E*TRADE Reviews

Worst brokerage ever. I transferred money to E-trade only for them to "restrict" funds and never unrestrict them. Funds are still locked and inaccessible to this day. Effectively, the money was stolen.

I'm an ETRADE customer for 15 years; they suck now. I've been on the phone for 45 minutes trying to get my debit card to work and they're trying to sell me financial services I don't want. I used to have someone I could call who knew me and was helpful.

I had a really bad experience with e*trade, and I couldn't withdraw my money. Thankfully, “Imperial-Wave” intervened, and I was able to get my money at ease in a successful way, with their professionalism.

Can't wait to pull my money from E*Trade and place with a better platform. One of so many disappointing experiences is the lack of customer service. Purchase a short position, a margin call was made. I made a deposit, but they purchased a buy back of the stock that I had shorted (at a higher price). Then immediately afterwards (11 minutes) processed my deposit that they had to see was already made into my account. Even if I purchased it back, my loss was $791, 1 day trade count and get this.... They even charged me a $20 fee. Want to trade stock? Stay away from E*Trade!

I attempted to open an account with E*TRADE on two separate occasions and was unsuccessful both times. The overall process was far more complicated than it needed to be, with excessive steps and unclear instructions that made the experience frustrating from the start. What made matters worse was the lack of support. The account specialists I interacted with seemed inexperienced and were not able to provide helpful guidance or solutions. Instead of simplifying the process, they added to the confusion and left me with more questions than answers.

Morgan Stanley Etrade bank cannot be trusted with your money! They are withholding my money that does not belong to them! I am the rightful owner of the money and it is my understanding that it is unlawful to withhold anyone's money for no reason whatsoever. I deposited a cashier's check that I was heir to resulting from my father's passing. They closed my accounts I had with them saying there was suspicious activity and I called them daily to verify the transactions were me.

After being a loyal E*TRADE customer for over two decades, it pains me to say that the quality of their customer service has plummeted in recent years. What was once a reliable platform now feels frustrating and inefficient, particularly when it comes to getting support. My recent experiences have been incredibly disappointing. It seems that E*TRADE has increasingly outsourced its customer service operations, and the difference is stark. Gone are the days of speaking with knowledgeable and helpful representatives who understand your needs. Instead, I've encountered agents who sound unprofessional, struggle to grasp the issues at hand, and frankly, appear unwilling to work towards a resolution.

Been an ETrade client for 28 years! Since Morgan Stanley bought them, there has been nothing but trouble. I’ve always had the best experience with ETrade, but now, you can’t find anyone that knows what they are doing, takes numerous phone calls to get anything done, and I’ve had to push to get a supervisor, who still has no idea how to solve problems. When they merged computer systems, last year, my RMDs stopped coming, resulting in three months with no income, unbeknownst to me, and apparently, unbeknownst to them also. Took five calls, over a week, no one had any idea what happened.

I want to express my disappointment with the level of customer service I recently received from E*Trade. As a customer of a brokerage services provider, I expect professionalism, timely responses, and clear communication — unfortunately, my experience fell short in several areas. Despite multiple attempts to resolve my issue, I encountered long waiting times, inconsistent in-formation, and a general lack of follow-up. These delays and communication gaps have caused unnecessary stress and have shaken my confidence in your company’s commitment to customer satisfaction.

I made a wire transfer because I never received my debit card. They canceled my transfer and put a hold on my account to prevent me from using my money for over ten days. No explanation =no supervisors. Very rude and unprofessional. Worst bank I have ever used.

They gave me level 3 then took it away the next day for no apparent reason. I couldn't sell my stock because they froze my account at level 2 and had a freeze on my stock when I had the cash to cover the sale of it and it dropped over 100 dollars in one minute! They are terrible and unfair! The rich get richer! Unbelievable. I'm cleaning this account Monday and going to Fidelity where I have level 2 and can make bear call spreads! I'm so mad!!!!

I have a banking problem with my E*TRADE account. I closed a CD with PNC Bank and arranged for PNC to deposit the funds electronically into my E*TRADE account using an E*TRADE deposit ticket. 3 days later I log into my E*TRADE account and not only were the CD funds not deposited, but the same amount of money was withdrawn from my E*TRADE account. E*TRADE allowed money to be withdrawn from my account using a deposit ticket (I have the screen shot). Furious, I called E*TRADE to speak to a manager to inquire how this could happen and he claimed the deposit tickets were old, and that using deposit tickets for withdrawals was the fault of the people at PNC bank and it was not Etrade's fault.

E*trade is a very bad place to invest your money. I was their for more than 10 years. You will never make money at Etrade. The hidden charges will eat up all your profit. If they suspect you want to move your money, they will make the process very difficult for you, just to frustrate you to change your mind. The customer care service are very unprofessional, and dishonest. They lie all the time, you can never get a manager on the phone when you have a question or concern. Do not waste your time and effort investing at Etrade. If you have money at Etrade close your account and move your money elsewhere, They are a very dishonest brokerage firm, out only for themselves, to make money over your head only.

This is the worst broker on the planet!. I opened an account, I was able link my bank account, I was able to transfer $20,000 to my account. They had enough information to do that. But the next day I could not log into my account, they ask for my phone number, then say they could not verify my account. I call, I have to wait an hour on the phone, only to have them say I need to upload my drivers license and letter asking for login help. But they still will not open my account automatically, they said I had to call back in 2 days! Every call is an hour wait for them to answer!

I received two emails talking about a promotion, I followed two $10000 deposits & keep 50 days as required but I got only one reward. I contact w/ them. They said you got one. But their email never say only one...

Surprise reorganization fees, consistent freezing of accounts even with security codes, stopping transfers and trades previously set up and no fractional shares. ETRADE just got worse with time especially since the recent acquisition.

Absolutely outrageous experience! After losing a security token on my broken phone and SIMPLY trying to reset it on a new one. I urgently needed access to my account, and though I reset the VIP secure token over the phone last week, now—without any clear reason—I’m being forced to send a pile of documents to verify my identity, which takes 2-5 DAYS! This is beyond unacceptable. There are plenty of ways to verify identity over the phone in real time, yet your poorly designed system prioritizes unnecessary delays. HORRIBLE process, HORRIBLE service, and a HORRIBLY run company. Rest assured, my account will be gone in 2-5 days—just like your ridiculous identity verification process.

I had a security breach where details of my account was stolen and my balance drained. I reached out to support and they kept playing games with me for over 9 months. It was a truly sickening experience as other brokers I've worked with in the past are energetic when it comes to fraud on their platform. The lackluster behavior they exhibited bewildered me and I had to seek external intervention from cyber forensics to solve what they should have helped me with. Use at your own peril. If you're having same issues, then reach out to cyberforensics on X or go to their website.

They made my new account a margin account and I didn’t ask for it. When I started to trade they used my margin buying power to execute trades instead of my cash on hand which caused a margin balance which I did not want.

I'm a trustee and E*TRADE is refusing to release trust money they hold. I've spent 6 months filling out endless forms, talking to representatives and being threatened with their lawyers, who are unclear about NY trust law. I've dealt with several brokerages and ETrade is the worst by far - they have even out-bullied T. Rowe Price, and I never thought I'd see that. Other large brokerages that are more reasonable and even pleasant to deal with are Fidelity, and Vanguard (though incompetent at times) and smaller outfits like Dodge and Cox and RBC Wealth. If I were looking for a brokerage, I'd avoid ETrade.

Services and customer support has plummeted since Morgan Stanley took over. The online forms do not work, and when you call customer support, there's no interest to fix it. Instead, they encourage you to use paper. Submitted IRA distribution request, and the only way to get status update is by calling in, to these customer reps who seem well aware of the shortcomings. The processing is snail pace, and you wouldn't know that they need more documents until you call them. Then they ask that you call back to confirm receipt and to request that they continue to process the initial request. Takes weeks to complete what took 2-3 days on Schwab. Needless to say I'm moving my funds elsewhere.

After having an account with E*trade for 2 years, they suddenly locked me out and I now have to prove to them that I am the actual account owner by submitting a bunch of personal documents certified by a notary even though these documents had already been provided when the account was originally opened. They are holding my money hostage.

An E-Trade account with shares was setup by a former employer for me and the former employer went bankrupt. Due to the bankruptcy the stock lost all value. Instead of E-Trade closing the account they kept it open. I have other E-Trade accounts and decided to deposit money. As I deposited the money E-Trade charged me a $38.00 Service Fee for a Mandatory Reorganization Fee. I called Customer Service to was not provided a clear explanation why I was charged a fee and not the company that went bankrupt. Also E-Trade refused to refund the Fee. I am closing all my accounts with E-Trade.

I have been a loyal E*Trade Bank customer since back in the early 1990s when it was TeleBank. We have a few rental properties, so the checking account category and subcategory features, which you assign to payees, were very convenient since they would automatically show up in the check register after payment. However, several years ago this feature was broken so I would have to manually enter categories and subcategories in the register for each transaction. Multiple calls to E*Trade support have yet to have any effect on the issue.

I have been an E-trade customer for several decades and they were a good company with excellent customer service and trading platforms before Morgan Stanley came along. Since the take over the trading platforms are in disrepair with no plans to fix and the customer service is horrendous. I talked to someone today who sounded like he was sitting in his kitchen with his wife making so much noise that I could barely hear the guy. I have tried to close 3 beneficiary accounts for over 8 months now, because they have fractional shares not worth $100 and it takes a manager to sell those factional shares. I was calling once a month and now I call every week; they give me the exact same story every time, it's insane! Do yourself a favor and stay away from Morgan Stanley and if you are with E-trade transfer your money elsewhere like I have.

I have used Etrade for about 25 years. For most of that time it was best-in-class. I started with an individual investment account, added stock option management, an IRA, Roth IRA & savings. Then I opened investment accounts for the 501c3 charity where I was CFO. At my own company I decided to direct 401k accounts to Etrade. So I had been very happy for a long time. Shortly after Morgan Stanley took over, Morgan Stanley migrated my accounts from Etrade to Morgan Stanley. The account numbers and the MAILING ADDRESSES CHANGED! For 13 months and counting I have been trying to get Morgan Stanley/Etrade to correct the address issue. I have half a dozen written confirmations that the problem has been solved and yet 401k statements continue to be mailed to someone else.

Terrible customer service. I've tried to complete a stock transfer for nearly a month. Their "transfer group" doesn't accept investor calls, and they've sent rejections to the forms I've submitted four times. I've been forced to speak with their customer service department five times. The last two agents have told me the forms are in order, and the transfer should be processed soon. However, every day I receive a notification that there's still a problem with the forms, even though the forms clearly show there are no issues. The only alternative is to file a complaint with the S.E.C.

The dividends in your account are NOT credited promptly. Most firms credit dividends right after the market opens.... but not ETrade, they HOLD them so they can squeeze an extra day's interest from you!!! NOT GOOD.

First, the people I have reached on the phone - after waiting on hold - have been courteous and helpful. My problem is E*TRADE's website. Like many people in this country who live in rural areas I do not have reliable cell phone service but texting is the ONLY way E-trade will verify my account when I try to log in which means I cannot log in unless I call them and wait on hold. Every other online platform has a backup to texts but not E-trade. I used to think this was an oversight but after reading the other reviews here, I'm beginning to think it's deliberate. Just another way to avoid giving me my money.

Almost two months, I cannot get my money back and I cannot make investments. Customer service send me to Morgan Stanley, there sent me to E*trade App. I talked again with customer service, where I was told I would get my money next day. It has been two weeks, no money, no change to invest it. I hate the moment I sent them my money.

My Roth IRA account has been restricted since 2019. This whole year, I have been trying to either get it unrestricted or transfer my money out. It is ridiculous that this issue is still unresolved. It is worth filing a complaint with FINRA, moving my accounts elsewhere, and passing along knowledge of this long-running issue to others so they can be aware.

I had over $5000 in my account. There was $233 on hold. I was allowed to withdraw $4800 early on Friday morning. Immediately I was notified the transfer was in process. 12 hours later I received this notice. “Due to a technical issue, your ACH transfer request below could not be completed. You can resubmit your request anytime.” I called to ask for explanation and just received nonsense answers. When I asked for a supervisor I was told none were available. I had strange fees taken in the past and tried to get an explanation. After several days with no response I contacted the FTC. They assigned a case number and said it there are any other suspicious activities let them know immediately. I told the representative several times I just needed my money, I had plans and just got the run around. I like the company platform, but the customer service just gives the run around.

AVOID E*TRADE AT ALL COSTS! Absolute Nightmare Customer Service Experience. I've been trapped in a two-month bureaucratic hellscape trying to unlock my brokerage account. Despite repeatedly submitting all required documentation (W9 and Social Security card), E*Trade refuses to unlock my account. CRITICAL ISSUES: Endless phone calls (45-90 minutes each time). Constant runaround from customer service. Perpetually "busy" managers who never resolve anything. COMPLETELY BLOCKED from trading or selling stocks. SUBSTANTIAL FINANCIAL LOSSES due to their incompetence.

They make it easy to put your money in but hard to get it out. I've been trying for over a week to make a withdrawal from my individual investment account. I've literally spent hours on hold and when I finally do speak to someone and then get transferred to someone else, I work through the problem with the person and they tell me the problem is resolved. Then I get another notice that my account has once again been restricted due to unusual activity. Apparently a withdrawal is considered unusual activity. Then it's back on hold again waiting....

I had nothing but a horrible experience with E*TRADE. They lock my account every other time I sign in. I call them and clear the account after spending excessive time on the phone. They assure me that the problem is fixed. Next time I sign in and the problem reoccurs. Sometimes I get prompted to enter my phone number for security clearance. I enter my phone number and the system says the phone number is incorrect. Well, it is my phone number, E*Trade’s system needs to be fixed. I had to call them over 10 times and that was after I reduced my dealing with the bank to minimal necessary to pull my money out of there.

Horrible experience. I contributed my self employed Roth in this e*Trade. They are dragging or unnecessarily delaying the fund roll over since last 11 months. One or other excuse and blocked my account from online access. They won't respond back by mail or email. Take more than a week for just an uploaded document's response.

Etrade customer service is below 1 star rating. I tried to transfer funds from one account to another account within Etrade. So far, it has been 3 weeks with back and forth requesting additional documents and prove of identity. Then, they put a restriction on my account without reason and unwilling to provide any clarification of why they're doing this. Everything time I call, customer service say you need to "talk to them but I can't transfer you, they will call you directly". They never call.

I ended up with an ETrade account because my employer used them for their stock options program. After separation from the company, I kept the $1500 account open and "played the stock game". I settled on a few dividend stocks using DRIP and basically "let it ride". Recently I logged on to see how that account was doing only to find that a security was missing and I had a negative balance. A $150 "gamble" was a "bad bet" ... that's on me ... oh well. The now $5 value security was a bust. Enter the ETrade account bashing - the two 'events' associated with that security were assessed a $38 fee. Appalled to be punished on top of the loss, I elected to get my money out of Etrade... now they are again assessing me $75 "Transaction fees". If I'm lucky, I may get out of this scam brokerage with my original $1500.

Terrible customer support, not knowledge, doesn’t understand their own platform. Their platform has so many bugs and displays inconsistent information between their own desktop and mobile platforms. Developers claim it’s working properly. Once Morgan Stanley bought Etrade, their products and services went in the garbage. They withhold your dividends for extra days compared to other brokerages. Stay away from ‘etrade. Much better brokerages out there. No wonder better business bureaus rating is an F.

Horrible, incompetent, paranoid, hostile, and unreliable! If you enjoy being locked out of your account several random times a year for no reason at all then E*trade is for you. If you enjoy losing thousands of dollars while helplessly watching your portfolio go up and down while you wait for over a month for restored access to your account then E*trade is for you. If you enjoy being lied to and treated like a criminal and repeatedly asked for ID proof that you have already sent them several times then E*trade is for you. Worst experience ever! Don't say you weren't warned.

I have broker and IRA accounts since 1999. This week in the broker account E*TRADE put a stop on my trading securities and will not allow me move existing cash out into my checking. I cannot get help from customer service. I have other broker accounts including Fidelity since the 1980s and have never experienced anything like this.

Both during the recent GME meme stock rush (2024 one) and also during the yen carry trade crash their website went offline for multiple hours. You can't trust them to be available when there is volatility. The reason is because they now use Morgan Stanley as their backend who its pretty obvious goes lowest bidder and is not able to scale rapidly when conditions require it. Also Etrade has many fees Fidelity doesn't and just about everything has gotten worse since Morgan Stanley took over including execution time and ETrade also does payment for order flow so they front run you as well.

These greasy, thieving dirtbags have started emailing me about a "Max-Rate Checking account" which is nothing more than an obvious phishing scam to get my identity information to commit further frauds such as taking out loans in my name and seizing control of my bank account. If these **hats continue they'll end up in prison. They've also been doing this to thousands of other people.

Customer service is horrible, they are extremely unorganized and lose pages of documents between departments. I have been trying to open a corporate account for over 3 months now. Still getting told pages are missing every time I call to see why it's not active yet. They will not not notify if there is an issue either, you literally have to call them every time and do the same process over and over with no results. I cannot believe the lack of communication there is with these departments "Customer service and back office". I will pulling my funds and moving brokers at this point.

Etrade has the worst customer service of any financial organization I've ever worked with. I had several million dollars invested there and could get no service whatsoever. Getting my money back out was a nightmare. Avoid these people at all cost.

Customer service is atrocious. Check BBB reviews. I have tried for 8 months to complete a cash transfer from my brokerage IRA account at Etrade to my brokerage IRA account at T.Rowe Price. Each time they come up with a reason not to transfer the money. I have complied with all their requests but am still unable to get them to transfer the fund. They have refused to let me talk to a supervisor. At wits end as how to get this simple transaction completed.

I've been with E*trade for 14 years but Since E*trade partnered with Morgan Stanley its Customer service has taken a sharp nose dive. They are quick to enforce the PDT rule but no longer give you a proper warning before making that 4 trade and speaking to customer service is a waste of time, they have no interest in helping you and don't know how! E*trade was one of the few that HAD knowledgeable people who were there to help....no more, customer service clearly has been replaced with low paid employees that can only give pat answers on limited subjects. To make matters worse unlike E*trade before Morgan Stanley if you're flagged as a PDT your account is restricted until you bring it to $25K. No more 90 day restriction like E*trade. It's permanent....25k or leave. It's clear Morgan Stanley has no interest in small traders but small trader or investor stay away, there are better options.

I have been a client for close to 30 years. Recently, it took e*Trade almost 6 full months, and MANY follow up calls from me, before they were able to STOP haphazardly changing my mailing address and verification phone number WITHOUT my request or consent. During this time, they also sent letters to my address that were to clients who are not me. They also never followed up with me, and changed my representative multiple times without providing me with notice. I have a lot of history with them, and I'm strongly considering transferring my remaining assets out. For anyone new, STAY AWAY.

I'm always amazed with the level of service I get whenever I call the 24/7 customer service line. Take Jeremy ** as an example, who is so knowledgeable and courteous that he'll monitor the progress of my request to ensure it goes through without a glitch and commits to calling me back if problem arises. With the changes and peculiarity of various user interfaces among various brokerage firms, it's easy to end up with unintended consequences. So, it's so reassuring to have the service reps like Jeremy to smooth out everything. I was sad when E*trade platform took away my ability to get help through the message center like email, but the service reps I reach through the phone are so good that they keep me happy. :)

E-Trade Futures has proven to be an absolute disaster. I recently experienced a nightmare scenario where I attempted to exit my position at market, only to have my order remain in a "pending" state for a staggering 28 minutes. During that time, I watched helplessly as my daily P/L turned from green to deep red. I called E-Trade's futures department in an attempt to resolve the issue, but my call went unanswered for hours. This isn't an isolated incident; it's the second time I’ve faced this problem.

Etrade cost me $907.79 on a trade yesterday. I talked to three different representatives yesterday and today to try to get this resolved. They placed a market order on shares that I was holding and it cost me over $900... They told me it was from regulatory concerns, but it was not from a margin or maintenance call.

I received an email saying my account was locked and to call, called, it was all because they said I couldn't be retired at 55, I explained I retired from a government job where you only have to work 30 years. They "fixed it". I went into my account the next day and it's locked, I can't do anything with my stocks! Can't call because it's a Holiday, but that still means I can't do any trading. When I call the next day they say it needs to be approved and I am in a queue. To have my money and I can't use it is crazy!! Some people said to fix it they called every other day for a month!

I have been an E*Trade customer for over 25 years. Over that time I've seen some good and bad changes, but since being bought by Morgan Stanley it has sunk to new lows. Customer Service is pretty bare bones now and they no longer have the well-trained staff nor is staff available for those on the West Coast past 4pm (even though their website says otherwise). They make mistakes, a lot. Best to watch your accounts closely -- you can no longer expect timely notifications about actions you need to take on specific stock. I've written the SEC on 2 issues. I did get resolution, but these kinds of things were never issues before the Morgan Stanley takeover. Basically, communication sucks as MS tries to make a profit out of a service by eroding the service.

"Ben" is the person in customer service when calling E-trade. He is absolute worst at taking care of first time traders. Very hostile for someone that has very minimal knowledge at trading stocks. For a company that takes care of your life savings, you would think they have some sort of sympathy for people like us. Ben is rude, hostile and I do not encourage anybody talking to him. Please be careful dealing with "Ben" at etrade customer service.

E*trade is absolutely TERRIBLE for beginners or individuals with small account sizes. They REQUIRE $1,000 to access BASIC level 1 real time data. Yes, you read that correctly- BASIC level 1 data. This is absolutely PATHETIC!.. At the very least, this STRONGLY indicates/suggests they have cash flow issues and I would highly advise EVERYONE to stay FAR, FAR away.

I am beneficiary to E*TRADE accounts and have been trying for 2 months to gain access to the accounts. I was told I have to open my own accounts before I can have access to the funds. I have made numerous calls and submitted all the documents they asked for. One account was never opened and I was told they cancelled it after 30 days. I had to start over. Each time I am told there is more time needed for this or that department to approve a part. They are either poorly organized, understaffed, the staff is lazy, or they are deliberately holding the money. It makes me want to take the money out and invest elsewhere. Either way, this is poor customer service and causes additional stress and frustration when there are so many things to do upon a death already. There should be accountability when an account owner dies. The accounts are locked and nobody has access to know what ETrade is doing with the account.

I am still reeling from the utterly unprofessional and cruel treatment I received from E*TRADE Morgan Stanley's customer service over the phone. In a shocking display of disdain, the representative Ryan ** callously informed me that my account had been terminated, citing that Morgan Stanley no longer wished to do business with me. This revelation was made all the more egregious by the fact that my funds remain invested with them, yet I am now denied access to my own account and money.

I have been trying to get money from my IRA for over two months. I've called multiple times, was told it was in process, told I completed the form wrong, after fixing the form, I was told it was the wrong form, I completed the right form and was told I was missing one digit from the account number so it could not be processed. They are not calling me back, they won’t help me get the money and it’s my money! It’s been 2 months.

In an era dominated by technology, the internet has become an integral part of our daily lives. While it has opened up new avenues for communication, learning, and entertainment, it has also given rise to a darker side online scams. E*trade is really having a bad time I guess and I think they are folding up. I have been having a series of bad experience with this company and from other peoples reviews you can practically tell from other people's review as well. But regardless of the trouble they put me into, I was able to get all my money retrieved, Guard claims (no space helped recover all my funds.

So far E*Trade has provided me with 2 amended 2023 tax forms; the latest dated 5/7/2024. If you don't mind paying hundreds of dollars (needlessly) each year to file amended tax returns, E*Trade is the broker for you! As an institutional investor, I have never had this experience with any other brokerage firm over the past 30 years. During that time I have worked with many brokers including, Schwab, Fidelity, Vanguard, CIBC, Smith Barney, Salomon, Lehman Brothers, TD Ameritrade, and DLJ. Unfortunately, I am now looking at moving my account to a firm with a more competent back-office. This poor level of service is just not worth the cost!

I previously left another review regarding E*trade's awful customer service. Well, they finally called me and told me we’d have to call Citi Bank for them to verify the bank transactions in order to reinstate my account. Keep in mind the reason it was suspended was because a $13,000 deposit didn’t go through, I have since made an $18,500 deposit which did clear and has been withdrawn from the bank. You’d think that’d be all the proof they need right? Nope. The rep makes me call Citi bank 10 different times all of which we fail to get connected to a rep. The E*trade rep tells me we’re going to call again to which I tell him, no, I’m not going to sit here and keep calling Citi and getting nowhere.

I have spent hours on the phone with customer service trying to get this corrected. If my stock investments tank then I can't even sell. Why can't we team up and file a class action lawsuit against ETrade. I'm retired, I have the time. I'll help head it up. This really calls for legal action.

This is one of the worst service I ever received from E*TRADE. There is an account restriction status, I have provided all the required information and it is been pending for the past 5 months. Nothing is being done in this issue. Every time I reach to customer service they ask me to call after 3 to 4 days. Nothing will be changed in that 3 to 4 days. There will be no update what is going on with the account status, nobody knows where it stands, when it will be resolved, how much time it is gonna take. Why the hell do you have the customer service and why do you have this 401k service. I am going to close this account and will move on to new provider. I would never recommend Etrade to anyone in my life.

I went to E*Trade to set up accounts for a trust. They have great savings account rates, but they won't let you open one for a trust. OK. I set up a personal savings and have had no problems. I also tried to set up a brokerage account for the trust. That didn't go as well. Despite assurances that it would be open within a week, seven weeks later it was still not functioning. Customer service is terrible. Some reps are helpful, some are making it up as they go along. When more information was needed, they didn't contact me, they just waited for me to call in and find out why they hadn't done what they said they would. (This happened three times.) In one instance, I had sent them what they needed, but whoever received it didn't know what it was and failed to attach it to my account--despite account-specific, secure messaging.

A nightmare from HELL!! After our father passed it took us over a year and having to hire lawyers to get his money out of Etrade!! They really don't care and are excellent of giving you the runaround. If you have investment accounts MAKE sure that you have EVERYTHING in place for your beneficiaries. Also really make sure that you have done their paperwork for beneficiaries otherwise you will be hiring lawyers to get your money from them. DISGUSTING.

We had been E*TRADE happy customers for over 20 years until the last 2 years! Not sure if this is coming from Morgan Stanley acquisition but we are evaluating closing ALL our accounts with them. Their customer service is the worse! Twice they have frozen our accounts because or unusual activity and they do not call or anything! EVERY OTHER MAJOR BANK CALLS THEIR CUSTOMERS WHEN THERE IS A FRAUD ALERT. We instead find out the hard way when we see that the accounts cannot be accessed because they froze everything or any payments are being refused from our regular payment commitments. Last time they did not even recognized the fees we had to pay because of their MISTAKE! Seriously, this is unacceptable. Travis ** - refused to even put a note on the account to note that we will NOT PAY for any fees again. Shame on etrade and shame on Morgan Stanley for having such a terrible customer service!

Used to Love Etrade. Ever Since Morgan Stanley bought Etrade (both the bank side and brokerage) they turned to crap. Where to start. They closed Etrade managed accounts and transferred them to Morgan Stanley. Outside the mess of not having a log in and spending hours on the phone with them, now I'm told the Tax records aren't exportable since it's a closed account. Way too many unresolved issues with the merger and a clueless customer support staff.

At E*TRADE's request in written correspondence I received in April 2023. I voluntarily closed positions in my account and withdrew funds because they indicated they had elected to close my account (I believe they did this in retaliation for my moving my retirement account to Ameritrade). I assumed my account was closed. When I did not receive my 1099 consolidated form by Feb 15, I went to E*Trade website and attempted to login. I could not, the system indicated I was not recognized. I called E*Trade on 2/23/24 and found the account was still open and limited to withdrawal only. There was still a fractional share in the account. I indicated I could not access the account and requested that my tax forms be mailed to me. The attendant indicated she put in a request and it may take 10 business day.

If you want to waste your life figuring out their IT, not getting access, trying to get customer services and developing an ever-growing feeling of despair, then E*TRADE is the one for you! Everybody else should swerve them! Two weeks of trying to get access after getting a new phone! TWO WEEKS! Customer service is non-existent!

I have been an active trader at E*TRADE for almost 30 years. Obviously, I like the brokerage. But in the last 9 months there have been several customer service failures. It was great in the first 29 years. I only had one trade I thought they bungled, but it was partially my fault too. I have bought stock, options. Sometimes complex options like spreads and calendars. worth tens of thousands of dollars. But recently they would not approve an account for the simplest option trade level for over 2 months. They also locked me out of one account, simply because my answers to a trade questionnaire did not match a previous set exactly. This was some kind of security measure. Dumb. Then they claimed I declined the request. Also dumb. Ever since Morgan Stanley took over, it has really gone down hill. Avoid!

I have been a victim of this dangerous scam, I lost everything, I never received a penny back from this platform, due to the shock I fell sick for a couple of weeks and couldn’t think right. Had to see a therapist due to the anxiety and shock. After some time when I was getting back to normal I began carrying out research on solutions in possible ways to get my stolen funds back from the scammer then came across The SWIFT Chargeback, Org when all hope was already lost. The dedication and expertise when handling the fraud case was very remarkable, open communications helped me recoup a substantial part of my stolen money back.

Please do NOT use this company. I have struggled nearly a month to move my funds to my retirement account. You call everyday, some one will come up with a new paper work every day. Each rep says different answers.

Can't get anyone interested in my issue. They just tell me to do something and then call back. When I call back you can't get the same person so I have to start all over again with my story. And each time I can back it's 20-30 minutes to get through. My account has been messed up now for 3 weeks. Wrote a letter to corporate and never heard from them so I guess they just threw it in the trash can. Consequences.

They will steal all of your money. One day I logged in and it showed that the thousands I had invested were gone! Shows they were sold last week and I sold nothing. Called E*Trade & they tell me they took it all for maintenance. Total joke and thieves!!

Switched my accounts from another brokerage right before E*Trade was purchased. Took me 3 months to get all of transfers done and money was lost in the system during the transfer which they left it up to me to find. Told originally it would be two weeks total. Employee I worked with originally was laid off and had to start over again. Finally got a supervisor who helped after about 3 hours on the phone and 9 calls. Currently locked out of accounts due to their computer problem and as usual wait is over 20 minutes to get someone on the phone to help. DO NOT switch to these people for any amount of money. I had Scottrade then TD and was happy but I bit for the payoff to move and have regretted it ever since. I will move my funds out as soon as I can.

I've had an E*Trade investment account for nearly 15 years. I transferred my account to Schwab because Morgan Stanley has a long history of predatory practices. True to form, E*Trade Morgan Stanley charged me $75 to transfer a $250 account. They refused to waive the fee and demonstrated zero concern for what anyone thinks about it. Expensive lesson re-learned about dealing with Morgan Stanley, except that this time it wasn't my choice, as yet another big fish swallowed a previously good little fish, and everybody else got screwed. Yay for American capitalism.

I've had a brokerage account with ETrade for almost 10 years. 2 years ago I clicked on a suspicious link and was concerned that I could jeopardize my account so I had ETrade close it and open a new one. In doing so they inadvertently omitted my middle name. After this I was restricted from purchasing stocks or moving money out of my account. They told me that I needed to show proof of a name change, but since my name had never changed, I could not produce documentation to show a "change" in name.

They accepted deposits but No withdrawals, froze my wallet for no good reason, can you imagine?. All of my bitcoins trapped for months, their customer service never responded to a single email from me! No one to call or talk to, such lack of integrity, I can't imagine how many innocent people who E*Trade has swindled, I came across HIGHFORESTCAPITALLTD.COM and with their assistance, I got back my $79k investment.

I have been trying to transfer my money from e*Trade to the financial advisor handling my retirement account I have at BMO for at least 5 months. (Now that I'm retired, I've consolidated all my money to 1 account.) I've filled out the application they said was missing in June, 3 months ago. They are still "reviewing" my request. The SEC is now involved. They contacted them twice and still my transfer request is being denied. I would leave 0 stars if I could.

Made my initial and only investment in 2018 and left my account in what I thought was "good hands". Went online this year (2023) to make an investment and learned my account had a "Restriction" on it that prevents me from accessing my $. Spoke to customer support 6/16/23, 6/29/23, 6/30/23, 7/05/23, 7/14/23, 7/25/23, 8/15/23, 9/08/23, 9/15/23. Jumped thru all their hoops, told I needed to "REPAPER" account, did so, told I needed to re-verify bank, did so, and now 3 MONTHS LATER - STILL CANNOT GAIN FULL ACCESS TO MY ACCOUNT. Called Morgan Stanley on 9/15/23 and they advised they cannot access E*TRADE. ***DO NOT USE E*TRADE!!**

I have been a customer over 10 years and I've noticed that over the last couple of years, the service department has been getting progressively worse. My most recent experience is a relatively simple request to consolidate a separate account of my wife's under my log-in. The main problem with E*Trade is that their customer service personnel cannot speak directly with the back office operations department. They can only email. I have spoken with no less than 14 people, including two supervisors and the research department, spent over 6 hours on the phone, and they still can't figure out why the back office keeps rejecting the request. Every time I call they promise to escalate and/or follow-up, but only 2 have and neither had good news. I frankly can't figure out how they manage to stay in business, and having Morgan Stanley purchase them certainly hasn't helped the situation. My advice, run away! Run as fast and far as you can!

I have been a long term customer of E*TRADE. However, of late, there have been so many issues. I have recommended numerous clients of mine to Etrade. However, I am forced to take mine and my client's business elsewhere. They are not the same. They are arrogant and high handed. Time to find an alternative.

Etrade has improved for the better since Morgan Stanley took them over. At least they have never stopped me from transferring money back and forth to my original bank account. Robinhood has prohibited me from transferring out and I am only one of their victims. The bar is low when I compare them...Etrade is so much better. I like the ease of use on their site too...much better than Robinhood. I've been a customer for about 10 years now.

I have never dealt with a more difficult company. I was using a new browser that needed a 2nd verification code for me to be able to get into my account, even though I provided the correct username and password. They were trying to text a 2nd verification to my home phone. I called and asked if they could give me the code over the phone. Of course, they could not. They wouldn't email, even though I have an email address on file. I was on the phone for 52 minutes trying to get a code to get into my own account. I gave my address and my employee number but because I didn't know the exact day of my hire date 22 years ago (I gave the month and year correctly) I could not get a code. While I realize online security is a must, I feel this went a little over-the-top. I am certainly going to look into transferring this money into a different account and will hopefully never have to deal with this company again.

My mother had $20 remaining in her account for many, many years. They never bothered to refund her money. How many millions of people do they screw in this way and how many millions or billions do the fat cats at the top of the food chain make from this unconscionable behavior. So far I am on my fourth call to try and retrieve this money. First they have to close up her account but they can’t do it that day. Then they can close it up the next call but it will take a couple days to open it up. I call to open it up but that will take a couple days to get the money out. I call a couple days later they say it is not open yet. On this latest call I am on the phone so far for 25 minutes and counting waiting to speak to a supervisor.

I used E*Trade for about 20 years, maybe more, but I finally had enough and left. My experience was positive for most of that time, but in the past six months things went downhill badly. I had access to their "elite team" for allegedly superior customer service, but even that became dreadfully poor. They failed to provide timely notice when a check I deposited bounced, there are incredibly long hold times and service reps who are not properly trained, and I found far too many bugs in the website, app and general corporate operations. The E*Trade point of contact assigned to work with me was kind but often ineffectual and failed at basic tasks like putting up an auto responder when he was out of the office, so once I didn't hear from him for over a week after I reached out.

Claimed I'd get "white glove" service for being with them for over 14 years and having a very substantial balance. Instead, Louis ** and 5 other operators confirmed that I can't take money out of my account on-line...only put money in because I have a credit line. Their tool to pay down the credit line was broken, and the "direct personal advisor" I had quit with no replacement, so literally there was no pay to pay down the credit line without eventually waiting on the phone for an hour. Look elsewhere.

I am helping put a class action suit… I am helping put a class action suit together against eTrade for the practice of conversion among other deceptive practices of locking customers out of their accounts and not giving them any recourse to access their funds for months and in many cases years. Often time eTrade will lock an account even after being provided with numerous forms of identification. Often refusing to disclose to their customers any explanation. If you have been a victim of eTrade's deceptive and likely fraudulent activity please respond with the the experience you have had and the amount in question.

Lost >$500K with E*TRADE. Have been trying to wire transfer my money for more than week and nothing has been done. Worst Power E*TRADE and E*TRADE Pro trading apps where you can buy securities and would not know what price you will get when you sell. One time I have to restart Power E*Trade more than 5 times to close my position. So many problems with their apps and nobody listens to you when you bring the problem to their attention. Horrible, Horrible experience including you are being told a different story each time when you call.

I have traded futures, options and equities with eTrade. 2 weeks ago, I put in a trade on the app and the price hit the limit price and the open order was removed from my orders, meaning the order was executed and I should have had the position in my portfolio. However, the position was not there. No open order, no position, but the market was moving and the losses on the account was appearing on top of the screen. This lasted for a few minutes before the position appeared in my account and I closed the position. The same day it happened to me on eTrade's regular website and I called eTrade customer service. They connected me to the futures desk and I explained the situation. The agent told me that this probably happened because of a temporary issue and shouldn't happen frequently. I tried to explain again that it makes one hesitant about trading when there are system glitches. He said it shouldn't happen again and this part ended.

I would never use this company ever. My parents both died in 2019 and due to the original trustee of their estate passing away the new new trustee didn't get the required paperwork to them because the new trustee wasn't aware of the account. So now E*Trade will NOT give out the funds to. They have stolen the money. We have jumped through hoops providing E*Trade everything they have requested, but they still won't release the funds. I have called several times, held on hold for hours finally get to a supervisor only to get told later they can't help us.

I left E Trade for horrible service and constantly not doing what they promised. They lock your acct randomly and then the people who can unlock it are unavailable until they get around to calling you back which took a couple days. Then when I left they did not transfer all the stock but locked the account for 2 weeks while I asked them to complete the transfer or unlock my acct so I could sell a falling stock. I called them 5 times and messaged them repeatedly. Finally after threat of legal action they transferred the remaining stock. I lost $14k because of them.

I have an ongoing problem with my account. Takes 90 minutes to get a person. Spent an hour on the phone. Thought it was resolved to find out 2 days later it was not. Tried again to fix it. 2 hours and still can't get it resolved Can't even talk to anyone. It just an online chat. Every time I ask to speak to someone, the online person gives me the runaround. Closing my account if this ever gets resolved. Bank somewhere else!

A horrible horrible mistake was made in signing up for a premium savings account with this crap show of a company. I literally haven't been with them more than a few days, and now I have my money held hostage. I tried to add the account to Venmo, didn't work, triggered some security flag. Called in on a Friday evening, couldn't get anyone -- with no indication on the phone that I'd just be on indefinite hold. Tried again Saturday morning after long hold, finally get someone from their "account servicing" team, told me I'd get a call back from their colleague. TRAP: I didn't get any callback. Whole weekend goes by, still no access to my money. Sure enough, you can still deposit or pull funds, classic. Now I have to call back in again and spend more waiting time finding someone. Just look at all the other reviews of people with similar issues. Stay ** away; you've been warned. If you transfer money to them, you may as well considered it lost.

Only myself and my family knows how much I regretted investing with E*TRADE. DON'T DO IT!!!, I was able to escape with the help of **. They got my returns after a lot of effort. I really appreciate all they did on my behalf. Stay far far away.

Etrade restricted my account when I tried to transfer money out of the account. The 50 plus transfers in were ok though from the same banks. I closed my brokerage account awhile back because the company is horrible and there are better brokerage firms. However the same account that was associated with brokerage account is also linked to savings account. Etrade made 2 3 way calls to my banks asking all kinds of questions. They wanted to call a 3rd bank but somehow I was able to stop that.

My account was restricted and on 6/3, I uploaded what was requested, called on Saturday and I was told the quality was not sufficient - uploaded upgraded quality, followed up a few days later and I was told my handwritten letter did not contain data that was necessary. I uploaded the handwritten letter with the additional data and was told when I called on Friday 6/10 that the file was being processed. I did a 2 hour 1 minute 32 second phone call on Monday. 6/13 finally being transferred to account activation and asked to hold while Johnny reviewed the file. After an inordinate amount of wait time Johnny returned and told me he needed to transfer me. I ended up with the feedback service which comes on after the Customer Service person hangs up the phone. This gives rise to fear and suspicion in my thinking because there never should have been an issue in the first place. I have never received an explanation for their action.

They closed my account for no apparent reason. Keeping my money locked up for months. Finally when I called them (they never communicated to me anything) they asked me to SNAILMAIL them countless docs. Still waiting. These guys are just plain horrible. I wonder if I'll ever see my money.

I’m a professional Insurance Broker for over 25 years, meaning that I interact with customer service and performance of big companies daily and never work with an entity with so unprofessional lack of training CSR waiting time and unfair Co. After opening or trying to do so with no reason after over 12 calls and waiting on hold for over 12 hours they decided to close my account (that was never really open) with no explanation because they said they don’t give reasons when they “Closed an account”. They make me send copies of all types of ID’s. They made a three way call with my bank they verify everything, why they did that? Well who knows because not even a supervisor knows.

If you have a problem expect wait times of a least a hour waiting to talk with someone. I deposited $500 with Etrade thinking it would be fun to learn about trading. A day after I deposited the money I got a message they want a copy of my social security card and W-9 to prove my identity. I'm 70 years old and have never had anyone make such a request. I want to transfer my money back to my bank and there is no way to do it. I've been sitting here listening to their hold music for over an hour now waiting to talk to someone again. I would not recommend this outfit to anyone unless you want to be angry and frustrated.

Shawn, or Shaun however he spells it, is a skilled careful agent. It's rare to find a real person, let alone one that actually cares and is effective. I will spare you the ad nauseam, just let me say, I recommend E*Trade online help and specifically Shaun. Morning of 04-28-22, 9 to 9:30 or so.

First of all customer service wait time is over 40 minutes. Second of all if your check bounces they require a letter from the check issuer. They restrict accounts if you make profits and want you to close the account by making it impossible to trade and imposing restrictions. Avoid E*TRADE. Terrible company.

Attempting a simple inherited account transfer - multiple problems:

Shocking in one word. I wanted to open a new account with them and uploaded all the required documents as instructed by their customer service 3 months ago. Over these past 3 months, I have talked to nearly 20 people from their customer service to see what is taking so long. They answered all differently and asked for different documents, messaged me later to say they don't need them anymore, and in 3-4 more days it's all done. When I followed up after a week, they told me they do need them. They finally rejected my application after 3 months and said I have filled out an out-of-date form which I was given by a customer service rep. Close to 20 people checked my files and at no point they told me they need a new form, and what was the out-of-date form doing on their website?? God knows. I am really surprised this business is even running.

I transferred $20,000.00 to start investing on E*Trade, then for no reason they blocked my account. After 1 hour and 15 minutes on the phone, they finally unlocked it. I tried to use it and it was again blocked. I'm on the phone again for more than 30 minutes and it goes far. If you have all day long to be with them on the phone, you maybe be lucky to get your money back. It is a nightmare.

I am handling the estate for a family member who passed in Sept. 2021. I have settled all of accounts with all other financial institutions but I am still struggling with E*TRADE. I started the E*TRADE process in November 2021. Every call requires 3-4 hours on hold. Case Emails take weeks to get a response, if you get a response at all. I have been through two support persons. I finally received the New Estate Account 10 days ago or so. I have been contacted by a new accounts person who has been super helpful and has provided a direct email and phone number. They are working to help get the "cash" transferred from the old account to the estate account.

Awful customer service! Hour long hold times and I have had to call FIVE TIMES to simply get a back-door Roth conversion done. This is not something they allow you to do yourself online and they ** it up every step of the way... My wife did this in one 20 minute call with Fidelity. It was all handled. I have spent an entire day of my time on it due to the incompetence of Etrade service reps...

I am going to keep this brief because E Trades does not care but people should be warned. I have spent literally hours approx 28 hours on hold over a three week period. I left 18 messages with beneficiary account manager in which I never received a call back. I final sent an email blast plus 12 physical letters before I heard from an "executive". Because I went to these lengths they will not release my deceased husband’s funds. I have hired an attorney who has sued Etrade many times and has said this is normal practice. I have recorded this nightmare and will continue to do so.

My mother passed away in July 2021 and in October we began the process of having her E*Trade assets transferred into an estate account. We sent in all the required signed and notarized paperwork in early September. It is now late December and after four previous occasions of waiting on hold for more than an hour each time, and finally talking to representatives of the Beneficiary Services Department – we are still waiting for the funds to be made available for transfer. This extraordinarily poor level of customer service needs to be publicized so they might do something to fix this situation. I am writing this while on their call in line again – waiting.

I've been an Etrade customer for about 20 years. They were never great--their website and mobile app have always been broken, and they've given me false information from time-to-time, but overall, they used to be decent, and they offered flexibility with things like their bond-purchasing platform that were useful. Since I had a lot invested with them, they used to even answer my phone calls immediately with their "elite service" they offered.

We invested and built our life savings with E*Trade, however as time went on, we were occasionally directed to funds or investments that maybe were more lucrative for the financial advisor or e*Trade and less suitable for us. When we tried to move our accounts, 5 total, with our life savings, the financial consultant with e*Trade all but threatened us with dirty tricks. We didn't realize what she did until we found our money in limbo for months with no way to get access or redirect our investments during these tumultuous times (pandemic, with market going up and down with less pattern). This action, really showed that "our" financial assistant was not "ours" but was out for themselves.

I have read all the reviews and shocked this company is allowed to continue business without an FTC, SEC, and FINRA sanction. My funds were put on a security hold to verify my information "due to suspicious activity". I appreciate they are looking out for me but after reading the other reviews, I believe they are trying to systematically usurp customer funds, deny widows and orphans access to their money, and intentionally make it impossible to get a hold of anyone. I will be looking to file a class action.

Opened an account over a month ago, it has been locked since I opened it. I declined the two step verification and bam! Lock on the account. I can't access my account to trade or withdraw my money. They have total control. I've been on hold for upwards of two hours every day. I've emailed, texted...I even drafted a letter and uploaded it to the account. Nothing!

This platform is great for beginners and even experts. E*TRADE guides the new users through its app and online platform and educates them with infographics and charts. Really simple and entertaining.

I had an account and used some of it. Later found out they allowed my account to be transferred into 4 other stocks without any notification to me. Always stay on top of your account and keep passwords a secret even from spouses, family anybody that is not you.

I have had to work with E-Trade for two death claims. One in 2018 and one in 2021. eTrade transfers out the bulk of the assets and then posts the dividend/interest payment to the decedent account. Multiple calls in 2018 and confirmation that the dividend/interest would be transferred over and it is still in the decedent account at eTrade and I'm now receiving escheat notices from eTrade. I had given up when it seemed the funds would never be disbursed to me after multiple assurances it would transferred and the account closed out.

It has been over a year trying to close an estate of my husband. The account is an joint account, but that does not matter to them. You do not have rights to account even though it is joint. Every paper I fill out has more to follow. Finally they okay it telling me my transfer will take place 5 to 7 days. It has been over 18 days. I sent a letter of demand, but no response. I have to get the lawyer involved. Widows should not have to go through this. I will be closing my account moving to different broker.

E*Trade set up traps for unsuspecting traders. There is a common rule that if you buy one stock twice and sell shares of these two orders once within a single day, it is one day trade, because you close a position once, although open a position twice. I opened position of same security 3 times and sold by one order all shares during the day. E*trade deemed it 3 day trades and said, that, unlike other brokers, they count trades by BUYS not by SELLS. It was my first trading day with E*Trade. Maybe they can invent and use their own rules on day trade if SEC allows this, but at least they have to put a note about it somewhere. I spent and hour with their Elite (mind it!) and Certified (!) trade specialist Jason **, who said he would find this rule advertised on their site. He could not. They counted my one trade as three and won't change it! Grossly dissatisfied with E*Trade and their customer service.

They take your money and then ask you to verify your account to be able to access it so you have no choice to submit to all their commands if you ever want to be able to access YOUR money again. Webull, Robinhood, Chime they all do this before so that they have not robbed you. I am a prisoner of paperwork. They had no problem holding my 10000 hostage. This should be illegal.

E-trade provides extremely poor customer service. Must sit on hold for a very long time and they don't return phone calls. You click the "chat" button on their website and for many weeks you get an "out of service" page. Transferred my funds to a competing firm; they answer the phone promptly and you speak to someone that is fluent in America's mother-tongue. Adios etrade.

My 91-year old father-in-law invested roughly 200K with Etrade. After losing about half of it, he tried to transfer it to another brokerage. ETrade refused the transfer. He went into assisted living and turned over the account to his daughter who tried to get the money transferred. They refused. She sent them a financial power of attorney. They still refused. Sent them a court-ordered temporary guardianship and conservatorship and doctor's diagnosis. Still refused. They even stated they will refuse any request from my father-in-law directly to transfer the money. So 100K remains sitting in an account nobody, even the person who opened it, is allowed access to.

I have had a very difficult experience dealing with my deceased mother's ETRADE account. I need to know how much money is in her account before I start the laborious process of getting my siblings in various states to get documents notarized, etc. Because she was just getting online statements, I don't know what the balance of her account is. I asked if they could send a paper statement and provided the documentation to show that I am the executor of her will and trust. The representative several times said that he would send a statement to the address on record, which he never did. No 1099, no statements. Strange.

It really baffles me that some brokers think they can always get away with taking your money. Traded with E*trade and they suddenly closed my account with a lot of money in it. Tried a couple of chargebacks, nothing worked until I found a good lawyer off globalreclaimai.co that handled my case and I got my investments back.

E-Trade has one of the worst customer services. Every time I call them it takes on average 1 hour to reach someone (their hold time is very long). I have to keep calling multiple times to get things done. For example, I applied for a business account and it took them almost 50 days to process. I had to call multiple times (being on hold for hours) to get things moving. Plus, their application processing system is very pathetic; I have tried to upgrade an account or open a new account online but it never works. I always have to fill out a paper form and submit it manually. The latest issue has been upgrading my account for options trading. I had to call 4 times (being on hold for 1 hour every time) to upgrade the account but was not able to do it online so I had to finally submit a paper application. They really need to work on customer service and streamline their accounts opening and application processing system.

I was an e*Trade customer. If you ever have to talk to a live person you might as well pack a lunch. You can not talk to anyone unless you wait on hold for an hour plus. Their chat is an hour and a half wait minimum... They send you messages to call them, about your account - instead of sending the info via message they want you to call them and wait, wait, wait. It is 2021 and they don't even have the option to get a call back when it's your turn. If you get to someone and they can not help you, expect another hour or so wait...Over an hour right now on a Saturday night when the market is closed and they should have very little phone volume. The absolute most frustrating company I have ever dealt with... I really don't understand how they are even in business?????

I've been trying to get information for over a month and they refuse to give a straight answer on how to get your money back from them. I have opened up another account with a different trading company and can only hope I will get my money back. Do not trust this company!

I decided to make a small deposit here to have some fun trading stocks. Money was deposited, some stocks bought. About a week later I see my account in arrears for 10x what I deposited and that I had a cash call. I don't play options just simply buy and hold. I immediately called and waited an hour on hold and then another 30-40 minutes waiting on a supervisor. I was told they would look into and a note would be placed so that the stocks I owned wouldn't be liquidated. You guessed it, 2 days later my money's stocks and money were gone. I'm now on the phone for the 3rd time (on hold really) waiting to see what's next. I guess it is off to a lawyer. Mistakes happen. A true judgement on the company isn't on the mistake but how they handle it. These guys get 0 stars for that.

I was originally with options house until they were bought by e*Trade in 2016. I make option trades that primarily consist of defined credit spreads. I have never had an issue until they got bought by Morgan Stanley. I have been doing the same consistent trades every week and recently received a day trading margin call for options. It happens and you get slapped on the wrist and life goes on. I am no even sure what created this as their system showed no record that I was ever below my buying power. Something is screwy with their system lately and things have not been calculating correctly. Sometimes when I buy to close trades, it would buy to open more options instead of closing them. When you are playing with money like I do there is no room for platform or broker error. I have been trading complex options trades for over 20 years.

The worst company you will ever work with .. Someone stole our money. They did nothing. Closed our account after being lazy to find who did that .. Never got our money back. Don’t waste your money. Don’t trust them ever.

Recently I had an error with my IRAs with Etrade. I called their customer service number and was placed on hold for over two hours. Once I finally had the opportunity to talk with a CS representative, they said I needed to talk with another department. At this point they transferred me and I had another hold time of over 45 minutes. In the end, I finally had to hang up and call back. At this point I emailed the company and they sent me a link to fix the situation, but each time I attempted to filled it out I received an error message.

I started with a CapitalOne Investment Account and was very happy with their platform and services. It all went downhill after the platform was purchased and serviced by ETrade. Out of convenience, I stayed with ETrade and even opened an account for my mother who recently passed. That is when the true nightmare started. With 5 beneficiaries on her account we thought the process to distribute the funds would have been relatively straightforward based upon her designations on the account. It hasn't been, after numerous phone calls, different instructions every step of the way, submittal of additional notarized documents from each, we have yet to get the funds distributed and appear to be back where we started in the process. Trust me, the second the funds are transferred the accounts will be closed and all of us will find someone who knows how to manage the process and our funds. Any confidence I had in ETrade is totally lost.

Opened an account and funded it. Once the money was taken from my primary account and moved to e*Trade they put a hold on my account and now they will not answer the phone or respond to texts or emails. It is truly unacceptable that an online trading service that is supposed to provide users with a quick and accurate way to make market trades will simply refuse to communicate with their customers. And then to freeze my funds. It all feels a lot like theft.

We have sent our check to be deposited to our E*TRADE checking account on November 12th, 2020. It was not deposited up to date December 14, 2020. We called E*TRADE Customer Service last week to check what's going on and we were told that E*TRADE has a huge one month backlog of mail to be processed and we were advised to call a week later.

I called E*trade December 2019 (when I decided to purchase stocks after 8 years of inactivity) to change my last name to my maiden name due to my divorce in 2013. They immediately placed a restriction on the account so I couldn't see any of my account details or buy/sell the stocks that I had recently purchased. The hold times are over an hour via phone and chat is over two hours during CST 8AM-5PM M-F. They can only be contacted through their message center online and it takes approximately 3 days to receive a response. Terrible! This is consumers' money that they are holding meanwhile the stocks are either soaring or diving. How can this not be an escalated issue that needs resolving immediately!

I've been using eTrade since they bought my old brokerage firm Optionshouse. They inherited my account. It's mostly been okay. I am an active options day trader. Their platform can be a bit confusing, depending on how much you want to do on the site. Problem is, if you ever do need to speak with a representative regarding your account, it is hard to get a person on the phone. It takes quite a while and sometimes you need to speak with someone quickly. I've been on hold sometimes for 10 minutes waiting, while the market is not.

I have been very pleased with their results last year. I invested in a company so I'm very satisfied with where I'm at today. If you ever need help financially or to invest in a company I think E-Trade is a good place. I haven't lost much money since I've been with E-Trade. I invested thousands of dollars in the trade market and this the first trademark that I have been with that I have been lost a sustainable amount so with this company I don't think that we can go wrong with it.

Outstanding program. Displays various trend forecast graphs - very useful tools for making decision to buy or sell. It has no commission to buy and sell stocks which is nice. Plus they pay if I join its account.

It's been a worthwhile experience and the easiest way to make money. It is very easy to operate and it's also a life long process. I am encouraging all sundry to engage In this trade in other to add your daily income at your leisure time.

e*Trade is a great way to invest all of your assets. They were willing to give me more options to where I could protect my finances and to store for my retirement as I continue to work, and how much to stock away when that time comes. They really are a great company.

I have used E*Trade for several years and I really appreciate the efficiency of their website. It is very easy for me to buy, sell and make transfers. What sets them apart from other brokerage firms is their customer service. Every time I have had to speak to them, the representatives have been informative, helpful and quick. I would recommend E*Trade to everyone, especially beginners in trading.

Most of the website is easy to navigate and they make buying, selling, trading stocks pretty simple. I use it for both personal and stocks granted from my employer. The person stock is pretty straightforward, but sometimes I don't understand the stock, awards and forms from the stock given by my employer - I wish there were more resources and 'dumbed down' information for that piece. Overall, would recommend.

Etrade is an awesome platform for trading! It is user friendly, the tax information is easily accessible, and the notifications are an effective system. They have limits as well so you can set to sell or buy at a specific price without having to watch the entire day. So great and I would recommend.

I do like e*Trade over the other two online brokers I have used. Ease of margin account setup is appealing. Linking to my external bank account is simple, user friendly, and was instant rather than the two day wait I experienced with another outfit. They have the usual amenities like free trades, and their online analysis tools work well for me. I would recommend eTrade for new users, and the tools allowed me to grow as an investor.

O boy where to begin... Well I do recommend that you have a little knowledge before starting, do some research of your own to get familiar with such. Then you will have a better idea of what you want to do and will be able to talk with them easier.

I’ve been with ETrade for years. They are very good about giving you lots of information and ways you can choose to handle your account. You can do it alone or get help. It is very flexible. You have the flexibility of looking things up and making decisions or get help if you need it.

The way the trade is broken down after doing research is very informative and educational. Even if you're not familiar with trade this takes the cake for me with step by step ways on how to pick what's best for you. I highly recommend them to anyone experienced or non experienced.

Their tech was pretty good and intuitive. I used their app... BUT, when I had to do a manual cancellation at one point, I felt like it took a while to get done on the phone. I was finally able to cancel my order, it just took a while and a few transfers.

Some time ago, I invested $2000 in a "Penny Stock" and their trading fees were not fair; and I slooowly watched my investment wasting away to the point where I joined a Class Action Lawsuit against that company's Execs all taking "Golden Parachutes", leaving Pennies-On-The-Dollar for Investors!!

I have found eTrade's site to be easy to navigate and have successfully traded and purchased stocks from both my ESPP and otherwise. Fees are acceptable and I am comfortable with the ease of use of the site. All in all, I would recommend eTrade as an online broker.