Voya Financial Reviews

I am tech savvy and their website is definitely not user friendly. Customer service is awful. Maureen NEVER responds to emails..... I MEAN NEVER....EVER. I am so over their portal and will be taking out my 401K completely on my birthday in January. AWFUL.

Scam of a company, took forever and hours of my time on calls to get some reimbursement, now the majority of it is denied because of their changing deadlines and still discussing with me how to file, but not mentioning changed deadlines. Website still says end of this month, submitted MONTHS ago. Denied.

Horrible! I tried to close my account on a Friday. The website would not work. I had to wait until the following week. It took no less than 10-12 phone calls and 7 different agents to process my request. Each agent told me different information. Two agents hung up on me: one could not hear me which points to poor equipment, and the second because she couldn't answer my questions. Agents are not knowledgeable and their systems have bugs. Plus their website said I could have my money in 2-3 business days. It took 2 weeks. Worst experience I've ever had with an investment firm. They deserve 0 stars.

If I could give 0 stars, I would. I have been trying to access my 401K account, went through all the steps that the representative on the phone requested, including sending a notarized letter and still they are not giving me access to my account. They are stating the only way to update my address to get access to a new pin is by getting an updated address on my DL, which my DL is nowhere near expired. I can't wait to get access so that I can immediately transfer my funds to a different institution! STAY AWAY!

They took ALMOST 45% of my check. I needed to pay rent and I lost all resources to expend to do so. I had 1800 bucks and they legit only gave me back 1100 bucks! IT'S MY MONEY🤬. MAKE THE SMART DECISION AND MOVE YOUR RETIREMENT TO THE STOCK MARKET. It's better if anyone has your money EXCEPT these morons.

I had a life threatening emergency in January. That claim was paid very easy. I had to have a major surgery in March. Now they keep asking for forms and when you send them. They CLAIM to not receive them only to give out more bad email addresses. To top it off multiple documents sent that state I was admitted to ICU and a regular room for observation. According to them I never had surgery or was ever at the hospital to begin with. Even after multiple documents sent. Department of Insurance was notified of this practice along with an attorney. Stay away from Voya and Reliastar Insurance. They do everything they can to avoid paying anything

I left my company a few months ago and, unfortunately, had no choice but to rely on Voya for COBRA coverage for two measly months. That was two months too long. Let me just say: Voya is an absolute nightmare. They didn’t just mess up—they repeatedly and inexplicably canceled my coverage multiple times, leaving me uninsured without warning or explanation. Every time I called for help, I was met with clueless, undertrained staff who seemed shocked that phones even rang, much less how to resolve real issues.

Worst retirement company to deal with. 2 deaths in family and had to go out of country. Same day flight, took whatever I had for family of 4 and pay burial expenses as well for my father, and had to go back 3 weeks later to finish up everything, and fell behind on everything and these people will not approve hardship withdraw draw, even after multiple times submitting documents to support hardship withdraw and they consistently denied. What the hell is wrong with these Voya people? I am fed up with this company and they need to be investigated by sec and FTC and FDIC and the Government. This place is terrible, I just hope my employer drops these people, cause 4-5 thousand people, half of them are complaining about them. Stay away from Voya.

I got this supplemental insurance through my school district thinking it be a good idea to have. I ended up having a surgery that required me to stay in the hospital overnight for observations post surgery. I filed my claim and sent in my hospitalization and surgical notes, but that wasn't enough. This company then wanted me to get a specific form, so I acquired this from the billing department at the hospital. I submitted the exact paperwork that they told me they needed to process my claim, only to turn around and still deny me because the semantics on my hospital room did not precisely match their language. It's been close to a couple of months, in this process has just been an absolute waste of time and insanely frustrating.

In January, my company switched to Voya Financial. Since that time, I have had multiple issues. To start, the website is not user-friendly. When you call customer service, they try to be helpful. I don't blame them; they are trying. They provide you with information that isn't available on the website, such as rules and processes that, without calling in, you would not know of. However, when you follow those processes and it still doesn't work on the website, then they have to send it to a "back end" team member, which could take ANOTHER five business days.

Horrible company. If you are business owner stay away. Bobbie ** the worst supervisor impossible to deal with. I was told two different stories trying to cash out, taking forever, impossible to get answers

My mother 25 years ago bought an annuity product from Equitable of Iowa. They were bought and merged with Voya. Since then mom tried to start taking money from her Annuity and low and behold. Voya doesn't recognize her or the old account numbers nothing as if she never existed. Now mind you she paid cash to start this up and it was a large portion of cash from when my father passed away. She used some of his insurance to pay for this annuity so she would have something later on. They admitted to us on the phone that they purged some of the old records so there is no way of really knowing what he may have had. Then the call ended and have tried to get them to help since then is a joke. Seems like they want to just run off with mom's money. Knowing most older people don't have the finical means to fight or pay lawyers to get access to money she rightfully has coming. What a country we live in.

This company is not a good company to have your money with. I left my employer 11-22-2024 and had to call my previous employer to have them send over termination information which they had already done. I had called, even chatted with several representatives each giving me a different date or not being able to explain why a fully vested account was unable to be withdrawn. Tickets were put in, but only after the BBB was contacted did I get any help.

Not Senior friendly at all. Have to change your password way too many times. It's crazy, sorry I choose them. Don't make the same mistake. It should be our choice whether we change it or not. I can't remember it because I keep changing it so I write it down and it's on the fridge for everyone too see. Real safe.

Trying to payoff loan numerous times ach. I never had these issues when my company used Vanguard. It was fast and simple. Voya customer service is also terrible. I wish I could transfer to another company.

If I could give 0 stars I would. Horrible customer service. Very unhelpful and rude representatives. Verified all my personal info just to talk to me and then wouldn't give me access to my own account. Website said they could verify pin via text message but no one, not even the supervisor, knew how to do it. Would not send pin to my personal email address even though I verified it and she could see it attached to the account. Said she didn't know if IT could ever be able to update my email address. WHY? Kept sending temp pin to the employer email I don't have access to anymore. Even though I updated my email with Voya 3 years ago when I changed jobs, they allowed my old employer to change the email back on my account.. HOW DOES THAT HAPPEN?!

The company we work for has changed our 401k from Fidelity over to Voya. THIS IS A TERRIBLE COMPANY TO HAVE YOUR 401K WITH. The company tried to sell it that this was good for the company AND us. IT IS A JOKE TO EVEN SAY THAT. This was a bottom dollar decision for management within our company and nothing else. We are now being charged something like 1% for them to have our money and we have a monthly fee we also have to pay just to have the privilege of them having (and making money off of our money). The fees for what is offered is also a good deal higher than Fidelity.

I had my retirement set up and worked through a contractor with local state government. I have had so financial difficulties and health problems and due to this have been trying to withdraw funds from my 401k with Voya Financial. I initially tried to take money out back in February but had problems getting my pin. The account now is less than a 3rd of what I put in, in February and still they are not helping me to get my money. I’ve delay with horrible and I empathetic responses from staff. My health is further deteriorating and I have been in and out of the hospital. It took 4 months to update my address so I am not happy with this added stress to an already stressful situation.

Extremely unethical. Do not use for disability insurance. Had a valid medical claim for over $900,000 but they used an unrelated agreement with my employer to strip me of my disability rights. Will do anything unethical to get out of paying your disability benefits.

I have my 401k with Voya and it’s a nightmare. After 60 years of age, I took a no-penalty distribution. All seemed ok. They had no option for ACH (turns out they don’t tell you if you use electronic forms you might get that option lol) and have to send large checks in the regular mail. Not certified. No signature. The website still tells me this was completed on 4/23 and a check would be to me by or before 5/6. Guess what? All a lie. They didn’t process the check until a week later and it’s still never come. Now, a stop payment has to be done and I’m told this can take 8-9 business days before another check to be issued, which would then require another week. I relied on their word to make commitments and their word is worth nothing.

I have been paying for critical illness insurance even though I’ve been very healthy because my wife is unable to work with severe Lupus, So I have the highest level since I’m 62 and 3 of my 4 grandparents died from stroke or cardiac issues. I unexpectedly had a serious cardiac event, combined with a blood sugar over 400 and under extreme duress. My doctors have said due to the combination of diseases and family history I’m at high risk and doctors won’t approve me to return to work. Which I am now trying to get long term disability. Dean at Voya Critical Illness said I don’t qualify unless I need a heart transplant and the co-morbid diseases only count if they are preventing me from getting a heart transplant.

If your employer uses Voya good luck. My former employer rolled us into voya and it's been a nightmare. The first month they didn't have my records transferred. The next month when I was able to log in none of my retirement was in there. So it's been a month of non stop calling them to try to figure out what happened. The customer support is never a help as they always tell me to call someone else. I spent countless hours on the phone now and still don't have my plan correct. This is only the start. Do not use voya.

Horrible experience. I have had to call in every week for 5 months trying to figure out how to get my money switched to a different account. They have had my address wrong in their system and will not allow me to move my money until my address is updated. I sent the forms in 5 months ago to get my address changed. They keep telling me they are trying to figure out why it is still incorrect in their system since they have all the paperwork needed but still 5 months later, it has not been changed. I have called in with my financial advisor 4 times as another ear to hear the issues with my account address. It is unreal and ridiculous. I do not have an hour a week to sit on the phone to call in and then be told I have to wait another week to give them time to fix it, only to be told they still haven’t resolved the issue. They are able to see all my calls and conversations but yet nothing is being resolved. I would NEVER recommend this company to anyone.

I have never had a more awful experience than what is going on with Voya right now. I am trying to move my money from a 401K to a different company and I need my name changed in the account. It has been over a month of phone calls speaking to customer service representatives who escalate tickets and pass me to supervisors who do absolutely nothing to help me. I have sent in all required documentation over a month ago, they sent me a letter to my new name acknowledging the change but state they “have not actually processed it yet.” Every person tells me they’ll call me back within 48 hours. Weeks go by and I keep calling for help and I’m at a point where I don’t know what to do to get my money out of this absolutely awful establishment. Do not get involved with Voya!!!!

Do you like talking to India? Because you're going to be talking to India, and no one is going to be able to help you. No one will be qualified to answer even your most basic account questions, and you will spend copious amounts of time on the phone just bringing each new customer service rep up to the same speed your did with the last one you spoke to, only to hear how they can't help. Getting any kind of personalized service is out of the question. I'm trying to do some rollovers of existing IRAs into my current Voya 401k plan and it might as well be reinventing the wheel. It's been two months of trying to get these rollovers in there and the frustration of having to call this company every few days, because they certainly will NEVER call you to tell you something's incorrect, is unreal.

Filed a claim for my deceased wife's life insurance. Numerous calls, numerous emails, numerous letters mailed. After sending required information online and sending the same information by mail they would wait weeks, then state Voya did not receive your required information. Because they delay, delay, delay. I filed a claim with the Better Business Bureau and with the Pennsylvania Insurance Department, and they still delayed my wife's death benefit for over 60 days. This delay tactic is intentional, because the longer they have your money, the better off they are. My wife also had a life insurance policy with Prudential. With Prudential I had her insurance check less than two weeks after I contacted Prudential by phone. So if someone is contemplating a life insurance policy with Voya, tell your beneficiary "don't expect to pay for the funeral arrangement on time"...This is the short condensed version of my experience with Voya. To make a claimant go through multiple obstacles after losing their cherished loved one is incomprehensible. You crave good things after a bad loss.

I had a myocardial infraction that took place at work. Another word for heart attack that took place at work. I filed a claim clearly stating it from my cardiologist and I was denied.. I have never filed a claim in my entire life. I'm the type that goes to work sick or not and literally looked down on people that called out... I see that I was being too hard on others now and I'm sorry for that... My cardiologist filled out the forms that Voya requested and checked off all the boxes and I was still denied two heart procedures later and denied yet again... I really hate that this experience has changed my views on certain things but it has and now I see why people are so angry at these big corporations that hurt you when you need them most...

Voya Financial has arbitrary internal processes in place to ensure it is difficult to move or get access to your money. I changed employers and I am trying to transfer my accounts, Voya only offers mail services and refuse to reissue withdrawals until it's been 10 business days. This company seems to be the UHC of financial services.

My elderly father paid into a personal life insurance policy for 38 years for a $13K policy. He recently passed away and they refuse to pay. They cite he was delinquent even though they deposited every check until his death. They should be ashamed and put in prison for defrauding the elderly.

The customer service is extremely bad. They don't have any idea of what's happening in the company and with your 401k/retirement savings. The fees were also very high and they were constantly trying to charge me for horrible financial advice. Avoid them for everything.