Huntington Bank Reviews

I have been a Huntington customer for many years. Their customer service has declined dramatically in the last few years. I called three days in a row, and each time I had over a 60 minute wait time to get through to Customer Service. This is unacceptable. Huntington do better!

Unable to access my account on the web site or android app. Customer support was no help after 49 minutes on the phone. Still waiting for a call back 90 minutes later! We will be moving our account to Bank of America!

I want to leave negative. Over 5 years ago I had a TFC bank account with my son. It was a student account. When they were bought by Huntington I was told he needed to upgrade his account because he would now be over 18. We decided not to open another joint account. He opened his own. Fwd to today and I got a collection letter in the mail for an account he has that they are saying I am on. I never approved an account with them. I now have to take time off work to speak to a supervisor because they are too busy at 8:20 am when they opened at 8am.

Local tellers are fine, it's the structure of the process and the lack of customer service. Have had a Personal Line of credit for 30 YEARS, and continue to experience problems that are totally the fault of Huntington. Recently had my card rejected during a purchase, and a call identified as loan collection. I have paid my minimum payments X5 EVERY MONTH. They refunded the late charge, since they were wrong, but refuse to fix the fundamental problem. I was on the phone for 52 minutes waiting. ALSO, their statements are impossible to decipher.

I want my bank account closed. They will not close it. It’s at zero balance it’s like they’re holding me hostage. They took $200 from me. I paid it back and now they still won’t close my account. I’m in a wheelchair. I told them this. what a shame how do you do your treat customers you have to hold them hostage what is your issue?

Was going to cash in my cd and put it in a savings account, and the person on the phone started asking all kinds of questions, such as political asking if I ever ran for office, am I legal usa citizen, how was I going to use my money, how much I was going to put in per month, how much I was going to take out each month, and many more personal questions about my money. None of their business how I am going to use my money, is this a Trump bank or a Republican bank owned, after getting very mad, I told them to close all my accounts.

No stars. Worst bank ever. Zelles don't go through. Can't get help through customer service. They don't give you the $400 for signing up like they say they will. Go into the building for help and they still won't help you.

Don't know, seeing as it's a HUNGTINGTON CHECK. This bank is a joke.

If I could give them negative stars, I would. We had a loan with them 3 years ago. We paid off the loan and we'll come to find out all this time they have been charging us interest on a ZERO balance loan and service fees. To close our account, we had to jump through so many hoops and speak to numerous individuals, including a supervisor who was of zero help. To top it off, they were not willing to waive any of the fees incurred on a zero-balance account. Makes no sense. Super frustrating - we will never bank with them ever!

Terrible services. I’ve been having problems with my account for a month now. They just say add funds just to lock your account and say it takes 90 days to review. My work checks are sitting in an account I can’t use.

A fraudster opened a new account at Huntington Bank in my name and was attempting to link it to an account that I have at a different bank to withdraw money. I caught it before any money was withdrawn and contacted representatives from Huntington Bank three separate times a couple of weeks ago requesting that the account be closed immediately. The last representative indicated that their process requires 60 days to complete an investigation. I also got a satisfaction survey after the third call and requested a callback related to my concerns and they have not contacted me. As of today the account is still open. Stay away from Huntington Bank.

Their direct deposit process is awful! Between deposits coming in and not being able to use them right away, to the early pay being variable and not set .. customer service not being able to provide direct guidance as to why Huntington chooses to implement their deposit process as such will have me leaving Huntington and going back to Key.

After opening a checking account that blocked all deposits and payments I was told there was no problem. After calling the 800 number I First I was told to go to a branch. The branch did not know why I came, as the teller ate a chocolate donut (Very professional) and told me to call 800 number. I called the 800 number again and they said there was no problem. When I asked why my deposits were rejected and the payments were refused they said it maybe could be this or that but there was no problem. The ** on the phone constantly talked over me and I had to tell him to Shut up and listen instead of talking while I was trying to explain.

August 15, I went to Huntington Bank on Wilson Mill Rd. Richman Hts. Ohio. I went to cash a check, for $9,000. I was told by the teller there was not enough funds in my account. I said I should have more than $10,00 into that account. She explain there was (2) checks that was cash and showed me the checks that some one cash without my authorized. I immediately started an investigation with the branch manager Michelle **. She told me to do a police report which I did.

I am In the unfortunate position of being a Veritex customer now forced to transfer to this awful service. Basic facilities such as online wire transfers from a checking account will no longer be available online; other reviews make me look at the online experience with severe trepidation: this is like going back to the 1980’s!!

Terrible fraud dept. Not even a call. Just mail notices. They don't trust the customer. Most insensitive department. Even when I talked with a banking associate at my local office they confirmed FRAUD dept not a customer focused environment, can't wait till home loan rates drop, will move my loan to another bank.

Huntington Bank stuck me in a forbearance program in April of 2020 with no paperwork, no authorization and couldn't get ahold of anyone of any power until I almost lost everything dec 2020. There was no paperwork, they have refused to make it right even with their homesavers dept having records of me trying to make a payment to stop it that they refused to accept. There has to be some kind of paper trail because the forbearance program they claimed I was in was suppose to be over Aug of 2020 but was coded for Aug of 2021, 18 Mos later. I can't fight a 22 billion dollar company and shouldn't have to since they haven't admitted their fault. It buried me in credit card debt that I've tried over 5 years to get rid of and I can't. I've lost over $550,000 since 2020. It's just not fair. Steve Steinour should be ashamed.

I called in last evening due to a letter I received about my CD and automated renewal at 2.5%. Chase is currently offering a 4%. I have accounts with both banks and was told although they could not meet that they could do a 3.92%. So I set up an appointment to go in and renew it with Huntington. When I got there, the person that worked with me told me that they couldn't match the 4% and it did not mature until the 30th. She said at that point they could put it into a cash account and transfer it over to Chase. The feeling that I got was that they did not really care to keep my business. That is fine, I will pursue transferring to Chase, I have 10 days from the 30th to do so. The thing that bothers me the most is the person that I spoke with the day before (SHOULD) have told me that I couldn't do anything until the 30th instead of wasting my time by going in for the appointment...

Very disappointed with their customer service. A customer disputed a purchase and without any concern for me. They gave their customer the money back without any research and now I’m without my money and product. What a horrible way to run a bank and very unfair to small businesses.

Huntington was a very bad banking experience. Jan 2023 - Cleveland OH, 9th St. Branch. This is the only bank that clipped me for my money. I deposited a check for approx. $2,000 and they took 17 days to process it. I was told at first 7 days, then 10 days, and the check finally cleared 17 days later. When I was told 10 days I made $500 in online purchases, because the account balance showed the check cleared. The bank reversed the cleared check and charged me with an overdraft which cost me about $200, half of the $400 account opening bonus.

Last Thursday I deposited a check over $7300 and went to the wrong account. Huntington did not catch the mistake. I went back into the bank the next day because I didn't even see a partial deposit. It took 2 hours to correct and was given the excuse tellers make mistakes, "even if it's one digit". None of the digits were correct. And they told me they informed Stacy (who got my deposit) funds would be taken out of her account Before they corrected my account. Very disappointed in how they handled and how long it took to correct their mistake. I've been at the same branch for years and the last 2 years I see new staff and rare to see any I recognize.

Huntington Bank is absolutely terrible. Don't believe what they tell you. They DO NOT protect customers against fraud. I'm out THOUSANDS OF DOLLARS due their "fraud protection"!!!! NEVER AGAIN HUNTINGTON!! Don't use them or if you do, MOVE YOUR MONEY NOW!!!

Terrible experience trying to obtain the title for my RV loan. It’s been 14 days now since the loan was paid off and they won’t release the title to DMV. Their policy is a 7 day hold before releasing the title to DMV. They can’t explain the long hold and each day inform it will be released tomorrow. Calling is useless and the representatives repeatedly state the same script. Extremely frustrating considering a buyer is waiting for our RV and can’t transfer ownership or even provide a date due to Huntington’s poor services. Do not use this bank as they need major improvements.

I would give Huntington Bank a 0 if I could. I have banked with them for years thousands in checking & thousands & thousands in savings & even with a vantage score at 710. No luck. I have a home valued at $245 thousand. I owe $155 on it & can't get a equity line of credit. I'm sure they have a reason for not approving it. I'm just saying they always have an excuse. I'm done I am pulling out all efforts wasted & all funds with this terrible bank.

This is the most ridiculous bank ever. I saved with them for about 10 years and they used my money to do business. I withdrew my funds for personal usage and they closed my accounts accusing me of being a fraudster. These idiots had the entire record of where my funds came from the entire time. I was duped doing crypto.

I would ABSOLUTELY not recommend banking with them. More than several times they have locked my card in the middle of a purchase and they are not available to resolve with after certain hours. So if you are out of town somewhere you are in trouble until the next day. They also (per their terms and conditions) get to tell customers where to spend their money. At ANY time they can prevent a purchase and you will have to call them (if you get them during business hours) to resolve. This happens OFTEN and makes banking with them a headache. I would not put any large amounts of money in there if I were you because there is always an issue with money missing and them having to send me another card. If you change your phone number with them, it takes up to 30 days to update in their system. Choose another bank for your own peace of mind.

This place is horrible. Stay away from it. I have made my payments consistently every month for over a year. And they're telling me that I owe them $1,500 in late fees and I haven't made a payment in 50 days. Attached is the proof that I have made my payments every month but yet they still tell me I haven't made my payments. This was after it took me 2 months for them to accept a payment from me because they would not take my credit cards. They would not take my bank cards. I called them and gave them my bank information and they still kick the payment back. Finally I set up a direct deposit from my bank to them which is what you are seeing.

I guess that other companies do it, but Huntington gave me 5% on a money market account and didn't tell me it was a brief introductory rate. So I went on for quite a while at 1% without knowing about the rate change. Which cost me thousands of dollars. They steal money from you but have found a way to do it legally. I'm embarrassed that this is still my bank.

Have banked with Huntington over 5 years. It is risky to depend on Huntington Bank to Handle Your accounts in a professional manner. They will turn off your online banking and put your account on hold for no reason. It will then turn on like it never happened offering no explanation. Scheduled transfers you have done repeatedly stopped being made, plenty of money in the bank for transfers, again no explanation. Huntington is the bank for you if you don't mind not being able to access your money occasionally through online banking and don't mind if money transfers occasionally are canceled with no explanation. Huntington bank is the reason people save their money in a sock drawer instead of a bank.

I had fraudulent charges on my account. Huntington Bank does not have 24 hr customer service. When you need a new debit card they charge you $25 to receive it in 2 days. Otherwise it's free and it takes 5 business days. I was surprised that I'd be charged $25 when I've banked with them for many years and keep a decent balance. The customer support is also lacking, only open business hours. I think it's time for me to open a new account at another bank.