E*TRADE Reviews

Best $100 I spent. Tried it out a few years ago, traded for some decent stocks at nearly a dollar. Took $20 to set aside for security, the rest for trade. Fast forward to date, the stocks paid 50 cents in dividends, then it merged, costing $15. I sold some of the stocks at 80% to make up the difference, and another merger hit at $38. Selling all the stocks left the account in a negative $12 balance with no purchasing power. The $20 security was also eaten up along the way. I’d rather go feed Vegas slot machines than this.

E*trade is terrible! They literally sabotage trades by closing out positions on options trades. Yesterday October 24th 2025 I had opened a $618 put on QQQ because it was rejecting off of a resistance level at around $618.30. It took mostly the entire trading day but with about 15 minutes left in the trading day price had reversed and closed below the 9 ema heading to the 21 ema around $217. I was charting on trading view just knowing that I was in the money and would have some profits. With more than 10 minutes left I went back to my E*trade account where I was holding the position. Somehow I was logged out of my account. That was strange because I was just on there less than 5 minutes before going back and forth from E*trade and trading view. QQQ was making almost a dollar move past my strike price so I knew that I was in the money.

My experience with E trade was horrible. I only had my account a couple of months and I change my phone number. Because I had not finish putting everything into the system, they shut down my account and I could not get into it and had to jumped through hoops, like sending over my Drivers Licenses and a detail note with wording they had created for me to hand write and either fax or email it over to them for the back office to just release my account from hostage. Their MFA Multi-Factor Authentication would not even let me log into my account for more than (10) days.

My father passed away over two years ago and we are still trying to get his assets from E*Trade. The case manager is never available, others direct us on next steps, we complete all tasks and then are constantly told of a new form needed. This is unbelievable and I will definitely not leave any assets with them in the future if this ever gets settled. Do yourself a favor and run from this company.

Wow - I saw an E trade baby commercial from 15 years ago and thought I would check them out. I was planning to move my brokerage portfolio and open a HYSA. I did a test transfer of $4k just to test timing. I was told I need to wait 60 days to link my external Schwab account and now they have frozen my HYSA asking for identification documents I uploaded days ago. They still will not allow my to access my funds and can not tell me why. I just want to get my money back and get the heck away from these people. Be careful and go slow, really you should not even consider them.

I have been a loyal E*Trade customer for over 20 years. I just opened a Family Trust through them. They did not honor the introductory bonus offer even though the trust was not in my name. They ran the application originally through beneficiaries because a death certificate wish they requested was enclosed for Grantor. They then voided the Trust application for no apparent reason. I had to call to find out the holdup which cost me $$$ in crypto profits and their phone system to try to speak to someone is a nightmare and no follow-through. The trust check I sent in with application to fund the trust account was deposited into my individual account in error when they canceled the trust application causing me much stress with other Trust partners thinking I was trying to do something nefarious. Very disappointed.

Called multiple times to validate my account. Every time they told me to call next day and promised it will get done. After 6 calls in a period of 14 days they said the documents expired and needed to submit again. I asked why they didn't do it in the first 14 days, the guy told me that is in the past and an explanation was irrelevant. Don't trust your money with people that won't even give you an explanation when customers is asking a simple question. In reality they basically told me I don't care if you are upset or we wasted your time just do what I told you to do and hope for the best.

Worst platform to have brokerage account. Account is very hard to navigate, hard to see portfolio, hard to check open orders. If possible I will give 0 stars. Instead of showing the current portfolio value it displays what was made in the past year.

If you want poor communication and service, put your money with E*Trade. They are not prepared to provide banking services, and the level of service is well below their peers. E*Trade Savings product, great phone service, but the savings product must be new because the service on high yield savings is very poor. They do not communicate regarding changes to interest rates, they do not communicate regarding confirmation of beneficiaries (which have to be uploaded using a handwritten form).

Been trying to settle my dads account and they have been less than helpful. They never update you on progress or call you back. Horrible customer service. Management level ignores request to speak to. I have asked to speak to my case manager and they too are never available. Very disappointing. If I could give negative stars I would...