Voya Financial Reviews

Extremely unethical. Do not use for disability insurance. Had a valid medical claim for over $900,000 but they used an unrelated agreement with my employer to strip me of my disability rights. Will do anything unethical to get out of paying your disability benefits.

I have my 401k with Voya and it’s a nightmare. After 60 years of age, I took a no-penalty distribution. All seemed ok. They had no option for ACH (turns out they don’t tell you if you use electronic forms you might get that option lol) and have to send large checks in the regular mail. Not certified. No signature. The website still tells me this was completed on 4/23 and a check would be to me by or before 5/6. Guess what? All a lie. They didn’t process the check until a week later and it’s still never come. Now, a stop payment has to be done and I’m told this can take 8-9 business days before another check to be issued, which would then require another week. I relied on their word to make commitments and their word is worth nothing.

I have been paying for critical illness insurance even though I’ve been very healthy because my wife is unable to work with severe Lupus, So I have the highest level since I’m 62 and 3 of my 4 grandparents died from stroke or cardiac issues. I unexpectedly had a serious cardiac event, combined with a blood sugar over 400 and under extreme duress. My doctors have said due to the combination of diseases and family history I’m at high risk and doctors won’t approve me to return to work. Which I am now trying to get long term disability. Dean at Voya Critical Illness said I don’t qualify unless I need a heart transplant and the co-morbid diseases only count if they are preventing me from getting a heart transplant.

If your employer uses Voya good luck. My former employer rolled us into voya and it's been a nightmare. The first month they didn't have my records transferred. The next month when I was able to log in none of my retirement was in there. So it's been a month of non stop calling them to try to figure out what happened. The customer support is never a help as they always tell me to call someone else. I spent countless hours on the phone now and still don't have my plan correct. This is only the start. Do not use voya.

Horrible experience. I have had to call in every week for 5 months trying to figure out how to get my money switched to a different account. They have had my address wrong in their system and will not allow me to move my money until my address is updated. I sent the forms in 5 months ago to get my address changed. They keep telling me they are trying to figure out why it is still incorrect in their system since they have all the paperwork needed but still 5 months later, it has not been changed. I have called in with my financial advisor 4 times as another ear to hear the issues with my account address. It is unreal and ridiculous. I do not have an hour a week to sit on the phone to call in and then be told I have to wait another week to give them time to fix it, only to be told they still haven’t resolved the issue. They are able to see all my calls and conversations but yet nothing is being resolved. I would NEVER recommend this company to anyone.

I have never had a more awful experience than what is going on with Voya right now. I am trying to move my money from a 401K to a different company and I need my name changed in the account. It has been over a month of phone calls speaking to customer service representatives who escalate tickets and pass me to supervisors who do absolutely nothing to help me. I have sent in all required documentation over a month ago, they sent me a letter to my new name acknowledging the change but state they “have not actually processed it yet.” Every person tells me they’ll call me back within 48 hours. Weeks go by and I keep calling for help and I’m at a point where I don’t know what to do to get my money out of this absolutely awful establishment. Do not get involved with Voya!!!!

Do you like talking to India? Because you're going to be talking to India, and no one is going to be able to help you. No one will be qualified to answer even your most basic account questions, and you will spend copious amounts of time on the phone just bringing each new customer service rep up to the same speed your did with the last one you spoke to, only to hear how they can't help. Getting any kind of personalized service is out of the question. I'm trying to do some rollovers of existing IRAs into my current Voya 401k plan and it might as well be reinventing the wheel. It's been two months of trying to get these rollovers in there and the frustration of having to call this company every few days, because they certainly will NEVER call you to tell you something's incorrect, is unreal.

Filed a claim for my deceased wife's life insurance. Numerous calls, numerous emails, numerous letters mailed. After sending required information online and sending the same information by mail they would wait weeks, then state Voya did not receive your required information. Because they delay, delay, delay. I filed a claim with the Better Business Bureau and with the Pennsylvania Insurance Department, and they still delayed my wife's death benefit for over 60 days. This delay tactic is intentional, because the longer they have your money, the better off they are. My wife also had a life insurance policy with Prudential. With Prudential I had her insurance check less than two weeks after I contacted Prudential by phone. So if someone is contemplating a life insurance policy with Voya, tell your beneficiary "don't expect to pay for the funeral arrangement on time"...This is the short condensed version of my experience with Voya. To make a claimant go through multiple obstacles after losing their cherished loved one is incomprehensible. You crave good things after a bad loss.

I had a myocardial infraction that took place at work. Another word for heart attack that took place at work. I filed a claim clearly stating it from my cardiologist and I was denied.. I have never filed a claim in my entire life. I'm the type that goes to work sick or not and literally looked down on people that called out... I see that I was being too hard on others now and I'm sorry for that... My cardiologist filled out the forms that Voya requested and checked off all the boxes and I was still denied two heart procedures later and denied yet again... I really hate that this experience has changed my views on certain things but it has and now I see why people are so angry at these big corporations that hurt you when you need them most...

Voya Financial has arbitrary internal processes in place to ensure it is difficult to move or get access to your money. I changed employers and I am trying to transfer my accounts, Voya only offers mail services and refuse to reissue withdrawals until it's been 10 business days. This company seems to be the UHC of financial services.

My elderly father paid into a personal life insurance policy for 38 years for a $13K policy. He recently passed away and they refuse to pay. They cite he was delinquent even though they deposited every check until his death. They should be ashamed and put in prison for defrauding the elderly.

The customer service is extremely bad. They don't have any idea of what's happening in the company and with your 401k/retirement savings. The fees were also very high and they were constantly trying to charge me for horrible financial advice. Avoid them for everything.

Voya Financial makes the process of completing a transaction extremely difficult. Despite the fact that it is 2025, they will not accept documentation electronically, and will only allow receipt of approved withdrawals via fax. Voya, it is no longer 1986.

Worst experience I have ever had with a financial institution. I attempted to roll a 401k into my IRA with Voya. I called multiple times and finally got through to the correct department that told me that I could not roll it without the permission of my financial adviser. I advised Voya 2 years ago that I was no longer with that advisor. They told me I would need to sign up with one of their advisors move money over. After receiving such horrible service, I decided to move all of my funds out of Voya completely and move to a new financial institution. I have filled out the withdrawal forms multiple times since they keep saying something is always wrong with them. Their customer service even reviewed them before I faxed them. WORST EXPERIENCE EVER.

My work uses Voya for flex and health savings accounts, and I have to say it is the worst company to deal with. FSA debit card is almost useless. I am always having to call them. They need receipts for everything and still decline when you send them in. It's better to not have a health savings account than to deal with Voya. Not worth the headache.

Not happy! There is no way to make an electronic or phone payment if needed. Mail in check is the only option, and they asked me to write my SS number on the check or my payment will not be processed…. Yeah NO! Many updates/correspondence cannot be posted in the portal. Get with it Voya!

Voya does the public school employers 457's and 401k's for Michigan. I recently tried to take a loan out against my 457 as my plan allows, It's been over a month of phone calls, troubleshooting and filling out forms on the app. They make it hard to find, it has dead links, and then it still doesn't work. After 45 minutes on the phone doing it exactly the way the lady told me to she saw it go through on her side. Another week goes by and nothing, I called back, it got rejected but no one can find why, so we started over. They are intentionally trying to make it hard for people to get their money with red tape. I will be rolling over my contributions and my match to fidelity every year from now on. Very bad business practice.

Voya sent me a letter claiming that I had not cashed a check they sent me and to call them if I needed a replacement. I never got the check so I called for a replacement. Upon answering they requested my SSN which they didn't recognize. I have an online account that has no information about the check. Customer service has zero idea how to help and just kept shuffling to me other numbers that also didn't recognize me social. Wouldn't trust these guys to change a lightbulb much less a retirement plan.

Nobody should be putting their 401K to this place. They send my 401k 2 years late. I left my job. I had to get a code to get access to my 401k and they mail me the code to my correct address. But when it came to my check it was supposed to be here in 2 days, but it was a holiday so it was supposed to come in that Monday after the holiday, but they sent it to my old address. How do they send me a code to my new address, but send my check to my old address which is supposed to take 2 days to get to me. It cost me $50 for that 2 day. They told me I had to wait another additional five to 10 days to get my check to the correct address. These people are crazy. I don't even know how they have a retirement company. They need to really organize this company. They should email the customers exactly what they did with them that day, and who exactly you talk to that day. Every other 401K company does that. I don't know why this doesn't.

Paid the ex 6 figures through a QDRO. Took them 2 months to get her a separate acct w the $ transferred. She did a rollover but they took the $ from my acct again and left hers in Voya! Still trying to get my $ and lost interest back from them.

I'm going through a divorce and need balance info from my date of marriage. They absolutely refuse to help. My lawyer says in 25 years of practice he has never seen anything like it. The customer service reps think it's funny that they can screw you over and told me on several occasions to "just make up a number" and this is an account in 7 digits.

This is a new company for our retirement funds. I have been told 20 different stories. My funds were release on the 9th, on the 12, on the 14th they have asked repeatedly my bank account and routing number. Nothing as of yet and it is 10.25 and now they are requesting the money they supposedly transmitted to my bank back so they can reissue the transfer. There is something wrong with this company and I am reporting them to the Attorney General's office.

I requested a hardship, faxed all paperwork, even got an email they received all paperwork then I call them after I've been patiently waiting, was told they didn't receive anything when I clearly got an email saying they received it. I was then told that everything needs to be resubmitted again.

Voya would not refund my 50.00 expedited delivery fee for a UPS mailing that was sent to me and was lost. Their position is that it was UPS fault. UPS agreed that it was their fault and wanted to refund the money to Voya (shippers account) so they could refund me. Voya would not get involved. So Voya Kept the 50 expedited fee and UPS is not going to be held accountable for losing a check. In all fairness to UPS on 1 point only is that they agreed to refund the delivery fee. Voya will not help. The check had to have a stop payment put on it and Voya dispersed the money another way.

It took over 2 weeks to tell me my accidental claim was denied due to my son getting hurt at work. Because it's on the job they denied the accidental claim? What's the point of paying for accidental insurance? You are scum bags.

Should be 0 stars. Make you jump through hoops to transfer your money out. Customer services run you in circles and one employee tells you something different from the next. They had personal information wrong on my account which not let me log in until employer fixed their mistake. Do not use, worst company to deal with.

Voya raised our premiums 300% with no notice. Made it impossible to afford. We are in our 70’s. They forced us to give a policy before they had to pay out. Older retired and a disabled vet. Now we have nothing. Took policy out in good faith hoping to have a little when we passed. They made that impossible with premiums so high we could not afford.

Voya is a compete scam. I've been sidestepped for 3 months on a critical illness claim. They told me the correct forms were sent to my cardiologist. The paperwork my cardiologist received had Unum on the letterhead with my name, what policy it was. Voya says they never sent it but my dr office says they got confirmation twice. Something criminal going on. Do not use Voya for anything!

They charge $50 for processing fee, and $50 to send you a check in the mail plus Taxes which are ridiculous. People are struggling and have to use their funds for emergencies and these people take so much advantage. Plus they need to get authorization from former employer to release YOUR HARD EARNED MONEY. So sad that everything is about money.

After saving for years, I decided to rollover my money into a different financial company. Voya stalled consistently saying they needed additional information, even after 3 sets of paperwork were submitted. When I called, I was transferred to a representative in the Philippines. Never again, Voya!

This has to be the worst Financial Company in the USA, well put it this way. Their representatives are outsourced in the Philippines and these people have NO knowledge of the required processes. You will find that this company will give you incorrect information which causes a waste of MONEY and TIME. This company should be embarrassed of the service they provide to their clients. They will cause you more headaches and money so find another financial company to do business with. A group of uneducated individuals. VOYA - take a look at your reviews. Sad....

This company is only interested in charging you fees. Do not use them for your 401k. They are worthless. You will surely regret your decision if you do. I close the account and got charged excessive fees. They are not there for you!!

I have been fighting for 6 months with this company to receive a pay out for a tax sheltered annuity that my husband took out with this company over 15 years ago. I have given them all the requested information but each time they tell me it has to go back through to reprocess. First, I knew nothing about this account when my husband took it out. Three and a half years after his death I get a notice from Voya about the account. I filled it out and returned, only to be told I filled out incorrectly. So I asked them to send me another form. Voya said they couldn't because I might be a fraud trying to cash in on this account. My next phone was a conference call with my lawyer. Voya agreed to resend paperwork. My lawyer and I filled it out together. And so I waited another 10 days for processing. I was then told I needed a statement from probate stating whether or not there was an open estate.

They are very dishonest. Tried to take my money out and they gave me every excuse why I couldn't take it, which by the way was all lies. Worst customer service, felt like I was talking to thugs. Would never use them again. Get your money out and invest it somewhere else. I am not the only one that went through this after leaving my company. They tried to blame Angell Pensions for everything! Terrible people. Get your money out. They even lied about what I had in there and stole my money. Disgusting to run a company like that. Hope they get caught!

This company is terrible. Their customer service is the worst I have ever experienced. They simply pretend they can't hear you if they don't want to work, they hang up on you when you ask to fill out the survey, and they make changes on your distributions as difficult as possible. They also do not cancel your account if it is connected to your employer! They refuse to close my account even though I told them I feel uncomfortable that they have access to my information.

Why would a disability claimant be asked to obtain all of their medical records for specified dates when an Authorization for Release of Health Information was signed during the most difficult time in one's life? This makes zero sense. They also put it on the claimant to get paperwork that they received from the doctor corrected. Isn't the purpose to provide this as a part of their service? Why would they want the claimant obtaining this information anyways? If I managed this company, I would never allow this. As a claimant, this causes further stress and potentially longer claims.

I just took out a loan from 401K but Voya didn't even confirm if I received the cheque. I called on 5th business day to tell them that the cheque is not received and they asked me to hold for another week before they can re-issue a cheque. This is pathetic service since I have not received it until today even though online it says that it was processed on May 17. But the installment was withdrawn from my salary without even actual loan disbursed to me.

I filed a 401k funds withdrawal a month ago. They said it would take 7-14 business days. It’s been exactly 29 days and still haven’t received anything. I called to track the check and they say they haven’t even sent it yet so I asked if I can get direct deposit instead. 2 weeks later I still haven’t gotten my money.

When Voya set up our company plan they came on site. I ask the question several times: what fee do you charge? They kept diverting saying that I need to check the individual investments. I kept asking and they kept diverting. It's a pretty simple answer. They charge 2% annual management fee on top of the individual investment fees. That's absurd!

Advise to the employer: choose another company, because it makes you look bad. The company is incompetent and has terrible process. It's a shame that the employer would choose to work with this company. The returns on their funds are below market.

If your company has your 401k through Voya, get out of it as soon as possible, this place has sham written all over it, I have been getting the runaround to get my distribution for at least 2 months.

They are incompetent at their jobs. Wife called 3 times. Every time they told her she was missing a HIPAA release, she told them what page it was and they would find it. Happened 3 times. They are useless.

Do yourself a favor and get an attorney before you retire to move funds. That way you won't be in a hardship. 5 to 7 days is lip service. You will never get a real check on your own. Lost mail. Excuses but tell your employer they are at fault for using Voya

Horrible customer service!!!! I never received my money. They told me to call back in 10 business days and I still never received my money. I called and the customer service rep going to tell me sometimes they carry miss their mail. That doesn’t even make sense. Then when you request to speak to a supervisor they always claim one is not available. They also started taking payments from me. Stay away. Save yourself the headache.

I am a 63 yr old man who requested my retirement money, that I can't seem to get. They say under review for weeks. The company I worked for is out of business. I guess I need to get a lawyer to get my money.

I went to Patient First and used my card. The copay was covered but the $.52 for the medicine was not. Voya then locked my card so it couldn't be used further future purchases. I called to pay the $.52 and was told they can not do it over the phone. The only way to get the card unlocked is to pay via the website. I started the process to pay this change and now I have to wait even longer (1-3 days) for them to send a small amount to my bank to "verify" my bank account. This is a ridiculous process for $.52!!! People do not feel well when using this card in the first place, and then to put them through this hassle especially over $.52 is beyond ridiculous.

Voya’s tax advisor made a mistake on my 1099R tax form and refused to correct it. We spent more than one months going back and forth and they don’t let you talk to the tax advisor directly. It’s completely waste of time and their website is a joke. Wish I will never have to do business with this company. I would give zero star if I could.

My mother had an account from another company that Voya purchased of merged with and mishandled in account information. She invested via her employer and Voya linked her account with another employer. She received a letter telling her she had to withdraw funds in accordance to IRS guidelines. She attempted to withdraw those funds, she needed the employer to approve the release of funds. Unfortunately, they had the wrong employer on file and they told Voya that Information. We tried for months to get them to communicate with the correct employer and that probably took 2 months. It amazes me that a financial company cannot do their due diligence with investors accounts.

I have an FSA through my employer. It is a complex story, but after 3 months and many phone calls and emails these people continue to hold the balance of my FSA money hostage. I submitted every document they requested. I spoke to account rep after account rep and finally had my human resources department get involved. In an email from a Voya rep to HR they blamed my use of their issued debit card for the reason the accounting was not processed correctly by them. How about providing up front, comprehensive information to customers on use? These people were unfriendly, unaccommodating and certainly don't believe in 'the customer is always right'. I only pray my employer does not use them in the new fiscal year.

If your HR department offers an FSA through Voya, don't bother. It's more frustrating than it's worth. They demand more paperwork than I even knew existed for even the smallest payment...With YOUR money. They are unresponsive so don't even try to call them. They once denied a payment and then supplied a link that was supposed to explain why. The link lead to a blank page. Another time my card was denied at the dentist. I tried to call them, got no answer, not even put on hold, just nothing. I had to call HR. If you run into a problem with them, and you will, don't bother trying to deal with it yourself. Call your HR department and ask them to manage it.

How can a company like this be around in 2024? Every time I call they keep me for 30 min to listen to useless facts like how they mail some forms and where to find them or how I can feel free to check the website and so on. Then I keep proving that I am me: yes, I'm calling from my authorized phone number. Here is my full name. My PIN. My last 4 digits of the SSN. But if I request any information it cannot be shared due to it being a potential security risk. They love mailing things though. I want to transfer my funds to another service. How is this handled? Website? Phone? Nope - mail. Mail the form. We inform you in 2-4 weeks if we received it. Then another X days to process. Then we mail this to this other thing. Then we mail checks. Oh my god, it is all sooo painful.

I have called numerous times. No one answers, I have sent many emails months ago still no response. New York City Deferred comp. needs to do something about this criminal act. I feel like my money is being held hostage.

I started the life insurance claims 3 days after my mother passed. She assured me many years before her passing that Voya has a very difficult customer service department. Little did I know how right she was. It has been over 6 months since I submitted my first documentation and the company keeps coming back with "we need a different form filled out." Their claims forms are numerous on their website. After asking for another form to be filled out, they asked if I wanted the form emailed to me. With over 100 claims forms to choose from, yes if you need a specific form filled out, wouldn't you think it would be common courtesy and common sense to send the specific one?

I had a $5000 IRA account with Voya thru Douglas Elliman for many years. Went to do a rollover and was charged $50 to obtain my funds. Withdrew from Wells Fargo and TD AND MY local credit union and no one besides Douglas Elliman/Voya charges a fee. This is despicable and putting more money in the company's pocket! I am calling the banking dept to see if this is legal!!! Horrible company to deal with.

This part of the company should change its name from "plan with ease" to "Plan with extraordinary and unnecessary difficulty." I have never experienced customer service this poor from any company. Sloppy, rude and utterly incompetent. I am attempting to get my funds away from these dishonest morons as soon as possible. I would advise you to do the same.

My company was bought by another company and they do it upon themselves to roll my Voya account over to a different account. Only 1/6 of it went into the new account. Voya says my account balance is zero. The new 401k company says they are holding my funds to be deposited over the next 5 years. During that time I'm not receiving any gains on my money. I have hit a dead end so far. Next step contact a lawyer and see what can be done. It my money not theirs. Do not...I repeat do not do any business with these crooks.

Voya 401k account online indicates that my Minimum Distribution was made on 01/01/2024. The account is set up for direct deposit of payments and 1 previous payments were made as direct deposits. This large payment had not been deposited as of 1/10/24. When I talked to Customer Service I was told the "check is in the mail". I explained that no payments were to be mailed and the rep verified my single bank account used was indeed set up properly and had not been touched. I asked that they cancel said check and I am still waiting for the payment to be made via ACH direct deposit as it is now 01/18/24. I'm going on a cruise in February and I wanted extra money to enjoy my first cruise. I suspect that Voya has a serious problem and are not forthcoming. This is unacceptable at all levels. Changes will be coming soon

All the one star reviews are extremely accurate. I honestly don't understand how you can operate a financial management company at the levels of incompetency Voya Financial does. My company offers a 401k match through voya financial, so I decided to roll my TSP (Federal Government 401K Plan) into Voya. The people that answer the phones are completely incompetent and unknowledgeable. It's 2024 and they do not allow you to do a direct transfer??? Every question you ask they read off of a screen and really don't know how to answer your questions. Imagine if they grabbed random people that work at McDonald's and let them answer phones at a financial management company. They have made the roll over process so complicated I would basically need to hire a legal team of a financial advisor and a lawyer to help me pull this off. I have finally given up and at this point I wouldn't give these people a penny to manage after reading the other reviews.

I called the 877-852-4015 in regards to a old 401k from around 2009. The first guy I spoke with took my information (ssn) and was able to direct me to the department that handled that type of account. The second guy took the information (ssn) again and stated he could not find it and then stated it could be another department. He asked did I have an account number and I stated no cause that was so long ago and being young not thinking to keep info once I left that job. So he stated, "There is nothing more I can do. I need more information." So I asked, "Are you telling me that when you put my information it doesn't show up that I had an account or what type of account I had." He stated, "No. I can not see other people department."

This company is awful. They have done everything but help me with anything. Sent out for a pin like 3 weeks ago and still haven't got it. Tried to talk with a supervisor about it and the guy I talked to made every excuse for me not to. I would not recommend this company to anyone. As a matter of fact when I ever do get my pin I'm taking everything I have in there and going somewhere else. I mean this is awful. Period. And they were very rude.

I initially called Customer Service to rollover my former Voya account to my current employer’s Voya account. I recently moved and my former Voya account still had my previous address listed. I was told I couldn’t rollover my old account into my new until the address was updated. The first rep told me somebody would contact me in 5-7 business days. That did not happen. I called back and spoke to a second rep and they informed me they could put in a request to update my address at that time and that it would be a couple of days.

Awful customer experience. Completely unhelpful responses. The PIN process is ridiculous. Can't even email them requests unless you "register" your email address with them. 5-7 business days to receive the new PIN to even access my account. I imagine another 5-7 business days for them to liquidate the funds and likely longer for me to actually receive the check to roll over. I knew leaving my previous employer was a good idea based on the areas that they were cutting costs during the pandemic, be warned if your employer uses VOYA.. start looking elsewhere.

I'm a retired Police Officer from Milwaukee. I've paid off my 401k Loan on 8/23/23 but Voya still did a automatic-withdraw money from my personal bank account. I called them regarding to withdraw without consent and they did not have any knowledge of the transaction. A few weeks later, Voya called me back stating that they did find the transaction and will issue me a refund.

I filed an accident claim for a policy I have with Voya. After 3 weeks the claim has not been settled. I have called them every other day for updates. They have only sent me one letter asking for information that I had sent them a week before receiving the letter. Their website has not been updated in 5 days. After numerous calls I was asked to send information numerous times. Their costumer service team has very little information to assist you with. After 3 weeks I still have not received any information about the status of my claim.

Left a previous employer, didn't receive any notice let alone adequate. They auto enrolled my 401k over to a IRA that is easy more volatile than I had preset for my 401k. I called and remove it, requires too much information from new account, and then online paper completion after calling just to move my funds. Don't ever invest. In fact if your employer uses them, that says something about the employers. Move your $ asap if you leave the company. Worst company ever!

This is the worst financial company I've ever seen in my life, I retired from Publix this year and I tried to get the check that they told me to get on the letter they sent to me. I gave them all my details on my account but because I don't remember a stupid PIN that I created 5 years ago. MAKES NO SENSE. THE WORST.

My previous employer moved their retirement accounts to these (censored)hats. $50 to send a distribution check by priority mail (I declined), a non-negotiable $150 distribution fee on an $1800 account (the most I've ever been charged before for larger accounts was $75). I'm sure the rest of their fees are just as atrocious. Their reps read the legal disclaimers so fast that you can't process what they're saying, even as a native English speaker. Absolutely awful.

Horrible! Not able to use my HSA account. Multiple calls all waiting 25 min for them to say my card works and then go to use and card says declined!!! I have 2,000 on it. I think they are trying to keep my money!

My company uses VOYA for our HSA and 401K. The website is horrible. I am unable to view past statements or see prior deposits. Any time I log in and attempt to click links to see balance info or historical information there is ALWAYS an error that says "Not available at this time" or "No historical information." How can a company have your money and not have a working webpage? They are holding millions (likely billions) of dollars of other people's money and the website is unable to perform simple tasks. Unbelievably frustrating. The IT chat is NOT helpful. BE BETTER VOYA!!! BE BETTER!!!

I have been trying for over 2 months (12 phone calls - and mailed/faxed 4 different times their forms) to get a distribution from my retirement account and I keep getting people who do not know what is going on. They also do not have a way to upload documents online. To get a distribution or rollover, a form must be completed, then mailed or faxed to them. Once they receive the forms, then they will start the process of withdrawing - and the worst is it is not based on the day you called to get the distribution but when they actually process the request so your distribution is not what it was when you first initiated the distribution. They do not get back to you about the status either; you have to continually call and ask. This is the worst company and I cannot wait to get all of my money away from them.

When talking about this company they decided to hold onto my Life Insurance from my father till I turned 18 and what they said has changed several times to it's in Unclaimed property in my state all the way to someone already claimed it. They refuse to help me no matter what section of their company that I call. Worst of all I had to get the company my father was insured with to give me the main manager's number. And it still took several calls to get this all resolved. This is something that is ridiculous to the self appointed most "Ethical" Company.

I have had a horrible experience with this company regarding a SIMPLE rollover that I have requested to be transferred into my new employer's financial institution. The first customer service representative (Brandy) convinced me that I was able to have a portion of my funds sent directly to me and the vast majority would be sent to the new financial institution. I thought that sounded great until I never received that money. I call to follow up a couple times (eventually getting to a supervisor named Catherine **) and they looked into my situation and basically told me that the first representative was confused about what she was saying and that it was false.

Retired and submitted a fund transference almost 4 weeks ago. No response. Finally, informed my recipient company that an additional for was needed. How can they can tie up someone else’s money for so long is incomprehensible. I’d give them a negative rating if I could. Don’t work with them. They suck…BBB complaint is next.

They transferred my money from one account to another account of theirs. It's taking 3 weeks to get access to my money. And I have to wait for them to send some stupid pin. Because you only get one chance to do something on your phone period and my phone died, so you don't get a second chance. You have to wait 2 weeks to get a pin to get access to your money. After that, garbage straight **.

By far, the WORST 401k mgmt company I have ever experienced in 41 yrs on this Earth. Terrible. That is no exaggeration. One, their system is always down "for maintenance". Two, their reps are not knowledgeable and consistently give robotic responses. Only 401k plan I ever heard of a 7 day wait to add bank account info for disbursements. Then they sent me some bogus loan check from some Mom and Pop bank that my bank Chase could not even cash. Why would you send a fraudulent check to a person. Filing BBB complaint as well.

I have been trying to rollover my money from Voya to another institution for at least 2 years. Every single time I try to do this, they come up with another excuse or reason to keep my money. I have been through the process multiple times and they always find a problem with something. This time they said the institution's name was incorrect on the form, even though it wasn't. I corrected the form with the exact name from the acceptance letter (which was not really different from what was already on the form) and submitted it. A week later they sent another letter, this time telling me I need to submit some forms for a name change, but my name on my account is exactly the same as it is on the receiving account. I honestly can't believe I've been dealing with this for so long but based on other reviews, it seems common and is completely unacceptable.

Trying to access my account online but it won't let me into my account. I called the customer service number and all they can do is send me a code in 7-10 business days. I should be able to access my account any day, any time. So they are holding my account hostage until snail mail comes through. I just wanted to make changes to my account but I guess I can't. It's my 401K but I don't get any control of it. I will be transferring my money to a different financial institution in 7-10 business days

I had two 403B's through them and not by choice. My employers had the accounts with them. Trying to close the accounts is like pulling teeth. They give the wrong information on the phone, email the wrong forms and the address of the third party where the paperwork needs to be sent to is not on the forms. The process of closing the accounts was delayed for months due to their negligence!!!

I've had a 403b with them since the early 2000's. I finally decided to terminate my account. I was told my direct deposit would be in on or before June 9th. Did not happen. I call and they say it came up bank not found. They definitely had the right account number and routing number so they didn't even tempt to try again since they clearly made a mistake or even call me to tell me it happened to solve the issue! 3 days later after talking to them and being told they put a rush on it, it's still pending approval I'm told when I called. It isn't that much money but I had $1748 in there and was told I get a little over $1400. Now they keep saying something about $800. So I guess we will see what happens. I do not recommend this place for your hard earned money.

This place is the biggest scam company that I myself has ever seen. I have these people through my employer. If I would have known what I know now hence, I was young and did not know any better when I started this company. I would have opted out in the beginning. Apparently, I have to be dead to receive or borrow money from I have been contributing to for a decade + and can't even use it?? This should be illegal. I did not even have the option of moving my money to an IRA or another retirement account. I either had to quit, die or I can add on to my house. Or pay hospital bills but they can be in collections. Scam!! Everything they offer is a stipulation to it. If there is a lawyer out there reading this, please contact me. These big corporation companies are just stealing from us little folks. Without a care in the world...

Either Voya is the worst-trained company or they are the epitome of the Hollywood trope of sleazy insurance companies. I filed a critical illness claim, been paying them for over a decade but finally needed a reason for the critical illness care. Each time I called they would give a different document they needed. Full medical records? Can't because the put a cap on the file size. Finally after over 60 days of this nonsense hoping I would give up they stated they just needed the UB04 from the hospital.

Filed a claim, VOYA requested a UB04 form from the hospital, uploaded the document and they declined the claim because the form says I had a recovery room stay vs a residential stay! WTF does that even mean, I stayed in a hospital BED overnight! Why does it matter if the invoice says RECOVERY ROOM OR RESIDENTIAL ROOM, It was an overnight stay! Absolutely a way to jip people out of their benefit, absolutely a way for them no pay with a play on words! Go with metlife or prudential, horrible experience. I feel bad for individuals that is not confident enough to fight back, I will be taking this all the way thru.

Voya is the very worst.

I have terminated my account, paid the 50 to expedite. Been calling, they have long wait time. Staff doesn't know any answers. Status is waiting on third-party review to release my funds and the interest keeps going down. Fraud all the way. They need a better resolution. You can't keep people's money.

I had applied to take a loan out against my 403B with Omni/TSA, my third party administrator. Voya said that Omni was not my third party adminstrator (which it is) and would not give any data to Omni. So, I had to send Omni my Voya statement and once Omni received it, they faxed VOYA a request for my spark data. Voya did not comply. So I called Voya asking for them to send my Spark data to Omni. After 25 minutes, being placed on hold numerous times, and the lady not even knowing what spark data was, I was told by her that Omni had never called Voya to request the data. So I called Omni back stating that Voya stated that they never received a call asking for my spark data, and Omni stated that they sent a couple faxes to them. According to Voya, they need a phone call, not a fax. Voya is dragging their feet with money that I need from my 403b. I am thinking about rolling my 403b somewhere else.

I needed to take a hardship and was given the run around. Sent in all necessary documents and still was denied. Stay away. They only want you to put money in and will let you die before you can take it out!!!

As a public school teacher, I was offered an ING annuity for retirement. When ING went under, VOYA bought this account and dramatically decreased the interest rate. For the past 3 months I have been attempting to roll it over, but they continue to drag their heels and act confused as to how to accomplish this feat, despite having all required forms all the while pocketing the interest they make from my teacher's retirement. THIEVES.

Voya Financial provides the Basic and “Buy-Up” Coverages for company employees eligible for any company benefits. Not only are they unable to determine what coverage exists, but also communicate poorly with Human Resources (at my employer) causing them to now twice notify me that I have been terminated. 15 days ago, the claim representative told me he finally has sufficient information to complete my claim and the only two possible outcomes were “Approved” or “More information Required”. Somehow I found a voice message from last week that never showed as a missed call from the claim representative stating a determination had been made on my claim.

I have moved and am unable to update my mailing address because the account PIN was sent to the old address. There is no other way to change a mailing address than by submitting one's social security number, date of birth and address via USPS mail. That is a recipe for identity theft! Customer service supervisor, Kate, did not help at all and had no other suggestions.

Be Warned: Anything that takes a phone call to Start taking money from your paycheck, and an Act of God to Terminate said Program. Should be Illegal. Been separated from the Company for over 3 months and still no success, Company says I'm still an active Employee??? That's all I have to say.

If you EVER intend to buy life insurance, buy it from any other company. Just today alone, have been on hold over 90 minutes waiting for anyone that can help me. I surrendered a 24 year old policy because I could not get any service WHATSOEVER. I was what is called an "orphan policyholder" who was assigned an agent 700 miles away, which when contacting their office, was told "give me the information and maybe she will call you in 2-3 weeks"... I'm awaiting a $6,200. check. Now today, I finally got through to someone by calling the "agent commission dept", but they tell me that not only is my policy not in force, but they can't tell me any status regarding my surrender value check. After 30 minutes on this call, he at least told me he would "send an internal email", but there wasn't any direct phone number, or any other type of audit trail that he could offer.

I work at a hospital that uses this service. I was injured and tried to use the benefits from Voya and they made it so hard I gave up on using it. Also Lance of Snohomish is the probably the CEO of the garbage company Voya. Obviously they make it difficult to pay out so they can keep all the money I pay them. Great business plan take from injured and sick people. Special place in hell for people like this!

If you have any financial securities with this company, jump ship now. I'm a COVID Long Hauler. Left with too many symptoms to list. Voya will use ever tool at their disposal to delay or deny your claim. I have found them to be misleading and deceptive. By their own admission the departments fail to communicate-(reasons for more delays). They will claim they never got your paperwork unless you get it from your doctor and mail it yourself, and be sure to keep confirmation receipts. Send you emails that you cant open.

I’m on my 2nd set of debit cards that I can’t use to pay the eye dr or dentist. It is always rejected for not being classified. They will not help you after that. Reminds me of a Ponzi scheme. After she told me that I didn’t actually try to use my card for my eye appointment she came back with “I see the transaction was declined due to Medical Services and Healthcare Practitioners not elsewhere classified.” And if they can keep rejecting it I will lose $1000 in the use it or lose it law.

My employer used Voya for our 401k plan administration for many years now. The few times I called, they were friendly and professional. The only problem is if you try and get your money OUT of Voya. They send a confirmation of the withdrawal a week later, but the check arrived 2 weeks later. Came from same place, took twice as long. They set expectations to get the check in just over a week, and when it didn't arrive they said wait 2 weeks before calling back. Seems to me they are just trying to make interest on your money, delaying your check. Other than that, very good service. Access to your money is important, would not use them again for this reason alone.

After leaving the job, my 401K was closed and residual check was to be mailed. However VOYA transferred my money to some unknown account with a financial institution I never have banked with. After over 5 months, they refuse to re-issue a check and have asked me to check and validate with a bank I don't even have an account with. It's circular reasoning and they deserve every bad review they get.

If you have a stroke, make sure that it almost kills you or it won't pay. I had 3 strokes over 2022 Christmas. They (Voya) decided it wasn't bad enough to payout. They make up their own rules to fit them! I can't work. I still have issues with memory, Left arm numb and hard to control. Voya called it slight numbness. I can't find where the doctor wrote that in the paperwork. Don't waste your money on this. This company is a ripoff and I will be letter my company (A city) know what they did. maybe we can get it withdrawn from out health benefits. I'm not the only one with an issue with them!

My Voya 401k account online indicates that my 2021 YE Required Minimum Distribution was made on 12/29/22. The account is set up for direct deposit of payments and 2 previous payments were made as direct deposits. This large payment had not been deposited as of 1/10/23. When I talked to Customer Service I was told the "check is in the mail". I explained that no payments were to be mailed and the rep verified my single bank account used was indeed set up properly and had not been touched. I asked that they cancel said check and I am still waiting for the payment to be made via a direct deposit. I suspect that Voya holds onto client's money so they can earn interest on the funds for themselves before making any actual payments.

I had a Roth account from a previous employer through Voya which I chose to close and withdraw from. Each time I called I got a different story, and the agents would get frustrated with me for being misinformed and asking more questions. I've been trying to process my withdrawal for over a month and it has been ridiculous. Don't believe them if they tell you direct deposit will take 3-5 days, my employer finally approved my request 6 days ago and my account was at 0 by 1/4 but I haven't received my deposit. After the withdrawal was approved the estimated deposit date went up to 1/10.

Unfortunately I needed to take a loan out against my 401k, not the best idea this I know. With that being said I had no other options. I chose to have it mailed to me for reasons unstated and the process is ridiculous. A check that large should be automatically sent express. I was promised the check by Jan 2nd which is ruffly 2 weeks after I got notice the check was disbursed. It will not be here by the 2nd. I'm a little lost as to why my money (my money) is treated like an informal letter as if it doesn't matter. Also they closed my loan on the following day of the request which I also am not happy with since the stocks fell. It seems Voya is outdated in their services, or maybe is managed poorly.

We are on Day 21 of a "three day transaction" with VOYA. The CSR agent blamed the mail service for poor performance of the check being delayed. However I received my statement in the mail before the check even though this was mailed after the alleged day of the check being mailed. Meaning the check was not sent out on the date confirmed. Placed a stop payment and said another 3-5 days to process the ACH check. Take a guess if that happened as promised... No it did not. Liars and they will ride your money and pocket the interests accrued.

I had a heart attack back on June 23rd 2022, I have been paying for a critical illness policy through my employer since February 2016. I carefully submitted my claim with all of the supporting documentation and VOYA came through and promptly paid out my claim in full with no hassles at all. I was concerned as I had read many negative reviews on this site about them but my experience was nothing but perfect. I rarely write reviews but they deserve a good review on this site based on my personal experience. I am a very Happy Customer. Thank You Voya! Lance

I got a life insurance policy in 1985 from this company. Was supposed to be the type that you pay into for several years until it gain sufficient value to be self sustaining. One can then keep paying and it should have gained enough equity to be a retirement account. Has never happened. Paid into it for 37 years now and it is still sucking me dry. The company has the worst customer service ever. Forced to call to make payments to a computer voice system. And you have to search the web to find the right number. The number on their premium notices sends you to an endless barrage of sales pitches one after the other for garbage that has nothing to do with their company. I would never do business with this company again.

My former employer, BNY Mellon, the biggest company in the world servicing securities, and a major provider of investment management, outsourced their 401K administration and employee investment management to Voya (formerly ING) several years ago. Hard to understand why they didn’t continue to administer in-house, except that they must have received indirect compensation from Voya’s active management fees which Voya pushes INCESSANTLY. After I retired I was annoyed that even though I had substantial funds left in a “stable value” fund (you can’t get a stable value fund in an IRA, hence I left the money in the 401K vs. rolling over to Fidelity where I have the rest of my qualified savings), Voya still charges me an annual administration fee (not a big deal, just an annoyance, on principle, which I tried to get waived unsuccessfully).

I have critical care illness coverage through work. Had all kinds of tests, doctor thinks it's cancer. Critical care coverage won't kick in because, even after all the tests, can't find it. Then, it's not cancer but sarcoidosis. An illness which has no known cause and no known cure. Submit another claim. Declined AGAIN. I email asking why and how I appeal. They request information which I provide and then I get no response.

I stopped by employment in June 2022 with Compassus. I received a bill for Life insurance on 11/26/2022 for $598.44. I did not receive any prior notification or completed any form to continue this product. I called Voya on 11/28/2022 and requested an explanation for the bill. The response was they just send the bill. I had to request a document to end the product. "But don't worry - once you send the discontinued document - will no longer affect your credit rating". This was a policy purchased through an Employer with no follow up once my employment ended. This is a marketing tactic to send me a bill for services I did not request. The bill is a late notice as issued by ReliaStat Life Insurance Company.

I've called several times over the past year and each time I call I get different instructions on accessing my account information. One employee literally laughed when I explained that I faxed the documents they requested 5 times and she couldn't tell me why my information wasn't updated.

I only need two questions I need answered and I have been unable to reach an advisor. The people that answer the phone can't answer your questions. Apparently the advisors must work from home so they leave it to you to contact them. Horrible customer service. I wanted to voice this complaint to the company but good luck figuring out how to do that. So frustrating.

I called them to get a hardship out. I explained the other house I own that the people haven't made their payments on it. I work Law Enforcement and have not been able to work as much due to being injured on the job. The lady said they will not do a hardship or any other thing to take my money out. I kept explaining the house is mine and I was helping a family out. She did not care. After she kept coming up with excuses why they won't give me my money I asked about canceling it. She said, "Well you can but we keep the money." Stay far far away from this company. Not only do they not do what they say they will to get you to sign up they lose your money. My account has been steadily losing money. Not gaining any other than what I pay.

Voya insurance company is a scam. They have a lot of delay tactics and there will be plenty of hoops to get your claims reimburse. They will do everything they can to not pay you. Their sales pitches, advertisements, and brochures is nothing like reality. In March 2022 I suffered an accident and provided medical reports and MRIs and still they denied the claims. I will be reaching out to the Better Business Bureau to file a complaint. On my claim **, the claim examiner Genesis ** denied it stating it was because of an existing illness, yet the doctor's report clearly state otherwise. Also, when I called Voya, there was a representative name Susan, that rudely yelled at me for asking about my claim status. I can't believe such a company that is so unethical is allowed to operate. I regret ever signing up for this joke of insurance.

I terminated employment and have been trying to roll over my funds to another account for 3 months. Voya keeps coming up with excuses: waiting on my employer, system updates, balance discrepancies that need researched, need a consent form, balance discrepancies again, today they asked for the consent form again even though I have proof they already received it. Every time I call in, it’s a hassle and I get nowhere. I talked to them 3 times this week and each call lasted an average of 35 minutes. Their systems scare me - they often said the balance on one screen doesn’t match the balance on another screen - which is correct?

This firm is making it incredibly difficult to roll my 401k funds over into a new employer sponsored plan. Making me fill out the forms is one obstacle, but demanding that the receiving financial institution also send a letter indicating they will be receiving it is downright stupid. It is MY MONEY, not theirs. I can request for it to go wherever I want, that is my legal right. Their tactics for obfuscating their duties as an agent are borderline fraudulent.

Voya has reached out to me with a resolution that is satisfactory. The processing fee paid is being refunded, which is a positive step forward.

I opted in to Voya Financial through my well-known, reputable full-time employer at open enrollment last December to start my selections January 1, 2022... (told that no changes can be made unless a life-altering event with documentation). At the time, I chose to cover not only myself but also my spouse. Subsequently, year to date I've paid premiums every two weeks deducted out of my paycheck to total approximately $912 and counting... Remember... I cannot stop or make adjustments to the selections.. but be that as it may, one of the benefits offered was that of hospital indemnity.

This company is just horrible. You would be better off just burning your money, as it may be more enjoyable. They make it impossible to manage your account, give you very limited options with trading, and are very shady about pricing. Plus they have horrible customer service. When you try to do an in service transfer, they will lie and tell you it can't be done just to get you to keep your money there. I don't understand how this is not fraud. Hard working people put their money here and they should be upfront about everything and give you control over your money. They are sharks preying on people. If your company invests with Voya, just say no, or at least figure out how to do a direct roll over to another company. DO NOT KEEP YOUR MONEY THERE!!!

Due to a system glitch that Voya admitted to (nothing we did on our end), my husband‘s life insurance lapsed. We had paid without problem for over a decade but when we decided to start auto withdrawals for our accounts my premium was withdrawn (mind you this was after 45 minute phone call simply to get the process started) but my husband’s was not. This was almost two months ago and his premium has still not been withdrawn. Between the two of us we called back every week since we were worried after looking at his account online and it notified us that a lapse was pending. The last time I talked to customer service a representative politely told me, “Don’t worry Ma’am. I see you have called back three or four times. His policy will not lapse.” Cut to three weeks later and online it said his policy had lapsed.

Will not let me roll over 401K to another institution until I can give them a PIN that they mail to you. So if you never get a PIN, because they won’t or don’t mail it, you can’t access YOUR money. WILL NOT help in any way without the PIN. So according to Voya, your money is theirs until you receive a code that they send you to give back to them. Does that make sense?

Voya has not allowed me to withdraw my account for the past two years. I am 100% disabled by the VA and Medicare. I've been disabled for over 10 years. There is no legal reason to withhold my earnings. Since then, my account has lost over $25,000.00.

Have put a withdrawal request in since July, they said I didn't have all the paperwork in, I faxed it to the number they told me and 2 weeks went by before I called back and they said it wasn't in their system. I overnight it to them and the tracking number said they received it but once again they said they didn't receive it, this company is very unprofessional and if I could I would get my money out and go somewhere else.

I’m attempting to withdraw money from my 401k. Was supposed to take 3 to 5 business days. That rolled by. I call to find out why it wasn’t deposited into my account. Now I’m being told 8 to 10 business days. REALLY! 2 weeks to make a deposit into my bank account. Unexceptionable. Super upset!

I recently decided to close my Voya 401k account and withdrawal my money. It was only a small amount and is a termination withdrawal. They don't want to do it and only give me the run around. They send the request to a third party to approve and they are not allowed to tell you who or give contact information. Basically it's been a month of waiting and still nothing and there's nothing I can do. Honestly I feel they are waiting for the value to go down before finally approving it. I emailed Voya several times and they told me to call the emoyers Voya representative. Who in turn just told me they can't tell me anything. I've never had such a poor experience.

I somehow ended up with a small amount of money in an old 401 plan. Only about $90 bucks. So I thought I would just have Voya send me. Check. No big deal. Voya charges $150 to send you a check. KMA Voya. Keep my $90 bucks. You apparently need it. However I will give you $9 million bucks of bad press and never give you another dime.

I am over 65 y.o., and have been struggling to get a hardship refund from Voya Financial for over a year. The school I worked for has been defunct for over five years. Voya has misdirected me, misrepresented information, and lastly has sent me incorrect forms three times. According to a supervisor, the "correct" form I needed sent, completed, submitted, and then two weeks later, I received an email stating it was "an old form," and the correct/new form hadn't been created yet, so nothing could be done! There is NO recourse, no one higher to intervene or help unravel this.

I have been thoroughly disappointed with Voya. I have been in a financial strain for a while, so I decided to take a loan from my life insurance policy. I called on 7/11/22 and completed the paperwork. I was told that I should be receiving a letter in the next five days. However, I did not receive anything. I called again on 7/14/22 and was told that my check had been mailed. I am four hours from Atlanta where the check is coming from. But, on 7/20/22 I still had not received the check. I called again and was reprimanded for the number of times that I've called to inquire about my check. I was told that "a realistic expectation" would be to expect it on 7/28/22 or 7/29/22. I'm four hours away from where the check was mailed and it's going to take 15 days to get to me! I don't expect to have this money anytime soon.

April 2 2022 we made a request to withdraw funds (six figures). It is July 17 and we are still not close: Going on 4 months. All transactions done by mail. Not one person has been able to give us a step by step. We find out there is still a problem after a couple of weeks have gone by and no action has occurred. We had to do live letters to transfer funds from one internal account to another. They took the money on June 22, two more letters later, it finally arrived in our account on around July 7. Two plus weeks for an internal transfer.

Voya is just another corporate monolith that provides horrible customer service. NOTHING is simple with Voya. The website is a train wreck. It loads slowly but, more importantly, is so badly designed that even the simplest of tasks is difficult. So then you're at the mercy of their associates. While they are generally polite, they are very poorly trained. You consistently get incorrect, incomplete, or contradictory information. Their arbitrary rules are confusing to everyone - including them! - And make everything unnecessarily difficult. Taking distributions is a nightmare!!! Again, EVERYTHING is unnecessarily challenging and frustrating. Voya's attitude is that it's their world and you're just living in it.

I retired on 11/30/2021. Family dealing with COVID-19 long-term health problems and many unexpected never-ending bills. Contacted Voya, and submitted all required documents. Submitted forms twice. Also, this is a company that has been withdrawing money from my bank account for many years. I have not changed any of my banking information. However, I still had to get papers filled out and send them back to Voya for verification of the same bank. They already had this information. I waited and called several times. I was finally informed that an administrator had not responded which was causing a delay. That was all needed before releasing my money which was a requested termination.

I have been trying to get access to my retirement account, and the company is not able to help me. I called five times, and every time I get different instructions, and get passed down from one person to another, and nobody is able to help me. The only thing they tell me is "we cannot get access to your account," and then pass me down to another department. This has been going on for two months. The company has my name, my social security number, and my former employer information - yet, they cannot get me an access to my account. I am at a loss of what to do.

I recently took a loan against my 401K for a home purchase. Was told by Voya that a check would be mailed. Did not receive. Phoned Voya. Was told I have to sign a document (had not be told this before). Where is document? Must be signed and faxed. Finally locate document and send back via efax. Voya cancels application because I took too long (only 2 days had passed and the documentation said I'd have 30 days to complete paperwork). New application started. Was told a check was sent via UPS for an extra fee of $50. No tracking number available. No check arrived via UPS.

So, our central air went out. In NC, in spring time. The HVAC guy told us it would be $4500 out the door for a new system. No problem. I called Voya, and got the information to pay off a small balance on a previous loan, so I could get another loan for the $4500. I have been with the same company for almost 25 years, and have quite a bit in my 401k. It is my preference to use it from time to time as needed for emergencies to keep from draining our savings. I sent the check to pay off the balance of the old loan. I got a cashiers check ($8 fee) and sent it via overnight mail ($26) through the post office. The check arrived the next day and the payoff was reflected on my account the next business day. Things started to go downhill from there. I went online to get the new loan, and was met by a message that said I wasn’t eligible for a new loan for 8 days. Seriously? Why is there a waiting period to get your own money?

I was told that I was getting $717 for my hardship loan after all the taxes and fees but instead got only $581. They lied and mislead me to what I would actually be getting. SMH. Worse customer service people ever.

I am required to use VOYA due to a partnership with my employer. They have disappointed me every single time I have interacted with their website or customer service staff. Anything you want to do with your money will be made more difficult through working with them.

I purchased a $10,000 lump sum VOYA Critical Illness Insurance through my employer. I suffered a heart attack in September 2021 and submitted a claim a month later. Heart attack is clearly one of their eligible conditions to receive the benefit payout. After submitting all my paperwork, they asked for a specific form from the hospital, a UB-04 which I obtained and submitted. VOYA then paid out $700, not the $10,000 lump sum they clearly owe me. I've paid nearly $700 a year for this policy since 2018.

Deceitful conflicting correspondence. Delay after delay. Mismanaged. Out and lie to you. I cannot believe UPS is even associated with company. They can't correctly process a simple hardship withdrawal correctly. How are they handling our retirement. All of the UPS folks that have had problems should start contacting UPS Corp Compliance and Ethics and make complaints.

Trying to get 401k disbursement from Voya as plan was terminated. Filled out paperwork and sent it in in Dec. 2021. Here it is March 17 2022 and still waiting. I have talked with numerous people including supervisor and get the same answer - call back in 10 business days if check doesn't arrive. Same run around. Then they claimed I needed a pin # that I never had. I was told that pin would be overnighted to me by UPS. Nine days later I am still waiting. Then I was told again that check has been issued and mailed. My bank has still not received it. My opinion is these people are very dishonest and are trained to lie to their customers just to get them off the phone. Will definitely not deal with these people again. Not sure where to turn for help.

I made a claim w/ the Security Exchange Commission after 3 months of the run around. They wouldn't close or quit charging me. Finally got it closed after 2 months of calls. I didn't need a specific pin to set up the account online and give them my money. However when time came to cash it out they claim I needed a different pin that I never set up when I enrolled?!?!

Mid year of 2020 I set up a 401K plan for our medical practice. I entrusted a local Financial Advisor to guide us through the process. My preference was fidelity or Trans America. Our advisor persuaded us to go with Voya. Big mistake! The customer service is almost non existent. I have had Fidelity and Merrill Lynch and could always get support right away. In January of 2022 I decided to change my personal election from moderate risk to conservative risk. I went to the website and changed the election. In reviewing my account in early February I saw I had lost significant money and that I was still in the Voya managed funds. I emailed and called. Days later I got a callback. The person I talked to said she could see where I made the change but could not figure out why it did not change in the system. I went into my account again and changed the election.

I trusted ING which became Voya with my retirement and investment savings. Bad move on my part! During a bull market from 2012 - 2020, I made little if any money with my investments. When questioned, Voya didn't take responsibility nor did it (Michael Smith) ever apologize for such inadequate investing. I have now moved most of my money (most not all because Voya's recommendation of investing in Pershing which disallows liquidating your money unless they want you to or suffer the financial consequences) to Vanguard and I'm happy to report that even though I'm an English major, my investments are doing better than they ever did at Voya.

I had a small 401K housed with Voya through my old employer. I was laid off unexpectedly after only 6 months of employment not to mention during the process of moving across the country and would rather cash it out than roll it over (I could use the money). Not only did my $250 quickly become $106 with all the Voya and plan fees, they sent my check to my old address! I specifically told the rep I was moving and she agreed we should update my address before initiating the cash out. I told her my concerns and she assured me it would be sent to the correct address. Fast forward one month, I’m still hurting for money and I call to check the status only to find out the check was sent to my old address!!! Why is it always something?!

I have spent 3 weeks just trying to rollover my 401k from my previous employer into my new employer Voya 401k. I thought it would be easy rolling over a Voya 401k directly over to another voya 401k. 3 weeks, two hours on the phone and about 5 different people all in a game of phone tag. There was no clear directions for someone like me (never having done a rollover before) as to what information I needed to compile and how to execute the rollover. After the 5th person, I had a good idea of what to do and then I called back only to find that they cancelled my checks without telling me. I would have been waiting for those in the mail and nobody had the courtesy to tell me that I would need to have them re-issued.

Wife had allergic reaction to something that gave her SJS Which gave her major organ failure and was in critical condition! On their list of covered conditions and denying claim they are 100% selling false insurance/the brochure you see is not the actual cover which you can’t see til you buy so basically selling in bad faith and also way to deny legitimate claims!! Warning false advertising and selling of insurance and deny legit claims stay away!!! They are in our opinion a fraudulent Company that should be closed!

Voya is not honest, and they are very difficult to deal with. They make it impossible to get a withdrawal of funds. For example, they claim to have near a 4 Star rating. Look for yourself. They have their 460 odd reviews here for you to read. There are 35 reviews per page, I looked at the first 7 pages, these date back to 2017. Of the 245 reviews all but~10 are 1 star ratings, how is that an Average 4 Star rating. It's not, it is simply a lie and it is characteristic of this company. Like me, most of their customers hate them because they are arrogant people who do not care about their customers.

I tried to unenroll from their program and I was told I could not. They will continue to pull money from my paycheck till I retire or quit. Website claims they are voluntary. What a joke. Voya = scam!

Their website is awfully slow. It takes 30 seconds to load pages in the back end. It's actually painful to do anything in your account because the pages take so long to load. Their customer service consists of ignoring your preference to be emailed, and instead leaving voicemails. And of course, they don't follow up. Their process for rollovers and withdrawals is terrible. They made me call to initiate the rollover, then emailed me paperwork. Why can't I download it on your website? Why do I have to call to get a PDF? They want a letter of acceptance to carry out the rollover -- but provide no guidance in how that letter should be formatted. Getting my money out and see ya. ✌

Nearly died of covered infectious disease and complications from infection. Paid into insurance for thirty one years, only to get the denial, appeal, stall and not pay. I question their mission statement about ethical and exemplary service. Desperate calls were met with...

I was told my check was mailed on the 29th, then they said, it was mailed on the 4th, then the 5th, and finally, a manager (who was extremely useless) told me it was mailed on the 7th. I asked for solid confirmation, because I am tired of being lied to. He said he would call me later that evening with that information, he never did. I still haven't received my check, and at this point, I probably won't. I pity any poor soul who has to suffer the insolence of a Voya customer support person. This has been a horrible experience, and they absolutely do not care, especially if you need this check for your livelihood.

This company is the worst. They stall and stall any withdrawal. It’s always some excuse why you cannot access your money. Do not use this company. When you start to close in on getting your funds they try another tactic. "We didn’t get your paperwork" or the timeframe has expired.

Voya Insurance will rip you completely off! They claim to have low rates on policies that are higher than average. The cancellation takes about 2 months to process. During the process they still charge you for the cancelled policies and your refund will be way less than the money they took in payments. I do not recommend doing any business with this company!

Voya recently began promoting an emergency saving connected to a member's 401k. I had been putting money into that for over a year, designated as after tax savings. I submitted a request to withdraw that money on Dec 10, 2021. That request was approved and noted in their automated system since Dec 13, 2021. The automated message said that the funds would be direct deposited on or before Dec 21, 2021. However, they couldn't manage to deposit that money early, and was not deposited on Dec 21, 2021 as promised.

I am currently doing a rollover from Voya. Last Friday December 11, 2021, the process was started and all the info that was needed from myself was detained and the process started. After a half hour to 45 minutes the process between I and the voya employee was over. What was to happen next was for voya to send the email to the employer for verification and approval.

Updated on 11/10/2023: My husband had an account through his work with Voya and passed over two years ago. I receive a statement from them end of this September showing a sizeable amount in his fund. I had notified them when he passed and it was so difficult in obtaining what was owed to him. I called about this amount and was told someone would get back to me. Two weeks later, nothing. I call again and am once again told there will be a call concerning the matter. I called today and told by an agent, no that was an error on their part and there is no money in his account. Besides, the emotional side of receiving this statement and thinking I will be receiving the amount, they were just uncaring, oh well, no apology whatsoever.

After submitting all the necessary paperwork including the judgement that I would be evicted Voya still denied my withdrawal. I am now homeless because of them. Please believe they do not care about anyone least of all you.

As a retired school teacher, I am shocked at the the stalling tactics that the financial corporation Voya Financial is using to avoid giving their retired clients their well-earned retirement proceeds. Voya states that their policy is to issue clients requested withdrawals within 7 days of the request. Yet, since October 19, it has been three weeks since my initial request for a partial withdrawal. And I've been given nothing but lame excuses. After researching Voya Consumer Reviews online, I'm finding that there are several other retirees with the same experience.

It has been a month -so far- and so far I’ve submitted the same documents to Voya for my 2 accounts 4 times for each account! They would say they hadn’t received the documents from me or my new company or my 3rd party administrator, then, when pressed, they would miraculously find one or two of the three documents. When they finally completed one of the account rollovers, they said they still had received 0 of the three required documents for the other account, even though 3 separate entities had sent the documents for both accounts at the same time. Finally, after I’ve had to complete my application with my new company 3 times -so far- they send the check only for it to be returned by the bank! I’m at a loss!

Voya's IT team decided that one hundred million Mac and iPhone users do not deserve full access to their platform via Safari. Want to see your contribution history? How about matching contributions? Nope. Is there even a warning on the site that Voya discriminates against Mac users? No, but there should be: "Here at Voya, it's 1990." Even Samantha, the aloof customer service agent who deigned to talk at and over me, needed 21 minutes to suggest "my" problem was my browser. I do not trust this company. Deposits take nearly ten days to show up. I was forced to open an account here. My financial advisor cringed when I spoke 'The V Word'. "Brace yourself" he warned me. "It's nearly impossible to ever get your money back from them." I'd have been better off stuffing my mattress with cash. At least I'd know where it is.

I was forced to make multiple calls to the customer service phone number regarding a withdrawal request from my retirement account due to erroneous information being shared with me multiple times and, ultimately, failure to execute the withdrawal request with me which cost me $ and significant follow up time on the phone yet again. In my final call, I demanded to speak to a manager and waited 15 minutes on hold until I was connected. The manager provided me with a completely different solution path to my issue and could not explain to me why multiple agents I spoke to prior to this over three weeks failed to provide this information. If I had the choice to move this $ to a competent company, I absolutely would (I'm a government retiree). If you have a choice with your retirement $, stay away from VOYA!

This company not only waited until I had ten days left to rollover my money before mailing out that notice and the information on how to do so, but when I got it from them it was a day past the due date to roll over my money. Not only did I lose a huge chunk because they automatically made it into a check and sent it out before that day had passed, but I had to pay a fee for being under 65 to them for electing to have money withdrawn instead of rolled over, on top of that I had to pay a transaction fee so I ended up receiving less than a third of all my savings.

In order to roll over funds they require you to FAX or mail in signed documentation (9 sheets total, only 1 requires any signatures). I have a feeling this is intended to slow down the process which is a very shady business practice. I've done about 2 transfers before and all were done entirely online via a form or email if a signature was required.

I will echo what others have stated in reviews of Voya... The company has deliberately made it agonizingly slow to retrieve your own money. Today I called my financial guy at Avantax for a 401K distribution to cover wife's catastrophic medical expenses. It took a 5 minute phone call and my funds will be in my bank in 4 days. Like an insurance company... Voya wants you to send them money... They do not want to send you money.

After withdrawing a small amount from my 401K, and having to wait 2 weeks and make phone calls and fax papers repeatedly - I decided to roll over my account. They supposedly cut the check and mailed it 8/2 - I requested another option than USPS First Class - and I was told no other options were available. When the check didn't make it after two weeks, I called Voya, and was told that if they issued a "stop" the check could take another 2 weeks. So I waited. Still no check, but now I insisted on express mail and tracking. All of a sudden - they agreed to it (after keeping me on hold for 20 minutes). I still don't have a tracking number.

Voya is by far the worst website in terms of performing any function within the website. First of all, the response time is extremely slow. Additionally, a lot of the functions don't work at all. I have tried calling the support and spent hours on the phone with them and they weren't able to help me. I have never had such a bad experience with a financial company before so I highly recommend that you look somewhere else such as Fidelity, Vanguard or Schwab for a retirement account.

Over 9 months of communication about the residential loan request process. When the time to submit the request came, it took 3 different phone calls over the course of a week to determine exactly what they needed as the initial list morphed. Despite submitting the requested info and customer service representatives "documenting" info, the loan request was denied. Each time they requested the same data/documentation submission and promised the loan reviewer would reach out if they needed any additional information.

Please don't put your money here. Please dear God don't. They really don't care about you...you are a number. A statistic that gets them a bonus/raise. It's only about their stock price and not your retirement. Their website is incredibly horrid given so many resources that they could use to make it work. Their online and phone line people are clueless. And just try to get your money out... it is your money. Why can't you give you your money? All these forms and "approvals". And they only take FAX?? Move into the 21st century folks. I can email you my form. But VOYA says no. Or God forbid DOCUSIGN??? You only take fax? Why does it take weeks to get a withdrawal from a retirement account? Bad company. Bad staff. And bad choice for an institution that is supposed to support you in your last phase of life. Run from VOYA!

My former employer switched our retirement accounts from a different financial firm to Voya in mid-2020, and told us several times beforehand that this would be happening. I then got a statement from the previous account holder saying my account was down to zero because the transfer had happened. It was a bit unnerving to see everything down to $0. I was hoping to see one from Voya soon confirming the money was with them now.

I am taking out a withdrawal of my own money for my first home. So far I have had to push back my closing date four times due to Voya's incompetence. Evy single day for the last month I've called in to Voya to be told the latest news on why my application was rejected. Most days I have spent at least 1 to 1.5 hours on the phone with the newest customer service rep - I am told something different daily. I've been given 3 different supervisor's direct numbers. They never call back when I call. I always leave messages, but no return calls. So I have to waste my time calling back in and explaining my account to someone new - no one is ever able to do anything, and no one is ever able to give me clear definitive answers on what is going on.

I have been trying for 4 months to get my retirement account distribution. I've spoken to customer service at Voya 5 times. I've also contacted the plan representative who initially signed me up. All without resolution. Every CS agent has a different excuse for the delay. All have given conflicting and misleading information. Their tactics appear to be to delay as long as possible. You only have a narrow window to complete overcomplicated paperwork. They require YOU to contact your former employer and obtain authorization to access YOUR money. Employer did not contribute to my account, but I need their permission to get the money. It's all a shuck and jive act. I would advise caution in dealing with Voya! I'm going to make a few charity organizations my beneficiaries when I pass. Voya will cheat me, but may not cheat them and some good may come from their deceptive, overly complicated, antiquated and obstructive practices.

4 months later after my grandma passed and they haven't sent the paperwork for her IRA. The automated customer service line has terribly long wait times and the representative was snippy and rude. Avoid this company!

My four siblings and I inherited money from my mother's VOYA IRA upon her death in October, 2020. Voya finally got around to setting up the individual inherited accounts on 02/03/2021; two or so months after my brother sent the paperwork in. Here it is, March 31, 2021, and I still don't have online or automated access to my account. It is usually a tedious 30 minutes to one hour on hold to get to the correct department and/or a Voya rep who has a clue about inherited IRAs. Because I had an employer sponsored retirement account through Voya 6 years ago, every time I enter my social security number on the automated line, or try to log on the website, I get sent to the employer-sponsored department, despite that account being closed for several years.

The worst - the WORST - customer service imaginable. Don't even think about investing with this bunch of amateurs. My company had our 401k with Voya. I was approaching retirement and asked a very important question, and was given a 100% wrong answer, which almost kept me from pulling out funds for my son's down payment on his house (an early inheritance gift). They reviewed the recording of the conversation, admitted she had given me a totally bogus answer, then pretty much shrugged their shoulders and said, "Whoops!"

It's like they purposefully do not want you to access your funds. First off, it asks for some pin you've created 30 years ago, if you choose the other method for registration, it starts asking for tricky questions which most people fail to answer since it's more like an LSAT test than an identity verification. EXAMPLE: It may ask of your street name, add a weird number to it while consider it the correct answer since it's only asking for the "street name" and it doesn't care if the street name has a number in it. However, if and when you pass this horrid registration, it will keep loading and loading and loading and then it will fail the registration. Absolute scam.

Due to a merger, I was forced to transfer my 401k from Fidelity to Voya. I was not given the option of rolling it into a self-directed IRA, even though the new company had not paid me any of the funds in the 401K. At Fidelity, if you violated the frequent trading rules, you would be notified on their app and you could call them to have it explained before you received any restrictions/penalties.

I recently retired and requested to close my retirement account and have the funds transferred to another qualified account after filling out all the necessary paperwork more than a month ago and am still waiting for the funds to be transferred. The representative stated the person responsible for processing the paperwork is busy because they are a lot of people that submit their paperwork etc. If the company is overwhelmed with administrative processing requests then they should hire additional personnel or pass off the contract to another financial institution that is more competent and capable. There is no delay in taking the money, there shouldn't be a delay in giving it back, at least not anywhere near close to more than a month now and still waiting. From reading the other reviews this seems to be an ongoing problem with this company.

Tried to clarify an issue with my 401k pension fund. Without going into personal details, sadly enough I have experienced the worst customer service in many years!!! Even the supervisor was rude and basically insisting that they won't compromise at all. No solution, no suggestions and no support as to how to resolve my issue. Even 1 star is way too much!!! They all should be ashamed of themselves and their profession!!!!

My mom passed away and I have spent more than 2 months trying to get this settled. No one knows what is going on. I had my attorney assist in filling out the paperwork. Faxed it in and got a phone that they are sending another paper because they gave me the wrong one. I have contacted her local agent who has never returned my phone calls. His name is Jeff **. He's horrible. I am pulling my mom's money out of there. I don't trust them and you shouldn't either.

I worked for over decade under their retirement plan, and when I left my employer, I utilized my retirement to purchase a house and property. Voya did not allow me to pay for the entire property purchase amount, but sure had no problem allowing a withdrawal + penalties to cover the difference. My purchase amount was about 1/3rd of my total retirement. I paid the extra $50 for expedited mailing on my checks; they charged that no problem, but then forgot to actually expedite the checks and sent them standard mail.

I faxed in a covid act withdrawal form to this company twice in December 2020. I sent the first, never heard back and finally called to have them tell me it wasn't readable. No biggie, faxed another the 27th called the operator that day and he confirmed he could read it and told me I was all set. Wait three weeks for money nothing, call them and they say that the second form was unreadable as well. When I tell them to pull the record of the conversation they give me the run around and keep repeating they can't do anything. I send them a fax verification and a hard copy of the form and they do nothing. I will sue them, but it's ridiculous.

I am disappointed to report similar poor service from Voya. I requested my 457b account be closed to rollover to my new employer. Voya was slow to get me the funds and issued a paper check (mailed USPS). After a few weeks it came and was made out to the wrong payee. I called and had a stop payment and they were to reissue a check to the correct payee. They sent a second paper check addressed to the same wrong payee, again it was sent USPS; this took a couple more weeks. The third time the representative was nice, looked it up and acknowledged their error stating the notes stated the correct payee. She stated the check would be expedited 24-48 hours.

In October I inherited an IRA from my father. My siblings kept their IRAs with Voya but I chose to transfer the funds since I had investments elsewhere. First my paperwork (sent with my siblings’ paperwork) was lost, my siblings accounts were set up with no problems. My paperwork was resent and my account was immediately placed under review. I’ve been given two dates that the check was supposedly mailed only to then be told it hadn’t been mailed. Two months later I cannot get anyone to give me any answers. My next step is an attorney. Do not give Voya your money.

At the end of September 2020, I attempted to change my direct deposit banking information for my annuity that Voya manages. The online request did not work and so I followed up via telephone to Voya's customer service help line. It is now December of 2020 and after numerous telephone calls, multiple hours of speaking to different customer service representatives, being placed on hold and pleading my case to make this simple change, it has yet to be done. This is by far the worst customer service experience that I have ever had. I need my monthly annuity check to go into the proper bank account so that I can cover my bills that are being deducted from that account. I am tired of the run-around and would like this situation to be resolved as soon as possible. I did not choose Voya to manage my annuity and given the choice I would never do business with them. Steer clear of this financial institution!

When I try to pull money from my account they were not knowledgeable, and not helpful. Treated me Poorly. Did not try to help me at all. Call back several of time and got a different answer why I wasn’t able to get my money. Seemed angry that I even bother them.

Over a month I have been attempting to withdraw funds from my 401k through the early COVID withdrawal program. They just need to send me the forms to start. They say there is a glitch in their system but I will receive the forms within 2 days. I’ve called many times but NOT gotten ONE SINGLE REPLY/UPDATE. Tried emailing instead.. They replied 2 days later only saying they are “researching” and will contact within two days. That was last week, no word since. Tomorrow I will file a complaint with the BBB... I believe VOYA will delay until the early COVID withdrawal ends (in 6 weeks). Ultimately denying me legal access to my own funds.

I have requested to close/sell the stocks of my father's estate. I provided death certificate and my court appointment showing me as the legal rep/executor. Started the process in August and still no results. Followed their instruction completed forms. Each time something is missing according to the rep. so we are asked to complete another form. Week after week we have called. Still waiting to get this resolved. I would never recommended. They will take your money but when time to sell it and close the account there is a runaround. My next step to get an attorney.

I broke my leg on 7-13-20. I promptly started my claim. It is now 09-16-20, and I have yet to be paid. I was told the wrong amount of the check 3 times. I was told it has been mailed out, it has been ACH deposited, it has been returned. All of which are lies. And I am fearful to file the rest of my claims because of the hassle and stress Voya causes. I'm am so sick and tired of hearing "2019 most ethical company" every time I call them to see what lies they are telling now. These folks don't even deserve 1 star let alone jobs. They are worthless and a horrible company. DO NOT USE THEM! BUYER BEWARE, THEY WILL LIE AND STEAL YOUR MONEY!

I retired from my company and have been attempting to withdraw my funds from Voya since July 17th. They continue to tell me that they haven't received the faxes that my former employer has sent them on four separate occasions releasing my money; however, they received two faxes that I sent. My former employer even sent the forms directly to a supervisor's fax, and she claimed she didn't get them. DO NOT INVEST YOUR MONEY WITH THIS COMPANY! I'm filing a complaint with every agency I can find.

I have a plan with VOYA - recently I tried to do a withdrawal under the guise of their reasonings. I faxed all the proper paperwork into them 12 times. Why 12? Because each time I'd call they'd say something was missing. Faxing is antiquated, however this is their rule. After 12 attempts they finally said they had it. One of the documents is a certificate from my employer that you print from My Retirement Manager, again that was faxed 12 times. I called back to get the status only to be told I need a trustee from my employer to do their part. I called my employer and they stated they had no idea what this means and asked if I printed the certificate from My Retirement Manager, I said yes, they stated that's all that's needed.

I was furloughed in April due to slowdown in gas and oil and Covid19. In June due to the continued slowdowns my position was eliminated. The job I was with had Prudential for my 401k and doing a withdrawal with them was the easiest thing I have ever done. I did everything online in 5 minutes and had the money in my account in 4 days.

I requested a hardship withdrawal on 7/14/20. I requested this been done via ACH and deposited into an account that they have had on file for months. The transaction was completed on 7/16/20 and "supposedly" ACH sent. I say supposedly because the money was never received in my account. I called them twice a day every day over the past 10 days. Each day they assured me that money would be in the account the next business day. I talked to several representatives, each one assured me that the money had not only left their offices but had been sent via ACH to my bank account on record. I verified the bank account information with them, which was correct.

My employer now uses Voya to manage my 401k. The transition occurred at the end of March(2020). As of July 20th, 2020, I am unable to access my account online. I have called and emailed them numerous times. They have not responded to my emails, but have responded via phone only after I asked to speak to supervisor. The supervisor I have been working with has at least returned my calls and tried to keep me informed of their IT departments work on fixing the problem. However, three months seems very excessive to fix a problem with accessing my account online. I would recommend taking your business to another company if able to.

On May 22nd, I requested a withdrawal from my 401k. It was agreed that 20% would be taken out. The rep I spoke with read a statement that I had to agree with and confirmed multiple times 20% would be taken and stated I would receive my funds via direct deposit within 5-8 business days. On Monday the following week, I checked my 401k account and did not see any type of hold or pending transaction, so I called to double check that my request was being processed, which at that point the second rep I spoke with said no, because there was a question in regards to the amount of taxes I wanted withheld. I said, "How can that be? It's 20% and I was very clear about that." The rep went on to say that the way the first rep wrote up my withdrawal request was unclear.

I was previously with another 401 k but was switched by company LHC to Voya. I was never given a PIN number. I recently contacted Voya, due to I left company, and wanted to roll over my 401 k to my present 401 k company. I was told that my job did not show that I had left and that I would need to wait until out of system. They never mentioned requiring a PIN and had all my personal information. I contacted them again today and was told they could not help without a PIN (same one I never got). I was directed to their website and still not able to get what I needed.

If there is a chance I can leave 0 star I would like to, Be aware, this company is lie to everyone again and again, I divorced almost a year ago, we trying to set up account from the retirement 401 doc from my ex, however, I have my ex work company sent the file to them, they said they are waiting for the doc, I even have the proof that the work company did send via email and all records. I am wondering if anyone could help me out this like sue them to fake react for this? if anyone has same issue, let's gather together to sue them, feel free to contact me. Again, such an awful company!

Working with Voya as a small business is an absolute nightmare. It feels like we are being held hostage by incredibly outdated systems that take extremely specialized knowledge to use (with no easy way to learn). It takes hours every other week just to accomplish simple, repeatable tasks that could easily be automated. We aren't able to transition away from Voya until the end of the year. It is causing significant stress and issues for our business. We're paying thousands of dollars to fix mistakes that would be completely avoidable with a better system.

I started out buying a life insurance policy from ING 8 years ago. After receiving my policy I had almost no contact with them. It was like pulling teeth trying to get information from them. Then Voya bought the policy from them and everything got even worse. I guess the good thing is I'm afraid to die because I don't believe they would even pay off on the policy. I figure I've paid almost 25,000 dollars in premiums in the time I've had the policy and I've had no confidence that they would pay off if I died. Kinda defeats the reason for getting life insurance.

I have been trying to correct an error that Voya has made on my account since 1/31/20 and it is now 5/20/20. 7 calls each time waited at least 1/2 hour. The people who answer phone have no knowledge to fix problem. This account was transferred by employer from Fidelity to Voya. They do not deserve even 1 star. Please, please stay away from this company.

Several attempts have been made to receive information about my annuity for the purpose of renewing my apartment lease and the company has been unhelpful each time. I cannot, and will not, suggest that anyone use them for any financial purpose. I am not a satisfied customer.

On multiple occasions, I have had erroneous blocks placed on my account which prevent withdrawals. The blocks take weeks and numerous contacts to resolve. I recently was wrongfully told that an additional signature was required on a withdrawal request, which is further delaying my request. Customer service is very slow, unresponsive and ineffective no matter the method - phone, online chat, email. Each contact adds nearly a week to any resolution. In my most recent experience, it has taken over four weeks (and counting) to process a standard withdrawal. SImply put, I cannot access the funds in my account when needed.

I have never experienced a company with so many unnecessary fees. This company is borderline scammy. Beware. I took out all my money and transferred it to Schwab and I am MUCH happier! Unfortunately, the company I work for had Voya associated the payroll company they use.... And I did not perform my usual research until I had lost 10% of my money.

I was worried when I had to file a claim with Voya for critical illness having read the reviews on this site as well as the BBB. To my please surprise, I put in my claim on March 16, 2020, and received a direct deposit TODAY! Maybe the issue comes to people requesting paper checks? My experience with voya was excellent! Just in time to get my medical bills paid before they can go to collections. Although, I did have to follow up on my review decision as it had exceeded 10 business days.

I started a Voya TSA in the 1990's and had funds automatically deposited from my paychecks. Last year, I retired and decided to allocate most of my VOYA funds towards the purchase of a home. Voya did everything they could to hang onto my money. It was always a new form needed, or they couldn't read the FAX, or a page missing. Each time it was a delay of many days before the updated app went to a review board. I had 60K invested. My financial advisor had drawn up the paperwork at my request so I could invest 169K in additional retirement funds in Voya. Because VOYA gave me such a hard time, I went with another company instead. I had left 2K with VOYA to keep the account open. After I didn't deposit my 169K they let me withdraw my last 2K with lightning speed.