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H&R Block Reviews

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By: Ashley Eneriz
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Edited by: Tammy Burns

About H&R Block

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H&R Block is a tax preparation and financial services company that has been providing its clients with tax advice and assistance for over 60 years. With a network of over 10,000 retail tax offices in the U.S. and around the world, as well as an online tax filing platform, it offers both in-person and do-it-yourself tax preparation services.

Pros
  • Free basic file
  • In-person services
  • Max Refund Guarantee
Cons
  • In-person help can be pricey
  • Limited time for Refund Advance loans

H&R Block Reviews

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    Page 16 Reviews 2635 - 2835

    Reviewed March 1, 2009

    My girl friend and I went to H & R. Block at separate times. They told my girl friend that she could claim the children on an earned income credit and I could claim them as dependents for a maximum return. The false part about the above statement is the maximum return. My girl friend made just over $2,000.00 for the year of 2008. I on the other hand made a little over $10,000.00 and if I claimed both children as dependents and earned income credit the return would have been substantially more. They than offered no solution.
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    Reviewed Feb. 28, 2009

    I went to do my taxes at this H&R office over at Fort Dix, NJ. I was never told during the whole 5 to 10 minutes tax filling process that it was going to cost me $200 to do my taxes.
    I am an individual filing alone but married I don't own a business or a corporation to pay such a ridiculous amount of money. I work hard for my money. The guy wasn't even confident or sure of some of the things he was doing to charge me $200 dollars and instead of getting money back I owe IRS $800 dollars. I could have otherwise done it myself, file my taxes, or find someone else, even do it online. I want my money back or at least part of my money back This is my 2nd time using H&H block and both times were never pleasant experience. What is up with this company. I will be sending this email to NBC and some other news broadcast if this matter can't be solved.
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    Reviewed Feb. 28, 2009

    I call two different no. one to let them know i lost my card, and that 2300.00 dollars was missing i fill out a police report, and still after 2weeks of calling them, i still haven't recover my money, was giving the run around phoney telephones no. and still haven't recover my funds for the third week, i am still trying to talk with someone about my money being recover, and still getting the run around about my 2300.00 dollars, still trying to get in touch with H&R Block. please help. I Also have my direct deposit going to them also, diffent routing no. money from IRS not matching what i suppose to have, also a lot of bank fees been taken out, yes i am concern, and want my monies recover, help please.
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    Reviewed Feb. 27, 2009

    Met with a generic Tax preparer at H&R Block to have him look over my paperwork and let me know if I should file a long form with deductions or a short form. I am single, no kids to claim, no property and all I had in extras were two cars that I bought last year which I paid taxes on. He looked over my W2 from the only company I work for, and therefore concluded that I should come back and bring my car paperwork and sit down and go over all the other stuff and he would prepare the tax forms. Well, turns out that a single deduction is more that the two cars worth of tax that I paid and after sitting with this guy for over an hour because he was so slow and could barely type, he figured out that there were no deductions other than the standard single and short form that I could have done for FREE over the internet. First of all, he should have known by looking at my W2 and with no deductions that I should just file on-line through their H&R Block or e-file. After we were finished, he told me that it would be a while before I got my $171.00 back from the IRS minus the $66.00 fee from H&R Block. So, I was expecting to get back $105.00. He asked me if I wanted to pick up the check there and I said no problem if that was easier. What I didn't know is that he was taking out a RAL loan for me and I didn't even know it. I went there to pick up my check on February 13, 2009 and they handed me a check for $55.05. I was floored! I looked at the check and asked what all the fees were for. A $29.95 fee for MY refund account and a $20.00 fee for processing the check. What the heck! Why would anybody in their right mind do a loan in the amount of $49.95 to get $55.05 back. I was shocked that they took my money not to mention the fee of $66.00 was way too much for not having any deductions, property or anything to claim. I felt I was scammed. I asked to speak to the man who prepared my taxes and I told him about the problem. His answer to me was that's too bad, that's the way it is! I was shocked! I called Corporate immediately that day and they gave me a case number and it's been two weeks since. I asked for a refund and haven't received it, no phone calls, no nothing and I am still sitting here with this check for $55.05 that I can't cash because if I do I will acknowledge the Loan Agreement Disclosure on the back of the check.
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    Reviewed Feb. 27, 2009

    I am filed my taxes with HRBlock for many yrs and I have always been denied the RAL. Year after year, I was told that I did not qualify for the RAL because I was not a true HRBlock customer. Does anyone know what a true HRBlock customer is??????? Please help me out, I am confused. This year I have received complementary calls from the manager stating that I should qualify for the RAL this year because I threatened to take my business dedication elsewhere.
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    Reviewed Feb. 26, 2009

    Hi - I used the H&R Block premium software to file my 2006 and 2007 taxes. I was sent a notice by the IRS in July 2008 that I filed my stock options incorrectly for tax year 2006. I called several H&R Block offices asking for a second look in the Central Ohio area, and nobody called me back. Therefore, I contacted a tax lawyer who helped me straighten out the errors and I paid the IRS in full. However, as I had also filed 2007 the same way, I wanted a professional to check my return so I could re-file if necessary before the interest got outrageous. Therefore, I finally located one office within 20 miles that was open a few days a week, and I met with tax professional Terri at this Central Ohio location. After waiting over 30 days to hear back from her, I contacted the office and requested the status of my 2007 return. She called me back and indicated I had filed correctly the first time (of which I was dubious). I called again and spoke to another gentleman who seemed more competent who indicated he would review my taxes and get back to me. This was August 2008. I called again in October and November, at this point I just wanted to pick up my papework, and nobody returned my messages. Now, in February 2009, I've gotten another letter for the IRS regarding my 2007 taxes. I've called the office several times, and was told the agent who did the work over the summer would have my paperwork. I spoke to her, and she was more concerned about how I obtained her number than locating my taxes. She went on and on about how convenient it was the local office could hand out her number as needed, but not refer her past clients to her for this tax year. She indicated my paperwork would have remained at the office I visited, but numerous calls to the office and manager have not been returned. I've already requested duplicate W-2's, tuition statements, etc but I've been disgusted with the entire process. I was trying to save myself $ 250/hour by avoiding the tax law firm, but at least they were trustworthy and competent. I've been disgusted by the complete lack of customer concern and ineptness of the many agents and office employees I've spoken with. I will never, ever, do business with H&R Block again, and I'll make sure to share my experience with all my friends and family as we discuss tax time. Completely incompetent.
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    Reviewed Feb. 26, 2009

    I tried to use my atm card to withdrawl $500 from my emerald card at an atm. The atm said transaction cancelled, so I tried again and this time it gave me the $500. Then it gave me the receipt that said my balance was $1000 less than what it was when I pulled up to the atm. I looked at my card activity online and noticed that they charged me for the $500 that said transaction canceled. So I go in the bank and they tell me I have to contact HR Block, So I call them they tell me it shows I got the money, i say i know but i didnt. So they give me another number, I've tried it and been on hold for more than 45 mins three times then it asks if i want to leave a message so i did nobody called me back. SO I sent them an email, still nobody is getting ahold of me. I'm out $500. Plus the $2.50 they charged me for getting the money from the atm. I don't know where to go from here, anyone have any solutions?
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    Reviewed Feb. 25, 2009

    I took my tax paperwork to them to be filed as I have for over a decade. Was told that I would receive my money (through a RAL) in cheque from to be picked up on Monday Feb 9th. Came in on the 9th, and was told that I should check back on the 10th. Checked back on the 10th and was told that the RAL was denied, no explanation, and would have to wait till the 20th. Checked with the IRS web site & it showed that my money had in fact been deposited on the 20th, so I called H&R Block. They stated that I would have to wait till the 21st, that it may take 24 hrs for it to show up. Called on the 21st and was told no cheque, will be in on the 23rd for sure. Well the 23rd I was told to check back on the 24th, 24th told the 25th. Today I called and was told that no cheques were in yesterday or today, and would be Friday the 27th. Still only getting well I don't know, and call this # (automated line that I sat on hold for 20min), and Well there is nothing I can do, etc... Is there anything that a person can do?
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    Reviewed Feb. 25, 2009

    I needed someone to do a final tax return on my business which was forced to close after 28 years. As I had moved and I was not happy with my previous accountant, I started to look for a new tax preparer. I called the local H&R Block office in 2008 and they told me that Sandy at their Lanoka Harbor NJ office handled business returns but that they were not geared to do returns until after Jan. 1, 2009. On Jan. 4, I called and spoke to Sandra Robbins and she set up an appointment for Jan. 7. I thought it was odd after I got off the phone that she did not tell me what to bring for the meeting, in fact the impression I got was that she was in a hurry to get me off the phone. On Jan. 7, I met with her and brought what paperwork I thought she might need. She identified herself as the owner of the franchise and in fact owned others. Unfortunately thru my error I did not bring one item she needed but I supplied that on Jan.9. I explained that the business was closed down in 2008 and all the remaining assets distributed. She said that time was of the essence so that I would not have to file another return in 2009. Today is Feb. 25 and after numerous phone calls, emails etc. this is not only not resolved but I do not know where this matter stands as she does not return phone calls or emails. As I type this I am am on hold with H&R for over an hour and received an email from her that she does not want to do my return and is returning it by mail.
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    Reviewed Feb. 24, 2009

    I used two different H and R block offices. The first office filed my husband's taxes and referred me to another office due to lack of experience for what I needed. (They admitted they had no clue what to do for me.) I had them just to see what my husband's return would be to cross check what I did online. They were able to get about approx. $300.00 more than what I did. Since they are the tax pros. I went with them. About 1 week later I had to go back in to redo the taxes because they were kicked back. (When getting taxes done the lady asked me what my husband's stimulus check was? I advised her that he and I were not married, but it was the amount for a single person with no dependents. She inputted whatever amount it was into the taxes. That was the reason they got kicked back, she put the wrong amount it. So, my husband is getting back approx. $300.00 less then we were. The whole reason for filing with them, they said we were getting more money.) Then I got mine done at a different office. Everything was good. I got an email stating that the refund was sent to my bank on a certain date, if there was a delay it was due to my bank USAA. USAA never received any payment. 4 days later I called the original office back. They advised me that I was due the money no later than the 24th. (Today) Filed on the 10th. I asked to verify my acct and routing number. The last 4 numbers of my acct was taken off. I called USAA back, and they said that it tried going through but the acct number was wrong so they sent it back to HSBC where it came from. HSBC then take up to 72 hrs to get it back and then 24-48 hours to cut a check and send it to H and R block. I asked to get my direct deposit amount back of $29.99, that I paid since it was not going to be direct deposited into my account and some sort of discount on the amount I paid to get my husband's taxes and my taxes prepared by them. I got an I am really sorry about this. So, not only am I waiting more than the 8-15 days for my return for both of them, I am also not getting my direct deposit, which I paid for. My bank USAA does not have an ATM or bank that I am able to deposit the check into. You have to have a scanner. Well, I dont and no one I know does (library either). The foremost reason I paid for direct deposit. I was depending on the refund to come when it was suppose to for my bills. Now, my water was shut off, I have no gas to get me to and from work, my daughter to school, and I have to pay to have my check cashed that H and R block will not pay for (even though it was based on their mistakes.)
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    Reviewed Feb. 24, 2009

    The same thing as everyone else, filing my taxes first and then saying that This was how much it costs. Luckily I do have an itemized list of their fees that I snatched out of the managers hand. It was not a confidential form of their office, it was MY PERSONAL comparison of fees added on from last year's tax filing to this years, but the manager would not let me look at the items , and the first chance I got I got a hold of the list proceeding to say it made no sense to me... we were told to give back the paper right away and when refused to do so untill I went over every item & fee they had charged, we were asked to leave instantly. can't believe this has been going on and target at low-income people from 2005!! they should be shut down for good.
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    Reviewed Feb. 24, 2009

    First I want to say that I was really shocked to read all the many stories and how this is happening all over. I'm from northern california (marin county) and a single mom with a 4 1/3 year old, also I had my mother for about 4 months of the time with me as a dependent. I'm a teacher and early childhood educator that hasn't even been able to get the education that she wants for her son barely making ends meet and the only thing different from last year was a child tax credit I didn't have last year. H & R charged fees of 340$ and with the RAL fees the total came out to 420$. when going over fees and comparing with years in the past the fees made no sense. I went in there yesterday & asked for a manager, saying that i wanted to cancel it, we sat at the manager's desk (by this time she's very nervous about me questioning things, I also had a witness with me)kept saying our fees have gone up, not our fault, I commented that in Recession how is it possible that fees would jump by 400% in a matter of only two years?? she kept beating around the bush not ever giving me a breakdown of what all the fees were for individually. annoyed by this my frustration levels when up & I proceeded to tell her that I wanted a copy of ITemized fees for consumers. she went in her computer and clicked on something, nervously saying that she was making prints to compare this years with last years. when printed and brought to the table, This woman would not let me look at the fees directly, trying every way possible to not let me HOLD ON to the papers. this got me more frustrated and I eventually took the paper from her hand very quickly looking at the fees that had added up to 400+ while tellin my witness to get her calculator out of the car as I got up with all the comparison papers she had printed from 3 years of my tax return.She instantly got up and said please give me the papers back and I said NO I want to go over all this, this makes no sense. she got up ANGRY BY THIS TIME and proceeded to say please give them back now, I will explain it for you, just sit down and I'll go over it for you I said NOOO and proceeded to look at papers in hand, then she said WELL FINE THEN, be OFF WITH you , I can print more if you won't give them back then I said yeah you go ahead and do that. she then said well, you got a bigger return this year, which reflects on the fees then my witness got upset by the comment and said yeah, so because she's gotten a bigger refund instead of 2000$ got 4000$ return, this entitles you to a BIGGER CUT?? she got very angry at this comment as other clients in the office were looking at us. and very disrespectfully said ok then , bye with you throwing us out of the office. well I left with the papers reflecting fees, and I know any judge would just laugh at it. there are fees for determining status ( who determines my status?? them?when I am the one who goes in and says I'm filing head of household nothing has changes from the past 3 years of my filing status) so they're going to come and charge me 25 bucks for that? it gets worse and funnier as you go down the list of and get the feel of the scam. it's not just one or two things, almost more than half of the list is just made up for the show/computer, so I know after going through every one with a judge he will be on my side, I still have time to cancel the RAL that was never even approved in the first place, but on their disclosure notice it says if and when cancelled within 5 days those fees won't apply, however once filed with the IRS we have signed all rights to the HSBC bank & therefor it will still be directed to them from the IRS in which they will deduct the preperation fees before making it available to me. This is Insane. These Crooks are ripping people off everyday and consistently doing so in 2009 as I have been reading all complaints, yet they are still in business and continuing to do so??? where's the justice, and how come nobody is doing anything??? I am going to small claims to file and sue them for this misconduct. please if anyone can help out
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    Reviewed Feb. 24, 2009

    They efiled my sister in law's taxes on 02/07/09 she was charged extra for a quick refund which was supposed to take only 1 to 2 days, kind of a loan. The total fee was $455.22, it turns out that she didn't get a check cut until 02/23/09 and they cut her a check for $761.00 less than what the IRS refunded her. There is several problems with this: 1. Why are they charging 118 dolars to give her the money in 1 to 2 business days when it took 10 business days to cut her a check. 2. She was hit with an additional $20 dollar fee when she picked up the check. 3. There is about 300 dollars that just dissapered and when I went back to the office to ask about this they were rude and insisted everything was fine and tried to get her all confused. I asked for the district manager's information and walked out of there. This morning she received a call from the branch manager saying she didn't have to go to the district manager to go in and she would give her an additional 180 dollars...that still doesn't make up for all the issues listed above. In conclusion, they provided a very bad service and if it had not been because I decited to review her paperwork they would have charged her almost 700 dollars to prepare taxes for someone with only one w-2.
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    Reviewed Feb. 24, 2009

    Yearly tax return was made not correctly.
    As a result I was fined by IRS. H&R block decided that I am entitled for refund. I was waiting for refund half a year and still did not receive it.
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    Reviewed Feb. 23, 2009

    I went to H&R block to get help working through the first time home buyer credit for this year. I stupidly did not bother to ask about how much this was going to cost, and they sat down with me and helped me work through the whole tax process, and I thought they were just being nice. At the end I owed them almost 500 dollars. Since I could not pay out of pocket I had them take the money out of the tax return. I was never told that the money goes into their account first, I found out by noticing my routing and account numbers were not on the return. I also didn't know I had to pay 30 dollars to e-file through them. After all of that, I took the time to work through my taxes on my own, and found that they made a couple of mistakes on my return and I was supposed to get 130 more dollars. They were very circular to deal with and I found that they were not an awful lot of people there who knew what they were talking about. Needless to say I reported that branch to my local Better Business Bureau.
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    Reviewed Feb. 23, 2009

    I went to have my taxes done on 1/21/09 and I was approved for the RAL and told was going to get it 1 to 2 days. I was then told after those days were up and still haven't gotten my money I was then told I would get it 8-15 days. It's 2/22 and still haven't gotten my money I keep getting the run around about where my money is. The IRS says that there is some kind of a hold up with my check but don't know what it is. Why in the world would they not know what it is?
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    Reviewed Feb. 22, 2009

    Me and my husband have ent to h&r block for te past 3 years and have gotten nothing but nice, courtous, reliable service. Well we got married this past year and decided to fil jointly. Well come o find out I had $600 in back taxes that I didn't know about. We file for the load/advancement before christmas and got thier $900 loan, well really $800 b/c of fees and taxes. Well my husband got his w-2's back the 2nd week of january and we had our taxes filed and the irs recieved it by the 16th. We filed for the 1-2 days and couldn't get it b/c I owed money, that was fine. H&R block said they wouldn't charge us for the 1-2 day file, they would charge us for the 8-15 day. Well we didn't get our taxes back until Feb. 13. Before the IRS gave them our money. they took my $600 I owed an dgave the rest to H&R Block. They took out the $901 for the loan/advancement we got before christmas. Well on the 16th they took out another $920.35 for the same loan, well I called the number on the back of the card alittle after 3pm and waited, and waited, and waited! Finally when I did talk to some one, They didn't know what I was talking about and I didn't know what they were talkin about b/c I couldn't understand what they were sayin. So I was put on hold once again. I was on hold from 3 pm to 5:50 pm. When I did finally talk to someone they said yes that is what happened, and said I needed to speak to the disputes center. What is there to dispute? They admitted to me that they took an additional $920.35, but couldn't tell me any thing else. And when I ask to speak to a manager or supervisor I get put on hold or Hung up on. I called back and finally spook to a nice man, who did not put me on hold and undrstood my problem. And told me that it has happened to many more ppl. Plus he said he spoke to his manager and he told him that they were havin all kinds of problems. But the nice representative said he fixed all my paper work and sent it thru and that I should have our money back by friday or before. Well today is sunday and its 2 pm and we still haven't received our money and I am still on hold. I will NEVERgo thru H&R Block again and I will tell everyone I can not to go thru them b/c they are not reliable. I should just have done taxes myselfonline.
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    Reviewed Feb. 22, 2009

    I have been employed by a major railroad since 1994. I started going to H&R Block to have my taxes done because according to the commercials they are the best at getting me back a favorable return. I went in to have my 2008 taxes done and wound up arguing with two female employees over a 1099 misc form. It seems they had no idea how to apply it on my taxes. I explained to them where it was suppose to go according to the IRS publication describing how to file a 1040 tax form and they did not have a clue. I was told they would have to consult a traveling tax expert to see how to do it. The office knew I worked for a major railroad and yet over the years they never even tried to use the deductions I was entitled to. I talked to my union rep who was a cpa on the side and he informed me that H&R Block is the worse place to go to have taxes done because they do not understand the deductions railroad workers are entitled to nor do they even try. In addition to that H&R Block had me file my 2007 taxes as seperate instead of married since I was getting a divorce. I was married the entire year of 2007 and should of filed married. Because of their mistake the IRS said I owed them $2,680.00 in taxes. The IRS withheld the stimulus check of $600.00 from me and applied it to the debt. I told H&R Block to hold off on doing my taxes for 2008 and I picked up all my documents from them.
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    Reviewed Feb. 22, 2009

    Well just so everyone will know. I to used H&R Block services. But didn't go RAL. Paid $330.00. I got my tax money from state and federal back within 15 days. And that's after all the mistakes and I didn't have it direct deposited. Would have liked to but the preparer told me that wasn't available this year. But that was another incompetent mistake that was made because you can. Don't waste all that money on H&R Block services. The banks are turning down just about everyone due to the banks freeze on credit. You can should have your money back within 8-15 days without H&R Blocks RAL and, save yourself ALOT of money. Just read all these testimonials on this site. And know its true. I hope this is published because in the shape the economy is. You don't need to throw away $100'S of dollars, if you don't have to.
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    Reviewed Feb. 21, 2009

    We did our taxes and this year we were getting a very large return due to the first time buyer credit so we opted to take the return in 8-15 days. This would be done through HSBC Bank that H&R Block uses. Our tax guy said that the fund should be there by the 14th. We waited and then I checked the IRS website. It has stated that our funds were transferred into our account on Friday morning. I checked our bank Friday and there was nothing. When I called our local H&R Block location they told me that it was my bank's fault and that I could call HSBC at a 888#. I called the 888-828-5625 and found it to be a male on male ** site.

    When I went to research a little online I saw all the complaints on here and started to worry. I called our bank first thing Saturday morning and was informed that they had received a lot of calls all stating that H&R Block had told people that it was the bank's fault and that the refunds were all delayed for some reason from HSBC but it had nothing to do with my bank at all. I then called the local H&R Block location back again and let them know what our bank had said and that the number they were giving out was a ** number. The lady said she was sorry and gave me 2 other numbers to call. One was 888-227-4731 I called this number and it was to inform you if you had any bad debt with H&R Block or their bank, which we did not. The other was 866-761-1040. After going through the prompt I received a message that our refund had been released but if there was a delay I needed to contact my bank because the delay would be on their end.

    H&R Block then came up with the excuse that it is not their fault and that when they say 8-15 days it does not include the day that you filed, weekends, or holidays and the IRS only deposits on Friday so it will be the 1-5 business days after that Friday. Okay now I can understand that but I think that needs to be said upfront, and when they get the money it should be deposited in our account ASAP not 1-5 business days after. I also think that if the IRS releases your money before the loan is received then it should no longer be a loan since the money is already in their account. I have used their service for at least 10 years now and this year I didn't want to pay all the huge fees for getting our money in 1-2 days so we thought we can wait 8-15. But if you count out all the weekends and holidays plus the deposit days then really you are waiting just as long as it takes the IRS to deposit it anyway and you can save the fees all together. I think maybe next time we will find a good CPA and have our taxes done worry free.

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    Reviewed Feb. 21, 2009

    I got my taxes done on 2-2-09 I paid H and R block $372.00 dollars and I picked the option of having my return in 8-15 days. Guess what it has been 18 days and still no refund. So I called them and they gave me the IRS 1-800 number to call because they do not know why my tax return was not deposited on my card yet. They had no refund date or anything to help me. When I called the IRS number they said there was a mistake and they was fixing it. No one wants to take the blame for this. IRS told me I have to wait another week to get my refund and if it did not come next week I would have to call them again. So what happened to me 8-15 days refund I paid for at H and R block?? They took my money and said it was not their fault. IRS said they was reviewing my tax return for accurancy adn that they was a mistake made so what happened why I am screwed out of $372.00 dollars??????? H and R block are LIERS and they do NOT stand behind you at all. What can I do to get my $372.00 dollars back from them?????
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    Reviewed Feb. 21, 2009

    This is the worst service ever from appointment down to the supervisor Ms. Ferguson.
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    Reviewed Feb. 21, 2009

    I am completely disappointed in the service I received with H&R Block. My Consultant had to be told SEVERAL times about deductions I wanted to take out on my return, handled my case completely carelessly and flippant and then handed me a bill for $260. Was it worth the headache? Absolutely not. Sadly, up to this point, I had been a return customer of Block. But after this experience, I've told everyone I know what a ripoff this company seems to be. I will NEVER be returning as a client.
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    Reviewed Feb. 21, 2009

    I am a young mother and college student, and recently married. My husband and I have a tight budget, so this tax season I wanted to get all the deductions I could. We took our W-2's and all of our receipts- child care, student loans, tuition paid,etc.-into H&R Block to have them done, thinking it would cost about $180, but at least they would be quick. When I sat down, I gave all my forms to the tax preparer, and she proceded to file our taxes in about 25 minutes. At the end she said, This is your fee for tax preparation today. I looked at her screen and it said $322!!! I could not BELIEVE it. We only received a $2,000 return, and we are a family of three w/ a combined income of $32,000. Why in the world would they charge so much?! I called the office later with my complaint and they said they now charge for every piece of paper you hand the tax preparer. I brought in those receipts to save money, not to pay some one to look at them. It only takes 2 seconds to enter a dollar amount in a blank. I have never heard of that before.
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    Reviewed Feb. 20, 2009

    H&R Block is a joke. We went and filed our taxes on 2/02/09. It has been three weeks, and still no money. We had our back taxes checked over, and thought that it was only a $29.00 fee. We then were told that it was $110.00 fee after they had already checked them, and we had to mail them out. So they did our taxes for this year, and our grand total to pay them was $450.00! What? We did the same return last year and only paid $100.00 with another person. So we opted for the 8-15 day return since our fees were already outrageous. After 15 days had passed, we started calling and asking about our return, and were our money was. They have told us that the IRS was reviewing our return, but I checked the IRS website and it stated that the money was released. Today we recieved an email that our money was direct deposited, but no money is in our account. So today we went to H&R Block, and they said it might take a few more days because they need to take out their fees. So why are they saying that the money has been deposited when it certainly has not?! I have officially been on the phone for an hour and a half trying to get a hold of a manager, and here I sit still on hold. Does anyone know who I can file a complaint with other then H&R Block? This company is a fraud, and they are liars. I think that they should have to hold up to there promise to have my money within 15 days, for the amount of money we paid out. We have bills that need to be paid, and we were relying on this money in order to pay them, and this company is jerking us around. I will NEVER use H&R Blocks service ever again and I WILL NOT recommend any of their services to anyone!
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    Reviewed Feb. 20, 2009

    i've been with H&R Blk for yrs.
    always go to same individual and felt she was VERY knowlegeable my experience this year.......... was that i got SCAMMED!!!!!!!!!! not her fault but the fault of H&R's new structure this yr........... my form was ONLY 3 pages it cost me approx $45 dollars MORE than in the past and in the past i had 5 pages. and these are the reasons i was given for the EXTRA charge: - my appointment was scheduled during prime time of month i've NEVER been told there was a prime time of month and my appointments are ALWAYS with the same individual in the same office. SHE calls me & makes my appoint's avail. this yr i saw her 4 FEB. - I received a FREE $20 discount coupon last yr. i used it........... now this yr......... THEY consider me a NEW CLIENT and charge me an EXTRA $20 because of that even though my last 6 yrs info is ON t h e i r computer! - AND i was told that even though i only GOT 3 pages that there were hidden pgs that i was charged for ? ? ? ? one was supposedly for my Soc Sec. hey! i've been on soc. sec for 6 (six) YEARS! therefore, IF there is a HIDDEN form, then it should have been in my charges before! one was supposedly because the Gov. allowed us to have a deduction for our Prop. TAXES...... (Gov gives me a deduction..... and.... H&R Blk charges me for a HIDDEN FORM to get it? something isn't right)
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    Reviewed Feb. 20, 2009

    My taxpreparer Sandy is awesome! It is the charge that is terrible. I had to pay $293.00 to have my taxes done this year and $165.00 last year. I only make under $25,000.00 a year. I feel H&R Block charges way too much especially during the recession.
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    Reviewed Feb. 20, 2009

    i did my taxes with h&r block they stated to me if i paid an additional 13 dollars i could have a rac refund and recieve my state check in 8 to 13 days. they never told me business days but i waited, 13 buisness day past no check i contacted them and now they tell me 15 days i waited once again. 15 days go by still no check. now i call them they give me an 800 number which is usless because the state doesnt give out information on the status of a check untill 30 days upon filling. i call h&r and ask for a refund of my 13 dollars because they lied to me, the receptionist said well that could take up to six weeks. now i am sitting here with no state refund and i will have to fight to get my 13 dollars back. i dont think it is fair when the put something in writing i pay for it and nothing.
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    Reviewed Feb. 20, 2009

    Tax Cut offers Simple Pay for tax refunds that are e-filed. They lead me to believe a deposit account would be open to deposit the fee's for filing. The cost of the Tax Cut software and an additional $30.00 for using Simple Pay. The total was $99.00 and I was agreeable to the cost. However, they lead the customer to believe the filing fee is deposited in the H&R block account and the remainder of the refund goes to the customers designated deposit account. That is not how it works!!! I expected my refund today and imagine my surprise when the funds were not there. When I contacted H&R Block they said ALL OF MY REFUND was deposited to their bank and they will deposit the refund (minus their fees) to my dda within 8 - 15 days. Unacceptable!!!
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    Reviewed Feb. 20, 2009

    I like many others went and applied for the ral in December knowing I would get my w-2 in January and be back on track well I did my taxes on the 15th and asked the quickest way which Esther the H & R Block agent stated the Emerald Card and withing 1-2 days I would have my federal available of course I paid a lot of money for this service and after 1,2 and 3 days went by I called the emerald card number (back of card) and WOW! talk about horrible customer service not only did the customer service reps. I spoke with provide me with false information I was hung up on several times including by a Supervisor. I was given the number to HSBC bank and of course not in service. I called the H & R Block number (800-hr-block) and when I got off the phone with them I was even more confused. I then called the location at which my taxes were filed and spoke to the Manager there named Brenda who stated that I owed $154. for State so the IRS would detach my refund. I explained to Brenda that Esther the agent that prepared my taxed had already given me a form to submit my state and I have already sent that in. Brenda didn't really know what to say except the IRS.gov website which indicated they hadn't received my refund yet and not to try back for at least a week. HOLY COW! Talk about frustrated at this point I not only told Brenda the Manager that Esther the agent needed better training and to stop giving clients misinformation that I would be in to see her myself as at this point I want my fees for 1-2 refunded to me as well. The following day I received a call from Brenda who stated if I owe the state $154. for this year the IRS would not of taken the refund and she didn't know what to do except apologize and of course still no idea where my money is and the emerald card HSBC still has an outstanding balance as my RAL hasn't been paid yet. I have been going to H & R Block for 9 years and will NEVER do business with them again and will do my best to make sure other clients of H & R Block realize what;s going on and will probably be reporting to the Better Business Bureau as this is just not right. Regardless of the refund amount (which mines not great this year) it's the principle of being provided with not only misinformation but being provided with complete lines of BS as that's what all these agents try to do is tell you what you want to hear to get you off their phone, well that's if they didn't hang up on you first.
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    Reviewed Feb. 20, 2009

    Went for 48 hour loan and never receive it. Office refuse to let me know about my 48 hour loan and charge me $165.00 to do my taxes. They avoided me all week I have to wait 8-15 days when I could of done this free. I will not throw my money away like this, I want a full refund I would of never agreed to wait 8-15 days when I could file for free and receive my money back in the same time. My tax guy knew I owed the IRS $60.00 and never told me that this will delay my refund. That is the part I am steamed at. Plus he put fake birthday on my paper work cause my licence was expired.
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    Reviewed Feb. 20, 2009

    I made $19k last year. I asked them how much they charge. She said it depends on how many forms they use. After 45 minutes my bill was $648.00! I asked them for a Ala Carte menu of the forms and how much they charge for each and they would not give it to me. I paid $648.00! They owe me an itemized bill at the very least! Even if they used every form in their arsenal, it should not have costed $648.00. I could have gone to a CPA for half that. What can I do to get my money back? Or at least knock off $300?
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    Reviewed Feb. 20, 2009

    My wife and I had our taxes prepared through H&R Block to use their Rapid Refund program. We were not told the price until they were finished and then we did not get our Rapid Refund. We were told that it was due to not being able to confirm our identity. We then had our identity cofirmed through their process then was told that we still will not get it. We were told that they had recieved our refund from the IRS at that time. When asking why they then said they could not talk to us due to some confientiality law.
    We contacted many different people and finally worked our way up to the district manager of H&R Block. His name is David Armijo. Our first contact with him has been over two weeks ago. We have been promised calls and updates since. He finally called yesterday morning stating that he contacted their bank for the Rapid Refund and was told that our refund was sent back to the IRS. I asked him why and what do I do to fix this. He called later yesterday afternoon and stated that we might get it this friday or we might not. I asked how we fix this and he stated he will find out and call my the lateset this morning with or without info. He still has not called. This is a big issue with me. It has takin over 2 weeks just to get the call yesterday. We have gotten nothing but the run around with H&R Block and we have not been able to get a straight answer from them. I called to H&R Block this afternoon to see if I can reach him and was told that he's been working on our issue since last week, which is not true because he stated that he just called them yesterday! Then we were told that we just have to buck up and deal with this! We were told that we will get our refund when we get it! We are upset due to paying a fee of almost $300.00 for their service then being treated this way. We have been more than polite and patient but that has finally ran out.
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    Reviewed Feb. 19, 2009

    I had my taxes to be done by HRA this year, because it's free, volunteers help do your taxes. I wasn't sure of the amount I was getting back so I brought my already done tax form to H & R block to have the second look done for $30. They found about $655 due to child care expenses. So they were to file an amended form to get me the $655. I thought wow that's great...but then they told me their fees would total $312. So they basically wanted half my money. What a rip off! I said no. I returned to HRA and they sent in an amended form for me and I didn't have to pay anything. H & R Block really charges you up the ass for things you can do yourself or get help doing for free.
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    Reviewed Feb. 19, 2009

    My ex's sister, who is 20 years old with a 2-year-old son and struggling with losing her job, went to H&R Block just because of the advertised RAL on 2/2/09. I had done her previous 2 years of taxes online with TurboTax with no problems and no extra fees. She was told she would get her money in 1-2 days, got this Emerald Card, but she just called me again today (2/19/09) to say that the money still wasn't on her card and that she got a letter in the mail saying that she was denied for the RAL. She told me they charged her over $300 to do her taxes, for a $900 refund, leaving her only around $600!!! She started school again to try to help her get a degree for a better job and has been in these job search classes, paying for child care while she's there and getting behind on all of her bills, so she really needed that money. I told her to just bring me all of her paperwork, so I can read this contract over and make some calls, but after reading everything online here, I'm really upset! If California can sue H&R Block, then I think every one here needs to contact their local representatives, the BBB, the Consumer Affairs and their State Attorney General and sue them again (I put links for them below)! I'm contacting everyone and complaining. The economy is HORRIBLE right now and I think this is just a horrible way to take advantage of people. There is too much fine print, too much false advertising, and they are screwing low-income people over who don't really understand all of this jargon like my ex's sister. People need their money that they worked for! I wish everyone else on here luck with their situations, but hey - we have rights and it might take us some time, but we all work hard to earn our money, EIC or not, we deserve some answers and some justice!! So I beg everyone - don't just give up the fight - even if you get your money - no one should charge hundreds of dollars to prepare a tax form! That is such a rip off! I have a lot of people come to me every year and I do the TurboTax online with them on my computer and do their taxes and don't charge them anything, even though they try to give me money. But everyone - please call your local news stations, your local newspapers, the BBB, Consumer Affairs, your local representatives, your state representatives, and your State Attorney General. You can go to (http://www.votesmart.org/) and put in your zip code to find all of them at one place with links. My local H&R Block for all of Eastern PA isn't even registered with the BBB, but they still take complaints (http://www.bbb.org/ - put your zip code in and go to Consumers and Check out a Business buttons).
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    Reviewed Feb. 19, 2009

    I opted to receive their emerald card with the 1 to 2 day rapid refund of my income tax return. I received my refund on time however, days after receiving it and after I began using my funds I was doubloe charged on multiple transactions/purchases i made. The money that was taken from me has not been given back to me and the money is still missing. I purchased airline tickets on feb. 5 and two days later H&R block double charged me and placed a hold on the money. It took them 12 days to partially refund my account when their policy states a refund will be honored in 3 to 5 business days. I had to make over 12 hours of phone calls to receive part of this money back. I have filed a complaint, disputes and contacted at least 6 different people at H&R Block all but one person was rude and unhelpful. All but one denied that any money has been taken from me. I'm waiting to hear from their complaint/dispute dept. and one of their clerks. I had to contact the airline agency to have a release form faxed to h&R Block to have the money taken off hold I still havent received approx. 733.00 dollars of double charges which clearly reflect being taken on the automated assistance of my transactions via the telephone voice response service. The internet accessable statement from my account activity does not show these duplicate charges. According to other complaints listed on the internet I am not the only victim. I want mt money back and be refunded the fees they charged to proccess my taxes!
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    Reviewed Feb. 19, 2009

    I had my taxes screwed up the man did not enter in my EIN correctly nor my correct address so i was not notified about the descrepancy. When I do find out that the IRS wont accept my return i call and they re-submit. Well i payed for the piece of mind plan. I still have to wait another 15 days for my return if it is accepted. Nor have they offered to refund the 400 dollars i payed for the service.
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    Reviewed Feb. 19, 2009

    Two days ago I called our local H and R block office in town. I have had my taxes done with them for some 13 years now, but like many people at this time could not afford to pay all the fees. I thought I remembered a time when they would (for a fee) double check a self prepared return and (for another fee) e file your return. I asked and explained three times to the woman on the phone what services I was looking for and was told yes finally that I could get those services in their office. When I showed up with my paperwork I again explained what I wanted to do. The preparer basically did my return as normal and informed me that yes I had done my return correctly. At this time we again discussed what I wanted to do, the preparer turned to a woman behind her at another cubical to discuss the proper computer codes and the other woman in the office (I believe it was the manager) said they don't do that and inquired as to who I talked to. Funny thing it was her!!! Not only did she deni what services she told me they provided she neglected to tell me that I could have efiled my return through their web site at a much lower cost. I will never again do buisness with H and R block nor will I ever recommend to anyone I know to use their services. My mother had her return done with a local tax office in town and got the same services as me for $100 I on the other hand trying to stay with the company I have always used paid $250. Next time I have any questions about loyalty to a corporate entity I will remember this incident and check loyalty at the door and stick with small buisness. I honestly feel as if H and R block commited fraud and certainly did not inform this once long time and loyal customer of all my options. BEWARE!!
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    Reviewed Feb. 19, 2009

    After using H & R Block 7 out of the last 8 years to do our taxes,I will NEVER use or recommend them again! My husband went in on 2/3/09 to file our taxes,they charge him 215.00 to file them plus 29.95 bank fees to get them in 8 to 15 days on one of their Emerald cards.Instead of getting our money,we have gotten the run around-4 different answers from customer service including from the local office,nobody giving us a straight answer on where the money is,and being told that it is 8 to 15 BUSINESS days,not days like they state on their paperwork,their website and they tell you in person in the office.We set up payments for our bills for after the last day H & R Block told us we'd have our money by,to ensure we wouldn't be disconnected or anything,but since they outright lied to us,we are in serious financial trouble.My husband has been our only source of income and he has been laid off since the first week of December.Thanks to the lying thieves at H & R Block,by the time we get what is rightfully due to us,our bank account will have been closed,power and phone shut off and we may lose our home too.We have 4 small children who are having to suffer because of this too. If anyone decides to sue because of them this year,you can count our family in!
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    Reviewed Feb. 19, 2009

    The short version is as follows: This year our taxes were more complicated than usual due to my husband's recent deployment and us having to file married filing jointly in 2 different states. I made the BIG MISTAKE of going to H&R Block for tax prep. Not only did the quoted price for the service increase from between $100 and $200 to $479, but we were told we had to pay up front instead of having the fees taken out of our refund as originally we had been led to believe. Our refund is to be $7, 372!!
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    Reviewed Feb. 19, 2009

    SHAME ON YOU REPS OF H&R BLOCK!!!
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    Reviewed Feb. 19, 2009

    Like many of the other complaints I've read in the last week I too have been going to H&R Block since 1998 and have always gotten the ral this year same as always my husband I went did our taxes and applied for the 1-2 day check and were told the rest would be direct deposited in 8-10 days. We got the denial on friday for the ral with no explanation we were given the hsbc bank number and we told we didnt meet the criteria and would recieve a denial letter within the next couple of days, still havent recieved that letter. With so many people getting denied the ral you would think that the people doing our taxes would at least tell you that there was the possibilty we would get denied but that was to much like being a good person. I will never use H&R Block again and have told all my family and friends to not go there due to there high prices and the fact that their ripping everyone off who applies for the rapid refund. I only go to H&R Block for that reason.
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    Reviewed Feb. 19, 2009

    Had measly $475.00 tax refund, H&R Block took $30.00 prepare, $195.00 to make sure I had refund in 2 days - never received refund - called every day - once when called they said they would refund all service charges - still no$ - then called again and they said I had $193.50 and it was the IRS' fault and needed to call them...hmm - what was my $200.00 service fees for?
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    Reviewed Feb. 19, 2009

    filed for a measly $193.00 - needed the money right away - was charged $95.00 for filing,$29.95 bank fees was expecting money right away - 14 days later and numerous calls later - finally got $193.00 but H&R block will not waive their fees for supposedly getting my money back
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    Reviewed Feb. 18, 2009

    I usually file my taxes online for free but this year I had someone whom I could claim as a dependent. So I decided that maybe I should have a professional do it for me. WOW was I wrong! First of all I walked into H&R Block on Harrison and Cooper Point RD in Olympia and found out that someone had the chance of going home early. So they were flipping a coin to see who had to help me! Then I got IRA or whatever his name was and boy did he sound excited to help me. Anyway we went through all the blah blah it was time to see what my refund was going to be! Drums roll please........ a whole 399.00! Ok so ya I made over 24,000 last year and he was telling me that the only reason im getting 399.00 is because I get the other 300.00 from the stimulis check that I didnt receive the full amount of. If I was now eligable for the other 300.00 my tax return would have been a whole wooping 99.00! Then he wanted to charge me 50.00 just to do my taxes!!!!! Well I decided to go back and do it myself online like I have in the last year. And BAM 1200.00 is my return! Huge difference! In 2007 I didnt make as much as I did in 2008 but last year I got like 700.00 for my tax return!!!! DONT GO TO H&R BLOCK oh and after I said that I was going to file myself online, He asked me Well can I keep a copy of your taxes just in case? I CANT BELIEVE HIM
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    Reviewed Feb. 18, 2009

    Which I would have read all this 1st [complaints] Same deal as everyone else. RAL load on the emerald card. paid for 1-2 day..then told 8-10..We filed on 2/8/09 still nothing on the card...I'm trying to get in touch with the IRS to cancel my check and re-issue another one straight to me, I'll pay HR Block for the filing fee ONLY. I WILL NOT pay for bank charges and fees...
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    Reviewed Feb. 18, 2009

    They made mistakes on my tax return and overcharged me. It wasn't until i called them for several days that anything was done. Even after they admited to making the mistakes they have not corrected them. I feel cheated and taken advantage of. I have also been trying to check the status of my return and have come to no avail. It has been more than two weeks. I filed for a rapid return. They seem to have no answers.
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    Reviewed Feb. 18, 2009

    After filing w/one of Polly's agents and having to Refile our taxes due to error(s) made by her a new employee- #000587/office #22852) and not being able to get tax info from this office we called the Owner-Polly. She said you always get one bad apple in the bunch and this employee was let go as well as the person that hired her.
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    Reviewed Feb. 18, 2009

    I went to have my taxes done. Told her my household situation and asked her to figure my taxes both ways to see if I should claim my granddaughter or my daughter should. We were both 50/50 on support. She told me to put her on mine and when they come in if it is more she could just refile mine and let them claim her. Two days later she tells my daughter I would have to file an ammended return and pay more money. I already paid over two hundred dollars. She also said even if I file an ammended return they will have to send their return by mail and they probably wont let them claim her since I already did even though it was ammended. Supervisor Janet says Nancy tells a different story and she is one of their best agents. She offered to help resolve it as long as we pay more money. I have used them since 2002 at different locations but this location I feel like I got scammed.
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    Reviewed Feb. 18, 2009

    Same story. I went to H&R Block and paid them over 400.00 to do my taxes and was told I would get my refund in 1-2 days and then they called me the next day and told me it will now be 8-15 days. I have gone to H&R Block for years but NEVER AGAIN!!
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    Reviewed Feb. 18, 2009

    I have used H&R Block every year for my taxes, faithfully. My father went there for year, so when it was time to file my own, naturally, I went to them. For the past two years my husband and I have deposited money into Traditional IRA accounts through H&R Block. When we were first offered the IRA, it sounded great. We were fooled. It and H&R Block is just a rip off. Now, we only put the minnimum into our accounts each year, but that meant that this year we had $600 ea. in our accounts plus any interest earned. We didnt earn any interest. I was dissatisfied, so I decided to withdraw the money. I opted to pay an additional fee to have my money overnighted. This occured on Feb. 6th 2009. Papers were faxed, everything was in order. I was told my check would be at my house on Monday. I have yet to recieve a check. Today is Feb 17th. When I call, I am on hold for hours at a time. A supervisor is never available, but yet the customer service people cannot help me. Everytime I call, its seems as though the people are unwilling to help and I have only encountered a few that actually did. Two very nice women to be exact. My check was mailed to the complete wrong address. Apparently it was cashed. They cannot tell me where it was cashed or even when. They wont send me a copy of the cleared check so that I can see the signature. They simply tell me that they dont know what happened. I have even been hung up on several times. They told me to file a claim with the fraud department. They admitted that all of this was their fault. They said it was their people that had messed up and didnt follow protocol. Yet, I am the one that is out of money and that has to suffer. Its insane. I advise against opening an IRA. I was told that my fraud claim would take 6 months to investigate. My loss. I guess I should have known better. H&R Block has forever lost my business. Next time I will do better research when opening an investment such as that!
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    Reviewed Feb. 18, 2009

    You will have to excuse this seemingly computerized type of letter however I am sending this letter out to as many consumer blogs, chats, H & R corporate executives as well as any and all media representatives as possible in hopes that someone might be able to help me or that I might save some unsuspecting consumer about the wrong doings of H & R Block.
    My name is Tim Fuhrman, This is about a Complaint that I have with H & R Block, I am a business owner and have had my taxes prepared by H & R for at least 18 years now, although I have had some minor problems with H & R block in the past, I was generally basically satisfied with the overall service that I was afforded with H & R. However, this year on exactly January 19th, 2008 I had an appointment to have my taxes prepared as I always do. When I was finished I was told that I could get my money faster if I got a “REFUND ANTICIPATION CHECK� Better know as a “RAC�. Not only would I get my IRS refund faster But the fees for H & R block would be deducted and the RAC check would be directly deposited into my bank within 8 to 15 days. Now being that it is a recession, I am a California Contractor and money has been hard to come by lately, this all sounded good. So without hesitation, I signed the RAC agreement and included a copy of a blank check including my Routing number and account number. After waiting 15 days and checking my account starting on the 8th day. Nothing was deposited into my bank. I called my H & R office, on 02/09/09 15 Business days later, and was told by a Manager Named Jan Rollos, she told me she would check on it and get back to me. After waiting 2 days on 02/11/09 I was told by Mrs. Rollos that she was having trouble with contacting HSBC, I told her that I too was trying to contact them and was placed on hold for 45 min. and had to leave to pick up my kids from school. Mrs. Rollos said she would keep trying and call me back. I was working and was told by Mrs. Rollos on 02/12/09 that I should just wait a few more days, that maybe the check might be Deposited over the weekend. During the weekend of 02/14/09 through 02/16/09 which was the Valentines and Washington’s birthdays “ A "4" Day weekend� I had finally gotten a hold of the IRS on their “ Where’s my refund check� website. It stated that my check was deposited into HSBC’s checking account on Jan 30th of 2009. Only 9 Days from the date I filed. I also finally got a hold of a Customer service person named Ryan at HSBC, who told me that HSBC tried to deposit my check on the date of 02/03/09 and could not deposit it so they sent it back to the IRS. On 02/05/09 and that was that period I was given no other details, explanations or apologies. On the date of 02/17/09 I called the H & R block District office located in Upland Ca. I talked to Mrs. Michele Oostendorp who was the Office Manager; she seamed to be very concerned and asked me to come in and we would get to the bottom of it. Our appointment was at 1:00 pm so it was around 10:30 am I thought I would try and Call the IRS and see if they could help me, After about an hour or so I was able to talk to a Mrs. Baker ID # 0270326 she was very “Matter affect� and said The IRS only did what it was supposed to do with the money and that was to Deposit it into HSBC bank and that was done, and even though HSBC said that it was returned to the IRS and it had now been 9 business days there was nothing that I could do to get my money back. At 1:00 pm on 02/17/09 I arrived at the H & R office in Upland, Ca. and talked to Mrs. Michele Oostendorp, She had called the IRS and oddly enough, she had the same person on the phone that I had talked to an hour previously a Mrs. Baker. Again Mrs. Baker in her very “Mater a fact� voice said that the best she could do is put a trace on my check, and that would take 6 to 10 weeks at the earliest. So Mrs. Michele Oostendorp said that that was all she could do. So my American people, the hard fact is I’m screwed my IRS refund check is in the “Twilight zone� my payments are late, H & R Block is now demanding there money and I do not have a answer. I do know however that, had I truly been informed about the process and repercussions of this so called “ Refund Anticipation loan� and had H & R block been upfront about the crap that I would have to go through waiting 10 weeks extra above their 8 to 15 days a total of about 4 months until I even remotely will know anything about my IRS refund check. It’s just inconceivable the amount of trickle down financial hardship that will be bestowed upon me, that in my wildest possible nightmare scenarios, I could not have even remotely comprehended the outcome on the day I did my Taxes at H & R block. And it is now my personal quest to tell every one about the injustice of (REFUND ANTICAPATION LOANS) (H & R Block) and (HSBC) DON’T DO IT, DON’T GO TO H & R BLOCK AND DON’T GO TO HSBC. Tim Fuhrman Upland, California.
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    Reviewed Feb. 17, 2009

    I was under a time crunch after losing my job and had to go to Buffalo from Brooklyn to gt a couple of my w2's. When I did my taxes last year it was 57.00 and took less than two weeks. I didn't know where to go in short notice back in Brooklyn and for some unbeknown reason to me, everyone says go to HR.
    Well let me tell you after not being briefed on a single price and assuming that all taxes cost the same unless you own a business or have billions of dollars I learned that making under 20g a year and doing everything the same I did last year this woman pulled out more forms that I could fathom and in the end it totaled 238.00 TO FILE! I said, how on earth and she kinda squimed, I didn't have time, I had to move and make a down payment at the end of the month... So I say whatever... If I wait I will be homeless just do direct deposit, oh ANOTHER 30.00!? Awesome... so it costs money to do something for free. Aparently she said it goes through another bank account and that's their fee. So you have a loop hole now where they for no reason can take more money, great. All in all, it's been over two weeks and cost me about 267.00.
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    Reviewed Feb. 17, 2009

    I chose the 8-13 day RAL and had to pay over $300 for it on 2/2/09 I should have already had my money and now being told I won't get it until MARCH 2, 2009. I paid for a service and signed a contract for the loan and think a class action lawsuit for anyone not receiving their funds by specified date. HR Block misled me to believe that I didn't have to wait for the funds to be deposited by IRS to receive MY money in that short of time. If they wait for the money from IRS to be deposited to HSBC, then give us the money, there is no loan to it.
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    Reviewed Feb. 17, 2009

    Like everyone else here, I went to H&R block to file our Taxes. I did not expect a refund because of our higher income but Brad (18 years experience) told me that we were going to get money back. Quite a large amount. So, he ran down the list of options on how I want my refund. I took the RAL (1-2 days), the computer said we were approved by HSBC. I settled for the almost $500 in fees and services i guess b/c I wanted our money now...
    Anyhow, we filed on the 14th of Feb. but have not received a dime. I called H&R Block but of course they can't tell you ANYTHING. I called the 866 number to find out but they know nothing either. Then I went on the IRS web-site and they were SORRY for the denial and were unable to answer any questions. Our money, that we are forced to entrust others with, is missing? held up? lost? I did find out that we still have to pay HSBC all the fee's, regardless of if we got the rapid refund or not. Total rip-off.
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    Reviewed Feb. 17, 2009

    I will never trust H R Block again. I had my returns done by Donna on Jan 16th. When I received my final refund it was 135.00 less than it was suppose to be. I called Donna about it and she said she did not know what happened. After research, I found that she had made a mistake filing the stimulus and the IRS did and adjustment. She told me it was not her fault I told her the wrong amount. I remember telling her she needed to make sure before filing. I ask to speak to her manager and both of them told me it was my fault they called me and the IRS a liar and said I would not be refunded any fees. H R Block does not stand behind what they do, all they do is take your money for them and their bank. They refused to admit they made a mistake and their mistake cost me their 110.00 fee, the 29.99 fee for their bank and the 135.00 the IRS took extra because of their mistake. The manager told me my returns were done perfectly WELL if it was perfect why did the IRS do an adjustment and I got less money.
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    Reviewed Feb. 17, 2009

    we where to get are taxs back in 8 to 15 days we filed on jan.29 and today is feb. 17 we still don't have are money
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    Reviewed Feb. 17, 2009

    First email:2/3/08
    I have at my desk a very annoyed client who got an Emerald Advance in December 2007. She is receiving calls and a letter stating that she owes a balance due. She has paid it over, but continues to receive a balance due letter. She has tried more than numerous times to call the 866#, but is on hold or gets no help. She wants an answer and she wants it now. Please help her. I don't know what to do. Her email address is karastrait@gmail.com Her phone number is (551)208-1723 second email:2/15/08 Hello Sonny - I have left you 5 VM and have not heard back could someone please contact me asap as the man John NG from H&R messed up my card payments and I paid off the card via the 866 # in aug of 2008. I believe my payment was put on an incorrect account number. THis is effecting my credit. I have copy of my balance transfer in Aug. I put the payment on my credit card for the complete balance. When should I hear from you or someone? I call the card number and NO ONE answers ever. PLEASE HELP! thank you in advance. Kara Strait third email: Hello Sonny: To recap our conversation. The case has been sent for tier 3 investigation as the balance still appears on the account number associated with my name. The expected time frame is 24-48 hours making Thursday February 19th 2009 a realistic return call date. Tonight's phone call lasted 1 hour and 19 mins and ran the gamut of there is no balance involving my name to their is a balance involving my name. Can you see why having a third party listening is in the customers best interest? Do you still find me impatient? Or maybe dissatisfied customer would be the more appropriate way to describe your customers Mr. Singh? Thank you for your time and attention,
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    Reviewed Feb. 16, 2009

    H&R Block incompetent to file simple 1040A for naive taxpayers.
    I just learned of this. I'm filing it on behalf of my daughter, who apparently assumed H&R Block was competent. My daughter & husband filed their 1040A through H&R Block in 2006. H&R left out information from one W-2 in H&R's possession and the refund that came and went was followed a year later by an IRS notification of taxes (rightly) owed. When they informed H&R, H&R acknowledged that they had a copy of the W2 ..in our folder and were liable for the interest, which they paid. Quotes from H&R form 2228, region 53, Admin ID Major, dated 9/15/2008. The kids paid for tax prep services but not the additional $50 fee (POM) for H&R to actually do the taxes right or pay the consequences (with much small print). They paid H&R to file based on the information in H&R's possession, which H&R did incorrectly, on a brain-dead simple 1040A. How many others did they do incorrectly and never-the-less take the clients money as though H&R were competent?
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    Reviewed Feb. 16, 2009

    Well On Feb 2...09 Me and my husband went to go file our taxes.....we did the 8-14 days and we payed $290.00 to file....ridiculous by the way! It is now Feb 16...and I still have not got my money.....I just called H&R Block and they told me my money was deposited on Feb 13th, which it wasnt.....
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    Reviewed Feb. 16, 2009

    I went to consulted about my taxes and I explain to her like that when we realized she had all the paperwork done and with actitud ask me to signed and I tell her that a just want a consultation she told that my taxes were completed and if don't wanted I have to pay 30.00 and we decided to do the taxes with her we pay 300 dollars for the everyting she promised that we will have my money last thursday 12th but I only got one for 500 and everytime I call h&r block they tell me difference things I need help please
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    Reviewed Feb. 16, 2009

    On February 10, 2009 my boyfriend and I had our taxes done. Both of us did the short forms as our income was not enough to do the long form. I am retired but did earn some extra income other than my social security which came to an income for 2008 of $10,453. I was shocked when I was charged $143 to have my taxes done and another $29 fee since I was not able to pay for tax preparation up front. My boyfriend is disabled and his income for 2008 was $8,036 and was also shocked that he was charged $188. He does not receive any money back as he owes the IRS and state for back taxes, so he went more in the hole. At least I receive some money back for federal and state, however, it would have been much better to have lower fees to charged to me so that my return would be much better. We attempted to get the fees lowered due to our income states but nothing happened. We had our taxes done in 2007 for the years of(2006 and 2007) and felt the fees were a little higher than we expected but went ahead with the process. Since the computer calculates all the information inputed by the tax preparer, how can they charge these outrageous fees. For 2009 I do not intend to go back to H&R Block as my only income will be my social security and will not need to file Federal taxes (according to what I was told). My boyfriend will not be back also and will be going to get his taxes done by the IRS (which I understand is free). I do not understand why the fees are not disclosed to the consumer before they are prepared......I am under the impression that most other tax services give you the rates up front. We know we will never go back to H&R Block. A verbal complaint has been made to the location where the taxes were performed, however, we do not expect any further response. We went to H&R Block as I know the tax preparer personally and entrusted him to be fair this year with the rates charged.......boy was I ever wrong. I feel also that all the stupid constant H&R Block advertising on TV is something that I paid for in my fees charged.
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    Reviewed Feb. 16, 2009

    Went to HR Block 2/5/09 spent 2 hrs before I realized it and thought everything was done. Went in on Friday 02/06/09 had to restart taxes another hour and took option of rapid refund said check would be ther by the 7th on the 7th no one contacted me so I called them. They informed me that information was put in system 3 times and last name and ss numbers were entered wrong and it would be taken care of . The first rep was an lousy untrained rep named Susan and I don't know her name. The second rep was another lousy rep named Kristen Argo. Finally I talked to manager, she could do nothing, called regional manager Marc he assured me that he would have check by Sunday and he would call. I called evey hour on the hour and no check it was not until that later that I was told he was not available and nothing could be done. Still no taxes. Filed numerous complaints with 800 number 2 hours on phone claimed no corporate headquarters, found corporate number they could not help it was just an endless bundle of mess. I kept trying to contact the Regional manager Mark since he was the biggest liar of them all but he refused calls and assistant got short and curt with me on the telephone stating "he is taking the 80 rapid refund charge off as if this was a big deal I cant be charged since i did not receive it. I demanded my full refund because they screwed up and they said they will give it to me but I won't get hopes up heck I haven't received check yet.
    In my opinion HR Block has no integrity left and they are cheating the people out of their money. I hope they go belly up like the rest of these big companies and suffer great losses. Management is terrible, workers are worse and 800 number is a joke. Corporate is suppose to help, but they are crooked too, they set up these independent franchises so they don't have to bear any financial responsibility. I would never want anyone to use my name if they were not on the up and up but I guess as long as money is pouring in they dont care. I dont know if it will do any good but if anyone is interested I am listing the corporation telephone number, maybe if they receive enough calls they will do something or either change their number and make it more difficult to find. Also I am contacting the BBB to file a complaint so that it is registered. It may not help me but if complaints are coming in rapidly something will eventually be done. We need to do something instead of complain, file complaints. H&R Block 1 H&R Block Way Kansas City, MO 64105 (Map) Phone: 816-854-3000 Fax: 816-854-8500 Toll Free: 800-472-5625 Better Business Bureau http://www.bbb.org/online/ Regards,
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    Reviewed Feb. 16, 2009

    I went in on Jan 31st to get my taxes done, although I normally use the free or basic online software, there was a new piece of paperwork I had this year, that had me stumped, and was not well explained. First off I noticed I could barely understand our tax professional Dora, and had to repeat most things twice to her, as well as having to ask her what she said or meant several times. I also had to correct her on many boxes skipped or entered incorrectly(for example, line 14 on the W2's was skipped, and State ID's were put in as EIN's). To top it off, neither her NOR the manager had ever heard of the form I had, and had to call someone else to help explain several of the lines. To top it off, they still entered the information incorrectly(after 30+ minutes of waiting for the manager to get around to us), and I myself noticed what might be wrong, asked them, and then they *got* it, and said I was correct. I left feeling quite cheated out of my $351, but it was late, so I didn't go over my forms before leaving. After I got home, I noticed things didn't LOOK right. And I was not given a reason for the expense of my tax preparation, especially since I had pretty much figured out my own problem. The more I went over it, the more it bothered me, so I went in the following day, and Naomi appeared, and stated that she was surprised at how my folder was put together wrong. So she sat down with me(another hour of my time and finding a babysitter for our 5 children, on top of the 2.5 we had spent in there previously), had me file a complaint, in the form of a letter to the manager(which I wrote while there) and said that we needed to file an amendment, but SHE wasn't allowed to do it, but she would have the manager(Catherine) call me. Well, I didn't get a call, so I called, and they gave me the run around saying that she wasn't in, they didn't know when she would be, etc. The next time I called, they said she HAD been in the day I called originally, and they would leave another note for her, to call me. Still no call. So I went in again Sat the 7th, and low and behold Catherine WAS in, however, she refused to speak to me. The reason given was that she had been promoted to an area manager and no longer did taxes, and Naomi was going to have to be the one to take my case and ammend it(even though they wouldn't let her the previous Sunday). Naomi followed the suit of everyone else and said she would go over it and call me in the next few days because she was swamped with so many clients the next 3 days, leaving me feeling put off once more. So when I got home I called and demanded another appt. Which I got for Tuesday the 10th. We went over everything for over an hour(more babysitting for my kids), finding many mistakes, but it didn't change my refund amount, and the state wouldn't notice that we had moved and moved back so she decided that filing an amendment would be pointless. She also could not show me why it cost me so much. I will NEVER, EVER use H&R block again, and I now my parents won't be using them again, b/c of this. The incompetance of the original tax assistant, followed by the lack of caring since they already had my money. And the manager wouldn't even step up to the plate and talk to me. Shameful and disturbing.
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    Reviewed Feb. 15, 2009

    When I filed my federal taxes at H&R Block I opted for my return to be placed on one of their emerald green cards I was thrilled to know that I would have the money in 1-2 business days. The next day I checked over the phone for the balance on the card and was again thrilled to hear that my money was on the card and the card was ready to use. The problem came on the 2nd day when I went to the gas station to make a small purchase and the card that H&R block had provided me with was denied twice. There should have been approximately $500 still on the card but it was being denied for a $7 purchase. After calling the phone number on the back of the card and sitting on hold for an hour and a half I spoke to 3 different people who both apologized but said that there isn't anything they are able to do until the bank opens again on February 16th.
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    Reviewed Feb. 15, 2009

    I filed my income taxes two weeks ago, and was told I would get my check in 8 to 15 days. Now they it will be two more weeks . No explanation except that they can't help when the IRS MAILS IT.
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    Reviewed Feb. 15, 2009

    I filed my w-2s on 1/31/09 I used 1-2 day refund payed out extra money so I could get a quick return,I called the # they gave me for the emerald card there was something wrong with my claim,after another trip an bunch of phone calls I found out they put my name in wrong using my last name first so they fix it no big deal I think; I wait still nothing I call asking questions they tell me anything to get me out of there,I wait a couple more days still nothing,now i called every # avaible to find out what was going on they tell me nothing wait until your8-15days it should be there well today is 15 days I got my state refund on the card but no federal money,Ive never got my state before federal.Then they took all but I think 93$ someodd cents out $325 then charge me for trying to getmoney off the card an failing so it left me $83 I reread the contract over an over saying my money would of been there by the 2/12 09 here it the 15th cant get an answer still same old story with the run around where does it stop there all these complaints on here an I want to know whats being done about it!
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    Reviewed Feb. 15, 2009

    I filed my taxes at Highway Robbery Block on 2/11/09. I selected 1-2 day RAL. I checked the HSBC website on the 2/12, and was informed that my RAL had been denied. Of course the tax preparer had her head up her a$$, and seemed to be a bit unnerved as I took my sweet time reading the fine print on the yellow paper. IRS has confirmed reciept of my return, and has since informed me that I will recieve my Federal return by 2/24. Will I be charged for the 1-2 day RAL? From what I see on this website, I will.
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    Reviewed Feb. 15, 2009

    First off let me state the i have read alot of peoples complaints and they never come back and update what has happened. Please Update that is how infomation is shared and sometimes what people can expect to happen to them.
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    Reviewed Feb. 15, 2009

    Have been using Taxcut to do my taxes for many years. Purchased the '08 version, which states you need system 10.4 or greater for Macs on the box, which I have. I load the product, which won't work, stating I need system 10.4.11. This was not listed on the box. I feel angry that they lied on the box. How many people are going to buy this program, only to not be able to use it. My computer is only 3 years old!
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    Reviewed Feb. 15, 2009

    My husband and I had our taxes done by H&R Block on Jan 30th. We went with the 1 - 2 Day RAL Loan and was denied. They told us it would be 8 to 15 days, but we would get a bigger refund. We checked with the IRS, and our refund was direct deposited on Feb 13th, but not applied to our Emerald Card. When we call the number on the back of the card, to find out what is going on, we get told different things. He was told By Midnight February 15th I was told midnight the 14th. I called them back at 12:16 AM and talked to a woman who would not speak to me, had to be my husband. he gave her all the information she asked for, card info, address and social security number. When he asked when to expect the refund ot be applied, she put him on hold. We sat on hold for 66 minutes and 3 seconds, taking turns holding the phone until we checked our balance online and noticed that they had charged us for the call, but never came back to the phone. I hung up and called again, only to find out that the office was closed. We had been put on hold so that woman could go home without having to answer any questions about why the IRS says our money has been deposited, but they have not applied it to the card so that we could access our refund. This is the worst service we had ever gotten anywhere and will not be referring any of our friends, family or co-workers to H & R Block. I plan to wait til Midnight tomorrow and find out what happens then. But like many people, we really counted ont hat money to pay rent and bills. Just am so irritated that a company can hold your money like this without any explanation.
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    Reviewed Feb. 15, 2009

    upon having our taxes prepared by michelle we told her she was making a mistake all she could say was she was tired and would explain later we went back the next day and pointed out her mistake to another preparer would fix an addmendment for us also contacted the manager would refunded our prep fee but we are have to wait for $1000 and worry about emerald advance loans being paid on time makes us wonder out of the last 20 years of doing our taxes how many other times were they wrong
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    Reviewed Feb. 14, 2009

    My son is on active duty with the US Army and is currently based at Ft. Bliss, TX. He was just charged an extra $75.00 fee at the on base office of H & R Block to file his tax return in CA. They also charged him $40.00 to process the federal tax EZform.
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    Reviewed Feb. 14, 2009

    filed rapid file with h&r, on jan,20, 2009for the prevoius year. filed rapid, two day, but credit was refused, so it went to 8-15 days. irs shows my refund of 7026.00 was deposited to hsbc financial institution, as of feb, the 5th my 15 days was up. i repeatedly called and left messages, never once did they call me back as to why i8 didnj't have my refund asssss late as feb 13.irs shows the deposit to hsbc on jan 30, the people at thyis store are rude and very non caring about their clients, as of feb 13th, after i called tonya the district supervisor, was then told oh yes, she meant to call me and let me know, the bank had sent my check back to irs, due to an identity fraud question.now i have the tracking info thanks to irs, and have been told by them, not to even contactthese folks again.i'm quite sure now if there was a question, it was an err0or, cause i am who i say i am, and irs knows i'm hunting for my refund that these folks have been holding. it was tracked to them , so now i will have irs, if it's sent back to direct deposit it into my savings, and h and r can kiss any feees goodgye, and i deal with many people daily and word of mouth can influence bad bussiness's
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    Reviewed Feb. 14, 2009

    I often do my taxes online free. Last year H&R Block lured me back with a great coupon for 50% of tax preperation. Grand total 50 dollars.I had such a positive experiance I went ahead and made this years appointment with the same preparer. I was concerned since I did not get the same coupon offered to me this year I asked ahead of time how much they charge. I told the lady I can do my own taxes at home for free. I was told the flat fee is 77.oo dollars and forms needed will increase the base amount. Confident that my taxes would be the same as last year I went ahead with the appointment. I can do the math 100 to 150.00 dollars max right? Wrong. Same place same forms this year cost a grand total of 229.00! I will never return I told this lady that I was NOT happy and I would NOT return. She didn't care!
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    Reviewed Feb. 14, 2009

    Went to H&R and they wanted to know how much stimulas money I got. I told them; they put it aside and said the IRS wants to know how much everyone got and if they were intitled to get more. The Money amount I told them was explained that I would get it back in about two weeks well I got my taxes done on January 30, 2008 and it is now Feburary 14,2009; Where is it at???? I also told them I would take a paper check through the mail to avoid the $9.21 charge for my State refund; well I got charged anyways. I have been going to H&R for a few years; but NOT anymore. This is the LAST year I will be taken advantage of. Also, I made twice as much money this year; but the refund didn't seem to balance. I was told if any errors where found they would fix it and my refund would be corrected.
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    Reviewed Feb. 14, 2009

    This is in response to the many who have had a bad experience with H&R Block...those tax Professionals are you and me not some college graduate who has a background in bookeeping or numbers, their training is lackluster at best and what you is not what you paid for they are trained to sell you product at any cost, pay your $143 and you too could become a Block employee....no background checks no employer references checked just pay and become a Tax Pro!
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    Reviewed Feb. 14, 2009

    I followed the link to HR Block Taxcut from the IRS website for free filing. Taxcut's link on the IRS website states that it is free if you are under 50 and your income is less than $56,000. I clicked the link and completed the free file federal return and when I tried to file, I was asked to pay $14.95. The online help stated that the free return if for 1040EZ only and the charge was because I had deductions. This is not stated on the IRS website or the HR Block website. Very deceptive and dishonest.
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    Reviewed Feb. 14, 2009

    I filed my taxes with H&R Block on the 2nd and used rapid refund. I was told I would recieve my refund the next day and was charged almost $300 for this service. I recieved a phone call the next morning stating I would not recieve my refund that day and was given a phone number to call to find out why. The phone number was an automated recording that wanted me to go to a website that couldn't tell me anything either. I finally spoke to a real person on the 888 number and was told I would recieve my refund by 9 am on the 13th. I called H&R block on the 13th after I had not heard anything and they told me they had not recieved my refund. I called the 888 number again and it said that they had not recieved my refund and that payments were only recieved on Fridays to check back next Friday. I called the IRS website to find out what was going on with my refund. The lady at the IRS was awesome and was really nice told me not only did H&R Block have my money but they have had it for a while now. She also gave me the routing number and the account number that my refund was placed in. I can't wait to call H&R Block in the morning Because I am tired of all thier I don't know anything crap because now I know they are rip offs. I just don't know what I am going to say when they try to tell me that they still don't have my money or something like they aren't giving it to me until next friday while they sit and draw interest on my money and charging me almost $300 to use my money to collect interest on without even sharing some of that interest with me. Not only that but the lady at the IRS told me that she recieves a ton of calls everyday from people that used H&R Block and each time the IRS has sent the money but H&R Block isn't disbursing the money
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    Reviewed Feb. 14, 2009

    I was reading some of the complaints earlier but wanted to mention that I had a great experience with HR Block because the person, Terry, explained to me that the RAL and Instant RAL are loans against my taxes and that I'd have to apply for them, that there's a small credit check and if I don't owe the IRS or my State DOR or HSBC bank then it's normally fine. But if I do owe any of them (and I did) that the loan would be delayed. He also said if the 1-2 day is delayed that I'm not charged for the extra fee, and he was right because I was delayed and not charged the extra fees. I thought my tax prep would be about 90-100 but it was around $140 and he showed me the billing breakdown. The earned income credit form for my 2 kids was about $35 for just that (but it was worth it to get a couple grand). He showed me I pay for each form I needed for my taxes and asked if I had a coupon from the paper or my employer. I said no and he said Well you work at wal mart and I have a coupon code for that and it will save you $15. So he saved me $15. So, I can see why some of you all had challenges because you didn't understand a loan, but it is a loan against your taxes. I had a good honest experience.
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    Reviewed Feb. 14, 2009

    My taxes were prepaired and I was given the Emerald Card for fund to be deposited within a max time of 8-15 days. It is now days past the limmit and I am still not payed. They did not meet the stated time frame. I was lead to belive that the new card was the fastest way and I budgeted my money around that belief.
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    Reviewed Feb. 14, 2009

    How's this for everyone...I did my own taxes using the free TaxCut online service. I have used H&R Block for 12 years, without problem...of course that was in office paying their fees. Having gotten te Emerald Card last year, I chose to have my refund deposited onto the MASTERCARD this year. Here is everything I'v been through since the IRS confirmed my refund funds were released Thursday, February 5th at midnight.
    8/6/2009 866-353-1266 EMERALD CARD SERVICES 1. Customer service rep who said it would go on card between 7pm and midnight EST 2. Customer service rep, refused to let me speak with supervisor and transferred me to an automated line 866-761-1040 3. Customer service rep transferred me to a supervisor AGT2914 Supervisor then said she could not help but would transfer me to the department above her who could Was on hold for 41 minutes and 37 second, then was hung up on when company closed for the night at 1am EST 4. Tried calling back two times, not knowing company was closed, and was charged $2.00 each time for the automated system to hang up on me. 888-482-9288 TAX CUT ONLINE SERVICES Ref# RES4978376 Customer Service Rep AGT# 510221 No help, was referred either back to Emerald Card or HSBC Bank 8/7/2009 888-832-5625 888-687-4722 800-472-5625 866-540-5411 ALL H&R BLOCK BANK/HSBC 1. Representative told me I was computer illiterate and needed someone else to look over information. Was then told that either myself or the IRS had done something wrong and would need to fix through them. 360-695-8530 H&R Block District Office, Vancouver WA 1. Spoke with Rian McNaley, who was unable to help me at the time but was also so professional a assuring that it helped calm me down. Thought that the deposit would surely go through Monday or Tuesday and was anxious to hear back from me that a resolution was found. 8/9/2009 800-829-1040 800-829-1954 IRS SERVICES Verified all information with IRS, including routing number and account number of direct deposit. Verified that the funds had been released from IRS to H&R Block Bank on Thursday, February 5th evening to ensure deposit the following day. Was told if no deposit was seen and H&R Block continued to be unhelpful to call back on Friday, February 13th and a funds trace would be placed. If the trace came back that the funds were received by the bank a fraud claim regarding the bank and undelivered funds could be requested. EMERALD CARD SERVICES Called back and spoke directly with a manager. He could not assist me but would transfer me to the department who could. On hold for 1 hour 17 minutes Hold music abruptly ended and I was disconnected TAX CUT ONLINE Ref# RES5041345 Was told by representative that they can only verify my e-fie status had been accepted by the IRS and that they could see when checking their refund status site that it showed my funds deposited on February 6th. DROVE TO LOCAL TAX PREPERATION OFFICE TO SPEAK DIRECTLY WITH MANAGER 360-693-5206 Asked to speak with manager, none was available Spoke with Angel Steen and explained what was going on. She took me to her desk and within 5 minutes produced a photocopied piece of paper that explained to H&R Block employees that deposits anticipated to be made to the Emerald Card on February 6th would in fact be deposited on February 10th. Because it was there for me to see in black and white, and someone had actually listened, I left satisfied. I called and left a message for Rian McNaley, expressing how happy I was that one person in the H&R Block company took five minutes to give me resolution. 8/10/2009 NO DEPOSIT MADE 8/11/2009 Attempted to call H&R Block bank directly at 816-854-3000, but was transferred to technical assistance. Went into local tax preparation office and spoke with Ann Keener, Office Manager, Tax Advisor 3 I showed her this log and explained my problem and she immediately referred to something called a settlement sheet? According to the sheet, she said, my refund should be deposited to my Emerald Card by midnight on February 13th. She was very nice and as helpful as she could be, as there are no representatives available for the bank only tax advisors. She gave me her card and said she would like to hear from me, either way, on Saturday. OTHER NUMBERS I WAS GIVEN: CLIENT SERVICES 800-472-5625 TECHNICAL SUPPORT 800-767-3346 If its not on my card by midnight tonight (02/13/09) I will not only call the IRS and file a federal fraud claim agaist H&R Block Bank, but I will write to KATHY BARNEY, CEO of H&R Block Bank and RUSS SMYTH, CEO of H&R Block letting them know what kind of legal action they should expect against their company. I WILL NEVER USE H&R BLOCK AGAIN, NOR WILL I REFER ANYONE. THEY ARE CROOKS, THEIVES AND FORIEGN CALL CENTER LIARS.
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    Reviewed Feb. 14, 2009

    My fiance went to H&R Block to have his taxes done and receive a rapid refund, as we have in previous years, but this year we were denied? I could have done his taxes online for free; or little cost, and had our taxes in the same amount of time that we paid $290.00 plus to H&R Block to receive them. I think our fees actually came out to around 400.00 for a basic file with head of household and dependants. I think it is terrible for them to offer this loan to all these customers who have always received them, charge those customers fees they'd only pay because of the rapid refund - then deny them. It's a money scam in my opinion. Who pays that much to file taxes? Honestly! We/he will never again use H&R Block for any tax services.
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    Reviewed Feb. 13, 2009

    I had received a coupon from them to get $50.00 off my taxes when they were preparied so I went back had them done got home realized that this amount didn show on my paper work so I called she said she would take care of it when i received my refund back the money still was not added back in so i called them she told me they only thing they could do is give me 50.00 off my taxes the following year. I do not agree with this cause I do not know that I will use them the following year so I think this is totally unfair to give out the coupons then not honor them.
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    Reviewed Feb. 13, 2009

    My husband and I went back to H&R Block this year (we have been for three years in a row) We have never had a problem getting an RAL but for some reason this year we were denied. When we called b/c when we were in the branch office we were told we were approved, they just kept telling us that they would call us no need to call them. YEAH RIGHT! I want to know where my money is! We paid $305 to have our taxes filed. What a rip off. We got our taxes filed on Feb 4th and we were told they would be here by today (feb 13th) we called three times today and Nothing...no explanation. My husband finally asked to speak to the tax preparer and she had mentioned that she did not know why but they should be here next friday now. She also said she did not know how much. I will NEVER use H&R Block again! Not only that but i will telling everyone i know not to use them as well. We are facing eviction now b/c we made false Payment arrangments based on their promises.
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    Reviewed Feb. 13, 2009

    I filed my taxes using H&R Block for the tax year 2007. It was found that there was an error on our part and we had to ammend the taxes. This was not a problem. About 4 months later we recieved a letter from the IRS Stating we owed approx. $780.00 and anyone living in these times on a paycheck to paycheck basis knows that this is a substantial ammount of money. I called H&R block and informed them of the letter and they asked me to come back in with all of my paperwork and figure out what had happened. I dealt with a man named NILES. Niles notified me that he had misplaced numbers on Line 19 of our amended return and this had offset things. The $780 was supposed to have been taken out of our refund and it wasnt because the form was not filled out properly. Remember... Niles admitted it was his fault. He then went on to tell me that there was nothing he could do and that we would have to pay the ammount owed. I went home that afternoon and called the 1 800 number for H&R block and they told me that they would launch an investigation and that I should wait on a phone call. So... I waited. November rolls around and I get another letter fromt he IRS informing me that the money I owe is gathering interest. I then called H&R block again and they told me that I wouuld have to pay it myself. So I called the 800 number again and was told the same thing as before... an investigation would be launched. In january I recieved my W-2 and decided to try to tackle this situation full on. I had to return to H&R block to retrieve my paperwork fromt he 2007 tax season. I called ahead and they told me that I could come get it. When I arrived they told me I could not have my paperwork unless I paid the IRS off completely. I will admit I became a little.... beligerant. But not to much. Needless to say, after the law had been informed, I left there with my paperwork without paying my taxes.
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    Reviewed Feb. 13, 2009

    On the 28th of January 2009, my husband and I went into the local H&R Block. We decided to do the RAL, and we understood that it would take at least 1 to 2 days. No problem right? Well the next day I call thier 1-800 number and guess what it was denied. So we call back to H&R block, and we were told they have nothing to do with it that we must call the treasury dep., so we did and they said it would be 8-15 days. We have waited our 8-15 days and still nothing. We moved from Texas to Colorado and we needed the money to pay for expenses my aunt had to loan us some money to make it until the irs check comes. Dont use H&R Block for any of your taxes. And dont try to get answers with them because they have no idea what theyre doing.
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    Reviewed Feb. 13, 2009

    Sunday Feb 1, 2009 my Fiance and I went to have our taxes done. When we get there, there was 1 other couple in front of us. About 45 minutes later, a woman walks in who knows some of the workers. I over hear her convo (as they weren't being quiet at all!). She said that she went to a different branch to have her taxes done but she just got up and walked out because they weren't doing hers right. She asked the worker how long it would be until she could get in. The worker told her it would be a bit because there were people ahead of her (us being one of those people!). About 1hr 30 minutes later. One of the workers comes out to get the next person in line (which was us!) and she looks to her friend who walked in after us and motioned for her to come with her to get her taxes done. I said "Ma'am, when will it be our turn?" She told me they were going as fast as they could and that they would get to us as fast as possible. I told her "That might be the case, but she walked in AFTER us" Then she told me that she can't help who has appointments and who doesn't. So there is when I get mad. I told her, this lady DIDN'T have an appointment because I heard her entire conversation. So one of the workers who was sitting around doing NOTHING turns on a computer and does our taxes. We told her we wanted the cheapest way possible and it didn't matter how long we had to wait. So after she was done, she told us it was $300. I questioned her about it and asked how that is the cheapest way possible. She used the excuse that it was because there was so many papers. WHATEVER! I get home and call the district manager. She told me the same thing. She also informed me that our money would be deposited into our account Today, Friday the 13th. So we wake up, call our bank. They told us that it wasn't deposited, they don't have any pending payments either. So we call H&R Block again and they tried using the excuse that the bank might be holding it for a few days. So I tell her what the bank told us. So right now we don't know where out money is or when we will be getting it.
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    Reviewed Feb. 13, 2009

    This is in no way a complaint. I've read several comments on here asking if someone actually exists who REALLY got approved for a loan with H&R Block. The answer is YES! I have went to H&R for the past 4 years and yet to have a problem. I receive instant money (and no, my credit is not great!) with no problem. I receive mine in a check form, I'd rather pay the extra $20 for a check than have to take it off a card. My best friend also went there this year and got her instant refund on the Emerald Card. She doesn't have the best credit either, yet she got approved. Money was there when they said it would be there, and no hidden fees for taking money off it. I don't know what is going on with the offices you people are going to, but you shouldn't slanderize the ENTIRE H&R Block company when the office you visited screwed you! If you have a complaint about a particular office, go ahead, but don't do that to the entire company.
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    Reviewed Feb. 13, 2009

    Basically I was used. By my own admission I, due to laziness and a lack of patience, used a tax preparer to process my return. The same company I used last year, but new representative. Last season I allowed myself to be duped into the fast loan which I paid a large amount of my return for a "quick anticipation LOAN". I opted this time for the regular anticipation "LOAN" due to my laziness. Well as the time has flown bye waiting for my return "LOAN" I decided to track my return. I looked back at last years and discovered my "Anticipation LOAN" was just a farce.I would have received the same check at the same time e-filing myself. I will never use one of these organizations again as e-filing is free and the return comes the same time. They are CONS in the CON-ASTIC-ABILITIES of being elected congressman. I am ashamed of myself for allowing this to happen. I will for the entire next year of my existence fight with every means of propaganda that is available to me these profiteers with reckless abandon for their exploitation of the masses. Do Not Use a Tax service. There is no benefit and the IRS will help you without fees doing the same job. Do Not Allow Yourself to Be Screwed Like Those Of Us That Already Have.
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    Reviewed Feb. 13, 2009

    I am writing this complaint as a warning to anyone who is considering h and r block , i had my taxes filed by a woman named natalia who obviously was a little clueless and filed my taxes incorrectly, i paid 300.00 to recieve my taxes in 8-15 when it had been 16 days and i had not gotten by taxes i contacted the irs and was told of the errors , when i contacted natalie to explain there is an error with my taxes she said to me that is a lie i do my job and refused to help me also she refused to let me speak with a manager. i called back and asked to speak with roxy the manager who also offered me no help and explained to me that the reason i was called a liar by a professional tax rep was because of a language barer because natalie is not from out country.... i still have not gotten my taxes fixed and i guess i wont be getting any help from h and r block since they have already taken my money .... so please re think using h an r block they really are not professional and do not hire people who understand taxes and how to file them ... be careful
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    Reviewed Feb. 12, 2009

    Went to H&R Block for the Ral Loan. We were denied. We have good credit. I have read everyones comments about this situation, and it is awful. I like everyone else need the money, that is why we payed the fees. Rediculous. Called all the numbers, got treated terribble.. Isn't this our money? I just can't believe it. It should be jail time for ripping us all off! We need a class action suit for pain and suffering also. Everyone is stressing out, becasue this is are chance to get caught up on things,usually temporary and we cant even do that with are own money....
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    Reviewed Feb. 12, 2009

    My husband and I recieved a letter from H&R Block stating that if we filed before Feb.12th,09. We were approved for our RAL,we have never been denied,but were on Feb.3rd 2009. When we asked why they gave us a phone number to call the bank,HSBC, because H&R Block isn't the lending institution. I called HSBC and am getting the run around. I call one number and they refer me to another number. Finally saying they will send us a letter of denial,they can't discuss it over the phone. H&R Block charged us $570.00 for tax preparation,if I'd have known that. I would have filed myself. Both companies are scamming innocent customers and putting it off on the other company. How is this legal?
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    Reviewed Feb. 12, 2009

    I understand that taxes are a seasonal thing but it doesn't seem like anyone knows anything, at least at the location I use. I have been going to H&R Block for several years now and I had been hearing bad feedback from some family members this year but decided to go ahead & continue to use H&R. Last year my check was handed out to someone else so I had to wait to have a new check issued. This year I am really frustrated because I was expecting my refund to be deposited into my checking account by 2/10/09 as I was told. I have called everyday this week (today is Thursday) and have been told different things. I had been told that my refund was approved and today was told it wasn't. I've been told it's just a matter of it being transferred into the bank. It doesn't seem like anyone there knows anything. I pay good money every year to get my refund back as quick as possible. I will not be returning to H&R next year. And it really frustrates me that I pay over $200 to have them back by a certain time & it's not happening.
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    Reviewed Feb. 12, 2009

    I have been with H&H block forever but know i don't think I will again. They have stoled my hard earn money that i work hard for and th only thing they could tell me is that they were sorry its a glich in there system than turn around and took more and no one will tell me why.H&R Block does not stand bye what they do.I will exsplain better when i talk with some than can help me.
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    Reviewed Feb. 12, 2009

    I filed my taxes on January 16th 2009. I was told that I would have my returns put on my Emerald Card within 2 days. Well on the 18th of Janary 2009 there was a balance of $0.00 dollars on the card so I decided to give H&R Block a call to see what was going on, come to find out the loan was denied by the H&R Block bank due to reasons still unknown. I received confirmation on the 21st of January through text message saying that the IRS accepted my return and it would take 8-15 day for the IRS to send out the return and that it would take that long for it to be on the Emerald Card. Frustrated I decided to give H&R Block yet another call to ask why they couldn't tell me this in the first place and that if I had known this bull**** was going to happen that I would have filed my taxes through Turbo-Tax or through some other avenue. They continued to give me the run around and had pretty much no answer to any of my questions. Finally on the 3rd of February my state taxes was credited to my Emerald Card and on the 6th of February my federal taxes were credited to my Emerald Card, again had I known this bull**** was going to happen in this first place I would have gone through some other source to have my taxes prepared. Now to top it all of I was short changed about $400.00 dollars on my state return and when I asked H&R Block what the problem was they told me that I would have to notify the H&R Block bank to resolve this matter. Well I called them and asked them to explain why I was missing close to $400.00 dollars on my state return and they told me that I had to take this matter up with the IRS because it wasn't their problem. I still havn't been credited the missing money to my account and am waiting on some answers from H&R Block's bank. I strongly recommend that if you plan on getting your taxes prepared that you get them done through another source other than H&R Block. They don't know what they are doing and have no answers to a majority of your questions, oh BTW, my fiancee did his taxes through TurboTax on the 28th of January and had his refund direct deposited on the same day my returns were credited to my Emerald Card. It's sad because H&R Blocks model is have your return done and cash in hand in one week, hahahahaha, what a f**king joke. They need to get their s**t together and start acting like a proffessional buisness and they also need to learn how to speak to people, it seemed like they were getting aggrivated with my phone calls anh had a slight attitude when they were speaking with me on this matter. If I don't get this matter fully resolved within the next week I will be going to the better buisness bureau with a complaint.
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    Reviewed Feb. 12, 2009

    I took my dad to a H&R Block office to file his taxes for the first time with H&R Block. I just wanted an estimate of what he could get in return. After the lady said it was like $260.00 to have them prepare the taxes, I said no lets go somewhere else. But my dad insist he wanted to file with them although they were so expensive. The next day we went back to a H&R Block down the street from my job and we were assisted by another man who spoke spanish
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    Reviewed Feb. 12, 2009

    Brian told us he filed our taxes correctly and didn't. He didn't fill out the child tax credit form we needed even though we told him SEVERAL times that we had a newborn at home and we hoping to get a bigger return. We got a call from brian saying something was wrong with our taxes so we called him and noone answered. Didn't ever recieve a call back and had to go to two stores where they told us they couldn't do anything. Finally got ahold of brians manager and she told us he never makes mistakes and she wasn't liable for any mistakes anyway. She was calling me a liar and kept repeating that he doesn't make mistakes. Apparently, her employees do no wrong haha what a joke. Bottom line, I will never use this joke of a tax service again. Ever.
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    Reviewed Feb. 11, 2009

    Years ago, when I first graduated from college and had my first job, I went to H & R Block for my income taxes becuase they advertised a very low cost for a tax return where there were no itemized deductions. When I finished my interview, I was charged considerably more than the advertised price. When I questioned this, I was told that it had taken time to determine that no deductions would need to be itemized. I never went back to H & R Block because I decided that they had no integrity.
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    Reviewed Feb. 11, 2009

    In 2006 i did my taxes preparation with H&R Block and got the insurance Peace of mind that they offer,same that cover up to$5000.00dls in any additional taxes Assessed because they error. Well they make a mistake in my preparation that cost me to pay to the IRS $2,021.00dlls and H&R Block only send me a check for$1303.00dlls and i being dealing with this since july of 2008they still own me $718.00, i call them and nobody knows what to do or just put me on hold or not answer me. Please tell me what to do.
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    Reviewed Feb. 11, 2009

    I came in with my taxrs already prepared, but I wanted to apply for a money now loan. They said that they could not copy off of my tax forms and put it in their computer, so I let them prepare them again. I had a couple of w-2 forms, but I also needed a Schedule C form. The lady did not know hoe to do that. She had to ask a few people for help. She kept making errors on forms. I asked her if that was going to make mt bill higher? She said, no. I informed her that I wanted to pay my loan back from November, and needed a 1-2 day loan. She said , no problem. Like everyone else, I was approved for the 1-2 day loan, and "surprise" I did not get it. I called, but they told me that same thing as everyonr rlse. The bank denied my loan. I have also dealth with them for years! My bill ended up being 481.00! On top of that, I am paying a huge fee for the 500.00 they loaned me in Nov. I misplaced mt Emrald Card. I called to get it cancelled. I asked for them to rush the card to me for 35.00. They said okay. This was 2/4/09. Today is 2/11/09. Surprise! I have not even recieved my rush delivery card! I am so mad! I have heard people mention a class action lawsuit. Email me if you are interested. My email is laurisalargy1@gmail.com.
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    Reviewed Feb. 11, 2009

    2-02-09
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    Reviewed Feb. 11, 2009

    Well this would be my first time claiming my son and as head of household. I go into H&R Block on 1/16/09 to sign up for the RAL so I would get the quick cash fast. WRONG! Had I known it was based on my credit aprroval I would'nt of done it. Of course I was denied and informed I would receive my funds on a later date. I call HSBC and they said a red flag came up and couldnt give me any questions to answer and said contact the IRS because they are holding your funds. I contact them and the gentleman said everything was ok they just had to confirm my son's ss# and confirm that I was his mother and said the only hold up was because this was my first time claiming him ever on my return, normally his father (which we are not married) claims him. To make a long story short. The IRS said I would have my funds direct deposited no later than Feb 10th! I'm waiting and waiting....My Emerald card still reads $0.00. I then contact my State return and their online site reads Your funds were deposited on 1/23 What the heck?! I found this out on 2/3. So there for I found out that HSBC returned the funds and I will get a paper check from State in 5-15days. The IRS, I call them again and the lady stated my funds were deposited on 2/6. HSBC DID SOMETHING TO MY FUNDS...WHEN I TRY CALLING THEM I GET HUNG UP OR ON HOLD FOR HOURSSSSSS. I don't owe anyone anything I dont have a current bank account I dont'know what the heck is going on.
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    Reviewed Feb. 11, 2009

    I have been going to hr block for the past few yrs. never had a problem I always get the ral loan. This year my husband went and got approved for the advance then went back and filed they took that out and their fees we have the emerald card half of out money went on right away like they said it would. Then we were supposed to get the next half in 1 to 2 days. It was not there so i waited a week and called they said you were denied. I was never denied before nothing has changed with us. That doesn't make any sense how did we get the first half not the second half and how did we get the instant advance makes no sense. Then they asked do you owe the irs money no we called the treasury dep and they say we owe nothing. Well you have to wait the 8-15 days. Did that happen to anyone else? What did i pay for then you charge extra for that service to get it in a hurry said we were approved then all the sudden we don't get the second half of our money.
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    Reviewed Feb. 11, 2009

    This year, 2009, my husband and I decided to go to H&R Block for our taxes. We just had a baby last year, and both of us are military, so we thought it would be easier to do it with a professional. We had 1 Federal and 4 States. Our appointment was on 8-Feb-2009 and was only supposed to last from 1215 until 1300, so we brought our 10 month old daughter along for the ride. When we arrived there, we had to wait about 10 minutes past our scheduled time. I had no problem with this, because I know sometimes appointments can run over. Once we started, it was evident that the tax lady had no idea what she was doing. We ended up staying until 5pm. That's a whole 4 and a half hours for taxes that shouldn't have taken that long. I had to keep telling her that she was inputting data wrong, and it was more like me doing my own taxes and her pushing buttons on the computer. After about 3 hours of ongoing numbers, she decided that she would leave and take a smoke break in the middle of our taxes. I was completely shocked over this, and when she came back I was very upset. I held my cool, and just wanted to get the visit over with. Once we got all the taxes straight, she then told me that it was going to cost $450 dollars for everything to be filed. What really made me angry was that I asked for a discount for taking so much time, and she said it wasn't possible. She also told me that she could only e-file the federal tax return and 1 state. I paid for this service because I had already wasted so much time, and just wanted everything over with. She sent me on my way with 3 envelopes and 3 state returns for me to mail off and get checks for. Plus I had one cranky daughter after almost 5 hours of misery! This is uncalled for, and horrible customer service.
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    Reviewed Feb. 10, 2009

    We went to a local branch on saturday february 7th at 7 pm, normally tax prep has taken us an hour tops, nothing changed, actually had less w-2 forms than any year previous, should be easier.... one would think. After HELPING their TAX PROFESSIONAL figure out several of the forms, and getting a total refund amount I left the branch dissatisfied because i had figured my taxes to be $1000 more just before arriving there, thats BEFORE their fees, went home spent 35 minutes using THEIR own software online, had completed everything, found their mistakes, then went back simply because of an emerald card advance that my wife and i had taken out. file the taxes after explaining the errors to 2 TAX PROFESSIONALS, and they finally got what i came up with to the dollar, did a RAL for 1-2 days, after 2 days no word on a check, no word on being denied, when calling the branch they couldnt tell me anything at all with the exception that it might be in tomorrow.
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    Reviewed Feb. 10, 2009

    I was told that i would receive a refund loan with 1-2 days. they rep was very detailed about most of the services, but i think very conveniently excluded that the refund was not guaranteed, even provided by them. I would assume that since there are so many complaints about this misunderstanding that HR block would inform people about there ability(or lack thereof) to truly provide this money.
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    Reviewed Feb. 10, 2009

    The Man has been doing my taxes for 30years. This year I had some inheritance but he goes ahead and fills the form out like its all my money. He comes up with about $49,000 that I owe in taxes. This is a very bad mistake. Im still waiting for him to correct the proplem. The man was very rude.
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    Reviewed Feb. 10, 2009

    I went in to the H & R Block office on Jan. 16, 2009 with inquiries about tax preparation, with a possible intent to have them filed. Before my questions were answered, the preparer filed the taxes not to my liking. May I add that she told me I would get much more than I actually did. Upset about the propsed dilemma and attempting to shield prospective clients from hearing my dissatisfaction, the supervisor rudely grabbed ALL of the documents off of the table and went into the back office. She implied at one point that I was attempting some illegal act, which is untrue. She said that she was going to cancel the instant check that printed out as well as the entire e-file. She told me to leave her office, giving me only my w-2 back. I asked her what it was that I was supposed to do next, and she simply told me to call 1800hrblock. She refused to give me a business card. I was very upset and in tears at this point. The other preparers apologized for the supervisors behavior and told me to come back at a later date when all was cancelled in order to re-file my taxes. I called the number and complained and was told to expect a call, which I never did. I went to see the district manager who promised to resolve the case, but never did. I contacted the 800 number again and was told that the two checks were already issued and CASHED! I was furious and went back to the office to be told that it was a lie. Caroline tried to ile that she never told me that she would cancel the tax prep. I asked her why she kept my copy of the return if that was the case and, of course, she was caught in her lie. Out of the blue a customer service manager for the company called me to apologize and said that what the phone rep said was a lie. The IRS has direct deposited the money as of Friday morning, Feb.6, 2009. I have received none of it. The IRS instructed me to file a police report, which I did yesterday with the Fort Worth Ploice Department. I need help. HR Block will not assist me uet the IRS has assured me that they have the money.
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    Reviewed Feb. 10, 2009

    My wife and I filed our taxes with H&R Block as we have done so in the past without any issues. However this time we filed Feb. 5th and paid plenty of fees to have a portion of our money in one to two days. When our check was not at the office they had told me that the bank denied the loan. I'm quite confused you see because I didn't realize I was borrowig my own money. Today is now Feb. 10th and they say (H&R Block) that the money will be here on the 13th. But according to the IRS my refund won't be here until the 24th. And who in the he-- wants their credit ran. So here I am wondering why the he-- we went to H&R Block to get my money a little faster to catch up on bills. But instead we paid an extra 200.0 dollars to sit and wait anyway. Well live and learn because that is the last time H&R Block will scam us again. I hope they enjoy this years money because they are not getting any more out of us from here on out. I have a big feeling that we are not the only ones who feel this way.
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    Reviewed Feb. 10, 2009

    I had my taxes done by H&R block and they electronically did my taxes on January 22, 2009. The computer said it was sent out on January 30,2009 and i should get it by Febuary 4, 2009. Not only didn't i get it I went to the IRS and they said that it has been pulled for a review probably because i filed for the first time homeowners credit 5405. What is the point of filing for it, if you don't receive it. All the IRS can say is you should get a letter (which still hasn't come) and not even giving me a time for it to be reviewed. The IRS wants there taxes on time, what about US we the people, I think the president should look into what is going on with the IRS and its delays to get help to people especially those like myself which just went through a natural disaster, which the president declared here where i live and help us a little, we aren't looking for handouts just want is due to us on time!
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    Reviewed Feb. 10, 2009

    For the past several years I have gone on line to do my income tax. This year I needed my refund earlier. I am behind in my house payment. It was suggested to use H&R Block, since I could get an instant loan.
    I called on Tuesday, January 27th and spoke with Bill. We talke for a while I explained what I needed we talked about cost he said in the ballpark of $140.00. I was not too happy but if I could be the loan to pay my house payment I would be happy. Nothing was ever said to me about I may not get a loan. On Saturday, January 31st I had a 9:00 am. Everything went fine, Carmen was very nice and helpful. Again nothing was said about me not getting a loan. Just sign here, here, here, here, and here. No time to read the very small print. Later at home I read the FINE print...the charges are out right highway robbery. $202.00 for doing the taxes (this was a simple return with 1 daughter as a dependent), 35.981 percent for the loan, which I never received, $29.95 for using Emerald Card, the charges for just using the card horrible. I was furious, my blood pressure went sky high over the amounts I was being charged. The problem started on Sunday morning when I was told over the phone by a computer voice I could not have the loan. I was to call this number, 866-297-4600. I called she referred me back to the office that handled my taxes. I called the H&R Block I dealt with on the day before. I spoke with Gwen, Carmen was off. Gwen said she was sorry there was nothing they could do, it was the bank's decision. Funny thing I have only one credit card and it is with HSBC, this is the bank giving loans.
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    Reviewed Feb. 10, 2009

    Used them last two years and had trouble in 2007 getting any further money added to Emerald card once initial rapid loan done. Numerous excuses used and never able to speak to anyone who could give definitive answers as to why. In 2008 vowed not to use them and then was presented with an emergency where I did not believe I would have any more work as boss passed away so needed money to live on so felt forced to return to H&R Block for fast cash. I paid more this year for preparation of return and then was fast talked into paying $300 more to receive my refund in 1-2 days. I filed my return on 2/4 and today 2/10 still do not have my refund. I have spent two days on the telephone trying to get this resolved and have now been told that I will have to wait until 2/23 to get my refund as my wife owes $137 for a lien which we knew nothing about. I have tried on numerous phone calls to get a refund of my $300 at least which I paid for rapid return of refund to no avail. I will most definitely not step foot in another H&R Block office no matter what the circumstances as I cannot afford to be ripped off again by people who have no idea what they are doing, know nothing about tax laws and deductions other than what computer tells them and I feel are not hiring qualified people to do returns. I feel they are just taking advantage of poor people who are in need of extra money at a hard time in their lives with no concern for the damage they are causing to other people's lives.
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    Reviewed Feb. 10, 2009

    My husband and I went to H&R Block to have our taxes done as we had done for the past 3 years before. We left that evening with our taxes completed and an Emerald card that the refund was to be deposited on. That evening the card was lost and we immediately called to report it. We were advised by the staff at the local office to call the 866 number on the back of the card (they provided us with the number). We called and the 'tier 1' representative advised us that our taxes had not been transmitted yet and that the local office could issue us another card. So, we went back down and told them of our findings. The manager in charge there passed us off onto a preparer who from the start stated she did not know what to do in this case. She tried and did her best. She issued us another card and we left assuming we would have our refund the next day. We too had paid the fees for the preparation and 2 day refund. It has been 10 days and have been told so many different stories and instructions. No one will pass us to a supervisor nor will they be consistent in the protocol. My husband is the only person they will speak to, even though my name is on the taxes. I don't know if we will ever receive our money but I do know that this is my last experience with this company. We filled out a transfer paper to send the funds to our bank account but was quickly told this was the wrong way to go and a stop was put on this transaction. It was then stated that the funds would be transfered from the lost card to the new card we had in our possession. So, we waited another 2 days and still no refund. My husband called again and waited 20 minutes to speak with someone who thought they knew what was going on. This person said they would expedite a new card out right away. That was 5 days ago. We called them this afternoon and they did not have a tracking number for us. They stated that a card had not been sent out and that they would have the tracking information in the morning at 7:15. I called the original office to speak with the manager, who of course, was not in. I expressed that tomorrow afternoon I would be filing a formal complaint if I did not receive our refund. I was told that the district manager would contact me but have yet to hear from anyone. I tried to go to another office thinking they may know what to do. The women was very nice but did not have any answers, and again, no manager on duty or to contact. This is only a third of the story but don't know how much detail to include. Just call the number for yourself and you will quickly get the picture. My husband and I are very ready to pursue other avenues for collecting our refund and the fees we paid for the service. I just don't know what the next step would be.
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    Reviewed Feb. 9, 2009

    I was told I would definitely get my refund money in 1-2 days.I was not told they would run a credit check.They have always loaned it with your refund as collateral.Now this lady at HSBC says they deposit the money on your card when they get the money from the IRS. I asked her how that was a loan and why I was being charged interest.She just got hostile with me.I just want my 400 dollars back from H&R Block.What a Scam!!I can actually do my own taxes . I paid to get them back faster due to a financial emergency.
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    Reviewed Feb. 9, 2009

    I had my taxes done at my local HR Block office. I paid the fees to have a rapid refund check, which I was told would be 1-2 days. At the end of the 2nd day, I had not heard from them. I called to see if my check was ready and I was told that it unfortunately was not due to a printing machine error. They then apologized and said it would be ready the next day. The next day came and went, I again had to call THEM to ask where my check was. They then told me that my return was 'lost in cyberspace'. I went into the office the next day to complain to the area manager, when the employees there voluntarily informed me that the manager was the one responsible for the delay. They had been instructed by the manager to lie to me, and to stall for time. It took six days to get my refund. All the while they had been lying to me, and providing me with call back times to which they never called. I always had to initiate the contact. In the end I spoke with the district manager. All he did was deny the situation and offer me my fees refunded and a coupon. HR Block says 'you have people'. Well if those are the kind of people, then who knows what would happen if you actually needed their audit guarantee. They would probably deny ever having helped you, close up shop, and leave town.
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    Reviewed Feb. 9, 2009

    Second year using HR block. Both years shortchanged. This year, gave uncle sam a couple thousand ($2,700-$3,200 approx), and got back...$29? This is BS. I make around 20-30k a year, usually on the lower side of that, and live check to check. The fact I was shortchanged TWICE really urks me.
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    Reviewed Feb. 9, 2009

    Okay, Let me exhale.
    It started like this. My husband and I needed to fie our LLC ( as partners) and I knew how to do it, but I had been really busy, so I decided to go over to the local H&R Block. Big Mistake. I went in, had to wait about an hour, because noone knew how to do my taxes, except "Mary". So I went shopping, and came back. Sitting down with her, I gave her all my info, and paperwork, efiled and that was that. Took maybe 20 minutes at most. Went outside to my husband whom was sitting in our car with our 9 month old son who had been upset all day feeling fine as can be, then.. that morning I call their 800 number to check my status. I got this weird message saying that they need my help, a number did not match a name on the file. So I called up Mary, asked what was going on... was my husbands bday. Fixed that. Called again later to check on the status,.. same message, this time the Social did not match with my husband,...which I had not figured out yet... I had thought maybe they had my son's name wrong or something. So I called the office, it was kinda late, but to my surprise Rosa, or something answered. Now take in mind, that I had never met this lady, had no clue as to who she was at all. I told her what message I was getting, and gave her my name and number to look up what was going on. She told me the same message the recording did, something did not match up. I asked her if maybe it could have been my sons name, she harshly responded.. m'am, It's NOT on your son's name it's on your HUSBANDS'. Okay, I was still calm, but getting upset. I said...Well everything is correct now, what could be going on? This was her reply....... I dont mean to affend you , m'am but I'm a hispanic too,..(My husband is hispanic, but she had never even seen him) and I know alot of Mexicans go down to Buford Hwy. and buy fake passports, ids and papers. Yeah,...I guess she was assuming that my husband was illegal and HE had the stupidity to try and file with someones' stolen social. I responded, uh M'am yes, that does offend me, and you have absolutley no right to say that to me. Now, theres us something wrong here, but it is not with my husband. She proceded to call me Honey, and I responded,..No I am not your HONEY, do not refer to me as that,... I am a PROFESSIONAL business woman. Afetr minutes of arguing, I demanded.. WELL if you people can not do my taxes correctly I want a refund of my fees. (Yes, I had prepaid $306 to this company, before e-filing. She said, Yes, okay, Ill put it in.It will be refunded, you can come in the morning and bring your file. Yes..okay. As you can imagine, I was alomst in tears, very upset that I could be treated like this as a customer. The next morning I headed over to mymothers' house, and called customer service, still shaken. The nice lady who answered took my report and told me that someone who be contactingme regarding what had happend. She also explained to me that I should be getting something in the mail (refund of fees). I felt so much better! She also told me if someone calls from the office i filed at, asking questions, to feel no obligation to answer such questions. So. I got a call about 3 days later from a office in a nearby town, I told her what happend, amd she apoligized, saying that... that was just the kind of person "Rosa" ws, thats how she talks to people, going on and on about that. I said, I dont know this lady, andshe had no right to talkto me at all, in that matter..and "Rosa" jad aslo mentioned that "they" meaning I dont know who, were looking at my file earlier when my husbands birthday was incorrect. Now, I am pretty sure, I said to her, that the only person who should be working on my case is Mary. She then asked me "Is there anything we can do for you" I replied I dont know.. I havent heard from anyone since, and today I called the customer service number, asking where is my refunnd of fees? They said, that I could only be refunded of fees that IRS had sent me in the mail because of thier mistakes. Then I reminded the lady on the phone, that the guaruntee states, if for any reason you are STILL unsatisfied, you can recieve a refund of all monies paid. She then told me I had to request that at the time of purchase, which makes no sense to me, becasue I had paid, even before my taxes were filed. So according to what she is saying, I ad to make my request before they processed my debit payment, before all of this happend, which WOULD NOT MAKE ANY SENSE WHATSOEVER! I am infuriated. I want my money back now. She gave me ANOTHER case number and told me someone shouold contact me in about 3-7 days. Im absolutely sure that I will have no hair left after this is finished.
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    Reviewed Feb. 9, 2009

    I filed my taxes for 2008 using H&R Block TaxCut Online Services. My refund to be deposited into my account by H&R Block was suppose to be in the amount of 2,362.10. That amount is minus their 44.90 fee for using the the online site 14.95 and for their Simple Pay Fee 29.95. H&R Block only deposited 2,203.10 shorting me 159.00 with no reason or notice. I was not contacted in any way, shape or form. Upon noticing this, I then called H&R Block and was told the only thing he could tell me was that it was an authorized taking. He could not tell me why or what for. He gave me another number to call for H&R Block Bank. After calling them 3 times and being disconnected and put on hold for about 20 minutes I spoke to a gentleman who told me it was for a past fee owed for 159.00 I told him that fee had been paid over 1 year ago now. I gave him the check number, the date it cleared my bank, and the amount (159.00) he said he didn't need that info. and they never showed any payment, just the amount due. I responded that amount has been paid I have the proof right in front of me, who do I send it to? He said he didn't know. All he could do was open a case file for me and someone (he didn't know who) will get back to me within 15 business days. I responded by telling him that was unacceptable to me. I explained I lived on a very strict budget and because of their unauthorized taking, caused me hardship. I now have to alter my rent payment and have no grocery money. He offered nothing except to wait for a call in 15 business days. I got no apology, no nothing. They immediately took out 159.00 but want me to wait 15 days before anyone will even talk to me about this unauthorized taking. So I'm out 159.00 and no one will help me. I have proof that debt was paid over a year ago. This is a clear cut case of unauthorized taking. As I stated before, I got no notice, information, nothing that they were taking this money. They just took it without my knowledge and now, tell me they can't do anything for at least 15 days??? I need MY money now. I can't afford to wait! If they took it immediately, why can't they give it back immediately upon showing them proof of their mistake? I feel cheated, scammed, and H&R Block has done nothing to help so far. Isn't there any laws protecting the consumer from situations such as mine? Do they have the right just to take money without any notification? Remember, it was an unauthorized taking because the money they took has already been paid a year ago.
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    Reviewed Feb. 9, 2009

    My partner and I went in for our annual tax refund RAL which we get every year. We get this loan every year with no issues and have for about 10 years. This year we were denied the 1-2 day loan and are having to wait the standard 8-15 days. I have recently found out this is because the bank they go thru HSBC has started running credit checks on these loans. This is fine, but we were not notified of this credit check prior to using them. Had we been, we wouldve opted to electronically file online for free and get the refund in the same timeframe. She qualifies for all the EIC and gets a substantial amount each year that we count on each year to catch up on bills and so on. I believe that something has changed in their policy, or the bank that they use then this should be advised prior to filing for those of us that couldve saved the 300.00 to get the money in the same timeframe.
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    Reviewed Feb. 9, 2009

    On January 18, 2009 I went to an H&R Block office to file my tax returns as I have done for the past 8 years. I tried to save money this year and do my taxes online with H&R Block which would have only cost me $49.99 but their software was not up to date and did not have the First Time Home Buyers Credit form online. I decided to just stop and goto the branch to get the form but was told that they would have to do it there. This would cost me an additional $373.00. The lady started to put my information in and noticed that it was all done for her because I had already done it online. This made it incredibly simple for the lady as she just had to fill the First Time Home Buyers form out. The whole process didn't take more than 15 minutes. As always, I decided to do the Instant Refund Anticipation Loan. This year my returns were to be much higher due to purchasing my first home in 2008 and the First Time Home Buyers Credit which made my returns $10051.00. The preparer told me that I couldn't do the instant loan because I was declined. This was news to me as I carry a 793 credit score and my credit is near perfect. She then told me that I could do the 1-2 day loan and I elected for that due to no other choice. She also said that it would be deposited on the little green card within 24 hours. 2 days later no payment was made to the card so I decided to make some calls. I was forwarded to HSBC and told that my application was denied due to identity problems. They then put me through a series of questions to answer to validate my identity. The questions that they asked me had absolutely nothing to do with me and there was no way I could answer them. They then told me that I failed the identification test and my refund would not be accepted by HSBC. This was January 20. They told me that I my refund would just be deposited directly to the green card in 8-15 days. February 2, 2009 I checked the card one last time before making more calls to find out where this large amount of money could be and I was told by HSBC that the money was direct deposited on January 30, 2009 but that they could not release it to me. They said that it would have to be returned to the IRS and that they would have to hold it for up to 2 weeks before they could return it. This morning February 9, 2009 I called again and was told the money had been returned to the IRS. I then called the IRS and they told me that the money would take an additional 2 weeks for them to be able to release it and at that point would take and additional 4 weeks for me to receive a paper check. So I'm now having to wait an additional 6 weeks for the money. I called the H&R Block district manager and he told me that he couldn't do anything and that I would still have to pay the 423.00 that is due for them doing my taxes. The biggest problem I have is that my identity was confirmed in the H&R branch when I had to give all identification to the tax lady to even apply for the loan in the first place. Also, the bank had ample enough time to reject the funds and have the IRS simply send the money directly to me instead of incurring this additional 8 weeks. I will say that after all these years of service from H&R Block that I will never do business with them again.
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    Reviewed Feb. 9, 2009

    The people when I first got there seemed really nice. The place was very clean and it felt welcoming until I got to Anita. I understand that throught the years things have changed but she was down right rude. She felt that my lifestyle was open for her comments. I am a 19 year old mother, young but she didnt have any right to say what she did. Stating that my daughter was the biggest mistake I've made and more. I have to say I have never filed my taxes before and I have never had a complete stranger make me cry. But I left the store knowing I will never file my taxes there. She also cheated me out of money I should have gotten. from there I would have only had 540.40 but my mother is doing mine instead and I get 3000. The second reason I am complaining is the next day Anita calls and lets me know that the IRS doesnt reconize my daughter who is 5 months old, she could have simply left it at that. She decided she was going to put her opinion once again in my life as she was mother. Thats why I told her to cancel what she had done and I went somewhere else.
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    Reviewed Feb. 9, 2009

    I went into H&R Block on 1/26/2009 to file my taxes and I have yet heard anything back from anybody about why I haven't received my refund. They keep giving me the run around at H&R Block. I was initially told that I was approved for the 1-2 day loan. That never happened. Then I was told I would have my refund by the 6th. That of course never happened.(I had looked it up on the computer and it also said the same thing.6th) Before the 6th got here they changed it to the 10th. The 10th haven't gotten here yet and now it say the 24th. Could somebody please tell me what's going on? I have had run-around after run-around after run-around and still no answers.There should be something that we can do about this situation. I know this scam has got to be against the law. If I as an American Citizen or any other American Citizen were scamming people out of there money I or anybody else would be facing time in jail. This is an outright scam and should not be allowed to happen to hard working people, especially when we are already working on these under-paid jobs. I have to wait a month for my tax return? (That's if they don't change the date again) We need to start a class action lawsuit and make them (H&R Block) pay us back for all these costly fees they has scammed out of us. They are still lying to people who are filing their taxes. People have been filing their taxes since the first filing day for this tax season, which has been almost a month ago, which is plenty of time for them to have warned people about this matter. They are still lying to people and scamming with their costly fees knowing that they are not going to get their taxes when promised. THIS IS UNJUST.
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    Reviewed Feb. 9, 2009

    I decided to use the internet. It was cheaper and H&R block has been pretty good to me. Yes you do sign a form that your credit will be check. Its a loan people.. Banks aren't giving out those loans like they used to. Now I am waiting on my refund through the internet because at first the IRS was behind.
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    Reviewed Feb. 9, 2009

    Same story as with the most. Filed taxes with H&R Block. Got Emerald card in office. Called to check to be told I was denied the rapid refund and it would be 8-15 days. Call again and told that it would be on 6 Feb 09. Told by another H&R rep that it was not in the batch and would be on by the 7th. IRS site say deposited on 3 Feb 09. State says it was sent 29 Feb. Who can we file the law suit with and how soon. I have talked to a total of 5 representatives and gotten a different answer from each. The las one stated you will definitely get your refund, but we have to wait until we receive the money from the IRS. (what was 3 Feb 09) I sent a letter to the O'bama system and would like for more than just a lawsuit. They did that in California and these people just moved to another scam. We need consumer bailout as well as reinbursemnt. Where is out law to protect the consumer.
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    Reviewed Feb. 8, 2009

    I too was taken for a horrible ride from Block. I even asked our tax preparer since we werent qualified for the instant what the difference was with the 1-2 day. She said she wasnt sure but almost everyone gets the 1-2 day. I said so we will have it in 1-2 days then for sure. She replied with yes. It has now been 5 business days...and nothing. I checked the IRS website and it said our retun was excepted and will have our refund by Feb 17. Doesnt the IRS deposit on fridays? SO does this now mean it will be deposited to our emerald card(hsbc) the bank who denied us however is still getting the check...then distrubuted to me when they feel like it. Im so mad about all of this. Ive done my own taxes for years online with Taxact and never had these BS issues.
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    Reviewed Feb. 8, 2009

    I went on Sunday, Feb 1st and filed my taxes. Like everyone else.I needed the money to help pay some of my Mom's hospital bills. I told the lady that I wanted my money quick. She told me I could get a check the next day. I asked if they would run my credit for that and she said yes. I told her no because my credit is bad and I knew that they wouldn't approve me. I asked about the next 1 which was the 1 to 2 day. She didn't inform me that they would check my credit all she said that if I didn't owe any money to the IRS that I would have the money in that period of time. I paid almost $400 for that. She suggested that I put my refund on their Emerald card instead of my own card.I asked why and she said that I would get the money quicker if I just put it on their card. Needless to say, I went back into the office after the 1 day was up (no money was on the card) and I talked to another person and the man checked and told me that the bank denied me. I asked why did they run my credit and he said yes. I said why would they when the money is my own money and it's guaranteed from the government. He said that its a bank thing and they look at it as though they are the one giving you the money. What a crock! If I had known that they were going to check my credit (to get my own money) and that the money would not be there as promised in 1 to 2 days I would have went somewhere else and not paid all that money. What about the peace of mind? The lady told me if you weren't satisfied you would not have to pay the fees. But at the time of getting my taxes done I was happy because I thought that I would have the money in 1 to 2 days. But obviously I am not happy now. I was misinformed to say the least.Does that mean I can get get the fees back? I have been checking every day. But no luck. They said that I would now get the money in 8 to 15 days. I checked with the IRS tonight and I find out that they are processing it and I should receive my money around the 17th which means that that is over the 1 to 2 days and it is definitely over the 8 to 15 days. To make a long story short I will not be going back to H and R Block. I am not satisfied in the least! If they had told me that I would get my money in the correct time period that would be one thing but to mislead people into thinking that you would definitely have the money sooner is wrong.
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    Reviewed Feb. 8, 2009

    I will keep this very short. I was robbed of my own money...I will call the Attorney General on this. I will not stop complaining. I paid 500.00 dollar to get my taxes done. Yes, pick up your mouth off the floor and if your teeth fell out then put those back in as well. I made under $40,000 and I just bought a home and I donated under $4,000 to the church. H & R Block nickled and dimed me to death. I asked Bruce (the rip off tax consultant)for a list of how they charged, he just showed me on the computer...I told him I wanted a print off. I want proof of how I was ROBBED of MY money. I will be calling several people to see what the heck is H & R Block doing to us. BEWARE: Ask for a Billing Calculation.
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    Reviewed Feb. 8, 2009

    On January 28, 2009 me and my husband used H&R block web-site to do our taxes wich they said was free that's a crock it cost us 30.00 to fill our state return well we sent it in and the next day i checked our e-mail to find a letter that said our federal return had been rejected and our state return had been placed on hold . i went to our local h&r block office and told them what the e-mail said and asked how i get my 30.00 back since they messed it up they told my that it wasn't there fault it was the irs and they couldn't give me any money or help me to fix the problem . i called the irs they said someone was using either my ss# or my husbands ss# then they said our agi # didn't match then they said that last year we filed a paper return and we didn't we used h&r block then too come to find out h&r block messed our taxes up last year too so now we had to fill out a paper form for the federal and the state and mail them in we have been running around for almost 2 weeks trying to fix h&r block's f^$@ up we are behind on our lights just got a final notice in the mail and we both have heath problems i wish i had never seen H&R block they should be put out of bussiness and i also know 2 other people they scamed 200 and 400 out of i will do what ever it takes for them to be put out of buissenss or at least have to right there wrong doings
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    Reviewed Feb. 7, 2009

    I went to have my taxes done on Jan 24th and was told and was going to pay for the 48 hr return and was told 48hrs later the bank denied it. I then contacted IRS and was told it should be available Feb 6th and that they only disburse payments on Fridays. Well the 6th came and nothing available on the emerald card that I was given. I then called IRS AGAIN and stayed on hold, as usual, for 25 mins then an agent answered and told me the date is now Feb 14th, I told her I was told that they told me that payments were only disbursed on Fridays. She said no that's when we are going to release it but that I will have to wait until that Friday to get it. The next day I decided to call h&r block to let them know what was going on and they said they don't understand what's going on their computer says it was suposed to be released the 6th, and that the IRS disburses checks on Wednesday's. How could a company like this, which has been doing this for so many years not know the proper information on when checks are disbursed?????? I got no where with h&r so I decided to call the IRS back and ask again and got a totally different answer I was told that h&r has made quite a few mistake's and that is what is holding it up. They have to fix all their errors then review it then they'll release it. I am now looking at, IF I AM LUCKY, Feb 24th. My Father lives hours away from me and is very sick and needs me there and because this money did'nt come when it was supposed to, my ins has canceled and I have no vehicle to get there. I am behind in my bills and household expenses. I just contacted h&r block again and was told that the man who did the return is no longer with the company but that he was just therse and left. I asked, did you tell him about thisproblem? He said no. AND I DON'T HAVE TIME FOR THIS. AND HUNG UP ON ME. I then found a number and called it ( 845-336-8137) and asked if they would have a manager call me back and was told yes. We'll see if they try to fix this problem. I sure hope so. THis is far from over they got paid and did NOTHING.....JUST SOME PAPERWORK...I've done all the foot work tracking it down and calling Irs not them they have yet to call me on their own..Ya know why cause they got their MONEY ALREADY AND DON'T GIVE A
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    Reviewed Feb. 7, 2009

    We went to have our taxes done at HR block, simple fedaral and state return, we spent 2 and 1/2 hours there towards the end when we wanted to look into any deductions for mileage and misc. things we were then informed that those forms were an additional cost and hadent been told that we were allready up to 334.00.When I called to set up the appt. I was told it typically costs between 100-200 dollars. We got less back than the year before and charged way more than EVER! Then informed that the stimulas package from last year is deducted off of your taxes this year, its was more or less just a loan. We are absolutely discuted with HR block and will never ever go back. Total RIP OFF, They should inform you as you are doing your taxes as to the cost and what you may have to pay so you can RUN for your life. Go to the little tax people, (mom and pop) who charge a flat rate and dont take 2 hours of your life and your money. Then the receptionist when we called for the number to the district office told us she was new and didnt know that info and wouldnt get it for us, and if we werent happy with her we could file a complaint against her. She was RUDE!!!!
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    Reviewed Feb. 7, 2009

    On January 30, 2008 I sent my mother to wester union to wire $400.00 to my hr block prepaid emerald card. She got the receipt for the transaction. The money never got to my account. Its listed as a reversal transaction on my statement. When hr block bank recieved the wire transfer they have to send western union a sequence number to let them know they got it. Hr block bank sent them a sequence number to verify thay they had my money but I never got the money from hr block bank. For a whole week I've been calling western union and hr block bank to find out what happened to my money. I've been talked rude to and hung up on. Nobody wants to pay me my money. If I owed them they would take me to court and try to sue me. I would have to pay court cost and intrest. I feel they should do the same. But my number one concern is my $400.00.
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    Reviewed Feb. 7, 2009

    I filed my taxes on theh 23rd of January, and opted to do the 8-15 days. The IRS reported that my taxes were deposited on February 6. However, my bank doesn't show it. I called HR Block, they gave me some excuse that they received an email stating they were not able to cut the checks because the IRS was overloaded with returns. She told me to check my bank account after 5. So I did and then called them back. I told her I paid to have the money there in 8-15 days and the 7th would be 15 days. She said that HR Block is not responsible for delays from the IRS. She told me to call back Monday, I might be able to get my fees reduced...
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    Reviewed Feb. 7, 2009

    Well the more I sit here and read these testimonies, the angrier I am getting. I filed my taxes on 1/17/09. To date, 2/7/09, I still have not received a refund. I had never used H&R block, but because of an extremely dire situation I needed the money fast. I had never heard of any problem with H&R block outside of the exorbant fees, but I was willing to shell out the money for the SERVICE. I had no clue that I would be getting a credit check, and I ask them this several times before even sitting down and they told me NO. I asked them if I could find out the fees before hand so that I could make an informed decision they told me they could only give me a range which was fine at the time, if they had delivered the service promised. Needless to say, and to make a long story short, I have been told everything from the IRS is holding your money to your application was not approved because we could not authenticate the validity of your application. And of course these were thrown out from automated systems. it is saturday and I've tried to reach HSBC at 888-832-5625 to find out what they mean by this but surprise, surprise! they are experiencing a high volume of calls and hanging up on people....i wonder why?
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    Reviewed Feb. 7, 2009

    Just found out after foolishly applying for a RAL, that I was denied. Had I known about this scam beforehand, I would have saved myself a few hundred dollars and did my taxes free at home.
    I'd like to talk to anyone who actually got the instant RAL. I was bumped to the classic after I was denied the instant (which was a shock). I just found out I was denied for that as well. So I go online to check my credit report- nothing is behind, I dont owe anyone anything other than $46 on my sears charge account. My credit score is 741 which makes me wanna slap myself in the forehead, because I could have just got a line of credit from the bank for a ton less. I had no idea the tax prep fees I was in for until after I got to the end and was in shock. I'd gone that far I figured, and I was 100% I'd get the loan and was denied. I have had my job for 5 1/2 years and lived in the same residence for longer than that. I have a car payment, up to date and credit cards that are completely paid off except my sears card. Oh! What a fool I feel like after reading all these reviews. I'd seriously like to meet the person who really got that loan(if you exist!) What a scam! Now I paid all that money for NOTHING.
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    Reviewed Feb. 7, 2009

    Jan 31, 2009 I went to H&R Block as I have on and off for over 10 years. I always apply and get accepted for the Rapid Anticipation Loan. Not this year. First off, she had my taxes done in 20 minutes. Second off, I was told that I was approved for the loan, then later at home I was told by the 1-800 number that I was denied by the bank. I called the office and was told that a paper check would be issued sometime this week. I went in on Thursday to see if my check was in. The girl said she had to ask the manager, who apparently was the one who did my taxes. She then claimed it would take 8-15 days! I could have filed online for free and gotten it faster. I paid $403 in fees for a rapid check, and I have nothing. I told her I was very unhappy, and she gave me the phone number of her district manager. However, when I called the number right in front of her, it was an invalid extension number. She tried to tell me that was the only number she had for him. Then I was told to come back on Friday, my check should be in. I went back today, and of course no check. I am trying to move out of my apartment since I haven't had cold water in over 3 weeks now. Looks like I will be waiting longer. I was told to try again tomorrow morning, as the checks for the RAL's are brought in then. Wish me luck! I will never use H&R Block again, and I tell everyone I know not to use them either. Good thing I have a loud voice, I know of at least ten customers I have cost them already.
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    Reviewed Feb. 6, 2009

    After already filling out all tax documents on H&R Block online, I then decided to allow someone other than myself review my paperwork before submitting to the IRS. I made the first appointment and waited while I watched two other customers go before me( who had only been there for a few minutes), I had been waiting for almost an hour. The second appointment, The associate, had no idea about tax refunds available to me. Such as "First time home owner"- which gave me back 4200.00 in addition to all my other write off's. Not only did he lack the knowlegde for the position in which he held, he then charged me 268.00 for his services- although I had already filled everything out myself. The work was done. But because I could not waste any more timedealing with these ignorant associats, I had to file with H&R Block and deal with getting basically robbed.
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    Reviewed Feb. 6, 2009

    I file my taxes efile on 1/23/2009. I was informed by IRS that refund will be deposited by 2/06/2009. I confirmed that it was sent to H and Rblock and called to reconfirmed. I was told about H and R block rep that refund was depited to my account. I called my bank and was told that it was not. I called the offie where I prepared my taxes and was asked to come in. Ms. Mejia that funds were not released by Irs and that in fact they were under audit and it will take three weeks. I informed Ms. Mejia that I spoke with Irs and H and Block rep. Ms. Mejia in a rude manner refused to contact H and R block or look at website to reconfirm. However continue to tell me it was being audited. She showed a paper that stated general information about direct deposit and having refund mailed to to you.
    In addition in looking at H and R Block website it states that deposited my refund. However when I called they now state that my fund will not be released until 2/10/2009 which was the anticipated date of when the IRS was suppose to finish processing my taxes. So basically I was leid to all day, forked over four hundred dollars for lousy service and unfortunately because my refund was process early they feel they can hold the money. Not to mention that most of the day I was told that my bank had my money. Check the status of your return 24 hours a day 300 WYCKOFF AVE BROOKLYN, NY 11237 Phone: (718) 821-7737 Please see enclosed message on H and R block website. Your IRS refund amount has been released to be direct deposited into your bank account. Please confirm with your bank the exact amount deposited and availability of those funds as the funds may be delayed 1-2 business days or more due to your bank.
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    Reviewed Feb. 6, 2009

    The loan that the IRS issued was not sent to me and I was told it wouild be in by 7:00 pm and it was not. i need to find out what needs to be done to get my refund.
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    Reviewed Feb. 6, 2009

    I went in to get my taxes done on 02/03/09. Was told was eligible for a RAL for 1 to 2 days. ON 02/05/09, I called to see about my check that is supposed to come from this office. Was told there wasn't any new news. I called again on 02/06/09, I was told I didn't qualify for the RAL. Instead, I was told they switched me to a RAC, and, it would take 8 to 16 days to get my refund. I was told their fees will be reduced. I think this is classic Bait and Switch. First, I was eligible for a 1 to 2 day Refund Anticipation Loan, Then, 3 days later, was told they switched me to a RAC. I could have mailed my return personally and got faster results. I had no say in them switching me to a RAC. No reason was given. Now, I'm paying them extra, in essence, for something I could have done myself, and, would have had control over! I wonder how many other people they do, or, have done this to.
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    Reviewed Feb. 6, 2009

    After filing my taxes at a smaller tax office for years without any problems, regretably this year I opted to file with H& R Block. They advertise lower fees and "MONEY NOW" and I was drawn to trust them to complete my taxes. Like all the others I applied for the 1-2 day RAL (like I do EVERY YEAR) and was declined. SInce then I have received no answers, cannot speak with anyone and was immediately referred to the IRS. I am so upset that no one told me there was a credit check, or whatever they are doing this tax season. I like the others are waiting 8-14 days and have paid my $300 for nothing.
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    Reviewed Feb. 6, 2009

    I went there for the 2 day tax refund where i was told it was no problem,they stated the criteria for the loan was if you had past trouble with the irs or social services, the next day im told i was declined that i have to wait 15 days-ive spent countless hours on hold not to get any help-took me 6 calls to mary to get her to come to the phone and even tell me i was declined, thay charged me over 100 dollars for a simple efile
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    Reviewed Feb. 6, 2009

    On January 31, 2009 my husband and I went to H&R Block located in Garland, Texas (Shiloh Springs) to file our taxes as we do every year; just to recieve the instant refund that they offer. On February first I looked up our return and it stated that there was wrong information on our return. I called the office and they stated there was a wrong social security number or last name. I spent a couple hours looking at my return trying to figure out the mistake of our tax preparer. Finally, I found that he had inputed the last number of my daughters social security numbebr wrong. They said they would resubmit it to the IRS correctly (keep in my they already told us it would be 1-2 days bebfore we recieved our funds on the card). Two days went by and still no money. Come to find out the time line changed from 1-2 days to 8-15 days now. I paid over $300 dollars for a return that I could have done online and recieved quicker. I have had this company file m taxes for the last 4 years, but this will be the last time I am deceived by those scam artists.
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    Reviewed Feb. 6, 2009

    Dianne Miller asked how would we like our ral. She offered a check, direct deposit or emerald card. My husband an I told her that we tried the card years ago and didn't like it. We told her that they had too many fees. She assured us that it wasn't like that anymore. She also said as long as we went to a comerica or chase bank they have no fees. So we went with the emerald card. The next day we went to the comerica bank and went inside to a teller and they told us it was $20 to have all the money off the card. So we said forget it and just went to the atm at their bank. We were charged $3 and then another $1.95 for just using the atm. When i called h & r block and told them what was happening all they said was sorry nothing we can do. If i would've known all these charges would accur i wouldn't have gone this route at all. I paid a lot of money to have my taxes done and then on top of that i get charged more money for using the card.
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    Reviewed Feb. 6, 2009

    I went to H & R block were I have gone for the last 4 years. I was charged 208.00 for them to do my taxes. I had nothing special done. I was charged 130.00 extra because they filed my earned income credit for my children. this is normal paper work that is done at any other tax office. And were I should have been charged there start rate of 70.00 which is what every other tax office does for the eic form I was charged an extra 130.00. It will be the last time I use H & R block, And I have also informed all my friends and family so they are not overcharged too.
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    Reviewed Feb. 6, 2009

    went to h&r block on 2-3-09 they said my return would be ready in 2-3 days i called to check on status they said hsbc denied my so called loan/return and i had to wait 8-15 days.what a rip off.do not use h&r block they will not warn you of this .
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    Reviewed Feb. 6, 2009

    UPDATE to RAL denial 2/5/09:
    After numerous phone calls we FINALLY got some answers and a solution. HSBC was in fact not at fault in our situation. What happened was somehow when applying for the RAL our application to HSBC for the Instant and 1-2day RAL(not the IRS. IRS received it once) was sent 3 times in approx. 3mins (we want to believe this is a glitch in the software at H&R but we don't know). Because of that there had been a security freeze on our return at HSBC (not good):( . Because we called HSBC and went through a security evaluation, they were FINALLY convinced we were who we said we were and the freeze was lifted. But once a Instant or 1-2day ral isn't approved it stays that way or so we were told !!!! If it wasn't for us contacting the bank our refund was going back to the IRS (Nooooooo not good)We were told by the supervisor that we were not the only ones effected by this situation (WITH THAT BEING SAID, please call HSBC and verify why your ral was denied , I can't stress this enough). Now Back to H & R Block : Upon calling H & R we decided to bypass the office and go straight to the Ass. Area DM , He was very rude to us and basically told us that this just could not of happened PERIOD !!! Not willing to listen to the FULL scenario he just wouldn't allow us to explain so we asked for his bosses phone # . We called the Area DM (very nice man) and he listened to us very carefully to what happened . In all truth this was a very hard situation to deal with. Could this of been software glitch ?? Maybe , or could this of been a unforeseen issue(problem)the tax preparers weren't aware of ? most likely.
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    Reviewed Feb. 5, 2009

    On 2/4/08 My husband and I went into the H & R block to file our taxes together for the first time. Both my husband and I had two set of W2's and one 1099. The lady that helped was nice but she couldnt help us get any deductions. We only end up getting back 293.00 from federal and 101.00 state. Then on top of that they charged us 278.00 for preparing our taxes. I nearly had a heart attack when i signed the check. I AM SO UPSET WITH H & R BLOCK. I WILL NEVER GO THERE EVER AGAIN. They just like to rip people off. I felt taken advantage of.
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    Reviewed Feb. 5, 2009

    i also did the ral it came up tp 399.96 and i was told i would get my ck in 1 to 2 days . so i called the 2nd day and i was told that i would have to wait 8 to 15 days for my ck now i paid that to get it back in 2 days and now there only going to refund me 29 dollars what a rip off i could have done them my self and saved 400 dollars i would not send anybody that i know to them , its no wonder that they was a law suit on them before and i think that they sould be another.
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    Reviewed Feb. 5, 2009

    As I entered to have my taxes filed Mr. Morales didn't even welcome me until I answered a series of questions. Did I own a home, was I in school, did I have children and about 10 more question that I don't remember off hand. He explained that he wanted to know what documentation I needed before I sat down. In order not to waste the preparer time. When he was satisfied he called a preparer to assist me. As I was being helped I tried to give the person deductions I thought might help in preparing my taxes. She said I couldn't claim things such as uniforms because I didn't own my own business. She proceeded to ask Mr Morales who said absolutely not etc. I then asked,"why couldn't I claim these deduction?". I asked for an explanation, this is when Mr. Morales became irate. I began yelling at me declaring that I couldn't. His explanation was in terms that were unfamiliar to me. Accounting Jargon is something I don't understand. For approximately 20 or more years I have been doing my taxes with H&R Block. I have been filing at this particular location for about 3 years no. I am very confident in saying I will give my business to someone else. I believe Mr. Morales is a person who is used to treating people or women as though they are not to question his knowledge or authority and if this is what H&R Block has working for them I rather take my chances with another company, rather than be embarrassed and humiliated as I was in that office. My simple question was why can't I claim the items I was questioning instead I received a tremendous scolding. I had never had problems in the past. H&R Block should scrutinize who they hire in managerial positions better. Knowledge of the business is not the only area of concern. I believe the ability to explain taxes in a language people can understand is essential. Also not forgetting that although we are not purchasing any goods we are paying for services and so customer service is of the utmost. Mr. Morales should no customer service skills what so ever. I am truly disappointed in the way I was treated and will surely let my experience be known to all who will listen. I have also been trying to get in touch with the District Manager of this area to no avail. The District Managers name I was told was Enid Chevarria. This is why I have taken this course of action. Thank you for your time.
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    Reviewed Feb. 5, 2009

    Having filed for the RAl product for 17 years with no problem and having also receiving a pre approved mailing I am a little dismayed that my refund through HSBC was denied. There was no mention that the bank had different criterias or that many people regardless of how long they had been filing were being denied. Nothing on my return had changed and hasnt in the past 7 years ( and that was a change of address). I went in knowing exactly what I was getting back because I had done them myself at home, the only reason for using H R Block is for the the Ral.If I had been informed that there was a good chance that my Ral would not have been approved I would never have chosen to be charged $200 for something I could have done myself. Now I have to worry about whether or not I will actually receive my refund in the 8-15 days as stated in the notice from the 24 hr online status check from H R Block.
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    Reviewed Feb. 5, 2009

    I have been using H&R block for the past few years and never had anything like this happend to me before. i went there on friday jan.30,2009 and did all my paper work i was told everything was a go and that i would be getting my refund deposited into my emerald card. 2 days later (monday) i called to see what was taking so long and they told me that something was wrong with my information. i went into the office again and found out that some of my information was invalid...we fixed that and the next day i got a call saying i would not be recieving my refund for another 8-15 days i did NOT give them any consent stating that i was okay with that process. i needed the money asap and was willing pay the fees but my worker insisted that i said it was okay. when i went back in on wednesday i was told that they tried to put my information in so much times and it got declined so much times that the irs had to get involved now who knows how longer my refund is gonna take or if im even gonna get any. i want to speak to a main person from H&R block but the numbers i call gives me the run arounds each time i call. who can i speak to? can this problem be resolved?
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    Reviewed Feb. 5, 2009

    For the past 6 years I have gone to H&R Block and received the 1-2 day rapid refund (now called RAL) loan. I have never had an issue with it.
    On Tuesday the 27th of Jauary 2009, I went to H&R Block to file my taxes a little early due to a few pending items I needed done, such as making a decision on fixing my car and dental surgery. I actually pre-filed my taxes and knew exactly what refund amount I was due ($2119). The only reason I go to H&R Block and pay their ridiculous fees is to get my money in 1-2 days. I had a conversation about this with my tax preparer that night. After preparation, the federal refund amount matched what I expected. I was given the option of either the same day loan or the 1-2 day standard RAL, just as I always was. The tax preparer informed me that the same-day loan involved a credit check, and after I asked, she claimed the 1-2 day loan was not based on credit. I was aware of this from my previous experience at H&R Block, so I decided that although my credit is better than it has ever been, and I had a couple days before I needed the money, I would not run my credit for the same day loan and opt instead for the 1-2 day RAL. Like so many people I have read about, the very next day the H&R block branch calls me and states that my RAL had been denied. The person on the phone was quite pushy to get me off the phone, while I was trying to ask questions such as if it was a mistake or if the refund was not approved by the IRS. I had a similar situation a few years ago where the refund was not approved. Apparently, this is not the case. I am due the full amount from the IRS, yet the RAL was still not approved. Now I have to wait 10-16 days for my money to be direct deposited into these thieves' account and hope the money gets deposited onto my little green 'emerald card' a few days later. Oh yeah, minus the ridiculous fees these scam artists charge!
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    Reviewed Feb. 5, 2009

    Today, February 4, I went in to get my taxes done and it was a bit different from past years as I've gone to the same place for the past 5 to 7 years.
    I told the woman accountant that I was poor and that I thought I might do it myself for less on-line but she consulted with her associate and they assured me it wouldn't be more than $130- 140. More than I'd like but worth the hassle of not doing it myself. The end total was $248. Wow. I objected and the woman objected to my objections but I wouldn't be put off so she spoke to her manager, came back and said there's nothing we can do. That's a standard sales technique, go to your boss and pretend it's out of your hands. I asked to speak to the boss, got the reply, OK if she's not too busy and she came right out and gave me the same routine, It's not us, it's the company, etc I objected and told her no, I asked for an estimate and was told 130 -140. She said there's nothing she could do. I refused to pay and walked out. I told them I'd had sales training and a lot of the techniques they used on me were standard lousy-style techniques. Theses 3 women gave me a low-ball figure, they consulted with each other, they rapid-talked me, they went to the boss, they denied my version of events and confirmed their story with each other using leading questions. The accountant even told me I was getting a little more than last year which wasn't true. They pretend to be your friend, they get you nodding and saying yes, they push for extra services, they don't tell you about the hidden charges, they give you a lowball estimate as if it was brain-surgery instead of standard forms then hit you with the figure and hope you don't have the time or courage to say no.
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    Reviewed Feb. 5, 2009

    I've been deceived by H&R Block's lack of training, believeing that they really know what their doing. On 2/2/09 I visited a location in Carrollton, TX to inquire about the fast refund which I was considering for the first time depending on the fees involved, but I was told that the paperwork had to be completed before I could be told what fees were associated with a quick refund and this would be at no charge. I walked in stating my position clearly and was not explained at all how the quick refund worked but was told that a quick refund is what they do. I found out one day later when I called their credit card that my funds would not be deposited until 8-15 days later? I called the location and was told by both the manager and leader that there is nothing they can do. That is nto acceptable. Apparently, it's a bank loan not an H&R Block loan that has to be approved and if not then H&R Block automatically does the return 8-15days refund without notifying the customer or explaining this. The prep guy electronically signed all the forms in front of me using a pin# that I provided as a setup but never printed the forms or allowed me to read them.Yes, I should have read them, but honestly that is why I went to such a place thinking they had integrity. I called to complain and both the leader and manager are telling me there is nothing they can do, which is not acceptable. They can refund my tax preparation fees to make amend as this is their lack of training and false advertisement on their part. I am being charged with over $250 in fees when I could have filed with Turbo Tax like I do everyear for FREE and have my return in the same amount of time directly to my bank account, not some credit card!!!
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    Reviewed Feb. 4, 2009

    well i went to file my taxes this year at my usual place h&r block.i use them because well they are pretty fast, friendly and offer good products. i have been in fact a loyal customer for about 13 years now.I am one of the people who always do the rapid refund/ral loan it cost a bit more but i always walk outta of the office with a check in hand that day... well not this year? Im guesing with the bad economy the banks are just being a bit tighter or who knows im a bit upset. first of all this is not really a real loan in the fact that they get thier money straight from the irs not me once i get the check i have never gone back to do anything other then to file my next years return? so where is the gratatude for being loyal? i just dont understand whythey would refuse me this year when i have always been able to get one before. i usually pay about 300 to get my taxes done and the bank fees so they make money off me to put back into this bad economy? im really just perplexed. this will for sure be my last year with h&r block since it was useless for me to pay 200 to get my taxes done when i could of done them online for free and got my money in the same amount of time....
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    Reviewed Feb. 4, 2009

    First of all, I wished that I had looked up the consumer complaints for H and R Block before going to them. I had used Turbo Tax for 7 years with no problems, usually my refund was done within 7-8 days, at a cost of $80-$100 for the efile and all my taxes. This year due to my losing my job I opted to go to the BLOCK to file my taxes and do the RAL (1-2 days), yes, I knew that there would be fees for this service, but that is a choice I made.
    Fast Forward, it has been 10 days, no refund yet, denied a RAL...not sure why, the Block has no record of my efile return...recorded message said to try again later...IRS says both my state and federal have been processed, and even though I am going to be refunded the $87 fee for the RAL, it still is going to cost me $255.00 for them doing my taxes. By the way, it was a 1040 and a child tax credit. I was not made aware of the costs of them doing my taxes until after we went through my return, which by the way I had to assist the person doing it. Will I go back...NO WAY...Should I have stayed with TURBO TAX...OH YEA!!! What will I use next year... Turbo Tax all the way.
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    Reviewed Feb. 4, 2009

    I have used H&R Block for the past 3 years. I have always gotten a decent tax refund in a timely manner. Last year, we had 6 W-2s from 2 different states. This make for a fairly difficult return. We went to an H&R in the Pittsburgh area. It took this gentleman 6 hours to finish our return! We paid 130 dollars and decided that this year we would go to a different location. Well, we saw on television that you could now go to their website and chose your tax preparer based on their qualifications. And so, we did this and were sent to a different office than last year (right up the road). When we got there, he noticed that he had been to a different office last year and then we gave him our 4 simple W-2s ALL from PA! Not difficult!!! Not only did it take him FOREVER but when we were finished he told us that we owed $323!!! This was after our $38 in coupons had already been taken out! When we seemed shocked he explained to us that this was a specialty H&R Block location and that they are the most expensive in the city because they handle a lot of big business in the area. Now, shouldn't he have told us his BEFORE completing our return!! There are 5 H&R Blocks within 6 miles of my home! If the website had told me this office would be more expensive or if our tax preparer had told us this ahead of time... I would have gone somewhere else! We were completely taken advantage of and now had no choice but to pay, in order to have our return direct deposited into our account within the 6-18 days. We just had a baby and really needed this return. After having our check electronically take $323 out of checking account right then and there, we left the office very upset. I immediately called the 1-800 number listed in our paperwork. I waited on hold for over 40 minutes before speaking to a customer service rep. We were in the middle of filing my complaint and I was diconnected. I tried calling 5 more times over the next few days and each time I was diconnected each time I was placed on hold in order for them to check if my original complaint had been filed or deleted after I was disconnected. Each time I wondered, why don't they just call me back? I finally called the office we had our taxes prepared in. I was told that I would have to speak to the manager and she was not in. So I asked for the district office's phone number and was told that only the office manager could give that out. They next morning the same girl I had spoken to called me back and said that she needed to apologize for her office manager but she had an appointment first thing that morning and could not call herself. She wanted to pass along the message that I would have to call the 1-800 number. Well, that obviously does not work. When I complained and told this young woman of the many times my call was dropped she told me that she would have the office manager call me back after her 11:00 appointment. Five hours later, no phone call. I became frustrated because while in this attempt to get some of my money back, I was only running my cel phone bill up the wall being on hold constantly between this particular office and the 1-800 number that would take 30-40 min to speak to someone only to be disconnected! But, I decided to try one more time. I called the 1-800 number and AS SOON as a customer service rep came to the phone I told her that I keep getting disconnected. She said that they had been having problems with the system. I asked her if she could call me back if it happened again and I was told that their phones do not dial out. RIDICULOUS! Luckily, my call was not dropped this time. My complaint was filed and I was given a confirmation number. I was told someone would contact me in 6 days.
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    Reviewed Feb. 4, 2009

    I went to do my taxes today (2-4-2009) and of course like everyone else who is in need of extra cash I chose to do the 1-2 day rapid refund. So I called a few hours just to check the status and to my surprise I was denied the rapid refund. In all i paid $300 for nothing!!! Not once did the man at H&R Block tell me that there was a possibility that I may not be approved.
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    Reviewed Feb. 4, 2009

    We had read all the comments that were written on the complains page for hr block, so when I went in to do my taxes before we even started, we specifically asked the women if this could affect my getting my taxes... she rattled off that it was because of the stimulus from last year was the reason and that I should have no issues getting back my taxes in 1-2 days..... I told her that I could well do my taxes if there was going to be an issue and it was going to take longer.... no she reassured me, well here I sit denied and it is going to take 13-18 days..... They will tell you whatever they can to get you to let them do your taxes.... but if you can put the information on the form yourself go to the post office and mail it then do it, don't cost yourself the extra 300.00 for nothing....
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    Reviewed Feb. 4, 2009

    We have always gotten a rapid refund. We paid to get a 2 day rapid refund and were denied with no explanation. From what ive seen and heard there are thousands of complaints just like ours where people are not getting theyre rapid refund but still being charged for it with no explanation.
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    Reviewed Feb. 4, 2009

    I filed my taxes of 07-08 at the same H&R Block. In 07, my refund was only $120, my H&R Block fee was $65 leaving me with $55. If that wasn't bad enough, they trick me into paying $60 for the Peace of Mind Plan(meaning if you owe any money they back you up with $5000 to take care of it). Okay, so once again I'm back for 08 and learn I owe money, therefore my stimulance check from 07 is on hold. No one could tell me why I owe money and the Peace of Mind plan expired in 2007, so what I owe must be taken from my refund. I asked her when did me owing money show up, and I was told sometime in 2007. Since I had to pay for that, I asked for my $60 refund back toward the POM plan. I can't get a refund b/c I should of asked for it within 7 days of purchase. Seven days is not enough time for me to see if I owe anything, so why would I ask for a refund that soon, what a GREAT scam! This year my refund is $553 minus my
    H&R Block fee: $111.00 Bank fee: $30.00(Suntrust) I owe: $155.00
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    Reviewed Feb. 4, 2009

    I went to H&R block for the christmas loan in November recieved 500.00 400 something after fees of course but apy to get sme money for my kids' presents.Well on the 30th of Jan. i return to pay back my loan which helps i think to get the RAL loan. NOT! go thru the tax prep realy fast and the lady chit chats alot while doing my taxes with a guy from high school blah blah blah I'm thinking man i hope my taxes are being done right. so she says oh you weren't approved for the instant loan but you wil get it on he 1-2 day. I'm like what? I've used them oe 20 years. never had a problem oh well it's all fine just check yor card so i leave with a emerald card next two day no money first like everyone it's the Irs then online i find you guys and find t it's REally the credit check. So if they tell the customer it's creditcheck they lose business and when call them to complain the oh we will only charge you 29 dolars big Deal the charged me 255.00 istheproblem t do something for me i could have done for free. the bank people are very uneducated you can tell by chit chating with them they are there to pacify you.i'm pissed and I called Jackson Hewitt they claim they haven't heard anything about hr blocks problems yeah right. My taxes are supposed to be here today. onlinethe irs says no info so has ANYone got their moey and if so when? thanks goodluck everyone Class ActionLawsuit Anyone?????
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    Reviewed Feb. 4, 2009

    I have been with my employer for working on 11 years now.
    H&R Block has been my Tax preparatory for almost all them years! I had found a very nice guy Names Mark H. But since he no longer can prepare my taxes, I painstakingly searched for another person! After the Greenwood Office personally explained to me that they are the Best Office in the Indianapolis area I felt comfortable in offering them my Simple Tax forms to them. The person I chose explained to me that he's been doing Taxes for 14 years now, So with that said, I felt comfortable, But had explained to him that I was not very intelligent in the tax field and would need him to be honest with me, When finding items that would be a deduction. He was utterly rude right from the get go, He was having computer issues, He kept rebooting his computer, There were forms he reprinted many times and he expected me to remember everything With no understanding I am a first home buyer, and talking with my realtor, I had learned about the tax breaks I was to get, But H&R Block did not complete my Taxes correctly, Prior to purchasing my new home, I was to complete a contract that I had signed with my previous landlord, So the rent that was paid was not accurate in the tax forms, H&R Block did not include my property taxes that I paid on my new house in 2008 neither! Furthermore, H&R Block did not include my HUD Paperwork for the 2008 year, There are many, many items they did not include that I could of had deductions on! I was charged $212.00 for their services and when I didn't understand their fees, He remained rude,mean and was very impatient with me. I only received a $760+ tax return this year, and that's embarrassing, and it's wrong! I will never for the rest of my life choose any H&R BLOCK branch to ever do my taxes again. I have been honest and truthful every year, But with how I was treated and how they shorted my return, There are bills now that I can't pay in my home during this of need!
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    Reviewed Feb. 4, 2009

    My son and I are on the verge of being homeless!I was laid off and now a full time student. I needed this money to get is back on track!The rep told me she got the Emerald Card and she loved it. The fees are ridiculous but I need the money fast! I waited my 2 days (nothing)so I called to find I had been denied! The office couldn't offer any explanation why! I didn't know about any credit check and now I have to wait 8-15 days?!When I could have done that from the start. I WILL NEVER return to H&R Block, they are dishonest and they don't stand behind us! Now I am stuck hoping our landlord has a understanding heart or knows about H&R Block and feels sorry for my dumb a**!
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    Reviewed Feb. 4, 2009

    As with the other complaints, I went to HR block and filed my taxes as I did in the past to get my refund quicker with the RAL. The gentleman who did me and my wifes taxes said to choose between the emerald card and the paper check. We chose paper check and he said we would get it in 1-2 business days. He did not mention nothing about pending credit approval or that we may be denied. Next day I call the number for status and it was denied. I called the HR branch and they were pointing the finger at hsbc. I called hsbc and they had a recorder message and no direct line to a person. SCAM SCAM SCAM. If I wanted to wait 8-15 days I would have done it myself, not pay 377.00. I called there corporate and was suppose to get a response back 24-48 hours. Guess what its been over 48 hours, no response. Every one should file a complaint with their states attorney general so they can get enough complaints to investigate this. You can do it online. Im done with HR Block and their unethical misleading ways.
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    Reviewed Feb. 4, 2009

    On 01/14/2009 I went into HR Block to file my taxes and I had opted for the regular irs refund. I was not aware fo any loan that I was appling for because they told me it would be 8-15 days before I would get my refund directly deposited into my account. Soon after I checked the IRS and they said that my money was deposited into an account on the 30th of January. I called HR Block bank on 02/02/2009 and they said yes that they did receive my refund and that it would be deposited into my account on 02/03/2009. On that day I checked my bank account and nothing had been deposited. I then called the bank again and they told me that they did not have anything and that I needed to call the office where I filed. I then called them and they said that I was denied for a loan, that I was unaware I was applying for since I opted for the 8-15 day refund. Anyways I then was given a number to HSBC and I called and finally after hours of being on hold spoke to someone at 9pm. I gave the lady my social security number and name. She then told me that there was fraud on my social security number and I needed to take my complaint up with the fraud department. Bottom line is I am being told that I was denied for a loan that I never even applied for and they are holding my refund. No one is giving me any information and I am being charged HR Block fees of over $200.00 for money that I never did receive.
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    Reviewed Feb. 4, 2009

    What can I say ? Filed with H&R Block like we have for 12yrs ,went with the RAL . Got denied for one day return and opt for the 1-2 day (never been denied in the past) . Went to https://www.myreturnstatus.com/index.php and received this Unfortunately your Refund Anticipation Loan has not been approved. Upon receipt of proceeds from the IRS, your refund will be deposited onto your H&R Block Emerald Prepaid MasterCard. The IRS refund deposit typically occurs within 8 - 15 days from the date your return was accepted. Please call again at that time to see if your refund has been deposited. For more information regarding your Refund Anticipation Loan please call HSBC at 1-888-832-5625. Now I'm wondering what's going on. We have never been denied before so why now ? I called my tax preperator and he said he has never seen this code pop up code 09 RAL IRS Direct Deposit Then asked me if I owed money to the IRS. Well here's what I think it means. HSBC will deny me my ral (for some stupid reason) then receive my refund then transfer my refund to my emerald card 8-15 days not including weekends and holidays. HSBC operators are a joke, waited 30min the she introduced herself and ask how she could help . I told her what I saw on the website and she proceeded to to me the reason for denial. HOLD ON !!!! Have you caught this yet ? I DIDN'T EVEN GIVE HER MY NAME AND SS# !?!?!. She backed up and apologized 2-3 times and said she was on the wrong page (What the heck does that mean?). So I give her my name ss# then proceeds to ask me 4-5 questions pertaining to forgery with and without my SS card then says she needs to transfer me to security something and transfers me over to a dept. that closed 1hr prior to the call. I couldn't even leave a message. Urrrrggg now I'm getting hot. I'm feeling the runaround here. So I call back to H&R Block where a woman (forgot the name) was very kind with my attitude and explained to me that 9+% of all RALs are being denied due tightening credentials and that a large percentage of last yrs filing were rejected by the irs cause of fraud (red flagged)on the customers end (Bogus EIC filings being one example)and that the bank lost money trying to get filers to pay back there loans. NOW I'M REALLY LOST, What's that got to do with me ??? !!!! I GIVE UP. So I'll wait, as if I have a choice :( . I did tell her that if she knew this why wern't customers informed of this and why didn't our tax preparer tell us and that if 9+% of the people are being denied so we could opt out if we wanted to. Wait I know why , Duh then where would H&R Block be ? Closed.... I learned my lesson the hard way . It was convenient (RAL) while it lasted but due to the Economy and Statistics (CUT THROAT Businesses )I feel it's over and we all need to beware of it.
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    Reviewed Feb. 4, 2009

    I went to the IRS web site and filed my return which should have been free but in the end I was charged for the free filing of both the state and federal. The federal cost $14.95 and then the state was $29.95 since I did not realize I had to pay I let them take it out of my return which was then an extra $29.95. Our ajusted gross income was less than $44,000 so we were entitled to get the service free. Since the filing on 1/18/2009 I have been trying to get a refund of my fees but they keep giving me all kinds of reasons that I would not be entitled. They do not know how to read their charges they claim they gave me a refund on the date of filing but that was the fee they charged me and there was no refund for fees given they even accused me of overdrafting my account and using the credit without knowing it. Currently while filing this complaint I have been on the phone now for 28 minutes with no results. It appears I am not alone I think they are preying on those who really need their refund asap. Please help
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    Reviewed Feb. 3, 2009

    My name is Kevin Wilson. My wife and I was part of the H & R Block RAL scam. Her and I went into the office on February 2, 2009 at 9:45 a.m. We walked into the H&R Block office thinking that today was going to be a great day. I had filed there every year for the past several years with no problems. We was great with kindness and respect. The lady told us that she had been doin taxes for 30 years and she knew what she was doing. We started the tax process and everything seemed to be okay. The lady said she found a problem with the system and that it came across that I owed something. I informed her that I owed for child support which has never been a problem with my taxes before. The lady then presented this siuation to her manager. The story then was told that we had to pay up front. The woman that was doing our taxes went ahead and proceed on knowing that their system had messed up already. She had me to call the IRS, which informed me that they had no hold on my account. Then I was given another number to call which backed up my story of the fact that I owed for child support. So, as the process went on, they asked us how we wanted our money and we told them the same day. The lady put in the information to get it back the same day. It was a RAL. So the lady told us that we were denied, but we should get it in 1-2 days for sure. They never told me or my wife that they was doing a credit check on us. The next day we called them and they told us that we was denied by the IRS. So I called the IRS and we was told that they had no record of our income taxes on file. We even went to the IRS website and nothing showed up. So we called H&R Block back and they gave us some bank phone number. The bank told me that I owed $404.70 from the previous year. I was never informed of a debt owed to me in regards to my income taxes. I was told then that it was denied on behalf of that balance and a credit check. I was also told if H&R Block resubmitted the income taxes that they would take the fees out. When I informed the office of the siuation they told me that the IRS had it and there was not anything that could be done even though the IRS HAD NOT RECEIVED IT. The lady at the IRS told us that it takes 48 hours for the information to appear in their system. I called another H&R Block, the lady there told me that it could be resubmitted if the IRS had not received it. My wife then called the place that I had called and they told her that they could not do anything and that they had not given us any information of that nature. They was very rude and impolite to her. The bank still is going to charge us for the fees just as if they was going to give us the loan. The H&R Block office told us that we wasnt going to be charged because the IRS was going to give us the refund and that meant that our refund would not go through any bank. We was lied to and given the run around about our taxes.
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    Reviewed Feb. 3, 2009

    i have already submitted a complaint my res # is 4641167 and i have gotten no response back yet and am still waiting i would like a response asap it has been 1o days now and i am tired of waiting
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    Reviewed Feb. 3, 2009

    I went to H&R Block like always. I have been going there for at least 17 years. I filed my taxes on Jan.18, 2008 and was told that I would receive my money in 1-2 (classic RAL) on the Emerald card. Still as of today, 02/03/08, I haven't received a dime of my money. They called me this past Saturday night to let me know that I would not be receiving my money for another 7-10 days. I'm a single mother of two children. I was depending on that money to catch me up on my bills and car payment. This has put me in a bind. I never thought the company that I have always trusted would have a scam like this going on.

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    Reviewed Feb. 3, 2009

    My husband in I went into H&R block to have our taxes prepared. As soon as we sat down with the representative we (I) informed her that the reason we were having our taxes done by them, was so that we could get our money back as soon as possible. The representative assured me that as long as I did'nt owe any back taxes, owed child support, or student loans we should be fine. I was told to call back in the morning to make sure that my check had been printed before I come into the office to pick it up. I called and was told by a recording that I was denied. No apparent reason. I called the 1-800 number that was given to me over the automated call and recieved another recording from HSBC bank saying that I didn't fit the credit criteria. No one informed me that a credit check would be taking place. It hadn't in the past. I feel like this is misleading and illegal.
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    Reviewed Feb. 3, 2009

    I filed my taxes on January 24, 2009, paid for 1-2 RAL. Just on a whim I called the Emerald card to see if My funds were there, well sure enough it was. I Received my money after 5:00 pm on the very same day that I filed. I thought oh good, I only paid for the 2 day but received the funds in one day. Here's the clincher, I spent $1,000 of the money then went to spend the other $2000.00 and the card was declined. Called HR Block and they said that I never received a refund and that they don't know where my money is. Funny Ispent $1,000 of money that I did not receive. Called the IRS they informed me that my return was approved. So now $2000.00 of my money is gone without a trace. HSBC says that the money was deposited into another card? What!! Another card? That is a card I had 2 years ago and long since cancelled! HR Block says that it was never deposited into any other card and that they do not know what HSBC is talking about. My head is spinning!!!!!!!
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    Reviewed Feb. 3, 2009

    We had H&R Block prepare our 2008 income tax on 01/31/09. We were due a $2024 refund. We opted to pay extra $ to receive the refund within 2-3 business days. Then we were informed that due to credit reasons, we were denied the acceleration loan from HSBC. We didn't know what they were even talking about since we were not informed about any loan or HSBC. Otherwise, we would've gone directly through either Turbo Tax or IRS. The biggest frustration was that we couldn't get any information from either H&R Block or HSBC as to why we were denied. We were given a phone # for HSBC (1-to contact but whenever we tried calling, would only get a recording. No matter what we tried, we couldn't get any information from anyone about why we were denied, etc. H&R Block was no help and stated that that was the only phone # for HSBC that they had and that they had not had any trouble talking to a live person. They couldn't help us any further. We called IRS, who told us that the refund had been approved and they showed that we did not owe any back taxes and that they did not know why we couldn't get our refund from HSBC within the time frame promised. We tried the HSBC phone # several times along with other phone #'s that we tried off the internet but no one at either HSBC or H&R could help us with any info.
    There is no way we would've gone this route had we been informed that we were applying for a loan! We didn't even give our consent for a credit check!! How can they legally do this and continue to get by with this?? And why would IRS participate in this??
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    Reviewed Feb. 3, 2009

    I went to H&R Block on January 24th, 2009 to have my taxes prepared. I am a single mother. My tax preparation was a fairly simple one in that it was only basic Head of Household, EIC, and credit for child care with (2) W-2s. I would have done the prep myself had I not anticipated the need for a faster return.
    I was astounded to learn that H&R Blocks' fee for JUST the prep was $255. Although I was a bit discouraged with that amount it could not be refuted at that time because the return had already been prepared. What I was NOT ready for was the fee had I chosen to get my return in 1-3 days (which is what I had initially wanted .. hence the reason I went to H&R Block in the first place). Had I chosen that option my return would have been REDUCED by nearly $1300! Yes $1300!? $255 for H&R Block and $1045 to god only knows where else. I was floored to see that option on the screen.
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    Reviewed Feb. 3, 2009

    last year i filed taxes w/ h&R block ...
    they said i would need to pay out 366$and some change ,now! before i could get my refund??hmmm,so i said i guess im backed into a corner on that .. so about a week later i decided to call h&r back and ask for a recipt on the 366 i paid out...they couldnt come up with one ,on accoount of they have not even the slightest idea as to who the money went to.....hmmm (little odd it was a huge deal to pay this unknown debt when it was about me...now not even getting the proper attention as a customer)so all in all,its been a year later still been calling maneger(s) one after another and come to find out,hsbc took my money and i have never even delt with them nor have an account..sooo how could i owe them and why do they get paid out of my taxes before i can even see the paper work??? never been paid from them..they gave me and still are,the run around and around! now im having another deal because i got an emerald card from h&R and used it to pay some bills ,and i accidently overpaid a bill..so i kindly asked them to put my money back on my card. now its been 3 weeks and nobody knows what the status on my returned money is ...most of them have no clue about it untill i explain all over again...and yes hsbc financial bank is the base of the problem again!!!!!!!!
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    Reviewed Feb. 3, 2009

    I had my 2008 taxes done at H and R block as I did last year. I got the same Rapid Refund as I did last year. I was told that I would get my money in 1-2 days on an emerald card. The next day I was told that my rapid refund was denied with no explaination of why, Now, I am having to wait 2-3 weeks for my refund and I am having to pay the fees associated with that, thinking that I would get the rapid refund and then denied. I could have done my taxes on my own for free and had no fees to pay. They basically ripped me off and many others from what I have been reading on the internet. This injustice needs to stop, I will not be returning to H and R Block next year. I will just do my taxes myself and keep the $300 they are charged me for nothing.
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    Reviewed Feb. 3, 2009

    Last year I paid for same day Refund and got it half one day and half two days later with no less charge. This year I get my taxes prepared and after the whole process my wife and I choose the emerald card same day refund. The lady types it all in and says that the bank approved partial now and the large amount in 1-2 days. Other than wondering why 2 days would make a difference I consented and signed the loan agreements. One for the same day and another for the 1-2 day. It shows fees on both loan agreements. I spend part of the first amount and after 2 days notice the large amount isnt on the card. I call and find out that an offset from a state I havent lived in for 4 years has arisen and the bank denied my loan. I find out what that was about and resolve the issue accept for the h and r block part. I am now recieveing my return in 8 to 15 days but paying fees for 1-2. H and R says the bank owes the fees back and the bank says H and R owes me. Either way I paid for a service that was denied and someone should pay the money back. I understand the fees for the amount recieved on day one but the rest should be refunded. I told them I wouldve waited 8-15 and saved the money but I purchased the same day and 1-2 under the pretense that I was recieving the rest within 2 days. I spent some of the money so canceling isnt an option. Oh and I've read that they are checking credit before dispursing refunds which is fine for loan approval but I have talked with several who say they got a different amount because of credit debt they owed which that is not disclosed by H and R when applying for refund loans. Oh and finally the location manager would not tell me the corporation or supervisors number I had to call another branch and fake a scenario to get it.
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    Reviewed Feb. 3, 2009

    I purchased the H&R Block's TaxCut program for 2005, 2006 and 2007. Each year everything seemed fine. Then in late 2007, I was audited. As soon as I received the audit notice, I did what the box told me to do. I called the 1-800 number. Much to my surprise, and in complete contrast from what they claim, they offer NO AUDIT SUPPORT! Outraged, I called every H&R Block office in my area trying to find one that was open that time of year. I managed to find one and went into their office with all of my things and asked for help. The lady behind the counter literally asked me to see the box I purchased. I couldn't believe it. I didn't have it with me, but we pulled up an advertisement on her computer and I showed her the guarantee. Then she started to look at my paperwork and said Well, we can't help you with this, you are being audited. I asked about what happens if I receive fees and she wasn't sure. She had to look on the computer screen for the 1-800 number off the advertisement we pulled up. I told her my plight with the 1-800 number and that is when she told me they are not associated with TaxCut and are not responsible for what they offer or guarantee. I now have a bill for over $5000 from those three years that I can't even begin to explain, much less comprehend. I caution anyone out there thinking of saving a few dollars in getting your returns filed less expensively and by someone who doesn't see past the fee you are paying them. AVOID H&R BLOCK like the PLAGUE.....it's what they do to you when they screw up!
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    Reviewed Feb. 3, 2009

    My complaint is the same as most on this page. I'm waiting on my refund and they said I did not quailfy for the RAL. I did last year with no problem. I have had no other debt since last year, and I do not owe the IRS anything.I have always paid my taxes (when I owed). My rent is now past due and I don't know what I am going to do. Thanks H & R Block. Ya'll have put me in a major bind.
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    Reviewed Feb. 3, 2009

    i went in to h&r block to do my taxes. When i was doing my taxes i was told that i do not quailify for the same day , but i do quailify for the 1 to 2 day loan. I said okay. that find. Well todays went by and no money. So i called the h&r bank and they said i was denied for the 1 to 2 day loan. I do not recall signing anything to run my credit. I even reviewed my packet and it said nothing of the sort. I was definitly lied to and i feel hur cause i have used h&r block for years with no problem. Also there was a form for me to sign that says that i can cancel in 5 days so i signed that form and took (before the date dued) and they told me that i cant do that because it already has been filed. so i said that form means nothing and they said basically yes. And i pretty much have to deal with it. I wish tht there was a company that deals with dishonest companies like this one. But then i come to think about it. Maybe h&r block is broke cause they spent 3 million on a super bowl comercial. Also i check irs and they have not recieved the tax info
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    Reviewed Feb. 2, 2009

    I filed my income tax return on 1/26/09, opted for the 1-2 day loan done through their bank. I waited 5 days, and still no check. I went back personally and was told I had been denied for a RAL and to call the HSBC phone number on the back of my contract to get the status of my refund account. The recording promises a letter of explanation in 7-10 days. H & R Block had no other information regarding the status of my refund after charging me more than $300 in tax fees. I will never use H & R Block again!!!!
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    Reviewed Feb. 2, 2009

    I had my taxes done at H & R Block in hopes of receiving the 1-2 day RAL as I always have in previous years. I was denied, and now have to wait 8-15 days, and I have paid extra money for the loan which I am sure will not be refunded. I also paid extra for the Emerald Card because I thought I would get the money in 1-2 days, which I couldn't have done with my own checking account. Now I don't need the Emerald Card, but you can bet I paid for it anyway. I am not mad that the loan was denied. I am very mad that I was told you'll have your money by Monday. I was never told my credit was a factor, or that there was a possibility that the money would not be there. It is not their fault that my finances are in a shambles, but it would have been nice to have had some truthfulness in this transaction, so that I could have made an informed decision. I would not have paid for a card I didn't need, much less a loan I knew my credit would not support, if I had known that it was even a factor. I was mislead, and for no other reason than to get my money, which I cannot spare at this time. I thought there were truth in lending laws.
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    Reviewed Feb. 2, 2009

    My wife and I went to H and R block to get our taxes done the date was 1/20/09...after we were finished we paid the 237 dollar fee and a extra 30 dollars to get our taxes in a 8 to 15 day period...well 2 weeks later we are sitting here still waiting for our tax refund..My wife called the H and R block we dealt with and he neglected to tell us that he received a email about us on Friday 1/30/09 saying they just ran our paper work through, and we wont be receiving our taxes until the end of this week no earlier then Thursday, i want our 30 dollars back therefore we did not receive our taxes when promised, i feel like we are getting screwed out of 30 dollars and i would like it back. Thank you
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    Reviewed Feb. 2, 2009

    Well looks like I am also the victim of H&R blocks Ral scam. It has been 4 days since I opted for the 1-2 day Ral. I just looked it up on HSBC site and I saw that I was denied. I do not owe out any money to anyone and have 700+ credit score. Not to mention that H&R block claims right on the advertisements in thier offices that there IS NO CREDIT CHECK. Why the hell would we pay the preperation fees if we could just file ourselves online and get it back in 9 days from rapidtax.com. I have used rapid tax for 3 years without a hitch. I decided to go with H&R block after a coworker got the emerald card suprisingly with no problems. I wished I had read up on the net about what we are all now going through before going there. I am beside myself as now I will have to pay the fees for the 1-2 ral and still get it in 8-15. This is a scam. I feel like going down to the office where I did my taxes and throwing the slap down on ppl there but that would not solve anything. I have not even made an official phone calls as I researched myself and saw why i was rejected. well not why. Just that I was. We need to start a website for a class action suit. Im not in thwe situation like some that i feel bad for that need it asap. But i was willing to pay to have it asap because its like found money in a way(my mentality) i am very dissapointed and I feel like i was taken for a ride.
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    Reviewed Feb. 2, 2009

    For at least the last 10 years , I have gotten the Rapid Refund through H and R block, and I read where there is a class action suit going on with them. I was wondering if I had any recourse against them?
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    Reviewed Feb. 2, 2009

    Feb 1, 2009
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    Reviewed Feb. 2, 2009

    I too was duped by HSBC bank. I have went to H & R block for 2 years now. Last year I was granted a RAL the day after I filed my taxes, no problem and it was such an easy experience I returned there this year. This year I filed on Jan. 23rd. I was told I qualified and would have my Refund within 2 days applied to their Emerald Card. After two days I found out I was denied this loan... afte being approved on the 23rd. the explanation was that the bank muct have kicked it out. i have tried to contact HSBC but was told I'd receive and explanation in the mail but that has not arrived either. So I still have not received my money and its been 10 days. I am being told I will receive it after the IRS checks my return and it'll be 8-15 from filing date but the IRS says they will be done processing by Feb. 10th but nothing sooner. This is so frustrating. I will never go back to H & R Block because the tax preparer should not have assured me that my money would be available to me within 2 days. Then HSBC bank denies my RAL after they gave me an Emerald Advance card in November. My credit did not change in 2 months. What a joke!!!
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    Reviewed Feb. 2, 2009

    This complaint is pretty much a repeat of the others but it happen to me also. I went to the same H&R Block office I have been going to for the past 4 years to do my taxes. I went on January 30th. Just like everyone else I was in need of money as soon as possible. I almost didn't go because I needed all the money I could get and we all know H&R Block has very high filing fees but I needed my money now so I didn't do the efile at home. I tried to get the instant refund but was denied and then was told I was approved for the 1-2 day refund on the emerald card. After day two came around I called the HSBC number and was told I was not approved and I would have my money 8-15 days. I could have done the 8-15 day efile at home for nothing! That just beats the whole purpose of going to H&R Block if I can't get my money quick because that is the only reason I go there.
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    Reviewed Feb. 2, 2009

    Went to the Blockheads to do my taxes. Have 4 children, and always used H&R block in the past. Usually, the total bill comes to ~$120. Previous years info was not found. Spent over 1hr with the preparer. Bill this year came to over $400! There were some changes, bought a house, borrowed from 401k etc. When I looked at the fee breakdown, they charged a fee for every child, charged a $40 fee for a $30 credit and really nickle and dimed me. I did not want any type of loan or advance, this was strictly a preperation fee.
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    Reviewed Feb. 2, 2009

    Went to the Blockheads to do my taxes. Have 4 children, and always used H&R block in the past. Usually, the total bill comes to ~$120. Previous years info was not found. Spent over 1hr with the preparer. Bill this year came to over $400! There were some changes, bought a house, borrowed from 401k etc. When I looked at the fee breakdown, they charged a fee for every child, charged a $40 fee for a $30 credit and really nickle and dimed me. I did not want any type of loan or advance, this was strictly a preperation fee.
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    Reviewed Feb. 2, 2009

    Like many others on this site, I was lied to and misled by HR Block. Like everyone else, I was denied the instant RAL and told, word by word, you weren't approved for the instant refund but you were approved for the RAL and you will get your money in 1-2 days. I specifically asked if there was any way they would deny it, he said no, you are already approved. So imagine my surprise when the very next day I was told that I wasn't approved and I would get my money in 8-15 days. After paying over $500 in fees and agreeing to put $600 on a Roth IRA through the same bank. Now they tell me that I can't get the money back in the amount of time I was told and they are keeping $600 for an IRA that I didn't want in the first place. (My refund was over $10000 and I was not eliglible for RAL due to the amount, so the office manager tells me to put $600 into the Roth and then it will put my refund below the $10000 mark allowing me to get the RAL.) Like everyone else, I have dealt with HR Block for about 10 years with no problem. I will NEVER use them again. I will just file my taxes by myself. What a ripoff and a scam! I filed on Jan 28, 2009 and according to the HR BLock website, the IRS accepted my return on the 29th. But when I check the status of my refund through the IRS website, it says it doesn't have any information. I have read others complaints where at least the IRS was showing their refund being processed. How long should I wait for that? This situation has screwed us financially! We are on the verge of losing our home and desperately need our money before Feb 12. DON'T USE HR BLOCK! I read all of this and still went there thinking, maybe it is just something that happens to some people and it won't happen to me....WRONG! Now I am some people. I want to join in on any suit that we can do. Apparently, they are not new to the lawsuit idea and had one filed in California just a couple of years ago. We need to make them pay!
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    Reviewed Feb. 2, 2009

    I too went to H&R Block for the RAL. I've had my taxes prepared there ever since I can remember. I opted for the 1-2 day loan choosing the emerald card for disbursement. I filed on 1/30/09 and was told my loan would be there on or about that Saturday or following Monday. After hearing several complaints I would think HR Block would notify people of the problems. I received a call from Pam on Saturday stating my taxes would not be refunded for 8-15 days. I was shocked as I have never had any problems in the past. I know the banks have had alot of problems over the last year and now realize this is part of the problem. But, like others I feel we should have had some warning. I can't see the problem since its backed by the government, right? I guess I'm not surprised as of the bad news about our economy. We got people! YEAH RIGHT!
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    Reviewed Feb. 2, 2009

    We always use H&R Block. Went to make an appointment and was told they are only doing walk-ins. The Place was packed and had to stand. I noticed people was coming in and signing in and then leaving to return in a few hours. And just so everyone will know it took 4 hours of waiting and preparation to get done. I wasnt about to leave and come back because if you leave they was suppose to put you back in the back of the line. But they didnt. When we finally got to get the tax process started the lady was making mistakes, but she was fixing them. When we were done we didnt go rapid refund. We wanted to have our checks direct deposited like we do every year. But was told they arent doing that this year. Well she should know seeing she is a reprensenative of H&R block. she then told us she had been working since 8:00 a:m without a break. I looked at the time on my cell phone and it was 8:11 p:m. That would explain all the mistakes she was making. So paid the $330.00 And after 4 hours left. I called the district manager to complain and she told me 1.The people whom left was to be put back in the back of the line since there wasnt any appointments. 2.They do have direct deposit and she was wrong.And I couldnt have it corrected. Now will have to wait a month for my checks to be cut. Plus time allowed for mail. as you know could be up to 2 weeks. 3.With all the mistakes they lady was making due to no breaks which i told her i would call the Labor dept, if I was her. if any mistakes was made it would get kicked back. 4.$330.00 We paid for poor service and sloppy preparation. But they got their money so they dont care. but the district manager said she would call that office in Flemingsburg Ky and get things put right. And the owner would call me. But I'm not holding my breath. So to all beware if your going to spend $330.00 To H&R Block.
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    Reviewed Feb. 1, 2009

    Lets see where should I begin? First off my husband and I went in for the anticipation loan about 4 weeks ago, we were then approved for the 900.00 because we were to be expecting 10,000 back. When my husband went in to do our taxes the amount was only 7427.00. Then we decided ok mistakes happen, so we decided to then do the 1 to 2 day ral, this was 1-28-09 when we filied and still no money. When I looked it up online for the status it said the IRS put a hold on it, when I called H&R Block the only thing they said was and I quote it could be that you owe for a previous year oryourtaxes were not filed properly. ARE YOU SERIOUS!!!!!! Not filed properly, ok well that says it all im still waiting for monday so I can call the IRS on the problem, I will not be returning to H&R Block again they did not even offer a refund for the ral which I did not get or at least a refund for everything of course if my taxes were not filed correctly( did I mention H&R Block filed my taxes)I hope all you out there take my word for it and that of all the others do your own taxes, really at least you wont be giving your money away .
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    Reviewed Feb. 1, 2009

    On January 19th 2009 I filed my taxes with H&R Block. I applied for the same day refund and was denied. They told me it would automatically default to the 1 to 2 day loan and NEVER told me that could be denied as well. I was NEVER informed of any credit check they would be running.
    The IRS has accepted my return and my refund was to be funded to my emerald card on JANUARY 30TH. I never received my refund. I called HSBC to find out where my money is. I was informed that the address I gave them was not the same one they had on file. Upon further investigation I found out the tax preparer put the wrong city state and zip code on my papers even though I told him, he never corrected that. HSBC made me answer questions over the phone to prove I am who I said. They asked many questions which I answered to the best of my ability and knowledge about prior addresses and people I was associated with. They then said I failed those tests and they would be sending my money back to the IRS and the IRS would have to issue a check to me directly.
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    Reviewed Feb. 1, 2009

    On January 19th I filed my taxes with H&R Block because I desperately needed my money fast this year. I tried for the same day loan and was told that was denied, but the preparer told me that it would automatically default to the 1 to 2 days. She never once told me that could also be denied, and also NEVER told me that they would be running a credit check. She simply said that it would be credited 1 to 2 days after the IRS accepted the return. On Monday the 21st the IRS did accept the return. I never received my money. I called the 800 number on the card I was given and was told it should be deposited by that evening. It wasnt. I called the local office the next day and she informed me I had been denied the RAL and that it could take about 8- 10 days to receive my funds.
    It is now February 1st and I still have no money. My state tax check...according to the Department of Revenue website was deposited on January 29th. HSBC said they never received any money. The state of Indiana tells me that it WAS deposited and I should check with the bank.
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    Reviewed Feb. 1, 2009

    PAID FOR AN RAL AT H&R BLOCK
    NEVER WAS TOLD HAD TO BE APPROVED JUST TOLD WOULD HAVE MY REFUND IN 1-2 DAYS. NOW TOLD MY IRS CHECK WILL GO TO THEM THEN THEY WILL DEPOSIT AND GIVE TO ME.
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    Reviewed Feb. 1, 2009

    i filed my taxes with H&R block for the first and last time. the lady was very nice that helped me with my taxes and when she got to the part about the RAL she told me that i would only be charged 3.21 for it. nothing more nothing less, and i thought wow,thats awesome,$3 and i get my taxes in 2 days? i know that i have to pay it back ,which is no problem, i am a single mom of a 2 yr old, the money sooner would help ALOT. so anyway, i sign all the forms that need to be signed and i leave. when i get home i look over everything an notice, it will cost me about $200 for the loan itself so i wont get everythiong back that the lady told me i would, she didnt explain EVERYTHING to me that had to do with the RAL. so i called her and she said that i have already signed the papers and there's nothing she can do about it now. had i known that it was going to cost so much and i would get so little, i would have NEVER even applied for it, i was under the assumption that it was just going to cost $3 extra. AND on top of that i had a coupon for $20 off my tax prep, gave her the coupon rminded her SEVERAL times to use it for me, finally she took it, i asked her before i left if i got the $20 off, and she said that she used it, again when i looked at my papers there was no discount on it so i mentioned that to her while i was on the phone and she said that she must have forgot and said she was sorry but again there was nothing to be done. i will NEVER go back to H&R block again.
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