Huntington Bank Reviews

This review is for corporate.. After reviewing many reviews of Trustpilot and related sources I hate my mortgage was transferred to this company. Customer service is ridiculous. Inconsiderate and very unprofessional. I was transferred 3 times and sent emails and they refused to allow me 1 month deferment only 1 payment to be placed at the end of mortgage due to unexpected death in family (immediate). They are very inconsiderate and it’s disheartening to not approve 1 single month with so much going on today.

Let’s be completely transparent: I am not writing this with the expectation that Huntington Bank suddenly discovers how to properly train its employees. I am writing this to document an embarrassing display of front-line insecurity and managerial cowardice that occurred on August 12, 2026. It's utter BS that I have to give them a single star in order to file my complaint.

Worst bank I've ever done business with. Always having computer issues. Always rejecting my debit card at most inconvenient time. Seems to always happen early mornings. I looked to see if the CEO of Huntington bank actually had an account there and said that info was not public...Lol. I'm betting he doesn't. I'm 70, Have seen check deposited as well as work checks, and it's too inconvenient to change accounts. I'd say that's the reason they still have customers for the most part.... They brag about how great they are and how profitable the bank is.... But the service is severely lacking for the average customer...

I have a $500 credit limit set with my credit card. In the middle of June of 2026, I had a bill for $415.00. On June 28th, I used the Huntington Bank's website to initiate the withdraw of the full $415.00 from my Chase account to pay off my credit card. This was not first time doing this. I have been doing this way for more than 6 times. In order to pay using the Huntington website, I had to enter my other bank's routing and account numbers so Huntington can verify the account. The transaction completed at that time with no issues.

Not happy with this bank. They closed my account for no reason and now I can't login. I tried to change my password as suggested and that doesn't work. We don't have many choices of banks in our area. The only reason I'm with them is because they bought out my bank. From what I've been reading I'm not alone. This seem to happen a lot. I wouldn't give them any stars except I had to to submit this review.

We had a positive experience with Cadence Bank in Montgomery, AL, and were hopeful for its transition to Huntington Bank. While the staff remained familiar, we noticed an unexpected shift in service quality. During our visit at 10 a.m., the bank was quiet, and the cashiers were busy with cash handling and cleaning. Although we were present, the team only offered a distant "We'll be right with you." After a ten-minute wait, one staff member kindly asked if we needed help.

Have you ever watched the movie Pretty Woman? I felt like Julia Roberts when I left Huntington bank. They obviously thought they were better than me. Said they didn’t have the time to help me that day. I needed to make an appointment. The promotional email said to stop in a Huntington bank. Never mentioned making an appointment. Wesbanco next door got my business. Huntington needs to do better. Mean people suck.

Worst bank ever, cannot ever get help. No one can answer any questions. Highly understaffed. Very difficult to manuver through the website and online banking from personal to business or commercial. Not user friendly. If they buy out your bank LEAVE fast!!!!! I will take all 9 of my accounts and RUN as soon as I can get access to my money.

I have banked with Huntington for over 35 years and recently it is terrible. They changed my mortgage payment without any prior notification. I have been on hold 3 times for 3 different departments because no one was able to handle this. This is not the bank I have worked with in the past. I am working diligently to pay off this loan and be done with the mortgage part of this bank. I do most of my checking and savings online but will be moving my savings soon too.

I was told I'd have a 35 to 45 minute wait. 🤣 It's been over an hour. What a joke. I'm switching banks because of this. I've been a loyal customer for 15 years. This bank is not what it used to be. Thanks for the good times. I'm taking my money elsewhere.

The Huntington Bank in Allegan MI is Wonderful. Everyone there is so accommodating and Nice. They go out of their way to Help. I recommend this Huntington Bank especially but All have been good.

Huntington is horrible. They don’t stand behind their customers… When you follow the banker's directions to the letter and the customer still gets the short end of the stick for over 600.00.. The banker opened the account and took the deposit knowing that we weren’t eligible for the promotion.. Ok I understand that but, the banker should have said something then not 2 weeks later.. So then we follow their guidance and still lost another week's worth of interest… Customer service is no better. I have spent hours on the phone following their guidance and again I hear she shouldn’t have told you that.. Is that all Huntington is in business for is to take from their depositors??? I have filed disputes and they have all been escalated with the same script reading, "I'm sorry. I understand your frustration," and that’s after waiting over an hour at each call.

I had a check deposited (mobile deposit) and it was not fraud. They held my check saying they did not have the money to take the hold off. How is a bank that broke? The check was less than $4k…This has impeded my ability to go to work because I can’t get my car with MY money. I could’ve gone to Walmart and had a better time.

After nearly 10 years (or has it been more?) of being a customer, I closed my account. Despite a cut and dry case, my disputes have been dragged on for "needing more information". $400 down the drain.

The virtual assistant for Huntington is AWFUL. What a joke. It doesn't understand the most basic questions. It is unable to help with anything!!!

I opened a checking and savings account online with Huntington bank. They approved me and opened the accounts. This was around the 8th of May 2026. On May 10th 2026 I mobile deposited a check for 1000. On May 12th they sent me an email closing my accounts. No reason given. They put a hold on the check I deposited until the 15th. They told me I could go to a branch and withdraw the money on the 15th. I tried this and I was denied. No reason given. Said I'd have to wait up to 60 days for my account to close to get the money. They also said I could get the person who wrote me the check to get a certified stamped letter saying he wrote me the check? I have pictures from the person who wrote me the check showing it cleared on the 11th. This is a horrible bank. I didn't check for reviews before I tried them. But they have hundreds of bad reviews. All I want is my money back.

I've been paying my car loan for 2 years now. Never had a problem till December 2025 then suddenly Huntington app stops taking payments from my bank account so now I have to call huntington. I use the ai phone payments. It gets my number wrong and my payment gets returned so I call customer service and wait forever and of course they admit no wrongdoing. I tell them run that number again. 3 days later it works and the payment goes through. Why don't these fools fix their app so I don't have to call them. This bank is dumb.

I had to use some of my substantial credit limit because emergencies happen. Citibank saw this and raised the limit on one of my cards. Huntington saw it and they cut my credit limit to barely over what I owe on the card, causing my credit score to take a dive. They didn’t even notify me; Experian did. I called and was told that I couldn’t get help until I got a letter explaining the reason, which is ridiculous. When I finally got a letter with the reasons, I called and asked them to fix it and they told me to wait 6 months. So I’ll be transferring this balance and cancelling the account. Terrible bank, terrible customer service, terrible way to treat a customer who always pays over the minimum and does so early.

I work with banks and financial institutions all over the tristate area - I have for two decades. Most banks are Ok. A few are terrible. The Huntington branch I work with is one, if not *the* best. Electronic transactions are rapid. Staff and management are personable and professional. Response to specific and sometimes uncommon banking needs has always been exceptional. Having had a long time-frame to evaluate their service may give me a better perspective than *new-user/onetime* bad experiences - not sure. But I highly recommend the branch I use.

The Most unprofessional and Racist banking experience I've ever encountered! The Passive Aggression and tune of everyone I spoke with... My God. Not to mention the week long holds on every electronic payment I received, from accredited sources. I've had my problems with banks but for ME, Huntington in Ohio has been the WORST! Plus this app don't stay in long enough to enjoy anything. It kicks you out now. Smh I'm done.

Worst customer service EVER! My second horrible experience.. The long waits to discuss account issues, such as every transaction being declined, over an hour on the phone, my son couldn't wait and asked if I could add him to the call when they answer. The representative said they didn't allow that. Such a waste of time trying to speak with someone. Find another line of credit. Do not waste your time.

New customer as of March 2026, switched banks to Huntington, heard great things - but now.... Not so much. Deposited a payroll check- that is normally direct deposit, but since I switched banks a paper check was submitted. They accepted my deposit and then put a 5 day hold on a payroll check that can easily be verified. So needless to say, new account closure already in progress. Disappointing to say the least.

I have been a Huntington customer for 28 years. I tried to open an account without my husband and granddaughter on it last week but there was a line of 10 people and the teller said they did not have enough staff. She made an appointment for me in 4 days with a “gentleman.” I emailed him to cancel as I decided to go to a closer branch. He texted me today to verify so I called to say I had cancelled. When he answered, he was laughing. I asked if he was this person and he confirmed though still laughing…presumably some inside joke. I told him he sounded like a 15-year-old boy and he replied, “Thank you.” Still chuckling. Not only this, but their customer service voice is now a male voice when they had a female all these years and they have more female customers than male! This bank is a joke!

Called me, said they opened my account years ago, no idea Micheal called customer service for 4 months, still taking money and refuse to talk, hanging up on me, stop refusing to close my account, stop taking money then refusing to talk on toll free Huntington number

I have been a Huntington customer for many years. Their customer service has declined dramatically in the last few years. I called three days in a row, and each time I had over a 60 minute wait time to get through to Customer Service. This is unacceptable. Huntington do better!

Unable to access my account on the web site or android app. Customer support was no help after 49 minutes on the phone. Still waiting for a call back 90 minutes later! We will be moving our account to Bank of America!

I want to leave negative. Over 5 years ago I had a TFC bank account with my son. It was a student account. When they were bought by Huntington I was told he needed to upgrade his account because he would now be over 18. We decided not to open another joint account. He opened his own. Fwd to today and I got a collection letter in the mail for an account he has that they are saying I am on. I never approved an account with them. I now have to take time off work to speak to a supervisor because they are too busy at 8:20 am when they opened at 8am.

Local tellers are fine, it's the structure of the process and the lack of customer service. Have had a Personal Line of credit for 30 YEARS, and continue to experience problems that are totally the fault of Huntington. Recently had my card rejected during a purchase, and a call identified as loan collection. I have paid my minimum payments X5 EVERY MONTH. They refunded the late charge, since they were wrong, but refuse to fix the fundamental problem. I was on the phone for 52 minutes waiting. ALSO, their statements are impossible to decipher.

I want my bank account closed. They will not close it. It’s at zero balance it’s like they’re holding me hostage. They took $200 from me. I paid it back and now they still won’t close my account. I’m in a wheelchair. I told them this. what a shame how do you do your treat customers you have to hold them hostage what is your issue?

Was going to cash in my cd and put it in a savings account, and the person on the phone started asking all kinds of questions, such as political asking if I ever ran for office, am I legal usa citizen, how was I going to use my money, how much I was going to put in per month, how much I was going to take out each month, and many more personal questions about my money. None of their business how I am going to use my money, is this a Trump bank or a Republican bank owned, after getting very mad, I told them to close all my accounts.

No stars. Worst bank ever. Zelles don't go through. Can't get help through customer service. They don't give you the $400 for signing up like they say they will. Go into the building for help and they still won't help you.

Don't know, seeing as it's a HUNGTINGTON CHECK. This bank is a joke.

If I could give them negative stars, I would. We had a loan with them 3 years ago. We paid off the loan and we'll come to find out all this time they have been charging us interest on a ZERO balance loan and service fees. To close our account, we had to jump through so many hoops and speak to numerous individuals, including a supervisor who was of zero help. To top it off, they were not willing to waive any of the fees incurred on a zero-balance account. Makes no sense. Super frustrating - we will never bank with them ever!

Terrible services. I’ve been having problems with my account for a month now. They just say add funds just to lock your account and say it takes 90 days to review. My work checks are sitting in an account I can’t use.

A fraudster opened a new account at Huntington Bank in my name and was attempting to link it to an account that I have at a different bank to withdraw money. I caught it before any money was withdrawn and contacted representatives from Huntington Bank three separate times a couple of weeks ago requesting that the account be closed immediately. The last representative indicated that their process requires 60 days to complete an investigation. I also got a satisfaction survey after the third call and requested a callback related to my concerns and they have not contacted me. As of today the account is still open. Stay away from Huntington Bank.

Their direct deposit process is awful! Between deposits coming in and not being able to use them right away, to the early pay being variable and not set .. customer service not being able to provide direct guidance as to why Huntington chooses to implement their deposit process as such will have me leaving Huntington and going back to Key.

After opening a checking account that blocked all deposits and payments I was told there was no problem. After calling the 800 number I First I was told to go to a branch. The branch did not know why I came, as the teller ate a chocolate donut (Very professional) and told me to call 800 number. I called the 800 number again and they said there was no problem. When I asked why my deposits were rejected and the payments were refused they said it maybe could be this or that but there was no problem. The ** on the phone constantly talked over me and I had to tell him to Shut up and listen instead of talking while I was trying to explain.

August 15, I went to Huntington Bank on Wilson Mill Rd. Richman Hts. Ohio. I went to cash a check, for $9,000. I was told by the teller there was not enough funds in my account. I said I should have more than $10,00 into that account. She explain there was (2) checks that was cash and showed me the checks that some one cash without my authorized. I immediately started an investigation with the branch manager Michelle **. She told me to do a police report which I did.

I am In the unfortunate position of being a Veritex customer now forced to transfer to this awful service. Basic facilities such as online wire transfers from a checking account will no longer be available online; other reviews make me look at the online experience with severe trepidation: this is like going back to the 1980’s!!

Terrible fraud dept. Not even a call. Just mail notices. They don't trust the customer. Most insensitive department. Even when I talked with a banking associate at my local office they confirmed FRAUD dept not a customer focused environment, can't wait till home loan rates drop, will move my loan to another bank.