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Neglected to file 1 form on my taxes. Gave wrong information a month later about filing amended tax form to IRS. Neglected to fax amended form in a timely manner to IRS. Never available to speak on the phone and will not return phone calls.
I was in need of a tax preparer to complete my 2018 taxes and ended up walking into the Liberty Tax Service located at 14023 Jefferson Davis Highway in Woodbridge, VA. I was greeted by a very personable woman who turned out to be the Office Manager, **. The service I received was nothing short of amazing as ** educated me about the tax law, made recommendations and worked with me, going above and beyond to ensure that I received all applicable deductions as prescribed by the law. I was so appreciative of this because it not only gave me comfort that my taxes were being completed fully and correctly, but it also made me feel that I was a person and not just a number. If you are looking for a personable, knowledgeable, professional tax preparer, I 100% recommend ** and this particular Liberty Tax location as I am certain that you will receive the same professional service that I did! T.
My wife and I are in our mid-eighties and were recently married. We filed a very complicated tax return at the Peoria, AZ office. Randi the tax preparer was very patient working with us on our first joint federal return and two state returns. It was further complicated by the new IRS tax forms and guidelines. The Liberty software was up to the challenge. Randi was friendly even after the tax session by assisting us in our transportation to our retirement home.
I used to go to H&R Block but they took so much money from us. So we have been going to Liberty Tax for years now. The same gentleman does my taxes each year. I trust him with my money to do the right thing. And I have been getting more of a discount each and every year. I will be going there this and every year.
$267.00 for easy tax return, no deductions. $29.98 to e-file. A total of $296.98. Master card charged $331.91. I also have to pay IRS $1200. What a rip off. Liberty at 125 Laurel Drive, Dayton Tennessee. 423-775-4567.
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First I had a good feeling about Liberty Tax, but I was very disappointed later on. The payment was quite high when they claimed our income tax for 2017. Beginning of 2018, I asked Diane if it would make sense to have a HST number as I had opened a new food business. She said it's up to me, but it's more work and sometimes not worth it. When I told that later in the year to my friend who happen to be a bookkeeper, she could not believe that she said that. So just because of this Diane **, I lost about $3,500. This is just wrong and plain stupid. By now, I applied for the HST number and I have a new, much better accountant who charge the same. I can absolutely NOT recommend this company. Sabine.
Bad customer service, overcharged people. They need to be upfront with their ridiculous prices. Liberty you should be ashamed. I've tur 25 minutes ago. We ended up paying almost $500 to get our taxes done! All that had to be done was add a few life insurance policies. Pretty basic stuff. Key them all in and done. Took maybe 30 minutes! The girl who done them didn't really know what she was doing. I then called and ask about doing a amendment. Only adding 2 again simple ones added. They wanted to charge me $160! The bad part was the ladies working had no idea what to charge. Two days later they called to let me know. You would think what they charged me the amendment would be free. They should be ashamed of themselves taking advantage of people. They need to be upfront with their ridiculous prices. Liberty you should be ashamed. I've turned you in to Better Business Bureau ned you in to Better Business Bureau.
I’ve been using Liberty Tax Service 2 years. Even the last year Liberty Tax Service try to make it right by offering me this year's taxes with no fees. I was sure to ask the question when I was told this and my question was, “You mean I don't have any fees whatsoever?" "Know you're value customer," that's what was stated to me. This year's experience was quite different. First of all I was greeted. I was treated politely. My question was answered. I was ecstatic about the situation, and I'm very excited about not having any fees whatsoever. So we got the papers and everything prepared. The taxes was finished. I received $50 for using Liberty Tax Service. Granted that's the only thing that I've ever been told it was for when we first come in just for filing with Liberty Tax Service.
So as we were signing I took a look down and there were charges. The representative who was working with me said, “Oh that's just the paperwork. You won't be charged for it.” I said, “Oh okay.” We went on about our way. Still excited after all the tax forms were finished we were lucky enough to get an advance. Things was really going good and I was really excited. Everything have went so great. We were excited. We were happy we felt like we were service to the utmost until the day the deposit was there for the remainder at this time. I didn't pay it any mind but my wife being the woman that she is she sat down and read. She said that we were charged $691 dollars in fees. I said, “Okay not a problem.” I called Liberty Tax Service. Talk to the person that was in charge. I gave her specific details. She looked at me and she said, “Mr. ** okay I will handle it. I will call you at 9:30 the next morning.”
Monday I gave her the information. Tuesday there was no call. By 9:30 I began calling every 30 minutes at 11:30 a.m. to an hour until almost 7:30 p.m. Try to get at 8:15. At 8:15 the person that was in charge said to me if they want call me 'cause they had a meeting with their supervisor and she will give me a time at 9:30 in the morning. This is Wednesday morning I'm speaking about. Now believe me I was still excited. Hope the circumstance in this situation but at the same time I had to think about something. Tuesday she was supposed to call me at 9:30 am again. So instead of getting upset laid down to take a nap to keep from stressing. So when I woke up I was fine. I just got up and check my phone see if I had a phone call and text or any kind of response back two whole days.
I immediately called Liberty Tax Service. When I called they said she was not in. Little did they know I was right in the parking lot when I made the call and was told that she was not there. So the young lady came out and she said, “I had just got back in.” I didn't pay it any mind and then she gave me an update and told me what was going on so I. The next time I went up she was really gone and the representative was told that she was going to pick up my check so I went home again and I waited and I waited. This is when frustration kicked in. Then I call over to the other side the Hanes Mall location, gave my name, tell him who I was looking for and the gentleman said to me, “Your check is here. You can come and get it when you want to.”
I said, “Excuse me.” I know the manager just pick the check up and it supposed to be over here so then I had to go catch a bus over to the mall pick up the check, pay somebody $15 to buy me a place to cash a handwritten check which was hard for a moment. I was pissed. One because I was charged when I was told I wouldn't be charged for anything. Any fees they were taking care of it 'cause I was a valued customer and for my inconvenience. Will I ever go back and use Liberty Tax Service again? Right now I can't answer. Am I supposed to be satisfied right now? I can't answer and still up until this moment I haven't gotten that call or text or anything from the manager who care so much. Not a, "Thank you for your patience."
I'm sorry it took so long. I really feel like I was treated badly. I feel that they should pay all of the fees and give me my $50 back that they took from me because I didn't pay because they made a mistake the year before and we're doing this for their valued customer. I will always because of the service recommend people but in my own opinion I feel if this situation is not taken care of then I just don't want to deal with them at all. At the same time on a scale of 1 to 10 service preparation was great. Communication what’s less than 5. James And Jasmine **.
I did my taxes here a few weeks ago. I was told I was receiving a certain amount back I was never told in the whole conversation we had that my cost to file with them was 882$ never not once. She told me she was waiving my fees to efile so I thought damn I'm doing my taxes 4 free but she just wanted me to sign and get out quick before I notice the charge. I don't know what she did extra on my taxes that she had to charge me so much. The most I would expect is like 300-350. I want to know exactly what I'm getting charged for.
I did my taxes online last night. I am single, homeowner, and not a lot of deductions. Should be easy right? Well this website is not user friendly. First it took me 15 minutes to log on, create a password, and go thru hoops to get in. I had to do password reset 4 times and even change a username. Then I wanted to upload last year's return after filling some of it out and was told I had to delete the return I started and start a whole new one. The whole process took me 5 hours. Now I am trying to get a copy of my taxes and have to use the "chat" function to get help... and they are telling me their server is down. I'll never use them again. Next time I'll pay the extra and drop them off like I've done every other year.
Horrible place. They charged me 900 to do my taxes and did not tell me they were charging me that much. Do not go here, worst place ever. Gave me some excuse that my bank charged 200 for direct deposit and their fee was 700 which is completely bull. My bank does not charge for direct deposit.
The staff at this location are extraordinarily nice and professional. My poor rating is given because they are overpriced and I hope to encourage everyone to file through the IRS website or through an independent CPA. A basic 1040 form will cost $240.00 to start. That is insane! Don't let that little $50 cash for filing lure you in. It's a trap! Also, please note that their Easy Advance is crap too. If you have student loans, you will be denied. It's in the fine print.
Liberty Tax is the worst place to file your taxes. One year they insisted our tax return be mailed to them. One year we have a hard time getting our check from them. This year they want us to pay 150.00 to file our taxes. PLEASE PLEASE stay away from Liberty Tax. They are frauds. Individual agents run these place. Go with a H&R Block, Jackson Hewitt. Anybody but Liberty Tax. PLEASE STAY AWAY! Liberty Tax in Cleveland Ohio.
We went on Friday evening to do my husband's taxes. We had forgot receipts, so we had to come back the next day. We went back. Taxes were done, except the gentleman couldn't figure out how to scan in receipts. We were told we would get a phone call when it was figured out, 2 days went by, we called and were told they just needed to be signed. Took 20 minutes to get there, we go in and were then told that he still didn't figure it out. So no communication at this Liberty. It's family owned by people that don't know how to do taxes. We got our paperwork and left.
First thing I noticed was the provider filing my return obviously was lazy and wasn't paying attention to simple details as far as my contact number, email and my address all had mistakes and I don't understand how or why? Especially when they were repeated throughout the entire visit with my ID, w2, pay stubs, etc. Then for a basic filing I was charged almost $600. Never again!
When we went there, I thought they are good and know what they are doing... So lady said she will just call us once shes done but after so many hours we waited we dont receive any call and when we went there she said shes not yet finish and we went back home again and finally she called us but she said she
Cannot do the tax filing for us because shes not CPA... WTF!!! Just wasted our time!!! I will never ever suggest this to you!!! Very lazy workers!!!
First I would like to say, I've never been to a tax place where soon as you walk in the door you are comfortable. My first time with Liberty Tax and the staff makes you feel at home, I had so many questions where it was information that I never knew about, and every question was answered. I had a great time with the ladies, so helpful, polite and of course funny, but all around very professional... I thank you ladies for being so kind and helpful. I recommend going to Liberty Tax on Central Ave East Orange, NJ and go check out these ladies... Thanks KAITHY, JACKIE, PAULINE... Keep up the great work... God bless.
My son went to have taxes prepared thinking 50$. 2 W2s. No quote about price was discussed. Called and made appt. He owns nothing. Simple 1040. Cost over 350$ for prepare. Then the money is not sent from the IRS to the consumer, it is sent to a bank, then to the consumer. Egregious, outrageous, ridiculous! Something big time fishy with this company ripping people off... If you have any sense you will use the IRS website or visit an independent accountant to prepare. I own a business and home, and file long form and pay $100.00 for my filings. Where do they have the audacity not to tell you what it is going to cost until after they hit the submit button and you lose all your return to them. Disgusting!
Went to Liberty taxes in Vineland NJ. I ask them how much they charge. She said it goes by the forms. Ok so I did my taxes and two days later I was not busy so I am looking through them. They charged me 624 dollars to do my taxes. This is not right. There should be a law for changing people too much money. They know how much they charge from the beginning. People be careful. Don't let this tax service get over on you. I goes down there to address the situation. He like, "Come back next year. I will charge you 200." Smh. Never again.
IT'S IMPORTANT TO UNDERSTAnd that each site is individually owned (franchised) so a professional experienced person at one location will not provide the same experience as a shady owner whom your neighbor went to somewhere else. If you choose based on reviews, be site specific. I learned this the hard way. 1st year I went to the Eden sq location in Bear DE and actually got more money than I ever had with anyone else.
However, I was unaware they was run differently and the following year I went to Fox Run Shopping Center, in Bear DE also and they completely screwed up my return plus they were very unprofessional and took hours! I accidentally called the GOOD location as a follow-up, that's when the guy explained being franchised and I explained my situation and how mad I was. Since then I have continued to go to the Eden square location for the past 5 years and always receive the best service with knowledged experienced preparers know which credits I'm due! Oh you get $100 unlimited referring bonus too. In cash! That day!
Very fast and friendly service. The representative is very nice, they acknowledge us when we walked in the door. Wait time was awesome too. I would recommend for people to go to the highland location...
I usually do my taxes myself but I needed some financial help so I went to Liberty Tax and was told the refund loan is guaranteed. But I was turned down! If I was told there was a possible chance of being turn down for the loan I would have never use this place. I was charged $450... When I usually pay $0 when I do it myself. Never again will I use a tax company to do my taxes. Thanks for nothing Liberty Tax!!!
I never told how much were they going to charge me and I was charged almost $1,000 and I haven't got my state taxes back which I send all the information that they require and I also went to the office and they had to submit it again and I never got my state taxes but I think I was overcharged and I never got a response back.
Liberty Tax has been the best tax service for me since 2005. They are always professional and knowledgeable about current tax laws and changes. I would recommend Liberty Tax despite the higher preparation cost. If any issues arise with your refund, they are helpful and have been prompt in finding a solution. Thank you Liberty Tax Service!
My husband and I went to see a Mr. ** at one of the Liberty Tax Service offices in Jacksonville, NC due to an error done at the Camp LeJeune base, who told us that my husband in the last 4 years he did not have to file his NYS taxes in NC. Wow. They were wrong, so we went to see Mr. ** (he talks like the character from SNL and he's real short too). The 2014 NYS tax was done at another unrelated to Liberty Tax Service that they too, took a very long time in handling our D-400, nevertheless we paid our NYS taxes including our penalties and interest fees. Because this other office took such a long time, we decided to go to Liberty Tax Service and this is where we met Mr. **. He took care of our 2015 and 2016 NYS taxes and paid what we owed including penalties and interest fees to the NCDOR.
On October 4, 2018 we went to see Mr. ** at one of the Liberty Tax Service office in Jacksonville, NC, and we were told that he was not around by a Payroll female person with short, blond hair, middle aged ** woman. She referred us to a another Tax Preparer, Beth **, and we made an appointment to see her the next day. Ok She prepares our 2017 D-400, and she states that she sent it electronically. She instructed us that it would take 3 to 5 business days. We waited for 5 business days. NCDOR is telling us that they did not receive our D-400, meanwhile we went through Hurricane Michael. Mr. ** is telling us that our document was lost in transmission. Really?? We were being ping-ponged between NCDOR and Mr. **. Then we called Mr. ** again, and he states that he's waiting for his processor to handle the transmission. A person or a machine? I told him that all I hear are excuses coming from him.
Thank God we made our 2017 NYS taxes to NCDOR, but we wanted to know how much we owed NCDOR on penalties and interest fees. NCDOR could not calculate without receiving our D-400. NCDOR also stated that Mr. ** was lying because we went to see him about two weeks later so that he can resubmit out D-400, and NCDOR stated they still had not yet received it. I told Mr. ** D-400's do not get lost in cyberspace. We already paid Ms. Beth on 10/4/18 $90.00, so called NCDOR what were our other options, so we decided to mail our original D-400, and that it takes 4 to 6 weeks. In short, someone is lying. He shared in a previous meeting that his father was or is a Presbyterian pastor. If so, I don't think it's going to go well with him coming before his maker.
Bernice and Kelly are fabulous tax preparers that did my past two tax years, they were not of the norm. They were the best... Updated on all IRS changes and amendments, friendly, efficient and even have me a soft drink. Five star... Can't go wrong with this office.
I used the Liberty Tax Service on Sawmill Road in Dublin, Ohio to prepare my 2017 tax returns. This was quite possibly the most nerve-racking 3 HOURS of my life, as it became painfully obvious that the person preparing my taxes was totally incompetent. I would have asked for another preparer, but he was the only person in the office. Immediately upon leaving, I called the national customer service number and explained my concerns and ask if I could take my returns to another Liberty Tax location to have them reviewed. I was told by the very rude customer service rep that all their locations were independently owned and operated, and if I would have to pay them (again) to have my returns looked over. I ask to speak with a manager or supervisor and was told there was no one else I could speak with. Avoid this business as you would the plague.
I humbly would like to say that Liberty Tax located in Frandor of Lansing, is by far the best and utmost professional tax service in the business. No matter the complexity of the job, or the time constraints of finishing the job. One can depend on Liberty Tax to deliver accurate and proficient service to their clients. Undeniably!
Used another service until they became too expensive. Went to Liberty first year and had to guide them thru my return but it was fine. Year 2 had to go to another location because the first one shut down. They told me they had franchise problems. They could not transfer my prior year info, so I had to sit thru a slow retyping of my info. I reviewed their work and found several errors. Then when it was ready to transmit they told me they would not honor their own coupon and held my return until we negotiated a fee. I will never use these morons again. They wanted to charge me $750 after I did most of the work.
I file my taxes at Liberty Taxes at 56th Georgetown Rd of Indianapolis. I usually have my taxes done by the owner's daughter. She had to leave so I ended up getting my taxes done by a new girl. I gave the tax preparer all my w2’s and my both my 1095A papers and I watch her type in all my information. I watched the tax preparer closely because this happen before. I put faith in them again. Well she didn’t send all my information in correctly, which delay my taxes. So I had to in turn in again my forms to the IRS. A couple months later and I get a refund and the amount is lower and than what the tax preparer calculated. I call the owner and told her I was dissatisfied. She had a real bad attitude and was justifying why tax preparer mess up. She even try to blame me and say I didn’t give the tax preparer the forms.
I told her I drove all the way from Michigan state to Indianapolis because I trusted them so I thought. I made sure I had all my forms, isn't it the tax preparer to make sure they send all the correct form. She began to get a attitude with me over the phone. I ask her why she had attitude when I am one who should be mad. She stated that I have been a long time customer, which I have. She ask me to tell her what I wanted her to do. I told her she should be tell me what she going to do. After messing up taxes and charging almost 500 in fees, just for me get my taxes three months later and 2000 less than what was quoted. She told she will maybe give me a discount the next time I come back. Sorry **. I won’t be coming back. Liberty Tax guarantee 100 accuracy, I think not.
Liberty Tax Service Company Information
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- Liberty Tax Service