E*TRADE Reviews

Terrible customer service. I've tried to complete a stock transfer for nearly a month. Their "transfer group" doesn't accept investor calls, and they've sent rejections to the forms I've submitted four times. I've been forced to speak with their customer service department five times. The last two agents have told me the forms are in order, and the transfer should be processed soon. However, every day I receive a notification that there's still a problem with the forms, even though the forms clearly show there are no issues. The only alternative is to file a complaint with the S.E.C.

The dividends in your account are NOT credited promptly. Most firms credit dividends right after the market opens.... but not ETrade, they HOLD them so they can squeeze an extra day's interest from you!!! NOT GOOD.

First, the people I have reached on the phone - after waiting on hold - have been courteous and helpful. My problem is E*TRADE's website. Like many people in this country who live in rural areas I do not have reliable cell phone service but texting is the ONLY way E-trade will verify my account when I try to log in which means I cannot log in unless I call them and wait on hold. Every other online platform has a backup to texts but not E-trade. I used to think this was an oversight but after reading the other reviews here, I'm beginning to think it's deliberate. Just another way to avoid giving me my money.

Almost two months, I cannot get my money back and I cannot make investments. Customer service send me to Morgan Stanley, there sent me to E*trade App. I talked again with customer service, where I was told I would get my money next day. It has been two weeks, no money, no change to invest it. I hate the moment I sent them my money.

My Roth IRA account has been restricted since 2019. This whole year, I have been trying to either get it unrestricted or transfer my money out. It is ridiculous that this issue is still unresolved. It is worth filing a complaint with FINRA, moving my accounts elsewhere, and passing along knowledge of this long-running issue to others so they can be aware.

I had over $5000 in my account. There was $233 on hold. I was allowed to withdraw $4800 early on Friday morning. Immediately I was notified the transfer was in process. 12 hours later I received this notice. “Due to a technical issue, your ACH transfer request below could not be completed. You can resubmit your request anytime.” I called to ask for explanation and just received nonsense answers. When I asked for a supervisor I was told none were available. I had strange fees taken in the past and tried to get an explanation. After several days with no response I contacted the FTC. They assigned a case number and said it there are any other suspicious activities let them know immediately. I told the representative several times I just needed my money, I had plans and just got the run around. I like the company platform, but the customer service just gives the run around.

AVOID E*TRADE AT ALL COSTS! Absolute Nightmare Customer Service Experience. I've been trapped in a two-month bureaucratic hellscape trying to unlock my brokerage account. Despite repeatedly submitting all required documentation (W9 and Social Security card), E*Trade refuses to unlock my account. CRITICAL ISSUES: Endless phone calls (45-90 minutes each time). Constant runaround from customer service. Perpetually "busy" managers who never resolve anything. COMPLETELY BLOCKED from trading or selling stocks. SUBSTANTIAL FINANCIAL LOSSES due to their incompetence.

They make it easy to put your money in but hard to get it out. I've been trying for over a week to make a withdrawal from my individual investment account. I've literally spent hours on hold and when I finally do speak to someone and then get transferred to someone else, I work through the problem with the person and they tell me the problem is resolved. Then I get another notice that my account has once again been restricted due to unusual activity. Apparently a withdrawal is considered unusual activity. Then it's back on hold again waiting....

I had nothing but a horrible experience with E*TRADE. They lock my account every other time I sign in. I call them and clear the account after spending excessive time on the phone. They assure me that the problem is fixed. Next time I sign in and the problem reoccurs. Sometimes I get prompted to enter my phone number for security clearance. I enter my phone number and the system says the phone number is incorrect. Well, it is my phone number, E*Trade’s system needs to be fixed. I had to call them over 10 times and that was after I reduced my dealing with the bank to minimal necessary to pull my money out of there.

Horrible experience. I contributed my self employed Roth in this e*Trade. They are dragging or unnecessarily delaying the fund roll over since last 11 months. One or other excuse and blocked my account from online access. They won't respond back by mail or email. Take more than a week for just an uploaded document's response.