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Liberty Tax Service

Liberty Tax Service

 3.5/5 (219 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Liberty Tax Service

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Liberty Tax Service is a tax preparation and filing company with more than 3,000 offices across the U.S. and Canada. Liberty Tax Service helps consumers file and prepare their taxes and promises maximum refunds.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Get up to $50 for filing
  • Maximum refund promise
  • Available in all 50 states and Canada

Cons

  • Independently operated franchises

Bottom Line

Liberty Tax Service is a tax prep and filing franchise that offers tax services online and in stores across North America. The company works to give consumers accurate information so they can receive maximum refunds.

Top Liberty Tax Service Reviews

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Rated with 5 stars
Verified

My wife and I are in our mid-eighties and were recently married. We filed a very complicated tax return at the Peoria, AZ office. Randi the tax preparer was very patient working w...

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Rated with 5 stars
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I had the best experience at Liberty Tax in Tyler, Tx at the Beckham location. I highly recommend going here. I went to a different location first and actually left there due to t...

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What is Liberty Tax Service?

Liberty Tax Service performs a range of tax-related services in stores and online, including:

  • Personal tax preparation and filing
  • Business tax preparation and filing
  • Online preparation and filing assistance

If you’re interested in working with Liberty Tax, visit its website to begin filing online or find a franchise location near you. Filing your taxes online with Liberty Tax takes as few as 15 minutes and gives you access to the company's 360-degree customer support and 100% accuracy guarantee. If there’s a mistake on your returns or you don’t get the maximum available refund, Liberty Tax refunds its preparation fees and reimburses you for any penalty costs.

If you’ve already had your taxes done by another tax service company but are concerned about accuracy, take advantage of Liberty Tax Service’s free double-check. Its tax specialists can look over your taxes for free to make sure there aren’t any errors.

How much does Liberty Tax charge?

Liberty Tax Service has three levels of online tax filing and preparation:

  • Basic ($44.95 plus $39.95 per state return): This plan is a good choice for single filers or married couples with no dependents.
  • Deluxe ($64.95 plus $34.95 per state return): This plan is ideal for people with dependents or investments.
  • Premium ($89.95 plus $34.95 per state return): This plan is best for those who are self-employed or earn less common forms of income.

Visit your local Liberty Tax Service branch for more information on in-store filing and preparation costs. Depending on where you live and your tax situation, Liberty Tax may have special offers available.

Liberty Tax Service FAQ

Is Liberty Tax available near me?
Liberty Tax Services is available in all 50 states and has more than 3,000 locations in the U.S. and Canada.
How much does it cost to get your taxes done at Liberty Tax?
Liberty Tax offers three plan levels at different costs. The Basic plan is $44.95, the Deluxe plan is $64.95 and the Premium plan is $89.95. The company charges additional fees to file state tax returns.
Does Liberty Tax do tax loans?
Yes, Liberty Tax offers Easy Advance loans that function like a tax loan and cash advance. You can apply for the company's Easy Advance loan in four simple steps on its website:
  1. Choose your filing status.
  2. Add your personal information.
  3. Add your estimated tax return.
  4. Verify your information.
If approved, you could be eligible for a loan ranging from $500 to $6,250.
What bank does Liberty Tax Service use?
Liberty Tax Service uses Netspend, a registered agent of Republic Bank & Trust Company, to issue funds.

Is Liberty Tax good?

Liberty Tax Service is available in every state and makes online tax filing simple. The company's free double-check service is popular with many customers who want to ensure they receive the maximum refund for which they're eligible. Make sure you review its plans to see which one best fits your tax filing needs and visit its website to confirm that its services are right for you.

Liberty Tax Service Reviews

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How do I know I can trust these reviews about Liberty Tax Service?
How do I know I can trust these reviews about Liberty Tax Service?
  • 3,468,354 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: Aug. 31, 2021

Tamara at the 23rd St office did a fabulous job in helping me resolve my issue with the IRS with my taxes. She showed a lot of patience, and helpfulness. I give her a two thumbs ups for a job well done. In the past at other tax offices when A problem arise they would blow me off and make me wait or just set me to the side when they felt like taking care of my problem, but Tamara didn't. She gave it a 100 percent to resolve it and with a smile on her face the whole time. She deserves a raise. Clara **

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Rated with 5 stars
Verified Reviewer
Original review: April 10, 2021

This was our first year with Liberty Tax, in Arnold. We had the pleasure to have Gina M file our taxes. She explained every step along the way in simple English for us non taxers, and is extremely knowledgeable. She got us the best deal, and kept us laughing. Will definitely want her doing our taxes from now on! She is professional, courteous and just cares about us and getting our taxes done right! Highly recommend anyone to have Gina to everyone.

2 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 5, 2021

    They were polite and patient. Informed me on my taxes step by step. I always try to give good references when I get good service. This is my second year filing there and I will continue to give my service. Great customer service.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 19, 2021

    They did good job on tax return for me and we're very pleased with what they did. Would say everything was okay and would go back again for the service provided. It was fine and she knew what she was doing.

    3 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer
    Original review: Feb. 2, 2021

    I was very pleased with the help and patience of my Agent Ms Cuba ** in the E Stone dr office 37660. She was very professional and educational. Took her time and was very thorough. Will definitely use Liberty Tax again.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 31, 2021

    They charged me 972.00 to prepare my taxes!! I had w2 from a job... unemployment and 1 child dependent. They weren't even going to tell me how much I was being charged either. Only reason I found out was because I got up, stood behind tax guy and looked at his computer. He said the fees would be lowered but they weren't.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 16, 2021

    My husband and I had an appointment with Liberty Tax today at 3:00pm and there was one women there and it was pretty dead. She said she didn't have anyone scheduled for 3:00pm and said we were scheduled for earlier in the day. She asked us what we needed done so we explained that this was our first year filing jointly and we had also started a business in 2020. She was quiet then said she was going to busy but she could take a look at them and said to come back at 4:30pm and they would be done. She said to leave all our tax documents and she would call us if she had any questions.

    When we went back at 4:30pm she said she was working on filling out all our information and asked us to sign some paperwork verifying the payment to liberty tax. We waited for her to go over the information she entered and said it was already done and printed out an signature authorization and a refund transfer disclosure. I really didn't like how she didn't go over anything with us and wanted to talk to someone else but she was the only one in the store. I don't think she filed our taxes correctly and have no idea what she even entered in the computer. The paper she printed has $0 for business income and loss.

    I'm very upset on how she didn't go over anything with us and then says it's all done and hurried us out the store. The receipt that was in the paperwork she gave us back says liberty tax charged $734.38 amount paid to tax preparer. This is ridiculous and a scam, very unprofessional and she likely put who knows what on our tax return. This is my first year I'm filing business taxes and I'm likely going to have a bunch of issues with the IRS. Liberty tax is a scam.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 4, 2021

    I was told it was quoted at 49.00 39.00 but charged me 273.00 for a simple single guy with just unemployment taxes. They took almost all the money. Out of 3200.00 I got 600.00. No paperwork or receipt. I’m never going back again. They said come back in two days to get a copy. The worst place ever. Simple tax return and charged way too much.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 24, 2021

    Checked several websites for prices and called a number from website. Cost are supposed to be in 3 levels between just under $40 with highest level (platinum-says "covers everything") just under $90 for Federal return and state return was listed just under $40. The preparer was nice and completed both my federal and state taxes in 30 minutes BUT I was charged $289. When I asked why so high it was because of the number of incomes I had....two different jobs (1 in Ohio and 1 in WV), two very small amount of royalties I received, two gambling winnings, and pension. I know that is several items but the website stated $89 covers EVERYTHING in federal return and state returns cost $39 regardless...I will go back to Turbotax next year even though I am charged each year at a much lower cost....

    3 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 29, 2021

    With a 30% off coupon in hand, my wife and I wen t to our local "Liberty Tax Service." It was in the same office as "liberty Loans" and "PAYDAY LOANS." The process took over two hours and still we had to return the next day to finalize. It cost us more than H&R Block even with the "so called" coupon and the overall experience was grueling. We are programed to stay away from these type of places so just being there for so long with little confidence was a huge mistake. Our advice would be to use "any" other Tax Service.

    11 people found this review helpful
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    Liberty Tax Service Company Information

    Company Name:
    Liberty Tax Service
    Website:
    www.libertytax.com