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Liberty Tax Service

Liberty Tax Service
Overall Satisfaction Rating 3.53/5
  • 5 stars
    45
  • 4 stars
    83
  • 3 stars
    46
  • 2 stars
    29
  • 1 stars
    20
Based on 223 ratings submitted in the last year

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Liberty Tax Service is a tax preparation and filing company with more than 3,000 offices across the U.S. and Canada. Liberty Tax Service helps consumers file and prepare their taxes and promises maximum refunds.

BOTTOM LINE

Liberty Tax Service is a tax prep and filing franchise that offers tax services online and in stores across North America. The company works to give consumers accurate information so they can receive maximum refunds.

PROS

  • Get up to $50 for filing
  • Maximum refund promise
  • Available in all 50 states and Canada

CONS

  • Independently operated franchises

Top Liberty Tax Service Reviews We Found

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Rated with 5 stars
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Verified Reviewer Verified Buyer

My wife and I are in our mid-eighties and were recently married. We filed a very complicated tax return at the Peoria, AZ office. Randi the tax preparer was very patient working with us on our first joint federal return and two state returns. The Liberty software was up to the challenge.

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Rated with 5 stars
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Verified Reviewer

I had the best experience at Liberty Tax in Tyler, Tx at the Beckham location. I highly recommend going here. I went to a different location first and actually left there due to the sluggishness of the preparers.

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What is Liberty Tax Service?

Liberty Tax Service performs a range of tax-related services in stores and online, including:

  • Personal tax preparation and filing
  • Business tax preparation and filing
  • Online preparation and filing assistance

If you’re interested in working with Liberty Tax, visit its website to begin filing online or find a franchise location near you. Filing your taxes online with Liberty Tax takes as few as 15 minutes and gives you access to the company's 360-degree customer support and 100% accuracy guarantee. If there’s a mistake on your returns or you don’t get the maximum available refund, Liberty Tax refunds its preparation fees and reimburses you for any penalty costs.

If you’ve already had your taxes done by another tax service company but are concerned about accuracy, take advantage of Liberty Tax Service’s free double-check. Its tax specialists can look over your taxes for free to make sure there aren’t any errors.

How much does Liberty Tax charge?

Liberty Tax Service has three levels of online tax filing and preparation:

  • Basic ($44.95 plus $39.95 per state return): This plan is a good choice for single filers or married couples with no dependents.
  • Deluxe ($64.95 plus $34.95 per state return): This plan is ideal for people with dependents or investments.
  • Premium ($89.95 plus $34.95 per state return): This plan is best for those who are self-employed or earn less common forms of income.

Visit your local Liberty Tax Service branch for more information on in-store filing and preparation costs. Depending on where you live and your tax situation, Liberty Tax may have special offers available.

Liberty Tax Service FAQ

Is Liberty Tax available near me?
Liberty Tax Services is available in all 50 states and has more than 3,000 locations in the U.S. and Canada.
How much does it cost to get your taxes done at Liberty Tax?
Liberty Tax offers three plan levels at different costs. The Basic plan is $44.95, the Deluxe plan is $64.95 and the Premium plan is $89.95. The company charges additional fees to file state tax returns.
Does Liberty Tax do tax loans?
Yes, Liberty Tax offers Easy Advance loans that function like a tax loan and cash advance. You can apply for the company's Easy Advance loan in four simple steps on its website:
  1. Choose your filing status.
  2. Add your personal information.
  3. Add your estimated tax return.
  4. Verify your information.
If approved, you could be eligible for a loan ranging from $500 to $6,250.
What bank does Liberty Tax Service use?
Liberty Tax Service uses Netspend, a registered agent of Republic Bank & Trust Company, to issue funds.

Is Liberty Tax good?

Liberty Tax Service is available in every state and makes online tax filing simple. The company's free double-check service is popular with many customers who want to ensure they receive the maximum refund for which they're eligible. Make sure you review its plans to see which one best fits your tax filing needs and visit its website to confirm that its services are right for you.

Liberty Tax Service Reviews

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How do I know I can trust these reviews about Liberty Tax Service?
How do I know I can trust these reviews about Liberty Tax Service?
  • 3,050,647 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer
Original review: March 5, 2021

They were polite and patient. Informed me on my taxes step by step. I always try to give good references when I get good service. This is my second year filing there and I will continue to give my service. Great customer service.

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Rated with 5 stars
Verified Reviewer
Original review: Feb. 19, 2021

They did good job on tax return for me and we're very pleased with what they did. Would say everything was okay and would go back again for the service provided. It was fine and she knew what she was doing.

2 people found this review helpful

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    Rated with 5 stars
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    Verified Reviewer
    Original review: Feb. 2, 2021

    I was very pleased with the help and patience of my Agent Ms Cuba ** in the E Stone dr office 37660. She was very professional and educational. Took her time and was very thorough. Will definitely use Liberty Tax again.

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    Rated with 1 star
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    Verified Reviewer
    Original review: March 29, 2021

    With a 30% off coupon in hand, my wife and I wen t to our local "Liberty Tax Service." It was in the same office as "liberty Loans" and "PAYDAY LOANS." The process took over two hours and still we had to return the next day to finalize. It cost us more than H&R Block even with the "so called" coupon and the overall experience was grueling. We are programed to stay away from these type of places so just being there for so long with little confidence was a huge mistake. Our advice would be to use "any" other Tax Service.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 28, 2021

    Taxes have been messed up. No fault of my own but the preparer mistake and never resolved my issues since 2015. The company every year has another excuse of why it's. Not correct, and nothing is explain or fixed.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 26, 2021

    I used Liberty when I filed my 2020 taxes and had to file a recovery rebate for my 2nd stimulus check. I filed early and still have not gotten anything but the runaround. Due to COVID-19 and working full-time, it's next to impossible to get the IRS on the line. I do not recommend Liberty Tax Services and will NEVER use them again. Two tax preparers there KEPT asking if I had ANYONE I could claim as dependents so I can get more money, I replied not legally. I was told I'd get $684! WHAT??? The stimulus and my return was only $84?! I was charged $349! The tax preparer obviously didn't know what she was doing because the next day she texted me a revised version of my tax preparation and needed e-signatures.

    When asking about the missing stimulus check, how it would be delivered and the reason an update was needed, she was short and was unable to provide me with satisfactory answers to any of my questions. I saw a bank account number that was not mine and I let her know, asked why but she seemed more lost than I was. I already knew I'd never go back to them again. I finally got a letter from the IRS that still doesn't make any sense other than the calculations were incorrect. Where is all the withheld taxes that I was supposed to get? Liberty is no good at all!

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    Rated with 1 star
    Verified Reviewer
    Original review: March 25, 2021

    Hard to believe that Tax preparation is their one and only job. The person who worked on ours didn't seem to know what she was doing. It cost us over $400 to have a simple joint return prepared and another $75 to file it electronically. Way too much for 2 people with a total income of $40,000. They made a mistake and never called to tell us. I found out about it because I realized they never gave us back our W2's, etc. When I called to find out where they were, I was informed that they made a mistake on our return and had to come back in. We are now getting less back and they never bothered to call us. Just plain inept service and way overpriced. We won't be returning.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 25, 2021

    I'm am unpleased with Liberty Tax Service in Starke FL. They lie and over charged me. They said, "You get 50$ for referred a friend right then" and when you file it's a whole different story. It's when they get their money when you get. 50$ I think when that person files there you should get it like they said in the beginning or stop faults appetizing and for simple return I had to ran together. Charge me over 400 dollars total fees. When I left that office was 598. Took over half of my money. I think penalty should be made. Liberty Tax Service Starke FL cause people work hard for their money to be swindled like that. Awful. It's hard enough now to survive with the pandemic the way it is so I would advise no one to to use Liberty Tax Service. Have a bless day.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 16, 2021

    I’ve been doing my taxes at the Bloomfield Ave office for years and never had any problems. This year I was told I was getting an amount and I received another amount. I was charged $501.00 preparation fee but since I didn’t received the amount promised on paper I called corporate to get the difference I overpaid. I was told that they couldn’t give me the difference. They had me calling on different occasions and they never resolved my problem. I tried speaking to a manager and was told he was on a meeting all day. The lady I spoke to directed my call to another ext when I asked her name. Very very rude. I had recommended so many people to this company before. Not again.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 25, 2021

    After three days of waiting for the the Liberty system to approve my social security number and being put off every time I called, I decided to go to a alternate tax office. When I went to pick up my paperwork I suggested the employee wear a mask for safety during the pandemic while working with the public and she exploded stating they were not required in our county and told me to "get the ** out" in front of a client and threatened to call the police. I will never use Liberty again and certainly will spread the word of both their inability to get my taxes done and the employee's total unprofessionalism and verbal abusiveness.

    7 people found this review helpful
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    Liberty Tax Service Company Information

    Company Name:
    Liberty Tax Service
    Website:
    www.libertytax.com