Liberty Tax Service

Liberty Tax Service

 2.1/5 (659 reviews)

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Overall Rating2.1 out of 5
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About Liberty Tax Service

Founded in 1997, Liberty Tax Service offers tax preparation services for individuals and small businesses. It has over 2,500 locations and over 12,000 tax professionals across the U.S. In-person, online and remote tax preparations are available, as well as free tax consultations. Offices are open year-round for additional help outside tax season.

    Pros & Cons


    • Spanish-language services available
    • Free consultation


    • No free basic option
    • Audit assistance for taxes filed by Liberty only

    Bottom Line

    With Liberty Tax Service, customers can find tax support in both English and Spanish. Prices vary on filing status, but the company usually offers discounts and referral bonuses to make its tax services more affordable.

    Top Liberty Tax Service Reviews


    Tamara at the 23rd Street office did a fabulous job in helping me resolve my issue with the IRS with my taxes. She showed a lot of patience and helpfulness. I give her a two-thumb...

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    I walked in the Sabraton office and Lisa had a few extra minutes and had my taxes all set up and ready. … [She] went above and beyond her call of duty to make sure I got what I ne...

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    What is Liberty Tax Service?

    With Liberty Tax Service, taxpayers can choose to complete their taxes in-office (walk-ins welcome) or remotely by uploading documents through the app. If you prefer to do your taxes on your own, Liberty Tax Service also offers an online option that is priced lower than the other expert-prepared services.

    Alongside tax preparation, Liberty Tax Service offers tax planning and consultation services, audit support and tax resolution services for clients who have received notices from the IRS or state tax authorities.

    How does Liberty Tax Service work?

    To get started, choose your preferred method and gather your necessary tax documents. If you are using one of Liberty Tax Service’s tax professionals, you can schedule an in-person appointment or complete a virtual questionnaire and upload your documents for online or mobile services.

    At your appointment, a tax professional will work with you to identify deductions and credits to minimize your tax liability and maximize your refund. If you are using the do-it-yourself online version, the questionnaire will guide you through the process to ensure you don’t miss any deduction or credit opportunities.

    Liberty Tax Service services

    Liberty Tax offers both tax preparation and after-tax help for individuals and businesses alike.

    You can visit one of Liberty Tax Service's brick-and-mortar locations and work with a tax professional to prepare and file your tax return.
    Don’t have time to go to an office but don’t want to do your taxes yourself? Simply upload your tax documents through the Liberty Tax mobile app. Once a preparer completes your taxes, you will be notified and prompted to sign it via DocuSign online.
    Choose from basic, deluxe or premium, based on your filing status.
    Community Tax has joined with Liberty Tax to provide tax resolution services. Whether you are facing a tax audit or need to file back taxes, these services can help.

    How much does Liberty Tax Service cost?

    Liberty Tax has three levels of DIY online tax filing. Prices are accurate as of the time of publishing.

    • Basic ($55.95 plus $36.95 per state return): This plan is a good choice for single filers or married couples with no dependents.
    • Deluxe ($75.95 plus $36.95 per state return): This plan is ideal for people with dependents or investments.
    • Premium ($95.95 plus $36.95 per state return): This plan is best for those who are self-employed or have a nonstandard form of income.

    In-person tax preparation will cost more, and it is best to visit your local Liberty Tax Service office to find out the exact cost for your situation.

    Liberty Tax often offers discounts on its online and in-person services, so look or ask for a coupon code before filing.

    Liberty Tax Service FAQ

    Does Liberty Tax offer guarantees?

    Yes, Liberty Tax Service offers four guarantees to ensure customer satisfaction: an accuracy guarantee, a maximum-refund guarantee, an audit-assistance guarantee and a satisfaction guarantee. The guarantees vary by your choice of in-store versus online filing.

    Does Liberty Tax offer a military discount?

    Liberty Tax Service offers a discount to active U.S. military, U.S. military veterans and U.S. military retirees. However, the discount cannot be used for online filing. Additionally, the discount might be limited to new customers and specific locations.

    Does Liberty Tax offer a refund advance loan?

    Liberty Tax does offer what it calls an “Easy Advance” loan for a limited time each tax season. It is available in amounts of $500 to $6,250. It is not your actual tax refund but instead a loan based on your refund amount and subject to approval.

    How long does it take for Liberty Tax to complete my taxes?

    For filing remotely, the average time for a local preparer to file your taxes is between three and five business days. This can vary depending on how many tax preparers are available and how complicated your return is.

    Is Liberty Tax Service legit?

    Liberty Tax Service is a reputable tax preparation company that has been around for over 25 years and has helped millions of taxpayers. Its guaranteed services and year-round support can help reduce tax anxieties.

    Liberty Tax Service Reviews

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    Page 1 Reviews 0 - 10
    Verified Reviewer
    Original review: May 25, 2023

    I'd used Liberty Tax for a number of years for annual tax submissions. They did not note and advise that my employer had not paid a city tax for the City that I lived at that time. I received a notice from the city stating that I owed them several hundred dollars, plus penalties and interest. We have attempted for several weeks to get a resolution with Liberty Tax. Customer service keeps saying (numerous calls) that they will have someone call back, but nobody will. In the meantime, the penalties and interest fees are increasing.

    DO NOT USE THIS PLACE. THEY APPARENTLY DO NOT HONOR THEIR GUARANTEE AND WILL NOT HELP WHEN YOU NEED THEM. They should pay the penalties, etc., but we've been unsuccessful with attempts at getting assistance. Nobody at the level who can assist will return the many calls we've made to customer service. I have a filed report with BBB, so hopefully that will get the attention needed. They were inept in their work and they are disrespectful in not returning calls for resolutions. Too many other options out there to use this place.

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    Verified Reviewer
    Original review: May 23, 2023

    Took all of my California state refund of 256.00 dollars to do my taxes..criminals!!! Will never let them do my taxes ever again!!!! They never told me the fee was going to be this much, had I known it would be this much I would had never ever used their tax service.

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      Verified Reviewer
      Original review: April 18, 2023

      Horrible customer service. Trying to get paperwork back I left With Liberty Tax Fallbrook is turned into nightmare. Stopped by and she said come back in twenty minutes, she could have simply grabbed my items and given them to me. Called next day and she said come by in few hours. I was out of area by then. Call today and now she says she is out of town two weeks!!! Her partner who helps ill, so no one available to give me my pertinent paperwork for two weeks delaying now my tax filing with a different vendor who was less costly. And delaying our much needed refund. Who owns a business with no backup plan to have someone to cover them if they are out of town? The fallout is she is jeopardizing our tax filing causing duress. Very unprofessional and seems vindictive to me to treat someone like this. I do not recommend this business. Very unprofessional.

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      Verified Reviewer
      Original review: March 22, 2023

      Liberty Tax was the first and last "professional " I will ever use! They charged me $300 to prepare my 2021 Tax return. The only thing we had was our W2s no other forms. They lady told us we were getting almost $2400 back, and then said it would be $300 for her "hard work". Well, the IRS held up our return for 8 months, and then we found out that the return was actually only $700. I think they purposely jacked up the return to get you to pay the ridiculous fees! I wouldn't recommend this place to even my most annoying neighbor.

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      Verified Reviewer
      Original review: Feb. 13, 2023

      I have never hired anyone to do my taxes but, last year (2022) I decided to use Liberty Tax to complete my taxes because I had retired and there were a few complicated financial funds that I wanted to be properly filed with CRA. In short they did not complete the proper required forms or include the full amount of my income from my T4 slip. After I had multiple reassessments, emails and hours upon hours of time on the phone with CRA, I had to payout over $10 000 in taxes along with arrears and interest. This process lasted for 6 months and Liberty Tax (75 Main St., Milton, Ontario) was of no help whatsoever. After speaking to CRA I learned that I still needed to complete all of the required forms after the fact. Liberty Tax is extremely incompetent and obviously lack the knowledge/understanding to properly file your taxes.

      I did contact Liberty and explained all of the errors and additional fees I now had to pay. I also requested to have my fee they charged me to be refunded. After several emails to the company they have chosen to ignore my emails. So in the end, I had to paid over $10 000 in back taxes, more $300 in arrears/interest (because of their error) and $160 to have my taxes completed. Do yourself a favour. Do not use this company. If I could give a minus star rating I would have because they don't deserve the one star I had to select.

      3 people found this review helpful
      Verified Reviewer
      Original review: Feb. 9, 2023

      The one at 934 S Riverside OR 97501. They are professional, honest, and efficient. They double checked my return, and said I can get free copies and they are there for me all year long. They offered me drinks and snacks.

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      Verified Reviewer
      Original review: Feb. 7, 2023

      I loved this service through them. It was fast, it was simple and they keep you updated the whole time on your taxes and what you get back. I will be continuing to use them for a while. I loved it a lot.

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      Verified Reviewer
      Original review: Jan. 23, 2023

      Don't use them. Say they will give an advance and never tell you have to go in the store to get one. Did mine online and nothing. Very rude. I'll never go back ever. I paid the money in case I get audited. I hope I do.

      2 people found this review helpful
      Verified Reviewer
      Original review: Jan. 22, 2023

      The prepare a Liberty Tax charged me $932 to file my taxes. It was literally a W-2 a 1099 for college and I have three dependents. I went last year to another liberty tax. I believe they charge me under $200 which is fair but this guy ** how much she charged me and charged me $932.

      9 people found this review helpful
      Verified Reviewer
      Original review: Nov. 11, 2022

      I did my taxes on Liberty Tax this year, and they failed to supply a copy of my return. I am now unable to log in to retrieve it because there does not seem to be a place to log in. Customer support is only by email, and so far they have failed to respond. No one on the phone knows how I can find the log-in page. I have received conflicting information from "support" people. I do not have easy - or any - access to the tax return I filed this year.

      5 people found this review helpful

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        Liberty Tax Service Company Information

        Company Name:
        Liberty Tax Service

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