Voya Financial

Voya Financial provides the Basic and “Buy-Up” Coverages for company employees eligible for any company benefits. Not only are they unable to determine what coverage exists, but also communicate poorly with Hunan Resources (at my employer) causing them to now twice notify me that I have been terminated. 15 days ago, the claim representative told me he finally has sufficient information to complete my claim and the only two possible outcomes were “Approved” or “More information Required”. Somehow I found a voice message from last week that never showed as a missed call from the claim representative stating a determination had been made on my claim.

I have moved and am unable to update my mailing address because the account PIN was sent to the old address. There is no other way to change a mailing address than by submitting one's social security number, date of birth and address via USPS mail. That is a recipe for identity theft! Customer service supervisor, Kate, did not help at all and had no other suggestions.

Be Warned: Anything that takes a phone call to Start taking money from your paycheck, and an Act of God to Terminate said Program. Should be Illegal. Been separated from the Company for over 3 months and still no success, Company says I'm still an active Employee??? That's all I have to say.

If you EVER intend to buy life insurance, buy it from any other company. Just today alone, have been on hold over 90 minutes waiting for anyone that can help me. I surrendered a 24 year old policy because I could not get any service WHATSOEVER. I was what is called an "orphan policyholder" who was assigned an agent 700 miles away, which when contacting their office, was told "give me the information and maybe she will call you in 2-3 weeks"... I'm awaiting a $6,200. check. Now today, I finally got through to someone by calling the "agent commission dept", but they tell me that not only is my policy not in force, but they can't tell me any status regarding my surrender value check. After 30 minutes on this call, he at least told me he would "send an internal email", but there wasn't any direct phone number, or any other type of audit trail that he could offer.

I work at a hospital that uses this service. I was injured and tried to use the benefits from Voya and they made it so hard I gave up on using it. Also Lance of Snohomish is the probably the CEO of the garbage company Voya. Obviously they make it difficult to pay out so they can keep all the money I pay them. Great business plan take from injured and sick people. Special place in hell for people like this!

If you have any financial securities with this company, jump ship now. I'm a COVID Long Hauler. Left with too many symptoms to list. Voya will use ever tool at their disposal to delay or deny your claim. I have found them to be misleading and deceptive. By their own admission the departments fail to communicate-(reasons for more delays). They will claim they never got your paperwork unless you get it from your doctor and mail it yourself, and be sure to keep confirmation receipts. Send you emails that you cant open.

I’m on my 2nd set of debit cards that I can’t use to pay the eye dr or dentist. It is always rejected for not being classified. They will not help you after that. Reminds me of a Ponzi scheme. After she told me that I didn’t actually try to use my card for my eye appointment she came back with “I see the transaction was declined due to Medical Services and Healthcare Practitioners not elsewhere classified.” And if they can keep rejecting it I will lose $1000 in the use it or lose it law.

My employer used Voya for our 401k plan administration for many years now. The few times I called, they were friendly and professional. The only problem is if you try and get your money OUT of Voya. They send a confirmation of the withdrawal a week later, but the check arrived 2 weeks later. Came from same place, took twice as long. They set expectations to get the check in just over a week, and when it didn't arrive they said wait 2 weeks before calling back. Seems to me they are just trying to make interest on your money, delaying your check. Other than that, very good service. Access to your money is important, would not use them again for this reason alone.

After leaving the job, my 401K was closed and residual check was to be mailed. However VOYA transferred my money to some unknown account with a financial institution I never have banked with. After over 5 months, they refuse to re-issue a check and have asked me to check and validate with a bank I don't even have an account with. It's circular reasoning and they deserve every bad review they get.

If you have a stroke, make sure that it almost kills you or it won't pay. I had 3 strokes over 2022 Christmas. They (Voya) decided it wasn't bad enough to payout. They make up their own rules to fit them! I can't work. I still have issues with memory, Left arm numb and hard to control. Voya called it slight numbness. I can't find where the doctor wrote that in the paperwork. Don't waste your money on this. This company is a ripoff and I will be letter my company (A city) know what they did. maybe we can get it withdrawn from out health benefits. I'm not the only one with an issue with them!