E*TRADE Reviews

Been with eTrade for years for bank and brokerage. Recently have been hacked by what I suspect is a former or current employee and have spent hours and hours trying to get answers and several thousands of dollars returned to me with absolutely no results at all. Their Customer Service is horrible, inconsistent with answers, evasive and vague. They now refuse to "service the account" any longer and have given me no choice but to file a lawsuit. I highly recommend staying away from them or closing your account if you already have one. I got a call from this number and it turned out to be a hacker. They did not keep my money safe.

Their customer service is atrocious. One agent may tell you one thing, and if you ask another agent the same question (just to keep them honest), you get an entirely different rationale. I enquired about multiple transactions per day on a cash account. Was told it was fine. When the market closed, I called again to ensure that what I did was a-ok. Nope. Another agent told me the consequences and why. If you want a KNOWLEDGEABLE firm, look elsewhere.

STAY AWAY FROM ETRADE! First, they put a restriction on my account because I didn't have the proper verification. I sent in everything I was supposed to send them, and they still would not lift the restriction. This was on there for years, and I couldn't get it lifted. They put me on hold constantly. When I finally got the restriction lifted, Each person gave me conflicting information about my self-brokerage account. I asked them to close my account and refund my money, but they said I needed more verification. They won't close my account and refund my money. Their customer service is horrible. They kept putting me on hold and giving me the runaround.. Their compliance department kept rejecting the information that I sent in. Please, Please DO NOT do any business with ETrade.

Yes I'm one of the earliest customers of the E*TRADE and Morgan Stanley going back to the 1999. Excellent graphical user interface GI to manage to investments and do the daily trading. I was very happy by doing instant transactions at the low cost which professional service if you need to do options for an investments for margin calls. Original office of Detroit Bank was open near Washington DC in Arlington Virginia. I was close to our office and part of our computer company. Was also the part of the E-Trade Bank. They were able to provide very fast financial transactions domestic and international to my vendors and also receive funds from our growing client base and I want to thank you very much for your service for the last 25 years.

We have just shy of a half a million dollars sitting in E*TRADE that is in my wife's name only and all I wanted to do was to open up a new account with both our names on it and after being on the phone for over an hour they were not able to open account with me because they could not find an account that I had with them over a decade ago therefore not able to open a new account, REALLY!!! Morgan Stanley can't open up an account with me on it because they can't find my old account information with Etrade. Well a half a million dollars may not be much money to them but they can kiss it good bye.... I will be opening a different bank account with a different bank and they can play with my money. The sad thing is I was getting ready to transfer another half million dollars to them because they insure for a million dollars in one account but they blew that one!!

Worst brokerage ever. I transferred money to E-trade only for them to "restrict" funds and never unrestrict them. Funds are still locked and inaccessible to this day. Effectively, the money was stolen.

I'm an ETRADE customer for 15 years; they suck now. I've been on the phone for 45 minutes trying to get my debit card to work and they're trying to sell me financial services I don't want. I used to have someone I could call who knew me and was helpful.

I had a really bad experience with e*trade, and I couldn't withdraw my money. Thankfully, “Imperial-Wave” intervened, and I was able to get my money at ease in a successful way, with their professionalism.

Can't wait to pull my money from E*Trade and place with a better platform. One of so many disappointing experiences is the lack of customer service. Purchase a short position, a margin call was made. I made a deposit, but they purchased a buy back of the stock that I had shorted (at a higher price). Then immediately afterwards (11 minutes) processed my deposit that they had to see was already made into my account. Even if I purchased it back, my loss was $791, 1 day trade count and get this.... They even charged me a $20 fee. Want to trade stock? Stay away from E*Trade!

I attempted to open an account with E*TRADE on two separate occasions and was unsuccessful both times. The overall process was far more complicated than it needed to be, with excessive steps and unclear instructions that made the experience frustrating from the start. What made matters worse was the lack of support. The account specialists I interacted with seemed inexperienced and were not able to provide helpful guidance or solutions. Instead of simplifying the process, they added to the confusion and left me with more questions than answers.