H&R Block Reviews

Why did I have to go through all of these lies if there was a possibility of the money not being there in the 24-48 hour promised time? I don't like being lied to. H&R Block needs to quit promising people money that they can't deliver. I WILL NOT BE BACK THERE!

Rent and electric wasn't paid on time, so late fees have been added.

As a result I will have to suffer the cost of counsel and the possibility of losing the ownership of the property.

I said I PAID TO GET MY MONEY IN 1-2 DAYS. I was then told there was nothing she could. I asked where the money was coming from and she said the bank. I said you mean the same bank that turned me down for 1-2 days is now accepting me for 8-14 days - how is that possible? She said she didn't know and had no answers. I asked if she could not get me answers, and she said simply NO.

I am a poor single woman with a child that was depending on that quick turn around of my money for bills, groceries, necessities of life. I spent money to have taxes prepared by H&R and EXTRA money to have the return expedited in 1-2 days FOR NOTHING, and no one wants to help me. What recourse do I have? Naturally, I will never go to H&R again, but what does that do for me while I wait 8-15 days? Tell that to your creditors. They don't care - all they want is their money; and right now that's all I care about - GETTING MY MONEY.

My check and my issues with the service that I had been provided were two separate issues. To make matters worse I called their 866# and was told by their representative that the IRS again rejected my return because of a wrong EIN. Once I provided then with the correct number, the IRS accepted my return within 7 hours. When I called to talk to a manager the next morning, I was told that first she was with a TaxPro (really funny the use of the word TaxPRO). Two hours went by with no call; I called again and was told she was with a client. One of the comments that stick out to me about this experience is that I was told that people make mistakes and the TaxPros are people and they make mistakes too. I am sorry, but when we are paying out hard earned money to these people there is no room for errors; the IRS doesn't work like that.

I've paid for services that were not provided.

I would like to offer a word of caution to anyone who is denied the instant ral: just go with the standard e-file and leave it at that because if you were turned down for the instant ral, you will also be turned down for the 1-2 day ral. I believe HRBlock is fully aware of this and should tell clients, but they don't. I have no idea if or when I'll receive any of the fee's charged to me in association with the ral.

We had to buy some groceries for the kids; all we came down to is the rent money for our apartment. Thinking that we would have the money in 1-2 days we went and bought some food, which bit into our rent money. Not a problem, we thought at the time until now. Now we don't have the rent money and have to pay more money for the late fees. Also we were going to pay the debtors on next week to avoid bankruptcy now that all the creditors are working with us. Now how is someone to believe my promise when I broke my promise, because I was misled?

The web-site gives no real answers, and the online support is awful. I was actually cut off without an answer and told to deal with it. I am outraged and appalled that this company can play with other people's money. For a $30 fee, they are holding my return for days after it was released by the IRS, and this is just wrong. What is the point of e-file if it takes longer that via regular mail? I am asking for my fee back once I get my return. I refuse to pay for a false claim made by H&R Block. I will never use this company again, and it is very sad to see that I am not alone in this awful scam.

This affects all families because you expect to use the money for home repairs, bill, vacations, and things of that nature. In our case our kids are without medical care, and we use this money for them and to get yearly check ups and to keep up with vaccines and things like that. We are a low-income family, and we are greatly affected by needless delays such as this. Our kids health should not come second to a fee for an already free service. It's just crazy.

I have bills that are past due because I recently lost my job. Here I am thinking I would be in the clear by now. I also had rented a car for the weekend because I am currently looking for a new car. I needed transportation to go see the other vehicles. I thought I would turn the car in when I had the money to pay for it, which I still don't. I still can't turn it in because I don't have the $240 to pay for it....so I wonder what the bill will be by the time HR block decides to release my funds? My bank account is currently overdrawn $120 because I assumed HR block was trustworthy.

So I called back tonight, and when I finally got a representative on the phone they informed me my RAL was denied and that I had to wait 8-14 business days for my refund! No one had explained to me there was any possibility of this being denied. If I had known it could be denied I would not have paid $90 extra for it! And to top things off I spent money I didn't have out of my bank account to do something nice with my children expecting the refund money to be there to cover the excess, only to find out it won't be. Now I will have to borrow money from family so my bank account does not go negative before my husband's next payday. We were counting on that money. When I found out (on my cell), I cried all the way home from Chuck E. Cheese. Our finances are so bad, I really was counting on that money, and I felt lied to and taken advantage of. No thanks, H&R Block. You should EXPLAIN the fine print to people before having them sign on the dotted line. It isn't any way to conduct business.

I think there should be an investigation. They've stepped up their advertising yet made it harder to qualify. They give you a number to call to make sure the loan goes through, and it still didn't. It is a scam. I filed a complaint with the Better Business Bureau. By doing my own tax filing, I could have gotten more back than what they got for me. I'm so upset! I got to watch my girls cry when they found out.

I can't buy my husband's meds he needs, my rent is due, the electric will be shut off, and my husband uses oxygen. I can't get my child to school with no gas. This is very disheartening. We need that money and fast.

Well, Monday was the 3rd day, so today, which is Tuesday morning, no money once again! They are borrowing almost $6000 of my money, interest free! After having been on the phone this morning for 2 hours and being passed around once again, I'm told that the wait period is one to three business days from when they receive the deposit from the IRS. How convenient for them, that they get interest free loans from consumers! Well, tomorrow is the 30th of January. The IRS website says if I haven't received my deposit by the 30th, to contact them, and they will look into it. I would love to be able to report HR Block for theft and fraud. I'm ashamed of HR Block. I had worked proudly as a receptionist for them for 5 years and brought all of my friends and family to them either online, or in an office.

My car is about to get repoed, and I have other late bills, all of who think I'm lying, and stalling when I told them I would have their money on Friday, oops no, I'll have it Monday, oops no it will be Tuesday, no maybe its' Wednesday instead. Also, I'm using part of my return for a down payment on a mobile home, but now that they think I'm lying about having the money coming in, I'm not sure if I'll get the home or not.

More than 10 days later I only had empty promises to many bill collectors as well as to my girls. I have no money. I am upset and worried, and my teenager is angry that this company made a promise that they did not keep. So not only am I scared that things will get shut off, I am having to explain to my girls why this place made us believe that we were going to be ok--and lied.

So H&R Block, what do you want to tell my girls about dishonesty? I am crying and upset. And if I would have done what I went in there to do--just a direct deposit--I would have paid less to HR Block. I would probably have my money in my account by now instead of calling every day looking for it. By the time I get this money I will have additional late fees and charges.

I will have possible late fees, shut off's--but the biggest upset is having this company build up me and my daughters' hopes, to crush them with their lies. That is the biggest let down of HR Block: they are building peoples' hopes of a easier future with money that belongs to us any way. They are preying on the lower to middle class who are living from pay check to pay check with hopes of a safe and fast tax return. And then they take their huge fees and do not care about the consequences. They need to be held accountable for their actions--as I am being held responsible for the actions of the promises I made to my creditors because of this. An acceptable consequence would be for them to refund all fees related to this transaction. I have learned my lesson: I will never use them again.

Well, I didn't receive any such invitation this year, and when I clicked on the link provided on the help page to the free filing topic area, the Web site returned a 404 Not Found error. I tried calling their 888 number but was told by a recorded voice, "We are sorry, but your call cannot be completed at this time," and Block hung up on me. Thereafter I found an e-mail contact form which I filled out (including day and night phone numbers) to demand a refund. According to their site I'll be contacted within 48 hours. It has now been 24 hours and I haven't heard a peep via e-mail or telephone. If I don't receive a refund of this fee, which is at least twice as much as other tax preparers listed on the IRS' providers page, I'm going straight to the state Attorney General, the Better Business Bureau, and the IRS Office of Professional Responsibility.

Block unfairly charged me $14.95 for a tax return that should have been filed free of charge with the IRS. It is clear from information I provided in the return (date of birth and income level) that I meet the IRS guidelines for free e-filing. The way Block's Web site is set up you either provide payment information or you don't file. This is unprofessional and unethical, not to mention possibly unlawful. I wonder how many people who are not as tenacious as I am just hand over the money?

This is ridiculous. I had a text chat with one agent who couldn't even spell correctly. How am I supposed to trust them with sensitive information? I will make sure to tell everyone the POOR SERVICE I received with H&R Block and how no one should ever file with them again.

It's very embarrassing to tell someone you'll pay a bill on a specific date and then not have the money. This is MY money, not theirs. If H&R Block has just been honest about the hold time, I wouldn't have used this product. I'm out the extra $30 I had to pay, and I still don't have my refund. The message boards online are flooded with people complaining about this. I'm curious to know how H&R Block can get away with holding people's money.

I was counting on this money, i spent money that i did have thinking i would have my money the next day, & instead ended up having to borrow & stress out about money! that money was for my rent, food etc. it has really messed things up for me this month!

I have very poor credit and never would have had him TRY to put it through if I had known that. Anyway, he offered me the Emerald card, but I said that I preferred a check. He gave me a card with a toll free number on it and said to call it after 10 am the following day to check the status on my refund. He said hopefully it would be there, if not it would most definitely be there the following day.

Well, I called and called and called. I would get a message telling me that the my information had been submitted to the IRS and that H & R Block was waiting for a response. Then the next time it would tell me that unfortunately my RAL was denied and they would issue me a check within 8-15 days. I called that afternoon and asked to speak with the accountant who prepared my taxes. The receptionist took a message for him to call me back, but he never did. Finally that evening I called him again and he told me that it can be denied for numerous reasons such as back child support, certain judgements and/or bad credit. The first 2 I knew about, but the bad credit of course I had no idea about that because again, no one had warned me that it could be denied for that reason. So now the money that I had counted on to be here within 1-2 days is not going to be here for 1-2 weeks or so. I called my preparer back and he told me that they do adjust the fee that you paid for the 1-2 days down to the standard 8-15 days fee. I guess I will have to wait and see.

Well, my husband received his paycheck on this same day and we paid on bills that we would have normally waited on because we THOUGHT we would have more money right away. So now today is the 25th and of course rent is due on February 1st and we won't have it. We would have banked this check to go for rent, but now we actually have pretty much nothing in our pockets until a week from today when his next paycheck comes and that will only cover about 1/3 of our rent. I just really wish that they would have at least told me that there was a possibility that I wouldn't be able to get my money in the 1-2 days. I just feel really bad for the other low income families who are going to go through the same thing this year.

I called the office today and now I'm told I was denied by some outside bank, and that I would not receive funds on my card for another fifteen days. This isn't going to work with me. If I were TOLD in person that I would not receive the funds for fifteen days, then I would have gone to my regular tax preparer and I would have not only paid 50 % less than what H&R Block is charging me, I would have had an honest experience as well. This is why I do not go to H&R Block. I do plan to pursue this to the farthest extent until I am satisfied. If the rep. would have just told me the truth, I would not be writing this, I would have just accepted the facts and lived with it. I feel as if I have been violated, and lied to.

The result to this experience delayed bills that were late in which I was told I would receive funds in 24-48 hrs.

It has now been over three weeks since I filed and I still have not received my refund. I asked if I was able to get the bank fees back since I could have tele-filed my return and got it back sooner, and they simply said no. My federal refund was to be approximately $7,000.00, and my state refund was to be $186.00.

On the 22nd of January, a deposit of $75.00 was posted to my card and when I called H&R Block to see what this amount was they did not have an answer and gave me the number to call the IRS. I called the IRS right then, and the gentlemen I spoke to said they had my information right there and that the amounts I had given him were correct and that my check from the IRS was set to be deposited into H&R Block's bank account. I still have not heard anything from H&R as to the status of my refund, and they have no information as to when I will get my money.

I needed the money to pay my rent and to take care of my 1 year old who was suffering from pneumonia. Since they assured me that day that I would have my refund within two days, I spent my rent money on doctors visits, medication, soup, pedialite and diapers, things that my children needed. So when I found out I wasn't getting my refund for another two weeks, I was on he verge of being evicted, and with no job and a sick child. And to make matters worse i am now stuck paying for an expedited service that I never received. And still no word on where my tax return is.

I found out that they couldn't even send my taxes till the 11th of Jan, so I went back on the 11th to finish the process. I was told that I qualified for the 1-2 day loan. I was given an emerald card and was told to check the following day. I did - nothing. Five days later I finally contacted the IRS. They told me they received and began to process my information, however it was up to H&R Block to give me my money. HRB told me it was up to the IRS.

HRB mislead me, lied to me from the beginning and I was charged about $400 for all of this.

So as a result, I'm out $400 and still waiting for my refund which could take up to 15 days. What a scam!

I owe them now and cannot pay, therefore this will only lead me into more debt. I know this is still early and this is going to cause me more grief.

This has put me in serious financial hardship. Furthermore, I not only paid for their services, but now I am paying penalties and interest for their mistake.

I was told the IRS received my tax forms and approved them. I called the IRS and they have no information on me at all for this year. If I was approved, as H&R Block says I was, then the money should be placed on the card and that should be it. What does it matter what my credit situation is if I can't spend more then what is on the card?

I am now unable to pay bills and get my 3 month old daughter her medication which could save her hearing.

I went into H&R Block to get my taxes prepared was offered the RAL and then they denied me for same day money. So they had told me that it came back and said I was approved in 1-2 days to get my money. I paid right at 400 dollars for this service because I really needed this money as the past year had been a very difficult year and I am supporting my sister right now because she had medical probloms with her daughter. Now they are telling me when I called that prepaid card they gave me to have my taxes put on, that my money will not come until 8-15 days and our rent is depending on this money. That is why I paid so much to get it back, so I am pretty sure I will have an eviction notice on my door before I see that money.

And just to think I trusted these people, I would never had paid 400 dollars to get my money in 8-15 days, that is for sure. That is the standard time for the IRS. I just feel like I was targeted for a scam because when I told them the situation I was in, they took it to the bank with me. So now we have a sick little girl and are going homeless because of H&R Block. I will never use them again and advise everyone else if you are a lower income family, do not use H&R Block please. They took advantage as they knew I needed the money really bad to keep a roof over my family's head and to pay some medical expences.

I am going to be evicted from my home now and my sister lives with me because she lost everything due to having a sick child, so the 400 dollars that I paid those snakes could of paid for her breathing machine that she needs. I don't know what I am going to do as of right now.

A year later, I filed my 2007 tax return on 1/17/2008 at the same office. Mr. Wayne Valentine (office manager) prepared my tax return. I explained to him about the mistake Deborah made on my last year's return. He said that she should have reported this error becauseIi had purchased the Peace of Mind Plan. He also stated that he would take care of this matter himself and to wait for a settlement. Still waiting to get a response.

My husband and I filed our 2006 taxes on April 10, 2007. The agent told us that we would be getting $5000.00 back in taxes. Now, I dont know anything about taxes, that is why I take mine to a professional. Even though I dont know anything about taxes, I thought something didn't sound right. I questioned her 5 or 6 times, are you sure? how can that be? Her answer was the same, "I've entered everything and this is what I come up with." Then when she asked if I wanted the peace of mind insurance, I paused for a moment, and before I could say anthing, she said, "I really don't think you need it." And my thought is, my peace of mind should be that I'm taking my taxes to a professional, it should be done right!

Well, it is now January 2008 and I've just received a letter from the IRS stating that my husband and I owe $5000.00 for the 2006 tax year. We took our letter and tax return to the preparer and come to find out, she made a huge error. Instead of putting $20000.00 for my husband's income, she put $2000.00. So now we have to pay all this money back.

Because of having to make payments to the IRS, we are going to have to move out of our home and into my father's house, as there is no way for us to make these payments and pay rent and all utilities. Thanks a lot H&R BLOCK!

Back in Sept 2007 we received a letter from the IRS stating we owed taxes from 2005. H&R Block has done our taxes for years so we called them (office has off season hours Monday and Friday only) and after several attempts and the proof that we had indeed provided all the necessary information, they acknowledged they made a mistake and an amended return was done and we paid the amount. We had purchased the piece of mind guarantee so they actually owe us $3000.00.

I have called the office which is the district office and spoke to the Manager, Elaine, who did our taxes for the year 2005 and currently. She is the one who made the mistake. We have spoken to the owner with the promise that we would get our money in 4-6 weeks. Now no one wants to own up to the mistake. I have called the regional office in Telxas, spoken to several people at the International World office as they call it in Kansas City to no avail. We can't even get poeple to return phone calls and when they do its the same story, "The check is in the mail." We are truly upset and frustrated with the company, and the people. So what are we suppose to do? I call every other day and will contiue to do so because its our hard earn money. Even the owner of the office in Mandeville, LA offered to give us a gift cert to get our taxes done this year. I have no idea what she thinks. All we want is what was promised with this peace of mind. and that is our money.

Since this has happened my husband has had open heart surgery, and his gall bladder removed (all in a 3 week period). I have had to take off work to help in his recovery and when I don't work, I don't get paid. We have exhaused our savings.

I am a single mom with 3 children and I really needed my money. I tried to get it back but couldn't.

We had our taxes prepared by H&R Block, Eastern Enterprises I, West Palm Beach, FL 33411. We have been notified by IRS that we owe over $2,000. I tried to contact that store and they are closed. We were directed to the H&R Store Forest Hill in West Palm Beach, FL. We left many, many messages for Marcella. All we need is some help on WHY since H&R Block did our taxes and we received a refund no less. I faxed my IRS letter to that store and as of today I have not received a call back. Today I called and their mailbox is full. Can you please help in someway? In the meantime, IRS is adding interest to our supposed OWE. Does not H&R Block stand by the customers? If I don't get any results, maybe a TV station could help me. We have been with H&R Block for many, many years and the issue in question was the Health Care Tax Credit, and I told my husband, she did not seem to know what she was doing.

Where do senior citizens get over $2,000 to pay the taxes. We had, and I repeat, had faith in H&R Block.

On Dec 10th 07, I recieved a letter stating that the IRS hadn't received money and that we didn't file. H&R block says they aren't responsible.

Well, to my surprise they did not accept my loan; it was denied, and that I would receive my bank fee money back in 8-15 days. But H&R Block said it was up to the bank to decide whether I get approved, and even though I didn't get the RAL, I would still have to pay the bank fee. And before I left H&R Block office on 3/16, they knew I was not approved, but told me I was anyway--just so they could get their filing fee. I call this a scam. I wish that I and everybody else could get our money back for these fees.

I paid taxes to the IRS for NY State, but apparently I should have gotten a refund.. Those thousands of dollars could be gaining interest in an account. Also, I am spending time and gas to get to the HR Block office weekly. And, early in the process I took time off from work to go to HR Block to address the mistake.

H&R Block needs to own up to its promises.

My father has had Multiple Sclerosis for 20 years. This terminal disease is very stress related, so my dad leads a very simple life. He can't work, and hasn't been able to for a very long time. The stress of this horrible situation caused his large intestine to fail permanently, adding an additional $100,000 in hospital bills. The stress of H&R Block completely dropping him after 35 years of being a loyal customer, and refusing to help or correct the problem that THEY CAUSED has also made him lose the use of his legs. I have tried going to the Better Business Bureau, the media, and H&R Block WORLD HEADQUARTERS. No one will answer me, and no one will help. How can a company get away with this?

Call IRS to check and was told the same thing it had been sent two weeks ago. But amount of taxes paid in and refund from my copy and theirs was completly differnt along with my bank info. Dont know where the money was sent IRS is now tracing where the money went. H and R Block now says that this is just a small mistake and they will investigate it. And file an amended return for me free.

Weeks go by with no word so I started trying to reach anyone who was working on my paperwork. After trying repeatedly with no retun calls, I started leaving messages with the manager. I finally received a response, and was told that my peace of mind claim was being put though the appropriate channels. When I asked what to do about the IRS deadline, her response was not to worry about the deadline, that its not a big deal.

After nearly 2 months of this, I received a letter that my peace of mind claim has been denied, that I can contact the regional office to contest. I spoke to another manager at a different office, and the mistakes just continue.

The original mistake came about becasue a first year preparer had worked on my information, the others came about because the agents at the offices are just badly trained and misinformed. The manager I spoke to yesterday was going to resubmit my claim, but I will talk to a lawyer if I dont receive some assistance with this tax bill. Also, I also find out that I owe the state an additional 657 for 2005.

About 5 days later I get a call from H&R Block telling me that I do owe for taxes and that I need to pay back my loan. I asked the guy about the check they did to see if I owed anything and he said something to the effect of it's not our fault and promptly hung up. So not only do I have to pay pack the $455.00 for them. Find out that I owe about $1200.00 in taxes.

I purchased the Piece of Mind guarantee at HR block on April 14, 2007 after working with HR block tax professional for several months. I was convinced to do the Easy Pay program to pay off my federal taxes, which was a loan through HSBC. I overpaid my state taxes by over $1000, and the IRS is taking money from my account, as well as HSBC bank for my federal taxes. I am being double charged for my federal taxes. I am unable to get help from ANYONE at HR block, at their offices, their phone number, or their online help. No one at HSBC can help me either. I feel like I've been scammed.

When she brought it to me i was shocked i didnt know if my info.. was suppose to be in there or not. it was not worth 10 dollars. what if she was a stanger.

in result of this now im not sure if my info.. is in someone else file.

I went to H&R Block to file my taxes was briefly offered different options. I was told that instant refund was denied from HSBC, but that I could still apply for the ral and that it was approved and to check back. After the two days I was given a number to call and the automated call service informed me it would be 8 to 15 days before my tax refund will be due. yeah right. H&R Block knew my application for instant refund had been denied within seconds and assured me that ral method would be no longer than two days but after two days their expertise and assurances are all gone.

On February,19,2007 we went to H&R BLOCK to get help to file our taxes. 10 days later we get call from them tell us our check ready but the check amount was wrong so my husband did not take the check. My husband went back again to find out what happened but the lady did not explain to my husband, she just do is call amended and it was not even right the next day. We think she swapped our 1040 and 540 she sign it and dated march,1,2007 when we ask her about the original copies of our 1040 and 540 dated and sign on febraury,19,2007 she said what you talking about she had no idea. The IRS not have our 1040 original signed and dated.

My husband and I filed our taxes on the H&R Block website and we also got the ral loan, and was supposed to get it back within 2-3 days and now it's going on 5 days and we still don't have it. It was supposed to be deposited into our bank account, and it's not yet. I've called H&R Block and they can't tell me anything because they don't know anything. I also called the main IRS number and all they tell me is it's being processed and it could take up to 3 weeks to get it. I am very upset and I think it's false advertisement.

On Feb 17, my wife and I filed our taxes through H&R Block. We usually file them through the army for free but I’m on orders for deployment to Iraq very soon so I needed to receive the refund as soon as possible to purchase things needed. We decided to go with the 1-2 Refund Anticipation Loan with the emerald debit card. After waiting 5 days, we still had no refund on our card so I called H&R Block. They told me that my loan was denied and gave me the number to the bank they had set it up with. After calling the bank, they told me that my loan was denied for unknown reasons. I’m out the extra fees for the 1-2 loan and still waiting on my refund 11 days later, unable to purchase equipment needed for Iraq.

As a result of H&R Block's incorrect information I was required to pay the IRS $1,071.

When we filed our taxes, our check was kicked out because someone had already claimed our daughter on their taxes. I was told that it was probably an error in the numbers. I took the necessary steps in case it was identity theft. I contacted the FTC, Transunion, Equifax, and filed a report with the police. All this started within the first week of February. H&R had us file without our daughter and was told in a couple of weeks we can file an amendment with her on it. I told the agent to deduct all the fees so that when we file the amendment, all we have to do is sign it and send it on. The other day she called and said we can come pick up the amendment and the fee is $116.00. When I complained, they instructed me to go to the IRS to check up on tracing it back to who originally claimed our daughter. The IRS told us that there is no way to find out who did it.

HR Block has twice double-booked my tax preparation appointments and I will no longer use them to file my taxes.

I have used H&R Block's online free file service for the last 3 years. This year, I entered through the IRS.gov free file alliance website as usual, logged in with my existing username, and filled out my return. At the end, before filing, I was told that I had to pay $9.95 for e-filing (this is the price of H&R Block's usual Basic tax e-file product).

After making sure that I did qualify for free filing, I contacted one of H&R Block's online live agents. The agent told me that H&R Block knows that people who have existing accounts can't free file, but that "we don't know when we will fix this problem". His solution was to create a new username and re-enter all of the tax info for this year.

I thought this was increasing my filing price from $39.95 to $79.95 for both federal and state, which by the way the $39.95 is already a double increase over the past 3 years. In the end, it has cost me $139.95 as their fees are not clearly stated nor did I agree to something that is a bank charge of $29.95 which I presume is for the direct deposit. There was also $29.95 additional for the state return which I swear told me that 1 state return was included in the initial $79.95.

Then the on-line tax consultant basically pushed me off stating she was the only one in the office when I called to get further clarification. There is no way they took any time at all to review my return so this service is a complete fraud in my mind.

My boyfriend received the same software for $29.95 that I used for $39.95. I guess once they think you're a loyal customer, they just think they can charge whatever.

I was given an emerald debit card and told the funds would be available in 1-2 days. The next day I get a call from H&R block saying the bank denied my loan and it would be available in 8-14 days. I asked if the same fees were gonna be charged, since I was being charges over $300 in all. The lady was very sharp with me and not helpful. I feel like I have been totally scammed especially now after reading all the other testimonies of other H&R block customers. This is a total bait and switch situation.

I am a single mother of two. Recently unemployed and on welfare. All my bills are behind. I was counting on the immediate money before my car is repossessed and other bills are put in collection. I cannot afford to give away $300 for nothing.

I bills were not paid on time and my refund was delayed. no lawyer was provided. I have been filing my taxes for 10 years with this company.

Two days have gone by...no cash. When I called them, they were downright snotty, telling me that the bank denied the RAL for internal bank reasons that they didn't know about. Now I have to wait for 8-10 days.

Not only did I spend way too much money on the opportunity to get cash quickly, but now I'm not even sure what's wrong or if I can count on getting this money next week. At this point, the bank that handled the RAL decision shouldn't even be involved anymore. They've taken their fees so that money should go from the IRS straight to me; not to them. So what happened? Is it just the whole H&R scam? Is it the credit thing? Or, is it something else?

I'm now sitting on pins and needles waiting to see if something else is wrong. I find it difficult to believe that everyone else who applies for quick money from H&R isn't in the same situation I'm in...perpetually broke and living from payday to payday. Credit shouldn't have anything to do with this RAL. If the IRS accepts the application, that should be good enough for the bank. They're already making money hand-over-fist off people who can't afford to spend that kind of money.

This has cost our family a lot of financial grief this time. This has never happened before and it wont happen again. These services that this company is offering is geared toward people with low income who cannot afford to pay the $100 upfront to get there taxes done and a refund in 10 days.

The very next day there was a message on my answering machine to call Tim at H & R Block (their records have my home, cell, and work). The only way I received the message is because my boyfried called me with the message. I was told that the bank had denied my loan, I told him I didn't even know it was a loan, (I thought that's why I didn't get the $2,500) and I would get a refund sent to their office in 8 - 10 days.

I let him know that I had a debit card - he said it would show up in 8 - 10 days. I said, well, I paid $222 for you all to lend me $280, and I could have filed and monitored my own taxes. His response was he was only the messenger. I feel that a plain English (or whatever the native language happens to be) explanation of what to expect from H & R Block, if I had know that I was only going to get $280 for the time frame, I would have went to my local loan shark - it would have been a lot cheaper. I'm angry for two reasons, one they should have made it clearer that this was a two step process, and since I made myself clear about needing the money when I left, they should have checked it out and let me know that day that I would not be getting the money as soon as I expected - NOT leaving me a message on my answering machine, since they had all the numbers needed to contact me personally. And second, for letting myself get in to this situation.

The day that our loan check should have arrived I called the Block office, was informed that we were denied the R.A.L. and that we would receive our funds when the IRS released them - usually 8-14 days.

So not only do we not have our money in a Rapid fashion, we are also out a whole lot of it!

Now I get a call on the 15th telling me that my RAL was declined due to a tax lien or student loan. It was actually my credit (as stated by HSBC Bank...the lending bank) and not a tax lien (as stated by the Tax Advisor).

Now that the deed is done, I can't go anywhere else because the IRS already has my return, so I'm stuck with H&R Block. I made payment arrangements with gas, phone, car note, and electricity bills. I'm a single father of three, money doesn't come easily around here. If I would have known the truth in the beginning, I would gone about things differently, and definately would not have used their services. I know my credit is bad, so why would approach a bank when I know they base loans on credit or financial statements.

My options now are to take it like a man. Checks are going to bounce, lights will probably get cut off. Once that happens, I'm effectively out of business because I'm an independent insurance broker working from home. I'm resourceful, so I'm sure I'll find a way to take care of things. I'm just shocked at how little H&R Block has done to admit & correct their campaign of misinformation. No sorry for the lies and inconvenience. I pay for the convenience. I could filed for free and gotten my money from the IRS faster than they're giong to do it; and no thank you for the money they ripped off.

The financial damage was $179 (the initial estimate was $119), even though I had entered all information. Also, the incompetent H&R agent screwed up two forms, before my taxes could be filed. I ended up spending 2 days calling H&R and getting the problems rectified. Additionally, I had a $20 coupon, which also could not be applied, even though it was valid (and H&R admitted it was valid).

The peace of mind offer is a scam. H&R block makes no effort on their part to resolve issues and their "experts" are not so experienced. I would suggest to anyoned using this company to be very cautious. You will undoubtedly spend significant out of pocket expenses (time, fuel, etc.) trying to rectify any errors created by this company.

My husband and I had our taxes done for the first time by H & R Block. While our previous accountant charged $125 for filing all of our forms (my husband is self-employed), H & R Block charged us $436! Their reason is that each form has a fee. One form cost $53 to fill out!! How can that be when it is all on computer and the computer does the work for them?

They use the same forms as accountants do, but charge outrageous fees.

I was told by my tax preparer that the cost would be around $300. Then she called me back an hour later, and said she made a mistake, misread the computer, and the cost whould be $500, but she would take off $79 which would bring it to $429. My total cost of filing out forms and the form was $439.75. Reason for the fee, "your taxes are more complicated". Whatever that means, so is it for others who have no knowledge about preparing taxes.Yet nothing has changed in the past three years, except the price of letting someone else "rip you off".

I feel as though I was totally overcharged for services rendered with my tax preparation!

Damages suffered were to my pocketbook and my faith/trust in H&R Block! Corporate America strikes once more!

I stated that I could have had my money already if it had been deposited into my account and she told me no it would take an additional 2 weeks...I checked with the IRS to see if this is true and they just said no, a direct deposit is just that. Don't know what to do about it....just extremely annoyed.

I was to get $465 back. The fee was to be $75 for the paperwork preparation and $29 if I wanted direct deposit of the refund, the amount of the refund would be about $360. I told them that I did not want to have the funds direct deposited, just have the check sent to the office and I would pick it up. By March the 3rd I had not heard anything from them. I went on-line to IRS.gov and looked up the status of my refund. It said that the funds had been direct deposited on February 24th, and that the amount deposited was only $70.

I did some quick math, and realized that the IRS had withheld an amount that I had previously owed, and that the net remainder was $70. I immediately called the Block office and spoke with the manager. I explained to him that it had been over a month since I filled for a "Rapid Refund", and had not heard anything from them, and that the IRS says my refund had already been "deposited". I told him that I had never provided a routing number for any deposit, so how did they direct deposit it, and where was my money?

He said that by "deposited", that meant it had been deposited in THEIR account, and that I was responsible for the fee ($29), and that rather than receiving a refund of $70, I actually owed THEM $45! I told him that first of all, I was verbally told by two of the preparers that had worked on my taxes, that since it had taken soooo long for them to do my paperwork (was just a standard return), that there would ONLY be a $25 charge for everything.

I told this to the manager, and he basically called me a liar, since he "knows" his employees would never have told me that. My wife and I had BOTH heard the same thing from both preparers! I asked him how he could possibly be charging me $75 for a "Rapid Refund" also, when it took over a month to get a resolution from the IRS, and then had never bothered to call me? This is HARDLY RAPID!!! He got very nasty with me, and said "Sir, we WILL bill you for this $45, and you WILL pay it. You are wrong and WE are right". So much for their "Complete Customer Satisfaction Guarantee"!

I asked "How expensive?" and he replied "About $100.00", that didn't seem to bad to me, I had worked for the same company in MO, IL & now CA. My husband worked in MO and now for the military. As we sifted through the W-2's and got figures on what my refunds would be and what I would owe if anything, I asked "Can I deduct my personal property tax from the MO state taxes?" he replied "I'm not sure but I doubt it".

As we started to finish he stated, "You will be getting a refund of X amount from Federal, X amount from IL, X amount from CA, You owe MO $1,100.00", I couldn't believe it, I have never owed state taxes before. But I trusted him, (they are tax professionals, right?) and asked if he would check into the MO state taxes further, he agreed and we set an appoinment for the following Tuesday.

I returned to the H&R Block office, to find out that my "tax specialist" was not in that day, but that someone else would assist me. As I waited I wondered if I had made the right decision, by using this company. After talking to another "tax specialist" she showed me why I owed MO state taxes, I agreed and she gave me the balance I owed for H&R Blocks services -- $237.00!! I asked why the cost was so high, and she replied because you had out of state taxes. Well yes I did, and the original amount qouted to me was "around $100.00" so why so much more?

With no other choice to my knowledge but to pay, I did. I thought I had to, because they had E-filed some of the taxes.

Because I had recently gotten married, and had to file tax forms in both Ohio and Kentucky, I went to H&R Block thinking that they would be able to straighten everything out. The associate who was assigned to me was obviously very new to the United States, but I tried not to be biased. However after I explain my situation to him, it was obvious that I knew more about taxes than he did.

He was simply a data entry person who took my forms and entered them into the computer. I was capable of doing that!

While he was entering the data I asked him how much they are going to charge us, because it seemed like we could do a better job, and was told $144 - JUST for my husband's taxes, and not mine!

I've used accountants in the past and never spent more than $50. Spending $144 is absolutely ridiculous, considering there was nothing complicated about my husband's forms.

I took my forms, walked out and went straight to Walmart where I bought TurboTax.

My wife and I went to H&R Block to have our taxes prepared (our 5th year to use them). After going through the entire process, we were told that our taxes could not be filed because the Form 1041K from last year could not be removed from their system because "the IRS hasn't provided H&R Block with updated software."

We were told that it would not take more than "a few days." THIS WAS OVER TWO WEEKS AGO.

No one from H&R Block has called us, and when I contacted them two days ago, I was told that "the software still is not updated."

This seems ridiculous to me---why would H&R Block need to wait for software from the IRS in order to update their own records?

I had my taxes prepaired at H&R Block. I needed my money quickly to pay a few bills so I opted to get my money in 1-3 days. I didn't get my money until 5 days - that's not what I paid for.

The H&R Block associates are very rude and put you on hold and then hang up on you when you call. I called the district office and the woman said she would have a representative get ahold of me in a couple of days. It has now been two weeks and no respoonse.

I will never go to H&R Block ever again.

I called H&R Block to see if they did Utah taxes. They said yes they do taxes from all states. I told them my taxes were simple and that I could do them myself but needed them e-filed. I asked the price and they said $49.95.

After they prepared my taxes they gave me a bill for $180.25. They said the reason it was so much is because I have a dependent.

The next day I called to talk to a manager because it just didn't seem right. She informed me that Utah taxes are an extra $60 and that I must not have given them the right information. She said she had IMPORTANT clients to talk to and hung up the phone!

I feel that I was completely mislead on the price and treated very unprofessionally.

I used their "free" file service this year linked to from the IRS website. This is the third year in a row I have used their free service and I have never had a problem with it before. At the beginning of the session, they asked if I wanted my refund to go to a special debit card. I read far enough into the terms & conditions to see that fees applied and went back and said no to the “offer”.

After going through the whole process of entering my taxes I kept waiting for the screen where they ask how I wanted to receive my refund- check, direct deposit or put some in an IRA. That screen had been there every previous year. After clicking on the ‘next’ button one time too many, apparently they filed my taxes without asking how I wanted my refund. When I looked at my printout there was a bank routing number and account number already filled in which I did not recognize. After calling and spending hours on the phone- and being told to call the IRS despite this being H&R Block’s problem- supposedly by filing for free the only way I can receive my refund is on their HSBC debit card. This despite the fact I specifically said I did not want it.

I did call the IRS and there is nothing they can do to stop my return from being processed or my refund from being hijacked by HSBC. The person I talked to did say that this year he has received more calls complaining about H&R block doing this to people than people calling about tax questions. So beware and do NOT use H&R block to free file.

I went to H&R Block to get my taxes filed. I did get the 1-2 day RAL which i have been getting for the last 4 years. i have never had a problem. However this year I have been calling the office to chck to see if my check has come because this is the 3rd day and they said it hasen't. so i called their bank thats on the form they gave me. The bank in turn told me that my information was missing something and they rejected my request.

I called the east boston h&R block office and was told by the receptionist that she gave my file to the mgr and he is lookiing at it. I now have to wait another couple days and i think that i deserve some kind of credit for them not taking care of my information when the hbsc bank returned that file they should get right on the phone and called me to let me know what had happened.

I've used the online tax services with H&R Block. I prepared the taxes and went ahead and e-filed. I was never prompted for an option for receiving my expected refund. The only option given was to print out and mail in the forms or to e-file. I went ahead and e-filed. Only after it was filed do I find out that due to my financial situation, I was automatically being offered a Refund Anticipation Loan (RAL) through H&R Block's own HSBC Bank. I was not given the option to refuse this loan. Now my taxes have been e filed and the bank routing and account numbers that appear on my 1040 (automatically filled in and filed by H&R) is not my own account number. At this point I have no idea whose, what, how, this account number appears as the recipient of my refund.

H&R BLock's online chat help with "Christina V." was no help. Her response was: don't worry about the loan, if you don't qualify you will simply be charged the bank fee and the remainder of your refund will be forwarded to your account. (Mind you at this point I have not submitted an account to which they will forward the "remaining" refund amount).

In 2003 we used H&R Block for tax prep. Only having used them 1 year previous. In 2004 we went back to H&R Block and a different preparer found a mistake that their office had made the year before. It was a giant mistake that cost us 5,000.00. The preparer that made the giant mistake was no longer employed there. We went to them because I had recently started working for myself and we no longer could prepare the return ourselves. I thought, H&R Block, they are reputable, they know what their doing, boy was a so very very wrong.

They had made a mistake that we didn't catch, but that was due to the fact that we could no longer prepare the return and relied on them. We didn't catch their mistake because we didn't know how to file the taxes, hence the reason for going to H&R Block. But according to them WE SHOULD HAVE CAUGHT THEIR MISTAKE, so it was our fault they made a mistake.

Along with that years mistake the preparer for 2004 made some mistakes of her own that would have cost us a evern more money, along with the fact she only put maybe 1/3 of my write offs on the return, like my travel distance, when we gave her the total milleage for the year she put maybe 1/3 of number we gave her. We caught that mistake along with a few others, like leaving out a form that was needed, before it was filed by going to a CPA and paying him to redo 2 years of tax returns. Which by the way wound up being only half of what H&R Block charged us for 1 year of tax preperation. When I called the office I was of course livid to say the least, but they got mad and had an attitude with me.

You would think for the money they charge for preperation they would have the guts to back up their work. We will never go to H&R Block again and will forever make sure people are well informed of the mistakes they made on our taxes for 2 years out of the 3 we went there.

I filed my taxes on 01/19/2006.My return was to be $2721.00. I have filed for nearly 10 yrs. having a 1099misc. every year it cost $142.00 for preperation fees. This year they tell me it cost $208.00 (they tell me they're not sure why , must be the forms, note: I use the same forms every year. I filed the same as every year for the RAL to receive it back in 1 to 2 days. This year they tell me I was declined because I owed the bank (HSBC) $142.00 from last year.

Last year the $142.00 was taken out of my return along with the $99.95 charge for HSBC bank fees.I contacted the IRS about this matter and they disclosed to me that the entire check was directly deposited in HSBC's Bank in Buffallo N.Y. on Feb.18th. which means I did not receive my return this year in 1 to 2 days instead I have to wait untill the banks receive my check from the IRS and then they will loan me my money minus their fees.That will take about 3 weeks.

I just can't figure out why I would want to have my check sent to them first so that they can take fees to loan me my money.I have been reading up on all the H&R and HSBC scams. I only wish I would have investigated them first.I am a low income tax payer with EIC credit. All that H&R Block kept informing about was ther Peace Of Mind deal that would cost me $39.99 additional so that I could feel secure that they did their job right.

I always file my taxes myself electronically and have my refund within 10 days using Turbotax, which costs only a few dollars. This year I decided to get the rapid refund, so filed with H&R Block. Big mistake! The guy who was helping me prepare my taxes continually made errors while entering my information into the computer, so had to keep correcting him so my return would be filed correctly. This company charges outrageous fees to just file a basic return, and even more so when you want your refund fast.

Well, as it turns out, when I called to find out the status of my return, I had been denied for the rapid refund after I had been assured by the representative that I had been approved, because I specifically asked him what would happen if I weren't since I was paying so much extra money for this service. His exact words were "Oh no, you're already approved. There won't be a problem. Hmmmmm. So much for their guarantee of accuracy.

Well, needless to say, I wasn't and when I asked the reason, I was told by a manager "That they weren't privy to bank information and couldn't tell me anything". Interesting since they had no problem collecting the money for the service of which I was denied, but could give me any further information, nor the information of the bank which denied me. To make a long story very short, I am basically out $139.00 for virtually nothing. I gained absolutely no benefit from filing with them because the end result is the same, except alot more costly.

In 2002 I withdrew money from a 401K plan and needed to ensure that I had my taxes filed correctly because I believed if anything I would have to pay a penalty. I brought all my papers and when the work was done, I was advised that I would receive a refund of 1093. I repeated 3 times that I thought this to be incorrect but the preparer said the computer took and that my age (not at the time of withdrawal evidently) said I had no penalty or fees to be paid.

I just received an audit report which now states that I owe $1054. I advised H&R Block and they in turn advised me that because I had not purchased a Peace of Mind contract they were not accountable for the error. I paid them to do my taxes and feel I should not have to pay more for Peace of Mind when the error was their's. In addition, under that standard contract they need 4-6 weeks to determine if they are even accountable for the interest that is/has accured/ing. I don't get it. Because I need to protect my own credit standing

I cannot let this go without making some effort to pay the monies owing but hopefully others will benefit from my experience and find some reputable person to do their returns without having a letter show up just before Christmas from IRS. I do not know what stand I can take other than to inform others of their money grabbing system and unprofessionalism in dealing with other people's money.

My 2003 taxes were calculated incorrectly apparently by H&R BLOCK here in Farmville, VA since I have just received a letter from IRS stating that I owe them $537. plus tax interest of $46. making my Total Amt Due IRS: $583.00. H&RBlock has done my taxes for many years always in MD until I retired and moved to VA. where the 2003 tax return was done.

After I sent in an my 03 Taxes, I received a statement of more taxable money and I had an Amendment done by H&R Block here and returned my tax refund. Do your records show I DO OWE this additional amt. in taxes for 2003 of $537. + $46. Interest? Total Amt due is $583. due by Nov 2, 2005

I used the online service that claimed for $49.95 you would receive online assistance if needed. When I needed it I could not contact anyone. I then had to pay another $29.95 to speak to a tax prepare person. After the review was done I was told I would only be billed and additional $100.00 When I argued the charge saying I had already paid another $29.95 I was told that the fee only covered 3 questions and I had asked more than 3.

When I actually only asked one. This person did not help me to find any write offs I might have missed and told me I had taxes owing when I knew I could not possibly owe anything. I never finished I went to another preparer and had my taxes done for $9.95 I owed nothing and have writes ofs to use next year. They are a rip off, false advertising.

We received a notice from the IRS stating that we owed $967 ($49 is interest) on our 2003 taxes. It appears that my husband's retirement 1099 was not included. I made an appointment (had to wait a week to get in). Took the 2003 folder & found that I did not have a copy of the state taxes they had prepared for us. The deadline for payment is May 11, 2005 so I mailed a check today.

After many calls I was told by the Davenport office that the person in charge of the Muscatine office had been given my message and it was up to her to call me. They were supposed to get me a copy of the Iowa State Tax & double check the calculations on the Fed Tax return. I have yet to hear from them.

I paid many penalties for late payments and my friend was out the money he charged on his credit card. Furthur,they NEVER told me that they did not file -- had I not checked prior to 4/15 I would have been in default of the tax laws.

She wanted a quick tax Return. I could have filed it for her FOR FREE on the internet due to her Income. She ended up paying $160.00 to H&R; Block for an E-Z FORM! I told them she is mentally-challenged which they had to have picked up on. They defended themselves saying they throughly EXPLAINED the process to her and she AGREED to it!

They forgot to MENTION to her that she could get it filed for free at many places or by someone with a computer (ME) due to her low-income status and short-Form filing form! Up until 2003 I filed it over the PHONE for her in about 15 minutes, both her Federal & State Tax! She got a ride to the office and thought she would surprise me because I always do her taxes for her every year and usually she gets it back in 2 or 3 weeks.

That "instant refund" was like drawing a POOR MOTH to the flame! H&R; Block would not concede and did not return one red cent to her! Her total refund was about $600.00 and they took $160.00 of it to file an E-Z Short Form!

On 2-14-01, I received a call from H&R; block that told me they have my check there to be picked up. I questioned this because it was supposed to be direct-deposited. The woman told me that the check was from a finance company, Household Finance, who does the rapid refund financing for H&R; Block. They took $266.95 in fees out of our return for bank fees, etc. We did not apply for this rapid refund loan at any time for any type of financing.

On 2-15-01, I went to the office to see the manager, Tina, who said this was an error on their part and that she would submit a refund for the finance charges on a loan that we did not apply for nor request. She also stated that we would get out $100.00 back since our tax return was sent to Household Finace Corp and not direct-deposited into our account, which was the service that we paid for, which made a total of $366.95. I have not received my money back from them.

I contacted Tina on 3-1-01 and she was surprised that we still have not recieved a check and told me that Pat Perry handles this who is the overall supervisor for Burlington County NJ. I contacted Pat and she said, "Who told you you were due money back? I've never heard of you".

I explained the situation, that somehow, I was defrauded $266.95 of my return and it was due back to me along with a $100.00 refund for a service I did pay for and I didn't receive.

I am out $366.95 ($266.95 of which were taken from my refund for bank fees and finance charges on a rapid refund loan that I did not apply for nor receive in 2 days which the rapid refund advertises. This Pat Perry will not take my calls or reply to the written faxes I have sent her office including a written document form the Marlton office saying that I did not apply, nor authorize this service or its fees.

Jessica should write a certified, return-receipt-requested letter (faxes and phone calls are NOT sufficient) stating her case and demanding a full refund within 15 days. If she doesn't receive it, she can sue the company in Small Claims, Court.