E*TRADE

I used E*Trade for about 20 years, maybe more, but I finally had enough and left. My experience was positive for most of that time, but in the past six months things went downhill badly. I had access to their "elite team" for allegedly superior customer service, but even that became dreadfully poor. They failed to provide timely notice when a check I deposited bounced, there are incredibly long hold times and service reps who are not properly trained, and I found far too many bugs in the website, app and general corporate operations. The E*Trade point of contact assigned to work with me was kind but often ineffectual and failed at basic tasks like putting up an auto responder when he was out of the office, so once I didn't hear from him for over a week after I reached out.

Claimed I'd get "white glove" service for being with them for over 14 years and having a very substantial balance. Instead, Louis ** and 5 other operators confirmed that I can't take money out of my account on-line...only put money in because I have a credit line. Their tool to pay down the credit line was broken, and the "direct personal advisor" I had quit with no replacement, so literally there was no pay to pay down the credit line without eventually waiting on the phone for an hour. Look elsewhere.

I am helping put a class action suit… I am helping put a class action suit together against eTrade for the practice of conversion among other deceptive practices of locking customers out of their accounts and not giving them any recourse to access their funds for months and in many cases years. Often time eTrade will lock an account even after being provided with numerous forms of identification. Often refusing to disclose to their customers any explanation. If you have been a victim of eTrade's deceptive and likely fraudulent activity please respond with the the experience you have had and the amount in question.

Lost >$500K with E*TRADE. Have been trying to wire transfer my money for more than week and nothing has been done. Worst Power E*TRADE and E*TRADE Pro trading apps where you can buy securities and would not know what price you will get when you sell. One time I have to restart Power E*Trade more than 5 times to close my position. So many problems with their apps and nobody listens to you when you bring the problem to their attention. Horrible, Horrible experience including you are being told a different story each time when you call.

I have traded futures, options and equities with eTrade. 2 weeks ago, I put in a trade on the app and the price hit the limit price and the open order was removed from my orders, meaning the order was executed and I should have had the position in my portfolio. However, the position was not there. No open order, no position, but the market was moving and the losses on the account was appearing on top of the screen. This lasted for a few minutes before the position appeared in my account and I closed the position. The same day it happened to me on eTrade's regular website and I called eTrade customer service. They connected me to the futures desk and I explained the situation. The agent told me that this probably happened because of a temporary issue and shouldn't happen frequently. I tried to explain again that it makes one hesitant about trading when there are system glitches. He said it shouldn't happen again and this part ended.

I would never use this company ever. My parents both died in 2019 and due to the original trustee of their estate passing away the new new trustee didn't get the required paperwork to them because the new trustee wasn't aware of the account. So now E*Trade will NOT give out the funds to. They have stolen the money. We have jumped through hoops providing E*Trade everything they have requested, but they still won't release the funds. I have called several times, held on hold for hours finally get to a supervisor only to get told later they can't help us.

I left E Trade for horrible service and constantly not doing what they promised. They lock your acct randomly and then the people who can unlock it are unavailable until they get around to calling you back which took a couple days. Then when I left they did not transfer all the stock but locked the account for 2 weeks while I asked them to complete the transfer or unlock my acct so I could sell a falling stock. I called them 5 times and messaged them repeatedly. Finally after threat of legal action they transferred the remaining stock. I lost $14k because of them.

I have an ongoing problem with my account. Takes 90 minutes to get a person. Spent an hour on the phone. Thought it was resolved to find out 2 days later it was not. Tried again to fix it. 2 hours and still can't get it resolved Can't even talk to anyone. It just an online chat. Every time I ask to speak to someone, the online person gives me the runaround. Closing my account if this ever gets resolved. Bank somewhere else!

A horrible horrible mistake was made in signing up for a premium savings account with this crap show of a company. I literally haven't been with them more than a few days, and now I have my money held hostage. I tried to add the account to Venmo, didn't work, triggered some security flag. Called in on a Friday evening, couldn't get anyone -- with no indication on the phone that I'd just be on indefinite hold. Tried again Saturday morning after long hold, finally get someone from their "account servicing" team, told me I'd get a call back from their colleague. TRAP: I didn't get any callback. Whole weekend goes by, still no access to my money. Sure enough, you can still deposit or pull funds, classic. Now I have to call back in again and spend more waiting time finding someone. Just look at all the other reviews of people with similar issues. Stay ** away; you've been warned. If you transfer money to them, you may as well considered it lost.

Only myself and my family knows how much I regretted investing with E*TRADE. DON'T DO IT!!!, I was able to escape with the help of **. They got my returns after a lot of effort. I really appreciate all they did on my behalf. Stay far far away.