H&R Block Reviews

At the end of the 4-hour "session", she asked if I was satisfied with the service and I answered no. She selected yes, stating my dissatisfaction came from things she could not control, and then charged me $125. After 4 hours and a huge headache later, I said fine, was advised my check would be there next week and left. I was not satisfied with my experience and it had nothing to do with things out of her control; it had to do with her lack of knowledge and obvious lack of training. I expect when I walk into a business that specializes in tax preparation, the tax expert handling my return will know more than I do. Several times I had to point out things I needed to sign or what she should enter on the form. I will not be returning to H&R Block and was unable to find a place to file a complaint on their website.

Like many others, we have been hit hard by the economy and are struggling to stay afloat. Their lying to us has done more damage than they know, because like others, we promised money on bills that we simply do not have now. This was our first and last time we will ever go to H&R Block!

I was also informed that they have been getting so many calls "like this one" where people had been getting the RAL for 3-5 years and all of a sudden they were being denied. She filed a complaint by calling 800HRBLOCK and asking for client services. We did get a call back. The lady was very nice but not helpful. She started "complaining" herself about how hard it was for them trying to handle all of these complaints this year, and that this is the first year that the bank was running credit checks. We were informed that she will try to get some money returned on the cost to file the taxes. I suggest you all call 1800HRBLOCK and file a complaint!

When my daughter was told she did not qualify for the instant refund, but did qualify for the 1-2 day refund, why was no mention made of the possibility of an 8-14 day refund (she would have left and e-filed herself and saved the outrageous cost of filing with H&R Block)? Now that H&R Block knows that credit is a major issue this year with the bank, are they informing their customers beforehand of this? I think a class action lawsuit needs to be filed against H&R Block.

The tax lady did not express to me that there would be any issues with getting the money since they charge extra for it and my refund goes straight to the bank to pay my loan. There were no indications whatsoever that there was a chance for a problem. But guess what, now I have to wait until anywhere between Jan. 30th and Feb. 2nd. I could have filed through TurboTax for about $50. I paid H&R Block a hell of a lot more than that! So beware! I had to borrow money to keep my water on. My electric and gas will be shut off this week and I lost out on a piece of jewelry I have been paying for over a year because I couldn't meet the date to pay! I am so angry at this company especially after reading more on the internet about them. I would have gone somewhere else to get my taxes or just continued with TurboTax if they had been upfront with me. All they wanted was my money I paid them to file. I am so angry and in so much trouble financially and I blame them!

Well, I filed my taxes as agreed by the deadline (actually earlier) so that the remaining balance put on the card would be paid by due date and I wouldn't be responsible for mailing in a final payment for the remaining balance. I received my return amount by direct deposit. Everything was okay, so I thought. Wrong! Another option I got to pick was also supposed to be an automatic payment of that remaining balance due to H&R Block bank automatic (just like my deposit and at the same time) and H&R Block was supposed to hold out (get paid) their filing fees (they did). They held out their filing fees and the deposit did go into my checking account in January like it was supposed to. I thought this was a done deal. Nope! Remember, I received my return by direct deposit in January. I even had received a statement on the Emerald card showing a zero balance in February. The card account was supposed to have a stopping time before it could be used again and the balance would have to be paid by then (like an account closed then reopened).

I was told this when I accepted the card because I was worried about a hit on my credit since my score was finally good and hadn't always been. I was even told this was the only way the government allowed the cards to be issued in this way and that they were not going to affect my credit in any way. I had already checked on the balance in January and was told I would get a statement in Feb. I was glad because I wanted something for my record that the card had a zero balance and that everything was complete. I was also assured that everything was completed. No more worries because I do not do credit cards or even have a lot on credit. This is the start of the nightmare story I have to share. I received a call telling me that there was a mistake and payment was not made for the final balance that supposedly had been deposited into my account at the same time I received my direct deposit. Please note this call was received for the first notification in April. No prior letter, a $0 balance statement in February.

The young lady that called with H&R Bank said that I needed to pay the balance that I had agreed. Yeah, I've done everything I agreed. They made the mistake that months later I would need to track down before paying. I was asked if I wanted to pay by electronic check or debit/credit over the phone and I said, "You call months later after I've bought a house and demand your money that I'm not even sure I owe you or that you have a right to anymore. I don't have it and didn't make the mistake." I asked for paperwork and proof of what company she was. Now in January '09, I have seen a hit on my credit! Note, only one call since at my work and I told my story and was told to call back after they double checked their record since I would have to pay my bank to research. No further calls or anything in the mail until credit report issue!

I was given several different numbers to call but got automated messages. I did speak with a representative of HSBC and she told me that the IRS placed a hold on my return, but as I sat there with Betty **, I saw clear as day that the IRS accepted my return. I told the rep this and she stated she needed to transfer me to a higher level department. Needless to say, I was transferred and placed on hold for over 30 minutes all while still sitting at Betty **'s desk. Finally, I gave up and stormed out of the H&R Block office. I feel I have totally been ripped off and now I have no idea when or if my return will come at all!

I received a call on Monday the 19th saying that was denied and I needed to call a number. But not to worry, my tax refund would come by February 1 and be deposited onto my Emerald Card. I called the number and they told me it was based on my credit, though I never signed a document agreeing to have my credit checked. Quite frankly, if I had known that this year they were basing the RALs on credit, I would not have done it. It's bad enough to get charged $155 to do exactly what I can do, but to have to pay it when you were denied a RAL, which is the entire reason I went there, is heartbreaking.

I have been told by countless others that they were denied a RAL and the gentleman I spoke with at the number I was given by Carol said unless you had perfect credit, they weren't going to authorize RALs. When I pointed out that they weren't given authorization to run my credit, he replied it was too late and there was nothing I could do about it.

So I waited for 6 days. They called me and told me I could come in the night of 11/29/08. By this time, I was about to just say screw it all. I just unfortunately could not afford not to go in. I was approved for $800 line of credit. That is not my issue with them. This year I did my usual, go in for the RAL on 1/16/09. Well everything pretty much the same way. I was told to expect my card to be loaded in 1 or 2 days. So 1 day goes by, well that was to be expected. I usually wait less than 24 hours most times.

Well then Sunday, the 18th, rolls around. I log on and check my card status. Still no new monies put on it. I wait a few more hours. By this time I am getting worried. I call the regional office and they tell me, “Well this happens sometimes. Be patient it should be on there by this afternoon.” Well I wait watch the Card's go to the Super Bowl. I watch the post-game. Go and check my e-file status and card status.

Unfortunately, your Refund Anticipation Loan has not been approved. Upon receipt of proceeds from the IRS, your refund will be deposited onto your H&R Block Emerald Prepaid MasterCard. The IRS refund deposit typically occurs within 8-15 days from the date your return was accepted. Please call again at that time to see if your refund has been deposited. For more information regarding your Refund Anticipation Loan, please call HSBC at 1-888-832-5625.

Now I know this is a loan and there is a slight chance it would be denied. The thing is every year I do the same thing. I was approved for the line of credit. That was the only thing different. I figure they are making out like a bandit here. They will charge me interest for not paying off that line of credit, which will equal $40 by the time my taxes are returned. Then I had to pay the loan application fee, $29.95, on 1/16, their fees which totaled $281 for the preparation. On top of that, a prepaid finance charge of $53.37, the $30 for the peace of mind. $434.32 in fees, now I agreed to this, but when I was expecting the RAL to come through like it had year after year... until this year that is.

I have heard stories about H&R Block over the years and have had friends tell me they were a joke. I did not listen to them and it has finally turned bad for me. This is my final year of using this company. They more than likely do not care being a multi-billion dollar company and all. I will go and pay my accountant friend $20 and be done with them. I just really wish they did not tell me to expect it in one or two days. It leaves me with a bitter taste in my mouth.

Now, you understand that I have made my living arrangements by the assurance that I would have my money. Everyone was very nice but let me tell you, I have been an account executive for 20 years and have filed the fast way every year. I don't know if they just didn't know that I wouldn't get my money in one day or what. I would have filed my own taxes and let them deposit it in my bank in seven to ten days. I paid a lot of money for nothing. I'm broke.

This has nothing to do with the Emerald Advance, but just to show you how poorly-trained the tax specialists are, please note that it took Norma a full forty five minutes to complete the Emerald Advance form online! Bless her heart; she pushed the wrong buttons repeatedly, refused to listen when I gently and respectfully pointed out that she kept closing the screen by mistake, and then told me that she had been having computer problems all day. Darlene ** finally came over and showed her what she was doing wrong.

I read each and every word of the six-page agreement for the Emerald Advance. There is not one sentence that states, nor even implies, that the Emerald Advance is a loan based on your credit score. Further, according to the Fair Credit Reporting Act (at least to my understanding), it is indeed illegal to pull a credit check on someone without their, his or her knowledge and consent. To top it off, none of the three employees at the H&R Block in Boiling Springs, South Carolina seemed to realize that what they were selling was a credit-based product.

Even after the Credit Denied statement was printed, Norma, Darlene and Butch each argued with me that they didn't use my credit score, the bank did. These people really were clueless, so I called the District Manager, Jeremy ** out of Greenville, South Carolina to complain. He told me that his people had been trained thoroughly and that they certainly were aware that they were offering a credit-based product. He then told me there was nothing he could do about the waste of my time or my disappointment, but that he would give his Boiling Springs staff a good talking to.

I think that others who have posted here are correct. H&R Block is taking advantage of people, knowing that the little people cannot afford to file a suit for fraud or false advertising. What does it take to start a class action lawsuit against a corporate giant?

I have never in the past had a problem with my returns. I have my taxes prepared by a professional so this does not happen. She had 5 years of my prior returns. She should have caught her mistake if she even would have looked at them. She called me a few weeks later and asked me to pick them up that she found no mistakes. I want someone to take care of this as it was not my fault. I have contacted Kathleen but have not heard a word from her. I expect to hear from someone regarding this matter soon.

My credit is shot because of this and the suffering of owning the bank almost 4000. I live my life everyday tring to do the right thing, please help

So now I will not get my check for another two months. This has cause undue delys in my plans. How can H&R Block put my Social Security Number down as the bank rounting number? I understand that H&R Block wants there money first to take out there fees then refund the rest. However, knowing there was a Economic Stimulus Payment Refund, H&R Block should have had plans for this and another paper or something filled out. This is poor. I have files a BBB and attorney general complaints. H&R Block says they did not put mu S.S. as the bank number. I was told by the IRS they did.

Had to wait month(s) longer then I should have to get the money. I was told by H&R Block I would get it sooner by direct deposit and not by check, as I did get it by check because they give the wrong info.

I once again contacted Horris Brown in April and never heard back from him. I have called numerous H & R Block offices in Jersey City, Hoboken and Secaucus, New Jersey seeking Horris and some help. No one has ever called back. How could I owe the IRS over $3,000.00 in taxes when I only made $30,000.00 that year. I am now being sent notices and the penalty fees are adding up.

Over $3,000.00 paid in taxes because of H&R Block.

It continued to bother me , I just felt so strongly that he was wrong so I called and talked with another preparer there and met with her . I showed he my prior year return and she agreed - yes - it should have been claimed on my state return. I was not offered a refund of my fee, but I asked for and got the refund.

Realizing the error is theirs, they make the correction ( the original preparer told me to come back in MARCH). Then lo and behold I get a letter from the IRS they cannot process my amendment because it was not sent with the correct forms. This is ridiculous. Now it is late April and the office I went to is closed - they advise me I have to drive 45 miles to the closest open office to have this amendment corrected. By now Im interested in arbitration, I want some kind of restitution for this hoop jumping act I am forced to perform. Meanwhile gas prices are skyrocketing.

I did go this distant office - they tried to claim it was the IRS that is the actual instigator of this problem, and they send my corrected amendment. I have called this office numerous times for three months trying to get some information on opening an arbitration case. They dont answer the phone most of the time, and when they do they tell me I have to talk to a person who is conveniently not in today . Something has to be done or they will continue their circus act under the guise of being so accurate they guarantee it Where is this guarantee ???? I am looking for a lawsuit against them , and will not rest until I find one.

I have spent undue time , money and sleepless nights in frustration.

I am upset being told I am who they wish me to be and this is very upsetting for some one age 69 being called a liar.

I called their customer service, and was told they dont handle the coupons and HR Block corporate would call me within 48 hours. This was 4-5 days ago. I know it's not much in dollar sense, but its the honesty. I feel cheated. I will call them again. I too am a consumer advocate. I only want what is right.

I alomost loast my home and had to borrow money I was counting on the tax rebate to help catch up on my house payment I had to contated the IRS myself to fix the matter.I wes told in April that it was taken cair of and not to worry about it By H&R Block repersentivs it was not till tracted it down myself in May I found the problem I was misslead by your repersentivs My taxes wea done in early Feberary.The delay almost ruin me thinks a lot!!

I had called H&R block once more 1-800hrblock and rashard who answered the phone asked how he could assist me. I calmly said hello, yes can i please speak to a supervisor. he replied well before i transfer you can i try to help you with your issue. I said no that i reallly just rather speak to a supervisor. Puts me on hold and comes back and says...can you explain what is the issue about because the supervisor will not come to the phone unless the problem was addressed. I got frustrated and told him that because of the problem with the supervisor not coming to the phone to resolve issue is my problem at this time. I told him, i wasn't mad at him but now i'm frustrated that the supervisor is refusing to come when a customer ask to talk to him/her.

I told him that an irate customer is the issue of why a supervisor is needed at this time. He comes back and says i'm sorry, but i will have to try to help you because the supervisor is not coming until the a reason was givin. AT this time i was furious. I told him i have been transfered 4 times to different department and was tired of repeating my problem and that i rather talk to a supervisor and i cannot believe that a supervisor refusses to come and help a customer who has been doing taxes with them since 2000. I felt as if they were playing games or just wanted to make my day worse than it already has been. I told the customer representative that i was not upset with him, but i am furious now at this point and i do not blame him and i really, really rather just speak with the supervisor.

He replied to me well I understand we get a lot of irate customers all the time and before a supervisor can assist you it is my job to try to help you. I replied, well im not mad at you but im just tired of repeating my self, and that i just rather just deal with the supervisor. Unfortunately he says if he can't not help me is there anything else he can assist me since a supervisor is not available. I asked him for a corporate number and he said they didn't have one, but he can fill a complaint form.

trying to view w2forms on line to retrieve a 401k that i can't find. I called previous jobs and companys that i was told to call and even though they couldn't find my account they had all my information and the advise they told me was to go through w2 from previous yeears and that should tell me what year i had contribute to 401k or if i ever did contribute.

When I called back the H & R block representative and address the problem after she reviewed she indicated the it was her fault and made mistake due to the personal problem last year. If a representative of H & R block have personal problems and not ready to service clients , they should stay at home! The reason I pay more and selected tax specialist is to expect to do the quality services! I am dissatisfied with this company and would not retune to the group of H & R block any more!

HAVE TO PAY $7000

3 weeks later, I had not heard back from other person so I gave her a call. The answer was she was looking into things, had a couple calls in the works, and she'd get back to me. Fast forward another 2 weeks or so. I made another call to the office, and again, got some more excuses. Note that along with the excuses, I had to re-explain to her certain points about my taxes. Things she should have remembered or at the very least, have written down. I really REALLY dislike having to repeat myself!

Fast forward past another phone call or three-- it's now over 2 months later. Now my taxes are going to be done by the guy who owns the office since otherperson just didn't know what to do with them. Another 2 weeks and a couple days pass with nothing heard from owner guy. I call the office-- again-- and other person says either she or owner guy will call me back that day. No one calls me back of course. Next day I call the office-- again. Other person gives me the direct number of owner guy. I call ownerguy and he apologizes to me for not getting to my taxes. He said he would pick up the form (notice how nothing has been done with my taxes yet?) and have them done. I said I wanted them in a week, that I was tired of waiting.

I then thought things through a bit more and called a local cpa. She could have my taxes done in a day, that what needed to be done was easy and she didn't understand why H & R Block was having such a difficult time of things. I then called H & R Block and said thanks but no thanks, I want my tax information back-- I'm tired of waiting. 3 months had already passed since my taxes would have been due without the extension. A week later I finally got my tax information back from them (even that took them time...). The CPA has easily and quickly taken care of my taxes in a couple of days and I look forward to my tax return arriving sometime in the near future.

At the 3 month mark in all this I also called corporate H & R Block. I got some random customer service person. When I explained that I was dissatisfied with the office here in town, she didn't say anything. I said let me guess, there's nothing you can do about it? She said yes, there's nothing they can do about it. Thank you H & R Block for not standing behind your company name. I will never EVER set foot in one of your offices again, and should anyone ever ask about your company and/or services, I will gladly recommend them to someone else. Delayed tax return and delayed stimulus payment. Not to mention a three month long headache!

When we filed in 2006 H&R we originally refunded by federal and state (California) authorities over $6, 300. So we now had to return not only the $6, 300+ we had been refunded but also an additional $7, 000+. We needed to pay the IRS $9, 712 - and we are told to expect, due to the errors, that the states of CA and MO will claim from us another additional $1, 900 when they are finished assessing the new filing.

H&R Block admitted the very significant mistake (and in actual fact, in the process of determining the new, correct amount owed, discovered another basic but substantial error in their calculations and methods - while this resulted in less owed, it still underlines the fact that they made two very large errors). H&R Block honored the Peace of Mind guarantee by paying us (June 12, 2008) a check for $7, 330.47. This included their standard guarantee for penalty and interest ($2, 300, 47) plus the maximum allowed under the guarantee of $5, 000.

In short, we still needed to pay $9, 712. H&R Block legal department has written to us (Regina, Senior Paralegal) to inform us that they will not consider additional payments above and beyond what their Peace of Mind guarantee promises. Letter dated July 18, 2008. We believe this is unacceptable. Never in our wildest imagination, and I gather from discussions I have had with H&R Block representatives, that such substantial errors should ever be made by a professional tax prepare.

We are out of pocket to the tune of over $13,000 when we cannot afford to pay.

Their Failure to intervene caused my house to go into default and Option One their company was trying to foreclose. I have recipts and records, also Option One contacted me and stated that the were going to modify my loan if I agreed to the terms I did and sent them a certified letter to confirm to date I have not received any documents frrom them or H&R.Block.My health and my wife's health has been affected by this.

We sent the amended tax for along with a letter to the IRS about the mistake. We sent the IRS tax 952.00 we owed them on the amended tax form. The IRS keeps sending letters, and then they took our 600.00 stimulus check to pay on it. They told us we were getting our stimulus check on 7/11/08. I called the IRS and she said they're still reviewing the amended tax paper. There's so many amended tax forms that came in, they take a while to process. I was counting on that stimulus check to go to my daughter's wedding.

I want a refund of our preparation fee. I will not use H & R Block again, since representatives had no clue what to do and made a lot of mistakes. I have trouble paying my local school taxes and I'm behind on them and they want to take my house. My husband is a self-employed carpenter and some months of the year, we don't have hardly any work. I couldn't even give my kids a decent Christmas. The lady we had last year was fantastic and knew what she was doing. Actually she told us we'd have a bigger refund this year, and this guy has us paying out all this money we can't pay. I'm sending a 911 form in.

Well, we received the usual notification from the IRS, that our check would be sent out at a certain date, but when that date came and went, we got concerned! Then, about a week later, we received a notice from child support, stating that they indeed took all of our stimulas check, including my wife and kids portion! So, I called Ms. Suttles to advise her that child support did indeed take our stimulas check. We then went back to Ms. Suttles and had to file an injured spouse form and had to pay an additional fee as well! I tried to file a complaint with H&R Block on their web site, but there is no place on their site to file a complaint!

Not only do we have to wait an additional 8 weeks to see if we even get a stimulas check, we also have out-standing bills that need paid as a result of not getting this check! Not to mention, having to pay extra to file an addition to our taxes!

After reviewing the documents with the office manager she stated that she was unsure why the previous tax preparer reported this incorrectly and did an amendment on the documents. I was then advised that I need to mail in my IRS form with payment back to the IRS checking the box that I owe the money. Then was advised that they were not going to pay for thier error because I didnt purchase the packet that says if H&R Block makes errors on my forms they will pay for it. I thought to myself why did I just pay $319 if I wasnt getting some degree of knowledge or professionalism? I was then told that agreement is another $45.

If I was given the option to purchase such agreement I would have but if anyone was to look at my tax documents they would first see my name incorrectly. Since I am not a male it would be difficult being Cassandra, a wrong address as well as incorrect dollar amounts. I unfortunately had to much faith when I paid $319 to get my taxes done and should have listened to myself when I doubted the person doing my taxes. I was truly under the impression that paying that much money and walking through the door meant I was getting my taxes done correctly, I didnt realize it would cost more money to have someone do my taxes correctly.

According to the IRS I now owe them $665 and counting. Like most people every dollar counts in my home, especially during the summer when my children are out of school and the day care expense weighs heavily on my finances.

my bill isn't paid and I don't have the money to pay it because I was LIED too by HRBLOCKBANK.

With that being done, there was a definite mistake that the return Emily filed came out to be $1,240.00 less that what my return was suppose to be; so Emily supposedly redone the return in the computer at the company but did not submit an amended return to the IRS, After waiting a few weeks, I decided to call the company to check the status of the supposedly amended return only at that time to find out from the manager (Sonja Phillips) that it was incorrectly done and that she would get a form completed for me to mail into the IRS. At this point I am a little upset because here I am giving in count for someone else's mistake, which was in no way my fault. I complained to Sonja about the Rep only to find that she (Emily) was in no way held accountable for her actions.

A few months later, I receive a letter from the IRS advising that they needed more information. I returned that letter to the tax preparer, HR Block-Sonja, I received it back about a week later and mailed it in to the IRS, and they received the information April 14, 2008. Because of all this, my Economic Stimulus payment was frozen as well. Here I am, months later on July 9, 2008 still without the remainder of my income tax return that I filed on January 21, 2008. I will NEVER EVER file my income taxes with H & R Block again, I advised all of my family, friends, and co-workers of the same. Its sad that such a well known company hires people with such a lack of knowledge leaving their customers in PAIN!

The one major issue that I have with all of this other than the above mentioned is that I have a very important surgery that is vital to my health and well being that I was supposed to have, but it has been delayed because of the lack of funds to pay my insurance deductible, in which this money was supposed to be used for. It is very aggravating to know there are bills that I could have had paid, but I have to wait and suffer because of someone else's mistake.

now 3 months go by and the I.R.S. sends me another letter about the account and now they say that I am being pentilized $1,800.00 for not filing this on my return. I call H&R Bonehead again. they have done nothing, and they tell me don't call us we will call you. I waited for 10 months and they still did not call and I call them again and they say we forgot, could you refresh our memory. Now I am outraged, so I refresh thier memory. and then they assure me and promise me they will look into this right now and get ahold of me, so let a fool I believe them. Two weeks go by and no response and I call them again and they say they havn't done it because the paperwork has been sent to another H&R branch and they will wait to get it back.

So, I call thier corporate line and they could not believe it and they will pay for the penalties and interest. and they will contact them right away. soooo another week goes by and I call the corporate line again and they assured me again they wil take care of it right away. the next week H&R Block local branch call ME YEAHHH first returned call in almost a year! and the say they cannot find the paper that I gave them when I first filed my taxes with the account and They need that paper to do my account. and I tell them don't have copies or anything they say no and I need to get ahold of the investment firm again and get a copy. now keep in mind they don't know what company they neglected to file in my taxes. BUT I NEED TO FIND OUT! and get them another copy.

Now I finally narrowed down who THEY LOST, and gave them another copy and now that has been over a month and I have called them Five times and I still get told we are waiting on the I.R.S. and now today I get another paper from the I.R.S. that I need to contact them to pay them $11,400.00 in taxes, penalties, and interest. I will NEVER EVER EVER use H&R Block again!they have lied and procrastinated beyond any type of belief of any company can do to thier customers. I don't know why they call themselves the tax pro's because it very clear if they computer program does'nt do they work for them they are at total lost. and in deniel of how they can help anybody.

Due to this error, my check was sent out to nowhere and now I have to wait until it comes back to the IRS and resent to correct address. They also used the wrong form for applying for the telephone excise tax rebate. They used form 1040x which the IRS agent said is considered an amended form of 1040. It was not processed since the IRS could not find an original 1040 used by me for the previous year. Of course it doesn't exist, I don't file taxes.

The IRS fixed the errors and now the payment delays ruins my vacation plans before school restarts. I am requesting a full refund of the $35 paid. A letter with specifics is being sent to the district office and I am awaiting a response.

In the process of getting the amount owed reduced, H&R found another error of more than $3,000, which will in our 'favor' was still, nonetheless another error - a fundamental error, as was the first relocation allowance error. The total amount we need to pay back to the IRS is approximately $11,000. H&R Block's Peace of Mind protection will only cover $5,000 plus interest and penalities and will refund their fees. They have paid us this money but have indicated that they will not pay any additional amounts.

We have asked them to acknowledge that deposting their checks does NOT mean we accept their payment as final, but as yet they have not done so. We have appealed to them to make an exception to their Peace of Mind 'rules' and pay the total amount we must back to the IRS. The errors they made were fundmenatal and simple - but very costly errors.

We simply cannot afford to pay the difference between what H&R Block have paid and what we owe the IRS - more than $4,500. It is a financial hardship and mental and emotional problem for us we simply cannot handle at this time. We accept that the Peace of Mind agreement is reasonable in that we could possibly in a million years imagine a $5,000 error - but a $14,000 error is too much to accept.

I discovered after speaking with a IRS REP.when I called to inquire why I had not heard anything re my refund and stimulus check the rep. stated that my taxes were filed in error on April 11th and had not been submitted as corrected thus far

figure it out 30,000$ that i spent to make a income prop. but NO deductions? i spoke to a accontent who told me i am intitled to these refunds

Discovered later from IRS that this office gave them their bank account information to receive MY Economic Stimulus check! They previously took out their charge from my 2007 tax return!

Watch out and run.

H & R Block was explained in both 2006 -07 that I am a retired Govt. employee of the Virgin Islands ( St.Thomas ) and that my wife works with a company from the V.I. but with a Boca Raton FL. address In both 2006-07 we were supose to get refunded but instead we have problems and I have left two or three messages with H & R Block and noone has replied H & R Block was payed for services.

We migth have to pay amount that are in reason and I have submitted my taxes filed by H & bR Block to FAFSA for my sons finances and all the filing is incorrect and my wife and me are very frustrated and just want to end this ordeal. In my past 23 years I never had problems until I filed my last 2 years with H&R Block

The woman said that she would go to the hearing, but only if she went alone. She met with them a couple of times and we ended up owing the IRS $13,000.00. We felt that this was such a horrible representation. Just a year before the audit, my husband had a mini stroke, carotid artery surgery, a stint put in his chest for blood flow, and a heart attack followed by quadruple bypass surgery. Having to pay this back is so unfair. We took our taxes to what we thought was a "professional organization" so that our taxes would be done correctly. Now we will be paying for years and years and years. Is there anything that can be done?

I now owe over 2800 to HSBC and 3400 to IRS. I was laid off in March and have been only working 2 weeks at my new job making almost 3 dollars less an hour and driving 30 miles round trip, which is about 28 more miles than my old job. I have 3 kids of my own that I have joint custody of and pay child support for. There is no way I am going to be able to pay all this money back. I am screwed because she failed to follow the tax laws. If I had the money to hire a lawyer, I WOULD!

Since April 2008 she will not return my calls and still has paid the penalties and interest as she had agreed to. I had to personally show up in her office on May 5th and found out she hadn't requested the check--I have called her 3 or 4 times since 28 May to see the status of the check and she still had not cut the check. On 29 May I left messages with two office employees at her HR Block and stated that I needed her to call back ASAP and she did not.

As a result of her inaction; I will not be receiving my $1200 President Bush stimulus rebate as I owe this Interest and Penalties. I have done everything I told her I would do but she has failed to comply with her written agreement!

I then withdrew the money from the card, and decided to close out my old account which had to remain open for a short while so all transactions could clear. I called the number on the back of the card AGAIN....waited on hold AGAIN....and spoke to several people AGAIN. Finally the last guy I spoke with assured me he would close my account including the $50 per month from my bank account (I had also informed him I would be closing that account as well).

After I thought all was said and done, i get a bank statement from my old account stating I was overdrawn by $107. This was a result of H&R Block continuing to withdraw $50 a month as well as overdraft fees of $28. I called the bank and H&R Block. I finally got ahold of someone in finance. They requested bank statements which I faxed the following day. I heard NOTHING from them for over a week. I finally called and AGAIN spoke to several people (at this point I was so upset I started recording my calls). The woman I talked to gave me a case number since the guy that told me he would cancel the account DIDN'T, and gave me a correct number to follow up with since everyone else in the company gave me the number to another company that had no relation to H&R Block.

Weeks went by again, and I heard nothing. I called back, and of course talked to someone else since the same person was never available, and was told twice that the check for the amount I was owed was at the bank and processing (one guy even had the nerve to tell me I was making good time!). Another week, same old routine, different person, only this time I asked to speak to a manager. Of course I was not transfered to one. The girl told me that everything had been processed and approved, but nothing was being done. I asked again to speak to a manager, so she gave me the mystery number that had no relation to H&R Block. I called back, and of course, got a different person. I then gave her the name of the girl I had just spoken with and asked to speak with her or someone higher. She told me the girl I had JUST talked to was on break, and all managers were in a meeting, and then she hung up on me!

I then called the company that I filed my taxes with (again) and she tried to get in contact with the right person. They even gave her 2 wrong numbers, but at least one of them gave me a different number I could use. I called that number and talked to another guy that promised me I would hear from someone within 24 to 48 hours (he also promised documentation to provide to my credit company incase this matter went negative against my credit). Three days later I recived a check in the mail for only $28 which was only one overdraft fee, and of course no documentation (hardly worth all the mess I have been through). I have not given up, but I will go a different route from now on. Even though $107 doesn't seem like much, it is when it has been this much trouble just for someone to give you back the money they owe you!

Overdrawn bank account, negative report against my credit, phone overage, stress, agravation, dissapointment, negative outlook on a company that myself, friends, family, and coworkers have been using for years.

The local H&R Block Tax Preparation center was unable to help us (they serve only to prepare taxes and sell, but not manage retirement funds) and we then began dealing with Customer Service representatives in an unknown location. Subsequently we filed a Declaration for Collection of Property Without Probate form (California Probate Code section 13100). We made several phone calls and were instructed by the H&R Block Financial Advisors location in Florida to complete W-9 forms and H&R Block Express IRA Distribution forms for both beneficiaries.

At that time we resent the California Probate 13100 form. We also included a letter detailing our request to equally disburse the monies and this request was also clearly indicated on the IRA Distribution forms. We have just received a check made payable to our mother's estate. As we had filed the California Probate form, we were not required to open an estate account or request an estate EIN from the IRS. We now have a check which we cannot deposit unless we open an estate account at a local bank.

H&R Block refuses to honor the California Probate 13100 form even after collecting the proper IRS forms and their own internal documents which would allow the funds to be disbursed to beneficiaries and not an estate. H&R Block has provided completely dissatisfactory service and appears to be unable to properly manage customer accounts or adequately communicate between these two aspects of their company Tax Preparation and Financial Advising. Lessons Learned: Don't Use H&R Block and always make sure you have a will, trust and/or properly executed beneficiary forms!

It has taken 20 months to have a check issued. During that time, the value of my mom's IRA lost about $800.00. We may incur additional costs as we have to request an IRS EIN, open an estate account and then close it.

The lady was nice enough to contact me (by finding my phone number on my return) she wanted to meet with me and go over what happen as well as give me my personal information. As hrblock lost her return. I don't understand why there was another copy of my return just sitting on someone's desk since i filed in March. Not only that but my entire identity is at risk. Im really worried about what i should do and who i should contact. All i can say at this point is that i am a very unhappy customer.

Possible identify theift, having to change all my information, calling credit bureau's

Well my girlfriend was looking over my tax forms and informed me that I was being charged about fifty dollars for them to receive my check. She also told me she did her taxes on line and wasn't charged a fee for direct deposit. I did call them at H&R block about this but I didn't receive a very good response. I believe that this woman scammed me into thinking they were saving me money and I believed her when she told me my bank would charge me a fee. I will never again use H&R block I will do my taxes online.

I really would like to bring this to someones attention that people are being ripped off or scammed by this large company. I just can't imagine how they can sleep at night knowing that they are taking advantage of people like that. I don't consider myself stupid but what about the people who are literacy impaired. I fell for it. I would like to let the president of this company know how this place are being ran in our small town.

I probably wouldn't have complained but I was also told by this same woman that I would be receiving my stimulus payment today May 9th but because I received my payment thru them I will not get my payment until June 27th. I don't make alot of money and I have 2 children so any extra cash I have helps us out. I directly told this woman Michelle that I did not want rapid refund, I just wanted them to do my taxes and do direct deposit. So as a result of this I will no longer use their services.

I spent money that I could have used for my family and I was lied to. Maybe to them 50 - 100 dollars is just chump change but not to me. Thank you.

After an hour, my presence is acknowledged and the same woman I spoke with earlier on the phone finally sits down to help me. She has no idea what she's doing. She is fumbling through screens, getting error messages, yelling across the room to her more seasoned co-worker to ask questions, unable to answer any of my rudimentary questions about my return, and generally gives me the impression that this is her first day on the job and that I should feel zero confidence that my return is being filed correctly. After an hour of this, I finally get the number I owe to the government...and to H&R Block.

That will be $355, she says. She must be kidding me. I remind her that I called earlier that day and of the price she quoted me. She feels badly, so calls someone, who agrees to let her give me $45 off of my $355 total. I tell her what I think of her service and her attempt to atone for it. I leave scathing mad. I call the 1-800 number to file a complaint. They tell me someone will contact me. No one does. I got people? That's true, I do - they're incompetent, manipulative, and the shadiest business I've ever had the displeasure of patronizing.

My tax rebate and 2007 incentive package never arrived because the routing number for my bank account was wrong. Instead the IRS is sending a check and I can't afford the airline tickets that I desperately needed for my wife and I to come home! They offered me no refund for preparation fees and refused any attempt at rectifying THEIR mistake. With H&R Block you DON'T have people!

However, i later found out private accountant can do them for as little as $300! i had no refund on my taxes, although i had almost no income (below the minimum for being taxed and even having to file !) i could not receive the tax rebate offered for 2007 by the IRS, according to my accountant there.

i had to pay this high fee on top of having almost no income. it was quite difficult for me. needless to say, i am in debt now as i had to put it on my credit card with other debt. is there anything i can do? are there any fee guidelines or can anyone charge anything without informing in advance of performing services?

I have now spent over 140 hours of my time. I had to pay the taxes, interest and penalties owed, and I still remain without an amended return for the federal and my state returns. while she was auditing, she found further errors the IRS did not find. I demanded my peace of mind claim cover all costs as contract clearly states and promises it will do. To no avail..I got a check after a total of 16 months of my efforts (they guarantee 4-6 weeks to pay the claim). It was for the interest only. I never received the taxes owed or any of the other monies owed due to their mistakes. I put in 11 complaints in 16 months. I put a demand for payment. I wrote the Attorney General and the BBB about them. I called their legal department. The lady who said would help me no longer works there.

End of story is: Today on day 526 I believe, I was told by HRBlock administration that your case is closed. It is black and white here. Even though it was reopened last week, it was closed one minute later. I suggest you take the legal route and you might get paid. So, tomorrow I will file a lawsuit obviously, since this is the thirs time an employee has said that it is sad, but it is the only way I will get the claim paid. This is unconsionable in my opinion.

I have had a threat of a lien on my bank accounts and life in general for 15 months now. My husband had his tax refund witheld for 2007 because we married in 2007. He had nothing to do with 2004 or their mistakes. I will now owe more money for other mistakes their own agents found. I will now have to pay a new accountant to do all the years taxes they did to ammend properly. The amount of damage is not known, only can estimate the taxes owed alone will exceed $2000 plus penalties, interest and attorney fees, accountant fees etc. This and all my hundreds of hours of time and over a hundred pages of notes regarding this claim. The stress is not measurable.

I received the forms to carry with me to NC, and have signed by my spouse and mailed back to the office. They were informed I would be out of state past the 15th filing date. The 15th, of April I received a phone call from the firm, stating my tax returns would not be filed until the payment was made. Time being around 4:30 pm. A call could have been made before the last day, the forms were in their pocession. After being informed they are putting me in contact with the branch supervisor now regarding this. I believe my conversation and the explanation, was being given to the branch manager. Being told I would not be obligated to pay, if I choose to pick up my W-2's and filed after I returned. This I accepted to do. Later the same night I recieve a call from the branch again telling me, sorry the manager never got with me because she was busy. And the prepairer told me, you must file by midnight today, or your not eligable for the economic stimulus payment. After a lenghty conversation she stated my filing fees could be reduced by $30.00 so that electronic filing could be excepted. The neccessary paperwork would needed to be signed, again express being in NC and unable to get into the office, and the wife would still be remaining in NC when I do return.

Obtaining full power of attorney for my wifes behalf, the papers were signed upon my return. When receiving the paperwork, I asked when I could expect a check from the state portion of the return. Being informed by her at that time. You will not get a check, it is being assigned to our H & R Block green card. Useable at any ATM's however there will be a fee for whichever ATM you use. Inquiring about the time a check for the economic stimulus would arrive, I was told. It will not be mailed instead, it has to go on their green card because of the filing practice.

Serveral questions now arise due to hearing several law suits against the company. Also another look back into my previous filings with the firm. Personnaly feel as though force into expenses and fees outside of my control, due to the firms practices. Also a major deception, told to clients about requirements, to receive the economic stimulus check. I believe fees should have been explained up front and prior to starting any paperwork. I'm also concerned now about any privacy information releases.

My question to them was if I paid the extra money to have them prepared with the quick efile, quick return process if this would hold up anything. Of course she assured me that would not happen, they would still be in the 8-15 day category. I agreed to pay the additional fee and have them take the money I owed out of the refund. Now it becomes bad. After 4 weeks and several hours on the phone, the IRS informed me that because of the amount owed my refund was delayed and would need an additional 2 weeks to process.

Furthermore, my direct deposit refund would now be considered a paper refund when it came to the stimulus checks that were going out. When the money owed to H&R Block is taken out, they put their own bank account number on the refund, not mine. So instead of receiving my stimulus check as direct deposit, on April 29th as it should, I won't receive it until June 9th. Warning to all people, H&R Block tax professionals are no more than temporary employees who take a quick course on tax preparation. They are a fraud and will be holding many of us up due to their lack of knowledge.

My 8-15 refund is now a 6 week affair, and my stimulus check will be delayed by almost 2 months due to them.

We have paid $269.00 to have our taxes completed. Economic damages consist of lost interest, time, cell phone minutes, and home repairs to make the house more economical. We may have to cancel a trip this summer if we don't get our money; however, we have already purchased our plane tickets. Physical damage resulted in anxiety and stress attracts. We have four children and two foster children that needed items purchased from the tax return. Please HELP!

Because of the huge fee,we were not able to pay the billswe had planned to pay.I just wish someone could help.

I receive a wire transfer on 2/21 for the amount of 491.05 sinceday it has become a nightmare I reported my case on 3/02 at 7:30 am and the CSR accepted that HR BLOCK sold a defective product with wrong routing numbers. They assigned me case number 1171524. I had made 20 phone calls with a wait from 12-50 minutes and they transfer me from dept to dept and nothing gets done.

I am concerned now because my rebate is going to get into HR PHONY account. I've already mailed out a letter to IRS to the fraud department and noting has been done. HR acknowledges they sold a bad product and even with the online updates the routing numbers and accounts were fake. Also why did they wire me some money a day before the irs deposited their money into their accounts?

Then, when I submitted the eFile, I received an email (which I saved) informing me that my fed and state returns had been transmitted. The online product would allow me to print only copies that read Do Not File, and instructed me explicitly NOT to mail my return. But on April 16, 2008, I received notification that my fed return was accepted, but that H & R Block had a problem with and did not forward my state return in the first place. H & R Block's customer service was down, maybe due to volume, so I could not get an explanation why my state return was not forwarded after I was told it already had been. All I could glean was that now I should mail my state return, which I did.

Since H & R Block's decided not to file my state return of their own doing, they obviously could have identified that they were going to do that before charging me for a service they knew they could not provide and making me jump through hoops to be a day late.

Now I have to wait 5-7 weeks for a refund I should have gotten in 8 days, and I am out the $15 I paid for the online option with free filing (but which costs $15 more than the software without free filing).

Obviously I would not have purchased this product over the cheaper other product which would have put me in a better position faster. I also have the stigma of filing after the deadline, and being a prosecutor, I don't like breaking the law like that (even though it was beyond my control and to the state's benefit given that it is a refund). The damage to me alone is not huge, of course, but the extra $15 H & R Block makes on all the people who fall for their bait and switch, and the interest all of us suckers lose on all that refund money that will take longer to get, is a large damage to society that H & R Block should bear. I'm a lawyer, but not a class action lawyer, so whether there's meat for a claim there is not my specialty. There sure is bad will, though, and I'd love to hit H & R Block even if only with enough bad will to cost them what they cost me!

I contacted the H&R Block office where I did business (for over 10 years on and off). They are suppose to contact me in 30 minutes with some information about the problem. I also went online to check my account (Emerald Card), which naturally had a 0 balance. I printed off the statement and added all the monies transacted on the account and found that they were missing account transactions which did not total to the $500.00 initially placed on the card. I don't know what's going on, but if it had not been for my annual credit report draw, I would have never known and would have been racking up late fees on my credit with 30, 60, 90 day past due account amounts on my credit. So, I suggest anyone that has gotten the Emerald Card IMMEDIATELY check your credit report, I can almost bet you will find that you have been reported to the credit bureau by this unscrupulous company.

My credit (which is not the best in the world) has a stain that I feel is not a fair stain as I would have NEVER taken this card if I had known that this was going to happen. H&R Block has just lost a long-time customer. I have called all my friends that I have referred to H&R Block to have them check their credit and/or their account balances with the Emerald Card. This is shameful and someone should be prosecuted for this.

So I call back and get someone who tell me I have to dispute the withdrawls and send a fax to those facts. That I did, I had to call back because I never got and feed back as to when I would get my funds. Called again got a customer service rep told me they received my fax and now I had to get an affidvit from H&R and have it notized get a police report and sent that in.

That was a week and a half ago and I have not received the affidvit for H&R bank. This started March 26, 2008 today is April 15th. If it that easy for someone to have my addressed changed and divert my stuff to another address think about all that money coming in from the government from the government rebate. However you received you income tax refund that's how you will receive you stimulas package. Some of mine got into the wrong hands via that emerald card. I do not want my rebate to go that way.

I saved that for my daughters promotion trip to Washington DC this May. A working mother has no extra money to lose especally to a bank. They charge me enought for not having enought money to keep from paying high fees.

It is now April 2008, and I have been getting statemnets in the mail from H&R Block not only showing the $500 still owed but also 35.95% annula percentage rate interest, over limit fee of $50.65, late payment fee $7.95, so now my balance is $550.65 and growing. I called over 5 phone numbers for H&R Block and they are telling me that the money never was taken from my refund, and that it was directly deposited into my personal checking account as was my Tax refund and this was caused by a glitch in H&R Block Computor System and they apologize but YOU ARE STILL LIABLE TO HAVE TO PAY ALL THE FEES sorry for the inconvience.

I was told this happened to alot of H&R customers so looks like they will be making out like bandits, H&R Block should be sending letters to those who took out those advance loans apologizing of on there behalf and reassuring customers that they will not be responsible for all of those fees, interest and late charges. It is unfair to the consumers. Help.

H&R Block is making alot of money from consumers becaue of a computor clitch. I have 2 case numbers open with 2 different H&R departments, I got no where when I called the office that did my preparation, the manager said honey just pay it all off, so your credit does not become effected with negatives WOW! to think I patronized this H&R office for over 10 years.

Financial hardship and stress. I can not pay my other bills because I have to pay 230 dollars a month to IRS.

I just got laid off after 30 plus years in the Escrow business and my husband is disabled and does not work.

Since they had all my forms, I paid; but within an hour, feeling that the difference between quoted and actual price was too much, I called back to cancel. I was told it was too late because they had filed the federal return already. Separately, they have signs around the store saying that they will give you a $25 check if they do not tell you about their refer-a-friend program during the initial tax preparation visit. My tax preparer did not, so I asked about this. She told me you had to ask when you paid, in contradiction to the advertisement. At my last visit, no one had told me about the send a friend visit still, so I inquired again. She again tried to say I had to ask when I paid. But I pointed out the clear language on the ad, and she agreed that I had followed what their advertisement required. I asked if there was any form to fill out, and they said I had to call the district office. I spoke to Peter, who had claimed to be the manager in a previous conversation, and I asked for a statement saying I had followed the terms of the ad, but they refused to provide it to me. When I called the district office, they told me I had to speak to the manager of the H&R Block to get the reward. I don't think they ever intend to honor their posted advertisements.

If I had known the price would be $337, and not 200, I would not have used their services. They have promised me to send a $30 refund check to make up part of the difference, but I have not received the check.

H&R Block is blaming IRS on this matter and don't want to back up their promise if anything happens to your money, that they will pay for it. This is simply false advertisement. We may lose our car because of the planning we did to pay other bills.

Simple Pay works like this: you file your return, and it goes to the IRS. If they accept it, then the IRS sends the money to H&R Block. When your return is accepted by the IRS, they usually disperse those funds on the following Friday from that date. So, if your return was accepted on a Wednesday, it would be about a week and a half before the IRS sends out that money.

Then, it gets to H&R Block. They take out the amount owed and within 1-3 business days, they will deposit into the account listed on your return. If the account is not valid, then a check is sent to you within approximately 15 days or so to the address listed on your return. If that doesn't work, then special consideration is taken to make sure everyone gets their money, but this only happens on the rarest user errors. In the terms and conditions, which can all be read in full length on www.taxcut.com (and which you had to agree to in order to use Simple Pay), it does state that there is no guarantee of a timeframe for when your money will be deposited, but H&R Block works as quickly as they can to get everyone a refund or else they'd get sued like crazy if they kept everyone's money forever. It's always wise to read through what you're agreeing to first. H&R Block is using a different system this year which is taking longer to deposit the money as opposed to previous years. Hopefully in the future it will be faster.

As far as efiles are concerned, there is no guarantee that you can efile. The IRS and states have restrictions on certain forms and quantities of forms that can be efiled. Also, if your return is rejected, you may be ineligible by the government to efile again. Unfortunately, there's nothing TaxCut can do to change this. The online products do not include efile in the price; it is included for free. That is why the online products are cheaper than the software that includes efiling. If your software says +efile on it, then you paid for it; otherwise, you did not. If you paid for a software includes it and you are unable to efile, then it may be possible to get compensation from TaxCut for that portion (I did) if the IRS has no record of a successful efile from you. If you are able to successfully paper file the return, then H&R Block considers the product to be working and will not issue a refund of the price of the product.

I absolutely understand the concerns of people with TaxCut. However, there is usually a simple reason for these concerns. TaxCut works with the IRS, but the IRS ultimately sets the rules. Also, please be a smart consumer and read through terms and conditions before accepting! Yes, it's long, but unfortunately, you can't change the rules after you've agreed to them. This information is exactly what they gave me, so I'm not giving out anything special. I hope this helps!

Luckily someone else in the office took over and straightened out everything she had messed up. But consequently she has my copies and I doubt I will ever get them from her. She called me and started demanding that I pay her (I had already paid H&R Block). She called me several times and harassed me over the phone.

I tried twice to no avail, then waited for customer service. After 20 minutes on hold I finally hear somebody pick up and then this cackling laughter in the background: the rep making jokes with his peers. Once he realizes someone is on the line, he hangs up. Another call, and another 20 minutes got me a woman in India, I guess, whose English was sub-standard at best, who couldn't enlighten me in any way about the lost money, why the computer wasn't recognizing my card# or even apologize for the earlier treatment. She gave me a URL to check the list of transactions made by the card, but getting there I found I needed an ID# and password, which she didn't mention even though I asked if such was required. It led me to another page which asked for my card# and its password. I entered these, got a network error message and was dismissed. So where is my missing money? Has this happened to anyone else? This is outrageous.

Since I came up short on the card, I missed my phone bill and will have to wait until next Friday to pay it. Hopefully I won't lose it in the meanwhile. I'm riding my bike to work now as some of that would've been used for gas and have become a little more disenchanted with the financial institutions and the system at large. I feel like I've been robbed. But the way the system works, taking them to court would cost me more than the $179 that I lost. As usual, the law favors the rich and disregards all others, or so it seems.

The H&R Block field office located at 2491-G Okeechobee Blvd. West Palm Beach, Florida, double charged (debited) fees from my checking account in the amount of $116 each or $232. They cut check # and electronically. Check was retained by H&R block and not returned to the client, me. It is noted that the Office Manager was swiping customer checks several times in the check reader. On January 26, 2008, my taxes were completed and fees were incurred in the amount of $133 with the H&R Block district office. H&R Block accepted the check, stamped it void and returned the check to me.

February 1, 2008 H&R BLOCK MISHANDLED FEES. A clerical error occurred, and the H&R Block fee payment in the amount of $133 was not received electronically. Another check was issued in the same amount to the H&R Block district office. During this process, a female named April stated that the H&R Block check had to remain at H&R Block for depositing. I refused to leave this second issued check with H&R Block due to the incident the prior year. The check was swiped through the check reader with the cash register drawer opening confirming payment had been received.

March 3, 2008 & March 12, 2008: UNRESOLVED. I received a call while at work from the H&R Block district office, a District Operations Specialist (DOS) stated that H&R Block had not received payment due to my not leaving the check with H&R Block for depositing with TeleCheck--a leading provider of paper and electronic check services. With over 40 years of experience, TeleChecks commitment to continuous innovation helps business safely and efficiently accept check payments at the point-of-sale. TeleCheck helps more than 350,000 retail, financial institutions, grocery and other industry outlets increase profitability, reduce risk and streamline operations. The DOS inquired how I was going to make the payment: CASH, credit, or a THIRD CHECK. Thoroughly disgusted with the District Manager (DM), on escalation I contacted H&R Block Client Relations Arizona, who researched and verified the electronic payment was made on 2/1/08 with time, check #, and cashier, and that the District Office needed to contact the Bookkeeping Department for H&R Block.

All H&R Block needs to do is stop requesting client reissued checks, stop double debiting checking accounts, stop harassing repeat clients, stop retaining client checks when electronic payment has already been made, and simply debit the amount electronically, as done in a good faith effort on the date of purchase. They need to fix their validaters/readers, too. All of this defeats their purpose of having a partnership with TeleCheck. I'm a responsible and educated consumer, and I won't write checks if I don't have the funds. After seven years, I'm switching to a different tax firm.

Frustration, harassment and poor customer service. I had to file an official complaint with the Better Business Bureau.

On March 8, 2008 at 8:00 a.m., I received a call from a representative from (HSBC) through H&R Block. The representative stated that I had an outstanding balance of $803.00 from them, and I began to panic and become very nervous. I knew that I didnt create this bill; and I immediately told him that I didnt even file my taxes with H&R Block. I told him that I started to and went into the office, but I declined all offers. He immediately gave me a number to the fraud deparment who I called immediately. I then called my local police department who sent over a policemen, and he appointed me to go to the H&R Block to talk to someone there and see what they had to say.

When the facility opened up I went up there at 10:00 a.m. and spoke to Denise who asked me what the problem was; and then once she found out she appointed me to Tonya who asked for my name and ss#. I gave it to her while I was sitting down. She then went to the back of the place to look for my paperwork; and she came back looking furious because she couldnt find my paperwork at all. She then looked for my DCN number, and she couldnt find that either. She came back looking furious about this situation, also. Tonya finally called her manager (Albeta Pritchet) who was astound by the conversation that she was having with Tonya; she told her what had happened, and Alberta couldnt believe it. Alberta asked for my information and stated that she was going to contact me on Monday March 10, 2008, in the morning, once she began her investigation.

Alberta also said maybe the tax preparation lady hit the transmit button by mistake. I told her yeah right, because the lady went back to the orignial screen. She also stated that maybe the person never used the E card that they generated from this H&R Block. I knew that was a lie also because I knew no one would have gone that far and not used the card. I went home, and I did my own investigation. I got the number for the E Card, and I contacted them myself. I called several numbers until I finally got in contact with someone at this E card place. The lady took my information, and she asked me if I had the card number. I told her no because I am the victim and someone stole my identity. She asked for my information, and she told me that the card was used and where the card was used at. I then called back up to H&R block and spoke with Tonya, and I told Tonya to let Alberta know that the card was used, and I had the address of where this person went. I had to call the credit bureaus and get a fraud alert on my credit.

On Monday morning Alberta didnt call me back; I had to call her, and I was very upset. I then talked to a Ralph from the Orland Park location. He asked me what had happened and couldnt grasp this situation. Finally he caught on and told me that whatever fee I had to pay, that H&R Block was going to reimburse me. Later on that night I went to the police department to get a police report ,and they stated that they couldnt give me one because I needed some documents to prove that I was a victim of fraud. When I left the police station I immediately went to H& RBlock, and again I spoke with Denise. I asked her over and over for my paperwork and how could someone get a loan without a signature? She told me that the signature was on file. I told her that anyone could come in and get a loan without a signature. I told her that this was so because someone should have something to prove that someone forged my name and stole my identity.

I left there because I was getting upset. Wveryone at this H&R Block is a suspect to me, and I felt that they were all suspicious. I called Ralph, and I left him a message telling him to contact me in the morning, Tuesday. I then talked to Alberta and explained to her that I couldnt get a police report, and she and I suggested that I come up to the H&RBlock and call the police from here. I did called the police, and I finally received my Police report. I had to go through hell and hot water to get this. I think that everyone at H&R Block owes me an apology, and I think that I should be compensated for my pain and suffering I had to go through. The staff at H& R Block was acting so suspiciously. Please contact me asap.

I ended up going in there again, with the same questions I had before for my 2005 tax return. Receipts that were used to deduct on what I owed the IRS--some were used and some were not. And my figures and theirs were way off. That year I had to pay a lot, more than I did any other year. So what gives, I thought? It is the receipts since some they used and some they did not. When asked about this, the owner of this H&R Block branch said she assumed that some were personal and not for business. My response was simple and to the point: So you think I drove up to the tank and bought 300 gallons worth of fuel of diesel for a company truck in a different state--that this was a personal adventure? Give me a break. Towards the end I got up, and said this and many other reasons are why I have not been back since. How can anybody think H&R Block can do other peoples taxes when they have failed to do their own right when they filed with the IRS?

I got a bill in the mail in January for the $511, which I took with me to my tax appointment on 02/03/08. H&R Block took the money out of my tax refund, plus I paid the $400 for having my taxes prepared by them, and I thought that was the end of it. I have been going there for about 10 years with no problems. Imagine my surprise when I got a bill in the mail on 03/03/08 for $14.93 still owed on my Emerald Advance credit line! I called the number on the bill but I was on hold for 48 minutes so I hung up. I tried two more times and finally I went to the office where I did my taxes. The tax prepared I spoke to told me they only sell the products but they really don't know anything about them.

The next day the owner of the franchise office called me and told me that even though I paid my bill on time, the IRS delayed sending the money to H&R Block Bank so $1.12 in interest accrued and they tacked on a $13.81 finance charge. All in all, this is not a lot of money, but I did my part by paying my bill on time so I want to know what I am getting scammed for the extra $14.93! The franchise owner told me they are doing this to a lot of people, imagine all they money they are making! I will never again deal with H&R Block.

Although the extra money we have to pay isn't astronomical, my husband and I are forced to pay or risk damaging our credit report.. On a small scale the damage is between 5 to 50 dollars, on a larger scale if 1000 individuals that took out that line of credit go through the same experience we did, H&R bank is making a killing at the common taxpayer's expense.

Another tax preparer stated that they were unclear about military taxing and would get back to me in a few days. I instead took the documents to a H&R Block next to Fort Lewis (Preparers that knew what they were doing) and had them call the Lacey office and provide guidance. Upon returning to the Lacey office later that day I received the properly filed tax return and informed the preparer that I would like to speak to the manager. I received no call, so two days later I called the manager and asked for a refund of fees paid as per the H&R block policy. Maximum Refund Guarantee Get the maximum refund you're entitled to, or your tax preparation is free. This is clearly stated on the H&R block website. Instead of honoring the agreement, the manager instead made the statement that he did not understand why I needed a refund when his office corrected the error and got me a bigger refund than originally quoted. He went on to say that refunding my fees would come from the preparer's salary. I, in return, explained the above events and told him that if H&R Block honoring their refund agreement entailed another working person to lose part of their pay, then I'd rather not be refunded. With that I ended the call, but I still have a VERY bad taste in my mouth from the whole experience. If the tax preparer is not familiar with the tax laws then he/she should refer them to another office that is familiar. Furthermore they had no problem accepting payment even though they could have cost me my full entitlement. I as a consumer should not have to tell my tax preparer what is wrong with my return, and how to correct it. Nor should I have to go between two offices to have my paper work done correctly. If I wanted to do all that work then I would not have gone to a tax professional to have my taxes filed.

Wasted time, wasted gas, and work that a paying customer should not have to do.

I am a single parent and my electricity is going to be turned off 2/6/08 and my rent is late leading to possible eviction.

It will takes almost a month now to get the funds from my state return as opposed to the expeditious time efiling offers, and I'm also out the money I paid for such services.

There were no consequences other than financial hardship. I owe $5,000 in back taxes from 10 years ago so both my state and federal refunds were kept by the IRS. I paid an excess of $2000 to them. I didn't get a dime back and I had to pay $240 to do it. Am I stupid or what?

I called to see if there was a bank in my area that I could cash the check at that contracted with H and R block and they told me Bank of America. Well, when I did a search, the closest one to me that told me they didn't cash those checks. I came home again after missing 16hrs. of work because I had no money for gas, I called and was told to take it to a Currency exchange. Well, when I got there it was going to be nearly $100.00 to cash it there and when the cashier went to verify, she also was told that they couldn't verify it until the morning. I came back home and called the same number and someone told me that she could verify it until 12am. Well, the currency didn't want to fool with it until the morning. So I missed work my morning and night job. I am a single mom with four children and this has been very inconvenient to me.

I rode around all day with my fuel light on. I also missed 16 hours of work which will have my budget short in the long run.

At 8:11 pm February 26 I called the local H&R Block office where my return had been processed and asked to speak to someone regarding the unapproved change in filing status. A woman got on the phone who would not answer why the status was changed, only repeatedly stated very rudely that she was with the company for twenty years, and that the status just changed. Because this woman was so demeaning, cruel and rude to my questions, I asked to speak to a manager, a supervisor at least if no manager was available. This woman refused. I then asked her what her name was, and she began again to say that she had been in the business with this company for twenty years. I expressed that my concern was not how long she worked there and that I would like to speak to a manager. The woman then disconnected the call.

I have paid over $300.00 to this organization to have my tax return filed incorrectly without any explanation. As a consumer I am completely dissatisfied with the nasty treatment received by these people, and I am very upset that after paying for a service that is provided by professionals that I was treated very unprofessionally, and told that my tax status is not my concern. I will be moving forward to report this with the attorney general and better business bureau if no resolution occurs. This is an extreme disappointment that I am not given an explanation as to what has occurred with my taxes. My concerns also involve my personal well-being, for if there are any errors to these said documents, I may be penalized by the IRS; and I am avoiding any conflict that may occur at my expense because of the error of this company.

My wife and I already had everything itemized ourselves with the appropriate calculations, and when we saw the fee, we just scoffed. Fortunately, we told them to put the return on HOLD. The rep said his manager might be able to give us coupons, and we said, "Yeah, we'll get back to you" as we took all of our paperwork, right out the door. See you later, scam artists! Using a computer program poorly does not entitle you to $330 dollars of my hard-earned money. I will purchase Turbotax, and my wife and I will file ourselves. It might take a little longer, but we will save over $200 in the process.

I finally had one guy go step by step with me, and when he realized that I had correctly chosen all the options and that my complaint had merit, he asked me to call him on an H&R Block phone that he provided. When I called, I was told that the individual did not work there. He basically steered me to a dead end. So not only did their online program seem to have a fault, but their assistants did not provide any real help. Looks like they merely guide you through some procedures, and when that does not work they cut you off. Folks, do not use H & R Block. Remember you have been forewarned.

I had to complete my taxes on my own and paper file. Unless I can get the credit card company to reverse the charges, I am out $29.95

Not having access to my money on a much needed basis. Having to borrow from family and not being able to supply for my two children's needs at that moment. I am a single parent mother who works very hard everyday and I do not need to be cheated with my income tax money I earned.

I have made payment arrangements for all my bills, and have no money to pay them. H&R Block told me a certain date, and I went with that. Now I have no electricity. Thanks to H&R Blocks horrible service I have had nothing but problems and no money to pay my bills. Thats what I get for depending on a guaranteed tax preparation service.

Just false claims about what they can do....