Huntington Bank Reviews

They are awful, they do not have anyone handling fraud cases after 8pm, they claim they are 24 hours but this is only if you have a credit card with them. I received a fraud alert notified them it was not me that made this purchase, they let the charge go through anyway, after 2 days of aggravation I was on the phone with a supervisor who was not so nice who I swore at they then proceeded to remove all my access, they have a zero tolerance policy against cussing but I guess they don't against someone stealing almost $2700 from my account.

An account was closed. After removing all funds, I waited a week and called to confirm as directed. The agent on the phone confirmed that the account was closed. In fact, I requested a reversal of a $25 service fee from the last statement for a balance that slipped below the allowed amount. She said, "I can't address a fee on an account that is closed." A month later, on 4/12/25, I received a statement with a balance of $1.22. I have had many issues calling 1-800-480-2265 with agents who do not know what they are doing and are extremely unhelpful and rude.

Worst bank I've ever had to deal with. GMC dealer sent me to this bank and they lost my title. 30 day temp tag has expired so I can't drive my new truck. Foreign country customer service that doesn't have a clue. AVOID THIS BANK.

I had one of the worst banking experiences with Huntington Bank. At the beginning, everything seemed great—friendly, professional, and responsive service. However, as time went on, communication completely fell apart. They stopped answering calls, ignored emails, and provided absolutely no explanations despite having all the required documentation.

Been with them for five years, and this review is specifically for personal checking account, as I have not tried their mortgage, etc. Excellent place to receive money and manage every day expenses. The checking account is 100% free and the website is OK, but the reason I rate it that high is the reliability. Examples:

Well as I have already read, this bank closed my accounts like others, with no explanation. Had no issues with this bank, had MULTIPLE large business accounts with literally MILLIONS in revenue through this bank and they close my accounts the day that my payroll is due to pull funds for All of my employees. DO NOT USE THIS BANK. THEY WILL LEAVE YOU OUT TO DRY.

Huntington closed my account yesterday with NO EXPLANATION. Whatsoever. The online banking just kept telling me my password was wrong. When I called customer service they asked me if I have ever been a victim of identity theft. I have not. But even if I had, why are you victimizing people even further by upending our finances??? Just conveniently closed my account right before I was due to receive my opening bonus. I will never work with this 'bank' ever again and will spread the word as far as I possibly can to prevent anyone else from going through this!!! I can't even access my upcoming deposits. And the "pay early" is NOT correct. My deposit normally comes on Friday for every other bank. For Huntington, it doesn't come until Monday or Tuesday.

Their customer service is among the worst I've ever encountered. I've been banking with them since 2004, back when they were still TCF. I live in a small Minnesota town near the Wisconsin border, so I frequently shop between states. Despite knowing this, they repeatedly locked my card and failed to send verification codes to my phone, even though my number is listed on my account. They also ignored the fact that I was calling from a recognized number.

If I could I would give it no stars. This is one horrible bank. Their procedures and processes are unclear, convoluted, and conflicting and not even their experts know what applies and when. I was dealing for over three weeks with a local banker who often had to call a headquarters expert, and they still could not figure out answers to my simple questions. Even worse, was the fact that their answers were different every week. This is an antiquated bank that is stuck in the 1950s or 60s of the last century. They failed to move into the 21st century, and for that reason, it is only a matter of time before they will go out of business.

I spent 3 days trying to get a certified check from my mother's account where I am the POA. They claimed that I never completed the required paperwork. I went back home to unpack boxes to get the documents they claimed were never complete, including the TCF document related to my POA. I gave them the documents on day 2, they said they needed an overnight process and that my brother would also need to sign -true, we were both POAs.

I being with this bank a long time and just being informed my account was over drafted this past week and everything was fine with my account. I made sure I had money to cover all my expenses in addition, This has several times. Poor communication in person and over the phone and I since being this bank in addition, Not be satisfied.

I would give this banking company a zero star if I could. My sister took out a thirteen thousand dollar home equity line of credit, and paid on it 5.5 years on it religiously. Her husband had a stroke on July fourth and did not work the year previous due to plant closure. She contacted the bank to go under a hardship but to continue to pay on the loan so to not go into foreclosure. Their idea of helping her was not to bring down the 14.26 percent financing charge, as they said they would do, but they added twenty dollars a month to her payment, and 360 months like a mortgage. She would be 91 years old, and they would get over 80,000.00 in interest on a 13,500.00 loan. They also added a charge 2,800.00 dollars for lawyer fee, to stop foreclosure, on a loan she already paid over 5.5 years on, and the entire principal was already paid back. Over 13 000.00 dollars. And they considered this a hardship?

Huntington's "Askerisk-Free Checking" comes with a HUGE asterisk - non-Huntington ATM fees. For example, I paid over $30 for 2 ATM transactions in addition to the ATM fee from the ATM owner. About $40 total in fees for two transactions. That's not "asterisk-free" checking. That's a ripoff. And, there is no warning at the ATM when conducting the transaction. Instead, you just get blind-sided by the fee when you check your account. Contrast that with my other bank who not only does not charge this fee, but reimburses me for ATM fees charged at the ATM.

20 minutes wait for customer service for online login support, unable to "unlock" my account even after sms verifications (says "try again later"), super crazy low electronic funds transfer limits, random stops on electronic funds transfers for "fraud prevention", need to visit the branch. I've been with this bank for a few weeks and so far I am simply unable to conduct my day to day banking needs!

I just opened a checking account and savings account with Huntington about a month ago, the only problem I have so far is their ATMs, I try making deposits and not going into the bank, which I ran into a problem the other day which the ATM was for didn’t take money so I went to a different branch and it was the same problem. But the third bank had two ATMs and one actually worked, I hope this doesn’t persist with their ATMs.

My review is a tad more personal, but I can honestly that I now know my place at Huntington and that place is just another account. I used to work at Huntington in the mortgage department and we were always preached to, to make a personable relationship with our borrowers. To show that we care, and they are more than just an account, to go above and beyond. Well... now that I'm on the other side of that, I feel Huntington has failed. I applied for a hardship for my mortgage payment. I've had my mortgage with them since 2020, never been late, never overdrawn my account, never complained about anything (even during escrow analysis when a double payment was made for my insurance and I had to fight to get things corrected and payment dropped, this should have been caught by that department).

Experienced racism at their branch in Michigan Niles. Escalated it and was blocked by branch manager. Needless to say she did not care. Michelle ** did not care enough to call me back. Went in to pay off a car loan. Was told eight different things even though when we called all we had to do was come in to pay it off. Apparently, when they saw us, they did everything in their power to prevent us from getting any help.

This is ridiculous to the extreme. Hunting has a rotating call line. Should not have to wait two plus weeks for IRA to IRA transfer of funds to another bank. If you keep money here get out while you can. They act as if your money is theirs. Hard to believe there's Financial Institutions that suck this bad. When banks won't release your funds makes you wonder if they are in trouble. Well now we know... get your money back and get out.

Be CAREFUL of the slick fees That loan document will tell you have been covered, Then when you talk to HUNTINGTON and they say that it was covered by them lumping it into the loan. A very deceptive tactic especially when they try to throw it back and say that the dealership was supposed to tell you this.

It is appreciated and expected that a bank would have fraud prevention but when a valid customer cannot spend their own money on a legal purchase they choose because the bank decides what they want to lock they have failed. I keep getting rejected and I validated via their SMS as well as calling in. They say they tried to unlock it but finally told me to seek another form of payment. Like another bank?

ZERO IS TRUE rating. Had been with TCF bank and loved their service for over 15 yrs. I had personal and business checking and savings accts. With small minimal balances to take waive fees or minimal fees. Huntington takes over and now it is a COMPUTER GENERATED bank. NO people to discuss issues, always have to go to corporate, wait for corporate etc. Just got back from my branch to pay a $40 fee on an account that was to be CLOSED but was still pending the paperwork which was submitted on the 13th but it takes 48 hours or longer for corporate to acknowledge, so they posted 4 cents, yes 4 cents interest on my account on the 15th, which kept the account open! This generated the monthly fee of $40 since my balance was under $5,0000. So I just shelled out $39.96 to close account because I earned 4 cents in the month of July!

Huntington Bank is an absolute horrible place to bank. They constantly question legitimate purchases and once they cut your card off it's impossible to find good customer service to rectify the situation. I'll never bank there again and I suggest highly no one else does either.

This is the worst bank in the US, the worst customer service, staff that lack training, and their stock price is in the toilet for a reason. Poor standards and communication with their loyal customers.

I am writing this review to express my profound disappointment and frustration with the discriminatory practices and disrespectful treatment I experienced at this branch. As a ** customer, I was appalled by the blatant discrimination and lack of respect shown by the bank's staff (the Indian manager and chubby blonde). During my recent visits to the bank, It was clear that my race influenced the way I was approached and served. The staff displayed a disturbing lack of professionalism and courtesy, making me feel unwelcome and undervalued as a customer. I witnessed and experienced prolonged wait times, unnecessary scrutiny, and outright dismissive attitudes from them. It was evident that ** customers were not given the same level of service and respect as others, which is unacceptable and deeply troubling.

The bank charges 3.5 dollars for using the bank owned ATM. Hidden charges everywhere...if you pay attention to your purchase activity. How can you develop a trusting relationship with the public if you don't adhere to your guidance.

I already have a CD with Huntington. Opening it was like being interrogated by the Gestapo. Since I had survived the initial interview, I thought I would open a second CD. To my amazement, I was told they were "too busy" to open a CD, but they did offer to make an appointment for me the next day. Needless to say, when my CD renews in a few days I will leave this bank forever.

WOW! What a disaster of a bank! Took us almost 2 months to get a lien properly released on a boat. Bought a boat from 1 of the largest dealers in Nebraska. Financed it through Huntington, apparently Nebraska handles lien releases differently than other states (Huntington Bank was well aware of this and the procedure to electronically release it). After contacting customer service several times and being lied to every time, we finally had to threaten them with getting a lawyer to get this title released, only thing that worked!. Never do business with this bank!! They treat their customers horrible!

The worst bank I have ever had in my life, and I have several due to mergers and takeovers. Opening the account was a nightmare - DO NOT open and account with this bank - then they put holds on all my deposits for several weeks, no explanation. Last straw came this week when with no notice, no email, no alert, they suddenly "revoked" (their word) access to my online banking. They provide no explanation.

8 weeks from auto purchase financed by Huntington Bank. 2 weeks past temp tag expiration. 14 days past "we have the title and will mail paperwork for you to get tags," etc. Told today paperwork was mailed last week. Tracking says "label created, waiting on package". Sucks having and paying for a new car you can't drive. Society has been registering cars for over 100 years. You'd think a large bank would have a system in place to facilitate that for its customers. I guess Huntington is still working on it....

I had changed phones so my Apple Pay was asking for verification. I called to verify and the lady was extremely rude. Not only was her tone of voice impolite but she hung up on me while I was talking. When I called back and I told her my mom wasn’t understanding what she had said she replied back really rude and seemed annoyed. I think she said her name was Leticia or Leslie something like that. I will have to go in person because I don’t want to call back and get the same lady.

Huntington Bank is not available by phone 24/7 EVER. Their app is not available for services 24/7 EVER. In particular they are completely inaccessible Sat night through Sunday EVER. They do not hold up what they say about easy access to your money and there is no one to talk to on the weekend even if you want to lock your cc.

I want to Praise Huntington Bank in Deer Pike Ohio. I had a situation with a credit card company that I had paid them off and I paid them twice accidentally because the first screen came up pay bill so that's what I did. Well I didn't get any kind of success received any confirmation and it just didn't feel to me like it went through so I turned around and I tried it again so I paid it again. This time I got a confirmation but only on one, the one I tried secondly so I thought okay they caught on that, you know the first one didn't go through and now they got this one, they didn't take the first one but oh no, they took them both out of my account.

This is the worst bank in the world, they don't protect your money and have horrible customer service. They the theft I will talk about wasn't fraud and I will explain. I had 2410.00 stolen out of my checking account on March 7, 2024. I called their fraud immediately but they close at 7pm central time. I called the next day and put in a dispute I went to the bank and opened a new account that day. The same thief tried to take a bill pay out of my new account but luckily I was able to stop it. I went to the bank again and put a lock on my account.

I strongly advise, not to do business with this bank. What they do only benefits themselves. They have no concern for you. It was a total nightmare, they act like it’s their money. I had no trust with this financial bank within 13 days after moving a part of my 401K & pension from Fidelity. They go after all of assets from other financial institutions, that have earned your trust overtime. Using high pressure sales tactics, deception & lies. To sell you underperforming products and keeping it at a 60% stock to 40% bond ratio in your portfolio. So they get their high commission. They cost me over $200,000 in market value in just a little over 2 years. Going after and selling my own personal investments through my Fidelity account (one stock alone is up $200,000 in market value, a stock I had owned over 17 to 18 years). I had no intention of selling (told him numerous times no, it stays with Fidelity). They also put a lock on their app where I couldn’t transfer or withdraw from my money market account. Trouble closing the account.

Banking was terrific for the first two years until I had applied for a loan. Then the problems and excuses came from the Lender. The absolute worst lender possible. Do not work with Bisael, his values do not line up with Huntington's business statement and you will spend most of your time trying to get a hold of him. Does not communicate any time out the office. My close date was Feb 29th 2024. We got the go ahead to close March 27th. I declined to work with him after such a horrible experience. Please save yourself the trouble, don’t get a loan from them, banking is good but I am closing my accounts due to this horrible experience!

Had a loan through Huntington Bank from a car dealership, not bad until I paid of the vehicle. Everyone had a different answer of the 3 people I spoke with, 1 was a supervisor. I finally received a paid in full letter in the mail a few days later. To keep this short I won't do business with this bank again.

I would highly discourage getting a loan from this company! It has been the worst experience I have ever had and it is a very shady bank/company. There have been nothing but issues. Firstly, when I set up my payment information with my bank routing and account # they claimed that my bank denied payment but could not even give me the details. They not only charged me a late charge of $35 but charged two insufficient funds charges of $25 each. Even after thinking I had it taken care of I am still dealing with incompetency. I made both my January and February payment either early or on time. Now, as I get ready to make my March payment, the online HUB information is showing late charges and late payments. DO NOT USE THIS BANK!

My debit card numbers were taken in a data breach and my card was spent all over the United States. Somehow my alerts been turned off. I called Huntington immediately when I saw almost $1000 was stolen from my account. No emails, no texts, the bank let this highly unusual spending go on for 6 days!!! They cancelled my card, apologized and reimbursed my money. Now they are calling it a merchant dispute and say they are taking the money back out of my account today because I didn't fill out some kind of paperwork they never even sent to my house. I've been banking for 50 years. Never has anything like this happened to me. Usually you don't have to sign up for alerts for anything. When unusual spending starts on your card it is stopped and/or you are notified. Immediately!!!! Now I'm in a nightmare loop of trying to stop my money from being stolen from my account today.

I strongly advise staying away from these people. They are a complete joke. I had been working with one of their VPs for over three months, and suddenly, they stopped responding. I had been given assurances that we were moving forward with the loan process and that we were at the final stages of securing the loan. However, after pushing for three weeks, multiple calls, voicemails, and emails, I found out that the person I had been working with had left the company. Their replacement informed me that nothing had been done regarding my loan application despite my working with the bank for three months. Spending 10s of hours filling out forms and going back and forth with Q&A's.

This is a cautionary tale about the practices of Huntington Bank. My parents had numerous banking accounts and products from Huntington Bank. Unfortunately, my parents died within 4 months of each other. When my sister and I went to Huntington Bank with their death certificates, the funds available were divided among us. I informed the bank rep that I would be taking over all expenses on my parents’ behalf until their estate was settled. The bank rep asked me if I wanted to open a Huntington account. I explained that I lived in a state outside of Huntington’s required residency. I asked if that would be a problem. She stated that would not be a problem. I subsequently asked if there was a delay or other restrictions when transferring funds between accounts. Again, she and numerous other tellers said no.

Greyhound took $200 for 4 seats. Closed the station I was going to, never notified me, took my tickets but somehow let me on the bus, only gave me one seat. Part of the way into trip they said my tickets weren't valid and tried to leave me in a random city. Then wouldn't refund me for the seats they never gave me. The bank decided that was fine. I should have been 100 back to me at a minimum. Useless bank.

Somebody in another state wrote a fraudulent check to my account and signed my name. Received an email from Huntington warning me. Saw the branch manager next day - without an appointment. She took the time to investigate, figure out what happened, and advised me what to do. Simple and quick. Good bank to go to, and excellent customer service.

Missed 2 payments by mistake, realized what I did I started sending payments in, sent 2 in one week. Huntington already went into demand mode and refused and reversed my payments, balance to pay off loan was less than $4000, so I asked for a payoff letter, never came. They said they had to make a new one, never came, asked for balance over the phone, said it could only be faxed or mailed. I said, "Can you send it fed ex," they said, "No," I finally get a 3rd payoff letter, wire transferred it in full and it was returned 4 days later saying it was wrong, so they would not admit they screwed up, and that it was more. They have done everything in their power to screw with me. They are deceitful, liars and dishonest. I would never do business with such a horrible company ever again.

I decided to open a loan to get a better interest rate for my car loan. I’m sorry I did because nothing but problems. The first month I made a extra payment I told the teller to put it on principal but she put it on the monthly payment and said that I told her to do that and I had to fight to get it corrected. Every month that I made an extra payment they did it wrong. If I was you I wouldn’t open any account at this bank. They are thieves.

My husband and I have been banking with Huntington Bank for close to 12 years and to be honest, I have truly loved them. However, that is, until this happened. Around a month ago, I received a letter in the mail, stating that Huntington Bank would be closing all three of our joint bank accounts. The letter did not state why or give any type of reasoning behind their decision to do this. In fact, the letters (one for each account) made sure to state that they had the right to terminate any relationship they wanted, at any time, without explanation.

They hold my money and take my money out of my accounts when they don’t need to and don’t give a correct explanation of why they do it. I hope people never go to this bank. It’s truly the worst bank I’ve been at, definitely switching to another bank.

I had gotten put on an auto loan with Huntington Bank back in June through the dealer I was working with. I ended up moving to another state 2 months later and needed to transfer my title over to the new state so I could register my car here. Well here we are 3 months past when I moved and still haven’t gotten a title. After calling their loan department 2-3 times, going to a branch in person, sending a title release form and even contacting the dealer I purchased from. Huntington is clearly refusing to release my title to the state and has made this situation intolerable. Never again will I be financing nor doing any business whatsoever with them.

Huntington bank turned off my debit card while I was visiting my brother in Midland Texas. Apparently Huntington bank thinks it's suspicious that you would spend $28 at a well known grocery store chain. So they locked my card. After 20 phone calls over 2 days. Several hours on hold And answering all their security questions, giving them all my personal information and having the correct answer for every single thing that they asked of me. They refuse to turn my card back on. They left me stranded with no money for gas or food. 19 hours from the closest branch office and demanded that I drive 19 hours with no access to any money. I have never been treated more poorly by a company, a bank, or even a stranger that I just met. If you read this please Do yourself a favor. Close all of your Accounts at Huntington Bank and run away as fast as you can.

If possible, avoid Huntington National Bank for any of your financial needs. I scheduled 3 months of car payments - Oct., Nov., Dec. They took all 3 payments in Oct. Rather than admitting their error and electronically refunding the 2 erroneous debits from my account at my credit union, they have employed every stall tactic possible. Hours on the phone, and finally they say, “The check is in the mail.” That was 3 weeks ago. They are unprofessional, unprincipled and generally a horrible financial institution.

I've been with Huntington for almost 20 years, I HAD an *at work* account, I've never received a fee from not having enough in my account. I recently was unemployed for approximately 6 months. I was charged a random $15 fee, so I called in to see why since no email had been sent etc. They stated that due to me not having 5-10k in my account, I received the fee?? I opened this account when I was 17? 18? .... I've NEVER had that much in that account and have never received a fee. The rep told me that I should switch to Astrik free checking, but that I couldn't go back. I reluctantly agreed to make the switch (mind you she DID NOT tell me the fee was because I didn't receive a deposit within a certain month time frame; Aug-Sept.). After the switch I felt lied to, conned... Within under 30 days my new account was compromised and closed.

When I first opened an account with Huntington I loved them. They were amazing. Then I go to the hospital and there for 3½ months and obviously stop working. All of my money is in my account and I badly need it. I made 2 purchases that I've made several times and they locked my account because of them... They were $33 and $5, not like it was hundreds of dollars. I check my account DAILY and dispute any charges I don't know. Then because I cannot afford my phone bill I had to get a free phone for low income so I changed my phone number in my online account so they can can text me to open my account. They can't find that number and I have to go in to the branch. The problem is that ALL of my money is in that account and my ID is expired. The branch won't help me because I don't have a current ID. I have 2 kids to feed and myself. I am pretty sure I will be closing my account with Huntington once I somehow get my account open somehow.

I gave my daughter and credit card with a limit. The card keeps declining even though she didn't reach her limit. Called customer service and she was rude and raised her voice. She told me "it is a problem with our system, what do you want me to do now?". Well, it is your stupid system and you are a part of it. If you don't know how to run a business, get out of it. If you can not handle these small issues, how can we depend on you?

Every time I put my paycheck, mobile deposit or in inside the bank deposit they put a hold on my paycheck for another 10 days. I don’t understand why. It is a work check that I’ve been making with them over six months and I have my bills coming out auto pay thinking my check is gonna be in my account now. My account is negative.

Trying to start business, someone gave me a check for $1900 which I found was bad. I immediately deposited several thousand dollars. They locked my account, after my large deposit and accepted my Social Security, which I was told send back to Social Security but wasn't. They closed the account with all my money, Social Security and pay check. 3 times they said pick up money at branch, but was never there. Lie after lie after lie. I'm facing eviction, ran out of meds, and have very little food. They are killing me. I did 2 OCC complaints and suggest everyone on here do the same, as it stays on their record. Talking to a lawyer tomorrow and may need a place to live. I also wrote to the board of directors but suspect the whole company is rotten criminals.

I honestly hate this bank so very much. I have this issue that every time my direct deposit hits, I cannot access my money for a period of time and no one can understand why. Also, you cannot overdraft even after you enroll. I mean you opt in and they will literally never ever allow you to use this option in emergencies or such case. They decline EVERYTHING. I had time to write this because guess what? I am currently sitting on hold with this AWFUL bank so that they can explain to me why I cannot access my very very hard-earned money. Do Not Bank Here. Use Chime even but NEVER EVER Huntington Bank.

705 score, $40K annual salary. NO RENT or bills. Applied for personal loan of 20K @ 5 years. Denied with "Not enough credit history." 2 years later... 740 score, $50K annual salary. NO RENT or bills. Paid off car loan I had with Huntington Bank 18 months early. Never late nor deficient. Applied for personal loan of 20K @ years. "How many years of history do I need?" "We don't know, only the underwriters know...and they don't take calls." --Autumn, CSR. Huntington Bank has clearly chosen to deal only with the upper class. Here in Cleveland, they shut down all of the ATMs and bank branches in the inner city...except 3 ATMs downtown. 3 ATMs in downtown Cleveland. Want a different ATM, you have to go to a suburb east or west of the city.

Why give you a stand by cash perk if you’re only going to penalize the customer. I used the stand by cash when I’m in a jam until my paycheck comes in and I always pay it off fully before the due date and never in the three months they allow to pay it off. Don’t use it cause they either cut your limit or suspend it if you use it so I’m not sure why they even have this perk. This bank was awesome at one point but lately not so much. Once my kids are out of Ohio next year I’m leaving this bank. They’re horrible any more.

Huntington affair. I was there 13 years and had a master credit card limit 8,000. Balance was 1,102 set up on auto pay. Payment was 38.00 dollars. I paid 60.00 always 7 days in advance. September payment due on 3rd. I paid it August 28 and was 3 cents short. There was stand by cash 250.00 and 9,000 in other accounts just not with them. She took my limit away so it showed debt to income 91%. She reset limit to balance owed. Talked to me like I was a thief or stupid. The direct deposit hit the next morning but I broke the law? Strict guidelines for credit abusers at bank. So the next day I just paid it off completely and closed it. Retaliating she closed my checking account without notifying me. I go to pay bills. I’m thinking technical error because when you don’t update iOS it happens. I don’t drive. My friends took me. I’m over 70. The bank branch 1158 Wealthy St. All accounts are closed. No funds. Atm locked out.

2 years ago I bought an RV financed by Huntington made my payments on time no problems. Until I decided to pay it off. I sent them a payoff check and like most companies do they send you the title to the vehicle. That’s what I thought but that’s not what they did. Their headquarters in Ohio only had an electronic title so they told me because it was originally registered in CA I would have to get the title from them. So I called Ca, gave them my address to make sure the title went to the right address. After 30 days I received a reg paper from ca Huntington released the title to a company that they shouldn’t have so I called them 4 times. Finally they took responsibility for the mess up. But that’s as far as it goes. I was told it’s up to me to get a new title. It’s their fault but up to me to fix. I have a sick family member. I told them this. They still don’t care and that’s why I will never use their bank again. If I was you I would think twice about borrowing money from them.

We had a simple but continually ignored “Required Minimum Distribution (RMD) Transfer Request” which we started over three (3 1/2) weeks earlier. As of this review, Huntington National Bank still has not completed our request. I will give a final update when they finally do their job. It was initiated due to the fact that we are out of town (serious medical reasons and rehabilitation) and needed our RMD’s for medical expenses. We needed HNB and they continously failed to deliver, ignored our calls and only started helping us after the BBB got involved therefore, we are now going to transfer our IRAs to another bank that will give us proper customer service and not ignore me because I am a senior citizen. We are closing all our business with Huntington and encourage you to do the same. We cannot possibility leave any money in a bank knowing that they could care less about seniors.

This is the worst bank ever!!! The customer service is horrible. They are very unprofessional and they play with your money. Put your account on hold for more than 10 business days and give you the run around on which department to call. The branch managers are lazy and never know what to do. The customer service always refers you back to the branch and the branch claims customer service are liars and don't know what they are talking about. Meanwhile you won't be able to access your money. They are always moving your money and then putting it back. Always getting notifications of a new account opening in your name and you didn't.

This complaint is about Huntington Bank, who is in violation of regulation E. I reported the unauthorized debit card transactions and they refused to refund me the fraudulent transactions. Initially they told me I do not qualify for a debit card. I had no idea one is coming in the mail. I did not receive it. It was used fraudulently and now I’m liable for all the fraudulent transactions because they are refusing to refund it. I reported it to them within less than 30 days. None of the transactions were made by me. I was out of town during that time and did not expect a debit card to be coming in the mail as they originally told me I do not qualify for one.

Updated on 09/25/2023: It was a Friday I locked my card and forgot and tried to make a purchase so then it froze my account completely and told me that I couldn't use it until the next business day so I had to sleep in my car that night and wait until the next business day because I was out of town. I got angry and told them how I felt. They then without my knowledge or consent closed my savings account and sent 35 Grand in the mail. No certified letter. No consent from me and without my knowledge. I'm still waiting for this check. I am contacting a lawyer and plan on going through with a lawsuit. I am in the process of that now. I cannot believe a bank would take that much money and put it in a check form and send it in the mail without even telling me. This bank is corrupt. They do what they want with your money. They don't even let you know what they're doing. Don't bank here. Run!

On Friday 9/1, I took my first paycheck from my new job into a branch, I had already set up my account a few weeks prior. I was happy to see the lady behind the counter as I had had several conversations with her at my previous job. I was in a hurry due to a MRI appointment I needed to get to in 15 mins. She told me since my account was new, and this was my first paycheck, it wouldn't be available until Tuesday, the day after Labor Day. I said, "Ok, well can I get cash here?" She said, "No, it would all be held until Tues."

I had not been notified that I was the beneficiary of my late brother's inheritance until Huntington threatened to turn it over to Unclaimed property. Unable to travel to Michigan because of health problems, I followed the instructions that were mailed to my brother's former address. Even though the instructions were followed, the funds were not given to me. Branch manager would not return emails or phone calls. But I was finally able to reach Gary C. Customer Advocate and he was on it. In less than a week everything was resolved. Six out of five stars for Gary whose professionalism made up for the horrible experience that I had at the Branch level.

My grandma's husband took a loan out on their house and shortly passed afterwards. My grandma attempted to make the payment TONS of times but the bank refused her money and now she's lost her home of over 25+ years thanks to this bank.

Why bother giving me credit if you don't want me to use it? I charged a trip to Mexico on my Huntington card - not even up to my credit limit, mind you - and they promptly cut my credit limit down to the amount charged. I complained to them to no avail... They said it was because my credit score went down... well, yes, it does that when you utilize some of your open credit. It only went down a few points! THEY made it go down FAR more by slicing my credit limit in half! It is now locked and being paid off, then it can just sit there locked. I don't plan to use it again. I'll keep my business transactions with companies that do NOT do that and base their decisions on my relationship with them, my excellent payment history and the fact that I always pay more than the minimum required.

I opened my business account with Huntington Bank in March 2023, they asked all the questions they wanted, I explained all services my business needed and I waited 3 months for them to fulfill their promises and it didn’t happen, I went to third party financial institution to get the services I needed and Huntington Bank kept charging me for services they never provided, they over promised and never delivered. Their Employees don’t know what their bank can and can’t provide, I was very disappointed.

I banked for over 25 years with CHEMICAL/TCF with my entire family, personal, business, trust accounts, etc. because the customer service was outstanding. The transition from TCF to Huntington was a nightmare. Not a single employee at my branch has prior banking experience. Deposits have been made to wrong accounts, ATM never working, staff cut to 2 people, no weekend lobby access, counter checks with wrong account # written in by teller causing all my accounts to be frozen and force closed by “Risk Dept”. The accounts had no history of overdraft and my credit score is 825. They never gave any notice of the accounts being frozen or closed. When called I was told the accounts were being closed and a Dear John letter with the funds in each account would be mailed!

After I lost my last parent, I needed access to the bank box. I actually have another box at another bank, for important documents. My name is on accounts at that bank, so No Problem. This one is more for valuables, keepsakes, etc, so I had never tried to access it myself (although I DO pay the yearly fee.) Well, I went there recently, and was told that I needed to go to Probate Court. My parents were Intelligent, Educated folks, and I knew that there was NO WAY my Father would not have made me a joint tenant with survivorship rights. The No Account employee, however, just stonewalled me that I wasn't in the system.

Hello, my name is Tony **, I came into Huntington bank of Medina Ohio. I thought the account set up was fine. I however made an attempt to set up my online account. There have been unseen forces controlling my account moneys. That is not freedom. I am of only $40 years old. I need it to stop. these kinds of practices can have serious consequences for people committing them. God Damn Fall.

Our business filed Chapter 11 bankruptcy, still made our payments with Huntington Bank regardless of what counsel had said which was to stop making payments, and we will negotiate a settlement. Trying to still file 2022 business taxes and Huntington Bank regardless of being current on account, never late, wipes out our online access to our load accounts to the point we can no longer get the statements we need for our CPA. Upon contacting their legal department, we were told our attorney needs to ask for permission to allow Huntington Bank to release our statements. How odd, we have never been late on payments yet we cannot have access to our statements or sent to us without written permission. God help this world. Here is a bank that needs to be closed down. NEVER AGAIN.

Had this account for years. All of the sudden my 235k savings received no interest for July 2023 - Called. Wasted 45 minutes on the phone and was assured my account was accruing interest. It’s over a week and still nothing. Run and get your money before these guys go under.

Do NOT open an account with these shady hacks!! They just stole all my saving over the weekend saying that I owed them money but will not provide me any proof!! They said they tried to get ahold of me via letters to an address I haven’t lived at in years! No PHONE Calls, nothing!! I have had the same number for ages!! They did not try!! The customer service is **! No one cares or is willing to help or listen!! DO NOT CHOOSE THIS SHADY BUSINESS!!! STAY AWAY.

Do not open account if you do not live close to one of their bank branch. My account got locked when I tried to transfer money for the first time after opening account and customer care asked me to come to the nearest branch for verification to unlock the account. The problem was nearest branch was 500 miles as I live in PA and they have no branch in PA.

There's too many inconveniences with this bank. For one, I tried opening a bank account and they wouldn't let me complete the process just because my ID has my full name (which is a really long name, first, middle and with two last names) so since my name is so long I only input my first name and one last name when creating my LLC, and they wanted the name for the owner of the LLC to be the complete first name, middle and two lastnames so that it would match with my ID card. Wasted an hour with them due to this trivial detail and I wasn't going to go through the trouble wasting more time and money just to correct the name on my llc document papers so I just went to U.S. bank where they opened my business bank account where they didn't care about something as trivial as the name on the llc papers not being the complete name as my ID.

I went to my local branch to make sure I would have no issues with my debit card out of the country. When I arrived it worked for 2 days and then stopped working. They say nothing is wrong with it, but I get a blocked message any time I try and use it. I can not access any of my money. I asked if I could have a new card overnighted but they won’t. Been on my vacation on the phone with Huntington over and over and I have no cash and i can’t use my card and they could care less.

I came over to Huntington Bank in 2020 because my old bank Fifth Third wasnt cutting it anymore because of bad customer service. Huntington has been good and has been meeting all of my banking needs until a week ago. I got a text sent to my phone from the fraud department asking if I made a certain charge and I said "no" so they had to cancel my card and issue me a new one which would take 5 business days to come in the mail. So I waited and waited, checking the mail everyday, and it's been 5 or even 6 business days and still no card. So I contact Huntington customer service today to inquire on the status of my new card and the representative I spoke with today said that no order was ever placed for a new card, meaning that the person I spoke with last never did their job and I'm just left in financial limbo.

I've had the worst banking experience with a manager who wanted to know about my life and called me at home to ask me personal questions!!! This is so rude and a violation of privacy act!!!! It's uncomprehensive!

At 3:47 a.m. I received an email notification from Huntington stating I had a direct deposit from Real Manage, LLC payroll. It said as of 6/15/2023 my balance was over $2,000. My paycheck was direct deposited on 06/15/2023 before 3 a.m. I received another email notification at 7:08 a.m. that said my account had an over $2,000 balance. I got another email that said my account had an over $2,000 balance. I tried to pay my car payment, but it said I could not accept my debit card. I went to an ATM at a bank near my house. It was declined due to insufficient funds. I went to a Huntington Bank ATM, and it said insufficient funds. I called customer service and they could not do anything because there was a hold open my account. I got an email on the 12th that said the hold was lifted. She said that the hold was placed again because of my payroll deposit. They had received deposits before. There should not have been an issue. I asked for a supervisor.

If I could give them a zero, I would. On June 4, 2023 I attempted to deposit $700 Dollars to my checking account at the ATM on 7030 Hamilton Ave. The ATM took my $700 and did not credit my account. I have called 4 times now-once on the 5th, once on the 7th, once on the 9th, and now again today on the 13th. The first time the address was incorrect, the next time the address was incorrect. The last time they flat-out lied. I want my money. I have wasted almost 5 hours of my life talking to people who make it VERY clear they don't care and still no money. Halema in customer service in Columbus, OH is the WORST customer service rep I have ever dealt with-and she is a supervisor. Do yourself a favor and go ANYWHERE else with your money.

I opened my checking account with TCF bank over 25 years ago. I had no complaints. Then TCF got acquired by Huntington. I figured I would see how things work out. For a while things were okay. Nothing too good, nothing too bad. They offered me $1,000 standby cash and though I did not really need it, I figured why not, you never know. The offer seemed like it was based on my banking history. I am sure somewhere in the fine print they talked about all sorts of things, including a credit check, which I was not really prepared for, only saw it when my credit score went down because of the credit check. Okay, whatever.... Then I figured I would try how it worked. I did, it was fairly simple, but I really did not need the credit so I paid it back. Next surprise - because I did not pay it back with their autopay option, they reduced my credit line by the amount I transferred. And with that, boom, my credit score got affected. For what? Paying early?

Shame on me. I waited till the last day to pay my mortgage. I put $725 in the ATM, and it didn't take a few bills. When I went to exchange these bills, the machine canceled the transaction, stole my money and didn't give me a receipt. I went into the bank and they said they couldn't help. Called and they said I'd have my money back in 24 hours. 2 days later, I call and they said it would be the third day, I will have my money back. Day 4 I call again. Again they say it usually takes 10 days to get your money back! Really? Can you imagine? A bank ripping you off, then blowing smoke up your butt. Its almost a week later and I just yesterday received a letter stating that they are looking into the issue. Seriously? Now I understand why all these credit unions are popping up all over! Because banks are attempting to screw over anyone they can.

They approved my company for a $250K SBA loan. I had to use it before 6 months expired. Since I didn't have an immediate need for it, I wound up not using it. In my book that is called being fiscally prudent. After 10 months I did need it, but was told I had to re-apply. Since my company had grown 3x since the initial approval, I thought it was just going to be a formality. Boy was I wrong!! They wound up not approving it for a number of ridiculous reasons that somehow didn't matter the first time around. Underwriters are either incompetent or were told not to approve any more loans since the banking industry is in turmoil due to terrible management. I wouldn't get anywhere near this bank even if it was the last one standing.

This bank should not be in business. They don't know the difference between the truth and a lie. They take no responsibility for their actions. They treat their customers as low lives. If they didn't have to be bothered by us, I'm sure they would be happier. This will be the next bank to fail.

Very informative. I think the bank should get The word out by mail Like other banks So people are informed about The relatively new bank. Should try to follow in the footsteps Of Chase Bank. I would recommend Huntington to A friend.

I deposited a check from an item I sold and now my account is locked. They told me the check was altered. Nobody seems to know why or what was supposedly altered on the check. The check writer is a business and their bank says there is plenty of money in the account and doesn't know the problem. This bank has the worst customer service and treats customers like crap. If you value your money and want a respectful bank Do not bank here.

Employees are rude and unprofessional! They decline payment without explanation when you have plenty of funds then when you call they tell you you have a fraud alert without notification. When I call to try and get an answer their customer service puts you on hold then never comes back (26 minutes). Call back and the next one hangs up on me. Their employees talk to seniors like they are stupid or dumb. I'm done with them. They don't like retired people, I was told we track our money to close.

I have been with this bank for a couple years now, knowing they prevent fraudulent and scam activities towards my account. Despite these services, my account was recently subjected to a scam, resulting in my bank account being closed and my inability to access my funds. I was then told I should find another bank to bank at, "If I let this happen once who's to say it won't again, after all, it's our name on the line." Still have not received my funds from my paycheck. Consumers beware.

The staff in the branches were usually good, efficient and pleasant. My issue is with the "Standby Cash" product and how it is reported. After having a checking account at Huntington for a year, I received a notice that a complimentary credit line - Standby Cash - had been opened based on my positive account history. Ok, cool, don't need it, but nice to have for emergencies. A few months later I got a transfer to my checking form this credit line to bridge the gap until payday, a week away. I was notified that my usage of the account would be reported to the credit bureaus, expectedly, and I could contact them with any questions.

We have spent more than a year, endless paperwork, 2 appraisals they ordered, we are at less than 50% loan to value, all payments have been made by using their auto pay option, and they will not remove the PMI. They just ignore our calls. They are crooks! AVOID THIS BANK AT ALL COST

I had recently received a settlement check from the govt. I haven’t used a bank account in years because I have had direct deposit go straight to my CashApp. Well, I need to go to a Huntington location because it wasn’t letting me deposit the check (260). I walked in and tried to cash it and was told I needed two from of ID. I presented my DL and asked if another card would work. They said “No”. I asked if my BIRTH CERTIFICATE would work. Again “No”. Will proof of address work “No”. So I asked “OK I give up. What can I use as a second form?” They listed a bunch of crazy weird things like a Union membership card and a friggin Concealed carry permit. I said, "Well can I use my Birth certificate to open an account." They said “Yes”…. What?! So I can cash a check with one form as long as I have an account and I can use my BC as a second form if I’d to open one but not to cash a check without one? They said they didn’t have time to open an account for me that day. I looked around and No one else was in the building.

My father passed away and left an IRA to my brother and me. It took the manager of my local branch over a month to find out who the beneficiaries are. Now she won’t release my half to me without my brother.

The manager at the Madison Heights location is rudest bank manager I’ve ever dealt with. She makes almost impossible to deposit money in your bank account. She is very short customers, she doesn’t listen and I can’t believe she still has a job there.

I've been banking with these guys for years now and ever since I've set up direct deposit I've been having trouble with accessing my paycheck 2 days early with the early pay perk. The first 2 months was good, I got them two days early. But after the first 2 months they started being 1 day early for about 3 months and now they aren't even coming early anymore! It's like they just stopped. I thought it was a problem with my payroll department through my job but they always send me my pay slip and a confirmation email when they've sent my information over to my bank, and that's always 2 days before my actual pay day. Huntington needs to look into their employees and see who isn't doing their job because I've been expecting my check early and now that it isn't coming early anymore my bills aren't being paid on the dates they are due, my account is being overdraft instead!!! And they collect their overdraft fees then finally release my funds after my pay day!!

I thought that Bank of America was the worst bank in the world well Hello, Huntington the worst of the worst! Do not back here they seriously have issues not to mention customer service representatives that answer calls with loud noises, TV’s and barking dogs. REALLY? No no no run.

I've had a mortgage with Huntington for several years. I have had a bad experience with mortgage servicing. They never seem to receive my proof-of-insurance when I send it, and ultimately put force-placed insurance in place. It has taken hours to resolve. I've never had this problem with any other bank I've worked with, and it happens repeatedly with Huntington.

Had a line of credit with them. They try everything they can to keep you from making large payments or paying it off, limits on transfers, etc. Tried paying the full balance a but would always get a bill the next month showing a balance of $0.01 and added interest. After doing this twice, I called. They said, "You cannot payoff a loan online, you have to request a payoff amount, then send a signed letter." There is no form or anything, just a handwritten letter. It's like the year 1950 or something. None of this info is on the website. No address to send letter to, no email, nothing. The system is designed to take advantage of people and send them bills and collect interest ... Never again.

WARNING - POOR SECURITY AT HUNTINGTON. We recently had fraudulent activity on our account, which we flagged. We also called Huntington, and they assured us that the relevant ATM/debit cards would be locked, and new ones mailed out. Three days later, an even larger series of fraudulent charges have now appeared. Clearly, there are no effective security controls on accounts at Huntington. What is also mind-boggling is that even though the charges were flagged as fraudulent, Huntington lets the charges go through, money is withdrawn from your account, and then they enter a dispute process. Will be filing a complaint with the OCC, as consumers are clearly not being protected by Huntington.

Was given a bogus check and they closed my accounts without warning. Didn't give me any notice or written explanation. Just closed account.. After calling several times to plead my case I decided to bank elsewhere.

I made a loan payment online and no email or notification was given that a payment was made and was pending. When I contacted the customer service department the first representative when I asked why I didn’t receive confirmation he said because! I said that’s not a answer. He hung up on me. I called again and the next agent named Dean said that’s how long it takes. It will not post until 8pm. I asked how can I just get a verification that a payment was made via email, text etc. "We don’t do that," he said. I explained I don’t understand considering I pay and buy many things online and get some sort of confirmation. He said, "If you don’t listen and keep belittling my company" he would hang up. I asked again he hung up. Is this customer service at Huntington?

When I opened the account I was told there was a $50 safety overdraft net. I understand banks don't like when people overdraft but why offer this service if you're just going to take it away whenever you decide you just don't like my transactions? I had my tax refund sent here and had to wait almost an entire week before they would let me use any of it. I don't know what kind of financial company takes over a WEEK to verify a government deposit, but whatever. Then, when I started using that money to pay my rent, they froze my account again. I had to call them again to get my account unlocked. Next month it was the same story despite me using the same payment portal to pay the same amount of rent to the same place. Their fraud detection is insane as well. I went to do one simple charge with my Google Pay account for a subscription and they shut my entire account down.

We were Huntington bank customers for over 20 years. Recently we received a letter that we were considered high risk and they were closing our account. We tried calling the phone number on the letter but no explanation was given. Not even corporate would give us a reason. We are regular people in our 50's. Why in the world we're considered high risk we have no idea. To top off being booted out of our bank, they screwed up our last transaction and then they charged my insurance $20 for returned funds that they never show taken out??? When I called, they said they show no withdrawal for an automatic monthly withdrawal. So we got screwed over $20 for their mistake. Before all this, I would have and did highly recommend Huntington. Now I don't recommend anyone use them.

They put all my accounts on hold until a check was cleared for 2 weeks. The ATMs be down and you can’t make deposits, and your ATM card will be deactivated until your check clears. They will closed down your online mobile banking portal so you can’t see what’s happening with your accounts, until the check clears. The worse bank ever in the world.

We have been banking with Huntington since they took over TCF banks. We have never had a problem until they took over. Now we have to wait 2 weeks to get an answer on a Canadian check to be told we need to give them $75.00 to investigate the check. I called the main branch and was told that the local bank is the only one that can help me and the person I need to talk to is not in for a week, This is a really poor way to run a business that is in the business of handling money. We will be switching banks and I hope the other businesses don't get screwed like we are. They have given us the run around when needing answers. This bank has very poor customer service.

I have been a customer of Huntington for 5 months. I deposited my daughter's payroll check for her on 8/29 and I have been doing this without incident for five months. This time they put a 5 day hold on a $335 check. I totally understand that why all of a sudden now it's a problem. I don't know but fine whatever. I still have $800.00 in my account available to me. I go to use my debit card on 8/31 and it tells me to call customer service transaction has been declined.

They lowered my credit score over 100 pts despite my being current and making triple payments for the last 3 years. Offered me a renewal of a loan at high rates then made it impossible for me to go elsewhere by cutting my Credit score.

This ATM was moved from inside of Giant Eagle to outside in the parking lot. As of this writing it has been unable to take deposits for a week (that I know of). Spoke to a Katie ** then switched to supervisor (Salum?) who took my formal complaint. Both nice but could not really help me. I asked questions like who services the ATMs. It is outsourced as I thought but for obvious reasons they couldn't provide the vendor's name. I'm not understanding why a bank whose livelihood depends on deposits are not on top of why this machine can't take a ** deposit. This particular machine is either totally out or a function is inoperable. I've called at least twice before. So guess what? I'm done with Huntington Bank they've ** me for the last time. All direct deposits have been moved to my brokerage account, which has its own banking side anyway.

I switched to Huntington from PNC a year ago and regret it. I deposit and withdraw cash often, but no matter what location I visit their ATMs are always down! Out of order, no cash deposit, no cash withdrawal. This morning I visited 3 locations on my way to work and all 3 were out of order! I’ll be search for a more reliable bank because the inconvenience is more than aggravating.

Deposited made at bank, combination of cash and check, and did not post in my account for over a week. I called the customer service line and after 30 minutes of time was told that the cash portion always has a hold period on it but the check portion should be good in 5-7 working days? Agent could not explain the logic of cold cash having a hold on it not able to tell me when hold would be released? Incompetence.

I made a business checking deposit using a preprinted deposit slip from Huntington. Huntington deposited our funds in the wrong account. It took them 4 business days to correct their error. I had to call every day. They refused to call me back.

As a Hunting customer I enjoyed the banking experience until they merged with Firstmerit. Since then the experience has been hell to deal with. This last time I needed to contact customer service is the reason I'm thinking it's time to find another bank. Customer service rep did not understand that I want to check on a transaction I didn't recognize. Repeatedly self so many times I had to stop trying. So I decided I wanted to replace my debit card with a new, with a new number. I felt as if my card was compromised. The reason I originally called for, but was unable to get the foreigner to understand. But even the debit card was too much for him to understand. I literally had to hang up before the colorful 4 letter words started to flow. Unreal! This bank has gone to a pit of country customer service center? I quit!

Absolutely terrible bank to work with---and I used to work at one! I'm only 24 yrs old and I feel like an old crabby person writing this review, but seriously! EVERY month since I have had my car loan with them (6), I have had issues. I set up my loan on auto-pay. It's easy and I don't have to worry about it, right? Wrong. Three of the six months, I got charged twice (over $800)--their solution was to mail me a check for the refund of one month. Ok, thanks, that will be awhile, but it's a solution. Doesn't matter, it's fine. Customer service (CS) was nice but didn't have a solution as to why I got charged twice. Just mailed me a check. Next two months--my scheduled payment doesn't pull. Why? CS has no idea. But now I'm late on my payment. They tell me to enter it manually. Fine.

BEWARE! This is one of the worst tools Huntington has introduced. If you are someone who does not watch their balance every day, or, if you live from pay-check-to-paycheck, DO NOT sign up for Stand-by-cash. If your balance is not where they want it (they frequently change the algorithm), they will decrease, disable, and report you to the credit bureaus. If you care about your credit score, it will take a hit, and you will definitely lose points. Now, keep in mind, when signing up for this tool, Huntington does not check your credit score.

I've had my account for years without issue. But companies will automatically check the auto pay box and bill the account. Having never had issues in the past, they seem to think they have to punish me by lowering my standby cash. Because that's all they can really do. But ** this bank. I'm moving to a credit union where I'll be rewarded for my good banking. And early paychecks? Too funny. If you count the night before my payday as early, you're an idiot. They offer absolutely nothing to long term customers. They like to predict that I'm going to spend $700 more in my account than I have even though I've never done so before. A really crapy bank. Even a Chime card offers more than this bank and I hate those types of entities. Better than Huntington. That's sad.

My job gives us our checks on Fridays. I signed up for early deposits which are supposed to come a 2 day early just for it to come the day after it was supposed to. They’ll charge you random fees that will cause you to overdraft before they deposit your money. (They take their time depositing your cash app also.) They’re constantly updating the app which then won’t even let you check your balance on a computer. I miss TCF…. Huntington is dumpster juice ** Gas…. That’s how much they suck.

Let me first start off by saying that this bank has TERRIBLE customer service!!! My business account had fraudulent activity THREE times and Huntington Bank did not have my account protected. They assisted me with opening up a new business account and they allowed another fraudulent activity to occur. They were really nonchalant about the situation and showed no type of reaction to what I was dealing with. When I told them that I was going to take all of my money out of their bank, they at that time suggested for me to set up Positive Pay. I have heard SO many negative things about Huntington Bank but I wanted to try them for myself. I should have ran when I had the chance. I do NOT recommend anyone to do business with Huntington Bank!!

I have an auto loan currently. I will be getting away from them ASAP. I had been making payments early and overpaying. I changed a payment account and paid I thought was a week or 2 early to find out it was only 6 days early.. Ok that is not too bad. But 2 days prior to due date I finally get an email that the payment was returned.. More than enough money in account so I try repaying 2 days prior to due date since I was given no info on why it was returned.

I would put my personal experience review here to let people know that there are some staff members in Huntington that isn't doing their proper job. My account was close by Huntington staff because they say that I haven't make any activities on the account for 60 days and it's negative $4.72. That's why they closed the account. So I made the payment the day that I visited the Pataskala Branch and the Banker said that they will fixed it.

In general, I do not have any complaints about the bank itself, other than their online banking website is a complete joke. I can see how so many people are reporting issues with overdrafts and things like that because the website is entirely unreliable, for trying to keep track of your funds. If I wasn't old-school in how I keep track of my money, I would probably be over-drawing my account constantly, because the website is all over the place when it comes to showing your transactions and balances. One day, it will show your correct balance, then the next day some of your transactions disappear and it will show that you still have money in the account that you don't have. If you're not careful and you use the website to monitor your funds, you could easily get screwed up by it.

Worst bank ever. They have no idea what they are doing. Somehow you can cash a check then put the money in to account BUT if you deposit check it sometimes clears and sometimes doesn’t. The website states that if you have banked with them for over 30 days you can have up to 500$ same business day lol. Not true at all. And if it goes negative over night they still hold you accountable even though they admit on the phone it’s a computer error. This bank is a complete joke and I will never ever bank here again. I have been with them for years. I can’t take the ** anymore.

Huntington closed my account for no reason. I asked them why the lady said we can’t give any information and this is our final decision. This is my account and they can’t provide any information. There was money in the bank I was never negative in my account. The only thing was I sold some items on Ebay and OfferUp and the money was deposited in my account. So they called that a “risk”. I also use Zelle. Many times we can’t deposit or withdraw from their ATM because their machine is down so I give cash to my boyfriend and he Zelle's it to me. This is the worst bank and I am glad to be done with them.

No vehicle, disabled, my drove me to Home Depot Memorial day weekend (Saturday to be exact). Used my debit card in the Garden Center and the thing had a skimmer on it and it was so loose. Well I told my father "there goes my debit card again". 2 weeks later at 1:51 am I get a text from my bank asking me if I just did a purchase at Amazon Music? Well here we are 6-11-22 and no access to my bank or money. My debit card says suspended and these clowns cannot be reached on the telephone! Been with Huntington since 1997 and now I'm shutting it down as soon as I get a ride up there. If you suspended my card then automatically send me a new one. Are you stupid!..SMH.

I had a business account with TCF. Never had any issues. You get audited every year by your insurance company when you have a business and online through tcf I was able to access all my check images and bank statements. This year the audit is up. Huntington bank does not keep images of the checks that you deposit. Literally awls you can get is your bank statements. If you’re running a business do not go to Huntington Bank. That’s no help to you and it’s more work on your end.

Updated on 05/16/2022 : The manager of the grand Blanc branch, refused my handicap father service Because he was unable to get out of the car and go inside the branch. He is a double amputee that just got out of physical therapy and did not have the strength that day. She told me to put him on my back and carry him in, he requires a back brace to support his body’s weight. That week, they canceled his debit card without letting him know making it impossible for him to pay his at home nurse as well as his utilities and get food which is what forced us to have to go to the bank that day. I called and filed a complaint.

Here is my view. First I was a TCF Customer since 1998. Great bank. Hungering has standby cash so with a credit score well in the 800, I spent all of the 1000 standby cash, paid back in 3 days. Did it again, this time they ask me to pay it back when I had a low balance so they could sink me. Wrong, I paid it back in a day they suspended my standby money. Look I am no fool. I will leave this bank for this dirty little deed. Never kick a down opponent!! I always have cash to pay everything. Why do you think I am always at 800 credit score. Bye-bye Huntington.

On the morning of April 28th, 2022, I was put in touch with a male individual in the tax department of Huntington Bank. I have been a customer for many years. This individual spoke so fast and was loquacious and that it would not let me talk and actually told me that what I wanted assistance with was NOT CORRECT! First of all, I was requesting help and not insisting that he answer whether or not "I" was correct! Secondly, I had an idea that this person must be on drugs. I could not believe how long-winded he was and how fast he was talking. Third, it really does take a lot of nerve to tell the customer that they are wrong and he never even attempted to assist me and the only thing left for me to do was say, "okay" "okay" "okay" while he repeatedly commented, "OH MY G-D" of course trying to insult me.

After Huntington closed my case with no resolve, I lost another $222 on top of the $350. I spent several hours doing research about the scam that charged my card for a product they misrepresented and consistently sent the information to Huntington card disputes. With my hard work and persistence, demanding Huntington open my case and investigate, I they were able to recover $350 so far.

I keep contacting their customer service to close the account as I am out of country and do not wish to return soon. But every time I call their customer service, they asking questions about my past addresses in USA, 25 years ago about just street names, despite answering correctly some of them they have fun by asking me to go to the nearest branch in USA. What a shame. They mean I have to come to USA just to close a bank account?. How can this type of ignorants and awkward bank is still in business. I urge all Americans to avoid this dirty inefficient bank. Do they think only Americans should do business with this bank. They have a minimum balance and should do transactions every year to prove it is not a dormant account. They keep threatening that dormant accounts have to pay high fees for being dormant. I doubt if they have any brains.

In short, they cashed a check out of the account that was not even ours. Their mistake and they admitted it. It took the account negative and bounced check fees were added. They said they would reimburse the account as it was their fault. It's been a week now and the account still isn't fixed. This is my mother's account and she is retired and on a fixed income. 74 years old and no access to her funds because of their error. Thank God she had funds at another bank.

First time using this account, with guided help from a bank representative with a mobile deposit. We deposited my husbands check via mobile banking…Photo of both sides of check deposited on Friday April 8th, and was told two times that the deposit would be available the next day, Saturday April 9th, 2022. The deposit was not available. Instead we got an email stating that they put a hold on the deposit until my husband's employer's bank (chase bank) can verify that the funds are available until Friday April 15, 2022!!!! There is a phone number on the front of the check if they need to verify the funds! Some MORON who is working on this hold WILL NOT MAKE A SIMPLE PHONE CALL TO VERIFY FUNDS AVAILABILITY! I know it’s “Their system”, but having a manager call the processing dept to try and get out funds available now for us, isn’t working either.

I manage my sister's banking as her POA. Huntington Bank has put her account on hold several times due to "suspicious" activity. I do appreciate the bank being cautious, they should not take forever to remove the holds after a reason for the activity has been provided. I would change banks if it weren't such a hassle.

I have now worked with several banks with regard to business accounts, working for different employers over the years. I have never experienced one as bad as Huntington Bank. It started with a horrible role out of the purchase and then transfer of accounts from our previous bank. (Losing account info, lines out the door at several branches to fix the issues of the role out, etc.) We have now been with Huntington since Oct 2021 (5 months), and just received notice of a second round of bank fee changes taking place. They are regularly changing fees every 2-3 months and each time, the fees have increased and are taking place on more transactions. I am actively searching for a new bank.

I’ve been a great customer for about four years, never bounced a check. Recently opened up a HELOC Or a revolving line of credit base on a second mortgage. Recently I deposited a somewhat large check from another bank which understandably would result in a hold on those funds however they closed out my access to Internet information on my account so I am operating blind. As a result my app was shut down as well as phone banking/information blocked. This makes it impossible to keep track of which checks are getting cashed and what current balance is. Damnedest thing I’ve ever seen. Bottom line is they do not care, go elsewhere. Don’t say I did not warn you

I've only been with Huntington for about a year and a half. I had heard some horror stories from people I know, but I also knew someone who was a branch manager at Huntington (a good friend who has since left and went to Fifth Third) that constantly talked about their new and innovative features like early pay and 24-hour Grace. So I gave them a chance. And my friend was right, those features are very nice and very convenient. Which makes Huntington seem like a legitimate major Bank, at least they did at first. I won't get into all of the ways they try to mail you on fees and our stingy on literally every rule when it comes to them making a buck and you getting screwed. I have banked with Fifth Third and PNC in the past and both always went out of their way to make something right for the customer. Because that's their

I started my bank account when it was Chemical bank. Then it switched to TCF, then Huntington. I never had any problems until Huntington took over. They overdrafted my account several times trying, then retrying, and retrying, to take payment for an order I cancelled and NEVER received. They stole a lot of money from me doing that!!!! I put overdraft protection on after that. Then after all their ridiculous fees to withdrawal my own money, I ended up negative 88 cents. They sent me an email weekly wanting their 88 cents, but didn't once tell me it would cause my account to close. So the IRS shows my tax return has been deposited in to my Huntington account, but Huntington shows they closed my account. No clue where my money is. This bank is a huge thief. Stay away!!!!

Horrible! Since Huntington Bank took over TCF they have done nothing but fumble small task. Task as small as failure sending notifications to the online website, app, email, phone call, text, or mail. Failure to accommodate customers for the mistakes made by the bank system, & or personnel. Failure to have clear & transparent policy. As I look for another bank I want everyone to know that this is been a horrible experience with a bank and they should save themselves the inconvenience by going elsewhere with their money.

I have had the Huntington credit card for almost two years. I pay it off every month and have requested a credit increase as I sometimes have more active months 2x. One time they told me I could not until it has been a year. The second after an hour said they could not. RUN.

Help me to understand Huntington... A business account got hacked and you say this on your site Dispute a Charge. "What?! You didn't make that purchase. We're here to help. Call us with the date of the charge and its dollar amount. Speed up the process by having the appropriate dispute form ready." Called the number provided by their website with my mother to assist her with her hacked accounts and they can't freeze your account on weekends or holidays? This is the 3rd time someone has hacked into her account and they said they could not do anything to prevent the hacker from stealing all of the funds from her linked accounts because it is a business account. We could not shut anything down online like the customer service rep said we could, could not transfer funds to keep them safe, and was told we would have to deal with this on Tuesday.

If I could give no stars I would. Huntington Bank is by far the worst bank open. They have no automated system to conduct business, their hold times are ridiculous, they freeze and put holds on your account for no reason. They give you the runaround with mixed communication, false information and seems that training or care for the customer is non existing. The worse thing TCF bank did was turn to Huntington bank. My account has now been under review for going on more than two months. I have submitted multiple times the same documentation, been to the branch over 7 times to the point the branch staff says they don’t understand what corporate is doing. After filing consumer complaints and reaching out to Attorney general I finally got some answers but not my money and still going through the same shameful horrible customer service nightmare. They need to be investigated honestly by the government.

Go anywhere else. Huntington is horrible, disorganized, and makes promises they never intend of fulfilling. I deposited a large lump sum of money with them wanting to take advantage of a new promotion for new customers. I never got the promotion after 4 months and when I called their customer service line; the rep was confused because she said all of the criteria was met and she requested a letter be sent out to me to indicate why I never received my money. I never even received a letter, let alone the bonus I was entitled to. My money earned me a whole $4.37 in four months. Screw you Huntington. I happily transferred every fricken cent back to Chase.

Huntington Bank has messed up consistently since they bought out our old bank. They locked our debit card because of a big purchase that we Told them about a week earlier-to Allow it to go through! Now I had to call three times to get through while my husband was waiting in the grocery store where his card was wrongly declined. We are seniors and had requested the Free checks that this bank offers. They sent the checks finally, three months later, and charged us almost $18 for them! That's not Free! I had to call them to get that corrected too.

I've been banking with TCF over a decade, they were bought out by Huntington. Accounts were not transferred automatically, canceled debit/credit cards with years of validity (2025 for my card), when I called about the issue their customer service representative suggested other banks would be pleased to have me. She was being passive aggressive on purpose, apparently having not checked that my account is indeed quite large and other banks actually will be very pleased to have me on board. They have no way for me to activate the new card they issued while I'm overseas. They would not provide the card service agreement so I cannot check if they are in breach of contract, though I think the chances are about 50:50.

They purchased my loan from another bank, then reported me to the credit bureau for nonpayment without even a phone call to rectify the situation. By the the time I was able to contact them to arrange for automatic payments, my credit score was wrecked.

I was forced to use this bank and the interest rate being offered was more than reasonable. Setting up the online account however was a nightmare. The website does not allow you to save payment methods and forces you to type in bank and routing info (pasting it in is blocked) multiple times to confirm a payment. It does not allow you to set up recurring payments while there is a payment due which means you have to make the payment then return several days later to set up auto-payment.

Ever since Tcf switched over I’ve been having problems and I’ve been with Tcf for years. Upon the holiday arriving my account went into negative. I’m a mother of 3. So bills and Christmas took over my account, I didn’t mind because I had multiple Direct deposit coming into my account. So one was child tax credit. Once it hit my account I was no longer in a negative.

This Company is absolute trash.. Got a letter in the mail about 3 weeks ago promoting an extra $150 for signing up for a checking account. Tried to sign up online, for 3 straight days was given (Our system is currently down, please call us directly). Called Directly... Agent was a nice person but dumber than a box of rocks. Never signed me up for the promotion despite us discussing the promotion 4 times. Everything seemed to be okay a week and a half... and then This past Sunday (December 19th) I had a slew of fraud charges coming from China hit my account which basically drained my bank account. Which I called immediately..

I have been banking with Huntington a little over 3 years now and I’ve never had any issues. Since then, they’ve changed a lot and offer their customers more advantages. However, like everything you may or might not like there’s always consequences. One, their full website doesn’t show the Zelle option like many other banks. So the only option you will have if you’re ever in need to send or receive money from someone using Zelle is to download their mobile app. Now the bad news is I have a problem with that. I’ve literally spent 10 mins talking to a Huntington Bank rep who explained to me that she got a call from an elderly customer who got very angry and cursed her out about the Zelle option not displaying on their website. And I can honestly say I concur because not everyone uses smartphones, or some people are just use to doing their banking transactions on computers.

I put mine and my husband's Christmas bonus checks in my account and they froze my entire account until the 21st. I can't even check balances or anything. Was told today that my account was overdrawn by 940 dollars even though have money in my account so now they are gonna charge me overdraft fees. Next step is I'm getting a lawyer. Terrible customer service also stay away from this bank.

You guys should have just kept everything the way it was. The reason why I'm saying that because you guys got rude customer service now and we can't cash no other checks other than Huntington checks. You guys need to fix that the way it was.

I was contacted by a member of Huntington National Bank Barin G. on phone number a Columbus Ohio phone number regarding concerns of my mortgage. HUD has placed a second lien on my home via Huntington National Bank without my knowledge nor consent. Barin would not answer my questions as stated. He accused me of being smirky and condescending. I asked him to clarify that he was member of management because the way he spoke to me was not representative of being in management. I stated I was in management and that the way he was speaking to me was not how I would speak to a client or guest. His response was "Do you have a problem" in a threatening manner. I asked if this call was being recorded. He stated he would forward on my request on hung up the phone.

I have been trying for over a week to dispute charges that were not made against one of my accounts (business account). Have literally spent hours and went to the bank immediately and have still not having this resolved. End up calling and put on hold or change to another department that never answers - have gotten recordings, have gotten call dropped calls returned and then again sit listening to music and never get to someone who can resolve. Very very poor customer service.

Like others have been caught up in the TCF to Huntington transition. Was a TCF customer for decades (i.e. account began with 123****). Since Huntington took over 60 days have had nothing but issues. Including but not exclusive to being lied to by CSR about routing numbers and even having a supervisor on the 800 hang up on me once I presented documentation via my online accounts contrary to her 'argument'. This bank will routinely lock your accounts and end up costing you, as their consumer, money and in turn will promptly blame the customer and insist it is the customer's fault. In the past 45 days I have had to take the time to go into a branch in person in an attempt to clear up matters, get accounts unlocked, etc. on 4 different occasions. In one instance the locking of my account prevented electronic transfers and deposits resulting in overdraft fees.

The merger from TCF to Huntington has been awful. Now fees charged and cannot link accounts, no longer able to pay employees electronically and cannot avoid fees if small business with lots of overhead.

At several locations (online and brick and mortar) my debit card has been declined so I was forced to use a credit card and then go online to make a payment to avoid credit card fees. Some of my autopayments didn't transfer - more of my time wasted straightening out that mess. I banked with TCF for decades without problems. As soon as I have the time and energy to transfer my accounts to another bank, I will do so.

Before Huntington the employees were friendly and helpful. Now IF you can even get help they are pissed off and rude. They don't care about the customer at all. Huntington works very hard at keeping your own money from you. TFC I could deposit a check and 100% of it was available. Huntington keeps your money for at least a day. Huntington is terrible. TCF I could cash a check no problem. Huntington...Nope sorry but your license is expired so I can only deposit. I am leaving this horrible bank and going to a small neighborhood bank where they actually care about the customer.

Huntington closed my account out of the blue 3 years ago. I was with TCF for 25 years and loved them. After the Huntington merge, they immediately closed my previous TCF account. Still no reasons given. Stay far away from this clown show.

Rude, doesn't care. Wants me to keep coming back to branch to fix their mistakes. At least have the right spelling of my name. Even before Covid.. Run, I have automated deposit. Run... Wrong name on card. Run.

I have been waiting for over an hour to report fraud to my business checking account. I even selected the number to have them call back. They called me and I was put on hold b/c this woman refused to help me since it was a business account. I do not recommend this bank. It's terrible. My husband and I are having a baby and just moved. Once things settle down, I will definitely be changing banks.

As a customer of Huntington, I am totally unhappy since Huntington took over the TCF bank, now I have to stand in long lines waiting sometimes more than 30 minutes to be served, totally unhappy, not recommend this bank.

We were Chemical bank customers for 30 years and never had any problems. The merge with TCF was very smooth. This merge with Huntington has been a disaster. They have gotten NOTHING right! We didn’t get any debit cards? Why? Because they didn’t order them? Our online account was never authorized so we couldn’t use it? Why? They had no idea? I paid off our mortgage on Nov 12th, I found out today the money is in limbo and was never applied to our account? They have no idea why? I think it's time to look for a new bank!

I never wanted to be a part of Huntington. I had heard before that their rates were bad but they ended up buying out TCF. So here we are, I go to pay a bill with my card and was $2 short in the account. So they ‘returned’ the payment. Then charged my card $20 for a return fee and also charged my account $32.97. -$52.97 to my account and no paid bill. Keep in mind that this is not an ‘overdraft fee’. It’s different and has different rules. Anyways, $52.97 extra for rent that month. It was pretty good business practice. If you like making money by suctioning it out of your customers like a leech.

I left TCF and went to Huntington. I was in love with my new bank. They merged with TCF and now Huntington sucks. They are a rip off! I use my debit card. The funds show deducted from the account (real time app) but yet every 2 weeks I owe the bank $300 in overdraft fees! This is the reason I left TCF and now I’m leaving Huntington. They rob you with overdraft fees. What’s the purpose of a real time app that doesn’t process in real time! This merge was a big mistake! I hate it here!

I needed quarters. On the way home I swung through the drive-through. I requested two rolls of quarters. I gave them my Huntington debit card, they asked for my dl and for me to sign the withdraw slip. I did. One roll of quarters broke in delivery. They asked me to go inside. No prob (actually I didn't realize inside was open). Manager berated me for asking for quarters. I told him had they told me right away to come inside instead I would have been happy to. I also said I had never heard or seen that policy anywhere. He went on a tirade about as bank manager he can do what he wants. I said, "Sure but how am I supposed to know - maybe hang up a sign." I turned to leave and as I was walking out he started to trash talk me stating that only a stupid person would ask for quarters through the drive-through.

I have no idea why it takes 45 business days to have lien releases that they should have released 2 years ago even electronically. Do yourself a favor and do not get a loan through this bank. Even if you ask their local branch to stamp your vehicle title to clear it out they absolutely will not do it despite the fact that the DMV state in their website that banks can perform this on the same day. Terrible experience. Fix this Huntington!

I went to the bank today to cash 2 state checks. I was told that I could only cash out as much as I had in my account. Seriously? Evidently a State authorized check is not worthy of being cashed 100%. Looking for another bank now.

Like most other folks here, I was a TCF customer (for over 25 years) and got sucked up into the abysmal place that is Huntington Bank. I never received my debit card and tried to order a replacement. So, I look on their app and their website to find contact info. Found the number and called... Damn... Over a 60 MINUTE WAIT TIME!!! I worked my way through their phone tree and reported my card as lost or stolen. Of course, to order a new card, I got bounced back to the only option to hold for OVER 60 MINUTES!!! Tried using the Automated Assistant on their app thinking you can usually get at least some help quicker than via phone. I type in "new debit card" as the subject I'm looking for help with and what do you know, it gives me the telephone number that I can call to ... wait for it ... wait for OVER 60 MINUTES!!!

I was a TCU customer that Huntington took over. I am just trying to setup reoccurring payments, which you can not do online. The first time I called it was 1.5 hours on hold to get my account setup online. Then to setup reoccurring payments which you can not do online apparently, I had to call back and I sit on hold for another 2 hours and then was hung up on because their call center closed. No warning, the hold music just disconnected. How are you ever supposed to talk to anyone? TERRIBLE service.

I live in Minnesota and banked with TCF Bank. Huntington bought them and it's a disaster. None of the ATMs in my area seem to work and they don't seem to care. I have been trying to get cash out of the ATM at the bank for two weeks and it never works. I used to be able to go to a SuperAmerica station nearby that had a TCF ATM but now it's a private ATM that charges $3.50 for a withdrawal. Today's Veteran's Day so the bank is closed so I have no way to get cash. Very poor service. I want my TCF Bank back with whom I have banked since 1985.

After Chase raised our fees, I thought I'd take my banking elsewhere. Huntington was local and we had an auto loan through them, so I thought we'd give it a try. It was a nightmare. After my first deposit, they froze our account for being new. I didn't realize that we'd get penalized for depositing money. A week after the check THAT I WROTE TO MYSELF cleared my bank, the account was still on hold. I called customer service and they told me there's nothing they could do. I had to ask to speak to a supervisor who finally got the hold released. In the meanwhile, all the accounts I had tried to connect (investments) suffered major glitches because of the freeze. And the next time I deposited a check, I ran into the same problem of money not being available. Congrats Huntington, you literally made Chase money - I don't mind pay $12/mo for reliable service anymore. And I'm looking at refinancing my auto loan so I don't have to look at your bank anymore.

I lost my account because of “fraud” that never took place after paying my rent. They said they can’t tell me why and they said they sent a letter out last month which I never received. Lying trash!!!

Huntington acquires TCF, and sends out a new debit card - to the wrong address. Then they say you need to activate this card (which I never got), and deactivate the old card, leaving you with nothing. Then you get on the phone, request a callback, still get put on hold, and then switched to another dept, and more time on hold. Finally they tell you it will take two more days to get another card - and cost a $25 "service charge". TCF was not my favorite place, but at least you could go into a branch the same day and they would issue a new card, at no extra cost.

On hold for over a hour and three different wrong transfers, I'm refinancing my loan just to get away from this disaster of a company as they took over tcf and I didn't want them in the first place, goodbye.

My wallet was stolen the Friday of the weekend that TCF bank was merging with Huntington. I called immediately Friday to have all my cards and accounts locked completely. Somehow through the merge between the two the information does not get passed between the two banks and my accounts became unlocked, resulting in almost 17,000$ fraud out my account!!!! Mind you that this person went through a drive through and cashed a a fraudulent check through my account of 3,250$...

I was a TCF customer for over 25 years. Had very issues with TCF that weren't resolved. When Huntington took over TCF I had a feeling things would be screwed up with my direct deposit. No issue with my check on October 15th. Today, Nov 1, no direct deposit. This is after I asked at a branch if I should change my work's direct deposit form to the new account and routing number. I was told there was no need to change anything and no issues would arise. Called the customer service number. 1st rep wouldn't assist me unless I told her the last exact dollar amount transferred in from another place. Told her the transaction date, what institution it was from and the rough amount. She wouldn't assist me any further unless I had the exact amount. Since I was on my cellphone and couldn't access my account while talking I ended the call.

The account was previously with TCF. After the transfer my mortgage payment was changed from electronic to paper check. This payment has been electronic for 17 years through three bank buy-outs without any issues. I called to get this changed back to electronic a week ago. Payment was suppose to be delivered by the first of the month. Huntington has now changed the bill to be sent on 11/29 for delivery by 12/08 by snail mail! The web site will not permit me to edit the send date earlier than 11/29. Making matters worse is that the mortgage servicer has a horrible reputation for getting payments correct and the electronic payment was my only protection against their incompetence. Huntington customer service takes over an hour to respond to requests to fix this issue and fails to fix the problem.

This bank has just taken over our old bank, Tried to contact Huntington about a matter they brought to my attention. Was unable to contact both online and via phone to no avail. Message said they were busy and to call back later, then hung up. Looks like they grew their market without adding staff. Or they just don't care?

This company does not have email support and they expect you to call them back which can be as long as over 3 hours. When you miss the call they give you a voicemail which says: Press #1 to connect. Well, serious! How can you do that when you are in voicemail. It has taken me over 5 days to talk with someone just to tell me they do not have the ability to mail or email me to a letterhead letter for my nonprofit organization for some information that is needed for necessary items which TCF is no longer dealing with my banking needs. This is the worse bank I have any dealt with. I am pulling all my money from this bank and I certainly hope you will do the same. How can this bank even be considered a reputable company.

They took over my TCF Bank. In the transfer they messed up my car payment so I got an overdraft fee twice. They fixed that then they took two car payments out in a month. I'm done with this bank. I'm taking all my stuff and transferring it to another bank.

Worst bank ever! I had 5000$ unauthorized withdraw from my account - The bank said that their investigations didn't lead them anywhere. With a police report and a fraud application filed they still refused to refund the money. We froze that account and until now they won't remove the freeze from it! I went to the bank myself the lady looked at me as if I am stealing my own money! My husband insisted on staying with them, we were promised extra security on our shared account. Some one was able to breach the system and steal close to 980$ as no security measures were posted on the account.

Nothing happened the way it was supposed to. Couldn't log in. Debit card a week late and now my paycheck is missing and they have no idea where it is. Had to spend a half a day resetting everything to pay my bills. Will be moving to a credit union.

Huntington took over TCF and you can't speak to anybody at all. On a Saturday morning I tried to go to the Coon rapids Minnesota Riverdale location to deposit my kid's paycheck. The line wrapped around the branch and there was one person working while a manager just stood there. We finally had to leave. The customer service is worthless!!!

My bank was bought out by Huntington and it has been a full week of attempting to reach their business customer service. I've probably racked up about 30 hours on hold and counting because I'm still on hold and have nothing to do but leave reviews to distract myself from the mind ** wait music... They totally botched moving my account migration because I can use Forgot Password? Forgot Username? using the email that they've successfully sent emails to this whole last month.

Started with Marshall Savings Bank, got bought out by TCF Bank, then they sold out to Monarch Community Bank, they sold to Chemical Bank, and finally back to TCF Bank and of course now it’s Huntington Bank. I was warned by past customers of Huntington Bank that they are not customer savvy. All about the buck. Staff are nice but over worked and apparently under paid. Never anybody at customer support, always having ACH problems, and the transition has been a nightmare. The first week after the buy out has been so ridiculous you can’t even get into the door so many people waiting to get log in issues fixed, balances are not correct, I’m tired of dealing with the constant problems they have created.

TCF Bank of Minneapolis just sold to Huntington Bank of Ohio. I was worried about how the changes would affect me and use of my money. I was with TCF for more than 10 years and I got treated well. But I thought this change would be traumatic. I had also had just moved and just needed more access to my money. To my surprise I got instructions in the mail from Huntington on how to proceed. They must have mailed me a couple of times a week and all I did was follow their very easy and detailed instructions. The change over went without a hitch and I find the Huntington Bank site easier to use and it has more helpful tools for budgeting etc.

In the process of being transferred from TCF Bank in Michigan to Huntington due to a buyout. This is been miserable and completely avoidable. Now I'm in bank purgatory because I can't access my accounts and can't find anyone to take a call and the website doesn't work. How awesome is that?

No customer support anymore. I am looking at other banks to take my 1.5m commercial business. Have banked here for years. And this organization has declined steadily over the last two. And in speaking to the branch associates, they give me the impression they could care less.

TCF purchased Chemical Bank of Midland about three years ago in a seamless move that required little from account holders other than to continue to patronize as before. Too bad it was such a brief relationship. Huntington has been involved in a takeover-transition/rollout for several months now, that has given us booklets of boilerplate, a steady stream of email and USPS mail requesting dated actions by TCF clients to facilitate transition all leading up to the switch on October 12. I completed these tasks on 9/28/21, and have an email from Huntington attesting that I'm "all set when online access to Huntington switches to Huntington on October 12".

They did fix the issue eventually, but I still had to take off a star due to all the stress it caused me at the time being as it's my only house that I live in. They do have a very good online dashboard system that makes making mortgage payments easy. The final payoff was very easy too. So I ended up really liking their online system once everything was straightened out.

RUN, I was with TCF Bank that merged with Huntington Bank. I don't think it's been a week and I have a unexplained fee for "Check Image Statement Fee". I called the bank to ask why, I have been on the phone for over 50 minutes without speaking to anyone. When it come to my money I don't like waiting. Because a lot of my bill are automatic withdraw it will take about a month to transfer everything. One more thing I have to do because of bad customer service. I'm going to another bank tomorrow to start a new account. I don't feel they deserve a star but the system won't let me leave a review without giving them one.

Just transfer to this bank due to TCF bank. This bank is horrible, the day my account transfer 10/12/2021. For unknown reason I was charged a total of about 500$ for no reason. Called customer service and it was an horrible experience also.

Stand by cash does nothing for you except lowers your score on the credit bureau. Also beware when you go on vacation and use your debit card. They freeze your account and does not care that you can't rent a hotel room without it, This is the worst unkindest generic bank on earth. I tried calling corporate to get the problem resolved to reach someone who doesn't speak clear English.

I used mobile deposit to deposit a check. After doing so it was flagged as fraudulent and both of my accounts were froze and could not use whatsoever. I called to multiple phone calls to even get an answer. One person at customer service even gave me advice to borrow money from a family or friend. I mean really? So they flagged the check. That's great but why freeze my account and my money that's already there?? Never did get an answer about that, But if that check was fraudulent what about the 2 I deposited a week prior to it from the same company by the same person and for almost the exact amount. If that's the case they have a flawed system and just flash stuff when they want to. They used to be a good bank. I have been a customer of theirs for 13 years. I have never been more embarrassed to admit something.

After deposit check in to my account I was locked out of online banking for a week until the check cleared. The only thing you can do is call every day to check your balance or visit your local branch. Very inconvenient.

Huntington let someone or somebody take money out of my account with a card that work. The card was closed in April 2020 but the. Money was stolen. Aug 25 2021. Can't nobody tell me anything so I'm closing my account with them. My money is not safe with this bank. #BADBANKBUSINESS

Simply the worst customer service in town. I could not get anyone to tell me where to mail my monthly mortgage payments. It was the simplest request, but no one had any answers, and no one wanted to help or take responsibility for the problem. Awful!

Do not get a loan from here! I got married in October 2020 and changed my last name everywhere except on my car loan. Huntington headquarters referred me to the nearest bank location and said I had to go into the office to change my last name on the loan account (during the middle of a pandemic it was strange that they couldn't accommodate a mail in request like every other bank I work with). I called quite a few different locations near me and all of them said the request has to go through headquarters. It was this back-and-forth none sense for months. Finally, one banker told me it would be easier to just paid the car loan in full and pay the extra money to the state to have the name changed after I had the title because they aren't sure how to change the last name on the account (are you kidding me?)!

I have been with Huntington for over 2 years now, mainly because my lack of options in other banks being from a small county. Over the course of these two years my card has been froze/held/locked without me knowing over a dozen times, and when it happens it takes 2-3 business days to unlock, how can you run a business like this? I’ve had over 6 checks that I’ve deposited that have been ‘reviewed’ because they've been ‘altered’, all of which after two week were deposited after long calls and teeth pulling conversation. I am so glad to be moving to a larger county so I can have a large, more customer friendly bank. I would rate Huntington a 1 star, but I’ve never had any money missing from my account so there’s that.

This bank in a 2 month timespan has turned into a complete joke. Everything is constantly blocked now. Transactions with BlockFi...blocked. Coinbase...blocked. Chase Bank...blocked. Robinhood...blocked. Called customer service, disabled the 3rd party security. Blocked. I'm done. I'd call tomorrow but it's Friday. That's usually when the app goes down, web based site is down...lol. No wonder people are moving to DeFi.