E*TRADE Reviews

19-day freeze on account of CSR's duplicate posting after the Global CU warning was recorded. They have all docs requested yet refuse to lift the freeze.

Manager” asking ARE YOU RECORDING as the first thing out of his mouth tells you everything — he wasn’t there to help, he was there to protect himself and the company. When a supervisor opens with paranoia instead of professionalism, it means:

If I could rate a zero, I would. The customer service is the single horse customer service group I have ever dealt with. It is clear that E*TRADE does not value its customers at all. You owe it to yourself to find someone better.

I am closing my E*TRADE savings account after repeated locks. I opened it in July. Every time I tried to transfer money in or out, the account was blocked. That happened about 10 times. Each time I had to call, complete two verifications, and fight to get my own funds released. Notes were never put in my account showing it had already been cleared, so I had to repeat the same verification process over and over.

I had opened up a MaxRate Checking Account & a Premium Savings Account. I had funded my Checking account with $10K & Funded my Premium Savings Account with $20K. A here wasn't an issue at that time. I was encouraged by ETRADE to put my life Savings into ETRADE Savings Account to earn the promo bonus & to earn 4% Interest for the 1st 6 months, well I had close to $400K in my Savings account. Again I was Locked out of All of my accounts. I had to PROVE where the money my came from, prove that I was the owner on my external Checking accounts. I had to go through several security questions. ETRADE accused my joint owner in taking advantage of me & holding me hostage & threatened to call the police & try to send them to my home to see if I was being held against my will.

I had an account at E*TRADE for many, many, years. Then I tried to open a new Trust account. First problem is many scanners scan the whole page which can exceed the very small maximum size E*Trade allows for uploaded documents. So I can't even upload their own document to them. Then after paying for Priority Mail, twice, to mail it to them, they rejected it both times. The name of the Trust is longer than the field name allows, so I used the identical abbreviation for words like Trustee that they previously used. That's why the rejected it! Yet, the field on the form is not even long enough to enter the name without using abbreviation. That was the last straw.

"Failed to save feedback, please try again", it would be laughable if it weren't thousands of dollars I've saved for years and years. My retirement account rollovers were handled incorrectly. I spent a lot of time and had to hire professional help to sort it out. I was looking to delete my accounts entirely today after transferring all my assets and was asked to provide feedback but even that crapped out. Many reviews all seem to point to similar things saying, good luck if you need any actual assistance from a human. My experience with ETRADE was so bad, I am working to make sure I remove all accounts from any company associated with. I will never trust them again with anything. I've seen a Chilli's run better by teenagers than this financial institution is. I have seen wait staff at a diner more concerned about a missing side of fries than anyone at ETRADE was about my entire retirement fumbled.

I've been an E*TRADE customer since before it was E-Trade, actually before it was Harris, and I will be leaving entirely. Their online process is filled with glitches and requires hours to complete the simplest task. I signed up for the premium savings with promotion savings 26 promo code. After a series of incompetencies, with no callbacks or Communications from e-trade, the application, which had already provided a accepted DocuSign and various uploads of personal information, was canceled. Exactly what I'm going to do with my ETrade account. Moving to Schwab.

Was told I would wait 26 mins for a rep, waited over 1h and 48mins before I hung up. They have gone way downhill since Morgan Stanley took them over.

I am writing this to warn regular everyday investors about the predatory junk fees E*TRADE hides deep in its fine print. While they market $0 commissions, they automatically hit your account with a flat $38 "Reorganization Fee" for completely involuntary corporate actions, like mandatory reverse stock splits or mergers. This is a textbook junk fee—you don't vote for the split, you don't authorize the transaction, yet E*TRADE docks your account anyway. For a regular buyer holding a small position, a $38 fee can completely wipe out your investment or even drag your account balance into the negative. They charge you the exact same amount whether you own 1 share or 10,000 shares. Major review sites ignore these costs, but they are a massive trap for retail investors. Competing brokers like Fidelity don't charge everyday buyers for these mandatory domestic splits. E*TRADE needs to eliminate this anti-consumer junk fee practice immediately.

Wife had 38 grand in a account, 14 grand in stock, the rest in cash. Called Etrade rep about adding myself after 5 years just watching hers. He told me how, hung up then the account was frozen. He tells them I was buying selling on wife's account. I was only advising her account. They will not let me have access to this large amount of money. Now 8 days later stock went way down almost 41 hundred dollars dropping fast. They would not let us sell it or get our money until suspension is over. What they wanted is her ID. After all these years 3 banks hooked to it, then not see her ID. Going on and on 21 days until we lost about all on the stocks and the frozen money hurt us. We needed some. Soon as they lift this so called restriction I am done with the horrible expensive folks. They can suspend your account leaving you hanging anytime they want. Think twice.

BEWARE!! I was told by an agent that I owe 24% interest for withholding taxes because they didnt have my latest w9. I sent it in and when I say the $800 removed from my account I asked what happened to it. We have it sitting in your account as a debit until the next time you sell any stocks. So he told me we took out of the stocks you sold yesterday. I noticed on 8/4/26 that I was missing my dividends and called them to find out where my dividends went. I was told by a supervisor Ian that the dividends went to pay of my margins. Unfortunately I didn't know what margins were or where to find the info.

E*TRADE/Morgan Stanley locked my savings account over one month ago and still has not returned my funds. I opened an E*TRADE Premium Savings account through Morgan Stanley Private Bank on July 1, 2026 because of their promotional offer and deposited a substantial amount of money. On July 3, 2026, my account was restricted, and I lost access to withdraw, transfer, or close the account. My online access was later disabled entirely, preventing me from viewing statements, balances, transaction history, messages, or notices.

Customer service avoids in every way not to help you, it’s the worst I’ve ever dealt with. W.O.W.

My name is Etna **. Worst Customer service I have ever in my life. They hold my fund and restricted my account.

I cannot buy stocks because it takes WEEKS for them to verify my new cell phone number, what idiots, and you cannot use your STATE ID, or passport, and Customer Service cannot help you add your bank account to your E*Trade Account. What a disgusting MESS in the year 2026!

Messed up my line of credit transfer. Ruined closing day of home purchase. Email said that it was already processed and it was not.

My experience with E*trade has been good for about 2 1/2 years until there was a negative balance on my account which I was not made aware of until the point when I attempted to access my account and funds from a recently executed transaction. The ensuing wait, and attempt on my part to clear the account restriction was riddled with frustrating calls to the team at E*trade. After four days I am still unclear as to when I will be able to access my funds. When I called in the last time I was told by the supervisor there was nothing more I could do and no one else to speak with that could move this along quicker. I was told to just be patient. I find this unacceptable and if my company RSU's were not tied to E*trade I would close my account and be done with them.

Avoid E-trade. It takes you less than 5 minutes to open an account and fund the account. Nice, right? But it would take them 10 WEEKS to verify your ID before you can access the account you created! You are putting your money in a stranger's safe while that stranger would not let you know where your money is or how much money he receives.

The one good thing I can say about E*Trade is that their system informs you about any incentives you sign up for. I appreciated knowing that I'm enrolled in the bonus program. I think I got 3 notifications about this program to tell me the progress. But the really bad thing about E*Trade is if you deposit money with them, they'll lock up your account and make you jump through hoops to prove it's legal money. I made 3 deposits to my account: ACH transfer from an existing account at another brokerage, check deposit, and a direct deposit from my employer. They locked up my account and made me prove these deposits are legit. After 9 calls to them, I finally got my account unlocked. In one case, their back office rejected a request from the support people due to some internal issue, so my call was just to get E*Trade to review the rejection and resubmit.

False advertising for promotional welcome offers. Horrible customer service. Don't waste your time.

I opened a premium savings account during a promotion period and transferred in funds. A little later, I found out they wouldn't honor the promotion, which was the main reason to open the account. I got a call from a "relationship manager" who said he would look into the glitch, but never followed through. Needless to say, I closed the account.

Horrible experience with E*TRADE following the passing of my mom. They require you to open a account but will not let you open a account, their customer service team cannot determine why the online portal will not let you open the account and each time they say they did something but it will take 2-5 business days for it to take effect. If you ask for the inheritance off their platform they stop responding to you.

After seeing an advertising for ETRADE that stated, "... you can open your account today and begin trading today...", my wife and I did so ~ or rather, wasted our time attempting to do so anyway!!! After wasting a great deal of time providing our personal and banking information, we received an email instructing us to login to our account. Upon attempting to do so, we were asked to confirm our phone number. When we did so, the site said our phone number was unrecognized. It was the only phone number we put in our application.

I invested 8k to make a trade in your platform. 5 Day potential warning to actually use the money. Hot stock. Waited, money is still not available. I JUST WANT TO BUY A STOCK AND I CAN'T BUY STOCK ON YOUR PLATFORM. This is absolutely insane. I will literally recommend your platform to no one. This is a terrible customer experience. I reached out to your "customer service team" which is a bunch of bots that have no idea how to help a customer. If I could rate you a 0/10 I would.

I submitted all of the required paperwork to open a trust account to receive the transfer and, after more than a month and many calls to MorganStanley/Etrade this was finally done. Although the account and funds are in place, MS has placed a hold on half of the account. I have made repeated calls to both customer and estate services and have been given multiple assurances that the issue would be resolved. I was even told two days ago that the problem had been fixed and that I would receive a confirmation call the next morning. The call never came. Again this morning I was told by a “supervisor” after requesting that the case be escalated that he would call back in a few minutes. This was 6 hours ago.

High yield savings acct is a joke or scam whatever you want to call it. My wife had a acct and I tried to open a bank acct. They took 2 weeks and after sending them pics, docusign stuff, letters (ridiculous amount) they closed my acct because we use the same computer and therefore they automatically assume that when she logs in it is me, even though we don't log in to each other's acct and besides We're married. Now they want to close her acct. They're coming up with reasons to not honor their promotion. Stay away unless you like headaches and wasting time. I went to another bank and opened my acct 1 day and it's fine.

74 years old with joint account then with wife tried to access account. Account has been locked and required to provide ID; provided verbal ID to someone on the phone. Still would not give access to account. Insisted that wife also had to be ID; wife stumble in the process so they locked account and required to upload legal ID; provided driver's license. Uploaded it and then they required a picture of driver license next to face of wife that they said they could not verify. Went to Morgan Stanley yesterday in Palm Beach Garden office and associate SVC manager said they could do nothing for us.

I am writing about both eTrade's high yield savings and brokerage accounts. I am especially upset at the savings account. You claim to give 3.5% on the deposit when we open a new account yet one week after we opened the account, you dropped our interest rate to 3.35%, while advertising 3.75% interest rate on the exact same savings!!! That is just fraud!!! This brings back the bad experience from the brokerage account I had from a few years back. You have been doing an excellent job losing your customers! Even one star is too high for you. I am disgusted.

I have been an E*TRADE customer for almost 20 years and they have sucked since they were purchased from Morgan Stanley. Instead of getting any type of help the Platinum support they want to send you to a Morgan Stanley person to sell you something. I have a couple of million, and my Platinum guy is a kid that has worked in the industry for 3 years and knows nothing.

E*TRADE restricted my account 30 days ago after I initiated a wire transfer to pay my landlord, I’ve uploaded all documents they requested, even made a 4 way call with them to another bank to verify a cashier's check, I can’t speak to anyone when I call, only the CSR that can’t tell me anything or do anything but send a email to back office and request they call me and they never do…. This is completely unacceptable. Can anyone give me any other contact information? A number or email to the Compliance Dept.

Horrible - signed up due to promo. They keep locking you for no reason. When asked, Customer care just don't care. As the representative suggested, I am transferring out even if losing that promo.

AWFUL!!!! AWFUL!!!! They make it impossible for beneficiaries to receive benefits. My mother passed away 3 years ago and there has been more red tape with E*TRADE than selling her properties. Communication and customer service are a joke. Their fees are half of her investments. STAY FAR AWAY!!! There are much better options.

I have been trying to open an inherited account from E*Trade for over 6 months. Mind you, it is an emotional time because someone has died. Their instructions are terrible. When I call to confirm that they have everything, I have been told yes so many times, only to call back when the account has still not been opened when they tell me that they need another piece of paper. My account was finally opened 8 months after the death, and then they said my phone number was not put in the correct field and that it needs to be corrected. But that it would only take an hour. The next day, it still didn't work. And the next day I called, and they said maybe 3 days. Then I called again, and the agent said that I needed to fill out yet another piece of paper so that they could send me text messages. Still no access to the account. What a joke! Don't give them your funds. They are not serious people.

Horrible company. Had a checking account less than 60 days. Has been frozen twice. The first time there was minimal funds in the account, they reactivated right away. Now there is substantial funds, they are holding on to my money. Save yourself the grief; avoid these crooks.

Very bad company. I never receive statements. I never receive email. Customer service is extremely unprofessional. Caution: use eTrade at your own risk.

Very disappointed in the way Etrade MS has handled the issues with the Roth IRA I setup last year. I had two instance where the limited sell trade of the option contract did not execute on the last day of trading, resulting in the execution of the option contract. As it is a Roth IRA I could not transfer money freely into the retirement account and had to rely on the proceeds of the sell of the executed option to fulfill the obligation (the money was there in the account but still in the clearing process) as well as there was plenty of cash and margin in the regular brokerage account. Despite that Etrade-MS basically forced me to close the IRA and transfer the money out of the account. Basically a lifetime punishment for letting an in the money option execute.

Do not trust this company. They make it as easy as possible for them to get your money, but as difficult as possible for you to access your own money. They should be investigated, they operate much like any criminal enterprise you have heard of.

My experience with E*TRADE has been overwhelmingly negative. While I will acknowledge that individual customer service representatives were generally polite and professional, that is the only positive aspect of this platform. My direct deposit was withheld without clear justification, multiple accounts were frozen, and my brokerage account became inaccessible with little transparency or timely resolution. Despite repeated calls, I received inconsistent explanations and no meaningful accountability. The operational handling of my funds created unnecessary stress and financial disruption.

Absolutely worthless set of customer service reps. Wanted to do a transfer to another account (They handled ESPP from my previous employer). It's now exactly 1.5 months and each time I call them, they guarantee that this will be done in 2-3 business days. No notifications, nothing. I have escalated and now cannot even do that!