E*TRADE Reviews

I made a wire transfer because I never received my debit card. They canceled my transfer and put a hold on my account to prevent me from using my money for over ten days. No explanation =no supervisors. Very rude and unprofessional. Worst bank I have ever used.

They gave me level 3 then took it away the next day for no apparent reason. I couldn't sell my stock because they froze my account at level 2 and had a freeze on my stock when I had the cash to cover the sale of it and it dropped over 100 dollars in one minute! They are terrible and unfair! The rich get richer! Unbelievable. I'm cleaning this account Monday and going to Fidelity where I have level 2 and can make bear call spreads! I'm so mad!!!!

I have a banking problem with my E*TRADE account. I closed a CD with PNC Bank and arranged for PNC to deposit the funds electronically into my E*TRADE account using an E*TRADE deposit ticket. 3 days later I log into my E*TRADE account and not only were the CD funds not deposited, but the same amount of money was withdrawn from my E*TRADE account. E*TRADE allowed money to be withdrawn from my account using a deposit ticket (I have the screen shot). Furious, I called E*TRADE to speak to a manager to inquire how this could happen and he claimed the deposit tickets were old, and that using deposit tickets for withdrawals was the fault of the people at PNC bank and it was not Etrade's fault.

E*trade is a very bad place to invest your money. I was their for more than 10 years. You will never make money at Etrade. The hidden charges will eat up all your profit. If they suspect you want to move your money, they will make the process very difficult for you, just to frustrate you to change your mind. The customer care service are very unprofessional, and dishonest. They lie all the time, you can never get a manager on the phone when you have a question or concern. Do not waste your time and effort investing at Etrade. If you have money at Etrade close your account and move your money elsewhere, They are a very dishonest brokerage firm, out only for themselves, to make money over your head only.

This is the worst broker on the planet!. I opened an account, I was able link my bank account, I was able to transfer $20,000 to my account. They had enough information to do that. But the next day I could not log into my account, they ask for my phone number, then say they could not verify my account. I call, I have to wait an hour on the phone, only to have them say I need to upload my drivers license and letter asking for login help. But they still will not open my account automatically, they said I had to call back in 2 days! Every call is an hour wait for them to answer!

I received two emails talking about a promotion, I followed two $10000 deposits & keep 50 days as required but I got only one reward. I contact w/ them. They said you got one. But their email never say only one...

Surprise reorganization fees, consistent freezing of accounts even with security codes, stopping transfers and trades previously set up and no fractional shares. ETRADE just got worse with time especially since the recent acquisition.

Absolutely outrageous experience! After losing a security token on my broken phone and SIMPLY trying to reset it on a new one. I urgently needed access to my account, and though I reset the VIP secure token over the phone last week, now—without any clear reason—I’m being forced to send a pile of documents to verify my identity, which takes 2-5 DAYS! This is beyond unacceptable. There are plenty of ways to verify identity over the phone in real time, yet your poorly designed system prioritizes unnecessary delays. HORRIBLE process, HORRIBLE service, and a HORRIBLY run company. Rest assured, my account will be gone in 2-5 days—just like your ridiculous identity verification process.

I had a security breach where details of my account was stolen and my balance drained. I reached out to support and they kept playing games with me for over 9 months. It was a truly sickening experience as other brokers I've worked with in the past are energetic when it comes to fraud on their platform. The lackluster behavior they exhibited bewildered me and I had to seek external intervention from cyber forensics to solve what they should have helped me with. Use at your own peril. If you're having same issues, then reach out to cyberforensics on X or go to their website.

They made my new account a margin account and I didn’t ask for it. When I started to trade they used my margin buying power to execute trades instead of my cash on hand which caused a margin balance which I did not want.