E*TRADE Reviews

I have broker and IRA accounts since 1999. This week in the broker account E*TRADE put a stop on my trading securities and will not allow me move existing cash out into my checking. I cannot get help from customer service. I have other broker accounts including Fidelity since the 1980s and have never experienced anything like this.

Both during the recent GME meme stock rush (2024 one) and also during the yen carry trade crash their website went offline for multiple hours. You can't trust them to be available when there is volatility. The reason is because they now use Morgan Stanley as their backend who its pretty obvious goes lowest bidder and is not able to scale rapidly when conditions require it. Also Etrade has many fees Fidelity doesn't and just about everything has gotten worse since Morgan Stanley took over including execution time and ETrade also does payment for order flow so they front run you as well.

These greasy, thieving dirtbags have started emailing me about a "Max-Rate Checking account" which is nothing more than an obvious phishing scam to get my identity information to commit further frauds such as taking out loans in my name and seizing control of my bank account. If these **hats continue they'll end up in prison. They've also been doing this to thousands of other people.

Customer service is horrible, they are extremely unorganized and lose pages of documents between departments. I have been trying to open a corporate account for over 3 months now. Still getting told pages are missing every time I call to see why it's not active yet. They will not not notify if there is an issue either, you literally have to call them every time and do the same process over and over with no results. I cannot believe the lack of communication there is with these departments "Customer service and back office". I will pulling my funds and moving brokers at this point.

Etrade has the worst customer service of any financial organization I've ever worked with. I had several million dollars invested there and could get no service whatsoever. Getting my money back out was a nightmare. Avoid these people at all cost.

Customer service is atrocious. Check BBB reviews. I have tried for 8 months to complete a cash transfer from my brokerage IRA account at Etrade to my brokerage IRA account at T.Rowe Price. Each time they come up with a reason not to transfer the money. I have complied with all their requests but am still unable to get them to transfer the fund. They have refused to let me talk to a supervisor. At wits end as how to get this simple transaction completed.

I've been with E*trade for 14 years but Since E*trade partnered with Morgan Stanley its Customer service has taken a sharp nose dive. They are quick to enforce the PDT rule but no longer give you a proper warning before making that 4 trade and speaking to customer service is a waste of time, they have no interest in helping you and don't know how! E*trade was one of the few that HAD knowledgeable people who were there to help....no more, customer service clearly has been replaced with low paid employees that can only give pat answers on limited subjects. To make matters worse unlike E*trade before Morgan Stanley if you're flagged as a PDT your account is restricted until you bring it to $25K. No more 90 day restriction like E*trade. It's permanent....25k or leave. It's clear Morgan Stanley has no interest in small traders but small trader or investor stay away, there are better options.

I have been a client for close to 30 years. Recently, it took e*Trade almost 6 full months, and MANY follow up calls from me, before they were able to STOP haphazardly changing my mailing address and verification phone number WITHOUT my request or consent. During this time, they also sent letters to my address that were to clients who are not me. They also never followed up with me, and changed my representative multiple times without providing me with notice. I have a lot of history with them, and I'm strongly considering transferring my remaining assets out. For anyone new, STAY AWAY.

I'm always amazed with the level of service I get whenever I call the 24/7 customer service line. Take Jeremy ** as an example, who is so knowledgeable and courteous that he'll monitor the progress of my request to ensure it goes through without a glitch and commits to calling me back if problem arises. With the changes and peculiarity of various user interfaces among various brokerage firms, it's easy to end up with unintended consequences. So, it's so reassuring to have the service reps like Jeremy to smooth out everything. I was sad when E*trade platform took away my ability to get help through the message center like email, but the service reps I reach through the phone are so good that they keep me happy. :)

E-Trade Futures has proven to be an absolute disaster. I recently experienced a nightmare scenario where I attempted to exit my position at market, only to have my order remain in a "pending" state for a staggering 28 minutes. During that time, I watched helplessly as my daily P/L turned from green to deep red. I called E-Trade's futures department in an attempt to resolve the issue, but my call went unanswered for hours. This isn't an isolated incident; it's the second time I’ve faced this problem.