Huntington Bank
Overall Satisfaction Rating
1.13/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    1
  • 1 star
    33
Based on 35 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Huntington Bank

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Last updated: Dec. 5, 2017

44 Huntington Bank Consumer Reviews and Complaints

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Verified Reviewer
Original review: Dec. 5, 2017

My father has a car loan through this bank. He went into a nursing home but wanted to keep his car so my brother offered to take care of his bills for him. They wouldn't accept a payment from my brother until he proved he was his executor. My father was still alive at this point! So we got that straightened out. Well, we lost my dad a month and a half ago. My brother missed the ONE PAYMENT between then and now after we informed them of his death and they put it out for repossession!!! AND they made him prove again that he was executor and didn't accept the proof they had accepted previously! So my brother paid the missed payment but they said he'll have to take over the payments and, until he officially does that, the car will remain out for repossession! This is truly an awful company.

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Verified Reviewer
Original review: Dec. 4, 2017

I went to the Huntington Bank on Hamilton Ave, in College Hill. This bank customer service is horrible, they are not polite at all. The customer has to wait like 45 minutes to speak with a Bank manager. Then there's only one person you can speak with, and Lord forbid if your account information has been stolen, like mine was, they told me to come back, later. Wow, they aren't as truthful as I thought.

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Verified Reviewer
Original review: Nov. 16, 2017

I have spent 8 phone calls and roughly 5 hours speaking with 12 different Huntington Bank representatives in an attempt to SIMPLY receive a lien release letter. In addition, my insurance rep has also been on conference call with me and Huntington in effort to resolve this issue and with all the promises and Bank reps telling us the letter would be sent, or has been sent, the letter has yet to be delivered. I have requested regular mail twice, fax twice and email once. And still I wait. No customer should be subject to such incompetence. Of the first 7 people I spoke with I was struck by the inconsistency of information in each conversation. It seems as though the representatives are unsure of what can and cannot be done.

Verified Reviewer
Original review: Nov. 8, 2017

Huntington bank uses false advertising to attract customers to their bank. Their recent promotion is not honored, as told to me by LaShawnda the supervisor in customer service. She stated "on the back end, it states that it is up to the bank's discretion whether to honor it." This is based on an algorithm. This is false advertising and designed to bring in and rip off individuals that are in a lower income bracket.

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Verified Reviewer
Original review: Nov. 2, 2017

I've been here since 10:18 am and I'm still standing in line, while there is three teller at the front! This is not good customer service. Time is money and I'm losing money. I was at the Huntington on E Broad St? No one welcome me. I will never come to location Ever again. Bad customer service. No one paid attention to the clients coming in.

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Verified Reviewer
Original review: Oct. 27, 2017

I have an acct with US Bank as well. I opened this one for my daughter and myself. Ever since I opened up this acct I have had nothing but problems... Can't someone there count??? My acct has had many mistakes due to incorrect calculations!!! Is this a way of ripping people off???! I'm closing this ** acct and staying with my US Bank. At least they can count there!!! They are reliable and honest which is NOT something I can say for Huntington!!! Sooo disappointed!!! ☹️

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Verified Reviewer
Original review: Oct. 24, 2017

The online bankers are poorly trained and rude. Ask the same question to 3 people and you will get three different answers. Lien release documents never arrived at my home and the bank refused to fax a copy to complete sale of an automobile. They offered to snail mail another hard copy and quoted another 15-20 Days. Their systems are antiquated and poorly executed.

Verified Reviewer
Original review: Oct. 17, 2017

I used Huntington 24hr grace period for some purchases I made and deposited the cash on Sunday, the purchases didn't clear until Tuesday, but they gave me the fees anyway. When I looked at my account, they had posted it so the purchases cleared then they deposited the cash into my account. When I called them in regards to this matter, the guy began to raise his voice at me and tell me that the grace period did not apply because you have to be at a 0 balance. When I asked why did it show I had this grace period online, he tried saying it didn't. So I explained that this was false advertisement, he got upset and told me I didn't know what I was talking about. I told him he needed to stop raising his voice at me and as a retail manager for the last 20 years I know what false advertisement is. He still refused to return the fees. Lost my business, I go with a bank that doesn't steal your money!

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Verified Reviewer
Original review: Oct. 13, 2017

I am very displeased with Huntington customer services on the phone. It's ridiculous. You'd wait 30 mins for ANYTHING. My balance says I have my direct deposit but the ATM says otherwise! FIX THAT. If I don't have the money it shouldn't say I have it available for withdrawal! Ludicrous! That's why the call volume is so high too many problems! I'm not funding YOUR investments for this. YOU make money off us customers. We deserve more respect???

Verified Reviewer
Original review: Oct. 11, 2017

When trying to get a hold of a banker on the phone, my 2-5 minute wait is sitting at 40 minutes and counting. This is twice in a row, though I only lasted 20 minutes last time. Big banks all have such similar rates and services, terrible customer service is a real good reason to stay away from this one.

Verified Reviewer
Original review: Oct. 10, 2017

I received a check issued by Huntington Bank from one of my tenants. The amount was $1900 for rent; it was a Bank Check, not a personal check. I noticed the check was unusual; the account number was written in pen rather than printed on the bottom of the check. The amount was also hand-written rather than typed or machine printed. It certainly did not look like an official bank check. When I tried to deposit it remotely to my Bank of America account, the system wouldn't accept it. Not surprising since the format of the check was not like a normal check. Next, I took the check to Bank of America in person to deposit it. The check was not accepted by the bank because of the hand-written account number; BOA suggests I take it to Huntington.

So I drove to Huntington Bank to either cash the check or have them issue a check or money order in a standard format acceptable by the rest of the banking system. My fairly lengthy discussion involved everyone working in the small branch office; their conclusion was they could issue a check in a normal format or money order, but would charge me $10. I refused to pay this. I reminded them they issued a check to their customer which is not acceptable to another major bank. They suggested I use even more of my time, and their customer's time, to get different check from him. He is out of town and this isn't possible. The manager explained that was the best they could do, I told him it was not acceptable.

Very poor customer service, and a very unprofessional banking operation. I receive and deposit hundreds of checks; it's extremely uncommon to have a check completely rejected by the banking system. I have operated my business for 33 years and it only happened once before; with a similar check from Huntington Bank with hand-written account numbers. I would be embarrassed to be an employee or customer of such an unprofessional business. My experience was at the branch in Bath Township, Michigan (inside the Meijer store). The convenience of having a branch located in a grocery store is not worth trusting your finances to a bank that can't even issue a check in a form acceptable to the rest of the banking system. No reason to do your banking at Huntington; there are many great banks providing convenience, accuracy, and outstanding of customer service.

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Verified Reviewer
Original review: Oct. 8, 2017

I have a car loan through Huntington. As with the rest of my monthly bills, all I want to do is pay my bill automatically so I don't accidentally miss a payment. They don't offer an autopay option on their website. Additionally, they don't allow you to check off a "pay my monthly payment" box, so there's room for types in the amount. I've had issues with them twice in the last two months. First I had a typo in my amount so was dinged for a late payment. Then I signed up for auto-payment over the phone. But all they do when signing up for auto-payment is use the information you give them to email you a form to fill out and mail back. I was unaware of this email, so missed another payment. Everyone else in the industry allows you to sign up for auto-pay online quickly and easily. They should be doing the same.

Verified Reviewer
Original review: Oct. 2, 2017

In July of 2017 Huntington Bank decided to do a mortgage reassessment of my account. I had been a customer since July of 2016. They raised my payment by $120.00. The reason being they said that my property taxes doubled, I contacted my tax office and was surprised to find out that my taxes actually decreased by about $10.00. I immediately contacted customer service at Huntington Bank and was advised to send proof of my taxes which I did. Well my proof supposedly got lost in the mail, I called once again and to make a long story short they found they made a mistake instead of $625.00 my payment was supposed to be $515.00.

I called today about a refund of my overpayment and was informed that not only was I not owed one I was still $58.00 in arrears, I was talked down to and treated very badly by customer service and a supervisor. Needless to say I will be refinancing through another bank, and would advise anyone who is thinking of doing business with Huntington Bank please research them before you trust them with your finances.

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Verified Reviewer
Original review: Sept. 30, 2017

My family is on vacation. My employer deposited my paycheck for me. The teller did the deposit and then she treated the deposit slip as a check and cashed it. We noticed that there was a deposit and withdraw for the amount of my check while on our trip. Called Huntington who opened a dispute. They made a deposit to cover the error and then removed it the next morning. This happened three days in a row. Saturday there was no manager or anyone in the dispute department to help. The treatment and lack of urgency was insane. I called the branch where the deposit was made, no manager and no head teller to talk to.

The teller I did talk to did not even understand that her drawer would not balance because the funds didn't leave her drawer. She didn't even understand how the drawer gets balanced. This happened to a friend of ours as well. They withdrew an auto deposit instead of depositing. Their systems are so messed up and they can't do anything to help you. All they had to do was call the branch and go back to the deposit date and see what happened and make us right again, but here we sit waiting for resolution. We will be closing all of our accounts with them when we get home.

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Verified Reviewer
Original review: Sept. 25, 2017

Went to the Huntington Bank branch on 4121 Galbraith Rd. in Cincinnati before noon today to close my account. I had $5,200 in the account and asked for the money in cash. The bank rep asked me what I needed the money for - it was really none of his business. He then told me that the bank doesn't carry that much money in cash and they could give me MY OWN MONEY (!) as cashier's check. That is not what I asked for.

He eventually agreed to give me $3,000 in cash and the rest as a check. He was gone for good 10 minutes and came back with a check for $2,000 and cash as follows: 15 x $100 notes, 10 x $50 notes and 50 (!) x $20 notes. I thought it was a bad joke. Nope, it was not. The rep reminded me again that since I was taking the money to another bank it didn't matter if it was in cash or as a check. Again, that was really none of his business, I asked for cash and not an advice. Will never do business with Huntington. Closing my other account as well.

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Verified Reviewer
Original review: Sept. 12, 2017

I've been with Huntington Bank since the change from Sky, never had a big issue until today. I visited the Chippewa branch which is my usual location to cash a check for my husband, which I have done on many other occasions. I was told I was not allowed to cash it even though my husband had signed the check. The reason being "you can't prove he signed that." I had my license, my account number and the signed check. There was absolutely no attempt to even ask another employee if it was possible to complete this task.

When I stated that I had done this before, she had no response other than "he needs to be here in person or you need his account number." I have never been treated so disrespectfully before, there was not even an apology for the said inconvenience. I left that branch and drove 15 minutes down the road to another branch in Brighton Twp and was greeted with happy smiles. The gentleman there quickly asked another if it was possible, and I left there five minutes later with cash in hand. There was no continuity in policy or practice with the two branches. I will no longer take my business to Chippewa. I will continue to visit the Brighton Twp branch where the employees want to help and are happy to do it.

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Verified Reviewer
Original review: Aug. 23, 2017

I had trouble with 2 vendors that charged me after I cancelled. I went to the Huntington Bank, filled out some paperwork that someone helped me with. Because of their intervention, I received all the money back.

Verified Reviewer
Original review: Aug. 23, 2017

Recently I purchased a boat from another customer of Huntington Bank. Here it is six weeks later still waiting for a release of lien so I can register this boat. Already missed 2 salmon tournaments because of their negligence. First release of lien was typed up wrong. Missed one letter in the hull number. Was then told I had to contact the original boat owner, so he could request the change. Even though I have all signed paperwork in my hand saying I purchased the boat. The previous owner is out of the picture. I just want this boat registered and will never do business with Huntington Bank again. In fact I'm refinancing the only loan I have through them with my credit union. It's no wonder this bank is continually changing hands.

Verified Reviewer
Original review: Aug. 11, 2017

A couple of years ago the wife and I wanted to purchase a house locally. The house was up for auction through a national web site. Since we have been at Huntington for well about 15 years we filed for a house loan with them. So weeks before the house was going up for auction we filed for a house loan. Thinking that we had cash in a bank account to cover the house loan we knew we would have no problems getting approved. When I talked to the loan officer he suggested that we get a home equity loan on the house we live in. I stated that I'm not interested in using my home that would be paid off in just a few months as equity. So we filed for the home loan application.

For the next week or so the loan officer would take days before contacting us needing more information. He would take days answering our emails and phone calls. When he did contact us he would remind us multiple times that we could get a home equity loan. We had won the auction and during this whole time the auction site was wanting their money. Since Huntington was taking so long (many weeks) on the home loan the auction site stated that we had 24 hours to purchase the house or it would be sold to the next highest bidder. So the money that was set aside for home improvements on the house we were forced to use to purchase the house.

With us almost losing the house because of the loan officer dragging his feet I emailed the Regional Office in downtown Toledo. I stated that I was disappointed in the service that I received from Huntington's loan officer. I never did get a reply. Recently I went to Huntington for a $10,000 car loan. While filing for the car loan the manager at our local bank (who was very nice to work with) was very impressed that my wife had a credit rating of 778 and I had a rating of 820. She said we would hear from her in the next day or so. When she called the next day she said they needed more information. We submitted the information personally about an hour later.

The next day we were told that since I'm retired (I receive comfortable pension) that I needed to submit my copy of my Social Security statement. I said that I have 13 years before I even am eligible to receive SS. She stated that I still needed to submit the information. Months prior I just happened to file online for my SS information. So since I did so I downloaded the information and had taken to the bank within an hour.

The next day I received another call stating that the copy was no good and that I needed the original that I receive from the SS office every year. I told her I haven't received one for a few years. I also reminded her that my house is paid off, the $20,000 car loan that I had with Huntington was going to be paid off in the next 2 months and that whatever loan I did get with Huntington would be paid off many years before I receive any SS. She again stated that it's not her but the loan dept that has requested. I also said that I could go to the local car dealer and get approved on the spot, bring home a brand new car without being forced to jump through hoops like I'm going through right now. I never did submit the information. Recently we closed our bank account of 15 years and went to Key Bank.

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Verified Reviewer Verified Buyer
Original review: July 29, 2017

I have a loan through Huntington to pay off a small loan for a used car. If you don't have an account with Huntington you only really have two options for paying them - phone or snail mail. Their phone automated is system simply the worst I've ever dealt with. It will mishear or misinterpret everything said to it, no matter how clear I say my responses. I have to shout every answer. Seriously one of the worst times per month I have is when I have to pay my loan because I will go from calm to shouting rage by the time I'm done, and after 4 attempts at making the payment. Seriously I can't wait to pay off my loan, not just to discharge the debt, but so I never have to interact with Huntington National Bank again in my life.

Verified Reviewer Verified Buyer
Original review: July 27, 2017

I paid off my auto loan by wire transfer on 7/14. I called the bank today to find out where my title is. I was told that Huntington sent me out a "courtesy letter" on 7/24/17. (10 days after payoff). My title would be mailed out 10-14 days AFTER the courtesy letter was sent. I can expect to see my title 30 days AFTER I paid it off by wire transfer, basically cash. I asked to speak to a Supervisor to see about getting title sent quicker, Woman told me that "it's the process, nothing I can do about the process." That's big banking for you, all about process, procedure and earning money for Wall Street. Employees are like robots and bank has no care for what would morally or general appropriate treatment of customers or people. This bank treats people like just numbers...

Verified Reviewer
Original review: July 19, 2017

I opened an account as a Rep Payee for social security for a client. I was NOT told at the time of opening the account that I will not be allowed online access to it. After trying to open it online and failing I went in the bank. They did tell me, "You can come in or call us for info". How ridiculous is that given today's technology. Now I will have to find another bank and change accounts and reorder checks etc all over. Been a customer in this bank since the 70's, BUT since Huntington took over it's a nightmare. I can find no real reason to deny a legitimate reason for denial.

Original review: July 12, 2017

I go into the bank everyday to make a company deposit. On this day, I got the "new" district manager who I had seen in there for the past couple weeks and also called me "Sue" to come to her window to make the deposit. She did the deposit, gave me the receipts back. I then gave her a check to cash made on the same company I had just made a deposit for around $200.00. She then informed me that I needed to give her my driver's license to scan. I said I have accounts with this bank and I just made a company deposit. She informed me that it is to prove I am who I say I am. This is the most asinine thing I've heard in a while. Shhhhh, don't tell the company I work for that I'm not really me!!! As soon as I can arrange it, my accounts are being closed down!

Verified Reviewer
Original review: July 10, 2017

Huntington Banks, in Huntington, WV had a large amount of my money in their commodities for six years. Teresa told us that this would be a good place to put it and that she thought commodities would raise in value over the next couple of years. She pointed out that she had been selected as awarded an Investment Broker of the Year or something to that effect. Well, after six years we actually gained the huge sum of $4.02.

Right after we invested our money it sunk in value, on their paper reports to us and never regained its face value of investment until 6 years after our initial deposit. Huntington Bank, in my opinion, robbed me of at least 1% of interest over these years. I will never ever do any business with this company which I feel are just watching out for their profits and not wanting to help out the people who invest there. Every chance I get I try to inform someone of my experience with this so called "bank".

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Verified Reviewer
Original review: July 6, 2017

I will never bank with Huntington ever again and I will never recommend this bank to anybody!! When I opened up a checking account I had opted out of overdraft because I do not want to pay any kind of fees. So I have had the account for almost a year. All of a sudden a month ago transactions were going through when I had only a few dollars on my card so I was going to pay half cash half my card. Well Huntington approved the whole amount which left me in the negatives of course so I had called the bank and asked why did they allow a transaction to go through when there wasn't enough to even cover it.

The guy on the phone (which was rude) tells me I had overdraft on and I said I never turned it on for my atm/debit card but sure enough it was on which I use the app and you can't change those settings on there and according to the branches you can only do it online or call customer service. I had applied for their credit card because I couldn't get overdraft on my actual checking account without their credit card which I didn't get approved anyways so I think there was a glitch and my stuff got turned on or because I applied for their credit card that my overdraft was turned on. Since June 2017 I have been in the negatives. I have added money two times to get it back positive and not even a day later they let two more transactions go through with no money on my card.

If I have no overdraft turned on for my checking account/atm/debit card then why is Huntington keep letting transactions go through which they can't give me a full answer to! They have charged me 37.50 10x already. I keep calling customer service and they don't care! They just recently investigated my card and gave me a 300 credit and left me 48 available. Well now I am back in the negatives again because they let another transaction go through so I will be charged another 37.50.

I am now getting a lawyer and filing a lawsuit! Clearly I know if you don't have overdraft then no charges should be coming through. I already have been -500 because they keep letting charges come through when I have nothing in that account. I have had plenty of bank accounts. I know when overdraft is off the atm/debit card checking account won't work. It will decline purchases. So I am not sure why this crap is happening but I will be going after them for every damn dime!

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Verified Reviewer Verified Buyer
Original review: June 15, 2017

We reported the death on 5/23 and received only one phone call back as to what will need to happen next. We got an email address and when we received the death certificate, the email came back deliverable. I was able to contact Customer Service (spoke with a very nice woman) to get another email address however what she gave was also undeliverable. I finally was able to fax document 6/8 and have not heard from anyone still!! I escalated a complaint because Probate does not take calls, the message states they return a call within 24 hours which is untrue.

I spoke with Customer Service today (I was frustrated and angry and they were not very helpful and told me my escalated complaint would take 10-14 for someone to get back to me). I was also told that Probate deals with many deaths and only contacts you when done. I am sorry but that is horrible banking customer service, do not leave a message contact will be within 24 hours if you cannot provide that service. To date I have yet to hear from Probate and I am not even sure if they got the document. It has been 8 days. I would not recommend this bank for an auto loan, especially if you are older than 75 when you get the loan, as follow up for a death is horrible.

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Verified Reviewer
Original review: June 4, 2017

I bought a Samsung Galaxy S Edge. It has Samsung pay. I can't even use it because my bank don't honor Samsung pay. I can't even receive any rewards and a lot of banks even Military Banks accept Samsung pay and I think that's discrimination!! I'm handicapped and I can't even get my medication. How messed up is that?

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Verified Reviewer
Original review: May 30, 2017

I spent about 30(+) mins. on (2) phone calls asking to get a new debit/checking card because someone may have stole my card. Then, on both the calls at the end of them... the end results "I'm sorry you're going to have to go into our banking centers". I understand that they are making it more "FRAUD PROOF"... I followed their instructions exactly and then I still had no guarantee of NOT having to go to the banking center. What would have happened if I couldn't have walked? They are worse than 5/3 Bank. I worked for 5/3 Bank and I never have a problem with them like that! I was NOT satisfied with HUNTINGTON BANK!!!

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Original review: May 26, 2017

I deposited a check for 2500 dollars into my account. I asked my branch before depositing it how long the hold would be and they said the most would be three days. After 3 days I called my branch and they said it would be held for 10 more days because the main branch randomly picks checks to hold? Who does this?! After reading other reviews, I now know they are getting interest on these held checks! DO NOT DEPOSIT CHECKS!

Verified Reviewer
Original review: May 23, 2017

I called the bank to let them know I would be using my card out of the country. When I tried to use it, it was declined. When I returned from my trip, I called and was informed that they put a fraud alert on my card because it had been tried to be used out of the country. They had set up my debit card as the card I would be using, which I didn't take with me. They stated that they would remove the fraud alert. When I tried to use it again from home, again declined. I went to local branch to cancel the card altogether and branch manager talked me into applying for a new card since the other one was tied to First Merit from the merger. The next day I received my credit card statement with a past due charge. I immediately went online and paid it. After thinking about it I checked my checking account because I was sure I paid the balance before my trip. I saw where I had paid it.

I called the card and was told that they had applied the payment to my car loan. After checking this out I saw that I had paid the balance off 2 times in April and both times it was applied to my car loan. In the meantime, I received another letter stating my credit card was past due. Yesterday I received a letter stating my recent credit card application was denied due to recent delinquent account, and my credit score was reduced. I called Huntington customer service who informed me I have a $100 credit on my card because of the extra payments. And I would have to contact the credit bureau to clear it up!!!! I AM CURRENTLY LOOKING FOR A NEW BANK SINCE HUNTINGTON CANNOT KEEP ACCOUNTS STRAIGHT.

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Huntington Bank Company Information

Company Name:
Huntington Bank
Website:
www.huntington.com