E*TRADE

My account was restricted and on 6/3, I uploaded what was requested, called on Saturday and I was told the quality was not sufficient - uploaded upgraded quality, followed up a few days later and I was told my handwritten letter did not contain data that was necessary. I uploaded the handwritten letter with the additional data and was told when I called on Friday 6/10 that the file was being processed. I did a 2 hour 1 minute 32 second phone call on Monday. 6/13 finally being transferred to account activation and asked to hold while Johnny reviewed the file. After an inordinate amount of wait time Johnny returned and told me he needed to transfer me. I ended up with the feedback service which comes on after the Customer Service person hangs up the phone. This gives rise to fear and suspicion in my thinking because there never should have been an issue in the first place. I have never received an explanation for their action.

They closed my account for no apparent reason. Keeping my money locked up for months. Finally when I called them (they never communicated to me anything) they asked me to SNAILMAIL them countless docs. Still waiting. These guys are just plain horrible. I wonder if I'll ever see my money.

I’m a professional Insurance Broker for over 25 years, meaning that I interact with customer service and performance of big companies daily and never work with an entity with so unprofessional lack of training CSR waiting time and unfair Co. After opening or trying to do so with no reason after over 12 calls and waiting on hold for over 12 hours they decided to close my account (that was never really open) with no explanation because they said they don’t give reasons when they “Closed an account”. They make me send copies of all types of ID’s. They made a three way call with my bank they verify everything, why they did that? Well who knows because not even a supervisor knows.

If you have a problem expect wait times of a least a hour waiting to talk with someone. I deposited $500 with Etrade thinking it would be fun to learn about trading. A day after I deposited the money I got a message they want a copy of my social security card and W-9 to prove my identity. I'm 70 years old and have never had anyone make such a request. I want to transfer my money back to my bank and there is no way to do it. I've been sitting here listening to their hold music for over an hour now waiting to talk to someone again. I would not recommend this outfit to anyone unless you want to be angry and frustrated.

Shawn, or Shaun however he spells it, is a skilled careful agent. It's rare to find a real person, let alone one that actually cares and is effective. I will spare you the ad nauseam, just let me say, I recommend E*Trade online help and specifically Shaun. Morning of 04-28-22, 9 to 9:30 or so.

First of all customer service wait time is over 40 minutes. Second of all if your check bounces they require a letter from the check issuer. They restrict accounts if you make profits and want you to close the account by making it impossible to trade and imposing restrictions. Avoid E*TRADE. Terrible company.

Attempting a simple inherited account transfer - multiple problems:

Shocking in one word. I wanted to open a new account with them and uploaded all the required documents as instructed by their customer service 3 months ago. Over these past 3 months, I have talked to nearly 20 people from their customer service to see what is taking so long. They answered all differently and asked for different documents, messaged me later to say they don't need them anymore, and in 3-4 more days it's all done. When I followed up after a week, they told me they do need them. They finally rejected my application after 3 months and said I have filled out an out-of-date form which I was given by a customer service rep. Close to 20 people checked my files and at no point they told me they need a new form, and what was the out-of-date form doing on their website?? God knows. I am really surprised this business is even running.

I transferred $20,000.00 to start investing on E*Trade, then for no reason they blocked my account. After 1 hour and 15 minutes on the phone, they finally unlocked it. I tried to use it and it was again blocked. I'm on the phone again for more than 30 minutes and it goes far. If you have all day long to be with them on the phone, you maybe be lucky to get your money back. It is a nightmare.

I am handling the estate for a family member who passed in Sept. 2021. I have settled all of accounts with all other financial institutions but I am still struggling with E*TRADE. I started the E*TRADE process in November 2021. Every call requires 3-4 hours on hold. Case Emails take weeks to get a response, if you get a response at all. I have been through two support persons. I finally received the New Estate Account 10 days ago or so. I have been contacted by a new accounts person who has been super helpful and has provided a direct email and phone number. They are working to help get the "cash" transferred from the old account to the estate account.