Liberty Tax Service Reviews

Took all of my California state refund of 256.00 dollars to do my taxes..criminals!!! Will never let them do my taxes ever again!!!! They never told me the fee was going to be this much, had I known it would be this much I would had never ever used their tax service.

Horrible customer service. Trying to get paperwork back I left With Liberty Tax Fallbrook is turned into nightmare. Stopped by and she said come back in twenty minutes, she could have simply grabbed my items and given them to me. Called next day and she said come by in few hours. I was out of area by then. Call today and now she says she is out of town two weeks!!! Her partner who helps ill, so no one available to give me my pertinent paperwork for two weeks delaying now my tax filing with a different vendor who was less costly. And delaying our much needed refund. Who owns a business with no backup plan to have someone to cover them if they are out of town? The fallout is she is jeopardizing our tax filing causing duress. Very unprofessional and seems vindictive to me to treat someone like this. I do not recommend this business. Very unprofessional.

Liberty Tax was the first and last "professional " I will ever use! They charged me $300 to prepare my 2021 Tax return. The only thing we had was our W2s no other forms. They lady told us we were getting almost $2400 back, and then said it would be $300 for her "hard work". Well, the IRS held up our return for 8 months, and then we found out that the return was actually only $700. I think they purposely jacked up the return to get you to pay the ridiculous fees! I wouldn't recommend this place to even my most annoying neighbor.

I have never hired anyone to do my taxes but, last year (2022) I decided to use Liberty Tax to complete my taxes because I had retired and there were a few complicated financial funds that I wanted to be properly filed with CRA. In short they did not complete the proper required forms or include the full amount of my income from my T4 slip. After I had multiple reassessments, emails and hours upon hours of time on the phone with CRA, I had to payout over $10 000 in taxes along with arrears and interest. This process lasted for 6 months and Liberty Tax (75 Main St., Milton, Ontario) was of no help whatsoever. After speaking to CRA I learned that I still needed to complete all of the required forms after the fact. Liberty Tax is extremely incompetent and obviously lack the knowledge/understanding to properly file your taxes.

The one at 934 S Riverside OR 97501. They are professional, honest, and efficient. They double checked my return, and said I can get free copies and they are there for me all year long. They offered me drinks and snacks.

I loved this service through them. It was fast, it was simple and they keep you updated the whole time on your taxes and what you get back. I will be continuing to use them for a while. I loved it a lot.

Don't use them. Say they will give an advance and never tell you have to go in the store to get one. Did mine online and nothing. Very rude. I'll never go back ever. I paid the money in case I get audited. I hope I do.

The prepare a Liberty Tax charged me $932 to file my taxes. It was literally a W-2 a 1099 for college and I have three dependents. I went last year to another liberty tax. I believe they charge me under $200 which is fair but this guy ** how much she charged me and charged me $932.

I did my taxes on Liberty Tax this year, and they failed to supply a copy of my return. I am now unable to log in to retrieve it because there does not seem to be a place to log in. Customer support is only by email, and so far they have failed to respond. No one on the phone knows how I can find the log-in page. I have received conflicting information from "support" people. I do not have easy - or any - access to the tax return I filed this year.

I filed my taxes at this office (Salerno) Stuart, FL and I was waiting for my rebate check from the state of Maine for $850.00 and I found out that Liberty Tax preparer never filed my Maine taxes and I paid over $400.00 for her service and signed all my tax documents in the proper timing and now I can't get my tax rebate from Maine because she never filed my taxes and there was a cut off date for the rebate.

First and foremost I tried doing it myself and I had did most the paperwork online but went in to see if I was wrong and was told doesn’t matter I have to start over. I was only going to receive 809.00 I was charged 400.00 for my return cause I owe 600.00 for my federal CA had charged me for old debts so from 800$ I was only going to receive 409.75 I got a call to pick up my check and my check was 4.75 and the best part I was given a 109.00 discount for doing my return with them I “HIGHLY RECOMMENDED A DIFFERENT TAX FIRM CAUSE APPARENTLY THAT'S THERE AVERAGE”.

I have been filing my taxes with Liberty Tax for a couple years now, they have failed to do my taxes properly. I asked the lady to make a note to claim my child as a dependent and that I am single. I picked up my tax assessment the next day and they failed to remember to do so. I now had to call CRA and now I also have to log on to my own CRA and fix their mistake. I don't know why I paid them to now have to fix their mistake. The incompetent lady then argued back. I will not return to Liberty Tax Service!!!

I walked in the Sabraton office and Lisa had a few extra minutes and had my taxes all set up and ready but I didn't have my account number or routing number so I had enough time to go get it so she could do them and went above and beyond her call of duty to make sure I got what I needed done so I wish I could leave a 10 and not a 5.

For tax year 2020, my husband had just passed away and I had paid $14,000 for his medical bills, plus $6,000 for a new AC unit, which is why I decided to have Liberty Tax do them. I paid over $250 to have THEM do my taxes...and guess what??!! I AM STILL WAITING FOR MY REFUND. I received ONE stimulus payment of $600in 2020. They entered that I had received $1400. Also, according to THEM, I was supposed to get almost $5,000 back. I got a letter from the IRS saying that my tax refund is going to be $1400 less than I expected. I WILL NEVER USE THEM AGAIN. My legal name changed in Jan 2022 to **. NOTICE THAT ALL of the 5 -star ratings appear at the very top, but when you scroll down, you saw all of the 1 -star ratings. I can so relate to all of the 1-star rating people.

Nicole is very knowledgeable. She is very kind and sweet. She always explains every step of preparing taxes. I recommend her services. Her office feels like a mini apartment. Plus the hot chocolate on a cold day is a added plus.

For the last past 2 years I've had a problem getting my refund on time and being charged $800 fee on top of $150 for it to be mailed out..I will not be using them again. The location for them is 135st Adam Clayton Powell Blvd

Tamara at the 23rd St office did a fabulous job in helping me resolve my issue with the IRS with my taxes. She showed a lot of patience, and helpfulness. I give her a two thumbs ups for a job well done. In the past at other tax offices when A problem arise they would blow me off and make me wait or just set me to the side when they felt like taking care of my problem, but Tamara didn't. She gave it a 100 percent to resolve it and with a smile on her face the whole time. She deserves a raise. Clara **

They charged me 972.00 to prepare my taxes!! I had w2 from a job... unemployment and 1 child dependent. They weren't even going to tell me how much I was being charged either. Only reason I found out was because I got up, stood behind tax guy and looked at his computer. He said the fees would be lowered but they weren't.

My husband and I had an appointment with Liberty Tax today at 3:00pm and there was one women there and it was pretty dead. She said she didn't have anyone scheduled for 3:00pm and said we were scheduled for earlier in the day. She asked us what we needed done so we explained that this was our first year filing jointly and we had also started a business in 2020. She was quiet then said she was going to busy but she could take a look at them and said to come back at 4:30pm and they would be done. She said to leave all our tax documents and she would call us if she had any questions.

I was told it was quoted at 49.00 39.00 but charged me 273.00 for a simple single guy with just unemployment taxes. They took almost all the money. Out of 3200.00 I got 600.00. No paperwork or receipt. I’m never going back again. They said come back in two days to get a copy. The worst place ever. Simple tax return and charged way too much.

Checked several websites for prices and called a number from website. Cost are supposed to be in 3 levels between just under $40 with highest level (platinum-says "covers everything") just under $90 for Federal return and state return was listed just under $40. The preparer was nice and completed both my federal and state taxes in 30 minutes BUT I was charged $289. When I asked why so high it was because of the number of incomes I had....two different jobs (1 in Ohio and 1 in WV), two very small amount of royalties I received, two gambling winnings, and pension. I know that is several items but the website stated $89 covers EVERYTHING in federal return and state returns cost $39 regardless...I will go back to Turbotax next year even though I am charged each year at a much lower cost....

This was our first year with Liberty Tax, in Arnold. We had the pleasure to have Gina M file our taxes. She explained every step along the way in simple English for us non taxers, and is extremely knowledgeable. She got us the best deal, and kept us laughing. Will definitely want her doing our taxes from now on! She is professional, courteous and just cares about us and getting our taxes done right! Highly recommend anyone to have Gina to everyone.

With a 30% off coupon in hand, my wife and I wen t to our local "Liberty Tax Service." It was in the same office as "liberty Loans" and "PAYDAY LOANS." The process took over two hours and still we had to return the next day to finalize. It cost us more than H&R Block even with the "so called" coupon and the overall experience was grueling. We are programed to stay away from these type of places so just being there for so long with little confidence was a huge mistake. Our advice would be to use "any" other Tax Service.

Taxes have been messed up. No fault of my own but the preparer mistake and never resolved my issues since 2015. The company every year has another excuse of why it's. Not correct, and nothing is explain or fixed.

I used Liberty when I filed my 2020 taxes and had to file a recovery rebate for my 2nd stimulus check. I filed early and still have not gotten anything but the runaround. Due to COVID-19 and working full-time, it's next to impossible to get the IRS on the line. I do not recommend Liberty Tax Services and will NEVER use them again. Two tax preparers there KEPT asking if I had ANYONE I could claim as dependents so I can get more money, I replied not legally. I was told I'd get $684! WHAT??? The stimulus and my return was only $84?! I was charged $349! The tax preparer obviously didn't know what she was doing because the next day she texted me a revised version of my tax preparation and needed e-signatures.

Hard to believe that Tax preparation is their one and only job. The person who worked on ours didn't seem to know what she was doing. It cost us over $400 to have a simple joint return prepared and another $75 to file it electronically. Way too much for 2 people with a total income of $40,000. They made a mistake and never called to tell us. I found out about it because I realized they never gave us back our W2's, etc. When I called to find out where they were, I was informed that they made a mistake on our return and had to come back in. We are now getting less back and they never bothered to call us. Just plain inept service and way overpriced. We won't be returning.

I'm am unpleased with Liberty Tax Service in Starke FL. They lie and over charged me. They said, "You get 50$ for referred a friend right then" and when you file it's a whole different story. It's when they get their money when you get. 50$ I think when that person files there you should get it like they said in the beginning or stop faults appetizing and for simple return I had to ran together. Charge me over 400 dollars total fees. When I left that office was 598. Took over half of my money. I think penalty should be made. Liberty Tax Service Starke FL cause people work hard for their money to be swindled like that. Awful. It's hard enough now to survive with the pandemic the way it is so I would advise no one to to use Liberty Tax Service. Have a bless day.

I’ve been doing my taxes at the Bloomfield Ave office for years and never had any problems. This year I was told I was getting an amount and I received another amount. I was charged $501.00 preparation fee but since I didn’t received the amount promised on paper I called corporate to get the difference I overpaid. I was told that they couldn’t give me the difference. They had me calling on different occasions and they never resolved my problem. I tried speaking to a manager and was told he was on a meeting all day. The lady I spoke to directed my call to another ext when I asked her name. Very very rude. I had recommended so many people to this company before. Not again.

I will not go there anymore. They sent me a text saying I will get my taxes in five days and still nothing. It’s been 21 days already. Still nothing. The lady was not very friendly, very unprofessional. I called yesterday and she said she had nothing to do with the text which is fine. Don’t lie to your customers.

They were polite and patient. Informed me on my taxes step by step. I always try to give good references when I get good service. This is my second year filing there and I will continue to give my service. Great customer service.

After three days of waiting for the the Liberty system to approve my social security number and being put off every time I called, I decided to go to a alternate tax office. When I went to pick up my paperwork I suggested the employee wear a mask for safety during the pandemic while working with the public and she exploded stating they were not required in our county and told me to "get the ** out" in front of a client and threatened to call the police. I will never use Liberty again and certainly will spread the word of both their inability to get my taxes done and the employee's total unprofessionalism and verbal abusiveness.

I have used Liberty Tax Service for the last 3 years. First time was for refiling my taxes. I was charged about $350.00. No issue there. Last year I used them again, and my bill was over $400.00. I had a few things, but not worthy of being charged over $400.00. I let it go, but probably shouldn't have. I had my 2020 taxes done a few days ago. Went in to drop my taxes off, but he looked at everything and just did them on the spot. Took roughly 10 minutes. Just boom, boom, boom, done. Filing as Single. Quick and easy filing. He charged me an insane $508.00, which comes out to $50.00 per minute. I am stunned to say the least.

They did good job on tax return for me and we're very pleased with what they did. Would say everything was okay and would go back again for the service provided. It was fine and she knew what she was doing.

I was very pleased with the help and patience of my Agent Ms Cuba ** in the E Stone dr office 37660. She was very professional and educational. Took her time and was very thorough. Will definitely use Liberty Tax again.

I filed my taxes on 02/27/2020 with Liberty Tax. I had been chronically ill, and for the first time in my my almost 40 years of working, I had not been filed a tax return since 2013. My sister had claimed my son and I, as she was our provider. I was in a position where I was expecting and needing a rapid refund. I did not ask the fee up front, as I have used H&R block in my previous years, and was aware there were extra fees. We sit and go through the questions and information required, in order to file my return. When all said and done, I was floored, when she informed me, that by filling in the blanks on a simple 1040, I was out $300.00..for preparation only. I was not required to pay for the rapid refund, apparently I was turned down for it and receive a letter within X amount of days that I never received.

A total ripoff. They botched my taxes. They refuse to take my calls, actually they hang up on me. They kept my paperwork, and refuse to give it back, so I can't file elsewhere. They are now putting me in default with the IRS. DO NOT USE THIS COMPANY.

A pure rip off! I was charged $299.50 for a simple return to be filled out! I'm widowed and struggling like many Americans right now, and this is a disgrace! Better yet, this is pure price gauging! Will report to BBB!

2019 Taxes given to New Franchise Owner - Joyce ** on about week of January 20, 2020. Having filed my taxes for 2017 & 2018 with previous Owner - John **’s very satisfied. Expressed to Joyce ** my concerns having to leave town for several months - to ensure my short form filing meets April 15th deadline - my purpose for dropping off mid January plenty of time & having previous years on file. It’s been a NIGHTMARE. Very unprofessional working with Joyce ** Owner - communications via email - text in support of unethical practices - comments made by Joyce ** to myself - Age 66 years old on fixed income - leaving area on Medical Emergency - support of Active Duty Service Member. Joyce Jordan was contacted by Office of Attorney General having to file a complaint now aware of the undue stress - delays - unprofessional comments to me. Had no other choice.

Submitted everything to Liberty Tax for filing. I had to call them to get info. They state I have to come in and sign with refund from Federal/State, then say to me to hold on and will have to call back, never did so I called again. This time I owed a lot of money to fed/State, then same thing again, would have to review. 3rd time I'm getting back refund from Federal less than 1st time but still owe the State. 4th time review again, no callback. I call them 10 am and she tells me she's close to finishing, will call back shortly, so at 5 pm she calls and tells me same story, come in and sign all done but nothing has changed. I'm so frustrated with this company. They had all my paperwork for months, they also tell me the person who was originally preparing my taxes is no longer with the company. Now I'm left trying to find someone to do my taxes by the deadline tomorrow the 15th. This company should not be in business!

The person who did our preparation miscalculated by not taking the standard deduction for a couple filing jointly. By her itemizing, the standard deduction was canceled, resulting in our owing taxes, when in fact with the standard deduction, we would have been well under the amount to do so.

I went to file taxes. Just moved to the area. Upon arrival at office was sat pretty quickly. When I went to start paper work with the filer I was in front of she continuedly answered the phone to help other filers regardless of me in front of her for about 30 minutes before we even began my paper work. There were three employees in office. Only one seemed to be doing her job. The other filer in office with a client. Was on her phone having a very detailed conversation of someone being arrested and using someone else's name. The client in front of her look more aggravate than I've ever seen anyone. The lady I had filing my taxes couldn't stop swearing Very unprofessional.

In 2018 Mariella put a non existing address causing me to get audited. In 2019 she made the same mistake. Charging me almost $700 every time she prepared them. The owner of the office never once returned my calls.

If you don’t want a ton of errors on your taxes avoid this business. This was my first year filing along with my husband in the Roosevelt location. This place put my tax refund in the wrong bank account. It’s almost 2 months later and still no refund. The supervisor Mike is never in the office, and hardly responds to calls. I will never ever go to this place for any tax purposes.

I checked online to see how much it costs for basic tax filing and it stated online the most basic tax filing is just $19.95 from Liberty Tax. So I visited Liberty Tax to do the tax filing from them thinking it would be a total breeze with no hassle of any sort. Boy, was I wrong. I have been unemployed the entire year of 2019, I had the latest income statement from welfare for the month of April with $957.40 being the amount I receive from Social Services each month and that is the same amount I get each month so for 12 months it equals to just $11,488.88 the entire year. And I also brought the statement with me that I got from TCH (Toronto Community Housing) confirming the rental payments for the year 2019 being $1,668.00 with the Statement of Assistance I receive each month also stating and confirming the rent I pay each month that being $139.00 x 12 months = $1,668 annual total.

I hope that they fill right for me. It was the first time that I let some else fill my income tax return. I hope that I will win the reward so I can pay my tax. It was very stress to see that I paid Uncle Sam.

My husband and I enquired on the advantages and disadvantages of combined tax filing. We were made to believe that combined filing provides more benefits and credits, when in reality that is not the case, and we only realized after completing the filing process (and could not back track). Not only did we get less credit, we also lost other benefits we were otherwise entitled. Nevertheless, we went ahead (we had no other option) and were given our respective guaranteed return amounts.

Help is great, price is way too high. I have three homes and I been paying $350 for the past three years but was very surprised how much they charged me this year - more than $150 more than last year. I will not go back next year. I was very upset on the new price.

Went there to do my taxes. The lady that did it forgot to add One of my dependents. When I went home I was looking at the return and it was way less than previous year. Found out one of my kids was missing. I called. She told me, "No problem. It happens all the time, come in and will add the kid". I went in. She print the paperwork. Had me sign everything and told me to mail it. I left, went home, open the envelope. Turns out she had the address wrong so I went back. Got it changed again. Looking to make sure everything is ok before I send it out. IT TURNS OUT THEY CHARGED ME $100 MORE AND IT WAS NEVER MENTIONED TO ME AT ALL. I will never go back there. People really need to get together and stop going there. I mean c'mon the reviews for this place are horrible. NO MORE.

I want to let everyone know that Liberty Tax Service is nothing but scammers. If you don’t pay attention they well fool you. This people charged me 888 $ dlls to file for taxes when we had agreed to 198 $ then the person who help me filed was no longer working there so they couldn’t do anything about it. Please be careful. Pay attention before Signing anything. This happen on liberty tax service the one on city of bell 90201. Manager name is **. District manager **. There nothing but scammers. Please don’t let them take your money!!!!

I went to the local office this morning, 2-18-2020, to drop off my paperwork for tax preparation. I was shocked, and pleased that I was greeted and they were ready to proceed immediately. I recently moved from another state, and had never been to the office before. During my meeting with the preparer, who identified herself as the manager, she took 4 personal phone calls on a cell phone. She asked a co-worker to make some copies and there was confusion between the two employees. She had to take time from our meeting to select DVD's for several children, apparently siblings, that were in the office. The preparer built 5 "piles" on her desk and shuffled papers to and from, with no apparent scheme. I Left.

Do not use Liberty Tax. Charged us a bunch of money and made it sound like their 'loan' was easy to get. We were denied tho our credit is perfect, I filed our taxes last year on-line and e filed them and received them with in 10 days. It's been 20 days and still haven't received them though they charged us over $300 for their fees and a bank fee for being denied a " loan." Total scam.

I would like the world to know how nice and helpful my tax preparer and the rest of the staff at the Riverview location are. The staff there are very kid friendly. They also had popcorn and drinks for myself and the children after having an already long day. This is the first time I have ever been to do my taxes.

We used them last year -no problem. This year they tried to sneak by an authorization for NetSpend and other financial crap. We refused to sign that, but only luck I caught it as she slid by it so fast. It can't be changed to no in the computer, they had to give a blank copy of the page and I put large no marks to be sure it wasn't changed later. I made her go back so I could read it and said, "No we do not authorize these things." Then they tried to put our refund on netspend or a loan instead of direct deposits! Also they called after we got home saying the payment didn't go through. I checked my bank and printed out the pending payment amount and delivered it to them. Then while my husband was there - they said we had to come back and sign something again! I think it was that financial crap they are pushing now. Will never use them again!!!!

I went to Liberty Tax after doing my own taxes for the past 3 years because I was told the refund advance was guaranteed. I asked my tax preparer (the store manager) multiple times if there was any chance of the advance being denied because I could save myself over $400 by preparing my taxes myself. We are 1099 and I had everything broke down on spread sheets so she didn’t have to go thru receipts. She kept commenting on how organized everything was. She assured me that it was guaranteed.

Went to Liberty Tax last Friday and asked if they still do the Rapid Refund. I was told yes. The clerk not only did not get all the refund I was entitled to but charged me for the rapid refund and did not give me my monies in the 24-48 hours they usually do. I was told that I qualify for the quick refund and was given $50.00 cash and was told I would get half of the rest in 24-48 hours and the rest a week after that. Instead, I got a call 2 hours after leaving the office and when I called back, I was told that I would not get the rapid refund but have to wait until the IRS deposits the money into my account within 21 days.

I have been a customer with Liberty Tax for 5 years. However, I think that all over now. I went to do my taxes with them on Feb 1 at the US 19 and East Bay store. I had to wait for 2 hours to be seen which was a first for me. My preparer, Sebastian had to keep calling over his co worker to help him with his job prolonging the wait and taking away time from who she was dealing with and the rest of us waiting. Finally, it was my turn. He started my taxes and I told him I wanted to advance loan that they offered as I get this every year that it's been available. He did the taxes and showed me my return. I asked and this is the next day return. He told me yes. He then offered me a card that my money would deposited to and again I asked. "This is next day?" He told me yes, within 24 hours.

I used Liberty Tax last year & they were awesome. I came back again this year & they remembered me, offered refreshments and took care of business. My son was with me and they had toys for him to play with & were so very patient.

I went to Liberty Tax East Hampton MA to have my simple tax prepared. I reviewed them at home and noticed that the refund amount was lesser than last year so I returned back there and they then told me it was for fees and they printed me an invoice. They never disclosed the charges before they prepare your taxes. When I returned to get my check weeks later My return again was lesser than the return amount. I questioned why and they said there is a fee for the paper check. There are too many hidden fees they do not disclose at the time of filing and take it off of your return. Very dishonest practice. Will not return there again.

I had the best experience at Liberty Tax in Tyler, Tx at the Beckham location. I highly recommend going here. I went to a different location first and actually left there due to the sluggishness of the preparers.

I've been going to Liberty Tax to get my taxes done these past few years. I overall had good experiences but until today I received my copy of my paperwork and to see that I've been charged $800 for them to file my return is shocking. I was going to refer other to this location but now I'm not. It's crazy how they can advertise $199 to file plus 30% coupon plus $50 cash. Now I see why! Next year, I will not be filing my taxes with them! I rather learn as a skill to do my husband and mine plus others who fell for their BS!!! Sorry Lady Liberty. Next time be more detailed and honest and maybe you'll get your clients to come in free-willingly or just because...

I like that they made me feel comfortable but next time I would like to be made aware of the cost of their service. My tax return was a simple one with credits I was eligible for. When I saw the cost my brain got an instant headache. So I asked about the easy advance to see if I could get it. They explained to me how it worked but they didn't mention that a credit check would be done. Unfortunately, I was turned down for the advance after I signed all the paperwork.

2014,2015,2018 I was charged to file my taxes 400 up to 600 each year. I never agreed to the fees. I was told I was charged 34.00. I never received a state check in 2018. My child's social was wrong was 3 numbers in repetition. My address was incorrect along with my dependents information.

My “tax specialist” had never done a tax return before. It was her first. :/ No one monitored her while she did my taxes. She had to ask management for help numerous times. I ended up paying them over $350 to do my taxes, and had to have them redone.

I prepared my Federal Income Tax return online with MANY difficulties. Repeated popups that the return was "read only." I had to log out and log in randomly to access the return in edit format. No on-line chat at available any time despite there being an option for it. When I called customer service, I was told I needed to email my questions. No response to 8 emails sent for going on 24 hours. No customer service available after 5pm. Automated response to Facebook messenger.

I paid $500 to basically have Liberty Tax completely screw up my taxes in 2016. They supposedly understood the rules regarding SSDI benefits, deductions of previous years state refund, itemization, etc. but apparently they have incompetent people who have no clue or oversight. I went to them with special circumstances and clearly detailed these. So they apparently did not know basic rules, have me an $1800 refund (which I later found out I should have owed instead and sent me on my way). Fast forward to January 2018 and I get a bill from the IRS for almost $4000! I immediately call to dispute it.

I had a worst experience of tax filing through Liberty Tax Service (Huron St London), first I didn't receive the amount that they calculated and second I got an assessment, their associate are very unprofessional and lack of skills as they said, "We can't set your direct deposit, you'll receive a cheque only," there's much more, I'll never file my tax return through liberty.

I went to Liberty Tax for my 2014 taxes. Her name was Darcy **. I was back back and forth at different offices. She put more on my taxes then I originally made so I had to go back so she could fix it. Plus on top of it I was missing a Schedule C in my taxes which now my lawyer is asking for it. I paid this lady $707.00 plus $200.00 to do my taxes right. Other people in the office had the same problem, coming back to fix problems with their taxes. I am still fighting my 2014 taxes for something that went wrong. All up in the toilet and don’t know their own crap!!

Did my taxes with Liberty Tax and they charge me over 500 dollar for a simple return. The advertising was 34, they said the 500.00 was to pay my taxes. When I got the letter for IRS saying that owe 500, I called and they said the $ 579.00 I paid was for the tax preparation.

Lady was talking stories with her co-worker most of the time and she had her 2 year old son with her. SMH. I was just trying to do my taxes, then I find out later that I was charged almost $800 to receive $900 of my taxes back, then I find out by calling it's, that this lady had done some other stuff with my taxes that I had no idea about. I don't think that's right. Who do I contact about this problem.

Spent $1000s for tax return preparation over the years with Liberty Tax in Beloit, WI. When the Beloit franchise closed we were forced to do our own taxes. During the exercise of doing our own taxes we found that over the years, Liberty Tax cost us ~$4500 because, among other things, they never invoked the credit to Illinois taxes for taxes paid in another state. Thus, we were double taxed. We drove to the Lake Geneva Liberty Tax office, since that was where all our records were stored, and met with the Office Manager Amber **. Amber tried to complete IL1040Xs for the past three years (we could not go back further than three years). She created the IL1040Xs, we sent them in, and then one by one they got rejected from Illinois for one thing or another. We tried to get Amber to at least fill out the EAR-14 rejection form, as we had no idea how to do this. After a week, still nothing.

I called up Liberty Tax Services Aug 15 2019. Talked to **, asked what it would cost to do 6 years basic back taxes for U.S./IRS. He gave me a price of $980.00. Which was cheaper than H&R Block. On Aug 21 2019. I paid cash for my taxes and was told by him that he was mailing them off to the Seattle, WA to be sent to the IRS. Said they don't have E-Filing? Which I thought was weird? I signed my tax papers / and paid him. He said my receipt was in my paperwork & I should hear from the IRS within a month.

No record found in IRS since March 22 2019. Have made several calls to IRS..still no record. The man I had offered to prepare my taxes the second time was a good man who I trusted for a year. Made a mistake this year..

Do not even fall victim to these crooks!! They're not only taking your advance like they did me, but it's not due to mistakes like we all make, it's deliberate and even when you catch it with proof none of them answers to a supervisor, general manager, nor you, a paying customer. What they will do is give you the runaround and go silent. DON'T DO IT!

Neglected to file 1 form on my taxes. Gave wrong information a month later about filing amended tax form to IRS. Neglected to fax amended form in a timely manner to IRS. Never available to speak on the phone and will not return phone calls.

I was in need of a tax preparer to complete my 2018 taxes and ended up walking into the Liberty Tax Service located at 14023 Jefferson Davis Highway in Woodbridge, VA. I was greeted by a very personable woman who turned out to be the Office Manager, **. The service I received was nothing short of amazing as ** educated me about the tax law, made recommendations and worked with me, going above and beyond to ensure that I received all applicable deductions as prescribed by the law. I was so appreciative of this because it not only gave me comfort that my taxes were being completed fully and correctly, but it also made me feel that I was a person and not just a number. If you are looking for a personable, knowledgeable, professional tax preparer, I 100% recommend ** and this particular Liberty Tax location as I am certain that you will receive the same professional service that I did! T.

My wife and I are in our mid-eighties and were recently married. We filed a very complicated tax return at the Peoria, AZ office. Randi the tax preparer was very patient working with us on our first joint federal return and two state returns. It was further complicated by the new IRS tax forms and guidelines. The Liberty software was up to the challenge. Randi was friendly even after the tax session by assisting us in our transportation to our retirement home.

I used to go to H&R Block but they took so much money from us. So we have been going to Liberty Tax for years now. The same gentleman does my taxes each year. I trust him with my money to do the right thing. And I have been getting more of a discount each and every year. I will be going there this and every year.

$267.00 for easy tax return, no deductions. $29.98 to e-file. A total of $296.98. Master card charged $331.91. I also have to pay IRS $1200. What a rip off. Liberty at 125 Laurel Drive, Dayton Tennessee. 423-775-4567.

First I had a good feeling about Liberty Tax, but I was very disappointed later on. The payment was quite high when they claimed our income tax for 2017. Beginning of 2018, I asked Diane if it would make sense to have a HST number as I had opened a new food business. She said it's up to me, but it's more work and sometimes not worth it. When I told that later in the year to my friend who happen to be a bookkeeper, she could not believe that she said that. So just because of this Diane **, I lost about $3,500. This is just wrong and plain stupid. By now, I applied for the HST number and I have a new, much better accountant who charge the same. I can absolutely NOT recommend this company. Sabine.

Bad customer service, overcharged people. They need to be upfront with their ridiculous prices. Liberty you should be ashamed. I've tur 25 minutes ago. We ended up paying almost $500 to get our taxes done! All that had to be done was add a few life insurance policies. Pretty basic stuff. Key them all in and done. Took maybe 30 minutes! The girl who done them didn't really know what she was doing. I then called and ask about doing a amendment. Only adding 2 again simple ones added. They wanted to charge me $160! The bad part was the ladies working had no idea what to charge. Two days later they called to let me know. You would think what they charged me the amendment would be free. They should be ashamed of themselves taking advantage of people. They need to be upfront with their ridiculous prices. Liberty you should be ashamed. I've turned you in to Better Business Bureau ned you in to Better Business Bureau.

Lady at Monroe La tax office claim be nice. I feel bad. I'm hurt, very destroyed. I can't get my tax money. I paid her 500.00 for one individual claim. She may be good person. I never file my taxes ever again. I know she could have helped me. No took my money. Gave no breaks trying be so honest. Look I got write letters see to it what can I do. I'm not proud of her service. She try hide behind her help. Please if in Monroe, La do not go Liberty Tax. She is rip off.

I’ve been using Liberty Tax Service 2 years. Even the last year Liberty Tax Service try to make it right by offering me this year's taxes with no fees. I was sure to ask the question when I was told this and my question was, “You mean I don't have any fees whatsoever?" "Know you're value customer," that's what was stated to me. This year's experience was quite different. First of all I was greeted. I was treated politely. My question was answered. I was ecstatic about the situation, and I'm very excited about not having any fees whatsoever. So we got the papers and everything prepared. The taxes was finished. I received $50 for using Liberty Tax Service. Granted that's the only thing that I've ever been told it was for when we first come in just for filing with Liberty Tax Service.

I did my taxes here a few weeks ago. I was told I was receiving a certain amount back I was never told in the whole conversation we had that my cost to file with them was 882$ never not once. She told me she was waiving my fees to efile so I thought damn I'm doing my taxes 4 free but she just wanted me to sign and get out quick before I notice the charge. I don't know what she did extra on my taxes that she had to charge me so much. The most I would expect is like 300-350. I want to know exactly what I'm getting charged for.

I did my taxes online last night. I am single, homeowner, and not a lot of deductions. Should be easy right? Well this website is not user friendly. First it took me 15 minutes to log on, create a password, and go thru hoops to get in. I had to do password reset 4 times and even change a username. Then I wanted to upload last year's return after filling some of it out and was told I had to delete the return I started and start a whole new one. The whole process took me 5 hours. Now I am trying to get a copy of my taxes and have to use the "chat" function to get help... and they are telling me their server is down. I'll never use them again. Next time I'll pay the extra and drop them off like I've done every other year.

Horrible place. They charged me 900 to do my taxes and did not tell me they were charging me that much. Do not go here, worst place ever. Gave me some excuse that my bank charged 200 for direct deposit and their fee was 700 which is completely bull. My bank does not charge for direct deposit.

The staff at this location are extraordinarily nice and professional. My poor rating is given because they are overpriced and I hope to encourage everyone to file through the IRS website or through an independent CPA. A basic 1040 form will cost $240.00 to start. That is insane! Don't let that little $50 cash for filing lure you in. It's a trap! Also, please note that their Easy Advance is crap too. If you have student loans, you will be denied. It's in the fine print.

Liberty Tax is the worst place to file your taxes. One year they insisted our tax return be mailed to them. One year we have a hard time getting our check from them. This year they want us to pay 150.00 to file our taxes. PLEASE PLEASE stay away from Liberty Tax. They are frauds. Individual agents run these place. Go with a H&R Block, Jackson Hewitt. Anybody but Liberty Tax. PLEASE STAY AWAY! Liberty Tax in Cleveland Ohio.

We went on Friday evening to do my husband's taxes. We had forgot receipts, so we had to come back the next day. We went back. Taxes were done, except the gentleman couldn't figure out how to scan in receipts. We were told we would get a phone call when it was figured out, 2 days went by, we called and were told they just needed to be signed. Took 20 minutes to get there, we go in and were then told that he still didn't figure it out. So no communication at this Liberty. It's family owned by people that don't know how to do taxes. We got our paperwork and left.

First thing I noticed was the provider filing my return obviously was lazy and wasn't paying attention to simple details as far as my contact number, email and my address all had mistakes and I don't understand how or why? Especially when they were repeated throughout the entire visit with my ID, w2, pay stubs, etc. Then for a basic filing I was charged almost $600. Never again!

Cannot do the tax filing for us because shes not CPA... WTF!!! Just wasted our time!!! I will never ever suggest this to you!!! Very lazy workers!!!

First I would like to say, I've never been to a tax place where soon as you walk in the door you are comfortable. My first time with Liberty Tax and the staff makes you feel at home, I had so many questions where it was information that I never knew about, and every question was answered. I had a great time with the ladies, so helpful, polite and of course funny, but all around very professional... I thank you ladies for being so kind and helpful. I recommend going to Liberty Tax on Central Ave East Orange, NJ and go check out these ladies... Thanks KAITHY, JACKIE, PAULINE... Keep up the great work... God bless.

My son went to have taxes prepared thinking 50$. 2 W2s. No quote about price was discussed. Called and made appt. He owns nothing. Simple 1040. Cost over 350$ for prepare. Then the money is not sent from the IRS to the consumer, it is sent to a bank, then to the consumer. Egregious, outrageous, ridiculous! Something big time fishy with this company ripping people off... If you have any sense you will use the IRS website or visit an independent accountant to prepare. I own a business and home, and file long form and pay $100.00 for my filings. Where do they have the audacity not to tell you what it is going to cost until after they hit the submit button and you lose all your return to them. Disgusting!

Went to Liberty taxes in Vineland NJ. I ask them how much they charge. She said it goes by the forms. Ok so I did my taxes and two days later I was not busy so I am looking through them. They charged me 624 dollars to do my taxes. This is not right. There should be a law for changing people too much money. They know how much they charge from the beginning. People be careful. Don't let this tax service get over on you. I goes down there to address the situation. He like, "Come back next year. I will charge you 200." Smh. Never again.

IT'S IMPORTANT TO UNDERSTAnd that each site is individually owned (franchised) so a professional experienced person at one location will not provide the same experience as a shady owner whom your neighbor went to somewhere else. If you choose based on reviews, be site specific. I learned this the hard way. 1st year I went to the Eden sq location in Bear DE and actually got more money than I ever had with anyone else.

Very fast and friendly service. The representative is very nice, they acknowledge us when we walked in the door. Wait time was awesome too. I would recommend for people to go to the highland location...

I usually do my taxes myself but I needed some financial help so I went to Liberty Tax and was told the refund loan is guaranteed. But I was turned down! If I was told there was a possible chance of being turn down for the loan I would have never use this place. I was charged $450... When I usually pay $0 when I do it myself. Never again will I use a tax company to do my taxes. Thanks for nothing Liberty Tax!!!

I filed my taxes through Liberty Mutual taxes only because they told me I was approved for the advance of 6250 but after I got home after I filed I found out that the lady forgot to check the box for the loan. The only reason why I went through them is because I needed the money for my car payment. Now that I have to wait a month for my taxes because they forgot to check the box. My car just got repossessed. I got to say Liberty Mutual ruin my life and they said there's nothing they can do about it. I usually do TurboTax but this time I did it through them. Just for the loan I paid 450 hour pocket so I can get the loan, now I can't get it so I'm out 450 bucks for nothing. To me Liberty Mutual sucks.

I never told how much were they going to charge me and I was charged almost $1,000 and I haven't got my state taxes back which I send all the information that they require and I also went to the office and they had to submit it again and I never got my state taxes but I think I was overcharged and I never got a response back.

Liberty Tax has been the best tax service for me since 2005. They are always professional and knowledgeable about current tax laws and changes. I would recommend Liberty Tax despite the higher preparation cost. If any issues arise with your refund, they are helpful and have been prompt in finding a solution. Thank you Liberty Tax Service!

My husband and I went to see a Mr. ** at one of the Liberty Tax Service offices in Jacksonville, NC due to an error done at the Camp LeJeune base, who told us that my husband in the last 4 years he did not have to file his NYS taxes in NC. Wow. They were wrong, so we went to see Mr. ** (he talks like the character from SNL and he's real short too). The 2014 NYS tax was done at another unrelated to Liberty Tax Service that they too, took a very long time in handling our D-400, nevertheless we paid our NYS taxes including our penalties and interest fees. Because this other office took such a long time, we decided to go to Liberty Tax Service and this is where we met Mr. **. He took care of our 2015 and 2016 NYS taxes and paid what we owed including penalties and interest fees to the NCDOR.

Bernice and Kelly are fabulous tax preparers that did my past two tax years, they were not of the norm. They were the best... Updated on all IRS changes and amendments, friendly, efficient and even have me a soft drink. Five star... Can't go wrong with this office.

I used the Liberty Tax Service on Sawmill Road in Dublin, Ohio to prepare my 2017 tax returns. This was quite possibly the most nerve-racking 3 HOURS of my life, as it became painfully obvious that the person preparing my taxes was totally incompetent. I would have asked for another preparer, but he was the only person in the office. Immediately upon leaving, I called the national customer service number and explained my concerns and ask if I could take my returns to another Liberty Tax location to have them reviewed. I was told by the very rude customer service rep that all their locations were independently owned and operated, and if I would have to pay them (again) to have my returns looked over. I ask to speak with a manager or supervisor and was told there was no one else I could speak with. Avoid this business as you would the plague.

I humbly would like to say that Liberty Tax located in Frandor of Lansing, is by far the best and utmost professional tax service in the business. No matter the complexity of the job, or the time constraints of finishing the job. One can depend on Liberty Tax to deliver accurate and proficient service to their clients. Undeniably!

Used another service until they became too expensive. Went to Liberty first year and had to guide them thru my return but it was fine. Year 2 had to go to another location because the first one shut down. They told me they had franchise problems. They could not transfer my prior year info, so I had to sit thru a slow retyping of my info. I reviewed their work and found several errors. Then when it was ready to transmit they told me they would not honor their own coupon and held my return until we negotiated a fee. I will never use these morons again. They wanted to charge me $750 after I did most of the work.

I file my taxes at Liberty Taxes at 56th Georgetown Rd of Indianapolis. I usually have my taxes done by the owner's daughter. She had to leave so I ended up getting my taxes done by a new girl. I gave the tax preparer all my w2’s and my both my 1095A papers and I watch her type in all my information. I watched the tax preparer closely because this happen before. I put faith in them again. Well she didn’t send all my information in correctly, which delay my taxes. So I had to in turn in again my forms to the IRS. A couple months later and I get a refund and the amount is lower and than what the tax preparer calculated. I call the owner and told her I was dissatisfied. She had a real bad attitude and was justifying why tax preparer mess up. She even try to blame me and say I didn’t give the tax preparer the forms.

Liberty Tax Service, Ames, Iowa - Worst experience ever!! Ripped us off!! $260 for a single tax return and the lady didn't have any knowledge. We had to help her file the taxes. She was clueless. Our only mistake was that we didn't ask what they were going to charge beforehand. This is a life lesson for future. Never going back there.

I've had Liberty prepare our tax return every year since 2009. This year, I was shocked when they informed me it would cost $640. That's the cost to prepare a Oregon state and 1040 federal forms with medical costs and charities detailed on the schedule A. Our home is our only asset and wages from employment our only income. They applied some mystery promotion that we weren't aware of, which reduced the bill to $339. When I called to ask the total price, the Office Assistant said if we brought in 10 cans of food for the local food bank they would reduce the final total by another $50. I was prepared to pay $289, which was an increase of $30 more than last year's price of $259. When it came time to pay the agent requested $339. I asked about the donation discount and he informed us that we already had the $30 1 mystery discount applied, but he couldn't tell us any details... Because he was new.

I would not recommend using this company to do your taxes. You would be better served frequenting one of the other tax preparation firms which are more established and well-known. Liberty Tax has a pop up office (1st Ave in East Harlem, NY) in my neighborhood and they are the most unpleasant people to have as neighbors. They conduct themselves in a very unprofessional way with the neighboring businesses and residents. Even the police had nothing good to say about Liberty based on their dealings with them after complaints from the neighbors. If they behave this way with the local residents, I would not expect honest service from them.

I did after all receive a check from Liberty tax today, 3-17-18. The check was dated for March 3rd, so I am not sure why it took so very long for them to mail it. The envelope was stamped March 16th. I did appologize to Liberty, and will also appologize to Bill in Maple Shade. Thank you.

Spent the past month trying to file with Liberty Tax online. Their system is broken. It doesn't accept your AGI or PIN. They basically told me to wait longer for tech support to fix but couldn't give me an estimate of how long. Worse service ever. You would think it wouldn't be difficult for them since I've filed the past few years in person with them.

Being new to the area and unable to get an appointment with local tax preparers I opted to go with Liberty. I should have done the taxes myself. The people were friendly but completely unaware or unable to accurately prepare a tax return. After submitting my documentation I didn’t hear for two weeks. I called to inquire and was told they needed more information which I provided. After another two weeks and no word, I called and was told they work working on it, call back Friday. I stopped in that Friday and the preparer spent two hours (or more) preparing the taxes as I waited? When the prep was complete I was owing more than 5000 on FED and getting 3200 back on state. This did not make sense so I asked the preparer to review with me. Turned out she left out taxes paid and a deduction. That corrected, the amount owing came down on FED.

2017 Refund - I have used Liberty Tax since 2011 and this year I was told and shown a bottom line return. Well I owed IRS a some. Well ok but my return included tax fees etc and did not receive what IRS showed I'm am due. So Liberty says our fees came out. WHEN I WAS SHOWN ALREADY FEES WERE TAKEN OUT. TIME FOR ANOTHER TAX SERVICE.

I filed my taxes with Liberty Tax for the year 2016. I received a notice this week in the mail saying I failed to report income from a employer and that I owe the IRS $1183.00. I went to the Liberty Tax office I filed with and they did an amendment. But the amendment showed that I still owe $980.00. The person that prepared my taxes tried to say that I did not give her the w2, but all my information and w2's were in the packet of information she gave me when she completed my tax return. She will not admit that she accidentally forgot to add in one of my w2s, so now I have to pay for the mistake she made. I will never do business with Liberty Tax again, nor will I refer anyone I know to them.

They charged almost $400 for tax preparation, which is absolutely ridiculous. The only reason I went to them was because they offered $50 and I needed it to make car payment because I lost my job. After I filed I was told they didn't have the funds but would the next morning for sure. I called the next morning and was told they haven't received the funds and it would be Tuesday, still haven't received it. Do not use them, I went to two different stores and they all have terrible attitudes. I wish I had read their reviews before I went there. They should be shut down, a business shouldn't be allowed to scam so many people and get away with it. I'm going to be filing a complaint with the BBB.

Cost went from 350 to 550 in 2018. They will not even ballpark a price for. Paying this amount of $ doesn't mean you get your taxes any faster. All tax preparers will get you same amount of money. I don't have bank account mortgage just a w2 and 1099. Took less than 10min. Online says $130 to $150 or $450 for business. What a ripoff, After knowing this anyone who uses them must be hard up for $50 they give you.

$381 for a simple return for a 26 year-old, single kid, with a dependent? For that amount of money, you would think the preparer could at least throw in some bells and whistles... continental breakfast, chocolates, stocked refrigerator, or how about just a simple, warm attitude while she’s preparing your taxes? I think we could have received a warmer welcome if we had driven straight to the IRS. It’s illegal to text and drive in my state... does that apply to texting and typing, also? She couldn’t drop the cellphone long enough to look at the numbers to fill in the blanks on the forms... well, you can bet that $381 was correct. Clearly, I need to change careers. It’ll be TurboTax next year.

Well I would not recommend Liberty Tax Service at all. They charged us 661.95 to do our taxes and never again will we go back. But I don't mind paying the fees but she took 547.00 for herself. They're con artists.

Liberty Tax Service is the worst place I've ever gone to. They charge me 300 plus dollars to do a 1040EZ form. I went to them only because it was convenient and I don't have a computer at home. I could have did it for free at H&R or any other tax place. So they charge me $300 and promise to give me a refund and then said that because I was mailing it they are to their address that they were going to also give me $50 is the next day 'cause they didn't have any money in the office at that time. Mind you I didn't ask them or go in for the $50. They offered me the $50.

So I did my taxes on TurboTax.Com and had a problem with my AGI from last year. So I wouldn't do Liberty Tax to have them do it to see if they can get around the problem. Well TurboTax.com is free for EZ file 1040. H&R Block does it for free. Walkins even. But I figured Liberty Tax would also do at 8:40 for free and they are closer to my house so I stopped in there. They tried to charge me $300. Already I was like WTF but then I looked at his computer screen and saw that they had in my turbotax.com file open on their screen and they were just trying to use where I had already done on turbotax.com to finish my taxes. Turbotax.com, H&R Block, all of them let me do this for free. Liberty Tax 300 bucks for some BS. I will bad mouth and let know the truth and word as much and as far as wide as I can about Liberty Tax. I guess they got to pay for the dancer in the Statue of Liberty costume somehow.

They screwed you up, they promised $3250 on their website for cash advances, but guess they only request $1300.00 from their financial institution compare to other tax preparer that put what you need. At the end of their stupid calculation you are not given the whole amount but half of it. Don't file your taxes with them. Go to H&R Block Liberty Tax. Refunds take 3-4 weeks for the fact that you do e-file. I am not impressed with their services anyway.

Every year when the IRS opens Liberty submits your return but for some reason any returns they submit sits in limbo for a day or two while other tax services that submit returns goes right through and gets accepted, finally after a day or two your return goes gets accepted but that is where it sits for 21 days to 8 weeks before you see your refund and I am talking about a simple easy one W2 return. My brother did his return with HR Block the same time I did mine. Same day his was submitted the next day so was mine. His was accepted within two hours. Mine took 36 hours, he got approved for refund two days later. One week later he has his refund. Today, mine is still just sitting in the same spot. Something is wrong with this company. During transmission it gets hung up and messes up getting your refund. Never again will do my return with this place. HR Block next year.

The only reason I filed with them was to get an advance on my refund. I agreed to pay the $380. They say they can’t tell you if you’ve been approved for a loan until after you file so you end up paying this amount and then, like me, get refused for any advance. I didn’t have any itemized forms. Just basic taxes and that’s what they charged me. They didn’t give me the loan for who knows what reason. I’m so frustrated that they would take nearly $400 to do what you can do on TurboTax for free. Liberty Tax is the worst tax service. I will never file with them again and I’ll make sure I spread the word. Hopefully we can get this business shut down. Robbing people. On a side note, the person that did my taxes was friendly. The staff were all nice.

I went earlier today to have my taxes prepared. I lost my job in December 2017 and have been struggling to make it till glorious "tax time". My daughter-in-law told me about Liberty Tax in Shelby, NC. She said that they were offering refund advance loans and that you didn't have to have your W-2 yet, that your last check stub would be enough and that almost everyone is approved.

This year, 2017, I was notified by IRS that $15,000 was not counted on 2014 taxes. Been going to Liberty for past 10 YRS. Penalties and fines were $5,000.00. Went to Liberty Tax Service, and they denied it was their fault. I even showed them the account from the bank they had not included. They denied ever seeing it and therefore would not be paying for the fees and fines. Very upset. Will never go there again. They are expensive.$315.00 to itemize. They don't stand by their word. Please BEWARE.

We paid Liberty Tax in April 2017 to file an extension for us, so we can File in Oct. Got a letter from IRS said we are in failure to file, charging us with almost $4,000 in penalties and interest. We contacted Liberty tax and they said they would take care of it, but could take months because they have to do it through the mail. We told them they need to pay the IRS that money and they danced around suggestion. They just said they will correspond through mail with the IRS. In the meantime IRS wanted to garnish our wages and take our bank account. Liberty needs to man up to that they did not file that extension and pay those fees pronto!

I used the Philadelphia Pike office in Claymont Delaware to do my 2015 taxes. The charge was over 300.00 and I ended up owing over 1400 to federal and 800 to state. In 2016 I decided to "compare" Liberty Tax to TurboTax and one other tax company. I dropped the same packet of info off to Liberty and the other company. Liberty wanted me to pay over 400.00 for a return that had me owing several thousand in taxes. The other company would have charged me 250.00 for a return that basically resulted in me breaking even - owing to federal, but getting almost that same amount back from state. TurboTax cost me 150.00 and I got 2000.00 back.

Customer Service is a negative 5 and they are crooks - They did my taxes in 2013 and missed the 1099 on my state that they did not miss on my federal. The state levied my account and I had to enter into a 40 per month agreement, which I still continue to get fees and penalties added. They have been ducking my calls since Dec 2016, and I finally had to have a court officer (constable) serve a letter to them. Still I get ignored. Well Massachusetts is a triple damage state so guess what I am suing for triple (4500.00) so beware and don't use them.

We've been having our taxes done there, but this time the preparation was uncomfortable. She called herself CC. She was so impressed with the amount that was made, she's been calling MY husband daily every single week since April. Very trifling.

While having my taxes done there last year, the lady who did them made a mistake that was caught by another. It cost 350 to have them done but it was my first year filing after having been divorced and had withdrawn some money from my IRA so I wasn't confident doing them myself. Last week I get a notice from the IRS saying that I owe just under 20,000!!! I am LIVID and as I now see, screwed. Their website says that if there is an error they'll pay the taxes and fees associated but not the amount that they erred. I could have screwed it up myself for free! DO NOT TRUST LIBERTY! 20,000!!!

Have used Liberty for years. This year I took the in and when we went to sign she said 600.00. I have never paid more than 350.00 for their services. She said the was a change in ownership and this is why the increase. Never go back to them. I will use H&R Block which is just down the street.

I filed my taxes in Denton Tx and for the few years I filed with them never had problems until this year. The first time we went there in February this year they did our taxes but messed them up completely but we didn't even know for a month. They never even called us. After us calling them over and over we finally got someone on the line and that is how we found out. We then went back to their office and sat there 3 hours until finally they called us back. They supposedly fixed them and showed us everything on the screen including their fees. We finally found out when our return would be deposited and it never was deposited.

I filed my tax return in Elizabeth City, NC today because I usually wait to the last minute! I walked in and Mr. ** playfully told me and another woman (with toddler) that we should not have waited so late. I did not take well to this bs of a joke and said "I came last year around this time"... "but wait didn't you get paid etc"; as he continued to work with another couple and the other lady was ahead of me, Tiffany his flunky began to work on my taxes. She had to ask him if it was alright for almost everything? Come on, if you know taxes you do them. When it came time to pay it was $400.00 but he brought it down to $225. I should not have been charged that much for a simple W-2 form. I have no properties or other claims! Rip-offs!!!

DON'T ever use Liberty Tax. My daughter went to them to get her taxes done (1040EZ). They charged her $239.95. Pure thievery. She has never had to do this, therefore had no idea. They are taking advantage of young people and do not explain anything. They claim their tax prep fee is $50.00 then there are all these additional fees. I went into the corporate office in Columbia SC to find out why they thought this was ok to charge a young person this astronomic amount of money. The General Manager threw me out of the building. How professional is this. Obviously they just prefer not to acknowledge their fees up front. If you want to have your money stolen from under your eyes this is the company to go to. A normal CPA would charge approximately $50.00 for a 1040EZ and these people aren't even licensed CPA'S. DON'T AND I REPEAT DON'T GO HERE!!!

Just left Liberty Tax Service in tears. My son and I went to get our taxes done. They did his first since he only had one W-2 and charged $399.00! I could not have mine done because I did not work last year, due to medical issues no income coming in but I own my home and have a 401k and medical expenses. My tax prep would have cost more than my son's. Now I have to try to do my taxes myself. Woman who prepared my son's taxes said they go up 10% every year. Well they just lost us as clients.

I made an appointment a week in advance. When I arrived for my appointment, the building was locked. I called them and was told someone would be there in 15min. I gave up after waiting half an hour. So they can TAKE appointments, they just can't KEEP appointments, which really is the most important part.

I had my taxes prepared at Liberty Tax on 4-8-2017 and was absolutely shocked the fee they charge. After my taxes were sent, I am given a bill of $600.00. I filed a simple return and itemized a standard sheet, typical property tax, covered California, mortgage interest. Never ever go back...

Went to Liberty Tax with the simplest tax and they charged me 133.00 to enter 5 things on a tax form. This is a rip off scam and I won't be back. Didn't even get my tax paperwork yet. Still have to make a trip back when they call. What kind of business is this. Seem like IRS would get involved or better business.

Okay, so first of all, they ain't even had no type of candy anywhere or WATER. Like I Sat there with cotton mouth, dry as a mother ** after smoking a blunt and all they got was cold coffee. ** that. Secondly, they misspelled my name (which I think they had purposely done) so my bank had to return my refund back to those fat **, so I had to wait even longer! I was suppose to get back over $800, dude told me that after deductions, I'm get back $500 something. So anyway since my bank had to send it back, fat Albert wrote me a check instead saying that I'm ** getting back $400. I'm guessing they charged me extra because of their mistake or charged me because stupid ** lied to me. Either that or they just hate people and like to butt ** our lives.

I usually file taxes with them but somehow this year I never received my state taxes and they charged me 200 dollars to file but they told me I was being charged 100.00 and when I received my taxes they charged me 200.00. I hate them. I will never file with them again nor will I refer anyone else to them. They are under investigation for stealing taxpayers money...

I recently went to go pick up my refund check of $72 when I was told $265. Liberty already took my $203 in state for fees, come to find out my earned income of $263 was being taken too. All but $72. They claimed the cost of the forms sent in had been the reason but they could not tell me how much those forms cost me and the fake manager said she had no way of finding out. Someone called claiming to be a district manager (which I found out was not) and told me they will not refund me or resolve my issue. I'm pissed and on a mission.

What a ridiculous setup. I was trying to use the one in Florence, KY. I had an appointment. There was one person there working. We never even got past the initial entry information into the system because she kept getting up to answer the phone across the room and for any other people who came in needing documents. She told me that per regulations she had to. So basically if the phone kept ringing we would be there for hours. Then she asked me what the number for EIC or ENC was on the form. You know, the whole point of me bringing in the full and complete stock sheets from Vanguard and Scottrade was to let someone else figure out the aggravation. She told me I should call them and gather whatever number she was looking for.

I went to Liberty Tax this year and I regrettably had to go back in the office 4xs to have them fix computer issues on their end because my taxes kept getting kicked back. Then I was told I would get 2694 back. Finally IRS app shows taxes were sent to me. I look at my account and there was only 1815. Liberty tax charged me 879. I'm so pissed. That is outrageous and I'm not letting it go. I'm going to do whatever I can to keep fighting their blatant robbery of their customers.

Mohammad ** is a Fraud, his whole crew are nasty and will make mistakes on your tax return. He says one price before the tax return and after half done will give you different amount to bring in cash. I was charged $1500 for doing 2 w2 tax return. When I paid him cash $500, he held my file for a month and then said bring another $1000 or else I have you and your wife's info which I can sell them to with lots of money. Immediately, I did my tax return somewhere else and I promised myself that I won't go back to his office or never in Liberty Tax return. Selling my info? He is a disgusting person in real life, always act like he is cooking something. I complained to SEC, IRS, all Credit companies and also complained to Liberty tax return. I am very upset with his behavior and I think FBI should put him jail.

Unfortunately we chose this place to file our taxes and I'm sharing my experience to hopefully warn others of fees that may not be disclosed to them and possibly save them time because they are slow. The beginning of the experience was nice, the lady that prepared our taxes was unfortunately not forthcoming with all the costs of filing with Liberty Tax. They explain what "they" will charge, but she never disclosed there would be additional fees from what I've been told now, is by another bank. After explaining to the manager how I felt that I had been tricked into doing my taxes there, I would have not paid that high of a price to file my taxes. He was so rude and obviously lied to the owner about our conversation because the owner told me there was no way I was going to bully him into returning my $49.95 processing fee that I was NEVER informed that I would be paying and it was taken out of my refund.

Well one, they charge way too much to do 15 minutes of work. One of my checks was sent to them on Feb. 9th. They kept it. Charged me 49.95 to take money from me on top of the 195.00 and the 105.00. Joke.

I went to Liberty Tax in Marysville Ohio to file return. Told them I have 3 dependents which is my girlfriend's kids and they filed it as my own kids so now I'm waiting on the IRS to see what they're gonna do. I can get in trouble for this when I didn't do it. I know nothing about filing taxes that's why I go to a tax preparation place so they do what they want. Told me my return was 10097 and charged me 560 to file and I got 2400 back cause the rest is froze by IRS cause they're not my kids so never go to Liberty Tax.

So I filed my tax with Liberty Mutual on the 3rd of February 2017. I tried to get a advanced refund so I could have enough money to attend my grandfather funeral back home. I got approved. The man "ROBERT" who did my paperwork said they'd charge $500 and something to do it and if I don't get it on the 15th I would on the 18th and today is the 1st of March. My status is still showing my application is still being processed. I called the people that did it. They say they have no control over how long they'll take to send it. They are the worst customer satisfaction time phase lying to get people to file with them and can't give account when the 21 days has passed. I'll never do it with them again...

I used Liberty Tax Service in Brighton CO for the first time this year and it's been nothing but a hassle. The "forget" to inform you of all the rules and stipulations about easy advance they offer. They overcharge for their services. They forget to file everything necessary with the state tax authorities. They change your refund method from electronic to paper check (with the full knowledge you are moving, knowing full well the state will not forward a check). Their level of negligence and incompetence approaches criminal acts. I will never use this service again, totally not worth the wasted time and money.

For first time used them for taxes. Filing was fine until I paid fee and submitted. Now I have no access to my account using the login I opened with along with verification of email from them. What crap is this? Now I have to send email, answer security questions which were never asked of me from the website. Why have security questions set up if no use until you have a problem and have to handle with back and forth emails and hours of waiting time. Never again.

I have used Liberty Tax for at least 8 years and had never had a problem UNTIL this year when I moved to another state and had to choose a new location (SHELBYVILLE KENTUCKY) to prepare my taxes. I have NEVER paid over $200 to have my taxes prepared with Liberty and was shocked when I was told I would be charged $471 TOTAL to have them prepared this year. I was informed it was because I had purchased a home this year and moved, which meant I had state taxes for two states. I wasn't happy about this price but thought maybe it did make that big of a difference so I allowed them to continue. I have since done my research and KNOW this price was ripping me off!!! While preparing my taxes the lady doing them had to call for her manager on different occasions as she did not know what to do. I was told that the $471 would be taken out of my federal return.

My first experience with Liberty Tax was on Feb 14, 2017. I went to file using this company on 67th avenue and Indian school. First we got there my fiance and I and we sat down. They were polite at first. Well first off my fiance was offered a beer in the office and not only that I was charged 535.00 for them to do my taxes and then another 100.00 dollars for my state refund. I am head of household and 2 dependents. I will not discuss my return amount but I have not ever been charged twice or for even that much money. I will not recommend this company for anything and I will not use Liberty Tax again or even look their way. I made a call today to the place I went and the supervisor was rude and had a messed up attitude... I feel like I am being ripped the ** off. Ugh. Just ridiculous.

I have been going to Liberty Tax for about 5 years. The service is good. They are very friendly and helpful. And they give you $50 cash for letting them do your taxes. But every year it costs more. This year it cost me 597.00 to get my taxes done and an anticipation loan. I feel I'm being overcharged. Can someone help me? If I am being overcharged. How do I get my money back?

I thought that Liberty Tax would be cheap because it is a walk-in place. I asked how much it would cost, and they told me that it would depend. I should have run then, but I went ahead and had them do my taxes. It took the guy over two hours for my tax preparation, and then he wanted to charge me $500! I got up to leave, and they lowered the amount. I did not feel that they were trustworthy or competent. I do NOT recommend them.

Had problems getting tax filed correctly. Inexperienced employees. Was told the fee was $95.00. To be taken from the refund. Asked for direct deposit. Refund was minus $149.95, instead of 95. Was told their bank charges 49.95 for deposit. I asked why I wasn't told of this or a copy of this agreement. Was told their printer wasn't working. Was told if I had paid upfront I could have saved 49.95. Wasn't told any of this.

I had my taxes done but I had an issue with my status. To make a long story short, the lady that helped me Coleta I think her name was lied about receiving my file, lied about who could help me, lied about who I could call, and lied about how long it would take to fix it. I ended catching her in her lies. After I get my refund I am filing a complaint with their corporate office. I would do it sooner but I worry she might try to mess with me again. NEVER GO THERE!!!

First & last time customer with Liberty Tax, $525 to prepare my taxes. They got me the least back from all prior years & charge a lot more! I will not recommend this place to anyone for any of services they provide, they reach you $50 & act as though that's a big amount, which in reality they are sneaky & getting that $50 back & then some! This place needs to be shut down! It was all less than an hour worth of work at that!!!

Liberty Tax was very rude when went to prepare my tax. They did not contact me when my refund did arrive. They charge a total of $555.00 just to enter some numbers in the system. They have been committing fraud.

I have filed with Liberty Taxes since 2012. My experience has not been like everyone else's. Yes, they are not cheap, but they will get you to highest refund. I have always been approved for the advance, but I never took more than $750.00. This time I only advance $500.00 off my refund. They really do not know if a person will get approved or not. The only person who will know whether or not they get approved for the advance is the applicant. If you are approved, the money will be in your bank account by the next business day. Literally, if you applied for it on Monday, it should be there on Tuesday, no later than Wednesday.

I have a Partnership. They screwed up my taxes so bad that I had to then go to an accountant to do an amended return. It cost me $1,000.00. The location where I went to is In Reading, PA. The owner Eugenie ** said she would send me a check to pay me back what I paid her and I'm still waiting. It has been four weeks. I am giving her till tomorrow and if I don't have the check I am going to my attorney. DONT USE LIBERTY TAX. When I contacted the corporate office they just keep giving me the runaround. They messed with the wrong person. I will not stand for this.

Final cost for filing taxes: RIP OFF. I never use services like Liberty but I did this year 2017. I used Liberty of Bristol, VA only because I had attempted to file my taxes online on a well-known company's website and within 48 hours my personal computer had been hacked by a Zeus Trojan Virus. Someone was attempting to steal my identity and create panic. I was told by the Internal Revenue Service that if someone filed my return before I did there was nothing the IRS could do to stop it. SAY WHAT? I rushed to Liberty because a friend said they would give us both $50. They gave me $50 but said they couldn't find my "friend" in their system yet he had filed there that previous year. After being asked various personal questions (ssi #, address, phone number, dob...) in a very insecure setting where others in the lobby could possibly hear my answers they started the filing process.

I live in Derry NH, I have been going to Liberty Tax services for 2 yrs now. The first year I went they told me that the marketplace in NH where I got my insurance were not taking out enough money so I need to increase my deductions, which I did. This year they tell me the same thing and that I would not be getting any refund from Uncle Sam. I find this to be a bit troublesome, why am I getting a tax credit? And I increased my deductible, I think this is a scam and they should be investigated.

When I went to Liberty Tax Service place today, to get my taxes done, I expected a tax preparer fee as one would when going to any tax preparer be it H&R Block, Jackson Hewitt, etc. However, I didn't expect to pay $200 more than last year. They said it was due to a few reasons – I made a little more than in 2015 and it costs more to have moving expenses deducted. Having my moving expenses deducted (showing them my moving receipts from U-Haul, hotel stays, etc.) cost me almost $100 more in tax preparer fees. What BS. If this is what the well-known tax preparers do after it has been filed – not telling you the reasons for the extra charges, then I won't ever consider using one of them again in the future. Wrong to charge extra for moving expenses.

An awesome District Manager named Karisma resolved this matter within a few days of my complaints to the corporate office and also issued me a refund and apologized for any troubles experienced. She totally understood what needed to be done. Also, I like to commend the corporate CS rep Verna for being super fast with response and copies of all correspondence to both main corporate and district. These two people show you how good CS is important in an increasingly transparent society.

Liberty Tax 809 Berry St. Fort Worth, Tx - I got my taxes done 2 weeks ago thinking I would get it back and they hadn't even submitted it and it still wasn't submitted till today. They're telling I'm still getting charged.

For the past three years I have been going to Liberty Tax and got my tax refund there on Century Blvd., and the one on Manchester Blvd., on La Brea, and they did my taxes and got it in the mail in no time. The customer services was great. I had no problems because it was closed to the neighborhood. They would call me to check and see if I got my tax refund but you have to go and pick it up or have a bank account.

This was our (me and my husband's) second time back. So, we are one might call returning clients or customers. We had a very simple return. They charged us almost 300.00 and then to make us feel a little better about it, handed us a 50.00 bill. The people were nice enough, but never again. We will be doing our taxes ourselves next year. This is not how you treat return customers Liberty Tax... Sorry.

I went to Liberty for the first time to file my 2016 tax returns. It was then when I seen a problem but with me not knowing everything I need to know I went ahead and filed them anyway. This year I didn't get as much back as I did last year. This year I was only getting $500. They took 400 of that they need to go out of business because they are not doing a good job. I mean seriously $400 when I'm only getting back 5.

I went Liberty Tax in Stillwater, OK. I went here to just get an estimate on how much they would charge and after she entered my information I was told how much and she "you will have it in 24 hours". I thought of "great. I don't have to wait long like I would with TurboTax." I even asked the lady what about them saying no refunds till the 15th. She said "No, just 24 hours." I said "Ok let's do it." So 2 days go by and I went back to check because I haven't heard from them and that's when they told me I had to wait till after the 15th. I said that isn't what the girl told me and all they said was sorry. I said me too. I'm never using them again. I am beyond ticked off.

Oh my goodness Liberty Tax is running a huge scam and I hope they get what they deserve. I've always filed my own taxes for free but needed a loan so I applied for their loan. They told me they would charge me around $250 and that I would not know if approved until after signing to file my taxes with them. First of all, they are falsely advertising NO FEE part of the loan/tax refund advance. There is a fee. It's a $49.99 bank fee. Of course it get charged out of your income tax refund. Second, you MUST file your taxes and sign to pay the tax preparation fee (minimum $250-$500) in order to APPLY for the advance loan. And THIRD liberty tax says the advance is not credit based nor do they know qualification criteria.

I went to have my taxes done at Liberty Tax Service. I have been hedged 562.00 to prepare them for a simple 1040 then I see they taken 49.95 out to transfer my lil money I do get into my bank account. I never paid this much to file then I see that they added all my taxes that I made in New York added to the money I made in KY. They said I owed New York taxes and I never owed. I always got my taxes from New York, all of them. I need to know why.

I've been filing online with Liberty Tax (e smart tax) for 8 years. I have had nothing but problems with them for the last 2 years. You cannot get a person on the phone to talk to you about issues, but can only leave a message and someone from customer chat is supposed to get back to you within 24 hours. They don't call back. I had no issues with my return and contacted customer chat because after 10 days it was still in submitted status. I was told something different each time I contacted them (20 times) and no one knew how to fix the problem from showing and ID to software issues and bugs in my return. It was going to cost me $150 to file my return with them. I stumbled on the website Eztax return and filed the SAME return for $20 with NO issues. I will NEVER go back to their company. What a huge rip off and a waste of my time.

I went to Liberty Tax for the first time last year in Lockport NY... The WORST!! They gave me 50 for being a first time customer which I noticed they charged me on my taxes so never got it FREE!! And then they promised me my refund in a week so I spent my whole check on getting my car fixed depending on my tax check to make up what I spent... Never did I get my tax check till like a month later I tried calling the place and they told me the man who did my taxes was on VACATION... NEVER EVER GO HERE. THEY ARE DISHONEST AND UNPROFESSIONAL. NEVER AGAIN!!

I have used Liberty Tax before while I was attending University, I had no problems. Years later, 2016, I have been unemployed for a while now, and had no money. I brought them a 2013 W-4, and they prepared my taxes. There was all kinds of problems on my part. I had no money to pay them for their services. I had no mailing address. And I am going through a divorce. They prepared my taxes anyway and for free. They took the time and effort to sort my nonsense out. Now I will be getting a $500 refund from three years ago delivered to the Mesa County Health Department. May GOD bless the folks at Liberty Tax located in Clifton, CO.

I'm at the END of MY ROPE with this. Liberty and J.P. Morgan Bank is a joke. The Tax Preparer sent my return to another customer’s account. The bank is suppose to reject the deposit and return it to the IRS. Well that didn’t happen. The bank accepted the refund the customer spent it thinking it was his 2nd refund. I've been dealing with this from March 7, 2016 until now. I called the IRS and they traced it to: Name and SSN Do Not Match, Funds Not Available, To Return as of 04/12/16 (a wrong account per Chase Bank). IRS Case Close. The bank says “Here's the customer name, address and phone number.” The customer said “I don't have it. I'll give you my amended tax return.” That was 8/20/16. I'm still waiting.

Went to Liberty Tax on 7061 Clairemont Dr. San Diego and the girl that did my taxes had no idea how to put in my write-offs and put me under the wrong status. Now I have not only not gotten my tax refund I have no idea if I will hear from the IRS? They had the balls to charge me $550 from my $800 dollar refund that I have not received and now JTH Financial is sending me letters! Does anyone want to take these guys to court? Do not go to this company!

It was easy during tax season to get an appointment, but during non-tax season... forget it. I tried on 3 separate occasions to make an appointment and no one called me back or contacted me to confirm, and when I tried to call the office I got an answering machine stating that they were open the day I called 11 am-3. I called at 1045 am and left a message, and still I received no follow up call. The whole reason that I needed to make an appointment was because I received a letter at the end of August stating that I needed to file local tax. Despite what the tax rep from liberty said in April. (He informed me that it was 'my choice' to file local tax.) Needless to say after extreme frustration I made an appointment with another tax company to fix their mistake. WOULD NOT RECOMMEND LIBERTY TAX TO ANYONE! HORRIBLE CUSTOMER SERVICE! NEVER AGAIN!!!

My husband and I had our taxes prepared at the W. 27th Street, Cleveland, Ohio location in April 2016. The preparer seemed very nice and after we gave her all the information needed, she told us we could come back the next day and pick up at certain hours. The next day I returned at the time I was told to and the place was closed. I sat in the car for a while in case she would come back as she stated they would be there until 9:00 p.m. and it was 6:30 p.m. when I arrived. After waiting a while, no one appeared. I live 45 minutes away and totally wasted my time coming back to Cleveland. The next day we returned and there were 2 different people there not the one that took our information. The lady checked and our returns were not completely done. We waited while she completed them.

I hired Liberty Tax Service in Jacksonville Florida. My tax return was done from my computer. I submitted my information. After waiting a month with no emails or phone calls I contacted them. I was told my return had been flagged by their company for a random check. My return would not be submitted until I verified the information I had already given them. I was told they do not email or call when it is flagged. They wait until you contact them. I was never told flagging was a possibility or that once you give them the info they will not follow up with you.

Liberty Tax is the worst. Took them a month to prepare a fairly simple return I used to do myself. When I tried to get a copy of the return they kept telling me their printer did not work or they did not have printer cartridges. It took 3 weeks for me to get my paper copy documentation back day of tax day. I wait a month for my return... NOTHING! Check the IRS website and they cannot find my return. Go back to that office and find out THEY NEVER FILED IT ELECTRONICALLY. We signed all paperwork and paid them their fee. They had no clue what happened. Still cannot get my money back for paying them to submit even though they have a 100% guarantee. The local office said the "Corporate" office give refunds. Called the "Headquarters" number and they said they do not release the "Corporate" number and the local office gives the refunds... WHOLE OPERATION A JOKE - BEWARE.

I have used Liberty Tax for a long time. My returns were always accurate and easy... So I referred 2 people this year in the hopes that I would get the nice $200 referral bonus ($200 goes a long way when you have 2 kids and one income). I waited patiently for them to contact me, and after a few weeks of waiting I went in to the store to find out what the process is for getting the bonus as advertised. I was told ''the bookkeeper has to approve all referrals and it should be ready in a week." Well a week came and went. I went back in to speak to them again (different person) "the bookkeeper has to approve all referrals and it should be ready in a week." This was the response from ANYONE I spoke to.

Had my taxes prepared in Brunswick Maine at the never open Liberty Tax Service on Pleasant Street. They prepared the taxes, took my check for $342 and I never heard from them again. The preparer would never either answer his phone of return my calls. His voice mail became inactive. I called my credit union put a stop payment on the check as I slowly became aware that I was being scammed by this business. DO NOT do business with these people. They are scammers. If you see a dancing statue of liberty by the side of the road, push down on your accelerator and keep going.

I had been with Tax Brain for about 7 years and absolutely loved their customer service and ease of use. I got my refund every year in the time stated and never had an issue. This year 2015 Tax Brain I guess was bought out by Liberty and the navigation through the screens was not user friendly at all. I think I was on the phone trying to get clarification more times this year than all of my 7 previous years. When I finally got done the state wasn't ready yet so I had to wait until they accepted the returns. I went back, submitted the returns and waited patiently for about 4 weeks. Went back to the state site and my refund was never received. Went back to Liberty to find out they rejected it as random security check.

My experience was amazing. First of all to those of you who says its bad or there is hidden fees there is a $44.95 service fee if you have your refund taken out of your tax return. If extra money was taken out of the money you were suppose to get back then the IRS did that because Libertys home office handles the bank and money end of all of it. If you had to go back because of signature issues it could be that the name you wrote on your data sheet isnt whats on your social security card and sometimes theres technical difficulties and sometimes people have bad days. Everyone was friendly and was accepting to everything I had and listened to me. Not all of the locations are the same. Its a franchise so theres different owners and guidelines. I loved filing with Liberty and will be back to file with them again. P.S. All Liberty tax preparers are put through a tax class and are certified to do your taxes. Most people in other companies are not.

This has been my first time filing taxes in 7 years so I thought I'd give Liberty Tax my service cause it was close to my residence. Their service was ridiculous!! The people who wear the signs outside kept running in and out the store. They were standing in front of the building smoking cigarettes and marijuana. They had people who didn't work there or even filing taxes sit around and just chill. I filed my taxes with them February 3, 2016. I haven't heard anything yet and it is now April 5, 2016. I really regret going to them and I will never be serviced there again!

I was double charged for my tax preparation. I was suppose to get back 1000 dollars when I got my check it was 200 dollars. Liberty is ripping off taxpayers. Don't go to them, they are dishonest.

The first appointment was cancelled because the preparer had only been doing taxes for a year and looked at my forms like a deer in headlights, not knowing how to do them. I made another appointment with a more seasoned preparer, but they must not have told her she had a customer because she wasn't going to be there until later that afternoon. They have a severe communication and organization problem, and that's why I will never go back to them.

I only got back 3279 and the preparer charged me 738 plus 49.95 I believe for a paper check to be picked up in the office which I requested direct deposit... I was asked did I have health insurance 2015 I said yes. And instead of her asking what type, she assumed I was through the Healthcare market which now have my taxes on hold and I filed February 1... NEVER WILL I USE THEM EVER AGAIN AND I DON'T RECOMMEND THEM TO ANYBODY.

After filing, was billed almost $700 because of the numerous forms involved. Taxes were not ready as promised... Had to make another trip to pick them up. To add insult to injury, the company ran my debit card twice! I protested and was promised it would be "taken care" of. Right! Another trip to their office. The clerk called her boss who (most likely) said, "Tell him it was mailed on Friday..." I told the clerk that I didn't believe that. She got real defensive and told me to take my complaint elsewhere. After 2 weeks, no refund for overpayment. I filed a dispute with my credit union.

I was charged 490.00 dollars to get back 680.00. Had to go back 3 times on the same day because the girl there kept making mistakes. It took her and myself with time almost 5 hours to get my tax paperwork correct. I was told that they were not giving the 50.00 dollar card away anymore, but the commercial on T.V. kept saying to come in for a 50.00 dollar gift card. I will never ever go back again. NEVER! Bad experience, too much time consuming and the lack of experience sucks. I will not recommend anyone to this place, if anything whenever I hear someone is going to go to Liberty Tax I tell them not to and explain what happened to me. Ripoff, scam and utter thieves.

My daughter decided to give Liberty Tax a try. She went to the Palmdale Blvd location here in California. She was told that someone had used her name fraudulently and that the long form would have to be filed with the IRS. She waited the 6 weeks like they told her to. My husband went into the place with her and someone told her that it wouldn't be extra for them to file. They had already taken more than half of her check in fees. Today she called to see if her check had arrived (it did). They told her that in order to get $180.00 she would have to give them $380.00 in fees. WTH??? We will be reporting them to the franchise tax board and to the BBB.

I filed my taxes with Liberty Tax on Jan. 23rd! It is now March 8th. No refund!!! I hate that I was suckered into the $50! The location I went to was extremely unprofessional! She was talking about obtaining a different job at a prison so she could find her a 'husband"! I felt unsettled being that my important information is housed at her job location! She then got irate, I next called the local police department on her **!! I will never file with Liberty Tax again!! ** them!!

It took almost 3 hours for the lady to do my husband and myself taxes. She kept getting information wrong. We had to explain over and over again the same questions. She messed our paperwork, charged us $488 and we never received the 750 advance.

Went in here twice! Should have TRUSTED MY GUT! I asked how much they would charge me to help me make sure my taxes were accurate and the woman told me they don't quote fees until they input your information and offered me a 50$ gift card. I told her I was a single mom and needed to stay within my budget (which I gave her) and I pretty much already knew where I stood and my budget. I didn't have all needed documents and she tried to still get me to file and do numbers and told me to GUESSTIMATE!! They are SERIOUSLY INCOMPETENT and DON'T KNOW what they are doing! They tried to SCAM me on fees after I told her my budget and LIED as well as telling me to "Estimate" amounts!! They tried to KEEP my documents and copied them!! I had to get seriously FIRM with them to get my documents back! NEVER GO HERE! They ARE NOT CPA or TAX Pros!! SCAMMERS AND Liars!!

Fine line between unscrupulous and fraudulent practices. Trust your instincts if you are concerned. I am ashamed I did not research them like you. I've done simple returns but now they are becoming very complex. I paid $4000 in taxes for 2013. I questioned my thoroughness. I decided to go to Liberty for 2014 returns and also a review of 2012 and 2013. I was told not to redo past returns because it would trigger an audit. I realize now that she had no idea how to do an itemized return. When I picked it up I began questioning what she had done. I was there 4 hours, late into the night.

My dad and me decided to try Liberty Tax service and the one lady there took 2 hr 45 minutes to do a tax filing for my dad who is retired and only gets a pension and has a small mutual fund gain. The lady had to call someone about 4 times at least (I lost count) to get help to fill out his form and she charged $383. Outrageous, incompetence and ripoff. Never use them.

I went to liberty tax on feb. 31, 2016 to file my taxes. Let me just say People Be Aware. Don't ever go there. I was charge $600 to file. Which I ask them how much it cost. They lied and said $25, which is the bank they use fee. Then I was promise $50. Every excuse in the world. 'Oh the guy not here. Come back in a few minutes.' I waited. Came back 30mins. 'Oh he still not here.' They lie about everything. Let me add. The person who did my taxes. Didn't put me as head of household. So they had to do them again. I freakin hate liberty tax. Don't ever go there.

This is the third year having Liberty Tax in Waxahachie, TX to do my taxes. I had prepared Excel spreadsheets on all of my expenses in category for each expenses... The tax consultant never ran figures to check my accuracy or if each item was taxable. He just plugged in the numbers I had provided. After completion, he advised me that I get a refund, but owed Liberty Tax $502 filing fee. When I asked about the fee, he said that last year when I paid $50 that that was a promotional fee. He said that he had no control over the fee that is charged. Now keep in mind, I had done Excel Spreadsheets and he ONLY PLUGGED in the numbers provided. Also, he questioned an income amount for a bank from 2014 taxes and I advised him that that was not income but interest. They had to amend the 2014 taxes and I receive a refund.

Liberty Tax charged me $659-$150 (manager discount). I asked why the excessive fee, he said he used different schedule forms. I was in shocked and I told him that 2014 was less forms used and I was charged way less then. Never ever deal with them next year....

Let me start off by saying I only went to them because of the $750 EZ loan they were offering and let me tell you it's complete crap and a lie! I visit my local office at 6940 Lee Hwy suite 103 Chattanooga TN. I sat down with them and explained my situation on why I was using them this year as opposed to doing it myself like every other year! After I was through I asked what the criteria was for the advance and was told that they don't even know but I should be approved with no problems due to the amount of my refund. So like an idiot I went through with it. After they were done inputting all of my information which included 1 w2 I was informed that I would be charged $422.00 for preparation fee. Why in the hell did 1 w2 cost me that much to be filled.

I went to the Clemmons NC office and a woman named Kathleen did my taxes. I have 5 children. She needed all of their social security cards. We just recently moved and I explained they were in a box in a storage unit. I had prior years returns with all the children's numbers listed so they are definitely legit! She said they needed the physical card. Ok. I called the SS office and was informed the only way to get a SS card was to bring current official school transcripts. Ok, another trip. Finally after me driving around town for 2 days I was able to be issued new SS cards for the kids.