Voya Financial Reviews

My company uses VOYA for our HSA and 401K. The website is horrible. I am unable to view past statements or see prior deposits. Any time I log in and attempt to click links to see balance info or historical information there is ALWAYS an error that says "Not available at this time" or "No historical information." How can a company have your money and not have a working webpage? They are holding millions (likely billions) of dollars of other people's money and the website is unable to perform simple tasks. Unbelievably frustrating. The IT chat is NOT helpful. BE BETTER VOYA!!! BE BETTER!!!

I have been trying for over 2 months (12 phone calls - and mailed/faxed 4 different times their forms) to get a distribution from my retirement account and I keep getting people who do not know what is going on. They also do not have a way to upload documents online. To get a distribution or rollover, a form must be completed, then mailed or faxed to them. Once they receive the forms, then they will start the process of withdrawing - and the worst is it is not based on the day you called to get the distribution but when they actually process the request so your distribution is not what it was when you first initiated the distribution. They do not get back to you about the status either; you have to continually call and ask. This is the worst company and I cannot wait to get all of my money away from them.

When talking about this company they decided to hold onto my Life Insurance from my father till I turned 18 and what they said has changed several times to it's in Unclaimed property in my state all the way to someone already claimed it. They refuse to help me no matter what section of their company that I call. Worst of all I had to get the company my father was insured with to give me the main manager's number. And it still took several calls to get this all resolved. This is something that is ridiculous to the self appointed most "Ethical" Company.

I have had a horrible experience with this company regarding a SIMPLE rollover that I have requested to be transferred into my new employer's financial institution. The first customer service representative (Brandy) convinced me that I was able to have a portion of my funds sent directly to me and the vast majority would be sent to the new financial institution. I thought that sounded great until I never received that money. I call to follow up a couple times (eventually getting to a supervisor named Catherine **) and they looked into my situation and basically told me that the first representative was confused about what she was saying and that it was false.

Retired and submitted a fund transference almost 4 weeks ago. No response. Finally, informed my recipient company that an additional for was needed. How can they can tie up someone else’s money for so long is incomprehensible. I’d give them a negative rating if I could. Don’t work with them. They suck…BBB complaint is next.

They transferred my money from one account to another account of theirs. It's taking 3 weeks to get access to my money. And I have to wait for them to send some stupid pin. Because you only get one chance to do something on your phone period and my phone died, so you don't get a second chance. You have to wait 2 weeks to get a pin to get access to your money. After that, garbage straight **.

By far, the WORST 401k mgmt company I have ever experienced in 41 yrs on this Earth. Terrible. That is no exaggeration. One, their system is always down "for maintenance". Two, their reps are not knowledgeable and consistently give robotic responses. Only 401k plan I ever heard of a 7 day wait to add bank account info for disbursements. Then they sent me some bogus loan check from some Mom and Pop bank that my bank Chase could not even cash. Why would you send a fraudulent check to a person. Filing BBB complaint as well.

I have been trying to rollover my money from Voya to another institution for at least 2 years. Every single time I try to do this, they come up with another excuse or reason to keep my money. I have been through the process multiple times and they always find a problem with something. This time they said the institution's name was incorrect on the form, even though it wasn't. I corrected the form with the exact name from the acceptance letter (which was not really different from what was already on the form) and submitted it. A week later they sent another letter, this time telling me I need to submit some forms for a name change, but my name on my account is exactly the same as it is on the receiving account. I honestly can't believe I've been dealing with this for so long but based on other reviews, it seems common and is completely unacceptable.

Trying to access my account online but it won't let me into my account. I called the customer service number and all they can do is send me a code in 7-10 business days. I should be able to access my account any day, any time. So they are holding my account hostage until snail mail comes through. I just wanted to make changes to my account but I guess I can't. It's my 401K but I don't get any control of it. I will be transferring my money to a different financial institution in 7-10 business days

I had two 403B's through them and not by choice. My employers had the accounts with them. Trying to close the accounts is like pulling teeth. They give the wrong information on the phone, email the wrong forms and the address of the third party where the paperwork needs to be sent to is not on the forms. The process of closing the accounts was delayed for months due to their negligence!!!