E*TRADE Reviews

E*trade works against their own clients by selling their Retail investors information, regarding which positions are being held, short or long and avg price paid. Then whoever uses this information to either short, squeeze, or run up the securities that retail investors are in, to get the retail investor to sell, short their position or try to get the retailer to buy more, as they sell or short that particular security. E*trade is not your friend.

I have been an e*Trade customer for over 20 years. For the most part they have been great, but where a huge whole in their service has developed is in their debit card fraud protection. In December of 2017 I had a person in another state make an ATM withdraw for $500.00 (even though I still had my atm card) and then attempt to make a second withdraw. When I noticed the transaction I notified e*Trade who then cancelled my card and told me they would have to investigate the transaction which could take up to 90 days. They returned my money after about a week (almost any other bank will return your money to you the same day), after a month they approved the claim.

So I have been with e*Trade for a long time, and I have level 4 options trading and am very familiar with how it works. So today I placed an options trade with 45 mins left before expiration. About 20 min later I went to close the trade for a $600 profit and got a message that said I didn't have enough contracts in my account to execute the trade. I checked and realized that a trade had been executed 5 min earlier for those options contracts resulting in a $900 loss for me. I called e*Trade up immediately and they said their computer algorithm closed the trade out because it was getting close to closing, even though there was 20 min left and I had just opened the trade. I have traded options right up to the closing bell before with no issues.

I switched my stock trading account to e*Trade. Their trading platform is good and their handling in opening the account was satisfactory. Then the problems started. Their trading website would go down all too frequently for me. Moreover, I had to call their customer service department three different times in order to get the credit for free trades and the cash bonus for opening a new account. I once received a service call from Utah and was not home and they did not even bother to leave a message. Frankly speaking, I have little confident in this firm to act professional and discharge their obligations. There were too many ongoing issues with this business to conduct a long term relationship. Their commission rates are low and competitive but their people skills are very poor

Etrade looks great from the surface, depending whom you are using it is. After swtiching from Capital One to Etrade here are my major issues with Etrade so far, you decide if they are problems for you or not.

e*Trade is HORRIBLE when it comes to time allotment for money transfers. Money comes out of my external account without any issues and transfers yet e*Trade holds onto it for 3 days before allowing access.... See ya e*Trade!

I have trialed a few online brokerage accounts. Regarding length of time of transfers, e*Trade is by far the worst. 7 Calendar days/5 business days from the the time you initiate a standard transfer to it being in your account. Other online brokerage firms such as Fidelity do it 3.

e*Trade contacted me through an automated system that fraud had been detected and they shut down my debit card. I called and confirmed it was fraud and that my card was never in Arizona (2 states away from me). Then 2 days later another 200+ dollars of charges shows up on the closed card? I contacted them and the agent just read from a script "e*Trade will send you a dispute form, you sign it and send it back and then it will take 7-10 days to investigate." At the end of that time they will issue an "provisional credit to your account." So that means I have to wait, a week for the letter to arrive, fill it out and then mail it back. So that means in reality I'm looking at a month to get the credit.

On 3/22/19 I submitted a request for a 401K dist, received notice on 3/27 that it was on old form, re-subbed, now told 4/3 on an EXPEDITED basis. They always are too busy, and after multiple phone calls to both Customer Service and the Tax and Retirement Department, I was given several differing timelines, most recently told a 1-2 business day turnaround, then an email saying 2-3, then another call by me and told, "It's tax season and your estimated fulfillment will be 5-7 days," pushing me well-past a time sensitive deadline which I needed the funds for. They are super-happy to get your money and will work hard to upsell to brokerage. But other than that, they are slow, unresponsive, and always have an excuse. Stay away from e*Trade.

e*Trade Refused To Correct Their Mistake. On 3/19/19, I placed an order to have e*Trade sell (3,134 shares of SHMP stock) at 25 cents a share totaling 783.50. They incorrectly (sold it at .19 cents a share for a total of 595.46 for a total of 188.04 LESS than I placed the order) and they simply refused to correct their mistake.

After over 4 months of providing several documents, some notarized, and numerous unproductive phone calls and email communications, and countless promises never kept, they sent a disbursement check made out to wrong name of the estate instead of the name as specified by every document. No bank will accept the check, so it is worthless. Pure incompetence abounds at e*Trade. Beware.

My father had a stroke on Christmas day 2018 which left him unable to manage his accounts. I obtained a POA and sent it to everyone that needed the information including eTrade. All of his banks as well as his IRA account holder had no problem approving this request timely (within a few days). HOWEVER, when it came to eTrade I still have not received this approval. The original POA was submitted on 1/24/19. This is unacceptable!! I am desperately trying to enroll my father in Medicaid and to do so need access to this account. Because of the extended delay it has cost me and my father significant out of pocket expenses which in turn has created financial hardship for us. I am left at the mercy of eTrade as they are holding the money without supplying support. The "Team Lead" for Customer Service Timothy ** has not been helpful in assisting me at all.

e*Trade froze 2 off my accounts without any written or verbal explanation over a month ago. The person who froze the accounts has failed to return phone calls and emails. The person who froze the accounts never provided a plan for unfreezing the accounts. After I reached out, a local representative in Scottsdale was able to provide the forms and some guidance in getting the accounts unfrozen, but despite providing the forms and all of the requested information, the accounts remain frozen. I feel like a hostage with no recourse. These are very large accounts with over a million dollars. I've spoken with Fidelity and e*Trade's actions aren't just poor customer service, they are illegal. But who do you call, the police... haha. I've now read many terrible reviews about E*trade and it's clear they are running fast and loose with the rules, but they seem to be immune to any consequences.

E*Trade has locked my brokerage account since 2013 that is for over 6 years and counting. They have put me in a situation and have given me a runaround. I can't even get a 1099 from them which I believe is a federal violation. Also they won't let me close the account. This is a dangerous company to work with. Fidelity, Merrill Lynch, Charles Schwab all much better. They have a nice website but beware. They try to put holds on account if they see even minor discrepancies. Because of this I am pretty sure they are losing business.

I originally had Roth account with Capital One 360 which was subsequently transferred to e*Trade. I decided to move my money to an annuity with insurance company. At NO time was I informed that there would be a fee, until I moved my account that is when I was told that the amount of my Roth Account was diminished by a certain sum. When I inquired I was then told about the fee. Had I known, i would have paid the fee and Not allowed my Roth Account to be used. Transparency and disclosure is required by law when dealing with clients' investments. They are not forthright...stay away or ask the right questions before any transactions with e*Trade!

Do not use E*TRADE’s platform for trading futures. There are systematic errors occurring where orders are getting rejected or not shown when they are filled. I do not believe the platform is able to handle the number of clients that they service. I am looking elsewhere for a broker.

This company has a systematic way of making money on expense of its client positions. Typically, they will create an unexplained huge astronomical margin call against a security position when market is about to move in your favor. They will quickly close options positions at market price (worst price possible) without informing you. In next day or two you will see that the positions they closed lost you hundreds of thousands dollars - that is when they release the margin requirement. This has happened to me several times before I realized the same pattern in which they have been cheating clients. Most recently they made my account lose over 60,000 dollars in CMG (chipotle position). On Friday close my account. Showed net buying power of over 100K. Over the weekend that changed to margin call of 800K.

When you make a trade with e*Trade in a volatile or even normal market you are not alerted to the potential of a wash sale. This is easily overcome if you allow for customized reports (God knows they have 15-25 different customized reports) that would give you current portfolio with stock sales which produced a wash sale or just a loss and the date of that sale. In addition there is no audit trail and there is no immediate report on the step up basis on the remaining stock or on the other shares if the entire position is sold out. This is not to say you would not have made the wash sale but you would certainly want to know if you sold a position for a loss that you would be careful in not buying the same position back in the next 30 days. I have heard they are working to improve this wash sale area.

Inaccurate data on companies, wrong share counts, wrong Market Value, etc. Margin department is the worst in the industry. After having accounts with them for many years finally said, "No more, no positions." Why use an inferior company when there are numerous competitors that charge the same while providing real service, honesty rather than inappropriate excuses.

Since six years I‘m working for a US company, that has set up its stock plan with e*Trade. As I‘m based in Europe I have to verify my citizenship and address in three years Intervals. This regularly leads to major problems as e*Trade does not understand that some European documents are different from US versions. Instead of learning this, they try to be more restrictive than IRS - unfortunately with some success! This inflexibility combined with ignorance cost me several hundred USD and none inside e*Trade can be held responsible. Their customer department seems to be out of the books of Kafka. It takes weeks to find a person, who is knowledgeable and can decide anything. If I could, I would have changed account right after the first contact with this nightmare.

It was everything gone wrong for me, I fell fully for their lies. Had my broker handle my account for me which made things get worse but I was out there working almost all hours of the day to make sure I stay stable financially in life and all of a sudden +booom. I need cash and they are wasting my time to approve my withdrawal request. At this point I am beginning to get scared and after a while they stopped responding to my emails which became worse, I was going nuts until I was able to come across a company (binaryoptionassetrecovery.com). They were so helpful and we got back almost all of my money back. I'm never going down that binary option investment road again.

Opened my account and the deposit I made was with a check. When I checked on the deposit they advised the check was on hold for 7 business days which they stated was a federal regulation was a lie. When I challenged them they closed my account and I have yet to see my money from them.

I didn't check ConsumerAffairs before signing up with e*Trade. I got burned bad because the system has absolutely no systems set up to protect the consumer. THESE ** ARE IN THE BUSINESS OF DOING EVERYTHING IN THEIR POWER TO SEE YOU LOSE MONEY. TRUST ME. Go Robinhood or literally any other trading platform. Just stay the ** away from e*Trade. Seriously. The platform itself looks like it was designed by a ** bag dweeb. Hopefully we can cut our losses. /:

I have absolutely no idea why people here are complaining about e*Trade. I have used the company for several years, and have never had a problem. Customer service is excellent. Trades are accomplished quickly. Data regarding companies and stocks is comprehensive. I couldn't be happier with e*Trade.

I bought Kura Oncology at $18 and it consequently went up to $21-22. I tried to sell off right before earnings came out (since expectations were high and set to disappoint). I called e*Trade and put in countless orders to sell that were honestly just ignored time and time again until finally they got me by saying "early hours trading rules apply now, it is too late to sell off, we could do something tomorrow". In short, they delayed selling off my shares on purpose. e*Trade also deletes your bank account information once you have input funds so that you can't wire money back to your account without calling and going through a fuss. They have also set up malware on my computer and paid for reviews at the top of the Google searches. Truly a fraudulent and systemically corrupt company.

I have a brokerage account with e*Trade. I purchased a stock ticker symbol "TLRY" on Fri Aug 24 14:31:02 2018 Buy 250 TLRY Executed @ $43.47. The stock opened the next morning at $53. Earning was on August 28th after market close. Since the volume was very high I knew it's going to be a good earning. On August 28th, Tue Aug 28 10:59:57 2018 Sell 250 TLRY Executed @ $51.542. I got alert on my cell phone that the stock is sold while I am at work.

I am pretty confident that Patrick and I work at the same company. I also had to go through the process of setting up my new account with e*Trade. I was also surprised by the Account Verification process, but it went very smoothly for me. I am not sure if this is due to the bank I use or changes at e*Trade. Essentially, I added my Credit Union account to e*Trade and it also failed the automated verification via username and password. I suspect there are a limited number of banks that it works with and my Credit Union is not one of them.

As an employee of a tech corporation, we recently switched to e*Trade to handle the Stock Purchase Plan. What a joke. Unlike our previous servicer, users are not able to set up an automatic transfer of funds after sale. The transfer MUST be initiated manually, every time. Furthermore the e*Trade website was completely unable to add my account, and instead reported an error every time. Magically, my action history showed that my account had been added a total of FOUR times (while I had only tried three times). My external accounts showed ONE account, which I cannot delete (technical error again!) despite the prior error message telling me to delete it.

Guys! Please avoid this corrupt company. They will eat your money and put you in a situation where you will lose all your investment. I’ve been trading with them for a while now, they do manipulations through parallel programming. They might even have fake data that they insert in real looking data. Please be safe and avoid this looting company. They should be reported and FBI SHOULD CLOSE THEIR BUSINESS. (If FBI itself is not involved it) God bless and be aware of these corrupt mafias. Thanks!

Make sure you don't deal with this uneducated guy - Mathews **. I and my husband talked with him today regarding the promotion deal when you set up a new account. We told him Charles Schwab's promotion deal is much more competitive than e*Trade and inquired him whether they can match with Schwab. He responded like this: "Feel free to move your money out to Schwab as we don't price match with any competitor." In the beginning of the conversation he stated "If you can move in substantial money to him then he will write to management to find out whether he can reduce the fee." He talked in very impatient way and was awfully rude. Stay away from e*Trade. BTW, customer service especially management level at Schwab is superb in my opinion.

Giving them one-star for now. Very early in. My first futures trade was rejected. I contacted them to see what was going on and turned out they had set my account up incorrectly. I would have made at least $500 on that trade. What is strange is that soon after I sent an email asking about the situation, all electronic record of that trade happening disappeared from my account. The record was there until after I sent an email. Then when I called them, they initially indicated that they didn't see a rejected trade. I then told them that I still had the alert notification on my phone of the rejected transaction. Suddenly, he was able to find the rejected trade. Says he needs to look into it. Calls me back and tells me about the account thing. I ask them if they can do anything, and he is going to look into giving me some free trades. A little worried about these guys' competency.

So, it appears e*Trade is taking over Capital One Investing, to which I am a member. And I do fractional investing, and I want to continue to do fractional investing and I do not want my fractional stocks sold. I asked what company I could transfer to if e*Trade is unwilling to accommodate either of these issues, and was told that's up to me to research. So, e*Trade is purchasing a company with a certain platform and has 1) made no effort to accommodate that platform and b) provided no viable alternative to customers that allow them to keep their funds invested without tax implications and continue with their method of investing.

I have had several brokerage accounts over the years. e*Trade has grown to be the worst. I have had multiple problems with them over the years. I have recently had them sell contracts I owned, an hour before the close of markets, without my permission. They said because they would be required to fill the contract, which is not true when you own the contract, only when you sell it. Was credited $100, a fraction of what I could have sold it for prior to the close. Filed complaint with SEC.

Untrustworthy, unreliable and unpredictable investment and banking platform. Up until this week I had had an e*Trade account for around ten years and was perfectly happy using it. As such, my e*Trade account had become central to my investment, savings, and retirement interests. That all changed when I tried to add an external account into which I could transfer funds.

My account has been locked for several weeks. I have contacted e*Trade more than 6 times in the last few weeks with no action taken yet. I receive the same response every time, "We will take care of it". I furnished all the documents they requested 3 weeks ago. I am now at risk of losing thousands of dollars in restricted stock units within the next 96 hours.

I've had an e*Trade account for over 21 years. In February e*Trade forced me to either sign that I read and understood 6 exchange agreements or I would lose access to my account. I read the agreements but can't honestly say I understood them so I chose not to sign them. I was promptly locked out of my account. e*Trade staff that I talked to didn't understand exactly what the agreements were about either. It turned out the agreements pertained to use of real time quotes. I found that out by talking to someone in TD Ameritrade, because I couldn't get an answer from e*Trade staff. e*Trade staff appears to be woefully undertrained. I don't use real time quotes but e*Trade did not offer the opportunity to opt out.

Great, proactive customer support, both at corporate and branch levels. More customization options would be helpful, particularly on data presentation and download.

e*Trade is the worst brokerage all around. Frequent platform/quotes outages, options platform errors and limitations – all that with some of the highest commissions in the industry. After e*Trade took over OptionsHouse accounts I have transferred out two of my accounts and in the process of transferring out my last account to another brokerage. Last week I lost few hundreds because e*Trade had quotes outage. Not the first time, and e*Trade refused to make it up to me. Did not even credited some commission-free trades. e*Trade’s IT department is incompetent and careless. After taking over OptionsHouse in 2017, e*Trade removed many features from what used to be a very nice platform and managed to break some functionality.

I have been fighting with e*Trade for years to get my Cisco certificate shares. I closed my account long ago and asked for my Cisco shares to be sent to me. When they never arrived I called e*Trade who told me I had to call another company that handles the mailing of trades. They stated they had not received anything from e*Trade for me to be mailed, they stated I would need to call e*Trade back to discuss the problem. I suppose you can see where this is going as this went on for months, including myself trying to get the FTC involved to mediate the problem. Nothing EVER happened. Cisco acknowledges my shares but to have them replaced I must put a stop on them, purchase a surety bond and sign affidavits they lost, all at my cost. Not once did anyone from e*Trade try to help in any way. Very frustrating company to deal with, I would recommend you find someone better to deal with.

This place is not a good place to put your money. I kinda done more in depth research after I opened both accounts banking and brokerage. You really don't see much good reviews of this place but anyway I opened these accounts and maybe almost 2 months later closed with no notice. I logged in to my account via mobile and could not see my brokerage acct so I called and was told my acct was closed. "Why?" I asked then. The rep says she didn't have that info will send a letter blah blah. "Ok. How do I get my money." The rep tells me that they will send it back automatically to the account I made a deposit with.

This is an economical way to trade stocks. I have had excellent support when I have called staff for assistance. I have used this company for years and have no plans to change brokers.

Wish I had found this site before transferring my accounts to e*Trade! Customer Service is terrible. One Customer service rep tells you one thing, then the next tells you something different. Shortly after opening three IRA accounts I get an urgent email alert that said they tried to contact me by phone but couldn't. I was home and my phone did not ring. OK, so I call them and after a short while on hold while they "research" the problem, they come back and say It's no problem, and don't know why I got the email. This happened three times within several days with the same result. Finally got a rep that knew what she was doing and she resolved the problem.

At first I thought these terrible reviews were lopsided given e*Trade's position as a major US online brokerage. Upon experiencing first hand, I can whole-heartedly agree that these reviews are absolutely accurate. Day 1: Account is opened, funds wired. Brokerage account ready to trade. Place a pre-market short trade that gets filled at 8:42am. Everything seemingly working great - I switched brokerages for execution like this. Then at 9:30am market opens soft, I look to get out of the trade at a slight loss and lo and behold, my account is MISSING on the site. Log in works, but no accounts shown, no balances and everything is blank. WHERE IS MY MONEY?

Finally decided to utilize my margin account. Transferred cash and bought. Few days later received a margin call. A small fluctuation and you get a margin call and within hours they sell without giving you a chance to resolve. So, this week there was an intra-day fluctuation in my positions which we all know happens and is normal, but E-Trade went ahead and sold my shares to settle the margin call. I contacted them asking why they sold my shares so fast based on intra-day fluctuation, and without allowing me to resolve.

When I started years ago their rates were competitive -- I never had any problems with the limited service I needed. My last renewal of a CD was for 0.1% -- outrageous! When I went to close the account I was told that I needed to download forms online and then mail them in; impossible to do it online. Then they took about 3 weeks to process the withdrawal. When I went online to check, since my account was closed I was denied all but limited access to my account and even that was impossible to get. I called and their automated phone system kept bouncing me (un-asked) to different options but, to give them credit, when I finally got a person they were helpful and efficient. I'm glad I closed my accounts.

e*Trade's customer service area is horrific. They never give the the same answer, they take several days to complete a simple withdrawal, and never admit their mistakes. I am so disappointed in how they handle transactions, I would never recommend them to anyone, not even small accounts.

Have been doing business with this firm for many years. Recently, their service has been horrible. They tell you one thing and that happens to be incorrect. It is almost impossible to log in to their website. Telephone calls result in transfers to areas that cannot assist you. Can no longer do business with these people. Very poor service and technology.

Maybe it's just that I am new to investing in stocks directly, but when I accidentally tried to transfer an amount greater than what was available for withdrawal in my account, the difference was automatically borrowed on a margin with no attempt to obtain confirmation that this was the action I intended. To me it seems almost predatory that one would not be notified in any way that they are withdrawing more money than what is "available for withdrawal" (and truly, with that phrasing, it seems funny that one should even be capable of doing so).

I set up a custodial account for my niece nearly 18 years ago, and recently received a letter from the IRS stating I owe back taxes for dividends the account received nearly 2 years ago. When I called E-Trade asking why this dividend was reported under my tax ID, and not my niece's, I was told that I, as custodian, am the responsible party for any taxes. This goes against all of the research I have done, and, actually would negate the entire reason for the account if it were true. My complaint about E-Trade is not only that their customer service reps know nothing; I also am upset that this dividend was reported under my tax ID and not my niece's.

One time I had a very large account with them. I engaged a money manager at another brokerage and tried to transfer part of the account to the other brokerage. It took 10 months, because e*trade kept falsely saying there were margin clerking problems. Luckily the money manager was patient and didn't just boot me. Another time I had a dispute of around $60000 with them. Their legal position was ridiculous, that I had to keep re-filing my account documents due to imperfections that were mostly their fault and that anyone else would ignore. The problem was that they would state their legally unsupportable nonsense on the phone but refused to put it in writing on their "Secure Message" messaging system.

My Account was restricted for some mysterious reason and now I have been waiting for a week for e-trade to unlock my account. They keep promising to call me back to unlock it (the department that does this does not accept inbound calls!) But I am still waiting. I now have no access to my money and each person I speak to doesn't really sound like they care to help. No managers available just no, thats all I hear - pathetic!

E*TRADE keeps changing fee structure on its mutual funds and ETFs. I had DCA into few funds for couple of years. These are small amounts I deposit into mutual funds. In my recent account review I noticed that my account value was falling instead of great stock market returns. I came to know that for past 6+ months E*TRADE was charging me $19.99 for each auto deposit of $250 into 3 funds. Apparently E*TRADE changed these funds from NTF to fees based without proper notifications. That's whopping $350 fees they charged me without my knowledge.

I have been trying for 16 years to get the money out of a custodial account originally established in my name for college savings. Clearly, we weren't able to use it for college. Apparently it isn't enough mine to liquidate or change the investments, despite being well over 18, but it IS enough mine to charge me taxes and fees. It isn't enough my parents for eTrade to allow them access either, because I am over 18 (in fact the account is well over 18 years old, so there should be no question of that).

I lost my wife in 2000 and she had an e*Trade account that I automatically inherited. Life gets in the way and quite frankly I forgot about it until I recently came across some paperwork. OK that was my fault. I tried to log in using the information I found without success so contacted e*Trade. Answer back was, "We closed that account (why?) and since we don't keep record more than 7 years, it's done." Tough luck. I've had the same telephone number for years but no one called or emailed. I agree that Customer Service is a joke and virtually useless. Got a voice mail saying "yep, Account closed, money gone - no further action is required on your behalf!" Pressed them for reasons they closed the account in writing and I eventually got a BS letter. That has been passed on to legal representation. $7,000 - 10,000 just vaporized without trace. I call this Corporate Theft.

Etrade shut down my Etrade account without explanation. I had a grey sheet penny stock and Etrade said "Either transfer your shares or we will sell your shares automatically." Etrade will not divulge why they will not service my account. I cannot sell my shares as on the grey sheets. It is not possible. Etrade did find the shares when they sold them for me. Etrade also will not reimburse me for the cost of the trade(s) to acquire the shares.

I have been a customer with e*Trade for 12 years. Sunday, I logged into my account and discovered that all 3 of my accounts had been frozen. E*Trade did not proactively notify me by email or phone. I am lucky that I discovered the fact two days after they froze it. I got grilled to the nth degree by their rep and manager--very private and intrusive questions way beyond the questions they have asked in the past when needing to verify my identity (beyond the 8 question list). These were questions to uncover a crime (but no crime had been committed). Although the reps were evasive, I could tell that some wire transfers I made to buy and sell property were being viewed as "suspicious activity" and that they were getting ready to submit a SAR (or perhaps had already done so).

Rolled my 401K into E-trade, a relatively large amount. Shortly after applied for a loan. Was told it would take 3-5 business days... Three Weeks later... After overnighting additional paperwork on a weekend, (thus not slowing the process, they had it by Monday morning) and instantly wiring funds to make up for a trading shortfall of $90, in order to make certain that the full loan amount was available, and being told about 10 times that it would take 3-5 business days, I am now told loan paperwork is completed, and all is good on the money side... It will take 3-5 business days to receive the funds from the loan...

Out of courtesy, I informed my account manager I was transferring 2000 to another company. After a few weeks, I found out they were lying to me. Even though they had the same SS number on the application and the only thing different was the lack of a middle initial, E*TRADE wanted me to submit a new application for transfer with a Notary signature. I called my rep and he assured me they were sending the check that day.

I contacted E*trade on 11/23/16 to inquire about my account. Something seemed off and I asked the customer service rep if a recent company merger had been reflected correctly with the corresponding shares in my account. The rep told me he had found a discrepancy and would need to do a manual update. On 12/2/16, I spoke to the rep again and he told me I would see the correction in my account after a couple of days. On 12/7/16, I assumed the E*Trade rep was done working on my account. On this day I saw a $3,000 GAIN in my portfolio. I thought I hit the jackpot! After so many months of watching my shares lose money with this company, I thought I finally got a break and finally made a profit. After watching the stock go up and down by a few dollars for over an hour, once it started dipping under $3,000 I decided to sell all my shares belonging to this particular company.

Had very bad experience with their customer service. They make system complicated for us simple people to understand. I do not do taxes or stocks for a living. I am an engineer and would like to stay that way. They put my residency status as foreign national when I have been working here for seven years. When I asked them about it and kindly requested to amend it, they completely disowned the problem. Redirected it to be my problem and refused to help me at any cost. Unfortunately, I have to deal with this problem as-is. Morgan Stanley would never do this.

I have traded for a few years now with Etrade. I understand there are risks involved in the market. As a beginner I was led to believe that you can invest your money and hope to see some sort of gains. After these few years I have learned how manipulating Etrade's platform is. The sad part is they call you a customer elite when you have met a certain amount of trades but when you lose money or need any assistance you're not so elite anymore. Don't be surprised that it is this brokerage firm involved in taking parts of your funds. Every issue I have ever had has never been properly resolved.

After being with E-Trade over 20 years I had not traded in the last couple of years because of investments targeted by the OOovvvomitt administration coal companies to be frank. I decided to set up a traditional Ira and for some reason which they would not tell me they had decided to end our business relationship as they state it. After wasting countless hours talking and being on hold and BS so called customer service I was told the reasons are in the mail? Unbelievable! They can't even be decent enough to tell you texting or by the phone. And behind the scenes closing all my accounts without even telling me!

My wife and I are staying in Mexico and we let E*TRADE know that and I asked them how to remove my spouse from our joint account. E*Trade advised us to explain in a letter with both signatures and that it be notarized. We sent it a notarized letter and they canceled the correspondence with the explanation they don't accept Mexican notaries. Based on that info E*TRADE restricted the account where we have no access to our money. My US Bank accepted the Mexican Notary. I tried to speak with their legal, but they won't unless you are an attorney. E*Trade can restrict your money by repeating we are protecting both parties, when no one requested a restriction in the first place. Still unresolved. E*TRADE won't even let us close the account.

I opened my account with E*trade in 2004 due to my workplace had given us stocks. I also used it for everything. In the last three years when there was funds they would bounce a check. Since they are not local I would deposit funds using my cellphone. I deposited a check that I had no idea was a fake check and they locked ALL my accounts up and I could not get any funds. They kept my funds locked up–which I had 2 times the amount that would cover the check in the account–for almost a month! When I called them they would tell me one thing and do another. They were not honest. I finally asked them to close the accounts and they said they already had and mailed me the checks. It took me 3 weeks to get any funds and I had to borrow due to using them and not a local bank. You live and learn but they were the worst financial and brokerage institution ever! I found a local person who is wonderful.

Trying to make trades with their representatives is a nightmare. They often talk so much and for so long that the prices have gone up by the time they finally push that buy button causing loss over and over. I had 2 accounts. One morning I was trying to use one of them and had no access to my own money for over 8 hours while they were updating or some excuse. They do not return calls, have little to no expertise in even simple things like stopping a check protocol. Worst banking and worst trading experience of my life.

I have used e*Trade for over 20 years. I stopped trading with them ages ago fearful of keeping any large amount of money in their bank after numerous mistakes and false information received. For convenience I still use them for a monthly auto pay and take that out immediately and put it into a bank. I know, mistake after mistake. Once I stopped a check and had to send in a letter to continue the stop payment for 6 months. They kept saying they didn't get it no matter how many times I faxed it. Finally I had to close that particular account just so that vendor wouldn't cash the check.

I opened an e*Trade account in the spring of 2016. The brokerage account opening went fine, but it took over a month to get my IRA rolled over to them. I kept being given misinformation. I would get secure messages saying everything was complete, then get request for more info, etc. Finally I had to have a conference call between the company that had my IRA at the time and e*Trade, so that they could tell e*Trade how to take my money. That should have been enough to scare me away from e*Trade, but I figured maybe it was just incompetence on the IRA rollover side.

I've had an e*trade account for 10 years. Account was initially established as placeholder or institution of our company stock option plans. I have plenty of free flowing cash that is available cash on hand (not tied to stock investments). For the past 3 years every time I write a check out of this account the check is returned by the merchant, business, dealership, even my other banking institution (BOA) has returned the checks.

E*trade is absolutely the worst. For the past month my password seemed to be suddenly wiped out in their system. Almost every morning I would have to call to ask for a password reset. They explained nothing is wrong with their system. Then 2 weeks ago I could not log on at all. Very obvious there was a system error because people were complaining on Twitter of the same issue. By the time I logged on 4 hrs later I was out 3,000. Angry and frustrated yet Etrade would do nothing. The week after I had a direct deposit coming in for 10,000k I tried to log on my account and pay bills. Once again log in disabled. Called customer service and they reset the password. The reset did not work. I called back again and to my shock the rep said my account was closed and no explanation was given. They said my direct deposit was returned. I was freaking out because my debit cards were linked with them and I was without any living money.

I spoke to the customer service whether I can sell short and buy to cover on the same day. (I deposited the fund on the day which made my overall balance more than 25K). He replied yes and absolutely. When I tried to cover it up. It said I cannot do it. When I spoke to the other customer service "He said I cannot do it". I just made the trade only after getting the first customer service rep word. No one helped, one guy said he will listen to the tape and return back the call. None helped. I lost a lot of money on the same day. I don't want to be with them with the rest of my life. Thanks e*Trade for screwing me up!

After reading many comments, I guess I am not alone, they canceled my account and took about $250 dollars from my account. They claimed that there was a monthly fee around $60.00 and they try to contact me but they failed. I was never contacted nor received any email, no phone, no mail. Stay away from this website. They are scammers and thieves.

E-trade cancelled my business account with no warning. Their communication is very poor. Do not trust them with your money or your business. I see from many web reviews that I'm not alone in this fate. Avoid.

They claimed they try to reach us by mail that they be closing the account, however we never ever received the mail. There was a 10K balance which they claimed was issued back to us with a closing letter. Again, we never received any mail. When I asked them why they did not call or email us, they simply replied that emails get hacked. So informing us by email that our account will get closed will help hacker how? "So why not making a phone call?" I asked. They put me on hold and told me, "We understand your frustration," but unable to help me.

I have been more than 5 years trading, never made money and lost my hard earnings. They know when a stock will go up and down. They know how to trick you to add more than your capital out of tricky market and company news then forfeit everything without your choice. Finally will start keep calling you to cover your debits. CROOKS!!! Blood suckers. Be careful!

Their customer care representative are not knowledgeable. I made a mistake in transferring my account to another trading firm. There was a hidden cost of 60$. I thought that would move My ESPP account, but ETRADE did not move my ESPP account. So after this incomplete transfer they restricted my account for months until I send rescind form. Now I have sent the rescind form still it has taken more than 3 working days. Customer care do not know says it will take some time, they won't give accurate estimate.

Do not trust E*TRADE to invest your $$ in their "Managed" Portfolio. They take you to cleaners with their 1.25% fee and are as careless as a 2 year old with your investments. You will end up in a very unfortunate situation. They create confusion and lie to keep you. Beware and leave if you're unfortunate enough to trust them. Sigh...

I've been an e*Trade account holder for many years. I had a stock trading account, checking and savings account. The debit cards I have are expiring. I called in to request new debit cards and received a letter that they're closing all my accounts with no explanation. I'm not a day trader, but I have direct deposit and links to other bank accounts going through e*Trade. Now I have to redo a lot of work because of the geniuses on staff. This company obviously does not care about their customers. I would recommend no one ever do business with them. Use a financial institution that values your business... like a credit union.

Found 10k check from 2007 E-Trade. Called E-Trade. They quickly said no records that far back, nothing they can do and that was it. Waited a week and called again. Same response. You have 10k of my money. Could I at least have a conversation about it instead of being just dismissed? I got the feeling that they just do not want to be bothered. Had a situation like this in the 90's with a real estate deal. Found an error. They shorted by a little over 11k. Found an attorney who specializes in this type of thing. C but cost me a third of the money but at least he got the money. Guess I have to find an attorney for this E-Trade situation as well.

These ** take my money and then tell me two weeks in something came up in a report and they can't help me. Yet I just opened and traded with a new Fidelity account... no problems, no hassles... like a real company. Then they decide they won't even send my money back and the person in charge of the department can't be reached via phone. Then these idiots put me on hold for 30 minutes at a time. The worst, most unprofessional, idiotic company I have ever dealt with... As a broker I also worked for them for about two weeks. Now I remember why I quit - Do yourself a favor and STAY AWAY from e*Trade unless you want to be ripped off, lied to and not receive any customer service. #EtradeSucks #worstbrokerage

Worst broker in US imo and also for many others seen here. I had 100,000+ balance in e*Trade securities at one point trusting them blindly. But my old school way of checking bank reconciliation helped me catch those thieves. I managed to see a difference of $999.00 difference in balance after making a transaction. The funny thing was the transaction amount was accurate but calculation was 999 bucks short. I mean 99% people would fail to catch this one. When I complained afterwards, they apologized and refund after 2 working days but what if I don't catch it? It's very hard for me to check everything as it takes a lot of time.

I called them because when I went to open a new checking account my social security number came up with a fraud alert to someone else's name and address. When I called them they sent me to different people and refused to help me get to their fraud department. I asked to talk to someone in charge and the person I was talking to also refused to let me talk to someone else. He pretty much demanded I send my social security card, ID and whatever other personal info to verify I was who I said I was. I already have a fraud alert because of them and they want me to send them more personal info without talking to the proper department and without knowing what actually happened.

Long story short. I mislabeled my acct. I thought to protect to keep my computer acct. safe. When I went to correct my error they refused to accept my excuse. I filed a complaint with FINRA. Surprise surprise they sided with E-TRADE. So this senior citizen is now broke and no retirement possible. Hell even Madoff clients got their money back and you people at E-TRADE don't like the truth. Sue me you cowards. My acct is **.

I contacted e*Trade on 1/21/16 to make a simple request- provide me my statement with my full account number (non-redacted). No statement arrived. Further, I made an additional 15 requests for a statement. I contacted e*Trade via telephone, letters, fax, emails and in-person to request my statement. Other companies/banks have statements (non redacted) available online or at their offices. For example, Chase, Bank of America, etc...

I established a partnership account with Harris Direct in the late 1990's. Etrade purchased Harris Direct in 2005. In the course of the transfer, they fouled up the registration of the account and locked me out saying I did not have authorization even though the name of the partnership is "my name" Investments and the address and phone number for the account were my home address and phone number. I managed to gain access to the account online but 10 years later when I went to add checking to the account they again said I was not authorized to access the account. It was suggested that I set up a new account. I went through the hassle of setting up a new account including having family partners living all over the country sign the application.

A fellow guru trader recommended e-trader - he just signed up as well. Long story short, they took my money and now I have limited access to my account. I spoke to 2 representatives yesterday and today and they keep asking me the same question, re-assuring me my account should be okay EOD, and it still has not. I will not be with this company for too long, I could be working right now with another broker but when you block me from my money, we have a problem. Stay away from e*Trade to save yourself heartache, financial loss and pain. Yes, time is money.

I signed up for e*TRADE and placed a few trades that I planned on selling if they went down 7%. After e*TRADE filled my orders to collect the FEE I was then frozen out of my account. They did not give me any reason and the person over the phone was being very secretive with me on why I was frozen. It wasn't until I called back the 3rd or 4th time that someone told me why I was frozen. It was for a SSN glitch.

I was a member of an investment club for several years. It disbanded, I bought everyone out and had them sign notarized statements to that effect. I had the primary person on the account contact them to change the password. That was months ago. The account was locked up. They refuse to acknowledge the changes and will not deal with us rationally. When I call, I am asked countless questions even after establishing my identity and have not been allowed to move or trade funds. As soon as I can I will move everything to Scottrade. I am at my wit's end with them and am not sure what to do next. When I ask e*Trade and do what they tell me I always get the runaround.

My husband died in March 2013. A lot of our accounts are in our Living Trust. I had no problem putting all of our other accounts into my name as Trustee, except E*Trade Financial. Now almost 3 years later, I am still trying to get the Trust Account transferred to my name as Trustee. Who do these people think they are? I am the customer but not for much longer. I cannot find my social security card and due to ill health I am unable to get to the Social Security office to get a copy. I have never, ever needed it before. I have sent E*Trade Financial copies of my Medicare card (almost same no, as Social Security, except the A), Passport, and Driver's License. None of this satisfies them. They want a copy of the social security card.

I had an investment valued at 13900. It was a cash account. They went in, took the shares, sold them far below the value, gave me 1390 back without my permission and told me, "I'm sorry, you're having a bad day" but they were within their rights to do. So please help me expose the wrong doings that are being done to hard every day working Americans. Shame on e*Trade.

My parents had a joint account with e*Trade. I have legal POA. My father died. My mother has Alzheimer's. I have to remove my father's name from the joint account so I can put my mother's assets into a trust. 10 weeks later no progress. I sent in a death cert. and POA. I was told that I need to fill out the POA from the e*Trade website as the legal one (registered in the courthouse) was not adequate. So I filled out the POA from the web, took Mom to the notary and sent it in. Still not good enough. They demanded a doctor evaluation stating mom was not able to handle affairs on her own. Then they wanted ANOTHER POA that pre-dated her diagnosis. All this to get my father's name removed from the account. The POA I have is dated 2012. Her diagnosis was 2011. They will not accept any POAs I have so the account remains in limbo.

e*Trade's customer service is horrible. I have a laundry list of why. Just know they are ranked at the bottom of the customer service list and if there is a problem with your account, you will need to join their circus and jump through the hoops, balance on the ball and ride the bicycle in order to get a resolution.

I've been banking with Etrade Securities for over 7 years. This past week they decided to close all of our accounts without notice. We have a direct deposit that goes into those accounts every month from my husband's retirement from the United States Navy after spending 30 years in service and his VA disability payment. Not only did they shut them down without notice they didn't do it soon enough for us to change the direct deposits for the upcoming pay day which is Friday October 30. Having two young children (8 and 9) and now we don't know how we are even going to buy groceries while we wait for the pays to bounce around for two weeks because we had no warning this was even happening. When I called the person who answered the phone said "We just decided not to service these accounts any longer, and we are sending out a letter tomorrow to explain why".

E-TRADE uses a grossly inadequate security process. If you are attempting to login from any other computer/device or use a different ISP from what they have on record they will lock your account. Requiring you to call them and answer a long laundry list of increasingly ridiculous questions. Even armed with this knowledge they still locked my account because my ISP apparently routes its traffic through a different state than I live in. The customer service rep said that there is nothing he can do about this and I will be likely locked out of my account every time I login.

e*Trade failed to send our 2014-1099 OID till July 18-2015 (IRS deadline for Payer which is e*Trade was March 31-2015 by electronic). Even though with more than dozen of secure messages, and numerous phone calls, asking if we would receive the tax form 2014-1099 OID, the reply was designed to be very vague, such as "we will look into it," or "it depends on the third independent tax company..." Even on the April 14, of 2015 at 8:00 pm ET, we called, and the answer from the Rep.: "We will forward your request to our third party tax-department..." e*Trade knew since Feb 15, that the clients 1099 tax record of clients had been a major problem due to their, again, the third party's incompetence and sloppiness.

On 8/31/15 I delivered my account application for my business to the e*Trade office in Atlanta Ga - they "misplaced" the application - then after 5 phone calls with customer service reps in Utah, Atlanta and finally the Philippines the last step was to send them a copy of Social Security Card - I am sorry but they called me 4 times asking for my SSN - I kept telling them it is a corporate account. I finally decided if they cannot open an account I cannot trust them to execute trades for me - I give them a negative 5 stars.

One of the worst customer experiences ever! E*TRADE thinks it's good business practice to initially open an IRA account, take a deposit, then a week later suspend and subsequently close your account. They still have not given a reason why they will not extend me an account. They said that department doesn't talk to customers.

The ATM machine did not dispense my money inside the CHASE BANK facility. Chase ATM machine are serviced by third party vendor. I spent 3 hours at the Chase Bank to get proof that the machine did not dispense my 500 dollars withdrawal. In addition, E*TRADE will ask customer to go to their paper process which takes several days before you can get your money back. E*TRADE will not do anything unless you keep on calling and writing them notes.

As an E*TRADE newbie, I showed my wife an area I had discovered called 'Sell-to-Cover.' I explained to her that this is where we could exercise all our vested options and E*TRADE would sell just enough stock to cover the strike price. We decided to do it, and on that fateful Friday afternoon we clicked the buttons. (Unfortunately we did not print any screenshots.) Over the weekend I called E*TRADE to make sure everything was ok. They told me my Same-Day-Sale had gone just fine... Same-Day-Sale!!! No, no... we definitely were looking at "Sale-to-Cover" together. So long-story-short, ~$160k was sold and is now subject to horrific short-term capital gains. E*TRADE "tried" to reverse on Monday, but ultimately did not. Now, I am facing a very steep tax bill next year!

E*Trade executes market orders same day if not within minutes of sell order then shows transaction as pending for 5 days with funds not available and not earning interest. I presume they do this to thousands of customers at the same time while retaining interest earned on the float.

I had an account with a business for 5 years and the company lost almost all of my $1,200 in shares. Then at the end of 5 years, my stocks said I had $16,000 so I called them and they said it was a mistake. Their mistake or my stock amount was there for almost 3 weeks and I called them 4 or 5 times and they said it was still a mistake. Finally they said "I we will give me $270 toward stock for our mistake" and I have always thought that they took my $16,000. I have all the evidence and paperwork they sent me and I could really use that money.

Last week, I called up e*Trade to unlock my account which seems to happen every time I log in. Their fraud detection system is abysmal. At this time they told me that one of my accounts is actually closed and was closed about 2 months ago. The e*Trade alert system has no evidence of this actually happening. And the funny part is I still get mails about this account being active, and the account shows active in the online interface and I am able to deposit money into this account. Unfortunately I had issued a couple of checks, unaware of this knowledge, which obviously bounced. The customer service seems to be totally unaware of why the account was closed and can only tell me that they understand my problem, but they can't really help because it is not their department. This is after I spent about 1 month sending and re-sending documents for another issue I had. Please stay away from e*Trade.

I found my IRA with e*trade was locked about 5 weeks ago. It's a small account where I've made a handful of basic buy and sell trades in the last three years. I've faxed the front and back of SS card and DL along with the letter asking to have my account unlocked and my login info, twice. I was then asked to scan the information after having been previously told that I could only use the fax. I have now scanned very clear and colorful documents to e*trade and, of course, I've not heard back from them and my account is still locked. It's even more infuriating that they can't give me any reason at all for this and their reps have this attitude as though I'm somehow responsible for this. Stay Away! This is an extremely poorly managed company if they're not just flat out crooks.

I opened an account with e-trade, and as soon as I transferred in money, they locked my account from further use saying they needed further verification of identity, including front and back faxed copy of social security card and license. They do not accept any other types of documentation and for someone that was away traveling for 1 month, this was unacceptable.

I retired from eBay on May 1, 2015. On May 1, I accessed my e*Trade account to change my password and email address. On May 2, 2015 eBay accessed my e*Trade account 10 times from 04:04 AM to 04:09 AM to cancel my unvested stock. Due to this activity, my e*Trade account was locked. eBay denies this action, but I have the 10 emails with the transaction info, and 3 from e*Trade regarding the security issue. I am not happy with the relationship between eBay and e*Trade. After reading these complaints I will be canceling my account.

E*trade froze my account after what they claim as a suspicious activity. The suspicious activity had to do with me transferring money to my account at a different bank. My account has been frozen for over 4 weeks and they refuse to release any of my money in both my savings and checking account. They are still allowing the automatic deposits I get from the State, but have cut off my debit card and returned all checks even though I have plenty of money in both checking and savings. They just told me today via email that after 4 weeks I need to send a copy of my DL, my email address, and write a sentence that states: Please unlock my account. Some guy named ** sent the message today. I have asked for the past two weeks that they close my account. They have refused and refuse to give me any of my money. Stay away from this bank.

e*trade Account Verification process is the most ridiculous verification I've ever encountered. First of all the reason I was given over the phone for the account restrictions made no sense (I was told I had logged in at a different location; I have only logged into e*trade on 2 devices). Second, the questions asked to verify your identity are things that you have never known or have literally no application to you. Third, I verified my identity with my social security number and a bunch of personal info over the phone all in the hopes that I could quickly verify on a call; but no, I now have to send an email with even more information and an account number that was never given to me and I cannot get it because I "can't" verify my identity. All I wanted to do was transfer a small amount of money after my checking account was successfully verified and now I have to deal with this huge mess. Thanks e*trade.

I started with e*Trade because of my ESPP shares with my former company. I continued to use e*Trade as I started to get more involved with investing of the past 4 years. I probably would have rated e*Trade 3 stars before I realized what other brokers offer. My impetus for looking for another broker was due to stringent margin requirements on one of my stocks. Looked around and landed on Ameritrade. Ugh, wish I would have switched years ago. The TOS (thinkorswim) platform is 10x better than e*Trade's platform. Additionally, I'm getting a transfer bonus from Ameritrade + preferential rates on margin interest + discounts on my trading fees. While my account is above average, I'm getting a lot better customer service (and it seems like Ameritrade wants me as a customer). (Saw the post about the 2014 1099 missing short sales and it was annoying to me as well.)

e*Trade sent out Form 1099Bs to customers on February 15, which erroneously failed to include short sales. In response to inquiries, e*Trade first promised corrected forms by March 16, then by March 20 without delivering them. More importantly, e*Trade failed to notify customers who may not have noticed the error that they had been sent incorrect information.

I had a very bad experience at ETRADE and I would not recommend it to anyone. I opened a Managed Rollover IRA account. It was doing very poorly so I tried to talk to the account manager to put it in a different fund. I couldn't get him on the phone and he didn't return my calls. After several attempts I finally was able to get it changed. It did even worse. I then decided to move the money to a different company. I called them and asked them to convert my account to cash for the transfer. After two weeks they hadn't done it. I called again. I called again. They still hadn't done it. It took a month of calls to get them to do this. Terrible performance, worse customer service.

Over the weekend, I had some options expire "in the money". The options were exercised, and the underlying stock was sold (on Saturday) at a 300.00 loss to me. Then my account was issued into a "house call" status. No big deal. I usually buy puts to cover the down side, but I couldn't because my account was in restricted status. At this time, the underlying stock was up, and I would have realized a profit of 700, but I couldn't because my account was set to "closing orders only". After the 1 hour phone call, the stock retreated, and the CSR at eTrade said, if I cleared my position, my account would be released. I sold the stock at a 800.00 loss. Tried to place a total trade with purchasing the stock back, with the protective put. Nope. Account is still locked.

E-trade did a poor job in addressing my complaints. They were slow (still waiting) and hit me with chicken ** charges. Glad I have another account at Schwab.

I came over to E*TRADE from BrownCo years ago. Over the years, I developed a list of managers / executives I had dealt with when there were the inevitable problems. Recently had a bunch of issues (secure messaging system can't handle an apostrophe), taking a week to process a form that they say should take 2 days, etc. I moved 1 account to another broker who gave me my BrownCo commission rate ($5 / trade) AND a really good margin rate.

I had gotten a second mortgage with them when I purchased my house in 2000. In restructuring my finances in 2007, that second was paid off with a different second. At the time, E*TRADE did not close that account like they were supposed to. Now, in trying to restructure my home financing again, I find out that second line is STILL OPEN. In contacting them, I was forced to speak to a manager who said she would resolve the problem. This was over 1 month ago! I've even had to go in and sign a document for my bank to get E*TRADE to release documents stating the account is closed. That was three weeks ago and still nothing. My bank won't close my refinancing without this being complete. E*TRADE is literally dragging their feet for no reason. Their customer service is truly the worst experience you will ever have to deal with if you use them. Stay away.

I have been an eTrade customer for many years. I have a brokerage, checking, and savings account with them. I've had some problems with them in the past putting security holds on my account, but in the last few months, it's become ridiculous. In just the last 30 days alone they've put a hold on my account four different times! I tried to buy tires at Walmart and my card declined. I called eTrade and they said the purchase triggered a fraud alert and they froze my account. A few weeks later I tried to buy my wife a washing machine for Christmas at Lowes and again my card declined. I called eTrade and they said the purchase triggered their fraud alert and they froze my account again. Four times now in just the last 30 days. It's horrible to have your card decline when you know you have plenty of money in your account. I'm in the process of closing my accounts and moving them elsewhere.

I purchased 80 shares from e*Trade back in 2006. Total cost with e*Trade online fees were $2471.00. We never received anything via mail from e*Trade (i.e. stock certificates) only a username and password to login and see how stock was performing. In 2010 the shares dropped to $3.19 a share and e*Trade liquidated the shares without my knowledge or consent. In October of 2014 I saw that the stock was going up and had peaked at almost $48 per share and I was going to sell. I contacted e*Trade and was told my account had been closed for 4 years. I made several calls to customer care to no avail. They said my account had been closed because it was a margin account. An account I never signed up for nor had no reason to sign up for. Then drafted a letter demanding an explanation. All I received in response was an automated voice call telling me to call customer care. I called and they said to draft a letter. Round and Round!! No resolve!! Very Angry!!

I vested my employee stock units successfully, received a check from eTrade via FedEx but realized my first name has the last 'T' missing. I tried dropping in check to my bank's quick check box anyway. They returned the check with explanation letter via mail that the payee's name was differ. I called eTrade hotline and requested for to stop check. The last 'T' missing is actually due to eTrade online system's limitation of numbers of character box. Should I blame myself for having such a long name that the system cannot accommodate my full name? eTrade representative asked me to fill up 'name change authorization form' along with copy of my ID and passport for verification which I did. Then I got the alert requesting to update tax declaration for non-US citizen which I also did. I was then received an online message from a representative after I asked for the status of my new check. He said the new check would be issued in 2-3 working days.

After doing business with them for over 20 years they closed my account for no reason. They sent my disability deposit back after a manager promised they wouldn't and now I am homeless!!!! Do not trust these people. In my opinion they are a bunch of back stabbers and they do not care about their customers!!!

I just opened a new account with Etrade. I saw the debit from my personal checking account for the initial funds transfer to them this AM. I logged into my account and there was an alert saying my account was locked and to contact customer service. I called and entered my information and my account was "not recognized". I reached a customer service representative and started answering questions to verify the account. Straight away, the rep was impatient and condescending. After answering all his questions, he said I mistakenly transposed my SSN when I opened the account and would need to send them front and back copies of my driver’s license, Social Security card and a signed W9. I said that was ridiculous and that I just wanted to close the account. No chance, he started to quote the freakin' Patriot Act and told me I should not be upset and that Etrade were doing their due diligence to ensure I am who I say I am. They didn't need the W9 to open the account or a copy of my DL or a correct SSN, just access to my checking account. They won't close the account and release the funds until I send them the information requested.

Have e*trade brokerage account since 2008. Tried to place a trade this morning 11/24/2014, could not buy shares...account had 92k cash sitting there but could not place the trade...it said insufficient funds. I thought there might be a hold since I was a day trader. Decide to call them around half an hour later. Talked to someone in customer service and they looked at the account and could not tell me what was wrong. So they transfer me someone who could tell me what was going on. So after another 10 mins on being on hold they said nothing was wrong with the funds or my account and someone will further look into it, perhaps give me trade credits for this happening to me and CALL BACK with an update.

Etrade froze my account after what they claim as a suspicious activity, the suspicious activity was me trying to wire money to my own account, they have froze my account and refuse to release my money for more than a week, causing me major losses. I do not recommend anyone to use their services.

Open an account in 2011, put a small amount of money in to invest. Logging in to an online account became an issue most of the time. Then I decided to invest some more money in my account in 2010 and was told my account was closed due to maintenance fees. Lost all my Microsoft shares. Never called, emailed or via USPS mail to inform me of these fees. I wrote them off and using other investment institutions that are more ethical.

I have a fair credit score, never been on ChexSystems and was about to invest $2,000 in E-Trade. Opened a brokerage account and they said they needed to verify my identity. I sent them copies of my license, US passport, social sec card, etc. They said they couldn't verify my identity and closed my account. I'm a professional and cannot for the life of me understand why they'd deny me an acct. I asked multiple times and they said they couldn't tell me. I'm baffled and wondering if this has ever happened to anyone else. I can't imagine that I'm on some kind of list as I have security clearance for my job. Just wondering what on earth would cause them to decline me.

I logged into my E*TRADE account today and there is an alert stating they will close my brokerage account in 60 days since I do not have a $500 balance in it. I don't want to have a $500 balance with E*TRADE. I am a very small investor but now I have to get my stock out of there before they sell it and keep the money. When I signed up, E*TRADE never mentioned anything about the $500 but after reading these reviews, I see why they are demanding it. They don't want account holders they can't steal from.

My husband brought me Siebel shares ages ago. Due to circumstances, moving etc., I haven't contacted them for years. Also Barry says probably worth nothing. Anyway I got fed up with husband not bothering, so contacted them with account number. They say they have no record of my husband owning Siebel shares, which were bought by Oracle 2006. So what do I do? Help.

Long-time broker customer... 20 years back with Brownco. Seriously considering moving nestegg to another broker. I never have problem with other national financial companies, even once. I have accounts with Fidelity, Citi, Chase, etc., etc., etc. Not that nothing ever comes up, if something comes up, I call them, answer a few basic questions and I'm good to go.

I had breast cancer and my treatment involved surgery, Chemotherapy, and Radiation. Eventually with success. During this time, for a while, my voice deepened to the level I was told of a male. I decided to trade some in a very old E*Trade account I had. No real problem until I had my account frozen and call to see what the problem was. I got transferred to a manager I guess, named Tim **. Mr. ** actually ridiculed me over my voice. Mr. ** whose direct number is 800.355-8888 ext. **. I would appreciate everybody that has an interest in humane treatment of the handicapped calling him, he seems to answer to no-one. When I complain, all I get back are letters from what I believe are aliases.

I placed a short-sell trade with Etrade, and bought back on the same day at roughly the same price, completely within the limits of my funds, expecting to have my funds returned to me on the same day so that I can continue trading. Unfortunately, this was not the case. I immediately called up Etrade, and was told that due to the T+3 rule, I might have to wait 3 days till the funds were returned to me. I was puzzled, as this never occurred to my parents who traders. Nevertheless, I took it that this was the case, and waited. To my horror, I started racking up interest day after day while 'waiting' for the T+3 to end. I called Etrade again, whose customer service agent again gave me the same diagnosis, spoke to me in tones insinuating that I was stupidly ignorant that I used margin funds whenever I 'short' a stock, and told me I had no choice but to rack up the interest and wait for T+3 to end.

I transferred in $10,000 to my account. My bank showed that the money had cleared and E*trade showed it in my account. Problem is they froze it for 3 more days - no transactions or withdrawals. I was so angry as soon as the money freed I withdrew it. Same problem. Its been 2 days and no movement on my funds. The FTC ought to look at this.

I received alerts regarding missing tax information. I have contacted customer service at E*Trade a few times, speaking with 6 different people - none of whom had consistent instruction/information to explain or resolve the alert - the alert comes via email and is non-specific. As it turns out, my SS number and name do not match with IRS information. I provided an updated W9 and a copy of my passport (an authorized government document that verifies my identity). The alerts keep coming with the threat of fines. The last person I talked to wanted a copy of my birth certificate to verify my identity - although my legal name now is not anywhere near the name on my birth certificate.

Their service does not provide me sufficient confidence to trade with them. Customer service is ignorant and not really trying to help you.

Worst company to make investments with if you are a small investor and you leave your account inactive for a short period of time. Without warning and without doing their required diligence they will sweep whatever property you have in your account to your state's unclaimed property account. Don't do business with them.

I conducted an electronic transfer of money from my bank into my trading account. I was told it would take 2 days for the funds to be available to use. The money showed up in my trading account as told on the second day. I went ahead and put a purchase order on some stocks. The transaction was put into the system with E-Trade. All looking good until suddenly the large amount of money just disappeared of the screen. My account balance was 0000. Rather concerned about this, I contacted E-Trade straight away to be told it was a technical problem and my money would be back in my account with in 1 hour or so.

Numerous frustrating calls and faxes later...e*Trade still rejects my durable POA and the e*Trade review team says the doctor's note I submitted is "not in order". E*Trade requests the doctor rewrite the note including his letterhead, contact phone number and my father's diagnosis. The doctor previously explained he cannot include diagnosis due to US privacy laws. I discovered the review team is in the Philippines. I'm stuck. My father is a US citizen and has a US account. e*Trade Philippines is requesting diagnosis which the US doctor cannot disclose. E*Trade has a jurisdiction problem on their hands. Can they ignore US privacy laws just because they offshored their customer service center? How does my father get his funds?

My Dad was diagnosed with dementia and cannot remember things or compute figures any longer. In trying to close his Etrade account and get his $5k out both him and I got on the phone. He couldn't answer their security questions (who can, right?). They locked his account. Rather than have them demoralize him some more, I sent in my durable POA to deal with them directly. They wouldn't recognize it because it wasn't their Etrade POA form. I spoke with a manager. Finally they said they would recognize my POA if I include a doctor's note stating he cannot sign his name anymore (which he can't) and he can no longer handle financial matters! Isn't that the purpose of a POA?! Doesn't my Dad have a legal right to assign whomever he wants to handle matters?! Requesting doctor's note, isn't that against privacy laws and HIPPA?! They make it IMPOSSIBLE for a person with dementia or the assigned POA to close their account. At that point, isn't that discrimination?!

The website does not allow getting money from your account without paying a $10 transaction fee. When trying to deduct the $10, the website would STILL not allow transfer of money. To avoid the check fee, I could have sent the money to my bank account IF I could verify a transaction that was sent as a deposit two and one third years ago. When contacting customer service (?), they were unable to see my account information, unable to call me and unable to do anything about the $10, and unable to send me the balance in my account. I think that fits pretty well with the company program.

I started my E*Trade account in October of 2008. Lately, I have been experiencing some financial setbacks and wanted to access funds I thought were available, in this account. I was told that my account has been charged $25.00 a month, for interest, on so-called loans. Apparently, when my account says I have money available for withdrawal, that does not mean that is my money. It seems that dividends are posted to a margin account that you may borrow against.

In Dec. 2012, our mother who is 80 years old suffered a severe stroke, leaving her incapacitated after brain surgery. I, her son, was named as her durable POA in the event of health problems. After returning from visiting our mother, I faxed the proper legal documents and POA to E*Trade, including a signed doctor's letter of authorization for proof that our mother suffered a stroke (like one would lie about this). The Durable POA, E*Trade's Legal dept said, was too general as in simplistic, and simply would not accept it. E*Trade demanded to speak to the atty. who drafted the document.

e*Trade is the worst trading company you can pick. Horrible customer service, outright theft of customer's money and a complete lack of professionalism in financial management and trading practices. Whatever you do, stay away from e*Trade!

I was married at the time we opened an e*Trade account. After the divorce, I sent in the required paperwork to change my account to an individual one and to this date, a year later, they still won't release my account to me. What's worse, my voicemails and emails go unanswered. Completely frustrating. I am moving my money and would never recommend e*Trade. I doubt they even know what they are doing.

What incompetence. I can't believe the FCC lets them run at all. First week, they "lost" $5,000 of mine through a "journaling" error. The next week, I received a confirmation on Saturday for trades that went through on Friday. Now, they have a "security freeze" on my account so I cannot access my money. Outrageous. Incompetent. Unprofessional. I will get my money out of there as soon as possible.

I opened a new account and attempted to transfer three outside broker accounts. Two of the accounts contained OTC & Penny Stocks with a market value less than $3,000. I was told that I had to dispose of a certain penny stock before transfer could be completed. While disposing of the stock ($4,000 loss), E*Trade completed transfer of small account. I notified E*Trade of the sale and to proceed with the other transfers. E*Trade then responded saying that they would not take any OTC & Penny Stocks. I notified E*Trade that I was moving my account to another firm & because of their inability or unwillingness to accept the full transfer, closing fees should not apply. They charged the closing fees.

A stock I owned went through a reverse split. This was two months ago. eTrade still has not given me access to my shares. They blame it on Hurricane Sandy. They charged me a fee for the split. I still do not have access to the stock. I will get out of eTrade as soon as I can and will never go back. I would advise against investing with them.

E*Trade froze my account after the IRS put a levy against my account. The levy has been satisfied, yet E*Trade has not released my funds. Their customer service folks keep telling me that my account is being reviewed. If you are considering opening an account with E*Trade, please reconsider.

Lost access on my account - For no apparent reasons, my account was locked. I called them and despite the fact that I gave my SS number, date of birth and current address, they did not unlock my account. Not to mention that I spent a couple of hours on the phone answering ridiculous questions. I will be withdrawing my money from eTrade ASAP. After reading reviews on the internet, I realized a lot of people are having the same problem. This may be an indication that eTrade is having financial difficulties, so it has to freeze accounts to stay afloat. I think eTrade soon will be going out of business. My advice - stay away from eTrade.

I opened an account in May 2012 to buy Facebook stocks $2,000.00 into E-Trade and just as soon as it was sent, my E-Trade account was frozen due to what they claim was suspicious activity. They wanted a picture of my SS ID card and a letter stating I wanted my account reactivated. I sent the copy of ID and letter which I signed and dated just so they could tell me that my own very signature did not match the one on my ID. I did not have a copy of my SS card and I hadn’t for years but did have a passport which they did not accept. So after I went to the social security office and emailed the letter from them in, they now wanted a notarized letter stating to reactivate my account that took two weeks and finally today, 11/7/12, they unfroze it. What a scam! So of course my money is in process back to my account. After all that crap, I don’t even want to use them.

These people need to be shutdown. I decided to open my rollover IRA with them and got an account number and was good to go. It was a significant amount and I was planning on taking a small amount as a distribution once the funds moved over. Three days later, they closed my account with no call/email. I didn't discover the problem for another few days, when I just so happened to log in to check the status, since I had already made the request of my current plan. So, their irresponsibility is floating around significant funds in limbo for a few weeks. I got no apology, no notice and screwed. Beware of these scumbags.

I have been with e*Trade for 15 years and have several accounts there. I lost my credit card. I have cerebral palsy and have a bad speech impediment so I asked someone to help me communicate. I called the number and start telling my friend the responses to her questions. The representative interrupts me and says the person cannot help me unless they have power of attorney. So, I consulted an attorney who says that is false and ridiculous. The person is just relaying my message much like relay services do for the deaf.

I signed up for E*TRADE on July 23, 2012. I was easily able to make a $500 deposit. My account somehow got frozen by E*TRADE after "suspicious activity" was recorded. I don’t understand how signing in from my iPad and android phone is suspicious activity. Anyway, 2 days go by to review as the account stays frozen, and then another freeze is put on saying they needed a copy of my license and SS card. 2 more days go by after I faxed it over, and someone at E*TRADE read my SS # wrong when it was faxed and it threw a bunch of red flags. After 2 more days of reviewing, while my account is still frozen with my $500 in it that I cannot touch, they now say I needed to fill out a W9 form. The entire time I just was so fed up I wanted to withdraw my money and close the account, but I could not do so. Nobody, I mean nobody would help me through customer service. On August 12, I was finally able to use my account. I took a $10.00 hit and withdrew all my money and have now closed the account due to the ridiculousness of this site. Stay away!

I tried to open an e*Trade account. Several days passed and I had to fax my driver's license and Social Security card. Several more days passed and I called them to find out what happened. They rejected my SS card, which is mind-blowing as that is my original card and have had it for over 50 years. So they said to email a scan of the card, and I did. An hour later, they called and said now they need a copy of my passport faxed to them. I do not have a passport, so I can't open an account. So they do not want new business. They are a terribly run business if you can't even open up an account.

I just was opening a new account online. I received an email that said they needed some more information and to call their toll-free number. I called and gave them the information as requested and the guy on the phone gave me the routing number to do a wire transfer from my bank to my eTrade account. I paid my bank $20 to transfer $4000 into my eTrade account. I signed into my eTrade account a couple of hours later and my balance showed $0.

I have no experience trading options and eTrade let me have access to them in 2008. Since then, I have lost over $500,000 trading (every dollar I put into eTrade). Do I have any legal recourse against them for now screening me carefully to see I had no experience or training?

eTrade acquired Brownco and told to all account holders that everything will be same as it was with Brownco. With Brownco, we never had any margin call or any other dispute. Right from day one after acquisition, we got the margin call. We inquired the reason for margin call but no one from eTrade will tell us the reasons. All my orders forwarded to back office, who manipulated the account. eTrade did not let me move the account. If I do so, will not let me trade and it may take weeks. Within a span of four years, all my money is gone due to insider's manipulation. I complained to SEC and FINRA. SEC will not investigate for individual investor and FINRA will not investigate because SEC opened the file. This matter has been going on since March 2006. It appears that there is some God Father in SEC or Congress who is protecting eTrade. Any suggestion on what to do? I can see it was a daylight robbery but no one wants to look into it.

I have some preferred shares of Openlane. The company was sold and all monies paid out on October 20, 2011. I have not received any monies for my 50 shares. I have contacted eTrade on several occasions and have been told I will get my money in a week. I have even ask to speak to a supervisor. I was put on hold for more than 20 minutes. I have been told that the holding company hasn't paid them yet. Although they have paid out all other stock company. My kids have the same stock and were paid by Fidelity on October 20th.

Flawed evolutionary technology. Everything I state can be supported by screen snapshot printouts; unfortunately, I cannot attach hard copies to this post. Part of the exhibits file is a few videos. Please click on the below URL link. ASIC is after a 9-month process and they are going to make a decision as to whether or not to launch a full investigation. The tabled findings is my gift to all TopStockers who have previously gave feedback.

I opened an account with e-trade with zero dollars in February of 2011 with the intent of maybe making a stock purchase for me and my wife when got our taxes. However, we received our taxes and due to bill and do not have money to do it. So I said I would close it and not worry about it. I received a phone call from e-trade and was told I owe them $46,000. When I asked how, I was told there was $80,000 something put into my account. That's impossible. So I want to know who took it upon themselves to use my account and hide the money there. So I have filed a police report, contacted the IRS and the Federal Trade Commission, Social Security office and a lawyer to help with this battle. So please warn everyone out there. This could be a legal fight of a life time. If they want a fight, I will give them one.

My husband works for E*TRADE here in Sandy, Utah. I just have to complain how they continually treat their employees without the same caliber as their customers. Even then, the turnover is so high at E*TRADE that the information passed on to the customer is not always correct. The HR needs to get involved to build up the morale at E*TRADE. In this economic time, investors don't want to hear that their brokerage firm cannot hang on to employees due to bad vacation policies, metrics and so forth. E*TRADE should raise their bar on employee appreciation, get organized with their scheduling, and managers need to be an advocate for their teams. Vacation scheduling is obsolete. Threats of write ups are present if you dare call in sick if you are sick. Proper requesting time of vacations (two weeks) is not responded to in a timely manner. It’s usually last minute. The employees at E*TRADE have families, family functions just like the managers and schedulers.

I bought Amazon stock in January 2000 as a long term investment. I understood the $19.95 transaction fee. I admit I went awhile without checking my account but when I did, I found e*Trade closed my account and sold all of my shares to pay for inactivity fees. Now I have nothing left! How is this legal? I am going to see if my lawyer can help me here.

E*Trade have stolen my life's savings including a mortgage of $47,997.61. For four and half years, I have gathered 35 different screen snapshot printouts of corrupt financial market data and trading systems programming malfunctions into a file of exhibits.

I received a letter from E-Trade informing me that my personal information had recently been changed (they are very good in doing this). The letter was to confirm that I am the one who initiated the change. The change was minor... a phone number had been added as a secondary phone. I did not add this phone number and I do not know who's number it is. E-Trade removed the phone number. I should be satisfied? No, I am not. My complaint is that this alarms me to near panic.

This is an addendum regarding the E*trade's Faulty Consumer Product. E*Trade share trader/investor posts on an investment stating that they are experiencing corrupt financial market data and the system has programming malfunctions while another traders state that they are not experiencing these glitches on their trading platform. I explained that E*Trade have numerous financial data feed lines running into the stock exchange and one or more can be effected while the other feed lines are not.

ETrade froze my account and wouldn't tell me why until I finally got through to someone after about 5 calls. It was something about me logging in from my work computer that caused them to think there was "suspicious activity" going on. I’m not sure what sort of stone age technology a place has to use to be unable to handle my perfectly standard use, but apparently they were about 10 years behind the rest of the world on this one. I was still able to deposit, of course, but all withdrawals failed.

ETrade froze/restricted my checking account without contacting me. I called them after my check card had been declined, and they refused to give me any details regarding my account and my money. I have called 5 times in the past 36 hours and have not once received a return call from the "investigator.”

We opened an account with E-Trade several years ago with the intent that the stock we purchased be a long term investment. At that time, there were no inactivity fees. Later, we were notified that they were changing their fee policy and would be charging a $40 quarterly inactivity fee. We decided to change our account to Scottrade, which does not charge such fees. When we closed the account, they deducted the inactivity fee retroactively, and charged it as $40 per month --not quarterly as their notification clearly stated.

My mother had a CD IRA with Etrade in the amount of $120,000. When the interest rates fell below 1%, she decided to transfer to a different institution. That's when the games began.

Etrade offered a range of index funds such as an S&P500 index fund (ETSPX), a Russell 2000 fund (ETRUX) and an international fund (ETINX). I was heavily invested in these funds and Etrade exited the mutual fund business without giving any prior written notice at the very bottom of the market (March 2009). They could not have picked a worse time to sell everyone's shares and they did not notify any investors. The following quarter, the S&P had one of the best quarter's since the 1930's and since exiting the mutual fund industry, many of the underlying indices are up as much as 40%+.

I noticed one very horrible fact about Etrade since I started day trading about five years ago. The horrible fact is that every time a stock takes a pretty good jump, etrade states that the stock split, reverse split and any other reason not to give you the thousands of dollars you would have made. For example, I had a 1000 stock (etrade's own stock) that I purchased for about $1.30, the stock jumped to $14.00. I thought that I would have made $14,000 but the stock did a split or reverse split that decreased the number of stocks I had from 1000 to 100.

I found out that the stock valued at $1000 was sold in April. They took all the proceeds for fees because the account was inactive. I Invested $2000 with e-trade and while the stocks lost value, they took $1000 for fees!? I'm liquidating, and I am left with about $600.

I opened a cash brokerage account with E*trade back in 2006, cash account with $6000 in securities. I was never told about quarterly fee of $40.00, but they have been hitting my account for $97.00 per month for a "cash call" on a cash account? This was an account to teach my 13-year old son about the stock market most securities have been sold off and I guess they just wanted me to go away. I never checked the balance on the account because I figured the securities were safe. After all, I paid cash for them! Little did I know until last week that the deceptive E*trade was slowly siphoning off my account. From all the complaints I see here and online, I guess this is a common practice for them.

Investigation of E*Trade’s illegal Margin Practices: **. The law firms of Moody and Warner, P.C. (Chris Moody and Repps Stanford) and Nicholas and Butler, L.L.P. (Craig Nicholas and Alex Tomasevic) announce an investigation into E*Trade Financial Corporation and related companies, including E*Trade Clearing, LLC. Our investigation seeks to determine whether customers of E*Trade, particularly options traders, have experienced any of the following: incorrect margin balances/buying power calculations by E*Trade, incorrect margin calls by E*Trade, improper options, contract assignments and/or failure to deliver lost trading opportunities due to incorrect margin balances forced liquidation of account assets by E*Trade to meet erroneous margin calls.

I was a customer of eTrade US coming from Webstreet Securities. In May 2010, eTrade forced its (maybe only foreign) customers to change legal entity to eTrade U.K. As I did not agree, I did not answer the confirmation form.They threatened me to lock my account when not filing the agreement. Then I tried to fill out the online form and to say no, I do not agree. Surprisingly, it was not possible to complete the form with saying no, I do not agree. As a consequence, my account was locked for nearly one month (May 2010) and I was not able to do any trades. As a consequence of that I lost about USD 500 by not being able to sell stocks that I wanted to sell that time.

This is a crime! I put in 200 dollars into Etrade two years ago to "play the market" and definitely was not made aware of this 40-dollar handling fee per quarter they charged. I called today, August 2010, to check my balance and I had negative 85 cents. They stole my money. I gave it in good faith that I bought stocks, not service fees. They basically stole my money.

This company is the worst. I really do not understand why nothing is being done to shut them down or fine them. As others have mentioned, they randomly and without notice shut down my account. As this is the account I use for various living expenses, this has caused a definite issue in my life. I have spoken with over 9 representatives, all who don't seem to be able to do anything to resolve the issue. Being told by one person that my account was closed due to accessing it through an "IP address that isn't familiar to us" is ridiculous.

Someone needs to get a class action lawsuit against E Trade. Unknown to me, there was a $40 service fee issued per quarter for non-activity to my account. I rarely check my account nor have activity on it. When I opened the account 11 years ago, there was no service fee. Now, the fees they are charging me for letting them use my money is totaling over $540. They will not issue me a refund. I think it's so ridiculous that the fees equated to so much and they won't do anything about it but give me a refund of $40. Someone please tell me there is a lawsuit going on. I want my money back. I feel that they didn't do anything to deserve it. There is no way this is legal.

ETrade Nightmare continues. Serious violation of consumer rights and discriminates against other countries. The following is how ETrade "values" their client: They lock your account anytime they want and do not bother to contact you. As an overseas customer, I have to make the overseas IDD call and fax them documents twice. When I asked for alternatives (e.g. email), the customer service asked me to go to the nearest branch in Hongkong when I told her I am residing in Singapore.

I have had an open account with E Trade for the past two years. Upon opening the account, I was informed through the account agreement that the account had no fees associated saved for a transaction fee. My account has been in good standing since it was opened. I recently logged into my account and found that without notice, all of my stocks were sold and cashed out. Upon contacting the customer service department, I was informed that beginning fall of 2009, I was being charged a maintenance fee once per quarter and due to lack of funds, E Trade cashed out the stocks to cover the fee.

Last week, I drove offices of eTrade in Phoenix,Arizona located on the corner of Camelback and Scottsdale Road. I went there in order to fill out some papers to change my account status. After some time and discussions with a broker about an upcoming IPO on Wall Street, the manager of eTrade approached me on my way out of the office and he said to me, "You have been in here before, we don't want you here, do not come back into this office ever again".

My eTrade account is locked due to security issues. I have to call from overseas to find out what happened. The helpdesk verified my identity over the phone and asked me to fax over some documents, which I did. Yet they claimed that they did not receive and gave me no alternatives. They just give me the same reply everyday when I inquire about the status.

eTrade is the worst brokerage house I have seen in 40 years of investing. I was involved with some transactions with my daughter, who had an account with eTrade because they handle stock options for her company. Below are my complaints: Their website for a person with stock options is very confusing and almost impossible to comprehend. Their "help desk" is a joke. They don't listen, keep repeating the same reply, not answering the question. My daughter had a simple problem; she was on the phone for 70 minutes! Their hours of help are a joke: 8 am to 6 pm Eastern time. So a person at work on the West Coast can not talk to them after the market closes.

I applied for a home equity line of credit with eTrade Bank. It was granted in 2005. When the real estate bubble burst, I got a letter from eTrade Bank telling me that my line was being suspended, even though I had never drawn on it, because they were concerned that the loan to value ratio was not high enough. Fair enough, but they would never tell me what that value would have to be. They said next that the only way they would reinstate the line was if I paid for a new appraisal and the value it originally appraised at. You don't have to be a rocket scientist to know that the original value was never going to be reached and my position was always that it's not about the original value, it's about whether it meets your loan to value ratio, which again, during numerous calls they would never tell me and I was sure it would be.

On February 28, 2009, I deposited $150 into my Etrade account. This is an account that I'd set up more than 10 years ago when I did some short-term investing, but I haven't used it in several years. On March 6th, I purchased 125 shares of Citi stock with the intention of holding it for the long term. After this transaction, I didn't use the Etrade account, as I don't feel it should be necessary to check the account every month or so when I know there is no activity in it. Today, July 13, 2010, I logged into the account to check on the sell order I placed a while ago, in hopes that the stock would go up.

I had or have two diverse trust funds that were bought by Dynamic Funds of Canada. Dynamic Funds are sold to only Canadian citizens, so my funds were sold (Dynamic agents told me this.) at the end of March when the transaction was complete. E-Trade told me at the time that it would be two weeks (the std agents reply when you can get one.) before the money showed up in my account. The agents at E-Trade are pretty clueless, hoping I guess that the computers will take care of this.

I have been trying to transfer my Roth out of my Etrade account since January and they keep coming up with another problem, so I cannot get it out of that account. I have talked to many agents at Etrade telling them I wanted my money now. They always put me on hold and then come up with a story why I need this paper work or that paper work. Here we are nearly June 1 and no money yet. I have a 10% bonus for my new investment which has now gone down to 8% and the investment has also gone down from 8% to 7%.

Ten years ago, I bought $2,000 worth of stock and I have been following it by reading the newspaper. When I went to check my account on eTrade, I discovered that my stock had been sold. When asked why, I was told that there was a $40 account services fee that was not paid by me and my stock was sold to pay for it. So now I have no money left. I don't know when this fee started and I feel this was grossly unfair not to notify me of this fee. Now, I see this happened to many others too. Is there any recourse to recap this money? When I called eTrade, I was notified that this happened and there was no service recovery, no concern for my loss or satisfactory explanation of why they did not notify me. I have been feeling very despondent about this issue and shocked that this happened to me and many others.

I was persuaded to place funds in Auction Rate Preferred products during the approximate time frames of August 2006 through to November 2006 by individuals employed by Etrade, which is where my account still resides. My original inquiry with Etrade was to discuss placing funds in a possible higher yielding savings, money market or certificate of deposit. The Auction Rate Preferred Securities were described to me as a similar type of product, that they were triple AAA rated, the funds would be liquid every 7 days and the products were completely safe and risk free.

Etrade has successfully lost all of my research and trading info for the fourth time in 8 months. After the first 3 times, I spoke to their techs & they blamed my computer. In addition to those problems, Etrade continually jumps off line at crucial times during trading. These results are monetary losses due to trades not going through in time to avoid losses or maximizing gains. Timing is everything in day trading.

I would simply like to let other small investors (under 10k) like my self know that eTrade is a horrible financial vehicle to use. Their fees and charges can suck a small account dry. If you want to invest and forget it go to Vanguard Wellsley Income Funds - they are safe and terrific to deal with! eTarde is a rip off, and the customer reps are just candy coated, not any real help when you need it. A lesson learned!

I wanted to start investing with a small investment and called eTrade to start an account. After explaining what I wanted and that I was a first time investor, they referred me to what I thought was the appropriate department to start my account. I purchased $1,000 worth of stock and planned to keep it for the long term, just watching it. Somewhere along the line, they started charging me a quarterly $40 "inactivity fee" and $2 for paper statements. I was never informed about the inactivity fee, or about the ability to get "online" statements to avoid the $2 charge. I began to see the - (minus) balances appear on my statement, but being the inexperienced investor that I was, I didn't understand what was happening. I thought it was money now "available" due to the stock price rising? I honestly didn't know or understand.

All went fairly well, except I was told that I needed: Declaration page of the Master Insurance Policy indicating the association as the named insured, proof of building coverage in the amount of 100% insurable replacement costs and liability insurance must be at least $1,000,000 per occurrence. If not included in the master insurance policy, borrower to provide an HO-6 insurance policy providing coverage in an amount that is no less than 20% of the condominium unit's appraised value with a maximum 5% deductible.

E*trade offered a range of index funds such as an S&P 500 index fund (ETSPX), a Russell 2000 fund (ETRUX) and an international fund (ETINX). I was heavily invested in these funds and E*trade exited the mutual fund business without giving any prior written notice at the very bottom of the market (March 2009). They could not have picked a worse time to sell everyone's shares and they did not notify any investors.

E*Trade's Auction Rate Security Fraud. I am over 60 years old, and in the fall of 2007, I was lured by E*trade's ad for a JP Morgan money market fund for an IRA. In Short, I called to purchase this money market fund, (the trade could not be placed on-line). I was transferred to their "fixed-income" department and was solicited to buy Auction Rate Securities, for which the market has been frozen since Feb 2008.

e*Trade's Auction Rate Security Fraud - I am almost 62 years old. And in the fall of 2007, I was lured by e*Trade's ad for a JP Morgan money market fund for an IRA. In short, I called to purchase this money market fund. The trade could not be placed online. I was transferred to their "fixed-income" department and was solicited to buy auction rate securities for which the market has been frozen since Feb 2008.

In 1997, my wife and I invested $1000. I kept the money without prior knowledge that we were being incurred a $40 quarterly maintenance fee. Last year, our account was zero. We were never notified of maintenance fees being charged after 2002. Because I put the account in my wife's name, they will not speak to me about this matter.

I purchased 5,000 shares of stock for $1,000 back in 2008. I was told by a friend that I did not pay any fees unless I bought or sold shares. I went online on 3/10/2010 and saw the account was closed. I looked at previous statements and found the 5,000 shares had been sold.

Starting in 2009, Etrade financial began charging a $40/quarter fee that was not communicated to me at any time. Devan ** agreed to refund the last quarter's account debit to my account so the account could be sold and closed. After the refund was not processed as promised, Tiffany ** alerted me that the refund could not be processed and that I needed to sell my remaining securities to pay off the balance of fees. I specifically requested to receive paper statements, yet no notification of the account debits was ever provided.

I am filing this complaint on behalf of my client, Mr. Jerry **. His mortgage loan is serviced by E*TRADE Financial. Mr. ** went to E*TRADE requesting postponement of his foreclosure sale date for 2/16/2010. Mr. ** has not been able to collect all the supporting documentation pertaining to his income and banking information requested by his lender in order to stop the sale since he has been taking care of his ill wife who is in the hospital suffering from terminal breast and kidney cancer. Due to deteriorating heath issues and inability of locomotion, Mrs. ** can no longer secure employment due to her illness. She is on the edge of death.

I have had POA for my mother's accounts for 2 or 3 years. Her funds are exhausting with the expenses for her medical and assisted living. I had opened a brokerage account for her with silver and gold shares. The bank accounts were joined with E-Trade in both of our names. The time came I needed to cash in her shares. The bank said to send in a notarized POA and letter from the doctor. My mother lives in assisted living 45 minutes from my house. To make a long story short, this is the 4th set of notarized documents including the formal POA I have had and 3 times notarizing their POA.

On December 09, 2009, I opened an investment account online with Etrade Securities LLC hoping to earn some money in order to survive and catch up with bills in this striving economy we are in today. I had set aside less than a thousand dollars to invest. On December 10, 2009, I received correspondence from Etrade Securities congratulating for opening the account and instructions on how log on to my account on line to begin trading.

I got a notice from e*Trade saying that the company was breached and they were going to issue new credit cards. When I got my new card, I activated it and basically the old one cancels. My problem is that e*Trade did not transfer all of the funds that were on that card they left around $100 on it. I have called to have them transfer the remaining from the closed account to the new one, and they said alright. So next month, I noticed it was not complete yet, and that's when I opened a claim to have the dispute office of e*Trade investigate the situation in October 2009.

E*Trade ripped me off by charging me $132.00 on a purchase of 8,000 shares of Fannie Mae. I had always paid $12.99 and suddenly, they charged me $132.00. When I contacted them, they said that they can legally change what they charge at any time--it's in their contract. Unfortunately, I did not have a magnifying glass to read the small print.

I was hoping to find a way to reverse 5 years of inactivity fees which they started charging me once I turned off paper statements. If I had been getting a paper statement, I would have done whatever it took to stop these exorbitant fees. I only had 2 stocks with $2000 in the account and actually forgot about them until I wanted to transfer them to another brokerage account. They have been stealing all of my cash dividends which I have been paying taxes on for five years and still charging me $40 a quarter for an inactivity fee! Now before I can transfer these stocks I have to pay over $800 in past inactivity fees and $60 to transfer and close the account. If I don't pay them, they will sell my stocks without my permission and/or turn me over to a collection agency.