H&R Block Reviews

The second time, I was advised by the Franklin, NJ office to file extra income as an SCH is not a business. H&R Block is charging me $424, which was not disclosed upfront. Last year's charge was $600. Don't let them file it. Their website says, "You don't pay until you’re satisfied". I called and asked for my personal info back. To charge that much money and they are not available to reach after 4/15 is absurd. Mrs. ** has to keep referencing books and suggested that I do not file as a business this year and close business. She failed to put "final return" on business taxes last year and did not return calls. They charge CPA rates and are not CPAs.

I have gone to H&R Block for years to have my taxes done. This year was the biggest mistake I ever made. I went to the office at the Shoppes of Graylyn in Wilmington, DE. I was given the supposed tax professional ** who does not have a clue what she is doing and wanted to argue everything from the time we started to the time we were done. The biggest conflict was that my financial advisor who is not H&R Block takes his fee out of my 401(k), which is legal thing to do. She does not believe this or want to believe this even though I put her in touch with him. Is it the policy of H&R Block for their tax advisors to give financial advice, even though they don’t know what they are doing? She thinks so. I will never go to H&R Block again for anything. They are total rip offs.

Taxes filled by H&R Block and I never received check. I filed taxes for 2012 on February 9, 2012. It is now March 15 and I still haven't received my tax check. I don't owe anyone. I'm irate! I will never have H&R Block prepare my taxes. Had I been lying, I would have never taken the time out to write a customer compliant.

After wading through hours of poor programming, the program tells me that a return has already been e-filed for my Social Security Number and that I should contact the IRS and mail in my return. I contacted the IRS. It has not been e-filed. I can't get back into the program to try again. Oddly, the interface to accept my payment works perfectly. After years of suffering through H&R Block, never again.

On Monday, February 13, 2012, I went into H&R Block in Monroe, NY to have my taxes done. Upon sitting down with the agent, I inquired of the price I would be charged to have my taxes prepared. The agent informed that she was unable to give me that information because the computer generates the price according to the number of pages used. At the end of the session, I was charged $373. I was not expecting this amount. I feel the agents at H&R Block are misleading people into getting their taxes done and once your taxes are done, forcing you to pay outrageous prices for your taxes. I should have been given the opportunity to decline this amount but was forced to pay because I would not get my taxes back. They advertise your refund will be issued within 10-14 days. It is now March 13, 2010 and I have yet to receive my refund. I now have to contact the IRS to ascertain the issue with my taxes.

H&R Block’s Emerald Card is a joke. This is my first time using H&R Block to prepare my taxes. Boy, was it the worst. I found out that I would be charged if I don't use my monies that were placed on their card in 90 days. If I transfer all my monies off their card into my checking out, they will also charge me a fee of $25. I not only don't get any interest on my monies if I don't touch it for a while, but I'm being punished if I don't use my monies. What kind of ** is this? This is nothing but a big scam.

First impressions are everything. After walking in the door and sitting down at his desk, the H&R Block representative asked if we wanted to see a joke on his email. He shared a joke that was bashing President Obama. He thought that was funny and an appropriate thing to do. Well, that was not our point of view and told him so. This was the first "red flag" and we should have walked out then. We started into the tax forms with him and he was fully aware of all that we had to do, as he filled out a checklist up front. He did not know anything related to medical expenses or anything related to education accounts.

I paid to have my taxes done at H&R Block in Topeka, Kansas since 2008. I got a letter in the mail last week from IRS saying that my 2010 taxes were incorrect. So, I took them into the office and had them reviewed. Come to find out the tax guy forgot to add a W-2 to our income and that caused our income to be less than what IRS showed we made.

I filed over 14 days ago. I want my tax returns. What’s going on, and why was $3,400 taken away from me? Please someone help me.

Last year I went ahead and used H & R Block to do my taxes since I had some different filing situations after a medical discharge from the military, after 13 years, which I was paid a severance payment and figured I would have a tax "professional" do them.

First I need to say that everyone else in the building seemed very polite but I get the one grouchy, rude and condescending older fellow. I only went to H&R Block because when I did my own taxes, I ended up owing over $4k so I thought I was doing something wrong. Well, it turns out that not only was I right but I also got the pleasure of being treated as if I was an ignorant, unprepared, boorish person who was lucky enough to sit down with this "tax expert" who kept asking questions about my return to his colleagues because he couldn't figure out why he kept getting an error on my return (he put info from w-2 into wrong block).

I received a letter in the mail which said I would get my taxes done for free for the RAC which is the one- to two- day. We all know they don't have that anymore, not the 7-14 day crap. So they charged me for a simple return of $324.50. I have used them for 6 years, and I will never use H&R block again. They are the biggest ripoff out there. I will go to Amscot or Jackson Hewitt next year, and I hope the rest of you, taxpayers, do too. Again, do not trust H&R ripoff block.

My husband and I went there this year for the first time; we filled joint. They sent it out and it came back once because something was filed wrong. Then they called themselves fixing it and sent it off again. It got sent back again and this time we were told it was still an error but we qualified for a credit. After sitting there and watching this person put the information in and apply this so-called credit, I was getting irritated. I got a call the next day saying it had been sent back again! This time because I have allegedly already filed taxes and to no surprise, we did not qualify for that credit. I obviously didn't file my taxes we were filing joint. So with all that sending and rejecting, someone has gotten a hold of my social and filed taxes.

We filed our 2011 taxes with H&R block this year. We have used them in the past, which was fine, but now, it's a different story. They pushed that stupid emerald card on us and said that we would get our tax money in 10-12 business days. Well guess what, we filed on February 4th and it is now March 9th, what a crock of ** they have fed us! We will never use those scam artists ever again.

Compliance fee / Hand R Block - I use their services each year, but this year, I noticed a $4.00 Compliance Fee. Is this legal? What is it for?

On February 29, I used H&R Block for the first time. I had a summer job, and my mother suggested that I go to H&R Block because she has been going to you for years and had always had a good experience and you had a free promotion. However, this was my first experience with your company, and I am very angry and disappointed.

For the amount of time spent with your tax person, I really think that you are overcharging the customer. I've used your service for the last 12 years and each year, the cost goes up an average of $50 dollars. I always have all of my information in order to just go down a checklist. The most time spent with me is about 1.5 hours. The cost was $492.00. Your personnel are always friendly and professional, but I don't think that I will use your service again. Just too expensive. I know people that are not as organized as I am for tax preparation and they pay a lot less with other companies. I am on a fixed income and I think you should give some kind of senior discount or repeat business discount. Please consider my legitimate complaint. Sincere thanks.

Amy ** at Town & Country Shopping Center in Burnsville, MN prepared my 24-year-old son's simple income tax ($9000.00 gross income) and charged him $78.00! Here in MN, he qualified for free tax filing for both state and federal. When I called her on this, she said she was unaware of this. She should not be a tax preparer if she is unaware of MN basic filing rules. She, if ethical, would have told him he qualifies for free filing. Give him back his filing fee!

I filed taxes on Feb.10. I gave wrong account. I called right back and gave the new one. I was reassured there was no problem. On Feb. 11, I gave check again and I was told no problem. It will be in right on the account. On Feb. 22, I received email saying check was deposited. I haven't received it. H&R Block didn't turn in new account until Feb.16. The bank can't do anything. Toll was returned.

I’ve been trying to get my information out of Poughkeepsie office for the past 2 weeks and it seems no one knows how to do it. Please help me to get my money.

I went into H&R Block on February 3 to have my taxes filed. I was told by the lady that filed my taxes that I should receive my "Refund Anticipation" funds by the 21st. After the 21st, I called them and they have been giving me the runaround. They charged me to direct deposit the RAC and after speaking to them once again today, they notified me they will only give money after the IRS deposits money into their account.

I sat with a tax professional for an hour, only to tell her all of my information and watched her type it into the computer. It was at the end that I found out I am being charged $458.00! They charged that much just to type things? I could've done it myself. Lesson learned, I will never go back to H&R Block. It’s ridiculous! I wouldn't be complaining if I made $458 an hour!

I filed my taxes with H&R Block on Feb. 3. I was charged $240.75.and $294.30 to pay on my Emerald card. Salvatore ** failed to file the proper tax information. I was told I would get my money within 7 days. It took 20 days and the State of California took it. In January, they gave me a $400.00 anticipation loan. The Emerald card has not shown that the $294.30 was paid. Then Salvatore had to do an amendment for my earned income credit, done on 2/13/2012. I still have no refund and I am so mad at the service from H&R Block. I have been going to them for 12 years, I want a refund from the company of $240.75. They allowed this mistake and I should not have to pay. I will not refer anyone to them ever again. I will never use their services either. I will let everyone know not to go to this company ever again. Horrible how they hire anyone with no knowledge of tax preparation experience. If anyone knows who to contact for a refund of my fees, please send me an email.

I've filed my own taxes since I was 14. I decided to go to H&R this year to save time and hassle and because I thought the fee was tax deductible. When my husband and I sat down with the preparer, my first question was to confirm that the fee was tax deductible. They said yes, just yes, no caveats and no additional explanation. Just, yes. So I proceeded with the thought that the service was basically free - whatever I'd pay in fees would reduce my tax liability.

Our tax "specialist" had no clue what she was doing. She stopped several times to get help from another lady. The other lady had to sit down at our "specialist's" computer and fix her mistake several times. Once, our "specialist" messed up all the work that the other lady had done, and then she told the other lady that she "had no idea why it was messed up; I didn't change anything," when she in fact had. It took our tax "specialist" almost 5 hours to complete our return. By the end of it, because she was so clueless, she decided that it would be better for us to take the standardized deduction instead of itemizing.

Return lost - I filed my return with H&R Block on the 6th of February. It was accepted by the IRS on the same day and H&R Block's bank is holding back my return. It will be four weeks tomorrow. They have been unhelpful when I have called them with questions. They are deceitful about where my return is, even after I spoke with the IRS (over the phone) and it was confirmed that H&R Block received it on the 29th of February. I paid an inordinate amount for the filing as well as the rapid filing fee.

I presented myself to the H&R Block to get a copy of last year's taxes. Mr. ** informed me that the lady that helped us the year prior had failed to contact us in February 2011 and have us come back in to finish the state tax, so the state tax was not filed until today! I paid $250 in Jan 2011 to H&R Block to complete my taxes for 2010. The state was filed a year late due to their sloppy work. So far, I know of no consequences except the fact that they put me in harm's way not completing the transaction I paid them for in good faith. I do feel they at least owed me a partial refund.

I have been an H&R Block customer for almost as long as I've been married and working for that matter. They always have had astronomical fees but now, it's ridiculous! For the last couple of years it's been a nightmare. Refund anticipation (RAC) is a scam! They don't get you the refund any faster than regular e-file on the IRS website or even on their own Do-It-Yourself e-file online. They admitted it! Customer service told me there is no difference in the processing time, wait time, or refund amount in anyway than selecting regular e-file vs. RAC. The IRS confirmed this and so did the office employees after I spent well over $300 to do my return with RAC. Plus the return was late anyway. There is also no difference what so ever with getting it direct deposited on an Emerald Card vs. your checking account. That was also confirmed. If there is a law suit or complaint forum to get a refund of tax prep fees, please, someone post it! Even if we can get them to stop all this false advertising and erroneous fees let’s get it done! They should not be allowed to take advantage of people and commit fraud! Enough is enough!

My husband and I filed our taxes on 2/8/12 and we paid a $317 to have our refund in 10-14 days and when the 23rd came, we checked to see if the funds were on the emerald card like we expected. After several calls to the IRS and H&R Block, I still have no money and no date to expect my money. We paid almost $350 in fees and still don't have our money. We have a newborn baby and an 8-year old autistic child to care for and with this economy being so messed up. My husband lost his job so we are now two months behind on our rent and other bills and all we keep getting is excuse after excuse. Totally not fair. H&R Block needs to compensate their clients and refund them the money that we spent in fees to have our taxes back quicker. I will never use them as a tax preparer again! I'm absolutely disgusted!

Refund on emerald card - I went into my local H&R Block office on 1-29-12. I had the emerald card forced on me and I was told I would have my funds on Feb. 8th. I called back on 3-2-12 to find out why my emerald card still had a $0.00 balance. I was told that my money should have been deposited on 2-6-12. I told her that was not the case and was told to call the number on the back of the emerald card. I called the emerald card and they said they see when the money was supposed to come, but it never did. I was then told to call the IRS line, which doesn't allow me to talk to a person and when I put my information in the automated system, it has no record of my information. I called the local office back and they said they didn't no what to tell me. I don't know what to do at this point.

H&R Block - Incompetent Tax Preparers: On February 15, 2012, I went to H&R Block for the first time. When I called for the appointment, I also got a price quote on how much it would cost ($200) so there would be no surprises at the end of my visit. The lady who did my taxes was very nice. However, when she finished, she told me that I was getting back $4,726.00 in state income taxes. This didn't seem right to me as I have never gotten such a large return from the state before. I asked her to review the information a second time to ensure it was correct. She did and she smiled and told me, “Yep, it’s correct!” Well, I had to take a form home for my husband to sign, authorizing them to do our taxes. So, the next day when I returned to H&R Block to drop off the form, I again told our tax preparer that something didn't seem right. She checked it for a third time and told me it was correct. It still didn't sit well with me. Luckily, my taxes hadn't been processed yet so I decided to purchase the Peace of Mind Guarantee from H&R Block just in case she had made a mistake.

My refund was not deposited on the forced Emerald Card when the IRS said it was deposited February 29. So I waited till the next day to call H&R Block and they told me they had no idea where the money was and to call the “Where's my refund” line. I paid $300 for nothing. I will never use them again. I suggest no one else does, unless you want problems. I still have not got my money and it has bee a few days.

H&R Block was granted permission to visit my the break room at my place of work (you're welcome for allowing you access to over 300 potential clients), at which time the representatives distributed flyers for tax service specials, and explained the details of their available services. At no time did any representative indicate that there was a separate $40 charge for the state filing. After asking about my specific situation, I was told that I would fall into the 1040EZ category, which would qualify for a free service on or before February 29, 2012. I came to H&R Block on February 28th for service, and after waiting for over 30 minutes past my appointment time to be seen, my service was rendered. However, it was not until the end of the paperwork that I found myself in a horribly embarrassing and frustrating situation. I was told that I owed $140.00. I asked why, and I was informed for the first time that the state filing would be a separate charge, and that the savings bond that I had cashed and the Roth IRA that I had taken my contributions out of had cost me $100 to file. What?

I’m waiting for my card to get money on it, which was supposed to be 2days ago (Feb. 29). So I came across this trying to figure out what’s going on and what I saw devastated me. One comment said if you call they’d admit it’d be 7-10 days later but blame it on the IRS. That happened. Not only should I have been told before filing with them, but there’s also the issue that it’s only H&R Block customers! And if my IRS status says "processed" before my money is on the card, I’ll be in on the lawsuit along with everyone else for theft by deception! $400 is not something I can afford to give away if not for the reason it’s perceived to be for!

He lied to me about not having info from last year’s tax info. I saw it as he was doing my taxes. He said I would have to pay him to file taxes even though I was only getting $184 back. I got $420.00 back last year. He would not let me add my common law husband to my taxes. Rude.

Recently, I posted an incident at H&R Block and their Irvington, NJ was able to handle it and get my refund for this miscommunication. Natale, she was great and I thank her.

This is about H&R Block Sears, Watchung, NJ, regarding the office manager Belinda, and the HR representative Ray. On 3/1/2012, I sent my teenager to file his taxes at H&R Block, because their advertisement said they offered free tax preparations for those using a 1040EZ form. Their office at Sears ended up taking almost half of my son’s refund, through extra charge, charging him for around $80.00 in fees. They also made a mistake when recording his personal information in the documents.

I, as usual, have used H&R Block to eFile my tax return. In addition, I have used the same tax preparer for 5 years. Every other year, my ex-husband and I alternate the claiming of our son. This year, my tax preparer made an error and claimed my son during the eFile process. Now, what does this do for me? Well my ex-husband cannot file his taxes until after I have received my refund, at which point, I need to pay to mail the amended tax return with the amount that was mistakenly given to me, and then wait another 10 business days so the IRS can amend the tax return, which will be in the month of April. I have never received the $50.00 refund, today is 3/1/2012, I was to receive my return on or about 2/21/2012. That never happened either.

H&R Block charged me $136.00 for a simple tax return of $300.00. I couldn't even understand the woman, she spoke bad English. Also, I had my 1 month old baby there so the woman did my taxes and walked to the front counter said have a good day and left for the day quickly. The lady at the front desk said it will be $136.00. I told her how is it that much when I am only getting $300.00 back and I told her the lady who did my taxes did not do anything major. The lady said well she is a professional and said it will be $136.00. I had no choice than to pay. I feel very upset that I was charged this much and they would do that to me and see I have a newborn child and know obviously I need money.

2008 tax cut did not calculate the pension exclusion correctly. They excluded the entire amount and I have to pay tax and penalties because of it. H&R Block is playing telephone tag instead of addressing my concern.

I have been a client with H&R block for six plus years and I had received a paper in the mail for free tax service this year and, of course, they charged me $324.00 for a simple return. I will never go to them again and it is not the first time they have ripped me off. They should be sued for the money that they are stealing from all their clients. I hope that the millions of people who reading these complaints would not use this scamming company. They really are liars and it is all false advertisement when it comes to them. So all who choose them should be prepared to be ripped off and all that have used them know what I am going through.

I used H&R Block in East Patchogue New York, to file my tax return, I paid $350. When I received my check, I went to the bank to deposit and the check bounced! I waited 2 hours in the office for a new check to print and that one bounced, too!

I went into H & R block to have my taxes done on 02/02/2012. This was my first time using H & R Block, needless to say, I won't ever use them again.. I was told I would have my refund on my Emerald Card that was forced on me on 02/15/2012. I paid $317.00 just to be lied to.

We understand you can not control what is going on with the IRS, but what you can control is good customer service! H&R did not tell us what was going on till after we filed our taxes; in other words, after we singed the paperwork that agreed to pay them $315.00 for the RAC. H&R new what was going on and continued to take money for a service they could not provide. As we sat there doing our taxes, not once did the tax preparer say you might not get this in 7 to 14 days due to delays; she said it will be available 7 to 14 days and you might add on a day or two due to your bank. We found out what was going on when we were walking out and over heard an upset customer. Then we started asking questions and they said that was only for the people who field last week.

The H&R Block agent entered all of my tax information, had me sign, to only then tell me that "the computer", for some reason, would not file my taxes under the 104OEZ, and that I might want to file on my own, as it would cost $90 for H&R Block to file. I own my home. I am married. I have an income under $50,000, including my wife's social security payment. That's it, but the H&R Block agent was clueless, as to why the computer wouldn't file my return under 1040EZ, really. The H&R Block agents do not know in advance, on a simple return like mine whether it will or will not file under 1040EZ? So, I left the store without a copy of the return they prepared, because she said they would have to charge me to give me a copy. So, I will file online on my own. What a glorious waste of time!

I contacted Nutley, NJ H&R office and spoke to a rep. I was told I qualified for free filing of EZ 1040. When I got there and taxes were finished, they told me the price was $132.00 vs $39. I questioned why I was quoted another price and free filing. I was told due to the fact that I had an IRA Traditional vs a Roth, it did not qualify me. The preparer told me she "assumed it was a Roth" and she said "I have to make sure to find out next time before I quote a price". When she told me the lowest she could go is $100 and she could mail me back the $32 after tax season, I left in shock and reported it to the district office in Irvington, NJ and a gal named Natalie said she would take care of it. I am requesting that H&R honor their original quote of $39 and refund me $93.00 vs $32 immediately as an act of good faith.

We filed our taxes on February 7, 2012, and they told us our taxes should be here in 7-11 days. Then my husband called them last week, and they said, "Oh, it should be there any day now." Today makes 21 days, so my husband called them again. Now it's "Oh, we didn't file them; we forgot too." And then, they called again and said, "You need to pay some more money." Ummm, I don't think so. This is **. We have people to pay, and we are getting screwed by H&R Block.

I had my taxes done via H&R Block yearly in the DC area, and it seems like they go up by an enormous amount yearly. My bill was $280, and I didn't have as many deductions! My mom is retired, so her bill was okay at $55 (I think. She is 81 years old, by the way), but my brother, who has little to no deductions, with the exception of tithes/offerings to the church, was billed over $300! It's outrageous! I am not sure how they even stay in business! It's a ripoff, for sure! I am now in the process of looking for a CPA to do our taxes for next year.

My fiancée talked me into going to H&R Block because of all the good things you guys can do. When I made the appointment I was told they would schedule it so we had time for the both of us to do our taxes. However, I’m a first impressions kind of gal. When the guy acted like hey I’ve been here all day and you’re going to have to wait and then not happy we both had separate taxes, I was feeling like wanting to go. After my fiancée was done, we started with mine and he was like you can’t do this and that and you owe that’s just how it comes out. So I signed the paperwork, really upset, and went home. After looking over the taxes, he never put my daughter on as my dependent.

I spent 1.25 hours with an agent who I did not feel comfortable with. She did not seem to know what she was doing and actually told me how confusing it is even for her. I was charged $366.50 after using a coupon. I had 2 W2's, cashed in a 401K and had two state forms. I have used H&R Block before when I've had more to file and have never paid this much. What upset me more is that she couldn't explain what the charges were for. I was so flustered that I paid and left planning on calling customer service the following business day. I have called customer service numerous times and have yet to receive a resolution. A woman in the escalation center told me I would not receive a refund and said I was 'entitled' to never use them again.

I filed on Feb. 4th, and got the Emerald card. The girl that did my taxes was really nice, and she gave me a date of 7-14 business days from the 6th. It is now the 27th, and I'm being told I will receive it by March 6. That is not 14 days, but a month. People who filed with different companies after I filed, have already received their refunds. I will never go back to H&R again.

I filed my taxes with Block at home, on Feb 3rd didn't get anything so finally I did the chat thing and was told that Block received my taxes on the 21st of Feb. and I had to wait 3-5 business days. Really, who does that? Just deposit my money what is it the interest or something? It's now the 25th. I better get my money on Monday or I am filing a complaint. ** you all can talk all you want but if no action then your money will be sitting, not me. I'm going to do something about it, and by the way screw H&R Block. Never again!

We have used H&R Block for several years without any problems until our 2011 Return. We had to keep correcting the tax professional's work and the excess fees that she wanted to charge. Then we had to pay extra for the direct deposit, so we could get our refund within 7-10 days. It has been 3 weeks and no refund. Then we find out there was a glitch with their software security and that is why the IRS had to re-process H&R Block's electronic returns. I feel we should get a refund for filing fees!

We have been using H&R Block for the last 9 years and a few times early on before that. We have used the same tax person for those last 9 years and really like her very much. We sat down at the desk and proceeded to file. We use a tax person as we have a few extras such as stock and dividends that we feel better talking with our tax person. However, we never minded paying to have our taxes done and found it to be reasonable, but with no explanation of the price going up as much as it did we were in utter shock. For approximately 45 minutes of the hour that we get, the other 15 min. were idle chit chat, our cost was $449.

My wife and I filed our taxes with H&R Block. It cost around $400. Three weeks went by and no return. So we called them, they said IRS had rejected it. So why hadn't they told us. H&R Block said we needed to paper file, they would charge us $200 for the papers. So my wife called the IRS. She has a stolen identity PIN. She found out that H&R Block had entered the PIN in the wrong place.

I filed my taxes with H&R Block for the last 4 years with no problem but this year. It's a little bit ridiculous. I filed my taxes with H&R Block on 2-2-12. On my paperwork, I will get my refund on 2-15-12. It's now 2-25-12 and still no money. I filed my boyfriend's taxes on 2-5-12 and he received his money already. His were filed with FreeTaxUSA.com so when I called H&R Block, they said check where's my refund and guess what? The IRS had no info for me until 2-23-12. I don't understand how this is legal. H&R Block charges all this money and it takes longer than mailing in your taxes to the IRS.

I went to H&R Block, and they did my taxes. I was very satisfied with the person that did them, but when it came time to pay, I owed $307.00. I am a single mother with a child, and they charged me up to $32.00 for each form they filled out. Watch out people, they are robbers. I did get a print out of each charge, so I know what they did, just highway robbery! They claimed they could not offer any credits. My return is one of the simplest ones to do. From now on, I will be doing them myself!

I filed my taxes with H&R Block and set it up for direct deposit on February 1, 2012 at a cost of $200.00. I still haven't received a refund and can get a direct answer from anyone. Why is it taking so long? Like others, I have bills to pay that this money was to cover. I feel H&R Block could have given me more warning that there was such a long delay. I won't repeat this mistake by coming back next year. I am very, very disappointed.

My son who is 22 and in college (every penny counts) started the process of "Free Filing" total fees was $60.90! His taxes were not complicated, he had no itemized deductions. And after you spend a hour entering all the information they require, you get nailed with a Refund Deposit Account Fee of $32.95 and a free edition state return (M0) fee of $27.95! His total "Free" preparation fee of $60.90 was 12% Free Fee of his total return.

I am irate at H&R Block. I went in to do my taxes on February 6th and was told that the glitch that had delayed taxes before we filed were being taken care of. We asked our agent if our taxes would be late, and she said that no, that everything was fine now with IRS. It is now February 24th and we still have not received our refund.

My wife and I filed our taxes at the local H and R Block on Feb. 3, 2012. We where told we would have our money by Feb,15,2012. I contacted the office on Feb 17, and asked them why my money had not been put on my emerald card. The lady said, I am sorry you haven't gotten your money, give it until the 20th and I am sure you will have your money. On the 20th, I checked the balance of my emerald card and my balance was still $0.00. I paid $317.00 to H & R Block to file my taxes and receive our refund within that 7-14 days they have led people to believe.

I have filed my taxes with H&R Block for many years just as many of the testimonies on this site. This year I filed at an office on February 3rd and paid the fees to have my check within 2 weeks and that I would receive a call. After I did not receive a call I visited the office and I was told the IRS was delayed by 4-7 days. Once again I did not receive a call after another week of waiting. I visited the office once again and the representative said "Have you checked the website IRS.gov?" I explained that I was told I would receive a call. Now IRS.gov states it will be March 6th. Next year I will seek another service or a private accountant.

I filed my taxes with H&R Block on the 1st of Feb. On the IRS website, my refund was transmitted to H&R Block on the 21st of Feb. Still, I have not seen any money. IRS has done their part and paid my return. H&R Block has not done their part. I paid over $300 to file my taxes. Where's my money, H&R Block?

I filed my taxes the 3rd of February with the understanding that the return would be here in no later than 14 business days. Now being the 24th, I am pissed. H&R Block knew about the IRS delays at the time I filed and yet I was not informed nor have they tried to contact me. I have filed with them for almost 20 years. I am glad to say that I will never open their door again. They should give the money that they charged people this year back to them because we could have mailed them off ourselves and got them back by the time they will have them to us. I spent $391.00 to e-file.

I took my taxes in the H&R Block office to be processed and I left them there. I got a phone call from a person that had a question and I didn't hear any more. I waited and waited for about two weeks. I went to the office to see if they were done and they were. They charged an outrageous $157.

First of all, I usually do my own taxes, so I am not dumb. Due to time constraints, I decided to have it done. The lady I had, did not know how to proceed with my stock information, so I had to leave it, and take my time to come back the next day. I found out that my charges reflected the additional time for another rep to review the forms. That's not my problem! If the lady would have been trained correctly, that would not have happened. After fussing, I paid for it. Then shortly after I was home, I got a call, and said I had to come back, because they forgot to get my federal W-2! Again, I have to take my time and gas to cover their butts, because of their oversight. Will I go back? Never! I should have had a partial refund. The reason I went, was for time constraints, but I had to spend extra time and gas (twice) to get my taxes filed? I am going to tell everyone I know, do not use H&R Block! By the way, I occasionally write newspaper columns. Guess what one of my topics will be?

I've read the other customer complaints and mine is exactly the same. I'm just in Atlanta, GA. I've chosen H&R Block to prepare my taxes for several years now, and while I can't place all of the blame on your company, I do feel my expert tax professional should have said she wasn't sure when the date would be before I'd have my tax refund. She could've easily stated that she was uncertain, because the IRS was having some backlog problems. Ultimately, the IRS was who said it could take up to 21 days. I was also shocked, and appalled at all the new fees! OMG! This will be another reason for me to find solace in another option for filing my annual taxes; either by a private person, or one of your competitors. I was so excited when the preparer gave me a final total amount, and then she clicked to a page that showed fees for direct deposit, fees for just a GENERAL deposit or a check option, and then this Emerald credit card.

Me and my husband went to H&R Block and had our taxes done on February 4 .He had his put on the Emerald card because it was a faster refund and at the time was free. I had mine direct deposited. It cost him $180.00 to have his filed and he still hasn't gotten his refund, nor have I. He was suppose to have it on his card on the 15th and mine was to be in my account on the 17th. Here it is, the 23rd and still no money. This is B.S., some people count on that money to be there for bills and when it isn't and things are getting disconnected because of it, it hurts and makes people very angry. Thanks for nothing, we wont be back!

We had our taxes done at H&R Block. They charged us over $250. They practically forced the Emerald card down our throats. It takes forever to get our refund. Finally, it came, and we looked up where to pull our money out at. The ATM was an all point, like they said to us, and still they charged us a fee. After we complained to the office, the phone number they gave us, and the district office, all they can say is "we can't help you". H&R Block not only lied to us, but they stole money from us! Beware of H&R Block.

H&R Block was not truthful about the money being put on the Emerald Coast Card on or around Feb 15, 2012. My brother, who filed on the Feb 13, 2012, got his money Feb 22,2012 . The agent I talked to said, it would take longer for direct deposit. She lied, I could have been had my money back. Now, when I call, they tell me 3 weeks after the date of acceptance. I have used H&R Block for years and they sat in my face and lied to me about that card. It will take a month for my money to be put on that card. I could have saved $355.00 that I spent to have it there faster. Shame on you H&R Block.

My husband and I filed our taxes with H&R Block on February 2 and we were told that our check was going to be in the bank (direct deposit) by February 21. We are still waiting. When I called, they blamed it on the IRS but here is my problem: Never did they tell us we would not get our refund until the IRS paid them. We signed a paper that said when our return was accepted by the IRS, H&R Block bank would then deposit a check in our account. Well our return was accepted at 12:21 am on February 3. Folks, we all need to get together and get a class action suit going against these lying **! Money is hard enough to come by. We sure don't need to be robbed by a large company like this.

I took my paper work to the office to get my taxes prepared. I am a divorced woman with no deductions. After about two weeks when I didn't hear whether they were prepared or not, I stopped in the office only to find out I was charged $157. I have never paid such an outrageous amount. Is there something that can be done? I purchased my home through a government program in 2010 and I am having a hard enough time making ends meet.

My 18 year old son went into H&R Block here in Hemet, CA to file a 1040EZ under their ad of free tax preparations. Expecting her to guide him, he told her he lives at home with his parents (and we support him) and showed that he only had $4,100.00 income for the year. She filed him as "not being able to be claimed on someone else's taxes return".

Once before, I have had a problem with H&R Block. I did my taxes back in the 90's and now here I go again. I filed on Feb. 3, 2012 and was charged $260.00. I was told I will receive it on the 15th. Well, the 15th came and was told it will be another week the 21st. Now that date is here and I was told I will get it when I get it. In the past, H&R Block was known to keep people's refunds or take a large portion holding some for some reason or another and supposed to receive the rest at a later date. I hope this is not history repeating itself. For one year, H&R Block kept my whole taxes. They came up with one excuse after another. I've been a client of this company for many years after that. But I don't know how a person could file theirs a week after I did and did their x from home and I used H&R Block but still don't have mine yet.

My partner had a fairly simple tax to have done and was charged $194.00. That's outrageous. My granddaughter had a simple one also. She is poor and they charged her $250.00. A family of three with income less than $15,000 a year. I also personally know someone who had a very complicated one done and was only charged a little over $200.00. So what's up with that? How can they do that? They say you pay for each form they fill out--what a ** rip off. You can believe I am angry and more so after my granddaughter told me what she paid. I had to distant my mind when I got home. I was so upset.

My husband took our letter to H&R Block that stated they would do our taxes for free, which I thought was fantastic. He came out of the office with H&R Block charging us a $158.95 fee and we will only receive a $535.00 refund. This was to do a simple return for a couple living on one making just above minimum wage & one on social security. This is the worst deceptive practice that I have seen in a very long time.

I have been using free file since 2009. This year, I filed my federal return with no problem. When I went to log in a few days later, to process my state return, all my information was gone. It was telling me to process everything again. I called on three different occasions, before being told there was nothing they could do, since I was using the free edition. I cannot have access to my previous returns, or the current one. However, they are able to see them on their end. I was told I will have to reprocess my 2011 return, and mail in the state form, because I wasn't going to be able to efile. I was also advised if I wanted copies of the previous year's federal returns, I would have to contact the IRS. It seems like there could have been a way for them to reset the program, so I could have access to it.

I went to pick my returns up and have them did by my employer. Picked up papers and mailed to individual only to find out that H&R Block did submit my returns without my knowledge and signing any paper work. I called manager Greg for explanation on what had happened.

My taxes were done by H&R Block, on 2/1/2012. In the past, I have gotten the RAL through them. This year, expecting to do the same as usual, I was told after my taxes were done, that they don't have RAL any longer. It would have been nice to know, before filing. Then, they tell me my refund would take 2 weeks to get. I had no problem with that. I called H&R Block today, 2/22/2012, and the lady told me that I should now get it by 3/6/2012. I asked her how long the refunds have "actually" been taking, and now, after this long, she tells me 2 more weeks! Really, H&R Block! I paid $210.00 for what? A bunch of lies? This must be the corporate way to do things, because it's the same story all across the country, in all the H&R Blocks. I hope this bankrupts H&R Block!

I made an appointment with an H & R Block office (Baton Rouge, Louisiana- Highland Road) right down the street from our house. When my husband and I arrived, we were not greeted by anyone at the front desk, and finally, someone came to ask us what we needed. I stated I had made an appointment for 1:00. The gentleman told me that the person who we were scheduled to meet with, was with someone else. I came to find out that they take walk-ins, which is fine, however, it would have been nice to know this before, since I made an appointment, and was planning on not having to wait. He told us that there was someone else (Edward **) who could help us, and that we could have a seat at his desk, and that he would be right with us. We waited for about 20 minutes for this man to come out of the back (the whole time we could hear him chatting with another employee).

I filed my 2011 taxes with H&R Block on February 3, 2012. I had mine directly deposited to my bank account. On February 4, I went back to H&R Block with the rest of my husband's info to file his. The preparer said it would be quicker and less expensive to use the Emerald Card, so I did that for my husband's return. What a mistake. I received my refund within a week. It is February 22, and my husband still doesn't have his refund on his Emerald Card, basically to try it out, because he has a bank account for direct deposit.

I have to start by saying we were very satisfied with our tax preparer. She was very professional and polite. We have been going to H&R Block to get our taxes done for years now and we keep coming back because we like the service we receive.

I was told two different expected dates to receive my taxes. I was been lied to both times. I still haven't received my money.

My husband and I were expecting a rapid refund to pay our bills and some debt. We did our taxes on the 3th of Feb. and were told that we would get our money on or two days around the 15th. On the 17th we called to find out why we haven't received them and were told it was a hold up from the IRS. I'm steamed! We have this in writing so I was wondering if there are any law suits against H & R Block that we could possibly be a part of. This is totally fraud on H & R blocks part. My thoughts are that H & R Block should wave the fee or at least give us a large discount on doing our taxes. They should not be allowed to tell us we are getting our money at a specific date when we don't receive it I would say that is fraud? I have read many of these complaints and fall into the same category as the rest of the folks who have complained on this web site. To top it all off our Emerald card has been charged now for even checking to see if the money is there yet. Of course we called the IRS and they told us that we will probably see the money by the 27th. That's a far cry from the 15th.

I already filled a complaint, just making a statement .I find it funny that everyone that has filled with H&R Block has had nothing but issues, rude service, and when you ask them a question about your return that you paid for, they have no INFO and are blaming the IRS. When everyone that has used Turbo tax and other online sources have had no Issues what so ever and have already received the refund, while everyone that filled with H&R Block are stuck fiddling our thumbs hoping we receive our return within the next month or so. I have used them for over 6 years now and I have never felt so screwed in my life. I will be filling my taxes with Turbo tax next year and will only have to pay $80.00 to fill not $360.00.

I decided to take my fiancé Yesenia ** to get her taxes done right. So we went to the location 5601 Bandera Rd, Ste 104, San Antonio, TX (210) 521-4035. She sat down with a young gentleman, slim, dirty blonde hair named David. He seemed to be well mannered.

I filed my taxes on February 3 at the Belvidere location. I suspect that I did not receive the "maximum return possible." However, this is not my main concern. I had my taxes done at the same location by a different employee last year and received almost $800 from Federal. This year, I made almost $5,000 more and received almost $300 less. I did however win $5,000 additional on a scratch off, but I also claimed a child of 18 years of age.

I filed my return at HR Block for the first time (usually with Liberty Tax) on Saturday, February 4th, and was told that I will receive my refund by February 15th. I've attempted to check the status of my refund but of course my information can't be found. My HR Block representative can give me no information besides when she thinks I may receive my refund. I had the option of direct depositing my refund onto my debit card but the fees were ridiculous! It would have cost me well over $150, including the fee for my tax return. Next year Liberty Tax is going to be my choice of tax preparation like before. The fees are not too bad, dependents file for free, direct depositing was at no charge, and the refund comes back to you in a reasonable amount of time. HR Block needs to get rid of this Emerald Card because rather it being fast at retrieving your refund on time, and being convenient, it's the biggest headache of the tax season so far and it's only February.

Refund on Emerald Card is a lie! I filed my taxes with H&R Block on February 2 and paid $300 to get my taxes done. H&R Block said I would get my rapid refund on the Emerald Card on February 15. It is now February 21. They lie to their customers, and charging that much money is shameful. And then to lie!

First when I went in to have my taxes done, I was to receive a great deal of return, but when I was charged $412 or something like that, I said “OK since I am receiving well, but now that I am only getting back half that amount and less papers to fill out, I don't think so!” Same amount to pay. They can kiss my business out! Their prices have never been so ridiculous like now! Get real, H&R, get real! We, the people, need "all" of our hard-earned money back! I will stick to my family member that does it better and looks out for us as before. He warned me, but I wouldn't listen. Now I see.

This is a bait-and-switch complaint. The software works okay, though some SW glitch cost me almost 2 hours on the phone. When you e-file a state return, it costs you an additional $20! Instead, you should print it 2 pages and mail it. No company should charge for e-filing, and certainly, not charge such an outrageous amount for returns that aren't complicated!

I went to H&R Block to do my taxes last February 2, 2012 here at El Paso, Texas. I was told I was requiring additional information. I had to schedule a second appointment and nothing was resolved. I called the IRS office and got the information requested, scheduled a 3rd appointment and they submitted the documentation to the IRS, they told me that I will receive my refund after 2-3 weeks. One day after that, I received a call from the H&R Block representative saying that the case was rejected. That day, I paid around $194.00 for the service.

Refunds: I'm very disappointed! My agent sat right in my face and told me a lie about when to expect my refund knowing full well that was not a valid date! And they charge way more than they did last year! They expect an increase, but that was crazy! I will never refer this company, not even to an enemy! Stop with the false ads! I know I am not the only complaint they have because I read H&R Block blogs! Not a lot of happy people! Get it together! People told me not to use them and I did anyways for the last 3 years; never again! Also, friends of mine had filed with different companies after me and have received their refunds with no problem!

I had a situation at my local H&R Block office in Boonville, Indiana where the "tax specialist" (who was a barking nimrod) omitted a lot of my information, told me my husband and I owed the state $900, then had the gall to say the cost for their "services" would be almost $300. I collected my W2's and proceeded to leave. She said I could try to do them myself, but that it was doubtful I'd have any different results. Then she said she'd be more than happy to keep the info in the system for me for when I returned. I told her not to bother and left.

On January 21st, my husband and I filed our taxes. The IRS took most of the return for an overpayment, leaving a balance $359.92 towards our return. After we were informed of this after several calls, I was told by Susan that the money had been put on our Emerald card. I informed her that no money had been placed on the card and she said she was going to make a call and see what she could find out. This was on Feb. 7th 2012.

I was told on or about the 15th of Feb, I would be receiving my much needed returns. Now, after being given the run around by H&R Block and the IRS, I found out the date is now "on or about" the 6th of March! To ** with all this income tax **! Government should move to the Fair Tax, save everyone the hassle of this crap every year.

Did our taxes on Feb 2 was SOP to get them on the 15 direct deposited to my emerald card? Well I didn't get them so I get on IRS. gov and check my refund and it says march 6. That is like five weeks and that was supposed to be fast. I would like to know why I paid almost $400.00 to have them done when I have to wait five weeks. I could have done them myself for free and had them back all ready.

First of all, I've been with H&R Block for 25 years. I've been participating in the advance every November, since they offered it. This past November 2011, I applied and received $600.00, so when I did my taxes on February 2, 2012 I would pay it back with my refund, that H&R Block said I would receive on 2/15/2012. Now, I'm charged for a late fee, for not receiving my taxes on time, aside from their charge for $232.00 and late fee, plus the monthly payment of $30.00. My tax is supposed to be free, if you come in before 2/4/2012. I came in 2/2/2012. Not only that, I bought my best friend with me for the first time, and I should have gotten an incentive for that, but I didn't. My friend left her tax preparer for 15 years. I'm embarrassed. I deserve all my money back. I will never return, and I will pass it on to other clients.

My daughter filed on Feb. 2, 2012 and was told that she would get it on Feb 15, 2012. Well, as you know they have given my daughter the run around and no check. So, I called their customer service and made a complaint. I told them how they lie about the 7 to 14 days, and found out it was really 7 to 21 days, and HR Block knew about this and that the IRS told them that they wouldn’t be done in 7 to 14 days on Jan 17. We will not be using their services ever again.

As of February 3, I went to H&R Block in Edison, NJ to have my taxes done, this is the first year I decided to go with them due to the fact that they offered a rapid refund. When I arrived, the women I worked with were helpful. However, I was given incorrect information. I applied for a rapid refund on an emerald card, which I was told could take up to 7-14 days and that includes weekends.

I visited my local H&R Block on 1/27/12, completed my return and then, the outrageous $228 fee was taken out of my return. I was promised that my return would be available on 2/8/12 via the emerald card. On 1/31/12, I was contacted by the manager of that office, and he stated there was an error with my husband's employer's EIN #. After asking him if he was sure that everything was entered correctly, he assured me that everything was fine, and that the employer knowingly submitted the incorrect number. He said that I would need to come in and pay the $228 in cash and then I could submit my taxes in the mail. It would take anywhere from 8-10 weeks to receive anything.

I went and filed with them the 4th and I am about ready to lose everything and they lie and rip people off. I won't be going back to them again.

I called to see how much they would charge me and I was told free for federal and $30 for state. I went in on February 2, 2012 and first, the woman said, "Oh, you don't have to file because you made under $10,000." I said well they did take taxes out so she did them and at the end, I was charged $70. Then she stated 7 to 10 days. So at the 10th day, there was nothing on my card. I checked the paperwork and it stated the 15th. So I called and they said it's 7 to 10 business days. Okay, it's now February 18th and I still have nothing on my card and I am getting the runaround from them. They said the IRS is having trouble with their website so I should try back in a few days.

I went in to file a simple tax return, and ended up spending 2 hours and $178, only to be told that I owe $450. What the **!

This is my problem. I filled my taxes on February 3rd 2012. The IRS had excepted my return I would have my money on my emerald card in seven to 14 days. No problem. It is now the 18th of February and still no money. I went on the IRS website which said I would be receiving my refund on the 6th of March. What is this about, considering my co-worker filled hers on the 5th of February, at the same location and received her refund on the 12th. Her return was way more than mine (by the way) and I have to wait over a month to get my money and on top of it was charged $360 to file for what they call a fast return. I have been with H&R Block for over six years and this will be my last! I want to know why it is taking so long.

On February 4th we filed electronically with H&R Block. We were told by our agent that a refund check will be at their office on or around February 15th. Now we're being told to check back on or around the 22nd. We paid $303 to get it back in 2 weeks or less. We feel that we should get a partial refund on that amount due to the fact that we feel they lied to us on the return time. Who wants someone to represent them if needed sometime down the road when they can't even keep their "promises" with what they say they will do from the very beginning? We will never use them again.

I went to H&R Block on February 1st, 2010, to get my taxes filed. Mine is very simple. I am a single mother with no assets. It literally took the agent 20 minutes to complete my returns. The only reason I agreed to a $300 fee was because I was under the impression that I would get my returns loaded onto to my Emerald card in as little as 72 hours-14 days. Day 15 rolled around, and I started to get concerned. I checked online, and the 1-800 number for the IRS, which told me my returns were processed and would be sent to me by the 14th of Feb. I called H&R Block a few times, and got different excuses from each employee, so I went to the office in person last night, to get answers.

I filed on Feb. 4, 2012. I was told I'd get it by the 15th. Now, they're telling me the 28th!

I've been a customer for over 20 years. I filed on Feb. 2, 2012. They told me my check would be available by the 15th. Today is the 17th and no check. I called and ask if the IRS is delaying everyone’s money, would I be charged additional interest on my Emerald card balance because the balance was due on the 15th and to be paid off out of my return check. How freaking sorry is that? I will never return to their establishment again. I can do badly by myself.

I can't believe I was charged $327 by H&R Block to file my taxes. The kicker for me was I started online on their website and had trouble with a couple forms and made an appointment. Well, all my info that I had entered at home carried over to the H&R Block office and the lady made a few typing corrections. I think some of that charge should have been waived, considering I entered probably 98% of the information for them.

Reading all these complaints is really upsetting me more. I did my taxes two weeks ago with H&R Block. I paid $100 with an emerald card. I was told it will take 7-10 days since it is a refund anticipation and nothing. The IRS has accepted it. If I have to wait this long, why the hell do they charge so much?

I am very elated and wondering why the IRS delay which should have only affected early filers has only had an impact on H&R Block e-filers. At this point, it is no longer an IRS problem, it's an H&R Block problem so why don't they just own up to it. I wonder if I can file a complaint with the Attorney General to receive the nearly $300 I paid them to file a return. I had already completed in order to receive my refund quicker because I feel that I've been mislead and am a victim of theft by deception.

Went to H&R Block to do my tax return on 2/3/2012. I opted for the Emerald card because it was free and I could expect my money in a much faster time window than the direct deposit. I would divulge more details, but as you can see below me, no one is happy with this business anymore. I will not be using this company any more. I was told I would receive my money by the 15th, but still, there's not a single penny on that card.

I have used H&R Block for years. I know prices have gone up but I can't believe what I was charged. My taxes are real simple except for that extra form for the deduction for the taxes on my house and the interest on my loan on the house. I can't believe clicking on the computer a couple of extra times can cost $240. I was there less than half an hour. I don't know and pretty much feel this note will not be read by anyone that cares to do anything. However, I just feel better. I also will never tell anyone to use H&R Block again and make sure I tell everyone I know never to go to H&R Block. I have been there for the last time. Not that one person makes a difference to you right now but if I stop another than me and they stop another.

On February 9th, I walked into the H&R Block nearest to my place of work (55 John Street) hoping to file my taxes for 2011. You see, the city of New York has made an agreement with H&R Block stating that individuals who made under $41,000 in 2011 and who have dependents are eligible to file their taxes for $29 with a sponsored coupon. I was greeted by a young girl who was sitting at the front desk and who took down my information. Very pleasant and polite, she passed on my information to a tax preparer who was also very pleasant and all smiles, that is, until I mentioned to her that I was interested in the promotion listed on the city sponsored coupon. It was then that this woman's attitude went from very friendly and polite to dismissive and short.

I filed my income tax with H&R block on 1/26/2012. I was told the money would be on the emerald card by 2/8/2012. On 2/10/2012, I called H&R block and they told me it would be there by 2/13/2012. It wasn't. On 2/15/2012, I went back up to H&R block to inquire about my refund. They basically told me that I will get it when I get it. I am very displeased with the service I have gotten, and I still have not gotten my refund.

I went to H & R Block and had my taxes done. Well, I had 2 W2s and a 1099 I had received for doing side work. She entered that I was a small business owner! I ended up paying $337 because she messed up and now they will not fix the problem!

Went to H & R Block to do my taxes like I do every year. I usually get the rapid refund for around $250, but they no longer offer the rapid refund, so I figured it would cost me a lot less since I was not getting that much back anyway. I spent about an hour there and the lady told me my refund amount and then she told me the charges. I nearly fell over in my chair when she said $400. That was a 1/3 of my refund amount. She said that was the price for the forms and preparation. I feel ripped-off and I will never go there again. I have been getting my taxes done from them since 2000. $400, that is close to how much I pay for rent every month. To top it off, I am a single mother going to school and I am unemployed at the moment.

I went to H&R Block to have my taxes done and I couldn't believe the price jumped up over a $100 from last year. And then the agent spent most of my time answering the phone. Never will I have them do my taxes again or recommend anyone to go to them. It’s not like I am a big business with a lot of paper work to do. Just two people retired!

I went to an H&R Block office on February 7, 2012 and on the paperwork they told me I would receive my money on or around February 15, 2012. They sent me an email on February 15, 2012 telling me that there is a delay with refunds due to the IRS. I called H&R Block's customer service line and they said my new return date was going to be February 23, 2012. I then went to the IRS website and they quoted my date being February 28, 2012. I called back H&R Block's customer service line and they still quoted me the 23rd of February. I told them what the IRS website said and they told me to go by that date instead of the date they gave me. In the paperwork that H&R Block gave me when I got my taxes done they guarantee your money in 7-14 days. Now it is going to be 3 weeks before I will receive my refund! Anyone who reads this: do not go to H&R Block to get your taxes done. They just tell you what you want to hear and quote you dates that are incorrect! I paid over $350 for their ** "services".

They told me my refund would be in my bank on the 15th. Well, it's not. I think they just want the interest on this money. They can stick it where the sun doesn’t shine. I will never use them again, 40 years of business shot to hell.

Tax preparation fees of almost $400.00! I did not realize, until it was too late that they charge by the form, and I have a lot of them. I had no idea that TurboTax has a version with all the forms I needed for under $100.00. So I let H&R Block do it. I opted for the Emerald Card. I was told when I got the H&R Block Emerald card that I could transfer the money in one fell swoop. This is true, but it costs you $25.00 to do so. I was not told this. It costs money to check balances at the ATM; it costs money to get money from the ATM. My refund did not come in time to pay off the Emerald Card before it was due. I called the call center to pay off the account on time and was told I had to go to either Wells Fargo, Bank of America, or US Bank to do it.

I filed my taxes on the 1st of Feb. and have not received no refund yet. I called H&R Block this morning and was told to give it 24 hrs for it to finish getting processed. I hope they're not giving me the run around again.

I had an appointment that an ad was running, saying $99, however no price was spoken until the end, and I was hit with a $329 fee, another $30 fee for interest, or some **. I was told my taxes would be back on a certain day. That day has come and been gone, after I questioned it. I was told it wasn't their fault, and to wait another 7 to 14 days, but I paid. Now, after the long wait, some weeks, I checked and it's another amount. Not what's on my paperwork.

I filed my taxes on 1-31-2012 electronically, I was told they would go on my emerald card on 2-8-2012 but I never received them. Then I was told I would get them today 2-15-2012 by h and r block. Well, still nothing. I paid almost $300.00 to get them back in a timely manner. I called h and r and I get the run around, same thing with the IRS. I have done business with h and r for 30 years but never again, poor customer service, poor business. I feel a lot of people have been wronged by them, enough is enough.

I went in on Feb. 1st, 2012, and was told I would receive my refund on an Emerald card by Feb 15, 2012, and I was told about the fee. I received my refund, just like they told me, and I was able to withdraw the money and deposit it in my bank (just like they told me I could). The fee to transfer was around $15.00. For me, H&R Block did as they said.

I got my taxes done at H and R Block. They did not give me any of the deductions I should get. They said I would get $135 back from the Federal Government, and owed the state $2,900. I had someone else do my taxes. I will get $4,000 the Federal Government, and owed the state $2,000. That is a big difference. I will never be back. I think you should pay me the $276 I paid.

I am completely outraged at not only the overcharging of the tax preparations done in their office, but now to find out that they tell their customers that there will be a delay in their refunds and it will not be 7-14 days as promised due to the IRS. However, everyone I know who hasn't done their taxes through H&R Block has received their loans with no delay at all! After all of the charges for what they promise is due to a faster, even "fastest" refund possible is a lie! I want a refund for these outrageous fees and for them not being upfront. If a company cannot live up to their promise, when we are ultimately paying for them to do so, then they do not deserve for me or anyone else to pay for something that is false. I am outraged to say the least!

I have used H&R Block for the past 20 years. The past 2 years have been the same, delay of refund. I went to H&R Block and filed my taxes on Feb 3, 2012. I was told my tax refund would be put on an Emerald bank card on the 15th of Feb. I expressed my concerns because of the past year (2010) with direct deposit. The direct deposit came a week latter then they had stated, blaming the IRS. Of course, they did not tell me of any delay until the day the refund was to be in my bank account.

I e-filed with H & R Block on January 23rd. I still have not received my refund. I was told by corporate H & R Block "that once it is out of our hands, there is nothing we can do". I am furious. Friends filed using Turbo Tax and received their refund in 2 weeks! I have been a customer for 20 some years. What a shame. I will never use H & R Block again!

My son's family went to you. The guy did short form for both, state and Federal. And he was charged $250.00. That is crazy! How can you take that much money for about 1 hour of work from a young couple starting out. I hope you can sleep at night for taking that kind of money from people. I'm going to make sure I tell as many people as possible. You will never get any of our money again.

Filed State and Federal simple forms charged for each entry including $22.00 on $1500.00 unemployment. Total charges $237.00 asked for itemization of charges was told by preparer. He could not give a print out. This is unacceptable. Why is this allowed? I would have walked out and filed returns myself if I knew I could refuse to have them file. I was also told if I had the fee for the service deducted from my return H&R Block charges another fee. Wait I said, I have money in the bank and wrote a check. They wanted me to sign up for some emerald plan additional $33 for what (?) it was not explained to me. I declined this fee. I will tell everyone I know to avoid H&R Block. I will file my taxes myself next year and save the expense of the H&R typist.

I have been working on my free-file for hours, but the programming is so bad. I cannot e-file and I can't make changes. There are glitches that keep entering that I have to claim Jury Duty payments received which is inaccurate! And also glitches that keep saying that I have to claim gambling wins, which is also inaccurate!

My husband and I got our taxes done last year with H&R and it was expensive ($220). We did get our money quick and the man who did it was helpful and answered our questions. We said though we would not go back next year. Well, we made the mistake of going there this year again. We thought since we had a baby this year and they new all our information, we would go again. For starters, we got there at 5:20, 10 minutes before our appointment with a baby in hand. Well, we waited 50 minutes for the girl to show up! We were not walk-ins. We had an appointment. I was about to leave and I should have.

Filled February 1st and I was told that the latest I would get my tax return would be on February 13. It cost me $120.00 exactly and the year before, it cost me $115.00. These prices were with me paying that day in cash or check. Way to expensive! I'm going to have to go back to an independent person or TurboTax. H&R Block is just too darnn expensive. To top things off, I can't say I remember ever getting my tax return by the date they have ever quoted me. I was told this time by the latest, February 13, I could expect my return... it's February 14 and it's not in my bank account. Way too expensive for my pocket book!

A simple form cost me $185.00, last year $88.00. This year more simple will not go back, next year a rip-off.

We have used H&R Block for 18 years, but this will be the last year we will use their services. I filed on January 30th and was strongly suggested to receive our loan via Emerald Card within 7-14 days, but given February 8th as my refund date from H&R Block. It is 16 days later and still no refund. While I understand the IRS has run behind this year, H&R Block has knowingly used terms like Rapid Refund lingo to lure and mislead customers by offering a service that they can no longer provide.

I did my taxes with H&R Block on Jan 30,2012. They told me that the Emerald Card was the only fee-free way to receive my refund; so I got one. I was told my refund would be on my card by February 8, 2012, and it was not. I called them on the 8th. The woman who answered the phone told me I should go on the IRS website myself and check my refund status and was told that the funds may be deposited up until midnight. So, I waited and checked the website where the message said they had no information.

The last 3 years my wife and I have had our taxes done by our local H&R Block. Usually the first time we had a wonderful experience. It cost us almost $300that year but what we were getting was a refund within days of the IRS accepting our return. Last year wasn't so nice. It took longer and the "expert" wasn't so swift and it was a couple of hours for something that should have been a very simple task, but again we were getting the anticipation loan and supporting our local economy because it is very hard to get by here on the Oregon coast. This year we were given the same explanation of the refund with the exception of they had changed when they sent in the returns, instead of every other week which caused a delay due to which week you filed in and if the IRS accepted your refund. This year we were told they were sending in returns every day. We filed our taxes on February 3rd and our return was accepted on the 3rd.

I am appalled at the fee that H&R Block has just charged me. It is almost three times what I have paid for other professional services in the past 20 years. They get you by estimating a low fee. Once they prepare the return, you are hooked. I will never go there again!

I went in today to file a couple simple W-2's, 1099-R and a 1098-E. The lady charged me 182.00! I feel so stupid for letting this place charge me that much to file simple taxes. My refund was only about $600.00 and now it’s only $400.00. These greedy ** people! "Oh were here to help our clients, we want the best service for our clients!" is what they say! Bull crap! Then I tried to opt-out and they said they could do nothing for me. I tried TurboTax and it would have only cost me $66.00 to do my taxes this year. I hope people listen to this and not have to learn the hard way like me. I really could have used that money they charged me. H&R Block is a major rip off!

Both I and my girlfriend had our taxes done through H&R Block. We both had probably the stupidest so-called "Tax Professional". It took them over an hour to do my taxes and almost 2 hours to do my girlfriend’s. We both had simple taxes. We thought by going to them that it would be better. I was charged over $200 to do mine and she was charged $178. Soon after having out taxes done we checked online to find out that TurboTax can do the same thing for only $66.

I went to my local office to get my taxes done. The tax person told me it might be around $100.00 and I told her okay. At the end, she tells me my total that I owe is $201.00. My jaw dropped. I was upset but had to pay for services rendered. I don't think that is right to have to pay that much. I will not be going back to them again. Very dissatisfied. I would like to speak to someone about this.

I went to H&R Block on January 20, 2012 and filled my taxes. I was told I could pick up my check on February 1. Well, needless to say due to all the mess on the news about filing early when I didn’t receive a call that day figured I was going to have to wait another week. February 8 and I still had not got a call so I called H&R Block. I was told it was not there. I called on February 9 and it was not there. February 10 I called and said it had been 21 days since I had filed. Could someone tell me what is going on? I was told to hold on, then she came back on the phone and told me my check was there. I went to pick up my check and the same girl I spoke with on the phone told me it was not there. Needless to say, after they searched and whatever she told me she did not know who I spoke with but the check was not there. I was not happy as they could see. In about 10 minutes another lady came to me and said that my check was showing up in their system but was not there. So they would have to contact the IRS and see what had happened to the check.

I went to H&R Block this year, because I had a coupon for a free 1040EZ tax return. Well, since I had child care credit, the coupon was not acceptable. The charge was outrageous, and I will never go to them again, and I will let everyone else know what kind of a ripoff company they are. I am a single mother of three children, and need every penny I can get. They charged me $321 plus $55 to have it deposited into my account. Where does the $55 come into play? It doesn't cost anything to have your money direct deposited. I will be sending a letter to the Better Business Bureau. I could have gone to a CPA, and my charges would have been much less. I am now waiting on my refund. I wonder how long that will take! They take advantage of taxpayers. I called and complained, and of course, they will do nothing! I'm sure they won't be in business much longer, if word gets out like I plan on doing.

Anyone who is complaining that H&R Block is the cause of the funding delay is just ignorant. It has been reported on every news site on the web and also on the IRS website. Pull your heads out.

H&R Block have an ad on channel 6 in Bozeman, MT. It claims that if you file your taxes by the end of February, they are free. Not so. I had a simple form and it cost me $178 and when I asked why, the preparer said, "Oh, our manager opted no to do that." I said how can that be when it is advertised on TV. His reply was, "I wish I could help you but that is the way it is." I told him that is false advertising.

Heather knew that I and my wife were not together and that my wife would take my check and not let me have my part so she agreed that she would not release the check unless we were both present. She ended up letting my wife have my check without me being there and now my wife has cashed the check and not even let me see any of the money.

HR & Block in Pequannock demonstrates poor customer service. Simple tax return is free as advertised. I called to confirm not realizing there was a fee for the state return. It was not communicated for state there was a fee until already in the process of filing the return. It was my 18-year old son's first time, who has no experience in filing taxes and was told that he would have to pay in addition to the state return fee, bank fees from him his direct deposit refund for not having the payment. He was not prepared as he was misled to believe the tax filing was free. The manager was unwilling to make an exception as a courtesy to waive the fee or reimburse us. She insisted he was told. She refused to budge. I would never go to HR.

I normally do my income tax filing online with TurboTax. I did it at home and found out I had to pay in so I figured I was doing something wrong. Well, after listening to the commercials on TV about H&R Block, I decided to call. Well, they came up with the same results I did but it cost me $249 to file. I was shocked. I figured because she took the time to go through them, I had to pay. I was and still am very pissed off! I then went home and re-processed (didn't send in) my taxes on TurboTax and H&R Block. Both were going to charge me less than $90. I then called H&R back and said I wanted a refund! They said there was nothing they could do as my taxes have been processed. No, an unacceptable answer! I am continuing to argue this. I will never go to them again nor will I refer them to anyone!