E*TRADE Reviews

Called multiple times to validate my account. Every time they told me to call next day and promised it will get done. After 6 calls in a period of 14 days they said the documents expired and needed to submit again. I asked why they didn't do it in the first 14 days, the guy told me that is in the past and an explanation was irrelevant. Don't trust your money with people that won't even give you an explanation when customers is asking a simple question. In reality they basically told me I don't care if you are upset or we wasted your time just do what I told you to do and hope for the best.

Worst platform to have brokerage account. Account is very hard to navigate, hard to see portfolio, hard to check open orders. If possible I will give 0 stars. Instead of showing the current portfolio value it displays what was made in the past year.

If you want poor communication and service, put your money with E*Trade. They are not prepared to provide banking services, and the level of service is well below their peers. E*Trade Savings product, great phone service, but the savings product must be new because the service on high yield savings is very poor. They do not communicate regarding changes to interest rates, they do not communicate regarding confirmation of beneficiaries (which have to be uploaded using a handwritten form).

Been trying to settle my dads account and they have been less than helpful. They never update you on progress or call you back. Horrible customer service. Management level ignores request to speak to. I have asked to speak to my case manager and they too are never available. Very disappointing. If I could give negative stars I would...

Back in May 2025 E*Trade/Morgan Stanley froze my accounts due to questions regarding a wire transfer. I spoke to their specialized department and the restriction were cleared and released. Just recently E*Trade took it upon themselves to restrict the accounts again for no apparent reason, except for needing to ask more questions about past actions on my account which were supposedly cleared up. This company has no right to place random restrictions and prohibit access to my funds. I request for immediate release of restrictions on accounts so I may access them as soon as possible! I’ve already called and addressed this numerous times and yet nothing has been done! Enough is enough!

My father recently passed away and as the executor, I had to deal with the distribution of his assets that were with Etrade. The experience has been awful. They started the process by telling me that it will probably take 3-6 months to complete, because they're very understaffed and behind in the beneficiary department. Case managers rarely provide updates via email and never return calls.

I had one of the most frustrating and unacceptable experiences with E*TRADE. When I tried to sell stocks for a profit, their platform glitched and instead of executing my sell order, it bought me more shares. Since the stock was still in profit, I decided to sell again. This time, even though in the preview order I carefully selected the exact lot I wanted to sell, the system instead sold shares from an older lot (purchased at a much higher price). That mistake instantly turned what should have been a profit into a huge loss.

The basic E Trade platform is very dysfunctional with many features not working. I was told to use a Windows platform rather than Safari but it doesn't make much difference. I have complained many times but nothing ever gets fixed. For example if you wish to roll a put or call and push roll, you don't get anything to roll the position. They tell you to use Trade Pro, but I have used the basic platform for 16 years or more so it is difficult to transition. Margin fees are high and interest paid is not competitive so I think I must go elsewhere. Overall worse since Morgan Stanley bought it.

E*TRADE did a good job selling municipal bonds for me in the secondary market. E*TRADE did a good job completing a self-directed trade for me, in purchasing newly Treasury notes at their auction.

They just charged a $38 Reorganization Fee for the reverse stock split of a worthless stock. The fee is listed as (DEVVSTREAM CORP MANDATORY REORG FEE). They give no warning so you can sell the stock and avoid the fee. No other brokers do this, so I've closed my account with them!

I’ve been trying to open a premium savings account for over 10 days, but my account remains restricted while they “review” my Social Security card — which I submitted over 8 days ago. Their representative told me it would take 24–48 hours, yet here we are, more than a week later. I’ve called multiple times, only to be put on hold for 10 minutes and told, yet again, to “wait until tomorrow.” The delay and lack of action are unacceptable.

The site is very confusing to use. It doesn't allow you to transfer money out unless you jump through hoops. It's my money, why is it so hard to get it back? This company is the reason people use Robinhood for investing.

Updated on 09/18/2025: E*Trade Beneficiary Services is horrible. I submitted documentation for my husband's death over 2 months ago and they still have not handled the processing of the account. I have called them several times and have to keep repeating the "history" and then I get an email stating that they have to review the documents and will get back to my within 10 business days. It is now 14 days since my last phone call and interaction. It is so frustrating and disappointing. A horrible experience.

I was a member of eTrade for over a decade. When I joined, their employees were kind and helpful for all I needed. Their trading program was limited, especially with studies to help you make strong trading decisions. I now trade daily and eTrade is the worst trading platform I have ever used. The info was so limited I could not use it, so I closed all accounts and will never contact them again. Ever. I'd recommend you do the same.

My former employer moved my ESPP account (MSAD) to E*Trade but Etrade showed everything Zeroes in my account. Called in and agent asked to call Morgan Stanley to figure it out. That was not a big deal; However, the insolent tone and brushing off attitude of this agent are very unprofessional compared to Morgan Stanley customer service.

Since Morgan Stanley took over E Trade, their customer service is going downhill. I had submitted for my son notarized E trade power of attorney paperwork in January 2025. My son came from California taking time off from his job. I contacted Morgan Stanley in February 2025 for the update on my paperwork and they everything is fine. I submitted same time similar paperwork for my Charles Accounts and process completed at Charles Schwab within month and my son was notified.

I’m a long term E*Trade customer but will be leaving E*trade for fidelity this week. Been trying for over 6 weeks to open an account. They have opened the account but have been struggling todo something simple like link my account with this new one. They say they have escalated the issue but no resolution. I have given up!

I received a email from E*TRADE that they were going to close my account Oct 2024, no reason provided and no explanation given by the rude customer service. They would never transfer me to a supervisor and would hang up on me when I asked to be transferred. I sold everything I had and moved my money back to my bank savings. Come Oct. they did not close my account and all the stocks and mutual funds I had previously held sky rocked in price and I lost out on substantial earnings. I will be seeking legal advice.

I transferred to Etrade because TD Ameritrade Sold to some brokerage that wasn't credible so etrade was the next best thing. "Was". I wasn't using my Margin account so I had margin removed because I was told it would be like switching a light on. I brought margin from TD. Now I have a Local phone number that I wanted to add to my account. These imbeciles have it but when I go to log in I have to get a code to the other number instead of using my password only. This is totally unacceptable.

Been with eTrade for years for bank and brokerage. Recently have been hacked by what I suspect is a former or current employee and have spent hours and hours trying to get answers and several thousands of dollars returned to me with absolutely no results at all. Their Customer Service is horrible, inconsistent with answers, evasive and vague. They now refuse to "service the account" any longer and have given me no choice but to file a lawsuit. I highly recommend staying away from them or closing your account if you already have one. I got a call from this number and it turned out to be a hacker. They did not keep my money safe.

Their customer service is atrocious. One agent may tell you one thing, and if you ask another agent the same question (just to keep them honest), you get an entirely different rationale. I enquired about multiple transactions per day on a cash account. Was told it was fine. When the market closed, I called again to ensure that what I did was a-ok. Nope. Another agent told me the consequences and why. If you want a KNOWLEDGEABLE firm, look elsewhere.

STAY AWAY FROM ETRADE! First, they put a restriction on my account because I didn't have the proper verification. I sent in everything I was supposed to send them, and they still would not lift the restriction. This was on there for years, and I couldn't get it lifted. They put me on hold constantly. When I finally got the restriction lifted, Each person gave me conflicting information about my self-brokerage account. I asked them to close my account and refund my money, but they said I needed more verification. They won't close my account and refund my money. Their customer service is horrible. They kept putting me on hold and giving me the runaround.. Their compliance department kept rejecting the information that I sent in. Please, Please DO NOT do any business with ETrade.

Yes I'm one of the earliest customers of the E*TRADE and Morgan Stanley going back to the 1999. Excellent graphical user interface GI to manage to investments and do the daily trading. I was very happy by doing instant transactions at the low cost which professional service if you need to do options for an investments for margin calls. Original office of Detroit Bank was open near Washington DC in Arlington Virginia. I was close to our office and part of our computer company. Was also the part of the E-Trade Bank. They were able to provide very fast financial transactions domestic and international to my vendors and also receive funds from our growing client base and I want to thank you very much for your service for the last 25 years.

We have just shy of a half a million dollars sitting in E*TRADE that is in my wife's name only and all I wanted to do was to open up a new account with both our names on it and after being on the phone for over an hour they were not able to open account with me because they could not find an account that I had with them over a decade ago therefore not able to open a new account, REALLY!!! Morgan Stanley can't open up an account with me on it because they can't find my old account information with Etrade. Well a half a million dollars may not be much money to them but they can kiss it good bye.... I will be opening a different bank account with a different bank and they can play with my money. The sad thing is I was getting ready to transfer another half million dollars to them because they insure for a million dollars in one account but they blew that one!!

Worst brokerage ever. I transferred money to E-trade only for them to "restrict" funds and never unrestrict them. Funds are still locked and inaccessible to this day. Effectively, the money was stolen.

I'm an ETRADE customer for 15 years; they suck now. I've been on the phone for 45 minutes trying to get my debit card to work and they're trying to sell me financial services I don't want. I used to have someone I could call who knew me and was helpful.

I had a really bad experience with e*trade, and I couldn't withdraw my money. Thankfully, “Imperial-Wave” intervened, and I was able to get my money at ease in a successful way, with their professionalism.

Can't wait to pull my money from E*Trade and place with a better platform. One of so many disappointing experiences is the lack of customer service. Purchase a short position, a margin call was made. I made a deposit, but they purchased a buy back of the stock that I had shorted (at a higher price). Then immediately afterwards (11 minutes) processed my deposit that they had to see was already made into my account. Even if I purchased it back, my loss was $791, 1 day trade count and get this.... They even charged me a $20 fee. Want to trade stock? Stay away from E*Trade!

I attempted to open an account with E*TRADE on two separate occasions and was unsuccessful both times. The overall process was far more complicated than it needed to be, with excessive steps and unclear instructions that made the experience frustrating from the start. What made matters worse was the lack of support. The account specialists I interacted with seemed inexperienced and were not able to provide helpful guidance or solutions. Instead of simplifying the process, they added to the confusion and left me with more questions than answers.

Morgan Stanley Etrade bank cannot be trusted with your money! They are withholding my money that does not belong to them! I am the rightful owner of the money and it is my understanding that it is unlawful to withhold anyone's money for no reason whatsoever. I deposited a cashier's check that I was heir to resulting from my father's passing. They closed my accounts I had with them saying there was suspicious activity and I called them daily to verify the transactions were me.