Huntington Bank Reviews

I have had the displeasure of using them two different times for loans. The first time was pretty bad and I vowed I would never use them again. The second time I didn't realize the car dealership had put the loan in with them till it was too late. I have never had a good experience with them, they are the worst to deal with. They have all kinds of hidden fees and they're just generally unscrupulous. Beware, if you try to use online banking as I have always done, they'll accept your first payment and then refused the second payment.

I had to call Huntington about an account problem that occurred today, and I actually ended up hanging up and calling back because the people I spoke with the first time were so rude. Thinking it was a fluke, I called back and got two different people who were worse! What happened to their customer service? I used to get great service when I called there, but now it's like a low rent call center and the only training they get is how to be jerks. I have been with Huntington for about 12 years now, but I'm done. Paying them off this year and moving to a local credit union.

Background: We have accounts w multiple banks and I needed to send money from one to to my wife. 1st I tried to send money via Facebook Messenger app. The 1st "test" amount of $1 made it through. Future attempts blocked. Called customer service. They said I had exceeded my daily ATM limit (really? $1 exceeded my limit?? I had not used any ATM that day and upon questioning they admitted they could see that.) When I asked what was my ATM limit... surely it couldn't be just $1... They said they didn't know how to find out! They're customer service and they do not have basic information like that??!

This Morning I logged into my Huntington Bank Account just doing a quick check to make sure my checkbook balance was the same as online and make sure I had not missed writing down anything I purchased in my checkbook. I normally do this task once a week. But Today I log in and as I am logged in I notice I have a security alert notification. I click on it to read the message and it tells me that my account was logged into from a device that was not registered and unknown to them. It said the login had happened 2 nights ago at about 1 am EST. I was asleep and know for a fact I was asleep at that time of morning. It had a number to call immediately if this login attempt was not me. So I call the number.

I spoke with call center rep to stop payment on item confirmed amount with rep! Waiting four business to find rep made error with wrong amount and I will be penalized for the error! No one will take accountability and now instead of 24 hrs I had to go thru longer process for funds to be back in my acccount ** PISSED.

I recently opened a new account with Huntington Bank. I took a photo of a check from my employer to deposit with their app, since my direct deposit would not be available for another week. When depositing my check the app notified the funds should be available within 1-2 days. That night I went home and received an email stating that my check had a hold on it. I called the bank and found the hold was for 7 days! I called the customer service number and was told nothing could be done about the hold, even after speaking with a supervisor who was extremely rude.

After using Huntington Bank for car loans for years, I will never again. Have been working on an issue for several weeks with no results, huge runaround, zero satisfaction, and to find out they have wrong address... and say they cannot change that. Also cannot email information nor contact in any other manner all the while continuing to rack up fees that are not being reported due to wrong address. Currently have a formal complaint lodged as final resort so that recorded phone calls can be heard. I am buying new vehicle this weekend and will not be using Huntington. I have 53 and Chase and I will discontinue any dealings with Huntington.

I got an auto loan through Huntington Bank (from the dealer) and paid through the duration of the loan (72 months) until it matured. When I was finished they informed me I still owed almost $3,000 dollars. They wouldn't explain to me why and wouldn't let me talk to managers or anybody that could explain it to me. Finally I just kept paying my monthly payment until it was paid off and one evening a repo truck showed up at my house to tow my car...which should have been paid off! I called the bank while the guys were here and the woman couldn't care less and wouldn't take a payment over the phone. They just wanted more fees.

Second time in one year. I cashed my employers check, written to me, for cash-no deposit. Again, second time! Huntington Bank of Niles, OH. (different branch each time) deducted the funds from "my" personal checking account. Did I mention second time, same situation? Now..."I" have to wait 6 days for them to correct it. Meanwhile, this money is unavailable to me and will cause my account to overdraft. When it takes 15 minutes for them to play on a screen, then finally give me the money...they end up deducting it from my own checking account when the check came from another person. 2019, today's technology and this happens twice in one year? I am researching other financial institutions as this repeated incompetence is unacceptable. PS. I don't get to charge them a fee for their error.

Huntington Bank STOLE ALL the money I had in my personal accounts, and 2 business accounts then shut them down and are now refusing access to my record or any reasons of why they shut down my accounts just before Christmas.

We purchased a vehicle that was financed through Huntington National Bank. The difference between our loan and the payoff was $1225. I was told that the reason was $899 GAP insurance, $250.24 some other type of insurance not explained and $75.03 in case we abandoned the truck. However, we cancelled the warranty and GAP insurance and checks in the amount of $752.64 and $2,348.10 were sent and received by Huntington on December 28, 2017 (this is now January 2019). They said the amount of $750 was misapplied as a payment instead of the GAP insurance.

I have my auto loan through Huntington and in May 2018 I had to declare bankruptcy. I still had more payments on the loan, but I can't get the bank to allow me to see my amounts I owe, neither in coupon books nor online. I can call and get amounts. They claim this is because of my bankruptcy. I have been paying ahead and extra on the account in order to pay off the loan, but I can't determine how much I still owe due to Huntington's secrecy on what I owe. You would think Huntington would want to work with someone looking to PAY them the money the bank is owed. Currently looking to refinance the autoload with another institution.

Staff at the Bank call the Police if you are not the "right" color or if you attempt a transaction in an amount that exceeds what they believe your color should be handling. The Bank issued a statement in fact confirming that this was the policy at a Cleveland branch. In my own case, they refused to give me a 5 and 4 singles when I gave them quarters (I was turning in loose quarters). They also once deposited a $5,000 check as only $4,000, correcting the mistake after I brought it to their attention. The staff is poorly trained and are now documented to engage in racial profiling. None of these issues are so serious though that a well organized BOYCOTT of the bank wouldn't affect a permanent resolution overnight. At any rate, do business with your local credit union and move away from what is, in essence, an organized criminal ring.

I have banked with Huntington for many years and preferred them over all other banks for a long time. I have had savings, checking, auto loan, mortgage, retirement, and business accounts with them. But over the past two years I have had so many problems with getting hit with seemingly random "monthly service fees" on accounts that I have had for years that never had service fees before. I also had issues with automatic payments somehow not going through from my Huntington checking account to my Huntington auto loan account. And then I would get hit with fines even though I had not done anything to cause the problem. I thought it would be no problem to get it sorted out but I was shocked that they were not understanding about it at all and treated me like it was my fault. It happened more than once and it got to the point that they would only partially refund me on these mystery fees.

I had a promotion code that offers $500 for a combined checking and money market account of over $25000. In early August, I went to the local bank in Parma, OH and told them that I wanted to take advantage of this offer. After 60 days I went to the local bank asking why they hadn’t credit my account as promised. They told me it is 90 days so after 100 days it was still not credited to my account. I called the customer service and was told the link between accounts was incorrect and they would investigate the case and constantly update me. I didn’t received a single update so after 10 days I called again, I was told investigation was not in my favor because the $500 is for checking account only. That was a flat lie since the promotion was clearly said for combination of checking & money market. I have decided to close my accounts in the next couple of weeks because I cannot trust these people to keep my money.

Huntington decided it was okay without my permission or knowledge to take $2,400 out of my savings account and put into someone else’s account. After spending an hour on the phone with them, I have to take more time out of my day and physically go into the bank and have them fix THEIR MISTAKE. I definitely do not trust them with my savings any longer and will be closing my account after getting my money back.

We have an auto loan with Huntington Bank and thought we were nearing end of 6 year loan. We've paid our auto loan online and have always paid the amount requested for the payment. Except for 3 times when we skipped payments around Christmas (which they and a lot of banks allow). We did have to make late payments, because we missed due dates by a few days (but had never been 30 days late until now). We made payments online in October and November and then were notified we were 30 days late for not making a payment of around $1600 because the loan had become due. This is 5 times the amount of our normal payment and never showed online where we make our payments. They say this large amount is due to the 3 deferred payments and approximately $600 in interest charged on the late payments.

After explaining my situation to 5 or 6 different employees who all tell me different solutions, my account is still overdrawn for almost $2,000. They said I could remove a “stop pay” from my account after these pending charges came off and I did. So I make the payment for rent and wake up the next day to see my account was now overdrawn by 4 rent checks!! So now I have zero cash, bills to pay tomorrow and bounced transactions to go along with my overdrawn account. This is the second time this bank has told me the wrong thing to do and screwed me financially. Once this is fixed I’m switching banks! They are awful.

One month ago, four fraudulent transactions appeared in my online bank statement. I called immediately and the charges were even still pending and had not been charged. The customer service representative refused to block the transactions and said that they needed to investigate. The transactions together, totaled $1200. Within two days, they issued me a provisional credit. I never received any further communication from Huntington, regarding the transactions, leading me to assume that everything had been resolved.

I paid off my car loan by calling and getting the payoff amount, paying over the phone with a confirmation number. Two days later, I noticed the bank withdrew my regular payment from my checking account. I called to have that payment reversed and canceled and the "customer service" representative told me all that they could do is wait until both transactions posted and then after 15 days will write me a refund check. Seriously?!? Meanwhile, it has already cleared from my checking account and I get to sit and wait until they write me a refund check for their mistake. I will never use this bank again for anything.

Back in September I filed a dispute with Huntington Bank for a transaction I never approved. The bank credited my account then 2 months later decided to remove the money back out of my account. Now I'm facing overdraft fees on items I purchased prior to them removing and overstating my account. As of today they have charged me four overdraft charges of $37.50 in 1 day. Needless to say, I will NOT BE USING THIS BANK AND CLOSE MY ACCOUNT ONCE I FINALLY GET IT PAID OFF. It's really zero stars rating.

I have been with Huntington for 7 years. I have recently moved out of state and there aren’t any branches here in Florida. From the move I made a dispute with the movers I hired, Charter Van Lines a whole different story. Huntington reversed a charge I had requested for breach of contract. With no notice to me, the bank then withdrew the money they credited back which caused a windfall in my account. Now, I am not able to go to a branch to resolve the matter. I explained this and also asked why I didn’t receive anything to alert me. The case was being reviewed again per Charter Van Lines. They told me they sent me documents to review but again I never received anything!

I have banked with Huntington for about 8 years. My branch has always been nice and helpful. They treat me with respect even when I come in to have something notarized for free. I do not have much money yet I am still treated like I have millions in the bank.

We opened a business checking and personal checking accounts. We were offered a promotional 0% interest for balance transfers to the Voice Credit Card. We transferred a balance from another card and began using the credit card for purchases. Every month we would pay the balance of the purchases we made, yet we were getting interest fees. We took our statement to our branch and they called their credit department. We were told we had to pay the monthly purchase amount plus the minimum due to avoid interest. The following statement we did just that and got charged interest again. I called CS and got a very rude unhelpful woman. I then spoke to the teller at my branch and she filed a dispute for me, and stated that what I was being told was not what she had been trained about the way the 0% balance transfer works.

Only because zero stars are not an option. Made payment through website on time, received confirmation number. Received letter that I was late. Call CS, was told she could see payment but some information must have been wrong because it did not go through. No one contacted me that there was an error, charged me late charges and reported me late to credit bureaus when I was not late and they could clearly see it. Unethical practices of scammers. I will refinance asap and never deal with them again.

I’ll keep this short. Much better options. They closed my account for the dumbest reason I’ve ever heard. My ex is a risk. We split a year ago and got separate accounts. Mine's fine. Never an issue. Hers was closed. Lol. She never changed her address so we share the address still. Hmm. No thanks. What a joke. Rude ** people too. I took their pen and she said I was stealing. I told her to sue me.

Some, not all, but definitely more than a few agents in the business department of this bank's customer service helpline are extremely rude, and difficult to deal with. They have no respect whatsoever for the client, and will not only talk over you continuously, but they also have a very condescending attitude and won't allow the customer to get a word in edgewise. It's a very "I know better than you, and that's how I'm going to treat you" type of approach. It's off-putting and extremely irritating considering that many of them have little to no idea what they're actually talking about. It definitely makes me question whether or not I want to continue banking with Huntington concerning both my business and personal finances. This is something that I strongly suggest they work on sooner rather than later before they begin to lose clients, and by extension, their clients' funds.

I had a 5 year loan and never had 1 late payment. When the balance got down to a thousand dollars they wanted it all at once. I continued making regular payments and they reported me late three times to the credit bureau. JUST RUINED MY CREDIT SCORE.

I posted an updated review. Huntington honored the offer after determining the promotional code I had was in fact valid. I would suggest they change the font so that it is not so difficult to decipher the letter's and numbers.

I am so sick of companies not taking responsibility for their employees' actions or lack of actions. I am tired. They always drop the ball and us consumers have to pay for it even when we did what we should have done to avoid it. You can never speak to a manager to get help because of these imbeciles. I did a stop payment on an ACH and of course the rep never put it on so today I seen it was pending, tried calling the bank and they give me the runaround talking about, "We can't guarantee we can stop it". Well, I don't know why because I have requested this done Days ago, I am filing bankruptcy and now since Huntington wants to drop the ball yet again, they can be involved in the bankruptcy now and be out 500!!!

There is no way to put travel alert online. I had to call and the travel alert could be of maximum 30 days. After 30 days, I had to call internationally and verify all the security questions but still they had to transfer me to a specialist because I could not do text verification. International calls are expensive. Why would they not accept my verification when I can already log into the account and also verify their codes and my social security, card, security number and everything? How could I do a text verification when I am abroad and do not have access to my number/texts? Pathetic.

Had a checking account with them & took out a 5 year loan for $3000 back in December 2012. My account got compromised in May 2016 & was closed by them. The amount I got wasn't enough to pay all my expenses. My VA check was sent back making all my bills late including the loan with them. Got caught up fairly quick on all including the loan with them. Was within 2 payments of having it paid in full & they added $1499 to it in December 2017. Have made 1 of the 2 remaining payments plus I've made a payment to a collection agency. They continue to mail me letters from their recovery department saying to call them. Am not going to do so as one of the credit reporting agencies states it's 100% paid while the other 2 shows it's 52% paid.

I had/have a business account with Huntington Bank. There were some fraudulent charges on my account. After submitting proof that this transaction was not legitimate they assured me the charges were reversed and I had nothing to worry about. They canceled my card and issued me another one. Then 3 months later they decided the charges were legit even with proof they weren't, AND I'm being charged $36 every 48 hours that I don't pay it. I currently owe $160 for a $75 illegal payment, they refuse to close my account until I pay AND they can continue to charge me $36 every 2 days... better READ THAT FINE PRINT... THEY LIE, THEY'RE THIEVES!??

I asked Huntington TWICE to transfer money over to a different account after I retired. After the 3rd time calling them and the other bank account, Huntington never transferred my money and they closed the account, without record of the account period.

Take dormant accounts warnings seriously! Many states, like Ohio, have laws to channel money from accounts of the deceased to the state. In the case of Huntington National Bank ("Huntington" ), "under state law" it reports an account as "dormant" (First step in the $$ going to the State) if you have no transaction with that account for 11 or more months and IF, and only if, 1) the account is not "linked" to an "active account;" 2) You do not have another "active" account with Huntington; or 3) you do not inquire of them about the account during that period. Note that all three of these conditions would indicate that you are not dead.

A personal check written to a creditor was stolen first week of July 2018 either from a drop box at postal branch or some other way? Doesn't matter! What mattered was finding out the check had been altered/forged over 08-16-2018 then talked to over a dozen people over the phone who said they were bankers?? Each one I talked to over the next several days told me something different but not one gave me all the information I needed! Then when I went to branch in frustration, they said I couldn't do anything till they had a police report filed. So that I did.

I have been a happy customer with Huntington for about 15 years, but their customer service seems to have declined recently. Huntington has a lot of ATMs, however too often they are out of cash or are not working. They refuse to waive other ATM fees in these instances. I would like a bank where I can access my money when I need it.

Never apply for a business loan with this bank. They don’t know what they do. Its just back and forward and don’t go anywhere. Jeremy ** business loan administration make me signed the same document 3 times and every time the docs was wrong. What the heck with this people.

I got a auto loan with Huntington through a dealership. Dumb mistake! They gave me a 6.4% interest rate! I have a 760 credit score! They never sent me any letters welcoming me to the bank or providing my account details. I figured it all out by going online. But that was terrible too! You have to CALL THEM to enroll in auto-pay! AND you have to print of a letter, fill it out, and mail it back within so many days! WHY EVEN HAVE AN ONLINE SITE!!! After several disappointing calls, I find I have a pay-off penalty of $500+! I decided that was the last straw and refinance the loan through my personal bank.

So I've been with them for a few years now and I am extremely upset with them. I get paid every week and I know how much money I earn. I pay my bills and go out for lunch before shopping for essentials. On multiple occasions, the fast food transaction will show up right away and I spend what I have left. Then a few days later it disappears from my transactions without refunding the money for the transaction. It then shows up days later and puts my account in the negative. When I tried contacting them about it, they told me it was my fault and I need to balance a checkbook better.

I've been with Huntington Bank for over a yr. now. I have a basic checking acct. with them. The branch I go to is in a grocery store near my home and the times they are open are ideal for me. I really liked the online banking, but I've been locked out of my account. I've tried to unlock it using the computer, over the phone and even in person but nothing has worked and they've pretty much told me it's my problem. Shouldn't a customer's problem be theirs too?

NMLS # ** has been useless getting answers about why the delay, only responding that we are in final underwriting (3 weeks) and he will let me know when we are ready to close. AVOID.

I paid off my loan in June, 2018 and as of August 2018, I still do not have my vehicle title. I have called multiple times and get different answers from everyone I talk with. Each person tells me the title will be released and it will be 4-5 business days. I have even talked with supervisors of the Customer Service department. It has been 38 days and I still do not have a lien release OR my vehicle title. I will NEVER do business with this company again.

My wife and I received a letter stating that our checking acct. was being closed for, what they say is (risk tolerance). So we proceeded to call our branch office and talked to branch manager who we have dealt with many times before. He told us he had no knowledge of it being closed but would check and find out what the problem is. At that time we called the number on the letter for question and got a voicemail telling us to leave name and number and they will call back. Great customer service! But now that I've read many reviews about Huntington Bank I can see why they couldn't answer the phone when I called, they are probably are taking care of other complaints many, many. So the next day rolls around and they call, the lady I talked to ask me my name, address, acct. number and at that time I asked her (who I'm I speaking with?) she REFUSED to tell me her name!!! Unfreaking real!!! ARE YOU KIDDING ME???

This bank will RIP you off in fees. They hold back debut transactions for days and then charge your account to putting your account in the negative to charge overdraft fees. They have done me like this several times over the years I have been with them. I'm done...

I am done with place. I have been hacked 2 times within a year and rarely use my card. I was hacked today and I get text alerts when I use my card. My phone went off showing activity and then again so I drove to the bank at the end of my street and as I went in it went off again and I showed the manager who was on his way to lunch. I said, “Please help, they are taking my money and it went off again.” He says, “Well I'm on my way to lunch but will help you.” So my card goes off again as he sits down slowly and says, “So how can I help you.” I'm like, “Look, do something before they suck my account dry.” So he finally logs in and stops my card but by then they got me for over $500 dollars and then he says that no matter what the charges with go through.

My graduating high school class has had an account at Huntington Bank for over 20 years. Over four years ago, we switched the names on the account so that I could be a money manager for my class. I stopped in to let them know I had a new mailing address and they told me my account was closed and that the money was sent to the state of Michigan. Mind you, we have had this account for many years and we only use it every 5 years. This is such **. Why, after all these years, did they close it? Also, why didn't they reach out to my email address or cell number they had on record? The state says they don't have the funds and Huntington doesn't have it. Way to go Huntington!!! By the sound of all these reviews, it doesn't sound like they will be around much longer...

This bank is really slick and they will rob you! I was charged 23.00 all in the same day 4 times. Me knowing I’m going to overdraft I had 32.00 left in my account and I put about 64 dollars into my gas tank which caused it to overdraft. They charge an overdraft fee for each transactions. So that should equal to one transaction which is one overdraft fee. These slick stealing ** gone tell me other transactions are causing the multiple charge of overdraft fees. When I know for a fact I overdrafted once when I got the gas. But they are telling me there were four transactions that didn’t post yet and the gas posted before the other transactions did. So therefore they charge me an overdraft fee for the items which is **. You ** are stealing. I’m canceling this bank today. I’m not giving you ** back!!?

I paid off my auto loan with Huntington Bank early. I have been trying to get a lien release on my vehicle for almost two weeks. They have been no help. I have called several times (8) to try to get this released with no real help from any of the reps or supervisors. Each time I call they have told me that I needed to do something different. I asked to speak directly with the department and was told the lien release department would not take any calls and they would put in a request.

I paid my car off and they took money out still and won't give me it back for 5 days. It's paid for you morons. Can't believe them. Way to start my weekend off. I will not deal with them anymore and they don't care if they keep losing customers.

My purse, along with my credit and debit cards were stolen and wouldn't ya know it, Huntington has been a complete NIGHTMARE to deal with!!! First it took them 3 weeks to "conditionally" refund the money that was stolen. Second, took another 2 weeks to issue a new card and when they do, they cancelled that one too stating it had been "lost". Third, they also cancelled my husband's card for NO REASON!!! But refused to speak to me about it because I was not him! Even though we have a joint account they stated that they could not give me information on, "his portion of the account"!! REALLY??? HIS portion of a JOINT account??? And exactly who gave them the right to decide what is his portion and what is my portion I would like to friggin know???

Presently, my wife and I have, originality $ 294.000 in a money market with a 1% A.P.Y. ( F.D.I.C.), return @ Huntington. We recently withdrew $ 50.000 for a more competitive rate @ 1.75$ A.P.Y. ( F.D.I.C.) After spending an hour on the phone, talking to a customer service spokesperson; she in turn contacted 3 others. No deal was reached. Their competition in the money market category all are 1.75% or higher. The communication process to negotiate any % rate is 0. A take it or leave it attitude. The communication process for new business ie: home mortgages, c.d. car loans, etc. is greatly appreciated. At my new account, % rate change monthly, Huntington the same. I cannot understand how they keep money from going out.

Never been through so many hoops! This place is ridiculous. Slow, They ask for the same things two three times. I honestly believe these people do not communicate within the business. Went to my CREDIT UNION and things were done in no time. Huntington Bank should focus more on customer service.

I am only giving one star because I have to. After 15 years of being a loyal customer both personally and for our small business, we had an employee steal from us. The person is currently being prosecuted, has a he used the atm so there is undeniable proof of every transaction. Huntington has considered the charges were approved and refused to look into it. We will be transferring banks. I suggest you do the same.

I was a FirstMerit customer -- When they were bought out by Huntington I went along with them. They constantly allow these charges knowing I do not have the money to pay. The only reason I have stuck with them is that my VA check goes Direct Deposit to them. I have paid almost 2000 dollars in these overdraft fees - I have filed several disputes for charges I did not make w/ no action taken and no explanation. I will change as soon as I can.

Deposited an old forgotten check with Huntington. Was assured by mgr. of branch everything was o.k. A week later, received a copy of the check, and was advised amount was withdrawn from my account. Tried to call the 800 number of the form, and surprised it was for Chase Bank. Went to branch, the mgr is off today. I have dealt here for 15 years and like the personnel, but can't figure this one. They have my check, told me no problem, then deduct the amount of the check from my account. Seems shady to me.

I paid off my car loan with a cashier's check on June 29, 2018. Today is July 6 and Huntington Bank has still not released the lien on my vehicle. They are keeping me from being able to sell my car. I am thinking about filing a lawsuit. I am livid. Do not get a car loan from this company.

I have been banking with the Huntington National Bank since 1991. I am sad to say this is the first time I will have to bank without them. I have moved to the West Coast where they are not yet here. I believe in a honest word and handshake is your bond. The HNB is just that bank. In all of my dealings banking, loans, credit cards, mortgage and whatever else they offer is worth having. I miss my bank and hope that they acquire something out here. I will be their first customer. Thank you HNB for some very good years. I hope someone from HNB sees this as they deserve a standing ovation for their honest work helping people trust in banking. The pens were a great idea!!!

I made a monthly car payment and then another separate payment for principal only. I had requested a receipt for the extra principal payment. I never received it. I then called and asked them to send me a receipt and they refused to do so. I have NO proof they put the principal only payment to my account. Customer service person was very short and rude to me. I feel this was a very simple request on my part but Huntington would not send or email me a receipt. They have no idea where my money went. I would never recommend this bank to anyone.

If there were options to give -0 stars I would give it. I have been trying to cancel my escrow for 3 months. I began the process back in early April. The first excuse of the bank is that I had not had my mortgage open longer than 1 year. After 1 year, which was 10 days later, they said that they will re-review it which I believe they did not without me calling in again. Next request was to fax in a letter requesting it, and once I requested it via fax then they would mail me papers to fill out in order to cancel.

I have this bank for my car loan. I call them every month on time and provide my routing and account number. They went ahead and processed my payment TWICE! They cost me $320 in overdraft fees and told me it could take up to 15 business days to give it back to me!!! It took one minute to take it all out of my account though! I am a single working mother and they did nothing to help me! Banks are suppose to be helpful and have good customer service. I don't recommend this bank to anyone!

Several weeks ago I clicked on an internet ad giving "free" bottles of alleged ** for $4.97 shipping costs. As soon as I tapped the button, two bottles were being sent @ $4.97 each! No way to go back! I got the two bottles, but they contained mineral oil, not **...no valid address or phone # on bottle labels! Then the scammers hit my debit card for $89.97 twice! I called Huntington, killed my card, I ordered another one...AND filed a complaint over the phone for fraud. Of course I wanted my money back that had been stolen!

This Bank will jerk you around for any reason. I never missed a payment or was late on a payment until the bank decided I had to manually make the last payment without notification. I spent months trying to get my title from the bank, only to be told later I would need to go get the title myself. Do not do business with this bank.

Huntington offered a decent APR the loan for my new car. That is probably the only service I have received that is worthy of mention. The staff is very polite and appears to be helpful but the lack in technical support can really make for a cumbersome experience when conducting online banking. I have tried adamantly over two days to register for online banking. Their software is sub par and their tech support for online bank is poor to say the least. Generally I am a very patient person, but this is a topic Huntington should address immediately. Your online banking enrollment process is flawed and needs to be redeveloped. I have received 7 phone text message verification, 5 different calls from Huntington to provide verification codes and nothing has helped. I receive an error when I try to log in to my online banking.

For the first 3 years I had 24-Hour Grace with Overdraft Protection. For the 4th year, this past year, suddenly I do not qualify. There was nothing disclosed to me in writing about a change. I did not change any of my "opt in" settings. I did not "opt out" of anything. I suddenly no longer receive alerts letting me know my account is overdrawn. If I don't know it's overdrawn, then I do not receive 24-hour grace. I am 100% positive this is NOT because I blocked the Text Message on my phone. I do not use that feature. As a very low paid Special Education TEACHER & parent of a Special NEEDS child, I felt like finally there was a bank that understood my financial struggles. I formerly saw Huntington Bank as a bank that cared. No fee checking is a joke. It's cost me $225 since April of last year.

Don't bank at Huntington!!! I had a savings account with them, they suddenly closed it, have been arguing for about a month of where my money went in from that account. The branch told me I was lying and I couldn't even put money in that account. Kept having to repeat myself that the statement shows where the money was put in the account but nothing shows where it was put back into my account. Nobody has been helpful or been in contact with me. They stole my money. DON'T BANK WITH THEM.

I obtained an SBA loan through Huntington Bank. DO NOT DO THIS. If you think FDIC or SBA gives you some consumer protection, you will be wrong. HNB lost my documents, then filed a lawsuit against me claiming default. No payments were missed. I have been in litigation with this bank for almost 2 years. Fun facts: a bank can sue you for any reason, you are required by law to purchase an expensive attorney, and there are little to no bank regulations. This bank is putting my small business out of business and they do not care a bit. They caused the problem, but they have no liability and no accountability. RUN from this bank. Go to a local credit union instead.

I have a current loan with Huntington and will be hesitant to use them again in the future because of the teleprompt option to pay loans. It's long and drawn out, repeats information more than once, does not allow me to switch to touch tone only, and still requires me to enter a check number (which is rare these days). Once you've experience a bank that does this efficiently, making it very easy to quickly pay by phone or online, it feels like you've stepped into the past when using a service that is not as efficient.

I was offered $150,00 to open an account and I asked the manager, "Would I have to do a 1099?" and she explained, "No, we are giving this to you as a gift for opening an account with a certain amount over $1000,oo," so at the beginning of the year I get a 1099, also I asked for a savings account, I find out a checking account was open instead, so now I have two accounts and money being transferred from my savings account to a checking account that I never asked for. This is horrible business, and the bank use our money to offer loans to other people and draw interest.

Horrible customer service, I opened my account on April 2 with a $3000 check, I split check between checking and savings account on April 2, the check would be available on the 5th according to the teller. My check became available on the 12th, asked my accountant at my office, she printed me a copy of my check that had cleared her bank on April 2. Called Huntington, spoke with some very rude, uninformed customer service people who explained that it was a federal rule not them. Lol, I have called FDIC and made complaint as should the rest of you. I know a lot about banks and I will be closing this account today April 11. Staying with my other bank Wells Fargo.

Called the local customer service number and after waiting on hold over 25 minutes, I lost patience and hung up. Called the national customer service number, and when they tried to place me on hold, I complained about wait times. Nice young lady looked into it and said my current wait time would be one hour and ten minutes. I had a relatively simple issue - charged an annual fee after they told me it would be waived - and the issue is still outstanding.

Huntington bank does not stand by their customers! I filed a dispute absorbent though. I was not at fault and the items were returned. I never got my refund! $180.00 lost! Too bad for me huh? Crappy bank! They have the worst reviews of any bank in America! It's because of the crappy service and they don't have any protection for the customer! Take my advice. Go to any other bank but Huntington... Unless you enjoy getting robbed! I'm so disappointed and disgusted!

Can't buy a lot of items all at once online using debit card because accounting can't keep up. They put a hold on the payment. Shows as payment pending but we already received the item 5 days ago and it was still pending. And they don't ship the items till payment received. Online it showed we had a balance left of 40 dollars. So I order an item at 37 dollars online and my account said I have 3 dollars left. Now it showing I'm 80 in red.

Stolen business check, sign by other and cashed. Huntington Bank said it was my fault because I did not have the checks in a safe place. Mmmm, under company desk? Also my ATM card had 5-6 charges daily until I found out via online banking. Again my fault. I've been messing with this from back early 2017 but now have to take it to court. Can't get anyone to sit down with me. ALWAYS REMEMBER ABOUT HUNTINGTON BANK BEFORE OPENING AN ACCOUNT OR DO BUSINESS. They are a national bank meaning no one on the state of Ohio level, department can touch him as you must go through the Federal Gov.

While we all have those banks where yes you pay on time and they smile and you go on. What really rates a lender to me is when you are going through a rough patch how they deal with it. I originally was with First Merit (they were even worse) but they were bought it by Huntington. Come to find out First Merit tacked on random late charges that are inaccurate and to transfer over to Huntington. Now instead of looking through these charges and verifying them Huntington who bought out the bank decides if you want them off you go ahead and do it. This bank is sleazy, rude, and incompetent if you are dealing with any kind of bump in the road. You are better off with one of the hometown credit unions. I can’t wait to be rid of Huntington. Awful bank awful people.

I have been Banking with Huntington for quite a while now. I have had a lot of fraud happen and the last that really got me is I added my girlfriend to my account and 2 days later they took well over 1000 dollars out of my account because she owed them from years ago. So the bank I trust with my money just stole it from me. When we contacted the HR department the lady was very rude and said, "I'm not giving you any money back." I asked if I could make payments. She kinda laughed and said, "No I'm not refunding anything" with a big attitude!! I asked why I wasn't told when I added her that she had a balance. The lady said, "We don't have to tell you that and you signed the paperwork stating we can take your money at any time for reasons like this." I explained to her I will lose my house over this and she didn't even care so please reconsider banking here. Have a great day.

I unfortunately gave this company way too many years of business. They weren't willing to refinance my car so I had to take my business somewhere else. When I stopped the auto pay I wasn't told it takes 5 days to become effective. So when my car was paid off in full by the new refinancing company, these people went and took another payment out of my checking account when there was a zero balance. And now they expect me to wait 10-20 days to get my money back on their incompetence.

I received an auto loan from Huntington Bank through my car dealership in 2017. Here are my primary concerns: They do not have easily accessible customer service. There is no email address where you can upload attachments, for example. You can call and speak to someone on the phone if you want to be put on hold for half the day. There is nowhere you can go to provide feedback. When you enter in your bank account information to submit an electronic payment for your auto loan, the routing number/bank account number example that they show is backwards to the way they have you enter the data. This is very confusing... And if you accidentally flip-flop the bank acct / routing #s you will get a 'funds not available fee' and your payment will be late on top of it for additional fees.

I've had a horrible experience with this company. I have it where my account is not allowed to go below zero and if it does the payment should be declined. Normally I'm pretty great with my money, but as of recently I haven't had much of it in my account. When an accidental payment went through they ALLOWED my account to go into the negatives instead of declining the payment. When calling while said payment was still pending, the lady assured me it would be denied after it was done pending. Next day, it went through and my account is in the negatives still with a 24-hour grace period to pay it all off when I don't get paid for another 6 days. I called again and they said there was NOTHING they could do.

Worst experience with a car loan that I've ever had. Beware, Too many extra fees and they carry an additional insurance charge. I have full insurance coverage so that should've been enough. I will never use this bank again.

I have very bad experience with this bank! They lost my 3 car payments I paid. I have proofs from my personal bank. This is happened 6 months ago and still no money find! I called 100 times customer service, was at bank in Hinsdale, Il couple of times and still nothing. They dont even care! Horrible bank.

I had a 30 day free trial with a company called Gwenny B and I canceled within the time frame because the clothes were not up to my standard. So the company took money out of my account. Anyway I contacted Hunting and told them what had happened. They did a half ass investigation and sent me a letter stating that the company said I didn't cancel in a timely manner. However the documents that were sent to me confirmed that I indeed did everything that was ask of me which proved Huntington did not even review my case.

I have banked with Huntington for over 3 years now. They are the best bank I have dealt with by far. The banking experience is honest and straightforward and my personal banker Melissa at The Mill Run Branch in Hilliard is the best. She goes out of her way to take care of her customers and cares about them like family. My girlfriend had an awful experience with PNC. I recommend she open a Huntington account. She is also very happy with Huntington and the 24 hour grace has saved her from overdraft fees on a couple occasions. Great Job Huntington. Keep up the good work.

It is hard to believe that this bank, Huntington National Bank, will do this to their loyal customers. My wife’s boat was damaged through a hurricane. My insurance paid fast and friendly. Since the boat was refinance through this bank I had to send the check to the bank for endorsement so they could pay the repair shop. My boat got fix and I’m having issue the bank releasing the check to the repair shop which they are well known for 35 years. This is unheard of. They have not gave me explanation and the check, it’s been in the bank for two months. This is bizarre. I pay for insurance and the bank gives me headaches even though payments have been on time always and customer has a great Beacon score. If I would’ve known this since the beginning I would’ve used another bank.

I frequent the branch on Mound/Central Ave. In Columbus Ohio and while most employees there are FRIENDLY I don't have time to wait in long lines while they are daily understaffed with tellers. I run a business and do the business banking but when I have to take 20-45 minutes in line to do our banking it gets VERY FRUSTRATING. I've even resorted to driving to another branch 10 minutes away versus this 1 that is 2 minutes because I can get back quicker including driving time.

I've been with Huntington for 10 years. I can honestly say, I've never had any issues (which is why I rated 2 stars). That's until this past weekend, when my debit card # was stolen, and thieves spent $900+ from my account. 4 separate transactions were approved in a matter moments. The transactions were from California, Minnesota, and New York. I live in none of these states. Just moments before these transactions took place, I used my debit card and pin, in my home state. One would think a bank would recognize that its literally impossible for me to go coast to coast in an hours time. As soon as the fraud alert text was received, my wife called to advise it was not us. We were advised the fees were being declined, and our money would be back in our account.

I’ve been with Huntington bank for about 2 year, the bank services is amazing and help a lot but their call center representative are horrible, they have bad attitude and they don’t care. Last time I called a lady was really unprofessional and when I said I wanna close my account she said, "Ok. Bye bye" and hung up on me. I would suggest that they pay a little more extra and hire professional people.

A friend that had his ID stolen needed his check cashed. Well I cashed it for him from withdrawing money from an ATM. When I went to deposit the check in my account he signed it. Wrote pay to the order to me on it. They refused to accept letting me deposit it. What mind you I have several thousand dollars in my account. This was a $236.00 check so I could cover it if something was to bounce but it would not. It was his paycheck. I do not understand why I couldn't deposit this. Just ridiculous. Highly upset over this!

I have a car loan through Huntington and it has been the WORST experience of my life. The online banking system is beyond shady. IT WILL tell you your transaction was successful but if you have a digit wrong, the transaction STILL goes through but IT NEVER tells you that. No kickback nor email. Instead they call you weeks later to tell you. So you’re slapped with a $35 late fee. There are SOOO many fees with them. You can’t set up automated payments without going to a branch. That’s what I did and confronted the manager and she said “I’ve never had anyone complain.” I told her it’s a scam. They are scamming me for late fees and she got defensive. Run far, far away from them. We are in 2017, the fact they make banking so difficult only means they are scamming everyone.

I am so fed up with Huntington call center and how they treat someone that is on an account and also power of attorney of a soldier that is on the same account. One they want to argue and not look up the document and two they do not want to help. Now while she is serving overseas wants her to call them. The whole point of granting me (her mother) as power of attorney is to handle this while she is fighting for our county. Huntington also you are charging international fees and no one will help on the call center. GET YOUR CALL CENTER PEOPLE TRAINED! Customer service is REALLY BAD. I will be looking for a new bank.

My father has a car loan through this bank. He went into a nursing home but wanted to keep his car so my brother offered to take care of his bills for him. They wouldn't accept a payment from my brother until he proved he was his executor. My father was still alive at this point! So we got that straightened out. Well, we lost my dad a month and a half ago. My brother missed the ONE PAYMENT between then and now after we informed them of his death and they put it out for repossession!!! AND they made him prove again that he was executor and didn't accept the proof they had accepted previously! So my brother paid the missed payment but they said he'll have to take over the payments and, until he officially does that, the car will remain out for repossession! This is truly an awful company.

I went to the Huntington Bank on Hamilton Ave, in College Hill. This bank customer service is horrible, they are not polite at all. The customer has to wait like 45 minutes to speak with a Bank manager. Then there's only one person you can speak with, and Lord forbid if your account information has been stolen, like mine was, they told me to come back, later. Wow, they aren't as truthful as I thought.

I have spent 8 phone calls and roughly 5 hours speaking with 12 different Huntington Bank representatives in an attempt to SIMPLY receive a lien release letter. In addition, my insurance rep has also been on conference call with me and Huntington in effort to resolve this issue and with all the promises and Bank reps telling us the letter would be sent, or has been sent, the letter has yet to be delivered. I have requested regular mail twice, fax twice and email once. And still I wait. No customer should be subject to such incompetence. Of the first 7 people I spoke with I was struck by the inconsistency of information in each conversation. It seems as though the representatives are unsure of what can and cannot be done.

Huntington bank uses false advertising to attract customers to their bank. Their recent promotion is not honored, as told to me by LaShawnda the supervisor in customer service. She stated "on the back end, it states that it is up to the bank's discretion whether to honor it." This is based on an algorithm. This is false advertising and designed to bring in and rip off individuals that are in a lower income bracket.

I've been here since 10:18 am and I'm still standing in line, while there is three teller at the front! This is not good customer service. Time is money and I'm losing money. I was at the Huntington on E Broad St? No one welcome me. I will never come to location Ever again. Bad customer service. No one paid attention to the clients coming in.

I have an acct with US Bank as well. I opened this one for my daughter and myself. Ever since I opened up this acct I have had nothing but problems... Can't someone there count??? My acct has had many mistakes due to incorrect calculations!!! Is this a way of ripping people off???! I'm closing this ** acct and staying with my US Bank. At least they can count there!!! They are reliable and honest which is NOT something I can say for Huntington!!! Sooo disappointed!!! ☹️

The online bankers are poorly trained and rude. Ask the same question to 3 people and you will get three different answers. Lien release documents never arrived at my home and the bank refused to fax a copy to complete sale of an automobile. They offered to snail mail another hard copy and quoted another 15-20 Days. Their systems are antiquated and poorly executed.

I used Huntington 24hr grace period for some purchases I made and deposited the cash on Sunday, the purchases didn't clear until Tuesday, but they gave me the fees anyway. When I looked at my account, they had posted it so the purchases cleared then they deposited the cash into my account. When I called them in regards to this matter, the guy began to raise his voice at me and tell me that the grace period did not apply because you have to be at a 0 balance. When I asked why did it show I had this grace period online, he tried saying it didn't. So I explained that this was false advertisement, he got upset and told me I didn't know what I was talking about. I told him he needed to stop raising his voice at me and as a retail manager for the last 20 years I know what false advertisement is. He still refused to return the fees. Lost my business, I go with a bank that doesn't steal your money!

I am very displeased with Huntington customer services on the phone. It's ridiculous. You'd wait 30 mins for ANYTHING. My balance says I have my direct deposit but the ATM says otherwise! FIX THAT. If I don't have the money it shouldn't say I have it available for withdrawal! Ludicrous! That's why the call volume is so high too many problems! I'm not funding YOUR investments for this. YOU make money off us customers. We deserve more respect???

When trying to get a hold of a banker on the phone, my 2-5 minute wait is sitting at 40 minutes and counting. This is twice in a row, though I only lasted 20 minutes last time. Big banks all have such similar rates and services, terrible customer service is a real good reason to stay away from this one.

I received a check issued by Huntington Bank from one of my tenants. The amount was $1900 for rent; it was a Bank Check, not a personal check. I noticed the check was unusual; the account number was written in pen rather than printed on the bottom of the check. The amount was also hand-written rather than typed or machine printed. It certainly did not look like an official bank check. When I tried to deposit it remotely to my Bank of America account, the system wouldn't accept it. Not surprising since the format of the check was not like a normal check. Next, I took the check to Bank of America in person to deposit it. The check was not accepted by the bank because of the hand-written account number; BOA suggests I take it to Huntington.

I have a car loan through Huntington. As with the rest of my monthly bills, all I want to do is pay my bill automatically so I don't accidentally miss a payment. They don't offer an autopay option on their website. Additionally, they don't allow you to check off a "pay my monthly payment" box, so there's room for types in the amount. I've had issues with them twice in the last two months. First I had a typo in my amount so was dinged for a late payment. Then I signed up for auto-payment over the phone. But all they do when signing up for auto-payment is use the information you give them to email you a form to fill out and mail back. I was unaware of this email, so missed another payment. Everyone else in the industry allows you to sign up for auto-pay online quickly and easily. They should be doing the same.

In July of 2017 Huntington Bank decided to do a mortgage reassessment of my account. I had been a customer since July of 2016. They raised my payment by $120.00. The reason being they said that my property taxes doubled, I contacted my tax office and was surprised to find out that my taxes actually decreased by about $10.00. I immediately contacted customer service at Huntington Bank and was advised to send proof of my taxes which I did. Well my proof supposedly got lost in the mail, I called once again and to make a long story short they found they made a mistake instead of $625.00 my payment was supposed to be $515.00.

My family is on vacation. My employer deposited my paycheck for me. The teller did the deposit and then she treated the deposit slip as a check and cashed it. We noticed that there was a deposit and withdraw for the amount of my check while on our trip. Called Huntington who opened a dispute. They made a deposit to cover the error and then removed it the next morning. This happened three days in a row. Saturday there was no manager or anyone in the dispute department to help. The treatment and lack of urgency was insane. I called the branch where the deposit was made, no manager and no head teller to talk to.

Went to the Huntington Bank branch on 4121 Galbraith Rd. in Cincinnati before noon today to close my account. I had $5,200 in the account and asked for the money in cash. The bank rep asked me what I needed the money for - it was really none of his business. He then told me that the bank doesn't carry that much money in cash and they could give me MY OWN MONEY (!) as cashier's check. That is not what I asked for.

I've been with Huntington Bank since the change from Sky, never had a big issue until today. I visited the Chippewa branch which is my usual location to cash a check for my husband, which I have done on many other occasions. I was told I was not allowed to cash it even though my husband had signed the check. The reason being "you can't prove he signed that." I had my license, my account number and the signed check. There was absolutely no attempt to even ask another employee if it was possible to complete this task.

I had trouble with 2 vendors that charged me after I cancelled. I went to the Huntington Bank, filled out some paperwork that someone helped me with. Because of their intervention, I received all the money back.

Recently I purchased a boat from another customer of Huntington Bank. Here it is six weeks later still waiting for a release of lien so I can register this boat. Already missed 2 salmon tournaments because of their negligence. First release of lien was typed up wrong. Missed one letter in the hull number. Was then told I had to contact the original boat owner, so he could request the change. Even though I have all signed paperwork in my hand saying I purchased the boat. The previous owner is out of the picture. I just want this boat registered and will never do business with Huntington Bank again. In fact I'm refinancing the only loan I have through them with my credit union. It's no wonder this bank is continually changing hands.

A couple of years ago the wife and I wanted to purchase a house locally. The house was up for auction through a national web site. Since we have been at Huntington for well about 15 years we filed for a house loan with them. So weeks before the house was going up for auction we filed for a house loan. Thinking that we had cash in a bank account to cover the house loan we knew we would have no problems getting approved. When I talked to the loan officer he suggested that we get a home equity loan on the house we live in. I stated that I'm not interested in using my home that would be paid off in just a few months as equity. So we filed for the home loan application.

I have a loan through Huntington to pay off a small loan for a used car. If you don't have an account with Huntington you only really have two options for paying them - phone or snail mail. Their phone automated is system simply the worst I've ever dealt with. It will mishear or misinterpret everything said to it, no matter how clear I say my responses. I have to shout every answer. Seriously one of the worst times per month I have is when I have to pay my loan because I will go from calm to shouting rage by the time I'm done, and after 4 attempts at making the payment. Seriously I can't wait to pay off my loan, not just to discharge the debt, but so I never have to interact with Huntington National Bank again in my life.

I paid off my auto loan by wire transfer on 7/14. I called the bank today to find out where my title is. I was told that Huntington sent me out a "courtesy letter" on 7/24/17. (10 days after payoff). My title would be mailed out 10-14 days AFTER the courtesy letter was sent. I can expect to see my title 30 days AFTER I paid it off by wire transfer, basically cash. I asked to speak to a Supervisor to see about getting title sent quicker, Woman told me that "it's the process, nothing I can do about the process." That's big banking for you, all about process, procedure and earning money for Wall Street. Employees are like robots and bank has no care for what would morally or general appropriate treatment of customers or people. This bank treats people like just numbers...

I opened an account as a Rep Payee for social security for a client. I was NOT told at the time of opening the account that I will not be allowed online access to it. After trying to open it online and failing I went in the bank. They did tell me, "You can come in or call us for info". How ridiculous is that given today's technology. Now I will have to find another bank and change accounts and reorder checks etc all over. Been a customer in this bank since the 70's, BUT since Huntington took over it's a nightmare. I can find no real reason to deny a legitimate reason for denial.

I go into the bank everyday to make a company deposit. On this day, I got the "new" district manager who I had seen in there for the past couple weeks and also called me "Sue" to come to her window to make the deposit. She did the deposit, gave me the receipts back. I then gave her a check to cash made on the same company I had just made a deposit for around $200.00. She then informed me that I needed to give her my driver's license to scan. I said I have accounts with this bank and I just made a company deposit. She informed me that it is to prove I am who I say I am. This is the most asinine thing I've heard in a while. Shhhhh, don't tell the company I work for that I'm not really me!!! As soon as I can arrange it, my accounts are being closed down!

Huntington Banks, in Huntington, WV had a large amount of my money in their commodities for six years. Teresa told us that this would be a good place to put it and that she thought commodities would raise in value over the next couple of years. She pointed out that she had been selected as awarded an Investment Broker of the Year or something to that effect. Well, after six years we actually gained the huge sum of $4.02.

I will never bank with Huntington ever again and I will never recommend this bank to anybody!! When I opened up a checking account I had opted out of overdraft because I do not want to pay any kind of fees. So I have had the account for almost a year. All of a sudden a month ago transactions were going through when I had only a few dollars on my card so I was going to pay half cash half my card. Well Huntington approved the whole amount which left me in the negatives of course so I had called the bank and asked why did they allow a transaction to go through when there wasn't enough to even cover it.

We reported the death on 5/23 and received only one phone call back as to what will need to happen next. We got an email address and when we received the death certificate, the email came back deliverable. I was able to contact Customer Service (spoke with a very nice woman) to get another email address however what she gave was also undeliverable. I finally was able to fax document 6/8 and have not heard from anyone still!! I escalated a complaint because Probate does not take calls, the message states they return a call within 24 hours which is untrue.

I bought a Samsung Galaxy S Edge. It has Samsung pay. I can't even use it because my bank don't honor Samsung pay. I can't even receive any rewards and a lot of banks even Military Banks accept Samsung pay and I think that's discrimination!! I'm handicapped and I can't even get my medication. How messed up is that?

I spent about 30(+) mins. on (2) phone calls asking to get a new debit/checking card because someone may have stole my card. Then, on both the calls at the end of them... the end results "I'm sorry you're going to have to go into our banking centers". I understand that they are making it more "FRAUD PROOF"... I followed their instructions exactly and then I still had no guarantee of NOT having to go to the banking center. What would have happened if I couldn't have walked? They are worse than 5/3 Bank. I worked for 5/3 Bank and I never have a problem with them like that! I was NOT satisfied with HUNTINGTON BANK!!!

I deposited a check for 2500 dollars into my account. I asked my branch before depositing it how long the hold would be and they said the most would be three days. After 3 days I called my branch and they said it would be held for 10 more days because the main branch randomly picks checks to hold? Who does this?! After reading other reviews, I now know they are getting interest on these held checks! DO NOT DEPOSIT CHECKS!

I called the bank to let them know I would be using my card out of the country. When I tried to use it, it was declined. When I returned from my trip, I called and was informed that they put a fraud alert on my card because it had been tried to be used out of the country. They had set up my debit card as the card I would be using, which I didn't take with me. They stated that they would remove the fraud alert. When I tried to use it again from home, again declined. I went to local branch to cancel the card altogether and branch manager talked me into applying for a new card since the other one was tied to First Merit from the merger. The next day I received my credit card statement with a past due charge. I immediately went online and paid it. After thinking about it I checked my checking account because I was sure I paid the balance before my trip. I saw where I had paid it.

Twice now I have tried to get a home-equity with Huntington. Both times they sent the same guy who knows nothing about appraisals. My house is on Hoover Reservoir. It's updated, has lots of windows and a beautiful view. The appraiser used three comps that are not on the water and are not beautiful homes. In fact they are dated, weird and almost unfit to be lived in. Huntington appraised my house at $445,000. Just down the street a lot recently sold for $545,000. This was low because it is a very difficult lot to build on. The lot didn't even have utilities yet my house with a normal terrain, not difficult to build on, appraises for $445,000.

I opened up a checking account with Huntington Bank a little more than a month ago. This was in response to an invitation they sent me to open the account. I needed to deposit $1000 in the account which I did. I deposited it with a guaranteed check. They immediately froze it. Nowhere in any of the paperwork they sent me did it say they would freeze my deposit and since I was using a guaranteed check (guarantee that the money was available to cover that deposit, in fact had been set aside to cover that deposit and couldn't be used for anything but that) there was absolutely no reason for them to freeze it. Also I do not have a bad credit history, I don't have a history of overdrafts, there was/is NO reason for them to do this.

I was a customer of FirstMerit Bank for 22 years prior to Huntington's acquisition. The staff at the former FirstMerit Banks and the Huntington branches are friendly. I have used online banking at both banks. What I find with Huntington is that when I use online bill pay they take the monies from my account but they do not always disperse it electronically on the same day as reflected by the date it was received by the payee. They give a 3 day window to disperse. Hmmm. FirstMerit would take the money from my account and electronically disperse it the same day resulting in the payee crediting my account on that day. Electronic dispersal is fast and instantaneous. Why the delay? Also, when it comes to online bill pay checks to merchants, Huntington takes the money from my account on the date I entered to send the check, then sends the check.

Horrible customer service. I sent in a check for $12k to pay off my account. Huntington only cashed it for $2k. 2 weeks later after calling everyday they still had not resolved the issue so I made a payment of $10k over the phone. Last night they processed my payment for $10k again causing my account to go overdraft. Called Huntington this morning and talked to Crystal and she said I have to wait for the payment to clear their side of the bank and wait for processing for it to be refunded to me. I asked how long it would take and she hung up on me.

Ever since the manager Jeff ** left the Powell Huntington location I have noticed a distinct drop off in service for just being able to off a deposit or pick up some cash. I'm an old guy so I don't use ATM's. I still like to get out of a car and meet the person who is handling the money... although of late, I've ventured out to the drive-through windows. For whatever reason, 5 people can be in a line and 5 employees in the "store" yet the 5 customers are provided just 2 of the tellers while others sit in front of a computer and look at a screen. In the old days, Jeff would jump up and take care of the customers.

I went to Huntington Bank in Beachwood Oh to open a checking account. All I really needed as I explained was an account with a debit card and no fees. Really no such thing anymore but that's not the issue. A couple weeks after opening the account a credit card came in the mail. I had already received the debit card so imagine my surprise when a credit card shows up which is something I dont use or want. I stopped in the branch where I opened the account to speak with the person who opened my account. I wanted to be face to face so I could see his explanation. The guy was stammering and could hardly look me in the eye when he told me he accidentally hit the wrong key on the computer.

The people that work for Huntington Bank are super nice and polite. They always have a smile on their face and look forward to dealing with you. They genuinely seem to enjoy their jobs and are always ready to help. I find that the website works well and is fairly intuitive to use. Has plenty of options available. The pages load fast and makes for a very good experience overall. They have a wide range of financial services that met my needs quite well. The dedicated financial staff is very knowledgeable and quite easy to work with. They are helpful and not pushy at all. I have never had any problems with my account being hacked. I think that they do enough to keep my information secure as I have never had any problems.

My experience with customer service at Huntington was very pleasant. They were friendly yet professional. They made me feel like a valued customer each time I would stop in to deposit my paycheck. I really can't rate the online access because I never used their online website. There at Huntington they had many financial services to choose from. I can say that I was happy with that but can't recommend because each one seemed to have a charge or high fee with it. I rate security at Huntington bank with a happy, in my whole time of being with them I never had any issues with any of my information getting leaked out anywhere or to anyone.

I dealt with the customer service several times. Most of the time I had a decent experience. Only once I had someone who did not speak clearly and I had to request someone else to talk too. Had a good online experience for the most part. Only on one occasion the system crashed while I was using it and I had to call customer service to complete a transaction but besides that no other problem. Overall I like the company. I feel the rates are good. I received emails keeping me up to date on my account. I would recommend the company. I think their security is great. For this reason I give them a perfect rating.

Did not interact with them but the service was acceptable and efficient, worked out well. Would use them again if the offer was presented. The online site was easy to navigate. Found it to be efficient and effective. The site was as expected, no issues using it, enjoyed using it. The services are fine, the same as most banks, they were efficient, nothing was time-consuming, was very comfortable with them. The services and online website were secure as our most bank sites. Felt comfortable that my information was protected, was efficient, no issues.

The customer service was outstanding, they hire great people and train them well. The online options included live chat, which was really helpful to me in my personal situation. I need fast answers and didn't have time to be on the phone. The online access includes a live chat option. The operator I talked to was able to quickly address my account issue, which was invaluable. I mean, the interest I earned could definitely be improved upon, but I felt like this was more due to the restraints in the market than anything else. I feel like the security is probably average. I rarely feel safe online anymore, and I change my password often to try and be proactive.

The customer service people are nice sometimes but they can get a little irritated if you would keep talking to them and if you really needed help. It's pretty easy to access their website and it's scroll on there as well to find things on the website. The website is pretty plain but has information. It's an okay services for people that may need financial help and I wouldn't think nothing less of it. It's pretty okay if you are really needing of it. I think the security in this place is okay for a bit. They are pretty well secured and I like that. Their services are very well done so it deserves 4 stars.

Customer service was quite well. They gave me a good tour and I was very satisfied at the same time that they would think about their customers before their own selves. The online access was good and so was the website but it needs a little work from now on. I'm not trying to be rude or anything but overall I think we off to a good start. Financial services was just amazing! They helped me with things that I didn't know and I looked at a tour of it. The place itself, workers and how it runs it is quite great and very nice! I'm gonna be honest I haven't seen the security in action because nothing was going on but have to give it three stars but if I saw them I would have given it more. I think the security doing a great job.

Applied for a mortgage loan with one of Huntington's very few available loan officers. It was like pulling teeth to get an appointment, email returned, phone call, etc. Finally my loan was approved. I could never get in touch with her again. I spoke with the regional office who said they would email her... I filed a complaint and never heard from Huntington again!! Not a phone call, letter or email of apology. This company is very unprofessional. I will never do business with them again.