Voya Financial Reviews

I closed my account on the 6th and paid a few to have my check sent expedite and by UPS. Well after a week got nothing. I called to get a tracking number and they explained it got sent accidentally regular mail and they would refund the 50 dollar fee. Well now 2 weeks no check and I called every day for a week straight and spent over 2 hours each day on the phone with different supervisors giving me conflicting stories and excuses and to have a racial comment made was the icing on the cake. I got almost 3k stolen from me from this company that is lost somewhere in regular mail by these people and I want to take legal action and go public about the racial comment made.

I mistakenly on-line signed up for a one-time repayment on a personal loan from my 401k, immediately I contacted the service via email and attempt by phone. I followed this up with 2 more phone calls explaining the error and requesting to make a 3 year auto pay installment on my loan, I was assured this could be taken care of. Alas! VOYA attempts to withdraw the entire loan from my bank account, I respond saying "hey! Wait, I was under the understanding this was reallocated!" I was told that I had to repay the loan in FULL otherwise be taxed for taxable income! I repaid in full and received a 1099R for a MUCH MUCH like 12 x's the amount of the loan as taxable income! Which is insane as I repaid the loan in full in less than 30 days that I was told it had to be!!! I have NO STARS for VOYA as their customer service was robotic and difficult! BOOO VOYA is the WORST!

I have a sizable 6 month TD with ING. It was automatically rolled over a week or so ago but the interest rate they are paying fell by 70 basis points. The RBA only reduced rates by 25 basis points so I called up and asked why the big drop. ING gave me no answer other than to say "it is what is." I said I can get more elsewhere - again the answer was "it is as it is." OK I said I will take by money out. I was then told I had to give 31 days notice and that for the entire time of the term deposit I would now only receive 0.045% interest. That is $4.50 per year interest for every $1,000 invested. I decided the bite the bullet and close all my ING accounts down. They got me this time but they will not be ripping me off again!

I have recently decided to refinance with St George Bank, moving from ING. My husband and I approached St George in August and filled in necessary documentation to proceed. This past week I have spoken with St George to follow up and they advised me they have been in contact with ING on a weekly basis to have this application settled, but ING have sat on it and are doing nothing. Yesterday I spoke with ING who informed me they received the paperwork on the 8th of September but have failed to do their job. After speaking with a number of people I was told to wait and it will be done soon.

We have 2 business loans accounts with them ING. Since their so called "upgrade" to their website it has nothing but trouble. Our accounts can no longer be view on online, several phone calls and emails has been made and sent to but nothing has been resolve. Fancy enough their website works effectively on direct-debiting but nothing else.

My late husband opened a tax deferred TSA with ING. He passed away in 1998, and the account was left to my two minor aged sons. We have been struggling with the VOYA customer service. They told us that the account was "closed in 2013". That money was taken from my late husband's paycheck--it is my children's, not VOYA. This fight is not over. My sons need that money to pay for college. I am a teacher and a union member. VOYA often sends representatives to our schools. You can bet your life that I have alerted the Union and the Wisconsin Education Association Council to NOT endorse this company. They are thieves.

I have been trying to do a roll over for nearly 3 months. They keep making me jump through hoops; every time I try to call I wait on hold for at least 5 minutes. But the most infuriating trouble is trying to obtain the account number, they know that is what keeps a roll over from happening. Like millions of people, I will change jobs and employers use different providers, a roll over is very common. I have never experienced anything like this. I will never use Voya/ING or affiliates ever again.

My In-Laws purchased a contract from ING that has now become Voya. Do not even think of calling Customer Service unless you enjoy speaking to a phone clerk with limited English language ability. You will NOT get ANY straight answers, period. The annuity contract and the statements are nothing more than smoke and mirrors. They say that you cannot track the performance of the funds you have invested in and there is no association in mutual funds available off the Street. Such a dazzling bit of magic will allow Voya to REDUCE your investment by secret FEES and CHARGES. AGAIN with no possible way to track what is happening to your Money, ALL without explanation. I lodged a complaint and a week later Suzy ** claims they need 2 more weeks because an actuary is required to investigate... MORE SMOKE AND MIRRORS. Bottom line... Do not BUY anything from Voya. Leave your money in a cookie jar, you can STEAL from yourself.

Me and my partner went to open a joint account. It has been a 2-week process. We keep being told different information each time we call up, after a minimum 15-minute wait time. I have been with ING for 2 years now and even have my super with them. I can no longer see the point and will most likely change banks and super accounts in the near future.

I've had an ING Direct account and mortgage for nearly 10 years, and am one of those that should have benefited from the Rate Renewal Class Acton suit. Since I never received a check, I inquired. The staff was utterly incompetent, repeating again and again that the remaining funds were given to charity. Again and again I said that I knew that, but wanted to know where my check was. After literally an hour of babbling, the agent "escalated" the call. At that point I was given a defunct website and telephone number. I should say I was "blown off," because I told the agent at the beginning that the website and telephone numbers no longer worked. This is one of many frustrating experiences I've had with the company's support staff. And please note that they lost a class action suit due to their fraudulent refi claims. The rates are sometimes good; the service is terrible.

My wife lost her job and is 59 1/2 and was told that she could make a lump sum withdraw from her 403 account but we were only sent 20% and we were told that we could only take out 20% over a 5-year period. We may lose our home due to this company. I would not ever trust this company as we were lied to the whole time. Seems they want to benefit from keeping her money and really do not care about their customers.

About eight years ago I opened an account with ING Direct. Now it seems that the company has moved overseas and I am no longer able to access my account. I can't call the number because it is an international number and my phone will not call overseas. It is not a lot of money, however, it is still money that belongs to me. This is frustrating at best! How do I contact this company to access my online account. I do not remember my username and password. Their website has ridiculous hoops to go through in order to get in and I am unable to jump through all of them without speaking to someone.

I've never experienced such deliberate avoidance of a request. They claim to be the "most ethical" company, but trying to withdraw funds is like wading through a swamp of dense muck. When I call and talk to a customer service advisor, that person either does nothing or does NOT understand what to do. Then I'm presented with a number of hoops to jump through, including going through their ridiculous and redundant "planwithease" website. I had no choice about this company as it was chosen by the institution from which I retired.

Invest through ING. Pretty happy with the way things are going, want things to be better. It satisfied as things are. I really don't know how helpful I can be as far as I am concerned. Things are pretty automatic and I have very little if not nothing to do that would change the way things are.

I have been unable to access my 401K account information for several months. My employer switched from J.P. Morgan to VOYA to manage our accounts, so I had no choice. The password provided was not valid. I was unable to access the account through their website no matter how many times I tried. They have sent passwords to my address on 3 separate occasions and none of them worked. When calling the number provided, I was kept on hold for more than 15 minutes before I could talk to someone. Another password was mailed and it did not work. My company will be switching to Fidelity as of 1/1/16 so all of this will become a moot point. But my issues with VOYA were NEVER resolved. I'm glad my employer is dumping VOYA.

Got an account with ING while I was employed. Now I am retired and it is a struggle to get my money from the distributor Voya on time. They do not deposit funds on time each month. I cannot recall the last time I got my money on the first of the month. My bank has assured me the fault falls on ING. This is true since my monthly statement shows they wait up to a week before making the deposit into my account. When I called to rectify the situation I was blown off by a Supervisor. They are bad news.

Like other reviewers I had a small amount of rollover 401K money that was placed in an ING/Voya account. After receiving statement after statement from this company showing various ridiculous fees being taken out of my account, I decided to close it and invest into a more reputable company. As I was doing a 60-day indirect rollover to another IRA account, I requested that no taxes be taken out of the check. When I received the money, there was a $95 termination fee AND a $35 maintenance fee charged. They also took out state taxes, which was listed on the check.

I had a small balance through a former employer, and was told that since it was under 5K I needed to take it as a distribution. Voya was provided the simple directions on what needed to be on the check for it to be correctly deposited into my qualifying IRA (bank's name, my name, account number). Well, they sent the check without the account number so the bank deposited it into my checking account. It's fixable, but when I called Voya to send me a statement that showed the distribution, the "customer service" rep tried to argue with me that the check shouldn't have needed an account number on it to be directed to the right account.

We have been trying to get a home loan from our investments for 3 weeks now. Every day we call and someone tells us something different. We were first told 5 days with the signed promissory note, proof of a purchase agreement (ours is notarized) and proof of the closing date. Then the date kept changing further and further out. We provided what they requested, yet they red flagged our account! Apparently, they're not smart enough to know how building a new home works.

Called and spoke to another rep. Advised the State was requiring an email or fax confirmation that the I did request the info and they were working on it. Rep denied doing this. Asked for a manager. Rep came back and told me no. "We don't do this. We won't email or fax you anything." Read her what was being requested. A statement saying "your request for information has been received." "No, we don't do that. The State of IL will have to call us for something like that." And she went silent. She would not say anything further. Not "I am sorry." Nothing. Horrible service.

I have a large annuity at Voya (that used to be ING) and have been trying to find out how to transfer it somewhere else before it expired. I was left on hold at a call center in Manila for hours and no one in the US would talk to me. They don't call you back and you are sent to a call center overseas. I never want to deal with this awful company again. This is what is wrong with the USA. I suppose the CEO is too busy buying yachts and homes to deal with the little people who support this company. They are frauds. DO NOT BUY ANYTHING FROM VOYA. They are terrible. I am going to get my money back if I have to take legal action. They are awful.

My account from a former employer rolled over into a VOYA plan. VOYA and IDP contract for this to happen at the end of employer/employee relationships. VOYA charges customers ridiculous fees for the privilege of having to chase their money down including monthly charges for "administration" and an additional fee to roll the money out of a VOYA account. The fees are designed to chip away at small balances until there is nothing left to administer. These relationships should be illegal and exist only because the financial services industry has a powerful lobby. When asked about the fees VOYA's CSR was irascible and defensive. Not only do you pay for the privilege of chasing your money but you also pay the CSR to treat you poorly. Congratulations VOYA, keep up the great work.

My husband is deceased. He had an ING access account which appeared to be worth a significant amount of money. I'm trying to find out where it is or where it went to. If you need further information, please feel free to contact me. I contacted Voya and they have no record of him and his social security number.

I think this company just does not care about customer service. I have been waiting over a month for a loan which they say takes 5 days to process. When I called at the two week mark they said it wasn't processed but they will. 4 weeks and nothing. Monday they said I would have by Friday. No supervisors come to the phone. No response to the contact up on the web page. What is going on Voya? This is terrible.

I am trying to set up a new 401(k) account with Voya. Have had to talk to several different people and have received different information. Definitely not TRowePrice!!

So my company signed us up with this 401k plan. I have tried to get setup, it took over 5 attempts and even called them to get my information into their system. Finally it’s there but they signed me up for a financial adviser that I have to pay for which I never agreed upon. My current investments have all been changed and I cannot get anything changed. I have called 6 times now dealing with Voya and Morningstar to get the service turned off and to change my vestments. This is the worst company I have ever dealt with. If your firm goes with Voya, do yourself a favor and say NO. It’s run by a bunch of idiots.

Every now and then my wife goes in to the 403b and requests a loan from her retirement. Most of the time they fail to process the loan in a speedy manner. As they put it - somebody is working on it. It seems that ING has very poor customer service. Can't wait to take all of the retirement out of ING and invest it somewhere else. Other times, the wrong form has been filled out as they decided to change them. They don't bother to tell either. No calls. No communications.

My plan summary states I can make loan payments directly to the plan in addition to payroll deductions. The plan states I can prepay the outstanding balance in whole or in part at any time. I have sent in a payment and they are refusing to post to my loan.

Firstly, they take your information over the phone to transfer your 401K to another institution. That's scary - How are they sure it's me? Secondly, my broker says that the $150 exit fee is steep and unreasonable. The whole reason I left ING (now Voya) is because their fees are exorbitant.

I had 4521.00 invested in my 401K. Today I see 0 as the balance. I called customer service today. I called first time, on hold for more than 45 minutes and customer survey came up. This is a strange experience for a financial company who does 401K.

I am on Long Term Disability, I had researched some, although I am heavily medicated and an agent had me fill out forms for medigap supp F and D policies. When my Sister saw them she told me I should not take them, so I cancelled the applications. When I 1st called ING/Voya, I was told I would need to sign a letter to cancel coverage, I never received this letter and received a call today stating I am unavailable for benefits. W/O this coverage my prescription drugs will bankrupt me, The Part D medigap policies do not cover through the gap and the medicare advantage does and I have had it since 04/2013. I believe they should allow the coverage since I am still on the plan until end of year and never signed to cancel stating I knew what I was doing.

Opened an account for my daughter for her to access while at college. There was some confusion as ING requested change of password. When password did not work we both called to request funds. ING response was no password, no funds and refused to return our own money even after several calls and discussions with supervisors. No wonder they are changing their name. Criminals!!!

I opened a Retirement account upon being employed by the County of San Bernardino in June 2013. Upon ending my service with the county effective May 14, 2014. Subsequently, I requested for the refund of my contributions into the plan. By Check #** for $1,247.97 my contributions were to be refunded. I called when I failed to receive this check on time but was always told give it time. Getting tired of waiting, I called on Wednesday July 16, to report non-receipt of this check and requested that the check be stopped and instead to be paid by direct deposit into my account with Wells Fargo Bank giving the following details: Account Name: Johnson **, Routing #: **, Account #: **.

It has taken me almost a month now to do a rollover to my other plan. They tell me they want a form with a logo to whom I'm rolling this over to. They still want a signature form from my new plan. What a complete waste. I'm still waiting for them to send the form that they won't send me by email. ING states they sent it and I keep telling them they did not receive - to email it so everyone is informed. My next step is to complain by BBB. If anyone have any suggestion let me know.

Getting a hold of an individual that seems knowledgeable is incredibly difficult. They did absolutely nothing to help manage my plan in the year and a half I held an account with them. Trying to remove my money for rollover was nearly impossible. It took months for them to finally have all the paperwork they seemed to require of my employer, even though my employer claimed to have sent it three times. I am inclined to believe my employer. Then once they finally agreed to process the rollover they casually mentioned a 75 dollar fee to process the transaction on each account. This was news to me, especially since I and my husband had recently rolled over other accounts with no related fees. I was displeased with the service, communication, and plan management.

I have had enough of ING and have forwarded documents to them to transfer my retirement savings plan. That was almost a month ago and ING refuses to sign the transfer documents and forward the money to the new company. What can I do? How can I force ING to comply with my wishes? I have contacted ING via email - with no response. I have tried to talk with their phone people - and get no response because they have to talk to someone and never get back to me.

We have been trying for over a week to get a disbursement from my account with ING. Each time we call we get different answers to our questions. They say they will mail paperwork to us but we never receive anything from them. Not even account information. I also work with another investment company which I will not name but they are great. Any question you receive 1 answer. Any disbursement is a phone call away. I believe that once this company has your money you will have to jump through hoops to get some back. My advice to anyone is stay away from this company and invest somewhere else. Once, if we ever, get my disbursement, I will pull the rest out and put into my other retirement account. I hope everyone who is thinking of investing with this company take another look and go elsewhere.

It's Christmas Eve and I try to withdraw 600EUR (twice!) from an overseas ATM machine but no money was dispensed! An error with the ATOS payment network, so they tell me. I spent three hours (many calls) to ING trying to get access to my money (1,200EUR) that had been "locked" by the ATM provider. They were unable to remove the transaction from my account (even though their head office can do this), nor were they willing to provide an overdraft option until the "lock" had been removed. In other words, ING's policy is to leave their customers in serious financial trouble whilst abroad, due to a third-party error.

ING has provided incompetent and misdirected information and delayed the transfer of funds for my daughter's annuity for education. I began on Sept 5, 2013 and literally spent everyday for 2 weeks educating them on what and where the funds were. I also provided all the legal documentation necessary to secure the transaction at the onset. After 1 week of misinformation and frustration, I begin the full time job of relentless pressure on Sept. 10, 2013. Every day multiple calls and detailed notes to actually get to a point of acknowledgement of transfers. I faxed in 2 transfers of which the CS Annuity line said they only received 1. Then on TR I was contacted by the processing Dept for verification and Hope stated she had physical possession of both W/D forms. CS still did not acknowledge original W/D form. On Friday I began the relentless call approach and notified Bill in CS that I wanted both W/D processed he verified. I spoke w/ Andrea on Friday at 5 PM and she assured me that everything was in order on both W/Ds and the funds were going out.

I hold a retirement account at ING that was originally set up with my prior employer. This account was set up over 20 years ago. I left my former employer mid-2000. In the past, on at least 2 separate occasions, I attempted to move my funds outside of my previous employer's control without success. Without going into great detail on these attempts, suffice it to say I did not have the stamina to deal with the avalanche of roadblocks, paperwork, and wild goose chases put in my path in order to complete the transaction.

ING Direct is one stubborn bank that would never help you in case of hard economic times. I am a father of three and sole bread winner in my family. I have a 5/1 ARM mortgage at 6% with ING Direct and unfortunately, I was laid off in February 2012. Therefore, I contacted ING Direct to help with the mortgage until I find another job. But ING Direct bluntly refused to assist me and continued to push me and threaten to take my home. I was surprised that it is the same bank that made steady payments over the last 4 years and now when I was going through hard times, ING Direct will turn their back on me.

I tried to move my money from my orange savings to my external checking account and my checking account isn’t even on it. I always have to get a customer service person to move it. They moved it the wrong way from my checking into my savings which caused an overdraft in my State Bank of the Lakes account of $30. I contacted ING; they said they would investigate it then sent me a letter stating there were no errors with the interactive phone system and they would not reimburse me. This is definitely your error and if you don’t reimburse me, I will be forced to take all my money out of your bank.

On Wednesday, May 2 2012, I attempted to utilize my ING check card and was told that my card was declined. Upon review of my account, I was alerted that my account was restricted and that my account was set to be closed on Monday, May 7, 2012, once all pending transactions were cleared. I spoke with several "supervisors" (or as ING refers to them, "Sales Captains") and was told that my payroll check would not be accepted into my account. In speaking with Zach, I was told that the restriction would be temporarily lifted in an effort to accept my payroll check, but I would need to call on Friday to determine if I could access my funds. On Thursday, May 3, 2012, I called and spoke with Adam, a supervisor, to confirm that my payroll check would be accepted and that I could access my money. I was told that my check would not be accepted. After re-explaining all that Zach had shared previously, my paycheck was to be accepted and I was to call Friday, while standing in front of an ATM, to determine how much of my payroll check I could access.

ING loan offers are a giant scam. Even with 60% LTV, they'll find a why to deny your loan. I also went to ING to refinance, precluding other avenues. Their appraisal came in 18% lower than an appraisal conducted less than 1 year ago and they priced the home lower than every comparable they identified. They completely refused to consider any information I provided them and refused to provide an explanation, mathematical calculation or any detail around how they arrived at their appraised value. Yes, the Good Faith Estimate is subject to satisfactory appraisal. What ING doesn't tell you is that they'll ignore third party appraisals, recent sales and provide no support for a fictional valuation that they'll use to get out of their Good Faith Estimate if rates rise between when you lock and are set to close.

"Dear Gary,

On November 22, I was informed by ING that my debit card had been compromised and that I would be issued a new card. My old card would be deactivated effective December 5. On December 13, there were multiple fraudulent charges against my account made in California at Brick & Mortar retailers even though I live on the East Coast and have never stepped foot in California. I contacted ING Direct and I was told that they were not sure why I received the email saying my card would be shut off on December 5 and that I would have to wait for the fraudulent charges to post to my account.

What happened to me was simply unacceptable, inhumane and tormenting because of the phone representative named Robbie and a manager at the Customer Service unit of ING Direct. Let alone, I have been a customer since 2004. I have only contacted ING Direct today because I needed my date of birth to be corrected. Robbie misrepresented his intent and motive to me when he asked me if I could verify a past transaction in my account. I gave all the information he asked. After he knew my life for the past few years, I have underwent unnecessary torments of physical incidents as a result of third-party liability incidents of losses, damages, injuries, violations and deprivation of my right and freedom to live my life as the way I was supposed to without these external, uncontrollable and destructive circumstances that more and less likely is related to the inaccurate date of birth that needed to be corrected on my ING Direct savings account.

The company I work for many years had several companies manage the 401k plan for them although there was an option to move a portion of the money in your retirement into a self-managed account handled by State Street Global Markets, LLC. Without warning, my positions were liquidated to my self-managed fund due to the fact that the company I work for switched from ING to Merrill/BofA to manage the account.

We've been trying to roll over a 457 plan for my wife. First, we had to call ING; you can't do it online. We got the paperwork and filled it all out, including a name change form. We included a new social security card and new password. Because it was a 457 plan, we also had to send it to the previous employer who sent it to ING. We got a call from ING later, seemingly trying to get us to not roll it over. Nothing was happening, so we called again a few weeks later and they said it was processing. Nothing was still happening so we called again. We learned that because she signed it with her first and last name, instead of her first, maiden, and last name, they (Judy ** at ING) thought it was fraud. However, they felt no need to contact us. They have sent us a new name change form to fill out. We have no idea if we need to refill out the rollover form, which was many pages long, and send it back to the previous employer.

I applied for an online mortgage loan (refinancing) with ING Direct. I agreed to pay $350 if I accepted the loan offer and did not close the loan. The home appraisal came out to less than what I had expected. I had applied for $137,000 and ING came up with an offer for $118,500 with a loan to value of 75%. The balance on the current mortgage is 130,000. Nowhere in the process was I told that the loan to value in Florida is 75%. Their site seems to indicate a down payment of 20% for primary residences. I called ING and spoke to multiple people culminating with Eric **. I requested that the loan amount be 80% of the appraisal but they said their guidelines are only 75% in Florida. I protested that I wasn't made aware of this during the process. I now have to come up with about $15,000 in cash or forfeit the $350. I requested that since the loan amount they were offering is different from the loan amount I applied for, I should not be held liable for the $350 but ING refused to waive it and kept repeating the same line about me accepting the loan offer. I kept saying that I accepted the loan offer assuming a loan amount of $137,000 but it was to no avail.

I applied for refi cashout loan with ING Direct. They were very irregular in replying. First, they considered my husband self employed even when I told them that he gets a W2. Then just by the time their deadline of offer was to end, they informed me that my application was turned down because of discrepancy in dates on the pay stubs. When I called and asked to talk to the supervisor, he said they had more reasons. Then in the mail, they sent me a letter saying the reason for turning down my application was, "You are not long enough with your employer." My husband is a physician and has been in the group since 1988 Sept. with no break. They charged me $350 for just processing the application.

I got divorced early last year. The house where my ex husband and I purchased was too much for me alone to afford. I decided to call my mortgage to find a way to work out the plan. First, Tyson from ING direct suggested I do a short sale for the house. So I found agent to do the short sale. Then it takes a very long time for him to respond. My agent had been following up with every paperwork that he needed. Unfortunately, the time of respond that Tyson took was too long. It caused my 2nd mortgage to declined the approval that they approved in the first place. I had been waiting for almost a year until I decided for foreclosure.

My husband and I purchased mortgage insurance through Country Wide now Bank of America to protect our financial responsibility to the mortgage company if he were to pass and could no longer make payments. It is my understanding that this type of insurance purchased to protect the benefit of the mortgage company is usually higher. We could have shopped around. Our mortgage was for 15 years and we joined the Pay Plan Program to pay it off hopefully in 10 years.

After initial qualification for a home refinance with ING Direct, I paid the $350.00 application fee and began the long refinance process. After submitting all of the required paperwork and income documentation, a few weeks later, ING had an appraisal conducted of my home. I was there for the appraisal, and the appraisor seemed very pleased with the house and said that he had no concerns with the valuation. A couple days after the appraisal, I received a letter in the mail saying that my refinance was denied because I had an "unacceptable property." (I should mention here that it is a contemporary style home valued at $320,000, and I was requesting a mortgage of $175,000).

I contacted ING to have them transfer some of my funds back into my checking account, as I have an emergency situation. I was told with the first person I spoke too said that I never set a PIN up therefore she cannot help me. I asked for her supervisor was transferred to a Ryan who I went through all my security questions again with. He told me they would mail me a PIN number and I would have it in 5 - 7 business days, and that I would have to call from my home phone to activate the PIN. I told him I no longer have that phone number and gave him my new number. He put me on hold where I got disconnected.

On March 22, 2010 at 8:30 a.m., I spoke to a male representative named Rod in the ING Direct customer service call center regarding an issue with my account. I was questioning a money transfer I had made between this account and an account I had with another bank. I voiced my concerns over the issue. The representative was dismissive and did not even bother asking me for my account information, telling me that if I had bothered to read the member agreement when I signed up for the account, then I wouldn't have to call because I would already know the answer to my question. He was rude, arrogant, and downright condescending.

ING Direct has yet to return my funds from the NetBank closing. I have filed complaints with the OTS, FDIC and the banking arm of the Federal Reserve but still no money

multipul number of answers and they all say that they are sending me a Welcome kit and a number to access my account. I did change the address to 10404 Portland ave. Hesperia Ca. Telephone # 760 2445397 and I have reported that to ING Several times.

Was not allowed to access any of my money. Their website gave me a problem in entering a pin #, so we called to get it fixed. Was told they would send me a new one, and it would take a week to get and I would not be able to access my money. My myself and my joint account holder called, our identities were verified, all info they asked was verified, yet, they told us they couldn't do anything for us until we receive a pin # in the mail. I asked them for any other options, or if they could rush a pin, I would've paid extra, they told me no. They refused to help me, were rude, didn't care, told me I shouldn't have put all my money in that account.

Settlement statement had incorrect charges. Bad customer service and response when I called them to resolve these issues.