E*TRADE Reviews

On 8/31/15 I delivered my account application for my business to the e*Trade office in Atlanta Ga - they "misplaced" the application - then after 5 phone calls with customer service reps in Utah, Atlanta and finally the Philippines the last step was to send them a copy of Social Security Card - I am sorry but they called me 4 times asking for my SSN - I kept telling them it is a corporate account. I finally decided if they cannot open an account I cannot trust them to execute trades for me - I give them a negative 5 stars.

One of the worst customer experiences ever! E*TRADE thinks it's good business practice to initially open an IRA account, take a deposit, then a week later suspend and subsequently close your account. They still have not given a reason why they will not extend me an account. They said that department doesn't talk to customers.

The ATM machine did not dispense my money inside the CHASE BANK facility. Chase ATM machine are serviced by third party vendor. I spent 3 hours at the Chase Bank to get proof that the machine did not dispense my 500 dollars withdrawal. In addition, E*TRADE will ask customer to go to their paper process which takes several days before you can get your money back. E*TRADE will not do anything unless you keep on calling and writing them notes.

As an E*TRADE newbie, I showed my wife an area I had discovered called 'Sell-to-Cover.' I explained to her that this is where we could exercise all our vested options and E*TRADE would sell just enough stock to cover the strike price. We decided to do it, and on that fateful Friday afternoon we clicked the buttons. (Unfortunately we did not print any screenshots.) Over the weekend I called E*TRADE to make sure everything was ok. They told me my Same-Day-Sale had gone just fine... Same-Day-Sale!!! No, no... we definitely were looking at "Sale-to-Cover" together. So long-story-short, ~$160k was sold and is now subject to horrific short-term capital gains. E*TRADE "tried" to reverse on Monday, but ultimately did not. Now, I am facing a very steep tax bill next year!

E*Trade executes market orders same day if not within minutes of sell order then shows transaction as pending for 5 days with funds not available and not earning interest. I presume they do this to thousands of customers at the same time while retaining interest earned on the float.

I had an account with a business for 5 years and the company lost almost all of my $1,200 in shares. Then at the end of 5 years, my stocks said I had $16,000 so I called them and they said it was a mistake. Their mistake or my stock amount was there for almost 3 weeks and I called them 4 or 5 times and they said it was still a mistake. Finally they said "I we will give me $270 toward stock for our mistake" and I have always thought that they took my $16,000. I have all the evidence and paperwork they sent me and I could really use that money.

Last week, I called up e*Trade to unlock my account which seems to happen every time I log in. Their fraud detection system is abysmal. At this time they told me that one of my accounts is actually closed and was closed about 2 months ago. The e*Trade alert system has no evidence of this actually happening. And the funny part is I still get mails about this account being active, and the account shows active in the online interface and I am able to deposit money into this account. Unfortunately I had issued a couple of checks, unaware of this knowledge, which obviously bounced. The customer service seems to be totally unaware of why the account was closed and can only tell me that they understand my problem, but they can't really help because it is not their department. This is after I spent about 1 month sending and re-sending documents for another issue I had. Please stay away from e*Trade.

I found my IRA with e*trade was locked about 5 weeks ago. It's a small account where I've made a handful of basic buy and sell trades in the last three years. I've faxed the front and back of SS card and DL along with the letter asking to have my account unlocked and my login info, twice. I was then asked to scan the information after having been previously told that I could only use the fax. I have now scanned very clear and colorful documents to e*trade and, of course, I've not heard back from them and my account is still locked. It's even more infuriating that they can't give me any reason at all for this and their reps have this attitude as though I'm somehow responsible for this. Stay Away! This is an extremely poorly managed company if they're not just flat out crooks.

I opened an account with e-trade, and as soon as I transferred in money, they locked my account from further use saying they needed further verification of identity, including front and back faxed copy of social security card and license. They do not accept any other types of documentation and for someone that was away traveling for 1 month, this was unacceptable.

I retired from eBay on May 1, 2015. On May 1, I accessed my e*Trade account to change my password and email address. On May 2, 2015 eBay accessed my e*Trade account 10 times from 04:04 AM to 04:09 AM to cancel my unvested stock. Due to this activity, my e*Trade account was locked. eBay denies this action, but I have the 10 emails with the transaction info, and 3 from e*Trade regarding the security issue. I am not happy with the relationship between eBay and e*Trade. After reading these complaints I will be canceling my account.

E*trade froze my account after what they claim as a suspicious activity. The suspicious activity had to do with me transferring money to my account at a different bank. My account has been frozen for over 4 weeks and they refuse to release any of my money in both my savings and checking account. They are still allowing the automatic deposits I get from the State, but have cut off my debit card and returned all checks even though I have plenty of money in both checking and savings. They just told me today via email that after 4 weeks I need to send a copy of my DL, my email address, and write a sentence that states: Please unlock my account. Some guy named ** sent the message today. I have asked for the past two weeks that they close my account. They have refused and refuse to give me any of my money. Stay away from this bank.

e*trade Account Verification process is the most ridiculous verification I've ever encountered. First of all the reason I was given over the phone for the account restrictions made no sense (I was told I had logged in at a different location; I have only logged into e*trade on 2 devices). Second, the questions asked to verify your identity are things that you have never known or have literally no application to you. Third, I verified my identity with my social security number and a bunch of personal info over the phone all in the hopes that I could quickly verify on a call; but no, I now have to send an email with even more information and an account number that was never given to me and I cannot get it because I "can't" verify my identity. All I wanted to do was transfer a small amount of money after my checking account was successfully verified and now I have to deal with this huge mess. Thanks e*trade.

I started with e*Trade because of my ESPP shares with my former company. I continued to use e*Trade as I started to get more involved with investing of the past 4 years. I probably would have rated e*Trade 3 stars before I realized what other brokers offer. My impetus for looking for another broker was due to stringent margin requirements on one of my stocks. Looked around and landed on Ameritrade. Ugh, wish I would have switched years ago. The TOS (thinkorswim) platform is 10x better than e*Trade's platform. Additionally, I'm getting a transfer bonus from Ameritrade + preferential rates on margin interest + discounts on my trading fees. While my account is above average, I'm getting a lot better customer service (and it seems like Ameritrade wants me as a customer). (Saw the post about the 2014 1099 missing short sales and it was annoying to me as well.)

e*Trade sent out Form 1099Bs to customers on February 15, which erroneously failed to include short sales. In response to inquiries, e*Trade first promised corrected forms by March 16, then by March 20 without delivering them. More importantly, e*Trade failed to notify customers who may not have noticed the error that they had been sent incorrect information.

I had a very bad experience at ETRADE and I would not recommend it to anyone. I opened a Managed Rollover IRA account. It was doing very poorly so I tried to talk to the account manager to put it in a different fund. I couldn't get him on the phone and he didn't return my calls. After several attempts I finally was able to get it changed. It did even worse. I then decided to move the money to a different company. I called them and asked them to convert my account to cash for the transfer. After two weeks they hadn't done it. I called again. I called again. They still hadn't done it. It took a month of calls to get them to do this. Terrible performance, worse customer service.

Over the weekend, I had some options expire "in the money". The options were exercised, and the underlying stock was sold (on Saturday) at a 300.00 loss to me. Then my account was issued into a "house call" status. No big deal. I usually buy puts to cover the down side, but I couldn't because my account was in restricted status. At this time, the underlying stock was up, and I would have realized a profit of 700, but I couldn't because my account was set to "closing orders only". After the 1 hour phone call, the stock retreated, and the CSR at eTrade said, if I cleared my position, my account would be released. I sold the stock at a 800.00 loss. Tried to place a total trade with purchasing the stock back, with the protective put. Nope. Account is still locked.

E-trade did a poor job in addressing my complaints. They were slow (still waiting) and hit me with chicken ** charges. Glad I have another account at Schwab.

I came over to E*TRADE from BrownCo years ago. Over the years, I developed a list of managers / executives I had dealt with when there were the inevitable problems. Recently had a bunch of issues (secure messaging system can't handle an apostrophe), taking a week to process a form that they say should take 2 days, etc. I moved 1 account to another broker who gave me my BrownCo commission rate ($5 / trade) AND a really good margin rate.

I had gotten a second mortgage with them when I purchased my house in 2000. In restructuring my finances in 2007, that second was paid off with a different second. At the time, E*TRADE did not close that account like they were supposed to. Now, in trying to restructure my home financing again, I find out that second line is STILL OPEN. In contacting them, I was forced to speak to a manager who said she would resolve the problem. This was over 1 month ago! I've even had to go in and sign a document for my bank to get E*TRADE to release documents stating the account is closed. That was three weeks ago and still nothing. My bank won't close my refinancing without this being complete. E*TRADE is literally dragging their feet for no reason. Their customer service is truly the worst experience you will ever have to deal with if you use them. Stay away.

I have been an eTrade customer for many years. I have a brokerage, checking, and savings account with them. I've had some problems with them in the past putting security holds on my account, but in the last few months, it's become ridiculous. In just the last 30 days alone they've put a hold on my account four different times! I tried to buy tires at Walmart and my card declined. I called eTrade and they said the purchase triggered a fraud alert and they froze my account. A few weeks later I tried to buy my wife a washing machine for Christmas at Lowes and again my card declined. I called eTrade and they said the purchase triggered their fraud alert and they froze my account again. Four times now in just the last 30 days. It's horrible to have your card decline when you know you have plenty of money in your account. I'm in the process of closing my accounts and moving them elsewhere.

I purchased 80 shares from e*Trade back in 2006. Total cost with e*Trade online fees were $2471.00. We never received anything via mail from e*Trade (i.e. stock certificates) only a username and password to login and see how stock was performing. In 2010 the shares dropped to $3.19 a share and e*Trade liquidated the shares without my knowledge or consent. In October of 2014 I saw that the stock was going up and had peaked at almost $48 per share and I was going to sell. I contacted e*Trade and was told my account had been closed for 4 years. I made several calls to customer care to no avail. They said my account had been closed because it was a margin account. An account I never signed up for nor had no reason to sign up for. Then drafted a letter demanding an explanation. All I received in response was an automated voice call telling me to call customer care. I called and they said to draft a letter. Round and Round!! No resolve!! Very Angry!!

I vested my employee stock units successfully, received a check from eTrade via FedEx but realized my first name has the last 'T' missing. I tried dropping in check to my bank's quick check box anyway. They returned the check with explanation letter via mail that the payee's name was differ. I called eTrade hotline and requested for to stop check. The last 'T' missing is actually due to eTrade online system's limitation of numbers of character box. Should I blame myself for having such a long name that the system cannot accommodate my full name? eTrade representative asked me to fill up 'name change authorization form' along with copy of my ID and passport for verification which I did. Then I got the alert requesting to update tax declaration for non-US citizen which I also did. I was then received an online message from a representative after I asked for the status of my new check. He said the new check would be issued in 2-3 working days.

After doing business with them for over 20 years they closed my account for no reason. They sent my disability deposit back after a manager promised they wouldn't and now I am homeless!!!! Do not trust these people. In my opinion they are a bunch of back stabbers and they do not care about their customers!!!

I just opened a new account with Etrade. I saw the debit from my personal checking account for the initial funds transfer to them this AM. I logged into my account and there was an alert saying my account was locked and to contact customer service. I called and entered my information and my account was "not recognized". I reached a customer service representative and started answering questions to verify the account. Straight away, the rep was impatient and condescending. After answering all his questions, he said I mistakenly transposed my SSN when I opened the account and would need to send them front and back copies of my driver’s license, Social Security card and a signed W9. I said that was ridiculous and that I just wanted to close the account. No chance, he started to quote the freakin' Patriot Act and told me I should not be upset and that Etrade were doing their due diligence to ensure I am who I say I am. They didn't need the W9 to open the account or a copy of my DL or a correct SSN, just access to my checking account. They won't close the account and release the funds until I send them the information requested.

Have e*trade brokerage account since 2008. Tried to place a trade this morning 11/24/2014, could not buy shares...account had 92k cash sitting there but could not place the trade...it said insufficient funds. I thought there might be a hold since I was a day trader. Decide to call them around half an hour later. Talked to someone in customer service and they looked at the account and could not tell me what was wrong. So they transfer me someone who could tell me what was going on. So after another 10 mins on being on hold they said nothing was wrong with the funds or my account and someone will further look into it, perhaps give me trade credits for this happening to me and CALL BACK with an update.

Etrade froze my account after what they claim as a suspicious activity, the suspicious activity was me trying to wire money to my own account, they have froze my account and refuse to release my money for more than a week, causing me major losses. I do not recommend anyone to use their services.

Open an account in 2011, put a small amount of money in to invest. Logging in to an online account became an issue most of the time. Then I decided to invest some more money in my account in 2010 and was told my account was closed due to maintenance fees. Lost all my Microsoft shares. Never called, emailed or via USPS mail to inform me of these fees. I wrote them off and using other investment institutions that are more ethical.

I have a fair credit score, never been on ChexSystems and was about to invest $2,000 in E-Trade. Opened a brokerage account and they said they needed to verify my identity. I sent them copies of my license, US passport, social sec card, etc. They said they couldn't verify my identity and closed my account. I'm a professional and cannot for the life of me understand why they'd deny me an acct. I asked multiple times and they said they couldn't tell me. I'm baffled and wondering if this has ever happened to anyone else. I can't imagine that I'm on some kind of list as I have security clearance for my job. Just wondering what on earth would cause them to decline me.

I logged into my E*TRADE account today and there is an alert stating they will close my brokerage account in 60 days since I do not have a $500 balance in it. I don't want to have a $500 balance with E*TRADE. I am a very small investor but now I have to get my stock out of there before they sell it and keep the money. When I signed up, E*TRADE never mentioned anything about the $500 but after reading these reviews, I see why they are demanding it. They don't want account holders they can't steal from.

My husband brought me Siebel shares ages ago. Due to circumstances, moving etc., I haven't contacted them for years. Also Barry says probably worth nothing. Anyway I got fed up with husband not bothering, so contacted them with account number. They say they have no record of my husband owning Siebel shares, which were bought by Oracle 2006. So what do I do? Help.

Long-time broker customer... 20 years back with Brownco. Seriously considering moving nestegg to another broker. I never have problem with other national financial companies, even once. I have accounts with Fidelity, Citi, Chase, etc., etc., etc. Not that nothing ever comes up, if something comes up, I call them, answer a few basic questions and I'm good to go.

I had breast cancer and my treatment involved surgery, Chemotherapy, and Radiation. Eventually with success. During this time, for a while, my voice deepened to the level I was told of a male. I decided to trade some in a very old E*Trade account I had. No real problem until I had my account frozen and call to see what the problem was. I got transferred to a manager I guess, named Tim **. Mr. ** actually ridiculed me over my voice. Mr. ** whose direct number is 800.355-8888 ext. **. I would appreciate everybody that has an interest in humane treatment of the handicapped calling him, he seems to answer to no-one. When I complain, all I get back are letters from what I believe are aliases.

I placed a short-sell trade with Etrade, and bought back on the same day at roughly the same price, completely within the limits of my funds, expecting to have my funds returned to me on the same day so that I can continue trading. Unfortunately, this was not the case. I immediately called up Etrade, and was told that due to the T+3 rule, I might have to wait 3 days till the funds were returned to me. I was puzzled, as this never occurred to my parents who traders. Nevertheless, I took it that this was the case, and waited. To my horror, I started racking up interest day after day while 'waiting' for the T+3 to end. I called Etrade again, whose customer service agent again gave me the same diagnosis, spoke to me in tones insinuating that I was stupidly ignorant that I used margin funds whenever I 'short' a stock, and told me I had no choice but to rack up the interest and wait for T+3 to end.

I transferred in $10,000 to my account. My bank showed that the money had cleared and E*trade showed it in my account. Problem is they froze it for 3 more days - no transactions or withdrawals. I was so angry as soon as the money freed I withdrew it. Same problem. Its been 2 days and no movement on my funds. The FTC ought to look at this.

I received alerts regarding missing tax information. I have contacted customer service at E*Trade a few times, speaking with 6 different people - none of whom had consistent instruction/information to explain or resolve the alert - the alert comes via email and is non-specific. As it turns out, my SS number and name do not match with IRS information. I provided an updated W9 and a copy of my passport (an authorized government document that verifies my identity). The alerts keep coming with the threat of fines. The last person I talked to wanted a copy of my birth certificate to verify my identity - although my legal name now is not anywhere near the name on my birth certificate.

Their service does not provide me sufficient confidence to trade with them. Customer service is ignorant and not really trying to help you.

Worst company to make investments with if you are a small investor and you leave your account inactive for a short period of time. Without warning and without doing their required diligence they will sweep whatever property you have in your account to your state's unclaimed property account. Don't do business with them.

I conducted an electronic transfer of money from my bank into my trading account. I was told it would take 2 days for the funds to be available to use. The money showed up in my trading account as told on the second day. I went ahead and put a purchase order on some stocks. The transaction was put into the system with E-Trade. All looking good until suddenly the large amount of money just disappeared of the screen. My account balance was 0000. Rather concerned about this, I contacted E-Trade straight away to be told it was a technical problem and my money would be back in my account with in 1 hour or so.

Numerous frustrating calls and faxes later...e*Trade still rejects my durable POA and the e*Trade review team says the doctor's note I submitted is "not in order". E*Trade requests the doctor rewrite the note including his letterhead, contact phone number and my father's diagnosis. The doctor previously explained he cannot include diagnosis due to US privacy laws. I discovered the review team is in the Philippines. I'm stuck. My father is a US citizen and has a US account. e*Trade Philippines is requesting diagnosis which the US doctor cannot disclose. E*Trade has a jurisdiction problem on their hands. Can they ignore US privacy laws just because they offshored their customer service center? How does my father get his funds?

My Dad was diagnosed with dementia and cannot remember things or compute figures any longer. In trying to close his Etrade account and get his $5k out both him and I got on the phone. He couldn't answer their security questions (who can, right?). They locked his account. Rather than have them demoralize him some more, I sent in my durable POA to deal with them directly. They wouldn't recognize it because it wasn't their Etrade POA form. I spoke with a manager. Finally they said they would recognize my POA if I include a doctor's note stating he cannot sign his name anymore (which he can't) and he can no longer handle financial matters! Isn't that the purpose of a POA?! Doesn't my Dad have a legal right to assign whomever he wants to handle matters?! Requesting doctor's note, isn't that against privacy laws and HIPPA?! They make it IMPOSSIBLE for a person with dementia or the assigned POA to close their account. At that point, isn't that discrimination?!

The website does not allow getting money from your account without paying a $10 transaction fee. When trying to deduct the $10, the website would STILL not allow transfer of money. To avoid the check fee, I could have sent the money to my bank account IF I could verify a transaction that was sent as a deposit two and one third years ago. When contacting customer service (?), they were unable to see my account information, unable to call me and unable to do anything about the $10, and unable to send me the balance in my account. I think that fits pretty well with the company program.

I started my E*Trade account in October of 2008. Lately, I have been experiencing some financial setbacks and wanted to access funds I thought were available, in this account. I was told that my account has been charged $25.00 a month, for interest, on so-called loans. Apparently, when my account says I have money available for withdrawal, that does not mean that is my money. It seems that dividends are posted to a margin account that you may borrow against.

In Dec. 2012, our mother who is 80 years old suffered a severe stroke, leaving her incapacitated after brain surgery. I, her son, was named as her durable POA in the event of health problems. After returning from visiting our mother, I faxed the proper legal documents and POA to E*Trade, including a signed doctor's letter of authorization for proof that our mother suffered a stroke (like one would lie about this). The Durable POA, E*Trade's Legal dept said, was too general as in simplistic, and simply would not accept it. E*Trade demanded to speak to the atty. who drafted the document.

e*Trade is the worst trading company you can pick. Horrible customer service, outright theft of customer's money and a complete lack of professionalism in financial management and trading practices. Whatever you do, stay away from e*Trade!

I was married at the time we opened an e*Trade account. After the divorce, I sent in the required paperwork to change my account to an individual one and to this date, a year later, they still won't release my account to me. What's worse, my voicemails and emails go unanswered. Completely frustrating. I am moving my money and would never recommend e*Trade. I doubt they even know what they are doing.

What incompetence. I can't believe the FCC lets them run at all. First week, they "lost" $5,000 of mine through a "journaling" error. The next week, I received a confirmation on Saturday for trades that went through on Friday. Now, they have a "security freeze" on my account so I cannot access my money. Outrageous. Incompetent. Unprofessional. I will get my money out of there as soon as possible.

I opened a new account and attempted to transfer three outside broker accounts. Two of the accounts contained OTC & Penny Stocks with a market value less than $3,000. I was told that I had to dispose of a certain penny stock before transfer could be completed. While disposing of the stock ($4,000 loss), E*Trade completed transfer of small account. I notified E*Trade of the sale and to proceed with the other transfers. E*Trade then responded saying that they would not take any OTC & Penny Stocks. I notified E*Trade that I was moving my account to another firm & because of their inability or unwillingness to accept the full transfer, closing fees should not apply. They charged the closing fees.

A stock I owned went through a reverse split. This was two months ago. eTrade still has not given me access to my shares. They blame it on Hurricane Sandy. They charged me a fee for the split. I still do not have access to the stock. I will get out of eTrade as soon as I can and will never go back. I would advise against investing with them.

E*Trade froze my account after the IRS put a levy against my account. The levy has been satisfied, yet E*Trade has not released my funds. Their customer service folks keep telling me that my account is being reviewed. If you are considering opening an account with E*Trade, please reconsider.

Lost access on my account - For no apparent reasons, my account was locked. I called them and despite the fact that I gave my SS number, date of birth and current address, they did not unlock my account. Not to mention that I spent a couple of hours on the phone answering ridiculous questions. I will be withdrawing my money from eTrade ASAP. After reading reviews on the internet, I realized a lot of people are having the same problem. This may be an indication that eTrade is having financial difficulties, so it has to freeze accounts to stay afloat. I think eTrade soon will be going out of business. My advice - stay away from eTrade.

I opened an account in May 2012 to buy Facebook stocks $2,000.00 into E-Trade and just as soon as it was sent, my E-Trade account was frozen due to what they claim was suspicious activity. They wanted a picture of my SS ID card and a letter stating I wanted my account reactivated. I sent the copy of ID and letter which I signed and dated just so they could tell me that my own very signature did not match the one on my ID. I did not have a copy of my SS card and I hadn’t for years but did have a passport which they did not accept. So after I went to the social security office and emailed the letter from them in, they now wanted a notarized letter stating to reactivate my account that took two weeks and finally today, 11/7/12, they unfroze it. What a scam! So of course my money is in process back to my account. After all that crap, I don’t even want to use them.

These people need to be shutdown. I decided to open my rollover IRA with them and got an account number and was good to go. It was a significant amount and I was planning on taking a small amount as a distribution once the funds moved over. Three days later, they closed my account with no call/email. I didn't discover the problem for another few days, when I just so happened to log in to check the status, since I had already made the request of my current plan. So, their irresponsibility is floating around significant funds in limbo for a few weeks. I got no apology, no notice and screwed. Beware of these scumbags.

I have been with e*Trade for 15 years and have several accounts there. I lost my credit card. I have cerebral palsy and have a bad speech impediment so I asked someone to help me communicate. I called the number and start telling my friend the responses to her questions. The representative interrupts me and says the person cannot help me unless they have power of attorney. So, I consulted an attorney who says that is false and ridiculous. The person is just relaying my message much like relay services do for the deaf.

I signed up for E*TRADE on July 23, 2012. I was easily able to make a $500 deposit. My account somehow got frozen by E*TRADE after "suspicious activity" was recorded. I don’t understand how signing in from my iPad and android phone is suspicious activity. Anyway, 2 days go by to review as the account stays frozen, and then another freeze is put on saying they needed a copy of my license and SS card. 2 more days go by after I faxed it over, and someone at E*TRADE read my SS # wrong when it was faxed and it threw a bunch of red flags. After 2 more days of reviewing, while my account is still frozen with my $500 in it that I cannot touch, they now say I needed to fill out a W9 form. The entire time I just was so fed up I wanted to withdraw my money and close the account, but I could not do so. Nobody, I mean nobody would help me through customer service. On August 12, I was finally able to use my account. I took a $10.00 hit and withdrew all my money and have now closed the account due to the ridiculousness of this site. Stay away!

I tried to open an e*Trade account. Several days passed and I had to fax my driver's license and Social Security card. Several more days passed and I called them to find out what happened. They rejected my SS card, which is mind-blowing as that is my original card and have had it for over 50 years. So they said to email a scan of the card, and I did. An hour later, they called and said now they need a copy of my passport faxed to them. I do not have a passport, so I can't open an account. So they do not want new business. They are a terribly run business if you can't even open up an account.

I just was opening a new account online. I received an email that said they needed some more information and to call their toll-free number. I called and gave them the information as requested and the guy on the phone gave me the routing number to do a wire transfer from my bank to my eTrade account. I paid my bank $20 to transfer $4000 into my eTrade account. I signed into my eTrade account a couple of hours later and my balance showed $0.

I have no experience trading options and eTrade let me have access to them in 2008. Since then, I have lost over $500,000 trading (every dollar I put into eTrade). Do I have any legal recourse against them for now screening me carefully to see I had no experience or training?

eTrade acquired Brownco and told to all account holders that everything will be same as it was with Brownco. With Brownco, we never had any margin call or any other dispute. Right from day one after acquisition, we got the margin call. We inquired the reason for margin call but no one from eTrade will tell us the reasons. All my orders forwarded to back office, who manipulated the account. eTrade did not let me move the account. If I do so, will not let me trade and it may take weeks. Within a span of four years, all my money is gone due to insider's manipulation. I complained to SEC and FINRA. SEC will not investigate for individual investor and FINRA will not investigate because SEC opened the file. This matter has been going on since March 2006. It appears that there is some God Father in SEC or Congress who is protecting eTrade. Any suggestion on what to do? I can see it was a daylight robbery but no one wants to look into it.

I have some preferred shares of Openlane. The company was sold and all monies paid out on October 20, 2011. I have not received any monies for my 50 shares. I have contacted eTrade on several occasions and have been told I will get my money in a week. I have even ask to speak to a supervisor. I was put on hold for more than 20 minutes. I have been told that the holding company hasn't paid them yet. Although they have paid out all other stock company. My kids have the same stock and were paid by Fidelity on October 20th.

Flawed evolutionary technology. Everything I state can be supported by screen snapshot printouts; unfortunately, I cannot attach hard copies to this post. Part of the exhibits file is a few videos. Please click on the below URL link. ASIC is after a 9-month process and they are going to make a decision as to whether or not to launch a full investigation. The tabled findings is my gift to all TopStockers who have previously gave feedback.

I opened an account with e-trade with zero dollars in February of 2011 with the intent of maybe making a stock purchase for me and my wife when got our taxes. However, we received our taxes and due to bill and do not have money to do it. So I said I would close it and not worry about it. I received a phone call from e-trade and was told I owe them $46,000. When I asked how, I was told there was $80,000 something put into my account. That's impossible. So I want to know who took it upon themselves to use my account and hide the money there. So I have filed a police report, contacted the IRS and the Federal Trade Commission, Social Security office and a lawyer to help with this battle. So please warn everyone out there. This could be a legal fight of a life time. If they want a fight, I will give them one.

My husband works for E*TRADE here in Sandy, Utah. I just have to complain how they continually treat their employees without the same caliber as their customers. Even then, the turnover is so high at E*TRADE that the information passed on to the customer is not always correct. The HR needs to get involved to build up the morale at E*TRADE. In this economic time, investors don't want to hear that their brokerage firm cannot hang on to employees due to bad vacation policies, metrics and so forth. E*TRADE should raise their bar on employee appreciation, get organized with their scheduling, and managers need to be an advocate for their teams. Vacation scheduling is obsolete. Threats of write ups are present if you dare call in sick if you are sick. Proper requesting time of vacations (two weeks) is not responded to in a timely manner. It’s usually last minute. The employees at E*TRADE have families, family functions just like the managers and schedulers.

I bought Amazon stock in January 2000 as a long term investment. I understood the $19.95 transaction fee. I admit I went awhile without checking my account but when I did, I found e*Trade closed my account and sold all of my shares to pay for inactivity fees. Now I have nothing left! How is this legal? I am going to see if my lawyer can help me here.

E*Trade have stolen my life's savings including a mortgage of $47,997.61. For four and half years, I have gathered 35 different screen snapshot printouts of corrupt financial market data and trading systems programming malfunctions into a file of exhibits.

I received a letter from E-Trade informing me that my personal information had recently been changed (they are very good in doing this). The letter was to confirm that I am the one who initiated the change. The change was minor... a phone number had been added as a secondary phone. I did not add this phone number and I do not know who's number it is. E-Trade removed the phone number. I should be satisfied? No, I am not. My complaint is that this alarms me to near panic.

This is an addendum regarding the E*trade's Faulty Consumer Product. E*Trade share trader/investor posts on an investment stating that they are experiencing corrupt financial market data and the system has programming malfunctions while another traders state that they are not experiencing these glitches on their trading platform. I explained that E*Trade have numerous financial data feed lines running into the stock exchange and one or more can be effected while the other feed lines are not.

ETrade froze my account and wouldn't tell me why until I finally got through to someone after about 5 calls. It was something about me logging in from my work computer that caused them to think there was "suspicious activity" going on. I’m not sure what sort of stone age technology a place has to use to be unable to handle my perfectly standard use, but apparently they were about 10 years behind the rest of the world on this one. I was still able to deposit, of course, but all withdrawals failed.

ETrade froze/restricted my checking account without contacting me. I called them after my check card had been declined, and they refused to give me any details regarding my account and my money. I have called 5 times in the past 36 hours and have not once received a return call from the "investigator.”

We opened an account with E-Trade several years ago with the intent that the stock we purchased be a long term investment. At that time, there were no inactivity fees. Later, we were notified that they were changing their fee policy and would be charging a $40 quarterly inactivity fee. We decided to change our account to Scottrade, which does not charge such fees. When we closed the account, they deducted the inactivity fee retroactively, and charged it as $40 per month --not quarterly as their notification clearly stated.

My mother had a CD IRA with Etrade in the amount of $120,000. When the interest rates fell below 1%, she decided to transfer to a different institution. That's when the games began.

Etrade offered a range of index funds such as an S&P500 index fund (ETSPX), a Russell 2000 fund (ETRUX) and an international fund (ETINX). I was heavily invested in these funds and Etrade exited the mutual fund business without giving any prior written notice at the very bottom of the market (March 2009). They could not have picked a worse time to sell everyone's shares and they did not notify any investors. The following quarter, the S&P had one of the best quarter's since the 1930's and since exiting the mutual fund industry, many of the underlying indices are up as much as 40%+.

I noticed one very horrible fact about Etrade since I started day trading about five years ago. The horrible fact is that every time a stock takes a pretty good jump, etrade states that the stock split, reverse split and any other reason not to give you the thousands of dollars you would have made. For example, I had a 1000 stock (etrade's own stock) that I purchased for about $1.30, the stock jumped to $14.00. I thought that I would have made $14,000 but the stock did a split or reverse split that decreased the number of stocks I had from 1000 to 100.

I found out that the stock valued at $1000 was sold in April. They took all the proceeds for fees because the account was inactive. I Invested $2000 with e-trade and while the stocks lost value, they took $1000 for fees!? I'm liquidating, and I am left with about $600.

I opened a cash brokerage account with E*trade back in 2006, cash account with $6000 in securities. I was never told about quarterly fee of $40.00, but they have been hitting my account for $97.00 per month for a "cash call" on a cash account? This was an account to teach my 13-year old son about the stock market most securities have been sold off and I guess they just wanted me to go away. I never checked the balance on the account because I figured the securities were safe. After all, I paid cash for them! Little did I know until last week that the deceptive E*trade was slowly siphoning off my account. From all the complaints I see here and online, I guess this is a common practice for them.

Investigation of E*Trade’s illegal Margin Practices: **. The law firms of Moody and Warner, P.C. (Chris Moody and Repps Stanford) and Nicholas and Butler, L.L.P. (Craig Nicholas and Alex Tomasevic) announce an investigation into E*Trade Financial Corporation and related companies, including E*Trade Clearing, LLC. Our investigation seeks to determine whether customers of E*Trade, particularly options traders, have experienced any of the following: incorrect margin balances/buying power calculations by E*Trade, incorrect margin calls by E*Trade, improper options, contract assignments and/or failure to deliver lost trading opportunities due to incorrect margin balances forced liquidation of account assets by E*Trade to meet erroneous margin calls.

I was a customer of eTrade US coming from Webstreet Securities. In May 2010, eTrade forced its (maybe only foreign) customers to change legal entity to eTrade U.K. As I did not agree, I did not answer the confirmation form.They threatened me to lock my account when not filing the agreement. Then I tried to fill out the online form and to say no, I do not agree. Surprisingly, it was not possible to complete the form with saying no, I do not agree. As a consequence, my account was locked for nearly one month (May 2010) and I was not able to do any trades. As a consequence of that I lost about USD 500 by not being able to sell stocks that I wanted to sell that time.

This is a crime! I put in 200 dollars into Etrade two years ago to "play the market" and definitely was not made aware of this 40-dollar handling fee per quarter they charged. I called today, August 2010, to check my balance and I had negative 85 cents. They stole my money. I gave it in good faith that I bought stocks, not service fees. They basically stole my money.

This company is the worst. I really do not understand why nothing is being done to shut them down or fine them. As others have mentioned, they randomly and without notice shut down my account. As this is the account I use for various living expenses, this has caused a definite issue in my life. I have spoken with over 9 representatives, all who don't seem to be able to do anything to resolve the issue. Being told by one person that my account was closed due to accessing it through an "IP address that isn't familiar to us" is ridiculous.

Someone needs to get a class action lawsuit against E Trade. Unknown to me, there was a $40 service fee issued per quarter for non-activity to my account. I rarely check my account nor have activity on it. When I opened the account 11 years ago, there was no service fee. Now, the fees they are charging me for letting them use my money is totaling over $540. They will not issue me a refund. I think it's so ridiculous that the fees equated to so much and they won't do anything about it but give me a refund of $40. Someone please tell me there is a lawsuit going on. I want my money back. I feel that they didn't do anything to deserve it. There is no way this is legal.

ETrade Nightmare continues. Serious violation of consumer rights and discriminates against other countries. The following is how ETrade "values" their client: They lock your account anytime they want and do not bother to contact you. As an overseas customer, I have to make the overseas IDD call and fax them documents twice. When I asked for alternatives (e.g. email), the customer service asked me to go to the nearest branch in Hongkong when I told her I am residing in Singapore.

I have had an open account with E Trade for the past two years. Upon opening the account, I was informed through the account agreement that the account had no fees associated saved for a transaction fee. My account has been in good standing since it was opened. I recently logged into my account and found that without notice, all of my stocks were sold and cashed out. Upon contacting the customer service department, I was informed that beginning fall of 2009, I was being charged a maintenance fee once per quarter and due to lack of funds, E Trade cashed out the stocks to cover the fee.

Last week, I drove offices of eTrade in Phoenix,Arizona located on the corner of Camelback and Scottsdale Road. I went there in order to fill out some papers to change my account status. After some time and discussions with a broker about an upcoming IPO on Wall Street, the manager of eTrade approached me on my way out of the office and he said to me, "You have been in here before, we don't want you here, do not come back into this office ever again".

My eTrade account is locked due to security issues. I have to call from overseas to find out what happened. The helpdesk verified my identity over the phone and asked me to fax over some documents, which I did. Yet they claimed that they did not receive and gave me no alternatives. They just give me the same reply everyday when I inquire about the status.

eTrade is the worst brokerage house I have seen in 40 years of investing. I was involved with some transactions with my daughter, who had an account with eTrade because they handle stock options for her company. Below are my complaints: Their website for a person with stock options is very confusing and almost impossible to comprehend. Their "help desk" is a joke. They don't listen, keep repeating the same reply, not answering the question. My daughter had a simple problem; she was on the phone for 70 minutes! Their hours of help are a joke: 8 am to 6 pm Eastern time. So a person at work on the West Coast can not talk to them after the market closes.

I applied for a home equity line of credit with eTrade Bank. It was granted in 2005. When the real estate bubble burst, I got a letter from eTrade Bank telling me that my line was being suspended, even though I had never drawn on it, because they were concerned that the loan to value ratio was not high enough. Fair enough, but they would never tell me what that value would have to be. They said next that the only way they would reinstate the line was if I paid for a new appraisal and the value it originally appraised at. You don't have to be a rocket scientist to know that the original value was never going to be reached and my position was always that it's not about the original value, it's about whether it meets your loan to value ratio, which again, during numerous calls they would never tell me and I was sure it would be.

On February 28, 2009, I deposited $150 into my Etrade account. This is an account that I'd set up more than 10 years ago when I did some short-term investing, but I haven't used it in several years. On March 6th, I purchased 125 shares of Citi stock with the intention of holding it for the long term. After this transaction, I didn't use the Etrade account, as I don't feel it should be necessary to check the account every month or so when I know there is no activity in it. Today, July 13, 2010, I logged into the account to check on the sell order I placed a while ago, in hopes that the stock would go up.

I had or have two diverse trust funds that were bought by Dynamic Funds of Canada. Dynamic Funds are sold to only Canadian citizens, so my funds were sold (Dynamic agents told me this.) at the end of March when the transaction was complete. E-Trade told me at the time that it would be two weeks (the std agents reply when you can get one.) before the money showed up in my account. The agents at E-Trade are pretty clueless, hoping I guess that the computers will take care of this.

I have been trying to transfer my Roth out of my Etrade account since January and they keep coming up with another problem, so I cannot get it out of that account. I have talked to many agents at Etrade telling them I wanted my money now. They always put me on hold and then come up with a story why I need this paper work or that paper work. Here we are nearly June 1 and no money yet. I have a 10% bonus for my new investment which has now gone down to 8% and the investment has also gone down from 8% to 7%.

Ten years ago, I bought $2,000 worth of stock and I have been following it by reading the newspaper. When I went to check my account on eTrade, I discovered that my stock had been sold. When asked why, I was told that there was a $40 account services fee that was not paid by me and my stock was sold to pay for it. So now I have no money left. I don't know when this fee started and I feel this was grossly unfair not to notify me of this fee. Now, I see this happened to many others too. Is there any recourse to recap this money? When I called eTrade, I was notified that this happened and there was no service recovery, no concern for my loss or satisfactory explanation of why they did not notify me. I have been feeling very despondent about this issue and shocked that this happened to me and many others.

I was persuaded to place funds in Auction Rate Preferred products during the approximate time frames of August 2006 through to November 2006 by individuals employed by Etrade, which is where my account still resides. My original inquiry with Etrade was to discuss placing funds in a possible higher yielding savings, money market or certificate of deposit. The Auction Rate Preferred Securities were described to me as a similar type of product, that they were triple AAA rated, the funds would be liquid every 7 days and the products were completely safe and risk free.

Etrade has successfully lost all of my research and trading info for the fourth time in 8 months. After the first 3 times, I spoke to their techs & they blamed my computer. In addition to those problems, Etrade continually jumps off line at crucial times during trading. These results are monetary losses due to trades not going through in time to avoid losses or maximizing gains. Timing is everything in day trading.

I would simply like to let other small investors (under 10k) like my self know that eTrade is a horrible financial vehicle to use. Their fees and charges can suck a small account dry. If you want to invest and forget it go to Vanguard Wellsley Income Funds - they are safe and terrific to deal with! eTarde is a rip off, and the customer reps are just candy coated, not any real help when you need it. A lesson learned!

I wanted to start investing with a small investment and called eTrade to start an account. After explaining what I wanted and that I was a first time investor, they referred me to what I thought was the appropriate department to start my account. I purchased $1,000 worth of stock and planned to keep it for the long term, just watching it. Somewhere along the line, they started charging me a quarterly $40 "inactivity fee" and $2 for paper statements. I was never informed about the inactivity fee, or about the ability to get "online" statements to avoid the $2 charge. I began to see the - (minus) balances appear on my statement, but being the inexperienced investor that I was, I didn't understand what was happening. I thought it was money now "available" due to the stock price rising? I honestly didn't know or understand.

All went fairly well, except I was told that I needed: Declaration page of the Master Insurance Policy indicating the association as the named insured, proof of building coverage in the amount of 100% insurable replacement costs and liability insurance must be at least $1,000,000 per occurrence. If not included in the master insurance policy, borrower to provide an HO-6 insurance policy providing coverage in an amount that is no less than 20% of the condominium unit's appraised value with a maximum 5% deductible.

E*trade offered a range of index funds such as an S&P 500 index fund (ETSPX), a Russell 2000 fund (ETRUX) and an international fund (ETINX). I was heavily invested in these funds and E*trade exited the mutual fund business without giving any prior written notice at the very bottom of the market (March 2009). They could not have picked a worse time to sell everyone's shares and they did not notify any investors.

E*Trade's Auction Rate Security Fraud. I am over 60 years old, and in the fall of 2007, I was lured by E*trade's ad for a JP Morgan money market fund for an IRA. In Short, I called to purchase this money market fund, (the trade could not be placed on-line). I was transferred to their "fixed-income" department and was solicited to buy Auction Rate Securities, for which the market has been frozen since Feb 2008.

e*Trade's Auction Rate Security Fraud - I am almost 62 years old. And in the fall of 2007, I was lured by e*Trade's ad for a JP Morgan money market fund for an IRA. In short, I called to purchase this money market fund. The trade could not be placed online. I was transferred to their "fixed-income" department and was solicited to buy auction rate securities for which the market has been frozen since Feb 2008.

In 1997, my wife and I invested $1000. I kept the money without prior knowledge that we were being incurred a $40 quarterly maintenance fee. Last year, our account was zero. We were never notified of maintenance fees being charged after 2002. Because I put the account in my wife's name, they will not speak to me about this matter.

I purchased 5,000 shares of stock for $1,000 back in 2008. I was told by a friend that I did not pay any fees unless I bought or sold shares. I went online on 3/10/2010 and saw the account was closed. I looked at previous statements and found the 5,000 shares had been sold.

Starting in 2009, Etrade financial began charging a $40/quarter fee that was not communicated to me at any time. Devan ** agreed to refund the last quarter's account debit to my account so the account could be sold and closed. After the refund was not processed as promised, Tiffany ** alerted me that the refund could not be processed and that I needed to sell my remaining securities to pay off the balance of fees. I specifically requested to receive paper statements, yet no notification of the account debits was ever provided.

I am filing this complaint on behalf of my client, Mr. Jerry **. His mortgage loan is serviced by E*TRADE Financial. Mr. ** went to E*TRADE requesting postponement of his foreclosure sale date for 2/16/2010. Mr. ** has not been able to collect all the supporting documentation pertaining to his income and banking information requested by his lender in order to stop the sale since he has been taking care of his ill wife who is in the hospital suffering from terminal breast and kidney cancer. Due to deteriorating heath issues and inability of locomotion, Mrs. ** can no longer secure employment due to her illness. She is on the edge of death.

I have had POA for my mother's accounts for 2 or 3 years. Her funds are exhausting with the expenses for her medical and assisted living. I had opened a brokerage account for her with silver and gold shares. The bank accounts were joined with E-Trade in both of our names. The time came I needed to cash in her shares. The bank said to send in a notarized POA and letter from the doctor. My mother lives in assisted living 45 minutes from my house. To make a long story short, this is the 4th set of notarized documents including the formal POA I have had and 3 times notarizing their POA.

On December 09, 2009, I opened an investment account online with Etrade Securities LLC hoping to earn some money in order to survive and catch up with bills in this striving economy we are in today. I had set aside less than a thousand dollars to invest. On December 10, 2009, I received correspondence from Etrade Securities congratulating for opening the account and instructions on how log on to my account on line to begin trading.

I got a notice from e*Trade saying that the company was breached and they were going to issue new credit cards. When I got my new card, I activated it and basically the old one cancels. My problem is that e*Trade did not transfer all of the funds that were on that card they left around $100 on it. I have called to have them transfer the remaining from the closed account to the new one, and they said alright. So next month, I noticed it was not complete yet, and that's when I opened a claim to have the dispute office of e*Trade investigate the situation in October 2009.

E*Trade ripped me off by charging me $132.00 on a purchase of 8,000 shares of Fannie Mae. I had always paid $12.99 and suddenly, they charged me $132.00. When I contacted them, they said that they can legally change what they charge at any time--it's in their contract. Unfortunately, I did not have a magnifying glass to read the small print.

I was hoping to find a way to reverse 5 years of inactivity fees which they started charging me once I turned off paper statements. If I had been getting a paper statement, I would have done whatever it took to stop these exorbitant fees. I only had 2 stocks with $2000 in the account and actually forgot about them until I wanted to transfer them to another brokerage account. They have been stealing all of my cash dividends which I have been paying taxes on for five years and still charging me $40 a quarter for an inactivity fee! Now before I can transfer these stocks I have to pay over $800 in past inactivity fees and $60 to transfer and close the account. If I don't pay them, they will sell my stocks without my permission and/or turn me over to a collection agency.

Could this really be happening? A year ago, I received a letter from ETrade where I have a small brokerage and money market account saying there was a problem with my social security number. I called and found out that somehow they had an incorrect number attached to my account, one digit off my number. A simple typo I think. I sent them a letter at their request saying that one is wrong and this one is correct. Then this year, I received another letter from ETrade - same thing. This time, they said I had to go to the Social Security office (Ever been there? Really nice.) and get a form such and such to prove that the incorrect number was not my own. Although there is no form that proves a number isn't yours, I got the form they asked for and an affidavit as to what my SSN is. Ok, I sent it in. I then tried to transfer the contents out of that account to another firm. This is denied. Why? Because ETrade doesn't have a W-9 on file for the corrected SSN. Ok, I filled out the W-9 and sent it. They confirmed they have received it. Hurrah, you say. Oh no.

I closed my eTrade account 2 months ago and have called them and written them more than 25 times for a return of my funds. Still nothing! I am so angry, frustrated and need help. It is not much but it's the difference of food and no food. My account number **.

Prior to the 10th of every month, I electronically transfer $900.00 to cover an $882.00 payment due on the 13th. They require 3 days for the funds to be available. e-Trade charged my account $25.00 for a supposed NSF on the very same day, that there were excess funds in the amount of over $300.00 in the account. Their explanation was that the funds were withdrawn on the 12th, when they have never been posted before the 13th going back to July 2005. I have never been late with a payment and yet they refuse to credit the $25.00. Their unreasonable and unfair response and lack of understanding is appalling. The refusal to transfer me to their superior is arrogant and represents the worst example of customer service I have encountered in years.

We have been trying to rollover an IRA for three months now. After a month with no progress (we were traveling abroad), we called and were told that they had the forms and that the rep had no idea why nothing had happened. He assured me it would happen immediately. Several days later, seeing that the account was unchanged, I called again. This time, the rep said that a medallion signature guarantee was missing. He suggested liquidating all stock, then just transferring the money into our checking directly without bothering with the forms. I liquidated the stock electronically, and then found there is no transfer option for an IRA. I re-initiated all the forms and waited.

I just can't believe how e*Trade can get away from all these complaints. I had similar issues. e*Trade liquidated my funds and stopped my brokerage account. For the past few weeks, I have been trying to reinstate this, and they have been asking for many requests. I have provided these information. However, they keep requesting for the same information(!), as if one agent does not have any idea what the communication trail was! Ensuring the process, they stopped my account, stating unusual activities.

In November 2008, I found out that my outgoing transfer in E*Trade Bank was not successful because they placed a security hold on my account which was at the balance of approximately $20,000. I called them and they told me I need to write a notarized letter to them. This started my nightmare with their incoherent verification process and rude customer service.

Etrade liquidated my IRA holdings in its SP500 index fund at the bottom of the stock market without informing me. I lost $13,000 as the market recovered.

Well, I opened up an account with E*Trade and purchased some stocks for 250 shares and paid $1.89 each for a total of $472.50, stock symbol FOHE on 06/09/2008, Penny stocks. Well, that stock started declined and on 09/16/2009, I tried to take a loss and sell and at least get $180.00 out of it, but the rep I spoke with (I should have gotten names), talked me into keeping it open and hope it climbs back up. Well now, 07/14/2009, I check my stocks and I owe them money. My stocks fell low and they did not explain to me they have a $40.00 service fee. They sold my stocks without my consent to cover their service fee and I owe them money?

Most recent problem, e*Trade claims that my joint account was setup as joint-community property and has placed a hold on the account until they receive a very long list of stuff. I claim that it was setup with joint-survivorship. I cannot find any paperwork and e*Trade appears not to have any either. I have had nothing but problems with this company and will try to close my account if I can ever get it resolved. I can't understand how any company can get by with so much! I may never receive the money from our joint account and since the account is on hold, I can not access any money or trade (sell).

After my account was locked out, I read about the user complaints on a number of websites - and I got worried! Fortunately, my experience was a lot smoother. My account was locked out because I was trading through my friends' computers in different countries whilst traveling. The computer system detected ISPs from four different computers within three weeks and restricted its access. After calling the customer reps in the US, I too was given the same answer that I had to get a letter certified from the notary public. Unfortunately, there are no other ways to skip this process once the system flags any suspicious activity.

My wife and I have an E*Trade Home Equity Line of Credit. On 3/25/2009, we needed to access our credit line. Before writing the check from our LOC, I went online to the E*Trade website to determine how much was available. The available amount exceeded the amount I needed, so I wrote the check. Several days later, we were notified via mail that they returned our check. On 4/3/2009, I logged back into my account and it still showed that the available amount exceeded the amount of the check. I called E*Trade to figure out what happened.

I had $190,000 in mutual fund plus $1000 in Stocks, when I transferred an additional $1000 electronically from my checking account. A few days later I found my checking account empty because eTrade initiated 2 $1000 transfers instead of one. I called their help desk and they politely said they would reverse the second transfer and reimburse me for the overdraft fee. After about a week with no returned funds, I called again to find a different attitude and little cooperation. Since I could not keep my checking account empty and eTrade not cooperating I called my bank to inform them that I did not authorize one of the transactions at which time my bank Wells Fargo promptly credited me $1000 and a few days later cleared the funds.