Voya Financial Reviews

The fact that 93% of these reviews are 1 star should not be ignored by Voya leadership and stakeholders. These are documented service failures. My personal experience is with an Accident Claim that was minimal paperwork (one doctor visit and one x-ray for a fractured foot), yet continues to drag on past a month. Guess what? The foot is now healed. It is literally taking Voya longer to review this claim and come up with bogus reasons to ignore the medical facts than for a foot to heal. Why is that?

Voya is the only option for me to select because this is my employer held company. If I had a choice, I would not use them. Their "standard" timelines for a direct deposit of funds is 3-5 business days. Essentially taking an interest-free loan from their customers for that period of time. The real kicker, is you can pay extra to get a check in the mail faster than you can get a direct deposit. Rediculous in this day an age when you should be able to get a direct deposit almost instantaneously. If you have a choice, don't use Voya.

We had OneAmerica as our retirement plan sponsor for years. Never a problem, always able to help by phone and on-line. We had an employee request a distribution on June 8, 2026 - it is now two weeks later and they still haven't sent the request to the employer for approval. I tried twice to call them and went through their ridiculous phone tree (took like ten minutes) and was transferred to someone who could not help me but told me (in broken English) that he would transfer me to someone who could help. And I was transferred back to the phone tree! This is our first interaction with Voya since they bought out OneAmerica. If a company cannot handle new business and assist their new business customers, perhaps they should not be acquiring other companies!! So disappointed and frustrated!!!!

Their website have problems: "Web server is returning an unknown error".

I have a TSA through Voya. I am the account owner. However my ex husband now deceased was able to set his phone number and pin. They show pending divorce which was done 1999. Then when I sent in finalized divorce and death certificate was again denied. Voya is NEVER mentioned in the divorce papers. It was denied stating that 1\2. Would go to his estate. Again I sent QDRO papers with none of those details or Voya mentioned. My request to withdraw is now in legal. As it has been for more than a month. They denied without have a copy of QDRO which again doesn’t mention this company. I have filed with BBB as they are unwilling to release MY funds. I hope everyone goes to BBB

I have been trying to withdraw my money for 2 months and can’t get them to release it because they can’t get confirmation from my former employer that I no longer work there. The entire matter is out of my hands and there seems to be no remedy for it. They are just holding my money and refusing to give it back.

I was liquidating my ESOP after retiring from the company that I worked for. I took over 2 months to get my check. I submitted paperwork to have my money wired into an IRS acceptable account, but when Voya took over One America they never advised me that Voya does not do wire transfers. They sent a check to the clearing house that only does wire transfers and did not notify me. I then requested to have a stop payment on the check and have another sent to me UPS next day air, but someone decided to send it USPS 1 class express (regular mail). I was lied too multiple times and had ask to speak with a supervisor numerous times and told it would take 2 to 5 business days for a reply. I had requested proof of the check being sent out and was told there was not tracking #. That is because I was lied to again, and that was from a supervisor that I had to wait for over an hour to speak to in person.

If there was an option for giving no stars, I would not have a problem not giving any stars. I called to schedule a withdraw and spoke to a very knowledgeable representative. Explained to her this was needed on an emergency basis due to issues with my housing situation. She verified my bank account information and submitted the withdraw. I received an email letting me know my withdraw was submitted and to expect it on or before May 13th. I called a week prior to see where if there was a chance I may get it sooner.

Trying to get my 401k is terrible. Their process is horrible and the worst customer service I’ve ever dealt with.

This company is very bad at running a retirement plan. Customer service is not competent. The website is not functional for any changes by the user, so you have to call someone to edit contributions or investments. Then they do it wrong, it takes a two weeks to a month for it to show up as an error in payroll, then you have to start the troubleshooting process all over again. The inoperable website functions and poor customer service lost me hundreds and eventually thousands in lost contributions, match, and investment growth.

This company like most 401k companies are robbers and thieves…. as soon as you want to do something with your own money the market drops and they take your money from you. You end up with less than you put in. The scams these people do are next level. I will be reporting them to the Better Business Bureau today. They will say you have this amount 1 day then the next day you have less. What they do at this company is outright criminal.

Voya Financial provides the absolute worst customer service and also appear to be completely incompetent. I have been dealing with trying to rollover an old CALPERS 457b account for nearly 2 months. I had to contact them for an update and found out they rejected it without notification back to me nor updating it on the website claiming I was still active at the employer and in CALPERS. CALPERS confirmed they have shown me as INACTIVE for over 13 years. Voya opened a ticket to correct it saying it will be at least 20 more business days to change my status and then I will have to resubmit the rollover request.

Sloppy with personal information. Terrible customer service. Low return, too many fees, yes I hate Voya.

Horrible service - they continue to give you timeframes and never deliver.

Dear Voya Customer Service Team, I am writing to file a formal complaint regarding the extremely poor service I have received in the process of obtaining the 401(k) funds of my late husband, for which I am the rightful beneficiary. Despite submitting all requested documents multiple times, every time I call your office I am asked for additional paperwork or given new requirements that were never mentioned before. This ongoing pattern of delays, lack of clear communication, and constant obstacles has caused significant emotional and financial stress during an already difficult time.

This is the worst company ever. They make you jump through hoops to get your own money.. I have been trying to get a hardship withdrawal since January 21st and have faced my bills three times yet they always need more information. It's very frustrating and annoying.

Voya Financial has the worst customer care services. I called to pay off my 401 (k) loan, but they hung up on me twice. Hanging up on customers is rude and a sign of a lack of emotional maturity. Voya needs to hire people with good customer service skills. Thank God I was able to pay off my loan and don't have to deal with rude customer care services.

This is the worst company I have ever dealt with. They made withdrawing my retirement funds very difficult. I did exactly what they said I needed to do, and they would still find excuses to not release the funds. I finally filed a complaint with the BBB, and my money was released that day. The customer service workers are rude, argumentative, dismissive and unprofessional. Stay away from this company.

I had kidney cancer and my right kidney removed. I spent the night in the hospital and they only paid me $500 when it should have been $1100. They said because I was in observation. WTH how would they expect anyone to not be in the hospital overnight with such an operation. I had a catheter and IVs the whole time. I tried to dispute but they would not accept. The hospital even stated to me there was nothing in the files they sent to VOYA that would indicate such.

I tried to log onto my Voya account after requesting a withdrawal and now I can no longer access my account to see if there are any messages. Looking at the reviews, I suspect there are some nefarious things going on with this company. I feel sorry for my former co-workers who will have to deal with them and I will be making a nasty phone call on Monday.

I have my funds invested via Voya in the Blackrock Large Cap Growth Fund. Over the last month and a half I should be at unity gain but my Voya statement is showing a 4% loss. The fund is not tracking properly.

Voya Financial is a horribly unethical company. Beware! I have sent my mom’s death claim 7 times, was finally told everything is in good order and I would be getting the funds in 7-10 days. Today I got yet another packet with death claim saying my signature is outdated. Ridiculous!! This company has mixed messages and representatives lie. They try to keep your money as long as they possibly can. Do not trust them or do business with them!!

HORRIBLE AT EVERY TURN. AWFUL PORTAL, AWFUL COMMUNICATION. If I could score them negative I would but 1 star is lowest I could go. Been trying for days to file an accident claim and STILL not able to do so.

This is in respect to my Voya Financial FSA plan. Hoping that this reaches someone in an organization that's considering their services. Voya keeps denying a dental claim, first time it was because they said I needed a single receipt with description of service and amount paid (originally sent in 2 receipts). I did that and they denied claim again without an explanation. I called Voya customer service and was told that I needed to provide an Explanation of Benefits (EOB). I've never had to this before and that process was pain, but was able to provide that. Voya denied the claim once again, again without explanation. After another lengthy call with customer service they said it was because I had no funds left in the year I made the claim. That was because they rolled over the amount to the following year.

Voya was chosen by my employer to manage employee FMLA. Voya has done nothing to communicate with me or my medical providers to make my leave easy or manageable. Voya does not have customer service hours to accommodate people on Pacific or Mountain time zones. Voya does not schedule phone appointments if you (the employee) have a job where you cannot speak to people during your normal work hours (such as medical or mental health providers). I can never reach my Voya claims specialist and the Voya phone service representatives are only able to quote from a script and have my claims specialist call me back, which usually does not occur.

I’ve had a very frustrating experience with Voya Financial trying to help my elderly uncle. No clear or consistent information provided. Policy terminated multiple times due to what they called errors.

So far, this has been a terrible experience. I purchased the Hospital Indemnity plan through my work. I was rushed to ER recently and admitted to ICU for 5 days. I followed the online claim form submission guidelines and uploaded forms required. I received a case number via email 2 days later. For 3 days I have tried to check my claim status online, however, I get a message that claim does not exist. I called the 800#, the automated response said they have 3 claims associated with me, one being paid out on Sept 5, 2025.

I would give 0 stars if I could! This company and their customer service representatives, SUCKS!!! The representative Chuck was the WORSE, very impatient, unfriendly, and had a NASTY attitude! Some people do not have the skills/patience to work as a Customer Service Representative, he is definitely one of them! I have been trying to get my small 401K check that is around $475 for almost two years now! I no longer work for Bright Star Care, but Voya will make you jump through a million hoops to get YOUR money (no matter how small of an amount)!

Wow! The 1 star out of 405 reviews kinda says it all. I am retired now so I requested my first 401K installment. Man, what a joke! 8 weeks later and I still don’t know where my distribution went. Actually, neither does Voya CS! Maybe a snail mail check or maybe not. Crazy, but true. Called Voya CS 7X and each time I got misinformation and/or had the processing time changed. Constantly moving the goal post! Basically, I think Voya stalls giving you your funds (after they’ve sold your stocks) so they can make money of the interest. If this is their SOP think of all of those customer funds working for Voya.

I have their critical illness coverage which means you have something critical going on. I have cancer and placed a claim. My bills are flying in and I need surgery which is scheduled for tomorrow. However they are requiring me to put a good amount of money down first since my health care insurance has a max out of pocket of $10k. I placed a claim on the 23rd and as of today, it's still under review. I have called several times and they say I just have to wait. If having cancer was not stressful enough.