E*TRADE Reviews

They accepted deposits but No withdrawals, froze my wallet for no good reason, can you imagine?. All of my bitcoins trapped for months, their customer service never responded to a single email from me! No one to call or talk to, such lack of integrity, I can't imagine how many innocent people who E*Trade has swindled, I came across HIGHFORESTCAPITALLTD.COM and with their assistance, I got back my $79k investment.

I have been trying to transfer my money from e*Trade to the financial advisor handling my retirement account I have at BMO for at least 5 months. (Now that I'm retired, I've consolidated all my money to 1 account.) I've filled out the application they said was missing in June, 3 months ago. They are still "reviewing" my request. The SEC is now involved. They contacted them twice and still my transfer request is being denied. I would leave 0 stars if I could.

Made my initial and only investment in 2018 and left my account in what I thought was "good hands". Went online this year (2023) to make an investment and learned my account had a "Restriction" on it that prevents me from accessing my $. Spoke to customer support 6/16/23, 6/29/23, 6/30/23, 7/05/23, 7/14/23, 7/25/23, 8/15/23, 9/08/23, 9/15/23. Jumped thru all their hoops, told I needed to "REPAPER" account, did so, told I needed to re-verify bank, did so, and now 3 MONTHS LATER - STILL CANNOT GAIN FULL ACCESS TO MY ACCOUNT. Called Morgan Stanley on 9/15/23 and they advised they cannot access E*TRADE. ***DO NOT USE E*TRADE!!**

I have been a customer over 10 years and I've noticed that over the last couple of years, the service department has been getting progressively worse. My most recent experience is a relatively simple request to consolidate a separate account of my wife's under my log-in. The main problem with E*Trade is that their customer service personnel cannot speak directly with the back office operations department. They can only email. I have spoken with no less than 14 people, including two supervisors and the research department, spent over 6 hours on the phone, and they still can't figure out why the back office keeps rejecting the request. Every time I call they promise to escalate and/or follow-up, but only 2 have and neither had good news. I frankly can't figure out how they manage to stay in business, and having Morgan Stanley purchase them certainly hasn't helped the situation. My advice, run away! Run as fast and far as you can!

I have been a long term customer of E*TRADE. However, of late, there have been so many issues. I have recommended numerous clients of mine to Etrade. However, I am forced to take mine and my client's business elsewhere. They are not the same. They are arrogant and high handed. Time to find an alternative.

Since Morgan Stanley took over E*trade, I have had issue after issue. The glitches, where I keep being taken to the wrong section, when I try to access personal investing vs. retirement are bad enough but now I'm locked out of my account completely after about 6 years of no prior problems. I can't get into my account, so I was on the phone trying to set up security (which is really "information gathering") and the associate was very nice. I sent my official ID through cyberspace (not something I like to do) and she supposedly set up access to my account. I'm able to access it twice and now I'm locked out again. They have very "limited two form authorization" (no email, no landline call (which my bank allows), only password and personal cell phone). The syntax they sent me failed to work and it seems my security questions did not set up.

I have never dealt with a more difficult company. I was using a new browser that needed a 2nd verification code for me to be able to get into my account, even though I provided the correct username and password. They were trying to text a 2nd verification to my home phone. I called and asked if they could give me the code over the phone. Of course, they could not. They wouldn't email, even though I have an email address on file. I was on the phone for 52 minutes trying to get a code to get into my own account. I gave my address and my employee number but because I didn't know the exact day of my hire date 22 years ago (I gave the month and year correctly) I could not get a code. While I realize online security is a must, I feel this went a little over-the-top. I am certainly going to look into transferring this money into a different account and will hopefully never have to deal with this company again.

My mother had $20 remaining in her account for many, many years. They never bothered to refund her money. How many millions of people do they screw in this way and how many millions or billions do the fat cats at the top of the food chain make from this unconscionable behavior. So far I am on my fourth call to try and retrieve this money. First they have to close up her account but they can’t do it that day. Then they can close it up the next call but it will take a couple days to open it up. I call to open it up but that will take a couple days to get the money out. I call a couple days later they say it is not open yet. On this latest call I am on the phone so far for 25 minutes and counting waiting to speak to a supervisor.

I used E*Trade for about 20 years, maybe more, but I finally had enough and left. My experience was positive for most of that time, but in the past six months things went downhill badly. I had access to their "elite team" for allegedly superior customer service, but even that became dreadfully poor. They failed to provide timely notice when a check I deposited bounced, there are incredibly long hold times and service reps who are not properly trained, and I found far too many bugs in the website, app and general corporate operations. The E*Trade point of contact assigned to work with me was kind but often ineffectual and failed at basic tasks like putting up an auto responder when he was out of the office, so once I didn't hear from him for over a week after I reached out.

Claimed I'd get "white glove" service for being with them for over 14 years and having a very substantial balance. Instead, Louis ** and 5 other operators confirmed that I can't take money out of my account on-line...only put money in because I have a credit line. Their tool to pay down the credit line was broken, and the "direct personal advisor" I had quit with no replacement, so literally there was no pay to pay down the credit line without eventually waiting on the phone for an hour. Look elsewhere.