E*TRADE Reviews

E*TRADE restricted my account 30 days ago after I initiated a wire transfer to pay my landlord, I’ve uploaded all documents they requested, even made a 4 way call with them to another bank to verify a cashier's check, I can’t speak to anyone when I call, only the CSR that can’t tell me anything or do anything but send a email to back office and request they call me and they never do…. This is completely unacceptable. Can anyone give me any other contact information? A number or email to the Compliance Dept.

Horrible company. Had a checking account less than 60 days. Has been frozen twice. The first time there was minimal funds in the account, they reactivated right away. Now there is substantial funds, they are holding on to my money. Save yourself the grief; avoid these crooks.

Very disappointed in the way Etrade MS has handled the issues with the Roth IRA I setup last year. I had two instance where the limited sell trade of the option contract did not execute on the last day of trading, resulting in the execution of the option contract. As it is a Roth IRA I could not transfer money freely into the retirement account and had to rely on the proceeds of the sell of the executed option to fulfill the obligation (the money was there in the account but still in the clearing process) as well as there was plenty of cash and margin in the regular brokerage account. Despite that Etrade-MS basically forced me to close the IRA and transfer the money out of the account. Basically a lifetime punishment for letting an in the money option execute.

Do not trust this company. They make it as easy as possible for them to get your money, but as difficult as possible for you to access your own money. They should be investigated, they operate much like any criminal enterprise you have heard of.

My experience with E*TRADE has been overwhelmingly negative. While I will acknowledge that individual customer service representatives were generally polite and professional, that is the only positive aspect of this platform. My direct deposit was withheld without clear justification, multiple accounts were frozen, and my brokerage account became inaccessible with little transparency or timely resolution. Despite repeated calls, I received inconsistent explanations and no meaningful accountability. The operational handling of my funds created unnecessary stress and financial disruption.

Absolutely worthless set of customer service reps. Wanted to do a transfer to another account (They handled ESPP from my previous employer). It's now exactly 1.5 months and each time I call them, they guarantee that this will be done in 2-3 business days. No notifications, nothing. I have escalated and now cannot even do that!

Horrible experience ongoing... MANAGERs need to be retrained. Park your investments elsewhere!! Run away from ETrade!!! 49 calls and locked out of my cash account?? You cannot fathom how dismal my experience with this CONFEDERACY OF DUNCES and they have me locked out of using my cash account balance for a month over a pre auth from a hotel???

Using the power E trade they've made a lot of changes recently. They put a 15 minute delay on the market report. So you can't trade on time, you have to wait 15 minutes to see how stocks are doing. I've been using them for four years and this recent change is ridiculous. How are you supposed to trade when you don't know the current price? Sent several feedback to E trade, no response, no fix, just crickets, severely disappointed

After a recent ATM withdrawal, Etrade blocked my account access pending a code sent to my phone. Unfortunately, it was not possible to access the phone and when I called the overseas number provided, I just received a recorded message (something within the country). They should consider, many moons ago, that they are causing serious problems, totally unnecessarily. Had Etrade wanted to do something by email to verify, that is usually more accessible for people.

They are a scam. They will charge a fee without notice and explanation. They will tell you to be aware with company that I bought trades with. If something wrong with the company, you will lose all your shares and owe them a fee.