Liberty Tax Service Reviews

Liberty Tax did my taxes in March, 2025 and said I owe $10,000 , my wife found a mistake and brought it back to liberty and they missed tax that I paid in, so now they owe me $5,000…so filed a addendum form, I called the IRS and they have received it but could take 6 to 8 months before they can get to look at it, so don’t make any mistakes. It could be a year before you get your refund……👎

J is very dishonest. Charged me over phone one price. In person changed price and didn't want to help me pay my taxes electronically so paid him the price. Don't let his smile fool you and make sure ask price. Never again will I use this place.

Liberty did my taxes last year and I received refunds promptly. This year, they omitted one bank number on my e-filing which held up my refund. When informed about their snafu, they apologized and did Nothing to correct the matter. Nearly a month later, and the problem (their mistake) has not been resolved. For this they charged me $332. I have NO confidence that they would protect me in case of an IRS dispute.

On March 12, 2026, I met with Elizabeth H and paid the full amount due to file my tax returns with Liberty Tax. Last year, the service was great. This time, I have had a very difficult time getting Elizabeth to speak with me on the phone. She did not return my 4/8 call after I left a voicemail. Today, 4/13/26, I have called her four times. She told me she was placing me on hold so that she can review my file and answer the question I had for her. Instead, she hung up on me 3 different times (I kept calling back). Finally, her co-worker placed my call on hold.

I was very happy with the service of Liberty Taxes, very fast and accurate. I was very pleased with my refund. The people that work here are very friendly and they know their job very well. I will recommend my friends and family to Liberty taxes.

Taylor/Flat Rock locations are wonderful. So kind, so thorough, never rushed. Wonderful people that know their business, and make customer feel seen. We always go to one of these locations because our guy works out of both places, and he’s a wonderful person.

Liberty Tax Service on Ford Rd in garden city michigan owned by Susan. The staff is a 10 star. They make the complicated uncomplicated. My tax professional was Jessica **. Jessica ** went above and beyond. Jessica ** hit a grand slam out of the park on being my tax professional.

I'm 45 years old. Done my taxes from a lot of different companies like Liberty tax.. I just got the most rude manger that I think messed up my taxes.. I asked for a manager and she said she is and then I asked for a corporate phone number to call she gives me the wrong number completely.. This is the worst experience I've ever had doing my taxes.. The office is 3885 Wadsworth Blvd Wheat Ridge Colorado. Phone number 423-1126.. Please help.. I can't anybody to help me with this problem.. Thank you. Need help..

Ana in Lexington discussed more and taught me more in one visit than H&R Block did in 30 yrs! Can’t thank her enough for being so thorough and so kind to me. I’ll 100% be a customer going forward. Thanks so much Ana and Liberty Tax!

I’ve been going to the Liberty Tax location on 63rd and Ashland for some years now and I just wanna say Felicia you’re the best and I wish you well girl, you rock, always pleasant, friendly, easy to talk to about anything

This company is horrible to deal with and their CPA's are completely inexperienced and unskilled with the tax laws. They will also extremely overcharge you for their terrible services. They did an inheritance tax form and a property tax rebate form for me, and completely screwed it all up and did not want to rectify the problem! Stay away!

Roxanne the manager at the Del City Oklahoma location is extremely rude and very unprofessional! Highly recommended not using this location or interacting with her. I went in and right away she was just rude for no reason at all. Kept repeating herself and asked why I was there. Once I told her I was there for my taxes she kept repeating herself 3 different times. I told her she didn’t have to keep repeating the same thing over and over again I understood her the first time. Then once I was told the holiday refund was on the 8th of December she proceed To tell me that multiple times in a row. I’m not sure what her issue is with the public but she should definitely not be working with them.

I've gotten my taxes prepared a number of times by H&R Block and Jackson Hewitt. While both of those companies are pricy, at least they're competent and ethical. A few years back, in an effort to save money, I gave Liberty Tax a shot in Columbus, Ohio at the East Broad Street location. My ex-wife and I both submitted all of our documents and information to Roxanna, and when Roxanna completed our taxes, she told us we'd be getting a Federal refund.

Liberty Tax in Market Mall Saskatoon had around 15 people squeezed into a 400 square foot space with no privacy, no cubicles, no closed door office space, and people shouting out SIN, DOB and other personal information!! And no rooms to discuss information in with doors only a wide open space!! Very unprofessional and very unethical!! Also some staff were rude and impolite.

Used the branch in Gridley, California. Was pleased with the service and product until my payment was rejected by the IRS. Turns out the account number was input incorrectly. I noticed the payment hadn't been taken out of my account and was concerned. I called and called and explained I needed some guidance. Should I make the payment directly to the IRS or is that something I should do through them. No response called 4 times with no return calls. Will not be using them ever again! I wasn't rude. I wasn't aggressive. Just asked them to call me back and give me some direction. That's the way to not get a customer to return.

Bad service. Took tax forms in a week and a half before tax deadline. Called several times and stopped in to check on progress. April 15 I was told they would be done by end of day. Went in at 5:30 not done. They were in the file cabinet and had not been looked at. Never go there again. Went to H&R Block instead.

I tried to use Liberty taxes this year. Their program crashed during preparing my return. I was told they would complete it and give me a call. The next day late afternoon I still hadn’t heard from them. I called and said they were about finished and I could come back in. I waited in reception area and when I was taken in to my shock I owed $400. The only price given in advance was $50 electronic filing cost. I didn’t have the $400 on top of what I owed the IRS so I paid $150 for the inconvenience. I ended up doing my own taxes online for $200. I understand people should be paid but $400 is not a reasonable amount especially when I wasn’t warned what the service would cost! I’m down $150 for absolutely nothing but inconvenience and frustration. This company is not recommended!!!

I once again had my taxes done at Liberty Tax on King St E in Hamilton ON. The whole staff was polite and helpful, and the visit was quick. They do an accurate job, and I have never had any complaints.

The office at Murry, UT is just the best! Norm did our taxes and is not only professional but fast and accurate. He was kind enough to answer all our questions! Highly recommend him to anyone needing tax services. Just the BEST-Period! Steve & Margaret

My husband and I have been with Liberty Tax for over 10 years. Our branch is under new management this year (Morrison St Niagara Falls). We are beyond disappointed with the cost of service this year. Which is over double what we paid last year for the exact same service note we file one T4 and property tax only. We always pay around $130.00 this year was charged $240.69 each. To process both returns we paid $529.67. It took 3 days to be able to meet with the Manager to be able to get answers for the huge increase. Waste of time given nothing but excuses, cost of programming from Corporate has gone up that they now offer more services (that I don't want or need). Have never heard of costs going up 60% in a year.

I will never use Liberty ever again in Cabot Arkansas. I had two w-2s and 1 dependent adult but I didn't even get earned income for him so why they went ahead and keep it that not sure but they charged me 500 and I am not sure why. The lady didn't read nothing to me. She just had me sign my name every where it needed to be signed then she went back and signed and gave me my tax papers and I called the next day and talk to the manager. She said she would look into it then she would call me back. I never heard back from her and I tried to call serval times since then and couldn't get any one. I called corporate but I'm not sure if they did anything but when my taxes were deposited I only got 390 and my return was 895. Not happy at all. So all my work all year went to Liberty Tax. Never again.

Went to Liberty Tax in Jacksonville, FL. Had a great experience. Bobbi was very professional and thorough. She double checked everything to make sure everything was correct. Highly recommend Liberty Tax. Will return next year.

Paid Liberty to file my taxes in 2021. I was contacted by my state 3 years later. Taxes were never filed, now penalties and interest. Spoke with Corporate office and provided proof was told that me and the state were lying.

I Love them, the staff at the Kentwood Location on Eastern is always friendly, courteous, and there when I need them. I will go nowhere else if I need a loan. Even if I'm on Vacation and need to be delayed until Monday they work it out for me. I hope the continue to flourish and get as many customers as possible.

Initial visit was ok, but after not getting any response from the IRS I returned the next day, it was explained to me that they were busy and had an extensive backlog for clients to even be entered in the system. Asked how long it might take and was told one to two business days. So the IRS hasn't accepted my taxes because they're still in the office of Liberty Tax, SMH. First time filing with them... Thanks for a bad first experience liberty tax!

I have always went to Liberty Tax because they were honest until I went to Woodstock VA. The manager said I have less return than last year I said ok, then I asked her how much were her fee and she said 185 for everything, so I said ok are you sure? Because I thought about doing it online for free, but I went with it. Went to do my taxes and I asked her again is 185 all that it is, she said yes, never got a statement, saying how much it was then found out she charged me another 65. What a crock of crap. I've never been so disappointed. ☹️ I will never go back to liberty again.

The accountant who did my 2023 tax messed up my tax. He submitted an incorrect social security number and calculated the payment incorrectly. Instead of submitting a $1943.00, he submitted a $1997, and I've overpaid $54. I've called the preparer and told him that he miscalculated, and if he could submit an amendment. He said he couldn't, and that he'll do it on my next tax preparation for 2024. I am not going to this Liberty Tax, located in Newark, CA Liberty TAX Office 15080. I've emailed him and he's not replying and also the customer service of Liberty TAX. I'll also submit a complaint to the BBB.

The office in Flat Rock, MI is an absolute joke. I have tried before to get my information emailed to me and the only guy that runs the office is driving around in his car, never sends me the info and tells me to call him back at a certain time. I asked what the number to the office is and he gave me the same exact number that I just called, which I guess is his mobile number. My information should have been emailed to me the first time I had my taxes done. I guess I just have to call the IRS to get my info. Do NOT go to this office.

My 2023 Refund was delayed for the first time in Florida despite having 2 previous preparers check it. I filed in February with swiftest options Direct Deposit and Electronically but was still delayed until May. So, I went to Liberty and I was hurting financially since not getting my Refund as usual on time. I paid Liberty $100 or more to help in this dilemma but they weren't very knowledgeable on Disability benefits since Florida weasels out on those things. The Liberty rep got confused on the distinction between State and Federal and on this Tax exemption of 03 vs 01 with an IRA. I wasn't very satisfied because not only was this unprecedented delay but Liberty made it worse and more delayed and my financial situation was worsened since I paid them what little I had left for money. And they didn't understand State vs Federal in this scenario. I would not utilize Liberty Tax again.

I gave one star cause I couldn't pick ZERO or NEGATIVE STARTS!! It took us a little over 6 months to receive our refund. When we did get it Liberty Tax, Noland rd., Independence, MO charged us over 35%! So on a $1800 refund they gained over $650! When we called to confront them the lady was rude and argued with us that she gave us a copy of the contract. When we asked her where it was and stated she didn't give us a copy of the filing or our W2s back she then said, "We are preparing to send you your copy now." Verifying they never gave us one. They took ¼ of our Federal and all of both STATES. Then a hidden fee to file electronically and have it taken from our taxes was another fee, the ANOTHER FEE for filing "injured spouse" form.