Voya Financial Reviews

I recently retired and requested to close my retirement account and have the funds transferred to another qualified account after filling out all the necessary paperwork more than a month ago and am still waiting for the funds to be transferred. The representative stated the person responsible for processing the paperwork is busy because they are a lot of people that submit their paperwork etc. If the company is overwhelmed with administrative processing requests then they should hire additional personnel or pass off the contract to another financial institution that is more competent and capable. There is no delay in taking the money, there shouldn't be a delay in giving it back, at least not anywhere near close to more than a month now and still waiting. From reading the other reviews this seems to be an ongoing problem with this company.

Tried to clarify an issue with my 401k pension fund. Without going into personal details, sadly enough I have experienced the worst customer service in many years!!! Even the supervisor was rude and basically insisting that they won't compromise at all. No solution, no suggestions and no support as to how to resolve my issue. Even 1 star is way too much!!! They all should be ashamed of themselves and their profession!!!!

My mom passed away and I have spent more than 2 months trying to get this settled. No one knows what is going on. I had my attorney assist in filling out the paperwork. Faxed it in and got a phone that they are sending another paper because they gave me the wrong one. I have contacted her local agent who has never returned my phone calls. His name is Jeff **. He's horrible. I am pulling my mom's money out of there. I don't trust them and you shouldn't either.

I worked for over decade under their retirement plan, and when I left my employer, I utilized my retirement to purchase a house and property. Voya did not allow me to pay for the entire property purchase amount, but sure had no problem allowing a withdrawal + penalties to cover the difference. My purchase amount was about 1/3rd of my total retirement. I paid the extra $50 for expedited mailing on my checks; they charged that no problem, but then forgot to actually expedite the checks and sent them standard mail.

I faxed in a covid act withdrawal form to this company twice in December 2020. I sent the first, never heard back and finally called to have them tell me it wasn't readable. No biggie, faxed another the 27th called the operator that day and he confirmed he could read it and told me I was all set. Wait three weeks for money nothing, call them and they say that the second form was unreadable as well. When I tell them to pull the record of the conversation they give me the run around and keep repeating they can't do anything. I send them a fax verification and a hard copy of the form and they do nothing. I will sue them, but it's ridiculous.

I am disappointed to report similar poor service from Voya. I requested my 457b account be closed to rollover to my new employer. Voya was slow to get me the funds and issued a paper check (mailed USPS). After a few weeks it came and was made out to the wrong payee. I called and had a stop payment and they were to reissue a check to the correct payee. They sent a second paper check addressed to the same wrong payee, again it was sent USPS; this took a couple more weeks. The third time the representative was nice, looked it up and acknowledged their error stating the notes stated the correct payee. She stated the check would be expedited 24-48 hours.

In October I inherited an IRA from my father. My siblings kept their IRAs with Voya but I chose to transfer the funds since I had investments elsewhere. First my paperwork (sent with my siblings’ paperwork) was lost, my siblings accounts were set up with no problems. My paperwork was resent and my account was immediately placed under review. I’ve been given two dates that the check was supposedly mailed only to then be told it hadn’t been mailed. Two months later I cannot get anyone to give me any answers. My next step is an attorney. Do not give Voya your money.

At the end of September 2020, I attempted to change my direct deposit banking information for my annuity that Voya manages. The online request did not work and so I followed up via telephone to Voya's customer service help line. It is now December of 2020 and after numerous telephone calls, multiple hours of speaking to different customer service representatives, being placed on hold and pleading my case to make this simple change, it has yet to be done. This is by far the worst customer service experience that I have ever had. I need my monthly annuity check to go into the proper bank account so that I can cover my bills that are being deducted from that account. I am tired of the run-around and would like this situation to be resolved as soon as possible. I did not choose Voya to manage my annuity and given the choice I would never do business with them. Steer clear of this financial institution!

When I try to pull money from my account they were not knowledgeable, and not helpful. Treated me Poorly. Did not try to help me at all. Call back several of time and got a different answer why I wasn’t able to get my money. Seemed angry that I even bother them.

Over a month I have been attempting to withdraw funds from my 401k through the early COVID withdrawal program. They just need to send me the forms to start. They say there is a glitch in their system but I will receive the forms within 2 days. I’ve called many times but NOT gotten ONE SINGLE REPLY/UPDATE. Tried emailing instead.. They replied 2 days later only saying they are “researching” and will contact within two days. That was last week, no word since. Tomorrow I will file a complaint with the BBB... I believe VOYA will delay until the early COVID withdrawal ends (in 6 weeks). Ultimately denying me legal access to my own funds.

I have requested to close/sell the stocks of my father's estate. I provided death certificate and my court appointment showing me as the legal rep/executor. Started the process in August and still no results. Followed their instruction completed forms. Each time something is missing according to the rep. so we are asked to complete another form. Week after week we have called. Still waiting to get this resolved. I would never recommended. They will take your money but when time to sell it and close the account there is a runaround. My next step to get an attorney.

I broke my leg on 7-13-20. I promptly started my claim. It is now 09-16-20, and I have yet to be paid. I was told the wrong amount of the check 3 times. I was told it has been mailed out, it has been ACH deposited, it has been returned. All of which are lies. And I am fearful to file the rest of my claims because of the hassle and stress Voya causes. I'm am so sick and tired of hearing "2019 most ethical company" every time I call them to see what lies they are telling now. These folks don't even deserve 1 star let alone jobs. They are worthless and a horrible company. DO NOT USE THEM! BUYER BEWARE, THEY WILL LIE AND STEAL YOUR MONEY!

I retired from my company and have been attempting to withdraw my funds from Voya since July 17th. They continue to tell me that they haven't received the faxes that my former employer has sent them on four separate occasions releasing my money; however, they received two faxes that I sent. My former employer even sent the forms directly to a supervisor's fax, and she claimed she didn't get them. DO NOT INVEST YOUR MONEY WITH THIS COMPANY! I'm filing a complaint with every agency I can find.

I have a plan with VOYA - recently I tried to do a withdrawal under the guise of their reasonings. I faxed all the proper paperwork into them 12 times. Why 12? Because each time I'd call they'd say something was missing. Faxing is antiquated, however this is their rule. After 12 attempts they finally said they had it. One of the documents is a certificate from my employer that you print from My Retirement Manager, again that was faxed 12 times. I called back to get the status only to be told I need a trustee from my employer to do their part. I called my employer and they stated they had no idea what this means and asked if I printed the certificate from My Retirement Manager, I said yes, they stated that's all that's needed.

I was furloughed in April due to slowdown in gas and oil and Covid19. In June due to the continued slowdowns my position was eliminated. The job I was with had Prudential for my 401k and doing a withdrawal with them was the easiest thing I have ever done. I did everything online in 5 minutes and had the money in my account in 4 days.

I requested a hardship withdrawal on 7/14/20. I requested this been done via ACH and deposited into an account that they have had on file for months. The transaction was completed on 7/16/20 and "supposedly" ACH sent. I say supposedly because the money was never received in my account. I called them twice a day every day over the past 10 days. Each day they assured me that money would be in the account the next business day. I talked to several representatives, each one assured me that the money had not only left their offices but had been sent via ACH to my bank account on record. I verified the bank account information with them, which was correct.

My employer now uses Voya to manage my 401k. The transition occurred at the end of March(2020). As of July 20th, 2020, I am unable to access my account online. I have called and emailed them numerous times. They have not responded to my emails, but have responded via phone only after I asked to speak to supervisor. The supervisor I have been working with has at least returned my calls and tried to keep me informed of their IT departments work on fixing the problem. However, three months seems very excessive to fix a problem with accessing my account online. I would recommend taking your business to another company if able to.

On May 22nd, I requested a withdrawal from my 401k. It was agreed that 20% would be taken out. The rep I spoke with read a statement that I had to agree with and confirmed multiple times 20% would be taken and stated I would receive my funds via direct deposit within 5-8 business days. On Monday the following week, I checked my 401k account and did not see any type of hold or pending transaction, so I called to double check that my request was being processed, which at that point the second rep I spoke with said no, because there was a question in regards to the amount of taxes I wanted withheld. I said, "How can that be? It's 20% and I was very clear about that." The rep went on to say that the way the first rep wrote up my withdrawal request was unclear.

I was previously with another 401 k but was switched by company LHC to Voya. I was never given a PIN number. I recently contacted Voya, due to I left company, and wanted to roll over my 401 k to my present 401 k company. I was told that my job did not show that I had left and that I would need to wait until out of system. They never mentioned requiring a PIN and had all my personal information. I contacted them again today and was told they could not help without a PIN (same one I never got). I was directed to their website and still not able to get what I needed.

If there is a chance I can leave 0 star I would like to, Be aware, this company is lie to everyone again and again, I divorced almost a year ago, we trying to set up account from the retirement 401 doc from my ex, however, I have my ex work company sent the file to them, they said they are waiting for the doc, I even have the proof that the work company did send via email and all records. I am wondering if anyone could help me out this like sue them to fake react for this? if anyone has same issue, let's gather together to sue them, feel free to contact me. Again, such an awful company!

Working with Voya as a small business is an absolute nightmare. It feels like we are being held hostage by incredibly outdated systems that take extremely specialized knowledge to use (with no easy way to learn). It takes hours every other week just to accomplish simple, repeatable tasks that could easily be automated. We aren't able to transition away from Voya until the end of the year. It is causing significant stress and issues for our business. We're paying thousands of dollars to fix mistakes that would be completely avoidable with a better system.

I started out buying a life insurance policy from ING 8 years ago. After receiving my policy I had almost no contact with them. It was like pulling teeth trying to get information from them. Then Voya bought the policy from them and everything got even worse. I guess the good thing is I'm afraid to die because I don't believe they would even pay off on the policy. I figure I've paid almost 25,000 dollars in premiums in the time I've had the policy and I've had no confidence that they would pay off if I died. Kinda defeats the reason for getting life insurance.

I have been trying to correct an error that Voya has made on my account since 1/31/20 and it is now 5/20/20. 7 calls each time waited at least 1/2 hour. The people who answer phone have no knowledge to fix problem. This account was transferred by employer from Fidelity to Voya. They do not deserve even 1 star. Please, please stay away from this company.

Several attempts have been made to receive information about my annuity for the purpose of renewing my apartment lease and the company has been unhelpful each time. I cannot, and will not, suggest that anyone use them for any financial purpose. I am not a satisfied customer.

On multiple occasions, I have had erroneous blocks placed on my account which prevent withdrawals. The blocks take weeks and numerous contacts to resolve. I recently was wrongfully told that an additional signature was required on a withdrawal request, which is further delaying my request. Customer service is very slow, unresponsive and ineffective no matter the method - phone, online chat, email. Each contact adds nearly a week to any resolution. In my most recent experience, it has taken over four weeks (and counting) to process a standard withdrawal. SImply put, I cannot access the funds in my account when needed.

I have never experienced a company with so many unnecessary fees. This company is borderline scammy. Beware. I took out all my money and transferred it to Schwab and I am MUCH happier! Unfortunately, the company I work for had Voya associated the payroll company they use.... And I did not perform my usual research until I had lost 10% of my money.

I was worried when I had to file a claim with Voya for critical illness having read the reviews on this site as well as the BBB. To my please surprise, I put in my claim on March 16, 2020, and received a direct deposit TODAY! Maybe the issue comes to people requesting paper checks? My experience with voya was excellent! Just in time to get my medical bills paid before they can go to collections. Although, I did have to follow up on my review decision as it had exceeded 10 business days.

I started a Voya TSA in the 1990's and had funds automatically deposited from my paychecks. Last year, I retired and decided to allocate most of my VOYA funds towards the purchase of a home. Voya did everything they could to hang onto my money. It was always a new form needed, or they couldn't read the FAX, or a page missing. Each time it was a delay of many days before the updated app went to a review board. I had 60K invested. My financial advisor had drawn up the paperwork at my request so I could invest 169K in additional retirement funds in Voya. Because VOYA gave me such a hard time, I went with another company instead. I had left 2K with VOYA to keep the account open. After I didn't deposit my 169K they let me withdraw my last 2K with lightning speed.

I filed a claim on 2/14/20 it's 4/2/20 and I still haven't received my claim. They are doing everything to deny my claim. It's not fair when you pay for a service and can't use it. They make you feel worse for filling a claim. At this time I really need these funds to maintain my household. With the Covid19 I really need basic supplies and they holding onto my money. It's sad that a company like this would do this. I hope I get relief soon. I will not be signing up for this service again.

Have been using Voya Financial life insurance product for many years. We got a notice that the rate was going up and my wife attempted to contact them to see what could be done. They refused to talk to her and forced me to call. I spent hours trying to talk to an agent. I got transferred to multiple people and got no response to the calls. Three transfers and endless voicemail options in order to try to find out if a renewal, extension, change in policy or other options would keep the premiums at a reasonable rate. All to no avail.

19 years ago, at the advice of my then banker, I transferred the money I had saved in a poorly performing annuity to VOYA. It was called something else then, but I cannot remember the old name. I recall that the interest rate was 7%/Year for ten years. When the contract was about to expire I attempted to contact the representative to whom I was assigned. This person avoided my phone messages and emails over a 2 week period which resulted in an automatic rollover at 1% for another 10 years. I did everything that I could think of to get my money out out. At one point I received an envelope with about 1/4" thick stack of papers (legal boilerplate) explaining why my request to was denied.

I am writing this review in hopes that companies who are looking to offer 401ks to their employees, that they do not use this company. I have been dealing with this company for about a month now and after several attempts to withdraw on my account of my own money it has been almost impossible. This company lacks customer service and I have been lied to by several different representatives that work there. It almost seems as if no one know what they are doing or talking about. I don’t understand how come this process is taking so long and how no one seems to have an answer for me and I was basically told to contact my employer who I no longer work for for assistance! Why ???? when voya has my money that I requested over a month ago.

Called Voya due termination withdrawal amount. I called in about stated one thing but when I called back the next day it stated something lesser. It's a matter of a few dollars but I need to know "where the difference came in ??".

I just tried to contact them to change my address. They required a pin code that I never got. When I tried to set it up it failed. Then I sat on the phone for over 30 minutes just to get a simple change done. When I finally got someone they told me I needed a pin code or I couldn't do anything. They were unwilling to help in any way. They did provide a fax number, but that was about it. I suggest you avoid this company. They definitely don't know what they are doing.

For any existing or future customers - Avoid Voya Financials for your retirement or any other financial services. They have made mistake on my 401K account while attempting to roll it over to another account. They cut the check on my balance even though the agreement with the customer service rep was to wait till the issue in question is resolved. They not only did not wait to get the right instructions, they cut the check and did not know how much of the balance was taxable and how much was tax-free on a transaction they have initiated. They then said they'd search this issue and get back to me. I have been waiting on their findings for over 2 weeks with no resolution, meanwhile losing on potential gains on my 401 funds they prematurely cut a check for. They don't take appropriate measure to resolve nor do they take initiative to correct the mistakes they make. Horrible company! Save yourself the misery and avoid Voya Financial for good!!!

I've read majority of the reviews on here and I have not experienced any issues with Voya. I called to request funds and I was told 5 to 7 business days I would receive my check. They mailed my check, which arrived within 7 business days.

The good news is that I've only been allocating $7/month to this fraud. They denied my claim to cover medical bills, related to the accident. I am enrolled into accident insurance with them and I wish I did my homework and researched this company prior signing up for this service, offered by my employer. Never again. Money is gone though.

Requested funds from my account on 12/23/2019. Should only take 3-5 days. After a couple of weeks I have called Voya several times. Voya only has excuses but I still DO NOT HAVE MY FUNDS. Was told another 3-5 days!!!

I was injured at work and the workers comp forced me to quit with a settlement. I called to terminate my 401k because it was only 724 dollars in it and wasn't worth rolling over into another product. I was told it would cost 175 dollars to terminate. I said ok. The remaining amount was 549. Then they said I would have to pay taxes on it as well and the final amount that would be mailed to me would be 414 dollars. I said ok. It took them 3 business days to process the request. The check came in the mail and was only 280.85. I called to see what the rather large discrepancy was and was told that the value of my 401k must have dropped over that 3 day processing period and that's why my check was so much lower than they told me I would be receiving. I not sure I believe that explanation.

My mother had her money with Voya. Months after she passed away I sent in her death certificate. I was told I needed to send in more paperwork of which I would have to hire a lawyer to get. The cost of hiring a lawyer far exceeded the $6,000.00 or so dollars that was in the account. Losing mom was hard enough but watching a corporation steal from the survivors, what words are their for that? My suggestion if it were possible to my mom would be to make sure her I's were dotted and t's were crossed if she wanted it to go where she wanted.

New York City decided to switch the deferred compensation funds of its employees from FASCORE to VOYA FINANCIAL. This happened in November 2019. It is now a big mess. Under FASCORE, there was excellent customer service, quick and efficient processing of requests, and expeditious delivery. Now, no one knows what’s going on with distribution requests. The wait time to speak to someone on the phone is more than two hours, and in the office it’s a half a day. The worst is that when you call, no one can really give you any information. It’s a runaround for your hard earned money. Those are billions dollars funds of employees and retirees that are being managed by an incompetent firm. Even though it’s your hard earned money, they make you feel like they are doing you a favor. This must go to the media. Legal action is needed!

I am a NYC public school teacher. City offered a plan 457 to save more money for one's pension. I participated in this plan for several years, saved there some money. It was easy to navigate their site or to call them for help. Suddenly city decided to switch to VOYA Financial. No phone calls accepted, no emails communication services are offered. Market is going up but my money are disappearing. Funds that they offer are impossible to investigate, no chance to talk to someone. Who do I complain? This company is a fraud. It seems that someone in the City is stealing money this way.

We have moved several accounts from Voya to Fidelity. Voya charged us a transfer fee along with the yearly maintenance fee, and then a "termination" fee on top of that. Thankfully Fidelity picked up the fees on those accounts. Most recently, we asked for the remaining balance of our daughter's educational savings account to be distributed to us so that we could pay tuition. Voya charged us a maintenance fee and a termination fee when they distributed the money which amounted to nearly 2%. That wasn't exactly what we were planning on when we set up a college savings plan. We've had accounts at Fidelity, Vanguard, Schwab, and E-Trade. Nowhere else have we seen these kinds of fees. We were put into the Voya accounts only because our financial planner used them. If you are considering using an independent financial planner, I would stay clear of those who use Voya.

I have accident insurance through my employer with Voya. I had an accident and did everything asked. I got the information and faxed everything they asked for.. I have called 5 or 6 times and keep being told everything looks good they will get to it. Making me wonder if Voya is a bogus company. ave your money do not waste it on them. The information has been sitting there and no one has touched it and has been 12-13 days. Every time I call they tell me they will make a note. I am wondering if they are a bogus company, save your money, poor customer service.

Every time I submit an accident claim, it has YET to be processed timely. They claim to have a 10-12 business day processing timeframe but each of my claims have ALWAYS taken close to 30 days for SIMPLE items like a broken bone. If I could give Voya 0 stars I would. Further, their claims payouts are among the lowest in the industry. Aflac and Colonial Life are SIGNIFICANTLY better than Voya.

When I retired my funds were funds were sent to VOYA by my employer. It has truly been a terrible experience. EVERY time I request a withdrawal there is an issue. In addition to it taking 15-20 days to get my money, papers are lost or something was not completed correctly. This time I was rolling over some funds from VOYA to Schwab. I made sure everything was in order by checking with ReliaStar before I sent them.

I received my account with Voya through a divorce QDRO process. I have faxed in a withdrawal request twice with this company and BOTH times, they have either lost my paperwork 3-4 times or they take FOREVER to do the withdrawal. They even gave me a tracking number for the check they sent me and you know how if the tracking # is just generated, it will just say label created? I swear to God, the package sat on someone's desk for 3 days without it even being mailed. I had to call up there for the 4th time and tell someone to be accountable for my package and then, it finally got sent out. Now, I'm on my second withdrawal request and my last as this is the last of the money that is in the account.

I worked for a hospital that offered 403b trough Voya. After 12 years working I was laid off. At the time I was laid off I was had restrictions due to a car accident I suffered while still employed. It was a domino effect. I couldn't find a job on my field due to the physical restrictions. Soon after I separated from my wife I sold most of my tools. A couple of cars I had. The rest I put them in a storage. I called Oct 29 2019 and requested that I needed to cash out. The Voya representative did the transaction and explained that one account I had to fill a form but one I can withdraw and it will take one day for the transaction and 5-7 business days to get my first check and explained my situation if I didn't pay the rent I was going to be homeless plus my storage fee.

I have been trying to access my 401K account through the Voya online website and I kept getting an error message. I called November 4, 2019 and spoke to a rep named Keith who said my date of birth did not match what they had in their system. He told me to fax over my driver's license and it would take up to 2 business days to update in their system. I called Voya November 6 to make sure they received my fax, which I have the fax confirmation in case they said no, and the rep said they received it and it was STILL in process. All I need is my retirement statement. So I called November 8 and asked to speak to a manager. Rondrell whom answered stated she was a manager. Rondrell tells me she sees notes in their computer of my date of birth issue. Then Rondrell tells me she will send me a PIN by overnighter with UPS and someone had to sign for this delivery on November 12, 2019, 8am to 5pm.

Seasoned investor stay away from this firm. Not only will you not make market returns you will also pay the highest fees I have ever seen. Inherited an IRA and was shocked with the dismal returns for the past 10 years in a bull market. I used their trading desk to execute a stock trade to place holdings in cash. Their fee was $45 dollars for one trade. Then on top of that when you you transfer your money they charge you another $35 for the pleasure of returning your money to you. And just a side note when these investments were bought there was a 4% upfront fee just to buy less than stellar investments. In this 200k account that's $8000 dollars gone in then a day. Good Luck if you decide to do business with this firm. You're going to need it.

Unfortunately, my employer involuntarily enrolls its employees in retirement plans with Voya. On/about October 18, 2019, I called Voya to request a loan from my retirement plan. The representative told me they needed to send me a pin because they cannot process transactions over the phone and/or send me the paperwork needed to request said transaction. He told me I could also log in online without the pin (just use my DOB and SSN). However, the website would not allow me to use my DOB and/or SSN. So, I had to call back and speak with a supervisor, who, told me Voya did not have an exception to policy and/or faster process for hardship situations, but that he would put a rush on my request for a pin.

One word "pathetic". Do not do business with these people. As many others have stated, as soon as you need to make any kind of withdrawal, they immediately come up with every excuse possible to not give you your money. I have an account there for 9 years. I had a financial emergency and Completed all the crazy paperwork which is ridiculous, but I faxed it in, and just like that everything ground to a halt. You need a signature here, you need a date there, etc. Went on and on. When talking to customer service they obviously didn't care. I petitioned the money on 8/22. It's 4 weeks later and they still don't have a date as to when I can expect the check. It's my money! Why do I have to jump through hoops for my money?

I requested a termination withdrawal in June, and was told I couldn't get it until August. I requested again in August and was told the request was required prior to July 31. Now it's October and I log in to make a request and cannot access my account online because I changed my cell number and it wants to "verify" me using ONLY sms text. I cannot even request email verification. I cannot change anything over the phone because I need my verification PIN which is found in My Profile - in an account I cannot access, which I can't make changes to without a PIN, which is in my Profile, etc. Horrible financial institution.

I requested a hardship withdrawal from my 401K because I had no other place to get the money to handle my hardship. I sent them the medical bills requested and had to send updated ones and this took two weeks to process my request. I had to jump through so many hoops. After I satisfied the documentation request a "third party consultant" had to approve it, then my employer had to approve it. After all that, they did not even expedite it by FedEx as I requested. I waited three days and when I called to check on it was told that I had to wait until 8 days because, even though I paid $50 to have it sent by FedEx, they did not do it. Beyond frustrated. I'm thinking I could put that money in a regular savings account and a Roth IRA and do better. It's my own money. I should be able to borrow (which I can't) or withdraw it. They're going to charge a penalty anyway.

Called and texted about a transaction, got different answers. Called the following day and got another different answer. This went on for 5 business days. Finally today 9-27-19 I was told it would to next Friday to complete my transaction. Basically over 2 1/2 weeks from my first interaction. I'm beyond frustrated.

My husband and I tried cashing out his 401k and every time we called and talked to a rep that asked for his social then hung up. Before that they told him nothing was in it so they transferred him to the appropriate dept. After giving us the runaround and hanging up on us every time we called, not once did we ever actually get to talk to anyone. ** scammers. ** you VOYA. Karma is a ** and that ** is real, you don't treat hard working ** like this. That's why your company will never truly succeed or grow because all you do is ** people. That's exactly why y'all are outside of Texas because we don't put up that ** down south. XOXO

Beyond the excessive fees charged for simple requests, the customer service and website interface was very poor in my opinion. Customer service representatives were rude and argumentative over the phone, emails were not answered, and something simple such as a change of address could not be completed via the online platform. I do not recommend opening an account with this business.

I have been waiting on my distribution for 5 months now and every week I call there is a different excuse of why they haven't sent me my money that I put in from my paychecks. The latest excuse was because they're doing an audit and it can take a few weeks. This was 3 months ago and still no money or call about what is going on. It's to the point now that I had to hire a lawyer and get proof of this audit because it seems I'm not the only one who is having this problem. They are known for using an audit as an excuse and holding off as long as possible to give your money.

I simply wanted to withdraw my money because I had another account with 2.32%. This company's website design is probably designed intentionally to make people give up and quit. The withdraw request requires either faxing, printing and faxing, or waiting for a letter they mail you. It is 2019, they never heard of email? I'm hoping these non-communicative people respond and I can transfer my money to the better company.

I was hired by January 2019 and I left my Organization by June 2019. My employer enrolled me into Voya Retirement and by the time I left my Organization I had a USD 370.83 balance. I requested to withdraw my balance of USD 370.83 and after deduct USD 81.59 in taxes it was showing USD 289.24 would be mailed to my address in 5 to 7 business days. More than 10 business days passed and I called customer service to ask for feedback. I found out it took a whole week to process my check, and other than that it was charged a Fee Fee of more than USD 100.00 to close my account... Be aware of the Fee Fee not disclosed by the time you agree and request the withdraw.

I signed up for short term dis. when I got hired in Feb 2019 and then in March my doctor found a cyst in my chest around my heart. Well I had surgery on Wed. Aug 14th 2019 and Voya declined to pay my short term cause they say it's a pre excisting injury. The management team Rene and Julie are some of the rudest people I have ever dealt with. They wouldn't return calls and they tell me they will email me paperwork and I have to leave messages just to get said paperwork. The company is a scam and is after money and will not help anyone out.

Stay away from this company if they are managing your 401k account by either asking your company to switch to a different investment management company or roll all your money into a roth IRA account before the money is evaporated into smoke as all the money in the 401k account will be slowly siphoned off by Voya as they keep taking 2% of the money in the 401k account and pay themselves fat as management fee.

I requested a partial payout of my IRA being under the age of 59 1/2. After some short disclosures and information to make the payout I was given an estimated wait of 7-10 days. I received my check in 5 business days. Well done. Some of the other reviews were not positive but my experience was entirely good.

Voya takes customer service to new lows. They are the chosen retirement plan custodian for a former employer, and I have been fighting them for two months to get my money rolled over to my brokerage. It is a game of a thousand hurdles, handled one phone call at-a-time. First, they need a letter of acceptance from the recipient institution (it's Charles Schwab, BTW -- a reasonably well-known company, even for the bozos at Voya). Fine. Schwab can generate one for me online. Ah, but that letter needs to be signed -- hand-signed, mind you; in 2019 -- even though it has my Schwab account info on it, and my signatures are all over the Voya transfer request docs. So, off to a Schwab branch to bother some poor soul with this nonsense.

After my 93 year old parents died (5 months apart) we contacted Voya with death certificates, etc. Many forms later (something on our end was always missing apparently) and trying to get account info from Jacksonville, FL or Windsor, CT agents the process was a true nightmare. The executor, my brother, was stone walled every time he called and this lasted for 10 months. Finally with our attorney on a conference call we found an agent who listened to us and followed through. Prior to this one agent hung up on us, others couldn't find the account, one told us she was on maternity leave and had just returned to work and couldn't help us. I was in tears on the phone more than once believe me.

Husband got total of 4 checks, and now because he went back to work early because what they pay out is a joke and you cannot pay your monthly bills with it, they tell us now we owe more than half back! How is this possible when someone is out of works 4 weeks and 4 checks, and you got to pay back more than half back! Rip off artists. Don't use them if possible!

I would caution anyone to consider using Voya for your life insurance. Working with the death claims department after my dad's death in January has been a nightmare. Every time I call I get a different response from each representative. Sometimes all our paperwork is complete, at other times pieces are missing. Consistent communication is non-exsistent.

I cashed in my NY Life Whole Life (Permanent) Policy within just a few years of it being fully paid off (shame on me for not asking more questions of both Agents). I bought a Universal Life Policy from Voya because of the opportunity as well as the flexibility. As a small business owner, I know I will have ups and downs in my business. Opportunity never occurred. Never saw increases even guaranteed 3-6%. Flexibility never occurred and they refused my premiums because they were "late" even though the amount and date had been provided to me by telephone by their representative. I lost my $106,000 investment overnight with no help from anyone. I submitted a complaint to the AZ Attorney General's Office but they buried them in documentation which made me look like it was my 'error' so they dismissed the complaint.

This review is based on my experiences with Voya, who I think is contracted by the Michigan Office of Retirement Services. First, it would be nice, and at this point a small miracle, to actually receive a call back. This department had at least 5 different opportunities to do so but NEVER followed through. It appears no one is able to speak directly with each other. They can only submit requests from each other that takes 24-48 HOURS! Talk about inefficient! The representatives on the phone also don't have a direct line to the processing department so their help is limited though they were always kind and polite. The processing department seems to hold all the answers but they are clouded in secrecy. From my understanding, there is no way to contact them directly. They are surrounded by an impenetrable force of apathy.

I got a letter from Voya with a policy number. One for my mom and one for my dad. Got the run around. Couldn't tell me anything. Well filled out all the paper work, got death certificates and fax to them. They told me today that it was a 20 year pay off. Stated 1973 and paid off in 1993. My dad died 19 years ago and my mom 3 years ago. And just like everybody else I have got the run around really bad. This started April 23rd this year. But what got my was that they are trying to tell me that these are only good for 500 dollars each. Somewhere I just don't believe that.

I have been trying for over A YEAR to get Voya to hand over my late spouse's retirement funds, held and managed through the School of the Art Institute of Chicago. First Voya denied holding them. Probate proved that they did. After two requests, they finally sent paperwork. At this point, I've been dealing with receiving benefits for other institutions for some time now, so I know what I am doing. Every step of the way they find something wrong--something they didn't provide, etc. I finally, finally receive in the mail news that they have set up a fund for me. Lovely, I requested a check, but whatever. I go to their web-site -- and of course it's down. Phone call this morning: they deny holding the funds. Guess I'm gonna need another lawyer....

I had my employee 401K with Voya for a number of years, and decided to try their "Professional Management" service. What a costly mistake. By simply changing the retirement date on my profile page from 4 years out to 1 year out, their "Professional Management" software automatically sold over $200,000 worth of stock at a $39,000 loss (on 12/24/18 - the day that it tanked but recovered its value the very next day 12/25/18), and purchased bonds/index funds with it. All without my knowledge or as much as a phone call. When I questioned this, a manager actually apologized, and (stammeringly) told me that their "Professional Management" is basically a web page that gathers all the data you input, then uses an algorithm to determine the course of action to take, and changing my retirement date to a year away, triggered the sell off. Needless to say, I have moved my 401K funds elsewhere.

I've been enrolled into this automatically when I started working in education. I've talked to someone from the Human Resources department at my place of employment to discuss me having access to the money in case I find myself unemployed, laid off, etc. She told me that within 6 months, I can access it through withdrawals on the website. It can be an emergency withdrawal or another, but in order to do either, I must provide documents that are requested for that given plan.

I have requested my 401k rollover check THREE times in the last 13 months. I've called 7 times and waited the 4-6 weeks in between each phone call before following up (per their request). FINALLY, TODAY, they said "oh, darn, I see what's happening now, our bad, we'll escalate this to a higher up and get your check mailed to you in 3-5 days." HA. We'll see if it shows up. Who loses here? Not VOYA. ME. THE S&P has grown 10% since these idiots said they would mail me my stupid check and what has my 401K grown? NOTHING. I feel like hiring a lawyer and suing. They have the money. IF YOU HAVE A CHOICE OF PROVIDER, DON'T USE THEM! THEY ARE CROOKS.

One year and 8 months ago, we annuitized our policy with Voya, filling out the paperwork to ensure that Federal Taxes were withheld from the monthly check. Voya failed to do this and we have made countless telephone calls speaking with supervisors, etc. to correct the problem, and always receiving the promise that this seemingly simple problem would be corrected. NO... 20 months later, still the runaround. Incompetence, inefficiency are the rule at this company which shouldn't be trusted with your money!!!

Do not do business with these people. As many others have stated, as soon as you need to make any kind of withdrawal, they immediately come up with every excuse possible to not give you your money. My wife had an account there for 20 years. We had a financial emergency and decided to close an account. We filled out all the crazy paperwork which is ridiculous, we faxed it in, and boom everything grinded to a halt. You need a signature here, you need a date there, etc. Went on and on. When talking to customer service they obviously didn't care. We requested the money on 3/22. It's 3 weeks later and they still don't have a date when we can expect the check. It's my wife's money! Why are they allowed to make people jump through hoops for their money.

I have had to call customer service twice after trying to register online with Voya unsuccessfully. I have an Apple iPad and an Apple phone. Every time I try to register it says it does not recognize me and won’t let me register using my Social Security number and the pin number provided to me by Voya. After speaking with two different very nice people at the Voya customer service they cannot give me registered either. They gave me a temporary password while they stayed online with me and they still cannot give me logged in.

Voya Financial's website is not compatible with the Chrome browser, which is unforgivable given that Chrome's market share has been more than 50% for more than four years. This is a Voya problem that they have disavowed to me repeatedly. It is not acceptable that they force me to use a less secure browser to access my account information.

My employer was bought out by a larger holdings company in early 2018. Starting in May, all of our insurance coverage was switched to the holdings company provider, but it didn't include short/long term disability so I enrolled with the voluntary disability coverage they offered at a decent price. This February, I had a problem with my wrist that required 6 weeks of therapy. As an over-the-road truck driver, that meant not working in order make the 2-3 therapy/week sessions because we don't have any local facilities near home. Because I enrolled in May of 2018, my claim was filed 9 months after enrollment. So, they have to do a "pre-existing injury" investigation.

About a year ago, I set up a periodical withdrawal for this year. The first withdrawal did not occur, despite a confirmation letter I received when I set it all up. I'm still waiting. Also, tax withholding was specified for a withdrawal last year, but rather than the 10% federal withholding, which is the minimum, none was withheld. To be fair, at least Voya got the state withholding correct.

Voya is pretty much a scam. They will charge you lots of hidden fees and high fees. Almost any other brokerage will have lower fees. Had a 401k with them. They apparently charge a 2% fee, which is much higher than everyone else. When I tried to transfer my money out, they tried to delay my transfer as much as possible, then they charged $150 for leaving. Overall, I lost $250 even though the stock market went up. There's absolutely no point to using Voya since you're just going to lose money.

I worked for a else elementary school for a year and a half. Handed in my resignation in September of 2018. I called Voya to cash out my accounts and they told me, "Oh we still have you as an employee." Um no at this point. It's November so I have to call the administration for the school and they send it over then I call for almost three weeks to Voya. Nope haven't gotten anything yet. That was February 13th. Then I call back February 15th and she said, "Yeah they have it." I was supposed to get 720.34 from two accounts combined.

Since moving to PA Voya has been deducting income taxes earmarked for PA from 2003 to 2018 from my federally mandated annual distribution. PA. will only refund years 2015 to 2018 and I must file an appeal to get a refund for 2014. Voya is responsible for the PA taxes deducted for years 2003 to 2013 but they refuse to acknowledge that fact. What course do I have to make them refund years 2003 to 2013. I no longer have the 1099R's for those years and PA Department of revenue indicate they can't refund those years either. It's VOYA'S error!!!! The 1099R's always shows a Number 7 in Box 7 which indicates the funds are not taxable related to PA. Federal tax is not in question! FEDERAL TAXES HAVE BEEN PAID ON ALL YEARS WHICH IS CORRECT!! BUT PA STATE INCOME TAX HAS BEEN IN ERROR YEARS 2003 TO 2018.

Almost 2 years ago I enrolled with Voya after starting new employment. Ever since opening the account, I have been attempting to roll over other 401k's into the account. I have played phone and email tag with our reps consistently to no avail. I keep getting different sets of instructions, only to find after doing them, that what I did was wrong. If it was not for my company's match I would leave this company entirely. I would not recommend giving this company your business.

I was with my former employer and got enrolled "automatically" with them for 401K. Since I was not aware of the enrollment (I had no intention to partner with them), my paycheck was deducted for a 3% contribution. I called at least 7 times to get a check back, finally they did, but they took $40 dollars out of my refund and claimed it is a withdraw. This is not a withdraw, this is a return of contribution, it is different. If I was accidentally enrolled, I should have got the total amount net of federal/state holdings, and your mailing fee, sure... But they took the concept wrong, and treated as a distribution. Folks, how can you trust them? They have no idea of what they are doing. When I spoke with the associates, even they said there are miscommunications between them and ADP... Do not invest with them. Try all you can to avoid! Plus, my issue was still not resolved. This lasts from 2 months ago.

I have been dealing with Voya for months now. In October I have sent my request to withdraw my 401k after being laid off. The request was approved. I got my paperwork notarized and sent to my old employer and Voya. After it was approved, I received confirmation that it was being distributed to me. After I haven’t received any distribution for a few days I reach back out Voya and they said that I cancelled my request even though the confirmation email says that I cannot cancel my request and I know I did not. I told them that I did not cancel my request so they asked me to redo all the paperwork. I had to go get the paperwork notarized again and mail it back.

To many things were not disclosed when we signed up with Voya. First we were promised a 6% annual increased yearly, has not happened yet after 3 years. We were not told there was a surrender value if we decided to pull our money out, which is thousands less than what we invested. Then also the beneficiary value is less than what we invested. Needless to say we were hoodwink by a shady consultant (Mr. **). We are considering contacting a lawyer.

My son was killed and had a small pension with them. They had a nine page form to fill out. After sending 4 death certificates and 4 court orders to pay his parents as beneficiaries, it finally got done. You think this would be the end, but they continue to send mail to my dead son. I have called twice and ask them please do send mail to him as it is very hurtful to our family and they have lots of documentation to that effect. My complaint was escalated and the answer was they could do nothing about taking his name off whatever they have. According to the courts, all correspondence should go through us, but sure enough, today my dead son received another letter. This company has no social responsibility or compassion for their customers. I feel sorry for other families that deal with this same scenario. Please change the Mission Statement of your company to one of compassion and train your employees to have some empathy with your customers.

My best friend who used to work for the State of Nevada passed away on January 10th 2018. Right before she died in the hospital she told me that she had listed me as a beneficiary on her State Retirement and with Voya Financial. After she passed away the State sent me paperwork to fill out to receive the benefits that she had left for me. I filled out the paperwork and turned it in. A couple of months later I received a check in the mail. But Voya never contacted me to let me know that she had left me benefits with them. Fortunately she told me right before she passed away because otherwise I wouldn’t even know that she had left me money with them. It has been almost a year now and I still haven’t gotten the money that she left me. I have contacted them several times but every time I speak to them they come up with reasons why they can't pay the benefits to me.

My husband and I have had a life insurance policy with Voya for over 20 years, and made regular premium payments. Suddenly about a year ago they raised the cost of this policy by hundreds of dollars disguised as a policy "adjustment". Now we are regularly receiving these policy adjustments every other month, with the threat if we don't pay the policy will be canceled. I am willing to abandon this policy, but I want the money back we have put into this policy in good faith.

To make a long story short after about a year of getting the runaround and around and around I finally gave up and told them that I was going to just let the law handle it. After doing so they finally sent the monies from my sister's IRA account in equal amounts to me and my other living siblings. My advice to anyone who is listening is that if you have a choice in the matter you will be much better off doing your homework and going with a different financial company.

If I could have given this company a negative star I would have... I quit my job, requested my 401K the next day. No problem... 2 to 3 business days. 5 days later call they sent it to the wrong bank. Now have to wait again. This is the sorriest company! Criminals need to stop holding everyone's money and put it where it goes. What a horrible way to do business.

I had the same bad experiences with many who had with them. They messed up my address and date of birth, asked me to fax my driver's license and lease agreement to correct them! I did! After back and force calling them a few times, it still has not been done! I would be happy to work with any lawyers who wish to help suing them!!!

I submitted withdraw paperwork in the beginning of October. It is now December and they are blaming the plan sponsor for not submitting paperwork. They also said I have the wrong fax number because they haven’t received my paperwork. After reaching a manager because the customer service agents cannot drill down in a person's file, said, "Oh yeah I see you’ve submitted your paperwork twice. We will look into it and get back to you in 3-5 business days." They promised to call me back that night regardless of what they found and never did. I have been laughed at by employees and managers as my frustration grows. Today I spoke to a manager who said that there is no one above me and that I can leave the request with him and I can receive a call in 2 days.

As part of my divorce settlement, I received 20k from my ex's retirement account (he got the house). They never notified me that the change had happened. They make it impossible to log into their site, you have to request that a pin number be mailed to you, but if you have moved, or changed your name, you must mail or fax (number doesn't work) them proof of your address and name change. After that is all done, then you can call and request that they mail you the stupid pin number AGAIN to try to actually access or find out anything whatsoever about the account. They aren't open on the weekend, so plan to do all of this during your workday.

Called VOYA to request funds be disbursed from a 401k I had thru a previous employer. After being on the phone for close to an hour, I was told everything was good to go and I would see my check in 5-7 business days. After NOT receiving my check I called VOYA to question where MY money was. I was told that the previous request was NEVER processed due to the agents failure to complete it. Once again, I go thru their entire RIDICULOUS process to verify who I am, and what I want. I am told everything went through, and I will have my funds. This is all after I DEMANDED that VOYA send my money expedited, and they eat the cost of shipping!

Changing Mother's account to a new address - fourth try: Started request May 4 of 2018. Name on account doesn't match legal name. Won't accept Driver License, Passport or SS Card. Wants Birth Certificate for 92 year old? Sends blank forms and if not correctly filled out, is rejected and sent by snail mail. When calling takes 20 minutes each time called to find the right person. Rejects POA with legal name and then wants POA to match the name on the account, legal name does not count. Certainly loves to give customers the runaround and not provide assistance. Don't use VOYA in financial matters.

Great day in the market and close to retiring, so I wanted to move another 20% of my money into fixed principal. With 10 minutes to go, logged in, but every time I tried to reallocate, I'd get a "Sorry call 800..." or "Session Timeout" to protect me (5 seconds after logging in doesn't require a timeout). Amazing that as soon as the market closed, I could reallocate. Great... So tomorrow, if the market drops 500 points and I forget to cancel or get pulled away from my desk or get timed out by the website and not able to stop it. Voya has high fees, low fixed principal interest and poor fund choices. I can't wait to retire and get as far away from this dog as possible.

I purchased Voya accident insurance through my employer. I broke my femur while on vacation. I filed a claim and submitted all necessary paperwork and they said it would take 10 business days to review. After 10 business days, I called to check the status of my claim only to be told it was still processing. The call center employee said she would escalate and they would respond via email in 24 hours.

Needed to perform a simple rollover and request a distribution check. I was on hold with Voya for several minutes (not a big deal) but then was told that they have an incredibly small limit on how many characters can fit onto the recipient name on a check. I then had to call my new 401k provider to request an approved alternative super-short recipient name, then call Voya back to request the check under this name. The man I spoke with then said there was a "problem" with his system that wouldn't allow him to look up some essential information to complete this transaction, so I would have to talk to someone else.

My husband and I have filed a complaint with the California Insurance commissioner's office today, October 19, 2018. The c A brief overview of the case is as follows: We purchased a universal life policy from Midwestern United Life Insurance Company in 1988 with a death benefit of $25,000. The policy is now with VOYA Insurance. We have paid the $230 annual premiums every year for 31 years with the last payment being made in Feb, 2018.

I requested my money be rolled over by phone authorization over 2 months ago. Then they send a form. Then I have to get through 2 password sign ins for the "PlanWithEase.com" to request an authorizations letter. I had to call twice to get in with the password I set a month ago. Go through about 25 clicks to get the letter I have to send back to VOYA to get MY money out! So they made money off my money for over 2 more months after my original request. Beware the "Plan With Ease." It was NOT easy.

I have been fighting with them and their system to roll over my Roth 401k to a different company. But their "check printer does not support a lengthy address". Which the company I'm trying to roll over to has a lengthy address. Any time I call support (if they even stay on the phone with me), they just tell me to use the online functionality or call the company I'm rolling over to and get a shorter address. Their investment elections have cost me thousands of dollars in the past year, as I have been trying to get this rollover. Their site is bloated and hard to navigate. I would never suggest anyone invest with this company. I just pray at some point, they will decide to just hand write a check, so that I have get MY money away from them.

I fell and broke my femur at a bakery where I work one day a week. They called 911 and I was taken to Cleveland clinic as a trauma 1. I had a intermodal titanium rod put through my broken bone to straighten it a huge screw in my hip and two screw three my femur. They denied my claim as for profit.

I called to have my money deposited in my checking account. I gave them the info. Told I had to wait 7 days. Called back then I needed to fill out a form and fax it to have it direct deposit. Did that, called. Closed out acct on Sept 10th. Suppose to be direct deposited in 3-5 days. Wasn't, it was mailed. I didn't want mail. I am out of town and not getting my mail and I need the money now. A bunch of clowns, unprofessional and I am stuck and no one can help.

I've been working with Voya Financial trying to get a 401K distribution which I'm 100% vested for over 16 weeks and somewhere around 20 phone conversations. Their communication and responses are 100% non existent. They state they'll do things to assist in the distribution, but never responded to me in regards to status. The last response from Voya after 16 weeks of trying to get a distribution is that they cannot get a response from the Company's owner and I need to call and place a claim with the Department of Labor. Then Voya states that it'll take approximately 6 months for Department of Labor to rectify claim.

Filed accident claim to where I had surgery but to my surprise since it was on the same job that I had taken the insurance policy out on claim denied. Be aware of what Voya does cover you if you get hurt on the job. You have paid for nothing... not one single thing you have give them you will never see.

January 2018 we contacted VOYA to convert a life policy. Face value was only 52k but we needed the insurance. Voya made multiple mistakes issuing the policy, they actually had to pull their calls to confirm their mistakes because they tried to get out of processing the request. The policy was issued at the wrong age 1.5 months after the process was started. I called the Friday I received the policy, explained the issue and unfortunately my father-in-law passed that Sunday. Voya never corrected the issue age. The check was finally released 1.5 months after his death. The check was short $3245.00. A month later I am calling them asking where the money is.

For months I've been jerked around by Voya. They keep losing my claims until the statute of limitations runs out then denies my claims. Their website says 10 business days but it's actually 20 business days or longer. Liars.

Routine inquiries, any customized assistance or shopping for better offers is nigh impossible or very very difficult. This is not all Voya's (formerly ING's) fault since this company's products are offered through a "gate-keeper" agency, i.e., Colorado Public Employees' Retirement Association (CoPERA). The problem with Voya is they've created a totally automated customer service platform that really is just another investment-bot product, which CoPERA promotes and defends for undisclosed/unknown compensation and/or reasons.

I wish I knew before now!! I submitted a death claim in April and 2 months later, I am still getting the runaround from this company. I thought a life insurance policy was suppose to help with the expenses of a love one when they die. Not SO!! I am still waiting! Unacceptable and inexcusable. SHAME on Voya Financial. If you're thinking about taking out a policy with this company... DON'T.

VOYA goodbye. After numerous calls during which many instances of invalid information was given us, our attempts to transfer via a standard rollover did not happen (unlike that of which my E*TRADE brokerage account took one day to complete after its on-line transaction for the same type of business having no complications!). The second person we talked with at VOYA said that it could be effected on-line. After working with her for 40 minutes, she said she could do it "at my (her) end" and we were assured it would be done within a couple of weeks. After finding no action had taken place and no funds were transferred, we again initiated contact. We were told that forms would have to be mailed to us, at which time we balked and asked that they be faxed instead. We completed, signed, and faxed to release documents back the same evening.

This is the second time VOYA mishandled a simple request to roll over my funds into another retirement account. Their excuses are always, "Sorry our system is down," the back office did something wrong, there was a process delay with the checks, etc... I am taking all my money out of VOYA Financial, if they can't handle a simple request to rollover funds (after completing the appropriate forms) and doing what I have to do can't imagine they can handle any money management. Inexcusable for a financial institutional. I will be filing a complaint with the Attorney General's office and any other entity governing financial management institutions.

Requested a distribution from my 401k to meet my required minimum distribution because I just turned 70 1/2. Made the request on 5/13/18 after completing and faxed the forms required. Receive a letter 2 days later that the forms were received and approved and that the funds would be deposited in my bank account. The money was taken out of my Voya account on the date of the letter. The money did not arrive in my bank after a week. I called and was informed that because my checking account is in a trust I would need to have the forms I sent in to be notarized. I did not understand what my bank account being in a family trust would be relevant since it is only receiving the money. My Voya account is not in the trust and is the account sending the money.

I recently requested a withdrawal from Voya last Tuesday 5/29/18. I happened to call and ask for a UPS tracking number, that's when I was informed the requested was rejected. Not one person contacted me to ask questions or email me when a update. On Friday I was told by a line supervisor name Chris I would we be contacted by phone within 48 hours. I still haven't received a call. I called 4 times in one and each representative states, "I'm notating the account, a decision hasn't been determined." I have spoken with several retired individuals and they state for the headache I should redirect the money to another source or financial advisor. If the online system allows you to make the request, naturally the individual will assume the system is approving and processing the request. I will update the outcome once I get a definitive answer.

Voya's customer service is poor at best. It appears to be outsourced even if it isn't. They have messed up the cash out of my father's estate by sending checks by mail when I paid for overnight service. They took forever to get it figured out and I had told them the timing of the cashout was time-sensitive. I had two cashouts on the same day, executed the same way with the same forms and they processed them both completely differently. They sent one overnight and the other by snail mail. They wouldn't send them so I could them before 8 pm at night even though I requested that and would pay for it.

Voya spent 6 months trying to delay the payment of a life insurance claim on my Mom. When they were pressured enough with threats from me and the Minnesota Insurance, they issued a claim check. Voya then bounced the claim check twice. Either their finances are very flaky or the claims underwriters are the most vile and despicable individuals the planet has. They will abuse the bereaved and do all to cheat the policyholder. I would say, “Shame on you Voya”, but you have no shame.

Employer-provided accident insurance - These guys procrastinate as much as possible in hopes of claimant giving up and going away. They have only one concern and that's collecting premiums, customer service is much like processing claims. Nonexistent at best. I have decided to inform my employer and coworkers to cancel their accident insurance, it's a waste of funds on a policy that can never be depended upon.

I was considering signing up for long term disability insurance but the customer service gal from the customer service # would not help me with "GENERAL" Policy definitions and questions unless I disclosed my full name. What a joke! She said it was for security purposes and refused to answer what "effective date of coverage" meant. How are people supposed to research if a policy suits their specific needs unless the company discusses fine print and disclaimers? Talk about no transparency. I then asked her for her full name and she said she could not divulge for security/privacy reasons. What an idiot. Where do they find these people? I will NOT be purchasing a 401K or LT Disability Policy with Voya. No thank you!

Recently transferred a high-value 401K managed by VOYA for Yum Brands to another financial institution. VOYA seemed to throw roadblocks up right and left to delay the transfer. It took six weeks to transfer the funds when it should have taken 10 days at most. They acted like they were doing everything they could to hold onto the funds as long as they could. It may not seem like a lot, but I lost over $500 in interest because of the delays. Simply unacceptable.

When taking a $1,000 loan from my 401k plan which was approved and the check sent to me I took it to two places and got a response of nonsufficient funds declined. Why?? I am trying to figure out if the check is good and so is the creditors.

Having 401K account at Voya I twice had difficulties to resolve simple issues: first, being retired, when I wanted to start withdrawing my money on monthly basis, it took for them no less than 2 weeks to process my request. Then later I decided to receive annual distributions each December INSTEAD of monthly ones, I called them in September 2017 about it, they OKd it, but have never send me any confirmation letter or email and to my big surprise in December 2017 they transferred annual distribution ON TOP of the previous 9 monthly distributions...

This is the worst company I have ever done business with. State of Oregon decided to have this horrible company manage our Oregon Growth Plan. I withdrew money on 1/3/2018 spoke with an employee named Shekoa. She asked me if I wanted to have federal tax and state tax withheld, I told her, "No, only Federal tax," twice. Well when the money is deposited they deducted federal and state tax.

My father died in September. It is now February and I am still dealing with this horrible company who transfers me 5 times every time I call and then won't give me information. I have filled out forms and more forms, and then they decide they want more forms and more documents. One time, faxing is ok, one time it is not. THE WORST!!

My employer recently switched from a well-known, reputable financial company to Voya to service our 403(b) retirement plans. The problems for me started right away because I had a loan already existing from the previous company, which Voya was supposed to just start serving. In all paperwork it says Voya will debit the monthly loan payment from my supplied checking account (which it took me weeks to successfully enter into their website/system). A couple weeks after Voya took over, I get a loan default notice from them. The loan I had was in good standing when we switched. After numerous calls and emails to them (their customer service is terrible and each person you talk to will tell you something different) they agreed there was an error and reinstated the loan (not without first making me pay $500.00).

I have been forced by the state of Michigan (my employer) to use this company for my retirement management for years and it has been nothing short of a train wreck. I am a seasonal employee and am laid off for 3 months in the winter each year. I have taken 401k loans out 2x now and there is never a problem getting the money. The problems start when you try to repay the loans! I had payments set up to come out of my check. When I went into layoff, I discovered that they don't accept personal checks for payment, or wire transfers (unless you set up an automatic withdrawal - no way, I don't trust them!). The only payment they will take is a post office money order in the EXACT AMOUNT. If it is even a penny over they will send the check back to you and say you are late on your payment and in danger of default.

Not only did they have the wrong address on file, going from correct to not, but they send everything weeks late. I did a process of drawing my retirement on the 3rd, and changing to paperless. There is no confirmation. No tracking number. Nothing. So they decide to send the check with UPS. I call multiple times over 2 weeks to ask what’s going on. I get “no idea” and “do you want to cancel and try again?” Which would take probably another 2 weeks in their “3 to 5 day timeline”.

These people SUUUCK. I never signed up for additional benefits on the plans my employer offers and these thieves sign me up anyway and start deducting my paycheck! I have to waste my time and call to cancel and when I ask for reimbursement on the money they stole (I have physical evidence that I didn't sign up for their plans and they just signed me up without my consent) they said they don't do it! I told my employer that they wont reimburse me. My employer said, "Yes they are supposed to". It took a supervisor calling them for them to admit they will reimburse me but it will take two months since they have to wait for the January bill to come through and then it takes a month after that. So end of Feb I'll get my money. You can bet your bottom dollar I won't forget VOYA and if you don't reimburse my money I'll be calling. Thieves. I had cancer and need every cent I earn and they just steal it like that. That is very unprofessional and just WRONG.

I filed my wellness claim Jan 2 and I have both critical and accident insurance. I received my benefit from my critical illness but not my accident. We are now on day 7 and all they can tell me is that they have expedited it and have managers involved and they will contact me within 24 hours. I have been told this several times now and I don't know what you all think expedite means but to me it means that is priority and should be done quickly.

Customer Service is terrible. You can tell by the tone and attitude in their voice that they are not in the mind frame to actually provide customer service to you - the consumer (how dare we call and bother them). I had a general question about my wellness claim. Before I could even finish my question the rep rudely cut me off and informed me that it takes up to 5 days to process my claim. She just dove right into the generic, pass the buck and good luck way of doing business. Had she listened to my question fully before cutting me off, she would have heard that it does not matter when I submitted my claim, my question had nothing to about the processing time. It seemed like she didn't even want to deal with or even touch my case, look up my information or answer my questions until after 5 days. WTG Voya for training your employees and making sure your customers are well cared for!

Letter in September gave the amount of increase in premium effective November. Allotment was increased effective October. Got a letter in November stating decrease of face amount due to non receipt of increase. Numerous phone calls and a Fax showing the increase in allotment later the matter was supposedly resolved. Received a letter stating that in early December. Today received a letter dated Dec. 21 stating decrease in face value due to non receipt of increase. This matter will be turned over to the insurance commissioner!

Applied for a over 59 1/2 withdrawal the Saturday after Thanksgiving. Still waiting for the funds on 12/15. Nothing but worthless lip service from Voya reps. They made a lower bid to manage my employee 401k fund and took over from Hewitt. Big mistake on the part of my employer.

My employer recently switched our profit sharing retirement accounts to Voya Financial. This morning a coworker of mine and I had difficulty registering to access our accounts on their site. After registering, I couldn't get into my account. Called the place numerous times with no success. Still can't access my account online. Had to do it online. I wouldn't choose them if I was given a choice!

On October 24 I requested a limited withdrawal from my retirement account from Voya Financial due to expenses related to Hurricane Maria. The first request was cancelled and no one can tell me why it was cancelled. The second request for withdrawal went in on November 2, when they rapidly withdrew the money from my account but it has been 5 days and the money has not been transferred to my bank account on file. I keep calling them and I just get the same explanation: "The money will be transferred when the funds are released." The money was released when they took it out of my retirement account. So, where is the money? These people are making money out of the misery of us who suffered through Hurricane Maria's wrath. Shame on you Voya Financial.

I have had a ReliStar policy for over 30 years. Policy has a 4% minimum rate return, that was honored for many years, but starting in 2009 Voya decided to reduce it to 3%. I have sent policy showing the 4% minimum, and I am still waiting for acknowledgment of their error. Poor customer service.

Submitted a hardship withdraw for home repair and all necessary documents. When you apply for a hardship it is an emergency but you have to call them constantly in order to check the status of your request. You get told different answers depending on who you talk to in customer service.

I have requested to withdraw my money from this company going on 4 months now. The company I worked for was bought out by another company so my retirement fund was transferred from Fidelity Investments to Voya, where all of my problems started. From the get-go I was told that withdrawing my money would be an easy process, I would just need to fax a copy of my social security card to verify my account since it was transferred. I did this immediately and waited the week long period in which it would take to appropriately verify my account as I was told by the customer representative. Once I called back, I was told that none of my information could be verified and that I would have to call the HR representative at my work because they must be transferring information over incorrectly so Voya does not currently see ANY account open under my name.

I have contacted Voya Financial regarding Hardship Withdrawal roughly 3 weeks ago, explaining the clear urgency of my situation which was covered under one of their options that will qualify for Withdrawal. It was denied, but none of them would even call or email me to advise what it is they would need to help expedite this process. I was told I had to redo the request package over. I did it again and this time I made sure there is every thing they say they need to be able to approve it. On July 14, 2017 I spoke to one of the managers and he said he would "elevate" it because EVICTION is a serious matter. We both assured that all the documents are in good order.

This company is honestly the worse ever. I had shoulder surgery on May 30th 2017, I'm only suppose to be off work 10 weeks, they said they can't start payment until after 30 days, then on top of that they can only mail you the check once a week, no direct deposit. So every week on Friday I go check my mail to see if my check has arrived, smh, sometimes it’s there during the week sometimes it’s not. Today is Monday July 24th 2017, I didn't get my check from last week so hopefully this week they send both of them. People who are off work due to an injury are already on a set income, I use my short term disability check to buy groceries and put gas in my car which I haven't been able to do and feel like a straight bum, I’m for sure getting Aflac next time.

Nothing this company and their retirement offerings are standard. None of the funds have legitimate ticker symbols, so you can't follow them. You cannot get in-service withdrawals after 59.5. We have a stupid management and they stay with this jacksticks.

My father passed away last December. Voya is the plan administrator for his savings plan of which my brother and I are beneficiaries. It's been over 6 months and we are still trying to transfer the funds to a new plan. Consistently, we are told "The system is down," "You need to now fill out this form," "Once you fill out the form, it will be another 5-7 days and then you need to complete another form," "Call back tomorrow." In addition, I have spent hours on the phone only to be disconnected randomly. Each call back requires me to start over with why I am calling. The experience has been the same for my brother. My financial advisor stated, "We have never experienced anything as awful as Voya." Do not willingly choose to work with them.

I'm not sure why people have left so many bad reviews. I called customer service on Friday, June 2, 2017 around 4:30 pm to request a loan from my 403(b) retirement account. The customer service rep I spoke with was very courteous. The phone call only took about 10 minutes. I checked the website and my documents were available to print. I printed and faxed them into Voya. At 4:54 pm, I received a confirmation email that my documents had been received and would be and reviewed and/or processed.

The worse retirement company ever! I left my job four years ago. I literally have been trying to get my money from my 401k for four years. I just gave up trying. So I started back last week trying to get my money. I called again, and was told I have to go through the employer to get the papers I need to withdraw my money. The employer has since been bought out. VOYA would not give me any information on my money. MY address has changed six times in the four years. I have no freaking idea what address they have on file. This company is a nightmare and should not be in business. The customer service sucks. Worst place by far to trust with your money. I see countless reviews all recent in regards to this company. I WANT MY MONEY AND I WANT IT NOW!!!! My brother is a lawyer and I will be discussing my options.

Totally useless customer support. The stall tactics and feigned mistakes and lack of communication are all part of their well rehearsed game.The CEOs and managers go to school to learn that stuff. They say "It's just business". Well be clear their business is to keep your money as long as possible until you just give up trying to get it. It's legalized robbery. Of course they should earn fees for investing your money but they do not seem to care that you have a contract, They do not honor it. They have not paid a dime to my mother-in-law who is 93 and in an expensive Alzheimer's facility since her husband's death over 2 years ago despite calls, emails, forms notaries, powers of attorney and 2 sets of lawyers (all using up the gains accrued by investing with Voya). Also our pain and suffering emotionally knowing that my father-in-law is turning over in his grave knowing what he worked so hard to provide for his wife's care has been stolen.

I applied for a hardship loan (401k Voya) on April 6, 2017 and still have not received my money. I have been given the runaround for almost three weeks. I just called and was told that I would have my money by Friday because it takes 2-3 business days after it is approved. Friday will be too late, I needed the Money by April 20, 2017. Their customer service and managers suck. I can't believe that companies invest our money in a company that provides bad customer service.

I spoke to a customer service representative about withdrawing a loan from my 403B. I told him it was a hardship loan yet he told me he would mail the forms for me to fill out. After 4 days of waiting for the forms I called back and they told me it could take up to 7 days. I asked them if they had a quicker process and then they decided to finally tell me I could go to the website, print the forms and fax them. I did that a week ago and the next day they withdrew the funds from my 403B account but still haven't deposited it in my bank account. I called them and they said it takes 7 days to process the withdraw. I have never had to wait so long for a loan from my 403B and I have invested with several other companies. They also have horrible customer service.

When I tried to get my mother's 401k out after she passed away they sent me a bunch of forms that had to be notarized. So I took my 90 year old father to the notary to get it all done and sent it all in. Eventually they sent me back a note that it was not done properly. It had to have a Silver Seal notary or some such. So I had to find one and take my father to the bank to get it notarized again. There was no possible reason to send the wrong paperwork in the first place other than to give us the run around. Very poor customer service.

Voya representatives act snotty and lack sympathy and common sense. They don't care for their clients. My client performed a trustee to trustee transfer of retirement money (leaving Voya). Voya even sent a check made out to "XYZ Trust FBO Client Name" and then issues a 1099-R. Obviously this is trustee to trustee transfer, and an erroneous 1099-R. It's an easy fix but they won't do it.

Voya is the company for which I have my 401k account through my employer. I had a situation come up where I needed to pay off a loan I had taken out previously so I could take out another one. Called Voya for the address where I could mail a check & pay off the balance, I was given ONE address & proceeded to overnight a check to the address given. I followed up with Voya calling multiple times throughout the week & was told to give it a few more days. I proceeded to call again on Monday & was then told I had mailed the check to the wrong address & there was a special address to overnight checks. I knew nothing of this separate address because I was only given the one. There was a claim opened to try & find the check that was delivered Tuesday, March 21 at 2:20 pm.

Not only did it takes weeks after weeks as they kept changing my address now I haven't received my tax information for filing my taxes for 2016 and they say they don't know if they sent the required info but want me change my address again. This is the worst company I have ever dealt with and urge you to NOT invest in it. I finally got my disbursement because a postal worker went PO Box to PO Box and found the wrong number had been put on it. Incredible. California teachers don't invest your 403Bs in this company.