Voya Financial Reviews

If there was an option for giving no stars, I would not have a problem not giving any stars. I called to schedule a withdraw and spoke to a very knowledgeable representative. Explained to her this was needed on an emergency basis due to issues with my housing situation. She verified my bank account information and submitted the withdraw. I received an email letting me know my withdraw was submitted and to expect it on or before May 13th. I called a week prior to see where if there was a chance I may get it sooner.

Trying to get my 401k is terrible. Their process is horrible and the worst customer service I’ve ever dealt with.

This company is very bad at running a retirement plan. Customer service is not competent. The website is not functional for any changes by the user, so you have to call someone to edit contributions or investments. Then they do it wrong, it takes a two weeks to a month for it to show up as an error in payroll, then you have to start the troubleshooting process all over again. The inoperable website functions and poor customer service lost me hundreds and eventually thousands in lost contributions, match, and investment growth.

This company like most 401k companies are robbers and thieves…. as soon as you want to do something with your own money the market drops and they take your money from you. You end up with less than you put in. The scams these people do are next level. I will be reporting them to the Better Business Bureau today. They will say you have this amount 1 day then the next day you have less. What they do at this company is outright criminal.

Voya Financial provides the absolute worst customer service and also appear to be completely incompetent. I have been dealing with trying to rollover an old CALPERS 457b account for nearly 2 months. I had to contact them for an update and found out they rejected it without notification back to me nor updating it on the website claiming I was still active at the employer and in CALPERS. CALPERS confirmed they have shown me as INACTIVE for over 13 years. Voya opened a ticket to correct it saying it will be at least 20 more business days to change my status and then I will have to resubmit the rollover request.

Sloppy with personal information. Terrible customer service. Low return, too many fees, yes I hate Voya.

Horrible service - they continue to give you timeframes and never deliver.

Dear Voya Customer Service Team, I am writing to file a formal complaint regarding the extremely poor service I have received in the process of obtaining the 401(k) funds of my late husband, for which I am the rightful beneficiary. Despite submitting all requested documents multiple times, every time I call your office I am asked for additional paperwork or given new requirements that were never mentioned before. This ongoing pattern of delays, lack of clear communication, and constant obstacles has caused significant emotional and financial stress during an already difficult time.

This is the worst company ever. They make you jump through hoops to get your own money.. I have been trying to get a hardship withdrawal since January 21st and have faced my bills three times yet they always need more information. It's very frustrating and annoying.

Voya Financial has the worst customer care services. I called to pay off my 401 (k) loan, but they hung up on me twice. Hanging up on customers is rude and a sign of a lack of emotional maturity. Voya needs to hire people with good customer service skills. Thank God I was able to pay off my loan and don't have to deal with rude customer care services.