments. Racist comments pertaining to certain Clients with ITIN numbers. He was talking to a man one day who stopped him saying "My fiancé is Hispanic." He violently yelled at a female customer for a question he phrased wrong. On top of being late to her appointment & excusing himself to "pee".

** (also known as ** and **) took $250.00 from me as payment for doing my 2012 taxes. He worked out of the Fulton, MO office. He personally mailed my taxes but "forgot" my w-2 and other receipts at his office. I have only spoken to him one time since then, that was October 2013. According to the IRS, they never received my 2012 tax information. Liberty Tax has done nothing to help me out of this mess. ** has all of my most personal identification. He has the potential to ruin me and Liberty Tax is doing nothing to stand by me. Liberty Tax has nothing recorded in their computers, but they do have him as an employee. ** works for Mizzou. He is a thief! If you know of him and have a story please call me at **.

I am pissed that my sister and my niece was ripped off. Liberty Tax charged my sister $850 and my niece $350 to do their taxes. They never knew of the fee until they went in to pick up their checks. When they inquired, the tax consultant told them that they should have known because they signed for it. My family explained to the tax preparer that she had never verbally informed them of any extra fees. And the forms reflecting the fees was given to them when they came in to pick up their refunds. We never did taxes with them before and had no idea that $850 and $350 would be the charge for ERC (Electronic Refund Check). Is there anyway we can complain to get the fees refunded to? In addition, the tax preparer failed to give them all the forms that were filed.

My 22nd old son who is unemployed, homeless, and made a whole 6300.00 last year, unfortunately walked into a Liberty Tax Center. He was to receive $300.00 back from taxes, but Liberty Tax charged him $239.95 for his taxes and he now is receiving a whole $80.00. All he had done was a short form. Personally I feel this was a big rip. You would think that a tax service would take this into consideration and charge according to your income and not rip people off. Buyer beware… I will inform all friends and family NOT TO USE THIS RIP OFF service. Even after completing to the manager he would not help out my son, no matter what. Even with the clause 100% guarantee for any reason. Why guarantee when you don't. Very dissatisfied with this company.

The same thing happened to me last year. I went to liberty tax for the $50. I was told to come back for the $50. They told me that my paper work would be ready in a couple of days & someone would call me, they never did so I went in. They gave me also only 2 papers not the full e-file tax papers. I was quoted a price of $75. They deducted $375 from my refund. They never gave me the paper work that I signed especially from that box that they have you sign.

Last year I used Liberty Tax in Centennial Colorado. First of all they misled me on the final cost. It was over $250. They made mistakes and I had to return 3 times for final preparation. Now I received a call from a complete stranger who upon opening last year's taxes realized parts of mine, including my phone number, address, social security number, wages, etc. were stapled randomly interspersed in hers! I have called several times and am told (for two weeks) their investigating it. This kind woman mailed me all the info she had received - I am appalled at the breach of privacy. I will never use them again. Disgusted!

As a first time filer, I only made just about $6,000 as I began my new job mid-year and only worked part-time. Liberty Tax was never upfront with me about their charges and "beat around the bush" about their standard fee. Being new to tax filing, I trusted the girl. In the end they took $50 out of my little tax return and I didn't even know it until I started asking around that I was totally ripped off. The girl knew I was clueless to the process and took advantage of me.

Just to let everyone know, DO NOT HAVE YOUR TAXES DONE AT LIBERTY!!!! They charged my mom and dad $300 to have their taxes done for filing joint, but charged me OVER $500 for just me. They did not tell me that they were keeping my state refund when I called them on Tuesday. So please take a piece of advice from me, DO NOT HAVE YOUR TAXES DONE BY LIBERTY. They also charged me to have my money directly deposited into my account. So again DO NOT HAVE YOUR TAXES DONE BY LIBERTY TAX SERVICE!!!!!

My husband and I went to Liberty Tax to have our taxes filed this year. Our tax preparer was preoccupied to say the least! Complaining that he had other appointments and a conference call he had to deal with. We asked if we could have the other gentleman who was in the office at the time and had no customers with him prepare our taxes seeing this man had appointments and a conference call (By the way we had also made an appointment). He told us he would take care of our taxes and continued to act bothered. After our taxes were prepared, he attempted to charge us over $700.00! Needless to say at that time we left!

It's ridiculous. My tax refund is 1,752, only get back 1,068 so charge 694.00. My question, is it legal steal the people money this way?

I went to Liberty for the $50, for which I had to come back, as they didn't have it then. I'd previously had an emerald card, which I liked, aside for the customer service. I know I should've read the fine print, but that doesn't make it right to charge me a dollar every single time I use the card as credit OR debit. They just call the charge another name. I emailed them, but I guess they didn't like what I said, since they didn't respond. I intend to go back to the other company next year.

So I did my taxes with Tax Liberty (which was a huge mistake). I mainly did them there for the $50 promotion. So the lady that did my taxes showed me the price I got and I was fine. I then came in for my check weeks later and got my 2 papers, minding you no papers of my whole e-file. Well, I saw the amount I was suppose to receive and I was shorted $829. So I spoke with another tax preparer and she told me that Tax Liberty charged me $829 to prepare my taxes!! That is ridiculous! She also informed me that they are told not to tell the amount they are charging to prepare people's taxes UNLESS the customer asks! Horrible! DO NOT GO THERE!!

(First I want to say that I spoke to the store owner who called me back within mins of my call complaint into the Corporate Headquarters and was very nice and professional so I do believe this not to be a total company flaw just a problem manager. Well to start my girlfriend is the customer and my daughter and I were tagging along with a close friend that had recommended the services. Now the young lady that prepared her tax return was very nice and polite. All was well until, what I guess was a customer that did not want their services, decided to walk out and the so called manager (WITHIN 15 feet of my 11 year old daughter) thought it would be a great idea to say, "What the ** was that?" I did not bring it up for the fact I am not the kind of person to complain about things.

I filed my taxes today 2/20/2014 and was told by prerarer that that $50.00 is no longer in effect?? ? - Truly false advertisement!!!!

I will never go to Liberty Taxes ever ever again. I was told I was going to get a certain amount from federal and a certain amount from state and when we went to pick up the check, they took extra money out of my federal because they said that the federal amount didn't include the state. I still didn't receive my state yet. Never will I go back or ever refer a friend to them and all the comments I read is all bad new or not happy customers. I feel like reporting them to the IRS for what they are trying to do.

I usually do my taxes myself, but since I'm not working right now I decided to have them done at Liberty because they had a couple promotions going on ($25 bucks for each friend you refer - I referred 3. Then $50 "Cash in a Flash!!!!" when you do your return there). So I went, filed my taxes (on January 30th, mind you), and showed her the coupons from my 3 friends that I referred. She says okay, cool, let me put it in the computer. I also mention that I'm interested in the $50 cash in a flash!!!!! And show her my letter they mailed me saying I'm eligible. She says "Grrr-eat!". Once again, not working, so I elect to have the preparation fees taken out of my total refund. Sounds legit, right? Now, I forgot to bring my banking info with me (routing #, acct. #), so I tell her I'll bring it in tomorrow, and to hold the file until I can bring it in.

I had my taxes done at Liberty Tax and they got me 500.00+ from state only. I disabled, paid monthly. I first asked how much they charged, she said... "Let's figure and find out..." Taxes done, no price yet. They had a cash in pocket special going on, 50.00 after taxes paid for. I asked how much for tax... she said nothing because I get social security and they get something from them. I said ok, then I asked about the 50.00 cash, she gave me a voucher for 20.00 to take to the check-cashing store across the street. I told her... I thought the amount was 50.00, she said because I have SS, the amount is 20.00. I needed the money, what can I say? Later when I called about the status of my refund, customer service said I would get 500.00+. I said, "What? Prep said I would get 300.00+." (This is what I should have said at the beginning, sorry.)

I went to file my taxes with Liberty Tax on Jan 30, 2014 for the first time. The lady that prepared my taxes already was acting like she didn't know what she was doing and then was charged $502 to prepare my taxes. I usually use Turbo Tax but didn't want to. This bad decision I was told just for filing my taxes with Liberty they will GIVE me $50.00. That was a lie. When I got my taxes Liberty charged $552 and that's not on my paperwork. Its $502 and that was already too much. Then you take an extra $50.00. I'm reporting this to the IRS and I will NEVER file my taxes with Liberty Tax Service and I won't refer anyone. I will have my taxes reviewed by someone else also. Liberty won't be in business long. One thing you don't play with is people money. You mislead me and gave false information.

I filled my 2013 tax return with Liberty Tax. This year would be my 3rd year trusting them to prepare my taxes. I filled on the 31st of January and was told I would receive my return in 21 days or less. I know that is a standard time frame that they must give you so it gives the IRS time to go review your paper work. Although, I was given a ballpark of about 21 days I decided to track my refund via "IRS where's my refund" website. They informed me my refund would be deposited into my account on 2/10/14. I patiently waited all day to receive the notification from my bank that my refund was deposited. Heard nothing all day.

I referred a friend to Liberty Tax Service and gave my friend the Refer a Friend paper that they provided me with. My friend went and had them prepare his taxes. He received his taxes back and they were supposed to contact me when his taxes were approved and received by him so I could come into the office and claim my $50 Refer a Friend bonus. They did not contact me. I had to call them and ask them about it. Today I drove to their office just to get told that I only receive a $31 out of the $50 Refer a Friend bonus. The lady said that the other $19 was taken out of the bonus due to the fees he not me inquired filing his taxes... Does this seem or sound right to anyone??? It clearly states that if you refer a friend you will receive $50. It does not state that if you refer a friend that you will help pay for their tax preparation and receive whatever Liberty Tax Service decides to give you!! Has anyone else had this problem??