Voya Financial Reviews

I had kidney cancer and my right kidney removed. I spent the night in the hospital and they only paid me $500 when it should have been $1100. They said because I was in observation. WTH how would they expect anyone to not be in the hospital overnight with such an operation. I had a catheter and IVs the whole time. I tried to dispute but they would not accept. The hospital even stated to me there was nothing in the files they sent to VOYA that would indicate such.

I tried to log onto my Voya account after requesting a withdrawal and now I can no longer access my account to see if there are any messages. Looking at the reviews, I suspect there are some nefarious things going on with this company. I feel sorry for my former co-workers who will have to deal with them and I will be making a nasty phone call on Monday.

I have my funds invested via Voya in the Blackrock Large Cap Growth Fund. Over the last month and a half I should be at unity gain but my Voya statement is showing a 4% loss. The fund is not tracking properly.

Voya Financial is a horribly unethical company. Beware! I have sent my mom’s death claim 7 times, was finally told everything is in good order and I would be getting the funds in 7-10 days. Today I got yet another packet with death claim saying my signature is outdated. Ridiculous!! This company has mixed messages and representatives lie. They try to keep your money as long as they possibly can. Do not trust them or do business with them!!

HORRIBLE AT EVERY TURN. AWFUL PORTAL, AWFUL COMMUNICATION. If I could score them negative I would but 1 star is lowest I could go. Been trying for days to file an accident claim and STILL not able to do so.

This is in respect to my Voya Financial FSA plan. Hoping that this reaches someone in an organization that's considering their services. Voya keeps denying a dental claim, first time it was because they said I needed a single receipt with description of service and amount paid (originally sent in 2 receipts). I did that and they denied claim again without an explanation. I called Voya customer service and was told that I needed to provide an Explanation of Benefits (EOB). I've never had to this before and that process was pain, but was able to provide that. Voya denied the claim once again, again without explanation. After another lengthy call with customer service they said it was because I had no funds left in the year I made the claim. That was because they rolled over the amount to the following year.

Voya was chosen by my employer to manage employee FMLA. Voya has done nothing to communicate with me or my medical providers to make my leave easy or manageable. Voya does not have customer service hours to accommodate people on Pacific or Mountain time zones. Voya does not schedule phone appointments if you (the employee) have a job where you cannot speak to people during your normal work hours (such as medical or mental health providers). I can never reach my Voya claims specialist and the Voya phone service representatives are only able to quote from a script and have my claims specialist call me back, which usually does not occur.

I’ve had a very frustrating experience with Voya Financial trying to help my elderly uncle. No clear or consistent information provided. Policy terminated multiple times due to what they called errors.

So far, this has been a terrible experience. I purchased the Hospital Indemnity plan through my work. I was rushed to ER recently and admitted to ICU for 5 days. I followed the online claim form submission guidelines and uploaded forms required. I received a case number via email 2 days later. For 3 days I have tried to check my claim status online, however, I get a message that claim does not exist. I called the 800#, the automated response said they have 3 claims associated with me, one being paid out on Sept 5, 2025.

I would give 0 stars if I could! This company and their customer service representatives, SUCKS!!! The representative Chuck was the WORSE, very impatient, unfriendly, and had a NASTY attitude! Some people do not have the skills/patience to work as a Customer Service Representative, he is definitely one of them! I have been trying to get my small 401K check that is around $475 for almost two years now! I no longer work for Bright Star Care, but Voya will make you jump through a million hoops to get YOUR money (no matter how small of an amount)!

Wow! The 1 star out of 405 reviews kinda says it all. I am retired now so I requested my first 401K installment. Man, what a joke! 8 weeks later and I still don’t know where my distribution went. Actually, neither does Voya CS! Maybe a snail mail check or maybe not. Crazy, but true. Called Voya CS 7X and each time I got misinformation and/or had the processing time changed. Constantly moving the goal post! Basically, I think Voya stalls giving you your funds (after they’ve sold your stocks) so they can make money of the interest. If this is their SOP think of all of those customer funds working for Voya.

I have their critical illness coverage which means you have something critical going on. I have cancer and placed a claim. My bills are flying in and I need surgery which is scheduled for tomorrow. However they are requiring me to put a good amount of money down first since my health care insurance has a max out of pocket of $10k. I placed a claim on the 23rd and as of today, it's still under review. I have called several times and they say I just have to wait. If having cancer was not stressful enough.

I am tech savvy and their website is definitely not user friendly. Customer service is awful. Maureen NEVER responds to emails..... I MEAN NEVER....EVER. I am so over their portal and will be taking out my 401K completely on my birthday in January. AWFUL.

Scam of a company, took forever and hours of my time on calls to get some reimbursement, now the majority of it is denied because of their changing deadlines and still discussing with me how to file, but not mentioning changed deadlines. Website still says end of this month, submitted MONTHS ago. Denied.

Horrible! I tried to close my account on a Friday. The website would not work. I had to wait until the following week. It took no less than 10-12 phone calls and 7 different agents to process my request. Each agent told me different information. Two agents hung up on me: one could not hear me which points to poor equipment, and the second because she couldn't answer my questions. Agents are not knowledgeable and their systems have bugs. Plus their website said I could have my money in 2-3 business days. It took 2 weeks. Worst experience I've ever had with an investment firm. They deserve 0 stars.

If I could give 0 stars, I would. I have been trying to access my 401K account, went through all the steps that the representative on the phone requested, including sending a notarized letter and still they are not giving me access to my account. They are stating the only way to update my address to get access to a new pin is by getting an updated address on my DL, which my DL is nowhere near expired. I can't wait to get access so that I can immediately transfer my funds to a different institution! STAY AWAY!

They took ALMOST 45% of my check. I needed to pay rent and I lost all resources to expend to do so. I had 1800 bucks and they legit only gave me back 1100 bucks! IT'S MY MONEY🤬. MAKE THE SMART DECISION AND MOVE YOUR RETIREMENT TO THE STOCK MARKET. It's better if anyone has your money EXCEPT these morons.

I had a life threatening emergency in January. That claim was paid very easy. I had to have a major surgery in March. Now they keep asking for forms and when you send them. They CLAIM to not receive them only to give out more bad email addresses. To top it off multiple documents sent that state I was admitted to ICU and a regular room for observation. According to them I never had surgery or was ever at the hospital to begin with. Even after multiple documents sent. Department of Insurance was notified of this practice along with an attorney. Stay away from Voya and Reliastar Insurance. They do everything they can to avoid paying anything

I left my company a few months ago and, unfortunately, had no choice but to rely on Voya for COBRA coverage for two measly months. That was two months too long. Let me just say: Voya is an absolute nightmare. They didn’t just mess up—they repeatedly and inexplicably canceled my coverage multiple times, leaving me uninsured without warning or explanation. Every time I called for help, I was met with clueless, undertrained staff who seemed shocked that phones even rang, much less how to resolve real issues.

Worst retirement company to deal with. 2 deaths in family and had to go out of country. Same day flight, took whatever I had for family of 4 and pay burial expenses as well for my father, and had to go back 3 weeks later to finish up everything, and fell behind on everything and these people will not approve hardship withdraw draw, even after multiple times submitting documents to support hardship withdraw and they consistently denied. What the hell is wrong with these Voya people? I am fed up with this company and they need to be investigated by sec and FTC and FDIC and the Government. This place is terrible, I just hope my employer drops these people, cause 4-5 thousand people, half of them are complaining about them. Stay away from Voya.

I got this supplemental insurance through my school district thinking it be a good idea to have. I ended up having a surgery that required me to stay in the hospital overnight for observations post surgery. I filed my claim and sent in my hospitalization and surgical notes, but that wasn't enough. This company then wanted me to get a specific form, so I acquired this from the billing department at the hospital. I submitted the exact paperwork that they told me they needed to process my claim, only to turn around and still deny me because the semantics on my hospital room did not precisely match their language. It's been close to a couple of months, in this process has just been an absolute waste of time and insanely frustrating.

In January, my company switched to Voya Financial. Since that time, I have had multiple issues. To start, the website is not user-friendly. When you call customer service, they try to be helpful. I don't blame them; they are trying. They provide you with information that isn't available on the website, such as rules and processes that, without calling in, you would not know of. However, when you follow those processes and it still doesn't work on the website, then they have to send it to a "back end" team member, which could take ANOTHER five business days.

Horrible company. If you are business owner stay away. Bobbie ** the worst supervisor impossible to deal with. I was told two different stories trying to cash out, taking forever, impossible to get answers

My mother 25 years ago bought an annuity product from Equitable of Iowa. They were bought and merged with Voya. Since then mom tried to start taking money from her Annuity and low and behold. Voya doesn't recognize her or the old account numbers nothing as if she never existed. Now mind you she paid cash to start this up and it was a large portion of cash from when my father passed away. She used some of his insurance to pay for this annuity so she would have something later on. They admitted to us on the phone that they purged some of the old records so there is no way of really knowing what he may have had. Then the call ended and have tried to get them to help since then is a joke. Seems like they want to just run off with mom's money. Knowing most older people don't have the finical means to fight or pay lawyers to get access to money she rightfully has coming. What a country we live in.

This company is not a good company to have your money with. I left my employer 11-22-2024 and had to call my previous employer to have them send over termination information which they had already done. I had called, even chatted with several representatives each giving me a different date or not being able to explain why a fully vested account was unable to be withdrawn. Tickets were put in, but only after the BBB was contacted did I get any help.

Not Senior friendly at all. Have to change your password way too many times. It's crazy, sorry I choose them. Don't make the same mistake. It should be our choice whether we change it or not. I can't remember it because I keep changing it so I write it down and it's on the fridge for everyone too see. Real safe.

Trying to payoff loan numerous times ach. I never had these issues when my company used Vanguard. It was fast and simple. Voya customer service is also terrible. I wish I could transfer to another company.

If I could give 0 stars I would. Horrible customer service. Very unhelpful and rude representatives. Verified all my personal info just to talk to me and then wouldn't give me access to my own account. Website said they could verify pin via text message but no one, not even the supervisor, knew how to do it. Would not send pin to my personal email address even though I verified it and she could see it attached to the account. Said she didn't know if IT could ever be able to update my email address. WHY? Kept sending temp pin to the employer email I don't have access to anymore. Even though I updated my email with Voya 3 years ago when I changed jobs, they allowed my old employer to change the email back on my account.. HOW DOES THAT HAPPEN?!

The company we work for has changed our 401k from Fidelity over to Voya. THIS IS A TERRIBLE COMPANY TO HAVE YOUR 401K WITH. The company tried to sell it that this was good for the company AND us. IT IS A JOKE TO EVEN SAY THAT. This was a bottom dollar decision for management within our company and nothing else. We are now being charged something like 1% for them to have our money and we have a monthly fee we also have to pay just to have the privilege of them having (and making money off of our money). The fees for what is offered is also a good deal higher than Fidelity.

I had my retirement set up and worked through a contractor with local state government. I have had so financial difficulties and health problems and due to this have been trying to withdraw funds from my 401k with Voya Financial. I initially tried to take money out back in February but had problems getting my pin. The account now is less than a 3rd of what I put in, in February and still they are not helping me to get my money. I’ve delay with horrible and I empathetic responses from staff. My health is further deteriorating and I have been in and out of the hospital. It took 4 months to update my address so I am not happy with this added stress to an already stressful situation.