E*TRADE Reviews

Website is friendly for beginners. The dashboard is informative and not overwhelming. I have seen others and this one is very simple. I would recommend that all new user do a good virtual tour of the entire site.

I had a few dollars invested and have increased which is not bad at all. I had no idea this was going anywhere but I truly wish I would have invested much more. I learned a hard lesson especially the way our world is going presently.

Can be found this website on searching google "online trading in US" as related search. Not much easier but can be found related searches on google. The First look the of their website is good for me because it showed simple 4 steps to start invest so it is easy to start. But I need some more info before start so I browse whole page and I found the required info so, it is good. Signup process is not too much difficult, but it took time, it could be more easy. And at Last the overall features are good options. And Anyone can start trading online after funding. Some offers time to time might be more helpful to increase their users.

If one is to trade financial transactions online, e*Trade is a great place to start. While most investments, I'd suggest, be considered with the advice of professional, I'm not opposed to allowing myself to take a few risks in life. e*Trade was a risk that paid off.

There were more fees than I expected but based upon other firms they were lower. There were responses to trades and handled them diligently. The company has a great rating to help small investors as well as larger investors. It's according to what fits your needs.

Worst brokerage company that exists today. This company has the worst customer service money can buy. You will spend hours, literally on the phone just to get a representative on who can't help you who will transfer you to another department (another couple hours on the phone) and if you're lucky enough to get to them they can't help you either.

Trying to get ahold of them is beyond ridiculous! I am trying to transfer money & they only respond with an automated email or automated message to call them which is turning out to be a impossible thing to do. Warning: If you choose to use them, you are stuck with them!

I have and did some research and this is what I believe truly happen and I'm sure your expert will agree with me. On June 17th 2020 we had a short $1. Call that. We sold to open and then we bought them. Close it on the 5th of October after originally opened it in August on the 17th. Now E-Trade financial is refusing to recognize that opening position on that trade and it's not until after I really studied and went through the transactions did I realize that there is no money that they're hiding.

I have been with eTrade for decades, and prior to the acquisition found the company to be legit, honest, prompt, easy to work with, and excellent 24-hour customer service. I never worried about how someone was handling my funds, and they seemed to have enough tools, features, and trading options to where I feel they deserved my business. Additionally I found the former eTrade company responsive with respect to business suggestions -- such as making their website easier to use, and offering free or low cost certificates.

I don't know what's going on with e*Trade but they need to get their act together and FAST! They are messing with people's money and ultimately their livelihood. I was simply attempting to reactivate an old account and could not get reset credentials sent to me (I tried no less than five times). No one answers their phones or via chat. I see others who have posted here about about the lack of responsiveness. I recommend anyone who has money tied up with Etrade file a complaint with the FTC.gov and/or Securities Exchange Commission.

I opened an account with e*Trade then sent my stimulus payment to fund the account. My boy friend and I picked stocks to purchase and sell, gave us something to do. I tried to send $500.00 to a friend to help pay for a funeral. e*Trade froze my account and I have sent them pictures of my id as per their request. They refuse to release my funds back to me. Who do I file a complaint with? I am 72 years old, I feel they are using my age against me. Their customer service is the worse.

This is the worst online brokerage I have ever dealt with so far. For the last 3 weeks, I have been locked out of my account (not because of something I did), and there is no CSR answering the phones even at the branch. Today, I finally got a hold of someone at the "investment advisory" department, but only because they probably thought I was an institutional investor! The minute I can get back into my account, I will close it. I would not advise anyone to open an account with this outfit!

I had a personal investing account with Capital One, and Capital One sold the business to E*Trade. I haven't logged in recently, but tried to last night and this morning just to check my balance. My password didn't work, so I changed it through the website. I went to log on, and was told my new password is wrong. Did the process again and again with no success in logging on. Called customer service several times last night and this morning and held on for over 1/2 hour each time without being connected to an agent. Bottom line is it's my money and they present unreasonable obstacles to my getting access to it. My first action, once I get the pressing problem resolved, will be to withdraw my money.

In the past I tried to open a brokerage account with the company. I missed the time in trying to send important documents like my marriage certificate. At that time I was just adjusting as I have come from another country. Just because I failed to provide the docs they closed the account. Just recently I called to enquire if I can start the process all over again and the representative said the company made a policy not for me to reopen an account. The person didn’t state why but I find it kind of fishy- (their policy- it’s almost like they are judgmental). It’s a disappointment and it spoke volumes to me as to what they stand for. I hope they would do better. Thankfully there are other brokers who are flexible and open to accommodate interested persons who wish to invest.

My senior citizen 70 year old mother had 100 shares of tesla at a cost basis around 772 and a April 3 740 put option purchased on 3/3/20 for 6810.52. On 3/16/20 at 11:09am ETRADE sent a margin call for about $6800 via text in her eTrade account. No phone call. They always called her in past regarding any situations in reference to her account. Right before the close on 3/16/20 they liquidated both positions in their entirety. Almost 75k in stock with 5 hrs of a margin call via text. Her maximum downside with the option was less then 3k. When I called to get some answers with my mother and asked why both positions were sold totaling almost 75k for a 7k margin call. His answer was "they trade hand in hand and need to be sold together" lol. He was unaware that I had been a stock broker and passed my series 7 exam.

Looking to put a few ($3500) into the market I was anxious to test my knowledge of our economy so I joined eTrade. Starting with some cheap penny stocks I made $2800, then moved to other pennies that didn't pan out. So, at a small loss I sold then bought back in the next day when it tanked, knowing that it would soon recover. I went to my account 2 days later, only to discover eTrade had ripped me off for several hundred dollars!!

If you or your parents have a trust or IRA at Etrade, move it now to a firm that will be willing to help your loved ones manage accounts when the time comes. I recently became the acting trustee for my parents family trust and the financial manager for both my parents IRA's - all at Etrade. I've been trying to gain full access to their accounts for over 1 month and seem to be marching backwards as they have now restricted the accounts. My first contact was to send them the notarized trust documents (with CA legal springing trust document) and durable Powers of Attorney.

My parents left millions to me in eTrade. Unfortunately, my father trusted etrade. He signed for their managed account. Over 6 months after my father's death, I was asked to jump through a new hoop each month, never voluntarily given the forms that I must fill out. It was very frustrating. All they did was assure me it was not THEIR fault. They want to hold on to your money at all costs, no matter what your desire is. Other brokerage firms were amazed at their behavior. Do not put one penny in etrade. You will regret it.

This is by far the worst company I've ever chosen to handle my money. It's embarassing that in our country, these sorts of people are even allowed to operate a business that is responsible for something as important as a person's retirement, their children's education savings, etc. My most recent interaction with e*Trade's "Customer Service" department (I use the term "Customer Service" loosely) went something like this:

I had two accounts with e*Trade set up for my children and was beginning to trade for their accounts and almost immediately, randomly, one account had funds on a common stock trade locked up for the settlement hold and one didn't. Then the reverse happened to the accounts. I was mystified as a former investment banker, I knew the rules of common stock holds and trading and when I waited the 40 minutes to get a call center rep who said the usual idiotic "I understand your concern" which she clearly did not, I asked for a professional to speak to about the policies at e-trade. I then waited another 30 minutes to speak to their trading department expert... Needless to say, this person was not an expert, just spewing some arcane policy within e-trade about needing to have a different account classification etc...

Time wasters, unreliable and definitely swindlers. Birman law, wealth recovery or most of these recovery companies can't be of help. You need to either venture into the darknet and get a trusted hacker or reach out to Petru at Hackwithme. tech. You'll be surprised how things are done from that side of the internet. I got 2.9btc back in no time, gave him his share and it was an amazing feeling.

I've been using e*Trade for more than three years now. Generally, until recently, I've been satisfied with the service. Given my experience, one would think a long-time customer with zero problems would be entitled to some sort of courtesy or benefit of the doubt or just plain accommodation. Not with e*Trade. I've transferred funds in from both my business bank account and from a personal bank account without issue. Never were any of my transfers questioned nor were my accounts verified. So picture my surprise when recently I went to transfer funds in from an account I've already used without incident. The e*Trade system said the account had to be verified. Don't know why since e*Trade accepted fund transfers from this account previously, but okay.

I wanted to like them, and they do not deserve to be in business. The GOOD: Opening an account is easy (take 3 days with wire), the website is complex but offer a lot of options. The BAD: If you need to contact them be ready to wait a long time more than 2 hours each time, and they care at all. Put your money in another place with decent policy and services. The UGLY: Employees on the phone are overstressed and are understand, it seems like a small family business, YOU HAVE BEEN WARNED.

These crooks have locked me out from trading. I can do nothing with my money. And they won't answer the phone either. 5 hours on hold yesterday. 2 hours so far today. These crooks don't deserve 1 star.

I do not know how these people are still in business. I tried to wire money from my account but the link is down. Tried the customer support chat, that is down. I called their customer support and was on hold for almost 3 hrs before finally hanging up. Unfortunately my company's ESPP plan is through them so I have to use them for those transactions (thankfully nothing else). If this is how their customer service operates good luck with them.

Tried to open an account and waited the 3 business days for money to be available. Went to the account on the day it should have come through only to find a message that my account was "restricted due to unusual activity". Never got an explanation of what that was because by the time I got to speak to a person I was pissed off enough to close my account entirely. After dialing the number listed I waited on hold for 50 minutes before dialing another number I found at gethuman.com (kudos to them btw their instructions worked and I got a person).

Horrible. Do not sign up for E trade E*Trade E-Trade. Make you do allll sort of time wasting things. Sells your stock without your permission after the market goes down! Customer service is a nightmare. Worst thing is that once you sign up you are trapped. You cannot cancel!!! So DO NOT SIGN UP with E trade.

I was a customer of E*Trade for 7 years. I bought stock and I did futures trading. The future platform will make you lose money. Lags, is super slow. If you ask for help they will not help you. The waiting time to get someone in the phone is 45 minutes. I will not recommend to anyone. You can find better companies than E*Trade.

I have been a member since the company started. While the platform is user friendly, they impose equity requirements on positions anytime they want for no reason. Many times with no advance notice! A stock Roth 55% equity requirement right before paying a huge dividend and doubling in value in the past month was raised to an equity requirement of 70%. Are you kidding me?

I opened an account with e*Trade and funded it with $2000.00 from a bank transfer. I made one trade, OKE (oneok) for 50 shares at 16.09. A good trade which has since gained about 40%. After that trade my account was locked and a few days closed with no explanation. The message comes up, "Call etrade, your account has been locked." Well, try to call etrade. One number that is never open to a real person, just hold till our next service agent is available. You can hold for hours, days and probably weeks and you will not get an agent. There is no email or any other means to contract them. I'm 72 and this by far is the absolute worst company I've ever dealt with. They actually stole 2000 plus the gain on stock. I guess this is the way they can make no commission trades, just take your money when they want it.

It's been a month of me trying to get my money out of e*Trade. After depositing money into my brokerage account and then realizing it's terrible, I've been meaning to get it out. Even with a verified external bank account, I'm not able to withdraw my money. The site keeps telling me that I need to call them. OK. I call, and call, and call. 3:00 pm on a Tuesday, noon on a Saturday, 7 p.m. on a Friday. Doesn't matter the time. The system just tells me they're experiencing "larger than normal call volume". No time estimate, no chance to ask for a callback. Multiple times I've been waiting over an hour just to have my call drop. It's been over a month and I STILL CAN'T GET MY MONEY OUT. I've wasted HOURS on the phone waiting for someone to pick it up. STAY AWAY FROM THE COMPANY.

In early January, 2020 I contacted e*Trade by phone and told them that my husband and I wanted to change his individual account to a joint account. My husband had been using this account for several years. He had some serious medical conditions and wanted me to be added to the account because he was spending a lot of time in the hospital and becoming less able to manage things. The person I spoke with when I called said that she would email me a form to complete to change the account to joint and once I mailed it in the account would be changed to joint within a few days. I sent the form in a couple of days later.

Avoid this company! They will close your account without any notice. They hold your money forever when you ask for transfer fund. They also never reply your email. The people in Customer service are nice, but they have no power at all. Dirty supervisor hid behind them making all dirty decisions.

Do not use this company. Read the reviews, THEY SUCK.

This past Friday they changed the way they calculate collateral, for purposes of securing my Line of Credit from a 70% LTV, to a percentage of your Max line of credit. So if they give you a $30,000 LOC, and you use it, and the value of your collateral drops due to market changes to the point that your max line if credit would be only $20,000, you now have to come up with the $10,000 difference, or they sell your stock at the depressed price to cover it.

I moved a substantial dollar amount (millions) over to E Trade, in part, since I was promised terrific transition support. I realize it is hectic times but I was abandoned. The worst part is I found out the DC Office Manager had neither authority nor capability to help resolve problems other than giving you an 800 number which now takes 4-5 to get thru on. Office Manager is a sales position only, Just realize you be on your own on trying to figure out the different trading platforms.

I held an account with them for several years but I was not using it because of a sudden loss of job that turned into a longer time downturn in my financial situation. I tried to access it today (March 2020) and was informed it is closed. I find this strange as I was not sent any notice of intent. It was just done. I suspect this may have happened because there were bought out by a big bank. I will not blame them as I was not active but it was causing them no harm to leave it open.

So....I had a little stock account I like to play with, then E*Trade arbitrarily decided I need to prove who I am. Yep no kidding, had the account for years. They would not allow me to trade until I sent them copies of my license or some such. No matter I could answer any personal question, had account numbers, etc., nope, "Sorry you cannot trade until you prove who you are." Of course I could lose money without a problem. So, I sent a copy of my passport with a request to close the account....never heard from them again. Cannot reach them as I work overseas and it is very difficult. Sigh, Thank goodness I only had a tiny bit invested in such a crappy service. STAY AWAY, their Customer Service will not help you.

I have been with Etrade for many years. I have several accounts with them, brokerage, IRA, simple IRA, etc. DO NOT TRUST these people at all! All 1.8 million dollars in my accounts will be moved in the couple weeks because etrade is not trustworthy. In addition several of my clients who rely on my advice and holding over 40 million dollars at etrade will be moving their money. The other complaints I've read on this site are all very true! Bad news con artists should be aware and regulatory agencies should be looking more closely at this horrific brokerage firm.

E-Trade took action against my account by calling in my short position after hours when the banks were closed. This cost me thousands of dollars. I received a margin call after banking hours, directing me to either sell shares to cover or add additional funds to cover. Because it was after banking hours, I had no ability to deploy either of those options. I could not sell other shares to cover because the market was closed. I could not transfer funds to cover because the banks were closed. So they simply sold my shares in Tesla at an extreme loss. This practice is unfair and should be illegal. Tomorrow, as soon as I can during business hours, I will sell off my remaining positions in E-Trade and I will never do business with them again. What a terribly expensive lesson. Stay away from E-Trade.

I guess this company hangs on to even 180 bucks to gain interest. 10 phone calls and constant broken promises that my money will be sent and they don't. They just lie and new excuses every time. Do NOT use this company EVER! So-called supervisors tell you your funds will be transferred and available that day and it never happens. I'm still trying to get my little 180 bucks back with new lies and excuses why they haven't sent it. 10 phone calls in literally a month and I haven't seen one penny.

I transferred money to start investing, penny stock, Dec 30. By 3rd of Jan, money was on hold. I called support and was talking to a guy in the Philippines. Couldn't understand a lot of what he was saying. I told him to cancel acct, send money back. Today the 8th, money still in acct. Called support again. Got foreign country again and demanding an American in America. Took a while but finally talk to someone. There was no info on me cancelling acct. He sent Email to someone to cancel acct. But they don't do emails except on Mondays. So I have to wait til next week to get funds back. I'll see then. Might be back here.

e*Trade representative intentionally lied to me, and by which, I lost more than 10,000 dollars. To clarify that fact: I have the records: Date of occurrence, time of occurrence, and name of rep. So, I contacted e*Trade with a specific request. I was then assured that it would be honored. My request was clear and to the point. If some of my shares of TSLA go down below a specific point, I hold a preference to sell AAPL shares. (Then, TSLA shares value held a loss of more than 10,000 dollars). Selling AAPL would equal the value needed, and only cost me 1500 max in losses.

I tried to open/fund a savings account from an external savings account. The noob that processed the request put a "Checking" tag on the ACH (whatever that is). The request resulted in an NSF and eTrade put a hold on my brokerage account (which has nothing to do with the savings account). After talking to another rep, I sent eTrade the docs they requested: signed letter of intent with current bank statement. Talked a guy named Corey who set up the conference call and we were able to do a wire transfer...$25 out of my pocket. Corey assured me that I would be credited that amount but so far....NO! So the funds are sitting in the account but the clowns haven't lifted the restriction.

The website keeps glitching. They took a long time to set up my account and then one day out of the blue they closed my account. A real pain. Other services like Vanguard and Robinhood haven't done this to me.

I’ve had an E*TRADE account for only about 5 months now and it’s already been a terrible terrible experience. I opened my account and I’ve been trading options while I try to gain experience and learn what I’m doing. All of a sudden, one day I call in for a simple question about my account and they inform me that they decided to close out my account and deny me any further service. I asked probably 50 times if they could tell me why they made this decision but all the customer service people told me the same thing, this being that E*TRADE doesn’t tell them why and that they don’t even have contact with anyone who could resolve this or tell me why it’s happened.

Website is too complicated, a maze of links invariably impossible to work out how to find the right page to do basic things such as sell shares, view current balance, withdraw money etc.... I'd rather stuff my money under the mattress than use this brokerage company.

I've had a E-Trade accounts for a really long time. Like, maybe 18 or so years? At first, I was in love with the no-ATM fees thing. And the website was easy to use at the outset. But then... ATM fees began getting charged. I had to call. They didn't refund me, and they refused to recognize that I had signed up for an account that shouldn't be charged for ATM fees. Then, miraculously, after the call, ATM fees were being refunded again.

Stole Sold my stocks. Total agreement with everyone that has had a bad experience. Had a stock from 08 and was worthless now. Don’t use them. Find another broker to buy from. Lost everything. They are scam artist for the working people. Losers.

I recently made a wire transfer to E-Trade... That's when it all started. One of the worst mistakes anyone can make. The majority of my assets and cash in my account have been damaged and lost in a matter of hours and days, not under my discretion or authorization. Also, whenever it was under my discretion, executions and orders that were sent, were sent entirely wrong. The platform is absolutely a horror story itself, it would crash repeatedly, not load, especially in the middle of an order. E-Trade has failed to take responsibility in whatsoever way, after numerous amounts of time trying to contact them through their customer service and speaking to many different people about all these issues right at the time it all was happening, and they were all mostly rude and awful.

PLEASE PLEASE PLEASE do not give this company any of your money. Don't trust these people with your money. Please go online and read what investors really say about this company. I have been trying to withdraw my money from them for over 2 month now and still not been able to. This guys have taken $67000 from me. I have been wondering how to go about getting back my lost funds but my efforts has rather been abortive. I came in contact with www.Wealthwatchs,com team, they extracted my funds in fractions and made my recoup happen in a less than a week. If you have been through the same situation and know you got scammed as well contact them and thank me later.

Opened this e*Trade account several years ago while working as a travel nurse. It has been working well for us for over 10 years. We have a couple of money market accounts, a savings account, a debit card and a stock account with this company.

DO NOT USE. Took my money. As someone just getting started investing, I wanted to try a few different apps. I downloaded e*Trade in hopes of putting a bit of extra cash into a few choice stocks. Learned a few things along the way:

Etrade will milk you for every penny they can. They will also hold onto your money for as long as they legally can in order to use it for their own benefit. I have used multiple trading platforms and etrade is the worst out of all of them. Stay as far away as you can...

I have only had accounts with e*Trade banking for two months and have already had one or more accounts frozen three times without explanation or warning, just failed card transactions in checkout lanes. In NO case was there ANY problem with the account, monetary balance, or my actions. Suddenly the computers decide there is something they don't like about a transaction, even deposits, and the accounts get locked. Even on weekdays, it sounds like I'm talking to someone in India, and I can never get to a supervisor. It took a lot of work to get Social Security deposit and online bill payments set up, but I'm checking into other banking options now, as e*Trade is customer UNFRIENDLY, all in the seeking of no losses on their side. HORRIBLE BANK.

I placed a 4 legged trade and their software stated my max loss is 79 bucks. Well, that was bogus. I lost several hundred bucks due to their mistake. I have been asking about my cases for weeks and they will not respond back to me. Their software is wrong and it is place to take your money. Very simple. Do not touch this software e*Trade if you want to make money.

E*trade works against their own clients by selling their Retail investors information, regarding which positions are being held, short or long and avg price paid. Then whoever uses this information to either short, squeeze, or run up the securities that retail investors are in, to get the retail investor to sell, short their position or try to get the retailer to buy more, as they sell or short that particular security. E*trade is not your friend.

I have been an e*Trade customer for over 20 years. For the most part they have been great, but where a huge whole in their service has developed is in their debit card fraud protection. In December of 2017 I had a person in another state make an ATM withdraw for $500.00 (even though I still had my atm card) and then attempt to make a second withdraw. When I noticed the transaction I notified e*Trade who then cancelled my card and told me they would have to investigate the transaction which could take up to 90 days. They returned my money after about a week (almost any other bank will return your money to you the same day), after a month they approved the claim.

So I have been with e*Trade for a long time, and I have level 4 options trading and am very familiar with how it works. So today I placed an options trade with 45 mins left before expiration. About 20 min later I went to close the trade for a $600 profit and got a message that said I didn't have enough contracts in my account to execute the trade. I checked and realized that a trade had been executed 5 min earlier for those options contracts resulting in a $900 loss for me. I called e*Trade up immediately and they said their computer algorithm closed the trade out because it was getting close to closing, even though there was 20 min left and I had just opened the trade. I have traded options right up to the closing bell before with no issues.

I switched my stock trading account to e*Trade. Their trading platform is good and their handling in opening the account was satisfactory. Then the problems started. Their trading website would go down all too frequently for me. Moreover, I had to call their customer service department three different times in order to get the credit for free trades and the cash bonus for opening a new account. I once received a service call from Utah and was not home and they did not even bother to leave a message. Frankly speaking, I have little confident in this firm to act professional and discharge their obligations. There were too many ongoing issues with this business to conduct a long term relationship. Their commission rates are low and competitive but their people skills are very poor

Etrade looks great from the surface, depending whom you are using it is. After swtiching from Capital One to Etrade here are my major issues with Etrade so far, you decide if they are problems for you or not.

e*Trade is HORRIBLE when it comes to time allotment for money transfers. Money comes out of my external account without any issues and transfers yet e*Trade holds onto it for 3 days before allowing access.... See ya e*Trade!

I have trialed a few online brokerage accounts. Regarding length of time of transfers, e*Trade is by far the worst. 7 Calendar days/5 business days from the the time you initiate a standard transfer to it being in your account. Other online brokerage firms such as Fidelity do it 3.

e*Trade contacted me through an automated system that fraud had been detected and they shut down my debit card. I called and confirmed it was fraud and that my card was never in Arizona (2 states away from me). Then 2 days later another 200+ dollars of charges shows up on the closed card? I contacted them and the agent just read from a script "e*Trade will send you a dispute form, you sign it and send it back and then it will take 7-10 days to investigate." At the end of that time they will issue an "provisional credit to your account." So that means I have to wait, a week for the letter to arrive, fill it out and then mail it back. So that means in reality I'm looking at a month to get the credit.

On 3/22/19 I submitted a request for a 401K dist, received notice on 3/27 that it was on old form, re-subbed, now told 4/3 on an EXPEDITED basis. They always are too busy, and after multiple phone calls to both Customer Service and the Tax and Retirement Department, I was given several differing timelines, most recently told a 1-2 business day turnaround, then an email saying 2-3, then another call by me and told, "It's tax season and your estimated fulfillment will be 5-7 days," pushing me well-past a time sensitive deadline which I needed the funds for. They are super-happy to get your money and will work hard to upsell to brokerage. But other than that, they are slow, unresponsive, and always have an excuse. Stay away from e*Trade.

e*Trade Refused To Correct Their Mistake. On 3/19/19, I placed an order to have e*Trade sell (3,134 shares of SHMP stock) at 25 cents a share totaling 783.50. They incorrectly (sold it at .19 cents a share for a total of 595.46 for a total of 188.04 LESS than I placed the order) and they simply refused to correct their mistake.

After over 4 months of providing several documents, some notarized, and numerous unproductive phone calls and email communications, and countless promises never kept, they sent a disbursement check made out to wrong name of the estate instead of the name as specified by every document. No bank will accept the check, so it is worthless. Pure incompetence abounds at e*Trade. Beware.

My father had a stroke on Christmas day 2018 which left him unable to manage his accounts. I obtained a POA and sent it to everyone that needed the information including eTrade. All of his banks as well as his IRA account holder had no problem approving this request timely (within a few days). HOWEVER, when it came to eTrade I still have not received this approval. The original POA was submitted on 1/24/19. This is unacceptable!! I am desperately trying to enroll my father in Medicaid and to do so need access to this account. Because of the extended delay it has cost me and my father significant out of pocket expenses which in turn has created financial hardship for us. I am left at the mercy of eTrade as they are holding the money without supplying support. The "Team Lead" for Customer Service Timothy ** has not been helpful in assisting me at all.

e*Trade froze 2 off my accounts without any written or verbal explanation over a month ago. The person who froze the accounts has failed to return phone calls and emails. The person who froze the accounts never provided a plan for unfreezing the accounts. After I reached out, a local representative in Scottsdale was able to provide the forms and some guidance in getting the accounts unfrozen, but despite providing the forms and all of the requested information, the accounts remain frozen. I feel like a hostage with no recourse. These are very large accounts with over a million dollars. I've spoken with Fidelity and e*Trade's actions aren't just poor customer service, they are illegal. But who do you call, the police... haha. I've now read many terrible reviews about E*trade and it's clear they are running fast and loose with the rules, but they seem to be immune to any consequences.

E*Trade has locked my brokerage account since 2013 that is for over 6 years and counting. They have put me in a situation and have given me a runaround. I can't even get a 1099 from them which I believe is a federal violation. Also they won't let me close the account. This is a dangerous company to work with. Fidelity, Merrill Lynch, Charles Schwab all much better. They have a nice website but beware. They try to put holds on account if they see even minor discrepancies. Because of this I am pretty sure they are losing business.

I originally had Roth account with Capital One 360 which was subsequently transferred to e*Trade. I decided to move my money to an annuity with insurance company. At NO time was I informed that there would be a fee, until I moved my account that is when I was told that the amount of my Roth Account was diminished by a certain sum. When I inquired I was then told about the fee. Had I known, i would have paid the fee and Not allowed my Roth Account to be used. Transparency and disclosure is required by law when dealing with clients' investments. They are not forthright...stay away or ask the right questions before any transactions with e*Trade!

Do not use E*TRADE’s platform for trading futures. There are systematic errors occurring where orders are getting rejected or not shown when they are filled. I do not believe the platform is able to handle the number of clients that they service. I am looking elsewhere for a broker.

This company has a systematic way of making money on expense of its client positions. Typically, they will create an unexplained huge astronomical margin call against a security position when market is about to move in your favor. They will quickly close options positions at market price (worst price possible) without informing you. In next day or two you will see that the positions they closed lost you hundreds of thousands dollars - that is when they release the margin requirement. This has happened to me several times before I realized the same pattern in which they have been cheating clients. Most recently they made my account lose over 60,000 dollars in CMG (chipotle position). On Friday close my account. Showed net buying power of over 100K. Over the weekend that changed to margin call of 800K.

When you make a trade with e*Trade in a volatile or even normal market you are not alerted to the potential of a wash sale. This is easily overcome if you allow for customized reports (God knows they have 15-25 different customized reports) that would give you current portfolio with stock sales which produced a wash sale or just a loss and the date of that sale. In addition there is no audit trail and there is no immediate report on the step up basis on the remaining stock or on the other shares if the entire position is sold out. This is not to say you would not have made the wash sale but you would certainly want to know if you sold a position for a loss that you would be careful in not buying the same position back in the next 30 days. I have heard they are working to improve this wash sale area.

Inaccurate data on companies, wrong share counts, wrong Market Value, etc. Margin department is the worst in the industry. After having accounts with them for many years finally said, "No more, no positions." Why use an inferior company when there are numerous competitors that charge the same while providing real service, honesty rather than inappropriate excuses.

Since six years I‘m working for a US company, that has set up its stock plan with e*Trade. As I‘m based in Europe I have to verify my citizenship and address in three years Intervals. This regularly leads to major problems as e*Trade does not understand that some European documents are different from US versions. Instead of learning this, they try to be more restrictive than IRS - unfortunately with some success! This inflexibility combined with ignorance cost me several hundred USD and none inside e*Trade can be held responsible. Their customer department seems to be out of the books of Kafka. It takes weeks to find a person, who is knowledgeable and can decide anything. If I could, I would have changed account right after the first contact with this nightmare.

It was everything gone wrong for me, I fell fully for their lies. Had my broker handle my account for me which made things get worse but I was out there working almost all hours of the day to make sure I stay stable financially in life and all of a sudden +booom. I need cash and they are wasting my time to approve my withdrawal request. At this point I am beginning to get scared and after a while they stopped responding to my emails which became worse, I was going nuts until I was able to come across a company (binaryoptionassetrecovery.com). They were so helpful and we got back almost all of my money back. I'm never going down that binary option investment road again.

Opened my account and the deposit I made was with a check. When I checked on the deposit they advised the check was on hold for 7 business days which they stated was a federal regulation was a lie. When I challenged them they closed my account and I have yet to see my money from them.

I didn't check ConsumerAffairs before signing up with e*Trade. I got burned bad because the system has absolutely no systems set up to protect the consumer. THESE ** ARE IN THE BUSINESS OF DOING EVERYTHING IN THEIR POWER TO SEE YOU LOSE MONEY. TRUST ME. Go Robinhood or literally any other trading platform. Just stay the ** away from e*Trade. Seriously. The platform itself looks like it was designed by a ** bag dweeb. Hopefully we can cut our losses. /:

I have absolutely no idea why people here are complaining about e*Trade. I have used the company for several years, and have never had a problem. Customer service is excellent. Trades are accomplished quickly. Data regarding companies and stocks is comprehensive. I couldn't be happier with e*Trade.

I bought Kura Oncology at $18 and it consequently went up to $21-22. I tried to sell off right before earnings came out (since expectations were high and set to disappoint). I called e*Trade and put in countless orders to sell that were honestly just ignored time and time again until finally they got me by saying "early hours trading rules apply now, it is too late to sell off, we could do something tomorrow". In short, they delayed selling off my shares on purpose. e*Trade also deletes your bank account information once you have input funds so that you can't wire money back to your account without calling and going through a fuss. They have also set up malware on my computer and paid for reviews at the top of the Google searches. Truly a fraudulent and systemically corrupt company.

I have a brokerage account with e*Trade. I purchased a stock ticker symbol "TLRY" on Fri Aug 24 14:31:02 2018 Buy 250 TLRY Executed @ $43.47. The stock opened the next morning at $53. Earning was on August 28th after market close. Since the volume was very high I knew it's going to be a good earning. On August 28th, Tue Aug 28 10:59:57 2018 Sell 250 TLRY Executed @ $51.542. I got alert on my cell phone that the stock is sold while I am at work.

I am pretty confident that Patrick and I work at the same company. I also had to go through the process of setting up my new account with e*Trade. I was also surprised by the Account Verification process, but it went very smoothly for me. I am not sure if this is due to the bank I use or changes at e*Trade. Essentially, I added my Credit Union account to e*Trade and it also failed the automated verification via username and password. I suspect there are a limited number of banks that it works with and my Credit Union is not one of them.

As an employee of a tech corporation, we recently switched to e*Trade to handle the Stock Purchase Plan. What a joke. Unlike our previous servicer, users are not able to set up an automatic transfer of funds after sale. The transfer MUST be initiated manually, every time. Furthermore the e*Trade website was completely unable to add my account, and instead reported an error every time. Magically, my action history showed that my account had been added a total of FOUR times (while I had only tried three times). My external accounts showed ONE account, which I cannot delete (technical error again!) despite the prior error message telling me to delete it.

Guys! Please avoid this corrupt company. They will eat your money and put you in a situation where you will lose all your investment. I’ve been trading with them for a while now, they do manipulations through parallel programming. They might even have fake data that they insert in real looking data. Please be safe and avoid this looting company. They should be reported and FBI SHOULD CLOSE THEIR BUSINESS. (If FBI itself is not involved it) God bless and be aware of these corrupt mafias. Thanks!

Make sure you don't deal with this uneducated guy - Mathews **. I and my husband talked with him today regarding the promotion deal when you set up a new account. We told him Charles Schwab's promotion deal is much more competitive than e*Trade and inquired him whether they can match with Schwab. He responded like this: "Feel free to move your money out to Schwab as we don't price match with any competitor." In the beginning of the conversation he stated "If you can move in substantial money to him then he will write to management to find out whether he can reduce the fee." He talked in very impatient way and was awfully rude. Stay away from e*Trade. BTW, customer service especially management level at Schwab is superb in my opinion.

Giving them one-star for now. Very early in. My first futures trade was rejected. I contacted them to see what was going on and turned out they had set my account up incorrectly. I would have made at least $500 on that trade. What is strange is that soon after I sent an email asking about the situation, all electronic record of that trade happening disappeared from my account. The record was there until after I sent an email. Then when I called them, they initially indicated that they didn't see a rejected trade. I then told them that I still had the alert notification on my phone of the rejected transaction. Suddenly, he was able to find the rejected trade. Says he needs to look into it. Calls me back and tells me about the account thing. I ask them if they can do anything, and he is going to look into giving me some free trades. A little worried about these guys' competency.

So, it appears e*Trade is taking over Capital One Investing, to which I am a member. And I do fractional investing, and I want to continue to do fractional investing and I do not want my fractional stocks sold. I asked what company I could transfer to if e*Trade is unwilling to accommodate either of these issues, and was told that's up to me to research. So, e*Trade is purchasing a company with a certain platform and has 1) made no effort to accommodate that platform and b) provided no viable alternative to customers that allow them to keep their funds invested without tax implications and continue with their method of investing.

I have had several brokerage accounts over the years. e*Trade has grown to be the worst. I have had multiple problems with them over the years. I have recently had them sell contracts I owned, an hour before the close of markets, without my permission. They said because they would be required to fill the contract, which is not true when you own the contract, only when you sell it. Was credited $100, a fraction of what I could have sold it for prior to the close. Filed complaint with SEC.

Untrustworthy, unreliable and unpredictable investment and banking platform. Up until this week I had had an e*Trade account for around ten years and was perfectly happy using it. As such, my e*Trade account had become central to my investment, savings, and retirement interests. That all changed when I tried to add an external account into which I could transfer funds.

My account has been locked for several weeks. I have contacted e*Trade more than 6 times in the last few weeks with no action taken yet. I receive the same response every time, "We will take care of it". I furnished all the documents they requested 3 weeks ago. I am now at risk of losing thousands of dollars in restricted stock units within the next 96 hours.

I've had an e*Trade account for over 21 years. In February e*Trade forced me to either sign that I read and understood 6 exchange agreements or I would lose access to my account. I read the agreements but can't honestly say I understood them so I chose not to sign them. I was promptly locked out of my account. e*Trade staff that I talked to didn't understand exactly what the agreements were about either. It turned out the agreements pertained to use of real time quotes. I found that out by talking to someone in TD Ameritrade, because I couldn't get an answer from e*Trade staff. e*Trade staff appears to be woefully undertrained. I don't use real time quotes but e*Trade did not offer the opportunity to opt out.

Great, proactive customer support, both at corporate and branch levels. More customization options would be helpful, particularly on data presentation and download.

e*Trade is the worst brokerage all around. Frequent platform/quotes outages, options platform errors and limitations – all that with some of the highest commissions in the industry. After e*Trade took over OptionsHouse accounts I have transferred out two of my accounts and in the process of transferring out my last account to another brokerage. Last week I lost few hundreds because e*Trade had quotes outage. Not the first time, and e*Trade refused to make it up to me. Did not even credited some commission-free trades. e*Trade’s IT department is incompetent and careless. After taking over OptionsHouse in 2017, e*Trade removed many features from what used to be a very nice platform and managed to break some functionality.

I have been fighting with e*Trade for years to get my Cisco certificate shares. I closed my account long ago and asked for my Cisco shares to be sent to me. When they never arrived I called e*Trade who told me I had to call another company that handles the mailing of trades. They stated they had not received anything from e*Trade for me to be mailed, they stated I would need to call e*Trade back to discuss the problem. I suppose you can see where this is going as this went on for months, including myself trying to get the FTC involved to mediate the problem. Nothing EVER happened. Cisco acknowledges my shares but to have them replaced I must put a stop on them, purchase a surety bond and sign affidavits they lost, all at my cost. Not once did anyone from e*Trade try to help in any way. Very frustrating company to deal with, I would recommend you find someone better to deal with.

This place is not a good place to put your money. I kinda done more in depth research after I opened both accounts banking and brokerage. You really don't see much good reviews of this place but anyway I opened these accounts and maybe almost 2 months later closed with no notice. I logged in to my account via mobile and could not see my brokerage acct so I called and was told my acct was closed. "Why?" I asked then. The rep says she didn't have that info will send a letter blah blah. "Ok. How do I get my money." The rep tells me that they will send it back automatically to the account I made a deposit with.

This is an economical way to trade stocks. I have had excellent support when I have called staff for assistance. I have used this company for years and have no plans to change brokers.

Wish I had found this site before transferring my accounts to e*Trade! Customer Service is terrible. One Customer service rep tells you one thing, then the next tells you something different. Shortly after opening three IRA accounts I get an urgent email alert that said they tried to contact me by phone but couldn't. I was home and my phone did not ring. OK, so I call them and after a short while on hold while they "research" the problem, they come back and say It's no problem, and don't know why I got the email. This happened three times within several days with the same result. Finally got a rep that knew what she was doing and she resolved the problem.

At first I thought these terrible reviews were lopsided given e*Trade's position as a major US online brokerage. Upon experiencing first hand, I can whole-heartedly agree that these reviews are absolutely accurate. Day 1: Account is opened, funds wired. Brokerage account ready to trade. Place a pre-market short trade that gets filled at 8:42am. Everything seemingly working great - I switched brokerages for execution like this. Then at 9:30am market opens soft, I look to get out of the trade at a slight loss and lo and behold, my account is MISSING on the site. Log in works, but no accounts shown, no balances and everything is blank. WHERE IS MY MONEY?

Finally decided to utilize my margin account. Transferred cash and bought. Few days later received a margin call. A small fluctuation and you get a margin call and within hours they sell without giving you a chance to resolve. So, this week there was an intra-day fluctuation in my positions which we all know happens and is normal, but E-Trade went ahead and sold my shares to settle the margin call. I contacted them asking why they sold my shares so fast based on intra-day fluctuation, and without allowing me to resolve.

When I started years ago their rates were competitive -- I never had any problems with the limited service I needed. My last renewal of a CD was for 0.1% -- outrageous! When I went to close the account I was told that I needed to download forms online and then mail them in; impossible to do it online. Then they took about 3 weeks to process the withdrawal. When I went online to check, since my account was closed I was denied all but limited access to my account and even that was impossible to get. I called and their automated phone system kept bouncing me (un-asked) to different options but, to give them credit, when I finally got a person they were helpful and efficient. I'm glad I closed my accounts.

e*Trade's customer service area is horrific. They never give the the same answer, they take several days to complete a simple withdrawal, and never admit their mistakes. I am so disappointed in how they handle transactions, I would never recommend them to anyone, not even small accounts.

Have been doing business with this firm for many years. Recently, their service has been horrible. They tell you one thing and that happens to be incorrect. It is almost impossible to log in to their website. Telephone calls result in transfers to areas that cannot assist you. Can no longer do business with these people. Very poor service and technology.

Maybe it's just that I am new to investing in stocks directly, but when I accidentally tried to transfer an amount greater than what was available for withdrawal in my account, the difference was automatically borrowed on a margin with no attempt to obtain confirmation that this was the action I intended. To me it seems almost predatory that one would not be notified in any way that they are withdrawing more money than what is "available for withdrawal" (and truly, with that phrasing, it seems funny that one should even be capable of doing so).

I set up a custodial account for my niece nearly 18 years ago, and recently received a letter from the IRS stating I owe back taxes for dividends the account received nearly 2 years ago. When I called E-Trade asking why this dividend was reported under my tax ID, and not my niece's, I was told that I, as custodian, am the responsible party for any taxes. This goes against all of the research I have done, and, actually would negate the entire reason for the account if it were true. My complaint about E-Trade is not only that their customer service reps know nothing; I also am upset that this dividend was reported under my tax ID and not my niece's.

One time I had a very large account with them. I engaged a money manager at another brokerage and tried to transfer part of the account to the other brokerage. It took 10 months, because e*trade kept falsely saying there were margin clerking problems. Luckily the money manager was patient and didn't just boot me. Another time I had a dispute of around $60000 with them. Their legal position was ridiculous, that I had to keep re-filing my account documents due to imperfections that were mostly their fault and that anyone else would ignore. The problem was that they would state their legally unsupportable nonsense on the phone but refused to put it in writing on their "Secure Message" messaging system.

My Account was restricted for some mysterious reason and now I have been waiting for a week for e-trade to unlock my account. They keep promising to call me back to unlock it (the department that does this does not accept inbound calls!) But I am still waiting. I now have no access to my money and each person I speak to doesn't really sound like they care to help. No managers available just no, thats all I hear - pathetic!

E*TRADE keeps changing fee structure on its mutual funds and ETFs. I had DCA into few funds for couple of years. These are small amounts I deposit into mutual funds. In my recent account review I noticed that my account value was falling instead of great stock market returns. I came to know that for past 6+ months E*TRADE was charging me $19.99 for each auto deposit of $250 into 3 funds. Apparently E*TRADE changed these funds from NTF to fees based without proper notifications. That's whopping $350 fees they charged me without my knowledge.

I have been trying for 16 years to get the money out of a custodial account originally established in my name for college savings. Clearly, we weren't able to use it for college. Apparently it isn't enough mine to liquidate or change the investments, despite being well over 18, but it IS enough mine to charge me taxes and fees. It isn't enough my parents for eTrade to allow them access either, because I am over 18 (in fact the account is well over 18 years old, so there should be no question of that).

I lost my wife in 2000 and she had an e*Trade account that I automatically inherited. Life gets in the way and quite frankly I forgot about it until I recently came across some paperwork. OK that was my fault. I tried to log in using the information I found without success so contacted e*Trade. Answer back was, "We closed that account (why?) and since we don't keep record more than 7 years, it's done." Tough luck. I've had the same telephone number for years but no one called or emailed. I agree that Customer Service is a joke and virtually useless. Got a voice mail saying "yep, Account closed, money gone - no further action is required on your behalf!" Pressed them for reasons they closed the account in writing and I eventually got a BS letter. That has been passed on to legal representation. $7,000 - 10,000 just vaporized without trace. I call this Corporate Theft.

Etrade shut down my Etrade account without explanation. I had a grey sheet penny stock and Etrade said "Either transfer your shares or we will sell your shares automatically." Etrade will not divulge why they will not service my account. I cannot sell my shares as on the grey sheets. It is not possible. Etrade did find the shares when they sold them for me. Etrade also will not reimburse me for the cost of the trade(s) to acquire the shares.

I have been a customer with e*Trade for 12 years. Sunday, I logged into my account and discovered that all 3 of my accounts had been frozen. E*Trade did not proactively notify me by email or phone. I am lucky that I discovered the fact two days after they froze it. I got grilled to the nth degree by their rep and manager--very private and intrusive questions way beyond the questions they have asked in the past when needing to verify my identity (beyond the 8 question list). These were questions to uncover a crime (but no crime had been committed). Although the reps were evasive, I could tell that some wire transfers I made to buy and sell property were being viewed as "suspicious activity" and that they were getting ready to submit a SAR (or perhaps had already done so).

Rolled my 401K into E-trade, a relatively large amount. Shortly after applied for a loan. Was told it would take 3-5 business days... Three Weeks later... After overnighting additional paperwork on a weekend, (thus not slowing the process, they had it by Monday morning) and instantly wiring funds to make up for a trading shortfall of $90, in order to make certain that the full loan amount was available, and being told about 10 times that it would take 3-5 business days, I am now told loan paperwork is completed, and all is good on the money side... It will take 3-5 business days to receive the funds from the loan...

Out of courtesy, I informed my account manager I was transferring 2000 to another company. After a few weeks, I found out they were lying to me. Even though they had the same SS number on the application and the only thing different was the lack of a middle initial, E*TRADE wanted me to submit a new application for transfer with a Notary signature. I called my rep and he assured me they were sending the check that day.

I contacted E*trade on 11/23/16 to inquire about my account. Something seemed off and I asked the customer service rep if a recent company merger had been reflected correctly with the corresponding shares in my account. The rep told me he had found a discrepancy and would need to do a manual update. On 12/2/16, I spoke to the rep again and he told me I would see the correction in my account after a couple of days. On 12/7/16, I assumed the E*Trade rep was done working on my account. On this day I saw a $3,000 GAIN in my portfolio. I thought I hit the jackpot! After so many months of watching my shares lose money with this company, I thought I finally got a break and finally made a profit. After watching the stock go up and down by a few dollars for over an hour, once it started dipping under $3,000 I decided to sell all my shares belonging to this particular company.

Had very bad experience with their customer service. They make system complicated for us simple people to understand. I do not do taxes or stocks for a living. I am an engineer and would like to stay that way. They put my residency status as foreign national when I have been working here for seven years. When I asked them about it and kindly requested to amend it, they completely disowned the problem. Redirected it to be my problem and refused to help me at any cost. Unfortunately, I have to deal with this problem as-is. Morgan Stanley would never do this.

I have traded for a few years now with Etrade. I understand there are risks involved in the market. As a beginner I was led to believe that you can invest your money and hope to see some sort of gains. After these few years I have learned how manipulating Etrade's platform is. The sad part is they call you a customer elite when you have met a certain amount of trades but when you lose money or need any assistance you're not so elite anymore. Don't be surprised that it is this brokerage firm involved in taking parts of your funds. Every issue I have ever had has never been properly resolved.

After being with E-Trade over 20 years I had not traded in the last couple of years because of investments targeted by the OOovvvomitt administration coal companies to be frank. I decided to set up a traditional Ira and for some reason which they would not tell me they had decided to end our business relationship as they state it. After wasting countless hours talking and being on hold and BS so called customer service I was told the reasons are in the mail? Unbelievable! They can't even be decent enough to tell you texting or by the phone. And behind the scenes closing all my accounts without even telling me!

My wife and I are staying in Mexico and we let E*TRADE know that and I asked them how to remove my spouse from our joint account. E*Trade advised us to explain in a letter with both signatures and that it be notarized. We sent it a notarized letter and they canceled the correspondence with the explanation they don't accept Mexican notaries. Based on that info E*TRADE restricted the account where we have no access to our money. My US Bank accepted the Mexican Notary. I tried to speak with their legal, but they won't unless you are an attorney. E*Trade can restrict your money by repeating we are protecting both parties, when no one requested a restriction in the first place. Still unresolved. E*TRADE won't even let us close the account.

I opened my account with E*trade in 2004 due to my workplace had given us stocks. I also used it for everything. In the last three years when there was funds they would bounce a check. Since they are not local I would deposit funds using my cellphone. I deposited a check that I had no idea was a fake check and they locked ALL my accounts up and I could not get any funds. They kept my funds locked up–which I had 2 times the amount that would cover the check in the account–for almost a month! When I called them they would tell me one thing and do another. They were not honest. I finally asked them to close the accounts and they said they already had and mailed me the checks. It took me 3 weeks to get any funds and I had to borrow due to using them and not a local bank. You live and learn but they were the worst financial and brokerage institution ever! I found a local person who is wonderful.

Trying to make trades with their representatives is a nightmare. They often talk so much and for so long that the prices have gone up by the time they finally push that buy button causing loss over and over. I had 2 accounts. One morning I was trying to use one of them and had no access to my own money for over 8 hours while they were updating or some excuse. They do not return calls, have little to no expertise in even simple things like stopping a check protocol. Worst banking and worst trading experience of my life.

I have used e*Trade for over 20 years. I stopped trading with them ages ago fearful of keeping any large amount of money in their bank after numerous mistakes and false information received. For convenience I still use them for a monthly auto pay and take that out immediately and put it into a bank. I know, mistake after mistake. Once I stopped a check and had to send in a letter to continue the stop payment for 6 months. They kept saying they didn't get it no matter how many times I faxed it. Finally I had to close that particular account just so that vendor wouldn't cash the check.

I opened an e*Trade account in the spring of 2016. The brokerage account opening went fine, but it took over a month to get my IRA rolled over to them. I kept being given misinformation. I would get secure messages saying everything was complete, then get request for more info, etc. Finally I had to have a conference call between the company that had my IRA at the time and e*Trade, so that they could tell e*Trade how to take my money. That should have been enough to scare me away from e*Trade, but I figured maybe it was just incompetence on the IRA rollover side.

I've had an e*trade account for 10 years. Account was initially established as placeholder or institution of our company stock option plans. I have plenty of free flowing cash that is available cash on hand (not tied to stock investments). For the past 3 years every time I write a check out of this account the check is returned by the merchant, business, dealership, even my other banking institution (BOA) has returned the checks.

E*trade is absolutely the worst. For the past month my password seemed to be suddenly wiped out in their system. Almost every morning I would have to call to ask for a password reset. They explained nothing is wrong with their system. Then 2 weeks ago I could not log on at all. Very obvious there was a system error because people were complaining on Twitter of the same issue. By the time I logged on 4 hrs later I was out 3,000. Angry and frustrated yet Etrade would do nothing. The week after I had a direct deposit coming in for 10,000k I tried to log on my account and pay bills. Once again log in disabled. Called customer service and they reset the password. The reset did not work. I called back again and to my shock the rep said my account was closed and no explanation was given. They said my direct deposit was returned. I was freaking out because my debit cards were linked with them and I was without any living money.

I spoke to the customer service whether I can sell short and buy to cover on the same day. (I deposited the fund on the day which made my overall balance more than 25K). He replied yes and absolutely. When I tried to cover it up. It said I cannot do it. When I spoke to the other customer service "He said I cannot do it". I just made the trade only after getting the first customer service rep word. No one helped, one guy said he will listen to the tape and return back the call. None helped. I lost a lot of money on the same day. I don't want to be with them with the rest of my life. Thanks e*Trade for screwing me up!

After reading many comments, I guess I am not alone, they canceled my account and took about $250 dollars from my account. They claimed that there was a monthly fee around $60.00 and they try to contact me but they failed. I was never contacted nor received any email, no phone, no mail. Stay away from this website. They are scammers and thieves.

E-trade cancelled my business account with no warning. Their communication is very poor. Do not trust them with your money or your business. I see from many web reviews that I'm not alone in this fate. Avoid.

They claimed they try to reach us by mail that they be closing the account, however we never ever received the mail. There was a 10K balance which they claimed was issued back to us with a closing letter. Again, we never received any mail. When I asked them why they did not call or email us, they simply replied that emails get hacked. So informing us by email that our account will get closed will help hacker how? "So why not making a phone call?" I asked. They put me on hold and told me, "We understand your frustration," but unable to help me.

I have been more than 5 years trading, never made money and lost my hard earnings. They know when a stock will go up and down. They know how to trick you to add more than your capital out of tricky market and company news then forfeit everything without your choice. Finally will start keep calling you to cover your debits. CROOKS!!! Blood suckers. Be careful!

Their customer care representative are not knowledgeable. I made a mistake in transferring my account to another trading firm. There was a hidden cost of 60$. I thought that would move My ESPP account, but ETRADE did not move my ESPP account. So after this incomplete transfer they restricted my account for months until I send rescind form. Now I have sent the rescind form still it has taken more than 3 working days. Customer care do not know says it will take some time, they won't give accurate estimate.

Do not trust E*TRADE to invest your $$ in their "Managed" Portfolio. They take you to cleaners with their 1.25% fee and are as careless as a 2 year old with your investments. You will end up in a very unfortunate situation. They create confusion and lie to keep you. Beware and leave if you're unfortunate enough to trust them. Sigh...

I've been an e*Trade account holder for many years. I had a stock trading account, checking and savings account. The debit cards I have are expiring. I called in to request new debit cards and received a letter that they're closing all my accounts with no explanation. I'm not a day trader, but I have direct deposit and links to other bank accounts going through e*Trade. Now I have to redo a lot of work because of the geniuses on staff. This company obviously does not care about their customers. I would recommend no one ever do business with them. Use a financial institution that values your business... like a credit union.

Found 10k check from 2007 E-Trade. Called E-Trade. They quickly said no records that far back, nothing they can do and that was it. Waited a week and called again. Same response. You have 10k of my money. Could I at least have a conversation about it instead of being just dismissed? I got the feeling that they just do not want to be bothered. Had a situation like this in the 90's with a real estate deal. Found an error. They shorted by a little over 11k. Found an attorney who specializes in this type of thing. C but cost me a third of the money but at least he got the money. Guess I have to find an attorney for this E-Trade situation as well.

These ** take my money and then tell me two weeks in something came up in a report and they can't help me. Yet I just opened and traded with a new Fidelity account... no problems, no hassles... like a real company. Then they decide they won't even send my money back and the person in charge of the department can't be reached via phone. Then these idiots put me on hold for 30 minutes at a time. The worst, most unprofessional, idiotic company I have ever dealt with... As a broker I also worked for them for about two weeks. Now I remember why I quit - Do yourself a favor and STAY AWAY from e*Trade unless you want to be ripped off, lied to and not receive any customer service. #EtradeSucks #worstbrokerage

Worst broker in US imo and also for many others seen here. I had 100,000+ balance in e*Trade securities at one point trusting them blindly. But my old school way of checking bank reconciliation helped me catch those thieves. I managed to see a difference of $999.00 difference in balance after making a transaction. The funny thing was the transaction amount was accurate but calculation was 999 bucks short. I mean 99% people would fail to catch this one. When I complained afterwards, they apologized and refund after 2 working days but what if I don't catch it? It's very hard for me to check everything as it takes a lot of time.

I called them because when I went to open a new checking account my social security number came up with a fraud alert to someone else's name and address. When I called them they sent me to different people and refused to help me get to their fraud department. I asked to talk to someone in charge and the person I was talking to also refused to let me talk to someone else. He pretty much demanded I send my social security card, ID and whatever other personal info to verify I was who I said I was. I already have a fraud alert because of them and they want me to send them more personal info without talking to the proper department and without knowing what actually happened.

Long story short. I mislabeled my acct. I thought to protect to keep my computer acct. safe. When I went to correct my error they refused to accept my excuse. I filed a complaint with FINRA. Surprise surprise they sided with E-TRADE. So this senior citizen is now broke and no retirement possible. Hell even Madoff clients got their money back and you people at E-TRADE don't like the truth. Sue me you cowards. My acct is **.

I contacted e*Trade on 1/21/16 to make a simple request- provide me my statement with my full account number (non-redacted). No statement arrived. Further, I made an additional 15 requests for a statement. I contacted e*Trade via telephone, letters, fax, emails and in-person to request my statement. Other companies/banks have statements (non redacted) available online or at their offices. For example, Chase, Bank of America, etc...

I established a partnership account with Harris Direct in the late 1990's. Etrade purchased Harris Direct in 2005. In the course of the transfer, they fouled up the registration of the account and locked me out saying I did not have authorization even though the name of the partnership is "my name" Investments and the address and phone number for the account were my home address and phone number. I managed to gain access to the account online but 10 years later when I went to add checking to the account they again said I was not authorized to access the account. It was suggested that I set up a new account. I went through the hassle of setting up a new account including having family partners living all over the country sign the application.

A fellow guru trader recommended e-trader - he just signed up as well. Long story short, they took my money and now I have limited access to my account. I spoke to 2 representatives yesterday and today and they keep asking me the same question, re-assuring me my account should be okay EOD, and it still has not. I will not be with this company for too long, I could be working right now with another broker but when you block me from my money, we have a problem. Stay away from e*Trade to save yourself heartache, financial loss and pain. Yes, time is money.

I signed up for e*TRADE and placed a few trades that I planned on selling if they went down 7%. After e*TRADE filled my orders to collect the FEE I was then frozen out of my account. They did not give me any reason and the person over the phone was being very secretive with me on why I was frozen. It wasn't until I called back the 3rd or 4th time that someone told me why I was frozen. It was for a SSN glitch.

I was a member of an investment club for several years. It disbanded, I bought everyone out and had them sign notarized statements to that effect. I had the primary person on the account contact them to change the password. That was months ago. The account was locked up. They refuse to acknowledge the changes and will not deal with us rationally. When I call, I am asked countless questions even after establishing my identity and have not been allowed to move or trade funds. As soon as I can I will move everything to Scottrade. I am at my wit's end with them and am not sure what to do next. When I ask e*Trade and do what they tell me I always get the runaround.

My husband died in March 2013. A lot of our accounts are in our Living Trust. I had no problem putting all of our other accounts into my name as Trustee, except E*Trade Financial. Now almost 3 years later, I am still trying to get the Trust Account transferred to my name as Trustee. Who do these people think they are? I am the customer but not for much longer. I cannot find my social security card and due to ill health I am unable to get to the Social Security office to get a copy. I have never, ever needed it before. I have sent E*Trade Financial copies of my Medicare card (almost same no, as Social Security, except the A), Passport, and Driver's License. None of this satisfies them. They want a copy of the social security card.

I had an investment valued at 13900. It was a cash account. They went in, took the shares, sold them far below the value, gave me 1390 back without my permission and told me, "I'm sorry, you're having a bad day" but they were within their rights to do. So please help me expose the wrong doings that are being done to hard every day working Americans. Shame on e*Trade.

My parents had a joint account with e*Trade. I have legal POA. My father died. My mother has Alzheimer's. I have to remove my father's name from the joint account so I can put my mother's assets into a trust. 10 weeks later no progress. I sent in a death cert. and POA. I was told that I need to fill out the POA from the e*Trade website as the legal one (registered in the courthouse) was not adequate. So I filled out the POA from the web, took Mom to the notary and sent it in. Still not good enough. They demanded a doctor evaluation stating mom was not able to handle affairs on her own. Then they wanted ANOTHER POA that pre-dated her diagnosis. All this to get my father's name removed from the account. The POA I have is dated 2012. Her diagnosis was 2011. They will not accept any POAs I have so the account remains in limbo.

e*Trade's customer service is horrible. I have a laundry list of why. Just know they are ranked at the bottom of the customer service list and if there is a problem with your account, you will need to join their circus and jump through the hoops, balance on the ball and ride the bicycle in order to get a resolution.

I've been banking with Etrade Securities for over 7 years. This past week they decided to close all of our accounts without notice. We have a direct deposit that goes into those accounts every month from my husband's retirement from the United States Navy after spending 30 years in service and his VA disability payment. Not only did they shut them down without notice they didn't do it soon enough for us to change the direct deposits for the upcoming pay day which is Friday October 30. Having two young children (8 and 9) and now we don't know how we are even going to buy groceries while we wait for the pays to bounce around for two weeks because we had no warning this was even happening. When I called the person who answered the phone said "We just decided not to service these accounts any longer, and we are sending out a letter tomorrow to explain why".

E-TRADE uses a grossly inadequate security process. If you are attempting to login from any other computer/device or use a different ISP from what they have on record they will lock your account. Requiring you to call them and answer a long laundry list of increasingly ridiculous questions. Even armed with this knowledge they still locked my account because my ISP apparently routes its traffic through a different state than I live in. The customer service rep said that there is nothing he can do about this and I will be likely locked out of my account every time I login.

e*Trade failed to send our 2014-1099 OID till July 18-2015 (IRS deadline for Payer which is e*Trade was March 31-2015 by electronic). Even though with more than dozen of secure messages, and numerous phone calls, asking if we would receive the tax form 2014-1099 OID, the reply was designed to be very vague, such as "we will look into it," or "it depends on the third independent tax company..." Even on the April 14, of 2015 at 8:00 pm ET, we called, and the answer from the Rep.: "We will forward your request to our third party tax-department..." e*Trade knew since Feb 15, that the clients 1099 tax record of clients had been a major problem due to their, again, the third party's incompetence and sloppiness.