E*TRADE

I am going to keep this brief because E Trades does not care but people should be warned. I have spent literally hours approx 28 hours on hold over a three week period. I left 18 messages with beneficiary account manager in which I never received a call back. I final sent an email blast plus 12 physical letters before I heard from an "executive". Because I went to these lengths they will not release my deceased husband’s funds. I have hired an attorney who has sued Etrade many times and has said this is normal practice. I have recorded this nightmare and will continue to do so.

My mother passed away in July 2021 and in October we began the process of having her E*Trade assets transferred into an estate account. We sent in all the required signed and notarized paperwork in early September. It is now late December and after four previous occasions of waiting on hold for more than an hour each time, and finally talking to representatives of the Beneficiary Services Department – we are still waiting for the funds to be made available for transfer. This extraordinarily poor level of customer service needs to be publicized so they might do something to fix this situation. I am writing this while on their call in line again – waiting.

I've been an Etrade customer for about 20 years. They were never great--their website and mobile app have always been broken, and they've given me false information from time-to-time, but overall, they used to be decent, and they offered flexibility with things like their bond-purchasing platform that were useful. Since I had a lot invested with them, they used to even answer my phone calls immediately with their "elite service" they offered.

We invested and built our life savings with E*Trade, however as time went on, we were occasionally directed to funds or investments that maybe were more lucrative for the financial advisor or e*Trade and less suitable for us. When we tried to move our accounts, 5 total, with our life savings, the financial consultant with e*Trade all but threatened us with dirty tricks. We didn't realize what she did until we found our money in limbo for months with no way to get access or redirect our investments during these tumultuous times (pandemic, with market going up and down with less pattern). This action, really showed that "our" financial assistant was not "ours" but was out for themselves.

I have read all the reviews and shocked this company is allowed to continue business without an FTC, SEC, and FINRA sanction. My funds were put on a security hold to verify my information "due to suspicious activity". I appreciate they are looking out for me but after reading the other reviews, I believe they are trying to systematically usurp customer funds, deny widows and orphans access to their money, and intentionally make it impossible to get a hold of anyone. I will be looking to file a class action.

Opened an account over a month ago, it has been locked since I opened it. I declined the two step verification and bam! Lock on the account. I can't access my account to trade or withdraw my money. They have total control. I've been on hold for upwards of two hours every day. I've emailed, texted...I even drafted a letter and uploaded it to the account. Nothing!

This platform is great for beginners and even experts. E*TRADE guides the new users through its app and online platform and educates them with infographics and charts. Really simple and entertaining.

I had an account and used some of it. Later found out they allowed my account to be transferred into 4 other stocks without any notification to me. Always stay on top of your account and keep passwords a secret even from spouses, family anybody that is not you.

I have had to work with E-Trade for two death claims. One in 2018 and one in 2021. eTrade transfers out the bulk of the assets and then posts the dividend/interest payment to the decedent account. Multiple calls in 2018 and confirmation that the dividend/interest would be transferred over and it is still in the decedent account at eTrade and I'm now receiving escheat notices from eTrade. I had given up when it seemed the funds would never be disbursed to me after multiple assurances it would transferred and the account closed out.

It has been over a year trying to close an estate of my husband. The account is an joint account, but that does not matter to them. You do not have rights to account even though it is joint. Every paper I fill out has more to follow. Finally they okay it telling me my transfer will take place 5 to 7 days. It has been over 18 days. I sent a letter of demand, but no response. I have to get the lawyer involved. Widows should not have to go through this. I will be closing my account moving to different broker.