Liberty Tax Service Reviews

I was very happy with the service of Liberty Taxes, very fast and accurate. I was very pleased with my refund. The people that work here are very friendly and they know their job very well. I will recommend my friends and family to Liberty taxes.

Taylor/Flat Rock locations are wonderful. So kind, so thorough, never rushed. Wonderful people that know their business, and make customer feel seen. We always go to one of these locations because our guy works out of both places, and he’s a wonderful person.

Liberty Tax Service on Ford Rd in garden city michigan owned by Susan. The staff is a 10 star. They make the complicated uncomplicated. My tax professional was Jessica **. Jessica ** went above and beyond. Jessica ** hit a grand slam out of the park on being my tax professional.

J is very dishonest. Charged me over phone one price. In person changed price and didn't want to help me pay my taxes electronically so paid him the price. Don't let his smile fool you and make sure ask price. Never again will I use this place.

Liberty did my taxes last year and I received refunds promptly. This year, they omitted one bank number on my e-filing which held up my refund. When informed about their snafu, they apologized and did Nothing to correct the matter. Nearly a month later, and the problem (their mistake) has not been resolved. For this they charged me $332. I have NO confidence that they would protect me in case of an IRS dispute.

On March 12, 2026, I met with Elizabeth H and paid the full amount due to file my tax returns with Liberty Tax. Last year, the service was great. This time, I have had a very difficult time getting Elizabeth to speak with me on the phone. She did not return my 4/8 call after I left a voicemail. Today, 4/13/26, I have called her four times. She told me she was placing me on hold so that she can review my file and answer the question I had for her. Instead, she hung up on me 3 different times (I kept calling back). Finally, her co-worker placed my call on hold.

I'm 45 years old. Done my taxes from a lot of different companies like Liberty tax.. I just got the most rude manger that I think messed up my taxes.. I asked for a manager and she said she is and then I asked for a corporate phone number to call she gives me the wrong number completely.. This is the worst experience I've ever had doing my taxes.. The office is 3885 Wadsworth Blvd Wheat Ridge Colorado. Phone number 423-1126.. Please help.. I can't anybody to help me with this problem.. Thank you. Need help..

Ana in Lexington discussed more and taught me more in one visit than H&R Block did in 30 yrs! Can’t thank her enough for being so thorough and so kind to me. I’ll 100% be a customer going forward. Thanks so much Ana and Liberty Tax!

I’ve been going to the Liberty Tax location on 63rd and Ashland for some years now and I just wanna say Felicia you’re the best and I wish you well girl, you rock, always pleasant, friendly, easy to talk to about anything

This company is horrible to deal with and their CPA's are completely inexperienced and unskilled with the tax laws. They will also extremely overcharge you for their terrible services. They did an inheritance tax form and a property tax rebate form for me, and completely screwed it all up and did not want to rectify the problem! Stay away!