H&R Block Reviews

It's called theft by deception. Anyone who reads this, please call your local H&R Block and remind them that there is a law against what they are doing. Have your paper work in order, and print (or record) H&R Block's "promises" along with what the IRS website is telling you; keep good records. I called today and they told me they couldn’t help what the IRS does, so they aren't going to do anything about the money they've stolen. My girlfriend is a sales representative. She's not the company she works for. She gets a small percentage of her sales. Just this week she paid money out of her own pocket to make right what the company did wrong. Do you know why she did it? She did it because it was the right thing to do! Now she'll keep that customer for the long haul.

I went in to a local H&R Block office to have my taxes prepared in Jan 2012 (as I have had done the past two years). I sat down with the lady and explained to her that my husband and I had our W-2s but that I did not yet have my form 1098-T from college to file on. The previous year, the same lady filed my taxes for me and simply did an amendment later on, to add my 1098-T forms and said that it was no problem if we did things that way. So, I asked her to do the same for me this year, which would mean getting part of my refund back immediately and the other part (for tuition) back within the next couple of months.

I went to H&R Block at 4300 Sonoma Blvd. in Vallejo, Ca. in January 2011 to have my income tax prepared and I paid $250.00 for that. Its okay since I have had them prepared my income tax there every year for four years. As soon as the preparer saw my refund, she asked me if I wanted to avail of the Emerald Card to save me $35.00. I asked if there is a charge for that, she said no. I asked if I can withdraw money from it, and she said yes again. Yes, she retrieved the disclosure form (in fine prints and was about three pages long) asked me to sign which I did, thinking she would print a copy for me and put it in my records. I asked again if I could transfer it to my account, all at one time. And she said YES.

I went to get my tax done, 1040ez with one dependent. They charged me $220, which was ridiculously expensive. I was not happy about the charge, hope if there is any amendments of tax, or audit, they will not charge me any penny.

When I visited the H&R Block, the person who started preparing the tax never gave me any idea of how much it would cost. First point and next just for filing a federal tax having just interest income the cost they are charging is $99 which is ridiculous. For tax filing, $51. I have not paid them and not planning to file through them.

H&R Block has been doing my taxes for 16 years now. It has always been a bit expensive, but we felt it was worth it to have 'professionals' handle it and save us the headache of figuring it all out and the heartache if we did it wrong. We now realize that we have been ** ourselves these 16 years. A chimp can fill out a simple tax return like ours and we've been paying some fat cat to do it. This year they charged us twice what we were charged last year, secured a return of less than half of what we received last year, and promised us that we would receive our refund no later than the 6th of February, which was 4 times longer than last year! It is now the 11th and we still haven't received a dime. This year I have resolved to quit allowing myself to be robbed by fat cat down-pressers. I am so sick of it. I have pulled the plug on T-Mobile this year, Commerce Bank, Sprint, my landlords (trying to figure out how to quit paying utilities, too), and H&R Block--you are on notice and your services will no longer be required. And I'll be sure to "tell a friend" or a thousand! How's that for telling you something good? Bloodsuckers!

I got my taxes done at an H&R Block office. They wanted to charge me $354.00. Then the manager came over and told me that they could cut it down to $290.00. What a joke! As many people that file their taxes with H&R Block, they could cut down the cost a little more than that. Then I filed on Feb. 1, they told me that I would have my taxes back by Feb. 8 and I still haven;t heard anything. The funny thing is that was for federal, I had to file state as well and had that sent to me in check form and I have already received it. I will not file taxes with H&R ever again!

Every year my fees go up at H & R Block. I complained about it, but continued to go. Today I was charged $209.00 to do my tax returns. Now last year, I was charged $200.00 because I waited so late and was told they charge more during the time period (in April). Whatever. Well, here it is ** February and I'm being charged even more. This time I was told it was because of my HSA (Health savings) form. I have that every year! Anyway, I took all my papers and got up and left. They've just lost me as a customer. They are liars, cheaters and in fact, a couple years ago, one of their employees stole my wallet when I left it there. Needless to say, the employee denied it and my wallet was never found.

I filed my taxes on Jan. 21st. I was told I would get it on my card on or by the 8th. On the 9th, I finally had to call the IRS myself to find out my tax return was rejected! And did I receive a phone call by H and R Block? No! I had to go in to find out they entered my daughter social in wrong (their fault)! Then, I got told by the office manager that they would call me at 10 a.m to let me know if my taxes were accepted. 1:00 pm came and still, I received no phone call. So, I called to speak with her. What do you know? She was not in the office! She wouldn’t be back in until 2 or 3! I have done my taxes with Amscot for 3 years now and have never had a problem. Let’s just say I will not be going back to H and R Block. And I will tell everyone I know and at my job about their service. On top of it, do they offer any kind of discount for their mistake? No! I am totally disgusted and angry about their work ethic. They should not be allowed to do anyone's taxes. This is the H and R Block on 14th St., West Bradenton, FL in Bay Shore plaza!

My wife and I filed a joint income tax return. We indicated that we were interested in filing the 1040EZ as it was advertised to be a free filing. We sat with the preparer during the process, which took approximately 30 minutes. Most of this time consisted of waiting for the preparer to click through the screens, sign our name electronically, etc. Then there was a mistake. All this information had to be re-entered. So much for being fast.

I filed my taxes on January 30, 2012. I was promised it would be available on Feb. 8. My daughter did her taxes after me online. She got hers on Feb. 5. Her friend did hers a few days ago online and has received hers today. So where is everyone’s money that has gone through H&R Block this year? My daughter paid nothing to file and she has her money. I paid $106 and have nothing. When you call H&R, they give you the run around, blaming the IRS. Well, H&R Block isn’t getting my business again, my daughter says so! I have been going there since my kids were little. What is up with you guys?

We filed our taxes on January 31, 2012. We, too, were told that the refund would be on the card by February 8, 2012. I bypassed the direct deposit option to avoid the outrageous fees. This is the first year we've opted for the Emerald Card (never again!). I filed my children's taxes on Turbo Tax the night before and they've received their refunds. I've gone to the same H&R Block office for over 10 years. This is the first time I've experienced this level of deception, lack of customer service, and no effort to even attempt to offer guidance or answers. I do understand it may be out of their control, but do not tell customers a date if you have no way to guarantee or know if it’s accurate. We now are waiting until February 21, 2012 as far as we know!

I filed my tax return on January 27th and paid for RAL. I thought the emerald card would get it faster for me but I can't find out nothing. They have been telling me for over a week that it has been accepted by the IRS. Everyone I work with who filed before or after me has already received their returns. I have called several times; the staff is rude and basically no help at all. I will never use H&R Block again.

I am a single mother and work for a church, so to say the least I need every penny I can get and faster is always better. I chose to file my taxes with H&R Block because they advertised low fees and fast refunds. The representative who assisted me was to say the least not very bright. She was no more versed in tax laws than myself. I had to watch every number she put in and correct her more than once. The few questions I had she could not answer. I was not told how much I was going to be charged for my filing my taxes until she was finished and it was too late to back out. I was also told that I would receive my refund within 7-14 business days.

I filed my taxes on January 31st 2012. I was told that my return will be here around February 8th which is documented on my paperwork that had been given to me by the individual who filed my taxes. I then get an email from H & R Block that I should have my return around February 15, 2012. I called H & R Block and they tell me that they are not responsible for what the IRS does. I then looked up my tax return through the IRS and their records indicate that I will receive my refund around February 21, 2012. So much for 7-14 business days, I will be contacting a lawyer to get my $300 and change back for false advertisement and ripping people off. I guarantee that this company will eventually go under.

We filed our taxes on January 30, 2012 and were told it would be on our Emerald Card on February 8, 20112. Nothing yet and it is February 10, 2012. We called H&R Block, they referred us to IRS. At first the IRS said 7 to 14 days, now they are saying 10 to 21 days. What is up? I have bills to pay. Supposedly, if it was free for the month of January to get my refund put on the Emerald Card. I can see why! H&R Block ought to be liable for something considering they're telling everyone when to expect their refund and it isn't there.

I had an appointment and went in to get taxes done. The person that helped me told me it would probably be around $100.00. I kind of cringed but said okay. At the end, it was $201.00. I was very upset but had to pay for services rendered. I will never go through H&R Block again. That was outrageous.

I filed my taxes 2/2011 at H&R Block office Cedar Rapids Westdale Mall by Melinda **. I had just purchased a home and asked Melinda how I could keep my money during the year since I needed it more during the year. Keep in mind I am single, in my late 50s and living paycheck to paycheck. My budget is very tight. Knowing my situation, she advised me to go 5 allowances during the year and I would be just fine. She printed me out the form to give to my employer to make sure I did it correctly. She was not doing taxes this year and the new person completed my taxes and informed me I have to pay in almost $1200.00 which is devastating to me. Plus, I have to reduce my W-4 to where I am not sure how to survive on the rest of what is left on my check. The new person apologized and said Melinda's head was not in the "game" as she was going through a divorce at the time. That helps me, how? Well, they offered as corporate about a discount on my cost of filing. Well, my credit card has been charged $145.00 and I heard nothing more.

I too filed with H&R on the evening of 1/31/12 and was quite happy to find out that I would get my refund on 2/8/12, and here it is the evening of the 9th and no money on card yet. ** me running.

We had H&R Block do our taxes because they advertised a faster tax return. After we completed our taxes, we were hit with an outrageous $250 filing fee. They filled a basic 1040 EZ and a 540. Ouch! We got the Emerald card because we were advised this would make our tax return even quicker. They gave us an expected date of February 1st 2012. We filed on the 24th of January 2012. It is now the 9th of February and according to the IRS website, they deposited the money on the 8th of February 2012. We still have nothing on the Emerald card and H&R block has been less than helpful even to the point of being rude. We would like a full refund of our money since the services H&R Block advertised they provided were not rendered. This has caused financial hardship for a family of six who needs every penny.

I have used H&R Block for the past 3 years, just so I can get my money faster, and not have to wait for "Uncle Sam" to send it. This year, I did not receive my W2, until 1/31/12, and I went to H&R Block that evening to file. I was told that I would receive my "anticipation loan", on or around 2/8/12 via the Emerald Card. Of course, today is 2/9/12, and I still have not received anything. I called them yesterday to simply ask, if they knew when I should expect my refund. The lady was extremely polite and told me I should receive my funds by the end of the business day. 2/9/12 rolls around and still no money.

I filed my taxes on the morning of January 31st, 2012 with the HR Block on Silas Creek Pkwy. in Winston Salem, NC. I was going to file myself this year but HR Block was offering free RAC in 7 days, so I paid them to do my very simple taxes. I was promised my money on the 8th and I called customer service for the emerald card twice on the 8th. Both times they assured me the money would be in my account that day and that they had until midnight to do so. Well, here it is the 9th and I called customer service which is located in another country. They are very rude to me and they told me I have to call the IRS. I called the IRS and some guy named Mr. Islam from India (this is no lie, really) answered and told me that I would have to call HR Block. My power gets turned off tomorrow. I am a full time college student and I depend on my refunds and school money to live. Right now I have no food, my utilities are getting turned off, people are beating down my door to college money owed, and I am getting nothing from HR Block. I will never return to them again and I suggest you do the same.

I have gone to the same H&R Block for the last 3 years. The same lady has done my return. I filed on the 20th of January. I was shocked to see a direct deposit fee. She told me the Emerald Card was the best way to go. I was told I would get it around the 1st. Then on the 1st I received an email stating that the IRS was behind. I should see it on the 7th. The 7th has come and gone. Now no one seems to know anything! H&R Block is not living up to what they promised me. Very upset.

Like everybody else here, I too, was bamboozled by H & r Block. I was told 2-8-12 only to find out now it's more like 2-22-12. Needless to say, my bills are not going to go away till then and to now find out this has been going on since the IRS went online. And, they knew all about it and decided not to disclose that to people who are expecting the money they are promised on the day it was promised. It is a bunch of **. I just wish I would have done some research before filing. I just never had a prob the last 10 years I've used them. Never again!

I have used a professional tax service for the last several years and paid for those services but got quality service. Around $500 a year. Just being recently separated I could use every penny, so I decided to use H&R because of all their misleading advertising. I thought it would be less expensive. I was wrong. And they don’t tell you until they file what you owe and everything you have seen is a lie. Big mistake using H&R. First of all that little poster they have on the wall as an estimate of what you will pay is a total lie. After I told the lady what I paid last year her exact words where they got you. Well, she tried to skip over everything and I had to tell her to go back and add my deductions. Well, to fast forward, my total fees were $505 with the $15 coupon. What a joke! So to use her words, H&R really got me!

I went to H & R, on 1/31/12. I was given a statement that I would receive my refund on 2/8/12, today, and there was no money! I had obligations which I was supposed to fulfill today, and to a single mother of two toddlers, who unexpectedly lost her job recently, such a thing is a true hardship. I watched countless ads on the TV where they promised to get you your loan in 7-14 days. This is the sole reason why instead of going to my tax preparer of 4 years, I went to H & R where not only did it cost me $297 to file my taxes (it's usually $200 tops), but I now have no idea when I will be able to get some financial relief. Shame on H & R Block and I will be telling everyone I know not to go with H & R Block again!

I used H&R’s website to check our refund status, their phone service, and looked at the IRS web service. I learned that the IRS had direct deposited our on 2-7-12. According to H&R our funds were to be ready on or about 2-8. Since the IRS had already deposited our refund I then called customer support in see if there was a problem or when the money would be made available. The support rep did not ask for any identifying information and told me, "Um…You'll just have to wait it out." We paid $275 for HR to prepare and file our taxes and this is the type of support service we got. We still don't have our money and our questions are still unanswered. I posted my problem to H&R’s Facebook page and someone replied and told me to send an email. I did and that is still unanswered. I will never return to H&R. It's ridiculous to pay someone to lie and be rude to you.

I went to H&R Block to get my taxes done. The tax preparer said I need all kind of different forms to file my taxes and never gave me a total until he finished. To make a long story short the forms he used ate up my whole refund including their fees. I was devastated and he charged me $300 plus extra for the forms. They give you no options. I wish these business would spell out every cost to the consumer before taking them for a ride. It is a rip off. I recommend them to no one ever.

I paid H&R Block to prepare my taxes and I paid to receive my taxes in 7 to 14 days. The IRS said they deposited my refund and H&R Block says that they have not received it. They told me that they don't know when they will receive it and that when they get the money. It will be another 4 days before they will deposit it into my account. Yet they are still taking their $383.00 even though it has already been 3 weeks and I don't have my refund. They have broken their contract and yet they still expect to be paid for a service that they did not provide. If I would have wanted to wait to get my refund, I could have filed my taxes for free or at least a lot less than H&R Block is charging. I am on a military base and there are literally soldiers complaining everywhere we go about the service they received from H&R Block.

I am being charged $228 to file a 1040A form. I don't itemize or anything. I was told because I had EIC, I get that every year. It’s a short easy form to add in. That is more than people pay who own homes and itemize and have two and three jobs.

I filed my taxes on the first of February because I didn't receive my w2 til that day. I was a walk in which I knew others had appointments so I didn't expect to be the first one called. I waited the normal approximate time that you should when you are a walk in. So, as soon as I went back, there my tax preparer didn't want to file my taxes like I wanted to. I wanted to file head of household but yet he insisted I filed single. After that, the rest went well, I wanted to get mine back on an emerald card so I didn't have to pay the ridiculous fee for the direct deposit.

It is costing me $261.00 this year for H&R Block to do my taxes and that is with there $20 coupon. This in my opinion is crazy. My girlfriend and I will not use H&R Block anymore. That is a crazy price jump from last year and I think it's a lot of my hard earned money to be paying for a easy 10 minute job, a few clicks of a mouse.

My husband and I have used H&R Block for several years. But this will definitely be the last time. I just found out that our refund check has been lost. But apparently it was sent to the wrong office Wednesday, February 1, 2012 and when it was sent to the correct office Friday, February 3, 2012 the check has been lost. We were never notified of this and the only way I was able to find out was to call again today, Tuesday, February 7, 2012. When I asked them why they didn't void the original check and print a new one I was told that they did not know how to do it and to call back when the manager comes in this afternoon. So now I am waiting to hear from someone regarding this **. Hopefully, I will get my check by the end of this week, although it should be reissued to us today. I called the 1800 number and filed a complaint but was told that it could take up to 3 days to hear back. And they had the nerve to say that at least the check wasn't cashed.

I was told that if I took the card to my bank and deposited it all at once there would be no fee. That was a lie. They want $25.00 for that. I then called the 1800 number to complain and was told that if I went to an Apoint in CVS store I could withdraw my money with no fee. Another lie. The Apoint has no fee but if you withdraw any money at any ATM you have to pay the HR Block Bank $2.50. This was never told to me when I accepted the damn card. No matter what you do with it they charge you. They even charge a dollar to check the balance. This is ** and someone needs to do something.

I went to them to file my taxes and paid for what was to be a anticipation loan. My brother, he just went online to Taxact, only $18.00 filed everything and was told exactly what day he would have received a check and it showed up 2 days earlier than they said. Meanwhile, I feel that HR Block has lied to a lot of people by saying the system is running slow! Really? I don't think so. I know of several who did Taxact online and received their money in just a few days. I will never ever pay that much money to do our taxes again. I have been lied to by them one to many times!

My husband is currently deployed overseas, and I had to use a power of attorney to be able to file jointly with him as primary. I had H&R Block put our refund on the Emerald Card due to the representative telling me I would not have any trouble using the card. I tried to access my refund account information online and was rejected. It stated that I didn't have the correct information. I had to put in the card number and a PIN. Of course, I wrote down my PIN on my tax return paperwork to ensure that i wouldn't forget. I tried to enter the information over and over until it finally locked me out.

First, we had an appointment at 5 o'clock. When the tax preparer came out, he saw a friend who did not have an appointment (friend stated that). He went back in and came out and took her back. There was another client whose appointment was 5 o'clock also. Why do we make appointments when they are not kept for appointed times? About 30 minutes later, a gentleman comes out and goes to take the 5 o'clock person who came after us. She spoke and told the gentleman we were there before her (very considerate and we appreciated what she did). The gentleman just said I don't know and went back in and came out with our name. Our taxes were simple with no deductions for household improvements and simple to file. We came back because last year we were treated very good and given information to do for the next year filing. In our 2010 taxes, we had a lot of deductions like first homeowners, new car, etc. I understood that year's fee was reasonable. But this years with nothing extra, I was charged $238.75. Can someone please estimate how you can charge this amount for basic filing? Please let me know why it was such a high price.

I went home after H&R and looked at my taxes. My school said I was getting $925 back. What is wrong with this? Wrong H&R. No one gets that amount so I took it in this morning and no phone call at all and then I called this guy I talk to. Well, let's just say he did not no anything. How long should this take? And do you have anyone that has any idea how to do taxes in Bryan area for real? I am very upset with all this.

I paid for an RAC from H and R Block to guarantee that my general tax refund would be direct deposited to my H and R Block emerald card account in seven days. After doing some research, I discovered on the IRS website that my refund would be delivered in 7 days, regardless of what I paid H and R Block. I feel I was wrongfully led into an agreement, to pay money for services that were free. H and R Block scammed me, and I'm sure I'm not the only one.

First, we've done our taxes on 1/24/12 and they said we made it to the cutoff date to get our check on the 1st of Feb 2012. It didn't come that day, so my husband called the next day and asked what was going on. They said we wouldn't get out the check until the 7th of Feb 2012! Then today at 10:34AM, 2/6/12, they called me and my husband and said our check was in so we were happy, got ready and went and tried to pick the check to find out that it was my husband's dad's check because he is a Senior and my husband is a Junior! Any how, we filed ours way before his dad did and he got his today plus when I looked at the H&R Block website and put SS in and date of birth, it said the check would be in 7-14 days.

In 2010, we had H&R Block prepare our 2009 taxes. I keep questioning a 1099-C we had received that they wanted to omit. I even had the preparer ask a manager. In May of 2011, we received a letter from the IRS stating we did not report it. I immediately called H&R Block and showed them the letter and my taxes they prepared. They said, since I didn't get the "Peace of Mind" I was responsible. I said what is that and why was I never offered it? They said, I declined it. I argued that I signed a paper for my refund, not knowing it was to decline the "Peace of Mind". So, the owner sent me a letter offering to do my taxes for free for 2011.

I received a “Personal Income Tax Preassessment Notice” for PA Department of Revenue on Jan. 30, 2012 regarding my 2010 PA tax return. I owe tax, interest and penalty because the tax software did not include in my gross compensation amounts reported in boxes 12c. I called the IRS and they indicated that unlike the fed return, we must include amount in 12c--it is not deducted from total gross.

I filed my taxes on January 20th, 2012. I was told that by using the Emerald Card I would get it back by February 1st, 2012. I then was sent an email saying that the IRS is behind and that I would receive my refund by February 7th, 2012. Now I am being told that it will be more than likely be Direct Deposited on February 8th, 2012, and that it will take H&R Block approximately 72 hours to remove their fees and put the money on the card. Not one person had told me that they hold the money for up to 72 hours to remove their fees before it goes on the card. Also, I paid almost $300 to get my taxes done, and now I can't even call on the Emerald Card to find anything out as my name is not on the account, only my husband’s! We filed jointly, why am I not on the account? This is all very frustrating and I have been filing my taxes with H&R for over 15 years and I will never file with them again. The hidden fees when you use the card were also never told us. They push it saying you can pull money off, but beware, it will cost you!

I have been spending about 14 hours, off and on, inputting my personal data into the online browser web link for their Deduction Pro add on. My data file is stored on my desktop. Each time, I would browse the file location, and reopen the file that I have been working on, and pick up where I left off. Today, I attempted to go in, and finish my data input, only to find out that the program would not allow me to open the data file. A dialogue box opened, advising me that my data file was now too large for the browser edition to open, and that I must "purchase" the Deduction Pro Software at **. I went to that site, and it took me directly to the same window that the tax preparation program took me to open my existing file.

Why are we paying H&R Block $250 to $300 to just end up waiting and waiting and waiting to see our tax refund? I do not buy that it's caused from an IRS backlog! My daughter-in-law used Turbo Tax, (for free) and received a refund in 5 days. My H&R block was filed 7 days ago (electronic) and I still haven't seen a dime! I have used H&R Block for like 20 years, but not sure I'll use them again next year.

I called the H&R Block in Edmond, OK on Sunday morning, February 5th, 2012, at around 11:00 AM. I was told by a lady named Georgenanna that they were not busy, and I could walk-in and be seen. They are located east of the intersection of **, and their phone number is **. When I arrived, an older preparer named Jan ** was sitting alone, and gave me a condescending look as I entered the door. She asked me, with a negative tone and scowl, if I had called in advance, or made an appointment, and a host of other questions. I explained that I had just spoken with Georgenanna, but Jan kept making excuses, was hesitant, and asked a lot of questions, for appointment arrangement details, and dragging on as if there was some issue with seeing me.

The employees there do not listen when you tell them your concerns and issues. I went in for an Emerald Advance, and due to the tax preparer's error, we were denied. She told us multiple times that she would fix it. We went back a week later to be pushed off to a later date. One week later, we went back in, and she told us it was the bank when we knew all along (due to her admitting it) that it was her error.

I went into H&B Block on Hamilton Blvd in Sioux City Iowa on January 27, 2012. I have been a customer of H&R Block for 10 years. I have had the same preparer for the last 5 or 6 years. She is great. Well I needed to have my taxes done quick and she was booked for days so I made an appointment at the closest office as I need my money for a new car for my 3 children and 1 on the way.

I was upset because they charging me a lot of money. I have done them several times but never again. Their fees are ridiculous.

We filed our taxes over a month ago and we were supposed to get our state refund direct deposited to our bank account in 2 to 4 days. We still haven't received it. Our federal refund was supposed to be put on an Emerald card in 2 weeks & we still haven't received it either. We have used H&R Block for several years but we may not in the future because we have a lot of bills to be paid & I have no idea when we will get any money.

Dear H&R Block, I am writing this letter in hopes that you conduct your business better. I was a customer this year. My tax lady was horrible. I can't believe how horrible she made me feel in her office. I called them up H&R in Sunland CA and asked for an estimate for my taxes. I had 1 W2 and a prize form and that was it. They had me come in without giving me an estimation. I never did get one.

The H&R Block tax preparer did not deduct all my business expenses like gasoline and food. At first, she was going to charge me over $400, then she cut the cost to $362. I still think it was way too expensive. Many of my friend itemized their gasoline and food for personal expenses. She said that I cannot deduct gasoline and food during operating my business. H&R Block just just cost me. And I lost more money. It would be the end.

H&R Block is surely in trouble. After reading the many complaints issued for its promise to load emerald cards within 8-14 days, the IRS and other government agencies should be looking into the deceitful ways of H&R Block. Due to its deceptive practice, a civil lawsuit by all those who were led astray should be filed, as folks were made a promise. Those fooled by the company paid the amount and they are facing even greater financial challenges as a result of this false promise.

We paid a lot of extra money for a RAC on purpose and for most of us, it has taken almost 3-4 weeks instead of 7-10 days as H&R Block promise. This is why we chose that option instead of just going to irs.gov and filing our returns. This is why we are angry. Anticipation means before the IRS issues our refunds, we will get what they estimated. H&R Block is supposed to be our liaison to the IRS and the middleman should take the fall when they agree to it, which they did.

I have been a customer of H&R Block for about 15 years. This year, I have made my mind up to never file with them again. I was charged 300 dollars for my tax return. I was told if I use the Emerald Card, I would receive my money faster than direct deposit. Of course, I did just that. I have paid 300 dollars. I want my money quick as I can get it for that price. I still have not got my money and H&R Block doesn't have a clue when I will get it. Isn't that just bananas? If I provide you a service, the least I could do is give accurate information or none at all. I know it's up to the IRS but, please tell me this before you pretend to provide me something that I can do myself for about 39 dollars. Most of my friend used Tax Act, they have already received their money. One had a date from the IRS the same as I and she got her money today. So tell me what am I wasting my money for? Next year will be so different. I will use the eFile from the IRS. I guess they would be the head and not the tail. By the way, I filed on Jan. 29, 2012.

I filed my taxes on 1-23-12. I have been going to H&R Block for a bout 5 years now with the same guy. He is so nice and friendly, but he lied to me this year. He said I should get the Emerald card, that it's faster than getting it deposited to my checking account, and this is not true at all. The IRS is not backed up. My friend did hers on the 25th and she received hers in her account o today 2-3-12, so I feel that H&R doesn't care to have returning customers and they can smile to your face and lie to you. I am very sadden that this happened, not all for the delay but also for a person that prepared my taxes who would always say hi when we saw one another out in public. He was like a family friend. So cheated. But at least next year I will know better.

My husband and I had our taxes done at H&R Block for over 10 years when our consultant moved away. Another agent was recommended at a different location. We made our appointment for the evening. When we got there, we waited close to an hour and half for our preparer. Finally, she passed us on to another agent. We were not pleased with him at all. Several months later, we received a letter from the IRS. There were errors and we now had fees and owed money. We had the Peace of Mind guarantee so we took everything to H&R and we were told someone would be in contact.

HR Block is utilizing deceptive advertising practice when it comes to free e-file of federal returns with their basic softwares for individuals with qualifying incomes as stated on IRS website. Before the forms can be completed, they want to collect credit card information. This is unfair business practice. If they don't want to participate in free e-file program, they should remove their links from IRS website and stop advertising free e-file of federal returns. They never did it in previous years, only this year.

I used H&R block for the fifth year, and it was a mistake. The IRS Where is Refund site says my refund was deposited on the 31st of January. However, H&R Block says they have not received anything from the IRS. H&R Block replied to my inquiry, with a message saying that paying my filing fees by using my tax refund, would delay my refund by 4 days. It would have been very helpful if I had this information, when I filed my taxes. Nowhere in the process did it say choosing this option, will cause a delay in your refund. I have never had to wait, until after the direct deposit date given by the IRS to get my refund. Sadly, I am strongly counting on this refund to live off this semester. I am a completely independent college student studying abroad. I have not gotten my school books, and it's the fourth week of school. I haven't eaten in two days. I budgeted and rationed until my anticipated refund date.

I have been filing my tax returns from Turbo Tax for two years. This year I checked on Turbo Tax and it was showing me that I had to pay IRS some amount. So, I thought of getting a second opinion from H&R Block as they advertise "free consulting". I went to the office and the tax specialist started handing over a couple of documents to me for signing. I was apprehensive and tried to question her intent. She responded that I need to sign them, that I am allowing H&R Block access to my personal data and that they will not disclose it to third party. So, I went ahead and signed them. Later she started filling the details into their computer system and handed me a couple of more documents for signing. Now I got suspicious and told her that I was there for consultation. She said she has started preparing my tax filing and I cannot "go back". This was pathetic. Their quote of "Do not pay until you are satisfied,” did not hold true.

Okay, for all of you, especially the military, H&R Block has no pull over when you get your refund. The IRS is backed up, and having problems. This does not fall on H&R Block, so why are you bashing them? Other tax places are having the same problems. I am pissed off at customers, cause they want their money right then! It's the IRS, and as for military customers that are complaining, I'm in military as well, and we are full aware of the hard times for everyone in this country. We live pay check to pay check, even though if it wasn't for my husband and other military members, then this country we call so great, might not even exist anymore.

Why in the world did I pay about $300.00 on Jan. 19th for my check to be here by the 1st and now I have to wait till the 7th? Where does the $300.00 go? I feel I deserve something back. This really isn’t fair at all. Isn’t stealing a crime?

I filed my taxes on Jan. 14th. I was told the money would be there by Jan. 24 here it is Feb. 2nd and nothing. If I call all I get is you should get it by Feb. 7th and they do not know anything else. I've been using HR Block for years now and I will not do so again. I don't care if I have to drive the 2 hours to a different company. All HR Block does is lie to its customers. If you call, they do not answer your questions or give you the run around. So I'm out $300. That is the last they will ever get from me.

I too, fell prey to the "get your money by Feb. 1st", emerald card scam. I needed money back quickly to pay debts, and now were being told no money for at least 3 weeks. What did I pay the extra money for then? And to be told it's a government issue is a lie, isn't it called a loan anticipation loan, meaning we are getting a loan, based on our anticipated refund? That's clearly what the paperwork states, and that loan is from a secondary lender, nothing to do with the government. I think it's pretty clear they did false advertising, as well as flat lied to customers in a scam to subtract more money from their clients. I have had my taxes done by H&R Block for 10 years, but there wont be an eleventh. Not only should we now get our refunds, but also interest due, per day late, until they give us our money. It's not theirs.

My husband and I filed our taxes with H&R Block and took the refund anticipation check to. We were misled by the person who made us believe not only would we get it back faster but cheaper. They said a bank check was $20.00 and direct deposit to our account was almost $40. They told us we would be given a check by the 8th of Feb. and when I did my refund through the irs.gov it said it's scheduled to be direct deposited on the 6th of Feb. So how can they charge me interest on a loan for a faster refund when really all they are doing is writing a check for my refund just deposited into their bank account? Why are they not legally responsible for disclosing this information? I do think H&R Block preys on poor people who need their refund fast.

I went to H&R Block for the first time ever this year to have my taxes prepared, and I was appalled. Not only did they charge me $450 to do my taxes, but then I corrected my "tax professional" twice and still have to wait two weeks for my return! This is the most outrageous price I have ever been charged for such a simple service. I called ahead of time when I made the appointment to ask about the fees, and I was quoted $119 plus $39 for state filing and $4 fee for something else. I have always gone to Jackson Hewitt, and this is what I get for trying someone new!

I went to H&R Block on January 7, 2012, e-filed and had the refund put on the Emerald card so we could have the refund in 7-14 days. The e-file was put through on January 17. When the IRS went online. I received an email on January 19 saying the taxes were accepted and to expect the refund on January 25. That day came but no refund. I called H&R Block, they said it was pushed back to February because the IRS was behind. That day has also come and gone with no refund. I could have e-filed for free but instead I paid $349.00 for nothing. Never again!

I went in and was told my return would be free. I sat down with one person who was unable to figure out how to complete my forms due to my educational status. I was referred to another employee who had been there longer. She sat down with me, wasted my time going through everything because then she told me the final fees would be $278 because I was filing one child and a 1098-T. Both people were pleasant but the fees were a shock. I refused to sign the final signature page and left. I went home and completed my taxes on TurboTax free.

I recently moved to Massachusetts from a different state and was confused on how to file my taxes. I went to H&R Block in Franklin, MA. The "tax specialist" was also confused on how to file my taxes and had to ask a couple different colleagues for help. My mind was never put at ease during the whole process as I feel I wasn't really described the filing process. In previous years, I filed my taxes online and it was relatively easy. The in-office process took about an hour today only to find out I was being charged $318.00 at the end. My return was only $400. I was so furious because they really caught me off guard with their rates! Thanks for the $79 tax refund coming my way! I would never recommend anyone go H&R Block! There are far easier and smarter avenues to follow!

I filed my taxes for several years with H&R Block. I have never been treated like I was this year at this different place I tried (Muldoon by Carrs in Anchorage). I filed on the 20th of January. My husband is in military and our W2s came in early. They said they were understaffed because they didn’t expect the military's W2s to come out early. However, I made an appointment at 2 pm (everyone was still at work) so it wasn’t busy yet. I brought my kids with me, because my husband is deployed and I am the only one to watch my kids. Usually my taxes take an hour tops one W2/don't own anything. It’s pretty simple, right?

H and R Block San Antonio: It seems that my wife and I are not the only ones that H and R Block lied to. We filed here in San Antonio Texas at the West ave location and told we would get the refund on February 1st. After we check the irs.gov web site, it looks as though it will take three weeks to receive it. H and R b lock is afraid to lose any business so they are simply blaming the IRS for the delays and not admitting any knowledge. They also still have their Loan Anticipation posters on the wall. If you have not filed yet. Please avoid H and R Block. Thank you.

My disgust is for the exact same reasons that every person has stated about H&R Block. I was also told that if I used the Emerald Card to receive my refund, that I would receive it by February 1, 2011. We specifically told our preparer that we had a local bank (Navy Federal Credit Union), and that the IRS could send the money directly to our account.

I did my taxes with H and R Block for the last 6 years and this year I got a notice in the mail saying I was eligible for the refund anticipation check since I did my taxes with them last year. Well, I was under the impression that the refund anticipation check was like there old rapid refund but came to find out that all a refund anticipation check means is that you have your taxes direct deposited on a emerald card. If I would have known that, I would have just used my own bank account. Hello, I feel tricked then I get charged $252. I will not be going back next year that’s for sure.

In the past, I've always used H&R Block to file my taxes and as a single-parent, I appreciated the ability to receive my refund early via their RAL services. However, I will never again use them to process my tax return.

I filed my taxes on January 17. I paid $315 just to have them done. Three weeks later, no check. I call to ask questions and they tell me there's nothing they can do. So I paid all that money to wait a month to receive my money. Note, the lady who did my taxes put papers in front of me said I had to sign them to get my taxes done. I have my grandmother go over the papers and it says that I signed a paper that gives permission to share my information but it was not mandatory to sign it but the lady said it was.

H&R block is to be blamed for this issue. For all of you saying that the IRS is responsible. The H&R block anticipation loans are paid for by an outside lender, the money does not come from the IRS. If there is anything backed up, it is H&R block, and whatever banking company they are working with. The IRS constantly has problems with being backed up, and it has never stopped me or anyone I know from getting their anticipation loan on time before. When my husband and I filed our taxes, I still had not received the necessary documents from my school to file. We were told multiple times by our tax preparer that we could go back, when I received those papers and add it in to be deposited onto our emerald card, and whats more? He said it wouldn't cost a penny.

My daughter lives in Florida, and had her taxes done for free. My son is in Texas and he had to pay $70 for his taxes, the same thing they told me at H&R Block that it was only participating H&R Blocks that offer the free deal but not if you look on the website. It is false advertisement. He wants his money back . It's pretty good money an hour they make, the thieves.

My family went to H&R Block. We have in writing that we will receive our RCA on or around the first of Feb 2012 and I am sure that other customers signed the same agreement. H&R Block bank needs to honor their agreement. This is what the whole issue is about not what the IRS is up to or behind we sign an agreement with H&R Block bank! I will not go back to H&R Block again. We paid extra to get our checks and it would have been just as fast to let the IRS send it. That isn't how this was supposed to work out as anyone else would agree.

I filed mine on January 4 ,2012, and they told me that I would get a refund on January 25, 2012. After a week passed, they called me on January 17, 2012, that I have to come in and resign my paperwork and then I would get my refund on February 1, 2012, now I'm still waiting?

I had sign some paper when I first did my taxes on Jan 4, 2012 that I would get my refund on the Jan 25 and then a week later, they call me that I had to come in again to sign my paper work again and they said that I get my refund Feb. 1. I'm still waiting.

I've been going to H&R Block for some time now. The last two years has been awful! But the office here in Kansas city, Missouri, independents is full of incompetent people who seem unable to file anything. I've asked for help because the IRS denied my form, and received little to none help. I also paid for the "peace of mind" which is a total **, at least from this office. They kept telling me to call or for me to find out why! Is that not their job to do so? I'm not going. back there ever again and I'm making sure to tell my family and friends not to go there! What a waste of time and of business!

I feel the same as all the others on this page. I have been a long time customer of H&R block. First of all, every year, the price for them to do your taxes has gone up. 2nd I filed on the 16th, I was told my return would be on my Emerald card by the 25th no later. Coming on the 26th, no money was on the card. I call and I am told of this crash and it would be delayed until 1st.

I understand that the IRS is backed up and everyone’s anticipation loans are set back. But when I called my tax preparer, she told me that every year there is always some kind of issue with the IRS in regards to people getting their money on a specific date. So, if H and R Block knows that the date they give you to get your money is not guaranteed due to problems with the IRS, how in the world can they charge you such extreme rates?! They are thieves.

I filed e-file at home with H&R block, and when my return didn't come when it was estimated to, I called to see what was what. I talked to at least 12 people, and every one told me something different and when I asked to file a complaint, I was told I could not and that there was no one to complain to. And then I was put in contact with a "subject matter expert" who was rude and condescending and told me if I don't like it, I take my business elsewhere.

I was not told upfront that they would charge $300 for filing an EIC. Had I known this, I would have used Turbo Tax again and saved $270. I was told by the lady who filed that it was a standard filing. I was told the charges, after I was locked in with them. I'm not happy. I really hate these companies that prey on people in these hard economic times. I am a single mother of 3 children and feel like they took from my children.

I paid nearly $300.00 for a 7-10 day refund, and now they claim there is no fast refund. They knew this when we filed on the 24th of January 2012, and decided not to tell us, and still charged us for a quick refund. They knew anyone filing before January 26, 2012, were going to be delayed an extra week, on top of the 7-10 days they promised, and charge you for. How can it be legal for them to do this, when they knew bout people filing before the 26th had to wait an extra week on top of the 7-10 days?

I had my taxes done by H&R Block. My co-worker reviewed my form and asked me how much they charged me. I did not know, because my English is limited and the person who did my file did not explain nor informed me about it. My co-worker was so upset and he asked me to drive back to the place and speak with them. The person who did my file kept telling us that the reason they charged us is because she gave us a "bigger" return. The total time spent in preparing the taxes was about fifteen minutes and the charge was $453.00 for federal return. I had two w-2, make five thousand for my side job, and I have one dependent.

I went to the tax office in Spokane, W.A. I received mail saying I could file a simple tax return for free with H & R Block and also went in and showed the first lady the mail. She said, "Yes, we will do your taxes free today." They even have a commercial saying they will do your simple tax return free till February. Well, I was unhappy to come back for a second time that week to finish filing but it took an hour and a half for them to file my return. I sat down with this lady and I guess she started it, got part of my info and then she became too busy on the phone and her next appointment came in. So she passed me on to another lady. The new lady was nice but come to find out the girl that started my return wasn't there at that time that day so they had to bypass things with her employee code so they could finish my return.

I was charged $367.00 and I was told I was paying for a fast return 7-8 days. Now, we are gong on 11 days and when I asked what did I pay for because I know people that only had to pay $255, they then said I was charged per form.

I filed my taxes on Jan. 17th, 2012. I was told I would receive my refund by Jan. 25th, 2012. Today is the 30th of Jan. and still there is no refund. I paid extra money just to receive my refund back quicker and instead, it comes late. I have been a customer with H & R Block for the past 12 years. This is the last year I will ever use them again.

I went to file my taxes and not only was I charged $337.00, but the preparer did not even speak english. I had to repeat my answers to her questions numerous times and check the information that she was submitting because she did not know how to type as well.

After 14 years going to HR Block, I was told I would get my refund on the 27th. Now I am being told the 1st of February. I paid $300 to have my return done and not even a half refund. This is a total scam & rip off. I will not be returning to this rip off company with this kind of customer service! I'm reporting to the BBB for misleading me to get my money! Beware. H&R Block is ripping people off and needs to be sued!

H&R Block charged me $320.50 to prepare my taxes. It has been almost 3 weeks and I still have not received my tax return. When I call the office, the receptionist is short with me and rude. I called the district manager and was told it could be up to another week before I receive my return and the rude receptionist will call me when it is in. I will never file my taxes with H&R Block again!

I filed my taxes on the 10th of January. I was told I would receive my refund on the 25th. I was charged $275.75 for 20 minutes it took so I would get my money back in 7 to 14 days. I was told it takes H&R block Bank six days to load it on to the Emerald card. This is totally unfair to us considering there's more fees to send it anywhere else. I told them I was totally unhappy and I would like a refund I was told that's not possible. H&R block is very deceiving and once you fill with them you're locked in so beware!

Hate to burst your bubbles like this people, but the IRS itself is backed up. I did not file with H&R Block for the first time in 12 years this year, and my refund was supposed to be the 25th. Now the IRS is saying Feb 1st, and over the phone they’re saying it could be Feb 15th. So before you post bad things about a company, that is overall a good company, please check the facts out first. TurboTax, Jackson Hewitt and others have told my co-workers the same thing also.

I use H&R Block every year and I love the service. I see people on here complaining about not getting their check return on time and worrying about not getting it on the 25th. Well, guess what you can go to liberty . Jackson Hewitt and it would be no different, it's not a tax preparer issue or a company franchise issue, its the IRS . They decided they got better tools to use and by doing so, some people get the taxes back a little later. It wasn't till today, that tax preparers found out that people that get their taxes done on or before the 17th, would have to wait till January up to February 7. Anyone doing their taxes now with refund anticipation, gets their return in 7-14 days. And, as of this year, there is no rapid anticipation loan. IRS is banning it, so next year there won't be such a thing for any kind of loan.

We had our taxes filled out on January 12th at H&R Block and we were told that it would be on January 17th before the IRS was accepting them, and we should get our return by the 24th of January.

I will never file my taxes again with H&R Block. They said they charged $119 to $280 just to claim my son on the taxes. I could deal with $119 but just to add a few more numbers and a name they charged me $260 more and on top of that they are going to charge me because I didn't want their Emerald card. They are crooks. Because of certain things going on, I had no choice but file with them, but next year I know better I will just go to Jackson Hewitt or something.

I used H&R Block last year and they made it easy and quick. I filed on the 17th of January and took the Emerald Card option, so that I would have my refund on the 25th. My husband and I file separate states so we were told if we didn't hear back in three days, to call. Well, we waited and never heard so we called and were told they didn't know how long it would be. So we waited another few days, until the 25th when our taxes did not appear on the card. We called again. Same answer about state taxes and they told us our federals were delayed until the 1st due to a server crash. Well, now they're telling me the 7th and still no word on the states. If I pay well over $200 for something, I expect to get my money's worth in return!

I cannot understand why 2 people on social security with a few 401k statements had to pay well over $300.00 for tax return. Why not only that when I called to make an appointment, they scheduled me with a well over 80 yr old man that you could hardly hear or understand. Before we left, we let him know we will not be back. My wife’s late husband was an OTR truck driver that needed a lot of extra filing and he never paid what we paid today. We will not go back and hope to tell you if anyone inquire about going to H&R Block, we will let them know.

For those of you that are having problems with getting their refunds: you need to do your research and stop blaming the tax company when it's the IRS.

People: H&R Block is not the same as it was years ago! They no longer give you the money early. They have to wait till IRS pays them and they pay you! They have raised their prices over the years. It is no longer reasonable to go to them for simple forms or if you only have dependents! I paid $315 for them to do 1040 with 3 dependents which anyone could have done themselves. Every city or community has help for those who cannot.

I filed my taxes on the 17th of January, and I was told by the agent that I will receive it on the 25th, so I made plans to have people come out and make repairs on my place, expecting to get my money. That day, I didn't get anything. As a matter a fact, I found that my account was overdrawn for some $1.00 and $2.00 fees. There were like 4 of them. It's now the 27th, and I checked my email, and I read the email, and they said the 2nd of Feb., and then I did the "where's my refund" online, and it said that it won't be there until the 7th of Feb.

I was told I would receive my refund on January 25. It is now January 27, and still no refund. I was told by H&R Block that the IRS was backed up, and I wouldn't receive my refund until Feb 1st, but when I called the IRS, they said I will receive it before January 31st. My refund should come to my Emerald card, which I didn't want, but I was told that if i wanted to get my refund direct deposited into my account, then it would cost an extra $50, so i decided to go with the Emerald card.

On January 16th I went into the office to file my taxes. They told me their systems were down but if they came back up by 5 pm they would get my taxes entered and I'd have my money by midnight that night. I left the office and got about 3 miles down the road and they called and said the systems were back up and I could come back. I went back in and filed my taxes and after I'm signing the last page they tell me I will have my return on the 25th. Herein starts the first of many lies I have been told by the staff of this office. I was charged $196 to file my taxes for what they said on the 16th was a rapid refund. On the 25th I still don't have my money so I call the office. They inform me the 25th isn't over yet to keep checking back that I would have my money within 24 hours at the latest. On the 26th I still don't have my money and have filed a complaint with their 800 number. I go into the office after several phones with still the same excuses instead of honest answers.

I was told I would get my refund check by the 25th of January. Today is the 27th, and I still haven't gotten word from them. You can't tell people one thing, then do another. This is my first and last year with H&R block. I am filing a complaint with BBB as well.

Stay away from H&R block. The fee was $260, and I still have to wait two weeks. I've had them prepare my taxes for over 15 years, and have never had to wait that long. You would come out better, by trying to Efile or Jackson Hewitt. Please don't set yourself up like I did.

I prepared my taxes with H&R Block online and I decided to let them take their fee out of my refund. They had a disclaimer stating that if I owe the bank any money it would be deducted from my refund and to call the bank and check if any money is owed. I called the bank and was told I didn't owe the bank anything, but this morning my refund is $600 short. The bank now says I owe them for a loan from four years ago. I do not own this debt and have no knowledge of it.

I was told that I was getting my refund on the 25 of January. It has been two days and still no refund. Looked on the IRS website and it said Jan 31, which on is it. Called H&R Block and they couldn't even tell me when my refund is going to be here. First year doing it with the company and I would never ever come back after this.

You advertise on TV taxes done for free. I went to the Stillwater Ok office. They charged me 264 to do my taxes. This is such a rip off. My taxes were not that difficult; I was expecting to pay something but not this much. I will never go back to a H&R Block again and I will tell everyone I meet what a rip off your company is!

I was unhappy because I didn't feel like our tax work wasn't worth $248.00. We are a senior citizen and it took our last $248.00. I felt like it was just a ez paper work. I will not use H & R Block again and will not recommend anyone to them. Thank you for your cooperation.

I was promised my refund on the 25th of Jan and now they tell me it will be the 31st.They lie to you and mislead you and you pay all this money. I will never use them again and I will make sure I tell everyone I come in contact with how H&R Block did me on my refund. They will lose a lot of customers because of this issue. People need their money. That's why you file and pay the money.

I gave her social security cards and she still entered them wrong and my tax return had to be re-sent. Next year, I will be going to Jackson Hewitt. If she would have concentrated instead of trying to talk, it would have been done correctly. I come here for preciseness that H&R Block displays.

The same thing is happening to me with my 2012 tax refund as the lady below! I am furious! I was not told that the IRS did not accept refunds until the 17th and was told it would be on my Emerald card no later than the 25th. I have called the IRS, H&R Block card, and finally the H&R branch I used everyday! They have no straight answer, but yes, more than one! I am now told I have to wait until the 31st and still must pay the $200 for filing even if I don't get my refund when I was assured on a special date. I am ** beyond belief. I bought a truck because I was assured to receive my money by then. After not getting a single response the same, I called an H&R Block in a different city. They told me what was going on but I feel robbed! I hate your company and plan to steer clear of your thieving ways. On a side note, it would be nice to speak with someone that I can understand!

I am so frustrated with H&R Block. They told me and my family that we would get our return on Jan 25. Well now their saying Jan 31. I paid them $269.00 to get my taxes done there. They don’t care, I’m sure they’ve been paid already. I just can’t believe this especially since I was counting on the money on Jan 25.

I have filed my taxes with H&R Block over ten years. In the past, I was got the rapid refund option and paid the high fees to do so. Now that they don’t offer this option anymore, we are told we will get refund in 7-14 days but I was charged about $323 for H&R Block fees and peace of mind. After reading these complaints, I too am wondering why are their fees are still so high for less service, meaning no rapid refund. It’s now been 13 days since I filed this is the longest wait time. I’ve had to wait from H&R Block or IRS to issue the refund to me. I might as well have filed an e-file myself. My taxes are so simple, head of household with 3 dependents. Why am I paying H&R Block high fees for fewer outcomes than before? From looks of it, I’m reading that Jackson Hewitt offers faster refunds. That’s a thought.

I am very upset and unsatisfied with the level of professionalism that I witnessed at the H&R Block on Green Valley Ranch Blvd in Denver, Co. My experience there was horrible. Your staff there are not approachable and non customer friendly and it was very obvious that they did not want our business! I felt discriminated because of my race and my language. I feel it's important for me to inform you of my dissatisfaction with their service so you can address it with your staff accordingly!

I was told that my refund would be on my Imperial card on January 25, 2012. But now I am being told that I won’t get my refund until Jan 31, 2012. I paid them 200.00 dollars to have by the 25th. But now they say there were too many refunds to do and they don’t give refunds for the huge amount. I pad to insure I would get my money by the 25th. After this year, I will no longer use your company and I will make sure I tell everyone I come in contact with that your company cannot be trusted.

I was told I was going to receive my refund back on a certain day and never received it, and when I went in to see why I haven't received any money yet. They had really no explanation and had really no idea when I was going to receive it, yet I paid them extra money to get it back early.

I had my taxes done at the Hernando, MS office. Now I am having issues and there is no help online or at the office. I feel that they are giving me the run around. The IRS is holding my money and I can’t get any help from the office at which I filed at. I paid them more than four hundred dollars. Now they are not willing to take the time to help me. I had to call a 1800 number to get another 1800 number for the IRS for the same info that I got online.

After using H & R Block for years, they sent the tax program in the mail for the next year's use at which time you load the program into your computer for use, they don't tell you that the program until after several try's that you have to call to get it. In the mean time, it has charged you for each try to load it and you get billed through your back account. So a chose program that cost $44.95 now has cost you $150.35 and getting your refund, well you're own your own. Good luck. It's been a week so far with no results. Where's my money, you got yours!

I am disappointed with the people complaining about H&R Block here. The lady who walks in waits a while, then fails to produce a coupon until the end of the process. She was being a bad consumer--a shady consumer, in fact. I am complaining about her and everyone like her. She should have walked in, produced the coupon and negotiated a rate before getting started. H&R Block did nothing wrong. A decade ago they did, and they went to court for racketeering. Not so much now.

When I filed my 2010 taxes, my H and R Block rep. found a mistake, made by the former rep, who was no longer with the company. The mistake was for 2008 and 2009. I was told that I could wait until I am contacted by the IRS, but decided to go ahead and pay what I owed. I received a statement from IRS, informing me of the interest owed. I sent the money owed, and sent the interest statement to my H and R Block rep, in May of 2011.

Apparently, there are issues concerning late fee with the IRS for $1755 and are you not supposed to pay these late fees.

I need my w-2 record from 2010 tax year I did with H & R block on line. I need to see name and addresses street. Number input on my forms. I can not get on line of at local office.

Well my boyfriend and I have been really strapped for cash. We each received a coupon in the mail for H&R Block, if you have a 1040ez you get it for free. So I called the 800 #, talked to the lady and made sure that since he has a 401 retirement plan and the amount is on w-2 that was she sure that it was free. The woman assured me that it would be and made us an appointment. So we get to our appointment at 3:50 and we sat like idiots till oh about 4:35 pm. Mind you, there was just us and the woman that was supposed to do our taxes had someone in her office.

I had my taxes prepared at Northtown Mall in Minnesota on 1/19/12 by Marilyn ** who did a good job. When I found out what the fee was, I could not believe it. They charged $323.50. for a service that a CPA from last year charged $240 which I thought was a lot. My taxes were not that complicated. I am 62 years old and cannot afford it. I had to use my Visa to pay for it. And now, I start making payments on that. The fee was 1/3 of the refund. Is there anything the company do to help me?

The software seems to be the same type wizard this year and every state site is advertising them as having "free state e-file". Well it "used to be free", it isn’t any longer. In fact, it is $34.95 for each state return and they give you up to 3 state returns to file. I originally started out with the free version. Some student loan interest took me into the $14.95 range.

They claim on TV that if you are a poor person, they will do your simple tax return for free. But when I tried to file, they ask for a cell phone number, which I do not have as I can not afford it. When I called to complain, they just said sorry.

I have used H and R block online for my taxes for several years now. I had spent over 6 months entering my 2010 tax information online but had had some personal problems so I had not finished my return for 2010. On Jan 1, 2012 H and R Block online software deleted all my data. Now, I have to enter it in again - I have been on the phone with them for over 2 hours and other than trying to get more money from me they were of no help. In fact, they told me they could see my file but then said they hadn't really seen it. Unbelievable!

I have been filing with H&R Block for the pass ten years. Almost every time I take out a holiday loan, for some reason this year, they denied me. This brought so much this disappointment because I am a loyal customer. I have also brought them business. I have tried contacting them several times.

I would advise people to stay away from the Christmas cash. If you get approved, the interest is ridiculous if you don’t pay it back in time.

H&R Block in Pikeville, KY knowingly hires crook preparers who let people claim anything they want, even pulling numbers out of the air. I saw one they called "Pat" helping someone make up numbers for their business without receipts. Another preparer "Angie" told this guy he did not need to file his 1099M. Something needs to be done to keep H&R Block from hiring these people.

H&R Block at Wal-Mart location, Colonial Blvd, Orlando Florida, prepared my 2010 tax return and I'm yet awaiting my return. I attempted to make contact with H&R Block with no success. Wal-Mart stated they are not responsible since they only rented out space.

I was not charged anything but went to, as I have for several years, apply for the emerald advance. I was denied because "no relevant relationship with H&R Block". Having them do my taxes every year for 20 years to the tune of $400 a pop is evidently irrelevant. Having my payroll direct deposited to their bank that charges outlandish fees every time I touch the card is apparently irrelevant as well. My guess is no H&R block customers is relevant but I assure you, your money is.

I am a returning veteran. On October 20, 2011, I had my taxes prepared by H&R Block and believed they were to be e-filed. I left the office, believing I would receive my refund by November 20. After using the "where's my refund" function on the IRS and calling them to check on the status of my refund, I discovered that my return was not submitted. Long story short, after many calls, and finding someone in their office accidentally, I found out that e-file is not an option after Oct 15. Did a formal claim with H&R block and they had till November 29 to respond.

It took 3 years for my deceased husband's IRA to be rolled into mine. On October 14, 2011, I asked for my IRA to be sent to me in it's entirety. I was told this would take 7-10 days and as of today, I have still not received a check. They have the worst customer service I have ever received anywhere. This check not coming is just the final straw. I truly don't know how they stay in business.

I got a $2,500 credit for going to school in 2009 because the agent asked when I graduated college and how much a semester's tuition was. What he failed to do was ask for the proper paperwork supporting this which is a 1098-T form. Therefore the government sends me a notice saying I owe the money back and when I go to school to get the 1098-T form, they told me that I was billed in 2008 for my 2009 schooling, so the tax credit will not apply for that year.

Response to Most Postings Below:

We have a small business. I brought our papers in to be filed to H&R block and dropped them off. I told the woman at the desk that I did not have all the invoices, but she could go through the bank statements and find everything she needed to complete the taxes. No problem.

In Feb. 2011, I went to H&R Block in Lehigh Acres, Florida to file my tax return. At that time, I was advised by a prep agent to obtain my husband's death certificate and file a joint return to take advantage of the "death benefit" (my husband passed away on June 15, 2010. He had not worked at all in 2010, so he had no income to file). I did just that. I received his death certificate and went back to the H&R Block on Feb. 23 to file. H&R fees of $256.00 and bank fees of $32.05 were deducted from my federal return of $3937.00, leaving $3648.05 to be direct deposited into my bank account in 8-15 days. I also had state of Iowa return of $315.00.

I filed my taxes for the first time in 2010. I went to H&R Block because it was the only place I knew who do tax returns. I had moved from Clearwater, British Columbia to Fort Saskatchewan, Alberta and heard I could claim my moving expenses. I saved all my receipts from the move. When it came the time to file my taxes, me and the employee filled out all the information and she told me I could get more on my return if I claim my kilometers instead of using my receipts. I thought this was a good idea.

Ok, I'll try and keep this simple and clear I'm so furious right now so I'll try and keep the emotion under control.

I used this card to make a purchase and after I got a refund for the item and the merchant released the incompetent morons at "customer service" refuse to give me my damn money back! I have told them that the money has not been released (an out and out lie) and that there is nothing they can do (another out and out lie) and that they will sit around and drink and get high for a damn week before they will get off of their incompetent ** and give me my money. I want to let people know that if you have one of these cards, cut it up before they steal your money too! If an attorney can contact me to start a class action lawsuit against this company I would like it please.

I went to H&R Block to apply for the emerald advance line of credit that we have been using every year for quite some time. I asked the tax preparer if we were still eligible for the line of credit if we owed money to the IRS. I owed them 800 dollars from the previous year. I brought the statement in with me. I was told not to agree to the payment plan that the IRS will try to set up with me, because they want a huge payment up front. I was told they would just take it out of my taxes. Her calculations showed that my refund would be large enough to pay back both the money owed to the IRS, the emerald advance loan, and still receive a tax refund.

I was told on July 1, 2011 that I need not get a new Bankcard. I could just change my pin number after I told the customer service lady that someone had stolen my card. It was my son, but I got it back minus $262.95.

I got a christmas loan in December that was supposed to be paid out of my return. It was paid no problem. Well, in May, I had called to get my balance and an automated message said would I like to move 300 from my advance account to my personal account. I thought this was money I forgot about when I did my taxes and got my return so I said yes. Well, two months later I get a text with my balance and its 300 short. When I went online to check my statement, it was conveniently for them unavailable. So I called to inquire why the 300 was missing. Come to find out the 300 was an "extension" of my christmas loan and because I didn't make any payments they closed my advance account and took the money out of my personal account.

I sent Gracy all my 2005 Tax receipts and records so that she could file. she would not return phone calls finaly she said "my desk is so messy that I hope I can find your paper work" Now in 2011 she says that her car was stolen several years ago and that she is sorry. I have emails back and forth from her admitting all fo this.

HR block filed my taxes in 2009 and about a month ago I received a bill from the IRS for $3700!

After it was said and done, they got me for an extra 99 dollars. Here's how. We took a second look and you qualify for a credit for another 400 dollars. It is 99 dollars. I know I'm getting ** but whatever. It's 301 dollars more. So, I went and picked up the envelope. They won't even file it for me. I give them 99 dollars. I said, “How long will this take?” They said 15 business days. I waited like 30 and finally looked it up online. It is 8-12 weeks. Also, there is obvious incentive to overlook something, so you take a second look and skim some poor person with an already low-income out of nearly 1/4 of their tax return. I'm getting Turbo Tax next year. They are cheats.